jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom profile ability prioritize multitask environment ability learn quickly ability work independently minimal supervision others managerial level experience microsoft applications skills guest services inventory control procedures merchandising expertise accomplishments skills loss prevention cash register operations product promotions atm broadband c cables cisco routers citrix dispatching ethernet flash frame relay gsm hp openview inventory ip isis office 2000 word msn network networks quality siemens switches t1 troubleshooting umts upgrades vpn additional information osi knowlegde professional experience network engineerdesigner 042011 052013 intuitive surgical pensacola fl created t1 t3 segments paths umts designs created granite work orders performed cleanup mspp bypass removing cross connects 1678 dacs deleting vlans es64 card issued ciqs disconnection ericsson lucent t1s lucent t3s att network upgrades ethernet provides specific information tls rncs node bs msns oc3 info specific information t3s vcs msns siad oam info accessing msn verified cross connect information ciqs matched information netanalyst made corrections accordingly tracked t1 t3 ciq rejections verify sites resubmitted timely manner created daily t1 rejection report updated submitted weekly t3 tracker statuses sites created submitted work orders t1 disconnections using iwos submitted closed trouble tickets t1 disconnections using cts deleted t1 paths segments granite purpose system clean archiving updated mrim site names pertinent dates statuses prepared circuits rehomes verifying andor inputting new dacs cross connects verified ports service provisioned monitored new dacs cross connect cut point traffic loaded etmfx cards nte equipment loaded ip addresses information siads built cables segments ethernet paths node b siad 1gige paths siad ipag child parent paths ipag rnc ethernet designs used various systems netanalyst granite webxng aots iwos utrack trifecta cts putty mrim esnap e padd ecrm citrix go global service operations technician 102010 042011 kraft heinz company new ulm mn provided 24x7 first line support initiating corrective actions resolve problems customer products equipment responsible opening tracking updating escalating trouble tickets ensure timely restoration services well keeping customer informed responsible proactively monitoring customer networks equipment respond accurately quickly alarms responsible troubleshooting customers equipment t1e1 t3e3 oc3 oc12 oc48 oc192 fastethernet gige circuits various platforms mpls atm frame relay dia vpn responsible logging cisco routers verify status identifying problems assisting customers trouble isolation performing loop test ping test performing trace routes use various systems hp openview smarts expedio isis chameleon circuit id finder didgeridoo freya mpls diagnostic tool flash gbs appeal network control engineer 072010 102010 teksystemsatt city state assisted customersvendors maintenance broadband services 24x7 environment received customer trouble reports analyzed isolated troubles directed restoration service tracking updating escalating trouble tickets tested assisted customers troubleshooting equipment t1 t3 oc3 oc12 oc48 oc192 gige metroe circuits worked various pieces equipment tellabs 5500 5320 532l alcatel 1630 1631 1671 1677 tl1 command knowledge experience ericsson umtsgsm lucent umts nokia gsm siemens gsm used various systems remedy site locator netanalyst granite inventory webxng greta ebta vtag cemr bert electronic technician 022001 102009 attcity state assisted installation testing adjusting equipment facilities used providing high quality broadband switching networks special services installed t1 t3 oc3 oc12 oc48 oc192 dso ds3 metroe circuits tested field techs central office techs customers necessary reviewed analyzed word documents performing network operations made routine design changes circuit paths needed ensure installation high quality broadband services worked various pieces equipment muxes ddm2000 dmx flm150 ft2000 fujitsu dacs alcatels tellabs dac54 dx1 dac2 switches 5e dms systems used include wfacdido greta react intas nma bocris dbscid tirks tems acts exact msoc sarts routinely completed dacs mux mapping placed dacs mux loops continuity verification isolate resolve continuity problems managed coordinated performed facility groomsdacs cuts office assisted followed resolved completed failed facility grooms coordinated dispatching field techs various locations installation troubleshooting education training bachelor science 7 1997 marshall university huntington wv affiliations