summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom experienced insurance professional 16 years determining liabilities negotiating settlements detail oriented observant knowledgeable excellent interpersonal documentation skills efficiently handle high case volumes accuracy care talented claims adjuster emphasizing effective time management cost control mediation selfmotivated customerfocused accurate property claims adjuster excellent time management problemsolving capabilities logical fair ability thoroughly explain insurance policies settlement offers claimants expertise assessing damage calculating data preparing investigation reports skills experience understanding insurance policies outstanding customer service skills ability use computers excellent time management skills property claims insurance fraud expertise property branch adjuster nationwide harrisburg pa marketing sales background strong interpersonal communication skills claims file management processes litigation resolution 082018 current determined insurance coverage levels restrictions thoroughly examining claims forms associated records verified liability extent reviews police reports medical treatment histories records spearheaded claims negotiations contributed litigation processes unsuccessful settlements reviewed police reports medical treatment records medical bills physical property damage determine extent liability analyzed information gathered investigations reported findings recommendations demonstrated selfreliance meeting exceeding workflow needs contacted injured parties legal representatives negotiate final settlements claims reduced loss ratios fair prompt processing claims obtained necessary information complete proper evaluation injury claims interviewed claimants medical specialists employers determine pertinent claim information researched analyzed beneficial insurance investment options made recommendations clients upsold products policyholders potential new clients interviewed prospective clients gather information financial needs discuss existing coverage offered policy guidance management promote asset protection delivered exceptional customer service clients effectively communicating information actively listening concerns reviewed policies determine appropriate levels coverage assist approval denial decisions property damage claims representative sedgwick cms city state 102013 082018 delivered exceptional customer service clients effectively communicating information actively listening concerns reviewed policies determine appropriate levels coverage assist approval denial decisions resolved interpersonal conflicts listening finding common ground building relationships provided excellent service attention customers facetoface phone conversations assessed policy coverage pulled contracts review provided quality customer service assigned insured claimants throughout claims process deliver timely service customers negotiated settlements uncomplicated claims accordance actual company liability delivered quality customer service assigned insured claimants throughout entire claims lifecycle promote effective service times parties acoministrative supervisory sales producer state farm mutual automobile insurance company city state 012007 102013 placed orders answered customer questions inperson email phone maximize customer service identified customer needs deliver relevant product solutions promotions meet target budgets followedup clients installations assess quality service customer satisfaction contacted new existing customers discuss specific products could meet needs championed contact management system launch achieve 100 client organization fostered relationships customers expand customer base enhance loyalty retention improved profitability developing pipeline utilizing multiple marketing channels sales strategies created sales revenuegenerating opportunities new markets improve bottom line improved overall customer purchasing experiences promote steady revenue monitored customer order process addressed customer issues prepared processed contracts order forms new existing customers education training associate science northeastern illinois university chicago il