Passage: FTLife Insurance Company Limited, Claims Department \n03.05.2018 1 / 10 For Internal Reference Only   \nCLAIMS MANUAL \n \n \n \n \n1. Introduction ............................................................................................................................. .......................2  \n2. Claims Requirement ............................................................................................................................. .........2  \n2.1 Accident Claims............................................................................................................................. .......2  \n2.2 Hospital Claim ............................................................................................................................. .........3  \n2.3 Waiver of Premium Claim ....................................................................................................................4  \n2.4 Critical Illness Claim ............................................................................................................................. 5 \n2.5 Death Claim............................................................................................... ................... ............ ...........6 -7 \n2.6 Special Benefits..................................................................................................... ...............................8  \n3. Completing Claim Form Part 2 (CFII) ............................................................................. ...............................8  \n3.1 Require Document for Applying Claim Form Part 2 at HA Hospital...................... ...............................8  \n3.2 Require Document for Applying Claim Form Part 2 at Private Hospital ............... ...............................8  \n4. Waiving Claim Form Part 2 Requirement ..................................................................................................... .9 \n4.1 Accident Claim ...................................................................................................... ...............................9  \n4.2 Hospital Claim ....................................................................................................... ...............................9  \n5. Applying Death Certificate in Hong Kong ....................................................................... ...............................9  \n6. Applying Letters of Administration or Probate in Ho ng Kong ......................................... ......................