jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary selfmotivated operations manager successful collaborating customers area leaders employees streamline strengthen processes control costs highly organized detailed collaborator solid record accomplishment meeting exceeding business targets indepth knowledge operational budget management techniques 16 years waste industry skills budget development management staff training development team leadership pl decision making multiunit operations management staff management experience operations manager 052021 current pepco energy services owings mills md policies procedures implementation customer service goal setting process improvement strategies cost reduction containment employee motivation management team building manage staff including hiring training coaching performance management develop supervisory goals objectives effective resolution safety issues claims implement execute plans complement business units strategic operating plan champion execution tactical initiatives within business unit maximize customer experience growth durability optimizing profitability ensure maximum productivity route management systems commercial rolloff residential routes establish productivity goals needed ensure adherence operating standards manage labor hours disposal expenses interact customers local state federal government employees resolve customer service concerns ensure regulatory compliance standards met oversee effective safety accident prevention programs ensure reasonable action taken prevent accidents injuries ensure safe productive work environment employees implement maintain effective loss control safety program lead operations ensure compliance standards including environmental operating regulatory safety accounting ethics approve expenses manage budget operations department including approval purchase orders vendor pricing develop bestinclass team workplace culture effectively manage performance talent development drive best practice sharing build maintain strong effective relations relevant government community environmental groups owneroperator 122020 052021 lineage logistics chino ca distribute tastykake products 33 stores north dover territory sales 1583 ytd continue increase based weekly sales communication store owners store managers reconciled daily sales prepared bank deposits assessed financial transaction reports conferred customers understand needs finalize purchase orders kept records production inventory income expenses operations supervisor 072017 122020 adidas folsom ca attract hire lead develop diverse team drivers helpers andor dispatchers prioritize safety accident prevention programs including accountability safe behaviors conducting safety meetings maintaining safety focused culture optimize business creating modifying improving routes maximize efficiency gather review customer feedback drive customer satisfaction loyalty company provide coaching feedback exposure challenging assignments team members collaborate frequently colleagues across departments sales maintenance teams ensure business operational goals achieved implement engagement programs attract new employees drive existing employee loyalty satisfaction retention establish productivity goals needed ensure adherence operating standards manage labor hours expenses closely route manager 022007 072017 brinks incorporated lorton va organizes schedules necessary resources required accomplish activities coordinates daily operational needs maintenance team plans distributes monitors followsup daily route assignments ensure customers serviced per company standards agreements manages endofday checkin process capturing communicating key service safety equipment issues monitors driver laborer time attendance minimizing overtime ensuring drivers exceed limits established regulatory agencies eg 60 hour rule reviews weekly demandvolume routes determines potential gains rerouting recommends reroutes routing specialist sets monitors productivity service safety targets route driver assists data collection reporting required incentive pay programs promotes union free atmosphere appropriate establishes collaborative relations unions works functional groups resolve employee relations labor relations issues acquires coordinates temporary workers assigned assist drivers routes ensures drivers comply physicals drug alcohol tests training required regulatory agencies conducts root cause investigations injuries incidents ensuring consistent discipline retraining visits customers customer sites evaluate resolve safety issues seeking service alternatives appropriate establishes maintains clean safe work environment compliance companyoccupational safety health administration osha standards documents problem fixes provides instructions dispatchservice problems recur communicates followsup sales opportunities problems customer site dvir repairs container swaps safety issues reported drivers notifies customer service delivery days specific areas ensures setup errors missed pickups reported resolved documents maintains records required regulatory agencies department transportation reviews audits documentation related route operations daily basis eg dvirs driver time attendance open tickets followingup appropriate education training business management camden county college blackwood nj