text: Rosie: Hi
  Peter: Hi, did you catch the train ok?
  Rosie: Yes,but had a nightmare with the tickets.
  Peter: How come?
  Rosie: Bought the tickets online but then couldn't access them in the app?
  Peter: Couldn't you show them the email?
  Rosie: I did.....but apparently that wasn't good enough. They kept saying I had to buy a new ticket..
  Peter: So did you?
  Rosie: No...they let me on in the end but by the time we had finished arguing about it the first train had gone so they had to write a letter so that I could get  on the next one...
  Peter: Oh no!
  Rosie: I know....best part was that after that no-one checked the tickets, not even in London!
target: Rosie bought train tickets online and she couldn't access them in the app. She had some problems at the station and needed to take the second train. 