meghan twillie hotel manager details meghantwilliegmailcom 531 9761952 123 adobe lane albuquerque nm 87102 profile dedicated hotel manager proven 5year track record driving customer satisfaction increasing revenue enhancing operational efficiency adept implementing innovative strategies optimize guest experience build strong teams maintain highquality standards demonstrates exceptional leadership problemsolving skills ensuring seamless guest experience positive work environment employment history hotel manager hilton santa fe historic plaza nm may 2023 present successfully increased hotels annual revenue 15 2019 resulting additional 12 million sales implementing targeted marketing campaigns improving guest satisfaction ratings effectively reduced staff turnover 25 within two years introduction comprehensive training programs employee recognition initiatives competitive compensation packages leading stable skilled workforce achieved 20 increase average daily room rates within 18 months implementing dynamic pricing strategy focusing attracting highervalue clientele contributing significant boost overall profitability led hotel win prestigious hilton brand award excellence customer service 2020 result consistently high guest satisfaction scores positive feedback various online review platforms assistant hotel manager hyatt regency albuquerque nm aug 2018mar 2023 successfully increased overall guest satisfaction scores 15 within one year implementing new training programs enhancing communication departments boosted annual revenue 10 approximately 12 million strategic marketing initiatives upselling techniques effective cost management reduced employee turnover rate 25 within first two years creating supportive work environment offering competitive benefits providing opportunities professional development spearheaded major renovation project included upgrading 300 guest rooms resulting 20 increase bookings positive feedback new returning guests education bachelor science hospitality management university new mexico albuquerque nm sep 2014 may 2018