jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary certified sap consultant 5 years functional expertise sap fico s4 hana including organizational structures organizational units enterprise structures general ledger accounting accounts receivables ar fico integration sales distribution sd materials management mm controlling co modules production planning pp additional 10 years progressive experience business solutions operations project management business analysis skills variance reporting user support troubleshooting sap solution designing sap migrations conversions strategic planning review best practices standards data management problem resolution relationship building microsoft office team management conflict resolution organizational skills critical thinking information security experience sap fico consultant 102019 current fujitsu global canton oh provided ad hoc training user support required provided appropriate system solutions identified interpreted validated documented customer requirements liaised clients troubleshooting investigating solving software problems conducted documented root cause analysis production system failures minimize future failures optimize operations gathered business requirements sap reporting functionality enhancements prepared presented technical proposals clients developed managed project plans providing status updates management streamlined acquisition reporting requirements specifications disseminate across multiple business lines support teams proactively identified proposed business processes system enhancements troubleshot serverside application issues reduce overall downtime maintained qualityfocused performance benchmarks schedules directing project teams explored new technologies tools productivity security quality assurance purposes sap fico consultant 032017 092019 fujitsu global houston tx gathered business requirements sap reporting functionality enhancements developed implemented standardized disaster recovery dr processes sap products troubleshot serverside application issues reduce overall downtime prepared presented technical proposals clients provided ad hoc training user support required project coordinator 092010 122016 22nd century technologies omaha ne produced status reports customers senior management prioritized needs delegated assignments simultaneously handle multiple projects liaised project managers evaluate project scope define milestones deadlines served pointofcontact support order management testing reporting drove communication within highperformance crossfunctional organization meet aggressive goals coordinated department leads identify outline solutions clientspecified challenges set project goals schedule owners team members managed work streams routine special projects introduced change improvement plans achieve goals methodologies initiatives collaborated internal teams develop project solutions resulting ontime execution prepared presentations customers staff members detailing project scope progress results assessed monitored reported work progression assisted project manager drafting schedules related documentation documented labor hours budget expenses projects business solutions consultant 092006092010 brightspring health services flushing oh promoted business engagement building relationships key stakeholders surfacing opportunities driving opportunities delivery participated business solution design process client understand define functional project requirements interpreted advocated company vision direction turning business goals actionable plans system enhancement generated reports client outreach goals objectives industry intelligence competitor information presentation company leadership explained technical concepts nontechnical staff members easy understand language concepts defined appropriate metrics measurements drive results comparison trends checking penetration level various services tracking high networth individuals identfying average users worked cross functional team eliminatereduce factors leading customer churn identfying key reasons churn managing met enduser goals supporting strategic planning initiatives applications gathered organized data using siebel analyze current industry trends education training real estate license real estate development 122020 maryland real estate commission maryland certification special products marketing operations 042008 advertising practitioners council nigeria lagos master arts business communications 022006 university ibadan ibadan bachelor arts communication language arts 032004 university ibadan ibadan