Snippet - Promoting ORCID to your researchers: How to access support via the Australian ORCID Consortium
Almeida, Melroy
As ORCID is rolled out at institutions across the country, librarians and research managers are involved in promoting and signing up researchers to ORCID. To assist in this process, the Council of Australian University Librarians (CAUL), the Australian National Data Service (ANDS) and the Australian Access Federation (AAF) are co-sponsoring a webinar that will cover: - Key messages you can use to promote ORCID to your researchers - Walkthrough of an ORCID record plus how to connect research datasets - How to access support via the Australian ORCID Consortium - Institutional experience of researcher engagement with ORCID - the National Library's ORCID integration work This webinar is an opportunity for you to both learn and share information regarding ORCID messages for researchers. The webinar organisers would like to gather information on ORCID messages that institutions have crafted for their researchers with a view to sharing these via a public website. Background: ORCID provides a persistent digital identifier that distinguishes one researcher from another. Through integration in key research workflows such as manuscript and grant submission, ORCID supports automated linkages between researchers and their professional activities, ensuring that their work is recognised. The benefits of adopting ORCID in Australia have been clearly articulated in Joint Statements and an Australian ORCID Consortium launched in February with 40 institutional members. Audience: Open to all but aimed at librarians and research managers engaging with researchers in ORCID promotion and sign up Speakers: Simon Huggard, on behalf of CAUL Natasha Simons, ANDS Elleina Filippi & Melroy Almeida, AAF Julia Hickie, NLA Scott McWhirter, UTS
 Hello everyone and thank you Natasha for the directions on how to create an ORCID ID and how to add details, how to add works and funding information into it. My name is Mel Roy and I'm the ORCID technical lead for the Australian Access Federation. The Australian Access Federation or AAF as everybody knows it is the current Australian Consortium Lead for ORCID. So the best way to get in touch with us is at support.af.edu.au. That's great but you want to use support at af.edu.au. It's because as Consortium Lead what we do is we provide support to all the members of the consortium which is almost all the universities within Australia at the moment. Journal timings 8am to 5pm and ORCID also provides support but the consortium support is during Australian hours as opposed to generally whatever is the time in Hong Kong. It is always in your regional time and then another thing is we have more of a regional focus so it's all within Australia. We got the knowledge on what member institutions are currently doing with their integration, whether they are planning, testing. If there are a couple of members who are doing something similar then we try and get them to speak to each other, effectively connect the dots. Why do you want to be a consortium member? It's because of the fact that you get premium membership. It comes at a reduced cost and you have the ability to integrate ORCID into multiple systems. What does the consortium lead to or what can we do for you? We can provide assistance with planning and integration. As a member institution you decided that you want to take the next step, integrate ORCID into your systems. You get in touch with us. We can help you plan your integration. What we also do is those members of the consortium who have already done the integration. We actually document those integrations when possible, create use cases and then we just disseminate them to members. We also provide tier 1 support as I discussed. Yes, we also act as a conduit between consortium members and ORCID, which means if any of our consortium members have any issues with ORCID or if some of the systems aren't working properly, anything like that, we just effectively escalate it to ORCID if it's something we cannot solve in the first instance. As for training, we do a lot of training for the consortium members. We try and organize a number of workshops during the year. Some of them would be virtual, some of them in person. We also introduce the ORCID support staff. That would generally be me and a couple of others from the Australian Access Federation. What are the channels of communication? You can generally use emails. Great, in fact, it's the best channel. Best email again is support.af.edu.au. The only reason I ask you not to send an email to me personally is because if I'm not at my desk or if I'm not in work that day, chances are it won't be answered. Whereas if you send it to support somebody from the team, we'll be able to answer that question for you. Another thing is what we do is ensure ORCID messaging advice and support is consistent throughout the consortium, which means as members, as and when you integrate ORCID and you communicate with your researchers, what we'll ask you to tell your researchers is exactly what ORCID would be telling you to do, especially with the guidelines around how you use your logo, how the ORCID logo is used around branding, what we say would be exactly