jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary passionate ambitious healthcare professional experienced handson patient care assisting vast majority clinicians multiple disciplines skilled offering broadbased experience medical administration patient care management talented building cultivating professional relationships coordinating appointments performing wide range treatment procedures welldefined communication technical analytical aptitudes ready apply twenty years healthcare based experience new professional challenges growthoriented organization provided expert specialized administrative patient support nursing pharmaceutical field ability incorporate specialized administrative judgment aspects patient care strong attention detail accuracy efficiency ability effectively communicate person phone writing skills ability securely retrieve patient messages alerts care team appropriate manner nursing schooltrained healthcare professional ability effectively communicate collaborate vast majority medical clinicians across multiple modalities advanced knowledge medical terminology strong adherence policies procedures involving interdisciplinary coordination care delivery acute awareness patient flow activities including appointment setting fu care outside provider referrals provider availability advanced knowledge ehremr software expert knowledge pyxis systems software implementation work history remote customer application advocate 072022 current ascension system office baltimore md responds high volume incoming calls utilizing listening communication skills identify customer problems needs opportunities monitors customer feedback identify areas improvement customer experience documents customer interactions internal database maintain customer service history details investigates customer complaints escalates issues address critical requests maintains key performance indicators acceptable performance levels support assigned customer base enhances industry technical knowledge active participation learning growth opportunities certified pharmacy technician inpatient pharmacy 092014 062020 prisma health baptist parkridge city state trained pharmacy students perform inpatient pharmacy service duties stocked labeled inventoried medication keep accurate records ordered medicines daily replenish stock increase inventory anticipation need performed various pharmacy operational activities strong commitment accuracy efficiency service quality maintained proper drug storage procedures registries records controlled drugs performed wide range pharmacy operations strong commitment accuracy efficiency service quality certified pharmacy technician outpat pharmacy 022008 092014 prisma health richland city state took accurate detailed prescription orders physicians nurses pharmacy staff phone calculated dosage filled prescriptions prepared prescription labels absolute accuracy answered incoming phone calls addressed questions customers healthcare providers resolved nonroutine issues like thirdparty billing computer system customer service issues consulted insurance company representatives complete claims processing resolve concerns reconcile payments performed various pharmacy operational activities strong commitment accuracy efficiency service quality restocked pharmacy shelves current merchandise drive consistent peripheral sales solved customer problems inperson telephone providing assistance placing orders navigating systems locating items certified pharmacy technician 072003 022008 cvs pharmacy city state resolved nonroutine issues like thirdparty billing computer system customer service issues solved customer problems inperson telephone providing assistance placing orders navigating systems locating items counted measured compounded medications following standard procedures reviewed verified customer information insurance provider information master science health administration 062022 university phoenix phoenix az education bachelor arts studio art 051993 columbia college columbia sc south university columbia sc south university attended 2015 2017 successfully passed teas exam completed prerequisites enter bsn nursing rotations april 2018 midlands technical college west columbia sc midlands technical college attended 2010 2012 2013 completed prerequisites enter adn nursing rotations 2012 2013