alina rudimenko consultant 4 years experience address 350 5th ave new york ny 10118 linkedin linkedincominalinarudimenko phone 7187081622 email alinarudimenkogmailcom personable consultant 4 years expertise fastpaced global tech firm achieved companybest quality satisfaction rating according internal review 9976 seeking advance career growing lansing team company experience 201501 specialist 201712 201301 201501 aws new york ny key qualifications responsibilities coached newlyhired specialists advanced technical procedures assisted clients diagnosis software hardware issues encouraged timely relevant upgrades clients products key achievements identified new partsordering solution led 17 wait time reduction assisted director admin apps reducing workload 19 help desk agent kall center new york ny key responsibilities coached support agents technical duties managed training encouraged email phone clients make softwarepairing decisions instituted customer survey assess software demand key achievements identified ticketing management solution led 18 queue reduction assisted manager client liaison updates reducing workload 49 education 200709 201205 ba network administration city university new york new york ny 39 gpa skills agile development cloud management devops debugger 5000 use data synchronization ui ux advanced intermediate intermediate working proficiency working proficiency