the same as what ORCID would be telling you. You also help you develop a local support FAQ if that's what you want to do and we provide assistance with that. So then in doubt, always ask for help. Easiest way is once again support.af.edu.au. What do you generally do and who to contact? So what the organization members or institutions would do is effectively get in touch with us, us, the O1 Consortium Lead. And effectively the questions that we would answer is how to do the integration, what sort of integration are you looking at doing, what other members are doing. We'll help you troubleshoot your integration if there are any technical issues. And then if you want to engage with your researchers or if you want resources that tell you how to do that sort of stuff, we'll be able to provide you a link to it or help you develop some of them. What we will escalate is stuff about accounts data that's private between a researcher and ORCID. So we won't have access to it. So we directly escalate that off to ORCID. If you have a really unusual workflow that nobody's ever done before, it's probably something ORCID might need to look at and actually work with you. Then if you're using new features, for example, something like peer review, that's there in the latest version of the ORCID API, but it's not yet a stable version. So if you're using something like that or plan on using something like that, then it's probably something you'd have to escalate. Then if you get a really, really complicated error, that case will again escalate it over to the ORCID support. So there are a lot of self-service resources currently available. There is a link to each of them over here on the slide. And what I'll do is once the webinar's over, I've already got a PDF copy of all of these links along with the resources, and I'll try and send it out to everyone who's registered for the webinar. Well, again, as usual, any questions at all regarding ORCID or the Consortium League can do. If you're looking at doing an integration, please give us a call. Let us know. We're more than happy to help you out with it. The main need to get in touch with us is support.af.edu.au. Generally from 8am to 5pm, Mondays to Fridays, we are available, even if it is after these hours, we try and respond to it as soon as possible. But yes, good. So I shall hand it over now to Julia. Thanks, Mel-Rai.
 Hello everyone and thank you Natasha for the directions on how to create an ORCID ID and  how to add details, how to add works and funding information into it.  My name is Mel Roy and I'm the ORCID technical lead for the Australian Access Federation.  The Australian Access Federation or AAF as everybody knows it is the current Australian  Consortium Lead for ORCID.  So the best way to get in touch with us is at support.af.edu.au.  That's great but you want to use support at af.edu.au.  It's because as Consortium Lead what we do is we provide support to all the members of  the consortium which is almost all the universities within Australia at the moment.  Journal timings 8am to 5pm and ORCID also provides support but the consortium support  is during Australian hours as opposed to generally whatever is the time in Hong Kong.  It is always in your regional time and then another thing is we have more of a regional  focus so it's all within Australia.  We got the knowledge on what member institutions are currently doing with their integration,  whether they are planning, testing.  If there are a couple of members who are doing something similar then we try and get them  to speak to each other, effectively connect the dots.  Why do you want to be a consortium member?  It's because of the fact that you get premium membership.  It comes at a reduced cost and you have the ability to integrate ORCID into multiple systems.  What does the consortium lead to or what can we do for you?  We can provide assistance with planning and integration.  As a member institution you decided that you want to take the next step, integrate ORCID  into your systems.  You get in touch with us.  We can help you plan your integration.  What we also do is those members of the consortium who have already done the integration.  We actually document those integrations when possible, create use cases and then we just  disseminate them to members.  We also provide tier 1 support as I discussed.  Yes, we also act as a conduit between consortium members and ORCID, which means if any of our  consortium members have any issues with ORCID or if some of the systems aren't working properly,  anything like that, we just effectively escalate it to ORCID if it's something we cannot solve  in the first instance.  As for training, we do a lot of training for the consortium members.  We try and organize a number of workshops during the year.  Some of them would be virtual, some of them in person.  We also introduce the ORCID support staff.  That would generally be me and a couple of others from the Australian Access Federation.  What are the channels of communication?  You can generally use emails.  Great, in fact, it's the best channel.  Best email again is support.af.edu.au.  The only reason I ask you not to send an email to me personally is because if I'm not at  my desk or if I'm not in work that day, chances are it won't be answered.  