jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary hardworking employee customer service multitasking time management abilities devoted giving every customer positive memorable experience committed job seeker history meeting company needs consistent organized practices skilled working pressure adapting new situations challenges best enhance organizational brand highlymotivated employee desire take new challenges strong worth ethic adaptability exceptional interpersonal skills adept working effectively unsupervised quickly mastering new skills knowledgeable professional offering number years experience quality control focused detailoriented dedicated continuous improvement helping team produce top results skills field inspections licensing regulations violations infractions compliance reporting quality control assurance health safety compliance risk identification mitigation root cause analysis rca experience sr education compliance specialist 122020 102022 albertsons company inc jackson ca policy development enforcement injury sentinel investigations concise written verbal communication skills detail orientated employee guardian client relations resident rights advocate relatable teacherinstructor knowledge cbrf curriculum taught certified direct support professionalsmanagers state approved cbrf curriculum conducted inperson virtual employee training emphasis learning styles generational preferences created checklists states regulations new employee training continuing education assist compliance developed critiqued curriculum ensure quality standards conducted internal audits licensed facilities provided writtenverbal reports detailing areas deficiency recommendations improvement compliance assisted programs deficiency corrections improvements provided resources guidance enhance quality services conducted sentinel investigations director quality assurance 042005 122020 innovative services inc city state remained current state federal regulations serve internal regulatory resource created checklists implementation trained managers state regulations promote compliance led facilitated regional monthly safety meetings licensed unlicensed programs investigated injuries accidents use rca analyzed facility quality risk performance data plan improvements program settings reviewed customer feedback written verbal satisfaction surveys annually ongoing participated service improvement company representative filing resident grievances reported quality program updates metrics coo worked support organizations overall quality supervisory management oversite nursing maintenance departments participated executive level committees evaluated wrote individual service behavior support plans led company years carf accreditation created clientled advisory group ensure residents voices heard documented disseminated company leaders board members worked internal departments develop fillable isp template replicate states isp create efficiency residential services directorprogram manager 071998 042005 community servs gbbenchmark healthcare city state wrote implemented clientcentered individual service plans interacted residents guardians continuous basis promoting communication collaboration led staff meetings address resident concerns educate changes policies procedures conducted regular rounds keep residents areas safe helped residents receive recommended services community integration coordinated admissions satisfaction surveys discharges interviewed screened employees hire collaborated coordinated area assisted living facilities obtain state approved training worked diligently residents families care teams coordinate preferred community placement 100 clients living cottonwood center van buren hall jefferson manor wisconsins icfmr closer initiative worked contractor develop build 8adult family homes area realtors lease singlefamily homes resident relocation toured collaborated local apartment management behalf residents could successfully supported living apartment implemented technology assist oversite client health safety apartment settings dspprogram manager 051991 071998 residential alternatives wi green bay city state provided direct care individuals intellectual developmental disabilities fostering activities daily living assisted individuals development social skills become integrated community enhanced resident wellbeing supporting client choice selfexpression tracked reported clients progress based observations conversations developed strong trusting rapport clients facilitate smooth quality care accompanied transported clients appointments errands social activities maintained clean wellorganized environment client happiness safety reported changes client condition care teams medical professionals supervised medication administration personal hygiene activities daily living screened hired supervised direct care staff education training cbrf course instructor 122020 uwgbcaregiver academy green bay wi ccdet 012015 crisis prevention institute appleton wi attended studied trained center community development engagement training ccdet curriculum medication administration standard precautions fire safety first aidchoking 072005 university wisconsin oshkosh mandt crisis prevention 042000 milwaukee wi became certified teach employees management crisis management deescalation techniques proactively 061991 green bay wi recognize properly respond resident aggression cbrf certification med administration fire safety first aidchokingcpr standard precautions task specific client group training 011988 university wisconsin green bay green bay wi studied human development environmental science performed showjazz concert choirs vocal scholarship along playing saxophone jazz band obtained certification teach following became certified teach crisis prevention intervention techniques assist employees management calmly effectively deescalate resident physical verbal aggression