emma schneider call center manager summary extremely motivated constantly develop skills grow professionally call center manager 4 years experience planning implementing call center strategies operations improving systems processes managing staff contact 512 moore street indigo valley san diego california 8728719271 resumesbotmailcom education san diego university bachelor marketing 2018 skills technical support human resources polite professional phone voice coaching customer service leadership work experience 13 monkeys call center operations manager jun 2019 jan 2020 ensured adequate call center coverage achieve service level targets including scheduling resourcing recruitment initiatives developed team environment foster growth desire help others world mark call center manager jun 2018jun 2019 optimized call center productivity achieved correct quality standards data analysis tracked reported metrics provided weekly monthly quarterly reporting results senior management responsible total quality member experience teaching coaching technical development call center staff exceptional service delivery check customer service retail resume examples