conversation: User (ChaseBlacksmith8): "I logged into my Chase accounts and realized that my UR points were gone. I clicked over to the UR portal and saw that the entire balance of my points had been debited to a linked credit card yesterday under a name I didn’t recognize.\n\nI called Chase and eventually got to the fraud department. They said that someone had called yesterday and used my SSN and mother’s maiden name to link up a new card to my UR portal. The points were then either transferred electronically or over the phone.\n\nChase is sending me a new card and changed the phone authentication method for all my Chase accounts to use a passcode rather than last 4 + mother’s maiden name. They promised to credit me back all my UR points, but said it can take a day or two.\n\nI’ve already had my identity stolen, so I have an active fraud alert at all three bureaus. No new accounts opened, no fraudulent charges on my credit card this time, just the UR points gone.\n\nOne PSA and a question.\n\n* PSA: check your Chase UR from time to time to make sure you have as many points as you’re supposed to.\n* Question: what should I have done differently/what additional precautions should I take at this time?"
  Self: "You may find these links helpful:\n\n- [Identity Theft Guide](/r/personalfinance/wiki/identity_theft)\n- [Credit-related wiki pages](/r/personalfinance/wiki/index#wiki_credit)\n\n*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/personalfinance) if you have any questions or concerns.*"
  