summary jessica claire 100 montgomery st 10th floor555 4321000 resumesampleexamplecom knowledgeable operations manager five years experience bringing planning problemsolving abilities focused maximizing resource utilization support scalable operations increase bottomline profitability organized systematic natural relationshipbuilding leadership talents staff management problemsolving skills staff training systems implementation performance reporting policies procedures implementation goal setting workflow optimization planning implementation maintaining compliance decision making customer service multiunit operations management team leadership employee motivation originality creativity experience operations manager albany charter school network kailua kona hi 012021 current directed daytoday operations spearheading implementation shortterm longterm strategies achieve business plan profitability goals implemented policies standard operating procedures managed quality customer service logistics addressed customer concerns suitable solutions motivated evaluated personnel performance improvement goal achievement identified areas deficiency performed rootcause analysis solve problems developed initiatives process improvement reviewed assessed ongoing operations aided senior leadership executive decisionmaking process generating daily reports recommend corrective actions improvements improved morale management communication creating employee recognition rewards practices conducted employee observations documented findings reviewed daily financial reports reconciled accounts keep information current accurate collaborated team leaders quality audits planned delivery routing team workflows promotional initiatives anticipated tracked operational tactical risks provide strategic solutions education training measured reviewed performance via kpis metrics created corrective actions based adverse kpi trends recruited hired trained crew members application projects customer relations customer service ofoice manager mast roofing construction oley pa 082019 012021 maintained impeccable office organization support efficiency professionalism performance objectives managed scheduled coordinated office functions activities employees handled scheduling managed timely effective allocation resources calendars used judgment initiative handling confidential matters requests managed office budget handle inventory postage vendor services implemented maintained company protocols facilitate smooth daily activities coordinated office activities operations secure efficiency compliance company policies elevated customer satisfaction ratings promptly resolving client case issues trained mentored administrative staff members company policies daily task execution industry best practices interpreted communicated work procedures company policies staff remained calm professional stressful circumstances effectively diffused tense situations delegated work staff setting priorities goals reviewed completed work verify consistency quality conformance recruited trained new employees meet job requirements provided leadership insight mentoring newly hired employees supply knowledge various company programs interviewed prospective employees provided input hr hiring decisions completed thorough opening closing shift change functions maintain operational standards day reviewed employee performance provided ongoing feedback coaching drive performance improvement billing specialist careone marlton nj 072017 082019 submitted claims insurance companies researched resolved denials explanations benefit rejections answered customer invoice questions resolved issues discovered invoicing collection process investigated resolved issues maintain billing accuracy contacted insurance providers verify insurance information obtain billing authorization worked team members leadership identify develop process improvements processed sent invoices adjustments credit memos customers managed numerous client accounts track collect money owed researched resolved billing inconsistencies errors individual collaborative analysis leveraged integrated billing software submit accurate claims submitted claims insurance companies answered customer questions maintain high satisfaction levels investigated past due invoices delinquent accounts generate revenues reduce number unpaid outstanding accounts assessed billing statements correct diagnostic codes identified problems coding collected posted managed patient account payments entered procedure codes diagnosis codes patient information billing software facilitate invoicing account management performed insurance verification precertification preauthorization checked claims coding accuracy icd10 standards trained new team members company policies accounting systems keep team operations productive efficient participated workshops seminars training classes gain stronger education industry updates federal regulations maintained accounting ledgers verifying posting account transactions accounts receivable specialist butterfly network new york ny 042016 072017 kept accounts receivable tracking database current relevant client information collection billing progress program changes investigated billing discrepancies implemented effective solutions resolve concerns prevent future problems evaluated open accounts look pastdue balances pursue collection strategies performed various accounts receivable functions handled cash receipts posting updated cash flow reports researched chargebacks writeoffs posted verified entries logs spreadsheets reports update department records accounting systems verified classified computed posted recorded accounts payable data reconciled daily totals confirm proper accounting assisted streamlining accounts receivable process identifying areas performance improvement posted revenues verifying entering transactions lock box local deposits received recorded cash checks transfers checked postings documents correctness accuracy proper coding bachelor arts classics university texas san antonio san antonio tx bachelor arts accounting western governors university salt lake city ut 122011