jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary 25 years administrative assistant experience small business settings 25 years experience excel spreadsheets high demand volume setting excellent oral written communication skill ability multitask type 50 wpm efficiently 25 years experience efficient detail oriented punctual reliable ability expected customer service agent highly responsible team player works well groups individually customer service atmosphere multitalented sap consultant consistently rewarded success planning operational improvements experience policy development staff management procedures positively impacting overall morale productivity strong decisionmaker 25 years experience software engineering application development effective coach mentor committed leading exceptionally gifted teams ready work closely teams customers identify efficient beneficial solutions process improvement skills excel power point outlook express safari schedule appointments communication skills client excellent customer service focus leadership excel power point office machines problem solving bilingualspanish database management software customer service excellence scheduling spanish english translation work history policy updates staff training internet explorer mac book customer relations customer service skills internet explorer mac outlook express mortgage lending quicken sales skills sales software applications opening closing procedures counseling client needs assessment communications employee management 092019 current sap consultant scadea solutions inc waltham consulted regularly internal customers application development project status new project proposals softwarerelated technical issues advised management regarding key organizational management issues presented advice coaching counsel managers staff regarding human resources policies procedures programs labor relations refined talent strategies plans including design implementation programs recruitment retention strategies guided candidate recruitment selection create diverse workforce capable collectively meeting company goals collaborated peers develop integrate workforce planning analysis oversaw managed onboarding processes programs successful integration new transferred promoted employees led developed performance management tools processes integrate organizations values core competencies planned launched largescale events boosted employee participation 100 worked alongside global business leader deploy new training strategies counseled leadership offered actionable initiatives reduce compliancerelated issues addressing equal employment opportunity sexual harassment communicated potential hires provide clarity expected tasks compensation policies maximized team knowledge productivity effectively training monitoring directing employees application best practices regulatory protocols 092018 052019 substitute teacher brooklyn community services new york ny enhanced student learning optimizing wide range instructional approaches innovative classroom activities kept students ontask proactive behavior modification positive reinforcement strategies taught diverse subjects grades k8 successfully delivering seamless teaching absence regular teacher worked principals office disciplinary safety issues 082009 012015 technical support representativemarketing agent hawaiian telcom city state trained developed new sales team associates products selling techniques company procedures implemented upselling strategies recommending accessories educated customers promotions enhance sales troubleshot diagnosed problems accurately resolve wide range technical issues responded support requests end users patiently walked individuals basic troubleshooting tasks explained technical information clear terms nontechnical individuals promote better understanding 012007 112007 preferred client officer compass bank city state sorted incoming mail faxes expedited urgent correspondence immediate attention adhered established policies procedures compliance satisfactory audit rating coordinated elite team developing project plans prioritized initiatives communicated value position sales team developed tools support selling process education associate criminal justice northwest vista college bachelor science criminal justice hawaii pacific university