jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom work history business analyst 052021 122021 hca hillsboro interacted qa software developers feature development efforts managed aspects project planning requirements gathering elicitation definition risk management following agile methodology facilitated scrum events including daily standup meeting backlog refinement sprint planning sprint review sprint retrospection meetings worked process owners subject matter experts incorporate bau requirements enhancements manually tested web application per business requirement created bug reports maintained process documents azure devops used collaboration qa devops content management teams mitigated risks 20 conducting daily bug triage sessions release coordinators helped identify blockers early graduate assistant 122020 122021 jefferson health northeast philadelphia pa managed assisted studenttutor engagement itutor application increase utilization metro writing studio mws hosted workshops implemented aspects capacity planning resource allocation workshop documentation enhance student engagement prepared tutoring reports maintained record session details analyze data via ms excel pivot tables charts gain insights provide recommendations identified issues brainstormed solutions make online portal robust thus improving user interaction 30 business owner operator 032017 122019 amdocs dallas pa collaborated business team smooth transition records digitization creating process framework shift online wholesale distribution sales worked ux designers create website framework tested component workflows expected results facilitated feature launches onto production website developed user stories jira based ux designs provided figma conducted sprint planning backend team analyzed evaluated data using advance sql tableau extract information relational databases make appropriate wellreasoned recommendations decisions support business project teams developed test scenariosscripts test plans prepared user acceptance test cases issue log tracking defects jira collaborated system users conduct uat performed manual automated cross browser testing newly launched web application lambda test tool tracked feature development efforts bug comments followed bug assignees gain clarity tasks reduced error disputes 10 communicated testers management bug triage meetings decide priority p1p3 severity 5153 bugs work items based end user feedback user acceptance testing uat associate consultant 052016 012017 ernst young llp city state executed client engagements primarily areas business risk services like internal audit enterprise risk management compliance risk regulatory services internal controls business process management related solutions conducted internal audit reviewing revenue project management sales governance identified loopholes project management optimizing contract proposal timelines 20 documented managed audit tests assurance reports suggest refinements engagement productivity improved client service developed test findings presented strategic recommendations risk mitigation senior management professional summary selfstarter 3 years experience project management business analysis coupled processes stakeholder interaction domain experience finance retail consulting provide thought leadership drive results dynamic fast evolving environment currently looking roles augment skills possessed add value organization skills soft skills written verbal communication problem solving ability stakeholderclient engagement business analysis business requirements gathering change management attention detail software development life cycle agile waterfall methodology project management atlassian tools azure devops education data visualization tableau ms excel organization tools microsoft suite ms word ms outlook ms powerpoint google workspace programming languages sql java c qa crossbrowser crossplatform mobile device testing master science management information systems gpa 38 122021 fairleigh dickinson university teaneck nj mba finance gpa 35 042016 christ university bengaluru bba hons marketing finance gpa38 042014 gandhi institute technology management visakhapatnam certifications 2021 att summer learning academy extern att aug 2021 business english certificate cambridge university press april 2012 accomplishments continually recognized clients business stakeholders efficient timely project deliverables appreciated management providing trainings retooling cross functional teams