jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary knowledgeable dedicated customer service professional extensive experience customer service industry solid team player outgoing positive demeanor proven skills establishing rapport clients motivated maintain customer satisfaction contribute company success specialize quality speed process optimization seeking entrylevel position reputable company able utilize experience skills build rewarding career skills highvolume call centers performance metrics typing 40 wpm customer service documentation reporting product knowledge microsoft office payment processing staff education training professional telephone demeanor complaint resolution education greer high school greer sc high school diploma work history chefs warehouse banking specialist springfield mo 112020022021 opened new accounts made changes existing accounts presented products services customers using indepth knowledge answer questions investigated resolved account issues offering applicable options customers responded customer concerns questions daily basis produced mailed monthly statements customers assisted related requests information clarification used data entry skills accurately document input statements maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns provided primary customer support internal external customers fastpaced environment responded customer requests products services company information fielded customer questions regarding available merchandise sales current prices upcoming company changes answered constant flow customer calls 100s calls queue per minute used company troubleshooting resolution tree evaluate technical problems leveraging personal expertise find appropriate solutions answered customer telephone calls promptly avoid onhold wait times recommended banking products customers thoroughly explaining details offered advice assistance customers paying attention special needs wants consulted outside parties resolve discrepancies create effective solutions truist financial corporation 800 inbound customer service rep damascus va 112006 022009 answered average 50 calls per day addressing customer inquiries solving problems providing service new product information ensured superior customer experience addressing customer concerns demonstrating empathy resolving problems spot investigated resolved customer inquiries complaints timely empathetic manner asked openended questions assess customer needs routinely answered customer questions regarding merchandise pricing performed tier one troubleshooting resolve technical issues managed wide variety customer service administrative tasks resolve customer issues quickly efficiently developed reputation efficient service provider high levels accuracy dedication excellent customer service liberty uniform manufacturing co receptionistcustomer service representative city state 072005 112006 provided primary customer support internal external customers fastpaced environment answered constant flow customer calls promptly avoid hold wait times entered checked orders customers offered advice assistance customers paying attention special needs wants provided information customers regarding libertys credit loyalty program helped open activate new accounts fielded customer questions regarding available merchandise sales current prices upcoming company changes communicated vendors regarding back order availability future inventory special orders teletech holdings customer service coach city state 082002 102004 answered one hour calls per shift emails faxes team daily addressing customer inquiries solving problems providing product information followedthrough critical interdepartmental escalations increase customer retention rates educated representatives billing payment processing support policies procedures followed customers resolved issues maintain high standards customer service implemented developed customer service training processes delivered excellent customer service resulting consistent customer satisfaction rating trained staff operating procedures company service changes updates promoted superior experience addressing customer concerns demonstrating empathy resolving problems swiftly