Given the job role "Junior Consultant" for the company: capaticas, with job the description found with the triple quotation marks Capacitas is a consulting firm that specializes in reducing cost and performance risk in business-critical IT systems. They are trusted advisors in IT Performance Assurance and have a unique methodology that balances service, risk, and cost. They have extensive experience working with high-revenue, high-availability clients and invest in R&D to develop fast, efficient, and scalable solutions. As a Junior Consultant, you will work on client engagements, focusing on automation, risk management, performance audits, and demand forecasting to reduce client spending on IT performance. The company has around 60 employees and clients include JD Sports, EasyJet, Deloitte, and more., and my experience enclosed in dashed lines__"Job as Service Desk Support Assistant from Sept 2022 – Jan 2023 + Delivered high level customer service with high customer satisfaction by resolving queries in-line with SLA targets for 25000+ students and staff + Resolved over 1700+ tickets with a customer satisfaction feedback of 90% good or excellent rating + Used software such as Active Directory, VMWare, Microsoft Azure, Excel, Ivanti, and Remote Support Portal (BOMGAR) to provide in-person and remote assistance to staff and students to troubleshoot systems and install and configure software and systems Participated in 8-week university entrepreneurship program called Q-incubator from Jan 2023 - Feb 2023 + Provided a testing ground for projects at idea-stage and early-stage + Combined enterprise training, expert coaching, and peer learning to accelerate success for projects."__ and education found in double quotes ``" Artificial Intelligence MSc program with a focus on five key areas: games, robotics, vision, music, and language. Master's thesis on predicting energy sector equity stock markets using machine learning. Modules include deep learning, neural networks, natural language processing, and machine learning. Pure Mathematics BSc and certifications in AWS, C++, Python, and more. Involvement in university societies such as Archery Society, Engineers without Borders Society, Chess Society, and Salsa Dancing Society.  Can you tell us about your background and why you're interested in this role?