jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary knowledgeable manager oversees technology deployment maintenance instructs leads staff members support hardware software networking infrastructure actively works executives determine implement tech needs manages technology strategy training documentation skills work planning prioritization project management testing troubleshooting systems analysis staff training team leadership coaching mentoring network security software customer service education roy c ketcham senior highschool wappingers falls ny 052009 high school diploma certifications certified cisco meraki network operator work history community college aurora information technology manager aurora co 072021 current reviewed assessed architecture design implementation testing deployment needs identify project requirements costs guided implementation companywide enterprise security strategy network hardware disaster recovery data protection endpoint protection created storage allocation new build existing windows servers clusters supported budget process tco modeling manage reduce spending managed teams contractors full time staff coaching mentoring driving efficiency managed reduced spending support budgeting processes tco modeling procedures maintained camera physical security systems supported phone photocopier fax machine physical equipment wrote policy procedure manuals governing internal use oversaw department operations training raytheon technologies corp systems administrator otis 032018 072021 vmware management nutanix ahv management implemented active directory automation implemented access control implemented secure efaxing rightsolution ensure patch management automation implementation implemented remote managed pdu ldap control implemented ad audit file share audit meet hipaa efile retention policy implemented server alerts ensure local remote backup restore systems working implemented ensure email encryption hipaa compliance spoof protection migrated financial software external onprem misi ate implemented sso multiple internal sites created patches solutions fix bugs existing applications provided comprehensive training internal offsite users optimize systems maintenance resolve recurring issues kept software licenses current computers mobile devices oversaw activities maintain operations maintaining laptops tablets pdas 750 users orchestrated integration communication software upgrades automated nightly batch using active batch scheduler created nightly jobs database backups coached mentored employees offered constructive feedback performance improvement planned implemented complex internet intranet applications multiple platforms designed evaluated wan lan connectivity technologies diagnosed executed resolution network server issues standardized job tasks trained junior team members industry best practices standards analyzed complex project server issues worked large enterprise businesscritical applications managed development system protocols deliver complete persistent data set arranged staffdevelopment programs training workshops staff every level deployed antivirus security solutions throughout entire system network monitored safety compliance maintain strict standards protect team members harm created updated maintained azure security standards best practices across azure domain alorica inc computer repair technician sarasota fl 062006 042021 resolved software hardware related issues trained technicians ipad repairs microsoldering researched identified problems computers advised staff clients plans action disassembled computers perform diagnostics check repair needs responded support requests end users patiently walked individuals basic troubleshooting tasks updated installed new software desktop laptop computers maintain latest technology refurbished used computers technological equipment saving companies money oversaw equipment inventory maintain onhand availability necessary replacement parts consumable goods access help desk technician hamtramck mi 032015032018 implemented mesh network secure vpn vlans group policy management company wide active directory email implementation patched software installed new versions eliminate security problems protect data broke evaluated user problems using test scripts personal expertise probing questions loaded software granted permissions configured hardware new employees part manage process customers expectations support technology functionality order provide positive user experience trained supported endusers software hardware network standards use processes maintained servers systems keep networks fully operational peak periods provided oncall support 247 documented transactions support interactions system future reference addition knowledge base provided tier 1 tier 2 support nontechnical internal users desk side support services explained technical information clear terms nontechnical individuals promote better understand understanding helped streamline repair processes update procedures support action consistency configured hardware devices software set work stations employees created support documentation enabled user community extend skills leverage system features find resolutions questions without intervention support team created patches solutions fix bugs existing applications provided comprehensive sive training internal offsite users optimize systems maintenance resolve recurring issues managed practical action plans respond audit discoveries compliance violations performed daytoday lan wan administration maintenance support configured networks smooth reliable operation meet business processes objectives took responsibilities administrator absence filled gaps around office maintained network hardware software monitored network support network availability end users languages spanish negotiated