jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary diligent customer service hospitality professional bring top skills customer service data entry conflict resolution recognized resolving customer complaints integrity professionalism maintain customer satisfaction retention motivated team player committed contributing company success goals also valued leader mentor associates manage develop seeking utilize knowledge prior experience educational skills upstanding company skills credit card processing account management report generation promotional support microsoft office efficient leadership mentor type 65 wpm schedule mastery problemsolving abilities opera light speed highenergy attitude complaint resolution experience customer experience consultant work home 102021 092022 altru health system clinic devils lake nd gathered competitor data analyzing pricing product sales marketing strategies deescalated problematic customer concerns maintaining calm friendly demeanor documented conversations customers track requests problems solutions asked probing questions determine service needs accurately input information electronic systems remained constantly aware customer activity ensure safe secure shopping environment secured client retention driving service product benefits features recommendations around clients needs customer service advocate 122019 102021 omni hotels asheville nc capitalized opportunities enhance customer experiences bring repeat business consulted customers regarding needs addressed concerns maximized customer satisfaction handling customer email telephone interactions managed needs title registration providing temporary plates state georgia notarize poas etc ensure timely turnaround confirming accuracy director front office 032018 112019 fontainebleau miami beach miami beach fl introduced team members latest hotel services encouraging staff discuss offerings guests upon checking liaised customers addressed inquiries handled meeting requests answer billing questions provide outstanding customer care handled supply purchases inventory management office operations equipment maintenance managed scheduling payroll team 45 busy fast paced 700 room property trained employees best practices protocols managing teams maintain optimal productivity drove client retention increased revenue driving effective customer relationship management protocols automated office operations managing client correspondence record tracking data communications database case management software rolled branding strategies effective training frontline leadership daily operations front office manager 122016 032018 loews hotels arlington tx organized resources staff necessary handle requirements maintain strong service levels reviewed safety health sanitation processes throughout areas enforced rules promote security safety assisted interviewing job applicants asking appropriate questions offering insight feedback monitored office inventory market maintain supply levels recruited trained developed administrative team support corporate growth objectives orchestrated staff meetings maintain open communication quickly address concerns conducted staff performance evaluations monitor progress recommend professional development plan assistant front office manager 102008 122016 holiday inn mart plaza city state coached counseled employees enhance performance eliminate process lags reported potential safety issues facility operational procedures staff behaviors protect guests personnel minimizing legal liability organized resources staff necessary handle requirements maintain strong service levels maintained accurate bookkeeping important files ran reports delivered updates occupancy revenues supervisor executed staff performance evaluations monitor progress recommend professional development plan orchestrated staff meetings maintain open communication quickly address concerns education training associate applied business business 032008 malcolm x college chicago il