professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom senior technology executive dynamic resultsoriented professional 29 years experience information technology proven ability translate business needs technology requirements support companys business objectives qualifications include successful management phases projects needs analysis requirements definition vendor selection implementation development training selfmotivated proactive leader superb technical acumen ability thrive within fastpaced environments motivated achiever guides organizations applying technology business settings provides added value creates project deliverables timely manner diverse background systems analysis integration program design development platform migration hardware implementation insightful information technology manager 19 years leadership experience including oversight infrastructure application support security services dedicated customer satisfaction focused delivery technical solutions proven leader directing operations maintenance support complex systems develops creative business solutions leveraging diverse methodologies delivering engineering solutions leading organizations highly adept request proposal development technology needs assessments staff training skills agile framework project lifecycle management security planning work history information technology manager 012009 current nestle international short hill nj risk mitigation planning budget administration waterfall methodology manage budget resource include staffing infrastructure planning hardware server desktop software planning well licensing maintenance renewal wrote business plan included budget business development training program internal development infrastructure including youth detention facility rollout mobile dispatch terminals officer field tracking set strategic direction design system architecture secure projects buyin stakeholders senior management implemented business intelligence system field operational decision making created implemented coding standard reduced deployment errors ongoing support costs implemented hybrid cloud automation extend augment development team technologies reduced time market 20 developed service level agreements maintaining user expectation directly responsible interviewing hiring coaching developing employees include planning assigning directing work ensure disaster planning recovery solutions testing viable application development supervisor information technology manager 012005 012009 albany charter school network rochester ny defined requirements direct full lifecycle development core business processes inhouse systems oversee work system analyst technical writers application developers network engineers administrators help desk supervised system development deployment operations define implement infrastructure changes internal outsourced projects within approved budgets coordinated facility move internal personnel server equipment ensured milestones deadlines budgeting management expectations achieved served liaison management staff internal technician consultants designed managed automated training system used schedule track training designed managed case assignment application used track balance workloads officers within court services division system produces reports integrated scheduling system create accurate picture office current future workloads early warning system ews structured automated data collection system method analyze data permits sacramento county probation department understand past current trends identified use force uof incidents occurring departments pretrial juvenile detention court commitment facilities systems reports intended provide facility administrators information needed review analyze identify findings recommendations purpose improving level care custody control provided juveniles may housed probation facilities technology manager 012003 012005 tektron electrical city state tektron ian established leader telecommunications electrical power distribution network contractors spanning 42 states wrote business plan included budget business development training program internal development infrastructure designed implemented dashboards work orders ensured service level agreements accomplished reduced time get work orders billing department increased cash flow created implemented coding standard policies internal development directly responsible hiring personnel manage system development deployment operations define implement infrastructure changes internal outsourced projects within approved budgets engineered managed intranet extranet sites enabled access critical jobsite data reducing calls technical operations center enabling customers access site specific data internal management converted embedded sql stored procedures triggers userdefined functions allow full integration systems application integrates interactive voice response system education bachelor science information technology 2019 capella university minneapolis mn primary leadership development course washington banyan vines network administrator course new jersey electrical engineering technology courses 1991 farmingdale state university new york north amityville new york certifications microsoft certified systems engineer 1999 avaya aca certification 2005