jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom summary skills experience professional network service desk engineer seeking position maximizes multilayer skills installation configuration vmware email migration email encryption data collection application testing firewall installation configuration customer service team player training experience installation hardware software experience also includes monitoring diagnosing network issue firewalls endpoint security vxlan designs troubleshooting network operations technical infrastructure migration automation tools scripting security platforms infrastructure planning design switching protocols cisco wireless routers switches network debugging data backups hardware software configurations network engineer lifting network equipment time management process development project management technical solutions development network configuration service bomgar solarwind active directory 052018 042020 altice usa sacramento ca maintained hardware software networks assisted installation upgrade servers maximized network availability performance monitoring troubleshooting resolving outages scheduling upgrades installed maintained voiceover ip vtc devices checking customer availability various networks reviewed system logs determine usage levels bandwidth performance system security target inefficiencies implement appropriate solutions collaborated teams support new network installation crossfunctional solutions alignment business strategies responded approximately 40 100 user support calls week regarding network issues correct problems check functionality resolutions document support maintained production network according company slas fulfill agreedupon client specifications implemented tested validated maintained networking services according solution designs met stakeholders presented indepth information hardware software products delivering expertise make appropriate purchasing decisions assisted various departments maintaining network security configuring remote routers firewalls eradicated multifaceted network issues involving hardware software power communications configured network equipment installations performed lifecycle refreshes performed post installation testing turnkey services configured implemented cisco asa firewalls provide clients comprehensive security antivirus protection virtual network capabilities provided smooth communications configuring lan technology wireless access points controllers responded promptly information assurance notifications detect vulnerabilities protect clients managed network performance implemented changes improve efficiency seqvice desk engineer alleare consulting dallas tx assisted installing equipment tested maintained equipment 012016 042018 provided customers regular feedback service requests performed offsite corrective preventive maintenance diagnosed equipment malfunctions completed repairs restore equipment maintain uptime performed routine checks machines identified possible problems inspected repaired maintained lighting electrical systems air conditioning equipment plumbing system components reviewed analyzed system data identify escalations problems provide technical assistance support incoming queries issues related computer systems software hardware walk customer problemsolving process assign task team make sure meet goals week follow customers ensure issue resolved import rsa token users thats works remotely onboard new hire utipro active directory troubleshooting outlook issues work escalated issue remote users computer perform trouble shouting ensure clients adequate entry updated security pass access active directoryprowatch decktop support engineer 112013 122015 unisys colonial heights va conferred vendors obtain replacement hardware software escalate complex concerns consulted via telephone understand user problems run testing scripts ask probing questions locate root causes documented repair processes helped streamline procedures future technical support actions observed system functioning entered commands test different areas operations created desk images software troubleshot desktop notebook issues clients company employees oversaw daily performance computer use maintenance performed maintenance several desktop computers daily developed maintained accurate network documentation visio diagrams provide management proper understanding organizational needs explained technologyrelated details easytounderstand terms individuals walks life various job positions responded assistance requests users directed individuals basic troubleshooting tasks consulted via telephone understand user problems run testing scripts ask probing questions locate root causes configured new employee work stations including hardware software peripheral devices disassembled computer systems troubleshoot resolve hardware issues documented repair processes helped streamline procedures future technical support actions education training associate science virginia university viu fairfax va 042009