bpo manager robert smith phone 123 456 78 99 email infoqwikresumecom website wwwqwikresumecom linkedin linkedincomqwikresume address 1737 marshville road alabama objective bpo manager planned process control parameters ensured followup execution provided input based voc vop best practices value stream manager maintained process library ensured processes sops mapped maintained accordance established cb standards skills client relationship management strategic thinking work experience bpo manager delta corporation 2003 2002 ensured effective change management key change initiatives vsm process owners country stakeholders ndash ensured stakeholder involvement buyin changes identified maintained library simplifi ed exceptions across countries processes customer segments supported countries gscs stakeholders operational issues processrelated queries maintained provided framework transformation continuous improvement plan process maintained effectiveness systems solutions ensure performance levels sustained demonstrated successful track record achievements otc credit management function global organization developed supported alignment within global otc organization maximized efficiency service providers people locations erp systems processes bpo manager delta corporation 2000 2000 ensured effective change management key change initiatives vsm process owners country stakeholders ndash eg ensure stakeholder involvement buyin changes identified maintained library simplified exceptions across countries processes customer segments supported countries gscs stakeholders operational issues processrelated queries maintained provided framework transformation continuous improvement plan process maintained effectiveness systems solutions ensure performance levels sustained demonstrated successful track record achievements otc credit management function global organization project managed implementation collection otc tools free resume template copyright qwikresumecom usage guidelines