conversation: User (brian_lopes): "[Previous thread here](https://www.reddit.com/r/personalfinance/comments/5f0vn3/sprint_is_holding_my_credit_hostage_over_their/)\n\nTLDR: Sprint refused to recognize that I had returned my phone after cancelling my policy and was sending me to collections despite the fact that I had receipts proving I returned the phone.\n\nResolution: I contacted the Sprint CEO on linkedin and he had someone call me first thing in the morning, they fixed my issue within 5 minutes. Nothing aside from contacting the CEO directly did anything. I posted on their FB, chatted with them on FB, called in many times and went to my local store. If you need anything done seems you have to skip to the top. I'm very impressed that the CEO replied personally and fixed the issue though, kudos to him, shame the customer service reps don't share his sense of ownership."
  Self: "Sprint's billing practices are the worst. When I had them many many years ago, it took close to six months to talk to someone with enough intelligence to realize that I should not be getting billed for unlimited text messages at $15/mo and 800 text messages per month at $8/mo on the same bill. "
  