jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional overview highly motivated sales associate extensive customer service sales experience outgoing sales professional track record driving increased sales improving buying experience elevating company profile target market qualifications sql dba experienced maintaining sql server environments installs configuration administration manage systems directly enduring uptime functionality recommend plan test execute upgrades provide application support user training consistently provide quality work accountability selfmotivated individual excellent interpersonal communication skills exceptional ability multitask accomplishments programming strong analytical skills database servers structured query language sql expert project management strong collaborative skills optimizing performance tuning excellent problem solving skills customer needs assessment increased revenues 12 developing codes accounting tasks including cost estimation revenue generation work experience business analystsql dbatechnology services managercustomer services managersystems analyst 092008 current rk mechanical inc city state ms sql server database administration including install configure schedule tasks regular database backup maintenance activities create modify tables stored procedures various clustered nonclustered indexes triggers check constraints functions create knowledge base articles team endusers create maintain technology related policy procedures identify data issues provide recommendations resolution ensure optimal performance integrity provide user training develop custom crystal ssrs reports provide adhoc queries needed data mining analysis provide escalated technical support service desk team endusers work consultants vendor technical support needed implement maintain sap crystal server scheduled ondemand access business data implement maintain ssrs scheduled ondemand access business data proactively identify opportunities utilize information systems improve efficiency manage external application development team internal information delivery engineer implement maintain training development environments set new user accounts periodically audit security inactivate user accounts research recommend manage processes activities associated ensuring successful business solution implementations create maintain iso 9001 procedure documentation provide audit training customer services team service field technicians maintain provide user support inhouse developed applications build release xcode projects provided development team implement maintain amazon web services ec2 s3 rds environment data analystrisk analyst techit support specialist 042005 092008 flatiron financial services formerly centrix financial llc city state created automated data marts support management group report creation delivery information solutions support business needs ensure client satisfaction interfaced personnel understand business requirements report analysis requests formulated maintained complex tsql queries stored procedures views created reports using crystal reports 9 business objects 11 mined data sets using sas produced synopsis results wrote functional specificationsrequirements created policy procedure documentation project manager business continuitydisaster recovery plan resolved user issues submitted via helpdesk tickets worked 3rd party developers create set maintain asset tracking system previous work history available upon request education training bachelors science finance regis university bachelor science applied psychology regis university ameriteach 10777 implementing data warehouse microsoft sql server 2012 50513 sharepoint 2013 end user site owner training 10775 administering microsoft sql server 2012 databases 10298 sharepoint 2010 admin bootcamp skills active directory ad apple application development business objects business solution call center cisco crystal crystal reports 9 sap crystal client customer services data mining databases delivery disaster recovery documentation doclink engineer financial functional information systems iso 9001 access microsoft dynamics microsoft office suite microsoft sharepoint sharepoint windows 7 2000 mysql os personnel processes research sas servers sql sql server technical support user support user training tsql vista visual studio windows server articles