isabelle todd senior business analyst 12936651498 namegmailcom linkedincomin name las vegas nv experience senior business analyst wolf inc 2016 present las vegas nv wolf inc full service marketing development agency saved 25000 revising company networks documentation resulting increased workplace productivity 23 fewer support tickets 9 months translating complex technical problems business solutions built loyal customer base 20 customers learning preferences tailoring service customer led 120000 project upgrade internal hardware equip staff skills help company achieve quarterly goals engaged 40 projects upgrading business processes cost savings 500k project manager ledner group 062015092017 san francisco ca increased customer satisfaction agileled projects 28 4 months saved firm 1 million implementation risk management solutions sap implementation project stalled managed team 25 offshore onsite developers across summary senior business analyst 10 years experience relishes solving unique challenging problems iseb certified strong proficiencies object oriented methods sql data manipulation strengths problemsolving identified technical solution global client improved process efficiency 60 initiative 30 new clients networking current business communication skills constantly able demystify jargon non tech savvy customers training development confident training internal external stakeholders systems highly analytical able develop solution given problem back data languages english russian proficient spanish advanced education master security systems bologna business school 2000 present las vegas nv score 100 110 lens academy 2016 trainingcourses bachelors degree information system faculdade de inform tica e administra paulista fiap 19962000 industry expertise final cut pro x metodolog scrum indesign illustrator photoshop programmatic specialist diploma iab civica scuola paolo grassi 19941996 diploma sup org spettacolo e attivit culturali univ statale di milano 19901994 lettere e filosofia certification google analytics advanced google academy certified business analyst professional skills sql sas data mining business intelligence