jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary highlymotivated employee desire take new challenges strong worth ethic adaptability exceptional interpersonal skills adept working effectively unsupervised quickly mastering new skills hardworking employee customer service multitasking time management abilities devoted giving every customer positive memorable experience skills outstanding communication skills employee development staff training project oversight regulatory compliance special event coordination employee performance reviews revenue generation training mentoring vip services quality assurance hospitality social media networking reporting microsoft excel word power point video editing food beverages knowledge housekeeping knowledge knowledge opera pms hotsos fcs econnect micros system pos maximo community relations safety procedures guest experiences dining reservations cash handling staff supervision telephone etiquette travel coordination employee scheduling problem solving passion costumer service experience assistant villa managerbutler supervisor 052019 current firstservice residential hemet ca handled guest complaints offered complimentary services hardship cases inspected hotel rooms public spaces determine cleanliness need room updates mentored new employees demonstrating best methods servicing clients guests coordinated weekly staff schedule accommodate ongoing seasonal needs hotel administered new hire paperwork maintained employee files oversaw reservations received direct calls provided room availability information conducted daily meetings front desk housekeeping personnel discuss arrivals special requests operational challenges evaluated current planned occupancy levels seasonal trends upcoming special events determine room pricing availability delivered exceptional service every customer active engagement effective listening welldeveloped interpersonal skills answered multiline telephone polite tone voice provide general information answer inquiries completed thorough opening closing shift change functions maintain operational standards day delegated work staff setting priorities goals provided leadership insight mentoring newly hired employees supply knowledge various company programs built maintained productive relationships employees assisted guests checkin providing information various services within hotel input confirmed reservations guests managed team front desk agents supervising personnel issue resolution oversaw recruiting interviews new employee hiring coached staff strategies enhance performance improve customer relations verified customer credit establish payment method accommodations offered guests beverages refreshments upon checkin explained tv remote heatingcooling wifi access locks worked hotel guests senior resort villa host duty manager level 062016 092019 banyan tree hotels resorts city state mentored new staff correct procedures compliance requirements performance strategies managed customer complaints rectified issues complete satisfaction provided administrative support coworkers taking additional tasks highvolume periods managed guest checkin checkout procedures reservations payments vip guest corrected guest issues promptly knowledgeable friendly service worked room service housekeeping maintenance security meet guest needs collaborated staff meet incoming guest needs smooth checkin processes maximize satisfaction monitored reservations track incoming parties special events created optimized employee schedules shift coverage facilitated successful villa host operations highvolume villa guest received incoming calls coordinated staff fulfill customer requests maintained important files running reports delivering updates occupancy revenue generated reports detailing daily actions guest numbers accounting expenses income room service usage arranged special accommodations guests enhance visitor experiences reviewed safety health sanitation processes throughout areas enforced rules promote security safety provided concierge services guests showed dining areas pool spa fitness center prospective current guests follow vip booking arrangements brief team scheduled villa maintenance program engineering director proposed general manager revenue team obtain casino blocked allotment handled top vvip cooperate casino celebrities government monitor stock items checklist ensures fb hsk pantry items well prepared made follow team member roster recorded follow villa defect reports resort villa host supervisor level 082015 052016 banyan tree hotels resorts city state handled food beverages service villa guest assured timing process according hotels standard including process taking order serving clearing table communicated kitchen staff stay updated item availability customer wait times maintained knowledge menu items ingredients preparation methods assist guests menu selection handled food safely kept spaces clean protect customers foodborne illness maintain proper sanitation calculated charges issued table checks collected payments customers communicated casino host payment method helped customers select menu items suggesting courses explaining specials answering food preparation questions informed customers specials upselling additional food drink items inspected villa arrival prior guest arrived make sure amenities guest preferences ordered well set performed cigar service wine service coordinated hsk schedule guest make service turn service performed 24 hours one stop service private butler vvip guestcelebrities governments guest high management company etc support hsk team peak seasonhigh demand service support front desk peak seasonhigh demand service performed packing unpacking service followed laundry service guest provided buggy check villa checked express checked villa host supervisor level 032012 082015 banyan tree hotels resorts city state oversaw cleaning villa verify conformance standards quality inspection vip guest inh followed vip amenities set room inspection vip rooms handled vip guest based villa hosts guest assignment obtaain guest details prior arrival correspondence self observation made vip guest itinerary proposed guest follow guest request prior arrival checked daily basis guest consumption end shift ensured supporting documents attached cashier docket handled payment processing provided customers receipts proper bills change worked housekeeping maintenance staff address resolve building room issues posted charges updated accounts issued bills departing guests input customer data reservation systems updated reflect room changes ensured guest satisfaction recorded guest activities send reports management