There's a very good example of that in the film you'll see, where somebody phones up, and doesn't quite know who they want to speak to, but they get through to a department, and they say, ‘Oh, I've left some money’, and the caller immediately, and the person who's received the call immediately says, ‘Ah, money!, you want the treasurers department, I'll put you through’, and before the chap's had a chance to say, ‘No, no, no, I really want to speak to you, they've gone, and they're back at the switchboard.’