This prospectivve study aiming to evaluate patients satisfaction included 102 patients (42 men and 60 women with a mean age of 49.7 years) admitted in the department of rhumatology of Monastir University hospital, and was based on a validated questionaire.
Global satisfaction was 80%. Satisfation as regards administrative proceedings (e.g. admission procedure) reached 84%. As for the degrees of satisfaction concerning care, the environment (accomodation meals, noise) and reception, they were as follows : 79%, 81% and 91% respectively. The prioritis whide were considred as important but partly achieved by health care priveders included in formation of the patient's family (47%), of the family physician (23%), and of the patient (22%).
Inpatients global satisfaction in a rheumatology department was 80 %. Priorities to improve patient quality of care were family, general practionner and patient information.