jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary dependable professional 6 years related experience including helpdesk support hardware trouble shooting break fix repair experience networking servers switches routers assisted endusers complex technical issues communicate complicated concepts clear manner past 6 years received comptia comptia network comptia security certifications looking improve resume experience company pervious job roles worked worked vdis virtualization hypervisors systems also worked many dell hp systems break fix replaced 50 motherboard cpus fix repair power supplies love troubleshooting hardware software networking issues experienced tcpip osi model worked mobile devices android ios well mobile devices management systems mobile iron helped end users users upgrade hardwaresoftware along setting new workstations email accounts knowledge vpns vdis virtualization well voip hardwaresoftware well versed microsoft office 365 2016 2012 acquainted microsoft azure intune active directory system tools experienced windows 98 xp vista nt 10 7 8 working environments limit work linux worked ticketing systems servicenow jira zendesk excellent ticket documentation skills adept understanding vmware citrix virtual systems limited work medical systems epic homecare homebase pointcare forcura systems hoping improve resume company skills hardware diagnostics technical troubleshooting antivirus software dhcpdns ethernet firewall proficient proficiency ms office hardware peripherals equipment repair call center operations conflict resolution customer service debugging application installations technical issue analysis new program installations disaster recovery application configuration hardware installation vendor relations software management data backup problem problem solving verbal written commun communication network see network security system testing performance monitoring optimization diagnosing technical support diagnosing issues system updates comptia network certification comptia certification comptia security certification documentation recordkeeping router installation optimization ip addressing subnetting education training cnm albuquerque nm 122017 comptia certificate program information technology certifications comptia comptia network comptia security valid till 22024 experience best corp system admin dixon il 102021 current managed troubleshot backed restored data operating systems files documents drivers provide comprehensive systems management support kept systems operating efficiently performing necessary upgrades repairs provided appropriate permissions users accessing files databases conducted basic troubleshooting isolate diagnose common system problems created online documentation help employees resolve daytoday issues performed preventive maintenance upgraded systems improve network system data availability integrity diagnosed troubleshot resolved hardware system problems performed data backups disaster recovery operations designed configured tested computer hardware operating system software implemented provided technical support voice services equipment coordinated vendors company personnel facilitate purchases alakaina family companies systems administrator fort bragg nc 032021042021 microsoft windows server r2012 microsoft admin center azure active directory various dcs users groups computers group policy dhcp openvpn create modify delete security permissions ous group policy management dell desktop laptop hp desktop laptop support configuration windows 10 builds bit locker remote control support via teamviewer logmein123comrdc office 3652016 support outlook word excel powerpoint teams onedrive skype business edge chrome five9 delivers tag set assist configuration enduser desktop hardware software peripherals xerox biz hub network printer support boeing project manager huntsville al 032020 122020 worked boeing company tech systems albuquerques lazer facility boeing major best aviation technology offices worldwide microsoft windows server r2012 microsoft admin center azure active directory various dcs users groups computers group policy dhcp openvpn create modify delete security permissions ous group policy management win10 7 3264bit xp linux image package create deploy product use clonezilla aomei backupper mini partition wizard create partitions new images backup restore deploy storage image repositories well restore network pxe boot device devcie office 3652016 skype business lync outlook ost pst files microsoft edge internet explorer chrome firefox safari rack cable management patch panels switches workstations phones printers support punch cable install pxe deployment iso files machine images hp network printers configuration installs including support break fix fax scan e mail scan usb machine break fix support desktops laptops surface pro iphone android windows dell hp lenovo apple products utilized remote support tools teamviewer dameware mobile device management ios android phones tablets manage company ticketing system service desk zendesk issues service request major food group technical support specialist dallas tx 022017 022020 manage coming user calls various technical support user service zendesk monitor incoming issues provide excellent customer support phone provision new email accounts webbased exchange setup mobile device service via att verizon remote support device laptop desktop android ios troubleshoot basic complex word microsoft office products adobe products printers scanners mifi devices windows mobile device issues utilize ticketing system manage incoming helpdesk requests timely fashion addconfigure users voip phone system troubleshoot support remote users using shared screen etc company name sous chef city state 032011 072021 trained staff eight employees correct facility procedures safety codes proper recipes plating techniques developed variety menu items catering customers food allergies diet restrictions glutenfree vegan items cleaned prepared various foods cooking serving checked quantity quality received products