Strong understanding of Workflow Automation, IHUB, UI Policies, Groups, Roles Strong understanding of Incident, Problem, Change, Request, Asset functionality (CMDB) Ability to work in a collaborative environment Appropriate usesuggestion of new technologies and functionality or modules as applicable   Preferred  3 – 5 years of application development and JavaScript scripting experience 3 – 5 years of application administration experience Proven analytical, evaluative and problem-solving abilities Working knowledge of SDLC