summary skills jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom flexible versatile business analyst specializing developing innovative solutions organizational problems advanced knowledge asset tracking software committed providing accurate effective advice customers creative business analyst broadbased background highly competitive dynamic organizations recognized decisive leader excellent team player committed forming strong productive teams modeling tools ms visio rational rose lucid charts drawio hp alm rational clear case methodologies frameworks agilescrumsafe waterfall database ms sql server201617 sql work bench v52 oracle 121 testing tools soap ui postman selenium load runner documentation tools ms office suite ibm rational doors sharepoint 20122013 adobe acrobat reader project management tools jira confluenceca agile central rally rtc hp alm experience business analyst ecs federal indianapolis 062019 current managed projects served primary liaison client multiple internal groups clarify goals meet standards deadlines manipulated data using pivot tables pivot charts macros excel conducted root cause analyses formulate countermeasures business missteps improve operations streamlined operational efficiencies gathering requirements facilitate ontime underbudget corporate transitions great experience service management processes reporting self service portal service catalog incident problem management change management configuration asset management servicenow perform business requirements gathering data validation data mapping review business process flow business process modeling exceptional working experience gap understanding asis tobe business processes experience writing business requirements document brd functional requirements document frd expert writing detail system use cases developing business test cases working qa teams testing phase thereby facilitating acceptance testing stakeholders business users developed organizational change management strategies adopted key stakeholders evangelized across departments identified business requirements devised implementation strategies solve business problems defined scope budget goal new projects led daily scrum standups agile development sprint planning meetings multiple concurrent projects managed multiple internal outside scrum teams ensuring effective collaboration communication work closely product ownerarchitect decompose features stories accomplished given sprints bloiness analyst ecs federal seattle wa 122017 052019 managed projects served primary liaison client multiple internal groups clarify goals meet standards deadlines work closely product ownerarchitect decompose features stories accomplished given sprints work closely multiple stakeholders gather requirements producttechnical backlog items oversee producttechnical backlog creating storiesspikesdefect sprints adding items plan view also identifying risks dependency work closely organized pl scope stakeholder gauge need urgency team lead gauge capacity looking requirements solutioning ensure everything ready use acted liaison operational group technical team communicating clearly concisely parties createupdate signed requirement documents starting new functionality implementation conducted root cause analyses formulate countermeasures business missteps improve operations analyzed business requirements made suggestions regarding appropriate technologies identified business requirements devised implementation strategies solve business problems 062015 112017 sfoscrum master charter spectrum cookeville tn led daily scrum standups agile development sprint planning meetings multiple concurrent projects managed multiple internal outside scrum teams ensuring effective collaboration communication worked project owners end users prioritize feature development enhancements based critical paths business needs consistently worked identify project risks initiate risk mitigation implement risk reduction action plans trained mentored team members best effective ways use scrum processes improve efficiency reduce production times assessed team metrics worked drive improvements innovate new approaches evaluated projects issues alleviating problems distractions meeting team goals worked gather customer requirements clarify specifications translate product backlog documented new features strategies well user stories criteria acceptance delegated tasks team member regularly assessing workloads complete tasks time within project parameters monitored facilitated scrum processes team meetings development strong understanding project management methodology pmo standards worked business analyst dev teams product owner drive projects production meeting deadlines outcomes education training certifications bachelor arts business administration university ado nigeria certified scrum master scrum alliance 2021 042003