jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom executive summary resultsfocused global compliance regulatory professional offering 12 years experience operations management negotiation data analysis process improvement track record using analytical problem solving techniques cultivate senior level relationships delivering mission critical results organized driven diligent leader offering excellent written oral interpersonal communication skills core strengths regulatory compliance issues mitigation resolution compliance framework implementation multiunit operations management process improvement strategies change management crossfunctional team management relationship building management excellent written verbal communicator complex problem solving sound judgment analytical professional experience 03xxx3 current senior manager global regulatory issues management american express company city state drive endtoend regulatory corrective action resolution accountability solutions across global line business affiliates ensuring correction mandated compliance infractions identified internalexternal audits chairmans recipient award excellence ye xxx5 serve global service network gsn business unit regulatory issue management champion governing global issue management corrective action events corrective actions controls training partner gbg leadership review discuss cap service level agreements complexity content ensure compliance operational processes within evolving regulatory compliance landscape across gsn serve poc gbg gbgiro cps ensuring alignment discussion cap lifecycle requirements ensure timely execution remediation management standards consistency axp compliance risk prevention ensure gsn operational readiness large volumehigh volume regulatory mandated remediation projects consumer business product services launches led project design build launch global issues management sharepoint site 092005 02xxx3 manager customer marketing capabilities risk information management city state collaborated consumer merchant business partners identify strategy drive results improve targeting quality privacy compliance objectives subject matter consultant campaign list execution delivery membership rewards mr strategic alliance cobrand sac targeting strategies designed campaign strategy across 7 lines business utilizing multiple communication channels drive results improve targeting increasing cardmember response engagement managed multiple price points mpp cmc delivery capabilities end2end uat system validation testing team mr web mpp phases releases conducted realtime production testing mpp delivered targeted personalized discounts offers membership rewards website supported mix shift goals delivered competitive ecommerce site conducted new release system audit evaluated campaign execution capabilities translated interpreted findings business strategies shaping direction organizations system cutoverrelease strategy guided educated external amex cobrand partners amex policyprocedures leveraging amex assets create new business opportunities create high quality solutions solidify external partnerships 2004 082005 marketing development officer na city state implemented managed development marketing strategies supporting 3mm annual budget developed managed program collaboration opportunities foundations community organizations implemented managed development marketing strategies supporting 3mm annual budget developed managed program collaboration opportunities foundations community organizations cultivated new strengthened serviced existing funder relationships revived lapsed government corporate foundation funding authored grant proposals reports supervised external 3rd party vendors 041999 082002 database marketing manager educational publishing division boys girls newark bcgn city state department liaison marketing classroom magazines information management divisions analyzed sales results identifying deviations trends customer purchase behavior competitors products delivered recommendations develop senior leaders regarding marketing strategies generating annual sales 30 million designed managed retention acquisition cross channel list selection process generating 70 annual classroom magazine subscriptions initiated led classroom magazine database process improvement team decreased cross channel list selection processing time 30 managed interpretation distribution use retention acquisition data analytix database system ms access ms excel programmed distributed standard ad hoc marketing promotion queries reports education mba business management rutgers university newark nj bs computer applications information systemsmarketing new york university new york ny organizational leadership clemson university clemson sc leadership american express global employee affinity groups coreteam lead diversity group charged establishing curriculum content delivery format weekly member meetings increase employee engagement create inclusive community provide opportunities leadership development skill building support diverse talent acquisition innovative business solutions assist identifying partnering new lines business target marketing segmentation deliverpresent leadership theory practical application encourage professional personal growth development delivered strategy execution concepts corporate social responsibility challenge piloted voluntourism consumer travel groups project presented financial fundamentals workshops junior achievement high school students