jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary career objective make contribution organization best ability develop new skills share knowledge interacting others achieve new height skills goaloriented friendly cheerful demeanor approachable flexible work history team player organized analytical strong teambuilder proficient ms office deputy managerpersonal bankerwelcome desk 082011 012013 bass pro shops chesterfield mi first point contact customer branch provide customer service product information distributing product information deliverables custodian balance enquiries walkin customers brief transaction query balance confirmation certificates obtain referrals walkin customers current account saving account demat account cross sell direct banking channels walkin customers deepen relationships account opening current account saving accountfd collection foreign currency cheques report generation filing customer acquisition sales walk customers referrals walkins current account saving account demat accounts deepening existing current account saving account relationships crosssell products services generation referrals internal database stop payment enhance value existing accounts current account saving account customers retention accounts team mentorcustomer servicesgoogle 092010 012011 vcustomer services india pvt ltd city state received superior customer service satisfaction scores consecutive quarters maintained friendly professional customer interactions crosstrained backed customer service managers investigated resolved customer inquiries complaints empathetic manner solved unresolved customer issues met customer call guidelines including service levels handle time productivity assistant managerhuman resourse 2009 082010 netambit value first services ltd city state resolved employmentrelated disputes proactive communication administered compensation benefits performance management systems safety recreation programs analyzed modified compensation benefits policies establish competitive programs ensure compliance legal requirements coordinated work activities subordinates staff relating employment compensation labor relations employee relations handled understaffing disputes terminating employees administering disciplinary procedures team leadercustomer service 032008 082008 aegis bpo services ltd city state investigated resolved customer inquiries complaints empathetic manner crosstrained backed customer service managers adhered confidentiality requirements times met customer call guidelines including service levels handle time productivity solved unresolved customer issues promptly responded inquiries requests prospective customers assumed ownership team productivity managed work flow meet exceed quality service goals strong leader customer support staff trained staff operating procedures company services managed work flow exceed quality service goals team lead customer services 082004 032008 ats services private ltd city state effectively managed highvolume inbound outbound customer calls addressed resolved customer product complaints empathetically professionally gathered verified required customer information tracking purposes accurately documented researched resolved customer service issues evaluated consumer reports monthly basis resolved service pricing technical problems customers asking clear specific questions prepared reports communication senior management clients education bachelor commerce accounting finance 2005 delhi university new delhi india mba human resourse 2009 symbiosis centre distance learning scdl pune india high school diploma diploma public relation business studies 2004 south delhi polytechnic women new delhi india ged commerce 2002 divine public school faridabad haryana india additional information personal details name jessica claire fathers name sarbinder singh date birth 30th march 1984 gender female marital status married nationality indian interests interacting people reading dancing singing listening music extra curricular activities participated games school level received honor particularly long jump participated model fashion show held 2003 south delhi polytechnic women part time dealer tupperware india earned certificate excellence participated dance competition school level strength confidence conduct public speaking weakness aggressive towards work declaration hereby declare mentioned information true best knowledge belief date place jessica claire