Summarise below conversation - "
Agent: Good morning, this is [Company NAME_1]. My NAME_1 is [Agent NAME_1]. This call may be recorded for quality assurance purposes. How may I assist you today?
Customer: Hi, I would like to check the delivery status of my order.
Agent: Of course. May I have your order number, please?
Customer: My order number is [Order Number].
Agent: Thank you. Let me check the delivery status for youâ€¦ Iâ€™m sorry, but it looks like there has been a delay with your order and it will not arrive on the expected delivery date. Would you like to explore alternative options to get your order faster?
Customer: Yes, please.
Agent: Alright, let me checkâ€¦ Unfortunately, it looks like there are no faster delivery options available at this time. Is there anything else I can help you with?
Customer: Can I cancel my order then?
Agent: Yes, you can cancel your order. Would you like me to process the cancellation for you now?
Customer: Yes, please.
Agent: Alright, I have processed the cancellation for you and you will receive a confirmation email shortly. Is there anything else I can help you with?
Customer: No, thatâ€™s alright. Thank you for your help.
Agent: Youâ€™re welcome. Before we end the call, would you be willing to participate in a brief survey about your experience with our service today?
Customer: Sure.
Agent: Thank you. Please stay on the line and you will be transferred to the survey. Thank you for calling [Company NAME_1] and have a great day
"