jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary reliable employee seeking challenging position long term commitment offering excellent communication good judgment experienced 20 years customer relations excellent reputation resolving problems improving customer satisfaction knowledgeable dedicated customer service professional extensive experience customer resolution solid team player outgoing positive demeanor proven skills establishing rapport clients motivated maintain customer satisfaction contribute company success specialize quality speed process optimization articulate energetic resultsoriented exemplary passion developing relationships cultivating partnerships growing businesses gifted working stressed confused upset individuals need benefits information supportive guidance effective operating within regulations department guidelines manage telephone calls emails letters inperson requests assistance goaloriented worker outstanding organizational skill self starter proven history increasing productivity customer satisfaction great phone skills committed bestinclass customer service maintaining professionalism skills issue complaint resolution building customer trust loyalty call documentation customer data confidentiality calm professional calm pressure efficient detailoriented inbound outbound calling report preparation online chat statement billings policy procedure adherence highvolume environments education insurance institute america walnut creek ca associate arts auto insurance designation claims certifications certified hazardous materiel examiner dla san joaquin tracy dod 2010 present work history billcom logistics materials specialist san jose ca 022009 current managed loading unloading movement sorting supplies keep deliveries schedule maintained excellent working relationships customers efficiently responding inquiries complaints concerning work orders invoices shipments produced weekly status reports detailing logistic operations problems printed tickets picked supplies filled packages tight deadlines completed timely data entry new orders labeled containers placed accurate storage locations developed deployed strategies save time expenses associated goods movements maintained damaged goods records backorder logs applicable regulatory reporting developed implemented technical project management tools plans schedules responsibility compliance matrices explained proposed solutions customers management interested parties written proposals oral presentations quickly learned new skills applied daily tasks improving efficiency productivity carried daydayday duties accurately efficiently demonstrated respect friendliness willingness help wherever needed worked flexible hours night weekend holiday shifts performed duties accordance applicable standards policies regulatory guidelines promote safe working environment maintained energy enthusiasm fastpaced environment proved successful working within tight deadlines fastpaced atmosphere used critical thinking break problems evaluate solutions make decisions offered friendly efficient service customers handled challenging situations ease security finance risk operations analyst harrisonville mo 122006072008 performed indepth research investigations recommended strategies resolve problems prevent concerns produced filed reports daily inform senior management current activities progress investigations monitored industry technological economic developments stay current potential risks devised new systems specific processes handle ongoing monitoring needs potential risks looked current new merchants individual sales evaluate fraud chargeback compliance risks completed statistical reviews uncover trends patterns variations conducted statistical analysis evaluated risk via use portfolio management software pacific gas electric call center customer service representative city state 032003 012006 maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns answered customer telephone calls promptly avoid onhold wait times answered constant flow customer calls minimal wait times offered advice assistance customers paying attention special needs wants responded customer requests products services company information provided primary customer support internal external customers recommended products customers thoroughly explaining details assisted customers setting appointments special order requests arranging merchandise pickup collected customer feedback made process changes exceed customer satisfaction goals provided information regarding charge accounts loyalty programs liaised customers management sales team better understand customer needs recommend appropriate solutions consulted outside parties resolve discrepancies create expert solutions evaluated account service histories identify trends using data mitigate future issues delivered exceptional customer service every customer leveraging extensive knowledge products services creating welcoming positive experiences investigated resolved customer inquiries complaints quickly responded proactively positively rapid change exhibited high energy professionalism dealing clients staff delivered prompt service prioritize customer needs met customer call guidelines service levels handle time productivity educated customers billing payment processing support policies procedures responded customer requests offering excellent support tailored recommendations address needs promoted superior experience addressing customer concerns demonstrating empathy resolving problems swiftly maintained uptodate knowledge product service changes answered average 60 calls emails faxes per day addressing customer inquiries solving problems providing product information rovided provided excellent customer care responding requests assisting product selection handling orders functions communicated professionally colleagues freelancers clients quickly accurately answered customer questions suggested effective solutions resolved issues increase customer satisfaction collaborated staff members enhance customer service experience exceed team goals effective client satisfaction rates crosstrained provided back customer service managers sought ways improve processes services provided california state automobile assoc call center senior inside auto claims adjuster city state 101997 012003 negotiated claimants settle claims examined photographs surveillance documents relating claims issued payouts claimants documented findings concise reports evaluated investigated 100 auto claims monthly decided whether insurer pay claim enhanced customer satisfaction delivering honest advice policyholders regards repair work body shop processes determined salvage value totalloss vehicle documented vehicle damage submitted photographs indepth reports claims department effective processing identified suspicious claims escalating issues field adjusters investigation analysis carried managed consistently heavy project workload exemplary organizational time management collaboration talents coordinated local body shops assign repair jobs obtained rental vehicles customers duration restoration process evaluated practicality repair opposed payment market value vehicle accident inspected vehicles involved accidents generated reports showing estimated repair costs investigated vehicle damage inflicted resulting emergency situations natural disasters quickly learned new skills applied daily tasks improving efficiency productivity carried daydayday duties accurately efficiently demonstrated respect friendliness willingness help wherever needed worked flexible hours night weekend holiday shifts performed duties accordance applicable standards policies regulatory guidelines promote safe working environment