bradly koss 2642 pacocha burg new york ny p 1 555 219 7684 experience hayes group san francisco ca bpo manager 042018 present demonstrated ability analyze problems probe facts identify question assumptions find creative effective solutions meet business goals without comprising customer satisfaction work fast paced environment tight deadliness develop update global process landscape standard operating procedures act significant source guidance o2c understanding experience finance system implementation projects hands experiences technologies like sap s4 hana collection tools get paid fscm fica etc rueckerlubowitz san francisco ca bpo manager 062011 122017 graduatepost graduate recognized university mba premiere institute additional qualifications working capital space project management added advantage minimum 712 years experience large global multinational organizations ability manage change understand concepts change management demonstrated capabilities ability experience interact multiple vendors service delivery ability experience identifying business improvement ideas establish business cases education baylor university bachelors business skills administers policies guidelines directly affect teamwork activities establishes deadlines completing assignments provides direction regarding account policy procedure updates serve liason staff clients leadership various departments within organization leading team meetings asking questions better understand calls representatives receiving educating coaching team members regarding processes practices explain expectations employees