digital transformation banking industry pdf
226746178
Digitalization in the Banking Industry: Digital Transformation of Environment and Business Processes
The article presents the key aspects of the banking sector's development in the conditions of digitalization: trends in the development of digital technologies of banks as well as changes in business processes, banking products and services, service models and development of banks' own ecosystems occurring under their influence. Analysis of domestic and foreign practices of using digital technologies in planning, monitoring and evaluation of management decisions made it possible to formulate proposals on priority areas of application of digital technologies within the framework of further mastering the principles and procedures in management based on results. The study determines that digital transformation of environment and business processes will be the main direction of development for any business, including banking. Moreover, the development of the banking system through the use of end to end technologies will solve many problems. For example, end to end technologies such as machine learning, artificial intelligence, blockchain, P2P lending, and robotics will accelerate technological change; personalize offers; increase the speed of banking operations; improve the accuracy of calculations; and reduce the risk of intentional distortion of reporting data. Methods of analysis, modeling and analogy were used in setting and solving problems. The study defines the concept of a digital bank; identifies problems and prospects for digital applications in the banking sector; and proposes the main directions for achieving success in digital transformation of environment and business processes within banks.
L A Petrova T E Kuznetsova
221505156
Shaping the digital transformation of the retail banking industry. Empirical evidence from Italy
Although numerous studies have investigated the determinants of users' acceptance of online channels, little attention has been paid to the continuous usage of a direct bank. To address this research gap, we analysed data collected via semi structured interviews and a survey questionnaire distributed in 2017 to a sample of Italian bank customers. Responses were evaluated using a different statistical methodology based on the Shapley Value regression analysis. In brief, user friendliness and economic advantages appear to be more decisive at an early stage of adoption. Moreover, structural assurance mechanisms (e.g. clarifying security policies and guarantees) have a robust impact on keeping customers online and loyal to electronic channels. Surprisingly, accessibility and compatibility do not seem to be determinant factors.
European Management Journal
Umberto Filotto Massimo Caratelli Fabrizio Fornezza
229306254
Impact of Digital Transformation on Retail Banking Industry in the UAE
TDIT
Umesh Kothari Arumugam Seetharaman
225796016
The Future of the banking industry in the era Of digital transformation
qshy mrym Guechi Meriem
213167761
Reshaping Banking Industry Through Digital Transformation
Development and breakthrough of information and communication technologies in all spheres and aspects significantly changed the way of conducting business. Digital transformation is not an option for organizations, no matter of their size, industry, maturity, number of employees, customers and so on. In order to survive and stay competitive in digital age, organizations need to be agile, flexible, ready to adjust on rapid changes in the business environment and create new values for customers. Traditional banks recognized all benefits and potentials reflected in usage of new digital technologies. Their focus is shifted on simplification of providing service on anytime in any place to potential customers. Through adoption of Big Data concept and customer centric approach, banks are among those organizations which widely use new technologies in digital age with the aim to create and sustain competitive advantage. Banking industry is obviously changed and significantly reshaped by digitalization process. In this paper is presented the case of DBS bank from Singapore, which made an extraordinary turnover in its business toward digital transformation and positioned itself as the leading digital bank in the world.
Vladimir Mirkovic Jelena Lukic Vesna Martin Marija Vujicic Zdenka Dudic Branislav Dudic
211444104
Digital transformation in the Hungarian banking industry Experiences with Design Thinking
The study examines the possibilities of the digital transformation of the Hungarian banking industry through the "One Week Sprint" method, derived from general design thinking methodology. In our r.
