ryland mayfield senior support engineer contact rylandmayfieldemailcom 123 4567890 miami fl linkedin education bachelor science information technology florida state university 20022006 tallahassee fl skills python sql agile project management apis network infrastructure data analysis technical writing presentations work experience senior support engineer halcyon financial technology lp 2017current miami fl updated workflows software deployment tech support phone system maintenance increasing efficiency 38 analyzed current systems recommended updates replacements increasing productivity 49 addressed resolved 92 level iii escalations within 2 hours increasing customer satisfaction 41 conducted monthly training sessions boost technical understanding working knowledge application lifecycle support engineer acordis international corp 20092017 miami fl designed solutions technical issues financial program software improving efficiency 7 collaborated 2 internal departments resolve tickets coordinate ticket schedules resolve escalated tech requests scheduled video conferences inperson meetings new clients assist financial program application increasing customer satisfaction 49 brainstormed potential features financial software apis reducing amount needed code 34 support engineer virtuworks 20062009 miami fl addressed technical issues 12 visitors day including subscription cancellations account lockouts unresponsive webpages increasing customer satisfaction 19 monitored network infrastructure telecommunication channels issues increasing productivity 17 configured devices installed hardware implemented mdm solutions improving network security 33 collaborated stakeholders prepare equipment video conferences reducing technical errors delays 28