A Framework to Discover New Business Processes through Business Data Integration
It is common to see that many telecommunications businesses IT-ICT systems are hosted within large data-driven telecommunications business telecommunications companies such as Verizon, after merging with former competitive companies, such as MCI. To continue providing business services to all existing customers, after completing each business merger, most existing telecommunications business IT-ICT systems from each merged company remain the same. However, to win new and sustain current customer markets among such customer data-driven competitive companies, new and improved telecommunications business processes and services from the integrated company resulting from the merger are required. However, developing new telecommunications business processes and services on top of multiple existing telecommunications business IT-ICT systems is a challenge. In this paper, we introduce a new framework that can be used to develop customer data-driven telecommunications business IT-ICT systems on top of existing telecommunications business IT-ICT systems, supporting new business processes and services. Using this framework, the existing telecommunications business IT-ICT systems will be reused at a system level, instead of focusing on reusing processes or reusing source-codes, to support new business services. This framework also provides a simpler approach to integrate the existing telecommunications business IT-ICT systems.