text: Albert: Good evening, I am writing in connection with the advance payment which I transferred before the first lesson in your sports’ club. 
  Albert: It was impossible for me to attend lessons this year.
  Benjamin: Good evening, pursuant to the rules of procedure, we are unable to return your advance payment. We checked that your last visit at our club was one year ago.
  Albert: Can I count on some partial return of my advance payment?
  Benjamin: I’m afraid we cannot return any sum transferred to us at that time. I invite you to read the regulations available on our website.
  Albert: Ok, thank you very much.
  Benjamin: You’re welcome
target: Albert is a member of a sports’ club. He wants a partial return of his advance payment. Benjamin says that the club is unable to return any money.