experience education skills dorothea witting 92076 koss spur los angeles ca phone 1 555 950 3208 sap program manager san francisco ca 062015 present developing work plans managing deadlines coordination project team subteam activities budget management manages delivery programs manner ensures customer satisfaction daily program management throughout program life cycle builds professional relationships clients management team members ensure delivery proposed solutions keeps close communication abap development team establishes executive level operational level client relationships understands concerns challenges goals sap process expert los angeles ca 042010042015 participate selection development monitoring performance management overall improvement several process team members responsible staff development performance management develop manage relationship business functions assisting evaluating supporting mog business prioritisation initiatives work team classify prioritize defects related processproduct make decisions based assessment responsible compliance performance management objectives effective governance management mercury control framework work global process owners users establish overall strategic direction process sap key user new york ny 012004032010 development work instructions drive continuous improvement projects lean processes writing functional specs interacting abapers develop user exits develop maintain develop solution strategies together customer planner central departments process solution teams writes fcs procedures plant validates factory fcs work instructions manage product changes eg introductions engineering changes customer sales supplying plant baylor university bachelors degree computer science good knowledge dot net technologies sql server 2008 2012 knowledge java would good knowledge apache tomcat iis would good good analysis problem resolution skills excellent communication inter personal presentation skills flexibility adaptability meet deadlines excellent written verbal communication skills knowledge oracle database proven ability work well pressure team environment appreciate business principles involved project