Agent Inbox | Lead Customer Service Representative | REMOTE (US Based)
Agent Inbox is transforming the way real estate agents, MLSs, customers, and vendors transact business and communicate with one another. We have automated the messaging, scheduling, routing, and other parts of the real estate transaction. We are a product-driven company that is obsessed with the user experience and delighting our customers. We are having tremendous success in our markets, have a huge sales pipeline, and are poised to rapidly become the standard way agents do business.
Role:
The customer representative is primarily responsible for onboarding, educating, and supporting our customers. We start work the moment a customer decides they want to use Agent Inbox, sticking with them every step of the way to ensure they get the most value from our product. Support Representatives are responsible for an initial call to all new customers to help them get started and grow in using Agent Inbox, answer product questions, track user feedback, report and escalate issues to engineers, and act as the bridge between our customers and our product design and development teams.
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