jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary seasoned operations manager talented leader 4 years experience applying exceptional planning problemsolving abilities toward enhancing business plans daytoday activities resultsdriven resilient developing teams improving processes increasing productivity bringing solid understanding industry trends excellent communication skills talent spotting areas need improvement implementing changes strategic approach skills staff management problem anticipation resolution policy development enforcement team leadership onboarding orientation customer service custome records organization management human resources oversight performance monitoring evaluation maintaining compliance staff training business leadership administrative management education metropolitan state university denver denver co degree biologypsychology eaglecrest high school centennial co 062011 high school diploma accomplishments supervised team 20 staff members earned legends possible award 2018 developing training protocols specialized research earned spot award assistance across several teams 2020 earned shield award assistance across several teams 2019 earned shield award excellent customer feedback 2019 work history marjam supply company operations manager jensen beach fl 122020 current trained new employees proper protocols customer service standards assisted recruiting hiring training team members tracked employee attendance punctuality addressing repeat problems quickly prevent long term habits trained guided team members maintain high productivity performance metrics handled problematic customers clients assist lowerlevel employees maintain excellent customer service observed employees individual strengths initiated mentoring program improve areas weakness promoted positive customer experience daytoday supervision management supported toplevel decisionmaking strategy planning forging productive relationships top leaders serving key advocate various personnel issues managed 1860 team members across 2 departments voya customer service representative team lead chicago il 042018 122020 handled daytoday customer contact via phones faxes emails provided primary customer support internal external customers resolved product service problems clarifying customers complaint determining cause problem selecting best solution solve problem maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns identified individual employees unique work styles adapted management methods maintained high level customer satisfaction across customer care mentoring motivating team team members deliver exceptional performance investigated customer complaints recommended solutions organize strong leadership talents problemsolving skills maintain team efficiency workflows meet daily demand measured team performance reported metrics leadership team members handled customer complaints resolved issues adjusted policies meet changing needs maintained compliance company policies objectives communication goals evaluated employees strengths assigned tasks based upon experience training provided coaching counseling 1015 employees encourage professional growth well meet short longterm goals evaluated employee performance monthly coached trained accordingly increasing quality work elavon technical support specialized research team city state 102016042018 created support documentation empowered enabled user community extend skills leverage system features find resolutions questions without intervention support team fielded average number inbound phone calls deliver effective support remotely resolve resuive service issues responded support requests end users patiently walked individuals basic troubleshooting tasks managed high levels call flow responded various technical support needs identified solved technical issues using variety diagnostic tools tactics managed customers expectations support technology functionality order provide positive user experience assisted customers identifying issues explained solutions restore service functionality helped streamline repair processes update procedures support action consistency documented transactions support interactions system future reference addition knowledge base resolved diverse range technical issues across multiple systems applications customers endusers across various time zones