Recommendations by Concise User Profiles from Review Text
Ghazaleh Haratinezhad Torbati, Anna Tigunova, Andrew Yates, Gerhard Weikum
Recommender systems are most successful for popular items and users with ample interactions (likes, ratings etc.). This work addresses the difficult and underexplored case of supporting users who have very sparse interactions but post informative review texts. Our experimental studies address two book communities with these characteristics. We design a framework with Transformer-based representation learning, covering user-item interactions, item content, and user-provided reviews. To overcome interaction sparseness, we devise techniques for selecting the most informative cues to construct concise user profiles. Comprehensive experiments, with datasets from Amazon and Goodreads, show that judicious selection of text snippets achieves the best performance, even in comparison to LLM-generated rankings and to using LLMs to generate user profiles.