jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary selfmotivated versatile manager demonstrating sound judgement extensive knowledge employee coaching mentoring cross functional collaborator wellversed quality improvements optimizing workflows diplomatic motivational leader exceptional business acumen administrative strengths program management abilities skills originality creativity team leadership decision making problem anticipation resolution process improvement strategies solutions development resource allocation staff training development training management performance evaluation monitoring multidisciplinary collaboration escalationincidents management operations manager 012022 062022 experience marjam supply company baltimore md recruited prior planned timelinebudgeting position assist startup rampup activities major telecommunications client created implemented programs premier 2week agenda sops production nesting period following formal 4week training program recruited trained supervisors red hat agents application project requirements customer relations customer service crafted initiatives process improvement reviewed assessed ongoing operations collaboration operations team sales customer satisfaction metrics nesting agents consistently exceeded metrics production floor learning development specialisttrainer iv 062021 012022 honeywell hamburg ia training specialist providing crossfunctional support multiple client programs conducted training classes new employees features operation internal products technology client tools processes foundational soft skills suggested implemented improvements processes programs driving toward solutions improve enduser efficiencies created offered additional materials enhance training communicated consistently effectively operationsclient service teams problemsolve deliver best outcomes clients endusers internal stakeholders team leadcustomer experience associate iv 092015 062021 bayada home health care hamilton nj team lead serving key management role within healthcare inbound outbound call center supporting pharmaceuticalbiotechnology clients across multiple programs managed operations requiring tactful knowledgeable compliant servicing copay card programs patient customer accounts multiple biotechnologypharmaceutical companies motivated coached team 15 agents working remotely pennsylvania team earned top performance award six times within one year communicated potential customer satisfaction service issues internal client stakeholders recommended solutions andor improvements prevent future escalations customer experience specialist 092013 102015 ameriserv financial city state timely accurately processed various customer transactions wide range accounts keeping sound business financial practices industry best practices stakeholder expectations protected stakeholder interests reconciling accounts consistent regular basis resolving discrepancies quickly efficiently nurtured existing relationships longtime customers promoted appropriate opportunities marketupsell ameriserv services products benefits associate 082011032013 reschini group city state yelovich owned accountability consolidating communicating client benefit information relevant stakeholders throughout organization developed tracking capabilities managing critical employee benefit histories partnering highmark bcbs process rate changes prepare formal documentation drive sales benefit packages assessed customer operations identify needs develop rates accordance leadershipestablished guidelines relative appropriate benefit packages specific groups developed indepth accurate documentation presentations communicating changes benefit terms rates consortium high schools middle schools delivered superior timely account management practices county group health alliance lucrative 250k annual contract serving primary contact resolve customer complaints requests inquiries education training master human resource management saint francis university graduate school business bachelor arts english franklin marshall college professional training education pursuing additional education arena instructional design accomplishments academic excellence award human resource management saint francis university graduate school business recognized commitment expertise status award online educational representative permitted onsite drive enrollment within assigned regions largest health system projectmanaged salvaged damaged client relations four speaker bureaus delivering 3m annual revenues national medical communications company developed launched premier preceptorship program top tier pharmaceutical company delivered superior evaluations 1800 pharmaceutical sales representatives managers