professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom thirty years working information technology division providing customer services entire organization skilled documentation management areas scanning indexing retrieving distributing requested documents knowledgeable usage personal computer desktop software great team player listening customers meeting productivity targets quick learn successful maintaining current knowledge company processes procedures polished listening customers handling direct customer inquiries concerns headon implementing customer service policies motivated directly efficiently develop proactive customers solutions implement corrections efficiency quick learn maintaining current knowledge company processes procedures accomplishments trained managed administrative support team 4 trained managed administrative support team 10 development converting paper documents electronic documents companywide retrieval collaborated technical team 6 development converting paper documents electronic documents companywide retrieval trained managed technical support teams 30 technical support specialists provide companywide support business applications skills customer services application support complaint resolution technical support verbal written communication contract management business administration work history leadership conflict resolution organization skills administrative support performance improvement customer service expert staff education training information technology enterprise apl support 062006 082016 alaskausa mortgage company kent wa directed planned assigned scheduled managed work technical staff line supporting maintaining enterprise business applications responsible managing work administrative staff organization accurately create maintain distribute contactors contracts board approval oversee quarterly annual payment vendors creation distribution requested employees cellular phone usage reports effectively communicate negoriation denver water employees utility companies vendors governmental agencies resolve information technogy related issues collaborate technolical staff business consultants management teams identify business requirements impact organization recommend solutions attended board meetings managed staff meetings individual personnel meetings information technology mgr apl development 122002 062006 denver water department city state responsible direcion planning assigning prioritizing development nd managging work tehnical staff line electronic document management systems maintaian alaiaison manager records document administration ensure ongoing coordination electronic storage retrieval sysems requirements status projects programmer analyst iii 061996 112001 denver water department city state assigned work special project supervise technical nontechnical employees projectsandor project teams delevopement new applications maintenance existing systems using office automation products local area networks ideniify problesm error related job take action correct problems writecommunicate annual workplans office personnel coordinate work procedures activities according workplansgoals communicate ongoing status projects management knowledgeable indexing retrieveing scanning documents operation personal computerssoftware knwolegeable microsoft office suite education master science management information systems university college university denver denver co bachelor science computer management science metropolitan state college denver co