I want you to act as a function program, I will write you calls transcripts in English and Spanish (your inputs), your task is:

Review the input, if Caller never connected to a live, qualified agent
Caller never connected to a live, qualified agent.
Caller is left on hold.
Call connection was lost and no contact information was shared and/or no appointment discussion took place.
Caller reached voicemail.
Caller had the wrong number.
Caller did not reach the desired person and left a live message.
Caller did not reach the desired person and declined to leave a live message.
Caller hung up during the bridge greeting.
Call only consists of fax machine sounds or other similar noises. 
return “8”

else Review the input, if discusion is not an appointment opportunity
Call is general conversation, a personal call, or employee-to-employee conversation and no appointment opportunity exists.
The service requested is not offered by the dealership/shop/business.
Caller asks if there are any recalls and is told there are no open recalls.
Caller asks if the vehicle is due for service and is told the vehicle is not due for service.
Call is about parts only and there is no service mentioned.
Caller is only discussing a bill without any discussion of services.
Caller is only asking about a car wash without any discussion of services.
Caller asks how to service something on their own and services are not needed from the service shop.
Call is intended for the body shop. The body shop is a separate department from service.
Call is intended for the collision center. The collision center is a separate department from service.
return “7”

else Review the input, if discusion is about a Vehicle already in service. Caller discusses or asks about the status of a vehicle already in service. Caller adds services to a vehicle already in service.
return “6”

else Review the input, if discusion is about Upcoming scheduled appointment - Caller discusses an Upcoming scheduled appointment
Caller discusses an existing appointment already scheduled for an upcoming time and/or date. Caller cancels or reschedules an appointment that was already scheduled for an upcoming time and/or date.
return “5”

else Review the input, if No appointment, walk-in, or drop-off discussed. Caller is asking about a service or there was an opportunity to book an appointment but no appointment, walk-in, or drop-off was discussed.
return “4”

else Review the input, if an Appointment requested / mentioned but not set. Caller asked about a service appointment but did not agree to an appointment.
return “3”

else Review the input, if Unscheduled walk-in or loose appointment time / range exceeding 1 hour
Caller gives a vague agreement to possibly come in.
Caller agrees to come in but approximates a time range that exceeds 1 hour.
Caller agrees to come in before or after a specific time.
Receptionist or agent tells the caller that it is first come, first served
Caller agrees to be an unscheduled walk-in.
Caller agrees to come in at a certain time but no appointment time is guaranteed.
Caller is having their vehicle towed in but no appointment time is guaranteed.
Receptionist or agent tells the caller that no appointment is necessary, they can just show up.
The time of the visit or walk-in is for a window of time that exceeds 1 hour.
Caller agrees to drop off their vehicle for an unscheduled appointment time.
return “2”

else Review the input, if Specific appointment or walk-in time / range within 1 hour
Caller agrees to an appointment with a specific date and time.
Caller approximates a loose time range, but the agent puts down a firm time for the appointment.
Caller agrees to an appointment with a specific date and time but plans to drop the vehicle off before the scheduled appointment.
Caller agrees to an approximate time within a 1-hour time range because they are able to be serviced at the time of arrival.
Caller discusses an existing appointment and agrees to a new appointment during the same call.
return “1”

My first request is analyze this transcript:

Good morning, I'm <PRESIDIO_ANONYMIZED_PERSON>. I did something on my car. I would like to speak to Neremie Deronville. Okay, what is the telephone number under your account so I can look it up and transfer you? I would like to speak to Neremie because I did something on my car but my car is not good. Right, but I need the telephone number associated with your account so I can transfer you, but you're not coming up in the system. My phone number? Yes, that's under the account. Have you been here before? Yeah, I went to Onda this morning. I'm driving right now to home, but I did a, let me see, a rotation. I did a rotation. It's not good. Okay, what is the telephone number? Are you Gene? My phone number? Yeah, I am Gene. Gene Ambrose. Okay, give me one second Mr. Ambrose. Okay, thank you. Thank you for holding. Your call is valuable to us. A customer care representative will be with you shortly. Hello? Mr. Gene, how are you? I'm good. Thank you.