career overview accomplishments jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom extremely anchored information technology looking position texas area exceptional leadership skills background following competencies sap ecc sap bpc remedy ar system problem solving sap hana recruiting ms sql server oracle unix system administrator business analyst project management skilled performing technical duties information processes systems determine potential areas improvement excellent qualifications working technical nontechnical stakeholders gather business functional technical requirements information technology projects participated decision making upper level management understand broader impact developing systems work experience sap basis administrator monroe louisiana 092009 present centurylink telecommunication company completed life cycle implementation sap system landscapes include upgrades migrations installations client administration transports applying support packages performance tuning sap r 3 ecc bi solution manager bi accelerator ep systems unix aix platform successfully performed sap ehp upgrades abap java systems successfully performed sap system upgrades r3 47 ecc 60 performed java administration using java j2ee administration tools visual administrator configuration tools performed various database administration activities scheduling backups increasing db data table spaces disaster recovery restore strategy consistency check system copy refresh activities oraclebrtools system copy homogeneous systems applied abapjava support packages addons oss notes kernel upgrades sap systems configured cts transport management system tms complete setup correction transport system cts using stms configuration nwdi deployment components system landscape standardized manner performance tuning database memory management logon load balancing workload analysis monitor sap systems performing adjustments sap database unix follow standard processes proper management sap systems including incident change problem management maintain development quality assurance production systems sap erp ecc 60 setup ccms monitoring ecc systems installupgrade solution manager configured ewrearly watch reports ecc systems assist hana installation ecc test case benchmarking install maintain 3rd parties sap ecc boltons macro4 columbus bsi taxfactory etc perform oracle duties troubleshooting sap ecc system perform aix duties troubleshooting sap ecc system excellent communication skills ability translate business requirements technical tasks sao bpc infrastructure lead monroe louisiana centurylink telecommunication company 092009 present architecture design bpc landscape implemented ms version sap bpc landscape installed upgraded various versions sap bpc 71 75 10 applied enhancement packs support bpc landscape upon business requirements perform daytoday infrastructure tasks ensure optimal performance provide endtoend user support troubleshoot system users issues monitor bpc landscape prevent issues high peak hours provide 24 hour call support coverage needed communicate lead bpc users regularly ensure business technical requirements fully understood preparation technical documents stakeholders delivered presentations audiences required development user training testing support deployment plans bpc liaison business reciedy administrator monroe louisiana 092008 072009 centurylink telecommunication company installed configured bmc action request system assignment engine approval server email engine flashboards ci viewer installed configured customized bmc atrium cmdb installed configured customized service desk incident problem management modules installed configured customized service level management module installed configured customized remedy knowledge module analyzed designed developed implemented maintained moderate complex initial load incremental ars mappings workflows provide data foundation data itsm modules incident problem service level cmdb foundation provided dba services backuprecovery scripts index management performance tuning optimization troubleshooting database capacity management hosted planning meetings teleconferences space centers define requirements new custom workflow provided documentation requirements produced visio graphs support processes documentation graphs required every enhancement made itsm applications operating system sun solaris 10 database oracle 10g web server apache tomcat bmc products ar system 7001 midtier itsm modules syotem administrator monroe louisiana 062007 092008 centurylink telecommunication company administer unix windows server software packages including hardware upgrades software upgrades patches installations monitor evaluate server behavior maintain optimal levels performance troubleshoot daytoday server issues determine root cause analysis future reference developed monitor tool help aid server admin duties education training implement various server changes make sure systems comply sox policies implemented failover capabilities increase reliability production systems established implemented disaster recovery plan comply backuprestore policy 247 oncall support bachelor science computer information systems grambling state university grambling la gpa gpa 367 computer information systems gpa 367 skills abap ibm aix aix apache ar backup benchmarking bsi bi excellent communication hardware upgrades crm client database administration dba database disaster recovery documentation email erp graphs hpux j2ee java notes lotus notes meetings memory ons operating systems operating system optimization oracle db oss peak policies presentations processes quality assurance redhat linux sap sap r3 scheduling scripts sun solaris strategy user support user training tomcat troubleshoot troubleshooting unix upgrades upgrade visio web server windows server workflow