jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary collaborative leader dedication partnering coworkers promote engaged empowering work culture documented strengths building maintaining relationships coworkers clients talented leader analytical approach business planning dayto day problem solving skills verbal written communication motivational leadership case management program coordination execution team building call center experience recruitment hiring crisis intervention work history staff development training decision making scheduling microsoft office suite handling customer complaints regulatory compliance team management supervision program evaluation improvements 072017 current advocate inova federal credit union elkhart provide direct client services advocacy support safety victims crime provide information clients victim rights resources services facilitate awareness providing educational opportunities within community various businesses schools colleges employers groups communicate professionally criminal justice agencies systems partners encourage network accountability facilitate system community responseviolence prevention within douglas otter tail counties along criminal justice professionals human service agencies professional systems assist supervise training new hires volunteers help coordinate maintain schedules provide crisis intervention information advocacy support clients phone person via zoom answer calls including rotation 247 crisis line maintain accurate complete client files scan upload documentation database coding key draft create professional letters emails various handouts posters brochures provide mandated reports human service offices foster relationships local college high schools hospitals area employers treatment centers provide trainings speaking engagements various committees community agencies regarding healthy relationships personal safety work elder abuse internet safety human trafficking stalking cultural inclusivity topics arrange schedule appointments clients systems professionals community partners assess clients safety arrange safe shelter transportation appointments accompany clients law enforcement interviews court hearings emergency room visits appointments duties needed assist provide advocacy orders protection harassment restraining orders provide resources support incidences related domestic violence elder abuse stalking sexual violence exploitation financial abuse human trafficking internet crimes attend trainings stay abreast changing laws related domestic violence sexual assault harassment facilitate schedule empowerment groups help victims navigate court system explain civil criminal process prosecution procedures attend court hearings provide victims support attend criminal court order provide client court updates complaints charges pleas sentencing offender provide ongoing support follow options clients throughout case participate plan agency awareness quarterly fundraising events post updates agency social media sites collaborate create publish agency brochures booklets materials attend trainings workshops pertinent ending relationship abuse creating safety achieving social justice maintain effective working relationships communication coworkers supervisors volunteers interns partners clients general public mncis zoom microsoft suite sharepoint teams word excel powerpoint office 365 proficient 092014 072017 program coordinator cuesta college san luis obispo ca administration energy assistance program providing management program staff calculate determine eligibility applicants programs provide authorization payments client accounts vendors answer andor redirect phone calls busy call center environment advised unit manager hhs division director county board program policies standards advocate clients service area providing pertinent information data minnesota department commerce regarding client needs maintain accurate complete files provide courteous customer service clients vendors timely manner prioritize applications according urgency calmly respond clients crisis efficiently empathetically utilize program procedures ensure optimum provision services clients agency supervise hire train maintain staff energy assistance department provide supervision support operate 247 crisis line conduct monthly reports minnesota department commerce maintain program integrity follow state federal guidelines program efficiency develop contracts contractors energy vendors continued participation program attend trainings facilitate training vendors program guidelines laws handson training eheat database organized managed electronic data management system levels development training successful execution 092010 092014 program specialist amita health glen ellyn il evaluated program operations successes deficiencies identify concerns recommend strategies enhance processes elevate results administration energy assistance program determining eligibility clients programs authorizing payments clients vendors supervise energy assistance staff verified calculated client information eheat determine program eligibility enter applicant income eheat system accurately determine eligibility according federal guidelines supervise interview hire train maintain staffing energy assistance department develop contracts furnace energy vendors continued participation program facilitate training vendors order train program guidelines laws well offer handson training eheat database system attend numerous required trainings per year assist clients filling applications respond crisis situations daily basis answer high volume telephone calls draft letters emails work heatingelectric vendors clients resolve heat situations interview clients person telephone maintain detailed records files daily activity including crisis cases required file retention scan copy email information work community outreach organizations assist clients finding alternate solutions address immediate needs 082006 092010 human resource specialist landair inc oklahoma city ok responsible hr duties areas employee relations 500 employee food manufacturing setting including benefits eeoaa recruiting training testing drugalcohol background checks job postingbidding awarding labor contract compliance administration responsible maintaining strict confidentiality regarding employee employment medical records including drug testing work closely management personnel assure fair administration labor contract language relates overtime seniority benefit qualification assist employees benefit paperwork including insurance 401k vacation requests unemployment compensation entered maintained employee personnel records payroll electronically using microsoft windows word outlook excel kenexa brass ring powerpoint great plains time trak software responsibilities included safety committee coordination training employees interviewing hiring attending job fairs travel corporate locations within united states workers compensation fmla osha unemployment updating employee benefit information applying benefits administration upholding corporate policy resolving employee grievances serving liaison management production supervisors employees education bachelor arts organizational leadership business management college st scholastica duluth mn associate applied science paralegal minnesota state technical community college detroit lakes mn additional information comprehensive list trainings available upon request fully vaccinated boosted covid19 verification provided upon request