27113053
A Multimedia Office Filing System
7785175
Dynamic forms: an enhanced interaction abstraction based on forms
Dynamic Forms supports developers in creating a single, dynamic, scrollable form using a form description language. The virtual form is structured into sections and subsections so that effective organization and navigation of the information are possible. The object-oriented, textual, and interpretive nature of the language allow developers to incorporate user suggestions concerning changes to a dynamic form quickly and with minimal tools. Dynamic Forms is based on an understanding of the environment in which data-entry tasks are carried out, the manner in which users perform their tasks, and how the users utilize human and computer resources in solving these tasks.
40848730
User's command line reference behaviour: Locality versus recency
12171458
Making web sites be places for social interaction
Technology can play an important role in enabling people to interact with each other. The Web is one such technology with the affordances for sharing information and for connecting people to people. In this paper, we describe the design of two social interaction Web sites for two different social groups. We review several related efforts to provide principles for creating social interaction environments and describe the specific principles that guided our design. To examine the effectiveness of the two sites, we analyze the usage data. Finally, we discuss approaches for encouraging participation and lessons learned.
5106605
Prototyping considered dangerous
In this paper, we argue that prototypes can hinder, rather than aid effective communication. The dangers are: (1) prototypes may contain hidden assumptions which might surface too late; (2) obtaining feedback in the context of use is prohibitively expensive and rarely done; and (3) partly as a consequence of these problems, prototypes cause a focus on displays and other surface features of computers, not on the more difficult problem of how people function in their environments to solve problems. We propose design intent which specifies how a system will fit in and interact with the environment in which it is placed and expectation agents which monitor the system in use and detect uses counter to the intent as ways to alleviate these dangers.
2129731
Sensing activity in video images
Video-based awareness tools increase familiarity among remote group members and provide pre-communication information, Low-cost iconic indicators provide less but more succinct information than video images while preserving privacy. Observations of and feedback from users of our video awareness tool suggest that an activity sensing feature along with a variety of privacy options combines advantages of both the video images and iconic indicator approaches. We introduced the activity sensing feature in response to user requests. It derives activity information from video images and provides options to control privacy and improves the usability of video-based awareness tools.
2743223
Seamless Integration of Interactive Forms into the Web
The phenomenal interest and growth of the World Wide Web as an application server has pushed the Web model to its limits. Specifically, the Web offers limited interactivity and versatility as a platform for networked applications. One major challenge for the HCI community is to determine how to improve the human-computer interface for Web-based applications. This paper focuses on a significant Web deficiency - supporting truly interactive and dynamic form-based input. We propose a well-worked form interaction abstraction that alleviates this Web deficiency. We describe how the abstraction is seamlessly integrated into the Web framework by leveraging on the virtues of the Web and fitting within the interaction and usage model of the Web. © 1997 Published by Elsevier Science B.V.
7521097
Using a case study to test the role of three key social enablers in ERP implementation
The literature indicates that three key social enablers--strong and committed leadership, open and honest communication, and a balanced and empowered implementation team are necessary conditions/precursors for successful enterprise resource planning (ERP) implementation. In a longitudinal positivist case study, we find that, while all three enablers may contribute to ERP implementation success, only strong and committed leadership can be empirically established as a necessary condition. This presents a challenge to future ERP researchers for resolving apparent contradictions between the existing literature and the results of our analysis. One possible direction for future research would be to undertake an interpretive re-examination of the rationalisitic assumptions that underlie much of the existing literature on ERP systems implementation.
15346826
Open implementation analysis and design
This paper describes a methodology for designing Open Implementations -software modules that can adapt or change their internals to accommodate the needs of different clients. Analysis techniques are used for capturing domain knowledge, user requirements, and domain properties that influence the module’s eventual implementation. Design techniques are used for determining and refining the interfaces by which clients control the modules implementation strategies. The methodology has evolved over the past two years in several pilot projects.
18476883
Electronic Mail as a Medium for Rich Communication: An Empirical Investigation Using Hermeneutic Interpretation
This study provides an account of how richness occurs in communication that uses electronic mail. In examining actual e-mail exchanged among managers in a corporation, the study interprets the managerial use of the communication medium of electronic mail as the users themselves understand and experience it. Employing the research approach of interpretivism in general and hermeneutics in particular, the study finds that richness or leanness is not an inherent property of the electronic-mail medium, but an emergent property of the interaction of the electronic-mail medium with its organizational context, where the interaction is described in terms of distanciation, autonomization, social construction, appropriation, and enactment.Conclusions and recommendations are that managers who receive e-mail are not passive recipients of data, but active producers of meaning; that the best or just an appropriate communication medium is not determined through an individual manager's exercise of rational decision making, but emerges as best or appropriate over time, over the course of the medium's interactions with many users; that systems professionals need to treat the managerial user of an e-mail system not merely as a client of information services, but also as a processor or co-processor to be integrated into the system design; and that information systems researchers need to dedicate attention to the actual processes by which the users of communication medium come to understand themselves, their own use of the medium, and their organizational context.
41220365
Presumed Versus Actual Organizational Culture: Managerial Implications for Implementation of Information Systems
This paper builds on Markus and Rohey's four-level framework of analyzing resistance to implementation of information systems. The four levels of analysis pertain to the user, the organizational structure, the political power and the environment. We suggest adding a complementary fifth level pertaining to the organizational culture. The paper proceeds from a definition of culture to an explanation of its dimensions, in line with the management and control approach to culture. A case study of an attempt to implement an information system is presented and the five levels of analysis are used to explain the implementation failure