jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary experienced professional double major bachelors degree human resources management organizational management ten years experience benefits administration finance fourteen years customer service competent excel functional lead maintaining priorities working independently without direction supervision delegating duties learns new material quickly retains high attention detail able recognize recommending implementation process improvements delivers exceptional courteous customer service works well colleagues management well external customers organized consultant lends excellent communications skills assessment deployment dedicated team player number years knack juggling intricate technological regulatory needsbased roadblocks handson assessment focuses key qa analysis progressive understanding resultsdriven consultant brings number years experience leading type type industry efficiency uniquely qualified navigate rigors latest standards specifications protocols organizational regulatory needs fulfillment lends complex roadmaps callstoaction regularly achieve number competitive efficiency hardworking reliable job title strong ability task task offering skill skill skill highly organized proactive punctual teamoriented mentality fluent oracle people soft help desk applications advanced skills hris microsoft office programs aca administrative assistant balance benefits benefits administration billing customer service documentation filing forms help desk hris human resources hr laser letters skills ms excel mail microsoft office programs outlook word oracle people soft personnel processes reception scanning switchboard issue resolution strategic planning continuous improvement project management project implementation analysis experience consultant 092010 current cognizant technology solutions auburn il ensure pnnl compliance federal state lawsregulations aca erisa hipaa understands battelle corporate benefits processes functions develops solutions complex problems require regular use ingenuity identifies improvement efficiency opportunities areas assigned assigned subject matter expert areas benefits demonstrates ability make decisions independently confidence responses expertise benefits collaborated hr business partners design implement programs performs participates internal audits benefits files implements improvements coordinate communicate annual open enrollment staff retirees deeply familiar workings collective bargaining agreement provide benefits trainings deployed resources management lead assist labwide projects involving benefits administrator 032008 012012 verisk analytics macon ga successfully revamped new employee benefits orientation doe intern orientation experienced disability leaves short long term retirement family medical leaves first point contact staff retirees former employees benefits administration process new hires benefits eligible status changes life events enrollments organize instruct weekly benefits orientations new hires status changes within lab ensure new staff status changes given proper information forms enroll benefits administer lactation support program organized benefits files verifying updating new information clerkintern 092005 032008 city kennewick city state customer service daily use ms excel outlook word software experience scanning documents batches laser fiche collect drive drop box payments sorting balance amounts make changes water accounts eden systems process new business licenses update current business licenses changes requested prepared large standard mailings sorted incoming outgoing mail city departments operated switchboard ran front reception desk city hall communicated public answering general city questions well directed specific accounts billing problems work done throughout city maintained schedule city pool cars ensuring paperwork filled keys returned overlapping times mailing letters past due closed accounts payments owed licenses assisted projects filing human resources city managers administrative assistant worked discretion handling confidential personnel public filesdocumentation certified employee benefits specialist wharton school business education training bachelor science human resources management organizational management ashford university major cum laude deans list associate arts science columbia basin college deans list activities honors director benefits battelle malesa litteral human resources vice president battelle fluent oracle people soft help desk applications advanced skills hris microsoft office programs certifications