jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary advanced operations manager offering 20 years experience proven success planning inventory production quality assurance leadership highly skilled streamlining operations improving throughput regular work process improvement crossfunctional collaboration accomplished successful team building costcutting operational improvements determined cut costs without impacting quality products services reliable team player committed building highperforming teams resultsoriented business leader 20 years experience daytoday business operations management effective liaison key clients accounts external business stakeholders offering ability leverage trends across industries markets derive solutions approaches focused creating value customers profitability company demonstrated ability streamline processes efficiency productivity wellversed applying multifaceted approach managing safety operations productivity across multiple business lines dedicated professional history meeting company goals utilizing consistent organized practices skilled working pressure adapting new situations challenges best enhance organizational brand accomplishments resolved product issue industrial onsite testing supervised team 8 staff members supervised training 15 service staff members skills team oversight scheduling strategic planning verbal written communication staff management financial management client service tactical planning business process optimization analytical problem solver deployment crisis management strong team player inventory accuracy logistics cost containment work history operations manager 032013 062020 champion home builders navasota tx order fulfillment ability lift shipping operations procurement sales operations management planning wellorganized conflict management quality standards problemsolving negotiation product quality safety equipment production management troubleshooting devised processes boost longterm business success increase profit levels worked matrix management environment oversight division level managers operations sales finance human resources safety compliance senior inside sales manager sales domestic worldwide markets providing direction proper equipment applications completions worldwide establish build relationships customers thru communication skills knowledge provide technical support communicate customers perspective well manufacturers based 30 years cumulative experience oil field service industry prepared pricing strategies current customers enhance sales increase profitability updated accounts maintained longterm relationships clients procurement manager ordering raw materials combining outside suppliers products parts equipment manufactured sold target completions equipment assembly manager responsible lines products including testing fracturing service production flow thru equipment manufactured thru target line products logistics manager working directly thru brokers utilize ltl well ground express carriers provide delivery manufactured equipment throughout world via air ship ground transportation methods inventory manager responsible parts assemblies including complete reorganization space utilization maximize usage floor air space within limited space environment ownerlead service sales operator 052005 032013 wilcoxen packer supply co city state successfully drove new product lines increase annual profits 225 assigned jobs individual employees considering factors previous training current abilities general knowledge developed nurtured lasting relationships clients dedicated assistance issue resolution industry specific communication talents promoted business development building maintaining relationships new clients supervised endtoend stock management including examining incoming inventory merchandising shelves preventing shrinkage quality price negotiations rebuild revenue stream improve earnings providing high quality products maintain customer relationships restore integrity reputation family business thru quality products service performance researched issues obtain appropriate answers customer inquiries enterprise service expert 061999 052005 unisys corporation city state lead site support irs service center bank one lockbox support electronic well mechanical onsite equipment iso 9001 internal site officer inspector training officer charlotte nc service center dell certified systems expert enterprise server storage systems maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns provided primary customer support internal external customers developed community reputation commitment customer satisfaction strong client relationships collected customer feedback made process changes exceed customer satisfaction goals improved customer satisfaction ratings addressing issues fostering timely resolution liaised customers management sales team better understand customer needs recommend appropriate solutions responded customer requests products services company information education multiple fields study site lead position service unisys university lisle il jobrelated courses enterprise service expert dell unisys equipment well training iso 9001 internal auditor associate degree field management 051987 oklahoma state university oklahoma city oklahoma city ok majored oil gas field management technologies certifications certified dell computer systems expert certified cisco networking systems certified enterasys networking systems certified emc fibre channel storage systems