jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary forwardthinking bilingual professional 8 years remote work expertise 10 years multifaceted experience operations sales organizational development adaptive leader capacity organize execute multiple projects highstress environments utilizing strong technology expertise excellent communication teambuilding skills adept forging relationships internal external partners skills ufluent spanish communications development change management hiring recruitment expertise salesforce project organization management sales operations training employee engagement employee training onboarding strategic decisionmaking relationship development policies procedures implementation solutions development social media market strategy insurance knowledge process improvements staff management sales scheduling budgeting operations oversighthumanhumanh team leadership work history 102017 052020 consultant avalara inc az state monitored social media online sources industry trends curated segmented editorial content increase engagement channel growth managed contractor teams generate original content moderate online community analyzed reported social media online marketing campaign results engage strengthen presence promoted successful outcome web development strategy aligning consistent brand messaging visual designs across digital outlets evaluated organizational systems identify workflow communication resource utilization issues develop improvement plans streamlined recruiting processes coordinated new hire orientations provided onboarding training new employees recruited top talent maximize profitability reduced process gaps supervising employees achieve optimal productivity facilitated communication coordination employees management implementing technology platforms automated office operations managing client correspondence record tracking data communications organized reviewed edited training manuals multimedia visual aids educational materials conducted orientation sessions organized onthejob training new hires identified plans resources required meet goals deadlines setting timelines checkpoints coordinating contractors transformed video audio recordings digital formats editing archiving overseeing phases podcast production played instrumental role creative planning review sessions working internal teams elevate quality content designs 082013 032017 director operations telerent leasing corp syracuse ny produced regular salesforce reports evaluate performance adjust strategies maintain agile sustainable operations delegated assignments based sales operations plans project needs knowledge individual team members modernized improved operational procedures increase efficiency profitability controlling costs preventing waste cocreated annual budget ceo developed comprehensive plan accomplish company objectives staying within budget evaluated sales scripts identify strategies resource needs effective production optimized operational processes utilizing salesforce address clientspecific metrics resolved issues efficiently turn enhanced customer satisfaction ratings analyzed business needs soliciting customer feedback process improvements tasked increase growth solidifying workflow processes strengthening client relationships improving communications supporting client advocacy educated management successful policy implementation enforcement actions prevent employee legal entanglements worked ceo structure compensation benefits according market conditions budget demands created implemented forwardthinking initiatives improve employee engagement streamlined hr efficiencies coordinated new hire orientations provided onboarding training new employees served representative various community functions enhance company image develop additional business discovered resolved complex employee issues affected management business decisions maintained company compliance local state federal laws addition establishing organizational standards promoted employee buyin organizational objectives conducting regular meetings established employees voice concerns facilitated onboarding sessions onthejob training new hires bolstering employee job position knowledge skillset supported market expansion initiatives implementing process improvements execute demand analysis drive growth strengthened operational efficiencies developing organizational filing systems confidential employee records reports identified suggested remedies areas improvement based detailed reports analysis processed employee w9 i9 forms managed benefits leave time managed payroll data entry processing employees comply predetermined company guidelines updated employee files new details changes address salary levels managed quality assurance program including onsite evaluations internal audits customer surveys resolved conflicts negotiated mutually beneficial agreements parties developed team communications information sales meetings stayed top applicable federal state requirements minimize legal financial risks entered financial data company accounting database verification reconciliation maintaining accurate current accounts times proofread edited materials prepared staff correct spelling grammar style ensure brand messaging drafted internal memoranda company employees helped plan execute company client events conferred sales teams team leaders communicate targets boost revenue improve strategies devised published metrics measure organizations success delivering world class customer service completed special projects using effective decision making critical thinking time management skills improved customer service initiatives streamlining sales order management processes 032012 032017 licensed insurance broker kaiser permanente victorville ca monitored customer buying trends market conditions competitor actions adjust strategies achieve sales goals collaborated clients maintain relationships provide customers thorough support guidance utilized advanced sales skills overcome objections persuade clients purchase policies close deals tracked progress outstanding insurance claims analyzed sales volume retention loss ratio trends identify areas improvement sought new clients developed client relationships networking direct referrals lead databases cold calling calculated quotes educated potential clients insurance options reported policy changes company conditions affecting customer satisfaction remained impartial order advise clients based circumstances supported sales brokers consultants underwriters marketing sales activities strategized clients create customized insurance policy packages informing clients opportunities protect assets met prospective customers business owners homes businesses settings adhered health prescription insurance products delivery systems claims systems recommended type amount coverage based analysis customers circumstances using persuasive sales techniques conducted annual reviews existing policies update information 122009 032012 executive assistant president spiralight group city state responded emails correspondence facilitate communication enhance business processes developed updated spreadsheets databases track analyze report sales data agent commissions managed external contacts ceo kept track periodic communication needed priority contacts functioned backup areas sales support services obtained revenue paid invoices verifying completing payable receivable transactions created maintained detailed organized timely records transactions support legal compliance diminished financial discrepancies managed monetary transactions including deposits credit card transactions improved sales processes streamline customer acquisition onboarding strategies customized brand message reach capture target audience interest drive engagement education 102020 master science organizational leadership colorado state university global campus aurora co concentration human resources 102020 certification non profit management nonprofit times morris plains new jersey 082012 bachelor arts social sciences 102010 ashford university clinton iowa concentration education minored healthcare administration insurance license health life disability retirement state ohio columbus ohio