jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary adept individual 20 years working manager revenuegenerating business determined experienced mentoring challenging team members meet exceed company goals encouraging manager analytical problemsolver talents team building leading motivating well excellent customer relations aptitude relationshipbuilding skills proficient using independent decisionmaking skills sound judgment positively impact company success dedicated applying training monitoring moralebuilding abilities enhance employee engagement boost performance forwardthinking manager project management experience manufacturing environments collaborative leader dedication partnering coworkers promote engaged empowering work culture documented strengths building maintaining relationships diverse range stakeholders dynamic fastpaced settings skills black belt certified certified mentor ms excel facilitation project manpower management data capture project status reports key performance indicators staff management financial management strategic planning business development business administration budgeting education becker college worcester bachelor science business administration dean college franklin associate arts marketing certifications certified black belt certified mentor scrum master certified agile certified work history dell technologies global pmo business office manager city state 012019 current primary responsiblities capacity management asset management reporting projects well global billing addition manages delivery billable consulting services company engagements responsible delivery projectprogram implementation plan articulates role emc delivery designed solution ensures implementation projectprogram activities coordinated partner resources necessary manages staff primary interface customer vendor personnel associated engagement managed quality programs reduce overdue compliance activities communicated best practices among onsite external personnel align efforts goals reduced workflow inconsistencies recruiting hiring capable staff members applied performance data evaluate improve operations target current business conditions forecast needs dell technologies global delivery manager citibank city state 012017 012019 directly accountable client relationship management large complex managed service traverses multiple sites domestically internationally responsible managing large highly matrixed cross functional groups account delivery personnel provide monthly quarterly reports proactively inform customer overall service status health including ongoing service activities service improvements recommendations change kpi adherence recommendations service relationship changes create efficiency gains mitigate risk lead meetings executive level audience articulate forwardthinking service plan understand customer needs across service dimensions regular touchpoints governance cadence monitor pl ensure financial health collaborate delivery teams core processes improvement opportunities engage corporate level executives needed supervised delivery staff general productivity trained drivers helpers support workers techniques maximizing efficiency collaborated closely customers share information available products services increasing utilization delivery effectiveness managed resources effectively avoid unnecessary delivery delays dell technologies global delivery manager deutsche bank city state 012015 012017 customer deutsche bank monitored customer quality metrics took proactive steps implement resolutions restore acceptable levels coordinated delivery contracted solutions program level full accordance outlined cost scheduling quality terms supervised delivery staff general productivity trained drivers helpers support workers techniques maximizing efficiency engaged customers discuss business needs explore opportunities increase sales collaborated closely customers share information available products services increasing utilization delivery effectiveness transitioned clients sales processing delivery team effectively assigning roles responsibilities facilitating kickoff activities supported customers via telephone email sites handle escalations product concerns identified innovative automated approaches routine tasks making suggestions widely received evaluated business requirements leveraging information forecast costs relating hardware software consulting