ashley doyle call center manager work experience healthfirst call center manager 2012current managed 37 staff members within 3 call center departments ashleydoyleisemailcom 123 4567890 denver co 9 linkedin denver co developed improved interview processes using mock calls decreasing poor hiring 93 managed staff scheduling established target goals staff members increasing yearly call rate 12 assisted customers escalated complaints reducing risk negative reviews 47 doctorcom call center manager 20102012 denver co spearheaded new staff training programs providing routine coaching 28 staff members recruited new staff members social media sites increasing number qualified call agents hired 16 redesigned doctorcom call routing system improving customer experiences reducing wait time 7 minutes exceeded 100 quarterly company sales targets doctorcom call center representative 20062010 addressed customer questions receiving 110 5star reviews denver co resolved 90 customer complaints inquiries within 3 minutes exceeding targets 59 engaged customers informing billing issues solutions common problems responded customers grievances frustrations resolving 93 success score education denver east high school high school diploma 20022006 skills collaborative verbal communication compassionate personable patient quick learner denver co