total quality management and job satisfaction
235222005
Integrating Workplace Spirituality, Total Quality Management, and Job Satisfaction
TQM needs comprehensive refashioning of "softer" methods whose components encompass the core concept of personnel management to be entirely practical and self sustaining. The alleged usefulness of the people aspect of TQM's is essential than its technical side in influencing the presumed utility of customers. Thus, the successful execution of TQM programs profoundly depends on the motive, abilities, engagement, and rolepowers of the participants in an organization. TQM is not just about solving problem but more about satisfying clients. Hence, this study investigated the interaction effect of soft Total Quality Management, employees' Job Satisfaction and spirituality at work. The respondents were employees of Islamic banks in Indonesia. The hierarchical regression was considered to be the most appropriate analytical tool used for data analysis in this study. The findings showed that all dimensions of soft total quality management had a detrimental effect on job satisfaction. Moreover, stronger employees' spirituality at work strengthen the association between soft TQM dimensions, except empowerment, with job satisfaction.
158569321
Total quality management and job satisfaction among the bank employees
Total quality management (TQM) is one of the popular practices among management practitioners for the last two decades. Most corporations/firms, nowadays, consider TQM as a source of competitive advantage. This paper aims to investigate the relationship between TQM elements and job satisfaction. This study is a quantitative research by nature. A questionnaire was developed from the previous studies and was used in this research. Regression was adopted to test hypotheses. The results of the study reveal that three independent variables, namely teamwork, organisational culture and reward and recognition have positive and significant relationships with job satisfaction. On the other hand, no significant relationship between organisational trust and job satisfaction was evidenced. The findings of this study may contribute significantly to the development of new knowledge, and help understand how TQM elements work in the banking sector of Bangladesh.
Md Zahidul Islam Ikramul Hasan Md Munir Hossain Kim Cheng Patrick Low
222187085
The Effect of Total Quality Management on Job Satisfaction, Affective Commitment, and Organizational Citizenship Behavior of Employees in the Ministry of Youth Affairs and Sports
Purpose: This study was conducted to present the model of the effect of comprehensive quality management on job satisfaction, affective commitment and organizational citizenship behavior in the Ministry of Sports and Youth. Method: The statistical population of this study includes all employees of the Ministry of Sports and Youth, using simple random sampling, 253 of them were selected as statistical samples. The tools used in this study included Hartline and Farrell's job satisfaction questionnaires (1996) Moda et al. (1979) emotional commitment questionnaire; The Organizational Citizen Behavior Questionnaire of Teper et al. (2004) and the Comprehensive Quality Management Questionnaire of Zhang et al. (2000) whose formal content, and structural validity have been confirmed. Also in a study, questionnaires were distributed among 30 employees of the Ministry of Sports and Youth, using Cronbach's alpha, reliability of organizational citizen behavior questionnaires, job satisfaction, emotional commitment questionnaire and comprehensive quality management questionnaire. 0.81, 0.73, 0.75 and 0.76, respectively. To analyze the data, descriptive and inferential statistics (Pearson correlation coefficient, and structural equation model) were used in SPSS and LISREL software at a significance level of P <0.05. Results: The results show that total quality management has a positive and significant effect on emotional commitment (b 0.67) job satisfaction (b 0.61) and organizational citizenship behavior (b 0.85) The results also shows that job satisfaction had a positive and significant effect on organizational citizenship behavior (b 0.52) and emotional commitment (b 0.75) and organizational citizenship behavior also had an effect on emotional commitment (b 0.54) It has a positive and significant effect. Conclusions: Therefore, staff managers in the field of Warsaw should emphasize the presentation of these principles in order to increase productivity in the country's sports. It is suggested that the special method of evaluation of managers of the Ministry of Sports and Youth be designed based on quality awards and that the best managers be identified and encouraged in this regard every year.
