When we're using the fax facility and we get a series of policy numbers and a problem coming through to us erm  that's not so bad cos that's being amalgamated by the branch secretaries, when it's going back, and we do it on the same one single fax going back, they're sitting there snipping up individual replies, you know putting individual  replies into consultants' baskets  unless they photocopy the whole sheet in which case they've got a confidentiality problem.