123 4567890 kelly jabba kellyjabbaemailcom pittsburgh pa summary resultsdriven call center representative 11 years experience healthcare support proven record providing empathetic compassionate support patients families skills coaching mentoring analyzing performance data setting vision kpis hiring training communicating effectively leading change education columbus state community college 2010 associate degree business administration certifications certified healthcare customer service rep trained best practices hipaa compliance medical coding certification trained 3m coding software experience healthcare call center representative renko health 20172023 provided customer service healthcare organizations multiple channels phone email messaging monitored prescription orders end end filling shipping tracking delivery researched issues created outofthebox solutions customer service representative healthcare big bear health solutions 20122017 responded incoming calls emails related insurance inquiries coverage prescriptions assessed customers issues connected appropriate department provided information healthcare benefits mailorder programs innetwork outofnetwork pharmacies