jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional profile 26 years combined experience product management inside sales customer service includes industrial commercial government manufactured parts responsible developing strong partnerships suppliers overseeing product life cycle benchmarking identifying gap fill promoting brand developed marketing plans promote specific products improve sales performance qualifications sap regionalbranch trainer ability foster strong trustbased customer relationships trained served iso 9002 internal quality auditor proven experience interacting major corporate government accounts handson experience assimilating technical information compiling final bidquotation packages customer review qualified management experience includes hiring training scheduling staff cash control shrinkage inventory management strong organizational skills well developed writing verbal skills experienced ms office sharepoint ms visio sap crm relevant experience experience 102010 present sap regionalbranch trainer account representative gattman ms provide ongoing support coworkers sap procedures troubleshooting trained department coworkers sap processes procedures assisted sd support desk troubleshooting calls branch trainers reentry blanket orders special order types attended sap weekly conference calls provided insight feedback executive management team department supervisors regional trainers assisted bpos testing new sap processes prior implementation customer account lead otis elevator monitor status open scheduled orders ensure timely procurement ontime delivery corresponding customer daily shipments tracking information source quote special material requirements customer manage drop ship program perform monthly audit stock availability maintain blanket orders ensure maximum gross margin maintaining contract pricing inspect orders requiring warehouse labor meet customer expectations packaging product assembly serve sap regionalbranch trainer customer nsc fort worth sales branch developed maintained customer base communicated information account activity product opportunities buying habits branch managers supported sourced quoted special material requirements customers interacted fostered relationships departments within company served sap regionalbranch trainer assisted sd support desk selected participate tyco initiative capturing new accounts new tyco business existing accounts 082006 092010 secretary campus secretary gheens la secretary curriculum coordinators longterm paraprofessional substitute ensured efficient operation administrative office provide clerical services administrative staff prepared written correspondence including forms schedules reports administrative meetings maintainedprepared calendar events bulletins necessary documentation faculty members maintained students records documentation files ensuring confidentiality input purchase orders verified incoming materials troubleshooting incomplete orders prepared maintained campusdepartment budget budget reports supporting documentation maintained positive budget balances planned meetings trainings events maintained schedule appointments supervisors arranged travel hotel accommodations department staff performed benchmark test result data analysis prepared presentation materials managed kisd guidance counseling website project including developing electronic interactive forms influenced campus staff utilize new programs services 081999 022001 inside sales associate vincent metal goods city state performed inside sales functions managed customer accounts supported sales manager ensured optimum customer service traveled customer corporate sites outside salesmen provided customers price delivery information ensured order accuracy timely deliveries 051995 081998 inside sales associate southwestern wire cloth city state performed inside sales functions managed portfolio accounts including three multimillion dollar accounts ensured optimum customer service presenting key features benefits meet needs issues identified resolved problems well expedited orders traveled customer corporate sites outside salesmen performed purchasing tasks support customer base communicated departments compiled information pricing delivery order formulate bid quotation packages customers met exceeded daily coldcall quotas supported product manager providing competitive information ideas product improvement customer feedback education may 1992 affiliations skills bachelor business management southeastern oklahoma state university durant ok administrative benefits budget clerical competitive counseling crm customer service data analysis delivery documentation executive management features forms government hiring inside sales inspect inventory management iso 9002 materials meetings ms office office sharepoint strong organizational skills packaging presenting pricing processes procurement product improvement product manager purchasing quality sales sales manager sap sd scheduling trainer troubleshooting verbal skills visio website written