intercultural communication in malaysia
4639293
THE IMPACT OF INTERCULTURAL COMMUNICATION COMPETENCE ON SERVICE QUALITY AND CUSTOMER
The article aims to better understand the impact of intercultural communication competence on personal interaction and customer satisfaction in grocery retail industry. The study explored three major constructs namely intercultural communication competence, personal interaction which is one of the important variables for service quality and customer satisfaction of major grocery retail outlets (e.g. supermarkets and hypermarkets) in Klang Valley area, Malaysia. The customer based approach methodology was adopted and the data was collected using structured questionnaire survey. The measurement of the constructs and their interrelationships were examined based on structural equation modelling approach. Based on the proposed framework, a number of propositions were developed to facilitate empirical research on intercultural communication competences of staff comprises of inter role congruence and interaction comfort as perceived by customers of the selected grocery retail outlets. This contributes to the development of a theory based path model, which links the intercultural competence to service quality and customer satisfaction. Although numerous researchers have studied the extensive topic of service quality and customer satisfaction, none of those studies explored the critical role of intercultural communication competence and integrated the construct in their service quality and customer satisfaction model. Since intercultural notions are becoming acknowledged as crucial to success particularly in multicultural society, an inclusive dimension of the key determinants of the factor should improve our understanding of this phenomenon and provide an impetus for future research.
Fauziah Sh
214796767
COMMUNICATION APPREHENSION AND INTERCULTURAL WILLINGNESS TO COMMUNICATE AMONG UNDERGRADUATES IN MALAYSIAN PUBLIC UNIVERSITIES
Pragash. M, Sultana. A, Khor. K. K, Charles Ramendran 1 Faculty of Arts and Social Science, Universiti Tunku Abdul Rahman (UTAR) Malaysia Email: pragashm@utar.edu.my 2 Faculty of Arts and Social Science, Universiti Tunku Abdul Rahman (UTAR) Malaysia Email: sultana@utar.edu.my 3 Faculty of Arts and Social Science, Universiti Tunku Abdul Rahman (UTAR) Malaysia Email: khor@utar.edu.my 4 Faculty of Business and Finance, Universiti Tunku Abdul Rahman (UTAR) Malaysia Email: charlesr@utar.edu.my
Muthu Rajan Pragash Afroza Sultana Kok Keat Khor Charles Ramendran
143610935
Communication in the Asia Pacific Region: An Introduction to a Special Issue of the Journal of Intercultural Communication Research
At the end of 2000, East Asia (South Korea, Malaysia, Thailand, and Indonesia) was facing a financial crisis that had affected business worldwide. Prior to the crisis, these countries were the cent.
Hassan Abu Bakar
211780906
A case study of the management system and intercultural communication patterns in a Japanese joint venture in Malaysia
Wendy Ann Smith
15428263
Intercultural encounters in off shoring: liaison roles of host country nationals in a danish MNC in Malaysia
This paper broadens the conceptualization of MNC knowledge management to include the importance of active involvement in a liaison role by host country nationals (HCNs) particularly those working directly to with expatriates. Based on our field research and work experience in international settings as well as current research literature, we identify and consider several beneficial components of this liaison role in local knowledge management, including cultural interpreter, communication facilitator, information resource broker, talent developer, and change partner. In addition we try to look into some of these roles in a specific contextual situation, Malaysia.
ICIC '10
Charles M Vance Torben Andersen Vlad Vaiman
152976974
From Friction to Friendship: Alleviating Intercultural Communication Problems Resulting from Japanese Foreign Direct Investment in the United States, Scotland, and ASEAN with Emphasis on Malaysia
Xiong Gu Wen Zhi
211482767
A COMMUNITY OF REVERTS IN PERKIM, MALAYSIA: OF SOCIO RELIGIOUS ADAPTATION
The complexity between one's religious and ethnic identity in Malaysia needs to be mitigated through education. Even after over six decades of declaring independence, racial and religious prejudice in Malaysia is still rampant. The purpose of this research was therefore to shed light on intercultural communication that occurs amongst a community of Muslim reverts in PERKIM Bahagian Wilayah Persekutuan, who previously came from various different languages, cultural and religious backgrounds. An ethnographic qualitative approach was used in order to address the objective of the paper by employing observations, interviews and document analyses. The study focuses on the Islamic faith as the one true religion and its new adherents on how they cope with life after conversion. The findings revealed a complicated relationship between religious and racial identity in a country which prides itself in religious and racial diversity. The paper concluded by proposing the notion of unity in diversity as the foundation of unification and harmony amongst Malaysians; which is achievable through mutual religious understanding; which essentially can be taught and learned.
