charlotte may experienced call center manager johndoeemailcom los angeles ca summary resultsdriven call center manager 7 years experience managing leading teams achieve goals expertise training hiring retaining employees ensuring worldclass customer service skilled streamlining processes improve efficiency effectiveness experience groundworks call center manager managed oversaw appointment center agents resulting improved efficiency effectiveness los angeles ca ongoing managed team 20 appointment center agents ensured met monthly goals resulting 30 increase sales completed quality reviews scorecard assessments agents monthly basis resulting 25 improvement customer satisfaction coached trained evaluated monitored appointment center agent performance resulting 20 decrease customer complaints abc company call center supervisor supervised team 15 agents achieve goals resulting positive culture supervised team 15 agents ensure met goals resulting 15 increase sales developed implemented training programs resulting 20 improvement customer satisfaction new york ny date period monitored agent performance provided feedback resulting 10 decrease absenteeism xyz corporation call center team lead san francisco ca date period led team 10 agents provided worldclass customer service resulting high level customer satisfaction led team 10 agents achieve goals resulting 25 increase sales provided worldclass customer service resulting 95 customer satisfaction rate coached trained team members resulting 15 improvement first call resolution team building led team 15 agents exceed sales goals 20 effective communication coaching strengths process improvement reduced call wait times 50 increased customer satisfaction scores 15 streamlining processes university california los angeles bachelor arts communication education performance management developed implemented performance improvement plans resulting 25 increase agent productivity los angeles ca date period english native wwwenhancvcom languages spanish proficient powered enhancu