stephen greet senior program manager brooklyn ny 11222 123 4567890 stephenbeamjobscom instephengreet senior program manager extensive experience building scaling operations quickly growing companies relentless focus customer whether internal external drive innovation use data experience stripe senior program manager may 2017 present new york ny worked build scalable infrastructure customer experience team analyze root case ticket volume decrease ticket daily ticket volume 37 built executed datadriven strategy startup enterprise user segments saving 4m customer experience expenses improving customer satisfaction scoped executed large multiquarter project provide customer support specialists technology training knowledge solutions improve first response resolution rate 25 reduce contact rate 11 partnered multiple stakeholders operations leadership team data scientists build effective ticket routing saving 1500 hours manual work month battelle program manager april 2014may 2017 new york ny led development intellectual property portfolio protect novel ideas generate 14m annual revenue acted primary point contact customers implemented loop incorporate product data customer feedback improve conversion rate 20 established entirely novel product line centered around emerging communications technologies commercial markets secured contracts 4 fortune 500 allocated optimized budget 11m annually develop new products provide longterm sustainable impact customers recruited hired managed team 6 project managers 1 associate program manager education university pittsburgh bs computer science september 2010 april 2014 cumulative gpa 37 skills sdlc requirements gathering user stories testing etc eac development resource planning microsoft excel project visio agile methodologies jira pittsburgh pa