jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom career overview technically advanced information technology specialist successful implementations data communications experienced detailed oriented hardworking client focused customer service focused deadline driven proactive proficient business analyst diverse industry experience banking government professional expertise includes improving supporting data communications planning information protection analysis qualifications strong analytical skills proficiency tcpip protocols network asset management project management strong collaborative skills testng document management capacity scalability planning testing excellent problem solving skills customer needs assessment content management systems tcpip troubleshooting client relationship management routers systems implementations technical documentation strong communications skills accomplishments project management prepared design specifications developed reporting analytics tested managed user adoption client interface collaborated client engagement strategy drive entry riskdriven project methodology improving accuracy project definition sizing estimates yearly resource planning improved client relationships project predictability shared business technical perspectives agreed project roles risk assessment use cases transparent businessaligned development efforts timeboxed delivery work experience 2009 092014 business analyst securitas security services usa inc overland park ks work technical liaison technology projects elicit analyze communicate validate requirements new functionality changes business involving technology infrastructure creation requirement documents clear straightforward using diagrams tables graphics facilitate upgrade software hardware supported coordinate core banking technical activities works individually within team meet specific client requirements understand document assigned banks end end technical solution decompose refine requirements produce detailed featured requirements sme business functional domain knowledge within technology verticals communicate appropriately work technology smes business units make sure requirements functionality decisions distributed appropriately across team track review performance assigned bank remediate issues facilitate activities remediate problems provide complete rca client 092006 122008 infrastructure specialist ibm corporation lansing mi responsible 247 support data centernoc breakfix change controls preparing submitting governance ensure issues get approved engineers technicians resolve timely matter perform network management activities one nations largest commercial networks including data voice network support managing eds multiple vendors work client network connectivity issues monitor performance analyze statistics identify resolve system infrastructure documentation responsible creating change controls break fix issues presenting change control committee approvals following vendors scheduling implementing mpls bgp dmvpn eigrp rip edge router core router support relocation datacenters around globe 062005 032006 ip connectivity specialist tek systems city state worked token ring ethernet migrations including moving servers printers workstations old networks new ethernets processed dns changes printers switches servers support nt 40 windows 2000 2003 servers os conversions approximately 1200 networks lucent vital qip dhcp service microsoft dhcp service support troubleshooting problems caused conversion worked closely client staff design configuration administration dns dhcp services consist using visio power point servers ethernet migration project responsible projects area well assist troubleshooting resolution dns andor dhcp issues impacting services corporate network responsible ip address schema design large complex networks remotely converting multiple edge routers legacy frame relay connections mpls connections well testing implementing new datacenter infrastructure education training 1994 associate applied science electronics devry institute technology columbus oh skills tcpip technical documentations troubleshooting project management excellent analytical decision making problem solving interpersonal team negotiation conflict management time management skills excellent verbal written communication skills technical non technical audiences various levels organization meaning executive management individual contributors