jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary six sigma process improvement certified green belt professional seeking challenging position field operations management financial aid management student services within dynamic organization opportunity longterm professional growth skills strategic recommendations medical terminology financial reporting coordination operating plans development policy program development regulatory requirements education university central texas killeen tx 052007 bachelor arts degree business administration management capella university minneapolis mn 62023 master science business administration operations work history keiser university sr medical education director new port richey fl 042020 current establish strategic plan ensure jersey college top educational college nursing program oversee daytoday operations various educational initiatives related content acquisition user engagement formalize goals objectives align business objectives define expectations direct reports identify barriers success develop new processes optimize workflow monitors tracks results develop standardize comprehensive view executive team based kpis execution business initiatives participates key meetings physician content contributors institution decision makers specific challenges need addressed solution provides guidance counseling assist continuous professional development direct reports appraising performance rewarding disciplining employees addressing complaints resolving problems interview hire train employees monitor compliance federal regulations accrediting bodies hope college arts science sr director administration operations city state 012017 032020 responsible daytoday operation cohesive functioning various administrative departments responsible communicating campus dean main campus admissions financial aid bursar registration departments regarding potential current graduating student issues maintain familiarity internal policies procedures abide regulatory guidelines established b appropriate organizations responsible recruitment scheduling counseling performance evaluation administrative services employees central campus leadership oversee invoice processing petty cash management deposits reconciliations campus level campus compile prepare submit necessary paperwork human resources new existing employees needed requested human resources department functions human resources coordinator local campus responsible biweekly time attendance reports employee files employee onboarding requirements employment coordinate processes involved oncampus events advise dean administrative matters maintain proactive approach maintaining campus physical space office morale internal consistency facilitate creation studentfriendly quarterly class schedules conjunction clinical dication availability directed dean program directors coordinators facilitate communications academic administrative services college enhance productivity maintain positive working environment strengthen productivity maintain positive working environment improve customer service students coordinate assign activities related quarterly orientation graduation admission testing paxati teas coordination student evaluations courses services faculty coordination hope campus facilities safety plan local campus sites coordination monitoring hope equipment supply inventory local campus sites responsible fielding nonacademic complaints solving problems appropriate campus personnel perform duties needed support administrative services campus kaplan university financial aid operations manager city state 052008 062017 supervised four subteams within financial department managed electronic data exchange ede department education performed satisfactory academic progress procedures advised students regarding financial aid concerns assisted development modification maintenance policies procedures managed refund r2t4 audit process ensured financial aid office properly servicing processing new continuing financial aid applications completed internal external reporting requirements ensured title iv iv compliance financial aid programs comply doe directing monitoring operations using adhoc guidelines hire coach train staff members follow coaching counseling evaluation experience working ed connect g5 campus vue cps nslds account reconciliation responsible preparation submission annual fiscal operations report application participate fisap led financial literacy program conducting financial aid presentations kaplan university financial aid officer city state 012006 042008 perform financial aid processing title iv state institutional thirdparty aid responsible communicating students faculty staff regarding financial aid matters research resolve student financial aid issues necessary assist development policies procedures office assist manager ensuring regulatory compliance title iv adhered counsel students regarding financial aid process worked effective team environment communicated effectively written oral