career overview jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom dedicated focused business analyst proficient microsoft office programs excels multitasking following achieve project goals exhibits commitment excellence motivation sound knowledge management theories functions processes technical marketing expertise qualifications strong analytical skills strong written oral communication skills proficient microsoft office programs costbenefit analysis business process improvement forecasting planning advanced problem solving abilities technical skills event management assorted tasks help keep industry liaisons mission running smoothly ability assist back office management tasks scope project definition requirements gathering project management windows linux mac osx vmware adp accomplishments assisted grand opening restaurant arlington va corner texmix consultation marketing strategies featured woman excellence hammer dolly automotive publication 2005 accomplished professional violinist performed competed nationally chosen national symphony orchestra member 2000 performed vocal solo kennedy center performing arts duke ellingtons 100th birthday work experience business analyst 2008 2015 foot locker inc pasadena ca reduced organizational operating costs 20 streamlining processes developed organizational change management strategiesdeveloped metrics used determine inefficiencies areas improvementtracked analyzed interpreted trends documented process flows developed requirements functional improvements enhancementsanalyzed businesses varying sizes determine financial impact potential investments conducted activitybased analysis business processes made recommendations based findings boosted company efficiency customer satisfaction streamlining processes deemed inefficient elicited stakeholder feedback input interviews surveys drafted monthly financial reconciliations forecasts provided certification workshops hospitals treatment centers identified bottlenecks implemented new improved collaborated administrative team members human resources finance department special projects events workshops developed managed thirdtier resolution process resolve issues originating customer retention team developed provided ongoing tracking divisionwide customer complaints annual government audits coordinated customer facing webinars including developing relationships vendors tracking customer attendance postwebinar followup managed desktop publishing proposal memo typingopen read wrote answers routine letters created maintained computer paperbased filing organization systems records reports documents investigated issues problems drafted responses urgent requests served liaison company president clients regarding client accounts new business provided social medial support maintaining relevant date promotions related information social media tools acted social medial marketing marketing operations adviser 032006 2008 merakey plumsteadville pa tracked analyzed interpreted trends windows reynolds reynolds adp pathways operating systems prepared written estimates client inquiries acted liaison insurance companies repair facilities clients provided written estimates damaged vehicles lexus corporate concerns documented process flows developed requirements functional improvements enhancementsconducted activity based analysis business processes made recommendations based findingsboosted company efficiency customer satisfaction streamlining processes deemed inefficientreduced organizational operating costs approximately 15 streamlining processes developed metrics used determine inefficiencies areas improvement provided logistical support visiting executives coordination executive assistants handled distributed incoming outgoing mail created maintained computer paperbased filing organization systems records reports documents wrote distributed meeting minutes appropriate individuals investigated issues problems drafted responses urgent requests initiated updated yearly dealer agreements dealer applications served liaison insurance company clients regarding client accounts new business administrative assistant 2005 022006 northrop grumman city state managed receptionist area including greeting visitors responding telephone inperson requests information designed electronic file systems maintained electronic paper files handled media public relations inquiries served central point contact outside vendors needing gain access building planned meetings prepared conference rooms made copies sent faxes handled incoming outgoing correspondence organized files developed spreadsheets faxed reports scanned documents wrote reports correspondence dictation handwritten notes managed daytoday calendar companys senior director properly routed agreements contracts invoices signature process managed daily office operations maintenance equipment adviser 2003 2005 lindsay lexus alexandria city state prepared written estimates client inquiries tracked analyzed interpreted trends windows reynolds reynolds adp pathways operating systems prepared written estimates client inquiries documented process flows developed requirements functional improvements enhancements conducted activitybased analysis business processes made recommendations based findings boosted company efficiency customer satisfaction streamlining processes deemed inefficient reduced organizational operating costs approximately 15 streamlining processes developed metrics used determine inefficiencies areas improvement provided logistical support visiting executives coordination executive assistants handled distributed incoming outgoing mail created maintained computer paperbased filing organization systems records reports documents investigated issues problems drafted responses urgent requests initiated updated yearly dealer agreements dealer applications served liaison insurance company clients regarding client accounts new business education training bachelor arts communications 2004 george mason university fairfax va associate arts political science 2002 northern va community college arlington va washingtonlee high 2000 ib program arlington va usa northern va community college select one communications alexandria va usa certifications toyota universityelite lexus certified george mason university community leadership certified skills maintain excellent client relations special attention developing rapport time management improved processes ability work fastpaced atmosphere diplomatically resolve client complaints concerns asneeded basis ability follow instructions well make decisions maintain recordskeeping procedures without error delegates responsibilities employees meet exceed company goals client expectations consistently meets quotas quality control time management effective communicator project execution organized