One of the group had been to Disneyland in Japan and wanted to go to this one.I had been told was the staff are very friendly, welcoming and peppy plus the mascots milling about and very fun. Don   t know if upwelling went on a bad day or something but it was not a great experience. With the exception of two staff none of them smiled or made you feel welcome. As to for the mascots, finally saw them at the end of our day and only in the    town    part.Costumes were ruined by staff wearing black running shoes. OK they are on their feet and need to be comfortable but it was seriously jarring. Staff get a 2 10.Things like the recycling bin being loaded and taken away to be emptied but not one put in to replace. Tables not being cleared.Two of the restaurants were shut, a number of the rides were closed, the castle was shut.At HK$620 it was not worth the money. I was told Disneyland HK was loosing money and I am not surprised.We went on a number of rides and they all had positives. Loved the Ironman ride, Starwars and the roller coaster in the Gulch.