executive profile jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom senior leader 15 years corporate level operations significant leadership development experienceee eager identify risk leverage best practices partner strategic planning collaborate stakeholders supporting employer optimizing financial operational performance offer numerous years operational management experience proficiency security safety business analytics staff development project planning solid record developing managing implementing multiple strategic operational projects simultaneously dynamic organization prioritization time management skills consistently achieved critical deadlines maintaining high quality standards budgetary considerations mind possess excellent computer skills ms windows platforms excel outlook word power point skill highlights project management business operations organization strategic planning pl management customeroriented service quality improvement staff development motivation departmental operations management core accomplishments operations management directed managed 85 accounts throughout state increasing revenue 11 million per year 3 years created critical kpis track improve performance customer issues safety statistics boosted customer satisfaction ratings 50 36 months improved operational efficiency 30 identifying process issues developing strategic recommendations improvement staff development launched wellreceived program professional development courses staff mentored coached employees resulting 12 increase productivity reducing turnover 25 professional experience operations manager 032013 current comfort keepers blue ash oh usa operations manager state indiana assisting general manager corporate leadership development operations profitability 85 accounts indiana directs overall business operations distribution warehouses manufacturing plants power plant various offices small business sites developed managed annual state budget 33 million including revenue expense forecasts delivering premium service clients meeting exceeding financial goals implemented systems processes improve efficiency reduce project costs durations managed planning subcontractor selection construction management designbidbuild upgrading created implemented strategic business plan profitable growth grew accounts 50 3 years increased revenue 65 within state indiana successfully resolved employment turnover 80 creating incentive training programs developed operational plans local national strategic accounts maintain service level agreements ensure strict compliance key performance indicators kpis establish maintain client relationships ensure operational success delivering team orientedquality operations always available 247 accommodate needs client staff knowledge p l local office indiana completely reorganized management team management structure reduce redundancy overall labor cost 15 increasing employee satisfaction productivity work closely hr manager resolve customer employee complaints manage relationships clientscustomers third party contract service providers ensure compliance g45 policy procedures include overseeing processing accurate invoicing brigade command sergeant major 2009 2012 city state senior enlisted command sergeant major operational executive brigade assigned geographical territory northeast consisting 41 college university reserve officers training corps rotc programs across 9 states implemented security protection loss prevention programs 41 universities across northeast primary operations physical securityloss prevention manager brigade minimize risk 500 military employees 200 department defense employees conducted risk assessments site inspections implemented asset protection loss prevention programs program one point nonexistent established transparent networking relationships internal external agencies meet response goals emergency situations acted liaison military police local law enforcement campus security personnel staffed trained developed coached team members six different functional departments included human resources operations intelligence logistics marketing departments highly experienced conducting performance evaluations training development key achievements operational projects came time within scope budget 2535 brigade recognized number 2 brigade 9 nation recognized commanding general best strategic security plan place acknowledgement led 241 university programs following suit first sergeant 2004 2007 nacity state selected six peers company first sergeant stand new unit army transformation program becoming first unit designated brigade combat team prioritized planned coordinated led multiple projects simultaneously united states serving 4 tours duty iraq selected brigade commander oversee operations development security protocols camp victory bagdad iraq responsible security safety 5000 soldiers local nations developed operational strategic plan secure camp victory attacks developed trained soldiers iraqi military ghana soldiers quick reaction force teams respond threats key achievements projects remained within scope budget completed ahead schedule led operational plan developing security protocols rebuilding iraqi school reestablishing power water sources local community maintaining security safety site multinational forces local civilian population recognized commanding general leadership excellence developing best operational unit division education master science security administration 2012 southwestern college winfield ks gpa 39 business quality management 2010 southwestern college winfield ks graduate united states army sergeants major academy graduate certificate emergency planning graduate certificate enterprise risk management currently working towards obtaining certified protection professional cpp certification skills budgeting forecast oversight business operations business plan leadership loss prevention networking personnel development develop policy proceduresprotocols quality risk management safety strategic planning execution training development