jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary personable dedicated customer service representative extensive experience medical trucking industry solid team player upbeat positive attitude proven skill establishing rapport clients motivated maintain customer satisfaction contribute company success articulate enthusiastic resultsoriented demonstrated passion building relationships cultivating partnerships growing businesses medical billing collections effective professional communication flexible adaptable financial statements review accounting records analysis problemsolving verbal written communication skills decision making responding difficult customers customer data confidentiality shipping receiving understanding inbound outbound calling data entry maintenance efficient detailoriented experience accountant 062021 current bancfirst corporation duncan ok emailed mailed invoices reminders clients obtain payments within expected deadlines evaluated services rendered generated invoices clients responded client inquiries regarding billing discrepancies researching issues processed refunds overpayments clients crediting customer accounts giving bill credits opened sorted monitored claims developed updated spreadsheets software track claims information created case files professional correspondence claims notices followed detailed endofmonth accounting procedures verify proper balancing accounts readiness new month managed weekly inventory supply tracking noting items requiring reorder resolved vendor employee inquiries invoices purchases quickly research verified vendor accounts reviewing documentation rectifying issues contacting account holders customer service manager 031999 112021 pae government services inc detroit mi demonstrated excellent communication skills resolving product consumer complaints delivered fast friendly knowledgeable service routine questions service complaints established positive rapport customers managers customer service team members maintain positive successful work environment maintained knowledge company products services promptly resolve complaints concerns assisted staff resolving complex customer issues implementing targeted solutions investigated sensitive customer service complaints delivered prompt resolution customer satisfaction assisted customers making payments establishing payment plans bring accounts current upheld quality control policies procedures increase customer satisfaction entered invoices account software updated accounts identified aging balanced ready collections activities office manager 112001 062021 catholic health initiative long beach ca oversaw receiving organizing correspondence answering forwarding calls creating business letters records maintained impeccable office organization support efficiency professionalism performance objectives managed office inventory placed new supply orders handled scheduling managed timely effective allocation resources calendars trained mentored administrative staff members company policies daily task execution industry best practices sustained office efficiency implementing planning office systems equipment procurement layouts implemented corporate departmental policies procedures service standards conjunction management created notices advertisements available vacancies job seeker websites implemented maintained company protocols facilitate smooth daily activities coded entered daily invoices inhouse accounting software reviewed files records obtain information respond requests fostered relationships customers expand customer base retain business resolved routine complex issues performing detailed research managed denials late payments extensions special circumstances following relevant parties closed sales new policies presenting insurance options customers accurately efficiently collaborated carriers resolve discrepancies insurance payments documented tracked customer account details using software tracked industry trends pursued professional development opportunities strengthen product service knowledge analyzed insurance organizational structures business intermediaries studying common clauses policies insurance contracts cashier 101993 031999 tapestry inc tucson az collected payments provided accurate change completed daily recovery tasks keep areas clean neat maximum productivity helped customers find specific products answered questions offered product advice worked closely frontend staff assist customers processed sales transactions prevent long customer wait times accepted cash credit card payments issued receipts provided change trained new team members cash register operation stock procedures customer services helped purchases signed customers rewards program learned roles departments provide coverage keep store operational verified customer age requirement alcohol tobacco purchases answered product questions uptodate knowledge sales store promotions answered customer questions provided store information preserved appearance store arranging replenishing displays merchandise racks reported pricing discrepancies supervisor high school diploma 051997 shiloh christian academy gretna la education training