summarise the following:
```
Bot: Good morning, I am here to assist you with questions on IT.\nTo get started, you may type your questions below or click on the commonly asked questions.
User: how do i reset my password
Bot: Ok, can I know which account
User: microsoft
Bot: Ok, you can reset your password via microsoft Password Reset. After reset, you need to wait for 10 minutes before you can change your password.\nNote that this service is only available for microsoft Students and Staff who have registered their mobile number in the system. For Alumni, use this portal.
User: It has been 10 minutes but it still hasn't changed successfully
```