jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary 2 years responsible corporate experience administrative assistant proven record accomplishments areas accounting customer relations also recent retirementpension specialist ive assist employees choosing managing pension benefits saving pension programs clients employees usually belonging different companies also discuss design personalized pension plan participant working call center based setting well strong administrative banking skills highlights deep knowledge pension law trust accounting immense ability coordinate participants skilled organize work according required time knowledge tba workflow native siebel 404 c fiduciary knowledge 457 403b 401 k plans excellent communication analytical skills also process cola benefits also known cost living adjustment maintaining records performing data entry functions required management operational knowledge microsoft office applications accomplishments mastered job training pension specialist 1 week takes years others reduce job training administrative assistant 3 weeks 1 week also student whos among america high school students program opportunity go permanent temporary assignment 2 months maintained top quality lowest work time weekly calls determined team manager experience records management specialist 022015 current booz allen hamilton inc oak ridge tn administered components records management program maintained work according records management procedures work practices oversaw effective working archive records managed inventory prepared maintained record retention schedules ensured compliance record protection audits managed document preservation notices related litigation discovery also filtering documents recognize parts mortgage saving manifest drive defined benefits specialist 0220142015 valvoline instant oil change saint matthews ky administered effective working 401k plan multi clients prepared estimates pensions final related payments maintained pension files ensured accuracy consulting financial advisors assisting participants early retirement managed assigned nonqualified retirement plans pension plans 401k plans provided resolution daily administration issues presented guidance advice investments services daily reconciliation wires retirement plans department conducted state income tax withholding 1099r5498 tax reporting corrections banking advisor 102013 2014 arthur j gallagher co pittsburgh pa service customer inquiries process credit line increases reset card velocity determine customer needs provide solutions regards banking requirements mange customer bank privacy pass customer feedback effectively discuss interest rates also personal 2012 102013 employment gap city state customer service advisor 2011 082011 convergys corporation city state greet customers courteous friendly professional manner provide excellent customer satisfaction well listen attentively customers needs concerns demonstrate empathy offer solutions issues often nonroutine require clarification communicate effectively individualsteams insure high quality timely resolution customers request also maintaining strict adherence key performance indicator guidelines administrative assistant 012008 2010 freedom mobility center city state answered triple phone lines processed payroll made bank deposits faxed referrals doctors verified medical insurance conferenced calls participant line filing new referrals extensive hour paperwork strong organizational abilities combined excellent interpersonal skills allow work effectively education associate arts criminal justice 2016 criminal justice undergraduate central piedmont community college charlotte nc currently pursuing criminal justice associate arts transferring unc charlotte get bachelors criminal justice become attorney prosecutor possibly judge high school diploma 2007 mooresville senior high mooresville nc earned college credit senior businessprinciples management 06072007 mitchell community college mooresville nc enrolled huskins student senior high school gives opportunity earn college credits close graduating skills consulting multi client proficient ms office tools great communication skills adapt environment knowledge tax implications penalties retirees type average 60 wpm working title policy loan modification loss note deed trust assignments