jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary handson clientoriented banking professional implements creative investment strategies dedicated continuous improvement modeling statistical analysis personable dedicated customer service representative extensive experience customer service industry solid team player upbeat positive attitude proven skill establishing rapport clients motivated maintain customer satisfaction contribute company success articulate enthusiastic resultsoriented demonstrated passion building relationships cultivating partnerships growing businesses skills report generation office equipment proficiency business development understanding highenergy attitude customer relations technologically savvy credit card payment processing microsoft office expertise stockroom procedures education training florence darlington tech florence sc 052009 associate applied science office technology experience midfirst bank online banking specialist newport beach ca 042021 current maintained confidentiality bank records client information directed specific questions appropriate branch personnel exceeded customer service satisfaction ratings maintained confidentiality banking records client information avoid possible data breaches displayed strong telephone etiquette effectively handling difficult calls deescalated problematic customer concerns maintaining calm friendly demeanor handled client inquiries exceptional professionalism enthusiasm fielded customer complaints queries fasttracking problem resolution provided customer service issue resolution increase qa satisfaction levels answered 50 inbound calls per day directed individuals departments set activated customer accounts expressed appreciation patronage inviting encouraging customer return visits answered 50 60 daily phone calls resolve members online banking issues unifi customer service agent wilmington nc 072020 032021 delivered fast friendly knowledgeable service routine questions service complaints utilized active listening communication skills address customer inquiries escalate issues supervisor documented conversations customers track requests problems solutions maintained strong call control quickly worked scripts address problems deescalated problematic customer concerns maintaining calm friendly demeanor upheld strict quality control policies procedures customer interactions great wolf lodge front desk agent huntersville nc 092018 072020 welcomed patrons front desk engaged friendly conversations conducting checkin process handled payment processing provided customers receipts proper bills change completed endofday reporting balanced registers maintain financial accuracy posted charges updated accounts issued bills departing guests received incoming calls coordinated hotel staff fulfill requests resolve issues enhanced guest satisfaction answering inquiries business operations policies resolving concerns developing creative solutions guest concerns facilitated front desk operations busy highvolume hotel balanced accounts conducted nightly audits keep bookkeeping current explained pointed property details guests including dining areas pool spa fitness center university kentucky front office assistant lexington ky 072014 112016 answered office phone emails schedule appointments forward information complete patient registrars form managed office paperwork including scanning documents routing business correspondence collected copays account balance payments updated account records addressed welcomed large volume guests business per day improving overall customer service engagement maintained front office cleanliness organized supplies increase daily task productivity updated office calendars new appointments accommodated lastminute schedule changes reviewed safety health sanitation processes throughout areas enforced rules promote security safety prepared packages shipment generating packing slips setting courier deliveries kids dental brands front office receptionist gulfport ms 122005 032014 greeted incoming patients verified paperwork manage smooth intake processes answered office phone emails schedule appointments forward information complete daily tasks handled payment processing provided customers receipts proper bills change managed customer complaints rectified issues complete satisfaction greeted visitors directed appropriate areas verifying reasons visit updated geographic information maintained front office cleanliness organized supplies increase daily task productivity