trust    moblie wallet
201448411
How perceived trust mediates merchant's intention to use a mobile wallet technology
As mobile wallets are in constant demand and growing over the past few years, there is a need to identify views of different stakeholders involved in the process. Several studies have been done to investigate consumers' perspective intensively. On the other hand, review of perception and adoption of wallet services by other participants, in particular merchants, is often neglected. The present study aims to fill this gap. This study used an empirical model to measure merchant's intention to use a mobile wallet technology. The study includes the variables, perceived compatibility, perceived usefulness, awareness, perceived cost, perceived customer value addition and perceived trust, and aims to determine their influence on intention to use. Our study also tested the mediating effect of perceived trust on the influence of perceived usefulness to predict merchant's intention. The study includes results of the survey of 315 Indian merchants by an online survey method. We find the highest effect of perceived customer value addition on merchant's intention, followed by perceived usefulness of technology. The proposed mediation effect of perceived trust was small but significant on perceived usefulness. The results of the study can help mobile payment companies to understand factors that are relevant to increase adoption of technology in the context of merchants.
Nidhi Singh Neena Sinha
225015185
Trust dan Perceived Usefulness dan Pengaruhnya Terhadap Preferensi Konsumen Dalam Menggunakan E wallet
The bloom of banking and fintech companies in Indonesia is marked by the rapid growth of e wallet users in recent years. The bloom is encouraged by the government by establishing the Gerakan Nasional Non Tunai program to promote cashless society among millennials who are already familiar with cashless lifestyle. There are many factors which attract people to use e wallet, such as trust, usefulness, and promotion. This research aims to examine the effect of trust and perceived usefulness moderated by the promotion variable on consumers' preference towards two e wallet brands OVO and GoPay. This quantitative research is conducted using Likert scale. The Analysis of Variance (ANOVA) method is used to examine whether each variable has different effect in shaping consumers' preference. The samples used in this research are active users of OVO and GoPay who are currently living in Semarang. The ANOVA results show that trust, usefulness, and promotion does not have different effect in shaping consumers' preference. However, they do attract consumers to use e wallet. This research might be useful to help develop better quality of e wallet service, security, and utility and build a perfect marketing strategy for banking and fintech companies.
Vania Katherine Hermawan Eristia Lidia Paramita
221847428
Exploration of Factors Affecting Adoption of Digital Wallet Among Indian Domestic Tourist: Study of Trust and Security Perception
This research study examines the factors affecting digital wallet adoption among Indian domestic tourist with specific reference to their perception of trust, security and factors of technology acceptance model (TAM).This study identified 15 variables from TAM including variables related to trust and security for the understanding of degree of digital wallet adoption among Indian domestic tourist. Exploratory factor analysis was used to identify the key determinants of digital wallet adoption. Convenient sampling technique is used to gather response from 118 domestic tourists who visited different places at Lucknow, Uttar Pradesh, India.The results of exploratory factor analysis confirm five factors. An extended research can be done on the same topic by including foreign tourist and by covering prominent destinations across various districts in Uttar Pradesh, India.This research paper identifies significant factors that play important role in the adoption of digital wallet among domestic tourist. The valuable contribution of this research can observed in the potential application of identified factors to develop a model for further study of how trust and security affect the adoption of digital wallet among tourists.
2020 8th International Conference on Reliability, Infocom Technologies and Optimization (Trends and Future Directions) (ICRITO)
Ritesh Kumar Singhal Pankaj Chauhan TR Pandey
225618353
PERCEIVED EASE OF USE, BRAND TRUST, DAN KEAMANAN TERHADAP INTEREST OF USING APLIKASI E WALLET LINKAJA DI KOTA DENPASAR
This study aims to determine the effect of Perceived Ease of Use, Brand Trust, and Security on Interest of Using LinkAja E wallet Application in Denpasar City. The population is those who have the LinkAja e wallet application or at least know the site in Denpasar City, with a sample of 80 respondents. Sampling using a purposive sampling technique. Collecting data using an online questionnaire with a Likert scale measurement tool. The type of data used in this study is quantitative data. The data analysis method used in this study uses validity test, reliability test, classic assumption test, and multiple linear regression analysis test using SPSS version 20.0. The results of this study stated that the variable Perceived Ease of Use, Brand Trust, Security had a positive and significant effect partially and simultaneously on the Interest of Using LinkAja E wallet Application in the City.
Desak Made Febri Purnama Sari Ni Kadek Yodi Pradnyanika
226575925
Effect of brand trust and commitment of a mobile wallet in Indonesia
espanolEl objetivo de este documento es analizar un modelo de marca de confianza dentro del uso de billeteras moviles en Indonesia en 2020. 460 personas fueron encuestadas utilizando la formula de la maquina. El resultado de esta busqueda muestra que; la confianza de la marca tiene un efecto positivo en el compromiso de la marca, con un coeficiente significativo de trayectoria de 0.338, con valores P de 0.002 EnglishThe objective of this document is to analyze a trust brand model within the use of mobile wallets in Indonesia in 2020. 460 people were surveyed using the machine's formula. The result of this search shows that; Brand confidence has a positive effect on brand engagement, with a significant path coefficient of 0.338, with P values of 0.002
Halim Dwi Putra Endang Siti Astuti Andriani Kusumawati Yusri Abdillah
209335293
The Consumer Trust Influencing Intention to Use Electronic Wallet in Thailand
The intense competition of globalization and the advancement of technology cause the business sector to adjust and expand into digital business. In addition, the consumer behavior has also changed such as using a smartphone as a part of life and financial transactions. Using of electronic wallets is a new technology that has been popular for consumers for conducting financial transactions via smartphones. The objective of the research is to develop structural model of consumer trust to intention to use electronic wallet. It is also studied the factors that influence consumer trust and intention to use electronic wallet. It was found that consumer trust in electronic wallet is caused by 3 aspects; 1) Information quality which has four attributes (Accuracy, Completeness, Relevance, and Up to date) 2) System quality which has four attributes (Ease of use, Availability, Reliability, and User friendly) and 3) Service quality which has three attributes (Assurance, Responsiveness, and Empathy) It was also found that consumer trust will affect the satisfaction and intention to use electronic wallet of consumers.
