jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary highperforming operations manager 23 years experience delivering successful improvements business operations profitability team development resourceful project manager compliance specialist ability thrive fastpaced changing environments dedicated sustaining operational accuracy delivering results optimal profitability skills incidents management solutions development experience systems implementation staff training development operations manager 101997 112020 clarion security memphis tn recruited hired trained crew members application projects customer relations customer service established work priorities meet customer referral obligations timely delivery durable medical equipment collaborated staff maximize customer satisfaction streamline procedures improve bottomline profitability implemented policies standard operating procedures managed quality customer service logistics implemented process improvements based identification productivity quality issues facilitated timely comprehensive audit preparations inspections conducted root cause analysis adhered corrective preventive actions capa system procedures specific fda dot joint commission cms hqaa developed led quality management systems standards compliance including sops fda good current manufacturing practices team improvement programs enforcement company regulatory requirements improved morale management communication creating employee recognition rewards practices driver monthly incentive program recognized best nationally hme industry reduced process lags effectively trained team members best practices protocol supported corporate committee generated status update reports strategy initiative effectiveness offering corrective actions compliance committee traction committee managed daily operations including supervising multiple team members across 19 locations aided senior leadership executive decisionmaking process generating daily reports recommend corrective actions improvements trained mentored supported highperforming team providing regular performance review feedback coaching deficient areas corporate trainer following areas fda dot hazardous material security awareness vulnerability reasonable suspicion enforced security policies procedures protect company assets theft loss damage conducted performance reviews providing coaching feedback benefit company employee developed incident management strategy including troubleshooting root cause analysis timely resolution planned daily operational strategies including delivery routing team workflows promotional initiatives implemented facilitated covid 19 procedures respiratory clinical support technician 081988 101997 geo group inc caldwell id improved patient outlook daily living compassionate care maintained clean wellorganized environment promote client happiness safety monitored reported clients progress facilitated best care developing strong trusting rapport patient recognized management providing exceptional customer service provided excellent service attention customers facetoface phone conversations handled delegated tasks including setup respiratory equipment cpapbipap apnea monitors home polysomnograph testing oxygen concentrators driver 051982 081988 white white city state achieved consistently high customer scores due exceptional service followed safety rules keep clean driving record accidents incidents consulted customers gain feedback address concerns products services performed activities time maintaining regular attendance punctuality support scheduling work coverage verified contents inventory loads shipping papers determine discrepancies setup durable medical equipment hospital beds wheelchairs different oxygen modalities coordinated team members remained flexible work scheduling meet service needs loaded unloaded merchandise efficiently meet demanding route targets demonstrated professional conduct clients deliver outstanding customer service cleaned vehicle regularly maintain professional appearance education training high school diploma arthur hill high school saginaw mi delta college bay city mi davenport university grand rapids mi activities honors bod georgetown little league assistant softball coach jenison junior high school coached ayso soccer