jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary resourceful clientfocused customer service manager 3 years experience leading teams exceeding sales goals customer expectations meticulous resultsoriented expertise educating employees stages sales cycle recommending best options meet short longterm needs personable relationship builder polished communications skills skills physical stamina sales expertise product expertise delivery procedures mobile ordering understanding closing procedures opening processing payments effective customer upselling staff training motivation merchandising proficiency team member motivation decisionmaking project planning friendly positive attitude education training commonwealth harrisburg harrisburg pa 012022 ged experience home stores llc digital greenfield wi 092021 current pick pack customer orders come dispense orders needed bagged groceries carefully keep products perfect condition separated fragile products kept frozen perishable foods cold fresh maintained positive relationships grocery store personnel consistently professional friendly practiced clean sanitary shopping minimal product handling used safety kits diligently protect customers others chose topquality items fulfill 100 daily customer orders listened customer needs identify recommend best products services cultivated close relationships customers built loyal clientele went extra mile deliveries xpo logistics freight flow manager hanahan sc 102019 062020 received incoming shipments reviewed merchandise purchase orders translated business goals feature concepts customer needs prioritized product requirements use cases investigated reconciled discrepancies operations forecasts order refine models align inventory customer needs led managed projects support logistics efforts plans prepared inventory shipment attaching tags labels consistently met repare created met company department objectives within budget time constraints enforced policies procedures entire logistics team handled departmental scheduling maintain proper staffing shifts implemented onthejob training activities crosstrain employees various tasks managed daytoday logistics operations monitoring incoming deliveries overseeing staff supervised staff 10 daily activities delivering continuous training coaching bolster employee skill set neurocare home health customer service manager swartz creek mi 102017 102019 delivered fast friendly knowledgeable service routine questions service complaints established positive rapport customers managers customer service team members maintain positive successful work environment maintained knowledge company products services promptly resolve complaints concerns assisted staff resolving complex customer issues implementing targeted solutions investigated sensitive customer service complaints delivered prompt resolution customer satisfaction assisted customers making payments accounts setting payment plans upheld strict quality control policies procedures customer interactions provided outstanding service new longstanding customers attending closely concerns developing solutions set clear expectations helped employees pursue optimal paths achieving target evaluated authenticated returns exchanges voids interviewed hired trained new qualityfocused customer service representatives delivered continuous training associates maximize performance customer relations skills oversaw assessed customer service staff activities provide personnel regular performancerelated feedback organized shift assignments meet expected coverage demands factoring typical loads upcoming changes assisted training new cashiers customer service team members increase speed onboarding maximized sales potential preparing storing rotating merchandising products pointof sale authorized discounts special actions resolve customer disputes maintain satisfaction counted tills beginning shift start money balanced reconciled register end shift office aging home health aide city state 122015092018 maintained clean wellorganized environment client happiness safety assisted clients bathing dressing incontinence care helped clients stay happy healthy providing mental emotional support assisted client personal care needs foster independence wellbeing tracked reported clients progress based observations conversations managed patient transportation appointment scheduling developed strong trusting rapport patients facilitate smooth quality care organized administered medications schedules alleviate symptoms improve quality life monitored client behaviors emotional states reporting concerns case manager documenting information files aided mobility independence disabled individuals continually monitored safety prepared highquality nutritious meals patients promote better overall health improve eating habits additional information authorized work us employer languages english negotiated bosnian negotiated