jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary accomplished performance driven professional approx 10 years diverse experience area software development lifecycle involving requirement gathering analysissolution design documentation testing user training delivery support worked extensively logistics travel airlines cruise lines hospitality banking retail customers across geographies worked global delivery model used technical expertise business acumen necessary translate business requirements objectives scalable highly resilient successful system solutions skills application programmingmaintenance software project management business analysis agile development jira tfs trained six sigma methodologies release planning saas model new product development work history business analyst 052007 current vf corporation sevierville bpmn techniques workflow analysis business artifacts documentation data mapping expert uml designing test case scenarios business process mapping expert ibm rational rrc conduct interviews key business users collect information business processes user requirements collaborate project stakeholders gather document crossfunctional project requirements analyse document asis business process perform gap analysis design tobe business process conduct interviews collect analyze data perform gap analysis proposed solution develop product road map along product owners business support product owners release planning product backlog prioritization document maintain features user stories business rules proposed solution facilitate scrum team user story grooming session business support development qa team inside outside sprints release qa teams coordinate user acceptance testing provide user training create training artefacts solution provide end user training share lessons learnt best practices team completion engagement education mba marketing 2007 icfai business school mumbai bachelor engineering electronics telecommunication 2003 bhilai institute technology raipur pgdem event management 2004 emdi pune certifications lean six sigma certification tcs internal certified business analyst program tcs internal software estimation certificate tcs internal process undergo cbap certification year 2017