Society and Economy
Peter Feher Krisztian Varga
198732984
"La Trasformazione Digitale nel settore bancario" "Digital Transformation in the banking industry"
Nel corso degli ultimi anni il settore bancario italiano e stato caratterizzato da una serie di discontinuita e criticita, tra cui il debole contesto macroeconomico, che ha determinato un forte deterioramento della qualita del credito e una contrazione dei volumi rispetto ai livelli pre crisi, il quadro dei tassi di riferimento, che dal 2015 continua a pesare sulla redditivita del settore, e il profondo cambiamento del quadro regolamentare (avvio della vigilanza unica a livello europeo e nuove direttive Guidance on NPL, MIFID2, IFRS9, ecc. che ha determinato significativi impatti organizzativi e costi di compliance. Le banche italiane hanno reagito attivando programmi di trasformazione che stanno modificando in modo considerevole la fisionomia del settore rispetto a 4 5 anni fa. In primis, le banche hanno affrontato in modo deciso il 'nodo degli NPL' attivando robusti piani di deleveraging di crediti deteriorati che nel 2017 hanno riportato l'NPL Ratio (rapporto tra i crediti deteriorati lordi e il totale dei crediti lordi) sotto la soglia del 15% se pur ancora lontano dalla media europea (pari a circa il 4% In secondo luogo, le banche hanno attivato importanti interventi di ottimizzazione dei modelli distributivi e di efficientamento di processi e strutture che hanno portato, dal 2009 ad oggi, ad una riduzione del 25% degli sportelli e ad una flessione del 18% del numero di dipendenti. Infine, le banche sono riuscite a completare i programmi di rafforzamento patrimoniale che hanno permesso al settore di raggiungere livelli di Capital Ratio al di sopra delle richieste del regulator. Il percorso di turnaround intrapreso dalle banche negli ultimi 4 5 anni si sta finalmente completando con impatti positivi sui risultati del settore: nel 2017 il campione di gruppi bancari analizzato ha registrato un utile complessivo pari a circa 13 miliardi di Euro e un ROE del 7,3% risultato in netta ripresa rispetto al 2016, anno in cui il settore complessivamente aveva registrato una perdita pari ad oltre 17 miliardi di Euro. Il deciso ritorno all'utile degli istituti e dovuto principalmente alle importanti iniziative di deleveraging dei crediti non performing e di turnaround dei modelli distributivi, operativi ed organizzativi, nonostante permangano fattori che continuano a determinare pressione sui margini e informazioni di per se rappresentano una sorgente potenziale, che puo diventare un reale vantaggio competitivo solo se adeguatamente gestite. Si e nell'era dei Big Data, caratterizzata da dati transazionali e non, con cui le grandi aziende giornalmente si devono confrontare. In ogni caso tutte queste informazioni devono essere accuratamente selezionate e se non vengono utilizzati i filtri corretti potrebbero non risultare significative e non avere alcun valore reale. L'obiettivo finale del documento e quello di fornire una visione generale dell'evoluzione del settore banking in seguito allo sfruttamento dei dati e di come questi stiano spostando l'attenzione verso l'analisi del customer journey del cliente con il fine ultimo di fornire un servizio del cliente con il fine ultimo di fornire un servizio sempre piu personalizzato e attento alle sue esigenze e accrescere, in questo modo, i ricavi. Nella parte finale del documento si fara riferimento a due casi studio: Unicredit S.p.a. e Intesa San Paolo e come stanno affrontando la grande sfida dei Big Dati.
Chiara Galioto
198748964
The Digital Transformation of the Swedish Banking Industry A study on the digitalisation of Swedish banks and how it affects their perspective on customer experience
The Swedish banking industry has long been at the forefront when it comes to digital leadership. Currently, this industry is starting to fall behind other industries, and a closer look at the indus
Mustafa Al-Chalabi Lawand Bahram
213065305
Case Study 7: The Digital Transformation of Banking An Industry Changing Beyond Recognition
Partly as a result of the rise of FinTechs, banking is a sector that is facing significant disruption. In this case study, we identify some of the innovations that are being made both by young start ups and long established banks. We explore emerging opportunities in terms of business models, as well as how new operating models will boost customer centricity and optimize costs through intelligent automation. The challenges of strategy, leadership, and attracting and retaining digital talent are analyzed. Finally, we conclude with a discussion of how platforms will enable new ecosystems of partners to work together to create and capture customer value.
H Tardieu David Daly Jose Esteban-Lauzan John Hall George Franklin Miller
158367610
Digital transformation in the banking industry
A D Di Minin Touche Cis