By . Ashley Collman . PUBLISHED: . 19:35 EST, 2 September 2013 . | . UPDATED: . 08:42 EST, 3 September 2013 . An Oregon teen was celebrating her birthday Saturday with a mall shopping trip when an employee at a clothing store told her to leave because she was 'too big'. Shelby Buster told KEZI that she was shopping with a friend at the rue21 clothing store at the Valley River Center mall in Eugene, Oregon when she was discriminated against for her weight. Shelby says she was hoping to buy some perfume with birthday money, when a store employee came up to her and said: 'Hey, you're too big to be in this store, I need you to leave.' Discriminated for her size: 14-year-old Shelby Buster was shopping at the mall Saturday when a clothing store employee came up to her and told her she was 'too big' and had to leave . Company values: Shelby and her friend were shopping at the rue21 in Eugene, Oregon when the discrimination happened. Above, an example of one of the company's branches . Her friend continued to check out before the two returned to the food court and told Shelby's mom, Marge Wood-Buster, what happened. Mrs Wood-Buster walked back to the store to complain, at which point one of the employees apologized. After the event, Shelby posted on the company's Facebook page, complaining about the incident. Bad birthday: After the discrimination, Shelby went on the company's Facebook page to get her story heard . Waiting for an apology: rue21 says it's still investigating the . incident. On the right, a picture of the letter Shelby and her friend . wrote detailing their shopping experience Saturday . The company commented on her post and said they were 'really sorry to hear this' and that the employee's comment was 'completely unacceptable'. They asked Shelby to private message them so they could discuss the incident further. After her story was broadcast on KEZI, more people got on the company's Facebook page to complain about the incident, many saying that they would never shop at the store again. Nicole Jefferson wrote that she won't be shopping at the Eugene store after what happened to Shelby. 'No one should feel discriminated against on how they look. I'll be telling all my friends not to shop here too,' Ms Jefferson wrote. The company replied to several of these complaints with a prepared statement that said they were investigating the claims and haven't yet been able to substantiate them. 'We have been unable to corroborate that the incident actually happened,' the statement read. 'We value diversity and welcome all customers in our stores. We train our associates on inclusion and do not condone discrimination in any form. Behaviors like that described are unacceptable and are not by any means directive of the company.' When asked how they were handling the discrimination, the company's district manager told KEZI that they would be pulling video footage from Saturday afternoon to investigate what happened.
Shelby Buster was shopping at the rue21 in Eugene, Oregon when an employee came up to her and told her she needed to leave because she was 'too big'
After her story was publicized, several people took to the company's Facebook page saying they were outraged by the incident and wouldn't be shopping at the store again .
The company says it does not tolerate discrimination but says it is still investigating the incident .
By . Ashley Collman . PUBLISHED: . 19:35 EST, 2 September 2013 . | . UPDATED: . 08:42 EST, 3 September 2013 . An Oregon teen was celebrating her birthday Saturday with a mall shopping trip when an employee at a clothing store told her to leave because she was 'too big'. Shelby Buster told KEZI that she was shopping with a friend at the rue21 clothing store at the Valley River Center mall in Eugene, Oregon when she was discriminated against for her weight. Shelby says she was hoping to buy some perfume with birthday money, when a store employee came up to her and said: 'Hey, you're too big to be in this store, I need you to leave.' Discriminated for her size: 14-year-old Shelby Buster was shopping at the mall Saturday when a clothing store employee came up to her and told her she was 'too big' and had to leave . Company values: Shelby and her friend were shopping at the rue21 in Eugene, Oregon when the discrimination happened. Above, an example of one of the company's branches . Her friend continued to check out before the two returned to the food court and told Shelby's mom, Marge Wood-Buster, what happened. Mrs Wood-Buster walked back to the store to complain, at which point one of the employees apologized. After the event, Shelby posted on the company's Facebook page, complaining about the incident. Bad birthday: After the discrimination, Shelby went on the company's Facebook page to get her story heard . Waiting for an apology: rue21 says it's still investigating the . incident. On the right, a picture of the letter Shelby and her friend . wrote detailing their shopping experience Saturday . The company commented on her post and said they were 'really sorry to hear this' and that the employee's comment was 'completely unacceptable'. They asked Shelby to private message them so they could discuss the incident further. After her story was broadcast on KEZI, more people got on the company's Facebook page to complain about the incident, many saying that they would never shop at the store again. Nicole Jefferson wrote that she won't be shopping at the Eugene store after what happened to Shelby. 'No one should feel discriminated against on how they look. I'll be telling all my friends not to shop here too,' Ms Jefferson wrote. The company replied to several of these complaints with a prepared statement that said they were investigating the claims and haven't yet been able to substantiate them. 'We have been unable to corroborate that the incident actually happened,' the statement read. 'We value diversity and welcome all customers in our stores. We train our associates on inclusion and do not condone discrimination in any form. Behaviors like that described are unacceptable and are not by any means directive of the company.' When asked how they were handling the discrimination, the company's district manager told KEZI that they would be pulling video footage from Saturday afternoon to investigate what happened.
when an employee at a clothing store told her to leave because she was 'too big'. Shelby Buster money, when a store employee came up to her and 14-year-old Shelby Buster was shopping at the up to her and told her she was 'too big' and had were shopping at the rue21 in Eugene, Oregon when still investigating the . incident. On the right, further. After her story was broadcast on KEZI, more people got on the company's Facebook page to they would never shop at the store again. Nicole