Whereas if you send it to support somebody from the team, we'll be able to answer that  question for you.  Another thing is what we do is ensure ORCID messaging advice and support is consistent  throughout the consortium, which means as members, as and when you integrate ORCID and  you communicate with your researchers, what we'll ask you to tell your researchers is  exactly what ORCID would be telling you to do, especially with the guidelines around  how you use your logo, how the ORCID logo is used around branding, what we say would  be exactly the same as what ORCID would be telling you.  You also help you develop a local support FAQ if that's what you want to do and we provide  assistance with that.  So then in doubt, always ask for help.  Easiest way is once again support.af.edu.au.  What do you generally do and who to contact?  So what the organization members or institutions would do is effectively get in touch with  us, us, the O1 Consortium Lead.  And effectively the questions that we would answer is how to do the integration, what  sort of integration are you looking at doing, what other members are doing.  We'll help you troubleshoot your integration if there are any technical issues.  And then if you want to engage with your researchers or if you want resources that tell you how  to do that sort of stuff, we'll be able to provide you a link to it or help you develop  some of them.  What we will escalate is stuff about accounts data that's private between a researcher and  ORCID.  So we won't have access to it.  So we directly escalate that off to ORCID.  If you have a really unusual workflow that nobody's ever done before, it's probably something  ORCID might need to look at and actually work with you.  Then if you're using new features, for example, something like peer review, that's there in  the latest version of the ORCID API, but it's not yet a stable version.  So if you're using something like that or plan on using something like that, then it's  probably something you'd have to escalate.  Then if you get a really, really complicated error, that case will again escalate it over  to the ORCID support.  So there are a lot of self-service resources currently available.  There is a link to each of them over here on the slide.  And what I'll do is once the webinar's over, I've already got a PDF copy of all of these  links along with the resources, and I'll try and send it out to everyone who's registered  for the webinar.  Well, again, as usual, any questions at all regarding ORCID or the Consortium League can  do.  If you're looking at doing an integration, please give us a call.  Let us know.  We're more than happy to help you out with it.  The main need to get in touch with us is support.af.edu.au.  Generally from 8am to 5pm, Mondays to Fridays, we are available, even if it is after these  hours, we try and respond to it as soon as possible.  But yes, good.  So I shall hand it over now to Julia.  Thanks, Mel-Rai.
Melroy_Almeida__Promoting_ORCID_to_your_researchers_-_June_1st_2016_YeLhxd1Y_MQ_0_1223.png Melroy_Almeida__Promoting_ORCID_to_your_researchers_-_June_1st_2016_YeLhxd1Y_MQ_1224_4283.png Melroy_Almeida__Promoting_ORCID_to_your_researchers_-_June_1st_2016_YeLhxd1Y_MQ_4284_6311.png Melroy_Almeida__Promoting_ORCID_to_your_researchers_-_June_1st_2016_YeLhxd1Y_MQ_6312_6395.png Melroy_Almeida__Promoting_ORCID_to_your_researchers_-_June_1st_2016_YeLhxd1Y_MQ_6396_8423.png Melroy_Almeida__Promoting_ORCID_to_your_researchers_-_June_1st_2016_YeLhxd1Y_MQ_8424_9095.png Melroy_Almeida__Promoting_ORCID_to_your_researchers_-_June_1st_2016_YeLhxd1Y_MQ_9096_10007.png Melroy_Almeida__Promoting_ORCID_to_your_researchers_-_June_1st_2016_YeLhxd1Y_MQ_10008_10066.png
Hello everyone and thank you Natasha for the directions on how to create an ORCID ID and how to add details, how to add works and funding information into it. My name is Mel Roy and I'm the ORCID technical lead for the Australian Access Federation. The Australian Access Federation or AAF as everybody knows it is the current Australian Consortium Lead for ORCID. So the best way to get in touch with us is at support.af.edu.au. That's great but you want to use support at af.edu.au. It's because as Consortium Lead what we do is we provide support to all the members of the consortium which is almost all the universities within Australia at the moment. Journal timings 8am to 5pm and ORCID also provides support but the consortium support is during Australian hours as opposed to generally whatever is the time in Hong Kong. It is always in your regional time and then another thing is we have more of a regional focus so it's all within Australia. We got the knowledge on what member institutions are currently doing with their integration, whether they are planning, testing. If there are a couple of members who are doing something similar then we try and get them to speak to each other, effectively connect the dots. Why do you want to be a consortium member? It's because of the fact that you get premium membership. It comes at a reduced cost and you have the ability to integrate ORCID into multiple systems. What does the consortium lead to or what can we do for you? We can provide assistance with planning and integration. As a member