All of our products are made of sterling silver (92.5 silver) and are nickel free to minimize allergic reactions.
We double-plate our jewelry to prevent tarnishing and plate with 14k gold for a sophisticated finish.
Unauthorized use and/or duplication of Haesoo.L's images is strictly prohibited and may be punishable by law.
Haesoo.L's product designs are protected under a design patent and may not be used and/or duplicated for any purposes
Estimated delivery times are to be used as a guide only and can very depending on the part of the world you are in.
Please take into consideration that some products may take additional time for delicery and processing.
Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.
The recipient will be held responsible for international shipments which may be subject to import duties and taxes.
Please be advused that these charges are levied by the destination country and we do not have control over them.
In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped.
Any request for exchanges or refunds must be made to our Customer Service Center / Notice Board within 3 days upon receiving the package, with reasons.
However, we will be responsible for shipping fees for any exchanges/returns due to flaws in our products or mistakes made by Haesoo.L
Please include the order number in the returning parcel so that we can easily identify the order returned.
Please note that even defective/incorrect items must be returned with all of the tags and labels intact.
Exchanges / returns for handmade jewelry may not be accepted as they will not be able to be re-sold. We kindly ask for your careful consideration upon purchasing.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.