Assistive Large Language Model Agents for Socially-Aware Negotiation Dialogues
Yuncheng Hua, Lizhen Qu, Gholamreza Haffari
In this work, we aim to develop LLM agents to mitigate social norm violations in negotiations in a multi-agent setting. We simulate real-world negotiations by letting two large Language Models (LLMs) play the roles of two negotiators in each conversation. A third LLM acts as a remediation agent to rewrite utterances violating norms for improving negotiation outcomes. As it is a novel task, no manually constructed data is available. To address this limitation, we introduce a value impact based In-Context Learning (ICL) method to identify high-quality ICL examples for the LLM-based remediation agents, where the value impact function measures the quality of negotiation outcomes. We show the connection of this method to policy learning and provide rich empirical evidence to demonstrate its effectiveness in negotiations across three different topics: product sale, housing price, and salary negotiation. The source code and the generated dataset will be publicly available upon acceptance.