summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom branch manager exceptional drive dedication accomplishing business objectives exceeding customer expectations 28 year history success financial industry enthusiastic manager experienced leading branch staff exceed sales goals delivering excellent customer service resultsoriented branch manager solid career history banking environments familiar relevant governing acts statutes well strategies best practices improve operations enable business growth decisive leader strategic planner complex problemsolver focused applying leadership skills make lasting improvements efficiency procedures employee retention desiring leverage 28 years experience banking take challenging longterm position growing operation skills regulatory compliance federal regulations account reconciliation internal audits ap ar gl accounting payroll administration knowledgeable ach mobile banking remote deposit capture strategic planning irsedd reporting ira expert notary public certified loan signing agent proficient word excel outlook frb catalyst symitar cash management customer vendor relations excels team leadership staff supervision employee development coaching mentoring hiring employee training safety protocol sales goal oriented consultative relationship selling rapport relationship building collaborated closely loan department marketing department create innovative marketing campaigns dependable reliable excellent work ethic energetic peopleoriented strong interpersonal skills opening closing processes multitasking ability multilingual filipino tagalog experience accountant benteler grand rapids mi conducted ach risk assessments compliance purposes tracked employee payroll processes verify timely reporting responsible monthly irs edd reporting 082021 current process dormant accounts responsible timely reconciliation catalyst frb statements accounts payable reconciliation process ach remote deposit capture mobile banking handles visa debit card disputes review approve invoices payment responsible deferred comp accounts responsible regulatory internal external audits exams responsible accurate timely reconciliation investment portfolio security paydown frb fhlb timely completion frb discount report backup accounting tech 1 2 monitored balance sheets income statements evaluate financial performance adheres regulatory compliance responsible keep regulations reg e reg reg cc bsa nacha green book administrator fedline catalyst coop chexsystems ascensus elan systems platforms maintenance new existing terminating employees credentials serves managerial lead accounting department branch manager operations central coast federal credit union city state 082007 082021 built strong rapport new existing members better serve financial needs promote branch loyalty addressed members concerns suitable solutions verified cash balancing cash drawers vaults maintaining cash count records tracked negotiable items cashiers checks money orders debit cards assigned duties employees examined work accuracy neatness timeliness recruited hired trained new team members regulations compliance company operating systems complied regulations policies procedures set forth upper management board directors federal examiners managed scheduling training designed sales service strategies improve revenue retention implemented policies standard operating procedures managed quality customer service logistics improved morale management communication creating employee recognition rewards practices guided employees understanding meeting changing member needs expectations enforced federal state local company rules safety operations motivated evaluated personnel performance improvement goal achievement disciplined employees encourage compliance company policies procedures sfomember service monterey credit union city state 011994 082007 provided leadership insight mentoring newly hired employees supply knowledge various company programs opening new accounts potential members assisting initial loan applications handled member complaints determine appropriate methods resolution managed daily branch operations member relations minor troubleshooting managed ira program fixed annuity representative notary public education training accounting business management 1989 national college business arts manila philippines high school diploma 031988 university santo tomas high school manila philippines languages english negotiated accomplishments certifications additional information filipino tagalog negotiated consistently maintained high customer satisfaction ratings led team achieve sales goals earning recognition upper management financial reward served board marina chambers commerce kiwanis marina volunteered various community events relay life american cancer society girls inc meals wheels salinas airshow united way monterey peninsula notary public certified loan signing agent licensed life annuity 20042007 references 1 chris hyacinth schnute xxx2771592 2 marco limxxxxxx9618 3 ricardo castaneda xxx7941500 4 gennevie navarroxxxxxx2623 5 gracie grader xxx3328658