jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary accommodating customer support specialist documented history exceeding customer patron expectations calm composed stressful situations successful record reducing customer dissatisfaction acknowledgment decisive communication focused solutions expert finding winwin solutions detailed client service associate known great organizational skills gifted working types customers looking new role hard work dedication highly valued skills inbound outbound calling membership renewals account management training development payment processing call center operations credit card payment processing technologically savvy customer relations crossfunctional collaboration conflict mediation experience 022022 current csr inbound mckesson corporation usa vt built sustainable relationships engaged customers going extra mile managed customer expectations clarifying needs identifying options recommending products services used available resources provide efficient accurate solutions customer service requests maintained strong call control quickly worked scripts address problems handled escalated customer service concerns preserve customer satisfaction maintain longterm business relationships consulted customers regarding needs addressed concerns answered screened processed high volume calls daily call management system webbased communications delivered fast friendly knowledgeable service routine questions service complaints asked probing questions determine service needs accurately input information electronic systems answered incoming calls provided highest level professionalism knowledgeable service every customer seized opportunities upsell products maximizing revenue updated customer accounts addresses contact information within call management databases tracked programs provided services improve consumer retention identified consumer needs clarified information researched issues provide alternative solutions 082019 012020 apparel team member wal mart super center store 184 city state recovered clothing items fitting rooms returned specified department areas ticketed items pricing markdowns restocked sales floor according merchandising plan performed stock processing filling stocking floor racks backstock racks facilitated positive guest experiences promptly locating desired items customers followed company standards merchandise presentation planograms best apparel displays communicated item availability retail team members shoppers coordinated merchandised seasonal collections designs based trending styles implemented store visual standards proper product placement advertisement displays processed sales transactions using pos system returned receipts payment cards customers greeted customers determine wants needs cleaned shelves counters tables maintain organized store answered store merchandise questions led customers wanted items unboxed new merchandise restocked shelves appealing organized arrangements promote items stocked shelves supplies organized displays focus customer attention specific items performed floor moves merchandising display maintenance housekeeping keep sales areas wellstocked organized current organized store returning merchandise proper areas restocked displays recommended merchandise customers based needs preferences opened closed cash registers counting money separating charge slips balancing drawers computed purchases received processed cash credit payment exchanged merchandise customers accepted returns placed special orders called stores find desired items watched recognized security risks thefts prevent handle situations 072017 072019 customer service specialist mid west medical city state resolved customer inquiries questions concerns consistently offer quality service meet performance benchmarks upheld quality control policies procedures increase customer satisfaction assisted customers making payments establishing payment plans bring accounts current trained new hires products services best practices protocols reduce process gaps led team engagement assist crossfunctional departments achieve goals relayed customer feedback crossfunctional teams improve products services rolled operational improvements solutions deliver topnotch customer service executed ontime budget project management resolve complex issues answered incoming calls emails providing frontline customer support assistance product service transactions answered inbound calls chats emails facilitate customer service consulted customers resolve service billing issues set activated customer accounts asked probing questions determine service needs accurately input information electronic systems used proven techniques deescalate angry customers telephone interactions made outbound calls obtain account information mentored new employees procedures policies maximize team performance 022011 042016 professional home cleaner neat n tidy home cleaning city state vacuumed floors dusted furniture maintain organized professional appearance used cleaning chemicals following proper guidelines cleaned building floors sweeping mopping scrubbing interacted pleasantly clients guests performing daily duties moved beds sofas small furniture wipe baseboards remove dust dirt hardtoreach areas maintained organized cleaning supplies stock employed deepcleaning techniques areas need additional sanitation removed finger marks smudges doors frames glass partitions enhance shine laundered sheets removed stains restore linens pristine condition reported maintenance concerns repairs appropriate supervisor prompt remediation dusted ceiling air conditioning diffusers ventilation systems improve airflow sanitized cleaned sinks mirrors toilets showers rendered detailed timely cleaning services working fastpaced environment multiple interruptions maintained wellstocked wellorganized service carts support efficient timely cleaning services dusted polished fixtures cabinet hardware maintain sparkling appearance checked inventory required supplies made lists needed cleaning products cleaned rugs upholstery using vacuums fabric shampoo necessary swept dampmopped private stairways hallways sorted counted linens organized storage areas education training 082006 ged odessa high school odessa mo certifications worked hard become csr month twice 2 different teams finishing top 20 asset position