business analyst ii robert smith phone 123 456 78 99 email infoqwikresumecom website wwwqwikresumecom linkedin linkedincomqwikresume address 1737 marshville road alabama objective business analyst ii 14 plus years experience developing providing indepth analysis customer service offerings energy efficiency programs performance metrics demonstrated strengths include performance management project documentation environmental valuation technology integration business requirements business caseroi risk management process engineering data collection statistical analysis critical path mapping visual presentation data skills excel ms project powerpoint onenote visio proficiency microsoft office suite applications ms access sharepoint site creation management crm systems work experience business analyst ii abc corporation 2010 present managed supported crossorganizational effort install 30000 charging station across sce service territory coordination revenue services meter services customer contact center designed implemented framework incentivize large commercial customers purchasing ev charging stations enrolling demandbilled rate facilitated statewide effort attain 15 million zeroemission vehicles roads 2025 provided crossfunctional project support three customer service operational groups order achieve maximum efficiency received individual recognition exceeding project team expectations delivering quality program business implemented quality assurance controls ensure compliance regulatory tariff streamline account setupenrollment ev rate reduce overall cost labor developing integrating standardized tools templates streamline crossfunctional project management create visibility critical project information professional aide college internship program abc corporation 2005 2010 managed sharepoint portfolio containing milestones implementation dates 50 operational mandated strategic projects designed customized sharepoint sites facilitate organization consolidation projectspecific material created administered document library containing standardized templates six project phases autornated intermal project intake process improve portfolio management creating sharepoint request form facilitated project tracking prioritization resource capacity planning responsible multiyear strategy design development implementation industry leading performance management tool used senior leadership support edisons customer service operations division serving population 14m free resume template copyright qwikresumecom usage guidelines