jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom career overview architected network infrastructures small large scale enterprises physical virtualized environment provided enterprise wide infrastructure management support activities leveraging packaged custom software tools san delivery including architecture design installation heavy linuxunixwindows deployment patching troubleshooting data center environment qualifications hpbusiness availability center hpsitescope certified professional dell certified systems expert globalscape eft technical skills onbase systems admin rightfax admin red hat systems admin sccm 2012 work experience 032014 current desktop profile consultant state texas oag child support dxc technology glenview il assigned role system development practitioner project assignment description installed configure multiple client tools developers desktop windows admin experience utilized troubleshoot issues sccm2012 012014 022014 app architecture technical consultant kaiser permanente salient crgt fairfax va completed assessment device strategy kaiser permanente assessment included developing high level vision dependencies requirements developed actionable roadmap designed achieve programs vision included short term plans supports kp achieving identified end state well developed recommended application architecture strategy analyzed various virtualization technologies 092006 012014 technical infrastructure administrator texas medicaid faith technologies inc appleton wi integrity governance systems linuxwindows including best practices delivering services develop deploy support infrastructures applications technology initiatives architectural operational perspective conjunction existing standards methods delivery texas medicaid fiscal agent project assigned role application tech support practitioner project assignment description wintel application support analyst provides routine ad hoc enterprise wide infrastructure management support activities leveraging packaged custom software tools analyst designated primary owner specific enterprise management activities tmhp texas medicaid health partnership expert activities wintel application support analyst also provides tier 3 application services support troubleshooting respect operating systems network hardware general technical infrastructure issues analyst also encouraged expected identify document implement infrastructure management process software inefficiencies support management analyst part team constantly assigned new challenges need creative technical solutions participates creation solutions 052006 082006 project manager dxc technology jamestown ny project assignment description san delivery san architecture design san install san operational support project management responsible initial scoping project deliver sow loe manage project completion develop proposals agreements response special bids rfp rfqs staffing recruiting proactively recruit new consultants support personnel technical research application updates servers storage san performance issues etc 092005 052006 systems administrator salient crgt chantilly va project assignment description provides server resolution hp hardware ensures hardware secure network issues os applications administers virtual disks hp san eva8000 msa1000 creates partitions presents volumes various applications groups san troubleshoots issues os sql oracle rac 052005 092005 project coordinator cross keys village new oxford pa project assignment description analyzes unresolved issues service providers determines parts service need reissued client command center new pilot program dell 072004 022005 project manager dxc technology morristown tn project assignment description principle point contact edt activities san engagement pm creates manages san deployment associated deliverables ie architecture design hardware installation san implementation training specific duties include coordination dps practices external partners account teams edt engineers customer facilitate successful san deployment primary communication point pm organizes conducts project team meetings conference calls documents project scope within scopeoutside scope documents risks highlights key dependencies customer power infrastructure requirements make project successful 042001 072004 systems administrator saddlebrooke hoai city state project assignment description installed entire network infrastructure analyzed functional requirements researched vendor equipment proposed budget requirements purchased equipment infrastructure consists windows 20002003 servers active directory dns ms exchange 2000 vpn dell power edge 2500s dell powerconnect switching 1001gigabit gbics routers netscreen 5xt remote locations connected via cisco aironet 350 series two remote locations maintain two different point sale systems micros pos retail softhard goods pos developed company intranet purpose sharing commonly used resources maintain vendor contracts slas hardwaresoftware inventory propose budget requirements provides technical supporttraining endusers develops automation processes maintains databases ensures hardwaresoftware uptodate provides network security develops disasterrecovery processes maintains backup systems oncall 24x7 secondary duties include maintains lucent definity g3r switch adddeletes users voicemail creates call statistics reports 012001 012001 applications instructor new horizons clc tucson city state project assignment description instructed various application platforms ms office 972000 users ranging novice experienced provided excel training weiser lock nogales sonora mexico endusers spanish 081999 032001 network technician augmentix inc city state project assignment description installation windows nt novell unix networks variety configurations ranging serverclient peer peer clients sites us canada provide technical support wide range clients different proprietary software systems configurations include troubleshooting hardware various software packages including ms office professional ms outlook 97 98 2000 successfully administered