professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom accomplished energetic manager solid history achievement banking industry motivated leader strong organizational prioritization abilities areas expertise include coaching sales team building credit analysis customer experience skills sales marketing customer personal service active listening administration management coordination judgment decision making complex problem solving negotiation time management personnel human resources banking time management business development coaching competitive credit decision making financial financial statements human resources listening managing marketing negotiation network organizational performance management personnel policies problem resolution real estate retail risk management sales sales management staffing telephone process implementation strategic financial planning financial analysis reporting project management work history banking center manager ii 052018 current camden national corporation manchester nh adhered established security procedures reported potential fraud safety violations management immediate recourse reviewed historical records current operational data forecasting information identify capitalize system enhancement opportunities established enforced internal controls workflows policies tracking reconciling reporting accounting activities performed routine closings maintained clean accurate accessible records kept close eye transaction updates throughout quarter resolved conflicts negotiated mutually beneficial agreements parties developed implemented performance improvement strategies plans promote continuous improvement created plans communicated deadlines ensure projects completed time obtain new business sale product lines customers crosssellrefer products services appropriate promote tcf fullservice bank meet exceed defined sales goals provide effective sales coaching personnel consistent basis conduct regularly scheduled staff meetings oneon one sessions direct reports maintain appropriate controls protect bank fraudulent activity losses ensure branch personnel trained banking policies procedures federal state laws effectively manage branch functions meeting adhering corporate legal regulatory policies guidelines requirements regarding compliance work compliance legal departments overall updates procedure changes development resolution issues day day execution strategic priorities collaborate influence across lines business multiple levels work crossfunctional team help prioritize initiatives client growth retention analyze regional statistics prepare management reports use data monitor problems measure success team business identify opportunities execute solutions generates new business banking opportunities prospecting networking referrals mentors banking center managers teams generating new business banking opportunities existing relationships acts resource portfolio management new business development communicate existing customers ongoing credit review maintenance current portfolio needed gathering facts information negotiating terms conditions existing customer base coordinate renewal existing loans approval new loans credit department portfolio managers coordinate due diligence loan documentation booking postclosing review prepare present special projects reports assignments requested provide underwriting analysis determines creditworthiness small business credit customers identifies mitigates key risks prepare guarantor analysis includes spreading analyzing tax returns including k1s personal financial statements global cash flow statements credit reports complete borrowing base analysis determine line credit availability loan advance requests provide highquality customer service avp branch manager 012011 032018 hingham institution savings washington dc manages priorities planning execution drive aspects branch performance including individual expectations outside business development builds high performing team attraction onboarding coaching development branch team members leads influence impacts broad range ecosystem partners omni channel environment drives revenue loyalty proactive interactions clientsleads coaches executes proactive client experience within omni channel environment coaches team effectively provide solutions advice improve client financial wellbeing leads effective problem resolutionleads branded sales process proactively achieve sales targets customer loyalty grows branch revenue acquisition shareofwallet growth consumer business households drives employee experience responsible acquiring retaining talent coaching development employees ensures employees achieve performance activity expectations leads performance management process direct reports provide assistance problems customers may encounter examine evaluate process loan applications network within communities find attract new business approve reject coordinate approval rejection lines credit commercial real estate personal loans review collection reports determine status collections amounts outstanding balances analyze credit data financial statements determine degree risk involved extending credit lending money consult customers resolve complaints verify financial credit transactions evaluate customer records recommend payment plans based earnings savings data payment history purchase activity plan direct staffing training performance evaluations develop control sales service programs monitor customer preferences determine focus sales efforts maintain knowledge current sales promotions policies regarding payment exchanges security practices confer customers telephone person provide information products services take enter orders cancel accounts obtain details complaints team manager 032002 122011 vitas healthcare stuart fl manages operational human capital reputational business risk adherence established policies procedures exercises sound decision making identify mitigate potential risk builds winning teams develops talent creating engaged inclusive diverse teams empowered speak freely act integrity leads effective change recognizes need takes personal accountability adapt leads others organizational change drives results demonstrates energy desire succeed follows commitments pushes self others deliver exceptional results manages risk assesses effectively manages risks associated business objectives activities ensure activities alignment banks units risk appetite risk management framework customer focus knowledge values practices align customer needs satisfaction primary considerations business decisions ability leverage information creating customized customer solutions tech savvy advise educate engage clients variety technological tools resources allowing explore solutions achieve goals financial well sales management develops sales strategies incorporate client segments market opportunities competitive forces sales force effectiveness identifies priorities ensures sales teams execute plans focus deepening client relationships elevating market share increasing share wallet drives sales teams build strong pipeline prospects clients effective communications understanding effective communication concepts tools techniques ability effectively transmit receive accurately interpret ideas information needs application appropriate communication behaviors managing multiple priorities extensive experience manage multiple concurrent objectives projects groups activities making effective judgments prioritizing time allocation branch banking services depth knowledge responsibilities issues regulations business practices operations retail banking branches ability provide qualified services customers supervise teams 25 45 people provide training orientation new staff prepare review operational reports schedules ensure accuracy efficiency hire terminate personnel conduct classes teach procedures staff establish maintain relationships individual business customers education bachelor science business management university phoenix cleveland campus independence oh associate applied science purchasing management cuyahoga community college western campus parma oh associate applied science business management cuyahoga community college western campus parma oh computers electronics management personnel resources service orientation