Online repurchase
198718551
PENGARUH CONSUMER TRUST DAN EXPECTATION TERHADAP ONLINE REPURCHASE INTENTION MELALUI CUSTOMER SATISFACTION PADA SITUS JUAL BELI ONLINE BUKALAPAK DI KOTA YOGYAKARTA
This study was conducted to determine the influence of consumer trust and expectation in online repurchase intention through customer satisfaction on the online sale site Bukalapak in Yogyakarta Research location in Yogyakarta. The population of this research is the customer who stayed in Yogyakarta. Sample of 100 respondents were taken using accidental sampling techniques and methods of data collection using questionnaires. Analysis of the data used is descriptive analysis, multiple regression analysis, and path analysis. The results showed that consumer trust significantly influence customer satisfaction; consumer trust significantly influence online repurchase intention; and customer satisfaction significantly influence online repurchase intention.
Tri Wibowo
169068304
PENGARUH PRIOR ONLINE PURCHASE EXPERIENCE DAN ONLINE TRUST TERHADAP ONLINE REPURCHASE INTENTION DI ONLINE SHOP VERESA
Fenomena saat ini menunjukan perkem bangan pertumbuhan pengguna internet di Indonesia. Hal ini mengubah perilaku pembalian offline menjadi belanja online. Media sosial terpopuler saat ini adalah Instagram. Instagram merupakan salah satu media sosial dimana peng guna online untuk mencari dan mengikuti akun vendor seperti fashion dan online shop Penelitian ini bertujuan untuk menganalisan pengaruh Prior Online Purchase Experience dan Online Trust terhadap Online Repurchase Intention di Online Shop Veresa. Penelitian ini dilaksanakan dengan menyebar kuesioner kepada 100 orang responden pelanggan Veresa. Teknik analisa yang di pakai adalah teknik analisis kuantitatif. Hasil penelitian ini menunukkan bahwa: prior online purchase experience memiliki pe ngaruh yang signifikan terhadap online trust prior online purchase experience memiliki pengaruh yang signifikan terhadap online repurchase intention dan online trust memiliki pengaruh yang signifikan terhadap onilne repurchase intention Hasil penelitian ini telah membuk tikan bahwa pengalaman berbelanja konsumen di masa lalu merupakan kunci utama untuk mengarahkan persepsi yang positif bagi pelanggan dalam melakukan pembelian ulang di masa yang akan datang
elia samantha regina
169588689
Factors that influence online repurchase intention among customers in Melaka Tengah Nurfarrahain Abd Malik
People nowadays prefer to buy things online due to their busy schedule, thus online business has grow rapidly and lead to aggressive competition. It is important to identify the factors that may influence online repurchase intention because it may help the online businesses to grow. The aims of this study is to examine the relationship of perceived usefulness, ease of use, and trust on online repurchase intention. Cross sectional method have been used in this study and for the sampling technique, the researcher select convenience sampling. Questionnaires were distributed to 300 respondent that consists of public in Melaka Tengah who used to repurchase product from the same online businesses. Multiple Regression Analysis have been used in order to statistically test the three proposed hypotheses. The researcher was found that the perceived usefulness, ease of use, and trust have a positive significant relationship with online repurchase intention. However, future research are recommended to increase the number of variables in their study, increase the sample size, or maybe targeting all group of ages in order to obtain a better results.
Nur Hidayah Mohd Abd Malik
169762460
PENGARUH SHARED VALUE DAN WEB QUALITY TERHADAP ONLINE REPURCHASE INTENTION MELALUI TRUST SEBAGAI VARIABEL INTERVENING (STUDI KASUS PADA MAHASISWA UNIVERSITAS DIPONEGORO KONSUMEN LAZADA.CO.ID)
This research is grounded by the widespread dissemination of internet technology along with its advancements, not only bringing a revolutionary impact on human life, but also the impact of real business operations. This phenomenon is characterized by the increasing number of internet users in the world from 2014 2018. Lazada Indonesia is a startup with the largest funding value in Southeast Asia. However, Lazada.co.id experienced sales decrease in the last 3 years in every sector. The purpose of this research is to know the effect of shared value and web quality towards online repurchase intention through trust as intervening variable. This type of research is explanatory research, with data collection techniques through questionnaires. The sampling technique used is purposive sampling technique. The sample in this study amounted to 100 respondents who are consumers of lazada.co.id. This research uses quantitative and SEM analysis techniques. SEM is used to analyze the relationship or the effect of independent variable to dependent variable that form a path. The result of the research shows that there is a positive effect of shared value variable to trust variable and web quality variable to trust variable. Based on hypothetical test by analyzing the regression weight, trust variable has a positive effect towards online repurchase intention variables. Thus, the variable trust can be said as a variable partial mediation.
Muhammad Taufan R Prakoso Naili Farida
182726870
Antecedents of Online Repurchase Intention in Indonesia
Online buying activity is increased along with the increased of internet based information technology. This gives benefit to online businessman and businesswoman. However, the efforts which should be given are harder than before because of the increasing of online criminality which happened in Indonesia. The objective of this study generally is to reveal the antecedents of online repurchase intention in Indonesia. This study is using 170 respondents who have experience in online purchasing at least one times before. Visual Partial Least Square is used to examine the relationship between constructs. This study concludes that the developed model which used in this study can be used to predict online repurchase intention even several relationships is found not significant. Another conclusion from this study is perceived information quality, perceived service quality, subjective norms, online shopper's trust, and online shoppers' satisfaction are the antecedents of online repurchase intention.
