professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom experienced office manager highly skilled administering business needs efficiency accuracy possess 13 years experience coordinating operation needs providing administrative support improving team productivity patientoriented ophthalmic technician 18 year background performing diagnostic testing patient administrative tasks welcoming supportive ability provide patient services 60 patients day 21 years healthcare office experience proficient record keeping appointment setting insurance processing offering expert ability coordinate staff communicate patients dedicated business success adept supporting staff customer needs able take multiple simultaneous tasks excellent time management abilities resourceful approach focused dependable hard working professional communication abilities skills leadership ability work pressure excellent multitasking ability organizational skills deadline driven fast learner responsible work history testing site lead specialist abm wilmington nc actively assist patients covid19 detailoriented efficient teamwork customer service office management scheduling bilingual english spanish 112020 current collect arrange input information database system make sure employees follow employee testing guidelines patient contact patient registration maintain overall safe work environment always supervising staff wear proper ppe schedule employee appointments prepare testing kits daily employee testing develop update tracking spreadsheets keep track inventory order purchase supplies accordingly complete end day reports manage employee schedules ofoice manager northshore vernon hills il supervised hired managed trained office staff managed time attendance activities sickness vacation overtime etc managed schedules regulate scheduling conflicts arise offered expert ability coordinate staff communicate patients strategically planned methods achieve operational goals targets prepared office surgery reports processed payments prepared established bank deposits 092010 082020 oversaw office inventory activities including ordering shipment receiving stocking established efficient workflow processes monitored daily productivity implemented modifications improve overall effectiveness personnel activities handled general administrative duties filing faxing copies scanning etc proficient record keeping insurance processing answered multi line phone system scheduled appointments answered patients questions concerns facilitate timely checkin greeting patients established purpose visit verified insurances posted payments billing surgery scheduling obtaining patients medical history consents etc explained pre postoperative procedures patients carefully reviewed surgical plans prepared surgery forms prescribed eye drops electronically pharmacy phone scheduled postoperative appointments created hospital orders patient work obtained chief complaint ocular history medical history medications allergies past surgeries measured recorded visual acuities performed refractions instilled anesthetic drops check eye pressure obtained keratometer lensometer autorefractor iol master diagnostic imaging testing operate ophthalmic equipment patient eye examinations prepared patients examinations surgeries afca lead donor processorphlebotomistcertified designated trainer talecris plasma resources city state verified donor identification prevent cross donation 022008 122010 created maintained donor records ensure accurate date information conducted predonation medical screening accordance established guidelines made sure machines calibrated properly obtained donor vital signs checked weight temperature pulse performed finger stick collect blood order test hematocrit total protein performed donor pre donation history screening ensured donor screening information complete accurate prior donation performed clerical duties data entry answering phone filing monitored expiration medical supplies prepared employee schedules ensured procedures front area performed accordingly sop cleaned maintained front area necessary ensure donor employee safety maintained efficient fast work flow trained employees crossed trained phlebotomist ofoithalmic medical assistant southwest texas eye care associates city state 062000 022008 patient work obtained chief complaint ocular history medical history medications allergies past surgeries measured recorded visual acuities instilled anesthetic drops check eye pressure obtained amsler grid testing color vision testing obtained autorefractor lensometer keratometer iol master heidelberg retinal tomography optical coherence tomography etc assisted laser treatments minor procedures obtained external photos retinal photos certified equipment supplies properly maintained quality patient care safety explained pre postoperative procedures patients carefully reviewed surgical plans prepared surgery forms scribed doctor trained new technicians ordered supplies education southwest texas junior college eagle pass tx august 2005 december 2006 january 2010 may 2010 geo eagle pass high school eagle pass tx honor roll student gifted classes accomplished several presidential awards 052000