jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary committed job seeker history meeting company needs consistent organized practices skilled working pressure adapting new situations challenges best enhance organizational brand skills knowledge leasing market conditions decision making local state laws dispute handling budget preparation sale rental recordkeeping property management principles property management assistant 022010 022019 petco henderson nv tenant relations great planning skills complex problem solving relationship building customer relations critical thinking clear communication experience met prospective tenants show property assess applications sign leases conducted informative personalized tours resulting new leases marketed property prospective tenants giving tours pointing key features checked rental eligibility following companys verification process executed leases new returning tenants collecting pertinent information background investigations credit checks handled resident complaints expedited maintenance requests updated tenant unit information keep current housing database completed lease applications verifications notifying prospects results prepared lease paperwork obtained signatures first payments new residents investigated resolved property complaints violations foster pleasant living environment residents collected monthly assessments rental fees deposits payments collected rent tenants pay maintenance repair costs expenses implemented rental payment policies pursued delinquent accounts via phone calls personal visits received rent payments tracked transactions accounting software issued nonpayment notices delinquent tenants accordance lease county state regulations scheduled maintenance calls promoted high level customer service assistance greeting clients responding concerns showing units quickly resolving issues contacted followed tenants renewal notices contacted tenants collect overdue rent discuss important issues coordinated maintenance contractors promote timely turnovers moveouts maintained high customer approval rating dynamic service exemplary support interpersonal communication used conflict resolution skills quickly resolve issues among residents developed maintained strong working relationships owners tenants minimize hassle parties rental manager 022010 022019 briggs equipment inc san marcos tx updated maintained rental agreement files documents answered telephones assist customers resolve issues delegated work staff setting priorities goals mediated conflicts employees facilitated effective resolutions disputes remained calm professional stressful circumstances effectively diffused tense situations welcomed customers offered assistance answered questions providing rates terms conditions rental analyzed business performance data forecasted business results upper management resolved customer inquiries complaints requiring managementlevel escalation prepared submitted reports supervisor employed sales techniques boost sales services explained policies reviewed documentation obtain signatures office manager 031999 012010 law finance group mill valley ca oversaw receiving organizing correspondence answering forwarding calls creating business letters records reviewed files records obtain information respond requests handled scheduling managed timely effective allocation resources calendars used judgment initiative handling confidential matters requests implemented maintained company protocols facilitate smooth daily activities elevated customer satisfaction ratings promptly resolving client case issues sustained office efficiency implementing planning office systems equipment procurement layouts reviewed completed work verify consistency quality conformance produced thorough accurate timely reports project activities mediated conflicts employees facilitated effective resolutions disputes analyzed business performance data forecasted business results upper management liberal arts general studies university memphis memphis tn liberal arts general studies university mississippi university ms high school diploma 051986 ridgeway high school memphis tn education training