professional summary jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom motivated customer service specialist 10 years experience fastpaced customer service call center environments highly dependable fast learner excellent attention detail skills flexible driven exceed sales goals build long term relationships customers skills organized customeroriented consistently meets sales goals retail sales pos systems knowledge upselling techniques work history apparel wjm supervisor skilled call center operations adheres customer service procedures cash handling quick learner merchandising ccc information services inc savannah ga examined merchandise verify correctly priced displayed conducted store inventories per quarter engaged customers sincere friendly manner 062015 current completed cleaning stocking organizing tasks assigned sales area maintained knowledge current sales promotions policies regarding payment exchanges security practices operated cash register cash check credit card transactions 100 accuracy worked management team implement proper division responsibilities clotoemr service representative legalzoom dallas tx 042015 current effectively managed highvolume inbound outbound customer calls addressed resolved customer product complaints empathetically professionally mastery customer service management systems databases gathered verified required customer information tracking purposes accurately documented researched resolved customer service issues incentory taker rgis city state 2013 2015 ability work assigned shifts adhere flexible schedule varying hours include working extreme schedule resulting long hours occasion ability relate information clearly accurately verbally written form positive manner yields cooperation achieve established average per hour aph counting goals ensuring accuracy integrity data collected inventories worked ensured superior customer experience addressing customer concerns demonstrating empathy resolving problems spot directed issues appropriate individuals departments clotomer service representative trg solutions city state 022010 2013 investigated resolved customers inquiries complaints timely empathetic manner ensured superior customer experience addressing customer concerns demonstrating empathy resolving problems spot built long term customer relationships advised customers purchases promotions asked openended questions assess customer needs managed high call volume tact professionalism managed customer calls effectively efficiently complex fastpaced challenging call center environment dicbursing clerk us navy city 052001 082009 maintained military pay records prepared payroll typing bookkeeping accounting business math office practices paymaster cashier statistical audit clerk machine operator cost accountant recipient reconciled payroll liabilities general ledger prepared monthly payroll accrual entries managed payroll organization 300 personnel education high school diploma roosevelt high school chicago illinois 1995