professional summary jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom versatile core banking technology professional 11 years program management project management application development sap implementation core banking applications financial business understanding banking operation responsibilities full life cycle development experience focused enhancing project development building stronger client relationships poc risk management roi increasing company revenues detailed analysis complex problems achieving longterm effective banking solutions successful track record global project management project team building cross functional teams interactions management collaboration release management process improvement quality assurance vendor management conflict resolution applicationproduct development business analysis skills customer relations multiple project full life cycle implementation new citi banking sites fixed income investment banking cash management cards retail lockbox private banking capital market traders cloud data centers three project full life cycles joint venture implementation banking infrastructure business transition migration smith barney capital market join venture jp morgan chase hsbc cards services first dataremitco cash management program manger managed several sap upgrade projects core banking needs bring highest point roi managed horizontal projects overview multiple sap applications upgrade projects diverse banking platform excellent relationship management manage stressful projects ontime delivery analysis roi understanding clients banking technology program requirement selfmotivated starter received several awards project performances ontime delivery relationship management project saver disaster recovery site tests sap security authorization sap grc 100 ara arm brm eam sod brf skills javacc programproject management database design banking governance risk compliance excellent problemsolving abilities sap system implementation data privacy applications network maintenance system backups technical specifications creation network upgrades remote access technology excellent communication skills quality assurance standards qa tools business analysis enterprise technologies excellent diagnostic skills ms office ms project hp quality center ms visio servicenow 20 ibm tivoli release change management cisco ios dhcp tcpip domain windows servers os check point security mcafee systems sap spro configs bloomberg application factset application ncr terminal software team training mentoring global saperp solutions sap ecc bi pi grc financial solutions project complete life cycle executive management communication reports core banking regulatory compliance auditing citi transaction services operation work flow citi capital market solutions implementation strategy planning controlling monitoring execution business analysis microsoft project office pm toolstesting tools core banking join venture projects integration project timeline planview interface citi cards site implementation team leadership skills work history sap erp program manager lam research austin tx 102013 current managing client relationships sap consulting service expectations managing project stakeholders project sponsors requirement project billing finances deliveries communicate executive level management project status managed program ms projects distribution hours scheduled delivers program manager tasks implement sap ecc fi co pi xi crm hcm hana grc 10 solution managing multiple upgrade projects sap erp systems managing sap security grc brf technical teams provide guidance new employees train users pm tools implement sap modules global workflow per clients business requirement work sales team demonstration sap products functionality solution presentation new clients create statement work project budgets billing pm best practices auditing manage multiple clients portfolio multiple sap project time manage consultant staff performance per clients expectation working sap software sr sales teams provide demonstration sap products presentations functionality new clients programproject manager exelon millsboro de 032008 082013 communicated effectively manage stakeholder expectations multiple projects professional crm awarded supported project negotiation providing sme expertise negotiated appropriately skilled human resources project lead mentored cross functional teams 20 multisite program established compatibility third party software products developing program modification integration managed development implemented core banking complex internet intranet applications multiple platforms primary contact external clients providing role trusted advisor erp technology consultant market industry expert core banking services supervised programs 28 team members offering constructive feedback work performance multiple projects drive development banking clients thought leadership strategic industry business issues includes creating validating clients proof concept poc market well incorporating poc newrevised offerings client engagements managed banking technology infrastructure design meetings decisions across internal departments plan execute entire engagement responsibility multiple project management client relations billing staffing team leadership work practice leaders ensure project managers communicating clients project scope timelines budgets including integration change management teams cost risk management managed pm internal banking clients development implementing staffing plans performance measurement systems production based operation internal project system planview lead implementingapplying banking standard processes change management risk management issue management quality assurance project communications lessons learned past projects minimized time required project effective scope time management managed time multiple project scope change knowledge transfer reduced risk failure project risk management minimized monitored issues using project controlling program manager sap erp workflow process brf workflow core banking clients design implemented gts cards finance dpt lockbox program leader disaster recovers sites implementation golive critical banking clients capital market lockbox lava traders futures market fixedincome operations time delivery project award member banking technology governance council program team develop new standards organization support development business teams responsible delivering software applications customers globally per governance council managed bank analyzer erp system implementation project supported golive team program manager midwest team joint venture project jp morgan behalf citi migrate jpm capital market erp platform creativity project saver awarded side program manager joint venture citi cash management portfolio first data remitco fdr accounts migration citi erp system fdr erp system retire citi infrastructure fdr site without compromising production awarded 5 star employee managed multiple application upgrade projects financial services jb soft micr capture transit system servers os 2012 small scale tools backing technical project manager livi incorporated