Add a location to your Tweets 
 
 When you tweet with a location, Twitter stores that location. You can switch location on/off before each Tweet and always have the option to delete your location history. Learn more ||||| For Amanda Carpenter, getting trapped in an elevator was a nightmare. 
 
 Back in February, the former communication director for Sen. Ted Cruz found herself in an unfavorable situation: she was trapped in an Amtrak elevator at Baltimore–Washington International Airport. 
 
 In an attempt to free herself from the commuter prison, Carpenter tweeted to her 90,000+ followers asking for help. 
 
 Guys. I'm trapped in an amtrak elevator at Bwi airport. Help? — Amanda Carpenter (@amandacarpenter) February 14, 2016 
 
 To make matters worse, the elevator's certificate of compliance was well past its expiration date. 
 
 Here is the notice showing inspection expiration for the elevator I was trapped inside. Thx Amtrak pic.twitter.com/BkTKciOki5 — Amanda Carpenter (@amandacarpenter) February 14, 2016 
 
 On Wednesday, nearly seven months later, Amtrak came to Carpenter's rescue and responded to her original tweet, asking if she was still trapped inside the elevator. 
 
 @amandacarpenter We are sorry to hear that. Are you still in the elevator? — Amtrak (@Amtrak) September 7, 2016 
 
 Amtrak later cleared up the confusion by stating that someone had recently re-tweeted the call for help, which put it back on its radar. 
 
 While social media slip-ups from brands are the norm on Twitter, Amtrak's failure to notice how much time had passed was a breath of fresh air. It was an honest mistake that anyone could have made. 
 
 @amandacarpenter Someone just re-tweeted it. Wanted to make sure. Glad you're out :) — Amtrak (@Amtrak) September 7, 2016 
 
 @amandacarpenter We're happy to have you aboard. — Amtrak (@Amtrak) September 7, 2016 
 
 After the tweet gained some attention, Amtrak attempted to remedy the situation by offering Carpenter a free ride on its Acela service. 
 
 @amandacarpenter Not our finest hour yesterday. We'd love to offer you an Acela ride on us for the inconvenience back in February. — Amtrak (@Amtrak) September 8, 2016 
 
 After all, Amtrak actually did respond to Carpenter's original tweet back in February, only 16 minutes after she originally reached out. 
 
 @amandacarpenter BWI agents are aware of you, and are working to get you out. — Amtrak (@Amtrak) February 14, 2016 
 
 Regardless, the damage was done and the internet was highly amused. 
 
 [h/t:Vocativ]
– Amtrak is taking its lumps after a Twitter misfire. In response to a woman's tweet about being stuck in an Amtrak elevator at Baltimore-Washington International Airport, Amtrak tweeted on Wednesday, "We are sorry to hear that. Are you still in the elevator?" Well, no. Amanda Carpenter's plea for help had actually gone out seven months earlier, and Amtrak failed to notice the elapsed time. Carpenter, who is Ted Cruz's former communications director, responded, "Oh, my thank you for this but I was trapped months ago. Like last February. Thanks for checking...? Ha." The gaffe has brought all kinds of ridicule and memes down upon Amtrak, as rounded up by Mashable. "Not our finest hour," acknowledged the company in a followup tweet. It seems that Carpenter's original tweet resurfaced all these months later because somebody retweeted it for some reason, and whoever responded on behalf of Amtrak simply didn't see the date. In fairness to the company, it responded to the original tweet just 16 minutes after Carpenter sent the request for help, telling her that "BWI agents are aware of you, and are working to get you out." Amtrak has now offered Carpenter a free train ride over the mess, but that didn't stop Twitter users from poking fun at what one guy calls "the worst customer service response time ever." Another used a gif of a skeleton holding a telephone.