jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary seventeen years experience information technology field seven years experience curriculum design computer based training development group project management experience twelve years advanced problem solving skills expertise advanced customer service training experience curriculum data analysis curriculum design advanced data analysis student counseling learning analysis market analysis customer service training advanced planning training success evaluation team building articulation development quantitative project analysis project management implementation qualitative project analysis advanced conflict resolution evaluation advanced user experience market driven planning expertise computer based training design data analysis highlights media design productivity photoshop microsoft network management premier word novell console 1 illustrator excel microsoft networking indesign powerpoint cable wiring standards flash project machine hardware dreamweaver outlook windows os installation fireworks ilife repair soundbooth pages mac os installation repair quarkxpress numbers virtualization camtasia keynote parallells html coding imovie vmware desktop fusion php database connection iphoto course management software education doctorate education higher education edd concordia university med western governors university 2012 masters education learning technology learning technology bachelor science information technology management information technology management western governors university 2010 bs associate applied science multimedia technologies multimedia technologies utah valley university 2003 aas experience mountainland applied technology college information technology instructor city state 012012 current manage student learning needs create curriculum program manage two part time instructors teach three classes twentytwo students class per day manage open entryopen exit curriculum training program verify training outcome reports maintain coe standards data metric analysis student progress throughout course answer questions potential students parents review update training standards needed new curriculum development according market requirements customer service training tailored toward partner fellow instructors provide cross training student interaction work student service student success counsel students learning methods methods improvement utah department technology services help desk manager campus city state 012010 012012 manage incoming troubleshooting calls four state agencies assisted help desk staff members resolving customer requests first call resolution create specify computer standards utah dept health trained fourteen help desk staff members help desk phone client installation usage software management dept health manage new user creation procedure state departments health natural resources created new user training documentation thirty help desk staff members state utah provide remote control support customers throughout state customer friendliness reported several occasions management staff commended ability teac utilize technology effectively emergency preparedness program utah department health media designer city state 012009 012010 prepare training curriculum preparedness trainings designed eighteen computer based training courses department healths management staff trai hundred managers providing significant cost savings coordinated information technology needs fifty preparedness staff members designed cover art multimedia presentations give trainees sessions prepared one home packets various trainings served technical lead staff member utah department healths training education center technology services utah department health technical support specialist city state 012002 012009 provided advanced level technical support department staff computer repair service inventory control department health hardware created technology standards division health systems improvement served advisory committee mobile device policy creation updated department travel system paper online skills photoshop premier art cable hardware computer repair curriculum development client customer servic database department health documentation dreamweaver fireworks flash help desk html coding indesign information technology inventory control mac os market excel microsoft networking outlook windows os word multimedia presentations natural network management novell php progress quarkx training technical support user training phone troubleshooting wiring