jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom profile professional 7 years experience process improvement quality assurance coaching team leadership currently serving business process analyst rockwell automation responsible identifying developing implementing process improvements well providing consultation process performance productservice quality previously worked lead quality training concentrix reviewed agent performance conducted quality assessments provided regular updates quality metrics also served senior analyst reviewing analyzing user profiles content achieving given targets accuracy presenting new ideas improvement clients additionally experience customer service representative identifying customer needs providing solutions building sustainable relationships trust process improvement customer monitoring business analysis decision making report generation stakeholder communication data compiling skills customer communication presentation skills attention detail correction action planning attentive observant cleaning sanitizing quality sops development experience business process analyst 062022 current engility corporation boise id analyzed business processes workflows developed automated approaches boost productivity advised rapidly expanding businesses process expansion roadmaps develop longterm plans continued growth stable roi kept meticulous documentation business processes gathered data reports dissemination stakeholders served primary interface stakeholders department communicating proposed implementations new systems current system upgrades identified needs customers promptly efficiently provided technical support existing reports dashboards tools managed timely flow business intelligence information users maintained library model documents templates reusable knowledge assets synthesized current business intelligence trend data support recommendations action lead training quality 032021 052022 cyxtera dc state coached mentored trained teams quality parameters ensure consistent quality standards met collaborated management team implement new work procedures policies improve efficiency quality documented production levels materials used keep management informed ensure accurate reporting reviewed completed work verify consistency quality conformance standards compiled distributed weekly feedback team leaders managers improve service time quality increasing productivity developed monthly endofquarter statistical reports leadership team quality improvement programs provided regular updates team leadership quality metrics communicating consistency problems production deficiencies identified areas improvement enhance quality process improve customer satisfaction identified procedures scenarios quality control products services maintain consistency quality managed newhire training topics business standards compliance requirements ensure thorough understanding company policies procedures sr analyst 032019 022021 international bancshares corp sinton tx social media trust safety reviewed analyzed user profiles according guidelines ensured user safe friendly access content platform achieved given targets accuracy presented new ideas improvement clients identified improvement opportunities effectively meet customer business needs supported customers answering questions guiding enduse customer service representative 052017 022019 g4s carol stream il answered incoming calls emails providing frontline customer support assistance product service transactions remained calm professional stressful circumstances effectively diffused tense situations demonstrated excellent communication skills resolving product consumer complaints developed strong customer relationships encourage repeat business asked probing questions determine service needs accurately input information electronic systems educated customers special pricing opportunities company offerings informed customers billing procedures processed payments provided payment option setup assistance customer service executive 092016 042017 qualtouch bpo india private limited city state delivered fast friendly knowledgeable service routine questions service complaints consulted customers regarding needs addressed concerns explained benefits advantages different product service offerings customers updated account information customer calls noted client concerns issues handled customer billing errors researching issues system asking detailed questions evaluated trends customer service issues analyze complaints identify opportunities improvement education bachelor science computer science physics mathematics 012016 kumaon university nainital uttarakhand senior secondary physics maths chemistry 012013 bssv nainital uttarakhand accomplishments recognized employee quarter outstanding performance team contributions consistently maintained high customer satisfaction ratings received best north training quality rr