text: Tina: My laptop broke :(((
  Tina: fuck my luck
  Mark: is it serious? what happened?
  Tom: what do you mean "broke"?
  Tina: I was at uni, I left it in my room on my bed. When I was back, it was on my desk
  Mark: omg someone broke in to your room? :o
  Tina: No no no, we have our rooms cleaned once a week
  Mark: wow cool!
  Tina: Well, yeah, cool until the cleaners don't break your stuff
  Tom: so what happened to your laptop?
  Tina: this is the thing, I have no idea. I came back home, tried turning it on and nothing happened
  Tina: There are a few IT students here and they tried helping me, but unfortunately they said that the hard disc is dead :(
  Mark: oh damn
  Tina: I know :(
  Tom: are they sure though? Maybe it needs to cooled down or something
  Tina: No, they've run some tests and I saw the fatal error message, my hard disc is gone
  Tina: And I have a deadline in two days
  Mark: Do you know any IT guy there? A real one, not a student?
  Tina: I'm waiting for his contact details from the receptionist. It's going to cost me a lot :(
  Tom: We can lend you some cash?
  Tina: it's fine, thank you though <3
  Tina: It's just a brilliant start to my study adventure here :( I've been here only for two weeks
  Tina: do you think it'll be possible to restore my files? I had a lot of stuff
  Mark: and of course you didn't do any backup
  Tina: come on Mark who does backup?
  Tom: I do?
target: Tina's laptop doesn't work. The hard disc is gone. She has a deadline in two days. She is going to meet with an IT guy.