jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary mba business management finance ms information technology professional summary overall 7 years experience implementing supporting information technology operations multiple business projects google maps wipro client hewlett packard 4 years experience project management operations management leading multiple small scale large projects staffing resource planning managing metrics people management project life cycle managing day day operations kpi project delivering specific time frame determine analyze process requirements develop functional needs processes worked cross functional teams 5 years includes training technical quality metadata techstop cross functional teams like business analysts quality analysts worked functional leads senior quality analysts proposing various solutions skills diploma computer applications nicet institute core java completed web designing ms office package course aptech computers india jira tool adte sql microsoft office powerpoint excel visio project seeking pmp certification get certified earliest education osmania university bachelor commerce accounting business management accounting business management gpa 30 master business administration gpa 34 wilmington university delaware master science information technology information technology gpa 331 work history abt associates team lead senior analyst durham india 012012 082012 ensured projects processes adhered predefined standards acted liaison senior business managers various global stake holders recruited 100 analysts process suggesting best practices effective methods captured documented business requirements transformed functionalities strategic management project initiation planning delivering project deliverables time frame collaborate system specifications workflow documents new projects andor features maintainsupdates existing specifications project documents capacity planning staffing resource allocation per requirements possess good written verbal communication skills influencing team members stakeholders demonstrated various strategic management leadership skills executing multiple projects operations project lead multiple projects cognizant global logic 2012 january 2016 april client google maps roles responsibilities daily monitoring metrics investigating inefficiencies improve team processes meet kpi monitor work flows conduct quality reviews ensure high standards line project needs liaise liaise management regarding work flows industry updates changes policy reforms analyzing requirements client needs policies transforming business functionalities munctionalities bridging gaps various cross functional teams documenting various policy process enhancements effective communication enmanden tracking various metrics daily basis generating weekly metrics reports ability make sound wise decisions projects solving complex operational problems performing root cause analysis identifying various problems providing optimum feasible solutions solutions educating coaching team members various policies standards enhancing competencies monitoring performance analysts adding measuring various performance metrics interpret customer feedback monitor satisfaction help drive programs improve team performance analyze metrics recommend operational flow improvements based upon analysis experience presenting various complex information data precise understandable way driving exceptional customer service end clients experience breaking problems issues segments resolving strategy timelines demonstrated transparent accountability various projects throughout leadership career documenting defining scope time costs project mentoring training newbies cross functional teams various products functional needs business needs trained 200 associates sharing knowledge various processes multiple projects expert project management tools like ms share point visio proficient excel word powerpoint sql service escalations ticket management prioritizing issues related production resolving amicable solutions proactively tracking bottle necks process resolving providing feasible solutions writing sql queries updating checking dashboard metrics ensure operational efficiency enhancing kpi ability work independently minimal supervision worked various different cross functional teams like business quality analysts others associate analyst 012011 082012 designed developed various business works projects part integration understand existing frameworks applications determining requirements translating business requirements providing solutions complex challenges various cross functional teams highlighting issues pertaining process documenting best practices process enhancement proficient using excel sql basic queries data extraction analyzation reporting abt associates associate analyst 022009112009 helping customers giving feasible solutions related windows operating systems solving complex problems pertaining computer hardware software troubleshooting internet network cable issues computer peripherals suggesting alternate products pitching sales achieved csat kpi providing optimum solutions customer satisfaction resolving customer queries pertaining hp products achieving customer satisfaction data entry specialist analyst 062008 012009 kelly services client google analyzing data using various queries transform requirements determining process business requirements transforming process requirements business logics functionalities providing good communication end clients business leaders documentation various process increase operational accuracy efficiency writing basic sql queries data reporting business technical functional needs skills analyst basic business works cable capacity planning coaching computer peripherals computer hardware computer applications client clients customer satisfaction customer service documentation driving features frame functional java leadership leadership skills logic mentoring excel microsoft office ms office windows operating systems powerpoint share point word network policies presenting processes project lead project management quality reporting sales sound sql staffing strategy strategic management supervision translating troubleshooting verbal communication skills visio web designing wise workflow written