The perceptions of the groups of stakeholders with whom we interact bring relevant inputs to the process of identifying our challenges and opportunities. Aiming to address perceptions, a review of the relevance of the categories of stakeholders was made in 2020 – board of directors, shareholders/investors, customers, entities affiliated, government, suppliers, employees, press/media, regulatory bodies, representatives of civil society, sustainability experts and competitors, from the perspective of the Strategic Objectives (2021-2025 Strategic Map) and the results of the process carried out in 2016.