Prospect | Customer Support Representive | Full Time | Remote or from Kitchener-Waterloo (Canada) Office
We're a startup based out of Waterloo, Canada building a smart, curious, and driven team that's passionate about making software that helps sales reps sell better. Prospect is a lead generation platform that intelligently sources contact data right inside of your web browser in real-time. The best sales teams from the top tech companies in the world use Prospect to crush their sales targets.
We are profitable and self-funded (no VCs or investors). We did this because we want to do what's best for our team and customers (not investors). We have sane working hours; we don't work weekends, take ample time off, and work ~8 hours a day.
You will be helping us full-time with customer support. This includes doing things such as:
* Building meaningful relationships with customers
* Prioritizing tickets and answering them as soon as possible
* Hopping on screenshare calls to diagnose problems and educating users
* Working very closely with Engineering to get solutions rolled out
* Updating our FAQ, making training videos, and doing webinars
* Building and placing a process around Customer Support
* Analyze daily metrics and proactively reach out to customers regarding issues
Compensation: $45,000 - $55,000 CAD plus benefits
You can read more details and apply at <a href="
Ask HN: Who is hiring? (November 2018)