adella spoelstra pilot adellaspoelstragmailcom 317 4666838 1234 main street baltimore md 21201 education bachelor science aviation university maryland eastern shore princess anne md sep 2018 may 2022 relevant coursework aircraft systems aviation safety regulations flight dynamics control air traffic management meteorology navigation human factors aviation aircraft maintenance aviation business administration links linkedincominadellaspoelstra skills instrumentation navigation meteorology aerodynamics radio communication crew resource management emergency procedures profile enthusiastic dedicated pilot 1 year experience aviation delivering exceptional flight performance maintaining high safety standards proficient operating various aircraft types adept managing challenging conditions focus providing positive experience passengers strong communicator team player committed continuous professional development staying uptodate latest industry advancements employment history captain pilot flying j md apr 2023 present led team 50 employees achieving 20 increase overall customer satisfaction ratings 15 growth annual sales pilot flying j location successfully managed implementation new inventory management system resulting 30 reduction stock discrepancies 10 improvement order fulfillment times developed executed comprehensive employee training program led 25 decrease staff turnover 40 improvement employee productivity implemented costsaving measures reduced overall operating expenses 18 contributing 12 increase store profitability first officer wawa md sep 2022 feb 2023 successfully managed coordinated team 15 employees resulting 20 increase overall store efficiency customer satisfaction within one year implemented new inventory management processes reducing stock discrepancies 30 increasing overall product availability customers played key role training mentoring 10 new hires contributing 50 reduction employee turnover rate within first six months employment spearheaded customer service initiative led 25 improvement customer feedback scores 15 increase repeat business certificates airline transport pilot license atpl jan 2022 certified flight instructor cfi nov 2020 languages english dutch memberships aircraft owners pilots association aopa international federation air line pilots associations ifalpa