professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom experienced leader 10 years experience sap erp project management equipped handle simultaneous projects high budgets demanding deadlines directs assists teams involved support analysis configuration customization implementation sap enterprise resource planning applications currently manages complex multistream erp environments support short long range planning goals requirements addition maintains project plans upgrades server patching system refresh activities business partners customers continuous improvement system controls tools methodologies responsible driving enhancements incremental business needs inception completion focal point erp sustainment projects skills project scheduling strategic planning analysis time management release management project management budget planning communication management resource management strategic decisionmaking process complex problem solving cross functional leadership ms office suite testingqa rollout staff training motivation work history sap senior project manger 032018 current boeing company city state manage project sustainment work 6 programs budgets 1m15m boeing global services bgs boeing aerostructures australia baa boeing canada winnipeg bcw boeing sheffield shf boeing commercial airlines supply chain bca sc raw materials aggregate systems rmas manage server rhelwindows upgrades os windows patching addition database upgrades sql 2016 hana 20 sql patching manage sap application upgrades ehp 7 sap erp 60 mdg 80 ehp 3 scm 70 livecache crm 70 ehp 3 srm 70 enterprise portal slt 20 sld ads sbop 42 bods 42 clm 110 mii 151 pipo bwhana develop detailed project plans supporting business objectives timelines resources milestones deliverables success criteria identify manage project dependencies minimize delays critical path direct coach 100150 project resources various cross functional teams including sap basis sap security abap development sap function consultants database administrators release management integrations reporting quality assurance windows support ensure testing scope identified signed functional unit testing fut system integration testing sit user acceptance testing uat performance testing addition monitoring test execution per project schedule facilitate meetings stakeholder representatives ensure stakeholders date progress project deliverables track manage status risks issues provide proper escalation recommend resolution needed communicate status risks issues key decisions made end users project managers assist change management resources communication plans business inputs decision making provide metrics program management reporting needed identify document support resolution gaps issues identify allocate roles responsibilities within project team maintain effective working relationship program leader user communities external suppliers maintain server application security compliance across boeing supply chain organization access control policy security compliance review risk profiler os blockpoint windows patch database patch manage dell greenfield migration v2v 1200 windows servers sao release environment manager costco city state sap patch management july 2017 march 2018 102013 032018 compilemaintain list new patches available sap applications ecc ess portal payer direct crm bw 73 trex tdms slt lama ewm pipo grc solman 72 sld car bw4hana fiori bods sbop compilemaintain list new patches available 40 oracle database hosts exadata linux x86 64 compilemaintain list new patches available 117 hana databases compilemaintain list new patches available 800 linux servers maintain records patches applied sap applications hana oracle databases linux servers identify engage subject matter experts need involved patch decisions required partner security create analyze patch management reports recommend continuous improvements create patch management process local regional global sap instances americas europe asia pacific merchandise modernization october 2016 july 2017 define execute processes needed ensure technology environments needed merchandise modernization project efforts contain correct hardware software components accessible proper data security support pertinent activities environment maintain inventory diagram sap middleware legacynonsap environments merchandising modernization well related projects activities coordinate dependent project efforts environment connectivity document execute communicate environment refresh schedule including data configuration code responsible communication coordination stakeholders across organization including business define plan execute repeatable production cutover processes sap fico implementation june 2015 september 2016 release manager 178m program deployment costco accounting system sap ecc lead successful deployment 412 ricefw objects designed complex project structures including team structure governance issues risk escalation decision processes ways working meetings structure 40 teams responsible creating managing technical cutover plan enable project environments business process transactions users including system build manual configuration data migration 20m records technical object activation business validation activities responsible overall planning coordination cutover plan secure resources needed plan prepare execute mock cutover dress rehearsal cutover manage control execution cutover mock cutover tasks work project leadership ensure critical issues barriers resolved timely manner coordinate integration testing stress testing ensure alignment entrance exit criteria communicate cutover status project leadership act point person facilitate cutover plan activities within given team primary point person communicate issueserror status updates liaise cutover execution team facilitate creation comprehensive cutover plan sap crm implementation october 2013 may 2015 release manager multicountry sap crm implementation scope 700 locations covering member signup renewal cancellation upgrade downgrade 60 million members lead successful deployment 78 ricefw objects responsible creating deployment strategy prepare organization successful cutover implementation including legacy decommissioning business freezecontinuity site readiness contingency planning post golive stabilization support organization transition design complex project structures including team structure governance issues risk escalation decision processes ways working meetings structure 20 teams create manage technical cutover plan enable project environments business process transactions users including system build manual configuration data migration 500m records technical object activation business validation activities assist deploymentrelated tasks including work planning scheduling budgeting metrics training pilots resources develop cutover approach cutover plan steps managed functional area link interdependencies develop conduct cutover communication sessions project team business cutover coordinators application support teams run cutover operations center track status reportresolveescalate issue managed functional area developmaintain environment strategies mock runs dress rehearsals sao release manager 122012 102013 tmobile city state coordinate eit release delivery deployment preparation night deployment activities ensure proper resources identified available prepared execute deployments create distribute appropriate communications escalations leadership assist change board preparation presentation required develop deliver execute short interval schedule night deployment including recording relevant transport build manual activities support project teams release management assigning initiatives appropriate environments coordinate release management release delivery enforce project compliance release dates identify environments requiring system refreshes coordinate external suppliers multiple internal teams determine appropriate refresh window ensure production code synchronized sap non production environments monitor support delivery system upgrades support packages education software project manager scrum master construx bellevue wa bachelor arts psychology university pennsylvania philadelphia pa 112016 061998