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Given scene/plot descriptions from movies or TV shows, and given a specific question about the scene, summarize the question into a title

After Carol Danvers (still going as Vers) crashes into the Blockbuster, she meets a security guard who has trouble understanding her so she asks to herself if her "universal translator" is working. Presumably she needed the translator because she was unable to understand English without it. We don't exactly know what the Kree did to her when they captured her, but it definitely involved some sort of artificial amnesia. Most amnesiacs still retain core level memories like motor functions and language skills. According to that, Carol should have been able to understand the security guard even without her translator. Did the Kree somehow manage to erase her ability to understand English? If they didn't, why was the guard not able to understand her?
Output:

Show your work and conclude with the exact phrasing "Therefore, the final answer is [answer]." where [answer] is just the final number or expression that solves the problem.
user
Why is Carol unable to understand English?