john smith 22 street rd city state 00000 2222222222 emailaddresscom profile lt director senior manager focused providing value clients intenselycompetitive industries offering career chronicled wellearned promotions industry leader prides optimizing full range products services valued clientele investigating new business opportunities maximizing competitive strengths longterm success history excelling introducing organizational change accelerating customer service levels leveraging existing technology knowledge base internal resources facilitate business excellence competitive advantage expert aligning technology strategies corporate goals driving major initiatives dispersed complex enterprises ranked direct reports business leaders one companys top managers 30 colleagues based proven effectiveness consensus building partnering senior business leaders working collaboratively levels assess plan implement workable solutions friendly approachable goto resource brings subject matter expertise accounting finance familiar databases sybase oracle ms sequel server erp packages sap jd edwards reporting tools cognos reporting business objects areas expertise strategic planningvisioning tactical execution itil methodologyproblem change management sla authoring resource allocation transcanada teambuilding frontline leadership manpower planning scheduling software application lifecycle management expense budgeting forecasting technology upgrades professional experience 20052010 manager us pipelines west portland 19902010 light transcanada acquiring us pipelines west personally sought director applications support step newlymodified role help line business eam sox certification replacing existing director manager led motivated energized 7person team supported commercial suites 5 gas pipelines operated portland office elevated customer satisfaction every year according externallyconducted customer satisfaction survey played active role boosting satisfaction 62 2005 100 2008 devised strategy timeline integrate 4 commercial suites 10 pipelines managed portland 2 omaha 1 houston 1 1 year revitalized lacklustre team morale highperforming entity whose requests receive priority attention lowered software maintenance fees 30 reviewing license agreements changing applications sitelicensed software