profile jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom fast learner selfmotivated knows work fastpaced environment excels taking large complicated projects completing timely fashion committed delivering high quality results providing attention detail getting results customer willing take highpriority issues resolve professionally quickly possible without sacrificing quality great problem solving skills works well pressure great oral communication skills knows explain technical details specific groups varying technical knowledge explains happening details resolve implement fix knows tailor conversation different audiences committed providing great customer service satisfying customers expectations resolving issues guest services skills inventory control procedures accomplishments merchandising expertise prepared network design rewards card program loss prevention cash register operations product promotions also worked inmar ibm resolve connection issues assisted deca west data center refresh project included limited installation removal mainframe servers cisco asa firewalls tape drives cisco routers switches virtual machine vm servers proxy servers t1 circuit cabling ethernet cabling fiber cabling network taps ids equipment relocating commercial carrier equipment also deca west data center refresh helped design new network diagrams using microsoft visio designed remote wireless backup solution commissaries circuit issues solution allows network team provide internet connection store without send technician field provided network architecture deca ewic network solution also consulted deca program management network requirements future ewic installations conducted site install equipment new mexico texas virginia designed installed cable tv integration decas dintv installed custom cabling cable tv enterprise service desk esd area assisted dintv tech refresh installed new visix server locked vulnerable systems within deca network maintain payment code industry pci standards relocated network cabinet moving switches fiber copper connections worked multisystem environment cisco enterasys rsa blue coat hp vmware professional senior network engineer experience dish tuba city az configured new ciscoworks server migrated data old server configured new snmp policy cisco routers switches 062013 current maintained configured cisco asa pix security appliances firewalls maintained configured cisco vpn concentrators configured ipsec gre tunnels configured installed new cisco acs server migrated data old server migration cleaned reorganized network devices better separation duties assist deca data center personnel installation new virtual mainframe servers diagnosed connectivity issues assist payment card industry pci compliance audits make necessary network changes comply supported security posture deca network configured new 8021x access control policy uses microsoft visio maintain design new network diagrams uses rsa envision help troubleshoot connectivity issues outside inside network problems neowork engineer 3 avid technology professionals san antonio tx configured maintained cisco routers switches 082011 062013 configured maintained hp enterasys switches maintained diagnosed problems deca headquarters lan environment including limited working cisco 4500 6509 series switches configuring maintaining blue coat wan accelerators configuring blue coat proxy servers includes granting restricting access websites also includes configuring proxy server ssl intercept web caching tested installed cisco enterasys ioss corporate wide emergency field work replace malfunctioning network equipment router switch circuit troubleshooting assisted store personnel guard reserve sales remote network equipment consisted cisco routers switches wireless access points onsite install wireless routerbridge dsl connection remote location neowork engineer 2 022010 082011 providence health services edmonds wa monitored cic precision network monitoring software suite investigated wan circuit outages worked multiple commercial carriers att verizon centurylink sprint resolve issues maintained diagnosed multiple 80211i wlan network solutions examples cisco autonomous waps cisco wireless lan controllers cisco wireless control system cisco prime infrastructure maintained storelevel lan worked store personnel resolve trouble tickets worked thirdparty vendors ibm resolve carts related issues include limited register server connectivity wireless issues worked deca desktop support installation repair thin clients generated store network downtime report presented network management supervisor roney mcdaniel 7574781083 okay contact supervisor yes fiqdtraining supervisor washington post washington dc 122005 122008 hours per week 50 trained technicians install directv wild blue internet antennas trained technicians basic networking wired wireless wild blue installations took advanced trouble tickets customers repeat issues trained technician involved case trained installed custom networkcoax cabling jobs involved difficult wallfishing commercial building work served safety coordinator handed flyers held safety classes technicians handled daytoday logistics technicians also crew two routers team designed technician schedule also installed quality control supervisor shawn west 804 943 1212 okay contact supervisor yes deoign editor hopewell news city state hours per week 40 handled daytoday design newspaper 051997 122004 charge moving newspaper old cut paste method digital design method installed multiple servers macintosh osx windows nt changed building cat3 cabling cat5 punched patch panel installed cisco router switch worked part time department desktop network issues worked part time photographer sports news stories supervisor pat cook 804 458 8511 okay contact supervisor yes education training associate science printing production imaging design 121996 chowan college nc printing production imaging design ccoptia certification business management computer repair john tyler community college chester va 051999 affiliations business management computer repair certifications cisco certified network associate ccna cisco certified network associate ccna wireless certified information systems security professional cissp cisco certified networkprofessionall ccnp comptia security comptia microsoft certified professional mcp skills coaxial network cabling ccna ccnp cisco routers cisco router clients digital design dsl ethernet firewalls graphic design hp ibm ids information systems lan logistics macintosh access mcp microsoft visio windows nt migration network management network architecture network design pci cisco prime blue coat proxy servers routing servers snmp ssl switches switch t1 tape drives desktop support troubleshooting vm vpn wan websites wireless lan bpg frame relay ospf eigrp cisco lms cisco acs 8021x access control