professional summary jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom driven professional exceptional leadership project management skills proven ability effectively plan coordinate meet deadlines multiple projects 10 years experience combining management enduser support project management implementation technical support importingexporting data maintenance outstanding relationship building training presentation skills skills systems software programs account management troubleshooting software application project management technical support troubleshooting education healthcare reform certification database management problemsolving skills 10 years endclient interaction skills strong verbal communication bilingual spanishenglish 122014 work history healthcare reform center policy institute augusta ga bachelor science core classes computer sciencebusiness american college panama city panama high school diploma instituto fermin naudeau panama city panama 121999 121997 bposvc del consulting advisor ghx various field cities wa 112017 current guide provide technical business expertise client integration teams external vendor teams data integration needs adp health compliance product responsible coordination vendors providing adp data products building partnerships solve client problems ensuring consistent superior client experience taking abroad perspective identify solutions analyze data trends improve clients data integrity identify red flags recognize data patterns work different vendors ensure interface adp application manage integration projects new vendors work development add new features products adp application identify operational efficiencies streamlining automating processes reducing manual work share knowledge best practices mentor new hire consultants specialists work proactively clients provide information best practices training adp application manage special projects acquisitions vendor migrations etc imolementation consultant iii adp llc city state 122014 112017 manage client onboarding projects current adp platforms workforce idesign thirdparty software provide support adp applications interface cloud oracle sybase ldesign third party vendors train support clients different adp applications databases customize install adp workforce management solutions according client needs expectations communicate project team progress collaborate client development team client successfully transitioned client service handle escalations monitor morale team members identify issues relate recommendations improvement develop training material internal support team members mentor new hires member associate survey solution leod technical support analyst adp llc city state 102010 102014 setup software hardware interface different systems cloud oracle etc support install upgrades assist technical problems ie performance security etc adpsupported products work corporate development implement new services technology adp applications use knowledge management database locate solutions issues provide onsite assistance issues could resolved via remote tools install upgrade software develop custom solutions clientserver products provide complex technical expertise industrystandard database applications internet explorer ms access oracle mysql ms sql server etc gather client databases environment variables recreates client scenarios pc lab environment effort resolve complex database issues assist new products pilots rollouts departments clients act liaison implementation client services management corporate support ensure highimpact issues resolved timely satisfactory manner mentor train newly hired associates ensure successful integration role develop training material internal support team members identify training needs department assist training development programs act team leader absence manager prioritizing critical issues providing direction ensuring appropriate client support delivered timely effective manner stay current emerging technology trends order provide technical support product rollouts andor existing offerings assist developing internal documentation support new features procedures product enhancements leod technical support ip mdu cae 3 comcast cae city state 022007 112010 installs software programs troubleshoots operating systems software hardware troubleshoots pcemailmodemhome networkingtcpipjava problems appropriately established accurate problem call tracking helpdesk ticketing system maintain excellent knowledge windows macintosh operating systems internetip web browsers email pc operating connectivity technologies diagnoses pc hardware software operating system cable modem cabling issues remains abreast new products technology maintain different technology projects requested