What are the followup items based on the following text:  You have reached the Essence of Oregon. This is NAME_1. I'll be assisting you with your inquiries today. Please be informed that this call is being recorded and monitored for quality assurance purposes. How may I help you? Well, I got this Essence of Oregon oil for shipping handling and handling costs of $5.99, a sample of it. And if I want to cancel the order, I had to do it within 15 days. And so that is what I wanted to do. I didn't want to get, you know, like a monthly for, what is it, $83 a month. Okay. I can't afford that. Okay. I'm more than happy for me. I'm happy to assist you. For me to be able to pull up your subscription here, could you kind of provide me your first and your last name? NAME_2, C-A-R-O-L-Y-NAME_3, NAME_4, L-A-K-E. O-L-Y-NAME_3. And then NAME_4. Yes. L-A-K-E. Yes. Okay. Let's just go ahead to pull up your subscription here or your account. And could you kind of verify your email address, please? It's NAME_5 at Hotmail.com. How about your shipping address? 310 Warren Avenue, Number 2, Gillette, Wyoming, 82716. And is your shipping address same as your billing address? Correct. How about your phone number? ************. Okay. Thank you very much for that information, Ms. NAME_4. If you don't want me asking, may I know the reason why you want to cancel the subscription? Well, I just thought I was just getting a sample order of it. You know, I was curious as to how it worked and everything. Yes. I mean, have you already used it? Not all of it, b