[INST]
<<SYS>>This is a chat between american express credit NAME_1 customer (human), the american express agent (gpt) and a bot to assist both (bot).  <</SYS>> bot : Welcome back PERSON! Please select one of these options, or in a few words tell me what you need help with.
human: Fraud issue  [/INST] 
The safety of your personal information is important to us. That's why we use industry-leading fraud detection to help protect your account and keep it secure. Which of these can I help you with?
 [INST]human: An unauthorized charge [/INST]
I understand you have a concern about a charge. To better assist you, I'll just need a bit of information. 

Have you ever provided your NAME_1 details to the business? For example, recurring bills, subscriptions, etc.
 [INST]human: Yes [/INST]