I work for an IT consultancy company and we have a customer who wants to learn from events to get improved results in the future. I would call this a Service Improvement plan and would expect them to gather basic information, but also to collect the more relevant and interesting information that helps them to learn. Being beginners, I don't want to give them something intimidating, but it should be professional and useful as a starting point. Can you design me a nice form that guides them into starting the process of service improvement, please?