william gervasi wg ase master tech 201606 201805 summary ase master tech automotive technician 5 years experience seeking enhance customer experience ashby honda lead mechanic abel mulvey honda helped boost customer ratings 25 trained 5 techs finished jobs 15 faster company average experience ase master tech lead mechanic abel mulvey honda lead mechanic highvolume dealership service department provided ongoing training 5 automotive technicians helped increase customer approval scores 25 6 months never failed drug test jobs finished 15 faster company average commended 3x management strong work ethic phone personal info 8125641117 email billqgervasigmailcom linkedin linkedincominbillqgervasi twitter twittercomkarenhgoudreau soft skills interpersonal skills expert work ethic expert communication 201305 auto mechanic 201606 metric motors ase blue seal mechanic busy shop zero sick days 3 years job expert customer service filled customer service desk approx 3x per day expert received 22 customer emails commending positive attitude problem solving advanced physically fit 201206 201305 2012 2015 2008 2012 adhered shop policy 100 fixed right first time automotive technician experience various fixed cars home shop approx 500 appointments refurbished 1966 shelby 427 cobra volunteer automotive consultant 20 regular clients taught free class change oil local animal shelter benefit fixed outboard motors small engines spare time education penn foster auto repair technician program commended school dedication program received scores 85 ase master tech tests adams central high school excelled car repair classes assisted full restoration 1971 datsun 240z power lifting team member junior senior years additional activities volunteer 2x per month teach ramps plains voc tech school president bass champions fishing club increased membership 35 volunteer oncemonth walk dogs local animal shelter avid snowmobiler certifications ase master technician honda pact program certification advanced hard skills jpro diagnostic tool operation expert auto body repair expert electrical systems expert diesel engine repair advanced