Requirements capture enumeration and prioritization Development of Training Materials Development of Standard Operating Procedures for product use and operation Iterative testing and feedback, for this evolving GOTS product; Assist in the validation of capabilities, development of concept of operations, and elicitation of functional requirements for new service offerings Change management and communications services Tier 1 technical support for users, related to the technical operation of the product, including technical support, troubleshooting, coordination of issue remediation, etc