jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary seek opportunity lead cross functional team drive process methodology meet strategic enterprise wide organization goals using agile methodologies skills agile mindset business process reengineering advanced problem solving lean manufacturing design project planning development certified vlss green belt verizon scrummaster google suite jira clarity safe 5 agile training work history projectprogram manager digital marketing pmo 012017 current verizon city state lead pm digital 5g home internet execute programproject management digital home internet roadmap managed implementation 1k user requirements oversee 5 digital workstreams demand acquisition revenue generation self setup digital commercial digital partners alignment digital 5g home strategy managing digital impacts alignment overall product 5g roadmap drive end end implementation align key stakeholders weekly core team calls detailed milestones compile project status decks pmo project status reports make key decisions pivot warranted established digital home weekly team touch point calls big wins align user acceptance test resources monthly enterprise releases 11 date ongoing collaboration 5g lte fwa cross functional teams program managers business leads design merchandising gts finance legal stuat exceedingly focused providing streamlined digital customer experience managed digital impacts 60 5g fwa markets launched since october 2019 managed digital impacts lte home chr device trials launchesaccessory launches support 10 promo launches pm end end implementation 5 projects launches manager product new business pnb 042014 012017 verizon city state lead go market gtm execution 13 core products produced internal external communication press release deliverables new project launches refreshes product sunsets drive growth reduce cost increased subscriber base vz cloud reach 50m registered users conducted market trials new products compiled surveys store visits assess market strategy drive product relevance product new business pnb pmo managed concurrent projects adhering new process methodology promoting new mindset artifacts recommended two projects placed hold 1 killed leadership approval collaborated finance define business model support development minimal viable product mvp pnb early engagement project manager launched new ideation early engagement process drive concept validation collaboration new ideas supporting consumer enterprise products enabling strategic capital investments led meetings key stakeholders product network legal device technology teams make sound decisions product managed 27 projects overall implications 42 projects required due diligence order move forward resulting operational savings leveraged personal expertise knowledge verizon process procedures served liaison expert team senior systems analystit project manager 062012 042014 verizon wireless city state quality assurance team lead integrated voice response ivr managed resources defect metric classifications improved test execution indicator tei measurement met organization expectation 99 100 defect rate per release supported vdsi partnership initiatives defined qa key performance indicators kpis quality awareness metrics measure organizational goals reduce churn deliver great customer experience foster cross team collaboration pos vision smarteps teams project manager fraud commissions 102003 062012 verizon wireless city state pm lead implemented enterprise reports defect tracking quality center erdtqc tool provided across application defect assignment tracking managed upgrades training licenses process improvements integrations production support established business critical application standardizing support client databases servers tier 1 datacenter key stakeholdermember transformation testing center excellence team define single tracking system enterprise wide application teams quality assurance qa lead point sale pos implemented pos system test team staffed managed sixteen resources comprise st uat workstreams vendor contracts training process documentation implemented test methodology policy delivered quality product truncated timetable supporting 12 releases year comprised enterprise release schedule ms information systems technology management 052013 stevens institute technology hoboken nj bs mathematics science 051985 south carolina state university orangeburg sc education additional information organizationsrecognitions verizon bold employee resource group se ambassador co lead bold historically black college universities hbcu partnership 2021 5g home lte home smart cart launch 2021 pmo recognition 5g digital home program management 2015 verizon credo award ivr 2012 jd power associates award march 2009 personal team commitment recognition award