jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary forwardthinking team leader skilled operating departments efficiently meet expectations successful background training employees specific roles maximum performance proactive hardworking individual focused continuous operational improvement skills ms office accounts payable receivable inboundoutbound phone callmail handling onboarding orientation staff management foh departments performance improvement work history 052020 current operations manager cornerstone building brands westminster co team leadership performance monitoring evaluation sales tracking forecasting trends scheduling appropriately management training cultural awareness worked matrix management environment oversight division level managers operations sales finance human resources safety compliance implemented process improvement shape organizational culture optimize procedures higher efficiency help company evolve grow training program identified procedure process changes required improve performance productivity verbal coaching hot schedules messaging introduced new methods practices systems reduce turnaround time reviewed operations report understand numbers trends spearheaded department training front back house enhance employee performance boost employee productivity well training coaching employees practices procedures performance strategies applied knowledge previous supply needs forecasted business levels estimate required supplies effectively managed payroll timekeeping paperwork new hires terminations recognized formally acknowledged outstanding staff performance boost company morale productivity reconciled cash credit card transactions maintain accurate records eigen system delivered indepth training workers food preparation customerfacing roles promote strong team performance oversaw front house personnel maintain adequate staffing minimize overtime carefully interviewed selected trained supervised staff prepared executed new menu implementations verbal coaching schoox online training 072017 052020 office administrator sony electronics inc glendale az delivered expert clerical support diverse internal staff management efficiently handling wide range routine special requirements reported daily office activities help managers stay top dynamic conditions make proactive decisions performed general office duties including answering multiline phones routing telephone calls messages appropriate staff greeting visitors reconciled account files produced monthly reports keep upper management informed office operations managed budgets appointment scheduling employee event itineraries accounts improve productivity initiatives teamed leaders across departments meet deadlines establish culture crossfunctional collaboration supported office manager proactive correspondence management document coordination customer relations coordinated communications financial processing registration recordkeeping administrative functions reconciled account files produced monthly reports trained new employees administrative procedures company policies performance standards organized facilitated participated community service efforts 082012 072017 front deskhostwinners circlecaptainreferee education dave busters city state greeted guests front desk engaged pleasant conversations managing checkin process provided guests aboveandbeyond service including making outside venue reservations setting tours planned coverage needs organized services support incoming special events explained details regarding property including restaurants pool area game area acclimate patrons environment answered multiline phone system responded inquiries transferred calls correct departments personnel greeted daily visitors customers upon arrival offered assistance answered questions build rapport retention collected cards tickets players computed verified amounts lost assisted foh boh staff preparing events coordinating smooth execution maximize guest satisfaction took reservations phone walkin keeping scheduling demands kitchen output time avoid overbooking stayed open communication kitchen team assess cooking times avoid worker overload minimize customer dissatisfaction supported servers food runners bussers keeping dining area ready every guest assisted managers quickly resolving service foodrelated issues 2015 062011 certifications tabc food handlers bachelor arts bilingual education university texas san antonio san antonio tx high school diploma eagle pass high school eagle pass tx