jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary experience pmo qa professional focused handson experience managing multiples projects project deliverables simultaneously managed client partners project stakeholders handle risks issues take appropriate project related decisions followed risks issues project team stakeholders experience project management office functional testing needs solutions core activities like requirement gathering analysis jads gap analysis designing software development implementing software validationtesting defect meetings domain like healthcare insurance bankfinance federal managed supervised coordinated onsite offshore project team functional teams lead individual projects involve gathering data teams analyzing requirement documenting defining developing solutions per business requirements performed gap system analysis reviewing complex requirements clarified requirements specifications clients core development team delegated tasks project team implementation focused delivering maintaining customer satisfaction along ability find solutions business problems communicate effectively business clients project team experienced testing large webbased applications state federal applications healthcare applications bankfinance applications insurance conducted data quality analysis uat production data reporting bi reporting certify clients utilize bi production reporting outputs performed internal audits documents process procedures compliance per request proposal rfp via service level agreements slas state regulations experienced database testing sql plsql queried database check successful transactions provided testing data based specific testing requirements available test fixtures software qa testing onsiteinhouse need arises managed software life cycle regarding identifying tracking ensuring development team addressing verifying issue resolution internally deploying update verifying necessary clients satisfaction resolution excellent problem solving communication skills unique ability work independently team solutionsoriented business analyst possessing unique combination business analysis quality assurance testing applications development experience toptier organizations solid sql query writing skills paired familiarity visualization tools techniques successful provider financial services number years comprehensive experience detailoriented business analyst number years experience conducting analysis research come solutions common business problems polished formulating business improvement strategies overseeing new technology system implementation commerciallyaware professional indepth knowledge computing systems project management techniques skills technical skills hp alm sharepoint oracle bi obiee serena dimension jira postman sql developer version one qtp uft tfs sharepoint jira quality center version one rtc clear quest oracle sql server db2 msaccess sybase ie firefox safari chrome methodologies agile scrum waterfall vmodel lean xlc data mining forecasting planning experience business analyst 032017 current alta equipment group inc lancaster ny division systems data warehouse mdw bi tool system design templates management data compiling decision making business analysis develop elicitation plans work pmo set expectation meet project deadlines manage administer projects releases using project management system jira document management system sharepoint experienced creating stories reports jira manage multiples project project deliverables simultaneously ensure project identified processes methodologies executed followed manage client partners project stakeholders handle risks issues take appropriate project related decisions facilitate daily standup iteration planning sprint review iteration retrospective retrospective meeting lead team effort relentless improvement define implement improvement quality program maintained artifacts project management software jira sharepoint support estimates execution facilitate releases production management process including execution reports approval schedules follow risks issues development team project team stakeholders develop flowcharts diagrams accordance functional specifications department held stakeholder interviews jad elicit enduser requirements new systems effectively work project stakeholders vendors understand document business process business requirements highlight gaps systems participate hold meeting project program contract tasks negotiation maintain sharepoint management tracking analysis projects change management plan provide test reports metrics distribution software stakeholders publishing test reports metrics releasetest internal project stakeholders including technical leads managers leads develop test scenarios test cases test scripts validate functional nonfunction requirements per functional requirement documents business requirements documents technical specifications user stories jad sessions work agile methodology project coordinated dev team validation files involve project scoping meetings understand project scope limitations document traceability test scripts requirements alm managed projects served primary liaison client multiple internal groups clarify goals meet standards deadlines identified analyzed user requirements procedures processes develop optimization strategies developed solutions improve productivity incorporate technology liaised internal teams establish criteria contracts established reporting monitoring drive strategic execution assisted key users testing new functionality documenting retaining knowledge led ongoing business process reviews optimize strategies defined key data points data sources track measurable performance indicators produce useful reports reviewed documents guarantee quality consistency adherence criteria remained current latest developments advancements automate modernize systems utilized internal external feedback document business requirements facilitated meetings prepared presentations share ideas findings business analystqa analyst 092014 032017 sei indianapolis business intelligence data mart managed team 8 lead testing conduct defect triage meetings coordinate plan prioritize functional test assignments developed test summary report test strategies test plans conducted trr test readiness review activities per procedurerequirements created maintained technical documentation sharepoint meet sdlc standards user guide worked closely team internal project management develop plans schedules present time estimation testing activities performed activities include system validation test preparation test execution integration supporting ivv testing business analyst qa lead 092012 092014 liberty mutual insurance city state managed team 6offshore deliver insurance services project liberty insurance customers participated milestone meetings vp technology order communicate priorities onshore well offshore qa teams guided led assigned qa team holding meetings help clarify software change request technical specification documents primarily responsible offshore test script development code reviews vb scripting developed reviewed test plans managed defects education training pmp project management professional 112020 project management institute csm certified scrum master 062020 scrum bachelor technology computer science 012012 cuny york city college technology new