professional summary jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom dynamic information technology executive 10 years leadership experience including oversight infrastructure application support security services dedicated customer satisfaction focused delivery technical solutions proven leader directing operations maintenance support complex systems develops creative business solutions leveraging diverse methodologies delivering engineering solutions leading organizations accomplishments reduced infrastructure operating cost 15 conversion cloud infrastructure received performance bonuses three years consecutively mentored promoted multiple internal team members directed integration three newly acquired organizations spearheaded knowledge transfer project successfully retained 20 multimilliondollar clients relocated 90 workforce remote two weeks beginning covid19 outbreak core proficiencies process improvement work history project lifecycle management vendor relationship management regulatory compliance business requirements agile framework budget administration strategic planning leadership development security education security development soc2 type 2 documentation change management teamwork collaboration interpersonal communication cultural awareness vice president information technology apex systems ashburn va infrastructure management oversaw infrastructure team responsible onsite cloudbased systems 092014 022022 managed annual budget communicated directly senior management team facilitated led vendor relationships managed contracts licensing agreements products services led nationwide cisco network developed documentation directed pure storage flash array system infrastructure using manageengine suite oversaw system disaster recovery veeam developed cloudbase systems netsuite salesforce zoom ringcentral phone system jira confluence zoom support management directed support team core responsibilities team included supporting needs employees clients covering remote employees thirtytwo staffed six unstaffed offices spread four time zones managed ringcentral cloudbased phone system includes offices conference rooms call center phones transitioned onsite call manager ringcentral cloudbased call manager ensured support team communicated employees address issues requests jira ticketing system used track issues request security management deployed quarterly security training entire organization via proofpoint implemented yearly phishing campaign via proofpoint executed multifactor authentication via okta developed uploaded compliance documentation soc2 type 2 iso 27001 hyper proof partnered principiaraid security compliance vendor prepare soc2 type 2 certification internal data resources 042006 082022 hitachi batesburg sc managed operational management release processes implemented processes functions within specific line business organization deployed desktop mobile infrastructure 1500 employees spread 10 offices georgia including state auditors infrastructure consisted dell desktops laptops tablets printers administered ibm dell vendors directed team internal staff partners vendors daily active directory activities monitored desktop infrastructure microsoft system center configuration manager system center operation manager applications evaluated recommended launched new products coordinated thirdparty software software patch deployments lead deployment tax applications internal software development teams implemented monitored evaluated infrastructure budget activities managed lifecycle internal tax applications projects established disaster recovery protocol atlanta office deoloyment manager datascan technologies city state managed software development lifecycle documentation environment 102005 042006 lead maintained software development quality stability careful builds controls supported configuration management system provided training cm tools maintained monitored quality metrics best practices established software documentation baselines rti tracking databases assisted development team documentation required software development lifecycle created deployment procedures ebanking software suite monitored analyzed clients progress results overall satisfaction implement process improvement initiatives identified features within software useful improving overall survey operation collaborated supervisor explore implement changes monitored overall network performance education oms management technology southern polytechnic state university marietta ga moter science electronic technology ccc mo computer science norfolk state university norfolk va