jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary systematic professional proficient network project emergency management installs hardware patches software configures internal systems complex problemsolver topnotch planning communication strengths organized motivated employee eager apply time management organizational skills various environments seeking entrylevel opportunities expand skills facilitating company growth skills dictation transcription clear communication diagnostic testing patient relations examination preparation decision making time management critical thinking education training baltimore city community college baltimore md 052022 associate science general studies forthy technical college north carolina 092019 ged towson university baltimore md bachelor science information technology experience department health human services information technology specialist opelousas la 012019 current created new accounts reset passwords configured access servers file management software users kept hardware software systems current latest patches current licenses researched issues various computer systems databases determine resolutions problems answer inquiries reviewed support cases technical troubleshooting accuracy identified needed process improvements built maintained successful relationships service providers vendors dealers consumers maintained records logs lifecycle documentation work requests tested performance functionality security network systems individual workstations peripheral devices troubleshot hardware issues worked service providers facilitate repairs end users mentored technologists support professionals provide professional development skill enhancement developed online documentation common processes support staff endusers increased overall company performance improved uptime cost reductions executed scripts communicate backend servers provide realtime updates devised incisive workarounds resolutions itrelated problems bluegreen resorts customer service representative prattville al 012018 122018 remained calm professional stressful circumstances effectively diffused tense situations demonstrated excellent communication skills resolving product consumer complaints assisted customers making payments establishing payment plans bring accounts current fielded customer complaints queries fasttracking problem resolution upheld quality control policies procedures increase customer satisfaction provided outstanding service new longstanding customers attending closely concerns developing solutions asked probing questions determine service needs accurately input information electronic systems developed strong customer relationships encourage repeat business aeroflow healthcare customer service associate batesville sc 102015 012017 delivered fast friendly knowledgeable service routine questions service complaints educated customers special pricing opportunities company offerings supported customer service goals enhanced relations friendly knowledgeable positive communication assisted customers making payments establishing payment plans bring accounts current provided outstanding service new longstanding customers attending closely concerns developing solutions processed documentation troubleshot discrepancies build client rapport recommended initiated product offerings meet customer changing needs maintained customer privacy protected company operations keeping information private confidential promoted brand marketing campaigns create interest customer handled large amounts cash balanced cash drawer daily within prescribed balancing guidelines operated multiline phone system online messaging system communicate customers partnered internal teams uncover customer needs crosssell opportunities consulted customers regarding needs addressed concerns trained new hires products services best practices protocols reduce process gaps rolled operational improvements solutions deliver topnotch customer service languages yoruba negotiated english negotiated accomplishments revamped approach included new materials resources improve effectiveness earned multiple recommendations referrals due quality service consistently maintained high customer satisfaction ratings developed relationships 1000s new clients typically exceeded sales goals 100 tutored 47 students per week improved scored average one letter grade