the forms mean . And ... their compensation is dependent on it . '' This innovation has been good news for Carol `` Yogi '' Yogan of McClain , Virginia . She said she broke her wrist ice skating , and her insurance company initially told her that her injury would not be covered . After persistent effort , she eventually convinced them otherwise . The company paid . But Yogan is certain without her dogged efforts , her claim would have been forever lost in the `` paperwork jungle '' of the insurance trade . Watch Yogan 's struggle with bureaucratic red tape '' Yogi Yogan has pretty much lost all faith in insurance companies . She has enough insurance to cover a catastrophic illness , but for routine care , she 's now going to that nearby fee-for-service medical office where Jones works . `` It 's seamless , '' Yogan said . She knows precisely what she is getting and what it costs . Jones does not believe the insurance industry set out to cultivate the paperwork jungle . She thinks it just grew over time . But now that it is there , she suspects they
-LRB- CNN -RRB- -- It 's bad enough to be sick and miserable . But adding insult to injury for many a patient is having to hack through a veritable jungle of often-confusing paperwork to make health insurance claims . Dr. Val Jones is part of a practice in Virginia that has lowered its fees and quit taking insurance . Consumers ' frustrations with health insurance paperwork are well-known . But it 's also a frustrating tangle for doctors and their staffs . AC360 ° correspondent Tom Foreman has a report about one innovative practice that has decided to take on the insurance paperwork monster -- by completely avoiding it . Dr. Val Jones joined a small practice , DocTalker Family Medicine in Vienna , Virginia , where the doctors do not even take insurance . They charge a simple , relatively low fee for each service . That 's it . The doctors at DocTalker grew tired of seeing patients struggle with baffling insurance paperwork while both their health and wealth were on the line . `` They do n't know why they 're getting these questions asked , '' Jones said . `` They do n't know what