jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary experienced business analyst scrum master 10 years work experience expert business systems requirements user acceptance testing enduser training currently seeking sr business analyst project manager position skills project management quality assurance product owner vendor management data analysis sql databases release planning gap analysis story planning agile frameworks work history 092020 current business analyst agilysys inc las vegas nv project vendor audit claims processed horizon interacted internal customers understand business needs translate requirements project scope analyzed audited accuracy claims savings shared external vendor updated existing process share claims savings external vendor resulted 20 reduction errors financial reconciliation 25m ytd savings identified vendor verifying adjusting savings claims incorrectly accounted part overall savings assessed impact current business processes users stakeholders evaluated potential areas improvement 112019 092020 scrum master charter spectrum lancaster oh project scope project involved creating new portal accessible providers within network facilitated scrum framework sprint planning backlog grooming daily scrums sprint reviews sprint retrospectives served single point contact 4 teams responsible requests clarifications applied scrum metrics turndown velocity using azure devops vsts track ensure committed work delivered collaborated product owners team members technologists scrum masters define solutions drive progress 102018 112019 business analyst agilysys inc bellevue wa project aim project implement new compliant application provider office track enter comprehensive visit details member visits conducted interviews key business users collect information business processes user requirements performed system analysis suggested design enhancements guide team development process resolved issues development quality assurance teams daily defect management sessions business reducing turn around time 25 analyzed post production issues ensured fixes implemented engineering operation teams 072017 092018 quality assurance engineer idex corporation oklahoma city ok project upgrade redesign existing order management system handled linear advertising orders include digital advertisement orders part order reduced automation run failures 33 eliminated data script related errors reviewing automated test execution results collaborated developers project managers assess program capabilities features testing demands delivered defect report using zephyr jira resolution part effective stakeholder management collaborating developers business owners release management met tight deadlines satisfy client demands project timelines 012013 062017 sr quality assurance analyst cracker barrel old country stores urbana il project testing support new claims adjudication system enrollment projects migrating member claims accumulators new platform optimized test cases maximize success manual software testing proposed development testing improvements positively impact usability function performance led 15 reduction defects reduced total resources team improved manual regression testing timeline 20 partially automating regression scripts led end end testing effort various teams minimize post production errors 052012 112012 business analyst agilysys inc roswell ga project add dynamic enhancements loan origination system enable online submission mortgage refinance applications view status interacted internal customers understand business needs translate requirements project scope improved accuracy data review loan application loan soft dorado platform documented user guides procedures various process handled consumer lending team streamlined defect tracking process eliminating duplicates resulting 10 improvement 082011 042012 business analyst agilysys inc alpharetta ga project enhancement customer service application support additional accounts acquired retail finance team identified user requirements meetings various project stakeholders generated detailed daily post migration reports kpi reports coordinated various teams rectify errors created executed user acceptance test cases per business feedback support functional test execution qa team education 052010 072007 certifications ms engineering management george washington university washington dc electrical engineering university mumbai mumbai india certified scrum master scrum alliance