When called for , taking full responsibility for one 's actions .
When called for , lack thereof with humility , empathy , openness , and without excuses or self - pity can clear away opposition and connect people in a powerful way according to the authors .
When called for , taking full responsibility for one 's actions or lack thereof with humility , empathy , openness , and without excuses or self - pity can clear away opposition and connect people in a powerful way according to the authors .