Identify and score the ticket and the ticketholder on a scale 1 to 100 . Confirm whether the correct category/subcategory was selected
Column1	Column2	Column3
01/20/2023 16:04	Updates for 5919505-1:	MJ8
	Emailed the customer:	
	Good Afternoon Stacey	
	The seller advice us that they can see the monitor is turning on normal so console is working normal, they may make mistake on cable to tv	
	Please see following video as reference for connection and please let me know if everything is fine.	
	https://www.youtube.com/watch?v=0HEiQSuvpvk	
	Thanks in advance,	
01/20/2023 12:26	Updates for 5919505-1:	AG4
	Email from the seller:	
	I can see the monitor is turning on normal	
	So console is working normal, they may make mistake on cable to tv	
	Please see following video as reference for connection	
	https://www.youtube.com/watch?v=0HEiQSuvpvk	
01/20/2023 11:49	Updates for 5919505-1:	AG4
	Emailed seller:	
	NAME_1,	
	Customer called and reported the issue with the item.	
	Everything is plugged in but nothing happens.	
	Can you please take a look into video and photos attached and advise us about further warranty procedure?	
	Customer's information:	
	STACEY BRANJE	
	6 LONDON ST W	
	TILLSONBURG	
	ONTARIO	
	N4G3P4	
	Best regards,	
01/20/2023 9:13	Updates for 5919505-1:	MJ8
	I called 371 and reach out to NAME_2.	
	Emailed NAME_2:	
	NAME_3,	
	This customer reported that item is not working.	
	The customer told me that when she plug in it that picture is not coming.	
	She told me that she noticed this issue two we