jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary claim team manager adept training leading team members handle quality claims investigations fastidious hardworking good relationshipbuilding problemsolving multitasking abilities success optimizing team processes increasing effectiveness handson flexible style skills claims expertise investigation oversight data analytics project management abilities business acumen fraud investigation training skills customer expectations management claims analysis planning organization insurance policy review claims investigation research education cpcu designation completed 6 8 courses amberton university dallas texas 2000 bachelor science human relations business work history arthur j gallagher co express claim team manager nashville tn 092019 current supervises daytoday operations claims staff managing priorities coaching employees reviewing investigating settling claims quality based policy jurisdictional guidelines support training development new associates coordinate development learning culture claim handling industry foster diversity inclusive environment provides area allows everyone flourish creates high performing segment prepares distribute management reports documenting team performance identifying trends address areas opportunity continuous growth mindset monitors evaluates authority limits claim reserves settlement payments associates authority segment champion midcycle end year consensus building consistency associate ratings throughout multiple locations business continuity champion section worked various locations create test maintain appropriate processes procedures various disruptions hub locations able continue business working consultant nh doi improvement implementing evaluating state statue requirements leads actively contribute innovation solutions critical thinking work toward claim resolution managed team 15 employees overseeing hiring training professional growth employees helen troy limited siu adjuster seattle wa 082018 092019 worked company defense attorneys consultants provide best defense protect customers aid reduction overpayment claims balanced conflict resolution problem obtain necessary information move cases towards conclusion timely efficient manner analyzed information gathered investigations report findings recommendations collaborated claims department industry antifraud organizations resolve claims established productive working relationships public officials law enforcement officers reviewed police reports medical treatment records physical property damage determine extent liability reviewed analyzed suspicious potentially fraudulent insurance claims reviewed new files determine current status injury claim develop plan action interviewed agents claimants correct errors omissions investigate questionable claims investigated assessed damage property reviewed property damage estimates banner health fire claim specialist sun city az 042013 082018 investigate analyze negotiate catastrophe noncatastrophe inoffice claims specialty unit boat commercial farm ranch fire claims mortgage foreclosure claims provided necessary feedback made appropriate recommendations changing staffing based performance firms results conducted thorough property investigations identify classify damages customer claims evaluated evidence ultimate goal creating positive outcomes clients claims directed claims negotiations within allowable limit 100000 supported successful litigations advanced issues identified insurance coverage limitations thorough examinations claims documentation related records analyzed information gathered investigation report findings recommendations examined claims forms records determine insurance coverage maintained claims data claim system assisted homeowners coordinating vendor services emergency repair cleaning contractors nana regional corporation warranty claim manager bethesda md 032010 032013 determined proper course action claims processing championed insurance claims process providing expert knowledge building positive trusting relationship support clients challenging times handled claims consistent client corporate policies procedures best practices regulations documented communicated timely claims information supporting accurate outcomes delivered exceptional customer service policyholders communicating important information patiently listening issues researched claims incident information deliver solutions resolve problems conducted daytoday administrative tasks maintain information files process paperwork verified accuracy service providers records maintain accuracy records database managed team 20 employees overseeing hiring training professional growth employees nana regional corporation consumer relations representative sitka ak 102009 032010 responsible resolving escalated customer complaints completed resolution managing case load 60 files continued customer interaction retention customers returned purchase extended warranty contracts manage maintain goals set management aht ready time qos qa 9round fitness claims adjuster appleton wi 052008 012009 responsible settlement first third party claims completed claims investigations determine liability processed total loss comprehensive collision claims provided customer service inbound calls answering customer inquiries solving problems providing new product information developed rolled new policies investigated resolved customer inquiries complaints timely empathetic manner wolters kluwer supervisor az state 022007 052008 worked closely company executives identify new business opportunities routinely participated sales process managed rural area unit subrogation total loss theft claims responsible collecting data responding doi complaints hired continued training areas improvements maintained subrogation unit total loss theft remote areas little area adjusters customer escalated calls verified payments denials conducted reinspections estimates work management staff wrote estimates total loss drivein preferred shops applied strong leadership talents problemsolving skills maintain team efficiency organize workflows consistently met quarterly sales goals increased customer retention rate year overyear maintained compliance company policies objectives communication goals evaluated employee performance coached trained improve weak areas geico government employees insurance supervisor city state 052004 022007 refresher training seasoned agents changes process handling various endorsements underwriting changes assist managing varying levels risk development agents area career current areas opportunity monitor coach retrain areas areas improvement motivate agents continue provide service expected manage reports presentations regarding team performance execute plan action projects based lean six sigma improve efficiencies focused areas introduced team contests goals enhance productivity improve employee morale maintained compliance company policies objectives communication goals evaluated employee performance coached trained improve weak areas handled customer complaints resolved issues adjusted policies meet changing needs revitalized operational structures procedures successfully control turnover waste enhance output boost overall quality geico government employees insurance customer service trainer city state 102001 052004 trained entry level customer service associates systems policies procedures position refresher training seasoned agents changes process handling various endorsements underwriting changes assist managing varying levels risk assistance training manual updates rewrites various projects assigned managerdirector monitor coach transition area assist companywide qa monitoring facilitated interdepartmental communication effectively provide customer support developed highly empathetic client relationships earned reputation exceeding service standard goals crosstrained provided back customer service managers increased efficiency team productivity promoting operational best practices trained new personnel regarding company operations policies services followedthrough interdepartmental attrition increase employee retention rates trained staff operating procedures company services geico government employees insurance customer service representative city state 062000 102001 assist customer endorsements policies reissue reinstate policies payments sell added products assist online customer service support work closely underwriting department evaluate risk maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns provided primary customer support internal external customers cultivated customer loyalty promoted repeat customers improved sales responded customer requests products services company information maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns recommended products customers thoroughly explaining details offered advice assistance customers paying attention special needs wants answered customer telephone calls promptly avoid onhold wait times additional information licenses lines adjuster license texas resident several nonresident licenses systems