professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom information technology specialist professional summary successful experience management communications leadership network troubleshooting able apply logical common sense approach problem solving determined team player strong organizational communication skills demonstrated capacity successfully manage multiple projects deadlines flexible detailoriented information technology expert thrives challenging situation versatile information technology consultant 12 years helping companies optimize spending exploit technical assets proponent macrolevel approaches asset management skilled analyzing enhancing systems infrastructure frameworks accelerate progress toward business goals dedicated consultant offering 12 years experience vision development implementation programs systems subject matter expert daytoday operations planning organizing managing operations complying standards policies demonstrated leverage strategic planning foster new improvements maximize productivity efficiency successful information technology consultant 12 years designing developing implementing widely varied systems tenacious acquiring new business maintaining exemplary historical results skilled creating fostering strong business relationships build longterm trust growing profits dedicated consulting professional wellversed developing creative solutions diverse business problems objectives tactical decisive leader selfdirected analytical mindset known quickly effectively defining operational obstacles designing costeffective solutions successful optimizing security standards improving planning processes managing systems implementation knowledgeable disaster recovery planning roadmapping team development strategic information technology manager skilled guiding navigation modern technology accustomed driving efficiency effectiveness developing delivering supporting strategic plans demonstrated skill translating technical requirements business solutions successful 12year record building positive relationships internal external stakeholders insightful information technology manager 12 years leadership experience including oversight infrastructure application support security services dedicated customer satisfaction focused delivery technical solutions proven leader directing operations maintenance support complex systems develops creative business solutions leveraging diverse methodologies delivering engineering solutions leading organizations highly adept request proposal development technology needs assessments staff training experienced information technology manager wellversed infrastructure security planning daily operations management forward thinking strategic leader 12 years experience information technology recognized costeffective system improvements operational streamlining positive leadership style experienced systems administrator 12 years experience information technology excellent reputation resolving problems improving customer satisfaction reliable employee seeking system administrator position offering excellent communication good judgment organized dependable candidate successful managing multiple priorities positive attitude willingness take added responsibilities meet team goals dedicated information technology professional history meeting company goals utilizing consistent organized practices skilled working pressure adapting new situations challenges best enhance organizational brand enthusiastic system administrator eager contribute team success hard work attention detail excellent organizational skills clear understanding networking training network management motivated learn grow excel information technology seek maintain fulltime position offers professional challenges utilizing interpersonal skills excellent time management problemsolving skills hardworking passionate job seeker strong organizational skills eager secure entrylevel systems administrator position ready help team achieve company goals skills experience windows platforms expertise computer design repair software diagnosis troubleshooting completed certification classes seminars certified nearly software programs examples microsoft works microsoft word microsoft project microsoft access excel adobe photoshop adobe illustrator adobe reader powerpoint frontpage adobe writer mission critical applications security procedures team support network intelligence active listening hardware integration status updates preventative maintenance disaster recovery operations final design delivery fund accounting software social perceptiveness database architecture critical thinking corporate accounting network security management enterprise architecture work orders complex problemsolving tech support apple final cut pro data connectivity installing new hardware database management system software learning strategies deployment support local area network lan video equipment project requirements device distribution antivirus software customer relationship management maintenance organization development information technology industry knowledge adobe systems adobe creative cloud data recovery maintenance support systems creative solutions microsoft project user experience technology development technical manuals wide area network wan hardware software monitoring systems analysis software engineering video conferencing wireless access point new installations customer satisfaction clinical applications component replacements clerical support service quality work history information technology administrator 012011 current city indianapolis marion county indianapolis oracle ebusiness suite financials data reports operational policies knowledge case support error logging communications strategies office operations system innovators workflow processes virtual local area networks technical installations bug fixes client relationships load testing software knowledge base data communications billing automation industry best practices training classes network migration google drive documentation support web applications production work switching protocols application server monitoring google analytics training junior team members solution implementation negotiating service level agreements software deployment solution architecture leading software development teams file servers user documentation production network infrastructure support software development methodologies information assurance warranty requirements client requirements root cause analysis expertise technical installations infrastructure updates client relationship management solution development security planning budget administration project lifecycle management product development requirements analysis infrastructure development organization time management interpersonal communication excellent communication problemsolving decisionmaking framework improvements business planning built developed new wordpress website shopping cart premier dealerdistributor perform daily data backups anti virus scans installed new network architecture better maintain company work flow configure pcs