jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary dedicated banking service specialist bringing resourcefulness experience combined exceptional customer service organizational multitask skills fastpaced working environments approaches service issue analytical level headed approach identify needs resolve problems maximize customer satisfaction astute customerfocused team player offering expertise project management team building financial confidentialitysecurity standards skills customer relationship building balance verification reconciliation quality control account services report generation safe vault operation check cashing new account setup bank deposits cash supply orders transaction error identification debt credit management international funds transfer process expertise experience banking center service specialist 112017 052020 department defense fort wainwright ak currency coin counter recordkeeping documentation product service sales project management abilities strong sense banking ethics honest dependable attention detail adaptive team player sales expertise excellent communication skills problem detection resolution bilingual vietnamese coached frontline team members strategies improve customer service proactively mitigate issues documented known solutions improve teams handling complaints help backend teams correct systemic problems promoted high customer satisfaction resolving problems knowledgeable friendly service remained calm professional stressful circumstances effectively diffused tense situations maintained knowledge current promotions exchange guidelines payment policies security practices informed customers billing procedures processed payments provided payment option setup assistance helped management create successful customeroriented environment low complaint levels high service quality provided account services customers organizations received deposits loan payments withdrawals cashed checks wire transfers currency exchanges cashiers checks saving bond cashout money orders facilitated managers daily monthly financial analysis reports trained new employees banking policies procedures waiter 072017 112017 pinkertons steakhouse city state stocked server areas supplies shifts communicated kitchen staff stay updated item availability customer wait times completed opening closing checklists ensure smooth restaurant operations calculated charges issued table checks collected payments customers communicated effectively patrons took orders made item recommendations hostcashierwaiterbusser 042016 022017 sakis japanese restaurant city state greeted customers answered questions recommended specials increase profits answered phone inquiries schedule confirm reservations record takeout orders respond service questions developed longterm relationships customers increase opportunities repeat business cleaned restocked counter areas replenished cash drawer checked server supplies facilitate operations managed guest expectations relaying information regarding hours wait times specials accepted cash credit card payments issued receipts provided change trained new team members cash register operation stock procedures customer services hostcashierwaiter 092013 012016 chilis bar grill city state processed sales transactions prevent long customer wait times accepted cash credit card payments issued receipts provided change delivered high level customer service patrons using active listening engagement skills answered product questions uptodate knowledge sales store promotions addressed concerns quickly improve customer experience escalated issues management resolution necessary handled food safely kept spaces clean protect customers foodborne illness maintain proper sanitation hostcashierwaitress 062012 122012 247 grille hard rock casino city state presented menus patrons answer questions menu items make recommendations relayed orders service bar kitchen via pointofsale register system set dining room meet hospitality service standards verified guest satisfaction meals suggested additional items increase restaurant sales operated pos terminals input orders split bills calculate totals crosstrained host helped tasks greeting diners escorting guests provided exceptional service high volume daily customers education training high school diploma 052008 biloxi high school biloxi ms honor roll recipient business administration mississippi state university starkville ms nursing mississippi gulf coast community college biloxi ms accomplishments certificate appreciation account validation project manager banking center vp certificate appreciation counterfeit identification 2 chilis sales competitions certifications certificate merit desktop publishing certificate merit environmental science certificate merit entrepreneurship