Provide process improvementdesign plans that include methodology recommendations; Discovery analysis that include problem statement definition, scope definition, high-level process mapping, AS-ISTO-BE documentation, and measurement plans; improvement recommendations for current performance assessments, root cause analysis, and To-Be Analysis; Implementation planning including development and testing plans, change management plans, and training plans; implemented solutions including SOPs, process documentation, training materials, and communications; and control assessment including post-implementation performance analysis and retrospectives