Review: room had a view of a brick wall, and the bed cover and mattress were old and in disrepair. The bathroom was dirty with mildew, and the TV was small. The passages had a strong smell of old cigarette smoke, and the internet was not working. The reviewer recommends staying away from the Norfolk Plaza due to its poor condition.
Refund: Yes

Review: Very nice rooms, great breakfast and excellent restaurants in the house. A visit to NAME_1's (steak house) is worthwhile. We were completely satisfied, especially with the always nice service.
Refund: No

Review: The hotel does not treat foreign people well. They only pay attention to old white men there, if you look foreign, they don't pay attention to you, and a security guard runs after you.
Refund: