summary certifications jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom exceptional skills diagnose troubleshoot resolve technical problems design provision build implement new enterprise costumers networks quick learner strong working knowledge software hardware networking operating systems security applications outstanding communication skills able demonstrate working well clients coworkers oneonone group settings superior analytical problemsolving abilities track record improving operations outstanding skills conveying complex technical information customers cisco certified network associated expires oct 7 2019 cisco certified network associated security expires oct 7 2019 cisco certified network professional switch expires oct 7 2019 aws certified solutions architect expires dec 2018 skills network configuration support cisco asa switches f5 bigip ltm afm apm adx experience strong planning skills project management indept knowledge lan wan tcpip networks network security administrator firewall engineer merchants bank indiana richmond 042013 current network security administrator responsible configuring designing maintaining complex networks devices configure support cisco asa firewalls load balancer f5 brocade cisco switches responsible implementation design simple complex network solutions include mixture dedicated network gear connectivity cloud networks worked enterprise clients review update current environment includes upgrading current hardware software redesign way application works take calls enterprise clients want migrate environment us requires review current environment design find better solution trafficapplications make sure rules cisco asa configure allow new traffic vips virtual ips f5 ltm ready take new traffic lab testing new network designs applying help number clients making hard decision easy testing applications applying changes eso help desk rothe development inc contract position lackland air force base city state 2013 042013 provide telephone support troubleshooting diagnosing resolving documenting hardware software network related technical issues create respond escalate close tickets track outstanding tickets working closely tier ii technician ensure problems resolved timely manner handle average 20 calls per day job required us government security clearance peqsonal banker wells fargosan city state responsible acquiring retaining expanding customer relationships responsible opening new accounts educated customers reach financial goals 042011 112012 developing maintaining relationships wells fargo partners maximize sales opportunities build relationships provide expert financial advice great service awards best class presentation different products solutions offered customers fiicancial advisor contract position usaa federal savings bank city state 012011 032011 responsible building complex financial relationships well identification promotion new business opportunities selling existing products present retirement advice solutions members establish maintain customer relationships ensure comprehensive delivery wealth management capabilities working team environment implement new ideas better satisfy customers self motivation little supervision necessary complete daily tasks strong work ethic meet exceed sales goals increase company profit fast pace environment making outbound receiving inbound calls technical support representative tier icontract position 2 wireatt uverse city state 072010 102010 operate service pointofcontact helpdesk helping diagnose troubleshoot resolve approximately 20 tickets per day provide daily technical support email network connectivity telecommunications peripheral equipment system maintenance provided tier 1 support including password resets troubleshooting remote systems network device troubleshooting resolving technical issues remote assistance remote desktop software performed troubleshooting tap customers premise include equipment installation setting education training computer information systems northwest vista college san antonio tx computer information systems pc support specialist clark university worcester skills 2012 august 2001 using packet captures packettracer tcpdump curl nslookup dig tools troubleshoot network problems configuring mpfs snmp acls aaa nat ntp pat new network segments etc configuring troubleshooting maintaining virtual ips brocades f5 ltms configuring maintaining afm rules f5 configuring irules csw policies persistence load balancer ssl certification creation verification ssl termination brocade f5 working customers implement design maintain configure environment initial configuration cisco asa f5 brocades dns records cnanmes mx records etc configure maintaining vlans trunk interfaces cisco switches handling complex escalations network security administrators also responsible interviewing evaluating new network security candidates mentor train incoming junior network administrators troubleshoot f5 vips using tcpdump wireshark configuring troubleshooting anyconnect ipsec client site site site vpn using cisco asa helping clients configure troubleshoot peer devices consists sonic firewall juniper palo alto others