jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom executive profile senior software quality assurance test lead test manager professional 15 years experience strong skills formal software quality assurance testing methodologies processes procedures accomplished quickly adapting new technologies providing valueadded business process improvement solutions extensive experience entire software development lifecycle including reviewing business requirements technical design documents developing implementing test plans test cases test processes well defect management extensive years experience managing coordinating software release activities development teams qa teams functional testing regression testing system testing integration testing end end testing backend database testing user acceptance testing performance testing final delivery software products vendors clients software testing project budgets 10 million experience executing managing fixed price tm projects quality schedule within approved budget skill highlights oracle xml uml xsql xsl stylesheets html java powerbuilder sybase sql server sql sql talk c relational databases database management jcl cobol skills microsoft internet explorer microsoft windows 7 net microsoft office microsoft project toad sharepoint automated testing tools hp alm quality center 115 loadrunner performance center oracle application testing suite 91 oracle functional testing oracle load testing oracle test manager web core accomplishments professional experience lead quality assurance consultant butte county environmental health oroville ca performed stressperformance testing ecommerce jd edwards website application created test scripts data driven fields responsible installing configuring automated testing tool oracle application testing suite 91oats onto server client laptop machines prepared training documentation users information technology department trained users prepare automated functional test scripts oracle functional testing tool trained users run functional test scripts oracle load testing tool analyze load testing results trained users upload functional test scripts oracle test manager test scripts stored central repository accessible multiple users order test jd edwards web based application pmo qa test lead 032015 112015 delta airlines city state responsible leading functional testing activities large complex integrated software projects delta airlines business channel program level several projects released planned phases worked technical architects identify determine test environment setup configurations worked test data team identify determine appropriate test data needs created test plans coordinated test plan reviews lead qa tester resources best practice qa methodologies managed coordinated assigned testing activity tasks onshore offshore qa functional tester resources managed conducted daily defect triage review meetings communicated development team get defects resolved timely manner reviewed business requirements design documents managed coordinated test case reviews qa testers project team managed coordinated functional testing system integration testing end end testing regression testing testing phase project releases used sharepoint portal uploading sharing qa testing documentation deliverables accessing project related documentation updated master project plan using microsoft project include testing activity tasks timelines qa tester resources used hp alm quality center manage project releases test case writing test case execution requirements traceability defects project metrics status reports communicated status reports project metrics project managers directors project team used visio review timelines process flow diagrams data flow diagrams worked business analysts show upload uat test cases test plan module setup release testing cycles testing phase within release management module verified test cases mapped correct requirements testing phase managed planned coordinated uat qa functional testing schedules trained uat testers execute test cases within test lab module trained uat testers log defects defect module managed conducted uat end end test strategy meetings business stakeholders testers managed coordinated end end testing activities uat testing front end ticketing application downstream systems revenue accounting eticketing departments validate appropriate fees correctly processed front end system downstream systems managed coordinated testing status meetings uat testers qa functional testers validate test results business stakeholders receive signoff end end testing participated gono go decision meetings project code releases pilot production environments conducted daily checkpoint test environment meetings ensure test environment stability communicated release management team request new code builds timely manner worked performance test engineers coordinate performance testing testing phase performance test manager 112013012015 american express city state responsible leading end end performance testing activities large integrated enterprise software projects business client american express phoenix arizona managed conducted performance business requirement review meetings technical development teams lead technical architects project managers business analysts ensure nonfunctional performance system requirements documented correctly testability metrics service level agreements created performance test plan performance test strategy performance test approach documentation information derived performance business requirement documentation design documentation use cases created managed performance testing schedule tasks using microsoft project managed conducted walk review meetings performance testing documentation used sharepoint portal sharing performance testing documentation accessing project documentation worked technical architects identify determine test environment setup configurations worked test data team identify determine appropriate test data needs managed coordinated performance testing activities across integrated system application test teams utilizing offshore onshore resources coordinated lead meetings technical software developers database administrators project managers communicate defects issues preventing performance testing activities executed ensured proper resolution communication technical teams order fix system performance issues logged managed system performance testing defects hp quality center 115 managed performance test script creation mapping performance requirements hp quality center offshore testing resources managed performance testing activities load testing volume testing stress testing endurance testing offshore resources executed end end performance test scripts endurance stress testing complex integrated web applications communicated performance testing metrics results project teams created final performance test reports lead performance test report review meetings received approval sign directors lead technical architects performance testing results meeting acceptable service level agreements performance business requirements worked