What about the challenges and risks? The challenge of delivering what our customers want is always there – and we’re in a highly competitive market. We’ve got to be more efficient and competitive year on year, delivering what our customers want and how they want it – not least because disrupters will enter the market and beat us if we don’t. I’m the Chair of Climatewise – the insurance industry’s body on climate change. The risks of unmitigated global warming are pretty stark, for individuals, for business and for communities. We need to do all we can to address this challenge. For insurers, a temperature increase of four degrees effectively means insurers will have to bow out. Insurers will not be able to cover the risks. Climate change would be the greatest market failure of all time, the greatest inequality of all time, and it will represent a social catastrophe.