jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary knowledgeable dedicated customer service professional extensive experience customer service retail banking industry solid team player outgoing positive demeanor proven skills establishing rapport clients motivated maintain customer satisfaction contribute company success specialize quality speed process optimization articulate energetic resultsoriented exemplary passion developing relationships cultivating partnerships growing businesses accomplishments currently providing mentor support new hire teams online banking tier 2 trained supervised team 15 staff members documented resolved sales issues led increased regional sales telephone service professionally processed 80 calls per day providing information service ensure customer satisfaction customer followup ensured customers satisfied company products services purchase followup calls multiple top customer service professional awards top sales personal banker award customer relations earned highest marks customer satisfaction companywide skills documentation reporting inbound customer service payment processing first call resolution staff education training sales expertise training development aptitude complaint resolution work history inbound outbound calling service standard compliance technical support professional telephone demeanor creative problem solving good listening skills multiline phone talent customer care consultantonline banking specialist 112020 current wells fargo lake ronkonkoma ny evaluated customer information explore issues develop potential solutions maintain highquality service maintained accurate current customer account data manual forms processing digital information updates updated customer accounts system database latest details support accuracy efficiency future interactions eliminated inefficiencies educating training new employees best practices customer care procedures provided primary customer support internal external customers fastpaced environment maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns fielded customer questions regarding available merchandise sales current prices upcoming company changes maintained 94 satisfaction score consistently resolving 96 firstcall issues delivered customer support 80 callers work day resolved online banking issues online bill pay external transfers zelle transfers online maintenance issues login issues online banking navigation escalated cases appropriately case issues couldnt resolved immediately make sure customers fully access functions online banking personal banker 032019 112020 fedex saint george ut assisted customers setting closing accounts completing loan applications signing new services developed topperforming teams leading increased branch efficiency positive customer feedback provided advice different bank products financial options managed escalated phone calls applying conflict resolutions skills extensive knowledge bank policies products services trained mentored junior banking staff maximize performance efficiency compliance understood applied selling techniques open develop close sales created product interest actively crossselling products services pursue customers utilized uptodate information make effective decisions governing bank operations adhered established security procedures reported potential fraud safety violations management immediate recourse responded 30 basic inquires per day regarding procedures policies check verification deposits stop payments balances lost stolen credit cards ordered different currency cash supplies materials secure inventory sensitive propriety items achieved recognition management 9 consecutive months meeting sales targets lead customer service associate 052015 102018 american express city state developed actualized customer service initiatives decrease wait times conferred customers concerns products services resolve problems drive sales provided primary customer support internal external customers fastpaced environment maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns liaised customers management sales team better understand customer needs recommend appropriate solutions entered customer interaction details microsoft excel track requests document problems record solutions offered preserved revenue streams utilizing strong communication negotiation skills offering refunds last resort maintain customer satisfaction used company troubleshooting resolution tree evaluate technical problems leveraging personal expertise find appropriate solutions resolved product service problems clarifying customers complaint determining cause problem selecting best solution solve problem established efficient workflow processes monitored daily productivity implemented modifications improve overall effectiveness personnel activities supervised guided new employees inbound calls responded quickly questions improved understanding job responsibilities established updated work schedules account changing staff levels expected workloads helped employees daytoday work complex problems applying motivational analytical strategies maximized customer satisfaction handling 80 customer email telephone interactions day worked new hire training develop customer service improvement initiatives achieved high quality marks quality assurance evaluations 2016 2018 education associate science maths physics chemistry 092013 dayalbagh university agra india majored mathematics minored english