jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary contract specialist experience administering contracts expertise negotiations contract structuring legal research looking leverage indepth contract experience new challenging role dedicated contract specialist professional experience contract administration proven leader success partnering departments develop enhance databases monitoring tools contracts personable dedicated customer service representative extensive experience industry solid team player upbeat positive attitude proven skill establishing rapport clients motivated maintain customer satisfaction contribute company success articulate enthusiastic resultsoriented demonstrated passion building relationships cultivating partnerships growing businesses skills organizational skills time management flexible project planning conflict resolution collaboration friendly positive attitude quick learner issue conflict resolution team player attentive great listener attention details clear communicator education training ofman high school los angeles ca 062009 high school diploma american career college los angeles ca 122011 certification optical dispensing experience ascena retail group sales matthews nc 112021 012022 sold various products explaining unique features educating customers proper application answered incoming telephone calls provide store products services information retained product service company policy knowledge serve resource coworkers customers built trusting relationships customers making personal connections met merchandise processing standards maintained organized accessible work area negotiated closed deals minimal oversight worked fellow sales team members achieve group targets amita health credentialing assistant grosse pointe woods mi 082020 102020 maintained informational resources tracking documenting requests updates certification credentialing performed primary source verifications criminal histories licenses board certifications checked applications missing information organized paperwork confirmed facility user credentials initiate maintain registration enrollment processes processed documents statuschange requests conducting followup assessment regarding enrollment inquiries set npi numbers providers facilities updated current profile information tagged documents according tiered access thresholds updating packets reviewing reports forwarding items requiring approval verification tucson medical center contracting specialist benson az 012020 072020 responded client requests client support phone email interoffice chat service maintained communication colleagues promote knowledge sharing project collaboration monitor existing contracts upcoming expiration dates subsequently coordinating appropriate channels contract renegotiation possible renewal developed contracts legal review presentation senior management staff identified operational performance issues worked managers resolve concerns completed various reports analyzed report decide improvements could made compiled verified data resolve issues streamline efficiency archcare provider relations representative bronx ny 092014 102019 investigated concerns billing claims questions behalf providers cultivated strong relationships maintain provider network knowledge implement corrective actions ongoing issues enhanced client satisfaction ratings resolving disputes partnering healthcare providers clarify issues stayed current available policies plans eliminated contractual risks instructing providers coordinating educational material distribution reviewed complex unusual claims determine coverage restrictions trained facility volunteers guest relations procedures patients rights received patient inquiries complaints directed appropriate medical staff members explained policies procedures services providers helped protect providers facility legal liabilities proactively assessing risks assisted providers us skillfully developed department goals objectives standards performance policies procdures money mart customer service representative pearl city hi 092013 092014 deescalated problematic customer concerns maintaining calm friendly demeanor documented conversations customers track requests problems solutions upheld strict quality control policies procedures customer interactions provided outstanding service new longstanding customers attending closely concerns developing solutions asked probing questions determine service needs accurately input information electronic systems escalated customer concerns store issues inventory requirements supervisors made outbound calls obtain account information secured client retention driving service product benefits features recommendations around clients needs worked supervisor develop customer service improvement initiatives created implemented process improvements reduce workloads bolster callback efficiency supported operational improvements resolution problems deliver topnotch customer service kaiser permanente optical dispenser pinole ca 022012 022013 sold recommended eyewear products merchandise services retail clinical settings order drive company revenue meet customer needs assisted patients customers choice frames best fit budgetary requirements style preferences collected customer measurements bridge eye size temple length seg heights vertex distance pupillary distance pantoscopic tilt scheduled appointments verified insurance coverage maintained accurate patient records assisted prel preliminary testing investigated resolved customer complaints adjusted repaired customer eyewear instructed patients insertion removal cleaning care proper handling contact lenses coordinated office bookkeeping reporting communication customers vendors maintained office equipment used hands heat tools bend shape frames fit customers face repaired adjusted frames meet customer needs took took specific facial measurements including optical centers eyes pupillary distance temple length instructed customers methods adapting glasses proper wear necessary care wrote detailed work orders specifying parameters lenses frames pulled patient insurance information placed corrective lenses orders checked patients appointments helped clients select frames meeting individual needs flattering facial styles appropriate eye measurements optical prescriptions eye measureme recommended specific lenses coatings frames suit individual client needs promoted goods customers including contact lenses spectacles sunglasses accessories measured clients documented information bridge eye size temple length vertex distance pupillary distance optical centers eyes documented customer prescriptions wrote detailed work orders collected payments facilitate smooth appointments pretested patients prior optometrist examination assessing pressures visual acuities autorefraction conducted special tests field vision assessment octs pachymetry