professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom accomplished customer experience agent extensive experience providing quality services challenging environments establishes relationships customers analyzes customer needs resolves complaints possesses excellent communication problemsolving skills skills strong customer service skills attention detail accuracy ability multitask ability prioritize manage time time management organizational skills team oriented effective communication skills crm decision making problemsolving skills work history customer experience designer fifth third bank south chicago heights il 092018 current generate related paperwork necessary information required customer orders check special orders liaise directly sales operations transportation ensure smooth positive customer experience trace orders notify customers activity concerning order maintain excellent working relationships customers responding inquiries concerning work orders invoices shipments inventory counts etc courteous efficient manner report customer feedback management including signs customer dissatisfaction act liaison accounting customer regarding invoicing credit changes oversee paperwork associated orders invoicing maintaining corresponding files maintain current accurate procedure manual details processing requirements account answer phone calls greet visitors perform scheduling required operate various types office machines computers necessary perform duties effectively correspond customers navigate navis container booking information collaborated internal team members resolve customer concerns deliver enhanced customer experiences trained new customer service agents policies procedures support favorable customer experiences responded high volume incoming calls utilizing listening communication skills identify customer problems needs opportunities utilized telephone online chat email platforms deliver outstanding customer service enhanced industry technical knowledge active participation learning growth opportunities investigated customer complaints escalated issues address critical requests maintained extensive knowledge company products recommend items aligned customer needs documented customer interactions internal database maintain customer service history details adhered established customer satisfaction strategies support swift issue resolution monitored customer feedback identify areas improvement customer experience cooperated closely departments support achievement customer experience outcomes maintained uptodate knowledge product service changes promptly responded inquiries requests prospective customers managed 50 customer calls per day customer call guidelines service levels handle time productivity demonstrated creativity resourcefulness development innovative solutions excellent communication skills verbal written clotomer service representative inovio pharmaceuticals inc sorrento ca 122015 092018 organized worked detailed office warehouse records used computer enter access search retrieve data used computer various applications database management word processing answered telephones 50 customer calls per day gave information callers took messages transfer calls appropriate individuals increased efficiency team productivity promoting operational best practices collaborated staff members enhance customer service experience exceed team goals effective client satisfaction rates trained staff operating procedures company services responded customer requests offering excellent support tailored recommendations address needs sought ways improve processes services provided crosstrained backed customer service managers created maintained entered information databases greeted visitors callers handled inquiries directed appropriate persons according needs operated office equipment fax machines copiers phone systems arranged repairs equipment malfunctions made copies correspondence printed material operated abecas insight input information computer program navigated navis container booking information provided primary customer support internal external customers updated account information maintain customer records cectral supply coordinatorcna mecklenburg healthcare center city state 012010 112015 observed documented patient status reported patient complaints case manager read recorded temperature pulse respiration completed submitted clinical documentation accordance agency guidelines prepared patient rooms prior arrival provided support medical staff resolving medical equipment problems liaised medical staff medical equipment vendors support duties diagnostic technical treatment procedures setting operating special medical equipment apparatus assisted adequate nutrition fluid intake planned prepared served meals snacks according prescribed diets directed patients prescribed range motion exercises use braces artificial limbs provided transportation assistance companionship clients cleaned organized patients living quarters positioned residents comfort prevent skin pressure problems assisted transferring residents wheelchairs adaptive equipment kept facility stocked necessary supplies equipment instruments provided necessary supplies support assistance medical staff patients unit specific procedures tended patients chronic illnesses assisted nurses cleaning rectal tube gtube jtube regular catheter insertion charted daily information residents mood changes mobility activity eating percentages daily inputs outputs recognized reported abnormalities andor changes patients health status nursing staff documented resident records daily flow sheets assisted adls provided patients families emotional support exhibited compassionate care communication regard issues death dying sensitive needs geriatric patients administered simple range motion exercises comforted patients provided reassurance encouragement promoted continuity care accurately completely communicating caregivers status patients care provided promoted personal coworker safety maintained clean orderly wellstocked environment forecasted requirements set reorder points maintain optimal levels directed inventory regulation processes accounting input data processing reviewed output records supply systems managed accurate files implemented new organizational systems improve traceability leoal assistant law office norman butler city state 072000 122009 scheduled appointments court appearances depositions busy law firm filed court documents legal pleadings court clerk behalf attorneys completed electronic filings initiated billing statements managed firm administrative matters managed accounts client records clients observing confidentiality extreme discretion handled office scheduling made notes deadlines motions important dates worked alongside attorneys administrative assistants fellow legal assistants complex cases legal processes prepared drafted correspondence legal forms maintain smooth communications monitored changes relevant laws stay abreast procedures provide legal updates clients conducted legal research compiled organized evidence identified relevant legal articles statutes use legal proceedings prepared managed attorney travel itineraries optimize scheduling prepared court hearings organizing summarizing documents preparing exhibits reviewing evidence organized documents manage paper electronic filing systems clients coordinated court personnel attorneys determine scheduling hearings filing documents responded client inquiries provide accurate legal advice offer assistance created spreadsheets track client progress document billable hours assisted attorneys reviewing organizing witness reports contacted clients schedule appointments discuss progress cases communicated pertinent information clients via phone email mail researched statutes decisions legal articles codes revised finalized letters briefs memos reviewed edited proofread litigation proper grammar spelling punctuation produced legal documents briefs pleadings appeals attended court hearings depositions take notes document proceedings developed polished motions briefs support litigation processes court proceedings researched analyzed legal issues cases provide accurate advice clients conducted background investigations defendant contacted witnesses testify oath court hearings managed 50 client calls per day discuss cases education bba business administration minor accounting strayer university washington dc 072017 affiliations member alpha sigma lambda honor society member society collegiate leadership achievement member national society collegiate scholars graduated cum laude achievements 2011 employee year