brett rempel 9291 milagros center detroit mi phone 1 555 914 9786 experience schaden kihn parker los angeles ca patient advocate expert listening skills empathetic coachable attitude prior patientcustomer experience serves role model exceptional customer service excellent communication complaint resolution skills develop strong trusting relationships order lead influence 012019 present experience healthcare industryhealthcare organization working clinical team patients strongly demonstrate extensive understanding insurance plans benefits ppo hmo pos epo indemnity langworth conroy luettgen los angeles ca patient advocate medical coding knowledge cpt icd9 asa codes respond patient inquiries including billing payments claims high school diploma equivlent 032014 122018 intermediate advanced knowledge microsoft office specifically word excel demonstrates excellent verbal nonverbal communication skills tact diplomacy experience medical healthcare claims role dealing facilities providers members experienced highly skilled working phone inquiries education university missouricolumbia bachelors healthcare skills ensures dignity patientcustomer maintained times patient responding questions answers questions appropriately responds requests timely manner handles interruptions skillful way demonstrates strong computer skills knowledge control charts microsoft applications including outlook word excel powerpoint exception oral written communication skills performs analytical decision making functions minimal supervision demonstrates understanding relative hospital alldepartmental policies procedures including safety issues