jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary enthusiastic experienced telecommunications engineer eager contribute team success hard work attention detail excellent organizational skills clear understanding provisioning ordering voice data circuits excellent reputation resolving problems improving customer satisfaction driving overall operational improvements consistently saving costs increasing profits meticulous billing analyst considered expert multitasking invoicing customers providing outstanding service able prioritize tasks work strict deadlines skills network implementation project management skills database management expertise installation management project monitoring network applications vendor network development granite support microsoft office applications network engineering project management abilities inventory management ordering order management ticket management powerpoint network configuration oracle financials icoms education training louisiana technical college bastrop la associate technology information technology experience ipg mediabrands network implementation engineerbilling analyst san francisco ca 102002 current responsible creation removal industrystandard circuit design circuit orders ie access service requests asrs meet market service delivery requirements carriertocarrier trunks interconnections overall matrixbased project management endtoend order installation process including tracking relative processlevel slas responsible ensuring timely accurate accurate updates interconnectrelated inventory data coxs inventory management system coordinate multiple corporate field teams departments creation cox industrystandard documentation including limited access service requests asrs firm order commitments focs design layout records dlrs single point contact cox voice network provisioning design engineering issues interconnecting carriers ie ilecs clecs ixcs wsps required completes engineering circu comp circuit designs use ordering trunksfacilities conjunction field resources network planners telco partners priman primary interface provisioning design order implementation voicerelated services vendor carriers monitor vendor compliance slas commitments provide reports data endor relating billing inquiries disputes single point contact assigned cox markets questions circuit trunk design diversity process issues delivery dates develope develops distributes routine ad hoc reports relating switching trunks circuit port inventories management field personnel responsible updates maintenance network trunkrelated inventory data coxs inventory management system granite develop mps workflows support deploymentmac activity related voice network interconnection trunks coordinate solutions escalations vendors field personnel service delivery issues create process resolve national numbering uet unified event tickets cox business customers porting requesting new telephone numbers processing invoices posow purchase orderstatement work requests aimed supply chain operating new equipmentservices communicates credit collections customer service operations department members assist remedy billing issues follow company procedures keep data confidential iqvia holdings inc billing analyst tacoma wa 112001 102002 specialize facility billing performing researching creating reports help identify delinquent client accounts responsible auditing bills different telco companies ensure customer overcharged responsible disputing finance miscellaneous charges sending bills accounting showing amounts paid account number credit responsible making sure bills paid timely manner prevent late charges disconnect service showed proven ability work short deadlines developed tracking system spreadsheet keep running total usage amounts monthly bills well archiving invoices reports communicated credit collections customer service operations department members assist remedy billing issues followed company procedures keep data confidential sprint long distance analyst tech city state 052000 102001 responsible escalating orders local telecommunication companies installation new sprint services ensure proper circuit component provisioning layout responsible providing analytical assistance independently creating generating standard ad hoc reports analyzing noncomplex data assist internal external customers senior analyst andor management business decision making earned reputation good attendance hard work worked closely team members deliver project requirements develop solutions meet deadlines improved customer satisfaction finding creative solutions problems recognized management providing exceptional customer service intermedia communications provisioning coordinatorbilling analyst city state 051995 042000 responsible initiating placing access service requests orders switched special access services include voice data private lines ds1s ds3s ss7 frame relay using exactpcbds telis system responsible providing vendor required information due facilitate efficient circuit turnup respond bell independent companies within timely manner required information concerning equal access conversions creations new tandems prevent service interruption customers responsible auditing bills different bell independent companies checking ensure company wasnt overcharged disputed finance miscellaneous charges dispatched bills accounting communicating amount paid account number credit monitored long distance call usage new historical customers goal reduce fraud bad debt unauthorized usage accomplishments march 2017 given task manage large project consisted processing disconnects requests cfa rolls changing variable term agreements existing ds3 facilities saved company 500k june 2018 processed total 10883 trunking circuits included new requests adding existing groups disconnects completed 3 month time period exceeded deadline 1 month