Therefore , Kiepper used the organizational structure model to improve the organization 's efficiency .
Kiepper believed that New Yorkers would regain trust in the Transit Authority if they saw crime decline and repercussions for fare avoidance .
Kiepper used the organizational structure model to improve the organization 's efficiency .
Kiepper believed that New Yorkers would regain trust in the Transit Authority if they saw crime decline and repercussions for fare avoidance .