jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary management experience desire work best skilled management professional eager contribute expertise strong personnel development skills communication talents toward actively supporting organization maximizing performance highlights client relations specialist team management focused customer satisfaction training development deadlineoriented customer relationship management software crm high customer service standards employee relations specialist call center management experience strong problem solving ability customer service management expertise education pima community college tucson az 2015 certificate systems administrationnetworks pima community college certificate systems administrationnetworks 2015 present grade gpa 38 accomplishments exceeded corporate target customer satisfaction 4 months row experience bluegreen resorts merchant services advocate hampton va 062013 current solves challenging member situations creatively efficiently maintaining livingsocial brand promise surprising delighting utilizing strong listening skills empathy probing techniques identify reasons disconnect overcome objections builds strengthens relationships merchants providing exceptional merchant experience ensure quality experiences manages logistics promotions directly merchant via phone email quickly responds resolve merchant questionsissues keeps records merchant interactions transactions recording details inquiries complaints comments well actions taken problem solving utilizing internal teams solve complex issues communicates effectively across internal channels provide effective solutions best buy mobile sales consultant seasonal city state 102013 022014 provided personalized service exceptional expertise customers handled aspects sale including customer contracts warranties customer payments cash credit cardcheck transactions developed maintained communicated strong uptodate knowledge wireless products accessories pricing plans service features customercontactchannels inc operations supervisortmobile gen care city state 062012 062013 maintained client satisfaction oversaw agents meeting required metrics kpis coached agents help grow succeed goals set forth coach behaviors implemented new changes ensure everyone board new changes address concerns took place set career paths mentored individuals seeking move company scheduled meetings interviews also interviewed individuals interest new positions hiring manager assisted training individuals learn skills necessary client lob organized training groups well facilitated quality assured calls ensure company policies meet synchronoss technologies operations team leadatt consumer mobility city state 072011 062012 effectively oversaw agent personal payroll processing attendance etc efficiently trained new employees company policy procedure consistently ensured delivery quality customer service vital sustaining growing client base sent eod report operations teams included hourly interval report information pertained day calibrated every week contact centers client review qa looked intervals ensure service level forecast percentage abandon rate calls answered clients expectations communicated operation management centers go questions concerns day held meetings operations manager also client webex phone review results coached agents daily basis performance quality assurance adherence sales conversion rate etc successfully steered home goods sales operations generate high volume growth revenue watermark retirement communities assistant supervisor city state 042009 062011 maintained contact kitchen staff management serving staff customers ensure dining details handled properly customers concerns addressed speak patrons ensure satisfaction food service respond complaints make conversation assigned patrons tables suitable needs according rotation servers receive appropriate number seatings checked customers ensure enjoying meals take action correct problems presented menus patrons answer questions menu items making recommendations upon request inspected dining serving areas ensure cleanliness proper setup languages english native bilingual proficiency spanish native bilingual proficiency skills operations management team leadership customer experience training