summary skills jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom goaldriven hard working individual successful applying technical skills create graphics emailautomations inform engage customers clear communicator collaborative team player eye detail isnt afraid ask questions achieve results im community oriented volunteering maintaining strong public image creative able design strong personalized websites small businesses well highprofile clients challenging unique demands visions experienced adobe creative cloud design tools canva im quick learner always willing try new techniques enhance skills improve still applying knowledge ive already gained three years working agency setting well working independently small businesses graphic creation corporate branding social media company vision website design brand strategy emailweb product pricing back end maintenence adobe creative suite photoshop illustrator copywriting editing abilities blog writing experienced klayvio mailchimp shopify hubspot bigcommerce wordpress designed maintained multiple websites various levels clients retail wholesale knowledgeable crm team player experienced setting deploying promotions automations report generation knowledgeable seo well google analytics basic understanding html experience emailweb designer 062021 current city bellaire tx bellaire tx designed websites portals largescale web applications multiple clients liaised managers developers track respond performance existing sites addressed user interface issues reported site visitors creating remedial measures smooth interaction correct weaknesses checked copywriting image design banners features blending within site content reviewed graphics cohesive aesthetics added enhancements new features older websites implementing userfriendly designs expanded customer base successfully emailing prospects enhance conversion rates redesigned sites enhance navigation improve visual appeal edited documents assessed copy grammar issues delivering errorfree materials clients edited proofread social media blog posts identified needs customers promptly efficiently gathered organized data analyze current industry trends generated standard custom reports summarizing business financial economic data provided technical support existing reports dashboards tools asoistant customer service department head stop shop city state 072019 092022 delivered fast friendly knowledgeable service routine questions service complaints maintained knowledge company products services promptly resolve complaints concerns trained mentored new team members promote productivity accuracy friendly customer service assisted staff resolving complex customer issues implementing targeted solutions investigated sensitive customer service complaints delivered prompt resolution customer satisfaction supervised trained customer service team members provide exceptional service driving retention satisfaction trained new employees company policies procedures techniques customer service standards mitigated escalated issues drive customer satisfaction prepared documentation reports logs identify manage sales metrics support process driven activities vcounteer firefighter freehold township independent fire co 1 city state 112017 current cleaned serviced maintained fire apparatus condition readiness performed general maintenance fire department property answered emergency situations assessed conditions contain fires assist victims prevent escalation collaborated emergency personnel responding accident scenes acute illness calls requiring emergency medical care informed educated local community members fire prevention safety analyzed situations quickly adopt courses action regard surroundings circumstances combatted fires holding nozzles directing streams fog chemicals water education training high school diploma 062018 freehold township high school freehold nj brookdale community college lincroft nj fiofighter level 1 certification 042019 monmouth county fire academy freehold nj fiofighter level 2 certification 042021 monmouth country fire academy freehold nj certifications klayvio product certified 20212022 recertified 20232024