text: Lola: guys who can remind me who we're supposed to submit the paperwork to?
  Cassie: which one are you talking about? expenses?
  Pat: I emailed Jessica from HR and she said you can either submit via their website (but it bugs a lot) or send an email to her and she will take care of it. just don't make it a habit, she said
  Cassie: so it's safe to assume you never tried using the website but been sending her emails?
  Pat: pretty much :D
  Lola: hmm... I think I will ask her again for instructions how to do it... I tried via the websites but I keep getting the error msg
  Cassie: what error?
  Lola: that the total sum cannot be blank, but it's not blank! I write the value and nothing happens
  Cassie: sounds more like an IT problem to me. You can try Jessica but I'd also let Chris from IT know, maybe there are more ppl with the same problem
  Pat: Cassie, have you had any?
  Cassie: I didn't have to submit any expenses this month but it worked fine last month?
  Lola: Ok, thanks guys, I'll try Jessica and IT too, just in case
target: Lola has issues with submitting her paperwork via website.