jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary highly motivated individual demonstrated proficiency listening clients needs formulating tactical plan achieve best results parties involved constantly explores new challenging opportunities elevate client loyalty boost revenues known honesty integrity genuine passion setting achieving goals self helping others attain superior interpersonal dynamics interface seamlessly others levels backgrounds cultures respected maintaining professional positive demeanor career achievements quickly recognized financial instability within company immediately identified cause formulated plan successfully resulted avoidance bankruptcy showed stability needed acquire additional million dollars investors finance operations director multi million dollar premium finance company well agent within parent company simultaneously developed professional partnerships interpersonal skills integrity honesty successfully obtained licenses state north carolina allowing become insurance agent property casualty home auto developed streamlined system checks balances ensure proper resolution financial situations resulting 95 return premium cancellation trained 27 agents standard operations ethical practices ensure professional service proved successful overall growth financial stability company qualification highlights intermediate level profiency microsoft office advanced finance master jenesis software financial client support databases outstanding ability multitask working two separate software programs provide technical support programs maintain website ease still providing excellent customer service clients phone office reputed competent trouble shooter clients confident issues would thoroughly investigated resolved recognized expert client networking well building fostering longterm business relationships provided high level customer service client relations based outstanding communication interpersonal skills strengthened reputation insurance payment center claire insurance management quality personal service increase referrals guest services inventory control procedures merchandising expertise skills loss prevention cash register operations product promotions work history manager finance 2008 2012 broadridge colorado tx developing crucial business relations success company balancing relationships clients companys provide technical website support clients agents companys maintenance 5000 active accounts well 300 accounts currently collections assisted accounts payablereceivable utilized maintained two client databases websites responsible processing notices invoices currently process 75000 customer payments weekly plus additional 20000 company refunds process 40000 financing new accounts assuring customers good credit standing ipc collecting 40 bad debts weekly 95 since taking director financing position provide financing 27 agents work 9 offices spread throughout north carolina daily weekly monthly balancing 5000 accounts verification funds received delivered 9 agencies personally communicated 17 different insurance companies assuring polices procedures followed conjunction consistently work state regulations make sure laws pertaining customer relations national guidelines responsible ethical insurance transactions practiced daily assure correct treatment clients daily managing office client services nullify conflict dealing accounts past due payments cancelled accounts developed client memos dealing increases payments collections contract errors wrote policies procedures pertaining daily operations financing proper process collect bad debt effectively agents follow trained trusted agent within parent company rules regulations financing assure secondary set checks balances place insurance agent 2009 2011 bankwest gregory sd writing insurance policys home auto coverage liaison clients 17 insurance companies processing claims new business applications training new agents state federal regulations provided accountability corrections agent errors company wide highly recognized companies support troubleshoot correct complicated agent errors sought clients explanation insurance policies ability maintain multiple accounts simultaneously assuring good standing proper support monthly basis created 80 new accounts resulting increase 40000 revenue owner requested assistance build new relations rebuild current client relations due lack customer service previous agents grocery manager 2007 2008 redners markets inc sinking spring pa ensure excellence customer service review operating financial reports determine status store relative budgeted sales expenses payroll associate management development associate training evaluations responsible ordering maintaining inventory developed implemented plans action reduce overhead expenses loss merchandising ensure increase profits conducted formal store walks ensure optimum store conditions product quality freshness availability completing documentation accordance foodlions standard practice guidelines manager 2004 2007 uncle julios bethesda md ensured high level customer service staff development increasing employee morale retention leading staff 30 example scheduling financial review monitored compliance health fire regulations regarding food preparation serving building maintenance organized directed staff training resolved personnel issues hired new staff evaluated employee performance monitored food preparation size portions garnishing presentation food ensure food prepared presented highest quality satisfaction investigated resolved complaints regarding food quality service assisted planning menus food preparations based anticipated number guests palatability popularity costs assisted creating specialty dishes daily specials kept records required government agencies regarding sanitation food subsidies indicated bartending coordinating special events large parties catering education bachelor science organizational management 1 2016 charleston southern university north charleston sc organizational management currently enrolled caps online program north carolina license casualty insurance north carolina license property insurance 2009 charlotte nc certification store management operations 2007 foodlion management wadesboro nc certification restaurant management operations 2004 jocks jills sports restaurant charlotte nc associate science 1 2009 charlotte nc information technology certification medical assistant 1995 south piedmont community college wadesboro nc american career college irvine ca gpa top honors top honors south carolina license property casualty 2011 accomplishments non resident licenses charleston sc affiliations north carolina department insurance north carolina chamber commerce association agents north carolina south carolina department insurance need fix way name laid need refine verbiage set words past tense cant use currently arent bullet information keep info direct forget words embellish leave interpretation skills accounts payable credit client clients client relations customer relations customer service databases documentation special events financing financial funds government information technology insurance inventory director managing merchandising office payroll personnel policies quality sales scheduling staff development staff training troubleshoot website websites