jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary dynamic professional 7 years industry experience encompassing wide range skill set roles industry verticals seeking opportunity expand knowledge skill set current trend experience 032015 business analyst galaxy solutions lincoln ne us deposit risk engine top project introduced fed requirements show customers transactions order posted would require almost deposits dda application changes accept transactions along timestamp make sure cut time taken consideration time offset taken care along different reports used different stakeholders dre engine replacing dave address current constraints tool placing holds provide real time decision power inform customers real time along additional notification options working liaison business stakeholders tech team convert project scope busrs sysrs currently working cross stream ba different business partners identify solution options feasibility viable solution work project manager tech leads define scope project gathering functional nonfunctional requirements identify solution options viable solutions best solution possible line smart objective develop busrs sysrs tech team identify gaps risks modifying processing transactions way taking place today develop requirements different types statement redesign fiche summary as14 xnet version olb statements snapshot responsible creating test cases testing team leading calls tech teams lead bas understand clarify requirements related questions environment hp alm endevor sql server 2012 ssrs ssms file manager xptrxnet ms visio ms office suite sharepoint metavante custom statement formatter csf fis csf 092014 062015 business analyst galaxy solutions louisville ky us one top causes client calls complaints lack transaction information project introduced guidance cfpb similar issues related various monetary transactions associated customers accounts collaborated various teams clp olb deposits online banking teams scope proposed project assisted creation business opportunity summary bos planned overall requirements gathering strategy pm conducted stakeholders impacted gathered functional nonfunctional requirements line smart objective also relevant documents made available everyone sharepoint develop busrs sysrs tech teams assisted testing teams reviewing test plans test cases worked dev team create requirements around different transactions od fee returned item fee check acknowledgement details mcc details various holds created required context diagrams also decomposed bigger process smaller ones easy understand implement identify gaps risks modifying processing transactions way taking place today worked online team display much info customers around transactions performed data mapping reviewed tdd ensure requirement coverage assisted testing team reviewing test plans test cases leading calls tech teams lead bas understand clarify requirements related questions environment hp alm endevor sql server 2012 ssrs ssms file manager xptrxnet ms visio ms office suite sharepoint 102013 102014 business analyst gallagher chicago il us project antizeus combat deposit fraud release 1july14 release 2nov14 project came part fraud control due frauds related check transactions bank losing good amount money also adversely impacting clients experience respect funds available lately cases funds getting swapped accounts check atm deposit transactions worked closely compliance team dime team various channels understand type data integration done currently understanding existing process processing checks holds customer accounts scoped business requirement different stakeholders understand functioning dave engine using norkom tool integration efforts data atm deposits along sources cpcs t3k mortgage ews cis obiq teller online channels mobile cash manager provided different solutions best viable solution prevent atm skimming better processing holds deliver new complex high quality solutions automate addition removal holds accounts keeping mind customers impact minimizing translated customer requirements formal requirements design documents establish specific solutions leading efforts including programming testing implementation responsible driving project within stringent timeframe compliance issue along reporting multiple stakeholders lead efforts including programming testing production defect fixes culminate client acceptance results utilize indepth knowledge functional technical experience mainframes etl tools like abinitio msbi along leadingedge products technology conjunction industry business skills deliver solutions customer environment ms visio hp alm sharepoint ms excel ms word abinitio ssms ssrs cics jcl vsam db2 caeasytrieve plus ca7 endevor file manager spufi 022013 032014 business analyst gallagher syracuse ny one gl accounts getting balance part project implement code changes fix issue issue caused due check image fee waivers logged gl accounts even waiving customers worked gl accounting team understand different products getting logged particular gl account root cause analysis issue taking months data setting test environments created adhoc reports report higher management create new high quality programs handle customers accounts different filing codes responsible driving project framing requirements programming testing implementation leading efforts including programming testing production defect fixes culminate client acceptance results utilize indepth knowledge functional technical experience mainframes leadingedge products technology conjunction industry business skills deliver solutions customer environment cobol jcl vsam db2 sql server 2012 ssms ssrs connect direct ndm caeasytrieve plus ca7 endevor file manager spufi 102012 062013 business analystonsite tech lead genesco inc new york ny us project deposits account closure remediation cfpb audit finding one projects brought due audit findings account closure transactions closing transactions customer impact also loophole fraud risks also prevailed worked closely auditors understand requirements root cause analysis issue using functional technical knowledge identify scope solutions create brd brs sysrs tech teams worked closely testing services release testing team test cases regular reporting higher management per deadlines lay cfpb translates customer requirements formal requirements design documents establish specific solutions leading efforts including programming testing implementation worked various channels like xerox edw team appropriate reporting information responsible driving project within stringent timeframe along reporting multiple stakeholders leading efforts including programming testing production defect fixes culminate client acceptance results utilize indepth