experience education skills jewell wiza 995 gibson route detroit mi phone 1 555 939 5919 senior bpo manager new york ny 082014present maintaining high level expertise awareness latest developments modern credit management maintains effectiveness systems solutions ensure performance levels sustained demonstrates successful track record achievements otc credit management function global organization optimize role credit management tools within company project manages implementation collection otc tools developsupport alignment within global otc organisation maximise efficiency service providers people locations erp systems processes bpo manager shipment management new york ny 062012062014 explore process performance synergies scl mcc seago maersk line ensure compliance governing strategies maersk line well overall strategic goals value stream managers regular performance reviews process steps establish improvement plans plan process control parameters ensure followup execution providing input based voc vop best practices value stream manager maintenance process library ensure process sops mapped maintained accordance established cb standards ensure effective change management key change initiatives vsm process owners country stakeholders eg ensure stakeholder involvement buyin changes identify maintain library simplify exceptions across countries processes customer segments support countries gscs stakeholders operational issues process related queries maintain provide framework transformation continuous improvement plan process bpo manager dallas tx 072007052012 5 responsible defining key performance indicators kpis establishing targets within processes reviewing performance agreed intervals develops builds offers innovative services around atr process improvement management provides global finance transformation management areas integration andor governance continuously work improve internal crossfunctional otc processes take ownership deliver continuous improvement initiatives improve operating otc models processes undertakes change management customer engagement activities transformation projects drive standardization efforts ensuring processes globally improved standardized belmont university bachelors degree 5 good communication skills 1 thorough e2e understanding liner operations intermodal processes including technology interface 3 change management skills 4 creative thinking persuasive mindset 2 transformation mindset 6 crosscultural understanding 7 conflict resolution skill 8 team player