summary jessica claire 100 montgomery st 10th floor555 4321000 resumesampleexamplecom resultsdriven management professional 5 years experience delivery operations production management organizational development team building within diverse industries highly adept planning coordinating executing successful production strategies track record improving operational stability efficiency profitability strong collaborator senior stakeholders effectively prioritizing activities translating business requirements solutions achieving defined objectives multidisciplinary collaboration workforce training performance management negotiations expert skills experience performance reporting financial cash flow analyses policies procedures implementation quality assurance control delegation solutions development incidents management staff training development process improvement strategies multiunit operations management cost reduction containment systems implementation goal attainment multisite operations warehouse operations staff retention quality assurance controls highpressure environments project management abilities productivity improvement specialist product management communication improvements project management workforce management customer relationship management troubleshooting problem solving client relationships team buildingleadership procedure development certified production inventory control manager cpim invoice processing dedicated business operations management continuous improvements production organizational management market growth conflict mediation management staff development operations manager cisco systems inc irvine ca 062021 current directed daytoday operations spearheading implementation shortterm longterm strategies achieve business plan profitability goals conducted performance reviews providing coaching feedback benefit company employee managed company operations responsibility profit loss scheduling training inventory control implemented policies standard operating procedures managed quality customer service logistics delivered positive customer experiences implementing effective quality assurance practices collaborated staff maximize customer satisfaction streamline procedures improve bottom line profitability improved morale management communication creating employee recognition rewards practices recruited hired trained crew members application projects customer relations customer service developed initiatives process improvement reviewed assessed ongoing operations oversaw financial management budget management accounting payroll activities built upon established practice standards improve operational performance reduce labor costs enforced security policies procedures protect company assets theft loss damage examined problemsolving concepts including quantitative methods techniques approaches optimize organizational operations facilitate decisionmaking inspected production areas identify correct unsafe unauthorized practices conferred subordinate managers day assess needs optimize activities cultivated strengthened relationships customers vendors internal stakeholders assisted refining procedures defining best practices correcting reported audit issues drove solutions predominant operations issues identifying areas deficiency performing rootcause analysis developed incident management strategies promote troubleshooting root cause analysis timely resolution led crossfunctional communication initiatives meet account order timelines teom leader manager 012018 062021 fedex cross border crofton md fostered positive employee relationships communication training development coaching solved problems handled escalated issues mitigated risks oversaw daily workloads workflow smooth operations delegated work assignments prioritized tasks conducted regular employee performance evaluations offer constructive feedback solutions propel improvements growth initiated training sessions coached employees develop effective staff drove staff performance creating incentives positive work atmosphere drove account financials team utilization optimal staffing levels schedule adherence coordinated encouraged professional development among direct reports established quarterly annual goals well operational tactics achieve targets promoted high customer satisfaction resolving problems knowledgeable friendly service delegated work staff setting priorities goals remained calm professional stressful circumstances dealing unhappy customers effectively diffusing situations treated associates fairness respect providing recognition accomplishments demonstrated excellent communication skills resolving product consumer complaints completed thorough opening closing shift change functions maintain operational standards day coached staff strategies enhance performance improve customer relations provided leadership insight mentoring newly hired employees supply knowledge various company programs recruited hired trained new employees including monitoring review individual performance developed mentored team members provide hospitable professional service adhering established service models addressed internal customerrelated issues day affected strategic resolutions coordinated staff clarify information enforce procedures resulting effective problem solving smoother operations developed team members supervisors department managers promote familybased performanceoriented culture cultivated culture empowerment help employees better meet customer needs minimal oversight coordinated extensive planning required complex contracts including development project milestones budget directed schedule weekly projects anticipated timelines milestones completion dates established ambitious goals employees promote achievement surpass business targets oversaw sales marketing operations developing strategic partnerships supervised number customer service calls per week track support issues improve operating procedures met associate establish realistic monthly sales goals automated office operations managed client correspondence tracked records improved productivity initiatives coordinating itinerary scheduling appointments led staff meetings team 36 communicate directives interacted prospects customers various events including trade shows seminars workshops seqvice delivery manager 012017 012018 tangoe indianapolis managed service delivery expectations developed long lasting effective relationships clients providing onboarding indepth training continuous technology support monitored aspects contracts third party organizations ensure required services delivered established policies strategies resource allocation infrastructure managing service delivery expectations delivery manager epam systems inc hoboken nj managed performance issues delivery team members 012014 012017 maintained positive relationships clients meet deadlines service delivery monitored staff organization delivery department coached delivery teams take accountability delivery risk issue management coordinated customers plan efficient special deliveries inspected deliveries improper preparation resolved concerns quickly maintain schedules developed team environment support engagement high performance tracked service metrics managing budgets troubleshooting technical issues coached professional development opportunities team members career development plans coordinated road crew logistics including scheduling mileage optimized profitability recruiting training managing top talent enhance sales delivery products carriers established sound partnerships senior stakeholders assist business formulation strategies technology investment decisions solution option selection education training delivered shipments promptly maintain effective customer relationships bolster future business opportunities high school diploma gov mifflin reading pa 061989