mobile payment serivice quality
225288864
Investigating the role of mobile payment quality characteristics in the United Arab Emirates: implications for emerging economies
This study contributes to the limited and rather fragmented research on mobile payment (m payment) within a post adoption context by identifying individual characteristics (personal innovativeness and m payment self efficacy) and m payment quality characteristics (system quality, information quality and service quality) that can influence expectations about performance and effort of this technology. These two outcome expectations may affect user satisfaction with m payment, which will in turn influence users' continued intention to use this technology.,A survey was carried out among university students in the United Arab Emirates who have used the m payment method. Structural equation modeling technique was used to test and analyze both the measurement model and the structural model.,Individual characteristics are important in establishing users' expectations of the ease of use and usefulness of m payment. However, of the quality characteristics, only system quality significantly affected users' expectations of the ease of use and usefulness of m payment.,The findings of this study provide unique insights into the individual and quality characteristics that will eventually lead to continued intention to use m payment. This will help businesses to develop appropriate marketing strategies to increase adoption and use of m payment.
Samar Mouakket
229184721
ANALISIS QUALITY TECHNOLOGY ACCEPTANCE MODEL (QTAM) PADA MOBILE PAYMENT SYSTEM GO PAY (Studi Kasus Pada Pengguna Go Pay di Kota Bandung)
Era teknologi digital pada sektor keuangan di Indonesia telah merevolusi sistem pembayaraan saat ini yang dikenal dengan istilah mobile payment, dengan adanya teknologi baru perlunya penerimaan sebagai perkembangan dari inovasi teknologi informasi. Penerimaan teknologi tersebut dipengaruhi oleh penilaian pengguna atas kualitas sistem, kualitas informasi dan kualitas pelayanan sehingga dapat tergambarkan apakah teknologi tersebut dapat diterima oleh pengguna atau tidak dilihat dari penggunaan actual dengan indicator durasi dan frekuensi penggunaan. Penelitian ini memodifikasi persepsi Quality dengan Technology Acceptance Model dengan tujuan untuk mengetahui apakah kualitas yang diberikan oleh Go Pay telah memenuhi keinginan dan kebutuhan pengguna sehingga pengguna akan menerima kehadiran Go Pay sebagai alat pembayaran sehari hari dengan teknik pengolahan data Structural Equation Modeling (SEM) dengan sample yang diteliti pengguna Go Pay di Kota Bandung. Hasil penelitian (1) Persepsi System Quality, Information Quality, dan Service Quality dengan Perceived Usefulness berpengaruh signifikan, artinya Semakin baik kualitas yang ditawarkan, semakin tinggi manfaat yang dirasa oleh pengguna Go Pay, (2) Persepsi System Quality dan Information Quality dengan Perceived Ease of Use berpengaruh signifikan, sedangkan Service Quality tidak berpengaruh terhadap Perceived Ease of Use. (3) Kemanfaatan berpengaruh signifikan terhadap intensitas penggunaan, (4) Kemudahan tidak berpengaruh signifikan terhadap intensitas penggunaan, hal tersebut dikarenakan perbedaan penerimaan dari masing masing individu dari teknologi yang baru dan (5) Intensitas Kegunaan berpengaruh signifikan terhadap Penggunaan Aktual; The era of digital technology in the financial sector in Indonesia has revolutionized such as mobile payment. Technological innovation requires acceptance by users as a development of information technology innovation. Technology acceptance is influenced by insight from users for system quality, information quality, and service quality acceptance of new technologies can be seen from the user's insight by focused on actual use (duration and frequency of use) This study modifies the perception of Quality with the Technology Acceptance Model in order to find out whether the quality provided by Go Pay has fulfilled the desires and needs of users so that users will accept the presence of Go Pay as a daily payment tool with Structural Equation Modeling (SEM) data processing techniques) with the sample studied by Go Pay users in the city of Bandung. The results of the study (1) Perception of System Quality, Information Quality, and Service Quality with Perceived Usefulness have a significant effect, that means the better the quality offered, the higher the perceived benefits of Go Pay users, (2) Perception of System Quality and Information Quality with Perceived Ease of Use has a significant effect, meanwhile Service Quality has no effect on Perceived Ease of Use. (3) Usability has a significant effect on the intensity of use, (4) Ease does not have a significant effect on the intensity of use, it is due to differences in acceptance of each individual of the new technology and (5) Intensity of Use has a significant effect on Actual Use.Quality, Technology Acceptance Model, Structural Equation Modeling.
Medina Juniar Djauhari
235800492
The Impact of Mobile Payment Quality on User?s Continuance Intention Toward Mobile Payment in Saudi Arabia
ISC Int. J. Inf. Secur.
Saja Ahmed Albliwi Hanan Abdullah Alkharmani
226746489
A Study on the Effect of Service Quality Awareness and Consumption Value of Chinese Mobile Payment System on Satisfaction and Reuse Intention
Qiang Ding Jee yon Peak
212915140
Influence of perceived quality of mobile payment application towards loyalty
T N Sandyopasana M Gunawan Alif
202701026
Evaluation of The E Service Quality for the Intention of Community to Use NFC Technology for Mobile Payment with TAM
NFC technology has been used as a mobile payment tool in Indonesia, so researchers want to evaluate the use of NFC technology for mobile payment. In this study, the researcher used the e service quality and NFC indicator models from previous studies to determine the importance of using NFC Mobile Payment in Indonesia. The researcher distributed 207 questionnaires using technique random samples and received 100 valid data with the questionnaire distribution period from October 21 to December 15, 2018. Data and analysis processing in the study used the SEM PLS method (structural comparison model partially smallest square) using smartPLS statistical software. This study showed that e service quality influences the perceived usefulness, the perceived usefulness influences intention to use, NFC indicators influence the perceived usefulness and NFC indicators influence the perceived the ease of use.
