jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary experienced banker 16 years experience excellent reputation resolving problems improving customer satisfaction well qualified financial systems leader offering demonstrated skill success managing internal accounting processes improving controls strengthening systems optimal performance proficient aspects accounting including accounts payable receivable gifted building leading solid teams handle highvolume operations consistency accuracy full compliance regulatory requirements skills social perceptiveness operation center management sales support compliance assessments banking center manager 092019 current camden national corporation belfast proactive focused adaptable changing conditions complex problemsolving critical thinking work history performed businessconsumer banking financial tasks guarantee fivestar service clients managed branch offices mentoring crosstraining new leadership part succession planning adhered established security procedures reported potential fraud safety violations management immediate recourse complete yearly performance reviews staff buy sell cash brinks balancefull atm interact customers seeking solutions financing needs resultsdriven strategies professional demeanor drive sale company products services engaging inside sales calls increase customer base generates new business assist meeting exceeding sales growth profitability goals manage retention maintenance existing accounts generates completes closes consumer loans complete commerical loan advance help businesses apply paycheck protection program ppp forgiveness customer serviceinternal external manages difficult emotional customer situations responds promptly customer needs responds request service assistance meets commitments manage security safety branch analyze monitor security system operating properly responsible daily operational functions branch location staff security audits compliance operational polices procedures provides guidance coaching staff related sales operational performance exceptions problems exceptions adjustments customer service representative supervisor 102018022019 laz parking culver city ca supervised three csrtellers providing excellent customer services improved customer satisfaction scores application superior conflict resolution problemsolving skills managed developed trained staff established monitored goals conducted performance reviews administered salaries staff delegated tasks administrative support staff organize improve office efficiency provided backup front desk step assist various tasks whenever employee absent lunch complete customers transactions complete monthly staff schedules quarterly teller audits side side reviews order tickets supplies needed branch audit full tcds tcrs customer service associate 072017 042018 texas university college station tx helped large volume customers every day positive attitude focus customer satisfaction maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns informed customers special promotions provided detailed information various products developed actualized customer service initiatives decrease wait times answered customer telephone calls promptly avoid onhold wait times recommended products customers thoroughly explaining details assist desk help opening consumer business account taking loan applications etc assist conducting transactions teller line customer service representative ii teller 092006 072017 1st source bank city state helped large volume customers every day positive attitude focus customer satisfaction educated clients account services resolved client inquiries regarding statement information account balances answered customer inquiries regarding account balances transaction history services charges interest rates processed customer transactions promptly minimizing wait times educated customers use banking website mobile apps recognized needs referred appropriate representative line business crosssell service opportunities stocked supplies customers personal teller station disputes stop payments account transfers conducted regular proof work followed chargebacks deposit corrections education high school diploma 061997 central noble high school albion additional information microsoft word excel desktop verafin decision pro efunds