sabrina ortega operations manager sortegaemailcom linkedin 123 4567890 towson md work experience operations manager retina specialists october 2018current towson md researched market trends find prime advertising opportunities healthcare platforms boosting patient base 15 suggested doctorrotation system reduced patients waiting time average 7 minutes encouraged cohesion among varying departments including reception billing clinic roles boost overall operating efficiency 9 coordinated hr department recommend newhire training reduced instances misunderstandings miscommunication first 2 months 42 junior operations manager lotame september 2016 october 2018 towson md acted point contact software customers assisting investigations troubleshooting drafted adjusted product plans clients spent minimum 3 hours instructing client set software intended use implemented ticketing system clients technical issues handled toptier issues personally remedying issues within 24 hours collaborated crossfunctional teams including clevel accounts marketing understand product lifecycles budgetary concerns client feedback ongoing goals server charlestown erikson senior living november 2013 september 2016 towson md recorded dinner orders 30 senior residents delivered orders 98 accuracy engaged residents conversation offered bring refills condiments napkins answered questions food preparation picked used dishes cutlery trays residents assisted kitchen crew tasks reducing cleanup time 20 minutes memorized 22 menu options ingredients order address residents dietary concerns education bachelor arts business administration towson university august 2012 may 2016 towson md gpa 37 skills salesforce microsoft excel microsoft word microsoft powerpoint data analysis reporting employee onboarding