professional summary jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom seeking challenging leadership position growing company utilize administrative managerial technical skills gain experience enhancing companys productivity reputation skills work history excellent communication skills proficiency ms office programs training project management fast learner readily adapts change work culture team player exceeds expectations manage priorities meet deadlines without compromising quality visa administration executive consulate general indiacgi houston city managed processed visa applications daily basis developed operational procedures department responsible mentoring training new employees 072007 052010 cross trained departments assisted co workers increase productivity stayed beyond work hours necessary process increased work orders instrumental receiving highest customer satisfaction ratings work department teoh support executive ibm bpo city state 2006 022007 manage provide base level support customers strong interpersonal skills courtesy process inbound outbound technical support calls faster rate team average resolved customer complaints concerns strong verbal negotiation skills maintain composure patience case difficult customer situations provide thorough support problem resolution customers education bachelor science mechanical enginnering ghanashyam hemalata institute technology management puri india 2005