jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom objective seeking challenging position able utilize customer service trouble shooting communication problem solving skills towards growth advancement within prestigious company experience 012015 current mortgage banking default operations specialist ii marriott international livonia mi responds internal inquiries customer service specialists regarding issues missing documents ordering certain third party services reviewing specialty flags facilitate gathering underwriting documents pre post underwriting decision making responsible conducting research mortgage files currently litigation present results management issues potential risks identified receives decisionresults underwriting qc review process according decision communicate effectively borrowers attorney status loss mitigation andor liquidation assess analyze trial plan andor modification document detail verify modification portal pega thorough understanding investor requirements impact potential loss mitigation default foreclosure processes coordinate tactic initiatives better streamline department processes procedures present senior management 042014 current audiovisual technician podium nashville tn responsible setting striking general sessionmeeting room exhibit labor including loadin install dismantle audio video andor lighting assist coordinate andor assist technical crews various sites work inventory control ensure complete equipment coverage clients established operates multimedia equipment responsible technical labor production ensuring picture sound quality performs maintenance audiovisual equipment coordinate meetings sales manager plannedunplanned events determine requirements client experience evolving knowledge photoshop indesign adobe creative cloud build strong relationships future current clients promote services psav 042013 092013 closing specialist 062009 2011 2011 2012 2012 042013 truist financial corporation florence ky liaison vendor lender attorney borrower refinance closing files processed preformed quality checks documents lenders attorneys accuracy ensured state guideline reference closing instructions followed responded inquiries borrowers lenders attorneys resolve discrepancies prepared title company closing documents timely professional manner worked build strong partnerships local lenders realtors attorneys prior closing called confirmed lenders borrowers ensure original schedule met corporate trainer centene corporation west palm beach fl conducted needed analysis determine training needs appropriate training methods based subject matter target audience developed classroombased virtual facilitation elearning programs developed high quality materials participant guides worksheets job aids facilitator manuals established performance objectives learning outcomes assessment tools attend project status meetings applicable information training programs conduct trainthetrainer forum new programs facilitate training classes needed mortgage loan processor ii charles river rockville md act liaison borrower investor requesting doc within timely manner processed conventional fnma gnma fhlmc fha va dsi jumbo 203k rehab 2nd mortgages heloc manage daily pipeline 60 80 loans develop reporting projected workflow daily manager customer service cbiz inc demorest ga managed team 15 associate took calls regarding bankruptcy property claims coached new hires conducted job training associates assisted homeowners general questions servicing mortgage home equity loans created procedures servicing foreclosure guidelines 102006 102008 team leader wehco city state provided superior customer service managing multiple projects provided help desk solution resolved customer complaints ensure utmost customer service trouble shoot ip address voip 012006 012008 operations assistant molex city state assisted preventative maintenance security troubleshooted repaired hardware software issue reviewed surveys quality assurance 012005 012006 quality assist deceunick north america city state accurately measured vinyl siding trained new employees proper work ethics assisted quality control ensuring higher quality product clients education present university north texas denton tx 2008 special skill certifications associate degree computer networking excel linux ms word right fax adobe creative cloud economic major remington college little ar skills adobe photoshop streamline attorney audio closing hardware computer networking client clients customer service decision making equity senior management fax help desk indesign inventory control ip lighting linux litigation managing materials meetings excel ms word multimedia processes quality quality assurance quality control reporting research sales manager sound surveys trainer training programs underwriting video voip workflow