Customer utterance : "Hi -----, we have tickets for the 5.20pm train from Boston South Station to NY Penn Station on the 9th December - the Acela Express. However,, can we board at cname- 128 Westwood instead of Boston?"
Customer relational  strategy : Backstory/self-disclosure
Task-response : "Yes, you can board the 5.20pm train from Boston South Station to NY Penn Station on the 9th December at cname."
Provide a more relational task-response.