We were in Hong Kong Disneyland for four consecutive days. My niece was happy because it was her first time to go there. On the first day, it wasn't so great because one of the staff who stays alongside Chip and Dale shouted at my 9 year old niece, who burst into tears when we were on our way to City Hall (guest relations & information) to report the incident. After reporting the incident, the staff told us that they would immediately investigate and take action. They gave my niece some small tokens and fast passes to some rides. When the day is halfway done, my niece felt happier. Overall, there were no more bad incidents for the rest of our visit and most of the staff were nice and friendly. We were able to enjoy most of the rides because it was raining for two consecutive days in the afternoons and people were hiding inside the stores (rain doesn't bother us much).