jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary professional ability maintain userfriendly networks size seeking opportunity become asset company employees troubleshooting networking osi model skills computer repair help desk support windows mac work history tier 2 noc support technician 2015 current aviat networks inc ca state first response escalation team prepare correct router configurations implementation new products services customers awareness workflow tier 1 agents insuring scope work tier 1 noc support technician 20142015 rentacenter inc gallatin tn monitor wan links thousands clients utilize tools telnet ssh access routers modems remotely education collaborate clients network connectivity issues expedite isp service calls ensure minimal downtime sales 2013 2014 worleyparsons ltd clinton ia partner employees ensure customers endtoend needs met customer left unserved undeserved provide friendly fast accurate processing customer transactions front lanes customer service providing velocity solutions customers develop strong relationships customers becoming trusted adviser partner assisting making technology functional lives utilize relevant sales tools including path excellence assist profitable growth drive exceed department individual goals help answer questions resolve customer issues engage customers using best buy selling skills providing fast friendly processing transaction types labor 1999 2013 adventist health system san german pr loaded unloaded furniture related materials onto trucks ensuring appropriate padding ropes used prevent damage located relocated desks chairs tables bookcases related office equipment furniture arranged set furniture related items classroom special events use instructed ensured proper care use maintenance equipment supplies promoted continuous improvement workplace safety environmental practices security manager 2006 2008 hyatt aspen co monitored authorized entrance departure employees visitors persons guard theft maintain security premises circulated among visitors patrons employees preserve order protect property answered alarms investigated disturbances managed team 10 employees seasonal bartender 2005 2005 lafarge cleveland oh maintained warm welcoming atmosphere properly promptly prepare garnish serve drinks guests provided personal touch repeat guests learning names favorite drinks kept clean organized bar area accurately rang orders pos system following relevant brand standards service production assistant 1998 2005 verso group city state managed events beginning end acted liaison talent venue general problem solving bachelor science network security 2013 itt technical institute holland oh associate science computer networking 2011 itt technical institute holland oh computer network systems 393 education