Mohammad Saeid Kiani Shahab Baharmi
225485057
Examining the relationship between soft total quality management (TQM) aspects and employees' job satisfaction in "ISO 9001" Sudanese oil companies
PurposeSoft total quality management (TQM) aspects are the facets of TQM that mainly concern with the management of human resource in a way to achieve the results of employees' job satisfaction. Based on this approach, the objective of this research is to examine the relationship between the most popular five soft TQM aspects and employees' job satisfaction in "ISO 9001" certified Sudanese oil companies.Design/methodology/approachData were collected through questionnaires from employees across a total of five Sudanese oil companies owned by the government, and adopting an ISO 9001 quality program. The total population of the study consists of 1,505 permanent employees, while the sample size was 253 employees, determined by adopting a stratified random sampling technique. The multiple regression model was adopted for data analysis.FindingsThe results showed that the construct of soft TQM aspects including "top management commitment" "employee empowerment" "teamwork" "training and education" and "employee involvement" explain 74% in the variance of employees' job satisfaction. Results showed positive association between soft TQM aspects and employees' job satisfaction at the 5% significance level. It was also found that each individual variable of the five soft TQM aspects has a significant positive association with employees' job satisfaction. Meanwhile, the results indicated that the most important soft TQM aspect in explaining the variability of employees' job satisfaction was the "employee empowerment" with the highest correlation coefficient (b) of (0.189).Practical implicationsThe study recommends that in order to achieve their primary goal of employees' satisfaction, HR practitioners within organizations adopting total quality programs should align their practice in such a way to enhance soft aspects of TQM. Policy makers and top management in order to gain long term infrastructural benefits obtained from employees' job satisfaction should show a visible support to TQM programs and allocate necessary resources to train their staff in the quality management system that enhance their empowerment and involvement. The study also recommends that since soft aspects of TQM raise their job satisfaction, employees should support and conform to quality management systems within their organizations.Originality/valueThe paper focuses on soft TQM aspects' practical implementation. The findings make a significant contribution by using ISO certified governmental Sudanese oil companies and tested the hypothesized model entails the impact of soft TQM implementation and employees' job satisfaction.
Abuaraki Osman Ahmed Abdalla Abdelrahim Idris
52180689
A structural model of total quality management, work values, job satisfaction and patient safety culture attitude among nurses.
AIM This study explores the impact of total quality management on patient safety culture attitudes among clinical nurses, focusing on the correlations between total quality management, work values, employee satisfaction, and patient safety culture attitudes. BACKGROUND Implementing total quality management can improve nurses' attitudes towards patient safety culture. METHOD This hospital based, cross sectional survey used a convenience sample of 30 inpatient units and 12 intensive care units at five Taiwanese regional teaching hospitals with over 500 beds. Seven hundred questionnaires were distributed (140 to each hospital) during 25 June 5 July 2015. Data were collected using an anonymous, self administered, and structured questionnaire. The model was tested using structural equation modelling and serial mediation analysis. RESULTS Of 515 completed questionnaires (73.6% response rate) 23 were invalid and 492 were used (70.3% retrieved rate) The total effect of total quality management on patient safety culture attitudes was significant via work values, which had a direct influence on patient safety culture attitude. Total quality management affected employee satisfaction, which directly influenced patient safety culture attitudes. CONCLUSION Total quality management creates a beneficial working environment and improves patient safety culture. Total quality management, work values, and employee satisfaction orientation are important predictors of nurses' attitudes toward patient safety culture attitudes. IMPLICATIONS FOR NURSING MANAGEMENT Health care managers should cultivate nursing performance to achieve continuous quality improvement in nursing care.
