text: Evelyn: heyyy, could I ask you a favour?
  Douglas: ask away, I'll see what I can do?
  Evelyn: I need to throw out our old monitor but it's pretty heavy and unfortunately we don't have a lift
  Evelyn: I was wondering if you could help me with that. anytime is fine, really, I'm not in a hurry
  Douglas: oh, no prob. I can't this week but the next one should be ok
  Evelyn: thank you so much!! let me know when you're free
target: Douglas will help Evelyn throw out their old monitor. He will let her know when he can come, probably next week. 