The Implementation of ISO 9000 Quality Management Standard
201067370
Implementation of the Quality management system in the Matlab software
The PDCA cycle imposed by the ISO 9000 Quality Standard [10] suggests a control loop in automation. The authors have innovatively implemented this cycle in the MATLAB software, finding a common ground between automation with quality control. The production lines have, in addition to the final check required by the PDCA cycle, intermediate checks so that a product that will anyway be inconsistent can be removed from the production line. This saves manpower, energy and machinery loads. The quality management system has been functionally implemented and tested in the MATLAB Simulink modeling and simulation environment.
2019 15th International Conference on Engineering of Modern Electric Systems (EMES)
Marcela Man Dietrich Marcel Sabin Popa Diana Monica Sas Zoltan Kovendi Eugen Ioan Gergely
202725714
EFFECT OF ISO 9000 CERTIFICATION ON TQM IMPLEMENTATION
ISO 9000 is a widely used quality management standard in the world. However, the review of literature has shown the contradictory findings about its relationship with the implementation of TQM. The in depth review of both ISO 9000 and TQM indicates that both systems share many common principles. However, still many believes that ISO 9000 implementation contradict the philosophy of TQM whereas others indicate that implementation of ISO 9000 leads the organisations towards the implementation of higher levels of TQM. Therefore, the relationship of ISO 9000 certification with implementation of TQM needs to be explored in further details. In this study, the data was collected by using self completion questionnaire from the managers of 306 textile companies located in Pakistan. The findings of this study provides empirical evidence that certification to ISO 9000 facilitates the companies in their journey towards the implementation of TQM. However, duration of ISO 9000 certification does not have the significant effect on the implementation of TQM philosophy.
Muhammad Shafiq K Mirza K Abid Malik Asghar Naeem
212494643
TOTAL QUALITY MANAGEMENT ON ONE STOP INTEGRATED LICENSING SERVICE IN INDONESIA: A STUDY OF TWO REGIONAL GOVERNMENTS IN EAST JAVA
This article attempts to explore the convergence and implementation of Total Quality Management (TQM) principles in PTSP (a one stop integrated licensing service) organizations in two regencies in Indonesia, namely Situbondo and Bondowoso districts based on ISO (International Organization for Standardization 9000 2005) using 8 (eight) standards quality of service quality with the exception of 1 (one) standard, namely the relationship with suppliers. The combination of quantitative and qualitative method, known as mixed method, was operative to obtain more measurable information concerning the dimensions of TQM as measured by the perceptions of user stakeholders and implementers of services, particularly concerned with factual approach to decision making (FA) involvement of people (IP) Leadership Driven (LS) continuous improvement (CI) and process approach (PA) and customer focus (CF) On the other hand, qualitative method was applied to obtain in depth information related to the application of TQM according to the PTSP unit management policy. Research findings demonstrated that the Implementation of Total Quality Management (TQM) in one door integrated service agencies in Bondowoso and Situbondo Districts had been carried out in accordance with the dimensions of Total Quality Management) by focusing on improving the quality of services for enhanced satisfaction with community services. This was the case despite the fact that the involvement of employees and stakeholders in licensing services was driving factor in the implementation of TQM at the regional command level on a decentralized governance model.
Djoko Adi Susilo Rachmat Hidayat Tree Setiawan Pamungkas Galih Wicaksono Nurcahyaning Dwi Kusumaningrum Venantya Asmandani
59360001
RISK MANAGEMENT IN ISO 9000 2015
The paper presents analyses of changes in the revised ISO 9001:2015 on quality management. Additionally a relatively new requirement emerged in the guidelines to a process approach, It is the need for a systematic approach to risk assessment. In the three year transitional period, most organizations will implement such an approach to risk assessment. The most difficult to interpret elements of the new standard is an orientation of activities at risk. Orientation of activities at risk is the most difficult elements of the new standard to interpret. Especially, that ISO 9001:2015 does not specify exactly how the implementation of risk management should look like. Therefore, in the article, next to the requirements analysis, the concept of the six level methods of the approach implementation was proposed. The matrix method was used where two elements were evaluated: probability of risks and potential impact of risks. Each element can be assessed, e.g. in a 6 point scale, assigning different weights. The assessment of the risk probability consists in assigning to each of the risk types the score from 0 to 1 (every 0,2) and the impact assessment on a scale from 1 to 6 (analogous to the notes) When assessing the risk one should remember that the norm, especially in the context of the organization, requires attention not only to the so called negative risk, but also chances (potential benefits) Both avoidance of adverse events and exploitation of opportunities is the foundation of risk management. The use of the proposed concept can contribute to the efficient and effective implementation of the requirements of ISO 9001:2015.
Grzegorz Ostasz Andrzej Pacana
169067071
Influence of Quality Management Principles on Employees' Performance in First Class Hotels: A research in Alexandria City
This article discusses the principles of quality management and benefits of employee's performance and implementation this in Alexandria city. International standard is based on the quality management principles described in ISO 9000.The descriptions include a statement of each principle, in particular to" customer focus, leadership, engagement of people, process approach, improvement, evidence based decision making, and, relationship management" This paper aims to examine the implementation of quality management principles on employee's performance in first class hotels in Alexandria and specifically in food beverage department, the population of study is including 18 first class hotels in Alexandria, to achieve this objective, the researcher surveyed 300 forms to employees who are working in food beverage department in the investigated hotels. Therefore it seems advisable for population study to be involved in formal ISO9001 2015 projects in order to improve their overall employee's performance. Data were analyzed using Statistical Package for Social Science (SPSS 23) The results indicated that 46.6 percent of the respondent in hotels are actively involved the quality management principles ISO 9001 2015. A notable proportion of employees in hotels have more than seven years' experience in study population hotels. there are some of challenges and obstacles in these hotels, The most important of these challenges is that these hotels do not have the desire to apply these modern concepts and revert to the routine in the work and the lack of desire to be impulsive and may be due to many of the other challenges that lead to poor performance. Therefore, it seems advisable for hotels to be involved in formal to applying the principles of quality management in order to improve their overall performance.
