Experience defining, documenting, and implementing CMDB governance processes and procedures and ensuring that the processes are followed Experience defining, documenting, and implementing CI Data audits 3 years' experience with the Software Development Lifecycle (SDLC), managing and prioritizing enhancement stories from request to deployment Experience managing CI data in a ServiceNow CMDB Experience creating CI Data Health reports, identifying, and resolving CI data gaps to maintain CI data integrity Certified ServiceNow Admin (CSA) nice to have