The following is a support ticket filed by a technician in a data center requesting help from a Network Engineer. 
It contains the Title of the ticket, the description given by the requester, and the conversation between the technician, the engineers, and maybe other stakeholders. 
Several pieces of information have been replaced with REDACTED to preserve confidentiality.
The solution to the issue appear within the information provided. 
Please summarize what was the issue, and what was the solution.


Title: [REDACTED] [REDACTED] [REDACTED Spine - Conversions (1.0-->2.0)] [OTHER]

Description:

 BRWF is failing for utilization.

Messages:
From: REDACTED:REDACTED
BRWF Is failing for utilization. 
Please investigate the following devices: REDACTED-REDACTED-REDACTED-REDACTED REDACTED-REDACTED-REDACTED-REDACTED REDACTED-REDACTED-REDACTED-REDACTED
Please investigate the cause of the autocheck failure before retrying.

From: REDACTED:REDACTED
Issue blocking Deployment Project. 
BRWF can only be run during REDACTED, if issue is not resolved before end of REDACTED a new WF must be created on the next REDACTED. 
Please advise. 

From: REDACTED:REDACTED
DeviceShiftBack in progress to bring the devices back to operational - https://REDACTED.REDACTED.com/workflows/DeviceShiftBack/executions/60179813/

From: REDACTED:REDACTED
Restarted WF testing fix

From: REDACTED:REDACTED
WF still failing 
Please advise

From: REDACTED:REDACTED
https://REDACTED.REDACTED.com/workflows/REDACTED-Brick-Conversion/executions/60161030/

From: REDACTED:REDACTED
Device is still not shifting back because the interface is admin down and REDACTED is not allowing to proceed the shiftback:
REDACTED-REDACTED-REDACTED : REDACTED <> REDACTED-REDACTED-REDACTED-REDACTED : REDACTED are admin down
Raised REDACTED ticket sev to 2 - https://REDACTED.REDACTED.com/REDACTED/overview

From: REDACTED:REDACTED
Related ticket - https://tt.REDACTED.com/0554864529

From: REDACTED:REDACTED
NAME_1, what are next steps?

From: REDACTED:REDACTED
once the interface is admin up, I will resume the deviceshiftback WF - https://REDACTED.REDACTED.com/workflows/DeviceShiftBack/executions/60179813/
After the devices become operational (shiftback), you may resume the brick-conversion WF - https://REDACTED.REDACTED.com/workflows/REDACTED-Brick-Conversion/executions/60161030/

From: REDACTED:REDACTED
Understood.

From: REDACTED:REDACTED
Device shiftback still failing after solving the REDACTED error. 
Raised a tt to netops team for the force shiftback - https://REDACTED.REDACTED.com/REDAC