Hassan Mansour Wael Aziz El Hussein Said
115119233
IDENTIFICATION AND PRIORITIZATION OF EFFECTIVE FACTORS ON SUCCESSFUL IMPLEMENTATION OF QUALITY MANAGEMENT SYSTEMS USING AHP TECHNIQUE (CASE STUDY: PRODUCTION UNITS OF NORTH OF IRAN)
Considering the intense and increasing competition in today's world, organizations seek to gain ground on their rivals by inspecting the quality of their products and services. In this regard, they use some quality management systems such as ISO 9000 (the standard organization for standardization) and total quality management (TQM) to achieve their goals. This research deals with identification and prioritization of effective factors on successful implementation of quality management systems in manufacturing units located in northern Iran by using the analytic hierarchy process (AHP) technique. This research is an applied research from the goals point of view, and it is of non experimental and survey type from the approach point of view. The statistical population of this research includes the representatives of managements of production units of in northern Iran. The results of analytic hierarchy process technique showed that the criteria of method, tool, documents, and Measurement are the most important ones, respectively
Z Rastgar Yousef Gholipour-Kanani R khosray
73532602
Determinants of quality management systems implementation in Tunisian firms
This research explores the impact of the firm's internal and external attributes on its degree of implementation of quality management according to the ISO 9000 standard. This econometric study, based on the data gathered from a sample of Tunisian companies certified or in the course of certification in ISO 9001: 2000, reveals that the application of quality management depends on the organizational and environmental context of the company: a motivation rather internal than external to be certified, the application of ISO 9004 standard recommendations, the adhesion of the company to the leveling program, size, investment in new technologies of information and communication and in technologies of analysis and measurement and the importance of innovation and quality criterion for customers.
Olfa Hajjem
108286050
A Stepwise ISO Based TQM Implementation Approach Using ISO 9001:2015
Received: 16 March 2016 Abstract Accepted: 28 July 2016 The lack of an implementation roadmap always deters enterprises from choosing Total Quality Management (TQM) as its major management approach. This paper proposes a stepwise ISO based TQM implementation approach which is based on the notion of the new threedimensional overall business excellence framework developed by Dahlgaard et al. [1] The proposed approach consists of nine steps comprising three categories: "TQM faith building" "TQM tools and techniques learning" and "system development" The steps in each of the three categories are arranged to span across the proposed nine step approach. The ISO 9001:2015 standard is used as a case study to demonstrate the proposed approach. The ideas and benefits of the proposed approach are further discussed in relation to this illustration. Total Quality Management, TQM, ISO QMS, ISO 9000, ISO 9001:2015.
Chi-Kuang Chen Karina Anchecta Yuan-Duen Lee Jens J Dahlgaard
168665689
Unused Potential of Quality Management Systems of the Russian Companies: an Empirical Study
The perception of ISO 9000 standards, their use and effectiveness of quality management systems (QMS) of companies around the world is ambiguous; there are ongoing discussions about the benefits and advantages of the standards, as well as their limitations. In this article the results of an empirical study are presented, conducted in the format of an online survey to identify the perception of ISO 9000 by intersectoral group of respondents Russian enterprises and companies of the real economy and services. The survey identified the factors of implementation, benefits and the main problems of the use of ISO 9001:2008, as well as the approach to the international standard ISO 9004:2009 and a draft of a new version of ISO 9001:2015. According to some survey results the answers of the Russian respondents were compared to the responses received during the study of TC 176 ISO in 2010 2011. In accordance with the study results the following conclusions about zones of incomplete use of the QMS potential of Russian companies are formulated: insufficient focus on customer satisfaction, the surveyed companies don't see the connection between QMS and its financial results, Russian companies don't see the benefits of increasing the commitment (commitment interest) of QMS management, most actual problems of QMS in companies and organizations are: the process approach in practice, the lack of involvement of senior management in the QMS and the lack of leaders, organizations do not make a proper emphasis on continuous improvement, there is little use of the international standard ISO 9004 by companies and organizations in their activities, though many of them know about this standard.
Tatiana A Salimova Vasily I Makolov
167819453
The Application Status of Total Quality Management with Continuous Improvement Approach
The aim of this study was to determine the implementation status of total quality management with continuous improvement approach in Education Department of the Dezful city. The statistical population consisted of all educational staff (105) of Dezful city in academic year of 2014 2015 and 86 employees were selected as the statistical sample by using relative stratified sampling method. The methodology of present study was descriptive with survey type. To collect the data, total quality management standard questionnaire of ISO 9000 (TQM) was used. To analyze the data the independent sample t test" was used. The results showed that the observance rate of eight principles of ISO 9000 in the education department of the Dezful city was performed poorly and the application rate of this principles is less than 0.50. Total mean scores of eight principles of Total Quality Management in the Department of Education of Dezful city was 119.91 and this points in the spectrum showed that the organization has to start learning and quality program and productivity. At this level objectives should focus on the movement from the planning stages to the actual implementation of "TQM" in order to obtain practical experience.
Ali Karimpour Mohammad Hosseinpour