jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary obtain information technology position challenging role reputable organization utilize technical customer service management skills growth organization well enhance knowledge new emerging trends sector possession rare combination technical communication perform well information technology position requiring intense dedicated customer service support skills knowledge ticketing system service interpret application responses error messages able recognize nonfunctioning segments log received incidents incident logging system upon receipt service system ensure issues properly recorded tracked ticketing system follow issue resolved customer satisfaction escalates proper team assistance resolve issues ensure also users good understanding happened system works works across department teams different management knowledge network topologies including wlan mesh topologies knowledge twisted pair cables fiber cables experience 102018 current information technology support specialist centene corporation mission hills ca knowledge network security technologies firewalls ids ips knowledge microsoft office suite including word excel power point excellent leadership skills strongly motivated work multidisciplinary fields skilled isolating defining unprecedented conditions resolving critical problems provide technical support onsite phone via email provide technical services installation upgrade configuration maintenance hardware software printers etc desktop support installed software hardware solved network problems backup compound production manufacturing process troubleshooting network connection issues peripherals using lanwan tcpip osi model features protocols perform security updates clean spyware adware various customers computers setup review user accounts passwords systems security postures maintain helpdesk calls logs reports troubleshoot various computer issues determine root causes apply fixes perform system backups recovery carry software updates patches meet current security standards 012018 052019 operations noncommissionedofficer georgia ports crandall ga provide staff users assistance solving computer related problems malfunctions program problems update operating systems applications hardware errors review user accounts passwords systems security posture refurbished repaired inkjet printers laser printers installed configure new desktops laptop printers proper cables management manage units training program schedules plan perform computerservers backups check disk usage servers utilization implement nist risk management framework steps oversee welfare fitness morale discipline enlisted soldiers 062013 092018 highways technician 062010 062013 baltimore county government city state inspect roadways bridges curbs gutters sidewalks etc recommend maintenance repairs infrastructures follow contractors inspect work needed operate commercial weight single multipleaxle vehicles heavy equipment roadways repairs maintenance protective services officer johns hopkins hospital city state monitors access control cctv equipment performs foot vehicle patrol university hospital campus responds incidents report assures liaison local law enforcement agencies assures security details vip patients education training 2016 bachelor science bismarck state college north dakota additional information seeking computer technician position contribute companys growth perform onsite hardware replacements repairs dell branded laptop desktop systems basic knowledge tablets provided technical support customers phone email ticketing system service onsite breakfix complex problems solvable segments replaced hardware components desktop computers professional environment installed configured diagnosed troubleshoot computer networks vast knowledge pc assembly maintenance repair troubleshooting network connectivity windows xpvista710 including tcpip dhcp dns troubleshoot hardwaresoftware identify problems diagnose causes determine corrective actions good oral written communication skills positive work attitude exceptional work ethic ready travel required miles per week reliable vehicle driving license insurance problem background drug test certifications comptia certified ce united states army learning management system aws certified solutions architect united states army learning management system comptia security certified ce united states army learning management system comptia network ce gns3 certified associate progress red hat linux system administration progress ics2 cap certified authorization professional progress good knowledge virtual infrastructure environments vmware esxiworkstation proxmox oracle virtualbox