How to transfer licenses to another account in Customer Connect (2070485)
Last Updated: 5/9/2022
Categories: Informational
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Details
In Customer Connect , you can perform most administrative tasks on your own. However, Super Users, Procurement Contacts, and Administrators must contact VMware Support in order to transfer license products to a new account.

Note: If you are not the Super User, Procurement Contact, or Administrator, contact the Super User or Procurement Contact for the affected accounts and ask them submit the Support Request. For more information about these roles, see Locating the Super User and Procurement Contact in Customer Connect (2070494) and Administrator role in Customer Connect (2035526).

Solution
Important notes on license transfer between accounts

In some cases, transferring of license keys to other accounts may not be a good idea. Before calling VMware Support regarding this, consider these points:

The destination account is considered the full owner of all product licenses and will be responsible for abiding by VMware contractual policies.
VMware does not allow for the joint deployments of licenses purchased from different geographies, unless there are specific agreements in place.
VMware does not allow for the transfer of entitlements between subsidiaries, except where specific agreements are in place. Maintaining those license keys in the same account could be a compliance risk.
If you do decide to split accounts, ensure you assign a desi