professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom detailoriented management 10 years experience expert customer service industry protocols proven history leading shifts excellent guidance employee leadership trained management well customer service committed punctuality forwardthinking management extensive knowledge customer service crew training known success customer service industries leading employees complete tasks dedicated efficient conflict resolution excellent services talented professional expert sales communication talents composed persona known excellent drive insightful leader 10 years customer service experience accomplishments documented resolved financial issues customer complaints well employee discrepancies led training crew efficiently well bettering ways better serve customer team included trained react handle employee discrepancies clear communication well critical decision making analyzing specific situation supervised team 15 20 staff members resolved product issue consumer testing achieved great sales well crew excelled job effectively helping training advertising skills teambuilding decisionmaking flexible adaptable active listening multitasking abilities excellent communication analytical critical thinking written communication work history store management 022016 062022 pawn king moline il ppe compliance planning coordination organization time management selfmotivated attention detail problemsolving good telephone etiquette trained new employees proper protocols customer service standards assisted recruiting hiring training team members trained guided team members maintain high productivity performance metrics handled problematic customers clients assist lowerlevel employees maintain excellent customer service tracked employee attendance punctuality addressing repeat problems quickly prevent longterm habits managed purchasing sales marketing customer account operations efficiently recruited hired trained initial personnel working establish key internal functions outline scope positions new organization delivered business strategy developed systems procedures improve operational quality team efficiency observed employees individual strengths initiated mentoring program improve areas weakness boosted team member productivity enhancing performance monitoring instituting motivational approaches maintained cleanliness organization gas station workspace working closely employees systemize tasks monitored daily cash discrepancies inventory shrinkage driveoff provided exceptional customer service customers increasing customer loyalty 50 supervised 1520 employees day shift well night shift overseeing efficiency customer service inventory well cash flow supported toplevel decisionmaking strategy planning forging productive relationships top leaders serving key advocate various personnel issues managed trained motivated cashiers shift leaders continuously improve knowledge abilities customer service well management field manager 092008 032019 fraser apple valley mn accomplished multiple tasks within established timeframes onboarded new employees training new hire documentation crosstrained existing employees maximize team agility performance maximized performance monitoring daily activities mentoring team members evaluated employees strengths assigned tasks based upon experience training monitored cash intake deposit records increasing accuracy reducing discrepancies helped planning schedules delegating assignments meet coverage service demands completed regular inventory counts verify stock levels address discrepancies forecast future needs generated repeat business exceptional customer service responded customer concerns friendly knowledgeable service set enforced policies focused increasing team productivity strengthening operational efficiency monitored security handled incidents calmly established optimized schedules keep coverage service line forecasted demands exceeded sales goals accomplished business objectives inspiring staff promoting target products achieved recognition contribution store success optimizing sales shift leader 082006 092010 buffalo wild wings phoenixville pa trained new employees delegated daily tasks responsibilities resolved customer complaints issues offered thoughtful solutions maintain customer satisfaction maintained clean wellorganized production areas avoid violations unnecessary work delays due hazards inefficient layouts delivered superior training leadership teams boost performance help team members achieve performance targets enforced company policies regulations employees evaluated employee skills knowledge regularly training mentoring individuals lagging skills monitored employee actions safety sanitation general housekeeping compliance proactively protecting staff customers safety hazards infection risk mentored newly hired employees operating equipment safety developed training manual use reference prepared shift summary reports supervisor communicated regularly goals progress regulated pricing inventory count supply shift hours identified team weak points implemented corrective actions resolve concerns oversaw talented team actively communicating project information remedying issues delivering positive feedback created successful work schedules team member maintain deadlines fully staff shifts created incentive programs contests support award top performers education high school diploma southview high school lorain degree business administration management 082024 lorain county community college elyria oh