career overview jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom highly enthusiastic customer service professional 23 years experience conflict resolution great ability establish rapport customers also 23 years experience energetic reliable airline reservation agent courteous adaptable quick learner real people person core strengths active listening skills telecommunication skills courteous demeanor adaptive team player seasoned conflict resolution energetic work attitude adaptability fast learner accomplishments customer assistance worked company systems sabre diligently completed assigned tasks working overtime needed customer service researched situations resolved client conflicts expediently greeted customers upon entrance handled cash credit transactions assisted customers phone regarding warehouse operations new policy procedural changes prevent loss key accounts also provided customers airline reservations domestic destinations multitasking performed supervisory duties training employees interoffice phones work experience educational background cargo customer service agent american airlines city state 1989 092012 assisted customers person via telephone ensured superior customer experience addressing customer concerns demonstrating empathy resolving challenges spot also managed wide variety customer service administrative tasks resolve customer issues quickly efficiently maintained uptodate knowledge warehouse policies regarding freight payments claims accurately balanced cash drawer every shift developed reputation efficient service provider high levels accuracy encergency road service dispatcher automobile club southern california city state 071978 101989 arranged service customers obtaining information via telephone resolved issues irate customers also dispatched service vehicles stranded motorists vast knowledge thomas guide used route service vehicles motorists also crosstrained provided backup customer service representatives needed high school diploma susan miller dorsey high school los angeles ca attended 1year half santa monica city college santa monica california 1978