jessica claire montgomery street san francisco ca 9xxx5 555 4321000resumesampleexamplecom professional summary passionate health fitness professional dedicated improving dietary physical activity long term health habits people ages skills food counseling dietary habits expert excellent problem solver strong teaching skills work history 062014 current certified health coach personal trainer att charlottesville va strong motivator excellent communication skills encouraging personality able develop rapport clients ages health levels comprehensive knowledge health nutrition fitness lead educational presentations topics nutrition wellness interview clients analyze dietary habits overall health developed walking program corporate team member network create implement customized individual training programs coach support clients begin maintain balanced lifestyle health wellness 112006 current account manager 2 education 2014 1993 wells fargo city state primary contact client requests inquiries research analyze resolve customer concerns issues occur within data reconciliation process document standard operating process management procedures monitor loan activity establish trends identify areas opportunity lead several adhoc project requests external client organizing providing direction analysis team members overseeing efforts providing final product client developed led quality assurance program testing hamp loans servicers acted lead call monitoring initiative servicers collection loss mitigation practices identify areas risk recommend operational process changes developed review checklist scorecard monthly loan level process facilitate training team members monthly production processes develop lead team members initiatives identify industry best practices procedural control deficiencies result recommendations servicers improvements procedures controls health coach certification health coachpersonal training american council exercise bachelor science business administrationhuman ecology university maryland eastern shore princess anne md