jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary seasoned technology executive accomplished service management architect twenty years professional consulting experience successful roles operational support infrastructure engineering web application development project management team leadership known strong diverse technical knowledge ability communicate collaborate effectively client project technical teams highly proficient operational management deployment strategies itil processes application network architecture development lifecycle management product management experience service management msp architecture lead 062015 current accenture city state lead technical architect accenture msp instances servicenow remedy manage drive direction strategy accenture service management platform twohundred accentures corporate clients imperative maintain sustainable scalable platform meets client industry requirements last two years successfully managed deployment servicenow msp offering well migrating existing clients bmc remedy msp platform defined architecture development standards well acting senior development resource organizational lead selfservice capabilities role responsibilities include determine strategy direction msp platform manage offshore us based development resources define processes best practices organization determine analyze client requirements facilitate activities leadership steering committees act executive change advisory board approver ensure stability cost effectiveness accenture clients provide product expertise architecture strategic direction development lead accenture methods tools 022010 062015 accenture city state development project lead portal web integrated solutions work closely client teams ba leadership define application project requirements determine cost effort establish timelines also manage development support resources necessary ensure project tasks remain target risks mitigated project status communicated stakeholders sme extensive background application development platforms provide direction tool conceptual designs implementation requirements product management perspective facilitate product build activities oversee deployment solutions request fulfillment lead accenture methods tools 092009 022010 accenture city state lead request fulfillment managed large team offshore resources supervised client requests outsourced tool enhancement addition managing daily work acting primary escalation contact priority incidents worked closely client teams business analyst capacity determine client requirements assist formulating product enhancement requests project lead selfservice capabilities 022004 072009 accenture city state project lead web portal selfservice development responsible determining application architecture per client business requirements working various technical teams perform build deployment key subject matter expert escalation contact also required indepth knowledge web application development application integrations eg soap ldap infrastructure architecture configuration various vendor applications used clients architecture lead selfservice portal 2001 022004 accenture city state technology architecture lead responsible designing technology infrastructure enterprise web application would service accenture employees support personnel accenture partner organizations throughout product build also acted key contributor development backend system integrations reporting postdeployment remained products management team providing capability enhancement direction development support acted vendor liaison product enhancements support escalation licensing negotiations infrastructure engineering analyst 091999 112000 andersen consulting city state service desk technology infrastructure team develops supports maintains infrastructure devices tools used andersens global service desk expertise server management crm tools cti imperative addition ability develop customize client side support tools skills management project management agile project deployment budget planning itil methodology team leadership mentoring product lifecycle management product management vendor management reporting metric analysis soc compliancy development c vbnet visual basic tsql xml javascript vbscript perl html ajax web servicessoap jelly angularjs saml service management remedy 67 supportsoft servicenow applications visual studio visual source safe photoshop fireworks visio powerpoint project excel word ctiivr