jessica claire professional summary 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom senior operations executive boosts operational efficiency service levels drive sustainable growth across sectors cross functional collaborator proactive executive leader skills policy development tactical planning operational problem solving conscientious compassionate professional skilled partnering management teams build employeecentric cultures promoting positive morale optimizing productivity motivating positive excellent interpersonal coaching communication skills using influence authority education bachelor science international criminal justice 062014 john jay college criminal justice city university new york new york ny professional experience employee relations people management diversity inclusion conflict resolution employment law legal compliance client relations training development change management pl management cost control succession planning fmlaadaeeowc fluent polish software winteam icims emptech sterling microsoft office excel word powerpoint outlook work history operations manager 012019 current cintas corporation portland established maintained productive working relationships staff resolve operational difficulties promote interdisciplinary collaborative approach customer service provision built strengthened relationships across functional leadership areas keep revenue development operational plans interconnected effective maintained optimal staffing levels tracking vacancies initiating recruitment interview processes identify qualified candidates delivered team member services customized employee programs focused optimizing labor relations communications oversaw contract negotiations budget implementation disciplinary reviews training manpower work schedules applied performance data evaluate improve operations target current business conditions forecast needs conducted thorough investigations employee activities identify target operational behavioral discrepancies field operations supervisor 092017 012019 peloton interactive inc houston tx measured effectiveness customer success defining operational metrics tracking systems reporting executive team maximized team knowledge productivity training monitoring directing employees application best practices regulatory protocols adjusted job assignments schedules keep pace dynamic business needs factoring processes employee knowledge customer demands revitalized operational structures procedures successfully control turnover enhance output boost overall quality liaised management employees deliver conflict resolution alleviate problems interpret compensation benefits policies delivered consultative services recruited qualified diversified candidates employment security supervisor archdiocese new york 012017 092017 marriott vacations worldwide lake lure nc built performanceoriented culture satisfied hardworking employees clearly highlighting employee success developing leaders within handled customer complaints resolved issues adjusted policies meet changing needs evaluated employee performance coached trained improve weak areas developed training task process guidelines communicated clear concise directions employees delivered superior training leadership teams boost performance help team members achieve performance targets utilized standard operating procedures effective crew resource management communication procedures specified company operation manual operations supervisor 062013 042016 rq floors city state determined suitable crew requirements scheduled employees worked human resources meet changing production schedules responded complex telephone written inquiries employees shared knowledge provided backup overflow telephone email support facilitate operations responded complex telephone written inquiries employees shared knowledge provided backup overflow telephone email support facilitate operations assisted senior management making key decisions developing submitting performance compensation reports status updates improvement recommendations reduced expenses analyzing compensation policies implementing competitive programs ensuring adherence legal requirements