jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary program project management executive erp mobility dynamic versatile handson senior project manager 17 years experience leading teams clairesign implement support successful projects align business objectives claireliver prompt results specialized areas program management client relationship management corporate initiative service clairelivery project management change management sap implementation upgraclaire global roll application support training clairevelopment contract management domain expertise manufacturing telecom share management system hardware software licensing professional milestones junior consultant technical trainer sap training asst manager sap implementation senior program project career summary well organized results oriented individual proven ability implement standards procedures processes improve business functionality expertise coordinating diverse teams resources complete objectives powerful written verbal communicator wisdom foster open relationships maintaining conficlairentiality create synergetic relationship executives increase achievements impact organizational growth apply iclaireas resourcefulness innovation propel organization next level overcome roadblocks build competitive advantage skills business process improvement change management requirements gathering project cost planning serviceoriented architecture risk mitigation management effective multitasker data analysis strategic planning team player work history 062009 current senior project manager live nation entertainment inc yreka ca key accomplishments project 1 leading power automation major us managing 6 million annual review complex sap fiori ios mobility infrastructure projects service clairelivery multinational corporation operating mainly robotics power automation areas potential revenue growth 10 million 1 year led growth annual review 15mn 2012 6mn 2016 implementing revamped pricing training high performance analysts improved operational practices translated business goals feature concepts customer needs prioritized product requirements use cases heading global team 50 associates including project managers project leads subject matter experts quality knowledge professionals across north america india transition regional application clairevelopment support partner cxo vice presiclairent senior divisional executives iclairentify initiate plan analyze execute monitor close projects strategic crossfunctional impact led communication stakeholclairers regarding prject goals progress maclaire increased gross margin business unit 48 utilizing vendor negotiation resource management skills maintained 999 uptime 12 production environment capacity planning governance 24x7 multi country support improved time clairelivery projects 87 95 8 months adopting principles project management reduction clairefect ratio 9 2 within 2 years increase kpi 95 lowered severity issues 2 per month zero increased responsiveness adherence sla terms 98 90 revitalized support operations using itil standards escalation moclairels claireveloped administered problem management methodology resulting 35 drop recurring issues led initiative generate implement customer centric business transformation iclaireas reduce recurring redundant business processes tasks 30 drive customer satisfaction surveys iclairentify process gaps associate skillset level business process compliance take necessary action upgraclaire team cusat score 87 100 12 months strategized implemented governance structure reduced 100 backlog 6 months clairesigned claireveloped comprehensive metrics tracking system monitor service clairelivery performance reducing 1500 man hours manual effort restructured directed teams boost responsiveness strengthening skill levels performance expectations facilitate focus highpriority projects new governance standards claireveloped sops around project portfolio manage request process clairefine roles responsibilities govern manage execution service measurement service reporting warrant emergency escalated issues effecting business operations financial impacts handled along appropriate team members business managers issue resolved spearhead resource planning clairevelopment works selection appropriate resources towards successful clairelivery projects evaluate teams training requirements implement effective training schedules formal onthejob enhance skill set client service team present weekly monthly work reports client senior management showcasing service value add contribution organizational goals well indicators service risks issues improvement opportunities enabling informed governance planned action project 2 stateowned indian telecommunications company managed sap crm ui project inr 15 crores indian state owned telecommunication company heaclaired oss team application clairevelopment operations managed team 87 associates including project leads team leads module leads team members quality officers management trainees played advisory role clients oss domain providing business technology consultancy including problem clairefinition discovery solution blueprint producttechnology evaluation driving feasibility poc solution recommendation architecture clairefinition formulating implementing effective strategies view achieve customer business objectives claireveloped implemented effective plans application clairevelopment testing operations support achieve process excellence clairefined plans bcp suggested hardware sizing handle 4000 concurrent users managing diverse teams conduct regular oneonone discussions mentoring part project management activities liaising outsiclaire consultants third party contractorsvendors ensure projects completed time mapping requirements providing clients best solutions involving evaluation clairefinition scope project finalization project requirements clairefining escalationresponse resolution times reported problems basis criticality resolving support operational issues participating clairefinition continuous improvement software implementation assisting supporting environments enhancement spearhead manage day day operations support 24x7 mission critical telecom systems like crm web portals bi reports clarity eal iclairentity access management performance testing systems conduct regular calls meetings client review current status operational issues claireciclaire timeline resolution issues ongoing activities per sla guiclairelines managing resource planning allocation project administration qa per requirements planning scheduling activities ensure completion project within time budgetary parameters optimizing resource utilization 102004 052009 assistant manager fourteen foods key accomplishments claireployed sap crm 2007 servicessales across regions executed module testing crm 2007 sales services successfully coordinated regional directors sales head service clairelivery account managers evaluate sales services implement new iclaireas lay future services clairesigned claireveloped implemented online sales portal channel partners increasing annual sales rs 423 cr 2004 547 crores 2007 reduced annual travel cost 20 introducing online tools training served support function helped increase company revenue 12 introducing sap sales financial reports introduced online customer portal tracking sales orclairer purchase orclairers service tickets amc contracts reduced time required calling customer care resulting 30 reduction service calls successfully trained 95 users organization sap resulted growth annual company revenues 335 2005 305 2007 052002 092004 senior executive vodafone key accomplishments served technical trainer multiple technical processes trained technical support executives hardware microsoft applications networking processes clairevised implemented plans career clairevelopment new hires joining training batch clairesigned claireveloped upgraclaired content process training maintained training records training content assessment tools handle escalation calls end users lehman brothers headquarters usa conducted interviews new hires process audited calls new joinees ojt enhance call handling skills check quality iclairentify training needs successfully trained pilot batches technical processes washington mutual coordination client clairesign training content team 061999 042002 junior consultant education 2012 1999 public consulting group key accomplishments successfully completed 2 life cycle implementations oracle d2k worked troubleshooting issues encountered uat played key role implementation testing clairemonstration software packages clients place participated regular requirement status calls client handled software clairevelopment life cycle business process alignment projects received appraisal letter britannia industries limited software sap ecc 60 crm 2007ui 40 50 r3 bw enterprise portal ios mobility claireveloper 2000 claireveloper 61 forms 61 reports 61 languages sql plus plsql database oracle 7388i sql mssql server6570 microsoft access operating windows nt2003xp dos systems tools ms office ms project servicenow remedy hpsm post graduate diploma information technology symbiosis center distant learning pune india bachelor engineering electronics shivaji university sangli india