jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary eighteen years retail leadership experience four years inclusive executive store leader multiunit human resources focus ddi certified trainer translates supports extensive training education background detail oriented leader delivers effective communication feedback throughout entire organization received company wide recognition coaching seminars focused adapt flexible changing retail world highlights kronos oracle escreen microsoft outlook people answers lotus notes microsoft excel power point real forms electronic 19 microsoft word irecruitment experience assistant human resources manager 012015 102015 jbs usa oakwood ga senior leader support company facets human resources including recruiting behavioral interviewing utilizing star approach training onboarding conflict management associate relations investigations terminations reduction force unemployment claims eeoc team coaching development deliver performance evaluations associate engagement surveys benefit liaison payroll expense management manage companywide human resources policies procedures consistent objectives laws align motivate inspire store team achieve store financial profit expectations open close store needed approve schedules departments attend present weekly department manager meetings lead human resources directives expectations created chatterbox monthly newsletter designed improve communication awareness within store created seven question behavioral interview guide implemented instore shared company wide pioneered new training program centered around importance social media driving sales recognized shared director stores district training manager 092011 012015 qvc inc mcallen tx brand ambassador yankee candle modeling uncompromising business ethics coach develop operations sixty retail outlet locations throughout north carolina maryland delaware georgia drive sales profitability provide exemplary customer service ensure visual merchandisingpresentation integrity recruit hire train store management teams part succession plan prevent turnover lead district conference calls focusing team development coaching measure performance business acumen order determine appropriate course action performance improvement plans pips official warnings extreme circumstances termination employment conduct human resources loss prevention store audits insure compliance coach develop store management teams implemented star employee engagement program increase store morale implemented situational based interaction sbi coaching method successful completion ddi trainer certification program provided direction feedback selected pilot member yankee candles new electronic based education tool pillars leadership human resources manager 102007 092011 berkshire hathaway automotive coppell tx provide training department supervisors associates key elements front end back house areas provide continuous feedback associates recognizing rewarding successful performance addressing performancerelated problems administer associate evaluations wage increases timely manner accountingcash accountability procedures payroll processes recruit select traindevelop associates well conduct onboard orientation process daily weekly payroll pricing signing activities throughout store responsible total store maintenance including interior exterior equipment grounds act role model appropriate loss preventionrisk management behavior motivate associates foster teamwork champion change occurs regional training manager 042005 102007 party city city state manage daytoday store team performance five retail locations lp responsibilities lp best practices responsible maintaining controllable expenses budgets payroll manageanalyze business profit loss statements store sales responsibilities maximize top 10 minimum customer service standards follows store operating procedures sop recruit interview hire schedule train develop staff safe environment deliver associate evaluations pay increases timely manner execute deliver associate counseling sessions process verify monitor payroll deliver delegate execute floorplan planogram updates timely fashion merchandisedecorate seasonal merchandise optimal presentation store standards excellence perform weekly store walks managers supervisors order improve store presentation research scan stocks low inventory items replenishment selected achievements neiman marcus 2015 recipient youre famous award store associate nominated voted peers models core company values consistent basis yankee candle company aided creation implementation holiday 2014 training theme 12 leadership lessons santa claus babies r us official spokesperson r us brand fox news rising demonstrating safety merchandise installation home party city selected regional training manager train new management team members policy procedure entering respected home locations education bachelor arts board regents degree 2002 marshall university huntington wv skills accounting approach budgets coach coaching conflict management counseling customer service direction driving fashion financial floorplan forms human resources inventory kronos leadership team development loss prevention lotus notes director meetings microsoft excel microsoft outlook power point microsoft word modeling newsletter oracle payroll policies pricing processes profit profit loss statements recruiting research retail risk management safety sales sop store management surveys teamwork trainer visual merchandising