text: Adam: Did that customer find what he wanted?
  Sheila: Not really, but I don't think we carry that sort of thing.
  Adam: What was it?
  Sheila: A special tape. Something for electrical.
  Adam: He should have gone to the hardware store.
  Sheila: That's what I told him, but he'd been there and they didn't carry it either.
  Adam: Well, none of our stuff is up to that spec.
  Sheila: That's what I told him. But he bought something anyway.
  Sheila: I made darn sure he knew what our return policy is!
  Adam: Good. Hopefully it works for him or at least doesn't hurt him!
  Sheila: I know!
  Adam: Anything else?
  Sheila: Nope. Pretty quiet other than him!
  Adam: K
target: Sheila's customer couldn't find what he wanted but he bought something anyway. Sheila made sure he knew what their return policy is.