jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary experienced program analyst proven history enhancing department veteran affairs creative web design development possess bachelors fine arts degree well studied aboard paris france experience demonstrating strong presentation communication interpersonal skills pursuing new professional opportunities room advancement strong leadership team building skills proven supervisory skills decision making proactive creative thinker problem solver recommend solutions creative handson professional expertise graphic design art direction project management creative individual exceptional background spent technology design industry engaging demeanor ability work people different cultures personalities skills proficient microsoft windows office suite adobe creative suite wordpress html coding data analysis expertise meeting facilitation planning customer serviceoriented problem solving organizational skills project management project oversight project planning development team building leadership supervision excellent written verbal communication skills work history management program analyst 112015 current department agriculture grand rapids mn change management business analysis risk assessment creative team leadership design fine arts understanding deadlineoriented art history fine arts interior design expertise visual communication expertise web design graphic design media industry expertise campaign development supervise creation process software application design development verify department veteran affairs brand impactful relevant content prioritizes work resources across projects based short longterm needs oversees production schedules design programming create content drive va brand marketing messaging accordance va brand strategies establish planning objectives projects identifying key issues approaches performance metrics conduct special analysis recommend solutions develop action plans coordinate conduct facilitate internal external stakeholder meetings manage oversee team developing graphic designs brand content audience engagement communications online serve business analyst project manager meeting facilitator va web development branded content design project management create design work processes systems stakeholders customers timely manner lead special confidential assignments support senior management project manager national human resources initiatives resolve highly complex programmatic problematic issues timely manner communicate technical information person writing diverse audiences functional crossfunctional levels plan coordinate monitor projects assignments competing demands deadlines increased efficiency team performance implementing actionable process improvements led crossfunctional crossdivision team web developers database administrator creating designing developing software applications utilize graphic designer experience overseeing implementation va brand strategy planning va initiatives audiencebrand interaction va online web applications work team members develop identify achieve assigned goals initiatives conducts daily brainstorming sessions team members utilize photographs illustrations drawings art work charts diagrams dioramas maps slides overlays kinds visual material use communicating information visual means including software application website design increased customer satisfaction adherence quality standards customer requirements oversee large portfolio projects support teams report progress influence positive outcomes key stakeholders implement department veteran affairs brand strategy across website design projects maintaining cohesive presentation vas organizational values personality put creative ideas best practices play developing web content create implement evaluate va brand strategies brand content web applications create design creative web application content va web applications disburse 9 million dollars va funds va nation wide initiatives program analyst 012014 092015 alutiiq llc corpus christi tx supported veterans benefits administration creative technology solutions include change management application testing data integrity management enduser support drafting business requirements created recommended changes improved workload work methods va employees performed budget analysis monitored project funding managed database integrity offered technical support regarding applications system issues supervised workload performance management departmental staff training assessments face face meetings collaborated senior executives leaders discuss creation business requirements enhance workflow improved resource allocation promote efficiency deadline management fostered client retention providing efficient service oversaw large portfolio projects support teams report progress influence positive outcomes key stakeholders worked senior leadership ensure complex projects completed time underbudget achieved project deadlines coordinating contractors manage performance defined clear targets objectives communicated team members took active role company growth consistently providing quality customer service promote growth retention increased efficiency team performance implementing actionable process improvements increased customer satisfaction adherence quality standards customer requirements 30 established planning objectives projects identifying key issues approaches performance metrics worked staff members creatively develop identify achieve assigned goals initiatives certified veteran service representative 072007 012014 modivcare home city ct managed claims inventory associated databases reconciled files reviewed claims determine appropriate action conducted face face telephone interviews veterans various agencies regarding disability benefits responded white house congressional inquiries members staff clients via email mail fax interacted veterans dependents expedite financial hardship cases claims provided customer service veterans dependents resolved complaints timely manner managed high level case loads serving 300 veterans monthly point contact new hire interview candidate site tours provided primary customer support internal external customers fastpaced environment maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns fielded customer questions regarding available va benefits trained mentored new personnel hired fulfill various roles provided constant training staff newly developed training programs including online modules interactive software used classrooms new language labs computer systems designed facilitated training courses aligning new learning development solutions organizations strategic goals mission vision traveled client locations conduct training classes conducted orientation sessions assess skill levels areas strength weakness developed creative training aids including training handbooks demonstration models creative multimedia visual aids computer tutorials reference materials corporate graphic designer 042007 072007 swoozies city state managed phases new product developments including conceptualizing designs managing milestones incorporating customer feedback used adobe photoshop adobe illustrator create images layouts projects develop product mockups prototype designs worked clients gather define requirements establish scopes managing project milestones employed design fundamentals selecting typography composition layout color design work created designs collaborated technical team complete projects created digital image files use digital traditional printing methods created implemented evaluated brand strategies branded content swoozies brand met customers present mockups collect information adjustments demonstrated ability take various roles including graphics assistant graphics specialist provide range across projects ability work directly customers custom orders exclusive designs various printing projects excellent proofing skills high speed low error rate ability work fast paced environment meet deadlines also demonstrating excellent followup customer service skills collaborated multitude custom vendors including offerings restrictions production shipping times able convey customers implemented swoozies brand strategy across wide variety media including web print maintaining cohesive presentation swoozies values personality successfully led key projects resulted increased sales 10 education master science human services clinical mental health counseling 122018 wake forest university winstonsalem nc master arts pastoral counseling 122011 liberty university lynchburg va bachelor arts fine arts 072004 university west georgia carrollton ga concentration interior design minor art history studied aboard bayeux paris france certifications membership services representative high museum art atlanta georgia customer service representative tiffany company atlanta georgia administrative assistant ruth barrett little art gallery atlanta georgia