jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom executive profile resultsoriented resourceful education professional proven ability effectively develop implement educational strategies policy practices improve student learning outcomes benefit stakeholders strengths strategic planning policy development budget management process evaluation program development grant management excellent building relationships managing influence comprehensive analytical strategic thinking rapid problemsolving skills proven leader approachable teacher accountable team player tech savvy highly proficient microsoft office suite website development tools certified lean six sigma black belt online staff training employee management instructional strategies conflict resolution performance evaluation behavioral management core competencies project management leadershipcommunication skills human resources employee relations customeroriented professional experience deputy principal 052013 current isaac elementary school district 5 phoenix az direct organization management daily operations assigned campus 371 students 35 staff members hire supervise evaluate campus professional administrative support staff ensure compliance federal state laws state board education rules board policy prepare submit school budget monitor expenditures according administrative policies develop implement information systems track progress campus performance objectives academic excellence indicators establish maintain program discipline supportive instructional program conduct conferences student school issues parents students teachers compile maintain file physical computerized reports records documents required including accurate timely reports maximum attendance requisition textbooks establish maintain positive relationships members community ensure continued involvement support demonstrate professional ethical responsible behavior serve role model campus staff perform duties assigned director school improvement 052013 052014 bank ozk saint petersburg fl monitored district campus progress meeting exceeding standards accountability systems coordinated special programs departments assure aspects accountability system met coordinated assessment development administration departments campus staff coordinated completion analysis district assessments aligned federal state accountability programs district instructional program staff development directed guided trained personnel district level elementary middle high school campuses analysis assessment data includes local state national exams met regularly campus leadership teams district specialists directors provide current information accountability systems provide campus leadership teams district specialists directors information assessments developed implemented staff development activitiesplans training programs targeted personnel district wide campus wide areas state federal accountability requirements kept informed comply state district school regulations policies compiled maintained filed physical computerized reports records documents required ensured campuses provided operational flexibility effectively implemented components school improvement process monitored progress improvement plans attended campus leadership meetings regularly coordinate work district personnel responsible attending campus leadership meetings fraud analyst 052012 102013 fusion technology radford va analyzed suspicious activity customers accounts identifying fraudulent charges research account history activity may lined similar activity accounts monitored analyzed fraud parameters fraud prevention reports reducing future loss recommending solutions prepared charts diagrams assist problem analysis reviewed research daily reports identify suspiciousfraudulent activity across delivery channels ie atm debt credit card online banking identified highrisk transactions respond timely mitigate potential losses placing holds restricting accounts recommend account closures periodicly reviewed testing card service reports fraud detective software ensure effectiveness identifying suspicious fraudulent activity responded analyzed plastic card compromise alerts assess risk exposure provide recommendation management timely execution block reissue process maintained working knowledge falcon fraud neural network protected confidentiality financial data relating usaa bank operations members reconciled summarized fraud losses operational metrics communicating results departments management completed database suspicious activity report sar referrals analyzed evaluates existing proposed system parameters formulating strategies specifications fraud software applications coordinator college career readiness 072009 052013 north east independent school district city state oversaw career technical education related grant administration reporting project managed career technical education related district improvement projects developed facilitated curriculum instruction assessment support professional development career technical teachers assisted career technical education teachers data analysis planning student goal setting worked collaboratively director career technical education plan implement evaluate department instructional goals maintained knowledge performance based monitoring analysis system pbmas guidelines ensure district compliance integrated current research effective instructional practices campus support activities modeled use data drive instructional decisions including use district data management system designed implement ongoing evaluation process focused improving performance career technical education programs provide services students disabilities per texas education agency tea web support specialist 052007 052012 united states automobile association usaa city state assisted members troubleshooting usaacom website banking financialinvestmentinsurance cosa areas need documents tests implements maintains web pages multimedia design using appropriate web publishing editing graphics applications implements design standards styles ensure high level design coding efficiency consistent current standards laws trends serves client contact regarding web site maintenance enhancements investigates web site issues coordinates resolutions monitors reports web statistics makes recommendations managers improve visibility usability web site maintains technical expertise web design tools acts technical resource software field expertise enterprise business operations specialist 062005 052007 united states automobile association usaa city state assisted members inquires regarding checking savings credit card certificate deposit loan accounts assisted members telephone bill pay web bill pay inquiries including enrollment making payments account maintenance researching payments serviced consumer home equity loans including payments extensions helped members setup accounts download microsoft money quicken also paying bills software processed provided instructions official check request transferring funds credit card cash advances ordering atm cards wire transfers pin processed payments internal accounts registered members usaacom assisted members level ii issues within web site assisted members pin resets website voice response system assisted members signing electronic document delivery navigate system answered questions fellow coworkers may ecommerce hotline representative deposit sales services specialist 092001 062005 united states automobile association usaa city state counseled members bank products services via telephone identifying needs servicing existing accounts logged end month wire transfer tapes assisted members preparation deployment verified signature cards new accounts changes existing accounts answered questions coworkers may deposit sales service hotline representative opened established new accounts researched financial inquiries meet customers banking needs disputed withdrawals accounts processed wire transfers cashiers checks official checks transferring funds credit card cash advances volunteered help consumer lending home equity servicing system human resource manager 1998 082001 tradesmen international city state researched evaluated management practices construction industry training development programs leadership principles employee relations managed human resource activities direct reports regards recruiting selection hiring termination training professional development mentoring counseling performance evaluations salary planning coordinated facilitated osha training new current employees instructed classes ensure employees stay compliance state federal regulations maintained work structure updating job requirements job descriptions positions maintained organization staff establishing recruiting testing interviewing program counseling managers candidate selection conducting analyzing exit interviews recommending changes prepared employees assignments establishing conducting orientation training programs maintained pay plan conducting periodic pay surveys scheduling conducting job evaluations preparing pay budgets monitoring scheduling individual pay actions recommending planning implementing pay structure revisions ensured planning monitoring appraisal employee work results training managers coach discipline employees scheduling management conferences employees hearing resolving employee grievances counseling employees supervisors maintained employee benefits programs informs employees benefits studying assessing benefit needs trends recommending benefit programs management directing processing benefit claims obtaining evaluating benefit contract bids awarding benefit contracts designing conducting educational programs benefit programs ensured legal compliance monitoring implementing applicable human resource federal state requirements conducting investigations maintaining records representing organization hearings maintained management guidelines preparing updating recommending human resource policies procedures maintained historical human resource records designing filing retrieval system keeping past current records maintained professional technical knowledge attending educational workshops reviewing professional publications establishing personal networks participating professional societies completed human resource operational requirements scheduling assigning employees following work results maintained human resource staff recruiting selecting orienting training employees maintained human resource staff job results counseling disciplining employees planning monitoring appraising job results contributed team effort accomplishing related results needed midmanagement principal certification leadership 2013 lamar university villanova texas 77710 master certficate six sigma leadership 2008 villanova university villanova pennsylvania 19085 education certificate achievement lean six sigma black belt leadership 2008 villanova university villanova pennsylvania 19085 certification achievement lean six sigma leadership 2007 villanova villanova pennsylvania master arts organizational management 2003 university phoenix villanova arizona 85034 teacher certification education 2002 southwest texas state university san marcos texas 78667 bachelor science health care business administration 2001 wayland baptist university plainview texas 79072 computer skills dreamweaver illustrator photoshop acrobat pro photoshop elements final cut pro ms office mac osx mac ios