Flight 9268 was carrying 217 passengers, of which 25 were children, plus seven crew members. The captain of the flight was 47-year-old Valery Yurievich Nemov and the first officer was Sergei Stanislavovich Trukhachev. According to the airline, captain Nemov had amassed more than 12,000 hours of flight time, including 3,800 hours on this aircraft type. First officer Trukhachev had 5,641 hours of flight time, including more than 1,300 hours on the aircraft type.