jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional profile highly motivated sales associate extensive customer service sales experience outgoing sales professional track record driving increased sales improving buying experience elevating company profile target market qualifications toolssoftware rational tools requisite pro clear case clear quest test manager mercury test director mercury loadrunner autotester ms project pvcs relevant experience experience 012008 present testing manager polaris inc cuyahoga falls oh developed executed endtoend test strategy provider enrollment medicaid mmis systems state new hampshire work directly client engineering configuration management project management office infrastructure support subcontractors ensure standard software test methodology employed aspects project estimate obtain management support time resources budget required perform testing develop test plan tasks dependencies participants required mitigate risks system quality obtain stakeholder support plan work infrastructure support configuration management ensure hardware software requirements identified testsystem setup ensure content structure testing documentsartifacts documented maintained document implement monitor enforce processes testing per standards defined organization keep track new requirements change requirements nh mmis project ensure testing strategy plans documentation updated based new requirements change requirements organize status meetings send status report client project management office attend client calls discuss weekly status client ensure ongoing communication nh client work collaboratively ensure meets client needsexpectations consistent testing strategy track prepare report testing activities including test testing results test case coverage required resources defects discovered status etc work senior testing leads ensure timely delivery various testing milestones managed global testing teams include resources india across us 012004 012008 projectprogram manager dell inc chicago il manage critical projects gxs establish high availability infrastructure various service nodes us europe develop implementation strategies manage projects migrating clients legacy systems newer architecture create project methodology used gxs implementation teams manage global crossfunctional project teams include resources europe india us mentor offshore quality assurance team developing test strategies allocating resources setting goals aligned onshore teams 012002 012004 team leader quality assuranceedi consultant salesforcecom inc somerville created edi design documents consulted client develop edi specifications developed edi qualification strategy used internal customer test teams significantly reduced defects edi maps managed onshore offshore test teams ensured successful transition onshore test activities offshore teams mexico india developed processes procedures configuration management software deployment release quality assurance used test director document test scenarios create test documentation generate test reports track progress maintained updated executed load tests using loadrunner 011996 012002 senior consultantautomated test specialist ge information services city state evaluated implemented automated test tools trained test team use automated test tools developed customized interface auto tester reduced learning curve improved productivity test team developed overall automated test strategy significantly reduced regression test cycle created executed test plan test cases target regression testing 011989 011996 quality assurance consultant education 1985 atlanta staff inc city state created test plans test cases requirements traceability matrices executed test cases target regression testing participated formal requirements design code reviews developed processes procedures reporting tracking defects created quality assurance processes procedures enabled company reach sie cmm level 5 developed processes procedures measuring tracking cost quality bs electrical engineering texas university college station tx electrical engineering affiliations skills budget cmm hardware configuration management content client clients delivery documentation edi functional government loadrunner meetings mentor office ms project processes progress project management pvcs quality quality assurance quest reporting strategy test director test tools