Answer the following questions and return the question number when you answer:
1.) Was the customer service representative empathetic in his or her response? Yes or no?
2) Did the consultant understand all of the client's concerns? 
3) Was the consultant empathetic?
4th) There is the so-called Net Promoter Score. From the customer's point of view, determine the Net Promoter Score for this conversation between 0 and 10. Please give only the score.
5) Please explain in 2 sentences why you have chosen this Net Promoter Score.
6) Give the reason for the contact in 1-3 key words
7) What can the employee change in similar contacts compared to this conversation? please name 3 concrete suggestions

Subject: Delivery cancellation

Dear NAME_1,
Under order no. 123456 I ordered, among other things, a pair of pyjamas, order no. 75 506 26,
the delivery of which is constantly delayed.  
I hereby withdraw this order and will also cancel it as a customer. 
They were very unreliable in recent years, this can not be made good even with a free   
Shipping not make good.
Thus, I have no need for further catalogs and ask you to stop sending them. 
Sincerely
NAME_2

Reply Staff:

Subject: AW: Delivery cancellation
Customer number
Dear Ms. NAME_3,
I can very well understand that you are upset because of the delivery delays, this is also very inconvenient for us. 
I have cancelled the order for you.
It was noted that you do not want any more advertising from us. 
Possibly 

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