summary skills jessica claire 100 montgomery st 10th floor555 4321000 resumesampleexamplecom seasoned manager exemplary skills company growth expansion energetic professional engaging personality servicedriven background trained operations management social media presence customer service interviewing seeking position company offering skills maintain optimize represent company new professional way staff training development workforce training dedicated management sales presentations coffee expertise product displays espresso machine operation calm pressure speedy efficient staff development upselling crossfunctional communication client relationships team buildingleadership continuous improvements graphic media design social media marketing training new hires highpressure environments customer service pos system operation monitoring field personnel schedule coordination experience operations manager cleaver brooks west des moines ia 062018 072019 conducted performance reviews providing coaching feedback benefit company employee managed company operations responsibility profit loss scheduling training inventory control implemented policies standard operating procedures managed quality customer service logistics planned daily operational strategies including delivery routing team workflows promotional initiatives recruited hired trained crew members application projects customer relations customer service enforced security policies procedures protect company assets theft loss damage aided senior leadership executive decisionmaking process generating daily reports recommend corrective actions improvements established organizational vision developed strategies achieve sales customer service goals diopatcher florida east coast railway saint augustine fl kept detailed updated records calls physical electronic databases tracked changes computer system keep records current accurate 012017 092017 reviewed routes daily traffic weather conditions adjust plans meeting daily requirements service needs answered customer requests information service availability pricing information status updates supervised driver dispatching route planning vehicle tracking 4 drivers reported delays accidents traffic transportation situations communicated customers vendors shippers internal staff members verify current status schedule delivery dates supported customers reactively creating confirming revising canceling reservations meet changing needs answered customer questions quoted pricing timelines payment options reported bills prices insurance companies assuring reported information correct baqista elmhurst memorial healthcare lombard il 102014 012017 prepared served hot cold beverages coffee espresso drinks blended coffees teas greeted guests pleasant smile superior customer service maintained calm demeanor highvolume periods special events operated cash register collected payments provided accurate change maintained clean organized workspace enabling coworkers locate resources product memorized official offmenu coffee tea preparations maintained highest standards conduct service support company reputation managed inventory establishing adjusting ordering parameters accurate forecasting monitoring waste created complex handcrafted beverages based upon customer preferences checked temperatures freezers refrigerators heating equipment supported store manager recruiting interviewing hiring baristas enthusiastically engaged customers busy periods keep mood light fun increased sales arranging merchandise innovative eyecatching displays hosted coffee tea tastings showcase seasonal items boost sales opportunities baqista shift supervisor wts international inc petoskey mi 102011 072012 prepared served hot cold beverages coffee espresso drinks blended coffees teas monitored cafe seating availability safety wellbeing guests maintained highest standards conduct service support company reputation managed inventory establishing adjusting ordering parameters accurate forecasting monitoring waste checked temperatures freezers refrigerators heating equipment supported store manager recruiting interviewing hiring baristas designed printed menus recipes promotions offers increased special item sales creating daily menus changing specials trained new employees operational procedures modeled duties front back house positions greeted customers front counter answering questions inputting specialty coffee orders pos system reconciled daily sales shift counting member drawers analyze discrepancies collaborated donna kinney owner discuss future adjustments increase sales operational efficiency education training high school diploma lake city high school coeur dalene id 062010