professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom driven systems administrator number years experience software implementation maintenance proven history managing complex infrastructures data center operations expert solutionsoriented business application problemsolving dedicated providing bestinclass service skilled troubleshooting communication collaboration skills network documentation development network problem solving engineering team supervision installation management technology recommendations network scaling technology upgrades capacity management network design coordination network maintenance repair operation monitoring engineering technology technical planning expansion projects verbal written communication budget administration telecommunications systems complex problem solving work history network engineer 072020 current nfi industries evergreen park il manage multiple firewalls sophos ubiquiti sonicwall implement manage unifi switches access points manage hyperv hosts vms design implement manage network designs topology vpn software video conferencing vpn management attention detail server control network monitoring tracking system testing user support team collaboration security needs assessment technical troubleshooting virtual machine operation script writing lan wan control network firewall management voip systems firewall management design implement manage migrations gmail comcast etc 0365 manage google workplace azure ad implement manage microsoft endpoint manager intune manage jumpcloud services manage windows 10 macos linux ios devices manage windows server 2019 implement backup solution acronis cloud backup manage matlab licensing server manage ansys licensing server manage solar winds nable systems management backup solutions worked beta technologies longterm tier 34 tech support project manager initiated managed network test facilities verify network hardness resilience established robust infrastructure data capacity new applications communication sites configured managed troubleshot voip multimedia distributed systems platforms recommended options disaster recovery remote access network appliances servers directory services security provided complete endtoend engineering installation routebased ip network solutions liaised cabling infrastructure vendors domestic international isps performed virtual machine provisioning vm priority setup template cloning supported multitier architectures including application tier isolation best practices escalated emergency technical issues beyond scope maintain optimum uptime contributed implementation support snmp monitoring software network monitoring tools organized frameworks transferring secure data internal external public networks provided detailed network diagrams process flow charts procedural guidelines monitored network capacity performance diagnose resolve complex network problems integrated fixed wireless connectivity facilities lacking access terrestrial highspeed networks created vpn infrastructure number workers allowing secure remote connections managed tracked coordinated problem resolution escalation processes troubleshot complex multivendor network service provider issues networksystems administrator 122017 082020 apex systems allentown pa microsoft system center configuration manager design implementation management microsoft system center operations manager design implementation management implemented build order windows 10 imaging via sccm implemented managed nutanix servers hyperconverged implemented managed vmware servers san hyperconverged designed implemented migration plan vms vmware 50 nutanix back vmware 67 experience veeam backup exec hycu backup management implemented 321 backup solution aws storage gateway implemented managed exchange servers 2010 2016 o365 government firewall design implementation management checkpoint lots scripting automate basic advanced processes followed itar best practices created security measures designed implemented conform best practices wrote documentation new upgraded procedures managed avante erp system upgraded managed cisco wireless controller access points upgraded managed dell switches implemented bitdefender enterprise antivirus managed solidworks pdm licensing server managed autocad national instruments ni orcad psse licensing servers iis management isp transfers public dns compliance including dmarc dkim spf microsoft sql server design implementation management deployed antivirus security solutions throughout entire system network operated project manager adjacent projects providing solutions staff casebycase basis configured networks smooth reliable operation meet business processes objectives performed daytoday lan wan administration maintenance support managed development system protocols deliver complete persistent data set secured integrity data within companys network system number years developed exhaustive data reports analysis uppermanagement timeframe basis comprehensively maintained stability essential data backups timeframe basis refined existent policy guidelines companywide resulting number fewer incident reports arranged staffdevelopment programs training workshops staff every level oversaw implementation application saas tools across entire company system administered quality customer service inhouse staff satisfied concerns timeframe basis conducted comprehensive system audits timeframe basis supervised number external computer consultants vendors backed company data distributed storage centers avoid massive data loss event network breach failure assumed system administrator responsibilities numbermonth vacancy position maintained network hardware software monitored network support network availability end users took responsibilities administrator absence filled gaps around office monitored stability network wireless services deliver comprehensive stability managed maintained stability network wireless services throughout enterprise increased knowledge base help desk staff authoring documentation system configuration troubleshooting provided required network documentation inform management provided oncall support network engineering duties managed data backups disaster recovery operations numberperson company facilitated smooth network operations number onsite users total number users across number locations number million catalog company introduced software infrastructure management tools create manage virtual server computing environment planned coordinated implemented network security measures managed windows domain move raised domain level technically supported project planning team development implementation proposals solutions address hardware software problems network emergencies developed refined build process configurations contributed network automation constructed maintained virtual local area network vlan identified immediately resolved issues network devices including firewalls type type planned implemented maintained wireless network strategy operation installed configured supported local area network lan wide area network wan internet system provided consistent support oncall rotation duty drafted training materials organized training sessions new employees verified continuity computer telephone system services users technical expertise assistance project coordination rewrote updated group policy new domain move domain level raise provided planning annual budgets fund projects controlled spending within budget networksystem administrator 072013 122017 bae systems manassas va refined windows 7 imaging automated windows 7 imaging scripts work active directory created customized autounattend unattend files windows 10 scratch created scripted automated windows 10 imaging procedures via sysprep network management design redeployed programmed new gigabit fiber switches managing 11 byod program windows mac ios android chromebook devices managing almost 600 ios devices 120 windows 7 10 devices around 50 macbooks 20 chromebooks around 1000 people design setup deployment ios devices apple configurator mdm designed built vmware setup scratch manage vmware host servers build windows linux systems scratch redid server file system sharing agree security best practices rebuilt active directory permissions conform best practices built nagios core monitoring system scratch watch problems servers printers switches access points built fog imaging server scratch managing mitel 3300 voip system define prioritize budget system networkserver replacement software upgrades technician training management performed adhered change management requirements maintained flexible schedule responded afterhours weekend emergencies implemented developed tested installation update file servers print servers application servers departments made recommendations regarding information technology infrastructure overhauls enhanced availability infrastructure enterprisewide planning thorough testing efficient implementation comprehensive support planned implemented type upgrades system hardware software resulting result diagnosed executed resolution network server issues performed network security design integration duties resolved issues escalated problems knowledgeable support quality service led server infrastructure development quality assurance staging production systems monitored networks network devices resolve technical problems quickly standardized job tasks trained junior team members industry best practices standards analyzed complex project server issues worked large enterprise businesscritical applications designed evaluated wan lan connectivity technologies successfully maintain clean valid drivers license access reliable transportation developed maintained courteous effective working relationships developed team communications information meetings served customers friendly efficient manner following outlined steps service proved successful working within tight deadlines fastpaced atmosphere education high school diploma burlington high school burlington vt electrical computer engineering university massachusetts lowell lowell computer engineering vermont technical college randolph center vt cisco networking semesters 14 computer systems burlington technical center burlington vt