11364385
An organizational memory for facilitating knowledge: an application to e-business architecture
Abstract Our economy is increasingly dependent on knowledge. Organizational memory (OM) contains knowledge that companies need to manage. This paper proposes a knowledge facilitating organizational memory (KFOM) to decipher a harmony mechanism of OM from the Oriental Yin and Yang perspective. KFOM clarifies an architecture to catapult the OM to organizational effectiveness. This architecture is made up of two layers: storage layer and facilitation layer. Storage layer represents task and domain knowledge. Facilitation layer identifies the harmony mechanism for utilizing knowledge. This harmony mechanism leverages the knowledge chain with agent, collaborator, transactor, object and registry facilitators. In order to demonstrate its practical usefulness, we explore how KFOM can sharpen an international e-business technical standard. Furthermore, an extension to a real-life B2B collaboration project for Korean steel and automotive companies confirms that KFOM can lead to business practices which most knowledge-oriented companies can adopt.
13929475
Effects of Web retail service quality and product categories on consumer behavior: a research model and empirical exploration
This paper explores how Web retail service quality at the point of purchase influences consumers' perceptions of value and willingness to buy. In particular, this study highlights how Web retail service quality has different effects on perceived product quality, value, and willingness to buy according to product categories. We provide a research model on the basis of service quality, product categories on the Web, and marketing theories for consumers' purchase behavior. Consumer perceptions of Web retail service quality are collected from a sample of shoppers who actively search for products over the Internet. The results imply that functional Web retail service quality has a direct effect on willingness to buy and technical Web retail service quality influences consumer perceptions of product quality and value. Furthermore, product categories moderate the relationships among Web retail service quality, perceived product quality, perceived value, and willingness to buy. Implications for Internet marketing and future research directions are discussed.
206110402
Knowledge management strategy and its link to knowledge creation process
Abstract Knowledge has become to be considered as valuable strategic assets that can provide proprietary competitive advantages. It is more important for companies to distinguish themselves through knowledge management strategies. Without a constant creation of knowledge, a business is condemned to poor performance. However, it is still unclear how these strategies affect knowledge creation. Knowledge management strategies can be categorized as being either human or system oriented. This paper proposes a model to illustrate the link between the strategies and its creating process. The model is derived on the basis of samples from 58 Korean firms. The model depicts how companies should align the strategies with four knowledge creation modes such as socialization, externalization, combination, and internalization. It is found that human strategy is more likely to be effective for socialization while system strategy is more likely to be effective for combination. Furthermore, the survey result suggests that managers should adjust knowledge management strategies in view of the characteristics of their departments.
32334665
An Empirical Study of Standards Development for E-Businesses: A Social Network Perspective
Research on the nature of e-business standards and the organizational context in which they are developed has received little attention in the literature of IT standards and standardization. This study investigates communication patterns in online standards groups to provide insights into the nature of group dynamics among standards decision makers and its relation to the standards context. Email data is used from the ebXML standards initiative. Findings suggest that standards groups operating on the Internet appear to form a cohesive structure, despite the fact that they tend to consist of large group of participants coming from various backgrounds and industries, while their communication patterns are influenced by standards orientation. Policy implications for managers in online standards groups are presented.
6302139
Speeding up keyword search for search engines
In the current information age, the dominant method for information search is by providing few keywords to a search engine. Keyword search is currently one of the most important operations in search engines and numerous other applications. In this paper we propose a new text indexing technique for improving the performance of keyword search. Our proposed technique not only speeds up searching operations but also the operations for inserting and for deleting keywords, which are particularly important for the ever increasing and dynamic changing databases such as that for search engines. We propose to partition all
14865238
Adopting ontology to facilitate knowledge sharing
Ontology-enabled knowledge management experiences derived from a domain ontology development project at Intel Corporation are described and assessed.
30747196
Addressing a standards creation process: a focus on ebXML
Current trends in e-business are creating opportunities for automation of business processes across business boundaries. However, lack of standards has caused difficulties for industry players in exploiting resources and coordinating activities in the context of e-business. ebXML--an emerging e-business standard framework to unite competing factions under a banner of international trade--has been developed within an industry consortium using an open, collaborative process with no barriers to entry, whose approach is very different from traditional approach to create standards. Drawing on socio-technological perspective, this paper attempts to gain deeper understanding of such phenomenon by using a case study methodology. This paper uses data drawn mostly from email discussions and minutes of teleconference and face-to-face meeting. Our exploration of the ebXML standardization process generates specific propositions. In summary, our analysis found that the 'openness' of standardization process helps to create a more comprehensive standard than proprietary standards--effectively leading to convergence of technologies, and that the unfolding dynamics of standardization process varies depending on the characteristics of standards to be developed. We also discuss user participation as an important factor that influences the dynamics of standardization process in such an open, collaborative standardization process. Surprisingly, user participation seems to be more effective in creating technical infrastructure oriented standards rather than business process oriented standards.
6267168
A qualitative cross-national study of cultural influences on mobile data service design
As the use of mobile data services has spread across the globe, the effect of cultural differences on user requirements has become important issue. To date, however, little research has been conducted on the role cultural factors play in the design of mobile data services. This paper proposes a set of critical design attributes for mobile data services that takes cross-cultural differences into account. To determine these attributes, we devised a qualitative method and conducted in-depth long interviews in Korea, Japan, and Finland. We found 52 attributes considered important by mobile data service users, and 11 critical attributes that showed a clear correlation with characteristics of the user's culture. The paper concludes with a discussion of limitations and of implications for developers of mobile data services.