Experience navigating ServiceNow, Power BI & JIRA Keen (internal) customer focus Clear communicator, with good verbal and written communication skills Continuous proactivity and follow-through Ability to prioritize and focus on most urgent tasks & work in a fast-paced IT environment ServiceNow, SharePoint, Power BI & JIRA – experience and familiarity in multiple settings Expert MS Office skills Effective use of Excel statistical functions (pivot tables, etc