allocate villa host job assignment took responsibility villa host roster coordinate department smoothing delivering service vip guest support front office operational performed managing front office team smooth operational absence managers accompanied guest appointments arranged transportation delivered warm companionship conversation emotional reassurance coordination mentally stimulating activities prepared records client progress services performed care managed daily card cash transactions maintaining payment records investigating discrepancies support villa dining delivering service room dining destination dining villa bbq resort host 092011 022012 banyan tree hotels resorts city state handled payment processing provided customers receipts proper bills change answered telephones greeted visitors assist answer questions direct welcomed patrons front desk engaged friendly conversations conducting checkin process greeted incoming guests warmly issued room keys shared information policies amenities worked housekeeping maintenance staff address resolve building room issues posted charges updated accounts issued bills departing guests received incoming calls coordinated staff fulfill customer requests input customer data reservation systems updated reflect room changes responded inquiries room requests made online phone via email enhanced guest satisfaction answering inquiries business operations policies resolving concerns developing creative solutions guest concerns wrote maintained incident reports daily activity logs documents requested management completed endofday reporting balanced registers maintain financial accuracy promoted loyalty signing customers rewards program encouraged repeat stays exceptional service collaborated internal team prioritize complete guest checkin checkout deliver amenities facilitated successful front desk operations highvolume hotel coordinated internal departments handle wide range guest needs covered supported sections front office telephone operator cashier driver porter welcomed guest assisted transportation ferry terminal hotels assisted guest express clearance immigration coordinated drivers porter maximize using hotel cars increase hotel cars revenue prepared arranged welcome card amenities delegate concerned team setting follow handling stationery inventory create order vip amenities scm trained new staff intern daily basis job requirements order follow hotels standard based lra waiter cum bartender treetops restaurant 092010 082011 banyan tree hotels resort city state delivered food kitchen fulfilling additional requests maximize guest satisfaction handled food safely kept spaces clean protect customers foodborne illness maintain proper sanitation communicated kitchen staff stay updated item availability customer wait times addressed concerns quickly improve customer experience escalated issues management resolution necessary maintained knowledge menu items ingredients preparation methods assist guests menu selection helped customers select menu items suggesting courses explaining specials answering food preparation questions calculated charges issued table checks collected payments customers completed opening closing checklists ensure smooth restaurant operations informed customers specials upselling additional food drink items rolled silverware set food stations dining areas prepare next shift large parties stocked server areas supplies shifts relayed orders service bar kitchen via pointofsale register system reviewed daily specials menu changes service specifications trained new employees perform duties served food beverages patrons confirmed complete orders checked guests get feedback food served resolve issues bring additional items refill beverages set tables patrons reduce wait times filled condiments napkin containers slack periods arranged place settings clean tablecloths napkins tableware prepare incoming guests collected dishes promptly course cleared crumbs glassware maintained customer satisfaction walked among tables refilled water beverage glasses took orders drinks food carried appetizer drink trays around events maneuvered around guests furniture without spilling greeted arriving guests escorted assigned tables took drink orders answered questions events removed replaced dirty dishes utensils maintain table settings set preparations meeting room checked identification guests verify age requirements alcohol purchase maintained knowledge bar menu options prepare drinks make food recommendations prepared cocktails bar recipes served wine draft bottled beer managed bar area cocktail design menu handled inventory regulation compliance customer relationships trained new bartenders drink preparation upselling techniques followed alcohol awareness procedures preventing intoxication handling intoxicated guests poured wine beer cocktails patrons recommended food drinks patrons based preference pairings special promotions completed regular bar inventories daily requisition sheets collected organized daily till totals tips upsold customers shelf premium brands help boost sales kept track bar tabs transferred open tabs dining area wait staff stayed uptodate latest mixology trends bar equipment sanitation standards planned coordinated special events boost customer numbers profits front office internship 022010 082010 banyan tree hotels resorts city state learned trained sections resort host telephone operator cashier driver porter managed guest checkin checkout procedures reservations payments worked room service housekeeping maintenance security meet guest needs assisted guests answering questions completing checkin checkout processes answered guest inquiries regarding hotel offerings services welcomed patrons front desk engaged friendly conversations conducting checkin process received incoming calls coordinated staff fulfill customer requests explained policies procedures visitors answered multiline telephone polite tone voice provide general information answer inquiries cleaned buggy completed buggy set procedure provided room orientation checked guest provided buggy service hotel guest picked welcome drink served welcome drink washed hotel cars cleaned front desk pantry area filled daily working check list took messages callers accurately relayed details intended staff operated telephone switchboard provide information take messages forward calls completed connections callers departments professionals reported telephone line issues outages prompt repairs provided hotels information details callers assisted make restaurant booking managed buggy service request dispatch task driver porter ferry vip lounge server 102009 012010 