robert smith business analysis consultant phone 0123456789 email infoqwikresumecom website qwikresumecom summary project consultant business analyst 8 years enterprise level experience including extensive work call center environments acted liaison technology business partners communicate needs requirements responsible proactive monitoring endto end processes entire contact center environment core competencies business analysis data analysis marketing research report writing process improvement gap analysis project management data visualization client loyalty research panel managerment online surveys vendor management website development excel tableau sparq spss visio sql jira professional experience business analysis consultant wells fargo contractor may 2015present key deliverables acts liaison client area technical organization planning conducting directing analysis complex business strategies enhancements solved existing new contact center technologies work business contacts define document business functional requirements contact center cti solutions utilize knowledge genesys cti ivr nice call recording avaya cisco icm platforms shepherd projects development lifecycle work closely development quality assurance production support managing sdic touch points groups additional responsibilities include cost analysis vendor management capacity planning resource utilization coordination user acceptance testing comprehensive documentation project deliverables status reporting thorough understanding contact center disciplines industry trends business drivers benefits contact center technology ability communicate applicable partners leaders knowledge business analysis project management methodologies well genesysresponsible continuous workflow management process health business governance forecasting analysis accomplishment status reporting avp operations project consultant bank america july 2011november 2014 key deliverables gathered document business functional requirements contact center cti solutions 2259 oak street old forge new york 13420 free resume template copyright qwikresumecom usage guidelines