jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom executive profile pmo director driven manage costs establish strategic mutually beneficial partnerships relationships users vendors service providers responsible oversight planning translation contractual strategy successful software development implementation across multiple programs skill highlights program management leadership organization product development delivery pl management team leadership project management core accomplishments strategic planning matrix organization management multi unit pmo management business development entrepreneurial management objective 25 reduction operational expenses implementing customer selfserve website streamlined operations replacement several legacy systems microsoft dynamics crm managed cloud based solution commercial vehicle screening resulting several million dollars sales consolidated banking vendors estimated annual saving 190k banking fees rebuilt restored profitability previously mismanaged organization introduction process improvements accountability measures alongside internal external audit evaluation spearheaded audit process resulting identification correction system loop holes increasing system integrity reliability managed implementation operations expanded tolls program involving several government tolling agencies led managed pmo operations bench strength 64 staff members 9 management staff maximizing capacity resource utilization adherence budget operational excellence created process identify half million dollars revenue capitalization internally developed software managed implementation operations expanded tolls program involving several government tolling agencies identified industry trends recommended approach future endeavors profitability professional experience 022015 current pmo director cb richard ellis sioux falls sd implemented delivered several software systems within commercial vehicle revenue service cvrs operations ensuring adherence budget timelines quality commitment developed strategies maximize synergies among program areas estimated overall department effort response proposals requests new software development implemented software escrow deposit annual audit processes external vendors per client requirement prepared quarterly annual status overview presentations executive management clients used existing balance score cards program dashboard establish consistent performance standards accountability initiated request proposal rfp process evaluated vendor selection cultivated business relationships new existing vendors ensure best quality service clients prepared pmo organization successful completion iso 9001 certification within 8 months managed negotiated vendor services conformity cost expectation rolled ensured adherence change control process managing software releases implemented administers endtoend management practices software engineering practices liaised legal department finalize statements work contracts final signature identified business projects expenses worked finance forecast quarterly annual budget managed projects resources annual plan budget 022011 012015 systems consulting analyst manager lewis pr washington dc set goals objectives analysts line within company directives evaluated staff accomplishment reference company goals managed resolution system requests including system creation defects enhancement information requests established guidelines controls evaluation scrumagile process ensure sustained success rate functional manager supervised 68 business analysts well perform functions stated systems consulting analyst consolidated several financial institution transactions single banking system managed workload deliverables internal staff consultants vendors scrum master project manager various projects ensuring timely implementation 112005 042011 snr systems consulting analyst fiserv inc lewisville tx product owner agile implementation multiple projects ensured ontime delivery customer portal selfserve capabilities defined gathered analyzed traditional customer requirements system implementation developed requirements form user stories conditions acceptance satisfy business need created maintained scrum artifacts product sprint backlogs led scrum process meetings initial analysis design review test case review functional demonstration meetings conducted product feature demonstration stake holders investigated resolution production support issues requiring system changes developed test plans located test data designed test cases conducted user acceptance testing uat integration testing well work developers resolve identified issues led swot efforts identify potential impacts success new delivery documented managed coordinated defect resolution roll developed user manuals training material new system system changes developed reports evaluation system performance impact system implementation business processes trends 2005 112005 data analyst comcast communications inc city state coordinated translation process associating cable communication node values address locations performed location research using engineering maps conversion 15000 house subscriber records within stipulated timelines led data synchronization projects ensure data integrity across billing related thirdparty systems using macros researched serviceability request streamlined creation process created new house records accordance market standards reducing processing time 60 042002 062004 bankruptcy analyst universal service admin company city key role resolving multimillion dollar bankruptcy cases analyzing opponent objections prepared concise articulate responses maintaining fcc regulations article compliance communicated complicated constantly changing fcc mandated billing policies internal external customers developed multiple templates automate tedious error prone claim calculation process calculated prepetition postpetition balances resolve bankruptcy cases maintained bankruptcy database reported bankruptcy activities 081998 102001 positions held teligent inc city state product development manager billing supervisor order entry representative education 2016 mba grand canyon university phoenix az 2008 product owner certification scrum alliance 2008 scrum master certification scrum alliance master science animal science university ibadan ibadan oyo bachelor science agriculture ahmadu bello university zaria kaduna skills agile articulate automate balance billing billing system billing systems business processes call center concise conversion cost control database decisionmaking delivery financial functional iso 9001 macros market order entry order management policies pricing profit promotion proposal quality quality assurance research rfp sales scrum stories translating view