jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary deadlineoriented senior test engineer outstanding performer 10 years experience manual testing recent experience automation proven success leadership operational excellence organizational development keen understanding elements current projects easily collaborate teammembers developers project managers accomplish milestones solid history discovering errors resolving defects ensuring client expectations met high quality software quality solutions skills troubleshooting skills root cause analysis software installation debugging skills service level agreements technical support troubleshooting technical issues windows server linux unix flavors education california state university sacramento sacramento ca 052021 master science electrical electronics engineering karunya institute technologies coimbatore tamil nadu india 052004 bachelor engineering production engineering certifications stf certification comptia certification gsmgprs hallmark certification work history saic software testing lead stafford va 112013 032017 hp output server enterprise application product functional testing project lead hpom project involved sanity functional regression performance testing used perl script qtp run test cases used perl scri used perl script run performance testing linux platforms generated result excel sheet used analyze compare data used perfmon tool capture performance test data windows servers defect identification retesting ensuring zero test escapes defect slippages tests executed worked different releases sp141 sp142 etc made sure achieve target time test estimation test case planning test case designing test script development using perl script rest script developm bug reporting using alm version 11 bug report using automated test cases much possible parts giving presentations ojt new hires rca customer defect using 5whys preparation daily weekly status report interaction business order resolve queries respect test packs test scenarios test cases managed entire testing team made sure run testing time followed agile technology project scrum master team guided scrum activities actively involved rd call escalation call customerclient motion recruitment senior test engineer bentonville ar 122008 102013 geran bsc functional testing test lead functional teamtt04 responsible interface gb interface testing telecom team tt04 handover functionality testing tt13 cbc functionality testing tt03 functionality covers circuit switch packet switch features defect identification retesting ensuring zero test escapes defect slippages tests executed worked releases s14 s15 ep21 ep12 mcbsc s16 161 step1 made sure achieve target time test estimation test case planning test case designing new features like precise paging mocnmulti operator core network test script development using ttcn2 test environment setup using gprs sgsn ggsn simulators worked maintenance team took complete ownership telecom activities bug reporting using mercury quality center good exposure mssimulator msbts message flow good understanding ss7 bssmap dtap protocols message flow involved latest paging coordination techniques satellite abis involved circuit pool configuration lapd configuration automated test cases much possible parts giving presentations ojt new hires rca customer pronto using 5whys preparation daily weekly status report interaction business order resolve queries respect test packs test scenarios test cases amazoncom inc support engineer nashua nh 042007 112008 maintenance administration emc clariion cx series storage arrays used emc power link knowledgebase primus problem resolution used navisphere manager navicli administration emc clariion troubleshooting luns assigning different servers san das setup worked clariion replication concepts san snap view mirror view san copy power path technical consultancy support emc clients san storage boxes manufactured emc dial remotely monitoring stations individual storage box investigate errors reported array work solve dispatch ce field action providing technical solutions different customer stay current technical specifications hardware requirements emc software products including new soon released products worked hib high incoming boxes clariion working customer escalated issue managed shift shift lead given job training new joiners hewlettpackard global soft limited technical support engineer city state 092004 032007 extend high quality 1st level support maintenance business critical service providing technical support ipg products training mentoring new batch poor performers assisting quality analyst giving feedback agents improve quality initiating quality related processes monitor teams internal external quality performance take action necessary client communication including conference calls accomplishments received spot awards extra mile customer service received several customer appreciation mails raves due good track customer service skills taken care cchs cases received friend need award maintaining good work environment supporting team promoted sme subject matter expert received feather cap award successful testing satellite abis