jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary positive upbeat guest advocate successful balancing guest business needs wellorganized managing coordinating services diverse team members good multitasking planning communication skills wellrounded committed interacting guests resolving issues propel customer satisfaction smoothly resolves issues greets guests oversees reception busy establishments polished tolerant handling highstress situations using appropriate responses skills customer service issue resolution guest orientation flexible schedule promoting services amenities verbal written communication upbeat positive personality courteous strong service mindset transaction processing experience multitasking prioritization responding difficult customers calm professional pressure understanding customer needs efficient detailoriented building customer trust loyalty order refund processing deescalation techniques creative problem solving 082020 current guest advocate gpm investments kingsport tn answered phones respond customer inquiries transferred calls appropriate staff members promoted high level guest satisfaction genuine enthusiastic friendly interactions handled payment processing provided customers receipts proper bills change welcomed patrons front desk engaged friendly conversations conducting checkin process managed customer complaints rectified issues complete satisfaction welcomed large volume guests improved overall customer service cultivated professional relationships guests improving customer retention coordinated service identified issues established facts produce practical decisions solutions guests invited guests join loyalty programs special promotions stay connected greeted assisted guests variety inquiries promoting service standards collected payments provided accurate change helped customers find specific products answered questions offered product advice worked closely frontend staff assist customers 112020 012021 closing expert home depot portsmouth ri assisted training development mentoring sales employees delegated tasks maintain efficient workflow recognized problems analyzed causes developed solutions improve productivity sales metrics delegated work staff setting priorities goals remained calm professional stressful circumstances effectively diffused tense situations 062020 072020 cashier team lead target city state assisted training new cashiers customer service team members increase speed onboarding processed payments promptly customers exceed productivity standards scanned priced bagged customer groceries quickly keep lines moving rotated merchandised products pointofsale improve impulse buy rate authorized discounts special actions resolve customer disputes maintain satisfaction assisted management developing managing employee improvement strategies encourage exceptional performance staff verified customer age requirement alcohol tobacco purchases answered customer questions provided store information oversaw work cashiers identify strengths weaknesses customer service payment processing merchandising plans helped customers find specific products answered questions offered product advice trained new team members cash register operation stock procedures customer services helped purchases signed customers rewards program learned roles departments provide coverage keep store operational monitored checkout counters selfcheckout areas assist complex transactions processed refunds worn damaged broken merchandise remained calm professional stressful circumstances effectively diffused tense situations 012019 012020 front store attendant target city state monitored work areas cleanliness functionality removed obstacles safety identified safety hazards notified management determine proper resolution issues stored items orderly accessible manner warehouse tool rooms supply rooms areas organized carts bay returning parking lot engaged customers friendly conversation carefully handled bagged items offered additional services thanked customers business gathered corralled shopping carts ferried carts back store helped guests carry load larger items large grocery orders collected shopping carts baskets inside took store trash cleaned parking area keep business presentable kept entrances clean debris clutter cleaned spills throughout store cleaned restrooms surfaces helped customers find stock manned register backup bagged groceries retrieved replaced damaged items noticed checkout checked carts defects wheels malfunctions education training 062017 high school diploma deerfield beach high school deerfield beach fl astrophysics broward college fort lauderdale fl