career overview jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom business analyst consultant programminganalyst background implemented contractual service level agreement reporting program tools application productivity programs based function point analysis led teams india mexico ibm function point center excellence manager qualifications business analysis requirements gathering functional requirements process improvement user acceptance testing accomplishments advanced problem solving abilities quality assurance superb communication skills critical thinking drove ibm contractual penalty reduction client service level metrics tools implementation system documentation training drove productivity gains internal ibm external contract client productivity programs using function point analysis achieved certification international function point users group ifpug promoted manager ibm function point center excellence americas 2012 global ibm function point center excellence contributing member work experience business analyst 102006 current spectrum lamar co consults performs requirements gathering workshops determine contractual service level agreement sla reporting needs performs gap analysis tailors tests installs service level measurement slm data collection reporting tools client sites creates supporting slm tool documentation desk procedures client conducts slm tool training identified client resources sizes functional nonfunctional project requirements utilizing function point analysis determine productivity measures application installations maintenance trains clients productivity measurement programs leads staff eight offshore function point analysts system environment security lead 032006 102006 rowe price san francisco ca security access lead mainframe as400 system environments trained additional system access management staff united states argentina focal point security problem escalations ibm management business analyst 091999 032006 college william mary williamsburg va managed sixteen function point analysts across three united states nissan sites one canadian nissan site request service rfs coordinator managed project estimates project requests nissan ibm collaborated business metrics office process teams help drive nissan achieve capability maturity model integration cmmi level 3 rating drove improved processes procedures client programmeranalyst 081995 101999 college william mary williamsburg va collaborated project managers users requirements gathering analysis project design project development testing implementation mainframe environment projects leading automobile finance company programmeranalyst 061990 081995 united american insurance company city state collaborated project managers users requirements gathering analysis project design project development testing implementation mainframe environment projects leading health insurance company education training business administration university texas dallas richardson texas associate applied science computer science rock valley college rockford illinois certifications certified function point specialist cfps skills function point specialist metrics specialist automotive financial services insurance manufacturing mainframe programmeranalyst as400 mainframe mvs vsam vseesa cobol cics windows 2000nt7xp