jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary highly motivated sales associate extensive customer service sales experience outgoing sales professional track record driving increased sales improving buying experience elevating company profile target market skills workflow analysis business artifacts documentation project management technical specifications creation microsoft office critical thinking report development collaboration education concordia university austin tx 2009 bachelor arts business certifications actively pursuing chartered property casualty underwriter cpcu designation work history ecs federal business analyst huntsville al 2015 current documented business processes analyzed procedures see would meet regulations texas department insurance assessed impact current business processes users stakeholders identified process inefficiencies gap analysis mapped process activities desired outcomes rectify operational inefficiencies conducted interviews key business users collect information business processes user requirements hendricks berkadia underwriting analyst ambler pa 2013 2015 helped design enterprise quality assurance program underwriting gathered states auto homeowner regulatory requirements regarding cancellations declinations implemented enterprisewide training program cancellations declinations state reviewed continuous improvement suggestions employees possible implementation cb richard ellis underwriter east los angeles ca 042009 2013 underwrote residential applications policies within state texas specializing coastal counties implemented growth strategy program help agents write residential policies responded texas department insurance regarding policyholder complaints served president employees activity association texas employees managed associations budget planned implemented activities employees held monthly board meetings association state farm insurance underwriting service associate city state 052002 042009 served subject matter expert process improvements regarding life insurance policy changes managed life insurance policy changes accomplishments eagle scout additional information