jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary experienced leader agile certified practitioner offering 10 years performance improvement experience seeking build empower diverse team improve customer employee experience skilled management facilitation lean continuous improvement adult education strategic planning customer experience employee empowerment strategy agile methodology lean six sigma interpersonal communication data management relationshipbuilding strategy development skills training delivery kaizen methodology project management team leadership employee training work history manager center process improvement innovatio 052017 current covenant health city state responsible delivering process improvement innovation strategic project management initiatives across covenant system support systems strategic goals mission values support 14 covid19 workgroups planning execution initiatives design implement leadership development program sr vice president employee experience partner senior leadership team achieve improvements multidisciplinary strategic initiatives lead employee engagement system team support 168 action plans resulting improved employee engagement facilitate lean leader training 84 system leaders implement systemwide improvements optimize crossdepartmental processes utilizing kaizen approach director lean transformation 052017 092021 covenant health city state managed mentored engaged team lean leaders across organization drive strategic improvement lean initiatives established lead lean steering committee provide oversight st joseph bangor lean initiatives priorities collaboration team established developed facilitated covenant management method model leadership development lean improvement leaders staff developed kaizen process improvement approach use across covenant health developed team huddle structure tools model staff levels leading implementation within 64 departments directed reported covenant health system strategic planning process direct oversight 18 key strategic initiatives utilizing a3 methodology kaizen approach supported multiple kaizen initiatives across system improve employee patient experience including ed throughput hr orientation patient registration call center improvements practice operations ed scheduling talent acquisition employee engagement effectively launched multiple infrastructural changes including organizationwide huddle local system safety huddle shared governance model leader rounding root cause problemsolving a3 strategic planning lean program manager pmo 072013 072017 eastern maine medical center city state delivered training staff development change management materials process technical controls pioneered organizationwide transformation education deployment lean methodology tools part leadership academy effectively trained 200 leaders staff lean methodology leader development modules facilitated 100 lean projects including ed pods hospital throughput geographic rounding employee engagement multi disciplinary rounding specialty referrals hr onboarding process improvement rn shift report sharps reduction adult code blue led continuous improvement steering committee executive team successfully planned facilitated fiscal year 201617 strategic summit event system led crossfunctional teams rapidly improve missioncritical processes utilization kaizen approach supported staff levels ensure project goals requirements met time within budget enhanced mentored shared governance clinical teams shift culture support lean transformation acted leader within organization professionalism caring behaviors educated trained system project management utilization lean agile methodologies partnering provide consultation improvement projects lean implementation consultant 062011 072013 liberty mutualcity state participated diagnostic phase develop liberty lean management system leadership development model secured standard approach nationwide implementation accredited lean consultation facilitation liberty lean academy led implementation liberty lean management system 11 branches across us facilitated training sessions 250 leaders frontline staff facilitated multiple kaizen problemsolving sessions identify areas opportunity close performance gaps consulted leaders teams monitor change spread best practice utilized lean methodology improve kpi 20 successfully managed onboarded trained 18 lean coaches received 11 awards outstanding leadership teamwork client service developed engaging entertaining presentations maintain employee attention improve impact training mba business administration 2022 husson university bangor education bachelor science business administration 2009 university maine pedagogy practice certification openlearning 2020 certified teamstepps 20 master trainer ahrq 2016 certification healthcare open school ihi 2015 lean six sigma black belt trained villanova 2013 certified lean project manager 2013 certified master trainer liberty mutual 2012 certifications