Ignatius Hari Santoso
169076207
Pengaruh perceived website usability, perceived expertise in order fulfillment, perceived reputation, online relationship quality, dan distrust in vendor behaviour terhadap online repurchase intention di toko online zalora
Penelitian ini bertujuan untuk menguji pengaruh online relationship quality dan perceived website usability terhadap online repurchase intention. Online relationship quality sendiri dipengaruhi oleh beberapa variabel yaitu perceived website usability, perceived expertise in order fulfillment, perceived reputation, dan distrust in vendor behavior. Sampel yang digunakan sebanyak 150 responden dengan teknik pengambilan sampel: purposive sampling dan menggunakan teknik analisis SEM dengan bantuan program LISREL 8.70. Hasil penelitian menunjukkan bahwa adanya hubungan positif antara perceived website usability, perceived expertise in order fulfillment, dan perceived reputation terhadap online relationship quality. Kemudian perceived website usability dan online relationship quality juga memiliki pengaruh yang positif terhadap online repurchase intention. Selanjutnya distrust in vendor behaviour memiliki pengaruh negatif terhadap online relationship quality Kata Kunci: perceived website usability, perceived expertise in order fulfillment, perceived reputation, distrust in vendor behaviour, online relationship quality dan online repurchase Intention.
Roky Soebrata
169439477
PENGARUH CUSTOMER SATISFACTION, ADJUSTED EXPECTATION, PERCEIVED VALUE, DAN PERCEIVED USEFULLNESS TERHADAP ONLINE REPURCHASE INTENTION PADA PELANGGAN LAZADA
This study tries to investigate the impact of customer satisfaction, adjusted expectation, perceived value, and perceived usefulness towards customer online repurchase intention on www.lazada.co.id (case study: Jakarta) The data were collected using purposive sampling method and used 100 respondents. The research data is processed with IBM statistic 19 as a tool. The result of this research has shown that customer satisfaction, adjusted expectations, perceived value, and perceived usefulness, influence significantly towards online repurchase intention.
Laurensia Lagita Vita Briliana
150359578
Factors Affecting Online Repurchase Intention
The general objective of this study is to examine the major factors that determine Online Repurchase decision of Ethiopian Airlines customers. The research type is a casual research type. A total of 385 questionnaires were distributed from this 377 were collected and used for the analysis purpose. Random or non probability sampling was used for sampling procedure. Both primary and secondary data are the source of data collection. The research instrument is structured questioner. The findings of the mean value revealed that the Perceived trust shows the highest score (mean=3.88) The correlation analysis revealed that coefficients that show the five determinants measuring Online Repurchase decision are all positively related with Online Repurchase intention within the range of 0.361 0.502, all are significant at p<0.01 level. A 53.4% change of the dependent variable (Online Repurchase intention) on the Ethiopian Airlines are explained by the dependent variables which are included in the regression model.
Abel Gidey
151051071
PENGARUH e SATISFACTION e TRUST KONSUMEN HOTEL TERHADAP ONLINE REPURCHASE INTENTION di Traveloka
Penelitian ini dilakukan untuk mengetahui seberapa besar pengaruh e satisfaction dan e trust pada saat reservasi hotel menggunakan Traveloka terhadap online repurchase Intention Teknik analisis data yang digunakan dalam penelitian kuantitatif ini adalah Partial Least Square (PLS) Hasil penelitian menunjukkan bahwa e satisfaction dan e trust berpengaruh positif dan signifikan terhadap online repurchase intention Variabel e satisfaction diketahui juga berpengaruh secara positif dan signifikan terhadap e trust, maka dari itu e satisfaction juga berpengaruh terhadap online repurchase intention secara tidak langsung melalui e trust sebagai variable moderating. Kata Kunci: E satisfaction, E trust, Online Repurchase Intention, Traveloka.
stevan ady susanto
190451196
Factors that Affect Online Repurchase Intention at Tokopedia
Internet shopping or e commerce has become a phenomenon to do online transactions. In Indonesia, e commerce sales is expected to keep increasing from year to year, showing that e commerce has a potential growth in Indonesia. In fact, there are a lot of Indonesian e commerce companies which compete with each other. Tokopedia as one of the e commerce player in Indonesia needs to know factors that affect the online Repurchase intention in order to survive in the competition. Thus, this research is aimed to help Tokopedia in finding the factors that are significant to influence online Repurchase intention at Tokopedia. This research is conducted by spreading questionnaires to 119 respondents who have bought a product in Tokopedia's website. The results shows that only trust that has significant influence toward online Repurchase intention and customer satisfaction. Furthermore, Path and Sobel analysis results show that customer satisfaction only mediates the influence of trust toward online Repurchase intention. Keywords: Online repurchase intention, customer satisfaction, trust, e commerce
Chyntia Harijono