professional summary accomplishments jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom seasoned business analyst offering 5 years industry success expert business systems requirements user acceptance testing enduser training accomplished leveraging past lessons inform future decision making designed implemented standard innovative workflow solution data exception management software sales promotion achieved status one top 10 store sales performers region assisted planning executing trunkshows instore promotional events data mapping skills data analysis ms visio scrum master uml diagram lucid chart jira tool work history business process mapping pivot tables gap analysis test case scenarios sql databases workflow analysis release planning business analyst quality assurance microsoft office suite technical writing business artifacts documentation performance optimization documentation management agile waterfall methodology detailoriented teamwork multitasking abilities risk mitigation planning 052020 current vf corporation braintree developed flowcharts diagrams describe lay logical operational steps established requirements developed tailored methodology bolster management decision support reporting monitored employee tasks evaluating information processing performance gauge business functions inefficiencies gathered requirements defined scopes allocated resources established schedules meeting exceeding project demands participated internal audits regarding quality management system assessed business needs problem areas create focused solutions like exception management software enforced alignment project strategy business objectives made modifications promote efficient project completion adjusted project plans account dynamic targets staffing changes operational specifications managed motivated project teams promote collaboration keep members ontask productive analyzed projects determine resource requirements procured necessary equipment software built utilized reporting systems keep customers management loop latest information closely collaborated project members identify quickly address problems maintained tactical control project budgets timelines keep teams task achieve schedule targets mobile sales associate imobile lowell 112020 052021 maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns provided primary customer support internal external customers fastpaced environment used company troubleshooting resolution tree evaluate technical problems leveraging personal expertise find appropriate solutions consulted outside parties resolve discrepancies create effective solutions fielded customer questions regarding available merchandise sales current prices upcoming plan changes preserved revenue streams utilizing strong communication negotiation skills offering refunds last resort maintain customer satisfaction recommended services customers thoroughly explaining details boosted sales revenue 15 skillfully promoting diverse best options evaluated account usage histories identify trends using data mitigate future issues leveraged sales expertise promote services capitalized upsell opportunities regularly exceeded daily sales product addon quotas internal audit assistant greenstate credit union waterloo ia 072011 092014 provided administrative management assistance auditor directed activities office performed analysis research compile data submit auditor special projects completed timely quality reports highlighting deficiencies recommending corrective actions delivered thirdparty audit services client locations keeping operations compliance regulatory requirements iso standards prepared balance sheets prepared yearend journal entries prepare annual audit detected internal control deficiencies suggested corrective measures evaluated program objectives procedures applicable regulations perform thorough complete audit created thorough audit reports including results recommendations conclusions supervised assigned accounting staff evaluate performance maintain standards performed standardized tests check processes adequacy internal control structure education master commerce accounts finance 092014 certifications mumbai university mumbai india graduated 55 gpa majored accounts finance pursuing cbap certified business analysis professional professional scrum master 1 scrumorg dec2018 languages english negotiated gujarati negotiated additional information hindi negotiated linkedin profile references manoj bhartiya project manager techneosys inc 1 551 222 5531 sandeep singh manager portable tmobile 1 609 902 3008 prerak shah manager ca shah shah thakkar co 91 982 146 8233