text: Sue: Hi Penny what ward is dad on?
  Penny: he is on ward 20
  Sue: OK do you want me to come and pick you up?
  Penny: what time are you coming over?
  Sue: I was aiming to be there for 2
  Penny: no I will go there straight from town
  Sue: OK then I will see you up at the hospital does dad need anything?
  Penny: Not I dont think so
  Sue: can he do a crossword or anything?
  Penny: no love he can hardly see very well to read 
  Sue: oh dear he must be so miserable
  Penny: he is but what can we do
  Sue: I know I feel so helpless being so far away
  Penny: its ok dear we know you cant do anything he is in the best place xx
target: Dad is in ward 20. Penny will go to him straight from town. Sue will be there around 2. Dad has a lot of trouble seeing. 