jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary diligent detailoriented administrator proven history successful team management professionally coordinate files correspondence resources boost productivity facilitate operations skilled general office processes optimization strategies skills excellent oral verbal communication types 55 wpm experienced google suite dedicated continuous improvement diversity inclusion expert critical thinker problem solver business development detail oriented social presence creator excellent leadership skills multi phone lines staff training development policies procedures implementation staff retention crossfunctional communication microsoft office expertise team buildingleadership crm experience operations manager 092021 current marriott vacations worldwide lihue hi perform site inspection reviews assigned region generate work orders inspection reviews recruited hired trained crew members application projects customer relations customer service assist timely resolution customer issues regarding servicing sites verify work completed manage snow events hours calls locate potential contractor partners assign sites landscaping sweeping snow removal contracts help provide resolution contractor partner inquiries ensure service calendar followed successfully contracted services performed generate charts spreadsheets reports computer system using microsoft office suite internal software database create distribute reports monitor contractor partners performance progress toward zero defects delivered positive customer experiences implementing effective quality assurance practices office manager 062019 012020 dc prep washington dc oversaw receiving organizing correspondence answering forwarding calls creating business letters records maintained impeccable office organization support efficiency professionalism performance objectives managed office inventory placed new supply orders handled scheduling managed timely effective allocation resources calendars monitored payments due clients promptly contacted clients past due payments implemented corporate departmental policies procedures service standards conjunction management used judgment initiative handling confidential matters requests client services director 042017 022018 cielo talent iowa city ia oversaw receiving organizing correspondence answering forwarding calls creating business letters records maintained impeccable office organization support efficiency professionalism performance objectives managed office inventory placed new supply orders handled scheduling managed timely effective allocation resources calendars trained mentored administrative staff members company policies daily task execution industry best practices monitored payments due clients promptly contacted clients past due payments coded entered daily invoices inhouse accounting software sustained office efficiency implementing planning office systems equipment procurement layouts administered payroll maintained proper documentation employee personnel prepared meeting agendas recorded transcribed minutes project coordinator training lead 042014 022017 american cancer society city state managed maintain 1015 ambassadors classroom call center environment develop procedures training materials ensure staff expectations clear regard performance specific processes followed ensure daily revenue goals met developed new process employee evaluation resulted marked performance improvements collaborate call center manager ensure necessary resources available place staff technology space etc provide ongoing effective coaching motivation support player coaches team members ensure needs expectations met responsible identifying escalating information may threaten call centers ability meet event objectives call center manager responsible ongoing communication call center manager local event staff senior leadership members project team created boardroom multimedia presentations including video text trained newly hired top talent fill key positions maximize productivity education training associate applied science applied science 012009 lansing community college high school diploma 012004 holt high school holt mi