robert smith call center associate contact details 1737 marshville road alabama 1234567899 infoqwikresumecom wwwqwikresumecom personal statement seeking secure parttime research associate position skills experience personality high energy utilized achieve companys goals work experience call center associate abc corporation july 2011 december 2012 responsibilities handled back issues requests subscriptions answer phones respond customer requests sell product place customer orders computer system identify research resolve customer issues research billing issues misapplied payments answer phones respond orders general customer inquiries invoice questions customer complaints project professional company image phone interaction call center associate abc corporation 20082011 responsibilities operated multiline telephone system providing quality front line telephone customer service average 100 customers per day ensured customer inquiries resolved first point contact unless specialist knowledge investigation required contributed efficient work flow scheduling patient appointments opportune times customer spa printed reviewed adjusted billing mass mailings necessary assisted creating maintaining personnel files scan documents establish maintain hard copy electronic filing system update modify filing system necessary processed monetary transactions including cash checks gift certificates illustrated diplomacy adhering hipaa regulations assisting callers questions regarding appointments billing education high school diploma hunter lane high school nashville tn skills customer service languages english native french professional spanish professional interests climbing snowboarding cooking reading references reference 1 company name reference 2 company name free resume template copyright qwikresumecom usage guidelines