jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary experienced professional strong background customer service strategic planning marketing business strategy proven track record delivering exceptional customer experiences managing customer escalations providing feedback drive process improvements additionally skilled digital marketing including google analytics google ads search engine marketing strategic thinker talent developing executing plans drive revenue growth achieve business objectives also collaborative team player excellent communication problemsolving skills skills strategic planning experienced developing executing strategic plans achieve business goals objectives marketing strategy experienced developing implementing marketing strategies increase brand awareness generate leads drive sales impler business strategy planning experienced developing implementing business strate strategies plans improve profit profitability ensure long term success sales marketing experienced developing executing sales marketing strategies drive revenue growth achieve business objectives digital marketing experienced developing implementing digital marketing campaigns across various channels including email social media display advertising google analytics experienced analyzing website traffic user behavior using google analytics inform marketing strategies improve website performance google ads experienced creating managing google ads campaigns drive traffic leads sales search engine marketing experienced optimizing search engine marketing campaigns improve visibility drive traffic increase conversions customer relationship management experienced managing customer relationships improving customer satisfaction effective communication problem resolution education training symbiosis international university pune present 2026 mba customer relationship management sikkim manipal institute technology une dav durgapur sikkim 2016 bba hr marketing dav model durgapur durgapur 2013 class 12 commerce dav raniganj raniganj class 10 certifications black belt certified six sigma green belt certified six sigma yellow belt certified six sigma white belt certified six sigma lean six sigma google ads experience infosys ltd digital media senior associate folsom 112020 052023 process google ads responsible setting goals individual members team following cadence track growth path members driving succession plan team preparing learning calendar ensuring personal development team members creating finalizing attractive relevant landing pages goggle ads checking monitoring existing ad campaigns making recommendations optimize upd update providing complete support advertisers account managers optimization tips accounts google ads google analytics via contact channels troubleshooting basic login issues till complex analytics problems providing best resolution within trt along optimization tips best practices designed creative campaigns raise awareness increase sales improved search engine optimization increase quantity quality website traffic achievements promoted acting subject matter expert sme demonstrating indepth knowledge product support processes ability train mentor new hires part escalation team handling supervisor calls resolving issues timely professional manner ensure high levels customer satisfaction received star performer award month october january recognizing outstanding performance contributions success team received touch stone award maintaining 100 score quality demonstrating commitment delivering high quality customer service support tracked communications strategies advertising campaigns marketing approaches measure successes failures providing insights recommendations improve performance increase customer engagement infosys ltd senior process associate fort myers 032020 112020 process optus supporting customer queries via chats outbound calls handling customer partner complaints using available resources identifying resolving escalations priority performed endtoend order processing telecommunications client ensuring accuracy timely completion orders handled complex order requests escalated issues appropriate parties necessary trained mentored new hires order processing procedures best practices assisted development implementation process improvements increase efficiency productivity mcdonalds senior process associate brewer 032017 012020 process us smartphone division google pixel provided technical support google pixel smartphones troubleshooting issues providing solutions customers via phone email handled customer escalations resolving issues timely professional manner ensure high levels customer satisfaction levels provided feedback process improvement identifying areas improvement collaborating crossfunctional teams implement solutions conducted monthly weekly audits provided feedback teams based audit results helping drive continuous improvement customer service support supported nesting team subject matter expert sme trainer providing guidance training new hires ensuring consistent adherence process quality standards utilized internal tools resources log customer interactions track issue resolution progress participated ongoing training development programs stay uptodate latest product knowledge support techniques collaborated crossfunctional teams including product development quality assurance identify report product defects customer pain points achievements cleared training nesting one attempt demonstrating strong understanding product knowledge customer support techniques awarded top performer nesting recognized consistently exceeding performance targets contributing success team maintained high level performance floor four quarters consistently meeting exceeding customer satisfaction targets achieving top rankings among peers awarded top performer agent satisfaction asat received customers reflecting commitment providing excellent customer service support moved support team acting sme within 12 months clearing nesting demonstrating strong performance willingness take additional responsibilities received client appreciation monthly performance recognizing contributions success team overall business audited emails chats team additional responsibility demonstrating attention detail commitment ensuring high quality interactions customers sutherland customer service representative city 092016022017 process uber us drivers responded customer partner queries via email providing prompt accurate information address concerns handled customer partner complaints using available resources resolving issues timely professional manner ensure high levels customer satisfaction identified resolved escalations priority demonstrating ability prioritize manage multiple issues simultaneously utilized internal tools resources log customer partner interactions track issue resolution progress participated ongoing training development programs stay uptodate latest product knowledge support techniques additional information alternative contact number 7001730942 dob 1st june 1995