summary jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom dedicated focused information technology specialist excels prioritizing completing multiple tasks simultaneously following achieve project goals highlights accomplishments meticulous attention detail excel spreadsheets microsoft office proficiency selfdirected resultsoriented selfstarter professional mature strong problem solver planned executed aspects major offices headquarter moves developed implemented instructed employees proper business procedures office policies successfully planned executed corporate meetings training classes special events groups 30 employees experience information technology specialist 101978 062011 snow software san francisco ca managed call center responding telephone inperson requests assistance various applications computer related problems managed daily office operations received screened high volume internal external communications including email mail education bachelor arts business administration san francisco state university san francisco ca 2013