jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary dedicated customer service manager 30 years experience office equipment management settings national software support manager working remote monitoring software monitor customer printercopier fleets analyze metrics print management software bpc erp software omd responsibilities include assess new software implement deployment division ability organize prioritize work appropriately work help desk provide support peers nationwide main point contact various vendors provide technical support products instill shared commitment customer service core qualifications strong communication skills managing tight deadlines customer relations leadership experience computer networking working independently team player management 1985 current dairy queen tonawanda ny installed performed repairs hardware software peripheral equipment following design installation specificationsconducted computer diagnostics investigate resolve problems provide technical assistance supportset equipment employee useworked large enterprise business critical applications service technician assistant service manager 1985 2005 irvine company costa mesa ca montgomery office equipment purchased pitney bowes 1998 pitney bowes spun office systems division imagistics international 2002 imagistics international purchased oce nv 2005 service manager 2005 2010 kion group basking ridge nj oce nv purchased canon 2012 managed team 15 technicians software support manager 2010 current canon business solutions city state provide nationwide support customers bpc offices automatic meter reading programs fmaudit imageware remote provide support corporate projects assist bpc computer help desk advanced increasingly responsible positions culminating management role oversight fullservice department directed 18 employees managed service dispatch parts supply inventory equipment delivery teams assist sales upper management daytoday operations education bachelors degree computer information science 1297 troy state university montgomery al computer information science masters degree business management 122002 troy state university montgomery al business management professional affiliations skills costreduction customer satisfaction customer service delivery help desk office equipment operations management pre postsales support equipment inventory