Experienced in creating Business Process Modelling Notation (BPMN), ER Diagram Data Flow Diagrams, Use Cases, State Diagrams, Sequence Diagrams, Component Diagrams, Use Case Diagrams & Activity diagrams Excellent facilitation skills in conducting walk through, surveys, questionnaires, one-on-one interview sessions, groups' sessions, and prototyping brain storming Strong in employing validation and verification methods to ensure the correctness of business requirements Expertise in Order to Cash, Service Management, Supply Chain E-Commerce Retail