jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary servicenow developer 4 years experience field itsm itom implementation service experience designing developing administering itil itsm itom service experience various services service tool like event management service mapping service catalog requests customer service management configuration management database cmdb servicenow administration change incident problem management knowledge management service portal reporting integration web services expertise developing maintaining service catalog items experience complex workflows inbound emails actions update sets service requests experience implementing endtoend incident management configuration asset management service catalog change management release management knowledge management record producer order guides involved various inbound outbound integrations using restsoap messages direct web services created various workflows customized existing workflows catalog items change approval process responsible service tool administration module creation new users groups roles services application business services routing rules blackout freeze rules created many scripts includes business rules serverside code modified oob defining process service request creating scheduled tasks monitoring ticket queues generating statistics working knowledge knowledge articles cmdb dictionaries skills web technologies html5 css css3 javascript angular js jsp json xml rest soap web services software methodologies agile waterfall database mysql oracle operating systems linux unix windows servicenow versionshelsinki kingston london new york build releases testing maintenance agile database management software education indiana tech fort wayne 092017 master science engineering management certifications certfied servicenow application developer certification 20591440 certified servicenow system administrator certification 20465158 additional information involved various inbound outbound integrations using restsoap messages direct web services created various workflows customized existing workflows catalog items change approval process created business rules also involved debugging issues existing business rules created client scriptsul policies also lot highlevel customizations like attaching custom event responsible service tool administration module creation new users groups roles services application business services routing rules blackout freeze rules created many scripts includes business rules serverside code modified oob defining process service request creating scheduled tasks monitoring ticket queues generating statistics working knowledge knowledge articles cmdb dictionaries developed ui actions script includes business rules overall platform work history saic servicenow developer richmond va 022020 current created agile approach 2week sprint cycle daily scrums designed content management system various system involved layout css service catalog work created various workflows incident management change management service requests slas designed many email templates using html jelly scripting used notifications integrated fire eye tool servicenow using email integration ie inbound actions scripting worked integration servicenow siebel integrated service catalog incident module used jms integration fulfill requirement worked scheduled jobs mid server script includes fulfill requirements worked order guides arrange sequential order make user comfortable raising request worked servicenow pager duty integration implemented azure ad servicenow integration sso worked performance analytics saic servicenow developer vicksburg ms 102017 012020 spc created custom application service portal vendors submit measurements form f variables attributes timely messages notifications checking accuracy measurements talent management feedback survey created custom application hr management holds results confidential feedback survey helps career growth individuals survey built workflow sending reminders regular intervals feedback providers treasury request human resources custom application built treasury department requesting payment portal project upgrade process london madrid clone production instance subproduction instance validate features upgrade accurate results create update sets capture fixes apply production instance post upgrade responsible analyzing designing developing business applications involved customization workflow administration data imports custom scripting using javascript worked zabbix servicenow integration implemented itsm modules incident change problem service catalog record producer order guides knowledge management scratch large customization worked scrum project management agile methodologies software development life cycle worked service portal determine customization combination system properties script include workflows created support approval workflow task assignment enhanced existing ldap integration modified business rules created automated email notifications using standard html templates worked service catalog configuration management reporting ldap mid server inbound outbound emails discovery worked ui macros create pages templates requirement stake holders configured multiple forms asset module using configuration management database provide various administrative support hr recruiting boarding invoicing expense tracking company announcements tuition reimbursement experience working service catalogs service portal ess portal configuring integration web services third party application using rest soap web service saic servicenow developer wrightpatterson afb oh 062016 062017 project equipment engineering equipment engineering application developed engineering users certain locations track day day work servicenow new tables categories routing created along separate workflow per requirement project servicenow upgrade process servicenow release includes major additions upgrading implements enhancements features part base system already active unless feature customized instance responsibilities developed various frontend forms associated client scripts ui policies including advanced customizations require modification ui pagesmacros communicating end users identifying difficulties changing applications per requirements built workflows along standard workflow templates reused analyzed ui customizations forms lists ui actions service catalog request item order guide record producer created based client requirements workflow created support approval workflow task assignment managed system logs view information system activity ie workflow configuration transaction email events system upgrade logs educating end users usage service applications like incidents problems service catalogs catalogs created modified update sets transfer data one service instance another instance instance implementation acl involved creating updating access control list acl rules control data users access access created catalog requests record producers analyzed rest api thirdparty application integration created full documentation servicenow applications northrop grumman associate software engineer baltimore md 042014 122015 deployed ui pages using html5 css3 type script bootstrap json jquery ajax rest operated single page applications spa custom pipes using angular 2 developing according business requirements ajax json make asynchronous calls project server order fetch data created scripts using angular 2 multiple inbuilt directives apis angular 2 nodejs pipes modal template developed application using angular 2 node js connecting mongodb database backend created forms collect validate data user html typescript managed closely backend developers find ways push limits existing web technology modified jquery perform ajax calls creating interactive web pages json response