dallas tx 102006 022008 managed banking business leaderssponsors expectations understand business requirement deliver sap project managed core banking clients sap implementation projects fixed income trading investment banking private banking consumer banking citi transaction services cash management lockbox citi privateconsumers credit card business developed implemented training programs provide guidance direction execution system validation processes tools techniques projects technical business quality groups global perspective establishing project groups global center excellence banking client areas system development validation data integrity system reliability critical banking financial electronic data systems services quality compliance master plan communicate plan legal client organizations serve system ownersusers sponsors external data systems services protect citi government audit fines develop implement project management strategies processes tools techniques identify areas improvement within electronic data systems services environment implemented action plans improvements roi work legal business organizations appropriate effectively execute action plans global finance clients lead participate crossfunctional activities integrate information systems may quality regulatory impact sr technical contributor product walk high level design hld subject matter expert clients architecture sap banking infrastructure developed detailed technology work plans schedules project estimates resource plans status reports interfaced senior project sponsors senior management director business analysts status projects provided indepth sophisticated analysis interpretive thinking define problems develop innovative solutions influenced strategic functional decisions advice counsel provided services directly impact business worked effectively efficiently tight deadlines high volumes multiple interruptions ensured effective project closure way preplanning production turnover documentation lessons learned provision feedback project resource performance technology manager midwest business division lockbox cash management everyday approximately 25 mil transaction clients accounts treasury implemented citigroup cbotcboe capital market technology infrastructure supported client satisfied uptime technology services approximately daily 100 million trades implemented sap critical roles functions sod rule sets brf msmp workflow grc systems integrated business objects databases ecc systems applications sfobusiness analyst 012006 102006 applied systems inc tampa managed citi transaction services cash management technology projects managemonitor cash management business workflow wholesale retail accounts manage erp system productivity operation users productivity keystrokes application system entire pass1pass2transit funds balance manage background banking technology operations manage lockbox cash management technology work flow process implement new accounts erp system work product management implement accounts ar workflow implemented creative business productivity databases created several change management procedures accounts setups upgrades changes production performance issues recovery managed several major productionperformance issues met accounts arap deadlines manageimplemented several banking software upgrades uat process testing preproduction setups golive good understanding background banking cash management lockbox capital market transaction services sfonetwork system administrator 042005 012006 sure payroll city state oversight financeaccounting software validation activities projects primary emphasis global systems projects network strategies worked collaboration onshore offshore global teams business groups development support finance clients needs creation transmission storage electronic data regional group site levels developed implement training programs provide guidance direction execution system validation processes tools techniques projects technical business quality groups global perspective lead participate crossfunctional activities integrate information systems may quality regulatory impact assisted production support activities including problem determination impact analysis addition coding testing duties identified communicated risks impacts also proposed risk mitigation options subject matter expert ensured understanding system architecture infrastructure managed tcpip sub netting private ip internal network cisco vpn clients managed cisco call managers user administration voip pbx switches analog lines experienced project management tools eg ms project visio clarity persuaded influenced stakeholders strong comprehensive communication diplomacy skills implemented several bankingfinance new technology products business teams managed global technology support team entire organization implemented change management procedure technology upgrade new products managed organization servers os network gears security products applications syotem network administrator 072004 042006 depaul university city state project lead implementation lan business school division interconnect lan centralized wan test connection bandwidth managed windows mass builds network validate builds completed add domain group policy test domain connectivity maintain lan networks lincoln park campus implement monthly security patches develop dev test qa systems deploy production systems analyzer tool active directory administrator users groups roles security policy train interns desktop technologies help understand procedure resolve tech support issues level implementation 2nd generation wireless network bg installation wantennas configure connect lanwan signal strength trough cisco analyzers devices test golive support managed upgrade project windows systems nt xp tested application new education prd platform servers administration tasks patches upgrades auditing application server administrator managed production support tickets level ii iii installed several hardware network gears firewalls servers fiber optic data center setup patch panels analog lines watertemperature sensors deoktop engineer 012001 072004 american computer institution city state build desktop laptop using different vendors hardware install windows os client onsite setup computer system package first time user training computer systems sales call onsite onphone tech support application internet services aol ms office products technical troubleshooting upgrade hardware 2nd generation routers desktops laptops printers legacy systems sr shipping manager task maintain customers order going incoming maintained ms sql database installed complicated application understand manuals troubleshoot app issues configure nic cards good understanding tcpip technology support customer service calls contact vendors warranty related services education omba ms project management depaul university chicago il bachelor science bs network security depaul university chicago il backing program management internal citigroup training elearning certifications sap grc ac 10 bloomberg application certified information system security professional ccna routing switching security 2011 2006 2010