The Andhra Pradesh Public Services Delivery Guarantee Act, 2017
**THE ANDHRA PRADESH PUBLIC SERVICES DELIVERY GUARANTEE**

**ACT, 2017.**

**ARRANGEMENT OF SECTIONS**

**SECTIONS**

**CHAPTER – I**

**PRELIMINARY**

1. Short title, extent and commencement.

2. Definitions.

**CHAPTER –II**

**RIGHT TO OBTAIN DELIVERY OF SERVICES**

3. Right to obtain Delivery of Services within the stipulated time.

4. Right to obtain delivery of services.

5. Notification of Services by the State Government.

6. Designation of officers for providing public services.

**CHAPTER – III**

**DELIVERY OF PUBLIC SERVICES**

7. Application for providing public service.

8. Disposal of application.

9. Failure to deliver service in time.

10. Appeal by the aggrieved person.

11. Revision.

12. Powers of designated officer and appellate authority.

13. Committees to monitor the compliance of provisions of the Act.

**CHAPTER – IV**

**MISCELLANEOUS**

14. Bar of jurisdiction of courts.

15. Protection of action taken in good faith.

16. Developing culture to deliver public services within the stipulated
time limit.

17. Act to override other Laws.

18. Power of Government to issue directions.

19. Power to remove difficulties.

20. Power to make rules.

21. Repeal of Ordinance.


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**THE ANDHRA PRADESH PUBLIC SERVICES DELIVERT GUARANTEE**

**ACT, 2017**

**(ACT No.6 of 2018)**

(4[th] January, 2018)

**AN ACT TO PROVIDE FOR DELIVERY OF TRANSPERENT, EFFICIENT**
**AND TIMELY PUBLIC SERVICES TO THE ELIGIBLE PERSONS IN THE**
**STATE OF ANDHRA PRADESH AND FOR MATTERS CONNECTED**
**THEREWITH OR INCIDENTAL THERETO.**

Be it enacted by the Legislature of the State of Andhra Pradesh in the Sixtyeighth year of the Republic of India as follows,
**CHAPTER – I**

**PRELIMINARY**

**1.** **Short title, extent and commencement, - (1)** This Act may be

called the Andhra Pradesh Public Services Delivery Guarantee Act, 2017.

(2) It extends to the whole of the State of Andhra Pradesh.

(3)It shall be deemed to have come into force with effect on and from

the 18[th] October,2017.

**2.** **Definitions, - In this Act, unless the context otherwise requires,-**

(a) “Applicant” means a person who is eligible for obtaining a
public service including a legal person;

(b) “Government” means the Government of Andhra Pradesh;

(c) “Local Authority” means any authority, Municipal
Corporation, Municipal Council, Nagar Panchayat,
Industrial township, Zilla Praja Parishad, Mandal Praja
Parishad, Gram Panchayat and other local self Government
constituted by law and also includes development
authorities;

(d) “Notification” means a notification published in the Andhra
Pradesh Gazette and the word “Notified” shall be constituted
accordingly;

(e) “Person” shall include any company, or association or body
of individual, whether incorporated or not;


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(f) “Prescribed” means prescribed by Rules made under this
Act;

(g) “Public Authority” means, 
(i) any Department or authorities of the Government;

(ii) any organisation or authority or body or corporation or
institution or a local authority, established or constituted;

(a) by or under the Constitution of India in the State;
(b) by any other law made by the State Legislature;
(c) by notification issued by the Government.

(iii) and includes, an institution, a co-operative society, a
Government Company or an authority owned, controlled
or financed by the State Government;

(h) “Service” means services, including functions, obligations,
responsibility or duty, to be provided or rendered by a
public authority;

(i) “Stipulated time” means the maximum time to provide the
service by the public authority;

**CHAPTER – II**

**RIGHT TO OBTAIN DELIVERY OF SERVICES**

**3. Right to obtain Delivery of Services within the stipulated time, -**

Every person shall have the Right obtain Delivery of Services within

the stipulated time.

**4. Right to obtain delivery of services, -  The Public Services Delivered by**
the Public Authority shall be made available online as notified by the
Government from time to time.

**5. Notification of Services by the State Government, - The Government**
may prescribe the services to which this Act, shall apply and the stipulated
time within which the services shall be provided.

**6. Designation of officers for providing public services, - The Public**
Authority shall designate Officer/Officers for providing Public Services under
this Act.


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**CHAPTER – III**

**DELIVERY OF PUBLIC SERVICES**

**7. Application for providing public service, -  (1)** A person may apply

for delivery of service online in the prescribed form with necessary
particulars and supporting documents;

(2) Every application received, shall be given a number by the designated
officer to enable the applicant to monitor the status of the application online
in accordance with such procedure as may be prescribed.

**8. Disposal of application, - (1) The Designated Officer, on receipt of the**
application, shall dispose of the same within the stipulated time;

(2) The stipulated time shall start from the date of application for delivery
of public service is submitted to the designated officer;

(3) The Designated Officer shall ensure that there is no physical interface
between applicant and the officers for delivery of public services;

(4) The Designated Officer shall give reasons in the order, in case the
application is rejected.

