jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary deadlinedriven individual proficient schedule materials budget management able operate effectively challenging fastpaced environments works well team members individual projects customers backgrounds skills excellent communication resultsoriented proficiency educating teaching others excel community outreach quick learner time management skills project management creative problem solving education training university texas pan american edinburg texas 1998 bachelor science biology minor english major biology university texas pan american edinburg texas 2008 master science biology journal club member completed coursework terrestrial aquatic entomology invertebrate zoology parasitology thesis rifflerubble drainage ditch macroinvertebrate communities rio grande delta experience trace3 humana medicare advocate dallas tx 032020 current established positive rapport members supervisors fellow advocates maintain positive successful work environment maintained knowledge humana medicare policies processes promptly resolve complaints concerns reviewed member information determine current issues potential solutions consulted members regarding needs addressed concerns trained 4 tiers humana medicare individual benefits department trained train advocates 4 tiers humana medicare individual benefits department trained 150 new humana medicare advocates promote productivity accuracy friendly customer service well humana medicare policies procedures since september 2020 loves travel stop team lead premier personal banking bbva compass city state 072014 032020 ensured agents adhered protocols guidelines maximized productivity delivery onsite training agents maintained qualityfocused performance benchmarks schedules directing project teams delivered five eighthour training sessions corporate call center agents team leaders management staff oversaw updated policies information standards guidelines regular basis routinely reviewed training materials course details ensure important updates included within reasonable time frame university texas pan american crew leader trainer city state 092013 072014 oversaw processes ensure done properly correct frequency ensured employees adhered company guidelines utilized inhouse training program enabling employees maintain improve skills routinely reviewed training materials details ensure important updates included within reasonable time frame set achieved company objectives meeting product specifications university texas pan american project coordinator city state 022009 082013 prepared presentations superiors detailing project scope progress results maintained project schedules managing deadlines adjusting workflow needed delivered one hour training sessions students 45 hour training sessions educators aligned closely mobile laboratory programs across united states effort better understand methodologies appropriate training materials programs could developed managed onsite testing students required projects specifications developed rolled curriculum training materials could utilized students educators diverse backgrounds cuucators routinely reviewed training materials course details ensure important updates included within reasonable time frame monitored project budget careful assessment resource usage task management ensure costs kept low explored new technologies tools students educators could use inside classroom minimal cost designed effective courses understandable concepts also informative entertaining keep students educators interested track state testing requirements courses experiments included topics biochemistry earth science physics company name lab instructor city state 011998 082013 crafted graphics animations using multimedia software used presentations lectures utilized established curriculum materials could utilized people diverse backgrounds explored new technologies tools students team could use enhancing learning experiences utilized effective understandable concepts also informative entertaining keep learners interested track materials topics courses taught included biology anatomy physiology invertebrate zoology parasitology terrestrial aquatic entomology assisted course professors research course lectures invertebrate zoology parasitology terrestrial aquatic entomology