jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary talented human resources manager driven address policy implementation change management creative innovative approach flexible focused expertise recruitment retention mediation staff training development complex problem resolution develops implements hr strategies initiatives aligned overall business strategy skills training development employee engagement employee relations employee handbook development staffing recruiting professional conflict resolution experience 102019 current human resources manager qvc inc martinsville va accomplishments payroll administration human resources operations ms office data management relationship building recognized innovative subject matter expert creating first 100 virtual onboarding online training program hourly employees implemented communication engagement program resulted 90 retention rate hourly staff working reduced hours placed standby 17 months created workplace injury program adopted sodexo units northwest region resulted zero workers compensation claim errors unit awarded division extraordinary efforts award nov 2020 responsibilities manages human resource functions administration team 140 team members working lake washington school district sites assists leadership developing implementing new policies procedures investigate resolve employee issues recommend resolutions based policy appropriate educate managers employees hr policies plans programs practices processes tools maintains records reports necessary comply company government accrediting agency standards oversee factfinding investigation activities related internal external inquiries complaints concerns prescribe appropriate remedy resolve complaints concerns provides compassionate coaching mentoring includes developmental plans training resources opportunities oversees fullcycle recruitment onboarding hourly employees 122018 102019 regional business operations manager aspen technology houston tx accomplishments recognized recordsetting sales 5 12 yoy months led team 19 overall gain sales compared 2018 strategic focus customer service account management relationship building reached profit margin growth 8 promoted business operations manager regional rolesupervised regional business operations service company providing temporary permanent hospitality staff special events corporate locations seattle denver responsibilities oversaw staffing levels tracked operational goals established standard operating procedures led daily office operations researched revenue opportunities monitored profit margin hired onboarded collaborated regional management achieve hiring objectives complied hr policies federal state laws conducted factfinding investigations conflict resolution disciplinary actions secured new customers weekly cold calling networking lead followup presented weeklymonthly manager calls regional teams discuss profits progress goals areas improvement assisted ongoing company department training ensure standardized levels service across region 042017 122018 business operations manager verizon communications grand prairie tx supervised office operations completed accounting duties oversaw hr administration led salesmarketing efforts recruited hired trained new staff support event services set high standards customer service work performance partnered executive team develop short longterm business plans financial objectives built maintained relationships new existing customers customer satisfaction retention provided information prospective customers companys service line pricing tracked revenues profitability pricing ensure business growth selected accomplishments cultivated strategic relationships increased office field staff performance resulted 390 increase net profit since established 2014 onboarded trained new office team led development online training courses field staff increased active staff counts recruiting via social media social networking targeted outreach use multiple employment job boards 052004 102013 learning events manager sodexo city state selected accomplishments implemented maintained companys learning management system awardwinning talent development department received highest possible customer satisfaction scores surveys yearly reviews effectively built trained led support team successfully executed 160 annual events zero employee turnover suggested alternative menu audio visual event locations saved company 250000 higher quality productsevents provided leadership oversight 2m training events program 100 multiday training events developed agendas training materials webinar training sessions learning management launches new hire orientation created tested processes registration management enrollment departments initiatory implementation lms analyzed data survey metrics identify develop implement course customer service improvements education training bachelor fine arts graphic design academy art university san francisco ca certifications shrm certified professional shrmcp progress certified meeting professional events industry council 2010