jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary intend utilize educational background conjunction professional work experience apply knowledge base towards long term career human resources entering workforce period obtaining bachelor science psychology managing home worked various fields industry excelled different environments able engage fellow associates peers clients effective capacity possess skillset research interpretation application information goal oriented meticulous understanding person would like add value company employed skills windows operating system microsoft office microsoft word microsoft powerpoint microsoft outlook microsoft word microsoft excel microsoft powerpoint adobe acrobat technical support troubleshooting computer literacy practical application psychological principles create effective meaningful interpersonal business relationships scientific data gathering research abilities skillset conflict resolution effective communication skills presentation expertise polite phone etiquette exemplary written communication journalism capabilities experience employee relations morale building activities event planning sales scheduling electronic document preparation vendor invoicing records management training development talent acquisition workflow management deadline completion multitasking education training university phoenix tucson az 2019 bachelor science psychology member national society collegiate scholars flowing wells high school tucson az 2004 high school diploma obtained scholarships university arizona pima community college experience inova federal credit union advocate remote 122012 102013 updated landing page details partnering merchants events ensure companys website would accurate conducted research pertaining merchants business validity availability confirm customers could obtain services collaborated merchants patrons provide voucher clarification resolve scheduling issues refunds complaints identified resolved merchant consumer concerns telephone written correspondence exhibiting proper phone etiquette correct english grammer use answered fielded calls determine proper solutions merchant customer inquiries provided technical support merchant client accounts partnered team members explore best practices remedies complex account issues performed duties managed case load minimal supervision established expressed contact expectations consumers met deadlines prompt manner participated workplace culture events citi bank client first department collections representative city state 032011 122012 answered phone calls displaying engaged helpful attitude researched clients accounts examined notes previous history determine proper course action identified reasons account delinquency provided solutions clients return accounts current status explained company forbearance payment arrangement programs customers delivered exemplary service clients enrolling available programs would suit needs well business requirements processed client payments supervised team training modules reviewed team training transcripts reported team members training information management maintained compliance knowledge company procedures required legalities united states postal service casual mail handler city state 102010 032011 processed sorted incoming outgoing mail detailed organized fashion completed postal deadlines timely efficient manner times collaborated communicated management team members explore methods expedite fine tune logistical challenges operated postal machinery performed mechanical workarounds corrections machines would malfunction ability lift maneuver heavy objects 100lbs firestone manager tire salesassistant manager city state 122006 052010 welcomed customers listed thoughtfully vehicle concerns created accurate vehicle notes initiated work orders vehicles selected proper technicians service managed vehicle service completion deadlines calculated auto repair estimates checking company stock reaching vendors necessary relayed repair estimates vehicle status customers displayed accurate knowledge various tire products benefits uses related tire type vehicle needs interpreted auto schematic diagrams locate order correct vehicle parts communicated team members technicians ensure projects ran smoothly maintained outside business accounts professional relationships auto tire companies davis monthan air force base enterprise rentacar coordinated organized sales events consistent basis achieved sales quotas trained new employees reviewed resumes new hires assisted interview process paid daily expenses processed purchase orders assisted scheduling operated fax machine printer office functions