professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom enthusiastic eager contribute team success hard work attention detail excellent organizational skills carry excellent interpersonal skills coworkers supervisors management external customers resolve customer issues sense urgency motivated learn grow excel property management always tell customer cant skills bilingual englishspanish 60 wpm proficient yardi crm computer literate microsoftwindows 8 power point excel positive attitude property management experience yardi property management understanding time management skills waste management work history dependable independent worker property management receptionist snapon tools bemidji mn answer inbound calls tenants prospects vendors etc direct calls appropriate personal department greeted prospects tenants guest 122018 current promptly responded tenant complaints concerns portfolio 200 properties collect rent payments provide receipt copy assist leasing new prospect applications collect application fee collect make copies documents enter run credit check assist distributing mail appropriate party outgoing mail receive packages ups fedex etc handled tenant complaints promptly appropriately tenant notices property letters receive submit maintenance request yardi voyager responsible trash assessments signing new trash contract entire portfolio point contact trash issues 200 properties brought additional 1650000annually parking fees pandemic manage sub region 25 properties 200 units completed final moveout walkthroughs tenants identify required repairs responsible section 8 annual inspections health inspections units abatement reap drive conduct section 8 inspections scheduled enter deficiency list s8 maintenance items fixed follow maintenance tenant ensure unit ready pass inspection entering work orderscalendar reminders needed follow ensure violations corrected meet problematic tenants needed rectify violations keep close communication construction collections tenant relocation review update vacancy trackers confirmed upcoming renovation quickturn vacancies moveouts ready quickturns conduct vacancy tracker audit cross referencing yardi emails moveout tracker unit quick turn updates maintenance construction departments responsible move process ensure provide photos accurate charging security deposit b walk unit unsure move ready c process soda statement deposit account move monthly property walk inspections sub region clotomer service representative first capitol consulting city state 112015 122018 primary responsibility answer inbound calls screen new employees tax credit verify information provided client also new employee assure client new employee information provided confidential use professional skills go questionnaire new employee provide confirmation end call also assist supervisor assignments spreadsheets faxing filing paperwork verifying new employee applications correct information proper additional documentation required prepared variety different written communications reports documents oforatordispatchercall controller supervisor aamcom city state 072011 112015 responsibility provide world class customer service goal guide callers obtain information theyre requesting clarify information redirect caller duties follows ensure seamless transparent transition calls caller back customer accuracy customer satisfaction attention detail operator main objective assist southern california 511 account provide transportation schedules include bus train traffic information direct callers metro express transponder assignments daily basis dispatcher assigned issue local 26 guards assignments daily basis make sure assignments matched accordingly call controller duties make sure calls rest operators handled calls correctly distributed proof read messages customer would receive flawless messages supervisor duties include following tasks answer calls assist operators floor operations daily basis answer doctors requesting additional questions operators answer making sure schedules properly maintained records assist upsetaggravated callers 511 call intake conduct daily report indicating overall performance operators day direct emails management problems durning shift education east los angeles community college los angeles ca high school diploma general education david starr jordan high school 062010