jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom career overview challenging position customer service professional allow utilize strong interpersonal organizational skills keen ability multitask excellent decision making great problemsolving techniques aid achieving increased productivity strong organizational skills active listening skills seasoned conflict resolution sharp problem solver courteous demeanor energetic work attitude core strengths large cashcheck deposits expert markdownpromotional procedures store maintenance ability inventory control familiarity top sales performer telephone inquiries specialist customer service expert invoice processing accomplishments customer assistance worked company systems live support diligently completed assigned tasks working overtime needed work experience activation desk rep 012015 062015 acadia healthcare chattanooga tn supports solutions managers verification validation customer data conveying routing instructions customers implementation make bound calls receive inbound calls research validates international vendors list receptionist 112014012015 lobel financial federal way wa meeting greeting clients arranging couriers keeping reception area tidy answering forwarding phone calls screening phone calls sorting distributing post call center agent 102014 112014 bankfinancial corporation north libertyville il operated multilined phone system fast paced call center environment assisted caller clients within electronic medical records program epic emr generated trouble call tickets service desk express ticketing program data entryadded new users service desk express database insurance specialist patient care advocate 112013 092014 central lakes college saint paul mn handles customer questions complaints billing inquiries highest degree courtesy professionalism resolve customer issues one call resolution offers alternative solutions appropriate objective retaining customers business communicates customers using webbased tools demonstrates associated proficiency typing grammar makes financial decisions protectcollect revenues adjusts customer accounts teller ii 042012092013 first tennessee bank city state process cash transactions taking place bank maintain accurate details transaction make precise entries banking system balance currency validate deposit slips issue negotiable instruments viz draft issuances promissory notes travelers checks bills exchange etc tally full cash amount end day make reports submit bank manager bring new customers open new accounts advertising new services boosting business referrals mortgages insurances loans lending etc sales 022010 032012 dillards city state routinely handle many 200 customer contacts day busy retail store handled 2000 day cash sales assisting returns unwanted merchandise removing defective merchandise sales floor processing receiving mail cash payments dillards credit card holders resolve complaints concerns timely professional manner demonstrate drive enthusiasm handling customer questions complaints concerns responsible ensuring high quality customer service provided inventory clerk picker packer 052009 082010 william sonoma simos city state compiles maintains records quantity type value material equipment merchandise supplies stocked establishment counts material equipment merchandise supplies stock posts totals inventory records manually using computer compiles information receipt disbursement material equipment merchandise supplies computes inventory balance price cost mark label containers container tags products using marking tools examine inspect containers materials products order ensure packing specifications met remove completed defective products materials placing moving equipment conveyors specified areas loading docks high school diploma diploma may 2009 ridgeway high school memphis tn educational background skills advertising balance banking billing call center credit clients customer service data entry database electronic medical records fast financial inspect inventory notes mark materials exchange mail phone system quality express receiving reception research retail routing sales sorting phone type typing validation