collaboratively end end functional test managers functional testers provide information performance testing activities status reports final test reports attended project status meetings senior qa test analyst consultant 092013 092013 truebridge resources llc city state responsible leading testing activities new webbased employee payroll bonus plan system project business client north highland responsible reviewing business requirements component new system responsible creating test plan test strategy test cases requirements traceability matrix documentation use cases attended business requirements review meetings coordinated participated peer review meetings test plan test cases requirements traceability matrix performance test lead consultant 072013 092013 soltech inc city state responsible leading performance testing activities webbased mobile credit card processing application project reviewed business requirements technical design documentation preparation creating test plan participated technical hardware software architecture meetings specify requirements needed setup performance test environment responsible creating test plan test strategy documentation performance testing use cases participated peer reviews test plan received sign approval signatures documentation management team responsible specifying metrics would captured backend servers database servers number transactions per second senior lead quality assurance consultant 012011042013 intergraph corporation city state responsible leading executing quality assurance testing activities large complex software projects designed intergraph business clients westinghouse electric company llc worleyparsons uop worked technical development leads identify determine test environment setup configurations setup created test data projects created formal test plans information derived functional requirements specification functional design specification documentation used hp quality center enter business requirements create test scripts execute test scripts log defects generate testing metrics reports coordinated lead testing activities qa test analysts created testing status reports project team managers used sharepoint portal sharing qa testing documentation accessing project documentation communicated status testing activities project team meetings provided timeline estimates qa testing activities retested verified defect fixes worked collaboratively project team members development technical leads software developers program managers project managers ensure software functioning required business clients executed functional integration regression testing customized modules smartplant desktop client software specifically customized intergraph business clients net framework executed sql queries validate database fields data integrity database tables executed sql queries validate database schema structure executed sql queries compare data corresponding database tables executed sql queries validate reporting information executed sql queries upload data database tables participated internal peer reviews functional requirements specification functional design specification test plan test scripts procedure documentation preparation delivery external business clients provided qa testing documentation deliverables project manager delivery business clients manage coordinated participated uat factory acceptance testing site acceptance testing included participation business clients ensure acceptance customized software documented testing results metrics test exit reports successfully verified delivery quality software intergraph business clients communicated status reports project team members executive level management lead quality assurance consultant 052010 072010 oracle consulting city state performed stressperformance testing ecommerce jd edwards website application created test scripts data driven fields responsible installing configuring automated testing tool oracle application testing suite 91oats onto server client laptop machines met senior management discuss goals performance testing created automated test scripts stressperformance testing using openscript application used automated scripts perform load testing oracle load testing tool worked network administrators isolate performance issues clustered network servers discovered creating performing efficient effective load test scripts servers prepared status reports senior management met senior management report status performance testing created project plan qa team utilize oracle application testing suite 91 qa testing environment demonstrated create load testing scripts openscript tool run scripts oracle load testing tool four internal qa team members responsible documenting test scripts test scenarios largescale ecommerce web application responsible creating status reports reporting information managers project meetings lead software quality assurance consultant 052005 122009 adp tax financial services city state lead software quality assurance consultant testing team 20 people responsible creating test plans responsible creating test scripts test scenarios largescale enterprise sap financial application use cases responsible creating status reports reporting information managers project meetings responsible formal signoff qa testing deliverables defined testing roles assigned testing tasks quality assurance testers responsible testing 8 projects sap implementation made recommendations trained business analysts qa engineers proper methodology use creating test scripts test scenarios trained qa testers located india via microsoft live webinar portions project outsourced qa team overseas worked collaboratively qa testing team located india well san dimas california derived expected results test scripts functional specification documentation technical specification documentation use cases identified reported defects found sap software application worked collaboratively functional team qa team development team software development lifecycle responsible validation test scripts test scenarios releases financial application software releases delivered schedule production environment trained new hire qa engineers write test scripts test scenarios new releases financial application responsible updating test scripts scenarios validate functionality new enhancements new products financial application responsible performing leading functional regression end end backend database validation user acceptance system integration testing tested modules sap ecc tested modules validating payrolls security billing debits credits account balance details employee payment details financial reports executed sql queries validate database fields data integrity database tables created test scenarios business requirements hp quality center used hp quality center test director report code defects responsible retesting code fixes updating code defects test director appropriate status qa manager consultant 112004 022005 national city mortgage company city state worked project empower loan origination system developed net framework made recommendation qa process implementation