jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary experience production support engineer developer across multiple projects systems distributed globally spanning across multiple technologies like java j2ee unix plsql sql rest services html css etc demonstrated ability resolving software product support issues applying thorough technical product knowledge experience troubleshooting techniques experience ability handle critical customer production issues hotline support issues independently indepth technical functional knowledge crm based applications knowledge working experience sql queries plsql oracle mongodb database experience automations using unix shell scripting experience building cicd pipelines integrating git jenkins ansible knowledge monitoring tools like splunk nagios extrahop familiar docker application containerization kubernetes orchestration infrastructure knowledge networks tcpip udp concepts load balancers firewalls waf knowledge working web servers like nginx apache excellent knowledge service incident management platform expert understanding itil based service support process change management problem management event management incident management excellent team player ability perform individually good interpersonal analytical skills professional experience senior productions operations engineer 102013 current tata consultancy services city state worked enhancement support crm platform including sales service modules used 60000 employees millions external customers troubleshoot critical high priority technical issues daily basis isolating diagnosing problem resolving analyze java source code identify coding issue test fix lower environment communicate development team resolution analyze sql queries plsql procedures identify bottleneck queries fine tune improve application performance automated application information security compliance activities using ansible custom scripts able reduce manual efforts 50 setup monitor product quality performance using splunk extrahop appdynamics able proactively identify assist fixing 25 application bug work across multiple teams coordinate lead incident response problem management ensuring incidents resolved quickly root cause analysis rocksolid timely ensure problems recur devise solutions processes documented sops eliminate outages conducting operational tasks drive mission critical initiatives cross functional high priority pop1 business problems resolution apply adequate security controls secure production system compliance pci pii gdpr regulations review planning coordination database application upgrades migrations evaluated current processes developed new procedures improving production work flow increase efficiency quality present system health trending issues report business senior management multiple feedbacks incorporated inputs highly appreciated hadoopetl developer 032012 062013 tata consultancy services city state worked team 8 members developing maintaining application based hadoop hive hbase pentaho etl tool worked creating pentaho jobs transformations process large input data file store data hadoop hbase configuring pentaho jobs java source code hbase hive environment installation maintenance hadoop cluster various environment application configuration deployment various test environments analyzing high level design documents provided development unit testing requirements oracle db mongo db plsql performance scalability optimization networking tcpip load balancing cdn waf monitoring tools splunk extrahop nagios javaj2ee javascript skills linux unix shell scripting autosys jenkins git ansible nginx apache tomcat devops release management docker kubernetes service customer support education training bachelor engineering electronics communications 062011 rajiv gandhi proudyogiki vishwavidyalaya bhopal madhya pradesh india certifications oracle certified professional java ee 5 web component developer ocp oracle certified professional java se 6 programmer