jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary ambitious supervisor trainee prepares future supervisory responsibilities completing basic operations management skills training learning key aspects business multiple roles demonstrates strong service quality ethic personal example thorough understanding role meeting exceeding customer expectations addressing escalations consistently leverages management systems technologies analyze productivity levels recommend changes driving results skills negotiation strategic planning analytical critical thinking calculating cost factors personal casualty property loss advanced oral written communication skills education marquette university milwaukee wi 122015 bachelor science human resources management ncaa second team american weight throw team captain track field team big east scholar athlete year multiple school records throwing events marquette university milwaukee wi 122015 bachelor science marketing work history international paper company supervisor trainee kennesaw ga 022016 022022 fully onboarded 3 new hires person virtual covid19 settings actively reviewed work others via file reviews identified coaching opportunities acted needed coaching opportunities position subordinates successful development leading advancement within organization identified trends claims handling completed coaching sessions rep ensure deficiencies learningunderstanding addressed whi addressed escalation calls team also supervisors available followed escalations completion resolve customer concerns deescalating situation reviewed authorized claim settlements recommendations coverage liability decisions actively reviewed work others via file reviews identified coaching opportunities acted needed coaching opportunities position subordinates successful development leading advancement within organization defined team goals communicated weekly updates reps hitting targets implemented action plan falling short goal atlas copco drilling solutions claims adjuster automobile casualty laguna hills ca 022016 022022 assisted injury training workshop reps struggling injury closures investigated evaluated settled injury claims applying technical knowledge human relations skills effect fair prompt disposal cases contribute reduced loss ratio resolved complex severe exposure claims using high service oriented file handling resulted timely settlementresolution limited progressives liability paid process claims within designated authority level 25000 verified analyzed data used settling claims ensure claims valid settlements made according company practices procedures fall within guidelines policy conducted detailed bill reviews ensure medical treatment line going rate geographical area progressive universal casualty company property damage adjuster city state 022016 022022 served customer point contact questions regarding vehicle repairs completed vehicle inspections wrote vehicle estimates determined total loss evaluations set clear expectations timelines vehicle repairs negotiated repair process repair times body shops documented information related claim make decisions consistent claims standards local laws ensure damages consistent facts loss reviewed determine validity supplement requests managed dedicated shop group included 7 10 repair facilities new ongoing vehicle repairs estimate parts labor repair damage using standard automotive labor parts cost manuals knowledge automotive repair review repair cost estimates automobile repair shop secure agreement cost repairs prepare insurance forms indicate repair cost estimates recommendations harley davidson motor company human resources intern city state 082012 122015 process verify maintain personnel related documentation including staffing recruitment training grievances performance evaluations classifications employee leaves absence compile prepare reports documents pertaining personnel activities regarding attendance contract seasonal employees arrange inhouse external training activities career fairs attract talent