jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary enthusiastic eager contribute team success hard work attention detail excellent organizational skills clear understanding collections training collection software works motivated learn grow excel collections advocate 25 years successful experience recognized consistently performance excellence contributions success collection industry skills complaint resolution multiline phone talent computer proficient data entry call center operations data entry work history 092017 current collections advocate rdo equipment co missoula mt payment processing conflict resolution keyboarding credit card ach processing various software programs counseled debtors payment options arranged installment agreements processed payments accounts recorded information regarding financial status customers used probing techniques determine debtors reasons delinquency resolved challenging situations friendly firm strategies negotiated collect balance full handled high volume inbound calls pertaining reconciliation delinquent accounts used scripted conversation prompts convey current account information obtain payments processed payments applied customer balances worked call center environment handling manual automatically dialed outbound calls trained new team members scripts company services performance strategies provided mentoring researched accounts completed due diligence resolve collection problems handled outbound inbound calls daily goal collecting owed debt maintained high volume calls meet demands busy group processed payments multiple accounts 082015 102017 sales coordinator wipfli llp sterling il customer satisfaction generated clients secured sales established working relationships clients supervised sales team 6 people stepping support employees ensure smooth sales processes clients provided effective recommendations increase customer satisfaction ensure marketing effectiveness ran front registers stock organize setup dispays dedicated area offered customer topnotch personal service polite support supported loss prevention goals maintaining accurate drawers monitoring shopper behavior coordinated efficient restocking sales floor current merchandise accurate signage current promotions applied security loss prevention training toward recognizing risks reducing store theft refunded payments returned items processed exchanges offered store credit achieve customer satisfaction lowered theft watching customers noticing security risks talking making eye contact greeted customers helped locate merchandise suggested suitable options checked pricing scanned items applied discounts printed receipts ring customers organized racks shelves maintain store visual appeal engage customers promote specific merchandise displayed merchandise arranging appealing orderly way boost sales 072012 042014 sales office manager km distributing city state completed weekly payroll independent contractor handled incoming business client requests information provided complete meeting support including materials preparation notes minute taking coordinated overseeing independent contractors recruited hired qualified candidates vacant new positions streamlined office operations computerizing activities managing customer communications scheduling payments tracking records documents kept physical files digitized records organized easy updating retrieval authorized team members managed costs billing resolved financial discrepancies effectively organizational management account information using biztrack software handled newhire orientation basic recruiting tasks bestinclass talent identification received screened routed incoming calls delivered expert clerical support efficiently handling wide range routine special requirements maintained computer physical filing systems 012009 042014 tax professional h r block city state prepared tax returns clients according government regulations requirements reviewed available data compared tax code determine exemptions deductions potential liabilities completed filed returns tax departments local state federal levels interviewed clients collect information gather necessary paperwork prior preparing tax returns conducted reviews internal tax documentation reducing errors related missed tax benefits maintained complete records client tax returns supporting documentation secured areas maintained highquality control standards reviewing internal tax preparation documents missed tax benefits reviewed clients tax filing papers thoroughly determine eligibility additional tax credits deductions facilitated integration modern tax software client accounting software offered clients recommendations reduce tax liabilities call prior client schedule appt currant year help associates keep office stocked supplies efile print returns paper file collect tax prep fees education bcti portland