andres keen network engineer akeenemailcom 123 4567890 work experience brooklyn ny github newoak senior network engineer january 2015 current brooklyn ny streamlined process troubleshooting monitoring lanwan activities leading improvement uptime 21 charged building configuring installing managing monitoring networking ip telephony infrastructure related hardware software improved response time incoming incident response tickets 16 automated process assigns ticket qualified network engineer wrote technical documentation processes infrastructure leading reduction onboarding 3 days new network engineer hires led weekly lunch learn sessions mentor 7 engineers best practices around switching routing dns ip addressing librofm network engineer april 2012 january 2015 drove operational efficiency improvements increasing network efficiency 13 miami fl collaborated leadership improve wired wireless networks uptime 9999 reviewed audited onboarded external vendors network manage billions concurrent network requests implemented regular alerting monitoring network performance reduced network downtime 9 quicker response times worked clients build robust firewalls using fortimanager fortigate enable employees seamlessly work anywhere accessing critical resources education boston college bachelor science information science september 2008 april 2012 skills boston tcpip networking cisco nexusiseprime wifi fortimanager fortigate amazon ec2 direct connect routing protocols bgp ospf ecmp mpls certifications cisco ccna microsoft mcitp