Quality Management: Important Aspects for the Food Industry
Certainly, with the advent of globalization, the market has become more competitive, be‐ cause it has opened the opportunity for new competitors. This does not necessarily mean risk for the survival of local businesses, but a challenge that they must consider. This chal‐ lenge relates to the need to create greater consumer loyalty to products and services, greater suitability of the product to the consumer’s needs and greater concern about the social im‐ pact of the company. Moreover, this global scenario represents some opportunities for the companies to act in the new markets. It is clear that this action will depend mainly on the quality of their own products and services offered.