jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary detailoriented team player strong organizational skills ability handle multiple projects simultaneously high degree accuracy skills customer support training skills problem solving creative thinking builds good relationships coworkers hardware troubleshooting repair printers monitors pc laptops software installation server skills work history 062017 current peopleware specialistproduct manager education first warren nj software support documentation qa release notes implementation training programmingdatabase familiarity implementation software projects coordinating right people right skill sets successfully finish project peopleware specialist local government customer support several software modules financial suite ap budgetary cash receipting payroll personnel taxes payable support cemetery records timeclock plus records management imaging indexing software keyword ocr software electronic land record recording public searching website support assist customers countys websites product manager product manager support install implement configure rmisimage server land records management software adjacent imaging software im responsible qa planning documenting executing new releases im also responsible interfacing software electronic recording public records searching websites work indexing keyword two stand alone pieces software allows indexing ocr responsibilities include implementing new customers managing data pulls training schedule initial investigation customers current system processes communicated effectively team members deliver updates project milestones deadlines hardware due longtime experience hardware asked assist hardware team work orders worked receipt document validation printers well many types printers installed fixed software issues software resolved scanner problems concert programmers staff worked registry security issues corrected xml files would correctly flow electronic recording software sql queries changes 032009 062017 application manager sedgwick county city state installed supported maintained performed updates software packages zoo sheriff 911 ems sheriff truck inspectors treasurer district attorney countywide software bocc agenda submission server alerting software working vendors coordinated implemented software upgrades sheriff road patrol incar laptops necessary performed minor hardware repairs also coordinated repairs hardware vendor crosstrain application managers created installation process documentation trained using documents assist help desk firsttier support created troubleshooting documentation helped coordinated projects beginning implementation several departments coordinated state kansas federal motor carrier association install update maintain truck inspector software order make successful worked internal networking security teams help inspectors transmit information fmcsa sole responsibility maintaining creating user security across wide array software packages including adaware applications participated application manager oncall rotation required basic understanding applications managed group migrated nagios core alerting software nagiosxi 102000 032009 software hardware iseries system admin education accenture bpo services city state support desk supervisor created processes procedures raised weekly first contact closure rate 2627 nov 2006 consistent 6575 2009 procured training support desk staff documented training created support desk manual relevant operational documents absorbed data polling support desk enhance contribution department supervisor technician focused providing excellent remote site support internal external clients applications equipment employed accenture worked many aspects iseries systems created maintained device descriptions job queues output queues user profiles physical files queries subsystem descriptions shared pools worked extensively job queue management created documentation order train others task one tasks providing information end user base regarding functions iseries end gave presentation payroll department outlining operational practices improved understanding user base functions fostered understanding departments worked many technical configuration administrative tasks implementation later migration accenture iseries assisted liaison hosting facilities local provided client support along hosting facility host demand bosanova emulation software one job functions sme clientiseries access software iseries navigator performed installations configuration software upon creation security department transferred manage iseries security set os profiles worked object security created new users infinium ssa financial management easy400 created new menus application responsible reports queries sas70 audit ive also dealt user creation maintenance active directory file systems worked supervisor create maintain weekly metrics including customer satisfaction survey created administered month tracked created client slas department metric reports given executive staff bridgetrak windows implemented became administrator application configuration security suggested helped implement upgrade bridgetrak web allowed efficient method ticket management department business unit tenure documented processes responsible ensure appropriate operations absence included user guides business unit applications bridgetrak around several iseries data polling processes assisted former cio process project management managed oncall process terms scheduling processes documentation responsible contacting working hardware repair vendors decision one ibm xerox kk business helped build maintain printers pcs performed support equipment attendant applications configuration various onlinein person instruction visual basic htmlcss general concepts sql project management sccm iseries system operation currently pursuing aas software development 2025 061998 associate science software development butler county community college el dorado ks bachelor science computer information systems friends university wichita ks