career overview jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom gain entrylevel position customer service industry room growth advancement lead lasting relationship core strengths customer service expert energetic work attitude courteous demeanor sharp problem solver work experience independent beauty advisor 092013 current american family insurance orlando fl provide individualized client facials product profiles fill customer beauty product orders recruit new potential beauty advisors commercial lines specialist 2013 082013 hilltop holdings boise id top sales performer telecommunication skills adaptive team player strong organizational skills interviewed prospective clients learn financial needs discuss existing coverage processed applications payments corrections endorsements cancellations followed potential clients regarding online information requests finalized maintained types personal lines insurance policies within agency promoted agency products customers person telephone writing promoted client retention highquality service follow presented account proposals professional timely manner customer service repsresentative 102012 2013 midcountry bank buffalo mn interviewed prospective clients learn financial needs discuss existing coverage processed applications payments corrections endorsements cancellations followed potential clients regarding online information requests finalized maintained types personal lines insurance policies within agency promoted agency products customers person telephone writing promoted client retention highquality service follow presented account proposals professional timely manner teller 012012 042012 munich cincinnati oh researched banking guidelines statutory requirements stay updated new laws applications processed average 100 transactions day timely manner helped customers select products best fit personal needs opened closed store included counting cash drawers making bank deposits informed customers product lines banking services offered company processed transactions accurately timely fashion insurance agent 012012 042012 dmc atlanta norcross ga interviewed prospective clients learn financial needs discuss existing coverage processed applications payments corrections endorsements cancellations followed potential clients regarding online information requests finalized maintained types personal lines insurance policies within agency promoted agency products customers person telephone writing promoted client retention highquality service follow presented account proposals professional timely manner customer service representative 062011 012012 dmc atlanta scottdale ga finalized maintained types personal lines insurance policies within agency followed potential clients regarding online information requests presented clearly explained insurance policy options clients based needs goals promoted client retention highquality service follow administrativereceptionist 012011 062011 siskiyou county office education yreka ca front desk receptionadministration incoming calls coordinating client partner meeting trust various wealth management services processing teller transactions large cash handling responsible balancing cash drawer daily assistant clients account needs maintenance processing check orders sales customer service representative 112010 012011 premier federal credit union charlotte university nc promoted agency products customers person telephone writing prepared necessary paperwork process insurance sales renewals presented clearly explained insurance policy options clients based needs goals finalized maintained types personal lines insurance policies within agency new account representative teller 112009 112010 first national bank city state open new accounts consumer business customers fit budgetary banking needs teller activities include cashing checks process deposits change orders balances cash drawer ensuring accuracy cross sells services course vast working knowledge cashier operation sales customer service representative 082009 112009 farmers insurance city state promoted agency products customers person telephone writing prepared necessary paperwork process insurance sales renewals presented clearly explained insurance policy options clients based needs goals finalized maintained types personal lines insurance policies within agency substitute teacher 082009 112009 magnolia isd city state substitute teacher magnolia isd campuses grades lead teller 082006 082009 wells fargo bank na city state provide great service help customers succeed team leader lead tellers work challenging fastpaced environment motivating tellers others work efficiently customers satisfaction train crosstrain tellers lead tellers assist tellers transactions giving overrides needed large cash handling cash drawer vault ensuring tellers balance every day processing transactions customers help manage finances recommending additional products services meet customers needs referring customers wells fargo partners manage others meet daily monthly quarterly sales goals individuals team subcontractor 042006 082006 manuspec co inc city state warehouse work involving heavy lifting measuring mixing chemicals oils ensure highest quality product operate large mixers distributing machines packaging shipping orders bakery lead ics associate apparel sales floor associate 052004 042006 walmart stores city state bakery lead supervising others work well delegating duties bakery employees ensure clean productive bakery placing orders keep shelves well stocked well frying glazing donuts cake decorating fulfill customer orders completed monthly audits sanitary standards completed monthly inventory reports ensured wellstocked backroom built displays unloaded trucks assisted customers needs zoned apparel areas educational background associate arts business administration lone star college montgomery conroe texas coursework business administration organizational development degree completed skills 10key account management active learning calendaring client relations computer proficiency creative problem solving critical thinking customer needs assessment customer service data collection data entry documentation email filing grammar scheduling service orientation speaking spreadsheets telephone skills type 35 wpm typing writing letters memos lotus notes microsoft excel microsoft office suite microsoft outlook microsoft powerpoint microsoft word multitask management organizational skills awards whos among american high school students 2000 outstanding student award deans list lonestar college montgomery campus fall 2011 certifications casualty property pc insurance license received 2011 extracurricular activities toastmasters international freedom riders gavel club june 2016 october 2016