text: Jim: Hello, Ronnie. How can I help you?
  Ronnie: Hi! I need some help with my phone.
  Jim: Sure thing. What seems to be the matter?
  Ronnie: Well, the battery drain is really bad. 
  Jim: Can you describe the issue further?
  Ronnie: For the first 2 weeks it was fine but now the batter doesn't last for more than 4 hours on full charge.
  Jim: OK. Can you send me the battery usage data?
  Ronnie: Sure. <file_photo>
  Jim: I see you're using antivirus software?
  Ronnie: Yeah. Installed it some time ago.
  Jim: Have you tried changing its settings?
  Ronnie: How?
  Jim: Go into Settings, Device maintenance, Apps, Antivirus and settings. Check frequency settings.
  Ronnie: It's on high.
  Jim: That's probably the issue. Try changing it to lower settings. This should help.
  Ronnie: Thank you!
  Jim: No problem, you're welcome. Can I assist you any further?
  Ronnie: No, thank you.
target: The battery drain in Ronnie's phone is bad. Jim advises to change frequency settings to lower.