jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary driven customer specialist committed providing quality service timely issue resolution proficient communicator detailoriented accustomed working stressful highvolume call environments providing efficient accurate support focused customer service professional skilled lead generation customer relationship development sales accomplished providing unsurpassed support demanding customers offering 8 years experience related roles well passion always improving numbers enhancing knowledge exceeding expectations solid team player outgoing positive demeanor proven skills establishing rapport clients motivated maintain customer satisfaction contribute company success specialize quality speed process optimization articulate energetic resultsoriented exemplary passion developing relationships cultivating partnerships growing businesses diligent customer service representative bringing topnotch skills oral written communication active listening analytical problemsolving skills able enhance customer experiences employing serviceoriented behaviors understanding customer desires providing customized solutions build loyalty skills support excellent written oral communication good communication skills data management multitasking telephone etiquette ms office proficiency training development aptitude data entry recordkeeping strengths complaint resolution service standard compliance computer proficient strategic sales knowledge education devry university irving tx bachelor science business administration devry university irving tx mba business administration management currently enrolled work history teddy bear portraits aviation electricians mate teaneck nj 062006 042017 strengthened traceability developing organization systems record report agenda distribution assisted preparation operation plans orders organized visual instrument flight plans mitigated regulatory risks obtaining documents clearances certificates approvals local state federal agencies alerted crash crews emergencies interpreted weather reports supervised airfield operations including arrivals departures fueling identifying addressing concerns promptly maintain targets developed topperforming operations teams recruiting training mentoring new hires build cohesive driven groups ensured testing personnel utilizing random unpredictable identification procedures worked closely tenant commands naval station ship security officers reviewed corrected budget estimates proposals completeness accuracy conformance established regulations coordinated training schedules filed crucial administrative paperwork aided senior leadership executive decision making process delivered regular reports recommend corrective actions improvements received implemented combat orders directed deployment personnel offensive defensive retrograde operations planned assembled training logistics packets deployments redeployments saved time spearheading special projects effective emergency resolution executed effective budget project management complex testing issues senior leadership directed ships force protection efforts antiterrorism educational training predeployment certification programs ecolab inc support specialist kingston ny 102015 072017 installed configured printers scanners resetting default device passwords prevent cyber attacks advised customers users regarding required maintenance practices diverse software systems oem warranty requirements industry best practices set new desktop systems configured laptops incoming employees loading required software server permissions prepared distributed teambased communications foster collaboration enhance team morale morale delivered topnotch administrative support office staff promoting excellence office operations tracked project changes system detailed notes help stakeholders access analyze key information conducted thorough research using diverse resources assist professional staff routine special project tasks compiled reports recorded activities projects part comprehensive compliancedriven recordkeeping strategies sorted opened routed incoming correspondence deliveries help senior leaders respond business customer requirements quickly completed multiple tasks simultaneously optimize project completion adhered established schedules facilitating work quality timely delivery managed office inventory restocking supplies placing purchase orders maintain adequate ock levels stock monitored premises screened visitors updated logs issued passes maintain security provided clerical support 32 company employees copying faxing filing documents answered questions addressed resolved escalated issues management personnel satisfy customers completed forms reports logs records quickly handle documentation human resources maintained office supplies inventory checking stock ordering new supplies needed transferred directed phone calls guests mail correct staff members kept reception area clean neat give visitors positive first impression found new sources office supplies closely monitored inventory use cut cost identified recommended changes existing processes improve accuracy efficiency responsiveness customer service department greeted incoming visitors customers professionally provided friendly knowledgeable assistance interacted vendors contractors professional services personnel receive orders direct activities communicate instructions recorded new hires transfers terminations changes job classifications merit increases main human resources files maintained daily reports advised executive leaders decisionmaking processes built maintained excellent customer relationships timely response inquiries going beyond accommodate unusual requests mile one automotive customer service agent elizabeth city nc 042017 062018 maintained accurate current customer account data manual forms processing digital information updates evaluated customer information explore issues develop potential solutions maintain high quality service recommended products customers suggested options preferred product unavailable unavailable enhanced productivity staying top call scripts maintaining control direction conversations adapted new applications maintained knowledge current technologies educated customers promotions enhance sales preserved revenue streams utilizing strong communication negotiation skills offering refunds last resort maintain customer satisfaction maintained encouraged customer loyalty courteous efficient resolution disputes complaints discrepancies contacted customers return routine general calls promptly resolved 3060 customer issues per shift researching exploring answers implementing solutions escalating unresolved problems upper management conferred management vendors discuss defective unacceptable services determine corrective action assisted callin customers questions orders exhibited high energy professionalism dealing levels clients staff adhered company policies scripts consistently achieve calltime quality standards demonstrated high attention detail organization ability manage multiple tasks projects simultaneously achieved consistently exceeded revenue quota product service promotion routine calls american heart association customer service specialist city state 092018 122019 surpassed performance goals approaching interactions resourcefulness organization customercentric solutions retained accounts addressing potential cancellations offering catered solutions maintain account status increased efficiency team productivity promoting adherence operational best practices company policies offered internal external customers firstrate customer service maximize satisfaction business success evaluated customer information explore issues develop potential solutions maintain high quality service addressed customer complaints mitigated dissatisfaction employing timely effective solutions assisted training new employees participated crosstraining departments conferred customers concerns products services resolve problems drive sales complied company policies procedures encouraging positive effective work environment among employees sales handled daytoday customer contact via phones faxes emails educated customers company products services options processed purchases utilized databases logs costumer records locate verify information providing product information answered average 3060 calls emails faxes per day addressing customer inquiries solving problems enhanced customer satisfaction ratings resolving technical onsite account issues efficiently directed customers appropriate departments additional support requested escalation unresolved issues built longterm loyal customer relations providing topnotch service detailed order account service information received processed various documents accuracy demonstrating operational knowledge customers carriers procedures accurately tracked recorded customer interactions crm platform managed complex transactional emotional customer situations promptly professionally meeting service commitments took payment information pertinent information addresses phone numbers place orders recorded product service failure complaints notified appropriate departments accomplishments supervised team 23 staff members resolved product issue consumer testing used microsoft excel develop inventory tracking spreadsheets designed improved quality assurance processes trained 18 staff members new system conducted detailed inspections 13 million worth intelligence equipment weapons awarded overseas service ribbon 2006 awarded national defense service medal 2008 awarded global war terrorism service medal global war terrorism expeditionary medal 2010 navy good conduct medal 2 2009 2012 sea service deployment ribbon navy battle e ribbon