thelma vacirca automotive service manager resultsdriven automotive service manager 5 years experience leading highperforming service teams proven track record maximizing customer satisfaction streamlining operations driving revenue growth adept implementing costsaving strategies cultivating strong client relationships fostering culture continuous improvement committed maintaining highest quality standards ensuring safe productive work environment thelmavacircagmailcom 241 1178685 123 cherry lane pittsburgh pa 15212 education associate applied science automotive service management pennsylvania college technology williamsport pa aug 2014 may 2018 relevant coursework automotive systems service management vehicle diagnostics automotive electronics suspension steering engine performance brake systems heating air conditioning links linkedincominthelmavacirca employment history automotive service manager pep boys pa mar 2023 present successfully increased overall customer satisfaction ratings 25 within first year implementing new service protocols enhancing staff training programs boosted average monthly revenue 15 first two years resulting additional 12 million annual sales strategic marketing initiatives upselling techniques reduced staff turnover rate 30 creating supportive work environment providing performancebased incentives offering comprehensive training development opportunities streamlined service department operations leading 20 reduction average vehicle turnaround time 10 increase overall productivity assistant automotive service manager monro auto service tire centers pa aug 2018 jan 2023 successfully increased overall customer satisfaction rate 15 within first year implementing improved communication strategies streamlining appointment scheduling processes effectively managed team 10 technicians resulting 25 increase productivity reducing average repair time 20 reduced inventory costs 10 efficient management implementation new vendor negotiation strategy leading annual cost saving 50000 center identified implemented new marketing strategies led 30 increase new customers subsequent 20 growth annual revenue skills diagnostics troubleshooting inventory management customer relations team leadership warranty administration preventative maintenance certificates automotive service excellence ase certified master automobile technician mar 2022 fixed operations specialist certification national automobile dealers association nada may 2020 memberships automotive service excellence ase