jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary dynamic information technology manager 13 years leadership experience including oversight infrastructure application support cybersecurity services dedicated customer satisfaction focused delivery technical solutions proven leader directing operations maintenance support complex systems develops creative business solutions leveraging diverse methodologies delivering engineering solutions leading organizations highly adept request proposal development technology needs assessments staff training successful motivating teams meet demanding timelines utilizing critical thinking resource conflict management facilitating stakeholder engagement innovative driven passion delivering forward thinking emerging trend technologies agile framework business intelligence change management collaboration conflict resolution critical thinking data migration information technology management insurance itil organization time management perl problemsolving project lifecycle management project management leadership python risk assessment salesforce admin crm sdlc six sigma skills sql microsoft oracle excellent verbal written communication agile functional project leadership written communication ai information technology project management budgeting insurance python budgets itil quality budget leadership research business intelligence marketing risk assessment business process reengineering access sales change management excel scheduling conflict resolution migration sdlc critical thinking network design six sigma crm next software development clients optimization sql client oracle staffing data collection perl strategic data migration problemsolving time management databases processes upgrades designing producing upgrade senior management profit vision work history director information technology 112012 current electronic systems richmond va develops tracks controls longterm information technology operating budgets cost benefit analyses spending initiatives leads assists technical upgrade projects clients coordinating consultants developers data migration integrations coordinates management teams plan develop align execute strategies would meet clients vision mission purpose reviews assesses architecture design implementation testing deployment needs identify project requirements reduce costs 18 plays key role ongoing network design reevaluation optimization keep pace company growth senior consulting program manager 122014 122020 tungsten consulting city state managed implemented concurrent projects relating business process reengineering software development upgrades foster productivity throughput enduser engagement performed program research analyzed data collection develop cost estimates budgets identified system needs designed processes support business requirements collaborated clients understand technology staffing requirements improved productivity reducing staffing operational costs 15 performed risk assessment stakeholders senior management organization infrastructure itil governance effectively plan develop manage schedules resources costs launched salesforce data cleansing migration integration programs aid gathering functional business requirements support team mitigate risks integrated agile methodologies emerging ai digital social media technologies enduser experience foster adoption continued engagement increase sales profit levels 30 executed coordinated project leadership efficient resource budget utilization schedule adherence implementation application software training end users problemsolving across multiple product lines business products specialist 052008 112012 sentry insurance city state developed fostered relationships business owners key executives assess dynamic risk mitigation business insurance needs deliver solutions successfully managed internal external stakeholder engagement aid process resource improvements align strategic industry compliance objectives recorded integrated crm data salesforce previous access excel databases streamlining analysis procedures efficiency accuracy planned executed events marketing programs producing 40 goal qualified leads exceeded sales goal 12 effectively applying analyzed data marketing campaigns sharing data interdepartmentally informed supervisors company leaders markets regional sales needs best meet customer needs maximize revenue product design project team lead 112000062004 westinghouse electric company city state demonstrated efficacy throughout project product life cycles applying flexible change management deliverables including training communications stakeholder engagement increase enduser adoption project implementations supervised four 4 concurrent projects 16 17 next gen nuclear core clients brazil south korea coordinating planning designing testing budgeting scheduling tasks developed implementation methodologies rein project costs meeting key milestones provided accurate detailed quality assessments based project drawings technical specifications education certified associate project management capm 2743884 expires 2028 2021 master science information technology management 2019 western governors university salt lake city ut bachelor science business administration management marketing management international business 2004 university south carolina columbia sc affiliations project management institute pmi 6203883 current member certified job title company name timeframe certifications