text: Brittany: my new assistant is completely incompetent ;-<
  Brittany: i'm so angry
  John: what did he do?
  Brittany: i asked him to make an appointment with the head of brand for tomorrow
  Brittany: and he did it for next week instead!!!!!
  Brittany: i'm fuming, he's such an idio
  John: wow Brittany i'm surprised
  John: you never use this type of language
  Brittany: i know, sorry, i needed to vent
  John: lol that's fine, just try to be kinder to people
  Brittany: you're right, thanks for listening to me
target: Brittany's mad at her new assistant who booked a meeting with the head of brand for next week instead of for tomorrow. John is surprised over her calling the assistant an idiot and suggests she's kinder to people. 