jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary enthusiastic ot security architecture engineering supervisor eager contribute team success hard work attention detail excellent organizational skills clear understanding reports vulnerabilities detection vendor updates training vulnerabilities motivated learn grow excel world ot cybersecurity skills test automation technology integration reporting metrics vulnerability assessments remediation activity system architecture agv testing disaster recovery operations disas nist cybersecurity framework client support audit risk management threat research monitoring tools plant operations programmable logic control systems crowdstrike education itcap prima community college tucson az 122011 certifications alabama university normal al 122006 bachelor science electrical engineering certifications comptia security capm certified associate project management comptia network comptia accomplishments lead integrator collaborated multiple vendors plainfield columbus oh ontario canada cranbury nj sites resolved sorter issues testing research documented resolved application mechanical issues led successful performing module able sort packages correctly accurately work history bigbearai ot cybersecurity architecture engineering supvr atlanta ga 012021 current managed multiple projects tasks worked successfully diverse group coworkers accomplish goals address issues related products services provided reports provided qualys ip scans automated tug vehicles provided vendor project updates district managers gathered information identified implemented resolutions oversaw daily monitoring patrolled work sites submitted firewall rules check vulnerabilities testing operational technology network checked resolved crowd strike vulnerability alerts crowd strike made sure project within budget plc experience ethernetip industrial networks site facility level plc experience manufacturing information software rockwell automation siemens schneider allenbradley site facility level plc status verification site facility level monitored hmi systems show connection plc verified correct amount sorters chutes labels hmi monitors verified camera connection within xle application systems hmi completed camera monitor configurations camera tunnel optimization qualys scans ran plcs determine plc vendor provided vulnerabilities provided reports data verified vendor plc programs correct ups standard configurations demonstrated leadership making improvements work processes helping train others demonstrated selfreliance meeting exceeding workflow needs technical environment plc plc programming qualys scans linux heidi sql vlan vpn network ports hardware configurations setup risk management tools ca etrust admin ibm tivoli identity ldap crowdstrike texas health human services commission test automation engineer atlanta ga 032018 012021 lead integrator international project ontario canada worked vendors plc programming code verified correct ips listed plc ip plc photo eyes worked sites vendors consultants electrical mechanical contractors local cross functional staff successfully meet project objectives regards system functionality system performance system reliability worked vendors siemens mhs sick tsg fhives monitored tested application performance identify potential issues develop solutions collaborate developers solution implementation installed configured tested maintained operating systems application software setup network equipment system management tools documented kept management teams informed support related issues well module status projects devoted special emphasis punctuality worked maintain outstanding attendance record consistently arriving work ready start immediately resolved application problems improved operations provided exceptional client support wrote revised maintained documentation outlining standard test procedures automation standards reference throughout testing department implemented test automation procedures regression progression scenarios powering future implementation repeatable diagnostics troubleshot malfunctioning equipment test systems maintain testing accuracy monitored testing materials security enforcement studied technical specifications installation schematics established interfaces integrations maintained strong honest relationships external internal customers vendors spearheaded test automation script integration shortening diagnostic period timeframes 85 producing great results technical environment plc programming code qualys scans linux heidi sql network configuration hardware configurations setup automation testing photo eye connection siemens fhives sick camera systems datalogic camera systems intelligrated puckshoe sorter hytrol puckshoe sorter phv package history viewer hsla systems verizon wireless liaison alpharetta ga 032017 032018 responsibilities include supporting technologies used bgco employees included limited systems advertised software approved hardware worked business partners understand technology operations responsible quick thorough resolution trouble tickets addressing softwarehardware voice network connectivity issues responsible itl jabber chat requests reviewing conditions processes outagescrisis communicating updates resolution comm participated projects due growing demand technology projects included technology refreshes hardware software switches routers tablets maintained analyzed troubleshooted repaired computer systems hardware computer peripherals trained employees identified repaired product failures ordered replaced parts needed oversaw implementation application developments created reports determined tickets avoidable long crisis tickets lasted created report along resolutions escalated unresolved issues appropriate level created maintained databases network accounts programs specific department needs oversaw daily performance computer systems evaluated conducted technical functional research analysis referred major hardware software problems defective products vendors technicians service servic trained users proper use hardware software collected data around every transaction turned tools helped users applied performance tuning techniques participated special projects external audits evaluations process improvements prepared detailed technical design specifications programs resolved conflicts negotiated mutually beneficial agreements parties troubleshot malfunctioning equipment test systems maintain testing accuracy increased efficiency task automation 50 technical environment vlan help desk computer rebuild hard drive wipes system resets vendor warranty replacements troubleshooting verizon wireless gco tech support huntsville al 012009 102016 provide excellent support voice data hardware software government employees contractors made sure verizon software known vz access manager compatible verizon products well thirdparty devices provided step step instructions install software fix errors may occur trying connect devices insured customers issue resolved correctly first time assisted testing data connections devices embedded modems assisted teacher assistant new hire classes also acting supervisor supervisors town business assisted floor support aid assistance department coordinators new hires recommended take special projects help better department team morale diagnosed problems using testing equipment technical knowledge hand instruments maintained testing resources manuals tools provide informational knowledge insight researched ways help minimize submitting unnecessary trouble tickets 35 technical environment help desk network configuration troubleshooting windows troubleshooting device hard soft reboots hardware configuration