frankie schroeder 262 eliane hills new york ny 1 555 779 4366 work experience senior database support phoenix az maintain update department internet sites manage databases various education financial budget analysis productivity performance reporting 092015present direction content experts education coordinators create web courses class templates classes educational opportunities build access databases request pali management education coordinators provide department staff support healthstream microsoft office access publisher database questions create maintain pali websites intranet analyzes customers existing productsprocesses consults customer map existing system jha product communicates customers needsexpectations programmers team members team leader maintains effective communication customer throughout entire projectcase database support analyst chicago il maintains records documenting process changes revisions using dell kace communicate support enhancement information business users identify vulnerabilities opportunities improvement areas prepaid processing book roomsspace needed database events needed requested team members perform audit contract folder database ensure pertinent documents imported prepare quotations center space room blocks along appropriate collateral necessary prepare internal paperwork rental discounts 032011082015 mobilize fast response resolution productionclient issues coordination client services operations product technology teams crm database support internship dallas tx 062008022011 identifiesmaintains customer issues ensures proper resolution maintains customer issue list application ensures forwarded appropriate personnel resolution prepares training materials documentation customers internal users responsible production support prepaid systems including ensuring processor files received anticipated timeframes ensuring files processed timely manner ensuring processing issues identified resolved creating problem enhancement tickets dell kace ticket tracking system university kansas engineers degree education education professional skills 20022007 strong computer skills including wellrounded working knowledge databases systems microsoft office strong skillset within excel strong problem solving skills cando attitude good multitasking skills proven strong people skills ability plan lead manage multiple competing complex projects strong documentation skills requirements technical meeting minutes project plans years experience 2 years proven experience developing ms access databases demonstrated experience implementing supporting products related erp applications good analytical reasoning skills lateral thinking capability