jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary enthusiastic business analyst eager contribute team success hard work attention detail excellent organizational skills clear understanding regulatory compliance standards training workflow processes analysis motivated learn grow excel healthcare industry skills microsoft office suite generally accepted accounting principles gaap medical terms procedure knowledge medical insurance claims processing quality assurance sarbanes oxley data analysis financial reports problem resolution problem process improvement technical writing customer service email telephone etiquette cisco webex skype vpn sharepoint phor workday oracle salesforce staff management team building performance evaluations employee relations conflict resolution report generation bmc remedy education georgia state university atlanta ga 1996 bba business management work history maximus inc business analyst lansing mi 032009032020 consistently exceeded production standards maintaining accuracy level 99 identified various risks errors accounts propose corrective action client management interacted key client management gather information resolve auditrelated problems make recommendations business process improvements reconciled assigned accounts ensure payments received posted open balances researched credits used appropriately analyzed vendor aging outstanding balances coordinated accounts payable vendors resolve payment discrepancies analyzed trends monthly quarterly annual financial data investigate fluctuations mapped process activities identify shortfalls propose options rectify operational mapped proces inefficiencies partnered third party companies ensure third party software capabilities served sme restricted access large volume accounts handled supervisor duties manager unavailable office prepared suitable reports risk information gleaned audits distributed appropriate personnel researched cabs carrier access billing system invoices cdrs call detail records revenue research analysis various aspects clients business resolved customer requests via remedy ticketing system within companys sla service level agreement followed sdlc system development life cycle process throughout duration project including requirements gathering design specifications project cost estimation familiarity telephony regulatory environment dish network corporation national operations manager vancouver wa 052002 082008 consistently exceeded performance expectations promoted twice directed daytoday operations focused attainment key business metrics continuous improvement initiatives worked directly management accounting sales departments brainstorm discuss strategy mitigate billing issues supported regulatory compliance overseeing audits verify protocol adherence complied policies quality standards maintain consistency quality services reduced financial inconsistencies assessing verifying billing invoices expense reports set enforced optimized internal policies maintain efficiency responsiveness demands built relationships customers managed accounts drive revenue profit developed rolled new policies designed bolster productivity revenue assurance partnered field operations offices complete overall billing collections processes wholesale carrier access orders coordinated leadership workshops educate team members best practices optimize productivity identified staff requirements worked human resource department initiate recruitment training processes monitored 10 employees daytoday activities observed employees individual strengths utilized mentoring program improve areas weakness conducted staff performance evaluations tracked employee attendance punctuality addressing repeat problems quickly prevent long term habits brinks incorporated medical claims processor schertz tx 052000 052002 maintained knowledge benefits claim processing claims principles medical terminology procedures hipaa regulations paid denied medical claims based upon established claims processing criteria used administrative guidelines resource answer questions processing medical claims managed large volume medical claims daily basis calculated adjustments premiums refunds evaluated accuracy quality data entered agency management system processed recorded new policies claims checked documentation accuracy validity updated systems exova customer service representative santa fe springs ca 031998 032000 answered telephone calls field inquiries clients vendors various callers seeking information assessed caller accounts determine medical benefits identify service needs resolve issues reviewed verified data including addresses phone numbers names ages etc carried administrative tasks communicating clients distributing mail scanning documents received routed business correspondence correct departments staff members maintained customer satisfaction successfully addressing customer needs resolving concerns