dyonte blake outbound call center rep dblake4emailcom 123 4567890 seattle wa linkedin skills microsoft excel zendesk reliable written communication processoriented empathetic detailoriented work experience outbound call center agent moo properties 2018 current seattle wa studied excel chase data track data pitches refine outgoing calls improving customer satisfaction 33 managed orders customers software zendesk couldtalk collaborated staff members responding customer requests within 2 minutes average coldpitched potential customers suggesting loyalty reward plans helped customers open accounts process orders outbound call center agent sustainable talent 2016 2018 seattle wa managed 55 outbound calls per hour offering potential customers detailed product information initiated 24 calls per shift online customers providing information resulted 63 purchase rates addressed customer questions enhancing customer satisfaction resulting 98 positive reviews implemented checklists outbound call agents increasing number calls made per hour 190 260 awarded agent year efficient outbound call pitches retail store associate cvs health 20142016 seattle wa drove customer loyalty program points benefits checkout leading 13 increase customer signup rates maintained friendly attitude directing customers products based needs exceeding sales targets 4 quarters collaborated colleagues establishing effective stocking systems popular items ensuring customers could locate products less 2 minutes education high school diploma roosevelt high school 20102014 seattle wa