jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary knowledgeable dedicated customer service professional extensive experience public health industry solid team player outgoing positive demeanor proven skills establishing rapport clients motivated maintain customer satisfaction contribute company success specialize quality speed process optimization articulate energetic resultsoriented exemplary passion developing relationships cultivating partnerships growing businesses accomplished registered immunization representatives 24 years experience dedicated quality care diverse patients skillfully blend handson skills advanced background child adolescents adult immunization registry settings work effectively levels healthcare providers physicians administrators address patient needs skills diversity specialist customer retention strategies customer data confidentiality courteous strong service mindset efficient detailoriented verbal written communication responding difficult customers data entry maintenance upbeat positive personality calm professional pressure creative problem solving document records management call volume quality metrics firsttier technical support observation reports work history public education specialist 2 112016 current curaleaf sanford fl leveraged knowledge immunization registry designs facilitate development effective understanding importance updated vaccine records registry answered customer telephone calls promptly avoid onhold wait times spearheaded outreach activities within county san diego expand educational opportunities promote vaccine coverage public organizational programs services maintained accurate completed hundreds immunization records data entering san diego immunization registry participated department meetings provide input colleagues patients date records achievement improvement assessed looked hundreds patients working closely staff efficiently planning coordinating work used designated patient access database document patients records vaccine usage reports boosted cultural awareness incorporating childrens literature world cultures provided primary customer support internal external customers recommended products customers thoroughly explaining details collected customer feedback made process changes exceed customer satisfaction goals developed community reputation commitment customer satisfaction strong client relationships used company troubleshooting resolution tree evaluate technical problems find appropriate solution assisted customers setting appointments special order requests arranging immunization material immunization record pick consulted outside parties resolve discrepancies create expert solutions answered constant flow customer calls minimal wait times responded customer requests products services program information evaluated account service histories identify trends using data mitigate future issues met customer call guidelines service levels handle time productivity performed support ticket transaction resolution tasks administrative functions helped improve customer satisfaction translatingtranscribing immunization records customer paperwork documentation identified responded customer requests concerns email online chat phone english spanishspeaking customers communicated management customer issues escalated worked find resolutions initiated outbound calls respond inquiries followup previous contacts maintained accurate current customer account data manual forms processing digital information updates worked staff members teachers design comprehensive individualized plans optimize vaccine education increased testing updates san diego immunization registry learning progress streamlining testing procedures updating protocols collaborated staff members enhance customer service experience exceed team goals effective client satisfaction rates managed team 20 employees training professional growth employees community outreach representative 112002 112016 university san diego city state conducted community workshops promote different programs educate public available services connected individuals available relevant resources acted main point contact management clinical staffs external community created implemented communitybased programs improve education fill specific needs surveyed local program participants ascertain problematic areas requiring improvement fielded phone calls pleasantly greeted office visitors answering questions inquiries regarding community resources services documented analyzed performance 200 different programs order make proactive decisions services built partnerships related organizations develop support gain greater attention important issues became strong advocate immunization program reform took active role patient family planning process detailing instructions responding appropriately effectively questions concerns high school diploma 061975 san diego high school san diego ca education additional information provided 10 years experience assisting calls emails faxs order managed direct contact public schools public health organization government agency request within san diego immunization registry help desk