jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary reliable medical office manager five years experience psychiatric advanced practice nurses private practice expertly assists office operations physician support gathering patient information entering medical billing codes maintaining daily operations run smoothly cheerful patient interaction improve satisfaction ratings patient retention skills insurance billing procedures managing patient records understanding medical ethics followup skills healthcare coding office procedures understanding work history medical office manager 072015 current wayne lee md plastic surgery med spa brandon fl registration management workflow planning collections experience scheduling patient care advocacy talk patients addressed inquiries appointment requests billing questions well deescalate empathize psychiatric mental health patients created managed electronic patient records encompassing data entry administrative functions related insurance billing accounts receivable corresponded insurance companies approve medications ordered provider analyzed solved multifaceted problems effected practitioner business initiatives developed policies procedures effective practice management ensured compliance osha hipaa regulations entered procedure codes diagnosis codes medical billing software maintained patient databases updated information alignment hipaa protocols coordinated luncheons pharmaceutical representatives audited customer files verify medical necessity satisfaction coverage criteria received recorded filed medical payments check cash credit card aided prescription refill requests accurately collected personal billing medical details patients scheduled rescheduled handled cancelled appointments patients coordinated maintained impressive office organization keep facility efficient organized professional managed supervisor itinerary appointments streamlined scheduling procedures call center customer service representative 122013 072015 harborone bancorp inc easton evaluated customer information explore issues develop potential solutions maintain highquality service adhered company policies scripts consistently achieve calltime quality standards educated customers use company systems complete forms obtain desired services enhanced productivity staying top call scripts maintaining control direction conversations initiated termination customer contract upon request educated customers current promotions upgrades new offerings available current plan detailed payment options regarding billing answered billing questions well processed payments applicable resolved customer complaints addressed emergency requests needs customer service representative 092012 112013 check n go waterford mi recommended pest control options customers thoroughly explaining details help choose best option needs budget boosted sales revenue skillfully promoting diverse service program options assisted customers setting appointments taking special requests consideration coordinating relaying information technicians offered advice assistance customers paying attention special needs wants maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns answered customer telephone calls promptly avoid onhold wait times entered customer interaction details company software track requests document problems record solutions offered dispatch coordinator 012010 092012 cb richard ellis inglewood ca kept detailed track available field personnel inprogress completed calls responded 200 daily caller requests information assistance time frames directed dispatching routing tracking multiple fleet vehicles within company subcontractors evaluated adjusted routes based daily needs available workers traffic hazards weather conditions trained new employees various procedures gave feedback daily work performance increase productivity caller satisfaction frequently awarded dispatcher month decided dispatch supervisors manager maintained updated detailed records calls physical electronic database devoted special emphasis punctuality worked maintain outstanding attendance record consistently arriving work ready start immediately education bachelor arts music education william paterson university new jersey wayne nj