summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom resourceful meticulous professional experience successfully supporting business operations knowledgeable banking industry practices regulations office management protocols stellar interpersonal operations oversight skills welldeveloped communicator outstanding skills complex problemsolving conflict resolution highly organized flexible forwardthinking responsive changing demands talented multitasking using superior time management problemresolution skills experience working varied team dynamics including virtual crossfunctional selfmanaged collaborations skills articulate wellspoken customer service oriented banking industry rules policies regulatory compliance detailoriented risk management research organization skills performance monitoring evaluation proposals presentations proper phone etiquette excellent communication skills exceptional time management skills strong interpersonal problem solving skills cash handling wire transfers loan applications customer relationship building record keeping reporting data analysis experience project vendor oversight assistant vicepresident retail banking 052011 072021 conduent incorporated covington ky supervised coached trained team branch banking employees managed external contacts kept track periodic communication needed priority actions managed daily financial tasks invoices reports regional management requests verified operation office equipment completing preventive maintenance requirements calling repairs supported auditors review process clerical support tackled addressed toplevel highpriority issues professional administrative discretion oversaw implemented branch banking policies procedures crafted proposals memos using desktop publishing word processing software engaged customer retention practices providing customers personal touch resolutions resulted efficient effective beneficial outcomes customer complaints functioning within bank regulations guidelines reviewed approved work orders invoices related branch operation activities functioned liaison vendorclient disputes inquiries resolution worked regulatory representatives complete accurate filings maintain compliance ctr sarmonetary instruments reporting processed bank transactions new account opening maintenance deposits transfers withdrawals approval limit 500k wire transfers research requests verification deposit requests reviewed special customer requests exceptions reviewed bank activity reports daily branch items requiring corrective action customer transactions bank employee maintenance account operational risk reports completed daily quality control review electronic imaged customer account files accuracy compliance based bank regulations oversaw office renovations repairs oversight corporate officeregional manager managed corporatelevel assigned projects overseeing documenting compiling tracking project milestones deadlines accomplished weekly analysis system generated reports customers aggregate balances 500k1m assess level risk bank based beal bank beal bank usa regulations completed quality control measures ensure account balances excess specified limits reviewed daily report used track potential check kiting risks help mitigate bank loss tracked assessed validity daily transactions 250000 posted bank subsidiaries used existing banking reports tools along customer records analyze legitimacy item presented payment participated community outreach programs providing financial education lowmoderate income residents serving financial consultant financial literacy educator asoistant branch manager financial service representative customer service representative 072004 052011 midatlantic federal credit union city state displayed keen attention detail assessing short longterm customer product needs established maintained customer accounts cultivated impactful relationships customers drove business development delivering expert product knowledge informed customers billing procedures processed payments provided payment option setup assistance assessed customer needs upsold products services maximize sales fielded customer complaints queries fasttracking problem resolution met exceeded monthly goals establishing new accounts consumer loans investment referrals conducted new hire training customer financial service representatives credit union procedures policies observed reported employeecustomer interactionsales performance weekly basis developed implemented action plans based branch sales goals diligently maintained branch operations related auditing cashnegotiable items implementation policy changes reporting currency transactions cash management duties excelled effective interdepartmental communication crossfunctional team environment maintained detailed accurate accounting records overseeing documentation sales purchases requisitions monetary instruments collaborated branch manager develop customer service improvement initiatives upheld privacy security requirements established us regulatory agencies deescalated problematic customer concerns maintaining calm friendly demeanor clotomer service representative chevy chase bank capital one city state 052002 072004 processed account transactions deposits withdrawals transfers accurately efficiently fulfilled business account requests including check cash orders deposit verification account research completed daily settlement atm depositscash machines replenishment funds recommended referred additional products services customers accomplished companywide monthly knowledgebased examinations remained constantly aware customer activity ensure safe secure banking environment escalated customer concerns special requests branch supervisors asked probing questions determine service needs successfully recommended appropriate banking products education mba 2015 training university phoenix arlington va bachelor science business administration human resource management university maryland university college adelphi md 2010 ascociate arts 2006 montgomery college takoma park md