jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary underwriting processing closing management professional 35 years experience mortgage industry 30 years supervisory level comprehensive background includes multistate management standardization processes procedures building morale collaboration underwriting sales operations understands role play building customermember relationships alignment corporate guidelines excellent communication skills leader takes ownership responsibilities positive lets get job done attitude exceptional ability build cohesive teams consistently contribute success organization mortgage loan underwriting processing closing management professional streamlining processes workflow efficiency multistate territory management skills organizational development regulatory procedure compliance customer satisfaction retention partnering operations sales management staff training development coaching performance experience director real estate fulfillment 052020 current usaa united services automobile association city state held regular oneonone meetings employees review performance priorities provide feedback resolved customer inquiries complaints requiring managementlevel escalation provided leadership insight mentoring newly hired employees supply knowledge various company programs remained calm professional stressful circumstances effectively diffused tense situations evaluated individual team business performance identified opportunities improvement reviewed completed work verify consistency quality conformance delegated work staff setting priorities goals planned led team meetings review business results communicate new ongoing priorities reviewed employee performance provided ongoing feedback coaching drive performance improvement analyzed business performance data forecasted business results upper management interviewed prospective employees provided input hr hiring decisions organized team activities build camaraderie foster pleasant workplace culture divisional underwriting credit policy manager 122017 042020 alaska usa federal credit union city state managed underwriting ensure met required agency guidelines conventional va fha alaska housing hud section 184 portfolio usda loan programs responsible staffing retention also managed credit policy ensure implementing changes comply agency requirements changes executed successful compliance monitoring risk assessment programs completed quarterly yearly audits issued official approvals instances achieved exceeded compliance standards crosstrained employees enabling completion priority tasks personnel absences built positive working relationships department managers effective communication contributed largescale risk assessment initiatives promoted improved business procedures controls created managed training classes educate new hires existing employees compliance concerns vp regional underwriting closing manager 082012 122017 wells fargo home mortgage city state manage teams underwriters closersfunders region supporting several states ak wa co tx ia promote customer loyalty consistency standardization quality ensure needs customers met led team meetings oneonone coaching sessions continuously improve performance conducted quality timely performance feedback performance appraisals trained employees additional job positions maintain coverage roles exercised good judgment decisionmaking escalating concerns resolving issues accomplished financial objectives forecasting requirements scheduling expenditures preparing annual budgets recruited hired qualified candidates fill open positions minimized staff turnover appropriate selection orientation training maintained adequate staffing meet objectives within budget leveraged leadership skills identify deficiencies opportunities improve policies procedures controls vp senior audit manager reps warrants 062011 092012 bank america city state responsible 7 managers 35 loan review analysts perform line qa ensure properly represent banks position manage risk assisted creating quality assurance plan r w division quality assurance division streamlined processes assisted creating procedures policy procedures portal division integral managing vendor partnerships vp director business procedures 062008 022009 metlife home loans first horizon home loans city state coached developed directed 3 teams 10 direct reports total 37 employees special project quality assurance cure process resolution teams directed activities traveling corporate office dallas every week tenure initiated implemented processes procedures generated consistent quality product investors reducing repurchases salability issues special project team underwriting standard process flowpost implementationdesigned entire flow process used training 200 employees underwriters supervisors underwriting managers set post reviews reported field progress senior management new underwriter training quality control training trained new underwriters various industry software applications began pilot training dallas corporate expanded training phoenix chicago irvine los angeles offices also trained via webex identified quality control errors omissions quality assurance team quality assurance processchecked quality files underwritten use outsourcing group 59 resources 22 internal quality assurance analysts cure process resolution team cure process resolution process created team respond appropriately internal quality control audits provide feedback training needs special projects team capture consistent errors omissions vp senior regional mortgage underwriting manager 112002 062008 metlife home loans first horizon home loans city state peak tenure managed 100 underwriters 8 managers four regions promoted consistency standardization quality policies procedures created implemented new operating standards 4 regions 14 states company provided underwriting conventional fha va usda helocs jumbo portfolio loans 4 million value lending authority 3 million initiated implemented new policies rush requests file escalation reviews reporting turn times standards conditions list promote consistency engaged sales force addressing concerns loan service issues served times liaison sales corporate improve policies products promoted morale processing underwriting departments departments collaborate identified processors training needs underwriting staff train processors calculating income selfemployment income appraisal reviews fraud red flags assisted sales team outside sales calls promote company assistant underwriting service center manager 111997 112002 radian guaranty city state employed radian contract underwriter hired assist underwriting center manager managing offsite underwriters placed lenders communicated applicants internal team members discuss identified conditions needed approval determined loan completeness accuracy thoroughly analyzing mortgage applications appraisals property valuations developed relationships broker real estate community providing frequent updates loan status determined loan eligibility approved rejected applications requested additional information applications documents necessary maintained compliance company regulatory policies processorprocessing managerunderwriter 041985 101997 home saving america great western american saving bankwashington city state began career mortgage industry processor home savings america processors required process loan file obtaining required documentation submit file underwriting accurately completely obtain speedy decision underwriting promoted loan processing manager home savings america 1990 managed team 15 processors held position approximately three years responsible manage pipeline ensure loans closed timely manner provide best customer experience promoted underwriting position american savings bank washington mutual high school diploma glendale community college glendale education training certifications de underwriter usaa classification public usaa classification public usaa classification public