jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary planning move la california november 2021 expert work home customer service call center professionalism bringing 11 years applying exceptional customer service conflict mediation communication skills address diverse needs smoothly mitigate customer conflicts calm levelheaded strategies responsive resilient team player adaptable resourceful mindset knowledgeable dedicated customer service professional extensive experience solid team player outgoing positive demeanor proven skills establishing rapport clients motivated maintain customer satisfaction contribute company success specialize quality speed process optimization articulate energetic resultsoriented exemplary passion developing relationships cultivating partnerships growing businesses personable dedicated customer service representative extensive experience customer service industry solid team player upbeat positive attitude proven skills establishing rapport clients motivated maintain customer satisfaction contribute company success specialize quality speed process optimization articulate enthusiastic resultsoriented demonstrated passion building relationships cultivating partnerships growing members resultsoriented appointment setter proven sales customer service abilities offering documented strengths generating quality leads seeking opportunity health telecommunications industry focused providing professional service support every office visitor diligent scheduling appointments managing packages routing mail recipients positive nature excellent people skills results oriented appointment setter proven sales customer service abilities offering documented strengths generating quality leads seeking opportunity health telecommunications industry documentation reporting billing coordination inbound customer service customer relationship management first call resolution custom order management crm order fulfillment client needs assessment skills goaloriented sales computer skills call center experience sales goals scheduling invoicing customer service experience shipping receiving work history customer care advocate 122019 current onemain formerly springleaf onemain financials lincoln ne evaluated customer information explore issues develop potential solutions maintain highquality service maintained accurate current customer account data manual forms processing digital information updates built longterm loyal customer relations providing topnotch service detailed order account service information answered average 50 plus calls emails faxes per day addressing customer inquiries solving problems providing product information environmental service technician 102019 122019 adventist health system pierre sd formulated implemented longrange plans environmental programs monitored spaces environmental safety hazards handled spills work common areas used proper methods clean sanitize material cleaned certain pieces daily maintained weekly monthly semiannual procedures less critical lines set beds furniture rooms customer care advocate 042019 102019 onemain formerly springleaf onemain financials linden nj evaluated customer information explore issues develop potential solutions maintain highquality service filling prescriptions maintaining benefits maintained accurate current customer account data manual forms processing digital information updates coordinated timely responses online customer communication researched complex issues built longterm loyal customer relations providing topnotch service detailed order account service information answered average 50 plus calls emails faxes per day addressing customer inquiries solving problems providing product information support specialist 072017 042019 myr group marshalltown ia created help desk tickets troubleshot resolved desktop issues determined hardware network system issues using effective troubleshooting techniques provided tier 1 support nontechnical internal users desk side support services answered questions provided information customers new software hardware provided technical support cincinnati bell clients assisted customers identifying issues explained solutions restore service functionality managed high levels call flow responded technical support needs associate arts organizational leadership 052009 northern kentucky university newport ky associate arts psychobiology 052007 miami university oxford oh education