jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary encouraging professional analytical problemsolver talents team building leading motivating well excellent customer relations aptitude relationshipbuilding skills proficient using independent decisionmaking skills sound judgment positively impact company success ability multitask follow directions committed detail using time management skills meet deadlines ability learn new skills apply knowledge effectively efficiently skills leadership 5 years experience exceptional customer service calm professional pressure understan understanding customer needs customer account management call documentation efficient detailoriented productivity standards computer proficiency highvolume environments conflict mediation abilities inbound outbound calling sales multitasking strength multi scheduling client meetings vendor relationship management events logistics management staff management verbal written communication accomplishments underwriting role recognized consistently helpful supportive professional customers staff alike oversaw caseload 25 customers per day improved customer satisfaction providing friendly knowledgeable support service top performer team 10 proficiently assisting new existing customers providing excellent experience management role brought 200 new clients booked 70 new clients year retained several clients events yearly basis documentation wrote edited documents keep staff informed policies procedures detailed information clients along building contracts meet company customers needs built strong relationships vendors florists photographers caterers disc jockeys take hassle wedding planning used microsoft excel develop inventory tracking spreadsheets effective communication informing staff members updated policies schedules improved kept clients informed packages payments details event work history rain rent underwriting advocate lincoln ne 122020 current voice carvana interact customers inbound outbound calls guiding purchase process reviewing approving documents answering questions clarify process review account documents assess risk help identify trends ensure compliance underwriting policies flexibility familiarize constant changes policy procedures ability utilize decision quality skills grasp key points detailed phone calls reports utilize proprietary software tools external tools consumer credit bureaus internet sources assist verification process make sound judgement decisions worked effectively fellow team members coordinate effective solutions question concern quickly learned new skills applied daily tasks improving efficiency productivity developed maintained courteous effective working relationships proved successful working within tight deadlines fastpaced atmosphere documented customer concerns inquiry resolutions internal computer system hyatt sales associate lincoln ne 082014 122020 communicate customers via phone email person regarding rental products placing orders payments changes excellent product knowledge ensure customers receive suits needs wants track stock using company inventory management software maintain records invoices send statements customers hold accounts assess returned orders missing damaged product maintain records invoice customers missing damaged product fill orders needed check filled orders accuracy organized showroom maintain store visual appeal engage customers promote specific merchandise organize warehouse maintain smooth operating practices cleanliness inventory tracking del ray ballroom director events lincoln ne 102015 082019 supervised scheduled work load 810 employees managed administrative logistics events planning including contract signing fee collection event booking event promotions fulfilled contractual obligations including communications vendor coordination schedule creation day event coordination worked closely couples meet wedding goals maintain deadlines resolve complaints service issues hired crosstrained staff members various eventspecific functions assessed employees understanding associated processes procedures promoted adherence clientevent requirements effective delegation prioritizing management entire production lifecycle concept execution evaluated existing plans processes events planning services identify opportunities improvement managed bar logistics client bar sales tracking inventory ordering bar needs maintaining bar equipment