professional summary accomplishments jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom accomplished dedicated senior principal program manager committed excellence 18 years experience utilizing broad scope industry knowledge dynamic business financial acumen deliver large scale portfolio programs project related initiatives multiple business units leverages wide range skills collaborate management teams establish goals milestones budgets define resource requirements achieve core efficiency solid foundation network infrastructure software life cycle recipient portfolio leadership award achieved consistent ontime delivery mission critical progressive program goals last 6 fiscal years managing budget totaling millions dollars holds active pmp csm certificates thrives global tactician love travel visited 14 countries 4 continents north america south america europe africa successfully utilized global models programproject execution delivery egement application expand online capability successfully managing projects develop test implement online self service portal hero care app providing convenient global access tens thousands users reducing calls center traffic 8 managed project resulting xecuted strategy enhance critical case manacase management system compliance storage transmission pll phases review assessment implementation corrective plan implemented business continuity disaster recovery solution mission critical application azure cloud infrastructure delivering schedule budget managing external vendors cross functional internal team improved efficiency businesss largest call center managing electrical rewiring project impacting day day operations implemented several critical network infrastructure projects involving different platforms load balancing solution addition clusters new vms resulting improved stability system performance greater operational efficiency delivered numerous customized software application upgrades using agile hybrid methodologies resulting enhanced capability efficiency business process operational needs evolved year year skills work history portfolioprogramproject management scrum master agile framework vendor relations management software release management regulatory compliance forecasting budget resources governance controls checklist ownership strategic planning goal development business data analysis business case development senior principal program manager mercury systems chantilly va 072011 current outstanding track record successful collaboration business partners vendors supply chain office general counsel define manage detailed project plan issues risk identification mitigation dependencies resulting consistent time project completion researched developed wrote dozens business cases contract task orders etc identified funding sources resulting pmo project approvals contingent upon consent vps stakeholder organizations consistently delivered target financial goals fiscal year demonstrating financial acumen managing project program budgets run maintain budget created project requisitions purchase orders wire transfer forms european based vendors approved vendor invoices coupa application portfolio managing project financials improved business units partnership enhanced communication leading biweekly business unit review operations issues projects initiatives two business units demonstrated maintenance controls compliance policy goals role governance control checklists owner new enhanced business critical applications outstanding project management track record delivering complex projects including information security assessment remediation initiative case management system disaster recovery solution azure cloud infrastructure network infrastructure upgrade project addition vms replace physical servers creation power bi business application oracle 11gr2 upgrade hero care mobile app creation new grants management system creation implementation numerous case management application customization upgrade projects call survey functionality enhance call center performance demonstrated scrum master skills delivering numerous business critical case management application upgrades resulting improved efficiency process improvement globally located call center agents improving trust team engagement throughout project managed teams numerous request proposal securing new contracts prospects resulting time onbudget delivery solutions support strategy key initiatives business units adhering aggressive timeline approved dozens change management request via easy vista application updates configuration changes ensuring balance flexibility stability ensuring responsible tracing minimal risk disruption business units researched compiled created disaster recovery plan internal disaster long term business unit new grants management application contributing improved business resiliency availability targets per rto rpo aftermath disaster excellent vendor management record quality delivery risk management budget issue resolution project initiation project close life cycle project owner responsibilities successful project completion implementation secior project manager ssc technologies west palm beach fl 012011 072011 implemented network infrastructure upgrade application software customization impacting three domestic call centers 15 global offices managing project team resources effectively various stages project lifecycle authored collaborated contract task orders sow project management plans risk management plans issues register pmo documents managed project budget 13 million focus burn rate baseline variances chaired team meetings largescale crossfunctional teams led subteam meetings resolve issues directed project team resources required approved timesheets provided feedback performance delivered goals based schedule budget finalized specifications piod program manager time warner cable city state 032008 122010 mojager program management 072006 032008 sprint city state nacional engineering standards manager ii 082002 062006 company name city state nacional engineering standards manager 092000 082002 company name city state education bachelor science electrical engineering university guyana guyana moter science computer systems university maryland university college hyattsville md certifications project management professional pmp project management institute certified scrum master cms scrum alliance