kyisha siemers functional consultant kyishasiemersgmailcom 169 9420226 123 maple st detroit mi 48201 education bachelor business administration management information systems michigan state university east lansing mi sep 2017 may 2022 relevant coursework database management systems analysis design project management cybersecurity business analytics enterprise resource planning programming business applications links linkedincominkyishasiemers skills salesforce workday sap s4hana oracle cloud microsoft dynamics 365 servicenow netsuite languages english bengali hobbies software development reading emerging technologies profile resultsdriven functional consultant 1 year experience providing expert guidance clients optimizing business processes implementing technology solutions proficient analyzing client requirements recommending targeted solutions facilitating change management demonstrated ability collaborate crossfunctional teams ensure timely project completion eager contribute growth efficiency businesses innovative customized strategies employment history functional consultant cognizant technology solutions mi mar 2023 present successfully implemented erp system major automotive client leading 15 reduction operational costs 20 increase efficiency across organization streamlined business processes leading healthcare provider resulting 25 improvement patient data management 10 increase overall customer satisfaction led team 10 consultants successful integration crm solution global retail company increasing sales 12 boosting customer retention 8 oversaw digital transformation financial services firm led 30 increase productivity 20 reduction manual processes 15 growth revenue associate functional consultant deloitte consulting mi sep 2022 jan 2023 successfully led team 5 consultants streamline business processes major automotive client resulting 25 reduction operational costs 15 increase overall efficiency developed implemented customized erp solution large manufacturing client leading 20 improvement production planning accuracy 30 reduction inventory holding costs conducted comprehensive analysis healthcare clients operations identifying areas improvement providing recommendations led 10 increase patient satisfaction 12 reduction administrative costs played key role digital transformation project major financial services client successfully migrating legacy systems cloudbased platform reducing expenses 18 improving system reliability 30 certificates salesforce certified service cloud consultant dec 2021 microsoft dynamics 365 finance operations apps solution architect expert may 2020 memberships association professional consultants apc