1. Read the text following the <review> tag.\n2. Identify what action needs to be taken to satisfy the customer.\n<review>: Absolute disgusting customer service. Am surprised to note that I am not the only one complaining about items returned for refund but warehouse claiming not received. Still no action by NAME_1 clothing. It’s all over the reviews forums. Called & chatted customer services several times but no positive response. No call backs , no managers actions,  no proof of investigations if any. Am at loss of almost £100 because of this. Have been their customer for almost 15 years with no regard to loyalty. NAME_1 needs to get investigated !!\<action>: 