jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary mba graduate 15 years professional background project management business analysis areas specialization include process development excellent communication presentation consultative skills talented gathering analyzing defining business requirements understand operations needs expectations skills project management skilled analyzing translating complex information readable format business processing analysis gathering requirements strategic thinker analytical ability work adhoc dynamic fastpaced environment achieve results limited instructions results strong communication skills written verbal influencing microsoft office suiteviso experience agilescrum environment business development adaptability flexibility excellent communication liaising facilitation skills powerful negotiator conflict resolution extremely organized process implementation team leadership process mapping skilled planning managing multiple tasks simultaneously gap analysis superior attention detail excellent relationship building education lindenwood university st charles mo 2011 mba business adminstration emphasis financial services accounting project management management lindenwood university st charles mo 2008 bachelor arts communications emphasis corporate communications fort zumwalt west high school ofallon mo 2002 high school diploma certifications lean certified work history qvc inc business analyst procedure writer houston tx 022018 current responsible development maintenance publication business lines operating procedures training materials classroom material process maps communications communication plans responsible ensuring written materials compliance banking regulations guidance responsible learning management via learning center tlc content management via collectionsnet well various sharepoint administration functions business line work control department acts primary interface mediator banking regulators corporate business line compliance groups well internalexternal audit teams facilitates ensures execution follow audits exams along managing facilitat process includes identification tracking remediation audit issues conducting ongoing gap analysis business line industry developments arise manages verbal written vendor complaints business line ensures employees compliant training materials call listening responsible driving leading development review ongoing maintenance operational procedures training materials classroom material process maps communication communication plans working applicable business line areas owners well cross functionally necessary ensure materials aligned corporate policies provide reporting business line special projects drive approval process written products citi communication project manager pmo city state 052015 022018 conducted interviews key business users collect information business processes user requirements considerable knowledge assigned business line functional area mortgage intustry demonstrated management leadership skills ability identify resolve exceptions analyze data responsible aligning medium large originationstechnology projects supporting large volume procedure developmentupdate efforts strong working knowledge business large vol processes sales operations responsible identification resolution gaps business processes providing operational support existing new projects collecting evaluating information gathered various sources explain highly technical information excellent writing skills document technical information clearly clearly gather information research statistical reports interviews technical staff andor subject matter experts take initiative create offer execute solutions deliver updates status senior leadership partners senior staff execution communication items needed generated business requirement documents brd functional specification design documents fds functional requirement documents fdr function liaison business sponsors stakeholders partners translating business projects userfriendly text procedure manuals responsible development user training manuals coordinates multiple priorities utilizing strong organizational analytical uses professional judgment build relationships customers make recommendations absence detailed instructions without management pre approval review citi credit underwriter 3 city state 052012 052015 analyze monitor financial transactions perform credit property analysis homeequity conventionalloan files submitted within time frame established evaluate data cross function level business areas necessary obtain information maintain production goal standards understanding industry standards documentation requirements loans sold investors fnma fhlmc va fha ginnie mae securities analyze statistical operational information order make wellinformed decision perform mortgage credit analysis without assistance automated underwriting system determine borrowers willingness ability repay mortgage debt review credit documents completeness accuracy demonstrate leadership qualities resource others questions related underwriting supervisory experience underwriting lending operations staff partner departments ensure mortgage applications originated efficiently compliance regulatory requirements polices procedures adequately effectively explain written verbal form decision reached manner maintain positive relationship customers perform timely reviews conditions submitted well loan resubmissions compile accurately report financial data required risk management via various output reports analyze challenging loan packages render sound credit solutions review daily reports found ways mitigate risk reduce errorsmonitored progress enforced deadlines fight fraud monitor financial transactions using analytical tools determine fraud rules met completed year 100 msa average compared team 9846 monitored costs timescales resources used achieve client satisfaction goal 8540 vs team average 7614 bank america home service specialist city state 062005 072012 reviewed financial statements contacted institutions customers clarify details serves partner leadership line managers employees provide service support variety functions implement strategies department operating plans improve systems services organization managed multiple projects served primary liaison client multiple internal groups ensure clarity goals quality adherence deadlines providing exemplary customer service internal staff external customer make recommendations business improvements coached mentored 10 staff members offering constructive feedback star development planned led training programs stove final delivery loan file reviews implement work quality control team approve approve regulatory changes throughout organization facilitated training new policies procedures created effective training course objectives course content materials delivered training material diverse audience blue whitecollar professionals perform jobrelated duties special projects required set completed loan submission packages worked customers person via telephone answer questions process transactions resolve issues checked packages appropriate documentation provided quick turnaround times maintain fastpast schedule collaborated stakeholders manage loan files databases prepare general correspondence prepared documents underwriting verifying client income credit reports information handled conditions sent underwriting departments made careful determinations based skilled analyses submitted documentation covering credit histories employment records current financial status worked processing team members communicate errors obtain missing information current applications determined credit risks reviewing files advance comparing data internal checklists guidelines trained junior team members underwriting procedures loan quality grading standards drove team success shared vision recognition quality performance additional information served professional development officer 2 years african american diversity network earned citi presidential volunteer award achieving 100 volunteer hours 2015 2016