How to Check Your Account Balance on a Virgin Mobile Phone
To check your account balance on a Virgin mobile phone, tap on “My Account” from the main menu of your phone to open the app. Then, click “My Account” again followed by “Account Information.” Enter your telephone number and password to log in. Once you're logged in, your account balance will be displayed just below the section entitled “Balance Info.” Alternatively, you can check your balance by texting “BAL” to 225 to receive a text with your balance. You can also call 225 and an automated message will tell you your account balance.
Visit the Virgin Mobile website. You'll need a computer and an active Internet connection to check your balance online. Navigate to the Virgin Mobile MyAccount login page at https://www2.virginmobileusa.com/myaccount/home.do. Log in. Log in to your Virgin Mobile account using your mobile phone number and PIN or account number and password. You should have a PIN that you use to check your voicemail and verify your identity. If you forgot your password or PIN press the small text below the password box that says 'forgot your password'. This link will help you authenticate your account and make a new password. View your balance. Click on “Account” and select “Account Overview” from the side menu bar. Your current account balance will be displayed at the top of your session just below the top menu bar. This technique works for Pay as You Go, Monthly Plans, Broadband2Go, and Assurance Wireless. If you're using a Virgin Mobile Custom account there will be a link above the original log in screen that indicates you should log on elsewhere. Use a Smart Phone. If you have a smart phone you can tap on “MyAccount” from the main menu of your Virgin Mobile phone. The MyAccount app will open and display on-screen. Once the MyAccount app has opened tap on “My Account” again, and select Account Information. Enter your Virgin Mobile telephone number and password, then tap on Submit. Your current account balance will be displayed just below the section entitled, “Balance Info.” You can also visit m.virginmedia.com/account on your smart phone web browser. If that isn't an option, you are able to text ACCOUNT to the number 80150 and the number will respond with a link leading you to your account. Call Virgin Mobile. To check your balance on the go you can always call the number 225. The number will answer and you'll hear an automated message telling you your account balance and your expiry date if you're on a Pay as You Go plan. You have to dial the number using your personal Virgin Mobile phone. The balance stated on the recording will reflect the balance for the number you are dialing from. Be aware that each call costs twenty cents. Text Virgin Mobile. If you are unable to call Virgin Mobile or would prefer to see the account balance in writing, you can always text Virgin Mobile. Text the word BAL to the number 225 and you will receive your account balance over text message in seconds. Be aware that each text costs twenty cents. Speak with a representative. If you're having troubles checking your balance you might want to speak with a real person over the phone. Dial Virgin Mobile customer service at 1-888-322-1122 between the hours of 4 a.m. and 8 p.m. PST Monday through Friday, or between 4 a.m. and 7 p.m. PST Saturday through Sunday. You can also dial *611 directly from your Virgin Mobile phone if you have a Virgin Mobile Custom account. Once you're connected, listen to and follow the prompts provided by the Virgin Mobile automated system to reach a live representative who specializes in billing and account management. The representative will assist you with checking your current account balance. 
Visit the Virgin Mobile website. Log in. View your balance. Use a Smart Phone. Call Virgin Mobile. Text Virgin Mobile. Speak with a representative. 