jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary seasoned operations leader experienced driving great team success coaching motivation increase financial profitability operational efficiency customer satisfaction possessing indepth knowledge gaap accounting 10 years experience building successful compliance programs within government industry excellent reputation resolving problems improving client satisfaction skills program evaluation leadership client service engagement personnel operations data management fiscal budget management regulatory compliance coaching skills performance goals strong team player goals objectives communications strategy commun planning educational programs performance management interpersonal skills psychosocial assessments corporat corporate compliance organizational effectiveness human resources services reporting analysis tableau labor relations supervisory experience presentation skills field support human resources leadership employee safety education brenau university gainesville ga master science organizational leadershiphuman resource mgmt georgia state university atlanta ga bachelor arts sociology atlanta metropolitan college atlanta ga associate science business administration work history number26 banking operations manager paris tx 012018 current oversee monthly child support disbursement 60 million dollars georgia families provide effective leadership clear guidance appropriate program development coordination daytoday financial activities division daily develop implement business strategies plans meet child support objectives supported change management understanding addressing impacts new accounting policies financial statement initiatives nonstandard transactions establish forge relationships agencies collaborate facilitate development integration operating program initiatives activities direct develop efficient methods internal controls programs procedures improve cost effectiveness streamline organizational financial structures assure conformity sound management business principles local field offices manageme facilitate statewide site audits dcss field offices evaluate current practices identify trends indicate opportunities operational excellence procedures achieve daily challenges recommend improvements financial processes assures rapid process improvement rpi standard operating procedures implemented followed followed case management practices consults performance management ensure effective proper corrective actions put place increase performance maintain compliance federal regulations manages dcss dcss operating account statewide debit card program monitors manage child support banking contract developmentrenewalsamendments consistently manage multiple feasibility projects priorities effectively daily trained new staff job duties company policies safety procedures rapid onboarding recruited hired talent operations service delivery managed branch offices mentoring crosstraining new leadership part succession planning reviewed established business practices improved processes increase efficiencies reduce expense without compromising customer service levels assists projects presentations assignments assigned dhs executive leadership team negotiated contracts outside providers rates facility leases minimize costs company lutheran immigration refugee service clinical case manager va state 072016 122017 participated member multidisciplinary team providing ongoing case management services adults severe persistent mental illnesses provided crisis intervention risk assessments assisted outreach engagement services engage clients maintain working relationships participated psychiatric consultation supervision program meetings inservice trainings complied applicable program research evaluation procedures identified care needs individual patients coordinated responses based physician advice insurance limitations procedural costs helped patients receive appropriate highquality care reasonable results partnered physicians social workers activity therapists nutritionists case managers develop implement individualized care plans documented patient interactions interventions electronic charting systems managed support services fostered communication among social workers therapists hospital staff patients collaborated external agencies meet educational transitional needs students reduced care costs without sacrificing quality service coordination multidisciplinary collaboration camp recovery behavioral health technician pearl ms 122013 072016 direct oversee multifunctional program activities involving complex range mental health programs recruited hired facilitated trainings hired staff providing direct supervision ongoing staff development continuing education employees oversee manage staff 14 fulltime employees 4 parttime employees 2 contract psychiatrists partnered quality assurance team develop update clinical policies improvement plans procedures written material contractual obligations oversee personnel hr functions includes yearly performance reviews reference checks staff time leave reports responsible planning development implementation process improvement projects outpatient clinics developed updated policies procedures maintaining compliance statutory regulatory local state federal guidelines relating hipaa benefits administration general liability analyze collected stakeholders data findings interpret complex legislative regulatory policy guidance use managing mental health programs provide daily guidance advice assistance clinical therapists case managers administrative staff new hires develop implement strategies plans meeting clinic objectives establish forge relationships external organizations collaborate facilitate development integration operating public mental health program initiatives activities oversee ensured nsured compliance cmo providers medicaid providers parental court accountability program oversee county case management duties included therapy medical services housing program assistance medical insurance provision disability benefits monitored inspected staff processes eliminate hazards posed residents staff ensuring continuous compliance regulations conducted routine facility inspections identifying areas needing improvement eliminating hazards posed staff residents continued compliance associated regulations perform audit reviews identify quality improvement needs plans provide recommendations based research findings product performance participated supervisory meetings assigned shore united bank branch banking specialist chester md 062002 082009 supervisedtrained tellers developed strategic alliances solicited business accounts performed monthly branch vault audits drove operational improvements resulted savings improved profit margins counted currency coins checks cash drawer cash machines atm crosssold wide range services products increase new business expand existing customer relationships ach authorizations credit card reconciliations deposit transfers bank reversal requests fees journal entries reconciled weekly debit card transactions disbursements researchcorrection disbursement errors reversals versals handled employee personnel performance developed improvement plans opened new accounts made changes existing accounts actively listened customers handled concerns quickly escalated major issues supervisor executed wire transfers stop payments account transfers increased branchs revenue 200 within 3months promotion counted verified handled bank deposits armored car transactions consistently exceeded branch individuals goals monthly established rapport new clients increase satisfaction loyalty quarterly employee excellence award multiple times accomplishments administrative performance management streamline personnel affiliations society human resource management international association administrative professionals american medical informatics association