widows nt workstation server 40 include user profiles security configurations throughout various sites us canada remote network administration utilizing pcanywhere 350 hospitals colleges universities proficiency hardware set troubleshooting resolving softwarehardware conflict configurations either clients site whenever possible remotely hardware includes dell poweredge servers cisco routers dialogic ivr boards pagers using tap protocols continued beta test proprietary software document make recommendations improvementease use software environment javavb configure repair compact upgrade databases proprietary software various platforms include ms access ms sql 70 responsible oncall maintain network uptime 987 percent 031999 081999 windows technical support specialist keane inc city state project assignment description provide technical support outsource partner microsoft corp troubleshoot windows 98 operating systems relates different hardware software configurations profiles troubleshoot internet explorer v 4 5 outlook express v 4 5 ie 5 support customers various arrays problems windows 98 operating environment simple customizable profiles advanced peer peer networking issues advanced troubleshooting includes limited dial networking point point protocol ppp network configurations correct protocol windows 98 nt server workstation novell netware analytical troubleshooting skills include knowledge configurations tcpip ipxspx netbeui dynamic host configuration protocol dhcp virtual private network vpn proxy servers extensive knowledge hardware include troubleshooting specific settings may conflict include cmos specific settings irq settings peripheral component interconnect pci advanced power management apm highly analytical able resolve problems various settings environments works extremely well pressure able diffuse customers extremely frustrated works well others group environment 071994 101998 project manager lucent technologies city state project assignment description processed reviewed incoming sales contracts account executives ensure procedures met pursuant company policies responsible ordering telecommunications equipment installed customers place business coordinated installation telecommunications equipment interfaced customer technicians account executives resolve conflicts systems installation prepared daily weekly reports call volumehandling opiaftermarket departments ms excel developed databases ms access customer trackingfollowup provided technical support customers needing expand current telecommunications systems assisted associates daily basis customer conflict resolutiontechnical assistance configurations education training 2003 master science computer information systems skills university phoenix tucson az application design architecture expert 12 years 2014 deploy solution expert 11 years 2014 desktop management expert 9 years 2014 ftp expert 5 years 2013 infrastructure architectures expert 6 years 2014 microsoftlync server expert 3 years 2014 microsoftwindowsserver administration expert 9 years 2014 microsoftwindowsxp expert 7 years 2013 technology troubleshooting expert 15 years 2014 data storage tools techniques advanced 8 years 2014 direct attached storage advanced 10 years 2014 edi electronic data interchange advanced 4 years 2011 hpblade servers advanced 7 years 2014 hpserver network storage advanced 8 years 2014 internationalization localization frameworks advanced 7 years 2009 lan switchingvlan advanced 6 years 2013 microsoftcluster server advanced 5 years 2013 microsofthyperv advanced 5 years 2014 microsoftlive communication server lcs advanced 2 years 2011 microsoftoffice communication server ocs voice integration advanced 2 years 2011 microsoftwindowsterminal services advanced 5 years 2011 microsoftwindowsvista advanced 2 years 2010 network attached storage nas advanced 8 years 2014 project management advanced 7 years 2013 requirements development advanced 10 years 2010 server architectures advanced 15 years 2014 server virtualization advanced 11 years 2014 service delivery advanced 11 years 2009 storage architectures advanced 8 years 2014 server virtualization tools vmwarehypervothers advanced 5 years 2014 storage area networks san advanced 8 years 2014 storage technologies advanced 7 years 2014 technology architecture design advanced 9 years 2012 technology implementation advanced 5 years 2010 test management advanced 10 years 2010 workplace virtualization architecture advanced 6 years 2015 app mntc prod support proficient 7 years 2007 backup recover proficient 5 years 2014 business continuity planning proficient 9 years 2010 citrixxendesktop proficient 2 years 2015 computer telephone integration cti proficient 6 years 2004 data architectures proficient 7 years 2006 database conversion proficient 2 years 2010 design solution proficient 7 years 2007 encryption pki proficient 3 years 2014 linux linux proficient 3 years 2014 operations proficient 2 years 2014 microsoftappv proficient 2 years 2010 microsoftbus desktop deploymentbdd proficient 2 years 2010 microsoftenterprise desktop virtualization medv proficient 2 years 2010 microsoftofficesystem proficient 3 years 2010 microsoftsystem center configuration manager proficient 2 years 2014 microsoftsystems management server sms proficient 2 years 2009 microsoftvirtual desktop proficient 2 years 2009 microsoftwindows7 proficient 1 year 2010 net app technologies proficient 2 years 2014 performance simulation proficient 4 years 2009 solution architecting proficient 8 years 2009 technical test planningpreparationexecution performance testing proficient 3 years 2010 vmwareworkstation proficient 2 years 2015 business intelligence novice 3 years 2006 business performance management novice 2 years 2006 business process design novice 4 years 2006 document management novice 1 year 2007 emcdocumentum novice 1 year 2007 enterprise portal novice 1 year 2006 microsoftsharepoint server novice 1 year 2007 microsoftsql server novice 2 years 2007 portal solution architecture novice 3 years 2006 storage deduplication novice 1 year 2014 aspnet po trained 4 years 2010