jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom career overview excellent communication organizational prioritizing multitasking skills seeking benefit department complex technical knowledge strong leadership skills 10 years extensive computer experience support certified hp canon konica lexmark printers copiers technical customer service specialist vast knowledge web applications software framework seeking assist clients troubleshooting endeavors highly effective customer service representative varied background seeking challenging network security position industry leading firm qualifications technical help desk experience local remoter systems support proficiency tcpip protocols gui tools proficient avg printers pc security systems accomplishments network security mobile application development excellent problem solving skills customer needs assessment windows xpvista dhcpdns ethernet firewall proficient planned installed maintained optimized documentation lanwanvpn network hardware software security systems communication links managed clients network lanwan hardware including routers switches load balancers wireless networking equipment network support acted first point contact major technical issues including power outages system failures disaster recovery oversaw infrastructure three offices acted support helpdesk technicians department work experience 102014 present field network engineer banner health chandler az united states provide generalist support customers building greater technical understanding awareness document resolve incoming service requests alerts including escalations manufacturer support collaborate colleagues achieve superior customer service answer support phone calls daily basis increase responsiveness implement permanent resolution issues identifying trends service histories create publish documentation knowledge base contribute maintain system installation configuration standards procedures share newly acquired information peers improve support team capabilities comply internal security controls procedures loffler customers provide mentoring training engineers monitor service boards work service requests route appropriate team members approach technical issues root cause discovery resolution mind identify resources assign tasks commensurate skillset availability pursue mastery identified specialty provides teammates goto resource assist development loffler product stack act technical lead projects assist changes loffler tools systems architect advanced solutions related duties assigned 042014 102014 emergency room technician banner health mesa az united states operate equipment electrocardiograms ekgs external defibrillators bag valve mask resuscitators advanced life support environments coordinate treatment center personnel obtain patients vital statistics medical history determine circumstances emergency administer emergency treatment coordinate work emergency medical team members police fire department personnel attend training classes maintain certification licensure keep abreast new developments field maintain existing knowledge administer drugs orally injection perform intravenous procedures physicians direction perform emergency diagnostic treatment procedures stomach suction airway management heart monitoring ambulance ride observe record report physician patients condition injury treatment provided reactions drugs treatment immobilize patient placement stretcher ambulance transport using backboard spinal immobilization device assess nature extent illness injury establish prioritize medical procedures comfort reassure patients administer first aid treatment life support care sick injured persons prehospital settings 032011 042014 emergency room technician little lake city elementary santa fe springs ca united states administer first aid treatment life support care sick injured persons prehospital settings perform emergency diagnostic treatment procedures stomach suction airway management heart monitoring ambulance ride observe record report physician patients condition injury treatment provided reactions drugs treatment immobilize patient placement stretcher ambulance transport using backboard spinal immobilization device assess nature extent illness injury establish prioritize medical procedures comfort reassure patients operate equipment electrocardiograms ekgs external defibrillators bag valve mask resuscitators advanced life support environments coordinate treatment center personnel obtain patients vital statistics medical history determine circumstances emergency administer emergency treatment 022005 032011 computer field technician apex computer systems inc city state united states update knowledge skills keep rapid advancements computer technology provide technical support designers marketing sales departments suppliers engineers team members throughout product development implementation process test verify hardware support peripherals ensure meet specifications requirements recording analyzing test data monitor functioning equipment make necessary modifications ensure system operates conformance specifications analyze information determine recommend plan layout including type computers peripheral equipment modifications build test modify product prototypes using working models theoretical models constructed computer simulation analyze user needs recommend appropriate hardware direct technicians engineering designers technical support personnel needed confer engineering staff consult specifications evaluate interface hardware software operational performance requirements overall system select hardware material assuring compliance specifications product requirements store retrieve manipulate data analysis system capabilities requirements 082003 102010 nremt fire fighter rogers fire dept city state united states rescue victims burning buildings accident sites search burning buildings locate fire victims administer first aid cardiopulmonary resuscitation injured persons dress equipment fire resistant clothing breathing apparatus drive operate fire fighting vehicles equipment move toward source fire using knowledge types fires construction design building materials physical layout properties respond fire alarms calls assistance automobile industrial accidents assess fires situations report conditions superiors receive instructions using twoway radios position climb ladders gain access upper levels buildings rescue individuals burning structures collaborate police respond accidents disasters arson investigation calls take action contain hazardous chemicals might catch fire leak spill prepare written reports detail specifics fire incidents inspect fire sites flames extinguished ensure danger participate courses seminars conferences study fire science literature learn firefighting techniques inspect buildings fire hazards compliance fire prevention ordinances testing checking smoke alarms fire suppression equipment necessary 112001 092005 laser printercomputernetworking technician matrix laser care city state united states converse customers determine details equipment problems reassemble machines making repairs replacing parts travel customers stores offices service machines provide emergency repair service reinstall software programs adjust settings existing software fix machine malfunctions advise customers concerning equipment operation maintenance programming test new systems ensure working order assemble machines according specifications using hand power tools measuring devices operate machines test functioning parts mechanisms maintain records equipment maintenance work repairs install configure new equipment including operating software peripheral equipment maintain parts inventories order additional parts needed repairs update existing equipment performing tasks installing updated circuit boards additional memory align adjust calibrate equipment according specifications test components circuits faulty equipment locate defects using oscilloscopes signal generators ammeters voltmeters special diagnostic software programs repair adjust replace electrical mechanical components parts using hand tools power tools soldering welding equipment complete repair bills shop records time cards expense reports disassemble machines examine parts wires gears bearings wear defects using hand power tools measuring devices education training june 1995 high school diploma excel high school edina mn skills ambulance approach architect hardware conferences customer service direction documentation ekgs equipment maintenance equipment operation expense reports first aid hand tools hardware support inspect layout life support marketing sales materials mechanical memory mentoring access oscilloscopes peripherals personnel police power tools product development programming maintain records recording repairs resuscitation seminars signal generators simulation soldering statistics technical support phone type welding written