profiles professional summary skills jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom wwwlinkedincominabdulclaire987 seasoned manager billing assurance operations altice usa solid communication interpersonal customer service skills motivated leader strong organizational prioritization abilities consistently able meet deadlines kpis eager enhance companys operations applying knowledge field interpersonal skills problem solving abilities skilled sales communication team building customer support billing proactive hardworking collaborator focused quality efficiency microsoft office 365 windows os mac osx data analysis customer experience deescalationresolution goal setting kpis nps csat ces fcr slas service level agreements quality assurance financial resource management customer billing staff training achievements honors staff recruitment hiring risk compliance alpha phi sigma national criminal justice honor society golden key international honor society collections experience education training bs degree law enforcement technology farmingdale state college farmingdale ny degree criminal justice suffolk county community college selden ny 122022 122020 professional experience manager billing assurance operations altice usa inc new york ny 072022 current develop implement quality control processes ensure proper logic account fix methods place enforce established rules 200 100 order quality reports analyzes develops ensures proper fix methods support customer provisioning failure exceptions via tibco exception handling application responsible servicing handling inquiries regarding equipment relation residential commercial bulk accounts according contract terms performs forecasting activities associated work performed outsource vendors uses information provide expected headcount levels accordance contract terms manages workflow staffing levels ensure departmental slas met provides operational guidance direction ensure timely implementation policies procedures work tasks facilitates training monitoring coaching evaluation employees provides support areas business planningbudget preparation reporting forecasting works conjunction director development implementation new existing customer business support systems provides analytical insight consultative support local areas including network management logistics sales field service customer service product optimize operational results responsible performing administrative tasks use appropriate company documentation ensuring completed thorough accurate manner responsible informing functional areas issues may extend beyond incumbents current knowledge skill level area responsibility responsible meeting company standards pertaining quantity quality work performed ongoing basis responsible performing workrelated tasks manner compliance altice usa policies procedures performs duties positions area director may deem necessary sloervisor bpo customer care ralph lauren naples fl monitors vendor performance standards service levels compliance 112021 072022 analyzes trends develops communicates action plans regarding improvements related performance metrics customer experience leads regular meetings vendor management improve performance provide training new initiatives collaboration communication across multiple departments within altice external partners including limited product sales learning development quality readiness supporting units ensure uniformity effective direction operational initiatives consistent customer experience assist development procedures processes ensure agent understanding execution work directly vendor management address areas opportunity maintain high levels communication vendor management supporting departments leadership team ccolections coordinator altice usalightpath city state 072019 112021 contacts customers inbound outbound telephone calls collect debt prior throughout life cycle accounts provides specific account information sales team relates accounts flagged fraud non serviceable determine whether account eligible saleservice responds inquiries internal departments customers regarding billing collections processes account transactions install fees late fees credits equipment chargesdisputes reviews researches resolves customer accounts deemed outliers exception reporting adjusts accounts accordance standards provided leadership ensure accurate billing adherence collections timelines processes documents credit cards checks phone payments applicable ensuring compliance pci payment card industry standards performs administrative tasks relating collection outstanding dues ensuring documentation complete accurate assist field collection team updating customer accounts making sure past balances cleared engaging customers informs departments issues may extend beyond purview position ensure complete customer satisfaction perform customer id verification task checking internal tools credit bureau system handle altice mobile accounts nonpay customers potential fraud accounts perform kiq verification bankruptcy claims specialty lightpath suddenlink accounts internal tools olotbound telemarketing sales representative altice usa city state 062018 072019 make outbound calls nonsubscribers promotions new offers convince purchase optimum service support sales strategies partnership management benefit growth business help inbound sales department queue overload calls establish maintain current client potential client relationships demonstrating organizations culture statement actions identify resolve client concerns communicate new product service opportunities special developments information feedback gathered optimum clients follow new leads referrals resulting field activity professionally responds email inquiries educating clients various product options deoartment manager 042016 062018 mcdonalds city state ensure top quality service provision via consistent supervision team members oversee activities kitchen ensure top quality foods prepared schedule train hire personnel food service oversee complete cleanliness tidiness outlet listen clients event one complaint regarding qualityofservice delivery quickly resolve complaint issue related food quality ensure adequate stock supplies also consistently maintain inventory manage cash registers professionally