Technical KnowledgeSkills: ● Very Strong experience in documenting systems analysis and design using various methods to include but not exclusive to business requirements, function specifications, technical design documentation, use cases, swim lanes, user stories ● Advanced experience in business process design and re-engineering and workflow analysis ● Understanding of Design Thinking methodologies ● Strong modeling capabilities to document user stories, use cases, test scenarios, data, processes and events ● Expert Knowledge of Salesforce