jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary talented customer service associate skilled balancing customer needs company demands effectively builds loyalty longterm relationships customers achieving individual sales goals highlights guest services background cash handling processes procedures exceptional interpersonal skills excellent time management knowledge market trends accomplished relationship selling persuasive communication expertise education high tech high point loma ca 2006 high school diploma general education honor rollstudent athlete experience plansource csr casino service representativefloor ambassador orlando fl 022015 proactively seek guest interaction provide personalized attention variety services casino offer stay knowledgeable slot machine games promotions identify actively request club member enrollment also bring beverages food upon request utilize sales techniques skills promote club programs benefits extended customer subscriptions offering discounts promotions ensure high customer retention rates red hat inc sales marketing team wa state 102014 032015 managed inbound outbound marketing campaigns generate new business support partner sales teams travel collegeseventsgrocery stores capturing new leads company contributed relevant blogs conferences events offline online increase brand awareness received raise two months work capturing 500 leads less 2 months trained 15 tax professionals marketing techniques contact previous customers via phone retain business carmax sales consultant city state 052013 082014 spent time customers determine needs discuss vehicle options responsible assisting test drives demonstrate automotive features excelled exceeding dailymonthly credit card application goals responsible completing quotes finance applications vehicle appraisals return email voicemail administrative functions include running credit applications processing transaction paperwork also responsible following existing potential customers generate leads close sales average salesmen 810 sales averaged 13 directors club 120 cars sold less 8 months promoted mentor position time warner cable cable store professional city state 102011 052013 provided shopping experience catered every customer recommending solutions based customers specific needs consistently met exceeded department expectations productivity accuracy levels effectively communicated product service information feature functionality billing procedures equipment usage customer retained ensured proper handling care hundreds existing client accounts effectively process customer bill payments achieved sales retention quotas set department following established departmental policies procedures retention specialist maintained customers verge canceling crossselling andor upgrading products services 1 sales year straight radio shack salescashier city state 032011 102011 verified merchandising standards maintained daily basis introduced customers store direct customer traffic promote store exploration delivered ultimate oneonone coaching experience customers demonstrate product accessory functionality consistently met exceeded department expectations productivity accuracy levels sold phones att verizon tmobile sprint key holder training privileges frys electronics sales city state 022010 012011 recommended helped customers select merchandise based needs identified acting upon opportunities upsell additional various wireless phone products services new existing customers successfully achieved business personal sales goals performance metrics handled customer service issues timely professional manner handled register receipts including daily cashingin cashingout arranged displaying store merchandising restocking merchandise needed sold pones verizon tmobile att received rewards customer satisfaction performance weekly goal activations 3 manage average 6 collected past due loans social security numbers customers concerning accounts united states navy uss ross ddg 71 engineeradministrative assistant personal city state 032007042009 trained ships force protection efforts antiterrorism educational training predeployment certification programs engineerelectrician played roles maintenance ship maintained timely accurate oral written technical reports regarding assigned engineering activities conducted research test analyze equipment system feasibility design operation performance processed military mandated tests handled archived secure documents skills administrative automotive business operations cable cash handling coaching customer service satisfaction electronic sales heavy email finance marketing mentor merchandising building rapport receptionist research retail selling taxes phone sales upgrading