jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary decisive results oriented professional 25 years account managementcustomer service experience highly knowledgeable direct channel sales focus government support proven track record efficiently coordinating resources logistics complete contracts within time customer requirements highlights sap sdcs expert ms office proficient staff training development excellent communication skills client relations management remote employees conflict resolutions project management education mayville state university mayville nd general studiesbusiness university st thomas minneapolis mn 2003 emerging leader series manufactures alliance minneapolis mn lean manufacturing accomplishments lead sales distributing sdcustomer service cs business process owner sap implementation us europe team member corporate implementations new interfaces direct partner modules successfully managed companys challenging projects coordinated product roll outs high profile customers specified within government contract requirements researched calmed rapidly resolved client conflicts prevent loss key accounts experience weir group sap business process owner saint louis mo 102005 092016 sap bpo functional expert responsible design implementation sales distribution process us europe office created design specifications end user documentation sd cs modules sap standard functionality rimage corporation custom development wrote executed test scripts sd cs modules implementation developed logic assisted configuration quantity managed service event within contracts cs go live team member us europe implementations rimage corporation edina lead account service representative 111991092016 management rimages direct customers government retail law enforcement medical fields support channel partners within usa international created training documents new employees trained new hires within service sales tech support dispatched field engineers onsite service calls new equipment installations requested business partners provided requested reports management worked group create new reports needed developed implemented monitored programs maximize customer satisfaction promptly responded inquiries customers internal external staff via phone email process requests returns monitor rma activity general account services functions manage rma reporting track campaign report monthly outstanding rma inventory levels implemented tracking follow processes including call email letter campaigns reduce outstanding rma returns 42 managed warranty nonwarranty activities rmas product exchanges customer repairs order entry follow fulfillment prioritizing scheduling customer orders management customers shipment dates service maintenance requests established maintained relationships field sales team companys customer base liaison account services call center shipping receiving accounting departments issues problem resolution skills sap salesdistribution customer service subject matter expert account management multitasking coordination