john h smith po box 1673 callahan fl 32011 8009915187 infogreatresumesfastcom networking engineer quality assurance expert technical trainer topperforming adaptable leader provides secure technical solutions enhance customer satisfaction drive business growth technical roadmaps technical versatility depth instructorled training sysco cortted software associate scsa wireless voice sysco certed software professional scsp sysco certified software security scssnece 2007security trusted motivated adaptable leader strategic solutions provider indepth knowledge network quality security principles practices strategist deep acumen skiled conceptualizing creating technological strategy strong ability prove new technology deliver enterpriseclass deployments effectively communicate architectural vision successful product implementation adaptable professional unique path professional development specialtes exceptional interpersonal skills ensures customers reliable products technology leadership product management project management risk management crossfunctional leader quality assurance strategic planning technical roadmapstrategy leader mentor cloud operating systems networking technology knowledge vmware microsoft hyperx citrix server windows 2003 2008 r2 windows xp windows vista windows 7 cs networking cisco voip wireless dns dhcp windows active directory ms office ms visio professional experience international service networktechnical marketing engineer 1990present compuserve phoenix az problem solving change management quality assurance customer experience topperforming leader consistent promotional career track supporting wide range services products 15 years testing networking security across many product lines compuserve 8 years facilitating technical training delivery lead engineer responsible ensuring product supportability css software networking csn initiatives direct implement initiatives build credibility establish rapport maintain communications customers crossfunctional groups including sales marketing product management engineering quality assurance fooservices technical strategy established remote support support automation csn productsprovides automated fixes system issues enabled product design support automated functionality selected member various swat teams solve classlevel product quality problemsmanage customer experience issue resolution implement risk mitigation strategies communicate business team stakeholders including manufacturing supply chain customer service implement supportability across enterprise direct security vulnerability reporting cs networking csn products fieldwork various csn labs reedive security vulnerability implement solutions led partnership corel eware avid software secure part cs network esystem nes product alliance determine call flow service level agreements escalation paths nes products