professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom seasoned professional extensive experience database administration change management cybersecurity proficient diverse range database platforms including onprem cloud databases demonstrated skill identifying risk compliance issues finding solutions skilled working pressure adapting new situations challenges enhance organizational brand highly organized motivated learn new skills technologies skills database support writing queries implementing security measures running backups risk management framework compliance security requirements production work multiple database platform support risk mitigation plans developing security plans monitoring tools change control documentation work history senior infrastructure operations analyst database administrator republic financial byram ms 012017 092022 working knowledge multiple database platforms db2 oracle sql server postgresql mysql sybase snowflake review execute simple complex database changes ddl dml production lower level environments prioritizing diverse tasks meet critical deadlines modify multiple relational objectoriented databases including oracle db2 postgresql mysql sybase sql sever snowflake utilized rdbms tools utilities monitor tune optimize system performance utilize itil data governance standards data privacy data masking extensive servicenow experience assisted development testing well helping customizing outofthebox features work application development teams develop modify database architectures evaluate change requests deployments ensure relevant information required included proficient use database tools visual studio db visualizer sql server management studio pg admin 4 datagrip wrote maintained technical functional specifications document database intentions requirements administered supported monitored databases proactively resolving database issues maintaining servers worked business technical partners develop implement procedures prevent data loss maximize system availability change incident management analyst rowe price city state 012014 012017 acted point contact critical time sensitive production issues coordinated weekly change management activities multiple support groups assisted compliance security issues across various platforms support groups controlled risk minimized production downtime scheduling timed production releases worked multiple vendors resolve production impacts coordinate activities utilized itil framework strategy effectively manage change throughout technology portfolio handled offhours production issues scheduled releases ensure efficient implementation reduce downtime created technical documentation policies procedures related change management strong customer service skills provided service levels management client base point person sensitive issues client vendor supervisor escalations handled tier 2 escalations acting subject matter expert various applications systems assuring priority issues addressed within correct slas assessed critical situations assure proper downtime procedures taken notifying providing updates impacted customer bases needed secior help desk analyst rowe price 012009 012014 provide internal support rowe price associates supporting three major call centers international offices troubleshot diagnosed issues 400 applications windowsunixmac enterprise environment properly documented escalated issues using remedy ticket tracking system servicenow proficient ability multitask track various tickets resolution member order processing team following strict procedures appropriately purchase distribute softwarehardware using technical writing skill maintained help desk remedy servicenow knowledge database updating documenting new procedures providing technical assistance firms client base troubleshooting various types media ensure availability rowe price financial applications technical support account executive comcast 012006 012009 performed tier 1 technical support comcast customers internet related services technology assisted network troubleshooting wired wireless network services pointperson supervisor management escalations technical matters assisted customers reviewing configuring internet security software norton mcafee worked tier 2 support advanced complex internet voip configuration issues provided technical support voip telephony issues specifically arris motorola platforms frequently led newhire classes train develop newhires comcast technical support education bachelor science cybersecurity 052014 university maryland university college maryland ascociates information technology support 042011 university phoenix high school diploma 052003 baltimore polytechnic institute baltimore md