robert smith member advocate ii contact details 1737 marshville road alabama 1234567899 infoqwikresumecom wwwqwikresumecom personal statement dedicated customer service representative provides exceptional customer service active listening problem solving call center representative expertise providing customer support high call volume environments exceptional computer aptitude telephone etiquette work experience member advocate ii abc corporation april 2012 november 2013 responsibilities effectively managed highvolume inbound outbound customer calls answered constant flow customer calls ten calls queue per minute addressed resolved customer product complaints empathetically professionally gathered verified required customer information tracking purposes accurately documented researched resolved customer service issues managed customer calls effectively efficiently complex fast paced challenging call center environment referred unresolved customer grievances designated departments investigation member advocate delta corporation 20082012 responsibilities effectively managed highvolume inbound outbound customer calls answered constant flow customer calls ten calls queue per minute addressed resolved customer product complaints empathetically professionally gathered verified required customer information tracking purposes accurately documented researched resolved customer service issues mastery customer service management systems databases managed customer calls effectively efficiently complex fast paced challenging call center environment education high school diploma general studies wendell high school wendell id free resume template copyright qwikresumecom usage guidelines skills microsoft excel microsoft word languages english native french professional spanish professional interests climbing snowboarding cooking reading references reference 1 company name reference 2 company name