Appcues (<a href=") | Support Engineer | Boston, MA | ONSITE | Full-time
At Appcues, we’re building a team of driven, focused, smart women and men who want to make a meaningful impact growing a business.
Our customer base has doubled over the last few months, so we’re looking for our first Support Engineer to provide our customers with reliable, personal assistance and encourage them to use Appcues to its full potential… and then some.
To us, support isn’t just an operational nuisance required of any growing business. Rather, it’s an engine of growth: an opportunity to cultivate relationships, delight our customers, and get critical feedback to help our product mature. Each of our 15 teammates contributes to customer support, and we take pride in doing it well.
As the leader of our support strategy, you will work at the intersection of our customers’ teams and our engineering and customer success teams. You will be responsible for solving complex customer issues with excellent email/chat/phone support, writing delightful documentation, informing the team of recurring issues, and serving as a domain expert for how Appcues works with various web technologies our customers use.
You will collaborate directly with our users and our 6 incredibly talented engineers—veterans from companies like HubSpot, PayPal, Bose and MIT Media Lab—to ship product that solves real problems.
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