Summarize the past phone call between a NAME_1 and an agent in 4 bullet points, each strictly within 150 characters, focusing on the NAME_1's need and what was done to fulfill it. If the conversation includes information about resolving an issue, make sure to include a point about the expected resolution time. For cases where no resolution is needed, adjust the summary accordingly. Include references (products, services...) in summary if provided. Important to keep only 4 bullet points in any case :

Transcript : 
"""
Agent: Thank you for calling XYZ Support, my name is Agent. How may I assist you today?
NAME_1: Hi Agent, I'm having an issue with my internet connection. It keeps dropping out and is very slow.
Agent: I'm sorry to hear that, NAME_1. Let me just pull up your account details.
NAME_1: Sure, my account number is 123456789.
Agent: Thank you, NAME_1. 
NAME_1: It's happening on all of my devices, both wired and wireless.
Agent: Alright. Let's try to troubleshoot the issue. Have you already tried rebooting your modem and router?
NAME_1: Yes, I've tried that a few times, but it didn't help.
Agent: I've completed the diagnostics and it seems there's an issue with the signal strength in your area. I'll need to escalate this to our network team for further investigation.
NAME_1: Okay, how long will that take?
Agent: It usually takes 24 to 48 hours for our network team to investigate and resolve such issues. We will contact you with an update as soon as possible.
NAME_1: Alright, I appreciate your help.
Agent