jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary personable reliable dedicated customer service representative extensive experience solid team player upbeat positive attitude proven skill establishing rapport clients motivated maintain customer satisfaction contribute company success articulate enthusiastic resultsoriented demonstrated passion building relationships cultivating partnerships growing businesses skills report generation report creation account management credit card processing customer service issue complaint resolution customer data confidentiality responding difficult customers calm professional pressure transaction processing courteous strong service mindset efficient detailoriented upbeat positive personality data entry creative problem solving understanding customer needs verbal written communication deescalation techniques 60 wpm typing speed call documentation building customer trust loyalty multitasking prioritization technologically savvy inbound outbound calling highenergy attitude complaint resolution quality control problemsolving abilities call center operations clerical support office equipment proficiency microsoft office expertise experience customer service advocate 112022 current total system services inc md state expressed appreciation patronage inviting encouraging customer return visits monitored trends recommended customer service improvements enhance team success educates plan benefits answers questions resolves issues based outreach campaign calls documents tracks contacts members educates members selfservice options follows campaign guidelines exceptional service exceeds member expectations ensures every caller treated respect kindness questions thoroughly answered respond inquiries medicare advantage members conducts targeted outbound calls diminish service disruption educate members new plans takes ownership follows commitments create lasting relationships members work team environment create world class service ability navigate multiple systems acts advocate members exceeded company productivity standards consistent basis delivered fast friendly knowledgeable service routine questions cultivated impactful relationships customers drove business development delivering product knowledge customer service representative 102021 112022 american welding gas inc williamsport pa fielded customer complaints queries fasttracking problem resolution set activated customer accounts provided outstanding service new longstanding customers attending closely concerns developing solutions informed customers billing procedures processed payments provided payment option setup assistance maintained knowledge current promotions exchange guidelines payment policies security practices asked probing questions determine service needs accurately input information electronic systems remained calm professional stressful circumstances effectively diffused tense situations assisted customers making payments establishing payment plans bring accounts current used proven techniques deescalate angry customers telephone interactions upheld quality control policies procedures increase customer satisfaction escalated customer concerns issues requirements supervisors immediate rectification deescalated problematic customer concerns maintaining calm friendly demeanor guide member plan benefits aetna policy procedures well knowledge resources comply regulatory guidelines create emotional connection members understanding engaging member fullest champion members best health take accountability fully understand members needs building trusting caring relationship member anticipates customer needs provide customer related information answer unasked questions eg additional plan details benefit plan details member selfservice tools etc explains members rights responsibilities accordance contract assist medicare members educating enrolling best plan fits budget medical necessities research current historical plans billing discrepancies research claim inquiries escalate needed make outbound calls providers questions make appointments members necessary developed strong customer relationships encourage repeat business promoted high customer satisfaction resolving problems knowledgeable friendly service quality control technician 112015 042020 diasorin cypress ca performed quality control inspections determine alignment product safety regulations assisted correcting systemic problems order eliminate errors interpreted test results compared specifications control limits recommended data release compiled inspection test data reports document compliance deviations strict quality standards compared samples standards specifications performing detailed measurements tests maintained lab cleanliness safety standards provided lab staff samples testing check quality safety finished products noted results entered data excel spreadsheets track assess trends performed visual inspections finished products analyzed issues recommended corrective actions improve final results compiled laboratory test data performed analyses calibrated validated maintained laboratory equipment monitored upheld safe operating procedures clean area mandates meet regulatory requirements conducted tests product samples recorded results investigated reported questionable test results completed routine inspections components products fulfill quality assurance requirements identified troubleshot equipment problems participated technical trainings workshops improve skills set boost overall knowledge participated outofspecification failure investigations recommended corrective actions completed data capture forms equipment logbooks inventory forms support testing procedures education training high school diploma 062011 delaware valley high school milford pa