jessica claire 100 montgomery st 10th floor 555 4321000resumesampleexamplecom summary meticulous network security professional offering 6 years network administration significant success planning analyzing implementing security plans initiatives excel developing comprehensive secure network designs systems adept managing concurrent objectives promote efficiency influence positive outcomes skills network security infrastructure planning design firewalls endpoint security data encryptionbackups switchrouter configuration managing security breaches experience 122020 current network engineer consolidated communications madawaska telecommunications systems project planning interpersonal communication team leadership technical support maximized network availability performance monitoring troubleshooting resolving outages scheduling upgrades maintained smooth operations software hardware 96 network uptime remote access lan wan spearheaded 5 network projects acting technical lead working closely 10 staff reviewed system logs determine usage levels bandwidth performance system security target inefficiencies implement appropriate solutions met stakeholders presented indepth information hardware software products delivering expertise make appropriate purchasing decisions headed performance capacity planning auditing monitoring analyzing reconfiguring network environments future scalability improve network performance 23 configured implemented cisco asa firewalls provide clients comprehensive security antivirus protection virtual network capabilities 062017 012021 network administrator accuweathercom new york ny managed 10 software engineers system administrators noc operators qa engineers project managers delivered consistent quality mentoring training onboarding teams contractors staff members supported application development application support system integration system administration projects generating 1m annually achieved client vision objectives effective strategy development execution coordination management teams streamlined decision support reporting process tailoring methodologies meeting compliance requirements implementation customer success initiative 072015 042017 help desk assistant education 2017 sheridan memorial hospital sheridan wy opened service tickets clients documenting user information description problem resolved average 20 tickets monthly advised customers users required maintenance practices diverse software including windows ios android systems support oem warranty requirements industry best practices maintained composure patience face difficult customer situations applying deescalation techniques positive customer support troubleshot hardware issues worked service providers facilitate repairs end users icreased overall company performance improved uptime cost reductions bachelor science information science technology computer science mercer university macon ga certifications awards comptia security certificate comptia network certificate robins financial credit union employee year 2019 award robins financial credit union employee quarter q3 2019 member