text: Ben: Hi honey, I booked our flight to NYC!
  Ben: But it was a huge stress.
  Sarah: Hi Ben, what happened?
  Ben: You won't believe it, I misspelled our last name on the ticket.
  Ben: I don't know how it happened b/c I double checked the application.
  Ben: I was sure everything was correct.
  Sarah: Oh no, and were you able to change it after the payment?
  Ben: Not exactly, I contacted the airline support center.
  Ben: And I was told that I have to cancel those tickets and re-book with the correct surname.
  Sarah: And there were still seats available?
  Ben: Yeah, I was lucky enough to find free seats.
  Sarah: So what about the payment?
  Sarah: Did they block your money?
  Ben: They blocked the sum twice.
  Ben: But I was told that one payment will be unlocked once they receive the cancellation.
  Ben: So up to 3 WD.
  Sarah: OK, that's not so bad.
  Sarah: All is well that ends well :)
target: Ben booked their flight to NYC. He misspelled their last name and had to make another reservation, so they blocked the sum twice. They will unlock the payment in maximum 3 WD. 