jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary maintain efficient program operations applying strong document management resource coordination skills daytoday needs conscientiously address need resolve concerns promote efficiency maximize service outreach proven relationshipbuilding planning abilities goes extra mile provide assistance victims abuse network resources hard work skills active listening critical thinking relationship building people skills document management problem resolution troubleshooting organization education training havermale spokane wa 062004 ged experience lennar shelter attendantadvocate indio ca 022022 current completed reports paperwork documentation accurately time identified appropriate community resources provided referrals services identified implemented process improvement opportunities achieve objectives maintained afterhours availability rotating basis provide oncall coverage collaborated community providers identify engage natural supporters performed data input document care services plans needs assessments progress notes gathered analyzed information advocate safety wellbeing progress reau reached individuals via phone email sms deliver help support conducted presentations victimization issues create traumainformed community built trust rapport victims violent crimes remaining calm compassionate variety situations attended hearings victims provide emotional support allende advocated victims difficult situations filing police reports connecting needed services guided clients transition independent living within community made referrals utilize community resources residents needs made empowered patients families negotiate resource providers make decisions behalf referred clients substance abuse treatment programs outpatient dual diagnosis treatment programs built partnerships related organizations develop support gain greater attention important issues maintained accurate records documented client data company databases built maintained strong relationships patients successfully resolving issues responding promptly phone inquiries collaborated social workers support patients duie pyle inc customer care coordinator vineland nj 032018 022022 delivered fast friendly knowledgeable service routine questions service complaints promptly responded customer inquiries resolved complaints promote loyalty deescalated customer issues proven conflict mediation problemsolving abilities kept customer system account information accurate current support timely resolutions concen concerns consulted customers resolve service billing issues built client rapport accurately processing repair invoices claims troubleshooting financial discrepancies completion addressed incoming satisfaction ratings sausio matings customer inquiries offered productive solutions increasing customer maximized revenue proactively building managing key customer relationships provided high level quality control eliminating downtime maximize revenue enhanced client retention driving product benefits features preferred supplier information delivery around client needs achieved high sales percentage consultative valuefocused customer service approach coordinated logistics verified equipment shipment pricing availability coordinated various company teams offer implement successful solutions customer problems delivered customer support high call load shift reduced downtime authorizing diagnosis managing equipment repair replacement delivery maintained high satisfaction score consistently resolving firstcall issues promoted product offerings drive growth exceed benchmarks rock county customer service representative janesville wi 092016 032018 remained calm professional stressful circumstances effectively diffused tense situations demonstrated excellent communication skills resolving product consumer complaints deescalated problematic customer concerns maintaining calm friendly demeanor maintained knowledge current promotions exchange guidelines payment policies security practices assisted customers making payments establishing payment plans bring accounts current fielded customer complaints queries fasttracking problem resolution upheld quality control policies procedures increase customer satisfaction provided outstanding service new longstanding customers attending closely concerns developing solutions asked probing ques questions determine service needs accurately input information electronic systems informed customers billing procedures processed payments provided payment option setup assistance answered incoming calls emails providing frontline customer support assistance product service transactions made outbound calls obtain account information worked successfully diverse group coworkers accomplish goals address issues related products services worked closely team members deliver project requirements develop solutions meet deadlines juggled multiple projects tasks ensure high quality timely delivery demonstrated selfreliance meeting exceeding workflow needs demonstrated leadership making improvements work processes helping train others healing lodge seven nations treatment coordinator city state 062014 102015 educated patients detox withdrawal medications addiction recovery coping skills community resources developed referral process assist client access special programs services identified problem areas impacting participants ability successfully complete treatment worked closely drug court staff designing treatment plans specific client needs promoted high customer satisfaction resolving problems knowledgeable friendly service worked successfully diverse group coworkers accomplish goals address issues related products services demonstrated selfreliance meeting exceeding workflow needs