lucy eser business consultant personal info phone 3052019412 email lucyzesergmailcom linkedin linkedincominlucyzeser twittercomlucyzeser skills twitter process improvement organizational redesign sas analytical software interpersonal skills problem solving communication analytical skills experience 2014 2020 2012 2014 education 2010 2012 2007 2010 business consultant 7 years experience creating process improvements seeking raise quality earnings clients scarecrow williams consulting lyc worked 100 clients raise revenue 3m year management consultant ladd young consulting miami fl worked crossfunctional teams 100 client organizations gather requirements raise profitability average 25 created new business strategies raised revenue 3m created value stream maps identified recurring waste saved average 50k per department per year developed crm roadmaps increased productivity 20 created trainthetrainer content crm applications creating 30 less user error 15 increase client satisfaction key achievement remapped business flow improve quality cost time raise revenue 3m 1 year key client junior management consultant hartigan gulch consulting miami fl developed strategies leading 18 fewer support tickets delivered presentations clients senior management streamlined client processes production office systems generated 15 increase client base needs analysis key achievement identified new business opportunities worth 200k revenue emba northwestern university excelled strategy critical analysis classes masters thesis regression analysis published herding cats ba business administration university miami gpa 38 volunteer fundraiser 78th street animal shelter certificates raise 40000 per year animal welfare conduct 50 meetings per year donors 2017 certified management consultant imcusa