2019 11th International Conference on Information Technology and Electrical Engineering (ICITEE)
Saowakhon Nookhao Singha Chaveesuk
210536101
PENGARUH TRUST, BRAND LOVE, SATISFACTION TERHADAP WORD OF MOUTH PADA E WALLET USER DENGAN EXPERIENCE SEBAGAI PEMODERASI
E wallet adalah bentuk lain dari uang yang disimpan secara elektronik didalam sistem yang telah terkoneksi dengan internet. E wallet telah banyak menggantikan cara pembayaran dengan kartu debit dan kartu kredit. Penggunaan e wallet didasarkan adanya rasa percaya yang diharapkan memberikan rasa puas dan juga munculnya rasa cinta, sehingga pengguna dapat melakukan word of mouth mengenai e wallet pada orang lain. Penelitian ini bertujuan untuk mengetahui pengaruh trust pada brand love, trust pada satisfaction yang didukung oleh experience, serta bagaimana satisfaction dan brand love yang didukung experience dapat memunculkan word of mouth. Penelitian ini menggunakan pendekatan kuantitatif dengan menggunakan kuisioner dan metode PLS dengan menggunakan SmartPLS2. Responden dari penelitian ini adalah orang orang yang memiliki dan menggunakan aplikasi e wallet berjumlah 226 orang yang dikumpulkan dengan menggunakan purposive sampling. Hasil penelitian ini menunjukkan bahwa terdapat pengaruh trust terhadap brand love, trust terhadap satisfaction, brand love terhadap word of mouth, satisfaction terhadap word of mouth, trust terhadap word of mouth. Namun terdapat hipotesis yang tidak memiliki pengaruh yaitu ketika experience memoderasi hubungan trust terhadap satisfaction, dan experience yang memoderasi hubungan brand love terhadap word of mouth
Puriska Muchyi
210355299
PENGARUH MOBILE WALLET SELF EFFICACY, SOCIAL INFLUENCE,INFORMAL LEARNING, PERCEIVED EASE OF USE, PERCEIVEDUSEFULNESS DAN TRUST TERHADAP INTENTION TO USE PADAAPLIKASI TCASH
Seiring berkembangnya internet dan penggunaan uang elektronik, Telkomsel meluncurkan aplikasi mobile wallet TCASH yang memungkinkan para pengguna Telkomsel untuk melakukan transaksi keuangan secara digital melalui smartphone. Dalam perjalanannya, TCASH yang berpotensi meraih jumlah pengguna yang besar nyatanya hanya mampu meraup sedikit pengguna aktif. Berdasarkan survey pendahuluan yang dilakukan oleh peneliti, terdapat 40.7% responden yang belum menggunakan TCASH. Penelitian ini meneliti faktor pembentuk intention to use pada aplikasi TCASH dengan mempertimbangkan technology acceptance model beserta faktor faktor eksternal lainnya
Diva Anggaramukti Verdiar
219364235
Effect of Trust, Perceived of Use, Consumer Perception, and Behavior Intention on the Use of Digital Wallet Among College Students
Digital wallet which is predicted to be an efficient tool to storage and financial management for students. Digital wallet to make money we save is well managed, is not concerned with the number of shopping scattered returns. But, in fact, not all students want to switch to the digital technology.<br><br>This study was made to identify and analyze the factors that affect the use of the digital wallet for students. The technique used in the sampling in this study was the Smart PLS with a sample of 200 respondents. Collecting data using the questionnaire method by using Smart Partical Least Square with software Smart PLS 3.0. The research show that Behavior Intention is the most variable Significantly Affects the Using Digital Wallet with a value of 0.324 coefficient paths.
Oza Rahmah Tiara Osly Usman
214073038
Individual trust model for aplication e wallet in Yogyakarta street food outlet workers
Street food outlets have a complex problem that shape the economic landscape of many countries. Many factors such as technology, organization and human factors are involved in this business process. Technology and human cooperation has opened the new realm industry in the real world settings, in such applications, human and technology interaction plays a critical role in the overall system performance. Digital technology with internet based is one of technology adoptions in 4.0 era. Trust is the main factor that makes successful technology adoption. This research aimed to explore individual trust factors affecting the use and adoption of technology 4.0 in street food outlets. The studies involved in the development of framework of individual trust that separated three concepts of propensity trust, trust for technology and trust for information technology. The model was developed using SEM PLS that was undertaken using 200 participants who have worked in street food outlets. the model indicated that variabel Trusting Stance, Situational Trust and Trust for Information Technology were strongly influenced by the indikators. The all estimation parameters showed Q2 value bigger than 0 that all latin endogenous variabel has the relevant prediction to model. The findings from this research can inform variables that had influence to individual trust for technology 4.0 of street food outlets.
Nurul Fajri Taufiq Muhammad Wijayanto Mirwan Ushada