summary jessica claire 100 montgomery st 10th floor555 4321000 resumesampleexamplecom motivated operations supervisor possessing excellent vendor relationship contract manager skills well versed mentoring developing highperforming teams meet organizational goals expertise implementing systems track team performance revenue reduce shrinkage skills systems implementation staff training development experience operations manager cargomatic san francisco ca business process reengineering workforce training 112019 102020 implemented policies standard operating procedures managed quality customer service logistics cultivated strengthened relationships customers vendors internal stakeholders oversaw financial management activities including budget management accounting payroll created master spreadsheet record procedures denials approvals resolved type issues quickly meticulous research skill skill engaged customers provided high level service carefully explaining details documents provided quick turnaround time customers called questions usually within number hours fulfilled requests title documentation letters permission insurance claims drove client retention increasing savings opportunities identifying premium discounts supported customers individualized support broad knowledge company products bring targeted services individuals varying needs cultivated lasting professional relationships created continuous client referral streams within community improved office operations continually maintaining records tracking data promoting internal communications fostered relationships customers expand customer base retain business investigated compared insurance policies including fire homeowners personal line liability commercial coverage analyzed insurance organizational structures business intermediaries studied basic documents including common clauses policies insurance contracts documented tracked customer account details using software received underwriting approvals accurately completing applications insurance coverage analyzed customer needs provided best options upselling products services inode sales agent cameron prestige quincy cultivated strengthened customer relationships drive revenue growth maintained detailed account records contact logs facilitate sales process contacted new existing customers discuss product service solutions delivered superior customer support improve account retention rate 102010 102015 responded customer inquiries quickly professionally maintain customer satisfaction investigated sales service issues provide successful resolutions awarded driving top line revenue growth sustaining high level achievement leveraged digital telephone approaches generate sales leads leveraged crm software skills generate pipeline account reports weekly liaised outside sales representatives accounts optimize customer service demonstrated exceptional consultative selling skills initial rapport needs assessment solution delivery coordinated work sales team motivated performance surpass quotas exceeded daily customer call quota measuring input goal holding self accountable asoistant operations manager 022006 062009 pitney bowes inc houston tx coached employees work together carry daily functions meet service objectives directed team members provide exceptional service guests vendors maintaining professional relationship established business monitored supplier operations verify quality delivery schedule conformance contract specifications assessed sales reports activity reports financial statements measure productivity goal realization managed daily financial tasks invoices reports proposals set meeting event logistics senior management including executives board directors revised maintained master calendar client appointments recorded maintained updated information company services daca entry specialist elliot davis greenville sc 012005 022006 completed accurate efficient data entry database updates support business operations reviewed updated account information company computer system reviewed database entries verify regulatory compliance communicated coworkers regarding deadlines project milestones identified errors data entry related issues mentioning supervisors resolution monitored updates company databases corrected identified errors input client information spreadsheets company database provide leaders quick access essential client data supported document reviews auditing locating providing required data reporting input procedures relevant circumstances necessary identified corrected data entry errors prevent duplication across systems completed number 10key actions per hour number error rate verified logged deadlines response daily inquiries requests reduced physical document storage footprint scanning eliminating outdated records transcribed data verifying information deliver projects number accuracy compiled data source documents prior data entry organized billing invoice data prepared accounts receivable generated revenue reports provide controllers vital financial information adhered strict data confidentiality policies prevent information leakage identified system account issues quickly accurately resolve maintained quality levels prescribed minimums support team productivity compiled sorted verified digital data source documents reviewed source documents locate required data entry sorted source documents organized filed education training international studies western new england college springfield high school diploma athol high school athol student advisory council member editor little red school house school magazine yearbook editor certifications area expertise license year excel company name 2015 061999