jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary claims representative highly motivated success driven several years experience insurance industry skills claims file management processes litigation resolution strong interpersonal communication skills selfdirected team player critical thinker experience 012008 022013 general liability claim representative travelers companies wyomissing pa recognized continued outstanding customer service nominated insynch award successfully determine coverage communicate insured based application policy information facts allegations case aggressively investigate evaluate reserve negotiate assigned claims accordance best practices organize workflow maintain efficiency productivity recognized successfully indentifying resources activities required properly investigate claims involving subrogation risk control fraud effectively manage litigated claims maintain accounts business partners ensure sustain quality results 072005 012008 auto claims unit manager travelers insurance company city state monitor performance team eight automobile claim representatives using tools techniques available implement plans improve performance timely effectively communicate expectations hold unit meetings organize workflow maintain efficiency productivity coach develop technically professionally order improve business results maintain positive morale office proactively understand plan communicate objectives philosophy company unit goals expectations changes workflows ability analyze team results independently create implement appropriate action plans order achieve needed results 012004 072005 automobile liability claims representative travelers insurance company city state determine coverage supervise investigation automobile accidents telephone site determine liability direct auto claims representatives pay property damage claims liability determined adverse managed uninsuredunderinsured motorist propertyinjury claims manage reported claims special investigations completed reports outcome investigations awarded home work privileges due superior time management skills supervise litigated claims support company legal counsel 072000 012004 senior general liability claims representative gallagher bassett services inc city state directly responsible investigating general liability claims slip falls municipality claims involving wrongful death allegations required work closely clients complete investigation claims determine liability evaluate settlements required understand services offered assist outside sales presentations conjunction risk management general counsel supervised litigated claims managed multimillion dollar settlements conjunction risk management partners defense counsel education training bs journalism southern illinois university carbondale il journalism skills coverage analysis customer service presentations litigation management claim investigations time management