skills jessica claire montgomery street san francisco ca 94105 methodical logical data analysis collaborative leadership approach problem solving meet deadlines consistently business intelligence analyzing investment opportunities risk assessment budget administration 555 4321000 resumesampleexamplecom data trending knowledge change management problemsolving functional business requirements strategic planning testing conversion plans accomplishments used microsoft excel develop 120 agile driven development test cases collaborated product owner team 11 development state idaho child care payment processing migration 42 million led diverse team migrate liheap system windows based environment tentative customer population 50000 product owner team 3 awards highest software quality implemented 495000 health care 1095bs customers 3 successful migrations arlington fire department software application collaborated executive chiefs first annual department report 15 years award winning initiative light response vehicle transforming local government conference professional summary education experienced handson business analyst project manager 9years experience designing implementing working multifacets business goal improving creating value expert business intelligence tracking incorporates business financial driven needs financial tracking along forecasting collaboration leadership business team technical staff develop strategic plans future growth excellent reputation resolving problems improving customer satisfaction driving overall operational improvements consistently saved costs increasing profits bachelor science project management 012005 western governors university salt lake city ut work history software testing lead business analyst captech richmond raleigh nc 082018 092019 built library models reusable knowledgebase assets produce consistent streamlined business intelligence results via industruty bpmn standards activiti application researched resolved issues regarding integrity data flow oracle databases javascript reviewed files records documents obtain business information key data order respond development requests assessed strategic implications business intelligence data department health welfare development strategic testing initiatives led crossfunctional teams analyze understand enterprisewide operational impacts opportunities technology changes mapped process activities identify shortfalls identify options rectify operational inefficiencies utilizing agile test driven development standards product owner equiniti remote fl 122015 082018 collaborated development team application services tasks created implementation strategy owned prioritized product backlog managed implementation new features outlining plans specifications component would work focused building critical features front order identify constraints technical challenges allocated approved team resource usage developed workflow charts diagrams ensure production team compliance client deadlines monitored network performance provided network performance statistical reports realtime historical measurements managed creative projects concept completion managing outside vendors maximized productivity delivery onsite training business users daca portal manager sql dba state montana city state 042014 122015 created positioning key messages differentiate business solutions products market updated quality control standards methods procedures meet compliance requirements increased customer satisfaction repeat business relentless pursuit resolutions problems arising protecting company reputation loyal client base increased customer satisfaction repeat business relentless pursuit resolutions problems arising protecting company reputation loyal client base increased customer satisfaction repeat business relentless pursuit resolutions problems arising socrata application protecting company reputation loyal client base assisted proactive client outreach initiatives collaborated team define business requirements organizational processes achieve productivity standards adhere accuracy standards implemented system enhancements propose design develop solutions fulfill requests address problem reports applied knowledge certification sql server 2014 database administration 4years experience develop custom database objects stored procedures application support maintained complex tsql queries views stored procedures multidatabase environment little supervision managed workload independently collaborated colleagues complete larger scale tasks distributed team environment created optimal technical solutions user needs research indepth system analysis followed standard practices migrating changes test production environments provided technology support meet business requirements secior operations analyst 072007 042014 arlington fire department city state utilized firehouse crystal reports microsoft access sql server scripts spreadsheets models created models forecast predict quantitative comparative evaluations various business solutions sorted product provided expertise nonconforming product requirements improved quality processes increased efficiency effectiveness determined recommended methods address improvement opportunities possessed expert knowledge competitive third party products translated knowledge business strategy presented metric reporting monthly annually chiefs teams team clients provided observations took measurements performed tests various stages according quality control plan updated quality control standards methods procedures meet compliance requirements coordinated executive team developing project plans prioritized initiatives certifications certified scrum product owner cspo