jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary enthusiastic goaloriented resourceful accounting technician 15year track record providing exceptional attention detail organizational interpersonal traits knowledge eden use understating training ledger verification accounts payable excellent verbal written communication customer service skills eager learn grow excel understanding financial reporting administrative abilities training development handling customer complaints friendly relatable skills customer service management multitasking prioritization accounts payable receivable washington state bars tyler technologies software eden munis work history accounting technician 072022 current burlington coat factory corporation owings mills md applied proper codes invoices files receipts keep records organized easily searchable reconciled account information reported figures general ledger comparing bank account statement month investigated daily variances corrected errors resolve discrepancies input financial data produced reports using eden entered figures using 10key calculator compute data quickly matched purchase orders invoices recorded necessary information managed responded correspondence inquiries customers vendors maintained account accuracy reviewing reconciling checks monthly effectively communicated clients payment needs kept updated detailed accurate ledgers maintained relationships vendors managed invoices eden processed fullcycle accounts payable including review invoices proper gl coding preparing agenda bill expenditure reports program administrator us bank procurement program administrator petrocard visa program prepared journal entries ran various gl reports entered daily cash smartgov including payments utility tax admissions tax business licenses downtown paid parking coins boat launch efts prepared balanced daily deposits gl reconciled monthly statements transactions keep vendor records accurate current worked closely department personnel produce accurate timely bills served backup public works business licensing accounts receivable finance coordinator 102019072022 nordstrom federal credit union city state demonstrated excellence customer service utilizing invaluable interpersonal communication skills handled incoming outgoing deliveries created receipt reports munis smartgov dor interdepartmental use provided general specific servicerelated information concerning business licenses washington state department revenue information promoted products services based customer needs gathered collected financial information business verified accuracy system assisted accounts payable receivable transactions assisted vendors avoiding late penalties scheduling payments advance verified interdepartmental invoices improved office operations automating client correspondence record tracking data communications ie accounts payable utility billing business licensing monitored front areas main phone line questions could promptly addressed organized meetings department director staff coordinated availability conference rooms participants provided timely project management within budget constraints multifaceted problems concerning executive leaders ie volunteers america osg assist optimized organizational systems payment collections apar deposits provided backup front desk step assist various tasks whenever employee absent lunch resolved issues active listening openended questioning escalating major problems manager interacted vendors contractors professional services personnel receive orders direct activities communicate instructions sorted distributed office mail recorded incoming shipments city records answered multiline phone system routing calls delivering messages staff greeting visitors issued various passport applications npic processed issued businesses licenses department revenue washington state collected appropriate fees issued public notification official activities assisted sao audits providing requested documentation answering questions related accounts payable optimized organizational systems payment collections apar deposits recordkeeping member service representative ii accounting specialist 052011 102019 seattle athletic club city state demonstrated excellence customer service utilizing invaluable interpersonal communication skills handled incoming outgoing deliveries provided general specific servicerelated information concerning credit union products policies operated balance cash drawer set new account files provide members necessary information membership crosssold credit union products services promoted credit union products services based member needs obtained member interviews andor review members account maintained accurate inventory count accurately maintained membership accounts received processed loans visa payments knowledgeable fsp forza catalyst check 21 pegareach systems learned internal systems related service role duties provide skilled team backup handling customer demands researched rapidly resolved client conflicts maintain key accounts maintained updated knowledge internal processes industry best practices optimize service delivery trained directed new employees call script use conflict resolution data entry practices boost customer satisfaction ratings maintained accurate current customer account data manual forms processing helped large volume customers every day positive attitude focus customer satisfaction described product highlights benefits help guide purchasing decisions assisted members correcting account service system issues educating required forms technical processes ie online banking followed customers regularly via phone email obtain payments schedule services increased revenue actively listening customers proposing optimal kasasa visa offerings promised best prices nordstrom cu members maintained accuracy determining loan quotes answered average calls emails faxes per day addressing customer inquiries solving problems providing product information quickly accurately answered customer questions suggested effective solutions resolved issues increase customer satisfaction met customer call guidelines service levels handle time productivity promptly responded inquiries requests prospective customers delivered prompt service prioritize customer needs increased revenue actively listening customers proposing optimal kasasa offerings maintained accurate current customer account data manual forms processing digital information updates crosstrained provided back customer service managers followed customers resolved issues maintain high standards customer service sought ways improve processes services provided prevent fraud followedthrough critical interdepartmental escalations increase customer retention rates trained staff operating procedures company services sports desk lead barista child care 092009 052011 company name city state demonstrate excellence customer service hospitality utilizing invaluable interpersonal communication skills implement onthejob training new employees data entry filing administrative support handle incoming outgoing deliveries accurately maintain cash credit card member charge resources computing sale pricing receiving processing payments acquired indepth knowledge surrounding area offer guests information dining options entertainment shopping activities greeted visitors customers upon arrival offered assistance answered questions build rapport retention used internal software process reservations checkins checkouts confirmed relevant guest information payment methods prevent fraud answered multiline phone system greeted callers enthusiastically led children creative athletic educational activities maintaining safe orderly group created superlative coffeehouse experience customer service beverage preparation presentation instore marketing thorough cleanliness sanitation space introduced children educational games activities boost learning degree shoreline community college seattle wa high school diploma 2002 juanita high school education