institution you decided that you want to take the next step, integrate ORCID into your systems. You get in touch with us. We can help you plan your integration. What we also do is those members of the consortium who have already done the integration. We actually document those integrations when possible, create use cases and then we just disseminate them to members. We also provide tier 1 support as I discussed. Yes, we also act as a conduit between consortium members and ORCID, which means if any of our consortium members have any issues with ORCID or if some of the systems aren't working properly, anything like that, we just effectively escalate it to ORCID if it's something we cannot solve in the first instance. As for training, we do a lot of training for the consortium members. We try and organize a number of workshops during the year. Some of them would be virtual, some of them in person. We also introduce the ORCID support staff. That would generally be me and a couple of others from the Australian Access Federation. What are the channels of communication? You can generally use emails. Great, in fact, it's the best channel. Best email again is support.af.edu.au. The only reason I ask you not to send an email to me personally is because if I'm not at my desk or if I'm not in work that day, chances are it won't be answered. Whereas if you send it to support somebody from the team, we'll be able to answer that question for you. Another thing is what we do is ensure ORCID messaging advice and support is consistent throughout the consortium, which means as members, as and when you integrate ORCID and you communicate with your researchers, what we'll ask you to tell your researchers is exactly what ORCID would be telling you to do, especially with the guidelines around how you use your logo, how the ORCID logo is used around branding, what we say would be exactly the same as what ORCID would be telling you. You also help you develop a local support FAQ if that's what you want to do and we provide assistance with that. So then in doubt, always ask for help. Easiest way is once again support.af.edu.au. What do you generally do and who to contact? So what the organization members or institutions would do is effectively get in touch with us, us, the O1 Consortium Lead. And effectively the questions that we would answer is how to do the integration, what sort of integration are you looking at doing, what other members are doing. We'll help you troubleshoot your integration if there are any technical issues. And then if you want to engage with your researchers or if you want resources that tell you how to do that sort of stuff, we'll be able to provide you a link to it or help you develop some of them. What we will escalate is stuff about accounts data that's private between a researcher and ORCID. So we won't have access to it. So we directly escalate that off to ORCID. If you have a really unusual workflow that nobody's ever done before, it's probably something ORCID might need to look at and actually work with you. Then if you're using new features, for example, something like peer review, that's there in the latest version of the ORCID API, but it's not yet a stable version. So if you're using something like that or plan on using something like that, then it's probably something you'd have to escalate. Then if you get a really, really complicated error, that case will again escalate it over to the ORCID support. So there are a lot of self-service resources currently available. There is a link to each of them over here on the slide. And what I'll do is once the webinar's over, I've already got a PDF copy of all of these links along with the resources, and I'll try and send it out to everyone who's registered for the webinar. Well, again, as usual, any questions at all regarding ORCID or the Consortium League can do. If you're looking at doing an integration, please give us a call. Let us know. We're more than happy to help you out with it. The main need to get in touch with us is support.af.edu.au. Generally from 8am to 5pm, Mondays to Fridays, we are available, even if it is after these hours, we try and respond to it as soon as possible. But yes, good. So I shall hand it over now to Julia. Thanks, Mel-Rai.
Hello everyone and thank you Natasha for the directions on how to create an ORCID ID and how Access Federation. The Australian Access Federation or AAF as everybody knows it is the use support at af.edu.au. It's because as to all the members of the consortium which is almost all the universities within Australia at also provides support but the consortium support their integration, whether they are planning, to speak to each other, effectively connect the planning and integration. As a member institution also act as a conduit between consortium members members have any issues with ORCID or if some of like that, we just effectively escalate it to others from the Australian Access Federation. I'm not at my desk or if I'm not in work that you to tell your researchers is exactly what or institutions would do is effectively get in some of them. What we will escalate is stuff researcher and ORCID. So we won't have access to send it out to everyone who's registered for the all regarding ORCID or the Consortium League can