jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary enthusiastic customer service representative indepth knowledge healthcare claims processing medicaid resolving clientprovider issues handling multiple responsibilities simultaneously energetic driven reach company goals personable professional capable bullding immediate positive customer rapport longterm loyalty personable dedicated customer service representative extensive experience customer service industry solid team player upbeat positive attitude proven skill establishing rapport clients motivated maintain customer satisfaction contribute company success articulate enthusiastic resultsoriented demonstrated passion building relationships cultivating partnerships growing businesses skills skills languages creole concerns empathy quick resolutions resolving issues problem solving skills handling refunds customer service 8 years office administration medical coding transcription medical billing medical records insurance verification computer operation medical terminology time management microsoft excel microsoft word icd coding sales retail medical scheduling medical receptionist strong organizational skills attention detail strong problem solvingskills ability think creatively resolve certifications courses cpr certification august 2021 august 2023 basic life support bls certification august 2021 august 2023 excellent telephone pcdata entry skills telehealth credit card payment processing clerical support customer relations call center operations retail sales customer service data evaluation highenergy attitude quality assurance controls adaptive team player process optimization microsoft office expertise quality control technologically savvy inbound outbound calling use multiple operating environments windows dos mainframe experience customer service representative agent 052022 122022 quality custom distribution canton handled customers effectively identifying needs quickly gaining trust approaching complex situations resolving problems maximize efficiency delivered fast friendly knowledgeable service routine questions service complaints met exceeded call speed accuracy volume benchmarks consistent basis managed highvolume inbound outbound customer calls explained key information regarding products services customers encourage informed decisionmaking audited customer account information identify issues develop solutions tracked activity crm support quality assurance promoted product offerings drive growth exceed benchmarks updated customer accounts addresses contact information within call management databases maintained strong call control quickly worked scripts address problems navigated computer systems review information respond appropriately callers handled escalated customer service concerns preserve customer satisfaction maintain longterm business relationships offered resolutions deescalate calls solve customer issues educated customers special pricing opportunities company offerings informed customers billing procedures processed payments provided payment option setup assistance used available resources provide efficient accurate solutions customer service requests customer service representative 082020052022 quality custom distribution maintains frequent phone contact provider representatives third party customer service representatives pharmacy staff case managers maintains exceptional service integrity customers client accounts accurate timely relevant quality work efforts inventory assigned selfpay billing revenue cycle call center working knowledge protected health information hippa billing claims appropriate party timely follow patients respond customer inquiries confident timely accurate manner answer inbound customerclient requests inquiries concernine services products billing equipment claims report problem area experience working high volume customer service environment organize handle calls speed accuracy work complex computer applications resource materials insurance verification responsible managing accuracy facility billing private pay prescriptions supplies track maintain total accounts receivable facility private pay prepared call center performance reports collecting analyzing summarizing data trends trained instructed employees job duties company policies arranging training needed kept accurate records document customer service actions discussions resolved customer complaints answered customers questions regarding policies procedures demonstrated excellent communication skills resolving product consumer complaints customer service representative 012018 032020 quality custom distribution albuquerque nm educated customers special pricing opportunities company offerings managing online phone reservations registering guests collecting necessary information like contact details exact dates stay providing information hotel available rooms rates amenities upsell additional facilities services appropriate maintained knowledge current promotions exchange guidelines payment policies security practices ensured reservations via points redemption according guest needs requirements ensured superior customer excellence addressing customer concerns empathy quick resolutions updated computer system guest messages arrivalsdepartures social requests received incoming calls coordinated staff fulfill customer requests arranged special accommodations guests enhance visitor experiences input customer data reservation systems updated reflect room changes collaborated staff meet incoming guest needs smooth checkin processes maximize satisfaction customer service representative 032013 122018 miami seaquarium city state answering phone calls answering questions customers might regards shows day price tickets show time different amenities offer answering questions regards summer camp programs package dealspromotions handling refunds resolving issues problems customer helping customer lost found items left behind placed orders answered customer questions inperson email phone maximize customer service created successful strategies develop expand customer sales promoted special deals encouraged product purchases effective communication persuasion skills diploma medical assistant 012019 education training florida career college pembroke pines pembroke pines fl high school diploma 052014 educators inc private christian school eipcs 400 barton blvd suite 204 rockledge fl 32955 presented ccsf award deanes list 2014 soccer team captain pembroke pines florida career college