Journal of nursing management
Kuei-Ying Wang C C Chou Jerry C K Lai
235211652
The Relationship Between People Related Elements of Total Quality Management (TQM) Practices and Employees' Job Satisfaction in Apparel Industry in Gampaha District
Apparel manufacturing sector is the largest industrial sector in terms of density of employees. Over the last few decades, the importance of TQM has emphasized as a mean of competitive advantage. Peo in apparel industry. people related TQM practices (PRTQM) have identified as the most important practices for organizational success. Peoplerelated practices mainly involve with soft performance of the organization. Therefore, the focus of the present study is to examine the relationship between people related elements of Total Quality Management practices and Employees' Job satisfaction in Apparel Industry in Gampaha District, Sri Lanka. In Sri Lanka, the data were collected from 110 employees using convenience sampling technique from Production Managers and Supervisors in selected garment factories in Gampaha district with 94% response rate. The study finds a positive relationship between peoplerelated TQM practices and employees' job satisfaction. Among six independent variables, Top Management Leadership, Employee Empowerment, Employee Involvement, Teamwork and Compensation had the significant relationship with employees' job satisfaction. The results of this study show that Employee Training has no significant relationship with employees' satisfaction. Finally, the study concludes that, only five TQM elements (Top Management Leadership, Employee Empowerment, Employee Involvement, Teamwork and Compensation) could impact on employee satisfaction in the apparel industry.
Dms Dissanayake K G K S Wijesingha
149918977
The Effects of Total Quality Management as Teaching Innovation and Job Satisfaction on Academic Performance of Students in Pakistan
This conceptual paper focuses on the effects of total quality management on students' academic achievement of secondary school students in Pakistan with teaching innovation and job satisfactions. Generally, teaching innovation as part of total quality management is considered as the most important factor in education system. Even though teaching method is an issue in students' academic performance, teachers' capacity building has remained a contested issue in Pakistan. There is a remarkable gap in the provision of quality teachers and students performance in Pakistan; this is as a result of unqualified teachers in the schools. Therefore, this paper discusses the effect of learner centred method of teaching as innovation on students' performance and the influence of teacher capacity development as a factor in academic attainment of the school researches have shown that improvement in teaching methods and little spending on teachers' development training are associated to increase in school achievements.
Waqas Mahmood Siti Noor Ismail
169324662
The Nexus Between Total Quality Management, Job Satisfaction And Employee Work Engagement In The Food And Beverage Multinational Company In Nigeria
Adopting total quality management (TQM) program in an organisation may have consequences not only for organisational outcomes but also for employee work behaviour. Therefore, this study investigates the conceptual and empirical link between TQM practices, job satisfaction, and employee work engagement. Cross sectional survey design, quota, proportionate and simple random sampling were used to draw 300 participants from the study population, out of which 190 responded and n 183(61% usable responses to the questionnaire designed for the purpose from employees of a food and beverage multinational company in Lagos metropolis were obtained. Regression and correlation analyses were used to analyse the study data. Significant positive relationship was found between dimensions of TQM practices (leadership and management support, employee participation, training, reward and recognition, and customer focus) job satisfaction and employee work engagement. After controlling for sex, age and experience, job satisfaction and TQM practices construct jointly and independently predicted employee work engagement. Also, job satisfaction partially mediated the relationship between TQM practices and work engagement. The implications of soft TQM implementation on employee job satisfaction for achieving highly engaged workforce are discussed.
Olaoluwa J Oluwafemi Samuel Essien Okon
219860670
The Impact of Process Improvement and Total Quality Management (TQM) on Job Satisfaction
Hui En Seow
229322101
The Influence of Total Quality Management Practices towards Employee Job Satisfaction
This study was conducted to identify the relationships between Total Quality Management (TQM) practices as well as their effects towards employees' job satisfaction at Majlis Bandaraya Melaka Bersejarah (MBMB) The objective is to have a better understanding on one of the approaches as in TQM practices in preparing the organization which is to deal with environmental changes. This study involved 261 respondents from lower and middle level management employees. This study found that training and teamwork dimension had significant, strong and positive relationships with job satisfaction, while top management commitment and customer focus dimensions were recognized to have significant, moderate and positive relationship with job satisfaction. On top of that, it was discovered that training and teamwork dimension of TQM practices had the greatest influence towards employees' job satisfaction. Top management commitment was the second influential factor of TQM practices towards employees' job satisfaction. However, customer focus was not found to have any significant influence towards MBMB employees' job satisfaction.
Narehan Hassan Azwan Shah Aminuddin Nur Athirah Sumardi Zulkefli Abdul Rahman Mazuin Mat Halif Afiza Abdul Majid Rozilah Abdul Aziz Sharrifah Ali Aida Shekh Omar