conversation: User (06051998): "Two weeks ago I noticed Planet Fitness had double charged me for the month of January. This caused my bank account to get an overdraft charge. I called the bank and they told me the only way to reverse the fee was to get a refund from Planet Fitness. Fair enough, it was Planet Fitness' mistake anyway.\n\n I went in and spoke to one of the supervisor/managers of my home branch and was told that after 5 business days I should see my refund. This was on January 25th. A week and some days pass by and I still hadn't received my refund so I called back in and another supervisor let me in on what had happened. So apparently even though after we had our conversation about me specifically asking for the refund, instead of going through the motion to actually give it to me, the supervisor/manager I had spoke to prior instead made it so I wouldn't get charged for the next month. This came to a surprise to me as I never talked to him about doing that and made it clear to him my reason for specifically wanting the refund.\n\nI'm not sure what to do next as I've been continually calling the planet fitness but each time it seems the employee I had talk to is not there or is too busy to answer the phone. What steps should I take to get this money back and reverse the overdraft fees?\n\nEdit: grammar \n\nEdit 2: [Here's a pic](https://imgur.com/a/Tu4QE)."
  Self: "Escalate. Stop calling the bored teenager answering the phone at the front desk; find their corporate office number or customer service reporting number on their website and call that. "
  User (06051998): "I did just that but each time I call their customer service tells me there is nothing they can do and that the only way for me to solve it is by going in to my planet fitness and speaking to the same supervisor/manager I spoke to before. It's very frustrating. For the time being I canceled my membership and keep calling my (ex)home branch. I'm currently in school in between classes, I'm sorry if the replies become a little less frequent. "
  amadeoamante (amadeoamante): "Let this be a lesson to always keep a cushion in your account.  There's no way that a $20 overcharge should cause this kind of an issue.  If it does, you can't afford to have a gym membership.  Take up running and look up bodyweight fitness, and in the meantime use what you had been paying to build up your balance so this doesn't happen again next time someone fucks up."
  User (06051998): "Hmm yeah it was more because I was in the process of transferring banks. I should have kept a little bit more in the old account though, so yeah definitely lesson learned. "
  