jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary enthusiastic technician eager contribute team success hard work attention detail excellent organizational skills skills active directory printer microsoft exchange server inventory control desktop support network printerscopiers work history information technology support specialist 012014 current hersha hospitality management lp groton ct data recovery software diagnosis problem resolution hardware software installation technical support proficient microsoft administrative tools active directory dhcp administrated remote login remote update systems charge inventory cellular phones mifis ordered setup repaired needed kept inventory every 6 months verified user assigned added new users coming new users first setting exchange putting correct location according users working next going active directory first assigning personal drive use assigning groups location assigned added account ticketing system importing program employees let go would remove program removed users access groups employee left agency added users groups remote access set use home enabled disabled sites needed barracuda needed restored lost deleted data barracuda gave users access folders created network folders created network shared calendars network support administrator 042013 072014 liberty communications puerto rico llc luquillo pr work closely users training various software troubleshoot hardware software printer copier issues replace hardware needed well building new machines install troubleshoot fix software issues setup maintain network printers copiers manage serve point contact various projects technologies including microsofts active directory including multiple forests child domains microsoft windows server 20032008 inventory control faxpress server setup workstation installs troubleshooting problems phone administrator created extensions voicemail resets programming phones setup administer vmware environment administer microsoft exchange server 2010 install support various applications microsoft office q972000xp200320072010 microsoft exchangeoutlook trend micro antivirus cisco ssl vpn pcanywhere microsoft windows xp7 rockwell autocad teamviewer cisco firewall barracuda web filter cisco spam virus blocker keep track software licensing create software install documentation end users manage meetings setup video conference via tandberg webex implemented developed tested installation update file servers print servers application servers departments resolved conflicts negotiated mutually beneficial agreements parties made recommendations regarding information technology infrastructure overhauls network administrator 022012 112012 agendia houston tx administered microsoft nt20002003 environment resolved helpdesk calls came personal cellular phone used remote desktop troubleshoot problems remote locations around east coast repaired hardware software virus problems onsite locations maintained computer inventory well print cartridge inventory troubleshot repaired copiers printers installed supported microsoft windows 9xment2000xp7 installed supported various applications microsoft office 9xment2000xp7 microsoft exchangeoutlook trend micro antivirus cisco ssl vpn pcanywhere lotus notes as400 microsoft forefront trained users software used company assisted configuring wireless network access point maintaining wireless network technology technician 092000 022012 maricopa unified school district maricopa az administered microsoft nt20002003 environment resolved helpdesk calls used remote desktop remote administrator troubleshoot problems schools repaired hardware software virus problems onsite supporting 4000 computers maintained computer inventory well print cartridge inventory printercopier repair person school system troubleshot repaired replaced printers copiers needed installed supported microsoft windows 9xment2000xp installed supported various applications microsoft office 972000xp20032007 microsoft exchangeoutlook symantec antivirus as400 integrade pro microsoft front page adobe pagemaker many software products used 40 labs throughout school district trained users software supported implementation technology educational setting best meet state mandates curriculum network compatibility sole support person laptop repairs approve review research test new software products prior introduced work environment schools assisted configuring wireless network access point maintaining wireless network create maintain desktop images via ghost software coordinated scheduled information technology training room education high school diploma computer science 1994 central virginia community college lynchburg va