experience first last new york ny 10001 212 1234567 firstmlastresumewordedcom linkedincominusername 2016present resume worded co 20122014 technical operations manager directed coordinated staff 80 employees san francisco ca spearheaded employee engagement program resulting 10 decrease annual employee turnover increased productivity 20 becoming subject matter expert new automated tracking tool sharing team monitored internal statistics monthly improved team performance 10 revenue growth 15 cut operating expenses 12 intense gps monitoring employee engagement growthsi technical operations supervisor 20132014 beijing china supervised directed 30 field service representatives completion field activities customer service tasks assigned organized 15 field activities optimize resources efficiently strong written oral communication fostered culture open communication higher employee fulfillment resulting 100 customer satisfaction increased business performance 18 technical architect 2012 integrated 3 regional applications one webbased application allowed 30 field service representatives work diverse data one interface designed built software assist writing orders improved efficiency quality 20 created coded automated service order generators saving 100000 manhours 20122014 resume worded co technical analyst managed 300 army corps engineers connectivity sites san francisco ca provided help desk training 6 new employees hardware connectivity software applications documented issues within jira 100 accuracy education 2017present resume worded engineering school master data science minor business analytics awards bill melinda gates fellow 3 awarded class 20072011 resume worded university new york ny san francisco ca bachelor science major information technology minors management computer science languages spanish native french intermediate technical skills microsoft office suite amazon web services aws cisco internet protocol ip jira certifications project management professional pmp august 2016 abc certification information technology infrastructure library itil certification august 2012 six sigma certified january 2016 volunteering volunteered 15 hoursmonth abc foundation 20122014