career overview jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom motivated professional willing go extra mile certified risk information systems control 8570 compliant well versed analyzing mitigating risk finding costeffective solutions excels boosting performance productivity establishing realistic goals enforcing deadlines qualifications web content management strong analytical skills proficiency tcpip protocols information security network penetration testing network asset management gui tools strong collaborative skills optimizing performance tuning capacity scalability planning iat level ii testing content management systems osioperation analysis 8570 compliant frame relay ssl lan wan man idsips ipsec vpn troubleshooting hubsswitches ethernet certification network security pursuing cehcissp pursuing security validator technical skills ipsecvpn seimssltlssqldnsdhcp 8570stigsrg accomplishments 3 2015 acted first point contact major technical issues including power outages system failures disaster recovery oversaw infrastructure three offices acted support helpdesk technicians department streamlined qa process increase efficiency reduce new scope work time one week developed communicated site usage security policies standards users established policies procedures using ways site identifying security events system analyzers staff planned installed maintained optimized documentation lanwanvpn network hardware software security systems communication links managed clients network lanwan hardware including routers switches load balancers wireless networking equipment successfully trained 25 employees use new operating system work experience 1st class carpenter network security asst 112013 042014 wabtec corporation milwaukee wi led design presentations product management team 12 prepared presented technical proposals clients worked clients analyze computing network needs installed appropriate solutions within organizations budget assisted monitoring reporting website traffic performance used pipe filter model find bottlenecks enable measurement system resource usage process behavior ensured containments properly secure prevent infiltration units board securing necessary access points help prevent breaches training staff proper procedures prevent security breaches materials manager 102011 112012 extended stay america red bank nj managed monitored materials scopes work implemented new site layout help increase productivity 50 reduced site congestion generated new avenues complete stages work 2 weeks deadline collaborated engineering department help streamline new traffic route new vendors district manager 042008 082011 ciocca dealerships muncy pa troubleshooted resolved web application issues escalated customer support departments 100 success rate assisted monitoring reporting website traffic performance completed proofofconcept thinclient web framework enterprise intelligence applications web developer extreme deadline developed new team agents trained team 15 new security policies well new certification requirements led project teams producing new accounts increased monthly revenue 560000 call center manager 012008 092010 gwyneddmercy college gwynedd valley pa used second voice tools managed support team implement new training strategies settling accounts cross training employees call model help increased productivity 780000 weekly revenue close account tickets 6800 weekly marketing pr manager 092006 112007 wallabyselite catering city state responsible implementation new mainframe development project served operating system expert providing technical support entire organization developed managed project plans providing status updates management managed monitoring reporting demographic research performance increased going attendance events 580 patrons 1600 patrons night education training bachelor science business management 2008 wilberforce university wilberforce oh minor management 37 gpa certificate program computer security 2015 infotec virginia bch va professional training comptia professional certification network certification security certification pursuing ceh certified ethical hacker pursuing cissp certified information systems security professional dod 8570 compliant studying diacap icd503 cloud security skills idsips identifying security events tcpip protocolssecurity configuration knowledgeipsec vpn ssltsl network configurationdata traffic analysis using event logger system logger snmpv3 ieee 8023 token ring arcnetfddi stigsrg cia incidence responseproxy logsnipsnids siem analysis