**9. Failure to deliver service in time, - Every Designated Officer who fails**
to deliver the public service to a person within the stipulated time shall be
liable to pay compensation to the applicant at such rates as may be
prescribed.

**10. Appeal by the aggrieved person, -(1) Any person whose application is**
rejected under sub-section (4) of section 8 or who is not provided the service
within the stipulated time, may file an appeal before such authority, within
such time and in such form as may be prescribed;

**11. Revision, - The Appellate Authority and the Government may at any**
time for the purposes of satisfying itself or themselves as to the correctness,
legality, propriety or regularity of proceeding or order passed by the
Designated Officer or Designated Officer and Appellate Authority, as the
case may be, either suomotu or on an application made to it or them, call for
and examine the records and pass such orders with reference thereto as it
or they think fit.


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**12. Powers of designated officer and appellate authority, - (1) The**
Designated Officer and Appellate Authority shall, for the purposes of its
functions under this Act, have the same powers as are vested in a Civil
Court under the Code of Civil Procedure, 1980 in respect of the following
matters, namely, 
(i) discovery and production of any document or other material
object producible as evidence;

(ii) receiving evidence on affidavits;

(iii) such other matter which may be prescribed.

(2) The Authority shall not be bound by the procedure laid down in

the Code of Civil Procedure, 1908 but shall be guided by the principles of
natural justice and subject to the other provisions of this Act and of any
rules made thereunder, the Authority shall have the power to regulate its
own procedure.

**13. Committees to monitor the compliance of provisions of the Act, -**

(1) A Committee with the District Collector and Magistrate as

Chairman and General Manager, District Industries Centre as one of the
Member along with other Members for Industries and Business and another
Committee consisting of such number of Members at the District Level and

(2)  two State Level Committees consisting of such number of

Members at different Levels.

As may be prescribed shall monitor the delivery of public services to the
applicants/persons within the stipulated time.

**CHAPTER – IV**

**MISCELLANEOUS**

**14. Bar of jurisdiction of courts, - No court shall entertain any suit,**
application or other proceeding in respect of any order made under this Act
and no such order shall be called in question otherwise than by way of an
appeal or revision under this Act.

**15. Protection of action taken in good faith, - No suit, prosecution or**
other legal proceedings shall lie against an employee of public Authority for
anything which is done is purported to have been done in good faith in
pursuance of the provisions of this Act or the rules made thereunder.


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**16. Developing culture to deliver public services within the stipulated**
**time limit, -  (1) The defaults on the part of designate officer/appellate**
authority in the time bound delivery of public services as defined in this Act
shall not be counted towards misconduct as the purpose and object is to
enhance and imbibe a culture to deliver time bound public services;

(2) In case of any competent authority who is a habitual and wilful

defaulter, without any reasonable cause and persistently fails to receive an
application or has failed to provide the public service within the stipulated
time or intentionally denied the request for the public service or delayed
inordinately, the committee at State Level, as notified, shall be competent to
recommend appropriate action to the competent disciplinary authority after
recording a finding to this effect. The competent disciplinary authority shall
dispose such recommendations within ninety days and inform the action
taken to the recommending authority.

**17. Act to override other Laws, - In relation to the services notified under**
this Act and its implementation, the provisions of this Act shall have effect
notwithstanding anything inconsistent therewith contained in any other law
for the time being in force or in any rules having effect by virtue of any law
other than this Act.

**18. Power of Government to issue directions, - The Government may**
issue to the Public Authority such general or special directions in writing for
the purpose of effective implementation of this Act and the Public Authority
shall be bound to follow and act upon such directions.

**19. Power to remove difficulties, - (1) If any difficulty arises in giving**
effect to the provisions of this Act, the Government, as occasion arises, by
an order published in the Andhra Pradesh Gazette, do anything not in
consistent with the provisions of this Act, which appears to it to be
necessary or expedient for the purpose of removing the difficulty:

(2) Every order made under sub-section (1) shall be laid, as soon as

may be, after it is made, before each House of the State Legislature.

**20.** **Power to make rules, - (1) The Government may, by notification, make**
rules to carry out the provisions of this Act;

(2) Every rule made by the State Government, under this Act shall

be laid, as soon as may be after it is made, before each House of State
Legislature, while it is in session, for a total period of fourteen days which
may be comprised in one session or in two or more successive sessions, and
if, before the expiry of the session immediately following the session or the
successive sessions aforesaid, both Houses agree in making any
modification in the rule or both Houses agree that the rule should not be
made, the rule, shall thereafter have effect only in such modified form or be
of no effect, as the case may be; so, however, that any such modification or


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annulment shall be without prejudice to the validity of anything previously
done under that rule.

**21. Repeal of Ordinance,- The Andhra Pradesh Public Services Delivery**
Guarantee Ordinance, 2017 (No. 7 of 2017)is hereby repealed.

**DUPPALA VENKATARAMANA,**

Secretary to Government,

Legal and Legislative Affairs & Justice,

Law Department.


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