replace defective hardware needed installed brand new accounting business system initial concept full implementation internet sales manager premier market leader industry monitor new telephone system reduce telephone network downtime work remotely hours fix network related issues conducted daily system monitoring verifying security integrity availability hardware server resources applications key processes synchronized establishment local area wide area networks provide infrastructure new applications employee mobile device communication sites integrated monitored tested wireless devices multisite network infrastructure business intelligence software applications managed infrastructure upgrades analysis resolution end user hardware software issues worked closely infrastructure staff departmental decision makers identify recommend develop implement costeffective technology solutions directed services counseled executives collaborated senior management strategic planning controlled development test areas systems test data testing methods prior implementing new systems conformed quality performance interoperability standards implementation solutions managed staff monitoring diagnosing server data center problems design implementation new data center technologies facilitated enterprise architecture across organizations enterprise transformation programs reduced hardware spending 10000 implementation upgrade project 40 devices innovated implementation keystone customized invoices designed sales interface order management maintained efficient operation 40 data devices partnered across organization design solutions sales platform deliver optimal path key business initiatives integrated order management software packages achieve superior picking shipping manifest system liaised facilities personnel manage security infrastructure expansion data center modifications equipment placement power management cooling spearheaded continuous improvement hardware software architectures supported ebusiness suites ebs changed saleswebsite module based specifications sales marketing teams provided solutions aligned constant contact architecture business needs led functional technical support implementation software applications enhancements implemented vai order entry shipping inventory accounting led crossfunctional teams expertise java plsql oracle ebs enterprise security infrastructure domains integrated oracle ebs crm applications credit card processors outside reporting tools mobile warehouse systems shipping solutions engineered managed installed pbx system acd reporting capabilities client call center tokenized credit cards create third party ecommerce suite provided web services creating discreet reusable software components build xmk http protocols led team 40 administering infrastructure information technology specialisttechnical service engineer 012008 012011 camp recovery sebastopol ca configured related equipment managing server dhcp router ip addressing structures solved problems associated softwarefirmware compatibility issues increased maximum equipment uptime proactive possible issues maintained servers databases formats related equipment created recommended products services best fit customers needs provided technical support onsite telephone consultations performed scheduled service work installations testing repairs executed troubleshooting server support inperson remote situations provided secondary training personnel struggling technological tools systems maintained service schedule software hardware monitored ongoing technical compliance applicable laws regulations oversaw quality assurance management offered suggested recommendations wrote work orders accounting standard budgeting guidelines operational parameters offered troubleshooting keystone via voice text chat maintaining resolution rates 99 performed preventive maintenance windows maintaining average uptime 99 rapidly identified corrected system faults minimize operational downtime website designed system enhancements assets within industry operations diagnosed malfunctions systems software directing support tickets appropriate personnel remediation produced reports success rates remedial requirements installed configured tested maintained operating systems application software system management tools worked closely customers internal staff stakeholders determine planning implementation integration systemoriented projects participated system development life cycle requirements analysis system implementation provided 2nd 3rd level technical support troubleshooting internal external clients monitored tested application performance identify potential bottlenecks develop solutions collaborate developers solution implementation managed use various types databases configured installed upgraded new ones managed monitored installed systems highest level availability managed installation upgrade deployment projects provided onsite direction network engineers wrote maintained custom scripts increase system efficiency performance time resolved issues related operational components lan wan voice systems designed implemented system security data assurance defined enterprise processes best practices tailored enterprise processes applications built maintained network infrastructure consisting windows linux virtual products oversaw development maintenance organization computer systems intranet performed daily system monitoring verifying integrity availability hardware server resources systems key processes facilitated best user experience continuous support communication system changes assisted updating technical support best practices use team managed customers expectations support technology functionality order provide positive user experience trained endusers software software use functionality application business problems prepared reports collecting analyzing summarizing information worked software development team reported errors bugs newly released software assisted deployment release fixes attended regular client meetings report project progress address questions used ticketing systems manage process support actions requests communicated regularly customers concerning data exchange technology integration developed maintained strong client relationships deliver exceptional customer service problem resolution liaised effectively others promote ongoing network design reevaluation optimization scaling company growth identified potential sales crossselling opportunities informed supervisor resolved escalated issues serving subject matter expert wideranging issues built refined powerful machine learning models automated decisions prioritized work changed behavior products real time created support documentation enabled user community extend skills leverage system features find resolutions questions without intervention support team worked closely management teams plan develop execute technical strategies aligned clients vision controlled managed server room wireless network server infrastructure audiovisual equipment laptops video conferencing equipment supervised monitored delivery contractual