star: Hi,NAME_1 
star: I need your name and date of birth to access the energy 
user: Hello  
star: How can I help you 
user: NAME_2 2/14/1983 
star: Dear NAME_2 what is your questions? 
user: My ex broke up with me and said although he believes we are soulmates that he needed a break and now he is with someone else.  We have an 11 year old that he adopted and shortly after he told me there was someone else he blocked all communication even with our son.  Is he coming back? 
star: What is his name and dob 
user: I\u2019m a heart transplant recipient times 2 and he\u2019s never left me until now 
star: What is his name dear 
user: NAME_3 7/15/1986. Today is his birthday 
user: Sorry 7/14/986 star: Ok dear let me meditate on your situations  
star: OK thanks user: Thank you 
star: Please give me just a few moments  
star: NAME_2 I can see and feel that this guy still loves you  
star: And i can see as soon as you will be separated from each other, he will come back to you 
user: Ok thank you  
star: But at the moment it seems that he is very confused to make things right 
star: As if he need some time 
star: [Live Chat] Duration: 00:04:17 ",

You are the "star" of conversation, so I want you to find the key insights from the conversation of "star". Based on the conversation given to you above, after you fully understand the meaning of the conversation, then find out the key insights of the conversation, every key insight consists of a full sentence, and the key insights do not include names in answers, this key insights should be less than 10 characters, and give the answer from the first point of view, and you can output the obtained key insights in json format. 