jasmine bell incident manager 18172491918 shorttechniquecom jasminebell66gmailcom heaneychester isle man summary passionate driven incident manager 3 years experience leading crossfunctional incident response risk communication highly skilled translating technical jargon clear concise communications ensuring prompt efficient resolution incidents proven track record process improvement initiatives realizing significant time efficiency gains strong strategic thinking problemsolving abilities demonstrated successfully managing critical incidents implementing automation tools bachelor science communication itil foundation pmp certified fluent english dutch excited bring expertise drive excellence dynamic company like adyen leveraging technical affinity communication skills enhance incident management practices experience incident manager adyen 2022 ongoing amsterdam managed coordinated response critical incidents impacting customer experience resulting 30 reduction resolution time developed implemented comprehensive incident management program including emergency operating procedures communication strategies collaborated crossfunctional teams drive process improvements automation leading 20 increase operational efficiency communicated ongoing incidents customers internal stakeholders translating technical jargon easytounderstand communications facilitated incident mitigation recovery resolution highrisk incidents ensuring prompt efficient response developed managed comprehensive incident management program including emergency operating procedures worked reliability engineering tech org improve incident tooling reliability user communications collaborated personnel teams across organization ensure best possible customer experience served feedback loop organization gathering customer feedback communicating customer needs product management teams life philosophy every crisis opportunity excel strengths strategic thinking utilized strategic thinking skills manage crossfunctional initiatives resulting successful implementation process improvements automation communication demonstrated strong communication skills effectively translating technical situations easily understandable communications ensuring efficient incident response problemsolving exhibited exceptional problemsolving skills identifying inefficiencies potential risks proactively taking actions mitigate risks drive continuous improvement wwwenhancvcom powered enhancu