Please rewrite this

We read the message in schoolsoft that NAME_1 did not pass the exam for the Swedish discipline. The way we understand your recommendations is that she needs more practice with singular, plural, definite and indefinite nouns.
After our last development discussion we had the impression that NAME_1 is doing fine and that her Swedish is not a problem. The result was received as a shock as we did not expected it to be like this. We spoke with NAME_1 and she said that she might have miss understood what the requirements were. Can we get her paper or see what was wrong so we can understand what happened and we need to try to help her with?