conversation: User (truthislife): "Hoping someone has a good way to deal with this issue. \n\nBasically Verizon fucked up and took my bill money out of my checking account twice. Long story short, they were supposed to give me a credit of that amount but didn't, then CHARGED me that amount extra on this month's bill. After literally 15 different phone calls (close to 6 hours time on phone) the issue is still not resolved. I owe them $400 for one bill - it's currently showing $800 (at one point it said $1200 ugh). Basically I can't get this resolved and I'm losing my mind. Everyone says they will fix it and then they don't. Mostly they say "fixed it give it 24 to show on your account" and then it doesn't. Any ideas? "
  Self: "Step 1: Fire Verizon Wireless\n\nStep 2: Don't go to At&amp;T or T-Mobile\n\nStep 3: Never go back"
  