text: Michelle: Hi Tibi
  Michelle: Can you please top up my Skype account?
  Michelle: I've problems with MicroSip. It's breaking down all the time.
  Michelle: And the reception is just so bad. 
  Tibi: Hey... on it!
  Michelle: Thanks!
  Tibi: It was set to recharge if it fell under 2 $ :) but recharged it now, should be ok.
  Michelle: Thanks so much!
  Tibi: No worries!
  Michelle: And the MicroSip thing?
  Michelle: Do you have any clue why it's working like this?
  Michelle: I already had this problem before, a few months back.
  Tibi: When quality issues appear, we report it to the provider and they change the routing, which usually fixes the issue.
  Tibi: Could you please send a couple of example recordings to the system mail, with a short description when you'll have the time?
  Tibi: And we'll investigate :)
  Tibi: in the meantime, skype is ok as backup.
  Michelle: OK! Thanks for your help again! 
  Tibi: Sure! Let me know if that works fine!
  Michelle: Will do!
target: Tibi charged Michelle's Skype account and will handle the issue of MicroSip's bad quality. 