jessica claire professional summary 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom experienced business analyst number years experience industry excellent reputation resolving problems improving customer satisfaction communicative collaborative proven history improving business operations support corporate growth revenue exceptional organizational project management leadership skills skills data analysis strategic planning webbased reporting tools revenue development business process mapping work history business analyst 062015 current moodys investors service inc charlotte nc conflict resolution microsoft office suite project management staff management pivot tables initial point contact executive inquiries fannie mae complaint referrals federal housing finance authority fhfa interact customers service providers crossfunctional units coordinate services deliverables identify potential areas process improvement employee training needs recommend changes including technology enhancements research track analyze critical data reports use program evaluation methods stakeholder engagement techniques collect analyze routine information decision makers support business strategic plan increased customer satisfaction 30 using analytical approaches methods techniques drive agilebased problem solve sessions focus studies lessons learned resolve issues impacting business operations goal achievement evaluated current business operational programs offered recommendations improvement designed developed robust solutions meet customer business needs manage project activities progress scheduling ensure successful performance monitor employee productivity generate performance measurement reports conduct gap analysis determine growth opportunities coordinate facilitate team trainings prepare special reports individual reports dashboards provided subordinates manager distribution examine policies pertinent mortgage industry ensure lendersservicers adherence fannie mae guidelines procedures regulations gather salesforce program data assist developing recurring special reports preparing executive briefings similar materials use executive staff federal housing finance agency fhfa reporting program accomplishments build library standard work documents scripts reusable knowledgebased assets produce consistent streamlined business intelligence results increased first call resolutions 45 third fourth quarter conducted interviews key business users collect information business processes user requirements mapped process activities identify shortfalls propose options rectify operational inefficiencies assigned tasks associates staffed projects updated involved parties enhance optimal business flow synthesized current business intelligence data produce reports polished presentations highlighting findings recommending changes drafted monthly quarterly reports company financial metrics assess successes account deficiencies diminished process gaps encouraged optimal productivity closely supervising workflow claims analysts mail clerks created workflow diagrams gantt charts clearly demonstrate processes timelines met stakeholders establish favorable business relationships support mutually beneficial interests assessed impact current type business processes users stakeholders evaluated potential areas improvement improved business direction prioritizing customers implementing changes based collected feedback applied honed problemsolving skills analyze resolve issues impacting business operations goal achievement worked closely software development testing team members design develop robust solutions meet client requirements functionality scalability performance consumer response intake specialist 062013 062015 cvr energy inc pawhuska ok processed consumer complaints included applying knowledge consumer financial protection regulations problems bank home loans collection agencies student loans researched analyzed documented complex complaint cases applying knowledge consumer financial protection regulation laws guidelines consumer concerns mortgages credit cards credit reporting debt collection agencies payday student loans relayed results research analysis consumers various stakeholders provided recommendations management based analysis complaint trends suggest policy change use best practices identified defects opportunities improvement related consumer response portals simplify consumer access increased volume inquiries processed 50 per day within approximately two months improved inquiryhandling process expedite timely resolution reduce sla expanded inquiryhandling workload include regulatory agencies outside cfpb office comptrollers office ncua fdic ftc ensure service providers compliance consumer laws human resources assistant 092009 092010 aramark city state managed broad range hr functions including recruitinginterviewing employment verifications onboarding payroll benefits plan administration enrollment disability hris administration personnel file management hr policy development new hire orientation fmlaleaveofabsence administration chaired annual flexenrollment meetings registration assisted senior management making key decisions developing submitting performance compensation reports status updates improvement recommendations maintained work structure updating job requirements job descriptions positions job announcements improved filing systems confidential employee records hris resulting improved accessibility efficiency maintained applicant tracking system employee time sheet payroll records submission resolved employee benefit compensation related issues benefit enrolment withdrawals beneficiary changes hr i9 database management union grievances brought i9 verification full compliance auditing records identify missing incorrect information following employees correct record deficiencies reduced benefits cost 15 upgrading quality recordkeeping eliminating payments ineligible individuals reduced unemployment claims 20 consistently achieving ontime filing attending unemployment hearing investigations verified investigated employment claims data organized new employee orientation schedules new hires administered compensation benefits performance management systems safety recreation programs created completed personnel action forms hires terminations title changes terminations reduced workers compensation claims instituting corporate safety training program converted employee status temporary permanent coordinated work activities subordinates staff relating employment compensation labor relations employee relations education master science federal program management 122021 catholic university america washington dc minored human resource management master arts psychology university phoenix phoenix az majored human resource management bachelor arts psychology university maryland baltimore county baltimore md