Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM and ITBM areas Experience with Customer Service Management, Governance Risk and Compliance, Integration Hub, and scoped applications a plus Familiarity with ServiceNow Common Service Data Model (CSDM) Experience with vendor partnerships and building relationships Familiarity or previous experience with development of service catalog items, workflows, UI policies, client scripts, notifications, surveys, SLA’s, metrics, reports, dashboards, and user criteria ITIL Foundations Certification is a plus