professional summary jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom adept problem solver employing creativity innovation overcome challenging complex issues across employees processes costs focused meticulous financial regulatory compliance objectives strategically plan execute budgets forecasts costreduction techniques safety initiatives outstanding communicator english spanish fluency wellversed employee vendor partner relations experienced auditor focused improving business compliance workflow processes detailed audits optimization recommendations successful track record fully evaluating information structures procedures initiating corrective actions advanced skills internal audit control compliance application enthusiastic operations manager eager contribute team success hard work attention detail excellent organizational skills motivated learn grow excel distribution resultsoriented business leader twenty years experience dayto day business operations management effective liaison key clients accounts external business stakeholders offering ability leverage trends across industries markets derive solutions approaches focused creating value customers profitability company demonstrated ability streamline processes efficiency productivity wellversed applying multifaceted approach managing safety operations productivity across multiple business lines merger acquisitions specialist adept creating seamless integration new operations businesses skills work history ms office process improvements leadership experience internal controls onboarding training operations manager excellent communication skills team building quality assurance expense reporting training mentoring 062011 current cmc gainesville fl implemented policies standard operating procedures continuous improvement developed implemented daily operations plans delivery routes employee assignments promotional strategies identified resolved unauthorized unsafe ineffective practices inspecting production areas regularly hired trained new employees assessed budget plans present costs forecast trends recommend changes recruited interviewed hired trained 15 employees implemented mentoring program promote positive feedback engagement listened staff customer issues conflicts deliver solutions propel customer experiences maintained branch equipment including computers printers fax machines designed modern employee recognition program boosted productivity improved morale oversaw daily cycle counts yearly audits scanned entered new inventory updated numbers investigated variances created implemented adjusted sops maximized coverage carefully allocating resources setting schedules delegating assignments strengthened inventory processes balance supply needs budget space limitations handled daytoday shipping receiving overseeing 50 packages per day maintained established levels goods based sales forecasts demand fulfill orders time led valueadded customer service team consistently overdelivered customer expectations assessed targeted customer needs forge cultivate productive relationships maintain top satisfaction levels partnered sales team members leveraged strong negotiation skills close tough deals lucrative clients assisted sales team completing customer transactions managing issues conducted weekly sales meetings discuss business opportunities strategies alleviate issues managed completion planned audits reviewed records procedures accuracy accomplish objectives appraised policies plans audit review bfanch administrator clean harbors inc mitchell il 072006 082011 composed professional business correspondence emails meetings notes documents consulted customers resolve basic issues direct correct staff member managed accounting functions invoicing customers writing checks reconciling accounts maintained confidentiality bank records client information prevent mishandling data potential breaches reviewed billing problems researched issues resolved concerns disbursed petty cash recording entries verifying documentation paid vendors monitoring discount opportunities paid employees receiving verifying expense reports protected company assets strategic risk management approaches uncovered resolved strategic tactical issues impacting sales management business operations completed biweekly payroll twenty employees functioned backup areas sales support services assisted customers prompt polite support inperson via telephone received internal audit score ninety account receivables accounts payables manager monarch electric city state 011998 072004 reinvented team interaction prospective clients developing innovative creative sales pitch implemented sales team strategy exceeded sales goals market competitions effective negotiation product material pricing freight delivery rates employee payment terms secured highvalue accounts consultative selling effective customer solutions promoting compelling business opportunities elevated account management predicting potential competitive threats outlining proactive solutions developed highly profitable pipeline based multiple sales penetration techniques addressed problems accounting billing service delivery maintain enhance client satisfaction managed book business worth sixty million across five hundred accounts education 60 credits herbert h lehman college bronx new york