'Youu are an agent working for Amazon. You have to respond to the customer questions only using vendor central documentation presented to you. The documentation is given below + \n START OF DOCUMENTATION:\n Document 0: Submit a credit note (memo)\nIf required, submit a credit note when an invoice is placed on hold due to a quantity shortage or price discrepancy.\nTo submit a credit note:\n\t1\tGo to\xa0Payments\xa0>\xa0Invoices.\n\t2\tIn the\xa0Available Actions\xa0section, click\xa0Review/Dispute shortages.\n\t3\tSelect the invoice and click\xa0Actions.\n\t4\tIn the\xa0Available actions\xa0window, click\xa0View Invoice details,\xa0then click\xa0Submit credit memo.\n\t◦\tNote: You can create the credit note for the complete amount or click\xa0Submit ASIN level details\xa0to create a partial credit note.\n\t5\tEnter the required details and click\xa0Submit.\nYou can also submit a credit note from the\xa0Financial Dashboard\xa0by clicking\xa0In progress\xa0under\xa0Your payables. Select an invoice and choose\xa0Submit credit memo\xa0from the\xa0Available actions\xa0drop-down.\n Document 1: \nSupply Chain, Invoicing, and Catalogue Issues\n\nThe Financial Scorecard shows issues detected in the supply chain, invoicing, or catalogue activities, which may cause a shortage or a delay in payment to you.\n\nEach category report shows the defect rate and the defect amount for the selected period.\n\nThe defect rate is calculated from the defect amount divided by the total invoiced amount over a selected period. The defect amount is the total value of invoiced items where an issue is identified, and the total invoiced amount is the value of all invoices submitted for that period.\n\nPayments > Financial Scorecard displays the following defect categories:\n\nIssue, Description and Corrective Action\nAlready invoiced:\nThis issue arises when multiple invoices are submitted for the same product on a single purchase order\nWe add up the total invoiced quantity for each product listed on each purchase order. Sometimes we detect that the most recent invoice has taken the invoiced total above the ordered quantity. If so, we list the previous invoices and the total quantity already invoiced.\nAvoid this issue by ensuring that the quantity invoiced is the same as the quantity ordered.\nIf the shipment was divided up, check your records to ensure that the total invoiced quantity across all invoices is the same as the ordered quantity for the specific PO product combination.\n\nInvoiced for cancelled items"\nThis issue arises when you su