jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary goal work organization utilize customer service skills ive developed working hospitality retail industries degree wine marketing well certificate viticulture northern melbourne australiainstitute tafe proficient database management point sale experience well use microsoft word excel email retail wine tasting room management experience enjoy working trade retail customers excel customer service able multitask prioritize workload work well pressure skills customer service expert fast learner skilled multitasker computer literate windows operating system office work history tasting room associate 032012 current remy cointreau miami fl managing day day operations tasting room promotion growth wine club providing high level customer services guests tastings tours large small groups strong analytical skills highly organized efficient problem solver honest good work ethics self starter highly motivated met exceeded company direct sales productivity goals 2012 demonstrated professionalism courtesy customers times followed clients ensure optimal customer satisfaction direct sales manager 022007 012012 dupont de nemours inc sunnyvale ca management successful tasting room located dundee hills oregon development execution tasting room consumer programs providing highest level service customers trade press preparation annual budget sales goals hiring training management tasting room staff met exceeded company sales productivity goals every quarter 5 year period planned executed special events resolved customer issues clear courteous straightforward manner demonstrated professionalism courtesy customers times remained uptodate latest technologies solutions applicable company products tasting room sales lead wine educator 082004 022007 scheels sports coralville ia management day day operations tasting room growth retention wine club well processing wine club shipments performing offsite onsite wine tastings training new employees providing tours large groups working special events sold products services increase company revenue 250k 12 month period specializing selling high end limited production wines resolved customer issues clear courteous straightforward manner demonstrated professionalism courtesy customers times followed clients ensure optimal customer satisfaction sales 082003 082004 cavenders snellville ga tasting room sales performing offsite onsite wine tastings group tours grew wine club 50 one year tenure company resolved customer issues clear courteous straightforward manner demonstrated professionalism courtesy customers times department manager 102000 042003 scheels sports omaha ne opening closing store daily inventory control management training new employees balancing point sale daily stocking shelves designing implementing new floor plans creating displays resolved customer issues clear courteous straightforward manner demonstrated professionalism courtesy customers times sales 042000 102000 scheels sports appleton wi resolved customer issues clear courteous straightforward manner demonstrated professionalism courtesy customers times sales 051999 052000 yarra ridgeberringer blass city state resolved customer issues clear courteous straightforward manner demonstrated professionalism courtesy customers times radio news monitor supervisor 031989 051999 hsv channel seven pty ltd city state coordination news crews responding fire police emergency calls supervising training new employees multitasking resolved customer issues clear courteous straightforward manner demonstrated professionalism courtesy customers times education certificate viticulture levels ii iii obtained wine marketing 2005 northern melbourne institute tafe