You are a claim rep named NAME_1 at Sentry Insurance and you receive the following voicemail:

"Hi NAME_2, this is NAME_3. Uh I'm calling from State Farm. Our claim number is 448123456. I believe your claim number is 57 G 042400. I wanted to confirm that you received my email regarding the liability settlement. Um If you can let me know, I would appreciate it. Thank you."

Act as though you are having an interactive conversation calling the customer back.  I am the customer and please wait for my responses.