jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary accomplished senior executive leader proven success developing implementing optimizing business processes enhance long term profitability astute leader strategic mindset demonstrated 7 year professional career collaborate crossfunctionally large scale initiatives meet dynamic industry challenges forwardthinking senior executive bringing 7 years progressive experience customer service industry strategic decisive leader growthoriented mindset skilled leader 7 years experience excellent problemsolving organizational decisionmaking abilities wellversed coordinating business financial procurement projects colocated offsite teams desire apply expertise new role progressive organization offering excellent project management multitasking communication skills coordinate multiple concurrent projects competing demands makes sound decisions highpressure settings utilize analytical problemsolving skills troubleshoot resolve issues articulate communicator strong customer service skills skills documentation reporting managing operations efficiency operations oversight team leadership administration reporting work planning prioritization problem resolution complex problem solving teamwork collaboration performance tracking evaluation scheduling coordinating performance evaluations procedure implementation program management operational leadership customer relationship management strategic planning process improvement business development problem anticipation resolution adaptable changing conditions operational reporting willing learn prioritizing planning business relationship management experience 082015 112015 senior executive hcl technologies ltd orange county ca consolidation overall performance globally prepared monthly performance status reports decision making serviceoriented strategy development time management proactive focused work planning service oriented quality assurance internal controls reporting systems customer communication oracle business intelligence schedule management performance monitoring data analysis systems analysis attention detail project team coordination project management customer needs assessment backlog management agile best practices scrum processes customer requirements analysis effective customer communication erp oracle sap financial reporting procurement performed trend analysis data automation reports performed mbr monthly business review qbr quarterly business review rca root cause analysis collated analyzed documented companys quarterly half yearly performance details prepared variance reports forecast vs actual sales maintain issue tracker quality check reports generated maintained analyzed sales quality client service reports monitored implementation mis processes evaluated effectiveness measured developed service level targets best class benchmarks reviewed history current reporting administered daily processes maintaining information integrity verifying completeness established procedures improved overall business process management executing measuring monitoring new systems evaluated business operations compliance regulatory internal standards identified exceptions deviations recommended corrective actions realign processes compiled feedback business teams validated recommendations assess changes business processes identified needs customers promptly efficiently enforced company policies answered coworkers questions trained new personnel defined appropriate metrics measurements drive results completed task efficiency accuracy resulting result monitored type processes understand type procedures improved area area area action action action compiled verified data resolve issues streamline efficiency addressed ways improve internal control processes accounting procedures compiled interpreted verified crucial financial data actual projected drafted monthly operation summaries identified cost savings communicated results regional managers managed projects served primary liaison client multiple internal groups clarify goals meet standards deadlines manipulated data using pivot tables pivot charts macros excel boosted company productivity customer satisfaction streamlining eliminating inefficient processes conducted root cause analyses formulate countermeasures business missteps improve operations streamlined operational efficiencies gathering requirements facilitate ontime underbudget corporate transitions pinpointed inefficiencies business processes recommended improved policies identified bottlenecks processes implemented new improved procedures policies ease friction improve productivity computed recorded proofread data preparation records reports identified key growth contribution opportunities business implemented operational vision data analytics reporting including identification key requirements continuous improvement opportunities 062014 072015 lead finance accounts hcl technologies ltd santa clara county ca delegated daily tasks team members optimize group productivity monitored team progress enforced deadlines fostered positive employee relationships communication training development coaching addressed ways improve internal control processes accounting procedures gathered business requirements users convert technical requirements organized prioritized incoming work orders optimized team workflows resources handle dynamic demands delivered extensive coaching financial processes procedures newly hired existing employees created distributed monthly quarterly annual reports management regarding performance collaborated operations manager staff compliance financial banking regulations developed business systems structures enhance accounting financial duties rotated series different stations based team needs followed cross training strategies achieve project