text: Carly: Hi do you know what time  he is coming I've waited in all week please I know this is Davids responsibility but he seems to have left it up to you to sort out.. its not fair on any of us
  Don: Still not got hold of them yet I'm really sorry hun they tell me there coming then dont get there im really sorry
  Don: they will be up soon to collect the car soon and bring it back to the garage to fix it for you i cant apologise enough
  Carly:  its not up to you to apologise for I'm really grateful as other wise I have to go through the solicitors and all I wanted was a little car to get me back and forwards to the hospital for my appointments
  Don: well I will make sure you are looked after they will be with you within the hour
  Carly: Thank you
  Don: There not usually this disorganised
target: Carly has waited a week to get her car taken to the garage and fixed. David was being disorganized. Don promises that the car will be collected soon. 