robert smith member advocate phone 123 456 78 99 email infoqwikresumecom website wwwqwikresumecom linkedin linkedincomqwikresume address 1737 marshville road alabama summary research litigation organizing communications utilizes mechanisms supporting communities including movement lawyering strategies skills ms office management work experience member advocate regal medical group june 20142020 educates member role regal medical group advocate program introduces member case management care team provide service recovery facilitating members needs working directly appropriate staff presents reviews pertinent health related information member including post discharge instructions urgent care referrals welcome information new members assists assigned members postdischarge needs assists patients various appointments scheduling maintains routine communications members providing timely followup ensure resolution issues provides accurate capture health information members home provides clear effective documentation visits interdisciplinary care tearn member advocate delta corporation 20132014 worked autodialer manually dial members identified clinical quality team remind members gap care according followed calling anatomy connect members establish trusting relationship utilizing job aids critical thinking skills responsible resolutions escalated member calls received included connecting members community resources assisting members locate specialist supporting intake resolution appeals manage 200 member services tickets daily using zendesk respond member issues expediency accuracy professionalism took point taking inbound calls new existing customers providing doctor information network availability requirements guest service payment processing filing bankruptcy claims education bachelors arts psychology argosy university costa mesa ca free resume template copyright qwikresumecom usage guidelines