jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary proven skill set quality personal customer service provided consistently augmented sales organizations super multitasking skills allowed repeated accelerated performances broadened selfassessments increasing patience listening skills proficient computers internet research certified nursing assisted computer training microsoft outlook excel powerpoint well office equipment typing 50wpmten key touch 8500 keystrokes hour skills medical terminology health records management reception phone skills appointment setting bookkeeping basic accounting treatment authorization referrals insurance billing cms1500 coding cpt icd9 ms office 2016 experience clerical receptionist medical terminology organizational skills customer service billing general ledger accounting 082021 current 062021 122021 customer service advocate new york life tampa fl respond resolve first call customer service inquires issues identifying topic type assistance caller needs benefits eligibility claims financial spending accounts correspondence help guide educate customers fundamentals benefits consumerdriven health care topics select best benefit plan options maximize value health plan benefits choose quality care provider contact care providers doctors offices behalf customer assist appointment scheduling connections internal specialists assistance assist customers navigating myuhccom unitedhealth group websites encourage reassure become selfsufficient role equally challenging rewarding youll called research complex issues pertaining callers health status potential plan options account technician bonita unified school district san dimas ca accounting technicians given wide variety general accounting data entry assignments conjunction financial services franchise industry performance judged based quality work ability meet time constraints record transactions general ledger complete financial statement compilations prepare track client communications including arrangement scope sales use tax preparation client audit data compilation various research projects assigned prepare reports monitor determine success bebetter initiatives 052016 062020 receptionist danbury health systems kingston ny collection calls andor correspondence providing customer service regarding collection issues process customer refunds process review account adjustments resolve client discrepancies short payments responsible monitoring maintaining assigned accounts customer calls account adjustments small balance write customer reconciliations processing credit memos accountable reducing delinquency assigned accounts perform assigned tasks duties necessary support department running dps texas pharmacy board 022016 062020 administrative assistantbilling code western dental los angeleshollywood ca answer direct phone calls organize schedule appointments plan meetings take detailed minutes write distribute email correspondence memos letters faxes forms assist preparation regularly scheduled reports develop maintain filing system update maintain office policies procedures order office supplies research new deals suppliers maintain contact lists book travel arrangements submit reconcile expense reports provide general support visitors answering directing phone calls organizing scheduling appointments planning meetings taking detailed minutes dealing lawyers base base client reading analyzing patient records determining correct codes patient records using codes bill insurance providers interacting physicians assistants ensure accuracy keeping track patient data multiple visits managing detailed specificallycoded information maintaining patient confidentiality information security 042015 012016 patient care coordinator fedex cudahy wi checkin patients using epic scheduling chemotherapybiotherapy also labs appointments answer phone calls emails basket messages trained use care clinic station systems checks patients front desk keeps updated status appointments wai work nurses getting treatment order signed look read treatment plan orders epic 022013 022015 city mail carrier southwest airlines federal credit union dallas tx deliver packages mail businesses people towns cities rural areas set route deliver mail six days week route place packages letters mailbox secure mailbox flap secure many envelopes parcels rubber band retrieve outgoing mail boxes place larger packages porch doorstep take packages businesses give individual ensure people sign receipt package arrange mail delivery sequence collect money postagedue cod cashon delivery fees obtain signed receipts registered certified insured mail leave notices customers doors informing packages could delivered held answer questions postal regulations provide changeofaddress cards postal forms requested operate approved vehicle deliver mail walk foot assist people lifting heavy packages placing door inform individuals mail delivered due holidays inclement weather 072010 112012 call center representative acs city state managing large amounts inbound outbound calls timely manner following communication scripts handling different topics identifying customers needs clarify information research every issue providing solutions andor alternatives manage large amounts inbound outbound calls timely manner follow communication scripts handling different topics identify customers needs clarify information research every issue provide solutions andor alternatives seize opportunities upsell products arise build sustainable relationships engage customers taking extra mile keep records conversations call center database comprehensible way frequently attend educational seminars improve knowledge performance level meet personalteam qualitative quantitative targets education training 122009 cosmology texas barber college hairstyling school houston houston tx 052007 high school diploma langham creek high school houston tx