professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom windows excel word powerpoint visio csgacsr outlook quickbooks pro lotus notes ccb kronos oracle 11i ituran usa five years experience managing utility staff 44 ten years supervisory experience eight years experience managing budget 10 million dollars experience working public city departments approximately 8 years experience presentingspeaking commissionboard approximately 3 years director experience skills financial statement review performance monitoring evaluation problem anticipation resolution work history assistant directorpublic works 112019 current magellan health fort hood tx process improvement initiatives public works supervises plans organizes directs coordinates activities several public works divisions supervises assists trains directs various personnel schedules work assignments department staff conducts performance evaluations various department personnel recommends hiring discipline promotions approves overtime sick leave vacations assigned staff provides leadership support director coaching evaluating staff establishes operating procedures training programs safety processes divisions may respond emergency call outs work hours weekends etc 365 days per year serve acting public works director absence administers building maintenance contracts assists preparation monitoring departmental budget performs oversees inspections facilities public beaches composes edits prepares correspondence invoices statements reports departmental documents designs maintains specialized reports coordinates special projects committees coordinates participates various boards direction supervisor responds telephone inperson inquiries greets general public contractors city officials answers various inquiries personally handles citizen complaints understands city policies procedures municipal ordinances develops revises office division procedures develops revises emergency operations procedures recommends hiring discipline promotions approves overtime sick leave vacations customer service superintendentpublic utilities 052014 current city west palm beach city state facilitates communication daily coordination forty four field customer service staff oversees operations assure work flow prioritized appropriately manages activities assigned staff customer service utility billing backflow prevention meter shop operations utilities dispatch operations interviews makes recommendations personnel issues completes performance appraisals counsels employees performance related issues evaluates workload assignments resolves interpersonal conflicts among staff schedules employees assigns work monitors progress guides develops employees accomplishment duties supervises participates investigation resolution customer complaints prepares monitors annual operating capital budgets develops policies procedures ordinances rfps related areas responsibility oversees special projects needed actively promotes citys safety programs ensures workers follow established safety practices customer care supervisor 102003 052014 comcast cable communications city state supervise team sixteen billing repair customer care professionals including establishing performance goals providing focus performance reviews employee development partner team manager coach develop lead effective customer care team achieve clearly defined productivity goals communicate manage expectations work adherence compliance work order accuracy achievement service level utilizing call monitoring reports actively promote motivate individuals team toward achievement sales goals education bachelor business administration american intercontinental university weston fl gpa 390 summa cum laude certifications g400 advanced incident command system command general staff january 2017 emergency management institute backflow prevention tester certification april 2015 florida plumbing backflow association boynton beach fl cross connection control program manager june 20 2014 cross connection control ordinance organization june 20 2014 cross connection control survey inspection june 20 2014 introduction backflow prevention june 20 2014 treeo center university florida gainesville fl affiliations american backflow prevention association since 2014 american water works association since 2014 american public works association since 2019 nafa since 2019