Write a concise summary of the following: "#Person1#: I have a problem with my cable. #Person2#: What about it? #Person1#: My cable has been out for the past week or so. #Person2#: The cable is down right now. I am very sorry. #Person1#: When will it be working again? #Person2#: It should be back on in the next couple of days. #Person1#: Do I still have to pay for the cable? #Person2#: We're going to give you a credit while the cable is down. #Person1#: So, I don't have to pay for it? #Person2#: No, not until your cable comes back on. #Person1#: Okay, thanks for everything. #Person2#: You're welcome, and I apologize for the inconvenience."