professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom oversight responsibilities product owners project analysts testers iam successful team player iam thoughtful leader confident decisionmaker helping team members develop productive focusing delivering value strong ability prioritize technology requirements collaborate developers skills wire transferautomated clearing house ach problem solving risk management compliance fraud detection prevention client relationship management internal controls tech savvy auditing credit management legal regulatory work history senior risk managementpayment operations 012020 092022 santander consumer usa city state payment operations products services decision making critical thinking customer focused accuracy attention detail effective communications managing multiple priorities treasury services standard operating procedures monitors activities minimize companys exposure riskactivities may include quantitative analysis risk identification remediation effectively collaborate various stakeholders influencing strategic goals represents supports reputation company minimize compliance regulatory risk resolving issues ensuring adherence company legal standards ensuring companys activities adhere necessary rules regulations company complies legalregulatory statutes jurisdictions ensures transparency business results finance processes organizes reporting system tracks goals accomplishment collects processes data provides managers necessary company management data information reviews investigates customer cases reports work potential actual loss minimizes fraud antimoney laundering andor organizational risk performs early detection suspicious activity controls prevents losses may lead work andor train detection investigation staff researches analyzes bank activities reports detect prevent possible fraudulent suspicious activities recommends disposition identifies gaps control enhancements participates marketplace influence product customer experience trends leads teams execute new products enhancements existing products experiences recognizes anticipates resolves complex operational process problems arise presents ideas governing committees approval maintains network counterparts third parties within industry responsible recruitment training development team members investment service partner customer service rep 112020 082022 usaa city state performs specialized customer service activities initiatives supports complex dedicated suite productsservices services sophisticated client base andor leverages advanced process tool support internal external customers focus problem resolution occurs across multiple channels customers delivers cares model customers service partners receives investigates responds customer inquiries regarding products services issues via channels customers served resolves customer service inquiries issues recommends appropriate solutions resolves complex reoccurring issues may interact higher levels within customer organization maintains high levels customer satisfaction consistent core values demonstrates commitment quality documents customer interactions completes service requests minimize customer effort additional action treasuryfunds transfer analyst 052018 112020 huntington national bank city state executes funds transfers multiple types varying complexity using multiple processing platforms general supervision initiates subset manual transactions resolves routine exceptions andor provides secondary approval initiatedrepaired transactions performs highlevel financial reconciliation processed transactions performs initial investigation reconciliation exceptions monitors live transactions within multiple processing applications follows standard policies procedures address exceptions escalates appropriately faced unresolved exception impactful issue ensures compliance control framework identifies reports potential conflicts relevant regulations appropriate parties participation basic change management activities upon request eg executing basic operational regression user testing scripts education bachelor applied science criminal justice 042022 strayer university washington dc gpa 40