Appboy| New York, NY | ONSITE | Full-time | Support Engineer
We're looking for Support Engineer to join us as the technical escalation point for our customer success team and build internal tools and features for the Appboy platform. This role is a software engineering role, as this person will also be responsible for programming on the Appboy dashboard or backend, helping out the mobile team, and working on minor infrastructure projects. One day you may be building internal tools to help our success and support organizations with automating a workflow, and the next day building new features to be used by thousands of Appboy customers.
Support engineers may be required to split on-call responsibilities with other team members, though after-hours support is uncommon. Proficient Support Engineers have the opportunity to grow into becoming full-time backend software engineers on the Appboy platform.
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About Us: Appboy is pioneering a new vertical in the marketing automation industry with a powerful technology designed for companies looking to build better relationships with customers through mobile and other emerging channels.
With its industry-leading 360-degree customer profiles and audience segmentation engine at its core – coupled with an advanced multi-channel campaign creation and delivery system that automates personalized, life cycle marketing catered to each individual customer’s journey – Appboy empowers marketers to make intelligent, data-driven decisions around how to best engage, retain and monetize customers.
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