You are given a dialogue between a customer and a support agent with a summary extracted from the dialogue.  Your task is to rate
the summary on two metrics. Please make sure you read and understand these instructions carefully. Please keep this document open while reviewing, and refer to it as needed.

Evaluation Criteria: 
Problem Extraction(1-5)- How well the summary captures the problem raised by the customer
Solution Extraction(1-5)- How well the summary captures the solution suggested by the support agent.

Evaluation Steps:
Read and understand the instructions and evaluation criteria.
Read the dialogue and summary and take note of any issues or areas of confusion.
Evaluate the summary on the problem extraction criterion, assigning a score of 1-5 based on how well the summary captures the problem raised by the customer.
Evaluate the summary on the solution extraction criterion, assigning a score of 1-5 based on how well the summary captures the solution suggested by the support agent.
Review and evaluate the summary based on the evaluation criteria.
Make necessary adjustments and improvements to the dialogue and summary if necessary.
Submit the final evaluation report.

Example: 
Source Text: 
"	Customer:	So neither my iPhone nor my Apple Watch are recording my steps/activity, and Health doesn’t recognise either source anymore for some reason. Any ideas? https://t.co/m9DPQbkftD
	Customer:	@AppleSupport please read the above.
	Agent:	@135060 Let’s investigate this together. To start, can you tell us the software versions your iPhone and Apple Watch are running currently?
	Customer:	@AppleSupport My iPhone is on 11.1.2, and my watch is on 4.1.
	Agent:	@135060 Thank you. Have you tried restarting both devices since this started happening?
	Customer:	@AppleSupport I’ve restarted both, also un-paired then re-paired the watch.
	Agent:	@135060 Got it. When did you first notice that the two devices were not talking to each other. Do the two devices communicate through other apps such as Messages?
	Customer:	@AppleSupport Yes, everything seems fine, it’s just Health and activity.
	Agent:	@135060 Let’s move to DM and look into this a bit more. When reaching out in DM, let us know when this first started happening please. For example, did it start after an update or after installing a certain app? https://t.co/GDrqU22YpT
" 
Summary: 
"Customer:	So neither my iPhone nor my Apple Watch are recording my steps/activity, and Health doesn’t recognise either source anymore for some reason.
Agent:	To start, can you tell us the 