richard klein qa tester personal profile professional qa tester 8 years experience resolving complicated problems software system bugs placing special value ensuring minimum downtime deep knowledges preparing executing test cases functional areas applications certificates istqbctfl cast certified associate software testing contact home 1234567890 cell 1234567890 helloreallygreatsitecom wwwreallygreatsitecom 123 anywhere street city state country 12345 skills sql test manager testlink spiratest testrail hpalm qc bugzilla mantis ibm rational clearquest redmine youtrack backlog fast learning ability meet deadlines curiosity selforganized monitoring required career history qa tester medays software solutions 20062019 supported procedures sops work instructions made internal review audits csv program created test plans thoroughly cover scenarios managed product quality issue prioritization test planning design review cross team communication responded inquiries users technical support regarding functions operations software programs monitored program performance implementation prevent recurrence program operating problems mentored coached team members new team members entrylevel qa tester tyler technologies 20042006 documented executed black box testing tested software integration release regression phases documented results served third tier support assisted documentation team release notes developed test cases associated functional requirements project assisted developing content strategy educational history university maryland ab computer engineering graduating 2004 president dorado student union vice president computer club member english computer society member ice hockey team carte blanche academy graduated class 2010 honor roll vice president student council vice president computer club member technical society member debate team member varsity hockey team