2019 International Conference on Information Management and Technology (ICIMTech)
Lay Christian Hanny Juwitasary Yakob Utama Chandra Edi Purnomo Putra
216284532
Point of adoption and beyond. Initial trust and mobile payment continuation intention
Abstract Initial trust represents the trust that develops upon first use of a product. It is built on the basis of the net effect of factors that stimulate as well as inhibit it. Future transactions require less consumer effort after initial trust formation. Despite being recognized as an important factor affecting the adoption of innovations, initial trust has been not been greatly explored by prior scholars. The present study remedies this gap by invoking the information systems success (ISS) model, transaction cost economics (TCE) theory, and the IT continuance model to propose a two step framework that includes the antecedents of a pre adoption factor, such as initial trust, and post adoption factors, such as confirmation, perceived usefulness, satisfaction, and continuation intention toward mobile based payments. Cross sectional data of 954 first time mobile wallet users are analyzed to test the framework. The study findings suggest that information and service quality positively influence initial trust, which, in turn, has a positive association with confirmation and perceived usefulness. Results also reveal a positive relationship between perceived usefulness and continuation intention. These results pave the way for making useful recommendations for future researchers. The study also discusses various inferences that can improve managerial efficacy in promoting the use of mobile based payment methods.
Shalini Talwar Amandeep Dhir Ashraf Khalil Geetha Mohan
169595763
A Study on the Influence of System Quality Characteristics of Mobile Payment Service on Discontinuance Intention
Sangmin Choi Gwangsuk Song
217377225
A Study on the Impact of Perceived Risk Factors on Cognitive Trust and Quality Trust in Mobile Payment Systems
Hun Choi Yoo-Jung Choi
169643422
An Empirical Study on Quality Factors, Customer Satisfaction and Continuous Use of Mobile Payment Services in China
bon yeonguneun junggug sobijareul jungsimeuro mobail ganpyeon gyeolje seobiseueobcedeuli mobail ganpyeon gyeolje seobiseureul iyonghago issneun gogaegeul gwanrihal su issdorog mobail ganpyeon gyeolje seobiseuyi mobail siseutem teugseonggwa sahoejeog teugseonge daehan guseongyoini sayongjayi gyeolje manjoge micineun yeonghyangeul bunseoghagoja handa. yeogieseo siseutem teugseongeun pyeonriseong, anjeonseong geurigo gyeongjeseong yoineuro gubunhago isseumyeo, sahoejeog teugseongyoineuroneun sahoejeog yeonghyangyoingwa cogjinjogeon yoineuro gubunhayeo gyeoljeseobiseu manjogdoreul siljeung bunseoghagoja handa. mobail ganpyeon gyeoljeseobiseuyi siseutem teugseonggwa sahoejeog teugseongeul bunseoghayeo eoddeon yoini mobail ganpyeon gyeolje seobiseuyi gogaegmanjogdoe yuyihan yeonghyangeul micineun jireul paaghago nan hu, mobail ganpyeon gyeolje seobiseuyi gogaegmanjogdoga mobail gyeoljeseobiseuyi jisogjeog sayongyidoe micineun yeonghyangeul bunseoghagoja hamyeo, ddohan mobail gyeoljeseobiseuyi siseutem teugseonggwa sahoejeog teugseongi jisogsayongyidoe eoddeon ganjeobyeonghyangeul micyeossneunji bunseoghagoja hamyeo ireul tonghae mobail ganpyeon gyeoljeseobiseuyi iyongjadeuli jisogjeogin seobiseureul iyonghal su issge jeonryagjeogin silhaengbanganeul doculhayeo jeongcaegjeog sisajeomeul jesihago, hagsuljeog gacireul nopigoja handa. bon yeonguneun siseutem teugseongeseo jeanhaneun se byeonsuin pyeoniseong, anjeonseong, gyeongjeseongi junggug mobail ganpyeon gyeoljeseobiseu sayongjayi manjogdoe micineun yeonghyangeseo yuyihan jeongyi yeonghyangeul micineun geoseuro natanassda. duljjae, sahoe teugseongeseo jeanhaneun du byeonsuin sahoejeog yeonghyang mic cogjinjogeoni junggug mobail ganpyeon gyeolje seobiseu sayongjayi manjogdoe micineun yeonghyangbunseogeseo yuyihan jeongyi yeonghyangeul micineun geoseuro natanassda. sesjjae, junggug mobail ganpyeon gyeoljeseobiseuyi sayongja manjogdoga sayongja jisogsayongyidoe micineun yeonghyang bunseogeseo yuyihan jeongyi yeonghyangeul micineun geoseuro natanassda. nesjjae, siseutemteugseongeseo jeanhaneun se byeonsuin pyeoniseong, anjeonseong, gyeongjeseongi junggug mobail ganpyeon gyeolje seobiseu sayongjayi manjogdoreul maegaero sayongja jisogsayongyidoe micineun yeonghyangbunseogeseo yuyihan jeongyi yeonghyangeul micineun geoseuro natanassda. majimageuro sahoe teugseongeseo jeanhaneun sahoejeog yeonghyang, cogjinjogeoni junggug mobail ganpyeon gyeolje biseu sayongjayi manjogdoreul maegaero sayongja jisogsayongyidoe micineun yeonghyang bunseogeseo yuyihan jeongyi yeonghyangeul micineun geoseuro natanassda.
Li Yu Jae Hong Lee