Technical Support Specialist (Americas), Semaphore CI Novi Sad - Serbia, Remote
REQUIREMENTS
Ability to work in the Pacific Standard Time zone
Experience in working remotely
Exposure to programming with a language like Ruby
Basic experience using Git (through GitHub or Bitbucket), SSH and the Linux command line
Solid understanding of how websites and web applications work
Stellar English and grammar skills
Excellent problem-solving skills — you might not know all the answers, but you know how to find and communicate the solution
Strong emotional intelligence and empathy — you are naturally pleasant to customers even if they are having a bad day, and are attuned to hear the question behind a question
A unique writing style and voice
3+ years of working in a professional environment
Bonus qualifications
Customer service experience
Ability to effortlessly explain continuous integration and continuous delivery to a non-developer
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