professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom versatile director fortythree years public safety experience works well diverse stakeholders accomplish objectives drive productivity streamline operations expertise includes administration fiscal management performance improvements skills budgeting scheduling staff management process improvement employee relations work history performance management procurement leadership development contract management contract preparation deputy director office information technology 042016 072019 city philadelphia city state managed annual budget 35 million contributed short longterm strategic planning identified potential new markets lines business funding opportunities developed led largescale technology initiatives longterm strategic plans solutions developed leadership around specific topics emerging practice areas support budget financial operational goals developed rfps implemented plans new joint 911 center police fire dispatch operations negotiated contracts infrastructure support maintenance 911 systems managed technical 911 support staff police fire 911 dispatch centers director penncomm 911 operations 102012 042016 univers pennsylvania public safety city state defined implemented revised operational policies guidelines oversaw daytoday production activities accordance business objectives expanded internal external partnerships worked collaboratively functional leaders implement new procedures corrective actions improve quality set team individual goals provided regular actionable feedback negotiated managed maintenance contracts vendors support public safety 911 emergency systems responsible organization campus teams disciplines preparation annual jeanne clery report mandated department education managed prepared annual budget 4 million developed rfps technology support 911 emergency notification timely warning systems inspector philadelphia police department 061976 102002 philadelphia police department city state attained numerous promotions twentyeightyear career rising police officer inspector sergeant lieutenant captain inspector held numerous command level positions internal affairs research planning grant administration district commander information systems 911 operations lead managed 200 civilian sworn officers accomplishing objectives goals support philadelphia police department mission statement negotiated 911 vendor contracts new systems maintenance support developed numerous rfps successfully acquired 150 million dollars federal state grants established maintained effective working relationships city staff leaders outside organizations general public provide optimal service protection provided public safety maintaining order protecting people property promoting good community relations built excellent rapport working relationship community build trust improve upon communication education 188th graduate session 041996 fbi national academy quantico va completed professional development police management grant writing budget forecasting crime mapping crime analysis grant administration 041994 doj grantsmanship training center washington dc relevant coursework completed grant administration financial management police executive development institute 041991 pennsylvania state university university park pa professional development completed staffing models organizational management personnel management community policing best practices public service management institute 021991 temple university philadelphia pa professional development completed risk management personnel development government relations community involvement school police staff command 041990 northwestern university evanston il relevant coursework completed police psychology workload assessment racial profiling employee risk programs crime traffic analysis bachelor arts business administration management 041988 la salle university philadelphia pa police executive research forum 041987 senior management institute police boston professional development completed police staffing models budgeting employee assistance programs dealing unions contract negotiations recruitment retention appraisal systems affiliations fbi national academy northwestern traffic institute alumni police executive research forum philadelphia police commanders association league sacred heat chapel four chaplins international association campus law enforcement professionals delaware valley campus security directors association association public communications officials