professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom skilled technologist experience configuring computers servers peripheral devices work within established company security parameters adept managing permissions filters file sharing information specialist experienced managing data employers clients distributing information across organization analyzes data supports security organizes classifies maintains records contributes team efforts expertise information technology technical understanding documentation reporting customer service process improvement skills customer service expert technical issues analysis staff education training desktop support data entry software diagnosis ms office project management work history information technology specialist 122018 current marathon petroleum corporation jefferson hills pa documentation data collection technical support inventory management research time management strategic planning researched resolved account service problems friendly knowledgeable support documented customer concerns inquiry resolutions internal computer system gathered interpreted stakeholder feedback shape design solutions meet business consumer needs listened customers actively assess issues provide accurate information conducted analysis address customer preferences feedback valueadded electronic data interchange startup corporation accessed multiple databases investigate customer questions concerns led efforts pursue creative methods gather interpret customer perspectives partnering senior management product strategy initiatives performed research activities understand consumer needs opportunities inform validate ideas prototypes wireframes sketches utilized feedback guiding hosting data files transport data cloud architect 122019 012021 rtx santa barbara ca oversaw development maintenance organization computer systems intranet defined enterprise processes best practices tailored enterprise processes applications managed use various types databases configured installed upgraded new ones built maintained network infrastructure consisting windows linux virtual products wrote maintained custom scripts increase system efficiency performance time managed installation upgrade deployment projects provided onsite direction network engineers provided 2nd 3rd level technical support troubleshooting internal external clients managed monitored installed systems highest level availability resolved issues related operational components lan wan voice systems integration specialist 112017 122018 radancy garland tx develop maintain services used application integrations design integration solutions document design accordance best practices work development teams architect design build implement application integrations develop maintain data integration components sql queries stored procedures data extraction cleansing integration system front end components write plsql code retrieve appropriate data derived requirements build reports andor data extracts support business analysis support development resolving system defects acting liaison developing solutions coordinate directly business users business analyst best understand analyze business specifications provide technical assistance troubleshoot resolve integration errors project leader 112015 062017 emmes rockville md supported users local phone problem resolution education installed equipment data communications networks including cabling wireless routers telephone systems troubleshoot hardware software determine rectify network problems developed requirements analysis applications assessment implementation lan software ran cabling installed data drops new node installations set hardware software optimal configurations meet network performance requirements delivered network technology training junior team members endusers enhancing knowledgebase team productivity updated department documentation license databases infrastructure maps faqs maintain consistent response levels investigated corrected problems printers copiers peripheral devices monitored network performance provided network performance statistical reports realtime historical measurements education high school diploma bronx regional school bronx ny associate science computer information sciences 2019 lehman college city university new york bronx ny