jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary accomplished versatile operations programproject manager strong background human resources professional 24 years providing operation management achieve targeted objectives variety environment highly skilled aspects business operations including conflict resolution recruiting resource management developing nurturing productive relationships streamlining policies procedures reduce expenses improve operations developing strategies enhance operational workflow productivity gain revenue growth strategies strategic marketer ability quickly understand new solutions markets needs identify execute opportunities skills project coordination key performance indicators operational guidelines infrastructure solutions implementation planning program planning benchmarking business requirements scope management project cost management relationship management deployment plans project management program manager 102022 current work history eos energy enterprises inc remote coached team members productivity strategies policy updates performance improvement plans accomplish challenging goals interacted customers clients identify business needs requirements monitored progress programs using applying programming documents program directives funding documents program material addressed resolved technical financial operational concerns working team members directors resolved problems provided solutions customers communicating requirements subordinates assessed performance scheduled cost control maintaining contractual internal performance requirements hr lead program manager 012020 102022 flexera accountable overhauling talent acquisition process ensure processes smoother faster easier processes improvements build support communicate information support business cases internal strategies planning development project plans stakeholder identification timing responsible cross team trainingorganization development new associate onboarding improvement process data inputs creation reportinganalysis executive team support strategic relationships internal customers leadership drive people centric strategies run oversee project responsible 148m annual revenue design define metrics success includes processes infrastructure facilitated capacity management reporting executives build anticipated future needs oversight financial reporting metrics including forecasting billing financial planning training mentorship career development program development new associates build maintain talent strategies get ahead retention developmental needs develop maintain strong relationships stakeholders inside outside core team facilitate change management organizational design experiences software engineering teams allow easier transitions supporting aggressive goals facilitate cross functional partnerships legal compliance internal stake holders leadership collaborated development teams internal customers product line management enable successful delivery desired outcomes requirements management talent acquisition processes process improvement across enterprise designed infrastructure solutions resolve business issues improve delivery processes devised tools benchmarks improve team performance monitor production identified system needs designed processes support business requirements collaborated development teams internal customers product line management verify delivery desired quality requirements stakeholders built teams address project goals objectives multiple projects senior operations manager 012018 012020 cornerstone building brands oversees daytoday organization activities population health appointment health advisory services within va department defense led strategic growth new department achieving profitability less 2 years ending 80m revenue 2019 manages team hr functions including hiring onboarding dismissal coaching training reviews financials contracts activity reports performance data measure productivity goal achievement determine areas program improvements implements strategic initiatives development processes ongoing deployments establishes implement departmental policies goals objectives procedures conferring senior executives liaising government personnel builds relationships corporate stakeholders support identification review prioritization execution key improvements opportunities established quality standards cost controls creating tracking document cost relates client contracts provided leadership continual management employee training initiatives managed employeerelated issues encompassing workforce planning turnover diversity trained guided team members maintain high productivity performance metrics practice manager 012015 012018 cerner corporation project management focus organize maintain scope timelines deliverables clients assist development implementation interpretation complex financial analysis projects pl statements support business financial planning control strategies drive analytics identify opportunities improve client hospitals performance assessed audited work team members performed ensure contract specifications met oversaw regional assignments metrics meeting profitability goals provided outstanding support entire staff helped improve process flow boosted efficiency assessed processes procedures complying osha hipaa regulations drove accounting budgeting financial reporting trained interns newly hired team members office procedures computer system pmo leader 012013 012015 company name maintained open communication presenting regular updates project status reported regularly executives project budget progress risks created slotting resourcing process groups 400 consulting associates responsible cross team trainingorganization development new associates process improvements data inputs created monthly reportinganalysis team established guidelines new products metrics pl financial models facilitated capacity management tool reporting executives anticipated needs oversight financial reporting metrics including forecasting billing financial planning recruited oversaw personnel achieve performance quality targets built successful project plans covering objectives resources staffing meet schedules education bachelor science inteclaired marketing communications 052002 wichita state university wichita ks