kevin michael project management student inforesumekraftcom 2025550120 chicago illinois us linkedincomresumekraft energetic ambitious student field businessmanagement developed mature responsible approach task undertaken situation presented experienced leadership teamwork hard worker innovative willing learn get new skills ability work variety people different ages good listener excellent communication skills microsoft office citrix skills computers sap languages customer service experience associate engineer remote support rockstone automation feb 2020 present provided technical support clients engineers technicians product specialists diagnose solve technical problems mostly via phone developed knowledgebase articles based customer issues research results made simulations analysis customer issues lab enviroment service desk agent fitzee technology solutions jan 2019 nov 2019 dedicated helpdesk professional provided technical support 450 user environment uk skilled problemsolver able communicate user levels technical proficiency able maintain support systems workstations printers peripherals respond user service requests resolve trouble tickets commend quickly resolving complex issues including system crashes network slowdowns connectivity problems use technical analytical communication skills accurately identify user needs provide effective solutions knowledge citrix sap remote control apps sales marketing management assistant lounge lizard worldwide jul 2018 sep 2018 sold products dealt different types costumers made inventories products needed different events farmer markets catering services checked incomes daily earnings made online advertisement assistant marketing department university lima mar 2016jul 2016 scheduled meetings students teachers helped organizing activities new students university introduced university groups students different schools distributed flyers advertise university organized lunches groups students different cities visited university