jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary resultsdriven management professional 12 years experience operations coaching development scheduling forecasting production management organizational development team building within diverse industries highly adept planning coordinating executing successful operational strategies improve deficiencies strong collaborator senior stakeholders effectively prioritizing activities translating business requirements solutions achieving defined objectives build rapport drive retention streamlined business outreach engagement f lost customers coordination recruiting department advanced knowledge applying trend analysis create value customers profitability company wellversed mentoring developing highperforming teams meet organizational goals expertise implementing systems track team performance reduce shrinkage ready apply demonstrated ability streamline processes increase efficiency reduce costs skills goal attainment dedicated conflict mediation performance management team buildingleadership quality assurance controls continuous improvements business operations management data evaluation staff retention development workforce management staff training coaching education training southern choctaw high school gilbertown al 052003 high school diploma university south alabama mobile al bachelor science human resource management experience poolcorp operations manager latham ny 072018 current directly trained managed team 9 supervisors 162 ees work home brick mortar environments successfully spearheaded wah launch 100 ees built outlier management plans boost kpi performance 10 reduced mthly attrition 208 monthly monenty increased quarterly customer service efficiency internal remote agents handle least 510 callsday lowered complaints 15 3 improving resource proficiency also increased accuracy 75 goal 86 lowered repeat callers 30 15 developed implemented outbound call strategies focusing relationshipbuilding approach outbound calls improve sales avg 5day 10 modify operations needed meet service level agreements supervision director operations create monthly fte projections calculating workforce needs based forecasthistorical volume ensure proper phoneemail coverage created implemented classroom curriculum onthejob coaching employees needing additional training improving customer service worked directly workforce management develop implement changes attendance shrink caused business surpass service level target 85 22 consecutive months conducted weekly staff meetings review established procedures prioritize issues communicate appropriate information created climate providing motivation participation opportunities employee initiative process procedures enforced documented corrective actions agent violated company policies procedures following human resources guidelines salesforcecom inc sales operations manager atlanta ga 082017072018 directed 100 outbound specialists analyzed data identify potential upsell opportunities new clients leading increase 100 sales monthly provided leadership training development 8 direct reports conducted daily reverse coachings indirect supports uncover underlying factors could potential impact companies ability meet sales targets secured approval regional tactical programs quarterly employee recognition programs built managed project plans coordinated resources monitored performance track progress expectations contacted customers via phone email explore connections offer services cement relationships coordinated daily field reports dfrs sent clients every thursday poolcorp operations manager livermore ca 042014 092017 directed daytoday operations spearheading implementation shortterm longterm strategies achieve business plan profitability goals partnered human resources implement safety emergency readiness among personnel disseminating information monitoring compliance regulatory organizational policies conferred subordinate managers day assess needs optimize nonbillable activities cultivated strengthened relationships customers vendors internal stakeholders facilitated timely comprehensive audit preparations inspections conducted root cause analysis adhered corrective preventive actions capa system procedures per hr guidelines accomplishments grew revenue amount first year spearheading development wah deployment spearheaded employee engagement program resulting 12 decrease annual employee turnover boosted customer satisfaction ratings 19 6 months recognized employee month outstanding performance team contributions consistently maintained high customer satisfaction ratings created highly effective new outlier program significantly impacted efficiency improved operations