jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary servicedfocused general manager dedicated delivering positive customer experiences promote loyalty repeat business orchestrates optimal resource utilization handle expected operational needs sales leader sound judgment good planning abilities interpersonal communication strengths customeroriented general manager 7 years experience focused increasing revenues expanding margin adaptive deadlineoriented consistently executes completes multiple projects highstress environments meticulous leader strategic planner comprehensive managerial acumen offering vision motivational acumen skills guest services inventory control procedures merchandising expertise work history 012016 current general manager business development 102014 012016 alex alternative experts inc arlington va loss prevention cash register operations product promotions assessed reports evaluate performance develop targeted improvements implement changes boosted productivity consolidating material planning data collecting payroll accounting programs one main system implemented operational strategies effectively built customer employee loyalty enhanced operational efficiency productivity managing budgets accounts costs managed budget implementations employee reviews training schedules contract negotiations developed maintained relationships customers suppliers account development developed effective business plans align strategic decisions longterm objectives developed valueadded solutions approaches leveraging trends customer marketplaces industries designed modern employee recognition program boosted productivity improved morale reduced corporate risk managing shrink processes controlling inventory levels maximized efficiency coaching mentoring personnel management principles industry practices company procedures technology systems organized budgets oversaw pls achieved margin targets consistently stay track growth plans reduced costs managed delivery schedules performed risk analysis improve overall profitability set enforced optimized internal policies maintain responsiveness demands applied performance data evaluate improve operations target current business conditions forecast needs delivered business strategy developed systems procedures improve operational quality team efficiency drove yearoveryear business growth leading operations strategic vision longrange planning auto finance manager ottawa chevrolet graff financial city state assisted frontline staff handling difficulties resolving problems managing large transactions motivated trained disciplined employees meet performance benchmarks maintained scheduling main branch keep shifts appropriately staffed obtained copies applicants credit histories reviewed paperwork determine feasibility granting loans handled customer complaints relative ease conducting research listening carefully taking appropriate action carried daydayday duties accurately efficiently worked flexible hours night weekend holiday shifts demonstrated respect friendliness willingness help wherever needed explained technical financial information applicants easy understand language 082010 102014 3rd party logistics director compak inc j baker industries city state oversaw scheduling daytoday activities transportation well warehouse employees contractors supervised trained personnel supply procedures guarantee accurate flow materials directed shipping receiving wide range products daily oversaw supply chain vendor pricing inventory management stock distribution developed enforced performance standards measures key areas responsibility monitored quotas forecasts identify product equipment shortages reduced transit time minimized handling maximized cost savings freight costanalysis negotiation managed department inventories identify unusual activities excesses fluctuations documented physical supply chain processes workflows cycle times position responsibilities system flows demonstrated familiarity profit loss salesbuilding programs worked achieve predetermined goals engaged strategic planning activities increase operational capacity achieving optimal returns existing assets maintained updated knowledge functional technology leveraged information drive innovation 042008 082010 call center administrator pinnacle bpo city state coordinated outside service calls specific vendors entered phone calls emails hard copy information computerized maintenance management system researched answered customer work order status inquiries maintained updated records reports files communication information monitored networks network devices resolve technical problems quickly maintained flexible schedule responded afterhours weekend emergencies resolved issues escalated problems knowledgeable support quality service implemented developed tested installation update file servers print servers application servers designed evaluated wan lan connectivity technologies led server infrastructure development quality assurance staging production systems education north central state college mansfield oh 062006 ged hillsdale high school jeromesville oh