San Francisco (Mission Bay)
Meraki (just acquired by Cisco)
Send resume to: REDACTED_EMAIL
Responsibilities:
-Research and resolve issues reported by Meraki customers and partners
-Identify issues suitable for entry in the Meraki Knowledge Base
-Write, review, and release KB articles
-Work with engineering to diagnose and resolve critical escalated issues
-Identify, reproduce, and document bugs
Requirements:
-Basic understanding of networking fundamentals, e.g., be able to explain the functions of and differences among the link, network, transport, and application layers
-Outstanding account management, follow-through and problem solving skills
-Resourcefulness and attention to detail
-Fluency in English
-Excellent communication skill, both written and verbal 
B.S. in computer science or a related technical discipline
-4-year degree from an accredited university required
Characteristics of success:
-2 years experience with networking products
-Experience supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers
-Experience installing and trouble-shooting Wi-Fi networks (802.11a/b/g/n)
-Ability to multi-task and to work under pressure
Ask HN: Who is hiring? (March 2013)