jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary office customer service experienced reliable dynamic responsible strong problem solving skills organized summary qualifications dedicated selfmotivated individual offering great background office environment handson experience quality customer service able produce results client employer expectation excellent communication organization time management skills strong multitasking abilities needing little supervision work well independently contributing member team proficient microsoft office suite internet enthusiastic personal assistant fast learner deliver results quicklyenergetic motivated assistant highly organized skilled balancing needs clients personal professional capacitiesaccurate assertive adaptable personal assistant effectively multitask challenging situations meet critical deadlinesoutstanding personal assistant driven provide excellent support busy business professionals little guidance expert excel functions multitasking highlights database facsimile filing inventory materials mail money office machines photocopiers pricing sales scanners telephones voice mail experience sales 022015 current api group corporation meridian id collected customer feedback made process changes exceed customer satisfaction goals made reasonable procedure exceptions accommodate unusual customer requests provided accurate appropriate information response customer inquiries addressed customer service inquiries timely accurate fashion maintained uptodate records times worked upper management ensure appropriate changes made improve customer satisfaction provided cross training 3 staff members recommended helped customers select merchandise based needs exchanged returned merchandise customers quickly efficiently confirmed appropriate changes made resolve customers problems extended customer subscriptions offering discounts promotions ensure high customer retention rates informed customers sales promotions friendly engaging manner processed 14 customer sales per day trained new employees company customer service policies service level standards sales consultant 2014 022015 thi ecommerce houston tx communicate customers employees individuals answer questions receive distribute money address complaints ensure customer satisfaction receive numerous compliments customer service daily stock clean supplies inform customers sales pricing along information regarding products close register stand feet long periods time answered customers questions addressed problems complaints person via phone opened closed store included counting cash drawers making bank deposits helped customers select products best fit personal needs educated customers product service offerings kept showroom clean maintained neat orderly product displays built customer confidence actively listening concerns giving appropriate feedback completed floor replenishment guarantee size availability promote customer satisfaction communicated information customers product quality value style balanced needs multiple customers simultaneously fastpaced retail environment built maintained effective relationships peers upper management attended team meetings month voice concerns offer constructive feedback others team member 2013 2014 northwest landscape services snoqualmie wa communicate customers employees individuals answer questions take orders address complaints handle large amounts cash throughout day ensure customer satisfaction receive numerous compliments customer service daily prep work stock supplies sanitize keep cleanliness order close register dining area sweep mop stock next shift stand feet long amount time office clerk 2012 2013 popular inc perth amboy nj communicate customers employees individuals answer questions disseminate explain information take orders address complaints answer telephones direct calls take messages compile copy sort file records office activities business transactions activities handled incoming outgoing correspondence including mail email faxes operate office machines photocopiers scanners facsimile machines voice mail systems personal computers compute record proofread data information records maintain update filing inventory mailing database systems either manually using compute open sort route incoming mail prepare outgoing mail review files records documents obtain information respond requests deliver messages run errands inventory materials supplies services screened telephone calls inquiries directed appropriate devised maintained office systems efficiently deal paper flow created expense reports using microsoft excel spreadsheets typed documents updated websites compiled information meetings conducted extensive online phone research education high school diploma 2014 gateway high school kissimmee fl languages fluent spanish report writing skills business correspondence excellent communication customer satisfaction customer satisfaction customer service customer service database email expense reports fast faxes facsimile filing inventory listening mailing materials meetings microsoft excel mail money office neat next office machines photocopiers pricing quality report writing research retail sales scanners fluent spanish spreadsheets take messages team player telephone telephones phone phone etiquette typing speed voice mail websites