jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary clientoriented support executive experienced solving diagnosing customer questions queries reports frequent consistent problems follows departments guarantee problem resolution delivers comprehensive reports assess customer satisfaction products services skills budget management work planning prioritization performance evaluations records management problemsolving customer service experience sap fico consultant 012022 062022 nimbl worldwide inc parlier ca technical support understanding microsoft office suite supervision leadership team building user support troubleshooting worked sap fico functional consultant deep understanding financial controlling modules sap proficiently configured maintained sap fico modules including gl ap ar co implemented supported sap fico projects including system design configuration testing deployment familiarity sap integration modules mm sd pp knowledge sap fico best practices industry standards handson experience sap fico reporting including creating maintaining financial reports statements experienced sap fico data migration including data mapping data cleansing data validation understanding sap fico security authorization including user role management knowledge sap fico interfaces systems familiarity 54 hana using solution experienced leading mentoring junior team members experienced sap fico implementation projects post golive support experienced creating functional design document testing scenarios support executive 082019 122021 amazoncom inc schertz tx handled client customer onboarding answer preliminary questions concerns preventing unnecessary support tickets recognized responded client questions concerns improve quality support procedures consulted clients identify project specifications follow team members noted documented quantified customer queries deliver accurate quotes estimates reported concerns recommendations clients employees senior management setting configuring sharepoint sites including creating site collections subsites custom lists libraries proficient managing sharepoint permissions including creating managing user groups assigning roles users experience sharepoint customization including creating custom workflows forms views familiarity sharepoint online onpremises versions experience sharepoint site templates site definitions knowledge sharepoint backup restore procedures handson experience sharepoint powershell experience administration management microsoft 365 including office 365 exchange online sharepoint online onedrive teams proficient configuring maintaining user accounts licenses security settings microsoft 365 experience implementing supporting microsoft 365 projects including migration deployment integration systems sap basis administrator 032018 012020 general tyre city state led sap landscape management plans implementation sap upgrade maintenance releases gathered business requirements sap reporting functionality enhancements conducted documented root cause analysis production system failures minimize future failures optimize operations diagnosed troubleshot resolved hardware system problems gathered data pertaining customer needs identify predict evaluate system network requirements configured monitored maintained email applications virus protection software consulted users determine areas need improvement kept flexible schedule resolved afterhours weekend emergencies quickly accurately designed configured tested computer hardware operating system software education training master science computer science 032022 westcliff university irvine ca bachelor science computer science 012017 iqra university karachi pakistan additional information office 365 administration knowledge microsoft 365 best practices industry standards handson experience microsoft 365 reporting including creating maintaining usage adoption reports experience microsoft 365 data migration including data mapping data cleansing data validation understanding microsoft 365 security authorization including user role management proficient microsoft 365 troubleshooting issue resolution experience microsoft 365 integration system azure ad knowledge microsoft 365 deployment options strategies familiarity office 365 advanced threat protection security experience leading mentoring junior team members experience microsoft 365 implementation projects post golive support experience creating functional design document testing scenarios sharepoint administration experience sharepoint site templates site definitions knowledge sharepoint backup restore procedures handson experience sharepoint powershell proficient managing sharepoint permissions including creating managing user groups assigning roles users experience sharepoint governance best practices familiarity sharepoint search indexing experience troubleshoot resolving sharepoint issues familiarity sharepoint integration office 365 services like onedrive outlook teams mdm mobile device management meraki experience setting configuring meraki networks including wireless access points security appliances switches proficient using meraki dashboard network management monitoring experience meraki systems manager mobile device management familiarity meraki insight network performance monitoring troubleshooting knowledge meraki sdwan softwaredefined wide area network solution handson experience meraki mv smart cameras video surveillance experience meraki cmx location analytics engagement understanding meraki energy realtime monitoring management environmental sensors power ethernet poe devices proficient meraki mr wireless access points enterprisegrade wifi knowledge meraki ms cloudmanaged switches experience meraki mx security appliances network security familiarity troubleshoot resolving meraki network issues certifications sap s4hana financial accounting associates license2020