professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom selfmotivated goaloriented professional managerial experience 10 years experience customer service information technology special projects highly developed customer service skills ability successfully interact exceptionally diverse range staff business partners effective utilizing time resource management skills proven abilities customer relationship retention skills sales marketing public relations market analysis market research budgeting social media complaint resolution sales expertise report preparation inbound outbound calling multiline phone talent administrative support account management warehousing functions work history public relations 122021 012022 sandbox vr roseville mn write press releases prepare information media respond information requests media help clients communicate effectively public strategic sales knowledge technical support desktop support software diagnosis tcpip data recovery technical issues analysis helpdesk call support telecommunications network oversight technical equipment inspection pc component diagnostics instruction training wireless area networking user credential management using social media marketing tools create maintain companys brand working marketing professionals develop social media marketing campaigns interacting customers stakeholders via companys social media accounts analyzing companys digital marketing plan social media strategy identifying strategic weaknesses making recommendations improvements researching social media trends informing management changes relevant companys marketing activities setting key performance indicators kpis social media campaigns targets certain number shares likes measuring campaigns performance kpis draft speeches arrange interviews clients top executives evaluate public opinion clients social media evaluate advertising promotion programs determine whether compatible organizations public relations efforts help maintain organizations image identity recruiting training supervising appraising staff managing budgets maintaining statistical financial records dealing customer queries complaints overseeing pricing stock control maximizing profitability settingmeeting sales targets including motivating staff ensuring compliance health safety legislation preparing promotional materials displays liaising head office store manager 022020 122021 consolidated communications machias recruiting training supervising appraising staff managing budgets maintaining statistical financial records dealing customer queries complaints overseeing pricing stock control maximizing profitability settingmeeting sales targets including motivating staff ensuring compliance health safety legislation preparing promotional materials displays liaising head office protected store loss theft setting enforcing clear security policies coached sales associates product specifications sales incentives selling techniques significantly increasing customer satisfaction ratings devised processes boost longterm business success increase profit levels reconciled daily sales transactions balance log daytoday revenue supervised guests front counter answering questions regarding products minimized onsite cash frequent deposits high accuracy predicting operations bolstered sales volume implementing incentive program initiating advanced employee training managed store employees successfully fastpaced environment proactive communication positive feedback coached sales associates product knowledge using wide variety training tools scheduled led weekly store meetings employees discuss sales promotions new inventory providing platform voice concerns delivered positive results controlling monthly operations budget limiting financial discrepancies reviewed monitored scheduling purchases expenses maintain quarterly budget senior technical support 082017 032021 webbed sphere inc city state resolves tickets representing staffgenerated technical requests problems troubleshoots technical process issues maintain productivity maintains system functionality testing computer components helps design implement networks consults users determine appropriate hardware software needs assists placing orders maximizes computer systems capabilities studying technical applications making recommendations tests compatibility new programs existing ones gather data identify evaluate technical purchasing options confirms program objectives specifications testing new programs comparing established standards making modifications evaluates vendorsupplied software studying user objectives testing software compatibility existing hardware programs installs software necessary applications workflow trains users new software person variety tutorial channels including selfguided training videos user manuals digital instruction pages often collaboration technical writers maintains system capability testing computer components carries software network database performance tuning documents hardware software updates keeps date technical advancements attending educational workshops reviewing professional publications participating professional societies prepares reference material users drafting operation instructions installs modifies makes minor repairs computer hardware software systems maximized use hardware software training users interpreting instructions evaluated system potential testing compatibility new programs existing programs maintained servers systems keep networks fully operational peak periods configured hardware devices software set work stations employees helped streamline repair processes update procedures support action consistency created spreadsheets using microsoft excel daily weekly monthly reporting collaborated team members achieve target results worked software development team reported errors bugs newly released software assisted deployment release fixes broke evaluated user problems using test scripts personal expertise probing questions patched software installed new versions eliminate security problems protect data education ged 022009 knox county adult literacy barbourville ky