jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary logical database analyst skilled requirement analysis software development database management selfdirected proactive professional two years vast experience collecting cleaning interpreting data sets natural problemsolver possessing strong crossfunctional understanding information technology business processes education carleton university ottawa 022022 bachelor science computer science minor mathematics certifications certified scrum master csm issued scrum alliance sept 2021 level 2 secret security clearance experience bae systems database analyst warrenton va 032023 current oversee upgrades system software maintain data cleanliness accuracy adding custom validation rules custom formulas reports dashboards salesforce platform troubleshoot salesforce program system malfunctions restore normal functioning explore new technologies tools enhance current processes productivity security extract data salesforce using various programs soql generate reports perform data manipulation later import data back platform ally technical analyst remote oh 092020 032023 provided tier 12 support customers email phone zendesk ticketing system english spanish whilst following sla agreements maintained data integrity applying changes client databases using sql select alter statements cursors take backups restore databases creating publications snapshots replicated databases created large sql scripts cursors import migrate clients historical data old system database matching schema using excel occasionally provided tier 3 support making code changes commit changes source control gitkraken deploy later date updated client sites running migration scripts deploy new code via azure devops octopus deploy occasionally troubleshoot etl jobs client databases using azure visual studios ssis ssis developed maintain data reporting system using sql powershell understand client usage make educated business decisions progression product azure built reports clients data using reporting tool tibco jaspersoftjasper integrated new features onto product sql queries powershell scripts azure azure active directory handled multiple implementation projects onboard new clients customizing site applying data changes onto database importing client data xmls apis set automatic database jobs backups passionhr scrum master huntsville al 022021 012023 led team 8 individuals implemented agile methodologies ran scrum ceremonies including daily scrum sprint review sprint retrospective backlog refinements assisted team development removing impediments improving team capacity holding team accountable commitments supported product owner managing customer expectations project deliverables managing internal stakeholder communications enhanced team performance making appropriate commitments story selection enforcing definition ready done fortinet technologies l1 customer service representative city state 082019 082020 handled incoming phone calls create technical tickets customers transfer engineer needed communicated customers phone chat ticketsemails resolved issues customers ticket inquiries including working internal teams necessary device transfersregistration support contract extensions account changes performed minimal troubleshooting filtersfirewalls gui protected company brands improved customer satisfaction finding creative solutions problems four different languages maintained industry knowledge continuing education training monitoring industry publications communicated effectively internal teams obtain correct information provide customers lead right direction participated uat testing new products created proper documentation proper steps usage languages english negotiated french negotiated spanish negotiated