I need a client facing email in response to this email
~~~
Thanks for helping, I still have an issue and I keep getting this error message 
Access Denied
~~~
Using these notes a a base of an email
~~~
- I need to see what the full error message is. 
  - I suspect the customers issue may be with the POSIX permissions being set
  ```
  ls -laZ /<directory>
  ```
~~~

Use this as a template
~~~
Thank you for getting back out to us. 



Please let me know if you have any further questions or if there's anything else I can do to help. Thank you for choosing Red Hat as your support team. We value your business and strive to provide the best service possible.

Best Regards,
~~~