member advocate iii robert smith phone 123 456 78 99 email infoqwikresumecom website wwwqwikresumecom linkedin linkedincomqwikresume address 1737 marshville road alabama objective seeking challenging member advocate position opportunities learn new skills hone current ones skills microsoft office customer service hospitality people management work experience member advocate iii abc corporation august 2012 october 2015 worked inquiries via web telephone helping customers understand healthcare insurance benefits claims acted concierge assisting customers transferring medical records setting appointments locating providers prepared claim adjustments services processed incorrectly recognized outstanding customer service going beyond normal customer service representative exceeded production met numbers required position assisted new trainees questions concerns used advanced level computer skills utilized daily member advocate delta corporation 2009 2012 greeting members handling cash coins good attitude always smiling handling checks following procedures depositing withdrawing money investigated amp resolved member inquiries complaints amp grievances customer service call center served liaison population 3000 handled accounts members advised policy information worked phone members doctors specialist getting problem fixed inbound outbound customer support responsible providing service solutions credit union members utilizing excellent indepth knowledge company products departments specialized identifying troubleshooting issues surrounding conversion chip enabled visa debit amp credit cards education mba human resources management 2010south university savannah ga free resume template copyright qwikresumecom usage guidelines