I.R.S.
ORG
I.R.S.
At the Internal Revenue Service, about 350 disabled workers in 42 states are taking calls this tax season. The I.R.S. and other federal agencies are required to hire people with severe disabilities as part of their compliance with the Americans With Disabilities Act. The I.R.S. was especially interested in having agents answering calls during peak hours without having to employ them full time.