jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary friendly guest service professional bringing 7 years exceptional hospitality experience pursuing guest services agent opportunity utilize exceptional hospitality industry experience knowledge upbeat individual boasting career catering guests effective service assistance highly trained guest services associate known tactfully managing issues finding best solutions persuasive communicator focused tapping customer loyalty bringing delinquent accounts current savvy typical customer responses prepared use scripts personal expertise overcome objections confident collected challenging situations highlymotivated employee desire take new challenges strong worth ethic adaptability exceptional interpersonal skills adept working effectively unsupervised quickly mastering new skills hardworking employee customer service multitasking time management abilities devoted giving every customer positive memorable experience motivational leader organizational problemsolver advanced supervisory team building customer service skills experience stepping roles quickly making positive changes drive company success focused using training monitoring moralebuilding techniques maximize employee engagement performance personable dedicated customer service representative extensive experience industry solid team player upbeat positive attitude proven skill establishing rapport clients motivated maintain customer satisfaction contribute company success articulate enthusiastic resultsoriented demonstrated passion building relationships cultivating partnerships growing businesses skills effective planning guest checkin checkout hospitality services account inquiries persuasive negotiation debt repayment negotiation credit collections credit extension negotiation customer relationship management analytical critical thinking account monitoring attention detail payment scheduling payment processing call center background claims processing claims evaluation settlement negotiations case presentation vehicle damage assessment property damage assessment active listening information confidentiality computer skills report records review calm pressure public speaking team leadership agilescrum methodology library design css expertise html proficiency software best practices programming languages java c net python api design development analytical thinking problem solving experience guest service agent 122020 current mckibbon hospitality sarasota fl provided guest assistance information regarding local attractions points interest greeted arriving guests provide assistance facilitate checkins responded guests including email telephone inperson inquiries managed guest checkin checkout procedures reservations payments handled payment processing provided customers receipts proper bills change shared key hotel information guests provided details pool restaurants generated reports detailing daily actions guest numbers accounting expenses income room service usage maintained guest satisfaction loyalty demonstrated multiple online reviews directed front desk operations focus hotel reputation staff productivity operational efficiency assisted guests answering questions completing checkin checkout processes managed customer complaints rectified issues complete satisfaction maintained important files running reports delivering updates occupancy revenue investigated guest complaints utilized critical thinking foster expedient resolution corrected guest issues promptly knowledgeable friendly service answered guest inquiries regarding hotel offerings services detailed policies procedures including safety information guests upon hotel check conducted transactions confirming patient information processing according standard protocol handled guest requests additional towels linens contacting housekeeping department worked room service housekeeping maintenance security meet guest needs welcomed large volume guests improved overall customer service mentored new staff correct procedures compliance requirements performance strategies developed lasting relationships guests built loyalty drove hotel revenue balanced hotel accounts end shift full stack software developer 082018 102021 avanade cleveland oh managed backend frontend aspects development process completed code debugging implemented fixes resolve problems based priority system communicated issues risks concerns management offered solutions mitigation strategies coordinated system installations testing code corrections monitored equipment functionality verify optimal performance adjust system controls assisted developers coding troubleshooting debugging analyzed user needs software requirements determine design feasibility assessed code testing stage determine potential glitches bugs professional debt collector 082018 122020 nexdine acton advised debtors payment options set payment plans reached responsible companies individuals collect outstanding debts processed payments phone set recurring drafts reviewed accounts determine payment plan compliance interviewed customers determine reasons delinquency source income next pay date build solutions financial issues met demands busy collections group performing high volume daily calls remained calm stayed professional provided exceptional service calls even interacting difficult individuals assisted borrowers qualify rehabilitation consolidation debts loans used variety automated systems locate monitor overdue accounts arranged debt repayment established repayment schedules based customers financial situations investigated billing discrepancies implemented effective solutions resolve concerns prevent future problems completed monthend yearend closings kept records auditready monitored timely recording accounting transactions used excellent verbal skills engage customers conversation effectively determine needs requirements contacted insurance companies check status claim payments negotiated credit extensions waivers necessary cashier 092015 082018 walmart city state answered product questions uptodate knowledge sales store promotions accepted cash credit card payments issued receipts provided change operated cash register pos system receive payment cash check credit card preserved appearance store arranging replenishing displays merchandise racks helped purchases signed customers rewards program worked closely frontend staff assist customers processed refunds worn damaged broken merchandise completed daily recovery tasks keep areas clean neat maximum productivity helped customers find specific products answered questions offered product advice master science 052024 education training columbia university city new york new york ny high school diploma 082017 west philadelphia high school philadelphia pa