professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom insightful information technology manager 10 years leadership experience including oversight infrastructure application support security services dedicated customer satisfaction focused delivery technical solutions proven leader directing operations maintenance support complex systems develops creative business solutions leveraging diverse methodologies delivering engineering solutions leading organizations highly adept request proposal development technology needs assessments staff training goaloriented leader advanced planning program management team leadership skills decisive hardworking advanced communication relationshipbuilding strengths expert information technology successful optimizing security standards improving planning processes managing systems implementation knowledgeable disaster recovery planning roadmapping team development knowledgeable manager oversees technology deployment maintenance instructs leads staff members support hardware software networking infrastructure actively works executives determine implement tech needs manages technology strategy training documentation reliable employee seeking information technology specialist position offering excellent communication good judgment organized dependable candidate successful managing multiple priorities positive attitude willingness take added responsibilities meet team goals experienced specialist 13 years experience information technology excellent reputation resolving problems improving customer satisfaction strategic information technology manager skilled guiding navigation modern technology accustomed driving efficiency effectiveness developing delivering supporting strategic plans demonstrated skill translating technical requirements business solutions successful 13 year record building positive relationships internal external stakeholders strategic information technology manager skilled guiding navigation modern technology accustomed driving efficiency effectiveness developing delivering supporting strategic plans demonstrated skill translating technical requirements business solutions experienced information technology manager wellversed infrastructure security planning daily operations management forwardthinking strategic leader 20 years experience federal information technology recognized costeffective system improvements operational streamlining positive leadership style instrumental information technology specialist bringing 13 years experience achieving ambitious goals challenging environment diligent forwardthinking adaptable dynamic company customer project needs successful motivating teams meet demanding timelines veteran information technology specialist 13 years leading organizational technology strategy adept knowledgeable installing maintaining hardware software networking updates trains oversees dedicated tech team provide maintenance troubleshooting support drafts organizational policy define standards technology oversight use reliable employee seeking information technology specialist position offering excellent communication good judgment correctional officer offers 20year history corrections superior record defusing highpressure situations sound judgment successful conflict resolution skills monitors manages inmate behavior focus maintaining order proactively addressing potential conflicts correctional officer history exercising sound judgment reasoned thinking crisis events develops strong rapport prisoners colleagues excellent command detention center safety security emergency management protocols committed correctional officer skilled maintaining order enforcing rules regulations prison jail settings handles difficult inmates high pressure situations sound judgment reasoned thinking demonstrated 20year industry history resourceful dedicated correctional officer motivational leadership training employee supervision experience 20 years corrections law enforcement skills leadership security planning budget administration conflict resolution skills documentation reporting documentation management supervision responsible critical thinking multitasking abilities written communication adaptability computer hardware computer skills training development safety security correctional facility procedures safety security enforcement search seizure procedures firearm operations weapons training emergency response crime prevention background investigations foid card holder emergency management inmate transport inspections body searches security procedures inmate movement control crowd control rules conduct officer training planning coordination computer proficiency work history information technology manager dynetics jackson ms 052010 122020 analyzed network security current infrastructure assess areas need improvement develop solutions created storage allocation new build existing windows servers clusters researched recommended innovative automated approaches routine tasks authored service level agreements various functions including help desk operations managed reduced spending support budgeting processes tco modeling procedures designed led implementation companywide enterprise security strategy network hardware security disaster recovery data protection information access across major systems actively led training mentoring continuous development 4 person department developed maintained 15000 department operational budget managed teams contractors full time staff coaching mentoring driving efficiency interviewed hired trained mentored 300 plus staff coaching daily leading performance reviews offering constructive feedback ccorrectional officer lieutenant mastec inc leetsdale pa 092000 122020 oversaw control center monitoring inmates visitors employees signs suspicious behavior checked book discharges making sure charges paperwork discharges orders discharge supervised dining hall outdoor recreation area vocational shop inmate housing unit supervised 20 employees performance tasks managed 690 offenders completed daily work report sheets delegated tasks employees assigned officer tasks cleaning cells stocking clean laundry keep prison running efficiently handled inmate counts searches missing inmates verified prison visitors carried proper identification contraband entering institution inspected housing cells directed teams completing indepth searches contraband damage exceeded goals effective task prioritization great work ethic booked new inmates facility processed inmates release arranged medical dental care inmates identified facility openings designated inmates housing units led intake processing inmates handling paperwork searches interviews fingerprinting completed intake paperwork fingerprints searches prepared processed maintained forms reports logs records activity journals escorted inmates cells court hospitals medical appointments drmation technology specialist metropolitan correctional center city state 112007 052010 performed daily system monitoring verifying integrity availability hardware server resources systems key processes facilitated best user experience continuous support training classes webinars improvements communication system