summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom motivated team lead possessing excellent leadership planning abilities focused delivering high quality products tight schedules monitors trains encourages employees improve skills meet demanding targets history successfully developing managing strong teams proactive training issue management skills production monitoring quality control workplace safety problemsolving evaluating employee work coaching mentoring work planning prioritization goal setting attention detail flexible schedule overseeing daily activities teamwork collaboration documentation reporting verbal written communication issue resolution team checkins people management ppe compliance shift scheduling staff training giving constructive feedback experience digital experience team lead leading team meetings performance evaluations team supervision experience leadership 012021 current cedar fair entertainment company kansas city mo collaborated management team implement new work procedures policies worked closely shipping warehouse personnel coordinate movements keep workflows smooth delegated daily tasks team members optimize group productivity fostered positive employee relationships communication training development coaching reviewed completed work verify consistency quality conformance assigned projects distributed tasks team members per area expertise motivated empowered team members build customer satisfaction loyalty support retention growth rotated series different stations based team needs offered training support keep team members motivated working toward objectives monitored team progress enforced deadlines created distributed monthly quarterly annual reports management regarding performance clabside team leadassistant customer service manager kroger city state 082017 012021 trained new employees company policies procedures techniques customer service standards monitored documentation procedures maintain consistent policies current records prepared documentation reports logs identify manage sales metrics support process driven activities oversaw assessed customer service staff activities provide personnel regular performance related feedback evaluated authenticated returns exchanges voids responded phone online customer service requests within designated turnaround time improve customer satisfaction ratings trained mentored new team members promote productivity accuracy friendly customer service monitored phone calls provide feedback coaching supervised trained customer service team members provide exceptional service driving retention satisfaction delivered fast friendly knowledgeable service routine questions service complaints assisted staff resolving complex customer issues implementing targeted solutions seover colors restaurant detroit city state 092012 082017 displayed enthusiasm knowledge restaurants menu products completed cleaning duties sweeping mopping floors vacuuming carpet tidying server stations checked identification verify guests meet minimum age legally purchase consume alcoholic beverages informed customers daily specials signature menu items circulated within assigned areas assess address customer needs effectively prioritizing tasks peak hours brought wine selections tables appropriate glasses poured customers satisfied customers topping drinks offering condiments napkins items presented menus patrons answer questions offered items make suitable recommendations greeted customers answered questions recommended specials increase profits prepared checks itemizing total meal costs taxes set tables patrons reduce wait times developed rapport guests assisted generating repeat business providing exceptional customer service explained menu options guests offered suggestions took orders food beverages served food beverages patrons immediately remedied issues orders maintained polite professional demeanor patrons encourage inquiries order placements filled condiments napkin containers slack periods communicated hosts bussers kitchen staff prepare serve customers enforced minimum age requirements consumption alcoholic beverages checking identification cleaned tables chairs prepare dining area next customers promoted desserts appetizers specialty drinks optimize sales served food beverages patrons confirmed complete orders addressed complaints kitchen staff served replacement items collected dirty dishes glasses tables counters preparing areas next diners checked guests get feedback food served resolve issues bring additional items refill beverages explained menu items describing ingredients cooking methods upon request took reservations togo orders streamline process customer restaurant arranged place settings clean tablecloths napkins tableware prepare incoming guests stocked service areas supplies slow periods presented menus answered questions regarding items operated pos terminals input orders split bills calculate totals provided exceptional service high volume daily customers education training medical assistant medical assisting 092009 institute technology redding redding ca semester year deans list semester year honor roll