jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary proficient dedicated client service consulant experience many different areas customer service field demonstrating strong work ethic motivation allows excellent work position hold possess excellent organizational customer service skills training development sets standards achieve high level quality service attentive detail able quickly effectively prioritize meet deadlines pc proficient microsoft office suite word access excel powerpoint webex lms connect skills able adjust quickly learning new campaigns job duties actively gathers information understand customers needs identifying barriers impact customers needs clearly communicating ideas team builders meetings portfolio management understanding uses time effectively completing work avoiding schedule conflicts shares perspectives experiences goals gain trust others modeling commitment setting goals making suggestions volunteering assistance offering resources taking ownership encourages take responsibility respectful manner education training rasmussen college overkand park kansas 022018 associate applied science accounting business management hickman mills high school kansas city mo 052003 high school diploma certifications microsoft office specialist mos certified associate project management capm experience sc fuels research testing outboundclient service consultant paramount ca 042020 current working multiple campaigns ensure customers great experience new policies existing policies new policy documents payments assistance insurance needs met frequently exceeded objectives services productivity quality entered new updated information customer accounts answered customer concerns knowledgeable responses solved problems quickly maintain satisfaction educated customers company products services customers drive sales informed customers billing procedures processed payments provided payment option setup assistance asked probing questions determine service needs accurately input information electronic systems delivered fast friendly knowledgeable service routine questions service complaints university kansas health systems university kansas health systems city state 082015 042018 worked closely employees training check progress provide instruction reduced process lags effectively trained team members best practices protocol assessed modes training delivery optimum effectiveness administered course content schedules attendance utilizing learning management system lms greeted customers friendly manner upon entry facility promote positive relations monitored safety health sanitation processes throughout areas enforced rules promote security safety reviews clinic orders date time signature pager number ensures supplies stocked including copy printer fax machines paper forms quest diagnostics customer service representative city state 032013 082015 answered 100 inbound calls per day directed designated individuals departments maintained calm friendly demeanor upset customers deescalate stressful situations reviewed account service histories identify trends issues documented conversations customers track requests problems solutions created implemented process improvements reduce workloads bolster callback efficiency upheld privacy security requirements established cdc hippa regulatory agencies handles customer inquiries received telephone fax email regarding reporting patient results add delete tests well report changes client patient information sprint corp customer service team lead training dept city state 062008 082015 volunteered handle complaints issues manager busy time periods implemented company processes effectively resolve customer service issues utilized active listening skills asked openended questions ascertain customer call needs trained new team members proper service methods evaluated service delivery using quality assurance program improved productivity providing csr performance feedback corrective action set activated customer accounts trained 12 new employees month procedures policies order maximize team performance achieved high quality marks quality assurance evaluations zendesk accomplishments deans list college 2 years row 39 gpa rising star 3 months row maintained 97 satisfaction rating 16 month period customer service representative received team promotions 12 month period customer service representative team lead assistant trainer