summary jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom reliable customer service representative extensive track record demanding sales account management environments personable responsible cashier 2 years retail customer service solid team player upbeat positive attitude resultsdriven proven ability establish rapport clients highlights strong organizational skills active listening skills sharp problem solver energetic work attitude resourceful accomplishments dedicated team player account management resultsoriented selfdirected time management strong problem solver strong interpersonal skills customer assistance worked company systems live support diligently completed assigned tasks working overtime needed quality communication interacted 50 affiliate stations us puerto rico ensuring reliable highspeed delivery residential smallbusiness customers computed data reports provided required weekly monthly quarterly reports listing sales figures client track records customer service researched calmed rapidly resolved client conflicts prevent loss key accounts sales consistently generated additional revenue skilled sales techniques product sales crosssold services rate 30 upgrading customers different plans product packages market research interviewed clients via market research surveys identify product issues customer needs customer interface greeted customers upon entrance handled cash credit transactions assisted customers phone regarding store operations product promotions orders multitasking cashiered two cash registers tandem maximize customer flow database maintenance assisted managing company database verified edited modified members information experience accountant applied industrial technologies inc eastlake oh investigated resolved discrepancies monthly bank accounts tight deadlines collaborated extensively auditors preliminary yearend audit processes tracked capital spending approved capital requests aligned financial activity regulations gaap thoroughly reviewed financial statements tax audits correct discrepancies managed cash stock inventory balances accurately maintained adequate cash supply cash drawers multiple checkout stations processed issued money orders customers marketing sales ccs medical arlington tx 2014 052015 032013 102013 contributed relevant conferences events offline online increase brand awareness analyzed ratings programming features competitors evaluate effectiveness marketing strategies managed inbound outbound marketing campaigns generate new business support partner sales teams coordinated preshow postshow activities trade shows coordinated monthly quarterly marketing community events aitel mobile money online banking presented current promotions public events tradeshows implemented evolved highimpact strategies target new business opportunities new markets successfully interacted customers retail buyers expedite orders clotomer service hca lake toxaway nc maintained uptodate knowledge store policies regarding payments returns exchanges prevented store losses using awareness attention detail integrity organized weekly sales reports sales department track product success 2012 2013 attended local regional national trade shows product development training defined territory needs worked strict deadlines responded service requests emergency callouts promptly responded general inquiries members staff clients via mail email fax successfully interacted customers retail buyers expedite orders assisted customers store product complaints processed issued money orders customers responsible ringing customers timely manner guaranteeing high level customer service acoministrative assistant 2010 072011 stella brothers city state drafted meeting agendas supplied advance materials executed followup meetings team conferences managed receptionist area including greeting visitors responding telephone inperson requests information maintained front desk reception area neat organized fashion served central point contact outside vendors needing gain access building planned meetings prepared conference rooms dispersed incoming mail correct recipients throughout office supplied key cards building access employees visitors made copies sent faxes handled incoming outgoing correspondence created weekly monthly reports presentations managed daytoday calendar companys senior director education associate arts international business makerere university business school kampala kampala coursework business marketing communications affiliations makerere business school skills professional friendly careful active listener multitasking strong public speaker cash handling account management creative customer service time management telephone skills 2013