professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom successful customer service representative 10 years experience addressing customer requests concerns provide relevant information options upbeat energetic grace handling difficult situations resourcefulness adaptability skills data entry money handling abilities professional telephone demeanor ms office proficiency excel medical terminology knowledge work history client services support 102022 current iconma llc alpharetta ga facets computer proficient excel microsoft run system maintained payroll information calculating collecting entering data verified timekeeping records handled discrepancies employees maintained employee privacy protected payroll operations keeping information confidential initiated direct deposits prepared manual checks employees responded employee questions requests information timely knowledgeable fashion calculated salaries rate changes retroactive adjustments overtime bonus vacation termination garnishments using run tops processed wage garnishments child support adjusted employee tax status along information regarding withholding checked accrued hours listed hours leave time premier advocate 052022 082022 iconma llc atlanta ga manage 50 inbound calls day supported individuals legal physical mental health concerns dealing routine needs complex problems organized supporting documentation individuals evaluation coordinated paperwork transfers correct staff members responded customer calls swiftly resolve issues answer questions maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns responded customer requests products services company information explained benefits plan participants easy understand terms order educate available options resolved issues inquiries plan participants regarding health welfare benefits deductions telephone email inperson interactions coordinated submission processing life insurance claims customer service representative 112021 022022 total system services inc adhered strict hipaa guidelines protect patient privacy prepared insurance claim forms explained benefits outlined pricing details procedures services obtained payments patients issue insurance cards processed debit credit card electronic check payments maintained 95 customer service satisfaction ratings quality control adhered company policies scripts consistently achieve calltime quality standards assisted customers researching responding complex customer telephone electronic written inquiries provides excellent service customers information regarding eligibility benefits claims emphasis customer education satisfaction retention customer service representative 112020 102021 grove bay hospitality group delivered emergency 24hour oncall service tenants building issues analyzed evaluated monthly quarterly financial statements consulted landowners obtain mineral access rights promote drilling operations private land communicated effectively owners residents onsite associates collected maintained careful records rental payments payment dates addressed quickly resolved resident complaints speedy knowledgeable support enforced compliance community regulations guidelines secured pool fitness facility maintenance landscaping waste removal contact operations 112019 092020 total system services inc answered 100 inbound calls per day existing future policyholders answer inquiries discuss insurance options gathered information position related occupation employee interviews field observations industry research performed data entry salesforce record call notes suggestions questions provided primary customer support internal external customers fastpaced environment helped patients receive appropriate highquality care reasonable results addressed disruptions patient care including delays discharge postponed procedures discharge equipment unavailability identified care needs individual patients coordinated responses based physician advice insurance limitations procedural costs took active role patient family planning process detailing instructions responding appropriately effectively questions concerns partnered physicians social workers activity therapists nutritionists case managers develop implement individualized care plans documented patient interactions interventions electronic charting systems member service rep 112015 112019 logisticare answering product andor service related questions maintaining appropriate call center etiquette suggesting features benefits company products services educate current potential members completing inquiries via various forms customer contact quality manner tracking filing entering technical documentation ensure member accounts correctly reflect activity performed simultaneously listening accurately capturing information interaction member system completing necessary paperwork documentation member requests inquiries taking member complaints probing researching information provided followingup members appropriate attempting resolve difficult situations ensure member satisfaction identifying trends negatively impact member satisfaction make recommendations supervisor customer service rep 092014 032015 carmel car service use logisticad operate schedule trips throughout 5 boroughs verify patients detailed medical insurance information informs provide basic orientation regarding health centers hospitals answer inbound calls handle expedient efficient manner follow company policies hippa regulations communicate dispatchers patients accurate information handle 100 inbound calls day within dynamic call center environment reservationist 032014 102014 first transit accessaride limo system operate dispatch communicated drivers passengers handled high influx inbound calls within dynamic call center environment schedule reservations throughout 5 boroughs well nassau westchester provide customers detailed account information including balances funds availability debit card holds account history customer service rep 112010 032013 company name delivered world class customer service build customer satisfaction loyalty provide effective timely resolution various customer inquiries handled high influx inbound calls within dynamic call center schedule reservations throughout 5 boroughs well nassau westchester county communicate dispatchers informed customer vehicle location number eta education high school diploma 052006 william cullen bryant high school woodside ny