​Employees’ Feedback: Critical Success Factors in Managing Compliance Efficiency in an Organisation
There is clear a need to measure and analyse data that will guide an organization to manage compliance in the most effective manner. Despite its importance, a valid and reliable instrument, particularly one that manages employees’ feedback, is hardly available. One primary aim of this study was to examine the extent to which a 4-dimension self-reported compliance, as perceived by the employees, constituted an adequate measure in terms of its reliability, convergent validity and discriminant validity. Another aim of the study was to test the measurement equivalence of the tool for male and female employees. The sample consisted of 250 employees from several private companies in Malaysia. The data was analysed using a confirmatory factor analysis on the sample’ responses to 12 perception items. The study supported and extended the results of previous work on employees’ feedback and perceptions towards policy and procedure compliance. The study found evidence that the instrument measures a valid and reliable multidimensional construct, and it is gender-invariant using Confirmatory Factor Analysis (CFA). Thus, the instrument is a useful tool for business leaders to facilitate their efforts in ensuring that day-to-day operations meet their business objectives as well as the necessary regulatory requirements.