testing efforts empower loan origination system trained business analysts capture testing requirements functional design specifications used sharepoint portal sharing qa testing documentation accessing project documentation attended functional design meetings business analysts offer recommendations design software application also gather testing requirements early software development life cycle attended formal review sessions functional design specification documents made recommendations timelines project plan schedule test planning test case writing test execution loan origination system test lead consultant 052004 112004 ameriquest mortgage city state implemented formal qa processes procedures software development life cycle monthly updates empower loan origination system lead team quality assurance analysts standardized test plan test case templates wrote formal test plans wrote executed test scripts information derived functional business systems requirements specifications coordinated specification walkthrus developers business systems analysts qa analysts ensure test cases test plans written according business requirements performed handson regression user acceptance functional end end backend database validation system integration testing executed test cases verify system functionality compliance sarbanesoxley sox test lead consultant 092003 052004 test masters inc city state performed hands quality assurance testing empower mortgage loan origination system two different mortgage banking client sites client sites bank west ryland mortgage performed functional regression end end user acceptance testing empower workflow modules origination post closingshipping managed team 8 qa testers test lead implemented formal qa process full software development life cycle new release empower loan origination systems implemented formal qa standards procedures wrote executed test scripts information derived functional specification requirements documentation reported bugs mercury testdirector bug tracking system created testing status reports bug tracking system verified business rules within various modules empower workflow performed backend database queries via empower database manager software ensure appropriate tables columns updated correctly trained business users qa testing methodology attended project management staff meetings communicated status testing results process senior management team attended error review meetings software paraprofessional instructor consultant 112002 082003 decaturdekalb housing authorities city state instructed students use educational software computer lab school based curriculum selected implemented software training materials test lead consultant 052002 082002 test masters inc city state performed hands software quality assurance testing empower loan origination system software ameriquest mortgage company wrote master test plan defining test approach qa process wrote executed test cases performed test cases various mortgage programs arms fixed rates adjustablefixed rates conforming nonconforming subprime loan packages performed functional regression testing reported bugs bug tracking database system prepared test reports status reports executive management team recruited hired team sr qa engineers established formal qa process software development life cycle coordinated lead status report meetings coordinated lead error review meetings coordinated lead formal documentation review meetings attended project management staff meetings sr quality assurance engineer consultant 012002 052002 indymac bank city state performed software quality assurance functional testing newly developed b2b mortgage banking empower loan origination system software indymac bank wrote executed test cases conforming nonconforming subprime loans information test cases derived functional specification requirements documentation tested various module deliverables export32 backend process ofac front end loan origination process attended qa team meetings attended software development walkthru meetings performed regression testing new software builds performed sql queries sql server 2000 database verify data reported bugs teamshare bug tracking system web software quality assurance manager 122000 092001 zeborg inc city state implemented formal qa process software development life cycle ecommerce webbased software applications implemented formal qa standards procedures interviewed hired managed directed team sr quality assurance engineers technical writer performed evaluation various automated test tools determine would best fit zeborg software products made recommendation purchase empirix etest suite software automated testing tool created published testing schedule timelines using microsoft project planned coordinated qa testing schedule software development managers order release projects schedule wrote executed test plans test cases information derived functional requirements use case documentation e commerce webbased applications developed java j2ee jsp ejb xml oracle html javascript prepared test reports release software product end qa testing cycle performed new software builds installation software qa environment testing purposes performed functional regression testing newly developed b2b internet website applications unix solaris platform utilizing weblogic webserver weblogic application server performed sql queries toad software connected oracle 8i database backend testing installed configured automated testing tool empirix etest suite formally known rsw software etest suite qa testing environment created executed automated testing scripts using empirix etester software functional regression testing created executed load test scripts using empirix eload software performancestress testing trained staff using automated test tools qa process performed evaluation analysis determine effective efficient use automation qa testing phase particular software releases reported bugs bugzilla bug tracking software verified closed bug fixes bug tracking tool demonstrated ability multitask coordinate testing efforts multiple simultaneous projects tested released 15 complete software products production time schedule wrote executed sanity check testing ensure application functioning correctly installed production environment worked closely oracle dba system administrators ensure qa testing environment setup correctly proper hardware software configurations software product released qa communicated testing efforts product managers reported directly vice president engineering attended engineering manager staff meetings interviewed prospective employees made recommendations executive staff considerations new hires lead web quality assurance software engineer 082000 122000 petsmartcom city state performed testing ecommerce internet online billing module backend database process developed executed test plans test cases test reports performed regression testing internet site performed testing various oracle database packages logged bugs testdirector bug tracking system reported bugs found developer verified bug fixes received oracle8i database administration training