text: Louise: I had a driving course with one of your tutors last week and i was wondering if I can book another course
  Sue: yes of course what was your name please
  Louise: Louise Hacker
  Sue: and the postcode of the course?
  Louise: RM5 6YT
  Sue: thanks was this with Graham Mason on the 21st September?
  Louise: yes
  Sue: ok so right are you after another half day Louise?
  Louise: no I would like 2 half days and I would like him to take me out on the motorways if he can.  I feel better but not quite there yet
  Sue: ok do you have dates in mind?
  Louise: preferably sat or sun and I'm free for at least 5 or 6 weeks
  Sue: ok Louise.. I will contact Graham and come back to you again shortly with some dates for you to choose from
  Louise: ok thanks very much, will you contact me by text or email?
  Sue: I will text you but follow up with an email
  Louise: Perfect thanks 
target: Louise and Sue are arranging another driving course for Louise. Louise would like 2 half-day drives with the same tutor and prefers weekends. Sue will contact the tutor about the dates and will get back to Louise with a text and an e-mail. 