summary jessica claire 100 montgomery st 10th floor 555 4321000 4 resumesampleexamplecom seasoned patient advocate successful resolving conflicts managing multiple simultaneous responsibilities building strong relationships calm customer service representative 13 years experience assisting customers using active listening customer needs assessment offer targeted solutions consistently friendly professional handling diverse customer needs highvolume call center environments smoothly manages workflow optimizes team strengths meet service quotas skills interdepartmental collaboration compassionate client care personable nature technical assistance proactive problem solving report generation inbound outbound calling problemsolving abilities retail sales customer service adaptive team player courteous demeanor claims processing conflict mediation client documentation reporting team supervision staff development issue resolution issue conflict resolution working collaboratively experience patient care advocate giant eagle bridgeville pa 052005 052018 provided knowledgeable compassionate service response patient questions concerns helped patients understand care coverage payment responsibilities rights worked patients appeal insurance decisions coordinated providers resolve problems liaised staff diverse hospital departments bring effective resolutions range issues explained policies procedures services patients addressed patients complaintshead investigated concerns worked medical staff devise solutions analyzed accuracy completeness patient documents insurance claims medical bills legal paperwork deescalated problematic customer concerns maintaining calm friendly demeanor documented conversations customers track requests problems solutions fielded customer complaints queries fasttracking problem resolution upheld strict quality control policies procedures customer interactions provided outstanding service new longstanding customers attending closely concerns developing solutions asked probing questions determine service needs accurately input information electronic systems informed customers billing procedures processed payments provided payment option setup assistance recail sales associate cashier vail resorts francestown nh 062004 052005 maintained sales floor restocking shelves updating pricing information managing inventory followed company safety regulations maintain safe work environment operated cash register adhering pos system processes procedures ringing sales tendering correct change receipts escalated customers complaints inquiries management immediate investigation resolution reported suspicious behavior incidents theft support loss prevention maintained clean orderly wellstocked register area engaged customers friendly smile knowledgeable support promote sales build loyalty kept store presentable regular cleaning organization processed customer purchases returns via cash credit card built relationships repeat customers encourage loyalty stocked merchandise completed sales floor recovery tasks maintain readiness new customers counted cash end shift prepared bank deposits trained new team members cash register operation stock procedures customer services met physical requirements regular standing lifting reaching move heavy boxes full merchandise racks delivered consistent dedicated service frontend customer engagement learned roles departments provide coverage keep store operational promoted specific item options drive sales achieve addon purchases modeled customer service best practices team members promote positive guest experiences rectified discrepancies accounting records cash drawer researching daily transactions pinpoint issues shoft leader 012000 062004 southwest key programs el cajon ca counted cash hand shift change closing determine shortages overages prepare bank deposit statements delegated tasks employees monitored activities task completion supervised motivated led employees maintain productivity customer service levels upheld company standards compliance requirements operations cleanliness complied company safety procedures policies regulations promote safe working environment positioned skilled staff key areas throughout shift optimize department productivity resolved customer complaints reported issues senior management completed opening closing duties facilitate business operations provided coaching reinforced standards foster superior performance crew members others throughout organization assisted performance reviews identify areas improvement coached trained employees created daily work schedules assignments boost efficiency enhance operations education training high school diploma coon rapids highschool coon rapids mn 062003