ucla extension course performed updates qa database keep sync online production database lead qa software engineer determined strategies keep qa database environment sync production environment ensure testing results would accurately reflect scenarios would encountered production designed test automation strategy would involve qa team member recording automated test modules frontend online internet site using winrunner tool performed performancestress testing using loadrunner tool performed analysis evaluation determine would effective efficient use automation module lead web software consultant 011 082000 explerecom city state installed configured oracle 8i database software developed implemented working examples oracle xml installed configured apache web server work oracle xsql page processor produce dynamic xml documents based one sql queries technology center installed configured ibm websphere webserver application server implement transaction processing application e commerce business solutions traveled macromedia client site san francisco perform quality assurance testing newly developed ecommerce internet online store module backend server database processes team lead trained quality assurance team members backend processes created test plans use cases documented bugs found online store module correction development team created class diagrams using uml represent sales order transaction online store module interviewed prospective employees made recommendations executive staff considerations new hires planned coordinated weekly team outings pac programmer analyst consultant 011 011 merckmedco city state developed software applications manipulate data generate reports automated pharmacy using perl visual basic sql oracle dcl programming languages windows nt novell networking environment used sql modify oracle database transactions retrieve information pharmacy supervisors analyzed resolve problems automated pharmacy software provided second level support pac computer operators problems beyond scope first level support provided documentation reasons downtime information microsoft excel v50 spreadsheet software second level analyst liaison management communicating problems resolutions automated pharmacy software information systemsbusiness analyst 011 011 phenomenal boutique inc city state responsible development implementation management inventory control systems responsible financial reports tracking financial expenditures payroll taxes responsible advertising marketing strategies trained supervised employees lead analyst worked closely ceo make recommendations best utilize information technology pac information systems analyst consultant 011 011 merckmedco city state monitored automated pharmacy computer system processes analyzed resolve problems automated pharmacy software ensure computer system processes ran successfully night automated pharmacy would available day changed backup tapes mainframes used sql modify oracle database transactions retrieve information pharmacy supervisors documented reasons downtime information microsoft excel v50 spreadsheet software pac information systems analyst 011 011 merckmedco city state monitored automated pharmacy computer system processes analyzed resolve problems automated pharmacy software ensure computer system processes ran successfully night automated pharmacy would available day changed backup tapes mainframes used sql modify oracle database transactions retrieve information pharmacy supervisors documented reasons downtime information microsoft excel v50 spreadsheet software information systems specialist consultant 011 011 productive data systems city state assisted clients software support helpdesk environment performed quality assurance testing newly developed b2c website analyzed resolve problems company standard software applications trained company employees lead trainer use company software order analyze resolve problems information systems analyst 011 011 southern company services city state configured programming language installations sql windows oracle 7 sql talk peoplesoft applications analyzed new technology software hardware implementations evaluation full life cycle provided cost benefit analysis feasibility studies performed installation system testing newly implemented time labor application module throughout company assisted business clients pc workstations provide computing solutions lead trainer instructed business clients use internet configured company computer training classrooms proper software scheduled computer courses configured desktop pc workstations various notebook computers installed software onto pc workstations business clients disks file servers evaluated assessed business needs clients use information technology configured pc workstations company standard configurations configured pc workstations print laserjet printers local area networks configure support microsoft windows 31 optimized efficiency pc workstations performing memory management lead analyst placed orders new pc equipment peripherals education master arts organizational management 2006 university phoenixpasadena organizational management bachelor business administration computer information systems 1993 georgia state university atlanta ga computer information systems skills net accounting advertising analyst apache web server approach automation b2b backup balance banking billing business solutions business systems c closing cobol hardware computer training consultant credit client clients database administration database database management database software dcl delivery desktop pc documentation downstream ecommerce engineering manager ejb executive management senior management xml factory acceptance testing feasibility studies file servers financial financial reports full life cycle functional hp html information technology intergraph microsoft internet explorer inventory control j2ee java jsp javascript jcl jd edwards local area networks notebook computers team lead loadrunner loan origination macromedia mainframes marketing strategies materials meetings memory microsoft excel v microsoft office microsoft project sharepoint sql server 2000 microsoft windows 7 microsoft windows 31 windows nt mortgage loan origination enterprise network servers network novell networking oracle8i oracle oracle 8i oracle application oracle database oracle dba developer oracle 7 page payroll peer review peoplesoft peripherals perl powerbuilder printers processes programming project management quality quality assurance qa express recording relational databases reporting requirement sales san sap sarbanesoxley site acceptance testing servers scripts script shipping service level agreements software architecture software developers software development software engineer software training solaris specification spreadsheet sql sql server sql windows strategy sybase system integration tables taxes software support technical writer test director testdirector test tools toad trainer transaction processing triage uml unix validation visio visual basic web applications website weblogic ibm websphere winrunner workflow written xsl