The web of system properties: a general view of systems
This paper considers why informed computer predictions are so often wrong. A limited perspective seems to be a factor. It is proposed that a general understanding of the nature of systems is necessary to predict and create the future of information systems. Based on a general definition, a set of system properties is proposed which can be applied equally to human-created and natural systems, i.e. to hardware and software as well as organisms and societies. Assigning values to each property allows a system "web" to be drawn representing its overall performance. The model predicts that Windows will displace DOS, but that electronic mail will not displace paper communication. It is suggested that a balanced view of system properties will not only allow better prediction of future information systems trends, but allow design of information systems which avoid the "revenge" effects common with new technologies.