jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary motivated professional hands systems administration system configuration enthusiastic team player always looking innovative efficient engineering solutions energetic selfstarter capable learning quickly minimal guidance skills sas eguide sql snowflake presentations performance management operations reporting microsoft office proficiency tableau strong verbal written communication skills database mysql enterprise reporting software apache web server errorlog automation bash hardware content customer service database nfs network installation network process management redhat linux samba devops java support troubleshoot troubleshooting upgrades windows server collections customer service work history supervisor 032018 current charter spectrum high point nc evaluated interactions associates customers assess personnel performance customer satisfaction exceeded team goals collaborated staff members implement customer service initiatives accessed credit records evaluate customer credit histories ensuring accounts worked within customers standards federal regulations maintaining specified file accounts per customers standards working within fdcpa state regulations departmentdivision compliance regulators policies maintaining clear concise accurate documentation attempts andor contacts made received accounts accordance company customers specifications properly handled private secure information established updated work schedules account changing staff levels expected workloads researched corrected regular advanced longstanding customer concerns promote company loyalty reporting analyst 122019 122019 assurant bentonville ar generated queries utilizing sas snowflake tableau create required reports analyzing interpreting database creating codes validating records cco reports credit cards reports delinquency schools report loan products reports repayment options reports sallie mae serviced sallie mae serviced running sql customer service representative 102014 032018 carlisle companies incorporated saint augustine fl offered advice assistance customers paying attention special needs wants liaised customers management sales team better understand customer needs recommend appropriate solutions assisted education team new hire classes properly handle escalated calls customers request supervisor properly handle military calls applied military benefits military deferments confirmed military status via dmdc military order within customers standards federal regulations ensured military customers receiving proper benefits meet company state requirement provided primary customer support internal external customers fastpaced environment enter customer complaints csi database ensured complaint addressed comply company state federal guard line maintained accurate current customer account data manual forms processing digital information updates defused customer concerns exceptional conflict problem resolution skills monitored compliance risks adhering safety protocols sales associate 022010 052012 wasserman uniondale ny applied security loss prevention training toward recognizing risks reducing store theft maintained records related sales returns inventory availability maintained organized presentable merchandise drive continuous sales worked alongside retail representatives boost sales enhancing product presentations advertising collateral organized racks shelves maintain store visual appeal engage customers promote specific merchandise implemented upselling strategies encompassing recommendation accessories complementary purchases trained developed new sales team associates products selling techniques company procedures prepared merchandise sales floor pricing tagging engaged customers effectively build rapport lasting relationships education high school diploma 062012 rockland senior high school rockland bachelor arts computer networking 052016 wilmington university new castle de