jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary meticulous knowledgeable risk manager quality performance 17 year record success policy development program management risk mitigation operational planning proficient maintaining regulatory compliance correcting systemic issues collaboration business managers teamfocused consistent diplomatic focus building strategic alliances enhancing company standing skills verbal written communication evaluating quality care communicating patients families patient confidentiality data security helpful serviceoriented calm effective pressure quality standards protocols explaining policy procedures organized detailoriented resolving problems experience risk managementpatient advocate manager 112014 current amtrust financial services inc southington ct developed documented risk management systems microsoft office complaint investigation database coordination legal compliance reliability dedication medical terminology report preparation records management safety monitoring risk management assessment used excel pivot tables charts reports break analyze information compiled submitted regular reports update senior management operations progress conducted investigations took appropriate actions resolve concerns participated division safety security meetings joint safety task force meetings managed vendor relationships workers compensation property casualty insurance policy programs reported findings risk exposures senior executives board directors created managed training classes educate new hires existing employees compliance concerns built strengthened relationships regulatory representatives vendors company customers executed successful compliance monitoring risk assessment programs organized initiatives drafted documentation enforce compliance best practices documented filed maintained proper inspection records quality assurance documents liaised staff diverse hospital departments bring effective resolutions range issues compiled information patients caregivers family members identify care concerns collaborated clinical administrative staff meet patient needs explained policies procedures services patients processed liability claims incident reports submittal third party administrators assist coordinator joint commission accreditation surveyor assist coordinate joint commission cms emtala regulatory surveys manage departmental policy compliance manage system recalls actions completion manage hospital morgue processes daily operations manage workers compensation program incidents manage legal ligations appointed legal counsel risk management supervisor 112010 122014 harnett health system city state reviewed risk management database reports compliance fraud prevention reviewed contractual documents determine correct insurance coverage processed liability claims incident reports submittal third party administrators assisted sites incident claim reporting discussing issues departmental leadership managed recalls system actions reporting completion managed departmental policy reviews revisions completion coordinator medical staff meetings events committees coordinator ethics compliance committee reports minutes senior administrative assistant 042006 112010 harnett health system city state developed administrative processes achieve organizational objectives improve office efficiency directed customer communication appropriate department personnel tracked submitted employee timesheets prepare payroll processing composed correspondence reports meeting notes scheduled appointments meetings events management staff answered phone calls emails provide information resulting effective business correspondence assisted implementing policy database managing compliance departmental policies managed nursing committees meetings reports minutes national accounts coordinatoroffice manager 042002 042006 simplexgrinnell city state harnett judgment initiative handling confidential matters requests managed office budget handle inventory postage vendor services interacted professionally customers inside personnel answering questions responding phone email inquiries oversaw departments staffing coverage facilitate daytoday operations business office monitored accounts receivable advising delinquencies account irregularities trained mentored administrative staff members company policies daily task execution industry best practices administered payroll maintained proper documentation employee personnel interpreted communicated work procedures company policies staff coded entered daily invoices inhouse accounting software education training bachelor science psychology 051999 fayetteville state university fayetteville nc