vincent giasson call center supervisor contact vgiassonemailcom 123 4567890 atlanta ga linkedin education associate arts communication atlanta metropolitan college 2009 2011 atlanta ga skills collaboration verbal communication conflict resolution voicent software google workspace critical thinking time management work experience call center supervisor squlpt 2019 current atlanta ga generated daytoday operational plans based monthly targets improving workflow efficiency 33 supervised mentored 22 fulltime employees conducted performance reviews implemented sales incentives increasing sales 19 established break schedule reduce fatigue improving staff satisfaction 41 work quality 24 handled customer disputes implementing stress management techniques decreasing timetoresolve 37 increasing customer satisfaction 14 call center manager simply business 20152019 atlanta ga managed coached team 25 representatives evaluated employee performance using phone reporting systems call recordings customer signup rates attended 148 hours training management strategy implementing techniques increase staff retention 39 awarded regional employee month 2018 identifying performance metrics implementing new sales targets improving representative sales 21 call center representative amerisave 20112015 atlanta ga created training booklets standardize responses service recommendations based customer inquiries increasing efficiency 32 increasing customer satisfaction 7 developed product lists key product information reducing training time 21 hours saving 34k year maintained friendly encouraging attitude calls increasing customer satisfaction 19 answered 9 calls per hour average outpacing target call rates 17 increasing roi 4 designed hiring campaigns utilizing social media sites hire 27 associates decreasing hiring costs 84