jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary natural leader interested effecting positive social change adults minors troubled situations active participant political process disciplined personality courteous fiscally responsible excellent project management organizational skills adaptable personable community outreach expert violence prevention addictions expert working collaboratively training development organizational skills people skills reliable trustworthy active listening data management work ethic conflict resolution hazmat technician problem resolution friendly positive attitude critical thinking emergency response training homeless dual diagnosed populations microsoft office first aidcpr relationship building customer service team management creative problem solving deescalation techniques understanding customer needs skills needs assessment data entry maintenance calm professional pressure customer data confidentiality multitasking prioritization efficient detailoriented responding difficult customers upbeat positive personality team member motivation team building communication team collaboration technical documentation reporting regulatory compliance license inspections correction plans safety awareness technical reviews family case plans interagency collaboration conducting interviews evaluation assessment eligibility requirements home visits community referrals case history compilation victims advocate ii 102019 current experience coastal carolina university conway ky calledout crime scenes serious nature assist victims hospitalstreatment centers responded fatality traffic crashes provide assistance local resources victims families provided professional support services assigned kentucky state police ksp post assistance troopers detectives dealing situational assessment crisis intervention related victims crime nonoffending family members impacted crime supported crime victims victims families crime scenes aftermath traumatic event acted liaison crime victim officers detectives commonwealth attorney staff officers kept case officers apprised new information reviewed assess police crime reports contact crime victims mail phone person provide guidance education information regarding case services available maneuvering within criminal justice system reviewed department social service dss form 115 contact victim families assess circumstances reported set interviewsexams local child advocate center cac needed communicated school system student victim family member potential impact upon school educational activities assisted eligible crime victims applying financial assistance state community nonprofit organizations provided information resources available domestic violence sexual assault services referrals counseling medical legal social service needs assisted completing proper documentation pertaining emergency protection ordersdomestic violence orders provided assessment data program administrator monthly basis documented contacts assessment results agency database supported crisis intervention advocacy victims part crimes evaluated addressed individual client needs concerns produced referrals various community resources housing transportation services contacted child protective services regarding identified atrisk children assisted individuals criminal justice process providing information support human services surveyor 062019 102019 ymca greater cleveland chardon ky planned inspected enforced andor consulted duties involving health social care services childcare providers completed onsite environment rating scales childcare providers determine appropriate star quality rating took part staff trainings workshops meetings build upon developed skills set gain better understanding tasks responsibilities attended meetings participated staff development training activities evaluated staff performance multiple facilities made recommendations training improvement human services surveyor 122013 062019 ky office inspector general city ky planned inspected enforced andor consulted duties involving health social care services surveyor minimum qualification test smqt certified passage date 12112015 team lead surveys complaint investigations took part staff trainings workshops meetings build upon developed skills set gain better understanding tasks responsibilities family support specialist ii 072009 122013 chfsdcbs city ky conducted administrative work clerical office work worked directly public reviewed monitored determined eligibility food benefits kentucky transitional assistance program medical assistance child support used kames software document case history entered client data centralized database maintained uptodate case records clients demonstrated effective culturally sensitive engagement patients families partners patient accessregistration clerk switchboard operator 062005 122013 saint joseph city ky conducted customerpatient service management pbx laboratory behavioral health transporter decontamination captain emergency response team verified insurance collected critical data elements properly identify bill patients answered calls friendly polite approach engage callers deliver exceptional customer service alerted staff emergency information general announcements using pa system registered patients using proper data entry procedures fully compliant icd10 cpt codes completed connections callers departments professionals accurately transcribed message details promptly relayed appropriate recipients provided patient information visitors responded telephone inquiries regarding patient information accordance facility policies served radio dispatcher maintaining proper radio paging procedures participated emergency preparation meetings understand crisis management procedures updated patient demographic information meditech system prevent treatment recordkeeping errors screened patients admissions processes handled incoming calls friendly cheerful attitude organization using saint joseph londonline system family preservation specialist 052009 072009 buckhorn children family services city ky conducted therapeutic interventions families prepared treatment plans served treatment teams provided direct inhome services support family stabilization reunification assessed individual family community risks family needs community resources provided case management link families appropriate resources interviewed family members assess situations capabilities problems met clients determine necessary services make treatment recommendations referred individuals families relevant community programs volunteercounselormentor 082008 052009 appalachian childrens home city ky participated recreational activities youth well assisting schoolwork used interpersonal skills strived provide best possible care juveniles custody commonwealth kentucky 3509 joined direct care staff evaluated patient behavior moods responses