jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary dedicated public safety professional history meeting exceeding agency standards utilizing consistent organized practices skilled working pressure adapting new situations challenges best enhance professional agency development accomplishments achieved full compliance legal health safety regulations inspired trained junior team members mentor selfcare leads full access critical incident communication dispatch seminar kebcor call taking active shooter clc member delta epsilon tau national honors society gamma colorado chapter skills research data analysis multitasking abilities selfmotivated police fire procedures information intake excellent communication work history 042021 current certified 911 public safety telecommunicator planning coordination decision making attention detail analytical critical thinking organization time management securitas security services usa inc bloomington mn received public emergency nonemergency calls supervised response prioritization order effectively dispatch official units police fire ems tracking data realtime environments relayed latest information first responders via electronic means telephone calls radio responses read system maps caller information documented details system routed calls police fire ambulance service meet individual call needs performed duties accordance applicable standards policies regulatory guidelines promote safe working environment maintained energy enthusiasm fastpaced environment used critical thinking break problems evaluate solutions make decisions completed appropriate forms radio announcements police department needs bolo requests answered calls automatic routing system took basic information callers 092017 012021 transcriptionist freeman health system neosho mo accurately transcribe audio video files meet deadlines composed files ranging educational conferences court testimonies 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program credit card application numbers 072007 012017 911 telecommunicatorinstructor education 042023 122022 zion police department city state supported callers stressful situations emergencies specialized call support instructed appropriate units police fire medical situations prioritized multiple calls radio traffic several different agencies managing prioritizing responsibilities fastpaced environment maintaining safety police personnel general public drafted accurate reports maintained confidentiality provided emergency medical dispatching developed implemented new training manuals helped team handle highvolume work prioritizing tasks organizing supplies associate arts emergency management waldorf university forest city ia explores four phases emergency management also including terrorism emergency management interagency disaster management provides foundational knowledge exposure field certification leadership academy academy hour oklahoma city ok continuing education standard leadership principals key areas study placed leadership styles communication tough decision making time management conflict resolution negotiation meditation listening skills crisis chaos management ethics values trust delegation prioritizing effectiveness diverse generations work styles consistency certifications critical incident stress management northern illinois critical incident stress management crisis intervention peer individual group support international critical incident stress foundation cpraedfirst aid american red cross is00700a national incident management systems nims introduction fema is00100lea introduction incident command systemics100 law enforcement fema certified advanced emergency medical dispatcher international academy emergency medical dispatch telecommunicators trauma informed response sexual assaultabuse illinois law enforcement training standards board executive institute nsi training public safety telecommunications us department homeland security mental health awareness illinois law enforcement training standards board executive institute cultural impact covid19 ecc us department homeland security basic spanish law enforcement illinois law enforcement training standards board is00144a tert basic course fema bloodborne pathogens law enforcement police law institute suicide prevention intervention postvention academy hour