matayah verrico airline customer service agent matayahverricogmailcom 150 2348599 1234 applewood lane richmond va 23225 education associate applied science aviation customer service tidewater community college norfolk va aug 2018 may 2022 relevant coursework customer service principles aviation fundamentals airline operations airport management aviation safety security airline reservations ticketing travel tourism conflict resolution links linkedincominmatayahverrico skills ticketing reservations sabre proficiency amadeus expertise baggage handling boarding assistance complaint resolution profile dedicated airline customer service agent 1 year experience providing exceptional customer support efficient booking services skilled handling highpressure situations managing diverse clientele utilizing reservation systems committed ensuring seamless positive travel experience passengers employment history airline customer service agent united airlines va apr 2023 present successfully increased customer satisfaction ratings 25 within first year employment implementing new communication strategies providing exceptional service passengers united airlines va efficiently managed checkin process 500 passengers daily ensuring seamless experience reducing average wait times 15 contributed 10 increase ontime departures united airlines flights virginia location streamlining boarding procedures effectively communicating passengers flight crews junior airline customer service agent delta air lines va aug 2022 mar 2023 successfully assisted average 100 passengers per day checkin boarding processes ensuring smooth timely departure flights reduced customer complaints 30 proactive communication problemsolving skills resulting improved customer satisfaction ratings consistently met exceeded monthly upselling targets average 20 contributing increased revenue delta air lines streamlined lost baggage claim process implementing new tracking system reducing average resolution time 50 significantly improving customer experience certificates iata airline customer service diploma nov 2021 airport certified employee ace customer service mar 2020 memberships international air transport association iata airports council international aci languages english spanish