professional summary skills jessica claire 100 montgomery st 10th floor555 4321000 4 resumesampleexamplecom resultsoriented business leader 5 years experience daytoday business operations management effective liaison key clients accounts external business stakeholders leverage trends across industries markets derive solutions approaches focused creating value customers profitability company streamlines processes efficiency productivity wellversed applying multifaceted approach managing safety operations productivity across multiple business lines merger acquisitions specialist adept creating seamless integration new operations businesses administrative management cost reduction deadline management database maintenance policy development enforcement team leadership data analysis business leadership program optimization financial statement review problem anticipation resolution staff scheduling employee motivation human resources oversight assignment delegation recruitment hiring decision making customer relations content workflow pos terminal operations payroll administration timekeeping direct sales desktops laptops mobile devices presentation development delivery market competitor research business forecasting multitasking prioritization advertising campaign development work history education goal setting customer service management sales tracking performance assessment verbal written communication training management department oversight operations manager data trend forecasting microsoft office suite survey design development customer service detailoriented marketing strategies 112020 current cgi group inc sterling va worked matrix management environment oversight division level managers operations sales finance human resources safety compliance established administered annual budget controls prevent overages minimize burn rate support sustainability objectives directed initiatives achieve regulatory compliance foster good manufacturing practices meet component quality standards established positive effective communication among unit staff organization leadership reducing miscommunications missed deadlines partnered vendors suppliers effectively manage budget drove yearoveryear business growth leading operations strategic vision longrange planning devised processes boost longterm business success increase profit levels enhanced redefined organizational structure maintain companys competitive edge across territories led company successful product launch growth developing initial product roadmap goto market strategy collaborated process owners refine procedures devise best practices correct quality audit findings investigated resolved departmental nonconformances spearheaded department training appraisals new components reviewed shift reports understand current numbers trends hfocustomer service representative phillips 66 ferndale wa 032019 112020 maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns provided primary customer support internal external customers offered advice assistance customers paying attention special needs wants developed community reputation commitment customer satisfaction strong client relationships evaluated account service histories identify trends using data mitigate future issues used company troubleshooting resolution tree evaluate technical problems find appropriate solutions resolved issues inquiries plan participants regarding health welfare benefits deductions telephone email inperson interactions directed controlled 401k medical dental vision benefit packages hfcadministrative supervisor cloud9 los angeles ca 032018 032019 established developed strong administrative team delivering ongoing coaching motivation fostering career advancement aggregated analyzed data related administrative costs prepare budgets corporatelevel management applied strong leadership talents problemsolving skills maintain team efficiency organize workflows created successful work schedules team member maintain deadlines fully staff shifts monitored workshop work flow 50 employees streamlined operations multiple lines business within organization interviewed hired trained new employees production positions built managed coached insourced outsourced teams successfully managed high volumes clientfacing interactions established strong rapport physicians medical laboratory staff patients utilized standard operating procedures effective crew resource management communication procedures specified company operation manual developed training task process guidelines communicated clear concise directions employees marketing director 904 happy hour city state 012017 102017 spearheaded market research identify branding opportunities cement strategies sustain loyal customer base coordinated creative team generate dynamic marketing content communication tools promotional campaigns orchestrated executed monitored performance campaigns boost brand awareness profitability capitalized industry marketplace trends strategize marketing solutions enhance business operations consulted product development teams enhance products based customer interest data boosted brand awareness generated leads managing internal external marketing campaigns programs organized executed robust creative experiential marketing events evaluated target market research adjusted strategy address competitive influences changing market bachelor science supervisor management state college florida manateesarasota bradenton fl deans list 2018 2021 completed professional development operations management relevant coursework completed operations management certification continuing education supervision management certifications certified operations manager