jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary topperforming professional 6 years experience banking finance seeking take next step career regional banking branch manager 2 prior experience role business advocate basic knowledge understanding retail andor small business products strategies knowledge understanding mortgage industry retail banking operations experience sourcing small business clientele ability provide exceptional customer satisfaction retain grow customer banking relationships skills microsoft excel microsoft word microsoft outlook languages fluent english spanish reading writing experience business banking specialist 012016 present sandy spring bank bethesda effective organizational multi tasking prioritizing skills excellent verbal written interpersonal communication skills proficient proactively sourcing acquiring building maintaining relationships customers colleagues high motivation ability successfully meet individual team goals ability work independently without supervision basic microsoft office word excel outlook skills personal banker 012014 012016 st bank irwin experience leading participating events activities local networks professional organizations chamber commerce professional business groups overseen branch platform teller side management making sure customer experience top mind times mitigating losses risks branch coaching moment conducting bankers tellers dbes providing constructive feedback peers partner branch manager service manager coach mentor team members conducting morning huddles meeting go updates options improve customer experience present conversation button customers covering branches management branch attending business hubs every thursdays responsible satisfying customer service needs assist succeeding financially quality retail product sales referrals performs wide range services including exercising excellent customer service customer interactions following teller referrals primary functions surround proactively servicing massmarket customers referring customers areas bank complex products services ability speak clearly succinctly accurately using pleasant tone using common conversational courtesies attending business hubs every thursday business partners fellow team members part business advocate role call assigned business leads attend feet street every thursday introduce local businesses experience interacting positively difficult hostile customers providing notary service customers non customers building long term relationships customers deepens understanding customers financial needs provides professional suggestions stay within store policy procedure mitigating losses provide personal financial counseling assist lending services build relationships existing customers sustain high satisfaction ratings retention review approve checks cashing answer questions accounts loans statements assist customers loan account application process lead teller 012013 012014 america first credit union riverdale manage tellers work flow ensure success daily cash balancing building great rapport customers meeting referral sales goals maintaining ethical positive work environment requires little supervision juggle variety tasks including exercising excellent customer service customer interactions managing resolving customer conflicts follow procedures minimize errors reduce fraud provide customers new products services help succeed financially create train coach successful service sales team ensure compliance audit operational regulations guidelines bank support service manager daily operational tasks assisting resolving difficult customer service issues quick professional results high school diploma math university california riverside riverside ca education training skills customer engagement clerical support ability interact effectively diverse group individuals various ages excel interfacing others levels ensure organizational goals attained proactive approach build long lasting customer relationships expanding client portfolios possess excellent interpersonal analytical organizational skillsexcel within highly competitive environment effectively managing training motivating diverse team excellent working knowledge using ibm mac systems microsoft excel microsoft word microsoft outlook fluent english spanish reading writingbeing recognize merchant manager retail small business credit consultant payroll partner numerous times nominated searching stars attending dinner ceremony notary public honor society activities honors