) Contribute to technical process improvements across a variety of fields such as training, Agile, and modern development practices Lead by example through demonstration of high performance in the areas of customer service, collaboration, teamwork, reliability, efficiency, and execution Strong customer service skills and an ability to interact at all levels of the organization (customers, technical teams, and Executives) Provide after business hours support and 24x7 on-call support on a rotational basis   Requirements  1