jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary motivated professional hands experience devops systems administration systems configuration dive bit deeper experience developing refining cicd pipeline also installing configuring networking maintaining linux operating systems redhat ubuntu enthusiastic team player always looking innovative efficient engineering solutions im energetic selfstarter capable learning quickly minimal guidance seeking progress career reputable company information technology skills use skills experience linux devops contribute active growth productivity company cloud platforms aws azure frameworkdevops tools jira sonarqube nexus jenkins slack azuredevops build tools ant maven ms build scms svn git github bitbucket gitlab azure repos iac tools puppet ansible terraform containersorchestration docker kubernetes applicationweb servers tomcat weblogic 9x10x12c apache 2x13x jboss 71 solution building operating systems hpux solaris 10 ubuntu 1604 red hat linux windows databases oracle sql server mysql postgressql programming languages java skills scripting tools groovy unix shell scripts ksh bash git bash putty iterm direct server support task prioritization testing deployment design development testing debugging installation configuration knowledge experience personal computers network devices terminal server configuration management jira application development system administration tools customization active directory solarwind service experience devops engineer 022018 102020 two95 international inc franklin tn working devsecops team develop refine cicd pipeline tickets deliverables collaborated development team members create integrate high availability solutions missioncritical applications created implemented tracking software modules designed specific client needs tested troubleshot application documented issue resolutions development team partner solution engineering reliability engineering team leads create implement apply devsecops principles processes culture consumed delivery teams across consulting set cicd pipelines microservices integrated tools maven bitbucket sonarqube nexus docker slack providing immediate feedback dev teams code checkin set git repositories ssh keys github agile teams integrated github web hooks jenkins automate code checkout assist application teams onboarding adopted security toolstechnologies working vendors troubleshoot platform issues related integrations process implemented setup master slave architecture improve performance jenkins created dockerfile automated docker image creation using jenkins docker automated infrastructure provisioning aws using terraform ansible created nightly builds integration code quality tools sonarqube veracode created quality gates sonarqube dashboard enforced pipelines fail builds conditions met setup kubernetes clusters using amazon eks optimized project development rollout indepth technical research analysis riskreward scenarios grasped user needs drove development working prototype stages motivated software engineer passionate architecting defining issues building scale cloud environments developed strong communication active listening interpersonal skills used collaborating product development team stakeholders azure cloud engineer 112015 012018 alvarez marsal dallas tx setup repos azure git merging code develop branch master branch make ready deployment migrated legacy applications microsoft azure cloud paas setting cicd azuredevops pipeline created webapps paas solutions azure portal deploying web applications using azuredevops pipelines created nightly builds integration code quality tools sonarqube veracode helped teams reduce defects rate 30 introducing tdd first 3 months created quality gates sonarqube dashboard enforced pipelines fail builds conditions met designed delivered missioncritical infrastructure maintain consistent availability performance led crossfunctional teams systems integration projects defined technical integration strategy developed integration plans improved operations working team members customers find workable solutions recognized management providing exceptional customer service collaborated others discuss new opportunities provided excellent service attention customers facetoface phone conversations improved customer satisfaction finding creative solutions problems achieved costsavings developing functional solutions existing problems set sonarlint plugins developers workstation detecting defects early development built deployed docker containers break monolithic app micro services improving developer workflow increasing scalability optimizing speed prepared presented scm best practices implementing continuous integration team implemented release management workflow qa uat prod environments devised deployed system improvements boost storage environment reliability effectiveness handled troubleshooting tasks local area networks wide area networks voice systems reduce network connectivity problems demonstrated selfreliance meeting exceeding workflow needs network engineer 022012 122015 transmarket group chicago il serve escalation point support required specific network equipment issues installed maintained voiceover ip vtc devices checking customer availability various networks maintained production network according company slas fulfill agreedupon client specifications assisted various departments maintaining network security configuring remote routers firewalls responded promptly information assurance notifications detect vulnerabilities protect clients configured implemented cisco asa firewalls provide clients comprehensive security antivirus protection virtual network capabilities identify resolve outlying network issues identify bugs report findings engineering triage service outages documenting finding patterns create solve tickets using zendesk snow clearly communicate customers partners via ticketing system phone work partnerscustomers assist resolution equipment network level outages provided smooth communications configuring lan technology wireless access points controllers performed documented runbook network operations using stepbystep decision trees configured network equipment installations performed lifecycle refreshes performed postinstallation testing turnkey services met stakeholders presented indepth information hardware software products delivering expertise make appropriate purchasing decisions slashed expenses increased allocation available resources auditing schedule cost contract performance maximized network availability performance monitoring troubleshooting resolving outages scheduling upgrades reviewed system logs determine usage levels bandwidth performance system security target inefficiencies implement appropriate solutions eradicated multifaceted network issues involving hardware software power communications maintained hardware software networks assisted installation upgrade servers implemented tested validated maintained networking services according solution designs managed network performance implemented changes improve efficiency implemented cisco aci application centric integration technology combine cloud computing data center management desktop engineer l2 022009 112012 hcl americas city state created desk images software troubleshot desktop notebook issues clients company employees oversaw daily performance computer use maintenance performed maintenance several desktop computers daily developed maintained accurate network documentation visio diagrams provide management proper understanding organizational needs explained technologyrelated details easytounderstand terms individuals walks life various job positions responded assistance requests users directed individuals basic troubleshooting tasks consulted via telephone understand user problems run testing scripts ask probing questions locate root causes configured new employee work stations including hardware software peripheral devices disassembled computer systems troubleshoot resolve hardware issues documented repair processes helped streamline procedures future technical support actions completed root cause analysis routine complex problems drafted whitepapers user manuals implementation documentation support base entries reduce customer tickets customer service expenses enable support team solve customer queries effectively conferred vendors obtain replacement hardware software escalate complex concerns removed malware viruses laptops desktop systems using specialized software completed proofofconcept thinclient web framework enterprise intelligence applications web developer extreme deadline worked external departments affect job improvements established oversaw team 4 support specialists delivering assistance customers global environment provided senior technical support inhouse staff user departments network applications reviewed current hardware software recommended modifications increase system speed observed system functioning entered commands test different areas operations developed application framework served cornerstone highly successful thinclient web applications strategy updated software versions patches new installations close security loopholes protect users identified issues implemented appropriate solutions deliver quick effective remediation associate science business english 052009 virginia university viu firfax virginia associate science information technology 032013 north lake college irving tx devops training devops coach dallas texas n ccna firewall niit 032013 advance linux dallas texas education training