jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary achievements include improved customer satisfaction scores increased service quality reduced call times forwardthinking professional adept developing implementing successful policies meet changing demands proficient managing schedules administrative functions employee training disciplined organized leader strong call center background focused customer relations team leadership motivational leader organizational problemsolver advanced supervisory team building customer service skills experience stepping roles quickly making positive changes drive company success focused using training monitoring morale building techniques maximize employee engagement performance highachieving sales associate offering extensive background customer service sales client relations merchandising selfdirected selfmotivated team player capable working well independently retail sales associate versed merchandising display design customer relations customer service sales expert able identify customer need deliver solutions problems skills monitoring fluids preparing meals electronic charting documentation procedures expert patient relations catheter change preparation experience 122019 current sales milltown plumbing chelmsford general housekeeping ability respiratory equipment training performing patient intakes collecting vital signs calm levelheaded duress encourage customers buy services products using prepared script reference important parts company offers go offscript necessary build relationship customers answer questions addressed script advise prospective current customers answering questions addressing concerns purchased products update database new information every time customer calls back data regularly protect sensitive customer information complete forms record logs create accurate detailed files customer providing insight target audience want company follow organization standards maintain quality service guarantee customers receive exceptional service boost morale office encouraging sales representatives adopting team mentality sales floor report necessary changes equipment processes boost productivity efficiency cut back wasted costs 102018 112019 monitor technician providence health services manhattan beach ca analyzed shipping documentation machinery schematics checked safety compliance equipment shipping containers transport vehicles generated detailed reports outlining inspection testing results retained strong knowledge education building codes regulations enabling issues immediately identified job site tested individual items retrieved samples evaluation filled submitted logs paperwork ontime developed implemented inspection procedures policies best practices competency requirements adhered applicable compliance regulations regarding processes subject materials identified acceptable components rejected defective products supervised coordinated inspection activities workflows inspectors achieve quality control benchmarks well manage maintain inspection facilities 062016 082017 collections supervisor abm plymouth mi developed quality assurance standards established targets staff established strong successful policies employee actions customer interactions motivated promoted team employees within key leadership roles kept associate equipment organized maintained order optimize team efficiency set managed performance benchmarks call center employees enhanced data collection accuracy preparing authoring updating communications policy memorandums participated labor contract negotiations union successfully achieve new agreement representing mutually agreed elements remained calm professional stressful circumstances dealing unhappy customers effectively diffusing situations strengthened operational efficiencies trace ability developing organizational filing systems confidential client records reports 082002 032013 care partner wellstar health system dallas ga conducted routine checks standard patient vitals including blood pressure blood sugar heart rate fostered relationships patients caregivers healthcare teams achieve individual care plan targets documented patient intake dietary requirements assisted feeding documented activities recorded information emr system responded patient alarms needsassessment requests identify course treatment assisted patients shaving bathing oral hygiene promote healthy habits overall wellness exhibited compassionate care communication regarding issues surrounding death dying consulted nurses develop patient care plans evaluate treatment options provided personal nursing assistance pre postoperative situations cleaned sanitized rooms equipment using aseptic technique prevent infection crosscontamination maintained accurate timely flow information completing thorough patient records updating healthcare team patient status education training 061994 high school diploma j h rose high greenville 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