jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary technical support project manager professional 10 years experience converts roadmap features smaller user stories acceptance criteria collaborates product owner roadmap planning prioritization currently maintains active dod top secret clearance education master science cybersecurity 2020 fordham universit grad school arts scienc new york ny bachelor science information technology systems 2018 fordham univerity new york ny experience business analystpmo analyst 012022 current barclays bank wilmington de oversaw 8 project spaces furnished project updates various stakeholders informing strategy adjustments progress supported workstream lead tracking reporting statuses organized coordinated project meetings various parties documented tracked issues 50 jira tickets tracked communicated issues risks decisions teams management communicate validate requirements relevant stakeholders analyze regulatory business requirements project planning coordination tracking based documentation business requirements gathering quality assurance product teams ability understand complex detailed processes summarize incorporated best practices predeployment implementation day forward process recommendations identified analyzed user requirements procedures processes develop optimization strategies provide product andor regulatory training clients business partners identified managed risks issues dependencies assisted members variety business analysis process improvement change management activities knowledge operationsinformation security 032014 current air national guard city state developed information system security plans procedures monitors project activities resources mitigate risks sharepointactive directory admin granting users access group permissions created updated internal information security compliance policies procedures standards defines project scope requirements deliverables develops modifies provides input project plans coordinates integrates project activities facilitates resources produced accurate communications time sensitive situations identified vulnerabilities recognized security breaches attempted intrusions unauthorized accesses kept records prepared accurate timely reports manually automated methods utilized technical knowledge solve complex challenges access provisioning automation user identities provide situational updates leadership security breachescrisis events maintain confidentiality information data perform typing scanning filing duties active directory experience group policies account management reporting business analyst 012021 092021 broadridge financial solutions city state managed projects served primary liaison client multiple internal groups clarify goals meet standards deadlines utilized oracle applications jira confluence remedy systems gathered data support scope assigned tasks crafted documentation eg governance business requirements documentation partner documentation etc maintain project client level reporting externally internally established fostered managed strong working relationships stakeholders teams participated golive project would involve training user guide documentation internal hand global support team participated planning strategy sessions documented work daily collaborated stakeholders define features integrations partnerships identified analyzed user requirements processes develop optimization strategies defined business technical requirements based business problems isms coordinator project manager 102019 052020 fcb health network city state tasked isms coordinator assist postiso 27001 certification monitor maintain ongoing tasks following cips incident response testing documentation procedures create gather maintain documentation project plans detailing tasks time frames deliverables produce clear understanding objectives requirements analyze import export data reports identify potential risk concerns conducted periodic inspections job sites quality progress highlights microsoft office suite knowledge oracle ebs excellent communication experience using jira sharepoint active directory group permissions experience