jill rudlinger call center worker phone 5039351679 email jillrudlingergmailcom linkedin linkedincominjillrudlinger twitter twittercomjillrudlinger friendly call center agent 7 years experience seeking use proven skills problem solving communication provide expert service outdoor research customers maintained 91 customer satisfaction lb climbing gear learned products 99 accuracy experience 201209 201710 201007 201208 200906 201207 call center agent level bevel climbing gear worked manufacturers vendors answer customer questions maintained 91 customer service satisfaction rating 5 years straight resolved customer vendor issues quickly manager nicknamed speedy rudlinger typically logged resolved calls daily call center representative sirano aquatics leveraged advanced communication problem solving product knowledge skills call center representative marine product company employed elevated listening skills soothe customer irritations three phone recordings played management training tools customer service phone experience various took phone orders provided exemplary customer service pizza hut waiter received 3 fast awards excellent customer comment scores employee friedman landscaping spoke customers phone resolved issues received two letters thanks compassion temp call center agent speedycollect handled 5 outbound call center agent calls per hour 10 average success rate education stebbins senior high 2005 2009 excelled typing classes got straight english composition four years made student cocounselor listening skills soft skills customer service communication hard skills ms office learning product knowledge salesforce languages spanish french publications article hear smile appeared productivity plus blog courses managing difficult customers icmi course blending sales service icmi course expert expert expert expert advanced fluent passable