jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary professional dedicated hard worker 10 years customer service experience selfmotivated inside sales representative excellent verbal written communication skills strong computer crm experience customer service professional dedicated effective team management customer satisfaction management professional effective building highlymotivated teams well leading cross functional teams fastpaced environment enthusiastic resourceful high school graduate academic professional background ability establish priorities meet challenges headon strong project management skills organized independent worker strong timemanagement skills excellent juggling multiple tasks working pressure skill highlights adobe proficient inventory control procedures windows xp proficiency employee scheduling windows 7 expertise proficient ms office cash handling accuracy strong communication skills superb sales professional crm expertise dealersocket proficiency excellent multitasker time management 1 professional experience consultant 052015 082015 livingston intl tonawanda ny help customers select products best fit needs complete customer orders professionally time advise customers services product month inform customer knowledge survey pack plus services pack ship customer packages sales 012015 052015 ascena retail group santa clara ca maintained accuracy calculation discounts interest commissions assist customers finding vehicle fits needs wants inform customer features vehicles different trim levels contacted customer per internet request make appointments bring advise customer warranty service information manager 012012 2015 longeviti llc linthicum md composed effective accounting reports summarizing accounts payable data balanced monthly general ledger accounts accurately record cost month end accruals created daily weekly cash reports accounting management supervised invoice processing purchase orders expense reports credit memos payment transactions supervised employees following company polices hired terminated employees sales 022011 082011 ascena retail group sea girt nj identified qualified customer needs developed sales strategies negotiated closed profitable sales 85 success rate consistently hit exceeded sales goals 20 assisted customers purchasing vehicle fit needs affordable rates customer service rep 032010 012011 michaels organization calipatria ca effectively managed highvolume inbound outbound customer calls addressed resolved customer product complaints empathetically professionally defused volatile customer situations calmly courteously managed customer calls effectively efficiently complex fastpaced challenging call center environment identified chronic customer issues creating maintaining customer complaint log resolved service pricing technical problems customers asking clear specific questions customer service rep 022008 042009 michaels organization charlotte nc effectively managed highvolume inbound outbound customer calls addressed resolved customer product complaints empathetically professionally gathered verified required customer information tracking purposes defused customer situations calmly courteously identified chronic customer issues creating maintaining customer complaint log price team specialist 032007 022008 towne park ltd national harbor md resolved customer complaints professional manner prioritizing customer satisfaction priced merchandise stocked shelves took inventory suppliescashier handled customer relations issues gracious manner accordance company policies determined customer needs asking relevant questions listening actively responses swing manager 072005 032007 race trac city state interviewed job candidates made staffing decisions verified cash drawers made bank deposits assigned employees specific duties best meet needs store reordered inventory dropped predetermined levels instructed staff appropriately handling difficult complicated sales hired trained evaluated personnel sales marketing examined merchandise verify correctly priced displayed planned budgets authorized payments merchandise returns reported distract manager regarding store staff issues education high school diploma general education 2005 pine ridge high school deltona fl