jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary majority professional experiences past 9 years specialized collections customer service loan servicing someone consistently meets exceeds sales calls goals reliable team player strong communicator deep understanding communicating customers problem solving order achieve best possible outcomes employee quarter twice well collector year collector month multiple times consistently top performer volume accuracy understand dedication hard work takes continually succeed high level type attitude work ethic offer know ability generate big numbers whatever asked collections customer service sales skip tracing even handling sensitive personal information bank accounts social security numbers quick learner adapt situation months call volume would double next productive employee gained significant amount knowledge bankingloan servicing directing customers need understanding intricacies day day operations solve problems arise working bank servicing loan worked customers highly stressful situations solved problems may otherwise overlooked become excellent provider customer service else ability help customers resolve issue professional reliable manner one top skills skills skilled problem solver consistently meets sales goals active listening skills fast learner excellent customer service strong attention detail also able multi task dedicated work ethic credit collections billing collections best practices internal audit expert customer relations multitasking conflict resolution techniques call center experience training coaching focused customer satisfaction professional telephone demeanor multiline phone talent computer proficient credit card processing data entry work history proceed finance loan servicing 082021 072022 weee edison nj answered phone calls online chat requests emails assist customers loans average day would 80100 inbound phone calls sometimes reaching 150 calls 8 hours created loan statements payment history requests customers worked medical providers assist uncommon problems complaints provided guidance cancellation loans medical treatment explained loans work customers may previously understood things interest accruals etc accurately processed 50100 payments day phone troubleshoot payment issues handled customer complaints relative ease conducting research listening carefully taking appropriate action initiated auto payment enrollment setting ach payments loans within information provided customers handled sensitive personal banking information thousands customers processed 10 million dollars loan payments consistently led department volume calls emails payments taken daily weekly monthly basis provided loan assistance deferment options customers hard financial situations processed mail returns reaching customers update information via phone email outboundinbound collection calls train new employees accurate efficient problem solving high stress environment explained technical financial information customers easy understand language customer service 052020 082020 elior plano tx engaged customers conversation uncover needs multitasked effectively simultaneously handle website chat telephone customers needs troubleshot customer service issues methodical approach eliminating impossible quickly focused implementing relevant actionable solutions answered customer support phone calls emails high level problem solving adverse situations provided effective solutions customers within company guidelines focused primarily phone calls note taking emails daily tasks collaborating different departments complete resolutions utilized customer service software manage interactions track customer satisfaction collection specialist 072017 082019 ulsan diego ca maintained high volume calls meet demands busy group achieved performance goals consistent basis worked call center environment handling manual automatically dialed outbound calls set drafts processed immediate payments conducting thorough research analysis account trained new team members scripts company services performance strategies provided mentoring delivered exceptional customer service calls maintaining calm professional demeanor challenging circumstances used skip tracing techniques locate debtors handled high volume inbound calls pertaining reconciliation delinquent accounts monitored accounts compliance established payment plans flagged violation consistently set payments daily weekly monthly basis led team calls made every month employment called past due auto loans personal loans mortgages lines credit credit cards provided excellent customer service bank customers worked develop new set workflows better track employees daily output work senior collector 042013 062017 natural grocers south jordan ut effectively managed highvolume inbound outbound customer calls work consumers tough situations find best solution gathered verified required customer information tracking purposes defused volatile customer situations calmly courteously maintained uptodate records times facilitate loans medical debt student loans including merchant endorsement loans union bank bjessica medical center top collector company 2016 39730000 collected 3000000 next best set consumers payment plans includes proper assessment financial situation well tedious documentation recording bank information record payments via card routingaccount numbers make outbound calls day long ive consistently placed daily calls anyone else significant amount senior collector mentoring less experienced employees reviewing performance demonstrate skip tracing via available avenues checking court cases searching internet deeply successful knowledgeable facet prepare accounts sued attorney office well follow properly things go wrong head cashier 042012 022013 westlake ace hardware 037 city state multiple times week would balance books morning basic accounting previous days company income managed group dozen cashiers stocked replenished merchandise according store merchandising layouts answered customers questions addressed problems complaints person via phone identified potential shoplifters alerted management handled customer relations issues gracious manner accordance company policies offered exceptional customer service differentiate promote company brand temppacker 102011 012012 nebraska book company city state stocked books elite pace extreme attention detail box unbox books timely accurate manner nonstop focus task hand avoiding mistakes weekend mangergeneral labour 072008 092011 buggy bath car wash city state washed dry cars high paced environment balanced book end day weekends open closed business weekends make sure customers satisfied experience managed small crew well trained many new employees high school diploma 2009 lincoln southeast high school lincoln ne education accomplishments processed 10 million payments answered 20000 phone calls time security first bank successfully helped train 2 new employees less year security first bank collector year 2016 39700000 collected collector month 12 times employee quarter twice since 2013 professional choice recovery total calls made total dollars collected 20172019 union bank within 2 months employment union bank training new employees successfully trained 5 new employees small department two years union bank improved department productivity helping create streamlined work flows assist working accounts consistently achieved success going beyond customer interactions consistently earned highquality scores post interaction customer surveys