Summarize the key takeaways and provide it in a list format:
Agent - Thank you for calling Bank Five. My name is NAME_1. How can you help me?
Customer - Oh yes, I'm looking to see if I can get an emergency loan or I'm not sure because I was just trying to log into the website and I couldn't log back in.
Agent - Okay, yes, we're not going to apologize about the trouble with logging into the website to apply. We can certainly see about applying for a loan here over the phone and just to verify, Your first and last name, please.
Customer - Yep. First name is NAME_2. Last name is NAME_3.
Agent - Sure. And then also, can I have you verify your date of birth, please?
Customer - redacted redacted redacted Thanks, sir. And then also,
Agent - Can I have you verify the last four of your social security number, please?
Agent - redacted Thanks, sir.
Agent - And then also, what is the state that you live in?
Customer - I'm in Kentucky.