jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary diplomatic customer service agent versed applying strong communication problemsolving skills polite professional demeanor resolve customer issues maximize satisfaction experienced exceeding performance goals fastpaced call center environments trained connecting customers build positive relationships strengthen loyalty productive call center representative 3 years experience building rapport clients providing quality support gifted answering large volume customer calls resolving customer complaints recognized consistently earning top customer satisfaction ratings detailed client service associate known great organizational skills gifted working types customers looking new role hard work dedication highly valued reliable customer service representative extensive track record demanding sales account management environments strong presenter communicator problem solver working effectively productively diverse customers individual needs proven expertise insurance products service customer needs familiar analyzing documentation liaising parties handling routine complex issues day identifies resolves concerns promoting new products meeting sales objectives accommodating customer support specialist documented history exceeding customer patron expectations calm composed stressful situations successful record reducing customer dissatisfaction acknowledgment decisive communication focused solutions expert finding winwin solutions helpful certified nurse assistance committed making patients feel comfortable secure proficient cleaning sanitizing patient rooms documenting observations examining symptoms compassionate approach dealing duress account management membership renewals call center operations training development customer support instore support product organization highenergy attitude customer relations report creation system implementation skills organizational skills teambuilding friendly positive attitude critical thinking call documentation skills professional telephone voice communicating clients resolving issues call control skills customer communications prospecting skills quality improvements experience customer service representative 042022 current maricopa county arizona gilbert az promoted high customer satisfaction resolving problems knowledgeable friendly service remained calm professional stressful circumstances effectively diffused tense situations demonstrated excellent communication skills resolving product consumer complaints advised debtors payment options set payment plans handled contracts payments accounts handled irate customers smoothly achieve performance targets advocate 102021 032022 amita health nashville tn completed reports paperwork documentation accurately time identified appropriate community resources provided referrals services delivered fast friendly knowledgeable service routine questions service complaints documented conversations customers track requests problems solutions answered screened processed high volume calls daily call management system webbased communications reviewed customer account information determine current issues potential solutions handled customers effectively identifying needs quickly gaining trust approaching complex situations resolving problems maximize efficiency reviewed files records obtained documents respond customer requests asked probing questions determine service needs accurately input information electronic systems maintained composure patience face difficult customer situations applying deescalation techniques positive customer support supported employees advanced troubleshooting helpdesk tickets kept customers informed issue resolution progress provided updated estimated times resolution ongoing basis certified nursing assistant 062021 102021 benjamin franklin plumbing ocean city hot springs ar assisted patients shaving bathing oral hygiene promote healthy habits overall wellness facilitated activities daily living personal hygiene management feeding ambulation responded patient alarms needsassessment requests identify course treatment managed maintained patient rooms sharedliving areas nursing stations fostered relationships patients caregivers healthcare teams achieve individual care plan targets delivered high level care every patient documented patient intake dietary requirements aided feeding monitoring followed safe lifting techniques individual resident lifting instructions comforted patients provided reassurance encouragement call center customer service representative 102019 052021 allied universal security west valley city ut delivered fast friendly knowledgeable service routine questions service complaints maintained strong call control quickly worked scripts address problems met exceeded call speed accuracy volume benchmarks consistent basis resolved inquiries consistently meet performance benchmarks corresponded service department team members build implement successful solutions customer problems managed customer expectations clarifying needs identifying options recommending products services customer service representative 022017 092019 company name city state documented conversations customers track requests problems solutions educated customers special pricing opportunities company offerings provided outstanding service new longstanding customers attending closely concerns developing solutions assessed customer needs upsold products services maximize sales supported operational improvements resolution problems deliver topnotch customer service deescalated problematic customer concerns maintaining calm friendly demeanor high school diploma 022022 arkansas northeastern college blytheville ar education training