jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary human resources manager air force veteran eight years proven experience increasing responsibility personnel human resources accomplished measurable results leading teams dynamic fastpaced environment possesses comprehensive background customer service team leadership human resources management derived conducting domestic global operations recipient multiple awards outstanding performance professionalism united states air force career supported bachelor general studies administration professional certifications highlights multitasking team leadership communication skills detail oriented confidentiality problem solving positive attitude policy implementation customer focused strong work ethic organized mac os training development data analysis peopleoriented manitalscom maintains confidentiality offboarding benefits administrator employment law knowledge employee relations manager coaching training hris applications proficient payroll expertise handbook development employee hand hiring retention compensationpayroll employee relations personnel records maintenance new hire orientation microsoft office suite expert hr policies procedures expertise education university nebraska omaha ne 2010 bachelor general studies administration coursework communications psychology continuing education human resources coursework business administration coursework communications english troy state university montgomery al 2001 associate science business emphasis accounting coursework communications english coursework business economics organizational development accomplishments revamped orientation process new hires implemented companywide designed standard exit process interview survey implemented permanently wrote publicized policies handbooks wow award consistently exceptional customer service experience universal forest products inc human resources gainesville ga 062013 current onboarded new personnel including benefit enrollment government reporting accurately processed biweekly payroll 125 employees using adp software including hourly commissionbased salaried employees well 30 drivers paid mile processed payroll deductions garnishments accordance applicable laws created payroll general ledger journal entries distribute payroll benefit expenses various departments assisted monthend accounting procedures administered 401k plan employee wellness plan advertising maximum participation managed insurance open enrollment periods enrolled newhires current employees built employee manual incorporating previous manuals supplemental policies writing new procedures necessary accordance companys mission vision troubleshot maintained adp fullhand punches communicated adp created various hr forms memoranda necessary updated policies procedures recruited new talent advertised open positions marketed open positions potential applicants tracked screened incoming applications established hiring procedures created maintained formal job descriptions company personnel open positions administered cobra flsa fmla maintained hr hipaa records confidentiality cobra participated unemployment factfinding interviews appeal hearings updated revised hr policies procedures align company mission balanced cash accounts bank statements daily created cies managed corporate credit card program reconciled receipts statements monthly coded transactions general ledger identified suspicious transactions presented benefit policy wellness general human resources information employees weekly meetings via email posted notices reported workforce data management include wage time data eeo reporting manpower turnover pertinent information supported management workforce responding benefit payroll policy interpretation human resources questions adecco group inc executive assistant burbank ca 062011 062013 processed accounts payable accounts receivable transactions assisted controller monthend yearend processing provided administrative support executive sales technical staff including travel arrangements answered screened incoming phone calls created employee manual updated created policies procedures performed human resource functions maintained hr records administered 401k collected calculated timecards determined needs ordered office supplies performed office machine troubleshooting developed implemented inventory management system zs associates inc coverage review representative new york ny 032011 072011 answered inquiries pharmacy technicians patients regarding medical prescription insurance coverage escalated appropriate questions pharmacy staff conveyed professional courteous telephone demeanor regardless circumstances maintained detailed knowledge understanding insurance coverage rules variety situations earned wow award consistently excellent customer service boy scouts america pack 206 pack treasurer committee member city state 092009 052012 maintained treasury local cub scout pack kept records validated transactions made pack leadership reimbursed expenses appropriate planned made arrangements pack events balanced checkbook processed deposits averaging 25000 per year month popcorn sales computed pack scout portion sales approximately 75 scouts aerotek northern natural gas administrative assistant city state 082008 072009 created implemented organization system training library 1600 resources quickly accurately audited updated made corrections several different proprietary databases spreadsheets created new spreadsheets data analysis created stepbystep users manuals training guides software procedures maintained training safety dot qualification records 300 field employees pacificbasin communications administrative assistant data specialist city state 072006 122007 provided administrative support 65person organization served inhouse microsoft office expert produced professional powerpoint presentations used company executives variety presentations internally externally often short notice assisted businessto business collections compiled extensive time tracking data converted information usable spreadsheets charts independently became expert trained staff undocumented custom software package spearheaded redesign company newsletter resulting readable informative format us air force personnel journeyman hr generalist city state 1996 061999 provided administrative support squadron level commander 150 military personnel audited developed administered policies procedures maintained personnel records confidentiality created military identification cards active duty retirees veterans dependents verified member dependent eligibility base medical privileges managed b basewide dental insurance program responding member management concerns inprocessed trained new personnel supervised ensured compliance weight management performance evaluation systems interpreted military regulations congressional law regarding benefits records personal appearance created letters memoranda forms correspondence developed prepared reports management government agencies advised senior executive decision maker regarding dod hr policy compliance program administration coordinated monitored conducted quality review employee performance reports professional affiliations society human resource managers shrm national bookkeepers association nba human resources association midlands hram skills accounting accounts payable accounts receivable administrative support adp benefits communication skills excellent customer service data analysis databases detail oriented general ledger hiring human resource policy interpretation inventory management team leadership mac os ms office suite powerpoint presentations multitasking newsletter payroll policy implementation presentations problem solving reporting spreadsheets travel arrangements troubleshooting