jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary multi faceted customer service specialist 30 years experience life insurance industry committed maintaining professional relationships increase profitability drive business results knowledgeable dedicated customer service professional extensive experience automobile industry solid team player outgoing positive demeanor proven skills establishing rapport clients motivated maintain customer satisfaction contribute company success specialize quality speed process optimization articulate energetic resultsoriented exemplary passion developing relationships cultivating partnerships growing businesses skilled building bridges cementing connections business accounts serve needs strengthen loyalty drive competitive growth successful achieving sales objectives consistency servicedriven team player record providing highquality support passionate promoting lasting customer satisfaction delivering topnotch service unparalleled support proficient customer service best practices related options effectively drives revenue skilled promotional problemsolving abilities customer service specialist bringing topnotch skills oral written communication active listening analytical problemsolving skills enhances customer experiences employing serviceoriented behaviors understanding customer desires providing customized solutions build loyalty skills proficient making inbound outbound calling client needs assessment sales goals staff management new product information customer complaint resolution complaint resolution staff education training strategic sales knowledge good listener crm report preparation training development aptitude international sales support retail materials management professional telephone demeanor medical terminology knowledge recordkeeping strengths multiline phone talent education university arizona tucson az 041978 bachelor arts sales marketing education work history trusted advisors network insurance customer service specialist city state 062018 current offered basic technical support clients wide range company products collected customer feedback made process changes exceed customer satisfaction goals managed 100 incoming calls day utmost professionalism knowledgeable service supported senior management executive decisionmaking drafting informative reports answered customer questions product availability shipment times responded customer requests offering excellent support tailored recommendations address needs increased efficiency team productivity promoting operational best practices met customer call guidelines service levels handle time productivity collected customer feedback made process changes exceed customer satisfaction goals described product highlights benefits help guide purchasing decisions baker associates experienced insurance customer service specialist city state 062016 112018 managed 100 incoming calls day utmost professionalism plus knowledgeable service offered basic technical support clients wide range company products answered customer questions product availability promptly responded inquiries requests prospective customers proved successful working within tight deadlines carried daydayday duties accurately efficiently increased customer satisfaction resolving service issues saved 100000 implementing costsaving initiatives addressed longstanding problems maintained excellent attendance record consistently arriving work time actively listened customers handled concerns quickly performed duties accordance applicable standards policies regulatory guidelines promote safe working environment oversaw daily operations ensure high levels productivity drove operational improvements resulted savings improved profit margins earnhardt hyundai automobile customer service supervisor city state 022014 062016 enhanced customer satisfaction ratings motivating team members strengthen quality increase productivity 12 shrunk knowledge gaps ongoing training close employee mentoring new less experienced team members monitored priorities liaised maintenance team management delegating tasks complete time contributed development implementation execution maintenance programs kept watchful eye equipment inventories optimizing work readiness aligning supplies specifications job optimized supply levels keep stock within ideal parameters expected needs resolved problems improved operations provided exceptional service developed maintained courteous effective working relationships actively listened customers handled concerns quickly escalated major issues supervisor proved successful working within tight deadlines fastpaced atmosphere used critical thinking break problems evaluate solutions make decisions saved 50000 implementing costsaving initiatives addressed longstanding problems demonstrated respect friendliness willingness help wherever needed conducted research gathered information multiple sources presented results created sales increase 14