jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary talented operations manager bringing 30 years experience demonstrated record accomplishment business management proficient operational enhancements quality improvements team leadership based goalsetting strategies crossfunctional collaborator wellversed developing successful teams motivating employees meet individual team objectives skills staff training development financial cash flow analyses multiunit operations management process improvement strategies solutions development cost reduction containment systems implementation workforce training policies procedures implementation experience operations manager 072018 current comfort keepers blairsville ga business process reengineering customer relationship management quantifiable revenue increases retail operations management troubleshooting problem solving business strategy development procedure development business administration managed company operations responsibility profit loss scheduling training inventory control implemented policies standard operating procedures managed quality customer service logistics planned daily operational strategies including delivery routing team workflows promotional initiatives aided senior leadership executive decisionmaking process generating daily reports recommend corrective actions improvements evaluated documentation invoices shipping paperwork accuracy compliance replenished inventory maintain par levels completed quarterly inventory audits counted updated inventory reports upon receipt new shipments assisted refining procedures defining best practices correcting reported audit issues devised business technology strategies create performance metrics reporting analysis systems support investigative operations identified shared data elements relationships data elements processes people systems directed daytoday operations spearheading implementation shortterm longterm strategies achieve business plan profitability goals general manager 022011 072018 sunrise senior living chevy chase md oversaw store operations generating monthly sales strengthened work flow productivity hiring managing developing top talent implemented succession planning training developing several associates leadership positions improved store status implementing process improvements identifying performance gaps corrective action prioritized sanitation safety health standards work areas meet osha requirements corrected operational discrepancies developing executing process improvements assessed optimized elevated operations target current expected demands exceeded team goals resolved issues sharing implementing customer service initiatives generated repeat business responding customer concerns friendly knowledgeable service managed inventory tracking physical inventory counts minimize loss delivered excellent customer service adhered standard practices maximize sales minimize shrinkage processed daily paperwork balanced register drawers produced staffing schedules prepared deposits resolved customer problems investigating issues answering questions building rapport operations supervisor 112004 112009 lowes spokane valley wa developed initiatives process improvement reviewed assessed ongoing operations identified solved complex strategy problems drive organizational goals maintained safety emergency readiness among personnel disseminating information monitoring compliance regulatory organizational policies built upon established practice standards improve operational performance reduce labor costs evaluated documentation invoices shipping paperwork accuracy compliance drove solutions predominant operations issues identifying areas deficiency performing rootcause analysis managed supply chain monitored logistics functions company analyzed variable data operations determine areas improvement increased efficiency potential cost savings aligned operational boundaries processes production demands generated daily operational sales reports corrective action continuous improvement trained managed motivated employees promote professional skill development engaged professionally hijet founder president ceo customers build rapport nurture relationships evaluated development strategy effectiveness prepared alternative approaches exceed goals motivated employees share ideas feedback formed sustained strategic relationships clients identified client business operational needs introduced services provide solutions conducted staff evaluations determined promotions realignments reductions workforce assessed employees individual strengths delivered mentoring improve upon weak skill levels accurately managed shipment processing providing direction associates overseeing inventory activities assessed team proficiencies identifying targeting areas improvement education training business administration grand rapids community college grand rapids mi biblical studies theology christ nations bible college dallas tx