changes assisted customers product selection based stated needs proposed use budget conducted indepth product issue resolution research address customer concerns retained existing clients developed hundreds new accounts extending high quality efficient support service managed customers expectations support technology functionality order provide positive user experience coached trained endusers functions features basic troubleshooting software ms windows worked software development team reported errors bugs newly released software assisted deployment release fixes set network profiles security permissions file sharing systems supervised monitored delivery contractual services according sla agreements resolved escalated issues serving subject matter expert wideranging issues performed tests functionality security performance different workstations devices attended regular client meetings report project progress address questions prepared reports collecting analyzing summarizing information controlled managed server room wireless network server infrastructure audiovisual equipment laptops video conferencing equipment drafted distributed training manuals devices used various employees developed maintained strong client relationships deliver exceptional customer service problem resolution trained endusers ms windows use functionality application business problems used ticketing systems manage process support actions requests education high school diploma loop jr college 30 east lake street geral education general studies whitney young high school 211 south laflin 061983 additional information employed gs12 permanent position manager federal bureau prisons may 1 2010 december 30 2020 metropolitan correctional center manager mcc chicago supervisor manager staff 4 responsible support 220 staff 180 lan computers 3 bopnet servers 5 virtual servers 12 cisco switches san miles fiber cat 56 cabling 8 video telecommunication units iconinmate network manager responsible directing activities computer services department participated department head meetings budget meetings various committee meetings manager responsible several department budgets requesting funding balancing budget approving billing official well government credit card holder ensure federal rules regulations followed monitored operation network ensured hardware software functioning properly operation standards met developed training material provide training office personnel functional end users wide variety subjects installed supported inmate ged network mainlined staff inmate accounts cjis national crime information center ncic national law enforcement telecommunication system nlets coordinator trainer responsible documenting training sessions updating ncic trainingtesting materials providing electronic reports agency audits ensure ncic users current certification utilizing ncic system provided new ncic users training testing existing users recertification training testing manager responsible training staff ensuring following doj information security policy procedure conducted routine audits reported violations doj works security officers users computer operators support personnel ensure security regulations followed installation agency security standards met serves team leader participant agency risk analysis security tests evaluations assisted us attorneys office office internal affairs department justice staff inmate investigations possess ability remain calm act quickly emergency situations handle aggressive inmates act prevent life threatening situations riots hostage dilemmas escapes medical emergencies member emergency management team received extensive fema national incident management system nims training certified ability observe pay attention detail order recognize signs discord abnormal behavior manager provide phone support institutions variety things jabs programops review piv zcm fracs tech bulletins policy interpretations security concerns best practices failed backups contingency planning etc responsible setting institution 12 video conferences ice federal local court hearings inmate training sessions meetings staff locally regionally nationwide gather statistical information prepare reports provide information management ensure strategic goals performance works plans national objectives met monitor tennable security reports vulnerabilities identify local assets correct develop caps report investigate information security violations staff report findings appropriate staff investigate needed write report findings violations range inappropriate use email internet emailing sensitive information disclosing sensitive information network removing sensitive information work place without proper approval develop maintain local policy procedure institution level ensure compliance national policy law security regulations american correctional association national institute standards technology federal bureau prisons serve acting capacity executive assistant absence provide direct oversight outside operations assist executive correspondence necessary communicate directly warden associate wardens necessary presented assisted coordination community relations board crb meetings vip tours performance work plans pwp warden research visiting dignitaries biographies warden compilation executive correspondence needed develop maintain contingency plans department including annual testing reports findings test written numerous staff emails reports annual tests operational review reports staff assist reports ems reports aca audits evaluations award nominations help desk tickets requests new softwareequipment approvals regional correspondence central office correspondence vendor correspondence write maintain computer server documentation ensure information available restore network quickly possible case emergency daily monitoring institutions computer information backup system software work closely executive staff special investigation staff federal bureau investigation gather intelligence evidence requested provide expertise investigation regarding computer related issues served reviewer charge team member operational reviews disciplines institution participated team member numerous program reviews central office installed maintain wireless network accommodate work stations prevention network sentry bopware bemr outages oversee manage inmate computer labs inmate programming release preparation reentry institution includes servers 20 zero client workstations offering inmates opportunity learn ged esl hvac typing receive microsoft office certification access resource center entry initiatives resume writing manage budget department ensuring program objectives accomplished institution needs following established guidelines purchasing coordinate implement new hardware software local network ensure channels communication maintained mentor counsel staff regarding individual grievances performance issues professional development goals employee relations conflict resolution offer guidance individual grievances determine severity issue professional development goals employee relations conflict resolution offer guidance individual grievances determine severity issue