madge herzog 984 laurence burgs chicago il 1 555 805 6649 work experience information technology manager philadelphia pa technical knowledgeintegration knowledge experience production support operations knowledge itil framework exposure devops methodologies continuous integration continuous development exposure software development one following areas 112017 present coordinates submits completed assigned tasks produced program specialists program analysts administrator reviews work cisa staff determine compliance project tasks prepares correspondence administrators signature active fully adjudicated tssci wci poly clearance experience managing medium large network utilizing windows ad dc experience managing diverse group professionals excellent analyticalproblem solving ability senior information technology manager los angeles ca ten 10 years professional experience services three 3 years managementsupervisory experience discipline 102014082017 plans organizes manages integrates evaluates work divisionsection subordinate supervisors andor staff provides full administrative technical supervision staff including approving time evaluation performance takes recommends disciplinary action including termination develops directs implementation operational plans support countysdepartments business goals works department business managers evaluate current anticipated information technology requirements develops negotiates service level agreements manages ensure attainment coordinates information systems activities divisionssections county departments optimize use existing hardware software leverage design new systems ivv information technology manager houston tx 052008 062014 manages andor supervises participates assessment analysis business requirements development maintenance applications drafts reviews draft requests proposals information rfps rfis evaluates responses recommends vendor selection administers vendor contracts reviews acts contract change request approves deliverable developed vendors contract staff directs andor participates managing development infrastructure andor hardwaresoftware migration projects manages directs evaluates work staff providing data center operations support hardware software technology support functions coordinates problem solving conflict resolution escalations restart recovery meets consults customers vendors regarding service delivery needs establishes performance requirements personal development targets assigned staff monitors evaluates performance provides coaching performance improvement development neumont university bachelors degree computer science education professional skills 20022007 excellent communication presentation skills demonstrated skill presenting analytical data effectively varied including executive audiences experience managing large complex projects strong project management skills demonstrates extensive experience client relationship management strong technical analytical interpersonal influencing skills written verbal skills required demonstrated leadership innovation program management strong communications skills including ability prepare brief executive level excellent people skills experience leading collaborating dynamic team environment strong influencing skills proven ability build positive collaborative working relationships key functions senior leadership demonstrated strong leadership organizational skills