jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary detailoriented web manager distinguished knowledge website configuration digital design successful troubleshooting complex problems maintaining hightraffic website functionality dedicated aesthetics meeting client needs dynamic sites eager gain much knowledge every situation loves part team skills data security project planning data management problem resolution html5 css skills creative cloud experience 052021 current ecommerce web manager transperfect austin tx photoshop content layout relationship building multitasking excel apple pc use expertise manage website updates development needs glassybabycom monitor manage website performance speed functionality develop website landing pages site enhancements manage testing backend systems oversee payment processor functionality usability drive ongoing platform version upgrades identify technology trends functionality support future website scalability ensure product launches promotions events live functional expected maintain platform admin management including shopify ap selections ensure system integrations performing expected troubleshoot system malfunction ensure resolution suggest facilitate company automation streamline daily processes manage web fulfillment team 10 people refining automation processes manage email channel including content development email design effective email tagging builds marketing emails strategy development email programs including welcome series cart recovery manage ecommerce product inventory merchandise category pages based product initiatives ongoing promotions business objectives foster maintain strong relationships external internal partners identify monitor manage kpis support 072019 052021 project manager purchasing power atlanta ga overall responsibility glassybaby management information systems netsuite pos smartsheet processes deliver high quality accurate information business activity ensures process data integrity throughout step transition one business activity next understand glassybaby data structure hierarchies documented workflow information core marketing salesoperationalfinancial management activities work leadership assist designing global content management strategies data hierarchies logical coordinated across functional work teams goal facilitate accurate timely workdata flow traineducatedevelop users use applications based role support adherence processprocedure related information management ensure integrity analyze user requirements ensure effective transition technical requirements meet needs business working leadership prioritize needs evaluate new technology solutions brought projects ontime accordance budget quality standards handled continuous project monitoring management developing forecasts tracking expenses approving payments modified reconstructed project plans better align organizational objectives develop intranet sites document business requirements management processes manage provide maintain stock levels ppe equipment company coordinate dispersing supplies department ensure product information maintained across platforms departments manage collegiate licenses work inhouse etching maintain stock levels company maintain update inhouse color inventory tracking systems incoming orders outgoing returning bar hot shop floor responsible training providing guidance color bar support staff implements quality assurance operational objectives contributing information analysis strategic plans reviews preparing completing action plans lead quality control inhouse etching departments making sure everything need successful participates interviewing hiring evaluation disciplinary action termination employees guidance hr create maintain inhouse etching processes streamline operations work inhouse etching associate coordinate scheduling etchings departments get everything delivered time performs duties assigned 022018 072019 project coordinator marketing duck creek technologies inc chicago il collaborate vpleadership marketing strategic creative teams project stakeholders coordinate project resources establish priorities communicate deliverables dependencies track progress project deadlines coordinate document flow multiple concurrent projects responsibility communicating timelines due dates dependencies work closely inhouse marketing creative teams outsourced contractors advise appropriate timelines new shifting deliverables evaluate project status acts process champion establishing efficient workflows drive deliverables monitor ongoing traffic status assets related campaigns print marketing emails ad copy collateral packaging ppt presentations well web product promotion lead photoshoots align upcoming campaigns marketing initiatives serve liaison sales partnerships finance operations teams insure promotional messaging expectations communicated participate guardian adherence creative guidelines brand guidelines oversee graphic designer projects ensure deliverables met time gone entire approval process adhoc work sales pr event support special communications large scale company projects 052016 022018 customer service manager glassybaby city state delivered fast friendly knowledgeable service routine questions service complaints established positive rapport customers managers customer service team members maintain positive successful work environment maintained knowledge company products services promptly resolve complaints concerns assisted staff resolving complex customer issues implementing targeted solutions investigated sensitive customer service complaints delivered prompt resolution customer satisfaction upheld quality control policies procedures customer interactions provided outstanding service new longstanding customers attending closely concerns developing solutions set clear expectations helped employees pursue optimal paths achieving target evaluated authenticated returns exchanges voids interviewed hired trained new qualityfocused customer service representatives provided support svp retail assisted company wide projects confirmed delivery orders troubleshot missed delivery dates shortages overages responded inperson online customers improve company customer service ratings education training 062015 certifications bachelor science physiology university washington seattle wa uw coding bootcamp certification program