jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary results detail oriented highenergy supervisor successful record accomplishments health information management 18 years excellent customer service experience focus improving efficiency productivity reducing costs process improvement innovation major strengths include leadership exceptional analytical skills written well oral communication skills skilled building excellent rapport team members possess superior work ethic highlights guest services inventory control procedures merchandising expertise experience 092011 current business analyst gallagher dublin oh loss prevention cash register operations product promotions analysis business user needs document requirements analyze compare evaluate various courses action schedules manages effective meetings record distribute minutes action items develop use cases test cases successful implementations develop training materials meet audience needs knowledge hospital workflow create test plans upgrades new functionality onbase epic 121999 092011 supervisor g2 secure staff denver co manage daily operations 24x7 patient care support unit 14 ftes support patient documentation improve quality patient medical record establish adjust priorities team based workload clinician needs monitor team productivity coach staff members consistently achieve service level performance targets managemonitor data integrity 350000 documents per month immediate patient care billing compliance error reports customer contacts provide guidance support clinicians dictation document management enables caregivers provide timely patient care implemented instant text application decreased email response time physician document management requests ensured team sending message manner maintain staff knowledge training coaching reduced staffing resources implementation centralized printing patient documentation thus reduced turnaround time signature mailing weeks days subject matter expert various aspects clinician workflows michart project replacing current electronic health record legacy systems established partnership mcit successful rewrite 2 document management applications editdoc document correction management tool improved staff efficiency ensured compliance regulatory requirements doctype managerreduced wait period 6 wks 3 days new documentation requests developed additional partnerships support teams resulted encouraged knowledge sharing resulted higher productivity business areas bridging gaps terminologies clarifying needs improved customer satisfaction point contact transfer helpdesk cts serve ehr committees analyze guide documentation requests electronic health record well collaborate clinical representatives assist understanding medical record documentation needs knowledge experience document processing applications interfaces careweb centricity vast ob tracevue star ec3 mvn knowledge health information management umhs policies procedures assisted development house officermedical student orientation care webelectronic health record currently developing learning module reduce need instructor led courses saving approximately 35000 per year personnel costs 021999 121999 health record analyst penn state university university park pa supervise 7 fte 247 operation manage transcription workflow delivery transcribed reports physician signatures handled deficiencies unsignedundictated documents department surgery promoted supervisor december 1999 provided physician training organizational implementation electronic signature reduced response time document corrections 3 weeks 2 days creation new role within unit created biweekly staff meetings share information maintain unit knowledge monitored staff productivity ensure unit efficiency resource unit department regarding documentation processes compiled data regarding incomplete documents regulatory agency report quality assurance demonstrated ability troubleshoot effectively education bachelor science business information system management kaplan university gpa gpa 37340 alpha beta kappa honor society business information system management gpa 37340 alpha beta kappa honor society strategic management project management organizational decision making sql management information systems technology infrastructure software development systems analysis design certified scrum master june 2014 skills agency billing bi coach coaching customer satisfaction decision making delivery dictation document management documentation e mail information systems instructor support mailing meetings organizational patient care personnel policies processes project management quality quality assurance scrum software development sql staffing strategic management supervisor surgery systems analysis design training materials transcription troubleshoot upgrades workflow