conversation: User (AceOfBasePlates): "As the title states, my parked car was hit by a guy backing out of his driveway at the end of September. Right after the accident, I called the police, got an accident report, and the other driver admitted fault. I submitted a claim with his insurance, got a letter stating my claim was in process...and I haven't been able to get anything else from them since. I have spoken to their higher ups, left hundreds of messages, and nothing happens. No updates, no one who answers will give me any information, nothing.\n\nI think I am at the point where I need to file with my insurance to get my car fixed, but I wanted to see if there are any other steps I can or should take. Is getting money from the other driver's shitty insurance company a lost cause? Will my insurance go after them? Do I get a lawyer involved?\n\nThanks in advance everyone.\n\nUPDATE: Thanks for taking the time to give me advice everyone. I just filed with my insurance company to get this going.\n\nUPDATE: Great feedback, Reddit. Thanks for all taking time to reply. This was my first accident and I feel like I am now much more prepared to handle this. For others like me, go ahead and file with your own insurance, especially if the offending party's insurance is unresponsive. There is no good faith with these people, even with a straight forward accident with a police report. This should be illegal, but it isn't. My insurance has already scheduled repairs at the body shop of my choice and is going after the other party/company. I will check my rates but have been assured they won't go up as I wasn't at fault or even in the vehicle. Again, thanks everyone. You people are great."
  Self: "Your insurance has the resources to make the other insurance do their job. Report it to your insurance. "
  User (AceOfBasePlates): "Thanks for the quick response. I will report to them today and get this going."
  Scruffy442 (Scruffy442): "More than likely your insurance will pay you and go after his to get reimbursed.\n\nEdit: should be noted this works only if you have comp and collision. If you have liability only, you need to do the leg work."
  gee_what_isnt_taken (gee_what_isnt_taken): "not relevant but is this called subrogation?\n\nedit: thank you all"
  HisBeebo (HisBeebo): "I believe so, I’m going through a similar situation to OP with a not at fault accident that the other driver’s insurance only wants to cover 70% of damages for me, so I decided to take the subrogation option my insurance offered me "
  CuttySarkBob (CuttySarkBob): "You're screwed in this scenario if you don't have collision coverage on your car. Found out the hard way when some jackass hit my grandson's car in the rear while he was stopped at a red light. The other company was shit and wouldn't pay or even answer their phones. Our company said they couldn't go after the other company unless they made a payout. It was an older vehicle, so we didn't get collision coverage. We filed a formal complaint with the Florida Insurance Department, but still didn't get paid. My agent said I could take the guy who hit us to small claims court, but I'm not sure it'd be worth the hassle. "
  Keelowatt (Keelowatt): "Was it Pearl Holding Insurance in Plantation,FL? Fuck those guys. They do not return emails and purposefully under staff the call center (assuming it exists) so that the hold time is over two hours. "
  