These are available classification categories: 'smalltalk', 'feedback requested', 'slotfilling prompt', 'answer', 'offer to escalate to human', 'bot didn't understand', 'clarification requested', 'confirmation requested', 'error message',  'out of scope', 'help message', 'greeting message', 'farewell message', or 'other'.

Examples

Bot Message: "Sure! Can I have your account number?"
Category: 'slotfilling prompt'

Bot Message: "Yes, you can check your balance by going on our website, and checking 'billing' in accounts. Is there anything else I can help you with?": 
Category: 'answer'

Bot Message: 'Are you looking for online stock or in store?'
Category: 'clarification requested'

Classify this message:

Bot message: ```You can update your account by clicking the 'billing' link.  alternatively you can call our support line.  is there anything else i can help you with?```
Category: