jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary looking transition new company hone skill set information security broaden horizons field vulnerability detection management created managed vulnerability assessment project along providing follow clients recommended steps creating new source revenue company streamlined various informational sources security incident event management siem software ensure quality data alerts decreased workload internal system clients ingesting information numerous information sources single panel information information organized based different roles provided easier simpler way gain overview current condition soc security operations center ability quickly learn implement knowledge little oversight new concepts skills guest services inventory control procedures merchandising expertise work history senior network security analyst 032018 current american international group scottsdale az loss prevention cash register operations product promotions started network security analyst tier 1 advanced quickly shift lead tier 2 lead developer security operations center additionally project management shift lead work soc analyst monitored customer traffic 40 clients malware inbound attackers sensitive data breaches worked advanced projects helped improve soc metrics tracking automation information gathering incidents automation data insertion extraction various programs utilizing various apis including google api proprietary systems virustotal slack monitoring clients taking action research ticket email call etc respond customer questions requests troubleshoot systemtraffic issues used 1st 3rd party tools research monitor client network traffic based defined procedures preformed analysis activity requires deep knowledge networking security siems internet works reading traffic flow read interpreted technical vulnerability reports created secondary documentation breakdown results based management priorities validated vulnerabilities using tools malicious actors typically use conduct vulnerability assessments determine results generated vulnerability scanners true positive false positive used mitre attack framework frameworks determine potential vulnerabilities environment assess priority patching systems generated reports clevel executives managers technical users explain current vulnerabilities environment along remediation steps remediation steps also included step step instructions go golden state specified level compromise target machine created custom scripts take saints technical vulnerability report generate readable actionable reports excel pdfs word worked clevel customers understand needs provide high level overview companys service increased customer satisfaction resolving legacy system custom issues led technical team delivery soar security orchestration automation response project resulting analysts efficiency time ticket opening resolved improved 66 developed team communications information management meetings resolved technical problems improved operations provided exceptional client support developed technology improve systems policy place years provide management 57 increase managements ability quickly assess issues soc environment worked enterprise level technology help cyber security clients saved 5000 implementing costsaving initiatives addressed longstanding problems server 032017 032018 capital senior living springfield time great wolf lodge provided customer service guests sitdown restaurant inside resort time great wolf lodge provided guests positive dining experience provide prompt service food drinks orders received praise service guests supervisors provided support servers assisting duties assisted bartenders preparation alcoholic beverages maintained table settings removing courses replacing utensils refilling beverages promptly courteously monitored guests intoxication immediately reported concerns management contributing safe welcoming environments patrons collected credit card cash gift certificate payments dispensed change cash transactions worked pos system place orders manage bills handle complimentary items dissatisfied customers upsold highprofit items appetizers mixed drinks enhance sales numbers collaborated kitchen team support order preparation manage efficient deliveries minimize customer service issues verifying meals managed 30 tables per day average party size four average dining time 25 minutes olive garden server 082015 032017 olive garden city state provided guests prompt courteous service problem solving team manage issues guests servers assisted others servers especially heavy lunch dinner hours monitored guests intoxication immediately reported concerns management contributing safe welcoming environments patrons maintained table settings removing courses replacing utensils refilling beverages promptly courteously collected credit card cash gift certificate payments dispensed change cash transactions enhanced operational efficiency using slow periods restock employee customer supplies including ice condiments utensils napkins trays delivery bags upsold highprofit items appetizers mixed drinks enhance sales numbers served needs 20 customers busy 8 table environment education high school diploma 2013 trinity high school euless tx degree computer science programming university texas arlington arlington tx certifications comptia comptia network comptia security comptia cysa comptia pentest giac gpen giac certified penetration tester giac gcih giac certified incident handler elearnsecurity ejpt junior penetration tester eccouncil certified ethical hacker ceh cisco ccent nse 13 currently working obtaining cissp associate isc2 oscp