jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary obtain position apply knowledge expertise acquired keep providing excellent service fastpassed working environment time achieve goals company skills basic business analytical problem solving skills multiline phone talent ability follow oral written directions strong client relations team player employee relations specialist troubleshooting skills center management experience data entry creative problem solver exceptional communication skills ms windows proficient quick learner customer inquiries proficiency conflict resolution high standards active listening skills education inter american university aguadilla puerto rico 2014 bba business administration emmas beauty academy aguada puerto rico 2006 associate arts cosmetology nail specialist eugenio mar de hostos school mayaguez puerto rico administrative assistant high school diploma work history cognizant technology solutions senior process executive phoenix az 112014 current respond telephone inquiries providing quality service customers associates inquiring availability products status orders listen attentively caller needs ensure positive customer experience access electronic database paper catalog look product information availability tracking purposes excel within serviceoriented company demonstrating talent communicating effectively customers diverse backgrounds effectively managed highvolume inbound outbound customer calls addressed resolved customer product complaints empathetically professionally managed customer calls effectively efficiently complex fastpaced challenging call center environment identified chronic customer issues creating maintaining customer complaint log referred unresolved customer grievances designated departments investigation prepared reports communication senior management clients conducted performance reviews customer service representatives reduce resolution time improve customer satisfaction rates imagine one administrative assistant mechanicsburg pa 2012 2014 obtained signatures financial documents internal external invoices screened visitors directed correct employee office maintained clean reception area including lounge associated areas greeted numerous visitors including vips vendors interview candidates opened properly distributed incoming mail answered managed incoming outgoing calls recording accurate messages screened applicant resumes coordinated phone inperson interviews autosource motors receptionist gilbert az 2004 2005 completes requests greeting customers person telephone answering referring inquiries maintains department schedule maintaining calendars department personnel arranging meeting conferences teleconferences travel maintains customer confidence protects operations keeping information confidential air customer support brooklyn ny 20022004 assist customers understanding inquiry products services improves quality service recommending improved processes identifying new product applications accomplishes customer service organization mission completing related results needed ensured superior customer experience addressing customer concerns demonstrating empathy resolving problems spot provided elevated customer experience generate loyal client le asked openended questions assess customer needs south dakota board regents secretary rapid city sd 2000 2002 greeting customers front desk prepares reports collecting information communicating customer phone schedule appointments resolve inquiry maintains customer confidence protects operations keeping information confidential maintains department schedule maintaining calendars department personnel arranging meetings conferences teleconferences travel