jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary experienced manager twenty years experience health services management experience policy development staff management procedures positively impacting overall morale productivity eager contribute team success hard work attention detail organizational skills motivated learn grow excel within healthcare industry skills business administration project management team leadership staff management data collection analysis expertise epic american healthware eagle carecast treks kronos microsoft outlook microsoft office word excel powerpoint work history assistant director department finance 112010 current montefiore medical center city state monitor daytoday operations ensure departmental goals met patient financial services department collaborate upper management supervisors staff develop efficient operations ensure finance areas within facility compliant nys jcaho cms regulations review monthly quality assessment staff performance ensure productivity offering effective encouraging methods enhancements work closely managers provide effective assistance specific aspects operations responsible supervision financial counselors inpatient ambulatory services resolve work issues ensure quality verification set accounts review weekly denials ensure accurate verification inservice staff needed calculate charges acquire contracted rates approvals selfpay patients track scheduled special needs patients ensure proper verification reimbursement payment maintain correspondence utilization management ensure proper verification accounts review maintain current policy procedures participated meetings managers departments keep productivity step organizations vision monitor basic processes offer recommendations proactive adjustments policies procedures compile review cash collection reports assist continued development work flows improve verification cash collection ensure managers staff well versed various applications policies inservice new associates department review policies procedures organize conduct monthly staff meetings support relevant open communications monitor completed biweekly payroll managers employees utilizing kronos interview candidates vacant positions manager department finance 072008 112010 montefiore medical center city state monitored daytoday operations ensure departmental goals met three campuses ensure finance areas within facility compliant nys jcaho cms regulations performed annual reviews assessing employees performance developed improvement plans performed monthly quality assessments staff performance boost productivity instituting motivational approaches responsible supervision direction finance supervisors supervised twentythree inpatient financial representatives part inpatient verification team weekday weekend staff review accounts ensure accurate timely billing weekly review collections report maximize financial revenue trained guided team members various systems maintain high productivity performance metrics reviewed denials three campuses reduce errors enhance performance address department issues ensure proper timely verification accounts acquired rates approvals selfpay patients track scheduled special needs patients ensure payment proper verification worked managers departments encourage collaboration front end process conducted monthly staff meetings improve communications established maintained positive work environment enhance retention productivity crosstrained existing employees order maximize team performance completed biweekly payroll twentyfive employees kronos supervisor weiler finance department 072004 072008 montefiore medical center city state developed front end process ensure cash collection unit resolved work issues ensure quality verification set accounts ensured staff fully trained various systems established training process guidelines communicated clear concise directions employees oversaw optimized work twelve financial representatives performing highquality verification kept policy procedures uptodate inserviced new associates department reviewed policies procedures reviewed weekly denials ensure accurate verification inserviced staff needed reviewed various reports ensure proper verification accounts compiled reviewed cash collection reports ran reviewed compiled monthly attendance overtime reports associates set managed schedules give proper coverage required areas meet expectations prepared monitored payroll organized conducted monthly staff meetings measured team performance reported metrics leadership compiling maintaining weekly totals chart education associate science business administrationhealth services management 052017 berkeley college