Nazurah Binti Ishak Parilah bt Mohd Shah
149387516
MINDFULNESS CONCEPT AS SOLUTION TO DECREASE INTERCULTURAL COMMUNICATION'S OBSTACLES (CASE STUDY OF SOCIAL INTERACTION AMONG INDONESIAN AND MALAYSIAN PEOPLE)
This paper gives a short overview of the main concepts and theories in intercultural communication, focuses in intercultural inhibitors like ethnocentrism, stereotype, prejudice, and mindfulness. This paper has a significant relevancy in Indonesian and Malaysian intercultural communication context, noted has many similarities. The intercultural misunderstanding could be decreased if we know at least some facts about others languages and behavior, know the intercultural communication principles, and apply it in communicating with other people as well. This paper is trying to explain both a mindfulness concept and mindlessness in communication context between Indonesian and Malaysian people. It uses a cultural psychology instrumental concept, in order to decrease possible conflicts in intercultural communication interaction. The finding fact from some Indonesian informant students who study in Malaysia, almost all of them said that they have quite big obstacles, mainly in language use. They had no idea about how Malaysian language and Indonesian are very similar, both in writing and pronunciation, yet have pretty different meaning. They known that they (Indonesian student) first adapted with the Malaysian language and tried to mindfull so as could be avoided from the conflict, and could interact without obstacle. Because they visitors they ought to adjusted. Thus, it's provides a brief introduction into the field of empirical research into culture based value and variations, and also a short outline of the major works in this area. Keywords: intercultural inhibitors, ethnocentrism, stereotype, prejudice, mindfulness
Nawiroh Vera
150667209
THE ROLES OF INDONESIAN EXCHANGE STUDENTS IN REPRESENTING THE IMAGE OF INDONESIAN PEOPLE DURING THE EXCHANGE PROGRAM 2016/2017 AT UNIVERSITI SAINS MALAYSIA
Culture becomes part of communication, and on its turn communication also determine, guard, develop, or bequething the culture. The communication happened between people with different cultural background or we call intercultural communication, could be one of the way to learn new culture and so introduce our culture to our communication partner. Behavior as well as communication, also one of the most noticed by someone or a gorup of people from different cultural background in viewing our culture. Through the communication style and behavior, we depict the image of our people in front of someone or a group of people from other countries. Not exception for the Indonesian students who were experiencing students exchange program at University Sains Malaysia. This study is intended to describe how is the roles of Indonesian students in representing the image of Indonesian people that using intercultural communication theory, and by using in depth interview with some of International students from different countries to collect information about the image of Indonesian people through the way of Indonesian students communicate and behave. The result of this research indicate that Indonesian exchange students have a big impact in representing Indonesian people by create new image of Indonesian people to the International student, especially for them who had never been to Indonesia and never met Indonesian people before. Keyword: Intercultural Communication, role, image,exchange program
Tika Purwanti
210642699
KOMUNIKASI ANTARBUDAYA MAHASISWA MALAYSIA DAN INDONESIA FAKULTAS DAKWAH DAN KOMUNIKASI UNIVERSITAS ISLAM NEGERI (UIN) SUMATERA UTARA