bandar bintan telani city state provided exceptional service high volume daily customers printed itineraries tickets average number passengers day greeted visitors pleasantly upon arrival departure offered immediate assistance assisted patrons luggage check ensure everything order provided light meal beverages service patron applied using vip lounge coordinated every hotels staff smoothing arrival departure arrangements clear sanitized table escorted directed arrival guest booked hotel collected vip lounge voucher recorded filing housekeeping attendant 072008 062009 pt bintan lagoon resort city state removed trash rooms replaced liners wastebaskets inspected room cleanliness utilizing checklist meet company standards maintained lobbies guest rooms halls keeping safe environment patrons polished sanitized floors counters bathtubs window sills replenished guest supplies amenities reported guest issues safety maintenance concerns immediately supervisor interacted pleasantly clients guests performing daily duties furnished guests clean linens supplied rooms toiletries cleaned dusted cobwebs light fixtures baseboards window sills washed polished glass windows doors keep entryways clear professional removed soiled linens articles rooms delivered laundry area moved beds sofas small furniture wipe baseboards remove dust dirt hardtoreach areas mapped daily cleaning work assignments assessing vacant room roster conducted inventory linens cleaning supplies toiletries restocked housekeeping carts storage closets informed supervisor supplies low assisted hotel attendants cleaning room setup tasks peak periods holidays followed manufacturer instructions using chemicals equipment avoid burns injuries workplace accidents coached new housekeeping personnel demonstrating approved cleaning procedures delivered requested furniture guests rooms cleaned customer laundry according care instructions specific garments articles clothing food beverages internship 012008 062008 nirwana garden resort city state set work stations prior opening minimize prep time maintained knowledge menu items ingredients preparation methods assist guests menu selection handled food safely kept spaces clean protect customers foodborne illness maintain proper sanitation communicated kitchen staff stay updated item availability customer wait times helped customers select menu items suggesting courses explaining specials answering food preparation questions informed customers specials upselling additional food drink items completed opening closing checklists ensure smooth restaurant operations suggested additional items customers increase restaurant sales presented menus patrons answered questions menu items made recommendations set tables patrons reduce wait times informed customers daily specials signature menu items filled condiments napkin containers slack periods mixed served alcoholic nonalcoholic drinks patrons following standard recipes procedures checked identification guests verify age requirements alcohol purchase maintained knowledge bar menu options prepare drinks make food recommendations prepared cocktails bar recipes served wine draft bottled beer managed bar area cocktail design menu handled inventory regulation compliance customer relationships poured wine beer cocktails patrons recommended food drinks patrons based preference pairings special promotions completed regular bar inventories daily requisition sheets upsold customers shelf premium brands help boost sales stayed uptodate latest mixology trends bar equipment sanitation standards introduced bar staff precision pouring waste reduction tactics lower liquor costs displayed retained extensive knowledge liquors wines entrees education training d1 associate degree front office 102010 sahid lagoi bintankepulauan riau d1 associate degree hotels tourism 092008 reti tanjung pinang high school diploma 062007 sman 1 kijang bintan timurkepulauan riau major social science languages indonesian first language negotiated english advanced negotiated accomplishments c1 mandarin beginner negotiated a1 created highly effective new program significantly impacted efficiency improved operations promoted assistant villa manager due successfully lead villa team without manager certain time achieved customer satisfaction obtain guest casino improved delivery butler command center making butler command center easy access excel include information hotel macau realizing overall increase customer satisfaction cost efficiency led team achieve service recognition upper casino management promoted resort villa host senior villa host less 12months improved butler report process elimination repetitive timeconsuming steps maintaining data quality integrity developed relationships casino host achieve guest satisfaction gain casino guest hotel consistently maintained high customer satisfaction ratings activities honors member alumni association sahid bintan tourism institue websites portfolios profiles jessica claire linkedin andrys journey youtube certifications certificate malaysian culture ranaco marine 2007 certificate emergency response plan ranaco marine 2007 certificate elementary first aid ranaco marine 2007 certificate basic fire fighting ranaco marine 2007 table manner etiquette reti ranaco education training center 2007 basic food safety training diversy one focus future 2010 costumer care creating banyantree experience 2011 train trainer 2012 first aider indonesian red cros ssocieties 2012 banyan tree bintan associate month front house issued may 2013 front office service associate certification program banyantree bintan issued june 2014 bt macau service excellent ambassador issued july 2016 food safety management system fsms banyan tree macau issued october 2016 certificate first aider macau red cross issued april 2018 data loss prevention information casssification geg group issued july 2022 cyber security fundamental geg group july 2022 chinese tea master training skills geg group february 2023 honor awards banyan tree bintan star month april 2010 star month may 2010 star month june 2010 star month august 2010 star month october 2010 star month november 2010 star month december 2010 star month june 2011 star month july 2011 star month august 2011 star month december 2012 associate month may 2013 associate month october 2014 commissioner malaysia singapore appreciation letter excellent outstanding services issued high commissioner malaysia singapore received appreciation letter excellency dato husni zai yaacob banyan tree macao banyan tree service excellent ambassador july 2016 sick leave record 2016 sick leave record 2017 sick leave record 2018 long service award 5 years