text: Paula: could you come over to my desk and help me with my computer please?
  Paula: it froze and i don't know what to do!!!
  Paula: i was working on a VERY IMPORTANT document!!!
  Richard: why don't you just call the IT guy?
  Richard: they're trained to fix that kind of stuff
  Paula: i don't like him  :-/
  Paula: not one bit!!!
  Paula: he creeps me out, rolls his eyes and makes me feel stupid
  Richard: ok ok i'm on my way
target: Paula's computer froze while she was working on a very important document. She doesn't like the IT guy, so Richard will come and help her.