Seeking consonance in information systems
Abstract Information system projects are notorious for their failure rate. We propose that much failure is due to a difference in expectations prior to the start of a new system development. Much of the difference in expectations may be in the use of metrics not fully understood by every stakeholder in a new system. Current theory and management practice suggests a better focus on building an understanding of the critical evaluators to develop a common understanding of expectations will improve success rates. Such activity requires broader viewpoints of success and the input of more stakeholders well before any project tasks are conducted. Four studies are summarized that highlight the importance of reaching a priori mutual agreement on the metrics and targets.