jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary dedicated customer service professional knowledge service delivery proven multitasking abilities committed maintaining professional relationships increase profitability drive business results knowledgeable dedicated customer service professional extensive experience retail industry solid team player outgoing positive demeanor proven skills establishing rapport clients motivated maintain customer satisfaction contribute company success specialize quality speed process optimization articulate energetic results oriented exemplary passion developing relationships cultivating partnerships growing businesses skills customer retention strategies order refund processing customer data confidentiality data entry maintenance problem anticipation resolution complaint resolution client relations attendee relations nightly audits escort instructions feedback collection goal setting performance assessment education south college knoxville tn 2022 associate business administration business administration management certifications first aidcpr certified work history jekyll island authority customer service cashierapparel team lead jekyll island ga 032021 072021 stepped assist customer service manager complaints issues times department short staffing maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns checked status orders backordered products coordinate efficient shipments greeted customers listened closely problems described determine solutions leveraged sales expertise promote products capitalized upsell opportunities handled daytoday customer contact via phones faxes emails initiated upsell techniques increase sales boosting sales followed company work processes receive open unpack boxes cartons totes stock merchandise restock rotate merchandise shelves build merchandise displays operated cash register scanner itemize total customers purchases collect payment customers make change bag merchandise opened closed store specific direction store manager assisted customers signing store loyalty programs provided details key benefits capital vacations event coordinator king williams va 102020 032021 managed administrative logistics events planning including contract signing fee collection event booking event promotions coordinated schedules timelines events performed event coordination larger parties gatherings managed event logistics operations including support staff vendor services volunteers organized coordinated deployed events focusing delivering superior customer service liaised marketing pr colleagues promote special events social calendars evaluated existing plans processes events planning services identify opportunities improvement coordinated florists photographers videographers musicians officiants ceremony participants rehearsals preceremony ceremony reception events selected ordered cor event materials developed decor theme ambiance events satisfy clients vision budget provided superior customer service leadership greeting assisting customers operated cash register scanner itemize total customers purchases collect payment customers make change bag merchandise opened closed store specific direction store manager followed company work processes receive open unpack boxes cartons totes stock merchandise restock rotate merchandise shelves build merchandise displays managed efficient cash register operations including scanning items processing payments issuing receipts increased business sales utilizing product service knowledge developed strong rapport customers created positive impression business worked diligence regularly meet exceed special targets including credit card applications special donations specific product promotions used product knowledge sales abilities customer relations skills drive substantial sales increases type type products maintained uptodate knowledge store sales payment policies security standards golds gym front desk associate city state 022016 102020 greeted visitors customers upon arrival offered assistance answered questions build rapport retention answered multiline phone system respond inquiries transfer calls correct departments personnel used internal software process reservations checkins checkouts confirmed relevant guest information payment methods prevent fraud oversaw fastpaced front desk operations guests needs busy facility maintained cleanliness organization front desk area prepared weekly employee work schedules team members provided oneonone mentoring youth need extra support modeled reinforced positive behaviors diverse techniques kept athletic games equipment facilities organized maintained trained staff members conducting events following safety procedures