Insurence ‘shopping’ is usually a headache, but it took me 30 seconds to fill in a form, and within no time I received a couple of quotes, one of which was actually better than my existing insurer – so I saved time and money. Baie Dankie
Response was quick, sales agents were professional. Got a competitive price and settled for the second cheapest (I liked the good rating the company got)
Sent my details, got ​a good quote and finalized the policy. Was easy and quick. I ​don’t always find decent service these days – ​so ​Thanks
Prime Meridian or Prime Meridian Direct is a financial service provider that offers both short and long term insurance products, with one of their most popular products being Prime Meridian Car Insurance. They are part of the Palaeo Financial Services Group, which was established in 2002. Prime Meridian is also a member of the Direct Marketing Association of South Africa. According to their website, Prime Meridian has a reputation for prioritizing client needs, as well as offering relevant, affordable insurance to the South African community. Additionally, the website also states that with the company’s years of experience, their products and service reflect their knowledge and expertise.
Prime Meridian Car Insurance offers two plans: The first is the prime motor thrift plan which is their version of typical car insurance. The second is the prime motor assist plan which is similar to what other companies refer to as assistance benefits, which includes scratch and dent coverage.
Car insurance for accidental write-off (damage must exceed 80% of trade price of the car at the time of the accident);
Under the prime motor thrift plan, Prime Meridian Car Insurance offers 3 levels of coverage: 50%, 75% or 100% coverage. Obviously the premiums differ based on the amount of coverage you are interested in. The more coverage you want, the higher the premiums will be. But remember, even though it’s a higher premium, you will pay less should you ever need to make a claim in case of an accident, fire, theft, or hijacking.
When landing on the Prime Meridian website, the page stands out with bright colors, large letters and graphics. This serves to grab your attention and invite you to keep navigating. The website also has a simple layout, with small graphics that help guide you to the information you are looking for. Once we started navigating deeper into the website, we discovered the information to be a bit too basic, meaning not as informative as we would like as a potential customer. They do pretty well explaining the products, including those for Prime Meridian Car Insurance, but have limited information about themselves and their history. Overall, we felt that the website could have provided something more about themselves as a company – something that would let the potential customer know what was different about them.
Over the past 12 months, the Review website “hellopeter” shows that Prime Meridian Insurance received only 125 reports of feedback. Of these 125, a whopping 80% were complaints, with only 20% being compliments. So either the customers that are happy are too lazy to file a compliment report, or the majority of the customers aren’t too happy. This is unclear although the above percentages do give a hint of the general feeling. Of the complaints, they received a high percentage in the “feedback/response” category, perhaps reflecting dissatisfaction with customer service. Based on the reviews from hellopeter it would make sense to continue following them for the next few months to see if the trend changes to include more compliments and satisfied customers.
Prime Meridian is an insurance company that offers life insurance and hospital insurance, as well as Prime Meridian car insurance. While their website emphasizes that their customers’ needs are a priority, the reviews do not necessarily reflect that their customers agree with this. It is also unclear why they have so few reviews on hellopeter over the past year. Is this because they have a small customer base? Are those who are satisfied just not sending in a complimentary report? Or are such a high percentage of customers truly dissatisfied with the service? With a number of questions unanswered, it underscores the importance of our usual advice, which is to make sure to compare online car insurance quotes and do your research before making your decision.
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* We do not represent any of the companies, services or products mentioned or published on this website. We are not a financial services provider or an insurance provider. If you request a quote, it may not necessarily be given by the company reviewed on that specific page. Any decisions you make based on the information presented is at your own discretion. We advise that before making any legal, financial and/or medical decision you consult with the relevant professional.
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