jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary results oriented administrative professional superior customer service sales organizational executive level office management skills team player proven track record accomplishing goals time management use multi tasking proactively identifies key issues improve departmental organizational efficiency committed delivering high quality results little supervision highlights high customer service standards conflict resolution proficiency advanced ms office suite knowledge accomplishments call center experience top sales representative crm understanding account management sales surpassed sales goals 25 rewarded direct training google sales achievement experience sr web coachaccount manager 012013 042014 university oklahoma norman ok guided customers online success arranging web hosting website design marketing google provided top notch customer service often providing technical support hours time phone deescalated customer issues arise manage customer accounts including personal information payments information within cpanel pertaining website severed mentor co workers proactively participated growth department demonstrating superior team work skills offered solution based sales continuously top performing agent 14 months straight registered domains responded customers via phone email dealt international customers collected customer feedback made process changes exceed customer satisfaction goals made reasonable procedure exceptions accommodate unusual customer requests demonstrated mastery customer service call script within specified time frames developed effective relationships call center departments clear communication executive assistant vice president 052006 092012 london stock exchange group brookfield wi provide executive level administrative support divisional vice president regional staff provide administrative support 100 stores planned travel arrangements 26 executives staff planned meetings prepared conference rooms drafted meeting agendas supplied advance materials executed followup meetings team conferences managed receptionist area including greeting visitors responding telephone inperson requests information designed electronic file systems maintained electronic paper files created powerpoint presentations used business development created maintained spreadsheets using advanced excel functions calculations develop reports lists organized files faxed reports scanned documents created weekly monthly reports presentations properly routed agreements contracts invoices signature process received screened high volume internal external communications including email mail attended local regional national trade shows product development training defined territory needs assisted customers store product complaints guaranteed positive customer experiences resolved customer complaints sales manager 082004 052006 kaman industrial technologies hammond started company customer service representative promoted sales manager 3 month period maintained uptodate knowledge store policies regarding payments returns exchanges prevented store losses using awareness attention detail integrity organized weekly sales reports sales department track product success trained new employees earned top seller 10 months 1 year developed highly empathetic client relationships earned reputation exceeding sales goals crosstrained provided backup customer service representatives needed managed team 6 professionals customer service representative 052004 082004 visionworks east point ga maintained uptodate knowledge store policies regarding payments returns exchanges prevented store losses using awareness attention detail integrity computed accurate sales prices purchase transactions achieved high sales percentage consultative valuefocused customer service approach worked team member performing cashier duties product assistance cleaning resolved product issues expressed appreciation invited customers return store maintained adequate cash supply cash drawers multiple checkout stations managed inventory cash handling recommended selected helped locate merchandise based customer needs desires data entry filing od tech 012001 102003 eyemasters city state recorded filed patient data medical records directed patient flow practice hours minimizing patient wait time prescreening patients acquired insurance authorizations carefully reviewed medical records accuracy completion required insurance companies strictly followed federal state guidelines release information completed registration quickly cordially new patients posted charges payments adjustments scheduled patient appointments customer service answer multiple phone line education bachelor arts business administration 2018 claire international university houston tx pursuing bachelors business administration emphasis sales marketing maintaining 38 gpa member jiu moms club member fye club skills sales software salesforcecom akana microsoft programs cpanel