professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom analytical network engineer offering 7 years administering troubleshooting infrastructure devices demonstrated success advising clients hardware software selection deep knowledge experience microsoft windows server cisco router switches skills network scaling integration testing platform selection disaster recovery planning network hardware software installation management network maintenance repair technology upgrades engineering team supervision network performance analysis equipment configuration system user support ospf routing vpn configurations switches routers video conferencing network monitoring tracking server control snmp monitoring wide area network wan antivirus software team support eigrp routing networking systems integration open shortest path first ospf operational support bug fixes system administration work history network engineer 112015 current fortanix raleigh nc provided network support services devices hubs bridges routers hardware initiated managed network test facilities verify network hardness resilience performed troubleshooting juniper cisco packet analysis liaised stakeholders keep project goals deadlines target escalated emergency technical issues beyond knowledge maintain optimum uptime managed tracked coordinated problem resolution escalation processes monitored network capacity performance diagnose resolve complex network problems configured troubleshot voip multimedia distributed systems platforms troubleshot complex multivendor network service provider issues integrated fixed wireless connectivity facilities requiring highspeed networks assisted implementation support network monitoring tools recommended options disaster recovery remote access security integrated data voice video networks use multisite installations performed virtual machine provisioning vm priority setup oversaw patch testing deployment script network software pushes uninstalls remotely analyzed diagnosed complex network faults type endusers recommending implementing corrective measures supported users setup configuration wireless bridge networks investigated corrected problems printers copiers peripheral devices diagnosed executed resolution network server issues monitored network hardware operations evaluate proper configuration improved overall user experience support training troubleshooting improvements communication system changes network engineer 062010 112015 fortanix washington dc provided network support services devices hubs bridges routers hardware initiated managed network test facilities verify network hardness resilience monitored network capacity performance diagnose resolve complex network problems performed troubleshooting juniper cisco packet analysis maintained inventory installed desktop hardware software components keep records accurate updated configured hardware devices software set work stations employees removed malware ransomware threats laptops desktop systems monitored systems operation quickly troubleshot errors monitored network performance provided network performance statistical reports realtime historical measurements patched software installed new versions eliminate security problems protect data rolled software updates applied server patches thwart threats penetrating networks collaborated vendors locate replacement components resolve advanced problems installed new upgraded hardware software coordinated installation followup user achieve customer satisfaction troubleshot problems issues desktops laptops system engineer 082005 052010 xator arlington va resolved issues escalated problems knowledgeable support quality service proposed technical feasibility solutions new system designs suggested options performance improvement technical components assisted employees resolving network problems remote locations developed maintained policies control information technology security type operations patched software installed new versions eliminate security problems protect data effectively communicated system engineering personnel senior executives joint projects maintained computer systems installed upgraded new systems worked effectively independent team environments exceed goals monitored tracked prioritized new work requests help desk within set response times education btech 052011 india institute technology aiit hyderabad bachelor science mscs 032007 osmania university hyderabad certifications cisco certified network associate microsoft certified professional mcp 2003 microsoft certified systems administrator mcsa messaging 2003 microsoft certified systems administrator mcsa windows server 2003