email infoqwikresumecom robert smith jr member advocate summary phone 0123456789 obtain member advocate position contribute teamwork effective efficient environment quality patient care microsoft office html xhtml skills work experience jr member advocate abc corporation december 2013 may 2014 performs hedis measures communicates members health plan books makes appointments care gaps well annual visits dental annual visits immunizations breast cancer screening retinal eye exams colorectal cancer screenings etc book transportation coordinate case management needed provides customer service providers process prior authorizations needed based medical necessity works pcps redirect patient see participating provider within sunshine health works case management patient need services medical treatment faxes info providers regarding whether info needed authorization approved work member services assisting patients questions inquiries member advocate delta corporation 20112013 inbound customer service representative help member live healthier lives schedule appointments follow rules regulations job requires complete tasks duties required also compassion understanding members regarding account universal american responsibilities answer phones help members questionslook billing claims general question confirming closely working members providers understand benefits direct contact clients assist employees answered multiline phone scholastics free resume template copyright qwikresumecom usage guidelines