jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary dedicated engineering technician 17 years designing developing repairing machines electrical equipment hardworking passionate strong organizational skills ready help team achieve company goals skills problemsolving disaster recovery virus protection technical troubleshooting system testing network security hardware installation performance monitoring optimization verbal written communication software management user support permissions access control router installation optimization quick learner mobile device management cloud management workstation maintenance firewall management decision making infrastructure upgrades cisco installations network performance analysis document organization computer hardware knowledge technical specifications education training university new mexico albuquerque nm 052004 associate science computer engineering certifications cisco ccna certification comptia network certification comptia certification experience android industries engineer network consultant belvidere il 012016 current configured hardware devices software set work stations employees installed modified repaired software hardware resolve technical issues followed clients verify optimal customer satisfaction following support engagement problem resolution configured hardware devices software set work stations employees managed customers expectations support technology functionality order provide positive user experience created support documentation enabled user community extend skills leverage system features find resolutions questions without intervention support team loaded software granted permissions configured hardware new employees part onboarding process analyzed issues identify troubleshooting methods needed quick remediation assisted customers product selection based stated needs proposed use budget trained supported endusers software hardware network standards use processes responded technical concerns quickly effectively devised solutions performed quality control procedures equipment materials implemented safety accident prevention programs project researched investigated project requirements monitored project progress ensuring conformance design specifications safety standards android industries engineering technician detroit mi 082012 082015 maintained timely accurate oral written technical reports engineering activities ran operational tests systems equipment reinforce proper processes remedy malfunctions inspected precision machine parts using micrometers height gauges optical comparators executed root cause analysis improve yield reliability expanded technical skills continuing education courses outside seminars webinars maintained safety verifying compliance assuring proper factory testing applied engineering principles develop operate electrical mechanical data processing systems organized analyzed prepared technical data reports assembled tested components wiring systems locating correcting faults optimize production results worked engineers troubleshot resolve testing failures booz allen hamilton inc engineering technician colorado springs co 092007082012 implemented schematics diagrams written verbal descriptions effectively solve engineering project issues collaborated engineers new product introduction phases develop verify design changes applied engineering principles develop operate electrical mechanical data processing systems improved product quality customizing tools eliminating variability compiled processed analyzed test data results improve product quality maintained station switchboards adjusted project plans account dynamic targets staffing changes operational specifications conferred executives advise plan shortterm longterm system upgrade needs citadel broadcasting corp engineering technician city state 072004 092007 maintain station switchboards servers phone systems update maintain studio computer systems radio scott system software managed network system performance conducting troubleshooting security patching maintenance completed projects effectively applying engineering technical maintenance procedures performed work according project schedules high quality standards implemented schematics diagrams written verbal descriptions effectively solve engineering project issues