jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary motivated business analyst technical expertise business acumen necessary translate business requirements objectives highly resilient successful system solutions skills superb communication skills proven problem solving skills excellent critical thinking quick learner multitasking prioritizing relationshipbuilding skills work history 112011 current sap business analyst business process mapping requirements gathering microsoft office suite process analysis documentation writing skills sap erp lockheed martin corporation elmendorf air force base ak primary liaison business units technology teams procure pay process sales distribution materials management pricing purchasing modules sap straumann instradent north america provide daily productionoperational support customer operations supply chain pricing procurement teams ensure business operations interrupted collaborate developers subject matter experts establish technical vision analyze gaps trade offs business requirements systems capabilities assisted implementation pick light system us headquarters distribution warehouse responsible implementing electronic data interchange edi straumann customers vendors manage lifecycle enhancement requests related procure pay process manage testing cycles including test plan creation development scripts coordination user acceptance testing mapping current processes offer recommendations improvement conduct interviews key business users collect information business processes user requirements lead analysis planning implementation projects guide support business users appropriate change management process process improvements system implementations carried quality assurance testing provided feedback developers primary support ups carrier interface sap conduct end user training 062009 112011 sap business analyst lockheed martin corporation flint mi identified reported system bugs sap development team gathered documented user system requirements related requested systems process changes carried quality assurance testing provided feedback developers needed throughout change management process primary contact purchasing department providing daily support assistance creating purchase orders bidsrfps sap related tasks involved procurement process coordinated assisted user acceptance testing uat provide daily tier1tier 2 level support sap r3 ecc srm bw systems promoted use best practices methods related sap systems processes 032007 012009 sap business analyst lockheed martin corporation fort carson co established implemented documented global release process sap quality production systems deployed enforced standards release management process coordinated conducted scheduled release meetings initiated implementation new fields functionality within remedy system support sap release management process implemented process improvement auditing change requests approved release sap application managers automated reporting metrics data utilizing business objects tool allow efficient use time team members analyzed evaluated complex business problems associated sap system assisted developing sap system procedures cost effective meet user requirements direct daytoday liaison business units regarding incidents statuses established managed oversight reporting sla metrics daily weekly monthly basis established maintained relationship business groups regarding status help desk tickets resolution schedules turnaround time lead crossfunctional teams address business systems issues provided first level support sap production issues 062006 032007 sap specialist cass clay creamery middlebury center pa provided first level support sap production issues related materials management module escalated issues functional teams necessary supported materials management warehouse managementinventory management end user business process perspective responsible integrity master data sap system create change maintain master data materials bills materials recipes relating manufacturing pharmaceutical drugs conducted training new systems functionality processes trained end users use applicable system modules including rf guns monitored resolved idoc errors assisted system upgradevalidation related projects monitored assisted resolution interface issues systems 052003 062006 sap help desk lead mit lincoln laboratory city state provided sap support community approximately 1000 sap users daily basis managed reporting support statistics training needs users performed quality assurance testing worked closely training team members provided feedback content structure materials classes assigned parameters roles authorizations user ids sap systems installed necessary sap software associated system files end user computers troubleshoot software conflicts sap system assisted end users using transactions sap system effectively communicated technical information procedures nontechnical end users via telephone email personal contact troubleshoot system problems timely manner assistance functional teams necessary