jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary astute call center professional offering polished communication skills brings excellent organizational skills talent overcoming customer objections selfmotivated true team player dedicated customer service professional knowledge service delivery proven multitasking abilities committed maintaining professional relationships increase profitability drive business results focused customer relations professional skilled lead generation customer relationship development sales accomplished providing unsurpassed support demanding customers offering experience related roles well passion improving service delivery enhancing knowledge exceeding expectations retail professional extensive knowledge fashion industry current trends enjoys helping customers find stylish affordable clothing accessories skills account management customer service enhancement upbeat positive personality understanding customer needs call documentation issue complaint resolution efficient detailoriented upselling products services calm professional pressure data entry maintenance information inputting team work coaching education maricopa community colleges scottsdale community college scottsdale az 122019 associate arts general studies certifications cpr certified work history millennium health customer service advocate san diego ca 082021 current helped large volume customers every day positive attitude focus customer satisfaction promoted superior experience addressing customer concerns demonstrating empathy resolving problems swiftly supported call center associates taking escalated calls handling complex concerns achieving customer satisfaction targets built longterm loyal customer relations providing topnotch service detailed order account service information directed incoming calls internal personnel departments routing bestqualified department assessed caller accounts determine financial benefits identify service needs resolve issues learned maintained indepth understanding product information providing knowledgeable responses diverse questions carried opening closing functions meet operational needs underpinning strong customer service assisted customers needs enrolling new accounts depositing transferring funds updating account details firstsource solutions customer service representative anniston al 012021072021 maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns answered customer telephone calls promptly avoid onhold wait times offered advice assistance customers paying attention special needs wants responded customer requests products services company information respond recommended products customers thoroughly explaining details assisted customers setting appointments special order requests arranging merchandise pickup fielded customer questions regarding available merchandise sales current prices upcoming company changes cultivated customer loyalty promoted repeat business improved sales delivered exceptional customer service every customer leveraging extensive knowledge products service services creating welcoming positive experiences exhibited high energy professionalism dealing clients staff educated customers billing payment processing support policies procedures sought ways improve processes services provided maintained clean orderly checkout areas mopping floors emptying trash cans wiping surfaces reached customers completed sales suggest additional service product purchases inquire needs concerns opened closed store independently prepared nightly bank drop manager maletis beverage retail sales associate vancouver wa 062016 122020 greeted customers helped product questions selections purchases helped customers complete purchases locate items join reward programs checked pricing scanned items applied discounts printed receipts ring customers maintained clean sales floor straightened faced merchandise stocked merchandise clearly labeling items arranging according size color monitored sales floor merchandise displays presentable condition taking corrective action restocking reorganizing products organized store merchandise racks displays promote maintain visually appealing environments offered customer topnotch personal service boost sales customer satisfaction answered questions store policies addressed customer concerns used pos system process sales returns online orders gift card activations balanced organized cash register handling cash counting change storing coupons issued receipts processed refunds credits exchanges volunteered extra shifts holidays busy periods alleviate staffing shortages worked closely shift manager solve problems handle customer concerns trained new associates cash register operations conducting customer transactions balancing drawer provided accurate information promotions customer programs products helping drive high customer retention ymca greater boston inc private swim instructor west roxbury 052013 062020 taught students pool water safety guidelines taught daily swim instruction students varying ages skill levels planned classes covering different ages skill levels prepare students basic advanced swimming needs used teaching aids kickboards diving rings fins correctly teach students prepared equipment class class stored items promptly classes assisted setting pool deck cleaning public areas closing pool unsafe conditions informed site director concerns regarding health safety swim students took notes strengths weaknesses child class track progress taught fiveprogram components personal safety water orientation stroke development water sports games rescue personal growth encouraged participation increased enjoyment fun routines music accompaniment minimized injury risks advising clients form proper clothing served point reference fitness expertise within club