text: Kenneth: Hi Mark! "Long" time no speak ;) 
  Kenneth: Hope you're fine! Just a short request - would you know whom to reach out to for topping up my mobile account? 
  Kenneth: There's only 1 euro there and I'd like to have it as an alternative to my own phone. 
  Kenneth: Thanks in advance! 
  Mark: Hi Kenneth! Which countries will you be calling and approximately how many minutes will you need in the upcoming month?
  Kenneth: It will be Sweden for sure that I know of.
  Kenneth: As for the minutes - hard to judge as I still don't know my workload for the second half of the month
  Mark: Are you booked for the calls in the system?
  Kenneth: Yes I am. The new calling period to start November, 19th isn't fixed yet though.
  Kenneth: Hope my phone account works which I'm about to test in 1 minute as my slots starts then
  Mark: Which is the primary solution that you used so far for calls?
  Kenneth: My mobile phone. 
  Mark: Ok, cool. Then I will send you some emergency credit now :)
  Kenneth: Thanks so much! Time to start the calls for me! Have a nice day!
  Mark: Good luck with the calls!
  Kenneth: Oh, now it says I’m sorry, “I can’t let you do that”.
  Mark: I know what the problem is. Please give me a few minutes.
  Kenneth: Okay, the sooner the better, thanks!
  Mark: Can you call with Skype until this is fixed?
  Kenneth: Yeah, thanks.
target: Kenneth is going to Sweden and wants to top up his account to make phone calls abroad.