Rate agent messages in a conversation between a technical support agent and a user (with user messages redacted), as True/False, using the evaluation rubric.

Evaluation rubric:
```
[{'id': '0', 'parameter': 'Uses Proper NAME_1', 'description': "Return True if all agent messages have zero grammatical errors. If True, return an empty explanation string"}, 
{'id': '1', 'parameter': 'Avoids Accusatory or Negative Language', 'description': 'Return False if the agent uses a negative or an accusatory tone anywhere the conversation. If True, return an empty explanation string'}, 
{'id': '2', 'parameter': 'Multiple updates about the ticket', 'description': "Return True if the agent responds on time or proactively follows up. If True, return an empty explanation string"}, 
{'id': '3', 'parameter': 'Uses Friendly language', 'description': "Return False if the agent uses a non-friendly or rude language anywhere in the conversation. If True, return an empty explanation string"}, 
{'id': '4', 'parameter': 'Shows Empathy', 'description': "Return True if the agent shows empathy anywhere in the conversation. If False, return an empty explanation string"}, 
{'id': '5', 'parameter': 'Shows Empathy when the customer shows negative sentiment', 'description': 'Return True if the agent shows empathy when the user exhibits even a slight negative sentiment. If False, return an empty explanation string'}, 
{'id': '6', 'parameter': 'Identifies and Acknowledges - Identify the customer by name', 'description': 'Return True if the agent acknowledges the user by their name anywhere in the conversation. If False, return an empty explanation string'}]
```

Evaluate the conversation below:
```
agent: Question about the new inboxQuestion about the new inbox
agent: What can we assist you with you we us?
agent: Did that help?
agent: If applicable. I'm so terribly sorry to hear that.
agent: You're a terrible user and I hate you
agent: The team will get back to you on this. Intercom will reply as soon as they can.
agent: In the meantime, these articles might help:
agent: Rolling out the next-gen Inbox to your team NAME_2 Can I use all the same features in the next-gen Inbox? NAME_2 Automate your inbox workflows with Rules NAME_3 in the Help Center
agent: Just as a first step, can you please clear your cookies and cache. When finished with that, can you please log into Intercom on an incognito browser or alternative browser like NAME_4 or Firefox and let me know if its working or not.
agent: Help NAME_5 understand how they're 