jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary selfmotivated analytical value driven safe scrum master 10 years experience facilitating delivery value supporting crossfunctional teams servant leader solid understanding experience delivering agile waterfall project management methodologies skills proficient agile frameworks project management waterfall methodology documentation management risk identification risk mitigation planning quality assurance analytical skills planning coordination teamwork adaptability selfmotivated professional compassion customer interaction education texas southern university houston tx bba accounting business management experience cdk global inc scrum master coach salt lake city ut 092019 current supporting teams using servant leadership style leading example scrum master three agile teams 8 team members per team consistently identifying process changes required accelerate development removal recurring impediments use jira tool manage projects teams improved transparency guiding coaching scrum teams agilescrum practices values continuously removing team impediments coaching team members facilitating time boxed scrum ceremonies backlog refinement daily standup sprint planning sprint review retrospectives utilize jira reporting keep customers stakeholders loop latest team level information investigating escalating delivery issues senior leaders help improve quality products developed encouraging use industry standard engineering practices coaching product owner backlog prioritization maximum value delivery customer infosys ltd scrum master allendale nj 012017092019 organized facilitated scrum ceremonies daily standups sprint planning backlog refinement sprint reviewsdemos retrospectives maintained teams scrum board information radiators mentored coached team members agile values principles practices frameworks enabled team become selforganizing selfmanaging achieve improvement goals maintaining strong working relationships stakeholders improved visibility facilitating encouraging supporting crossteam coordination collaboration acting change agent helping build support learning environment continual growth maintaining metrics data necessary provide visibility progress quality value stakeholders shell oil pmo project managerscrum master city state 052014 012017 developed initiated projects managed costs monitored performance updated operational methods oversaw accounting procedures tracked information compiled data improve efficiency responsible data analysis management reporting stakeholder engagement work streams bg integration program identify manage risk issues project work stream program level orchestrated projects within strict timeframes budget constraints solving complex problems working closely senior leaders modified directed project plans meet organizational needs estimated expected changes business operations made proactive adjustments employee schedules inventory levels address needs tesoro corporation project manager city state 022011 052014 updated operational methods oversaw accounting procedures tracked information compiled data improve efficiency fostered relationships vendors foster positive working relationships developed initiated projects managed costs monitored performance lead scrum meetings ensure successful deployment applications user machines company wide ensured business units informed engaged operational ownership presented go live schedule roadmap socialized team ensure organization readiness oversaw annual budget handle supply labor maintenance needs achieved project deadlines coordinating contractors manage performance increased operational efficiency developing improved filing systems confidential client records reports maintained professional demeanor staying calm addressing unhappy angry customers oversaw supply chain supported tech transfer projects batch release testing change management resolution customer complaints resolved allocation resources using excel analysis resource leveling ms project