summary skills jessica claire 100 montgomery st 10th floor555 4321000 resumesampleexamplecom professional safety advocate skilled providing services answers solutions hazards workplace established longlasting connections peers achieve goals healthy safety culture excellent interpersonal skills tact diplomacy teex certified osha trainer ashi medic certified first aid cpr aed trainer excellent communication listening skills recordkeeping standards experience safety advocate 122017 012022 assurance agency schaumburg il conducted line operation safety audits losa identify mitigate elevated possible work environment risks implemented corporate policy procedures pertaining safety workplace safety performance peer mentoring respond resolve reported safety issues within workplace facility solved operational safety challenges quickly effectively supported management daily operational needs preformed facility safety audits communicated facility maintenance repairssafety hazards needing repair maintained safety audit records faa osha safety excellence review attended participated monthly meetings safety advocates system wide identify resolve injury trends attended participated international association machinists aerospace workers iam union meetings helping educate encourage healthy safety culture instructed strength control classes movesmart minimize worker injuries instructed osha10 classes certifying company employees instructed cpraed classes certifying company employees clotomer service representative cb richard ellis tysons corner va 102005 122017 worked successfully diverse group coworkers accomplish goals address issues related products services deescalated problematic customer concerns maintaining calm friendly demeanor documented conversations customers track requests problems solutions fielded customer complaints queries fasttracking problem resolution upheld strict quality control policies procedures customer interactions provided outstanding service new longstanding customers attending closely concerns developing solutions asked probing questions determine service needs accurately input information electronic systems tagged checked baggage appropriate destination 100 accuracy rate greeted crew members flight attendants passengers delivered outstanding service interacting customers answering customer inquiries handling customer complaints delivered exceptional service every customer active engagement effective listening welldeveloped interpersonal skills provided clients assistance preparing required travel documents forms worked successfully diverse group coworkers accomplish goals address issues related products services incentory tracing claims prorate specialist continental airlines city state 051995 102005 inventoried logged contents system wide lost luggage arriving corporate headquarters investigated possible matches world tracer system reunite luggage owner contacted possible owner luggage verification missing piece luggage coordinated flights delivery couriers order reunite customers belongings contacted customer clarification claim form received provided projected time resolution baggage search data input customer information world tracer system researched possible global matches throughout aviation systems match made requested luggage delivered corporate wearhouse physical assessment luggage luggage received 100 positive match made coordinated flights delivery courier safe quick transport maintained knowledge policies procedures insurance coverage benefit levels eligibility systems verification processes researched reviewed information determine validity luggage claim relates us montreal convention contacted airlines customers decisions provided quality customer service assigned claimants throughout claims process deliver timely service processed incidental pilfered damaged loss luggage claims daily creatively found additional compensation satisfy customer assist making claim whole investigated customers routing determine another air carrier fault loss unable determine 100 fault processed reimbursement request air carriers based mileage flown reviewed investigated payment request received air carriers paid claims aioline reservation agent continental airlines city state 101994 041995 assisted customers via phone providing confirmations answering questions offering general information delivered exceptional service every customer active engagement effective listening welldeveloped interpersonal skills relayed information availability pricing discounts customers verified customer information payment options ensuring accuracy completeness provided customers assistance preparing required travel documents forms acquired detailed knowledge services promotions events offer added value travelers assisted customers ticket purchases trip planning pricing scheduling education training first aid cpr aed instructor safety 102019 american safety health industry houston tx osoia 501 instructor general industry safety 052019 texas engineering extension service san antonio tx osoia 511 general industry safety 042019 texas engineering extension service san antonio tx uroversity houston houston tx high school diploma 051990 eisenhower high school houston tx accomplishments member iam joint air transport safety committee jatsc committee formed exchange experiences safety information amongst various airlines assist improving lowering injuries successfully trained certified osha511 managers supervisors agents throughout united airlines system properly cpr aed trained certified system wide united airlines employees quickly respond outofhospital cardiac arrest coordinated several annual blood drives united airlines saving thousands lives participated continental airlines united airlines annual fantasy flight bringing smiles locally disadvantaged terminally ill children families assisted establishing baggage wearhouse facility guam