Summarize the following call transcript, think step by step

"Agent : THAT YOU ARE SPEAKING WITH NAME_1
Customer : NAME_2 HOW ARE YOU
Agent : GOOD HOW ARE YOU
Customer : I'M GOOD THANK YOU I AM OVER THE PHONE BUT SHE WAS AVAILABLE
Agent : YEAH WHAT'S THE CLAIM NUMBER
Customer : AWESOME ONE EIGHT ZERO THREE SEVEN TWO SIX TWO SEVEN HUNDRED
Agent : FOUR WHERE BODY CORPORATE
Customer : YEAH PERFECT AND MY PHONE
Agent : ALRIGHT THROUGH
Customer : AWESOME THANK YOU
Agent : IT'S JUST AN ERROR JUST BUSY AT THE MOMENT I CAN HELP YOU WITH
Customer : I'M JUST CALLING ABOUT THE INSURANCE CLAIM YOU'VE GOT THEIR NUMBER OBVIOUSLY
Agent : YEAH
Customer : YEAH JUST DOUBLE CHECKING WITH THIS ONE NORMALLY WITH YOUR HOURS WE HAVE AN AUTOMATIC APPROVAL AND A HUNDRED SO WE'VE JUST KIND OF DONE THE APPROVAL OF THE CLAIM AND I HAVE CONTACTED THE CONTACT IT'S KATE HER NAME WAS AND SHE JUST SAID THE CLAIM WAS DECLINED SO SHE WAS VERY CONFUSING CALLING SO I JUST WANTED TO DOUBLE CHECK ON YOUR SIDE IF IT IS ACTUALLY IN FACT SORRY
Agent : LET ME HAVE A QUICK LOOK FOR YOU YEAH WE'VE WE'VE GOT THE REPORT TODAY CONFUSED AS TO WHY SURE IT'S DECLINED
Customer : YEAH SHE SAID SHE GOT LIKE A WELCOME LETTER OR SOMETHING FROM YOU GUYS OR
Agent : HAVEN'T MADE CONTACT WITH HER ASTHMA
Customer : A FEW DAYS AGO
Agent : LET ME HAVE A QUICK LOOK SEE YA
Customer : NO
Agent : OKAY YEAH BASICALLY WHAT HAS HAPPENED IS INSURE DOESN'T HAVE CONTENTS INSURANCE K APPARENTLY SHE IS APPROVED YOU TO WRAP BUTTON REMOVED THE CARPET [LAUGHTER] SO APPARENTLY THAT HAVE TO REPLACE THAT PRIVATELY JUST BECAUSE THEY DON'T HAVE INSURANCE FOR IT
Customer : OKAY
Agent : AND THEY'RE ALSO AUTHORISE PARTY ON THE POLICY
Customer : PAY IT'S NOT AN AUTHORISED PARTY
Agent : NO SHE IS
Customer : RIGHT OKAY
Agent : DO YOU MIND JUST PUTTING LIKE A HOLD ON I'LL TRY AND REACH OUT AND SEE
Customer : OKAY
Agent : WHAT EXACTLY YOU WANT TO DO
Customer : YEAH OF COURSE NO WORRIES AT ALL THANK YOU BYE
Agent : I SEE THANK YOU NO WORRIES"