jessica claire montgomery street san francisco ca 9xxx5 555 4321000 resumesampleexamplecom professional summary accomplished project management consultant highly effective refining workflow schedules enable successful projects strong requirements gathering scope development inventory coordination abilities skilled overseeing complex highvalue technical projects excellent planning time management competencies charming leader 20 years driving best class service business excellence skills trend data analysis customer monitoring managementlevel presentation skills decision making project planning management detail oriented work history microsoft office proficient strategic thinker multitasking prioritization business operations project management processes project management 022001 072021 project management compliance senior analyst verizon wireless city state managed projects impacted business government centers operation bgco project manager large projects onboarding multiple new outside vendor call center locations ensuring everything completed time budget responsible leading development execution process design update efforts bgco organization focus fraud compliance role critical impact operations bgco creating managing driving new process procedures includes ensuring call current process procedures uptodate improved upon allow excellent experience internal external customers position also required develop trainings informational communications ensure required information provided frontline reps allow properly effectively handle daily job functions monitored incoming customer calls tracked credits discounts applied representatives ensure applied properly meet business compliance guidelines tracked credits discounting identify trends order find strategic ways drive credits applied attempt decrease roi business worked fraud security track provide findings back teams findings fraudulent activity identified took certification trainings agile working projects strategic manor well design thinking strategic thinking courses help project management skills business sales operations consultant verizon wireless city state managed product system enhancement request submitted project sponsors evaluate projects submitted completeness validity value impact priority verizon wireless determined impacts worked get stakeholders approvals legal security fraud compliance impacted groups manage two week turn around period acquire necessary approvals impacted departments prepare host monthly portfolio reviews operations group insure groups aligned business objectives continually review requirement submission process drive improvements responsible ensuring project schedules align enterprise release schedule ensure priorities portfolio executive teams reflected project schedules review projects provide recommendations priority rankings operations portfolio provide highlevel impact analysis projects various organizations corresponding financials develop analyze kpis operations portfolio develop detailed adhoc reports analysis needed assess aging projects priority alignment provide senior management project sponsors timely updates regarding projects various approvals assist enterprise government sales ops teams special projects managed hq business systems team project portfolio clarify project goals business cases approach papers provide key input direction systems enhancements analyze project documentation plans schedules objectives ensure deliverables within realistic time frames document communicate management team detailed tracking activity outlining key dates hot issuesconcerns related projects business system operations analyst verizon wireless city state vzw systems enhancement creator reviewer researcher user acceptance tester business systems clarify project goals requirement templates business cases approach papers andor conference calls provide key input direction systems enhancements pertain federal accounts support team analyze project documentation plans schedules objectives ensure deliverables within realistic time frames identify compliance risks federal accounts analyze enhancements overall application functionality establish document benefits impact project federal accounts support teams objectives including limited current state directional business processes make decisions recommendations contribute overall success projects programs andor process improvements document communicate management team detailed dailyweeklymonthly tracking activity outlining key dates hot issues concerns related projects progress via email project grid project updates document provide management project feedback including summary delivered deemed scope moved subsequent release 022001 current technical support assistant supervisor verizon wireless city state role assistant supervisor would take daily task supervisor developed team schedules ensure proper coverage order efficiently assist customers well track teams attendance stats made sure reps advised current stats order ensure meeting kpis hosted team informational focus group meetings monitored incoming calls insure quality guidelines meet point contact government high security activations resolving issues researched corrected escalated issues team teams within company created maintained spreadsheets used tracking multiple teams stats developed departmental training supplement company implemented region wide trained new old employees give skills knowledge needed achieve advancement company developed power point presentations management utilize education 051995 high school ged fallston high school fallston md