summary skills jessica claire 100 montgomery st 10th floor555 4321000 resumesampleexamplecom hardworking reliable sap basis consultant strong ability install configuration mantenice sap system organized dedicated working team member contributing skills helping analyze design implement guarantee availability optimal performance sap system hardware installation maintenance technical support assistance software installation maintenance data systems architecture technical documentation reporting troubleshooting diagnosis communication team collaboration roadmap planning prioritization design improvements experience sap basis consultant application administration technology best practices requirements analysis system testing team training conflict resolution work ethic 012019 042019 cognizant technology solutions rockville md checked technical specifications quality integrity recommended updates troubleshot diagnosed technical problems created administered user roles authorizations troubleshot serverside application issues reduce overall downtime gathered business requirements sap reporting functionality enhancements conducted documented root cause analysis production system failures minimize future failures optimize operations detected critical deficiencies sap platform products provided solutions improvement via architectural redesigns provided status updates keep upper management informed reach goals installed maintained software database systems administered application stacks executed performance tuning optimize session performance eliminating performance bottlenecks sao basis consultant cognizant technology solutions rye brook ny 082016 072018 installed maintained software database systems troubleshot diagnosed technical problems created administered user roles authorizations checked technical specifications quality integrity recommended updates troubleshot serverside application issues reduce overall downtime gathered business requirements sap reporting functionality enhancements conducted documented root cause analysis production system failures minimize future failures optimize operations detected critical deficiencies sap platform products provided solutions improvement via architectural redesigns provided exemplary helpdesk service support assist customers administered application stacks executed performance tuning optimize session performance eliminating performance bottlenecks provided effective resolutions issues escalated problems knowledgeable support quality service kept flexible schedule resolved afterhours weekend emergencies quickly accurately consulted users determine areas need improvement worked successfully diverse group coworkers accomplish goals address issues related products services worked closely team members deliver project requirements develop solutions meet deadlines provided excellent service attention customers facetoface phone conversations improved operations working team members customers find workable solutions motivated encouraged team members communicate openly constructively exceeded customer satisfaction finding creative solutions problems sao basis administrator amazoncom inc kirkland wa gathered business requirements sap reporting functionality enhancements troubleshot serverside application issues reduce overall downtime 112011 082016 conducted documented root cause analysis production system failures minimize future failures optimize operations detected critical deficiencies sap platform products provided solutions improvement via architectural redesigns oversaw associated infrastructure related domains full sap application portfolio lifecycle developed maintained integrated architecture views designed reference architectures products developed implemented standardized disaster recovery dr processes sap products provided effective resolutions issues escalated problems knowledgeable support quality service kept flexible schedule resolved afterhours weekend emergencies quickly accurately performed data backups disaster recovery operations consulted users determine areas need improvement increased system security performance proactive changes planned tested supported highavailability infrastructures promoted continuous improvement processes spearheaded server infrastructure development quality control staging production operations submitted recommendations regarding infrastructure overhauls secior dba general motors arlington tx tested modified databases determine correct issues 062009 112011 assessed customer needs goals communication system evaluations modify existing databases personalized customization specified user access levels database segment protect database integrity company information wrote scripts processes data integration bug fixes developed scripts index table analysis actions analyzed developed technical functional specifications databases serving employees collected information meeting database architects administrators determine client system limitations capacity load data processing projects established hardware requirements devised storage capacity solutions ms sql server databases automated indexing achieve successful efficient search management worked successfully diverse group coworkers accomplish goals address issues related products services worked closely team members deliver project requirements develop solutions meet deadlines education training bachelors degree system engineering iup santiago marino puerto ordaz bovenezuela languages spanish negotiated english negotiated 072007