jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary dedicated professional 10 years customer service experience recent graduate comprehensive cyber security analyst program eager apply newly acquired skills monitoring systems vulnerability analysis incident response strong foundation cyber security frameworks standards basic knowledge experience blockchain space notably ethereum commitment effective communication collaboration confident ability contribute valuable team member entrylevel cyber security role passion technology dedication ensuring security sensitive data make highly motivated candidate ready make positive impact organization skills cyber security fundamentals vulnerability assessment management incident response management security policies compliance access control identity management microsoft office experience 012023 052023 cyber security analyst student gilbane building company reporting documentation telecommunications systems conflict resolution people skills customer service teamwork collaboration developed strong understanding cyber security frameworks standards including nist cis iso 27001 gained handson experience conducting risk impact assessments cyber security systems breaches enhancing ability identify mitigate potential threats acquired skills utilizing cyber security tools reporting processes siem idsips endpoint protection monitor detect respond security incidents learned execute endtoend cyber security strategies incident response plans ensuring thorough preparation effective response cyber threats demonstrated ability uphold professional standards confidentiality comportment across workplace tasks ensuring data protection compliance researched various emerging attacks threats risks related computer security produce internal proactive security awareness reports 082020 current community moderator support connection continuously research educate things blockchain nft related predominately ethereum network resulting heightened security awareness improved community engagement help build grow engage various communities within cryptocurrency web3 ecosystems fostering collaborative relationships crossbrandproduct collaborations educate new individuals daily basics cryptocurrency nfts nonfungible tokens contributing safer informed community provide updated security information community members enabling stay current potential fraud scams maintain secure digital environments used communication negotiation problemsolving skills settle disputes 082018 082020 sales marketing coordinator tsl ltd city state processed sales transaction documentation new existing clients obtained signatures financial documents internal external invoices ensuring data security compliance company protocols monitored maintained customer software license renewals reducing risk vulnerabilities improving overall security posture prepared submitted relevant rfp requirements thirdparty suppliers vendors maintaining secure compliant supply chain delivered software project support infield technicians ict environments assisted accounting department account receivables ensuring confidentiality data protection worked fellow sales team members achieve group targets 032017 052018 technical support specialist ozone wireless state provided onsite online technical support retail business customers addressing security concerns maintaining high level customer satisfaction created test cases troubleshooting guides saas applications used customer service retail departments enhancing security reducing potential risks provided employee onboarding training sessions emphasizing industry policies security best practices worked supervisors via live chat address customer inquiries technical issues beyond scope expertise consulted via telephone understand user problems run testing scripts ask probing questions locate root causes documented updated case notes customer work order documented repair processes helped streamline procedures future technical support actions maintained compliance established updated policies procedures minimal supervision education training 052023 certificate cybersecuirty george brown college canada 062013 ba information technology 052008 certifications westwood college online campus diploma computer studies advanced management services bridgetown building design maintenance repairs diploma cyber security george brown college 2023 introduction cybersecurity cisco 2023 networclaire basics cisco 2023 networclaire devices initial configuration cisco 2023