business analyst resume 3665 margaret street houston tx 47587 richard williamsgmailcom 770 6259669 summary technical business analyst 7 years experience supporting ecommerce retailers developing solutions possess degree business admin certification competency business analysis track record saving retailers 500k annually thanks innovative solution strategies sound gap analysis techniques thrive multicultural environments helped employers grow size reputation globally professional experience giant co boston business analyst develop business architecture using requirements scope processes alternatives risks analyze clients business requirements processes document analysis interviews workshops workflow analysis liaise business technical personnel ensure mutual understanding processes applications quality solutions inc boston business analyst engage client gather software requirementsbusiness rules ensure alignment development teams facilitate monthly meetings clients document requirements explore solutions completed indepth analysis business processes boosting revenue 15 2019 september 2019 present redesigned customer communication fulfilment protocols increasing customer satisfaction rates 35 saving company 500k annually due reduction refund requests conduct 5 levels testing including functional regression user acceptance integration performance july 2014 august 2019 evaluated risks related requirements implementation testing processes project communications training saving company average 5000 annually translate stakeholder requirements 10 different tangible deliverables functional specifications user cases user stories workflowprocess diagrams data flowdata model diagrams education cowell university chicago il bachelor arts business administration concentration finance honors cum laude gpa 3840 skills familiar agile software development expert knowledge sql relational database management systems skilled wrike attask project management software proficient microsoft office word excel outlook powerpoint visio june 2014