jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary ethical service representative talented processing high volumes errorfree transactions meeting departmental goals offering 5 years experience quickly resolving customer issues maximizing customer retention opportunities proficient managing conversational flow diffusing difficult customer situations dedicated customer service representative experience sales industry solid team player upbeat positive attitude proven skills establishing rapport clients motivated maintain customer satisfaction contribute company success specialize quality speed process optimization articulate enthusiastic resultsoriented demonstrated passion building relationships cultivating partnerships growing businesses skills credit card payment processing clerical support retail sales customer service fleet dispatching active listening inbound outbound calling sales expertise data evaluation experience customer service representative 032020 current mtm inc jackson ms set activated customer accounts product organization conflict mediation problemsolving abilities microsoft office expertise business development understanding customer relations call center experience answered 80 inbound calls per day directed designated individuals departments asked probing questions determine service needs accurately input information electronic systems assessed customer needs upsold products services maximize membership sales evaluated customer account information assess current issues determine potential solutions educated customers special pricing opportunities company offerings documented conversations customers track requests problems solutions consulted customers determine best methods resolve service billing issues worked managers develop service improvement initiatives escalated customer concerns store issues inventory requirements supervisors cultivated impactful relationships customers drove business development delivering product knowledge reviewed account service histories identify trends issues maintained calm friendly demeanor upset customers deescalate stressful situations cashierkitchen staff member 092017 032019 city lafayette co lafayette co cultivated impactful relationships customers drove business development delivering product knowledge estimated supply requirements based historical needs projected business levels accounting special local events sports games maximized team performance training new employees proper food handling guest expectations restaurant protocols kept facility equipment good working condition regular preventive maintenance repair schedules trained workers every restaurant position including food preparation money handling cleaning roles inspected freezer refrigerator prior shift check temperatures levels ensuring proper functionality coached kitchen team members motivated performance order achieve demanding objectives highvolume kitchen settings restocked pantry nonperishable food items prevent stock running low handled various foodoriented responsibilities including chopping vegetables cutting fresh fruit preparing salads kept utensils dishes glasses clean ready customer use prepared busy periods organizing ingredients restocking supplies expected loads childcare worker 062017 092017 vail resorts keystone co secured indoor outdoor premises protect children care incorporated music art activities encourage creativity expression helped prepare meals snacks refreshments children accounting individual dietary needs restrictions promoted physical emotional intellectual social development wellplanned classroom lessons games outside activities observed monitored play identify developmental strengths target areas enrichment activities improved group individual behavior positive management strategies used techniques positive reinforcement behavior modeling instill discipline children balanced schedules provide optimal rest play educational periods discussed new developments misbehavior concerns parents guardians organized planned ageappropriate lessons involving reading crafts music movement cleaned toys play equipment dishes surfaces keep facility sanitary assisted children developing fine motor skills preparation preschool kindergarten kitchen staff member 112016 052017 barron center city state restocked pantry nonperishable food items prevent stock running low handled various foodoriented responsibilities including chopping vegetables cutting fresh fruit preparing salads kept utensils dishes glasses clean ready customer use prepared busy periods organizing ingredients restocking supplies expected loads verified proper operation refrigerators freezers warming lamps collecting temperature readings every day restocked organized arranged service food stations added garnishes finishing touches improve plating presentation education training psychology university southern maine portland high school diploma 062017 westbrook high school westbrook