professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom motivated tenured manager demonstrated knowledge industry best practices operations proven skills enhancing productivity efficiency bottomline profits forwardthinking leadership bringing twenty years experience financial customer service sales problem solving field 15 years management experience ready take challenging growthoriented role provide fulfillment professional purpose skills negotiation business planning staff management business development strategic planning financial management sales marketing work history leadership adaptability customer service organization time management creative enthusiastic regional banking district manager vice president 062011 082021 waterstone financial inc west allis wi responsible leading growing mantaining customer relationships local branches wih 35 billion customer deposits oversaw average 125 employees diretly managed led 11 branch managers throughout westside santa jessica area revitalized operations realigned plans better capture new opportunities take advantage changes customer habits worked diligently resolve unique recurring complaints promoting loyalty prioritizing customer needs enhancing operations responsible loss prevention training inspection execution overisght management leading risk management controls includig losses bank customers preventg fraud supervised 11 locations enforce highquality standards operations loss prevention operational processes conceptualized implemented strategies realign operational strategies enhance personnel management approaches met deadlines proactively managing individual team tasks streamlining processes throughtout branches industry spearheaded routine operations special program initiatives regional group including digital implmenation skill development modeled best practices sales customer service including livering training programs project management implemantion located developed promoted talented employees cultivate collaborative hardworking leadership team including overseeing recruiting efforts branch emloyees oversight onboarding partnering different lines business support client needs apply unified approach meeting business expectations goals branch manager vice president 042007 062011 wells fargo city state encouraged employee development promoted management staff within supervised branch operations made continuous improvements area utilized uptodate information make effective decisions governing bank operations set risk management policies mitigate bank losses defined strategies made proactive adjustments maintain results provided direction leadership employees upheld stringent bank standards loans money handling legal considerations represented bank community events establish strong ties promote business reviewed historical records current operational data forecasting information identify capitalize system enhancement opportunities performed banking business administration financial tasks guarantee fivestar service clients developed strategic plans daytoday financial operations supported regional bankign distinct manager special projects additional job duties built maintained productive relationships internal external customers partners facilitate business success service manager assistant vice president 082005 042007 wells fargo city state monitored team performance adhered service level agreements slas provided detailed job training assessed employee work responsible performance branch operations customer experience related service approaches met customers discuss service needs develop effective practical solutions maintained team productivity quality service establishing maintaining clear benchmarks monitored equipment tools system upgrades compile data detailed reports upper management contributed development implementation execution maintenance programs monitored priorities liaised maintenance team management delegating tasks complete time lead teller 061999 082005 wells fargo city state mentored newly hired team members appropriate responses patron questions investigated promptly resolved issues patron accounts created teller schedule keep weekly weekend shifts properly staffed replenished atm funds empty canisters prior validation process identified potential needs observation questioning listening referred bank employees expected provided customers appropriate literature banking products services answering inquiries regarding related products completed highly accurate highvolume money counts via manual machinedriven approaches conducted regular proof work followed chargebacks deposit corrections counted verified handled bank deposits armored car transactions education bachelor arts psychology 062004 university california los angeles los angeles ca