Qavalo: How breakfast can transform your company’s productivity
by Albert Padin, Symph CTO

It all started with breakfast, which I suggest everyone eat daily, but it wasn’t just the food that transformed a company’s productivity.

I had a breakfast meeting with the executive team of Qavalo — Laurice (founder), JP (data scientist), and Carmela (manager). It began with an idea, and as with most things in the idea phase, we were not quite sure of what the end result was going to be. But I was looking forward to taking a look at their processes to see if there was anything that technology can do to help them monitor and increase their productivity.

Qavalo provides medical documentation quality assurance services to home health businesses in the USA. Their team was responsible for ensuring that all their clients’ documentation is filled out correctly and completely. Attention to detail is critical. So I listened to the Qavalo team explain their meticulous QA process. I asked several questions along the way and dug into the details of each step of the process. I was probing and hoping to discover patterns of repetitive steps or tasks. We spotted one not too long into the meeting.

400 hours every month…

The staff had to repetitively copy and paste information on every task into a Google Sheet file so that they can keep a record of the tasks they were working on. Individually, this didn’t take a lot of time, but cumulatively for their team, it quickly added up.

On average, it took 2 minutes for each person to copy and paste all the information for one task. If there were 30 tasks for a person, that would be a total of 60 minutes consumed per day. That’s an hour! If you had a staff of 20, then that’s 20 hours spent on copying and pasting per day! That’s 400 hours every month.
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['Productivity', 'Technology', 'Healthcare', 'Efficiency', 'Web Application']