jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary dedicated information technology analyst offering 4 years hospitality experience providing indepth knowledge hospitality software operations following departments front office housekeeping engineering security information technology exceptional customer service exceptional communicator exceptional multitasking exceptional project manager exceptional computer proficiency exceptional writerdocument builder front office experience housekeeping experience engineering experience security experience information technology experience highlights mtechs hotsos software expert extensive mtechs rex software experience micross opera pms end day configuration experience citric reserve experience morse watchmans key watcher tour pro configuration experience extensive ms office experience pc software hardware experience mac software hardware experience ios software hardware experience accomplishments earned employee month hyatt regency wichita earned employee month hyatt regency new orleans played key role development role hotsos care program resulting effective accurate efficient followup guest concerns created 3 primary mtech hotsos manuals used hyatt hotels hotsos manual h2go manual hotsos operational programs manual created many procedural documents used rooms operations information technology analyst 022013 current experience kimleyhorn associates inc colorado springs co responsible providing technical support hotel guests associates management hotel technology systems hardware install maintain hotel hardware software accordance brand standards utilize defined processes procedures protocols uphold security structure integrity hotel networks systems perform required maintenance upgrades minimal disruption hotel operations maintain proper backups supported systems focus daytoday availability functionality systems hotel resolve standard user issues develop use access controls prevent unauthorized access modification disclosure misuse manipulation destruction systems networks applications data plan assess monitor deploy report state compliance required mitigation remediation activities eg pci sox data privacy etc provide timely technical support users restore service andor identify resolve problems provide regular monitoring platform system activities isolating problems determining cause night auditor 112012 current affinity gaming osceola ia roll business systems next business day audit business reports assemble audit package act night mod front office staff coordinate completion guest needs overnight guest request personnel daily use micros opera saflok citrix reserve guest request hotsos coordinator 022012 022013 hoffmannla roche ltd dixon ca function primary build expert configure build install guest request application hotsos perform indepth precise investigation documentation current future operational functionality guest request application indepth knowledge software application well understand policies procedures constraints hotel operation supported guest request application develop document internal procedures collected information prepared specifications system enhancements analyze functionality guest request application testing operational systems develop user training aids assisted training enduser work flow use guest request application primary contact troubleshoot problems questions endusers training golive stabilization periods analyze data provided guest request application order enhance efficiency hotel operations monitor guest request application ensured departments providing timely responses orders daily use mtech hotsos mtech rex micros opera front desk agentrooms control 082011 022012 hyatt regency new orleans city state responsible efficient operation rooming process including arrangements preblocking preregistration final checkin guests based upon time arrival special requests posted charges settled folios individuals groups well resolved dueouts completed express checkouts provided direction support front line front desk agents maintained exceptional relationship housekeeping staff maintained accuracy within accommodation availability ensured customers concerns handled effective prompt courteous manner demonstrated positive demeanor customers internal external times daily use micros opera saflok citrix reserve mtech hotsos security agent 052009 082011 hyatt regency wichita city state oversaw safety security hotel guests throughout evening hours conducted security walks throughout hotel property responded guest requests noise complaints problem solved troubleshooted order resolve guest issues responded appropriately emergency situations acted overnight guest request personnel daily use configuration knowledge morse watchman key watcher tour pro software navy seal candidate 092008 2009 united states navy city state promoted section leader special operations warfare division seal division 802 navy seal training consisted rigorous physical mental exercises daily trained discipline structuring life cprchoking prevention training firearmweapons safety training exercise science wichita state university wichita ks 35 gpa education