jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary friendly patient advocate trained microsoft software compliance requirements detailoriented hardworking reliable successful working hospital social service entities insurance companies achieve positive allaround outcomes resourceful patient advocate offering 6 years hospital experience versed collaborating insurance companies completing paperwork passionate patient care dedicated 6 highly effective getting patients connected valuable resources technologically savvy successful managing large caseloads 6 years success career experience large hospital environments caring patient advocate successful background working positive intermediary hospitals patients undergoing treatment excellent communication problemsolving abilities bringing 16 years experience field motivated 6 enthusiastic helping patients navigate rights responsibilities treatment personable demeanor priority care service activity monitoring verbal written communication proficient microsoft insurance understanding follow relationship building organized nature resource utilization quality assurance interdepartmental cooperation caseload management skills medicaid knowledge patient rights chart pulling appointment scheduling system updates document filing medical insurance interpreting physician orders insurance verifying payment collection work history patient advocate 092021 current state georgia troup ga utilized knowledge available resources help patients select appropriate courses obtain relevant support assisted patients understanding individual rights responsibilities regards care coverage payment maintained documentation patient activities coverage issues hospital actions reviewed patient claims bills medicolegal documents accuracy managed large caseload patients medicaid department helped patients file appeals insurance denials worked insurance companies resolve disputes collected reviewed patient information assess eligibility special programs responded patient concerns questions compassionate knowledgeable service worked effectively staff departments coordinate resolutions entered details computer systems managed database information helped address client complaints timely corrective actions appropriate referrals worked patients ascertain issues make referrals appropriate specialists offered simple clear explanations help clients families understand hospital policies procedures organized patient records database facilitate information storage retrieval facilitated communication patients various departments staff applied administrative knowledge courtesy explain procedures services patients taught patients families use athome medical equipment recommended service improvements minimize recurring patient issues complaints cashier 082020 092021 magnolia bakery los angeles ca restocked organized merchandise front lanes helped customers complete purchases locate items join reward programs answered questions store policies addressed customer concerns monitored selfcheckout systems provided assistance intervention required replenished sales floor merchandise organized shelves racks bins optimal appearance worked closely shift manager solve problems handle customer concerns reviewed weekly sales ads monitored price changes worked flexible schedule extra shifts meet business needs completed inventory counts ordered merchandise operated cash register cash check credit card transactions excellent accuracy levels mentored new team members pos system operation customer service strategies sales goals promoted customer loyalty consistent sales delivering friendly service knowledgeable assistance collected authorized payments guests assistant manager 032021 082021 laz parking emeryville ca strengthened merchandising promotional strategies drive customer engagement boost sales developed loyal highly satisfied customer base proactive management team customer service strategies offered handson assistance customers assessing needs maintaining current knowledge consumer preferences monitored cash intake deposit records increasing accuracy reducing discrepancies completed regular inventory counts verify stock levels address discrepancies forecast future needs high school diploma 042003 american christian academy texarkana tx education