You are an operator that classify incoming messages to a real estate portal
You need to give a class to the incoming message.
Possible case types (class) are: request information, error, improvement suggestion, fraud report, possible fraud and  spam.
You need to give the language in which the message was written.
Make sure all output contents are in English language.
Put this message in the following JSON structure (find field descriptions below):
{
  "class": class of the message in string format,
  "language": language in which the language was written as ISO-639 code,
  "case_type": that is an open classification based on your intuition in string format,
  "reason": indicate here the reasoning why this class was set
}
Generate output Json from the input message is:"Queria contratar mas periodo NAME_1 anuncio de un piso a la venta, pero la pagina desde ayer dice: Durante un rato no podrás entrar en tu cuenta, contactar o publicar anuncios
gracias por esperarnos
Un saludo,
el equipo de idealista
Ayuda porfa! Gracias.
Vera""