frank p keating business system analyst pmp iccpcertified business system analyst 5 years experience thanks removing bottleneck postsales workflow kraviecs customer retention grew 35 6 months minazo determined deliver indepth system analysis aligned business needs requirements leading revenue customer satisfaction increase experience 201503 present 201312 201502 education 2022 systems analyst kraviec inc oversaw 5 successful projects sales process improvement supported analysis gathering specifications designing workflows demos assisted implementing saas 3000 endusers sharing expertise software infrastructure recorded 50 webinars leaming staff explaining features dailyuse software served liaison technical writers internal communication specialists developing distributing technical manuals aligned roll new working environment across entire company 9496 csr attended monthly stakeholder board meetings gather insights report industry trends supervised team 4 system analysts key achievement removed bottleneck postsales process increasing customer retention ca 35 database administrator kraviec inc administered maintained oracle microsoft sql server 200020052008 databases coordinated data transfer new database 0 missed deadlines designed implemented database maintenance procedures reducing operation risk 8 acted first point contact data admin support master business administration mba information technology personal info address 1476 rhode island avenue washington dc 20002 phone 2023993578 email frankpkeatingemailcom linkedin linkedincominfrankpkeating skills sdlc information infrastructure cybersecurity troubleshooting attention detail analytical thinking problemsolving skills project management skills communication skills university district columbia washington dc expected graduation 2022 2013 bachelor science computer science university district columbia washington dc certificates 2021 2019 2017 iscbcertified software business analyst csba working towards completion pmiproject management professional pmp certification iccpinformation systems professional isp interests writing pro bono articles technology cybersecurity blog published 30th article titled building onthejob experience systems analyst keeping emerging technology via blogs podcasts magazines