Qualifications  What your background looks like  5+ years of experience in business analytics, forecasting or business planning with emphasis on analytical modeling, quantitative reasoning, and metrics reporting (preferably from an internet environment) Understanding of relational database theory and proficient in writing and understanding complex SQL code Experience with Business Intelligence tools (Tableau, Looker, Alteryx) and real time dashboard development Experience with Call Centerphone system Software, CRM, chat, social media, and digital platform