text: Charlie: Hey Marie as mentioned before, we explored the option of giving you some credit towards future trips as compensation for the unsatisfactory apartment situation. It is not easy for us, as accommodation is different and there might always be someone that draws the short straw one way or another
  Marie: Sure, I get it
  Charlie: We agreed that we can give you 100USD credit for a future trip, how does that sound?
  Marie: Ok, we’ll take it :)
  Charlie: We'll also leave a note on the system informing the future manager to give you a nicer room
  Marie: I appreciate it that you took it seriously and tried to make it better
  Charlie: Thanks for your understanding guys and sorry for any inconvenience
target: Marie's accommodation was not up to standard. Charlie offers Marie a $100 credit for future trips as a compensation for the inconvenience. Charlie will also make sure Marie gets a nicer room then. Marie appreciates and accepts the offer. 