jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary solution oriented business analyst offering 5years finance mortgage energy business analysis domains extensive experience analyze document business requirements system functional specifications including use cases focused business analyst exceptional planning implementation capabilities vast wealth management finance background business analyst versed data mapping user acceptance testing well solving complex problems highpressure environments well versed facilitation joint requirement planning jrp interviews extensive experience working various phases software development lifecycle projectsdlc good understanding application development projects involving agile rational unified process waterfall methodologies excels cultivating managing leveraging client relationships skilled conducting joint application design jad customer interviews various business processes team player strong analytical interpersonal communication problem solving skills ability handle simultaneous projects meet critical deadlines timely execution several projects documented process flows developed requirements functional improvements enhancements excellent verbal written communication highlights requirements gathering scope project definition functional requirements business process improvement business requirements matrixes proficient microsoft applications word outlook excel visio power point accomplishments business process improvement superb communication skills advanced problem solving abilities analytical thinking decisive team player great people skills recognized managing multiple projects tasks resolving complex problems timely manner boosted customer service ratings 90 developing new processes improving work flow experience business analyst 092015 112016 arizona state university tempe az worked management business users developers understand specify report requirements responsible documenting new processesprocedures requirements new markets worked multiple projects given time boosted net promoter score ratings delivering smart meter reporting comparison data electricity customer developing user interface direct email reporting letting customers aware energy use documented process flows developed requirements functional improvements enhancements elicited stakeholder feedback input interviews surveys reduced organizational operating costs 90 streamlining processes identified bottlenecks implemented new improved processes policies conducted activitybased analysis business processes made recommendations based findings part 10 person team multicountry analysts completing successful migration one million customers new improved billing system monitored examined data gathering systems track energy consumption installation tracking phases entered developed utility data energy analysis programs demonstrate savings trends explained effectively audit energy analysis results energy consultants facilitated jad sessions conducted interviews q sessions business users solicit business analyst 032015 082015 arizona state university tempe az improve processes consolidated information successfully deployed webbased online user friendly interface capture loan servicing namely rent roll financial statements etc final result better tracking risks returns different portfolios inventors extensively worked risk management mortgage loan serving residential mortgage mortgage prepayment risk risk analytics involved phases project life cycle analysis business requirements system requirements client interacted user groups derive functional requirements performed system analysis design using uml involved documentation various phases development life cycle developed use case functional object diagrams performed user acceptance testing responsible soliciting gathering functional non functional requirements responsible process flow documentation use case documentation needed assigned projects consumer banking business analyst 092009 022015 jp morgan chase city state jp morgan chase provided wide range banking services consumer checking savings account full internet banking scope project enhance web portal involved wealth management equity index options bonds components electronic trading platform enabled users buy sell deposit withdraw investments manage individual portfolios elicited gathered user business requirements open end discussions surveys key stakeholders customers subject matter experts define scope requirements asset management portals documented process flows developed requirements functional improvements enhancements elicited stakeholder feedback input interviews surveys interacted closely subject matter experts sme functional requirements gathering worked closely development team clarify understand functionality resolve issues provided feedback uml diagrams created use cases accessing scope status project understanding business processes users perspective education bachelor science applied business management 2003 bs business management davenport university south bend gpa 344 communications marketing dean list participant academic achievement award certificate business analyst competency certificate status permanent resident greencard holder