Experience in Einstein AnalyticsTableau CRM is a plus Insurance industry experience and knowledge with an understanding of the terminology, business functions (UW, Claims, Finance, Actuarial) and business processes Working knowledge of some or all of the following lines of business (Commercial Auto, General Liability, Aviation, Workers Compensation, PropertyCasualty) Detailed Salesforce processing knowledge and experience Hands-on experience writing user stories is required Experienced with formal SDLCs and business analysis methodologies, Working knowledge of business analysis documentation standards