amada salas call center supervisor 4086881968 amadasalashotmailcom linkedincominamadasalas summary reliable trusted supervisor wellversed call center environments 8 years experience leading teams anywhere 10 45 agents developed complex customer loyalty program increasing share retained clients 25 nominated awarded exceptional team leader award 2012 2013 80degrees mobility ltd seeking drive performance customer engagement provide expert leadership callsly work experience call center supervisor 80degrees mobility lid fort morth al july 2008 june 2014 supervised 13 direct annual quarterly monthly performance reports call center agents designed tactics improve agent efficiency increasing performance 20 carefully monitored metrics constantly look improvement potential eventually leading noticeable 6 revenue growth collaborated sales teams develop promotional marketing strategies call center shift supervisor dealersunited nashville tn march 2006 march 2008 monitored performance 8 coworkers giving regular feedback assessment coaching met 100 kpis exceeding targets 66 time helped develop implement staff recognition program nashville center 15 years raising employee engagement 23 brick eagle high school little rock ar graduated 2005 education reliable customer service patience empathy understanding communication skills skills interpersonal skills leadership business operations development team management language skills decisionmaking problemsolving crm software english native spanish advanced french intermediate