jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom executive profile performancedriven accomplished director information technology offering unique combination operations management experience strong leader demonstrated success managing providing leadership diverse technological environment creative dependable enthusiastic change agent proven track record improving efficiencies reducing costs visionary superior longterm planning project management experience proven ability implement standards procedures improve business processes functionality skilled coalitionbuilder management practices motivate improve staff performance levels forming cohesive team innovative customeroriented formulate strategies address service delivery demands resource capacity areas expertise executive leadershipmanagement information technology project management networking relationship building operationsadministration skill highlights guest services inventory control procedures merchandising expertise core accomplishments professional experience loss prevention cash register operations product promotions 042000 2014 director information technology hartman executive advisors baltimorewashington dc metro area md provides leadership directing planning managing implementing information technology needs city greensboro provided oversight direction application services gis network services public safety divisions establishes guidelines programs effective information technology management facilitates implements citywide strategic policy planning development deployment information technology key achievements generated savings 400k per year implementation voip partnered ncdot gdot implement citywide fiber optic network infrastructure implemented online payments parking tickets utility bills received 1 million payments date last five years maintained 95 customer satisfaction rating 98 uptime server network environment implemented virtualized server environment business continuity site redundant san servers network infrastructure reestablished technology advisory committee 061998 042000 network services manager ametek inc depew ny managed desktop services division included help desk local area network server administration training leasing computer technology maintained assisted support enterprisewide technology deployment ensured customers technology needs addressed resolved efficient effective manner key achievements championed organizational strategic initiative implement clientserver environment microsoft exchange leasing computer technology managed directed installation 900 workstations ahead schedule budget managed implemented 28 million internal service charge back structure help desk support leasing computer technology implemented custom helpdesk request application includes customer satisfaction survey closed call 061989 071998 data communications analyst city greensboro city state installed maintained configured analyzed data communication needs city greensboro installed configured modems multiplexers routers control units dec ibm terminals analyzed system needs configuration requirements acquire appropriate equipment managed maintained resolved complex system problems ibm mainframe vax systems servers key achievements configured 450 users allinone project leader upgrading ibm mainframe vse esa developed operations manual ibm mainframe employee year finalist 1996 091986 061989 electronics technician north carolina state university city state repaired installed configured maintained pcs servers modems communication equipment installed designed network data communication circuits managed setup installed communication equipment included midrange servers communications equipment vax systems pcs key achievements designed installed wiring communications infrastructure student registration established redundant communication links remote sites developed planned communications infrastructure campus computer labs education november 2005 certified chief information officer cio 1986 uncchapel hill chapel hill nc bs industrial technology electronics north carolina state university greensboro nc professional affiliations member north carolina local government information systems association nclgisa member southeast association telecommunications officers advisors seatoa member public technology inc pti previous board member greensboro municipal credit union chairman technology committee previous board member welfare reform liaison project wrlp previous president national forum black public administrators nfbpa triad chapter skills budget clientserver customer satisfaction dec directing direction gis government help desk support help desk ibm ibm mainframe information technology local area network leadership managing microsoft exchange 98 modems enterprise network organizational pcs project leader routers safety san servers strategic upgrading vax voip vse wiring