jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary experienced general manageroperations manager dedicated employing proven methods cuttingedge technology meet business performance expectations recognized successful implementation measures cut costs streamline operations increase productivity detailed approach maintaining high threshold business operations resultsdriven systematic professional bigpicture mentality problem solver performs well pressure support companys goals missions prepared offer 15 years management experience skills strategic planning project development life cycle budgeting forecasting financial management project management operations management data analysis project planning development risk management process improvement allocating resources facilities management contract negotiation conflict resolution experience gmdirector operations telamon corporation 062016 current telamon corporation city state managing 15 million dollars annual revenue maintaining high gross margins profitability oversee direct installation project management assignments within defined geographic area meet customer requirements installationnetwork standards profitability targets established managed new five state market providing installation furnish services including inside plant outside plant activities major telecom companies oems prepared maintain personnel capacity plans ensure appropriate staffing levels meet areas installation needs partner peer managers level utilization across installation organization managed multiple customer accounts oems ciena cisco att verizon level 3 charter juniper nokia google spectrum calix crown castle prepare maintain annual budgets regular financial planning reports including monthly profit loss forecast area managed company operations responsibility profit loss scheduling training inventory control managed subcontract companies vendors strategic scalability responsible facilities purchasing transportation vehicles tools equipment human resource support hr regulatory compliance implemented policies standard operating procedures managed quality customer service logistics mentored develop direct reports identify high potential employees managing training performance evaluation problem resolution building effective team dynamic conducted performance reviews providing coaching feedback benefit company employee worked closely sales team bring new business maintained safety emergency readiness among personnel disseminating information monitoring compliance regulatory organizational policies accounts managerpmo leader 022014 062016 telamon corporation city state managed directed activities project managers program managers ensure delivery products andor services achieved satisfaction customer serves customers primary point contact escalation partners sales team grow market share identifying opportunities expand add services assigned customers prepare maintain annual budgets regular financial planning reports including monthly profit loss forecast mitigated project risks identification improvement process inefficiencies provided timely actual forecast budget data operations corporate management proposed published metrics kpis incorporated monthly financials monitored milestones deliverables stay ahead schedules proactively spot potential roadblocks program manager sr project manager 122010 022014 telamon corporation city state directed many 120 simultaneous projects covering entire united states devised tools benchmarks improve performance keep teams task maintained project schedules managing timelines making proactive adjustments skillfully developed departmental goals objectives standards performance policies procedures encouraged creative thinking problem solving empowerment part pmo management group improve morale teamwork provided outstanding service clients maintain extend relationship future business opportunities conducted meetings clients determine project intent requirements budgets developed programs initiatives support organizations longterm goals education training bachelor business administration bba project management 092016 strayer university atlanta associate science business administration 032014 asba westwood college atlanta