goals teams supervised month end activities accounts reconciliation intercompany accounts banking team close reporting contributed coordination implementation improved training programs collaborated compliance legal team members address sensitive issues legal activities worked closely team members deliver project requirements develop solutions meet deadlines juggled multiple projects tasks ensure high quality timely delivery demonstrated leadership making improvements work processes helping train others provided excellent service attention customers facetoface phone conversations 072010 102011 specialist finance travel corporate connexions city state reviewed requisition orders verifying terminology specifications accuracy applied welldeveloped communication interpersonal collaboration skills build effective working relationships vendors partners sourced vetted potential suppliers provide quality goods consistent schedules managed continuous improvement strategies employing lean approaches monitored weekly monthly quarterly achievement goals negotiated managed vendor contracts organized prioritized projects maintained compliance internal financial controls protocols assembled prepared new purchase order contract folder related documentation work business unit heads support understanding accounting issues produce department wise budget reports prepared schedules different reporting purposes submitted consolidated financial information various departments part monthly quarterly yearend close processes analyzing market trends competitors helped training staff finance department supported procure pay audit helped remodeling treasury related projects moving thousands customer payment mode chq neft bank reconciliations intercompany reconciliations flagging go ngo organizations safe accurate payments etc handled tax matters audit project service tax claim 20102011 supporting team responsible end end gst compliance indirect tax returns relating service tax vat handling day day tax operations working payables team service tax applicability new vendors set processes ensure service tax liability input credit captured accurately validation check service tax liability month payment assistance corporate tax compliance ensure compliances group accounting policies financial reporting standards vendor management business new vendors 100 audit compliance ensuring team gets relevant documents agreements contracts signed vendors cultivated new vendor relationships using dynamic communication negotiation skills resolved client issues delivering excellent customer service maintaining positive attitude responded advanced issues professional relationshipfocused approach assisted administrative tasks better understand industry processes met customers discuss options selection products services evaluated accounts determine accuracy resolve issues maintain customer satisfaction shadowed managers gain understanding organizational expectations management techniques assisted projects responsibilities foster relationships internal departments collaborated management marketing strategies increase sales gross profit prepared reviewed documents potential existing clients collaborated manager compile standardized policy maintain compliance company guidelines regulatory requirements assisted recruitment interviewing onboarding new employees 092005 032010 executive jv travels pvt ltd city state strengthened company business leading implementation new projects procedures reported communicated board directors guide intentions address problems fostered maintained positive trusting relationships local business partners authorities accountable travel management including overall customer satisfaction liaised team clients regarding client accounts new business coordinated meeting work schedules staff teams executives determined appropriate budgets administered expenditures handling travel related accounts follow vendor invoice close open items preparing detailed monthly report mis report prepare financial reports statements projections analyze financial data bank reconciliation intercompany reconciliation handled tasks account payable account receivables responsible performing tax reviews processing invoices weekly monthly payments managed account group clients processed billing adjustments worked senior account professionals identify resolve financial issues responsible executing reconciling transmitting monthly accounts payable receivable vast experience handling travel arrangement related accounts 047 years experience travel management reputed industry 47 years experience managing complete accounts reputed travel industry team player excellent communication office management public relations customer relation leader ship skills accountable handling travel related accounts education training 2011 mba business statistics finance madurai kamaraj university madurai india 2009 bachelor commerce accounting finance karnataka state open university mysore india 2005 microsoft office computer information sciences aptech management bangalore india 2005 diploma air travel management tourism travel management jagadish air travel institute bangalore india languages english negotiated kannada negotiated hindi negotiated telugu negotiated tamil negotiated accomplishments achieved earned award within 3 months new job performance based award consistently maintained high customer satisfaction ratings led team achieve target earning recognition upper management financial reward certifications agile scrum master comprehensive course oracle sql concepts commands business analysis basics business analytics excel certification capability business analysis ccba design thinking beginners strategic intelligence introduction data analytics dashboard beginners comprehensive course oracle sql concepts commands