jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom career overview specialist 10 years demonstrated success hardware administration specializing process planning project management business continuitydisaster recovery testing implementation strong process facilities mapping photographic video design skill sets project management technical help desk experience network asset management capacity scalability planning document management testing customer needs assessment business continuity planning business impact analysis qualifications strong analytical skills strong collaborative skills excellent problem solving skills customer needs assessment storyboarding disaster recovery planning content development strong communication skills technical documentation technology needs assessment windows pmp bcdr adobe cs visio vmware sop corel technical skills drbc pmp windows microsoft office adobe cs visio corel proficient accomplishments 15 currently streamlined qa training processes increase efficiency reduce new product rollout time participated team effort develop program requirements succeeded training end users marketing engineers configure basic system equivalents systemwide integration new protocols tracking dbase info sharing aligned office departments remote sites improve interdepartmental communication data sharing prepared design specifications developed reporting analytics tested managed user adoption new system rollouts responsible support development corporate drbc sops analyses entire infrastructure successfully trained 80 college instructors transition new operating system ms office suite work experience sop planner drbc consultant admin support architecture planner 022003 current tektonix city state prepared presented technical proposals clients led design presentations management teams worked clients analyze computing network needs installed appropriate solutions within organizations budget streamlined acquisition reporting requirements specifications disseminate across multiple business lines support teams served operating system expert providing technical support entire organization developed managed project plans providing status updates management developed maintained accurate network documentation visio diagrams provide management proper understanding organizational assets needs pc systems engineer 082001 052003 sunguard business continuity disaster recovery city state collaorate customers vendors technical partners finalize designs confirm requirements provided daily support ensure company staff necessary tools perform tasks efficiently worked clients analyze computing network needs installed appropriate solutions within organizations budget insured network system data availability integrity preventative maintenance upgrades improved reliability 87 99 supply chain software systems database order processing provided documentation startup shut first level troubleshooting processes help desk staff administered inhouse telecommuters phone system network internet email web site connectivity implemented company policies technical procedures standards preserving integrity security data reports access streamlined acquisition reporting requirementsspecifications disseminate across multiple business lines support teams provided consulting services support worldclass clinical services offerings focusing enterprise architecture prepared job estimates clients investigating multiple cost factors participated intensive handson application development bachelor arts collaterals development 1 1988 university tennessee collaterals development education training knoxville tennessee keyed studies towards development marketing collaterals print electronic av media certification applied sciences berkley california usa class concentrations general systems architecture 1 1998 salano valley colleges 1 1996 university notre dame south bend indiana professional affiliations aps certified drbc certified usitp institute alumni member american association av professionals skills analytical skills application development basic budget capacity planning consulting client clients database dbase disaster recovery documentation email help desk marketing access ms office suite office windows enterprise network os operating system phone system policies problem analysis problem solving problemsolving processes protocols qa reporting supply chain troubleshooting upgrades verbal communication skills web site excellent written