professional summary jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom polished dedicated order managementcustomer service champion counted step challenge exceed expectations hard work creative problem solving supervised team 8 clarks canada acting manager 6 months managers departure icynene inc given responsibility keymajor accounts walmart sams club amazon canadian tiremarks proficient microsoft office software including microsoft word excel outlook experience sap citrixgreat plains lx bpics cognos analytics ms d365 salesforce 12 13 ms dynamics crm maximizer enterprise edi processing responsible delivering monthly training icynene inc dealers awarded company unsung hero colleagues icynene inc clarks canada skills work history order management specialist 032021 current carlisle companies inc oh oh manage sales orders walmart canada costco canada timely accurate manner adhering mabdrad compliance performing due diligence incoming orders ensure data points valid price uom moqs etc clear sales orders edi error log lxbpics run customize cognos analytics reports work closely teams including sales credit planners communicate carriers shipment appointment status recommend opportunities improvements effort proactively manage mitigate charges conduct root cause analysis drive efo error free order assigned customer portfolio report appropriate stakeholders progress towards month end targets enforcing clorox policies procedures effort drive operational efficiency increase efo error free order metrics actively update maintain customer profiles partner internalexternal stakeholders drive improvements otc order cash processes send customers daily shortages reports send emails communicate order status informed customers shipping delays sfocustomer account associate luxottica group littleton co 122018 032021 manage sales orders perform daily customer service activities citrixgreat plains microsoft d365 walmart canada walmart usa sams club usa sams club mexico work closely teams including demand planning marketing qa sales monitor fulfillment rates otif fillrate update walmart gec portal mabd changes line cancellations discontinued skus attend meetings account managers ensure product delivery track provide updates discrepancies delays edi order releasing monitoring act liaison assist sales staff delivery dates quantities prices questions andor issues customers working customers broker arrange shipping times delivery times product fulfillment rma audit entry provide reporting sales representatives management clotomer service supervisor wolters kluwer columbus oh 082015 122018 responsible daytoday direction coaching support customer service representatives monitor evaluate develop team individual performance available tools metrics ongoing coaching reinforce mindset skills confidence introduced training programs administer evaluations provide consistent feedback oversee order pool sap daily management customer expectations ensure ontime deliveries provide tools ensure knowledge order fulfillment process goods receipt delivery ontime full customer established updated work schedules account changing staff levels expected workloads ensure ongoing account cross training within customer service department handle escalated customer sales representative callsemails adhere enforce wholesale operations guiding principles ensure staff knowledgeable understanding policies ensure team understands maintains adheres customers vendor compliance criteria create sops maintain customer profiles training bindersmaterials new employees promote timely resolution purchase order changes pricing changes allowance forms email inquiries collaborate demand fulfillment logistics center maximize shipments flow goods maximizing capacity generatemaintain promo codes sales discounts allowances collaborate customer operations create processes procedures support minimal chargeback exposure maximize awareness throughout organization awarded company unsung hero 2 consecutive years clotomer service lead icynene inc city state 022007 072015 handled daytoday customer contact via phones faxes emails provided primary customer support internal external customers lead representative responding dealer homeowner inquiries complaints used cirtixgreat plains sales force keep maintain records customer interactions customer accounts file documents enter orders accurately timely manner icynene partner program orders track daily inventory distribution warehouses customer service department responsible dealer returns trained new existing icynene dealers monthly acting team manager 6 months search new customer service manager awarded company unsung hero october 2010 education high school certifications phillip pocock secondary catholic school mississauga customer service certification program icsa 2008 time management certification program 2008 train trainer program certification program 2009 effective oneonone meetings 2017 time management workshop 2017 1999