jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary motivated business analyst around 2 years experience tech finance industry recognized assessing operational needs developing solutions save costs improve revenues drive customer satisfaction resourceful wellorganized excellent leadership teambuilding record systematic approach excellent knowledge software development life cycle sdlc proficient creating uml diagrams like use case class sequence diagrams extensive experience conducting participating joint application development jad sessions creating business requirement documents brds functional requirement documents frds performing gap analysissaturation studies effectively gather analyze identify plan business requirements efficient translating business requirements functional nonfunctional requirements using uml diagrams rup familiar use agile waterfall methodologies including scrum approach excellent communication presentation skills skills operational assessments workflow analysis strategic planning customer targeting online marketing strategies project management social networking designmanagement sql databases trained six sigma methodologies data collection analysis business administration organized data analysis creative design operations management marketing research business planning advertising solution development consulting business analysis html css competitive analysis pivot tables business artifacts documentation business development gap analysis financial management operations analysis technical writing data mapping business process mapping webbased reporting tools javascript file management html logistics data gathering agile software development statistical analysis excellent teambuilding strengths improvement plan understanding ability track reports requirements gathering solution testing implementation documentation abilities product development work history business analyst 102018 012019 fidelity national information services owings mills md gathered analyzed documented business technical requirements formal informal sessions validated needs business stakeholders performed requirement analysis developed use cases activity diagrams using rational rose uml identifying business needs evaluating planning optimum solution assisted data warehouse team creating data mapping logical data modeling class er diagrams used sql queries filter data involved creating business processes modeling diagrams using rational unified process rup aml kyc regulatory compliance documented requirements associated change requests requirements connected requirements use cases wrote test cases test scripts user acceptance testing worked extensively qa team quality center involved phases software development life cycle sdlc methodologies throughout project life cycle queried database using sql backend testing troubleshooting used rational clear quest defect management marketing business analyst intern 052018 082018 breckenridge grand vacations breckenridge co gathered data market research surveys consumers data numerous campaign events entered information computer system analyzed marketing trends established better relationship consumers identifying consumer preferences evaluating feedback increase profit ecommerce customer service online well direct marketing researched competitors social media designed surveys provided administrative support filing documents copying paperwork delivering packages administered physical digital filing systems keeping records wellorganized easily retrievable team members coordinated management instructors welcomed constructive criticism areas needing improvement front desk associate 012016 122017 bailey library slippery rock university city state using computer program database track keep records books overall library services answering telephone redirecting calls providing factual university informations performing basic filling data entry word processing package processing duties consulted via telephone understand user problems run testing scripts ask probing questions locate root causes education bachelor science management information systems cyber security slippery rock university pennsylvania additional information activities honors warden business coed fraternity alpha kappa psi senatorstudent government association slippery rock university margery himes scholarship award mridula singh karmacharya international scholarship award