jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary highly trained knowledgeable administrative leader proven expertise managing highlevel operational needs government settings wellcoordinated approach internal external requirements deliver consistent results systematic qualitydriven hardworking excellent project management planning relationshipbuilding abilities skills relationship building microsoft office flexible conflict resolution organization analytical experience management analyst 062019 012022 veterans health administration decatur il project planning training development multitasking customer service communication participated developing control system plans incorporating human resource considerations ongoing management frameworks maximize efficiency reviewed established procedures assess areas need improvement liaised committees remote facilities delivering senior leadership decisions reporting individual branch performance metrics implemented unique methods methodologies helped reduce resolve issues researched led investigations various areas drive improvements devise new processes developed management structure plans shaping hiring recruitment illustrating necessary skills competencies employment level documented research findings prepared polished reports highlighting results potential improvement strategies devised new improved records management programs organize protect data assessed employees onsite observation interviews determine strengths weaknesses work performance methods team functions administrative management specialist 082015 062019 department health human services frankfort ky created managed delivered overall budget spending lab managed approved expenditures 6 purchase officers maintaining 90000000 budget kept detailed inventory records made supply orders cutting costs monitoring use effectively sourcing products updated system organize office documentation maximizing efficiency increasing productivity developed implemented efficient filing systems customer database protocols administrative officer 112014 082015 state delaware magnolia de successfully executed managed aspects human resources budget finance payroll staff 500 employees supported senior leadership executive decisionmaking process generating daily reports recommend corrective actions improvements directed oversaw office personnel activities recruited trained developed administrative team support growth objectives conducted staff performance evaluations monitor progress recommend professional development plan distributed memos updates apprise departments leaders policy objectives developments changes gathered information scanned records maintained confidentiality electronic data set maintained physical electronic filing systems maintain organizational efficiency analyzed metrics produced reports assisted decisionmaking process modeling trends conducted research using various media sources obtain relevant data staff requirements customer service manager 032013 112014 hertz corporation ferndale mi delivered fast friendly knowledgeable service routine questions service complaints established positive rapport customers managers customer service team members maintain positive successful work environment assisted staff resolving complex customer issues implementing targeted solutions investigated sensitive customer service complaints delivered prompt resolution customer satisfaction upheld strict quality control policies procedures customer interactions assisted customers making payments accounts setting payment plans responded inperson online customers improve company customer service ratings led team engaged delivering assistance customer service department daily basis program analyst 022010 032013 gap solutions inc birmingham al identified opportunities productivity increases deconstruction analyses reports completed quality assurance reviews assess accuracy data validate results investigated internal operations define current operational strategies performed indepth analysis help solve diverse problems program implementation operations delivered monthly reports chart efficiencies note inefficiencies implemented unique methods methodologies helped reduce resolve issues documented research findings prepared polished reports highlighting results potential improvement strategies assessed employees onsite observation interviews determine strengths weaknesses work performance methods team functions program analyst human resources specialist 072007 022010 transportation security administration tsa city state local hiring coordinator developing strategic staffing plans implement assessments recruitment events hiring transportation security officers identified opportunities staffing increases analyses reports assessed program risks reviews plans analysis available data interviewed team leaders recommended new strategies motivating team members boost productivity devised new improved records management programs organize protect data assessed employees onsite observation interviews determine strengths weaknesses work performance methods team functions documented research findings prepared polished reports highlighting results potential improvement strategies served integrated conflict management system icms coordinator peer review supervisor trained management team program policy procedures regarding employee relations education training high school diploma union high school union mo certifications certified job offers local hiring 2009