career overview jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom motivated customeroriented systems analyst strong analytical technical skills qualifications strong analytical skills project management strong collaborative skills document management problem analysis resolution test planning execution requirements gathering systems development systems implementation systems integration peoplesoft hcm portal people tools peoplesoft query technical skills sql oracle microsoft sql server sharepoint windows nt windows 2003 terminal server ms office excel word powerpoint project publisher visio access rational tool sdt rqm clear case document management systems pdm documentum kronos workforce central wfc kronos connect adp work experience sr business systems analyst 112004 current koch industries inc huntsville al working several large applications like peoplesoft75 83 89 versions kronos adp pcpw v4 v5 nextrak working several relational database applications providing support specified customer base hr applications timely courteous professional manner interacting interfacing applications adp peoplesoft working business owners elicit define maintain business requirements transforming technical solutions responsible developing execution test plans ensure customer requirements met facilitating resolution large complex production system problems performing initial triage severity business impact application failures acting liaison hris application ownerscenters excellence vendor managing applications responsible coordinating overseeing implementation various solutions system change requests defects accordance vendor change request process partnered consulted hr coes bpo complete change control process presented business requirements approval also reviewed technical specifications ensure requirements submitted met ensuring slas quality compliance across applicable applications responsible identifying review downstream impacts across ongoing bsc initiatives supporting security processes policies bsc ie data privacy sox audit etc acting internal liaison interfacing applications leading department small medium projects accordance guidelines global system methodologygsm standards prepared presented project status updates various stake holder including core team members project leadership sponsors communicates user requirements development teams data analysis reporting hris lead several acquisition project including requirements gathering integration core hris systems addition provided support interfacing application ensure integration successful partnered hr develop enhance tools leveraged future acquisitions mentoringcoaching analysts enhance team performance ensure success projects areas support bloiness systems analyst iii southern california gas company redlands ca lead ba adp kronos nextrak applications provided technical support several decentralized adp applications databases responsible level ii technical issues tracked monitored problems insure timely resolution responsible escalation issue management adp payroll vendors 2003 112004 prepared maintained documentation pertaining systems operation user documentation identifies researches resolves areas improvement working users operations development team involved various projects application development events kickoff product going live hfos customer service specialist hris specialist carolina tractor decatur al 2001 2003 responsible delivery technical functional hr payroll intranet applications support services bsc internal customers ie peoplesoft adp webhire kronos etc tracked monitored problems support center insure timely resolution prepared maintained documentation pertaining systems operation user documentation identified researched resolved areas improvement working users operations development team involved various projects application development events kickoff product going live ecocoordinator pacific office automation las vegas nv 081999 2001 established furthered trading partner relationships customers third party networks business units working implement expand edi identified resolved daytoday systeminterface issues impacted customer satisfaction performed edi project management identified implemented process improvement efforts within edi structure customer order management including system interface process improvements provided technical procedure resources developing new edi transactions customer reporting performance measurements responsible review analysis implementation guides boston scientific customers prepared documentation support trading partner mapping implementation audit purposes responsible research maintenance database structure common business practices operational procedures identify areas potential edi system incompatibility clotomer service representative 101998 081999 boston scientific corporation city state interfaced customers company sales staff via telephone electronic media process customer orders handled variety presales post sales service functions responded requests company product information refered sales leads sales staff resolved customer problems answered inquiries calling within organization related departments responsible setting orders special product lines customers sales groups trained coached new hires customer service department caol receivercustomer service american automobile associations city state 1998 101998 handled emergency road service requests courteously completely complying aaas five diamond service standards resolved handled problem calls using aaas five diamond advanced plus service standards assisted members hour trip route requests travel information recommended additional aaa products services increased sales southern new england area operate computer enter customer inquiries correct data needed using windows 95 assist supervisor training new employees customer service department education training bachelor science management information systems northeastern university boston ascociate science computer scientific quincy college quincy 2000 1998