improve this, it is written for a public press release: AskGLTC is a bilingual AI customer service assistant designed in-house to streamline a rider’s access to information and answer a variety of questions. Its top 5 features include: speech-to-text, answering questions on fare prices, providing ID application forms, providing bus route information for popular Lynchburg destinations (ex. “how do I get to target?”) and finally a ‘Stops’ button which provides bus arrival estimates for the 3 nearest inbound bus stops to a rider’s location. AskGLTC’s AI capabilities are reserved to understanding typos and phrasing to best understand a user. Answers are not invented by the chatbot and instead pre-scripted by GLTC staff to ensure the chatbot’s accuracy in answering a question. 