summary jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom web communications professional seventeen years higher educations website management strong writing web project management user experience strategic communications skills possess understanding present content design information architecture convey right messages deliver outstanding user experiences proven ability work independently handle complex projects drive work meet deadlines skills writing web strategic communications change management web content management information architecture public speaking business process improvement user experience leadership experience web user experience manager merck co inc cleveland tn 042000 092017 managed several largescale web redesign implementation projects responsibility content development stakeholder engagement communications change management training content management system implementation graphic redesign vendorconsultant management evangelized usability best practices information architecture based user input ensures outstanding findability communications web support internal departments responsible developing userfocused communications web presence inform engage employees assist supporting campus customers worked hr leadership develop implement comprehensive employee benefits website provided communications web support employee programs initiatives print publications developed sharepoint implementation change management plan including internal communications training materials deliver plan users across organization increase engagement knowledge base worked users across 30 campus locations understand website technology needs implement usable solutions provide positive customer experience lead web governance program continuously ensure technology resources processes place effectively sustain organizations web presence align operating plan strategic goals implemented lead decentralized web content management model across organization ensure adherence content strategy publishing standards created delivered training content editors developed strategic communication plans deliver communications engage inform stakeholders across organization implemented web statistic analysis reporting program increase content owner engagement drive content presentation improvements meet website goals asoociate director strategic planning hdr inc philadelphia pa oneyear leadership role 112013 112014 wrote maintained content operations managers website ensure well informed engaged led communication change management implementation organizations strategic plan across 30 campus locations managed campus operations manager om deputy om appointment process behalf research foundation president interacted campus presidents faculty staff assess performance levels om carrying duties improved om evaluation process aligning om performance reviews campus audit activity identified mitigated risks prevent becoming larger issues negative impact organization increased effectiveness om orientation program tailoring programs campus size type operational model ccorporate communications specialist keybank city state 051992 042000 served communications liaison internal departments responsible creating internal customer communications lead content creation northeast division corporate website managed daily virtual editorial board meetings across several uslocations produce enews content 300 branch locations served web communications lead projects market financial services products improve customer relationships researched wrote detailed policies procedures used staff 300 branch locations perform daily operations compliance state banking laws regulations education training bachelor arts siena college loudonville ny english certifications certified web usability analyst human factors international graduate certificate nonprofit leadership empire state college certified scrum master scrum alliance