professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom knowledgeable dedicated customer service professional extensive solid team player outgoing positive demeanor proven skills establishing rapport clients motivated maintain customer satisfaction contribute company success specialize quality speed process optimization articulate energetic resultsoriented exemplary passion developing relationships cultivating partnerships growing businesses deliver strong communication problem resolution skills customer issue solid history surpassing productivity quality targets highvolume settings skillful building longlasting loyal customer relationships astute call center professional offering polished communication skills brings excellent organizational skills talent overcoming customer objections selfmotivated true team player skills multitasking prioritization pos systems ordering platforms verbal written communication customer account management understanding customer needs building customer trust loyalty excellent attention detail call volume quality metrics work history claims customer service representative 012022 current iron mountain indianapolis creative problem solving data entry maintenance calm professional pressure exceeding customer expectations selfmotivated teamwork collaboration insurance coverage verification initiated outbound customer calls review policy reviews late payments avoid lapse coverage maintained current product knowledge meet customer needs increase sales answered incoming phone calls articulate product value prospective customers support current policyholders submitted claims initiated damage appraisal facilitate claims process policyholders reviewed outstanding requests redirected workloads complete projects time calculated adjustments premiums refunds made contact insurance carriers discuss policies individual patient benefits notified insurance agents accounting departments policy cancellations changes maintained confidentiality patient finances records health statuses checked documentation accuracy validity updated systems maintained strong knowledge basic medical terminology better understand services procedures posted payments accounts maintained records reviewed 20 patient cases per week verified insurance coverage information document scanner 062020 112021 red gold alexandria inputted settings onto scanner computer screen manipulating mouse typing keyboard proofread filenames titles submittal details streamline submittal avoid rejection carefully reviewed documents reports completeness accuracy scanned filed transmitted various documents adhered digital filing procedures scanned documents saved database keep records essential organizational information sorted documents maintained organized filing process handled open mail sort medicaid medicare documents carefully reviewed documents reports completeness accuracy crew leader 092016 112021 gallery sportsmans club lakewood co implements daily goals crew members ensuring daily tasks met organize set team meetings set goals crew members received yearly bonuses exceeding goals received award crew leader month discussed daily work requirements crew assigned skillsbased tasks enable completion work trained employees time management proper ways complete job duties monitored overall team individual employee performance compiled data project reports supervisor mitigated onsite issues patiently listening employee complaints finding appropriate methods resolution actively listened customers handled concerns quickly escalated major issues supervisor supervised crew 15 employees general maintenance asphalt patching retail associate 062019 072020 leidos monterey ca communicates effectively appropriately summarize analysis develop conclusions make recommendations produce successful results maintaining positive attitude received numerous managers customers commending outstanding speedy services meet exceeded performance goals organized store merchandise racks displays promote maintain visually appealing environments supported loss prevention goals monitoring shopper behavior answered product questions uptodate knowledge sales store promotions helped customers complete purchases locate items join reward programs informed customers current store promotions encourage additional sales purchases administrative assistant 062015 062016 dillon sc woods investments city state handled incoming calls greeting clients visitors managing filing system retrieving documents requested monitor level supplies handle shortages updated paperwork maintain documents created edited spreadsheets accomplishments exceeded customer service meet exceeded performance goals restocked supplies placed purchase orders maintain adequate stock levels scheduled office meetings client appointments staff teams organized weekly staff meetings logged minutes corporate records monitored supervisors work calendar scheduled appointments meetings travel answered multiline phone system routing calls delivering messages staff greeting visitors supported efficient meetings organizing spaces materials documenting discussions distributing meeting notes answered multiline phone system routing calls delivering messages staff greeting visitors education certification sports fitness administration 122023 national academy sports medicine gilbert az high school diploma 062017 westwood high school blythewood sc gpa 38 affiliations performancedriven consistently shows initiative versatility customer service specialist career high integrity strong work ethics great leadership skills seeking career organization stability opportunities growth advancement demonstrates leadership coaching skills effective team player contributes valuable ideas experience proficient computer software skills excellent attention detail prompt excellent customer service