Create training material and standard operating procedure documentation Provide informal training to Atlassian users Act as a primary member in the Jira Governance Committee Be a key contact for Atlassian support Troubleshoot application issues and add-on integration issues in Jira and Confluence working with Atlassian support Gather requirements for business processes and determine ways to optimizeimprove Jira setup and workflows, as well as identify where functionality cancannot meet user requests