jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary resultsoriented business leader eight years experience daytoday business operations management effective liaison key clients accounts external business stakeholders leverage trends across industries markets derive solutions approaches focused creating value customers profitability company streamlines processes efficiency productivity wellversed applying multifaceted approach managing safety operations productivity across multiple business lines skills assignment delegation verbal written communication supplier monitoring decision making policy develo enforcement budget control problem anticipation resolution department oversight business leadership business training management staff management budgeting negotiation superb time management skills crossfunctional communications education virginia college austin tx 2008 associate applied science degree paralegal studies accomplishments supervised team 64 staff members promoted call center manager one year supervisor gdit earned supervisor year award 2012 consistently managing top performing teams reduced branch case management 40 effectively pioneering branch support teams collaborated team 4 senior account representative development kpis procedures white glove customer accounts used microsoft excel develop monthly kpi tracking spreadsheets work history poolcorp operations manager portland 112016 022020 met customer service standards expectations consistently effectively communicating actively listening made decisions broad positive impact security management operations assisted recruiting hiring training team members studied latest trends improving sales revenues 250000 tracked analyzed profitability key metrics monthly billing establishment improve overall profitability bring new clientele overal handled problematic customers clients assist lowerlevel employees maintain excellent customer service oversaw daytoday production activities accordance business objectives achieved team goals formalized training plans coaching performance management monitored office workflow administrative processes keep operations running smoothly evaluated performance adjusted strategies maintained agile sustainable operations set team individual kpis provided regular actionable feedback managed 22 team members across 2 departments resulting approximate 1m increase annual revenue cultivated strengthened lasting client relationships using persuasion relationship building skills poolcorp operations manager raleigh nc 072013 032016 collaborated process owners refine procedures devise best practices correct quality audit findings promoted positive customer experience daytoday supervision consistent floor presence call center staff developed implemented highquality work environment measured employee satisfaction ratings supervised daily operations multimillion dollar ccms call center operation identified resolved unauthorized ineffective practices set enforced optimized internal policies maintain responsiveness demands supe supervised 4 supervisors 64 call center agents day shift overseeing efficiency average handle time first call resolution developed quality employees within call center take leadership positions reduced workflow inconsistencies recruiting hiring capable staff members provided management oversight operational control assigned programs valued 8 million improved staff morale reduced employee turnover 30 achieved specific team objectives collection activity kipp houston public schools office administration research austin tx 112012 072013 validated incoming data check information accuracy integrity independently locating correcting concerns developed macros special formulas actions produce reliable consistent statistical reviews helped team meet regulatory requirements coordinating documentation filings developed correspondence letters memos emails 1000 participates supported design implementation survey instruments telephone questionnaires obtain study information prepared materials reports presentations submission peerreviewed journal publications worked independently collaboratively fastpaced laboratory environment communicated medical research participates study guidelines waco independent school district esl paraprofessional city state 012012 112012 maintained 3000 files records implementing effective filing systems boosted efficiency organization maintained excellent attendance record consistently arriving work time coordinated special projects managed schedules team four employees coached new hires company processes managing employees achieve maximum production established developed strong administrative team delivering ongoing coaching motivation fostering career advancement taught adult spanish courses guidance senior instructors copied organized distributed classroom assignments paperwork compiled maintained filed reports records documents required school district affiliations toastmasters mayor beverly hills texas president apostolado service group