professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom experienced lead informational technician topnotch implementation project management abilities highly organized methodical skilled overseeing daily milestones across highperformance teams successful optimizing security standards improving planning processes managing systems implementation knowledgeable disaster recovery planning roadmapping team development knowledgeable manager oversees technology deployment maintenance instructs leads staff members support hardware software networking infrastructure actively works executives determine implement tech needs manages technology strategy training documentation information specialist experienced managing data employers clients distributing information across organization analyzes data supports security organizes classifies maintains records contributes team efforts expertise information technology technical understanding documentation reporting customer service process improvement skills project lifecycle management agile framework security planning documentation reporting risk mitigation planning requirements analysis documentation management work history information technology manager 072019 current dynetics san antonio tx troubleshooting leadership microsoft office teamwork technical analysis quality assurance analyzed network security current infrastructure assess areas need improvement develop solutions designed led implementation companywide enterprise security strategy network hardware security disaster recovery data protection information access across major systems reviewed assessed architecture design implementation testing deployment needs identify project requirements costs trained mentored 6 staff coaching daily leading performance reviews offering constructive feedback managed teams contractors full time staff coaching mentoring driving efficiency worked software development team reported errors bugs newly released software assisted deployment release fixes created support documentation empowered enabled user community extend skills leverage system features find resolutions questions without intervention support team used remedy trackit ticketing systems manage process support actions requests drafted distributed training manuals devices used various employees developed tested new product offerings prior release assist development team bug identification configured hardware devices software set work stations employees patched software installed new versions eliminate security problems protect data broke evaluated user problems using test scripts personal expertise probing questions information technology technician 122018 072019 benchmark hospitality phoenix az established repaired optimized networks installing wiring cabling devices investigated corrected problems printers copiers peripheral devices managed systemwide operating system software deployments well related software upgrade problems teamed hard push resolve 15 day support tickets clearing entire queue within 72 hour timeframe installed modified repaired software hardware resolve technical issues performed tests functionality security performance different workstations devices created support documentation empowered enabled user community extend skills leverage system features find resolutions questions without intervention support team patched software installed new versions eliminate security problems protect data broke evaluated user problems using test scripts personal expertise probing questions senior service desk analyst 052018 122018 apex systems hanover md attended weekly team meetings enhance product service knowledge gain insight beneficial issue resolution strategies responded user operational issues desktop computers laptops mobile electronic devices enable problem resolution identified system hardware network infrastructure connectivity issues prevented execution userinitiated tasks resolved common user concerns utilizing preset issue resolution scripts broke evaluated user problems using test scripts personal expertise probing questions configured hardware devices software set work stations employees deskside support technician 102015 032018 xpo logistics everett wa explained technical information clear terms nontechnical individuals promote better understanding increased sales educating prospects benefits products services comparison competitors collaborated vendors locate replacement components resolve advanced problems assessed system hardware software suggested modifications reduce lag time improve overall speed helped streamline repair processes update procedures support action consistency education high school diploma western high school louisville ky