services according sla agreements researched product issue resolution tactics address customer concerns set network profiles security permissions file sharing systems performed tests functionality security performance different workstations devices coached trained endusers functions features basic troubleshooting software software software information technology technician 012003 012008 sywest medical technologies city state conducted hardware software updates daily basis maintain network integrity accomplished maintenance time budget installed maintained productsequipment provided one one training software related programs troubleshot solved information technology issues timely manner established repaired optimized networks installing wiring cabling devices managed systemwide operating system software deployments well related software upgrade problems set hardware software optimal configurations meet network performance requirements delivered network technology training junior team members endusers enhancing knowledgebase team productivity conducted daily system monitoring verifying security integrity availability hardware server resources applications key processes answered triaged requests assistance order provide topnotch support investigated corrected problems printers copiers peripheral devices updated department documentation license databases infrastructure maps faqs maintain consistent response levels followed clients verify optimal customer satisfaction following support engagement problem resolution configured hardware devices software set work stations employees broke evaluated user problems using test scripts personal expertise probing questions removed malware ransomware threats laptops desktop systems patched software installed new versions eliminate security problems protect data worked software development team reported errors bugs newly released software assisted deployment release fixes helped streamline repair processes update procedures support action consistency collaborated vendors locate replacement components resolve advanced problems maintained servers systems keep networks fully operational peak periods increased sales educating prospects benefits products services comparison competitors devised solutions operations issues related system software working closely via phone email live chat web teleconference retained existing clients developed number new accounts extending high quality efficient support service uploaded new software rolled updates applied patches type servers upon release thwart type type threats penetrating networks upsold products services increase company revenue number beyond timeframe targets information technology representativemarketing specialist 012000 012003 datacom systems city state supervised 10 employees initiated completion multiple new product development projects meet critical deadlines accomplished several parallel project deadlines time budget lead time 46 weeks performed daily system monitoring verifying integrity availability hardware server resources systems key processes used ticketing systems manage process support actions requests facilitated best user experience continuous support training classes webinars improvements communication system changes attended regular client meetings report project progress address questions prepared reports collecting analyzing summarizing information built refined powerful machine learning models automated decisions prioritized work changed behavior products real time assisted customers product selection based stated needs proposed use budget communicated regularly customers concerning data exchange technology integration worked closely management teams plan develop coordinate execute technical strategies aligned clients vision mission purpose resolved escalated issues serving subject matter expert wideranging issues developed maintained strong client relationships deliver exceptional customer service problem resolution managed customers expectations support technology functionality order provide positive user experience performed tests functionality security performance different workstations devices conducted indepth product issue resolution research address customer concerns created support documentation enabled user community extend skills leverage system features find resolutions questions without intervention support team worked software development team reported errors bugs newly released software assisted deployment release fixes liaised effectively others promote ongoing network design reevaluation optimization scaled company growth coached trained endusers functions features basic troubleshooting software software software identified potential sales crossselling opportunities course delivery support services supervised monitored delivery contractual services according sla agreements trained endusers software software use functionality application business problems used type scripting skills contribute internal technical tools retained existing clients developed number new accounts extending high quality efficient support service defined documented technical support best practices type technologies identified potential risks software rollouts developed resolution processes drafted distributed training manuals devices used various employees authored protocols appropriate costeffective safe handling equipment materials set network profiles security permissions file sharing systems controlled managed server room wireless network server infrastructure audiovisual equipment laptops video conferencing equipment planned marketing initiatives leveraged referral networks promote business development developed technical nontechnical marketing presentations public relations campaigns articles newsletters designed implemented advertising public relations activities identified appropriate marketing channels target customers campaigns monitored social media questions comments appropriately responded updated social media platforms latest news corporate details maintained inventory marketing literature archive files sample files collaborated closely graphic designers subject matter experts smes technical staff produce compliant ontime proposals administered procured funding new marketing programs met vendors assess products inquire services negotiate pricing shadowed senior personnel complex marketing pursuits build skills set liaised internal creative teams agencies branding ideas graphic designs promotional materials teamed advertising agencies outside consultants develop strategic marketing plans wrote engaging successful marketing advertising website copy tracked trade show expenses maintain budget worked closely inhouse design team develop visuals content maintained high level understanding industry standards trends updated customer database generated lists counts direct marketing projects onboarded new team members coached personnel marketing tasks shipped samples potential clients kept appropriate amount samples hand meetings customer presentations sales team use education bachelor science marketing 051997 state university oswego oswego ny