Communication Support System in Emergency Considering Dynamic Connection of Organization
It is frequently observed in emergent situation that important information does not reach to an right person or department in the organization because of the confusion after the emergency or in some case because of lack of knowledge on contact address. This phenomenon happens especially when different organizations are connected dynamically in emergency and it is very important to support communication in emergent situations. This paper deals with a communication support system considering dynamic organizational connection in emergency. The system is based on the communication model that considers human related factors such as “competence", “duty", “responsibility" and “knowledge" in organization. On the basis of the model, a communication support system to give contact address depending on the situation is designed and a prototype system with GUI is developed.