inform diagnosis treatment plans student assistant 082006 052009 knox county attorneys office city ky offices victims advocate truancy juvenile drug court home incarcerations kentucky baptist homes children contributed positive educational setting delivering gentle discipline promoting student success followed school schedules policies promote safety learning supervised children participated children activities enforced rules behavior procedures maintain order among class collegiate athletic team sports manager 082005 052009 union college city ky promoted effective professional relationships coaching staff athletes showing respect dependability courteous managed travel transportation arrangements help athletes participate away games outofstate tournaments monitored equipment use storage safeguard damage theft responded promptly emergencies assess situations administer first aid coordinate additional personnel cleaned sanitized recreational equipment facility standards assisted practices videoed games home guest teams camp counselor 052008 082008 ksp trooper island city ky cultivated effective relationships campers camp counselors utilizing active listening dynamic interpersonal skills engaged children arts crafts singing sports activities games field trips maintaining safe environment checked campers struggling various social recreational skills maintain camper parent satisfaction enforced discipline policies protect safety recreational activity participants coordinated led group activities campers counselors designed activities help individuals overcome confidence issues build strength explained principles techniques safety requirements activity participants prevent injury assisted homesick children actively listening concerns providing emotional support planned various indoor activities periods inclement weather promote camper satisfaction helped campers build confidence selfesteem consistent guidance mentoring monitored signs physical emotional distress stopped activities administer care appropriate inspected safety equipment around recreational areas increase emergency preparedness reduce injuries supervised youngsters activities prevent injuries accidents played various outdoor sports children teaching rules demonstrating good sportsmanship maintained tidy clean organized play work areas worked creatively staff develop carry new themes events camp participants explained enforced rules keep campers safe healthy collaborated staff establish maintain supportive structured environment assisted campers behavior issues helped children open bond new friends developed engaging informative activities campers cultivated deepened relationships staff families camp children showed professionalism working campers willingness learn job provided swimming kayaking canoeing lessons boost confidence encourage safety sales associate specialist 032003 082005 big kmart city ky worked retail sales provided customer service management inventory management conducted risk assessmentloss prevention engaged positively customer providing professional polite support sales service needs completed customers purchase effectively processing credit debit cards cash personal checks welcomed customers offered help locate items suggested merchandise without intrusive pushy maintained current knowledge special savings sales promotions offerings enhance customer support counted cash made change stored coupons keep organized balanced cash register drawer arranged merchandise display highlight new styles attract customers enhance sales maintained current store product promotional knowledge drive consistent sales processed payments maintained accurate drawers meet financial targets organized store returning merchandise proper areas restocked displays mixed matched paints according customer specifications monitored supervised customers activities store detect signs attempted theft served team lead safety loss prevention operations teaching fellow employees various methods prevent theft identified potential shoplifters alerted management maintained store compliance physical security schematics protect assets sales associateclerkdriver 082001 052004 carousel florist city ky conducted inventorycustomer service management distribution delivered highquality customer service deep commitment knowledge performance supported office clerical functions using word processing software email office machines answered multiline telephone system routed calls appropriate personnel assisted payment processing investigated financial discrepancies processed accounts payable accounts receivable updates maintain current financial records cut arranged produced flower bouquets potted perennial plants according customer specifications prepared processed floral orders customer specifications via phone resulting instore consultations communicated clearly effectively customers determine type arrangement desired occasion date time location arrangement needed utilized expert communication skills collaborate customers design bouquets corsages floral pieces meet requirements received incoming flower deliveries placed new stock refrigerators delivered goods services customers time excellent condition planned executed efficient routes optimize time fuel costs delivered customer orders collected payments keep accounts current education training bachelor science criminal justicesociology psychology 052009 union college barbourville ky student government association senator director student conduct board americorps bonner scholar major criminal justice sociology minor psychology activities honors kentucky weapons mass destructionhazardous materialscounter terrorism operations support team task force 11 homeland security csepp chemical stockpile emergency preparedness program team member kccrt kentucky community crisis response team team member laurel county dpsem deputy directorregional hazmat team ridealongs london city police department pride cleanup peer mentor make difference day union college common partners program habitat humanity volunteer food pantry christian life fellowship 2year cadet ambulance incorporated laurel county 3 year member bonner scholars program 3 year member student conduct board 3 year member student government association repair affair project coordinator spring trip project coordinator 4 year mens basketball manager ksp post 11 citizens police academy 2009 graduate casa court appointed special advocate 1st aidcpraed infant adolescent adult hiv bluegrass awareness accomplishments received ky govenors volunteerism award 2010 member ky community crisis response board ky dph laurel county regional hazmat csepp team london american red cross hazmat operationsawarenesstechnician national incident management systems khelps esf8 doc team mrc nonmedical group homebuilders module certified sexual harassment workplace domestic violence elder abuse chaplain training notary public