jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary network systems engineer 23 years successful experience networking fault isolation recognized consistently performance excellence contributions success industry strengths diagnosing mechanical malfunctions conduct technical diagnosis operational problems various types equipment troubleshooting network backed training field industry skills microsoft office suite word excel windows 98 outlook internet explorer linux operating system including tcpip stack unix network change configuration management software program hp openview secure socket shell telnet http tcpip asynchronous transfer mode multiservice provisioning platform promina broad band bbs powerhubs timeplexes cajuns sun systems procurement budgeting troubleshoot live network fault isolations education community college rutland rutland vt 012017 associate science computer science coursework photography southwestern illinois college belleville il 082013 associate science computer science coursework introduction computers theory computer science city colleges chicagoharold washington college chicago il 121998 associate science computer science coursework math adirondack community college queensbury ny 121982 associate science radio television broadcasting technology coursework introduction radio broadcasting equipment experience live radio station school work history state montana inventory pmo liaison wolf point mt 072020 012021 sent purchasing quotes vendors department supervisor items purchased coordinated department warehouse items warrantyor warehouse sent warehouse world wide managed kept track inventory bought provided excel spreadsheet supervisor items monthly basis included product serial number cost quantity state montana afnet response center engineer tier ii big timber mt 052017072020 identify troubleshoot technical software issues improve enduser experience manage update remedy tickets well collaborate various commercial vendors military bases enable prompt resolution technical issues administer enfass high arc ii highcritical adhoc tickets planned executed steered project afnet response center united states air force included five military bases supplying eatonups batteries cost 10000000 dollars troubleshot end users ordered parts contacted vendors part warranty opened remedy tickets trouble ticket management create resolve escalate manage resolution closed remedy tickets resolution entered upon completion job lockheed martin network systems analyst city state 022013 102015 analyzed defined network requirements optimization support various projects troubleshot maintained networking devices infrastructure across enterprise including atm switches routers edge devices communicated vendors resolve network outages periods reduced performance monitored system logs company computers devices maximize uptime monitored high volume companywide trouble ticket queues reviewed logs networking devices unresolved abnormalities problems trained broadmore device job training multiservice provisioning platform fault isolation including edge devices powerhubs promina broad band shelf 5000 caguns mitigated risk analyzing complex computer systems assess vulnerabilities raytheonteksystems network systems analyst city state 012004 022013 successfully worked alternate shift lead reported related technical issues watch officer trouble ticket management create resolve escalate manage resolution conducts technical diagnosis operational problems various types equipment instrumentation experience basic networking troubleshooting pingtrace loop testing provides results routinely audited system compliance standards policies monitored security alerts alarms periodically assists customer services workload providing support tier support periods high volume performance monitoring proactive correction problems occur certifications certified itil ver 3 foundation jun 2009 raytheon six sigma specialist jun 2010