Abstract: The purpose of this study is to examine intercultural communication between Malaysian and Indonesian students at Faculty of Da'wah and Communication of State Islamic University (UIN) " In particular, this study aims to find out the interaction between Malaysian and Indonesian students, the respective perceptions between Malaysian and Indonesian students. As well as to know the supporting and inhibiting factors in realizing harmonious relations between Malaysian and Indonesian students at the Faculty of Da'wah and Communications of State Islamic University (UIN) North Sumatra. This research methodology is qualitative research by searching, analyzing and making interpretation of data found through the results of documents, interviews and observations. that has been collected checked the validity through the validity of data in the form of trust. analysis techniques are to reduce, present, and make conclusions of research results. The result of this research is the intercultural communication between Malaysian and Indonesian students in the Faculty of Da'wah and Communications of State Islamic University (UIN) It is not effective from intercultural communication communication between Malaysian and Indonesian students in UIN SU Communication and Communication Faculty, interacting with the need only because they are difficult to adapt, and familiarize themselves with the new environment which they face. This intercultural communication intercultural interaction is rare between two individuals or groups between the two different cultures. The intercept between Malaysian and Indonesian students in da'wah and communication faculty of UIN SU is contradictory between the two, among others, concerning the attitude that exists in both cultures, as well as summarizing the things that exist between the students, which gives rise to prejudices between the two cultures. A person in which he judges and concludes a person's behavior so as to generate perceptions of their respective internal perceptions and external perceptions, with supporting factors, mutual respect, a sense of sportsmanship, as well as inhibiting factors, economics, food, cultural differences, open, lack of togetherness. Tujuan penelitian ini secara umum adalah untuk mengkaji komunikasi antarbudaya mahasiswa Malaysia dan Indonesia di Fakultas Dakwah dan Komunikasi Universitas Islam Negeri (UIN) Secara khusus penelitian ini bertujuan untuk mengetahui interaksi komunikasi antarbudaya mahasiswa Malaysia dan Indonesia, persepsi masing masing antara mahasiswa Malaysia dan Indonesia. Serta untuk mengetahui faktor pendukung dan penghambat dalam mewujudkan hubungan yang harmonis antara mahasiswa Malaysia dan Indonesia di Fakultas Dakwah dan Komunikasi Universitas Islam Negeri (UIN) Sumatera Utara. Metodologi penelitian ini merupakan penelitian kualitatif dengan mencari, menganalisis dan membuat interprestasi data yang ditemukan melalui hasil dokumen, wawancara dan pengamatan. Hasil dari penelitian ini adalah komunikasi antarbudaya mahasiswa Malaysia dan Indonesia di Fakultas Dakwah dan Komunikasi Universitas Islam Negeri (UIN) ternyata tidak efektif hal ini terapatdariInteraksi komunikasi antarbudaya mahasiswa Malaysia dan Indonesia di fakultas dakwah dan komunikasi UIN SU, berinteraksi dengan seperlunya saja, karena mereka sulit beradaptasi, dan membiasakan diri dengan lingkungan baru yang mereka hadapi. Interaksi komunikasi antarbudaya budaya ini jarang terjadi antara dua individu atau kelompok antara kedua budaya yang berbeda tersebut. Sehingga hubungan antarbudaya keduanya tidak harmonis dan komunikasi yang terjalin kurang efektif.Persepsi masing masing antara mahasiswa Malaysia dan Indonesia di fakultas dakwah dan komunikasi UIN SU adalah saling bertolak belakang antarkeduanya, diantaranya adalah menyangkut sikap yang ada dalam diri kedua budaya, serta menyimpulkan hal hal yang menimbulkan prasangka antarkedua budaya tersebut. Seseorang dimana ia menilai dan menyimpulkan perilaku seseorang sehingga menimbulkan persepsi masing masing yaitu persepsi internal dan persepsi ekternal, dengan faktor pendukung, saling menghargai, rasa percayadansikap sportif, serta faktor penghambat, ekonomi, makanan, perbedaan budaya, saling terbuka, kurangnya kebersamaan. Kata kunci: Komunikasi antar Budaya, Prsepsi, dan Mahasiswa Malaysia dan Indonesia
Insi Luthfiyah Siregar Syukur Kholil