jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary experienced senior operationsproject manager possessing comprehensive knowledge project program management techniques natural leader driven motivate teams exceed business goals targets pressure assertive enthusiastic 15 years management experience extensive knowledge clinical trials industry highlights new business development procedure development process improvement strategies contract management systems implementation head clinical protocol management services 2008 102013 calibre global perth wa relationship building client relationships staff development vendor sourcing purchasing procurement experience project management defined project deliverables monitored status tasksdrafted action plans led meetings department executives review project status proposed changes collaborated crossfunctional teams draft project schedules plans updated managed project databases business development negotiated rates cut costs benefit corporate partnerships identified coordinated participated client relationshipbuilding activities meetings tracked rfps bids develop new business opportunities client support services developed implemented monitored programs maximize customer satisfaction manage onsite customer service representatives interviewed hired trained new quality customer service representatives developed implemented policies procedures process improvement initiatives improve retention rates increase customer satisfaction logistics negotiated contracts outside providers minimize costs company customers forwarded clientrelated quality service issues appropriate manager resolution capa reporting hosted monthly kpi metrics review meetings vendors ensure optimal service delivery production reviewed production orders schedules delivery dates inventory levels determine product availability trained developed counseled employees develop high performing team budgeted monthly departmental expenses implemented cost controls provided detailed monthly departmental reports updates senior management achievements instrumental establishment newly formed business venture sonic clinical trials pty ltd successfully completed development fully validated clinical trials management system along accredited central laboratory supporting operations facilities sops achieved projected business plan goals within expected time lines order turn sonic clinical trials successful profitable division sonic healthcare servicing pharmaceutical biotech industries running clinical trials asia pacific region operations manager 1998 112007 sonic clinical trials pty limitedcovance clscity state project set management senior manager projects sonic clinical trials collaboration global project manager assigned covance cls providing presentations investigator meetings site training sessions recruited hired trained 25 new employees operations kit production logistics management training operations department personnel identify process efficiency improvements implement solutions kit production facility management including inventory management logistics earned covance way award increasing productivity efficiencies 100 growth period region achievements regional coordination management 800 clinical studies australia new zealand asia pacific spanning 12 years studies spanned 20 different therapeutic areas serviced 2000 regional investigator site locations effectively built strong operationscustomer support team production facility laboratory covance cls singapore established 2000 provided support training new covance cls personnel client support sample management departments operations supervisor laboratory scientist 1996 1998 sonic clinical trials covance cls city state achievements founding member sonic clinical trials division douglass hanly moir pathology exclusive contract covance central laboratory services inc received training international covance europe us locations well site sydney training given necessary lab operational functions required support central laboratory services region covance cls scientific officermedical scientist 1992 1996 douglass hanly moir pathology sydney australia night supervisorlaboratory assistant 1989 1992 southwest diagnostics pathology sydney australia bachelor science medical laboratory science charles sturt university nsw work history education diploma applied science nursing catholic college education nsw professional courses certifications certification iata dangerous goods awareness sydney nsw training emotional intelligence sydney nsw training leadership action workshop sydney nsw training conflict management resolution sydney nsw training good clinical practices sydney nsw training people management program sydney nsw training fda 21 part 11 data integrity sydney nsw cross cultural training business japan sydney nsw course labware lims administrator 1 sydney nsw course computer systems validation sydney nsw skills operations startup organizational skills project management team building leadership business development departmental operations management staff training development vendor contract negotiations customer relations quality management logistics communication skills workflow planning time management biological samples transportation logistics iata dangerous goods systems user requirement specifications systems validation professional affiliations arcs australia association regulatory clinical scientists dia drug information association clinical partnerships asia