jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary dependable leader 10 year track record success document management focused delivering exceptional results strong time management communication team work abilities organized motivated employee eager apply time management organizational skills various environments seeking entrylevel opportunities expand skills facilitating company growth medical records clerk highly skilled maintaining records accordance established procedures legal guidelines strengths include coding file management inventory control skills confident make positive contribution organization skills 10 key medicaid billing medical records management business process outsourcing management administrative duties document scanning document control document inventory production manager imaging specialist scanning medical records scanning mortgage loans microsoft office tools 10 years document management contract management project leadership medical collection team management medical billing databases microsoft sharepoint medical coding management process management process improvement experience 032022 current medical records retrieval clerkprn millennium group north brunswick nj collects prepared medical recordsdocuments courier collection retrieves point care records discharged patients assigned patient care areas completes scan alert posts charts records retrieved point care 90 documentrecord preparation delivery prepares collected medical recordsdocuments courier collection measures records number inches collected utilizing reporting tool places batches appropriate collection binbag secures locking tags lock delivers binbag designed area courier collection transports empty bin bag left courier assigned area 5 assists internal external customers needed interacts clinical areas retrieve point care documents records discharged patients interacts hospital staff courier collection areas maintained complete confidentiality accordance organization legal requirements delegated additional responsibilities working document processing team providing assistance reviewing indexing reports patients medical records digital platform texas health resource uses within medical system 062021 112022 final documents specialist wts international inc denver co working assigned service level agreement report multi investors multiple states order clear outstanding documents post closing job designed contact title companies via email phone request final documents mailed custodian servicing loan investor timely manner ie 30 60 90 120 days post closing detailed aspect jobs responsibilities monitor track communications provided title companies investors leadership team reference sla report occasion responsibility consist ordering court certified documents respective states county clerks offices ultimately satisfy investors request outstanding documents borrowers closed loan coming leadership role utilizing knowledge assist others answers process providing minimal training order team members able move around processes comfortably reassure complete tasks working tools necessary utilize trackers web based applications order maintain sla accordance production goals given us team data entry specific borrower information updated daily reference status document requested 042020 062021 collateral inventory manager truelieve winter fl managing team 16 employees operate facilitate duties pertinent mortgage business receive incoming mail process assignment post closing team complete preparation process overseeing document imaging team imaging process ensuring efficiency timely manner processing time sensitive loan documentation maintain updated accurate records document inventory including transfers document purging counts purge reports generated weekly maintain volume minimum ensure loans attainable given time requestor ensure file requests monitored frequently shared mailbox delivered timely manner tracking requests log providing cover sheet request tracking information requestor scheduling preventive maintenance equipment used maintain processes monitor daily reporting loan discrepancies rectifying matter sense urgency direct report vp escalations problem resolution processes employee relations 092016 042020 document scanning imaging manager grimmway farms pasco wa document imaging solutions manager leading projects locally regionally providing scanning imaging services clients seeking convert documents digital format also lead dfw area sites providing client support services inboundoutbound mail printcopy concierge receptionist process management employee training coverage support services production leadership experience ibml image trac 6400 canon desktop scanners canon dr6030c led motivated 20 employees supervision training coaching duties daily operational activities managed operations accordance budget requirements worked closely site manager maintain daytoday operations 052018 082019 mail services supervisor wellpath monroe la site supervisor mail services ut southwestern aro innovative managed onsite services firm twentyfive years experience wide range industries passionately committed helping clients advance futures delivering specialized services support need meet goals continuous improvement designed match findings thorough upfront analysis customized workplace workspace solutions cover print document management mail center front office conference room services beyond mail delivery supervisor aides area managers account managers team members delivering elevated customer experience line established customer expectations process improvements quality checks control outbound mail metering facilitate fleet vehicle maintenance requests addressed areas needed improvement observed teams performance delivered exceptional customer service handled inquiries complaints aided onboarding team members oneonone training sessions supervised team 15 employees delegated duties responsibilities member promoted high customer satisfaction resolving problems knowledgeable friendly service exceeded company productivity standards consistent basis 092016 052018 floating manager nfi industries auburn pa came onboard floating manager managing staffing hr related matters area sites aro currently contracts services manage throughout city travels enterprise services managed print services aro offers rare visibility managed print services using cloudbased technologies allow track entire print output fleet using realtime data flexible approach ensures get equipment support client needs without relinquishing ownership process fleet management first responder services aro provides corporate fleet management clients mfds mfps printers office technology clients gain maximized roi aros proactive placement applications based upon workspace volume user requirements aros onsite rapid response services addresses support requests minutes hourseffectively clearing majority service needs instantaneously service requirements beyond aro manages calls dispatch technicians monitors response time tracks aspects device returned service helpdesk aro managing helpdesk services provide customers high level support necessary ongoing successwhile avoiding costly infrastructure measures training time would deliver expert staff cuttingedge technology solve problems records management well executed records management difference efficiency waste contribute overall lower risk aro uses technologically advanced platforms protect companys valuable information ensuring clients records easily accessed necessary print imaging management onsite production print centers offsite capabilities take everything basic quickprint center fullfledge print program upfront analysis allows us deliver right blend production print walkup convenience end users offsite resources expertly addressing security workflow management full range delivery options 082015 092016 receive clerk healthcare network southwest florida immokalee fl inbound receiving freight trucks place