jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary strategic clientfocused leader program management oversight experience 20 years experience managing projects teams within wide variety environments circumstances strong ability work across multiple departments order hit targets time budget global clients industries telecommunications automotive retail banking skills proficiencies microsoft office maringosap exposure tririga ariba slack goto webex google docs social media business analysis reporting performance evaluations interpersonal relations business unit oversight fiscal management managing operations efficiency negotiation conflict resolution time management complex problem solving cost control project planning staff training employee coaching motivation revenue forecasting budget management employee development customer relationship management work planning prioritization computer skills professional courteous teamwork collaboration verbal written communication business development interdepartment collaboration good judgment decision making ms office calm pressure team leadership strategic planning process improvement documentation reporting experience 032015 current pmo program performance manager panera bread co fishkill ny wwwprincipleglobalcom directed schedule weekly projects anticipated timelines milestones completion dates kept department ontarget meet sales profit objectives minimizing waste pursuing revenue generation opportunities forecasted trends expected business levels adjusted labor inventory match expectations identified business issues creating customized solutions individual problems delegated work staff setting priorities goals automated office operations managed client correspondence tracked records coached staff strategies enhance performance improve customer relations addressed internal customerrelated issues day affected strategic resolutions coordinated extensive planning development project milestones budget complex contracts developed mentored team members provide hospitable professional service adhering established service models interacted prospects customers various events including trade shows seminars workshops remained calm professional stressful circumstances dealing unhappy customers effectively diffusing situations reduced process gaps effectively managing training employees best practices ensure optimal productivity recruited trained new employees meet job requirements coordinated work 100 employees offering clear direction motivational leadership applied continuous improvement program daily activities boost productivity improve quality reduce costs treated associates fairness respect providing recognition accomplishments reviewed employee performance delivered constructive feedback improve performance large scale client program oversight interior exterior programs lead multiple account teams provide full project life cycle execution include due diligence budget management design engineering landlord approvals permitting manufacturing installation close coordinates functional areas supply sales art engineering ensure key deliverables diversity spend met awards conduct risk analysis mitigation necessary ensure smooth outcome site within overall project maintain iso 9001 certification use best practices processes weekly audits yearly compliance checks 092010 current team manager ascendum san jose ca provide ongoing communication support clients regarding aspects project provide leadership ensure achievement accounts targets including revenue profitability cash flow asset management work crossfunctional team develop implement business strategy achieve objectives growth revenue profitability implement project plans account supervised monitored team productivity observing daily activities initiated training sessions coached employees develop effective staff established quarterly annual goals well operational tactics achieve targets coordinated encouraged professional development among direct reports solved problems handled escalated issues mitigated risks drove account financials team utilization optimal staffing levels schedule adherence delegated work assignments prioritized tasks identified business issues creating customized solutions individual problems upheld internal standards productivity goals meet kpis slas coordinated staff clarify information enforce procedures resulting effective problem solving smoother operations extended existing customer relationships extensive communication triedandtrue marketing strategies coordinated extensive planning development project milestones budget complex contracts inputted customer data principle connect system safeguarding financial personal information avoid breaches applied continuous improvement program daily activities boost productivity improve quality reduce costs recruited trained new employees meet job requirements developed team members supervisors department managers promote familybased performance oriented culture remained calm professional stressful circumstances dealing unhappy customers effectively diffusing situations promoted high customer satisfaction resolving problems knowledgeable friendly service met associate establish realistic monthly sales goals directed schedule weekly projects anticipated timelines milestones completion dates developed mentored team members provide hospitable professional service adhering established service models coached staff strategies enhance performance improve customer relations 012009 092010 director project management nw sign industries city state led subcontractor meetings convey project requirements scope milestones regulatory compliance made changes project scope cost implemented effective change management processes keep project uptodate reviewed project risks devised proactive strategies avoid potential roadblocks created project plans established timelines assigned appropriate teams managed workflow throughout construction built solid relationships subcontractors optimize cost savings complete jobs within set deadlines drove continuous improvement project delivery process providing strong leadership focused project monitoring management developing forecasts tracking expenses forecasted scheduled monitored project timelines personnel performance cost efficiency utilized schematics drawings specifications complete schedules budgets project phase modified project plans needed better align organizational objectives protected project budget tracking expenses intervening prevent overpayments misuse researched selected project vendors consultants proposed approved modifications project plans allocated resources related staff materials budgetary allowances submitted budget estimates progress reports cost tracking reports negotiated secure favorable quotes contracts supplies monitored milestones deliverables stay ahead schedules proactively spot potential roadblocks assigned work monitored performance project personnel 042001 012009 business managerteam lead imagepoint inc city state supervised team fifteen employees included conducting interviews biannual reviews developing performance plans determining salarymerit increases hiringterminations necessary responsible management several accounts net worth 40 million worked purchasing outsourced vendors customer bids enforced company policies answered coworkers questions trained new personnel defined appropriate metrics measurements drive results integrated customercentric advertising workflow methodology toward ad delivery initiative drove profitability costreducing strategies compiled verified data resolve issues streamline efficiency wrote reports outlining results facilitate management decision making identified needs customers promptly efficiently due financial hardship imagepoint closed 192009 education training 052006 organizational management tusculum college knoxville tn 051998 bachelor arts english university tennessee knoxville tn