jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary professional effective leading directing healthcare child welfare training organizational development projects inception launch 20 years progressive experience repeated success developing project initiatives directing project plans achieving revenue performance targets personable successful building strong professional relationships manages large complex projects maintaining high team morale energy skilled facilitator mentor mediator excels bringing best team members process improvement multiunit operations management contract management relationship building work flow planning highlights elearning development delivery curriculum development delivery assessment investigation intervention experience curriculum developer instructor lecturer trainer 022009 state north carolina monroe nc develop comprehensive child welfarechild protection policy social services information system ssis curriculum deliver training provide broadbased technical help desk assistance state county tribal human services staff deliver social services information system ssis new worker basics specializedcustomized trainings pilot release training provide advanced level child welfare policy technical assistance ssis computer application state county tribal social human services child welfare cwchild protection cp vulnerable adult common entry point vacep ssis authored design social services user manuals modules job aids training curriculum cpcw policy application documentation training series diverse social services child welfare systems provide training development consultation coaching strategy team interventions comprehensive course curriculum training facilitation county state employees design employee development guides curriculum standards created comprehensive title ive training needs assessment analysis organizational development plan changes developed designed curriculum standards editing standards primary editor training materials provided agency develop training manuals course structures delivery methods diverse social service environments collaborated crossfunctional teams draft project schedules plans served single point contact project scheduling changes realtor independent contractor 2005 bluegreen resorts bridgeport ct developed independent goal oriented sales business manage public relations marketing financial accounting excel public relations human resources marketing procedures administration sell purchase property lead new home construction start finish minnesota licensed salesperson defined project deliverables monitored status tasks delivered status reports stakeholders budgeting planning purposes collaborated crossfunctional teams draft project schedules plans monitored costs timescales resources monitored team progress enforced deadlines served single point contact project scheduling changes audited work plans managed budget 50000000 board member 2012 042015 twin cities academy high school city state determine mission strategic direction school contribute nurture school organizational development continuous improvement changes ensure availability staffing financial resources built energized diversity efforts within school monitor evaluate performance principal director financial operations develop approve implement policies participated multidisciplinary multilevel teams senior state government programs coordinator 052006 052007 ucare city state led coordination design development administration regulatory requirements state minnesota public programs prepaid medical assistance pmap general assistance medical care gamc minnesota senior care msc minnesota senior care plus msc special needs plans minnesota senior health options msho minnesota disability health options mndho develop implement strategic audit process internal departments preparation minnesota department human services dhs external quality review organization eqro minnesota department health mdh centers medicare medicaid services cms site audits develop comprehensive system monitor post audit tracking mechanisms including corrective action plan cap performance improvement plan pip project manager healthcare product development state county liaison program administration county program development product implementation coordinate monitor regulatory contractual compliance communications counties department human services dhs centers medicare medicaid services cms applies mndho product coordinate response state county request proposal rfp state public programs led development launch continuous improvement plan focus employee collaboration across departments managed participated multidisciplinary multilevel teams across company developed new analytics tool allow senior management understand impact project partnered chef medical director clinical services address county satisfaction audited annual department work plans offered recommendations improvements monitored team progress enforced deadlines monitored costs timescales resources used achieve new product development delivered status reports stakeholders budgeting planning purposes social worker 081999 052006 dakota county social service city state provide case management assessment cases waiver services longterm care consultations services child protective services family services adult childrens mental health disabled vulnerable adults children parentchild conflict effectively engage individualsfamilies assess evaluate program eligibility needs strengths safety risk management investigated assessed evidence reports child maltreatment completed maltreatment determinations collaborate parties develop recommendations service needs clients monitor progress toward achieving identified goals develop monitor evaluated client service treatment plans provide case management voluntary involuntary child protection clients create analyze structured decision making sdm tools assess safety risk factors children home reunification planning compile written reports recommendations juvenile court proceedings collaborate county attorney law enforcement probation parole relevant service providers provide longterm care consultations develop outcomebased plans manage waiver funds maintain apply knowledge relevant program policies procedures statutes federal state local programs federal state local programs include traumatic brain injury tbibi community alternatives disabled individuals cadi community alternative care cac elderly waiver ew alternative care grant ac medicaid medicare child protective services state minnesota dhs financial operations defined project deliverables monitored status tasks delivered status reports stakeholders assessment investigation planning intervention purposes monitored team progress enforced deadlines purposes reimbursement collection officer 051995 051999 minnesota department human services city state collect state account receivables consolidated chemical dependency treatment fund cctdf tax equity fiscal responsibility act tefra parental fee regional treatment center rtc clients county agencies andor alternative payees authorize representative act states behalf obtaining judgments liens offset taxes conduct appeals research redetermine financial ability pay consult attorney generals office legal advice develop provide training program policy procedures statutes principal financial worker 101991 051995 hennepin county economic assistance city state conduct eligibility interviews emergency assistance applications ongoing annual rectification interviews family public assistance programs eg minnesota family investment program mfip supplemental nutrition assistance program snapfood stamps medical assistance emergency assistance ea general assistanceminnesota supplemental aid gamsa refugee cash assistance rca coordinated shelter homeless families worked community agencies employers resolve family crisis assist families selfsufficiency determine financial eligibility public programs assistant supervisor 1987 101991 hemar service corporation city state provide oversight student loan application approval serving alternative loans eg self nclp mba lallsl msl work directly financial aid offices insurer pull credit determine eligibility loan programs assisted collegesuniversities lenders origination department insurer hica clients loan approval servicing collection needs research accounts errors make adjustments complete billing errors apply payment corrections facilitate conflict resolution organizational development lead unit automatic call system automated payment processing system automated credit scoring system develop led training new staff staff development supervisory leadership management 25 staff members including selection training discipline performance appraisals staffing motivation employee engagement payroll served single point contact project scheduling changes collaborated crossfunctional teams draft project schedules plans monitored team progress enforced deadlines developed new analytics tool allow senior management understand impact project partnered hica originators address automatic credit search payment processing systems audited number work plans offered recommendations improvements edd transformational leadership 2018 concordia university portland doctoral candidate transformational leadership education mba business administration 2013 concordia university st paul mn thesis continuous improvement needs government organizations certificate board governance employment law financial accounting 2013 university st thomas st paull mn master arts organization management 2008 concordia university st paul mn organization management role status women china certificate real estate licensing 2005 kaplan bloomington real estate salesperson mn bachelor arts psychology 1996 university st thomas st paul mn psychology select one st paul additional information minnesota board social work st paul mn license licensed graduate social worker lgsw 2013 2013 st paul area associations realtors st paul mn license real estate salesperson 2006 skills traininginstruction modalities computer lab presentation classroom webinar online facetoface blended learning combination online facetoface synchronous asynchronous instructorled group chats selfstudy webbased computerbased cdrom video audio tape project management skills develop design provide analysis technology systems process improvement organizational development multiunit operations management organized human resources risk management facilitator conflict management team building project management lean kiazen resultsoriented contract managementrelationship building systems implementation productivity improvement work flow planning detailoriented managed supported multidisciplinary multilevel teams across divisions technical lead training unit sharepoint design division site owner ms office crystal reports pathlore 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