trailers respective dock doors process freight facility manage maintain accountability unit counts processed kept record empty trailers submit carrier requests pickup signing imaging scanning archiving bill lading carriers process billing according units received processed facility assisted unloading trailers certified lift driver worked teams unload pallets onto line distribution throughout facility created updated maintained detailed documents charts spreadsheets sort company information copied scanned filed documents maintain office records managing 30associates per shift daily 102013 072015 site manager tapestry inc daytona beach fl im responsible effective management administration control business functions within bpo site client site cbps performs accounts payable management functions strategic onsite vendor manager responsible overall management account limited serving point contact cbps clients internal canon management assigning work coachingtrainingmentoring site employees site manager oversee timely effective resolution services contracted client exhibiting exceptional customer service overall operational efficiency quality business services additional responsibilities include managing budget resource allocation forecasting tools ensure best possible use resources plan report budgetary expenses effectively managing status reports productivity reports source documents ensure optimal performance met staff functions liaison client canon business process services prioritize schedules work including overflow work backup facility ensures proper maintenance usage equipment supplies managing staff selecting recruiting developing mentoring staff handle corrective actions necessary timely basis accordance company policy evaluating performance providing training development opportunities coach counsel staff monitored worksite personnel maintain high levels quality performance interviewed hired qualified candidates fill open staff positions 082012 092013 production lead person spencer gifts llc littleton co lead production document management scanning imaging archiving storage first coast service options delegated daily tasks team members optimize group productivity kept work areas clean neat free safety hazards maximize efficiency promoted leadership position recognition strong work ethic provided exceptional customer service motivated empowered team members build customer satisfaction loyalty support retention growth fostered positive employee relationships communication training development coaching mentored newly hired employees machine operations implemented training safety procedures prevent injuries delegated tasks team members maximizing unique strengths skill sets offered training support keep team members motivated working toward objectives conducted inspections equipment shifts prevent project delays resolve issues reviewed completed work verify consistency quality conformance monitored document scanning processes understand company procedures 072011 082012 medical records clerk docudata city state manually purging medical records hospitals seton brackenridge admc contracted hospitals docudata texas region medical records would extracted files uploaded scanned depository hospital view systems 072010 062011 claims processor docudata city state processing cms 1500 claims trailblazer health services processed claims according established quality production standards made corrections adjustments solve problems identified client service improvement opportunities collaboration team leads managers resolve problems 122008 122009 medical billing specialist disd city state medicaid claims billing special education department dallas independent school district maintained current working knowledge cpt icd10 coding principles government regulation protocols thirdparty billing requirements 122006 122007 sales associate cashier doughertys pharmacy city state cashier seasonal counter sets gift department cosmetics associate worked closely frontend staff assist customers completed daily recovery tasks keep areas clean neat maximum productivity inspected store products damage obtained item replacements customers collected payments provided accurate change helped customers find specific products answered questions offered product advice delivered high level customer service patrons using active listening engagement skills answered product questions uptodate knowledge sales store promotions operated cash register pos system receive payment cash check credit card preserved appearance store arranging replenishing displays merchandise racks answered customer questions provided store information directed trash removal sanitation procedures keep aisles register area organized 122004 122006 sales lead associate coldwater creek city state processed payments returned receipts cash coin cards customers checked store shelves restocked products inventory back room greeted patrons warmly store entrance offered assistance finding needed items delivered quality customer service cultivating client satisfaction loyalty scanned bagged items operated cash register check store patrons created eyecatching merchandise displays entice customers store received shipments signed packages documented incoming items computer system assisted staff selling process meet exceed individual company sales goals minimized shortages adopting proper loss prevention procedures fostered great experience engaging guests utilizing acquired skills training provided leadership direction motivate department associates maintained awareness advertised items accurately recite current pricing promotions built repeat customer base driving excellent loyalty program data capture led sales team consistently deliver customer service generating maximum sales potential promoted positive culture teamwork inclusion increasing employee morale organized sales floor keep products displays presentable sellable condition shared product knowledge suggest merchandise services customers engaged customers trained sales associates using strong knowledge products promotions familiarized self new products services engage customers features benefits crosstrained different positions best support team peak periods 122003 122004 store manager spencer gifts llc city state inventory control labor goals sales ytd seasonal store resets create work schedules staff control sales delivered excellent customer service adhered standard practices maximize sales minimize shrinkage processed daily paperwork balanced register drawers produced staffing schedules prepared deposits managed inventory tracking physical inventory counts minimize loss balanced sales reconciled cash made bank deposits facilitate opening closing duties generated repeat business responding customer concerns friendly knowledgeable service oversaw inventory management cycle counts audits shrinkage control strengthened work flow productivity hiring managing developing top talent completed thorough opening closing shift change functions maintain operational standards day answered product questions uptodate knowledge sales promotions updated maintained store signage displays showcased built visually appealing displays signs encourage customers buy specific products built customer confidence actively listening concerns complaints quickly resolving issues enhanced customer satisfaction store operations relationship building daily problemsolving trained mentored associates teach daily tasks procedures identified operational issues implemented appropriate process improvements promote workplace safety productivity prepared weekly schedules verify proper floor coverage within fiscal guidelines preserved product quality maintaining stockrooms disposing damaged items education training 032009 051986 diploma medical billing icd 9 coding everest college dallas tx high school diploma andress high school el paso tx additional information wwwlinkedincominjessicaclaire willing relocate anywhere authorized work us employer