jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary professionalmanager skilled informing clients products services recommending best options meet needs excellent interpersonal skills versatile sales professional background banking finance consistently meets bank customer service standards resultsoriented professional years sales branch management highly detailoriented professional successful meeting exceeding branch goals expertise customer service relations sales management seeking fulfilling position offers growth opportunities allows utilize leadership skills experience highlights exceptional customer service sales expertise reliable excellent communication skills strong work ethic accomplishments consistently achieved quarterly goals friendly energetic approachable flexible team player organized consistently helped associates development new roles promotions selected market leadership team financial center managers experience 082012 present banking center manager central bancompany tulsa ok banking center manager responsible managing consumer banking center bcm responsible leading managing coaching team sales service professionals meet exceed sales targets ensure operational excellence banking center create excellent customer experience bcm acts general manager responsible executing one team model ensuring collaboration banking center teammates onsite specialists bcm demonstrates key behaviors drive banking center success bcm ensures customers needs met executing lobby leadership observe banking center team action eyes customer supervise coach teams proper execution key banking center plays communicate consumer market managers conduct performance assessments update staff business developments manage aspects successful business including resource management operational excellence managing partnerships associate development proficiency building retaining customer relationships proactively identify manage risk every business product service transaction leveraging risk framework create workforce stability cultivating engaged well coached team 012010 082012 personal banker oxford bank wixom mi personal bankers pbs responsible offering selling financial products services ie credit cards cds loans consumer small business customers routinely work customers small business clients build deepen relationships uncovering financial needs recommending best products services solutions meet needs ensure customers needs met partnering appropriate specialist andor teammate serve customers banking small business mortgage investment needs pb helps create excellent customer experience proactively manage risk every business product service transaction leveraging risk framework 082007 022010 sales service specialist education 2005 bridgestone corporation fayetteville nc provides customer solutions moderately complex escalated issues providing seamless delivery service sales andor fulfillment requests answering calls text messages emails contact center environment requires knowledge multiple products ability deepen retain relationships service sales may perform routine accountrelated transactions involves referring customers appropriate line business products supported may required solve problems investigateresolve wide variety issues requests include gathering additional information setting expectations working support organizations fulfill request may handle escalated issues successfully navigating organization resolve customer requests routes maintains tracks outstanding servicing requests provides thorough follow bachelor arts corporate fitness minot state minot tx 1999 minor business management associates business admin frank phillips college borger tx business admin skills banking coach coaching credit clients delivery financial general manager leadership managing market selling sales