knowledge functional technical experience conjunction industry business skills deliver solutions audit groups environment cobol cics jcl vsam db2 connect direct ndm caeasytrieve plus ca7 endevor file manager spufi ms office suite sql server 2012 ssms ssrs 032012 102012 programmer analyst accenture contractor jobs el segundo ca us bank would get return mail statements customers address wrong customer longer used live working production support developer came process stop mails going first place also sent innovative idea would save client lot money every year worked print partners symcor xerox identify different flags fields associated returned mails root cause analysis statement programs identifying different rsk values different types statements understanding csf processing fields parameters options provided estimated monetary profit associated project deliver high quality solutions without impacting types statements translates customer requirements formal requirements design documents establish specific solutions leading efforts including programming testing implementation responsible driving project within stringent timeframe along reporting multiple stakeholders utilize indepth knowledge functional technical experience mainframes leadingedge products technology conjunction industry business skills deliver solutions customer environment cobol jcl vsam db2 connect direct ndm caeasytrieve plus ca7 endevor file manager spufi team 042011 022012 technical lead booz allen hamilton inc arlington 1550 crystal dr suite 1000 client va us tech lead responsible maintenance support software ibm us customer suntrust bank act interpreter clients offshore team resolving service requests per contractual service level agreements ibm suntrust bank deliver new complex high quality solutions clients response varying business requirements translate customer requirements formal requirements design documents establish specific solutions leading efforts including programming testing implementation responsible maintaining operational health assessment records leading efforts including programming testing production defect fixes culminate client acceptance results identify implement perfective maintenance solutions automate manual processes b enhance maintain code functionality c improve operational process eliminate redundancies e improve application performance utilize indepth knowledge functional technical experience mainframes leadingedge products technology conjunction industry business skills deliver solutions customer root cause analysis incidents defects using pareto analysis techniques continuously monitor audit ensure team meets service level agreement goals environment cobol cics jcl vsam db2 connect direct ndm caeasytrieve plus ca7 endevor file manager spufi 102010 042011 application developersystem analyst ibm india pvt ltd city state india worked application developer continuous development investment projects ibm us customer suntrust banks key financial applications deposits portfolio also supported largest project master card project responsible analysis design development testing implementation business transaction services repair tool gathered requirements wrote specification functional design documents enhancements customization bts repair tool developed tested bts repair tool clean bts repository database ii tables worked enterprise testing organization team create test scripts scenarios testing guide peers coordinate analysis coding unit testing implementation effort culminates client acceptance results provided technical investigative support functional users interfaces defects change requests debugging issues testing ad hoc requests provided cics assistance setup testing debugging tool provided support resolution peers issues related master card implementation environment zos cobol jcl vsam cics db2 032009 112010 production support developer ibm india pvt ltd city state india production support developer ibm us customer suntrust banks key financial applications deposits portfolio work application developer offshore analyze resolve critical noncritical production issues per contractual service level agreements ibm suntrust bank validate design andor impact analysis associated solutions guide peers coordinate analysis coding unit testing implementation effort culminates client acceptance results assist project teams requirements gathering incident resolution impact analysis regression functional integration testing project related changes address application specific critical queries related functioning applications issues end user transaction entries periodically assess operational health assessment records applications develop maintain application disaster recovery business continuity plans develop maintain critical application support documentation like playbooks participate semiannual disaster recovery exercises responsible effective communication project team customer provide day day direction project team regular incident request status customer report analyze production incident service request trends applications supported identify implement perfective maintenance solutions automate manual processes b enhance maintain code functionality c improve operational process improve gui e eliminate redundancies f improve application performance perform root cause analysis incidents defects using pareto analysis techniques provide proactive solutions recurring issues environment zos cobol jcl vsam cics db2 team education 2008 bachelors degree electronics engineering dr babasaheb ambedkar marathwada university aurangabad maharashtra accomplishments part quality innovative session proposed implemented solution statement suppression started saving thousands dollars every year client nominated cio award year 2012 coveted best overall project portfolio cio award suntrust banks cio year 2010 large project category coveted award session bts repair tool ibm received appreciations client developing bts repair tool automating process cleanup bts repository coveted top production support portfolio cio award suntrust banks cio two consecutive years 2009 awarded session xptr reporting tool certifications microsoft certified professional 70461 querying microsoft sql server 2012 microsoft certified professional 70462 administering microsoft sql server 2012 databases skills operating system mvsesa os390 zos windows 982000xp7 unix cooperating system environment mainframes gde ssms database vsam db2 cadb2 platinum sql server 20082012 languages cobol jcl caeasytrieve plus sql cics tsql ssis ssrs ssas c mdx tools file manager ca7 ca11 spufi tso ibm fa savrs savrs hp alm omegamon ndm connect abinitio 215 314 ibm debugger csf messenger fis csf designer ms visio xptr xnet cpsm web version