work experience operations manager new york ny october 2018 present designed new ticketing system help address member needs proactively leading 10 reduction churn yoy built various automations improve operational effectiveness including feedback form system reduced manual work 80 overhauled crm platform data enriching building live dashboards writing custom scripts increase crossfunctional collaboration reduce tedious data updates created current sops workflows company including billing procedures onboarding walkthroughs client management protocols operations lead contract new york ny march 2018 august 2018 enhanced crm data enrichment practices improved deal conversion rate 15 6 month period revamped internal processes leading improvement transparency team productivity liaised startup founders event staff coordinate monthly inperson dinners current potential members worked partnership uk growth team develop longterm strategies uncover untapped growth opportunities senior client success manager atlanta ga march 2016 march 2018 led implementation data quality improvement initiative helping increase qualified leads 15 qoq presented software recommendations engineering team helped decrease manual work 30 collaborated founders multiple functions including developing executing onboarding program new client strategists leading marked ability scale team recognized instrumental helping reach 1m annual bootstrapped revenue within first 2 years launching regional digital marketing specialist atlanta ga august 2015 march 2016 designed unique content social channels including monitoring publishing content development optimized identified opportunities boost instore sales increase average basket size tracked benchmarks measuring impact social media campaigns kpis dashboard analytics 1st digital marketing specialist ever hired south region companywide launch improve online presence additional professional experience 5 years retail customer service experience within speciality food coffee tea education bachelor arts international affairs concentrating international business economics policy skills tools project management business analysis strategic planning workflow optimization data visualization process improvement relational databases change management