Akara ISO / IEC20000 na-enye ọdịda mgbe nyochaa nke Ụlọọrụ Ndenye Akaụntụ debanyere, nke na-eme ka onye na-ahụ maka ọrụ na-echepụta, na-arụ ọrụ ma na-achịkwa usoro nlekọta ọrụ nlekọta ọrụ IT dịka iwu chọrọ.
