summary highlights accomplishments jessica claire montgomery street san francisco ca 9xxx5 555 4321000 resumesampleexamplecom qhighly motivated sales associate extensive customer service sales experience outgoing sales professional track record driving increased sales improving buying experience elevating company profile target market expertise fifteen years web project management development experience full range projects small largescale iis cms platforms particularly skilled gathering business functional requirement wireframes prototyping proposals statements work testing resource management vendor staffing managing client expectations scope deliverables project timeline budgets highly effective trained business communications vignette mambo joomla cms content management systems well learning content management systems sharepoint wiki wordpress html asp php javascript xml ajaxspry ssi complex css actionscript adobe formerly macromedia suites ranging version mx cs5 social media social networking captivate assima premiere adobe audition soundbooth microsoft office products 508 compliance screen readers search engine optimization reporting webtrends google analytics experience sr web producer principal web project analyst cognizant technology solutions el dorado hills ca 112007 current manage daytoday activities special projects apply bges user experience ux standards design development implementation new content sites services bge several customer self serve css projects progress increase transactional services available online bge maintain several internet intranet sites company currently undergoing system platform change sharepoint 2010 conducting research redesign overall process order centrally manage sites within one bge portfolio develop present proposed electronic communications project plans clients levels assist clients develop write produce electronic communications webbased projects apply leadership skills daytoday management team effectively utilizing team member hisher fullest potential serve liaison business area representatives departments bge ce customer self service teams vendors determine need define scope execute web projects apply project management skills create execute project work plans prioritize revise plans appropriate meet company goals changing needs track project deadlines progress effectively communicate progress stakeholders manage vendor relationships identifies resources needed within team assigns individual responsibilities apply understanding customer needs businessfunctional requirements web standards guidelines recommend new technologies techniques staying abreast current development trends web technologies would improve electronic communications customer service developer brightview landscapes llc mashpee 042006 112007 built interactive online learning tutorials flash action script javascript css html cms provided exceptional service working closely clients managing interactive learning portfolio projects concept completion presented concepts designs clients review applied effective communications prioritized revised plans appropriate meet changing needs track project deadlines scope progress effectively communicate progress stakeholders perform quality control review stages production client ensure final product meets defined requirements deoigner 022005 042006 brightview landscapes llc miami beach fl independently manage assigned projects work closely team lead ensure ensuring deliverables ontime within budget worked closely business analysts make sure projects meet necessary requirements specifications convert print material web pages presenting concepts designs clients review prepare printable report data using indesign professional printers design development maintenance maintained areas site iis servers html js css handling special design requests site expansions 508 compliance testing deoigner visual data systems city state 022001 022005 main contact customer liaison customer base providing estimates proposals quotes documented scheduled assigned incoming workrequest tickets team developed facilitated managed lifecycle smartmap web projects managed initial request design presentation scope development launch maintenance achieved 100 time project completion rate provided technical support trouble shooting seo search engine optimization status reporting 120 clients education bs computer science 2005 howard community college columbia md 20042005 howard community college columbia md additional courses bs computer science umdcp ccoputer science 2005 university maryland college park md 20012005 university maryland college park md computer science ccoputer science 1999 franklin pierce college lebanon nh 19971999 franklin pierce college lebanon nh computer science bucness management 1997 granite state college lebanon nh 19951997 granite state college lebanon nh business management vocational business communications 1993 kennebec valley vocational tech fairfield 19911993 kennebec valley vocational tech fairfield business communications certifications additional training cectification hfi certified user experience analyst training certifications skills pmipmp certification hfi certified user experience analyst training june 2015 hfi certified usability analyst pmp hfi certified user experience analyst training june 2015 hfi certified usability analyst clients liaison css progress user experience customer service hpux increase intranet leadership skills microsoft sharepoint project management project plans receptionist retail sales sharepoint unix ux web based webbased maintenance optimization proposals search engine search engine optimization seo technical support html training business management cms content management system flash javascript online learning quality control budget lis indesign internet information services printers team lead testing actionscript ajax asp budgets content management content management systems largescale macromedia microsoft office ms office networking php premiere prototype prototyping software training staffing vignette web project management webtrends wireframe wireframes xml parallel method invocation pmi pmipmp pmipmp certification pmp pmp certification usability