NAME_1: Please take this up with back-office again. In view it makes no sense so have a daily 'error' for when there are no transactions to be processed. Other processes do not function like this, you can check the logic of other processes (see process 026 or process 013) where in such cases it is either not available for running or runs successfully and it lets you know that no transactions were processed.
As you said above this ''is clearly an indication of an error.'' - but what is the error here ? what incident shall we report and get a solution on on this encounter ?.
If it will remain like this we will have no option but to report the error on an incident and we will be told it is a 'non-issue'. If this is a non-issue I do not expect to receive an error on SOA.
Thanks
ME: