jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary meticulous customer service representative 5 years experience customer service industry fantastic attention detail collaboration skills typing ability committed streamlining organizational procedures optimize office settings skills detailoriented problem solving time management verbal written communication work history 032021 current aia member advocate bridger steel crowley la critical thinking customer service computer proficiency provided primary customer support internal external customers maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns assisted customers setting appointments special order requests arranging merchandise pickup answered constant flow customer calls minimal wait times developed community reputation commitment customer satisfaction strong client relationships collected customer feedback made process changes exceed customer satisfaction goals responded customer requests products services company information consulted outside parties resolve discrepancies create effective solutions answered customer telephone calls promptly avoid onhold wait times recommended products customers thoroughly explaining details liaised customers management sales team better understand customer needs recommend appropriate solutions evaluated account service histories identify trends using data mitigate future issues manage several customers daily calls per day meet members needs regarding policies increase customer satisfactions 072018 022020 customer service representative pennymac cornelius nc maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns assisted customers setting appointments special order requests arranging merchandise pickup regularly exceeded daily sales product addon quotas answered constant flow customer calls minimal wait times developed community reputation commitment customer satisfaction strong client relationships used company troubleshooting resolution tree evaluate technical problems find appropriate solutions collected customer feedback made process changes exceed customer satisfaction goals responded customer requests products services company information offered advice assistance customers paying attention special needs wants cultivated customer loyalty promoted repeat customers improved sales provided information regarding charge accounts loyalty programs answered customer telephone calls promptly avoid onhold wait times fielded customer questions regarding available merchandise sales current prices upcoming company changes 072017 062018 home loan specialist ditechtempe az city state reviewed loan files updated match current standards worked underwriters fix application problems resolve issues oversaw scheduling timely loan closing satisfy home builder borrower needs implemented sales strategies established relationships realtors cpas fielded customer complaints provided solutions planned dealt payment schedules explained different types loans pertaining client situations explained technical financial information applicants easy understand language observed regulatory compliance security policies procedures keep data safe possible breaches 111998 092013 probation corrections officer riverside county probation city state tracked inmates head counts visitor logs scheduled activities booked new inmates facility processed inmates release observed supervised inmates throughout visits meal time recreation phone calls showers inspected work sites crew trucks contraband cleanliness safety escorted inmates cells court hospitals medical appointments delivered inmates work sites returned safely following protocols conducted routine emergency head counts identified needed updates correctional plans assigned inmates appropriate housing addressed inquiries general public staff inmates visitors resolve concerns notified victims upcoming inmate releases received accounted personal possessions determined inmate work assignments identified facility openings designated inmates housing units arranged medical dental care inmates observed behavior residents individually groups discussed offenders links criminal behavior anger management problems drug alcohol abuse led intake processing inmates handling paperwork searches interviews fingerprinting completed intake paperwork fingerprints searches prepared processed maintained forms reports logs records activity journals led disciplinary hearings made recommendations sentencing education 052006 bachelor science criminal justice 021997 061992 university phoenix tempe az professional development completed criminal justice bachelor science earned associate science police science san bernardino valley college san bernardino ca relevant coursework completed police science completed professional development criminal justice associate science liberal studies san bernardino valley college san bernardino ca relevant coursework completed liberal studies general education continuing education criminal justice