jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary dedicated professional history meeting company goals utilizing consistent organized practices skilled working pressure adapting new situations challenges best enhance organizational brand office administration recordkeeping critical thinking file records management data management skills customer service cultural awareness conflict resolution multitasking abilities training development work history civil rights administrator ii 052019 current fedex cross border edison nj provide technical expertise knowledge support assistance adherence employment related rulesregulations policies procedures laws agency practices investigate formal discrimination grievances come title vii americans disabilities act pregnancy discrimination act equal pay act 1963 genetic information nondiscrimination act 2008 age discrimination employment act entered maintained departmental records company database drove workflow improvements streamlining processes aided colleagues managers customers regular communication assistance collected validated distributed information employees confirmed accurate completion forms reports admission transfer discharge program participant assisted executive leaders decisionmaking procedures creating daily reports advise leaders corrective actions process improvements rural carrier associate 022017 012020 purdue university terre haute received sorted delivered mail parcels accurately 500 customers delivered mail packages customers prescribed route processing check submissions money orders stamp purchases field signed received mail signature requirements upon delivery loading maintained records customers mail forwarding change address requests wrote detailed trip reports notable details road conditions weather obstacles encountered sorted mail according order address appearance easy access field kept inventories stamps supplies restocked necessary prepare customer needs sold stamps customers along route counted back bills change avoid errors greeted customers answered questions regarding mail pick times postal regulations delivery costs directly interacted customers deliver mail packages ordered goods inspected truck equipment supplies reported problems safety hazards supervisors following shift loaded secured items trucks avoid damage parcels delivery communicated customer complaints requests feedback company management swift resolution sorted placed mail mailboxes post office boxes high levels accuracy demonstrated respect friendliness willingness help wherever needed graduate program assistant 122016 022017 state delaware port penn de coordinated graduate recruiting activities welcome week schedule collaborated international student services create visa information international students updated student files helped 100 students meet deadlines program graduation requirements interacted faculty pair graduate students laboratory mentors advisors adhered strict student privacy policies times utilized microsoft word excel generate letters notices memos contracts students faculty staff delivered topnotch administrative support office staff promoting excellence office operations answered multiline phone system routing calls delivering messages staff greeting visitors restocked supplies placed purchase orders maintain adequate stock levels created updated physical records digital files maintain current accurate compliant documentation interacted vendors contractors professional services personnel receive orders direct activities communicate instructions supported efficient meetings organizing spaces materials documenting discussions distributing meeting notes communicated proactively supervisors immediately explained issues teamed appropriate solutions transferred directed phone calls guests mail correct staff members authored clear professional business documents sorted opened routed incoming correspondence deliveries help senior leaders respond quickly business customer requirements produced accurate office files updated spreadsheets crafted presentations support executives boost team productivity social service specialist ii 052015 062016 oklahoma human services city state kept 400 caseload helped applicants snap medical child care programs conducted phone inperson interviews documented interview detailed case notes adhered deadlines detailed state federal policy collaborated community partners guarantee good customer service experiences coordinated social public welfare agencies obtain provide client information cultivated positive trusting relationships clients community providers promote effective coordination resources identified community resources support clients detailed program operations participant activities comprehensive recordkeeping worked clients improve life choices maximize benefits programs compiled socioeconomic data specific program eligibility determinations largescale research purposes educated potential participants available services processes engage program bachelor arts anthropology 082014 louisiana state university baton rouge eeoc certified investigator education certifications