text: Bailey: Is this messenger for customer Q&A?
  Alison: Yes, Sir. What can I help you?
  Bailey: <file_photo>
  Bailey: Can you see the stitching on the left sleeve is rather loose?
  Bailey: Not only this part.
  Bailey: <file_photo>
  Bailey: <file_photo>
  Bailey: The collar as well.
  Bailey: How could you sell such a rag to the customers?
  Alison: I’m very sorry for this trouble.
  Alison: Could you let us know the order number? 
  Bailey: Where can I find the order number?
  Alison: It should be your purchase history.
  Bailey: I found it. TM234190, it is written.
  Alison: It is already on the process for replacing. 
  Bailey: How long does it take? Should I send this back to you?
  Alison: No, Sir. You do not need to. You can get this item in 2 days.
  Alison: We are sorry once more.
  Bailey: Just check thoroughly this time. Okay?
target: Bailey complains with the seller about the quality of the item he bought. Its stitching is getting loose. Alison processes his grievance and has a replacement sent to him. He does not have to send back the faulty item and will receive a new one in 2 days.