jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary 8 years customerfocused businessdata governance analyst experience committed provide accurate ontime deliverables new existing implementations specializing information flow customer marketing systems maintaining integrity efficiency availability data demonstrated ability collaborate technical crossfunctional teams throughout project lifecycle including user testing training extensive experience interfacing customers stakeholders understand needs discuss action plans conduct postmortem reviews highly motivated solid leadership communication analytical organizational skills skills incidentbusiness analysis production support requirement gatheringanalysis technical documentation data root cause analysis agile methodology relational databases database structures software validation stakeholder communication report analysis monitoring systems quality management business intelligence platforms service management certifications informatica axon data governance specialist certification certified scrum master csm certified scrum product owner cspo cmc certification data processing cmc certification c streamline decisionmaking 98 sql ad documentation nt sql server agile downstream windows xp surveys application development etl mysql tableau agency functional enterprise user training automation tools government operating systems technical documentation bind hp optimization test director budget html oracle toad business analyst ibm oracle database transmission business analysis db2 plsql troubleshoot bi informatica peregrine uml business intelligence insurance perl unix work history data governance customer data sranalyst 122016 current mastery systems mn state tableau alteryx itil training ntt data bloomington il hipaa training state farm bloomington il business objects internal audit policies upstream business process itil processes validation business processes java programming vendor management c javascript quality visio cms law quality management vision com legal qa web intelligence concept linux quest conversion marketing rational rose crm meetings relational databases crystal reports access reporting css ms access requirement client excel requirements gathering clients microsoft office retail customer support ms office suite risk assessment data analysis powerpoint risk management data integration ms project rup data processing microsoft sharepoint sox compliance data warehouse 2000 scrum databases 31 sdlc database windows 95 software development business objects xir2 web intelligence xcelsius ntt data bloomington il risk assessment process state farm bloomington il risk management cycle state farm bloomington il itsm servicenow hp service manager peregrine remedy jira service desk confluence bug tracking tools mercury test director rational clear quest splunk software development methodologies agile waterfall rup databases ms access mysql sql server oracle db2 utility tools ibm data studio excel access powerpoint ms project toad reporting tools crystal reports business objects xir2 alteryx power bi tableau programming languages java sql plsql perl operating systems unix windows 9598nt2000xp linux internet html javascript css automation tools ms visio rational rose customer centralcc cc repository customer record reference meant support tmsusa enterprise need reliable customer information cc integrates several customer sources like dms systems owner portals retail transformation tbdp repair orders telematics enterprise lead management system enterprise marketing database enterprise customer preference center surveys etc noncustomer internal external data sources like vehicle systems warranty tfs staff master pqss workday sirius xm experian others budget oversight several supporting providers amount 7m revenue contribution tune 17m accurate data provided soar platform dealer list pull enterprise marketing database emd purpose system create golden source marketing data drive lead generation customer engagement initiatives lifecycle journey beginning initial contact conversion repurchase brand advocacy ultimately yield increase revenue enterprise roles responsibilities product owner convey vision scrum team prepare prioritize product back log manage aspects business process management collection client business requirements understanding process flows develop manage feasible scalable costeffective solutions possess indepth understanding various business units within organization determine operational objectives studying business functions identifying gaps recommending process improvements evaluating output requirements formats streamlining daytoday operations execute data governance policies standards ensure accuracy quality data upstream downstream data channels ensure data privacy compliance relations gdpr california privacy lawccpafederal state local mandates includes nonusa boundaries ie mexicotoyota puerto rico monitor track interfaces data sources ensure accuracy timeliness collaborating data excellence team build data quality dashboards data metrics catalouging data resources enterprise tools building meta data repository implementation governance tools effectively communicate subject matter expert sme customer central marketing databases enterprise business teams external clients leveraging full understanding various environment deliverables optimization defined ongoing hygiene analysis augmentation data records ensure accuracy validity accessibility timeliness completeness determine effective strategies respond customer data list requests enterprise endusers compliance governmentmandated policies privacy requirement collaborate compliance legal teams ensure business processes compliant respective legal privacy requirements collaborate internal external business teams analyze troubleshoot solve problems related data reconciliation independently make decisions regarding data integration rules conversions source precedence etc team meetings assigned resources process user acceptance testing uat make independent informed decision whether change implemented production vendor management manage multiple vendors provide data augmentation services marketing business partners supporting services like toyota care road side assistance analystdatabase analystsrbusiness systems analyst 072012 062016 state farm mutual insurance bank city state customer information management suite cims crm application used create maintain customer information integrates several applications like quote bind enterprise claims necho state farm payment plan etc business analyst involved multiple system enhancements web based host systems enterprise client merge current webbased system cims partyclient spans multiple regions multiple records identified specific region state scope project collapse existing regional records identify one enterprise client ability create future parties one enterprise record facilitating easy access information across enterprise necho cam host application used agents offices submit policy transactions like policy renewals cancellations name address changes etc involved root causing multiple data inconsistencies arising creation updates millions client records due inconsistencymistake party creation ultimately leading data breach project involved incorporating stringent system validations customizing application per business requirements scope project main data integrity across several state farm systems multiline discount processing sfcom agency business services claims master party details mpd central data store customer information several regional databases integrate mpd making vulnerable data integration data quality issues consumed multiple downstream corporate applications systems agent offices marketing sfcom federal data warehouse customer support products involved improvement data transmission affiliate systems auto life health fire vendors mpd scope project minimize data lag production system projects include addition military indicator provide subsidized insurance prices veterans enabling privacy indicator per customer request etc environment db2 systems ibm data studio 31 microsoft office microsoft sharepoint hp service manager rational rose roles responsibilities engaged customers development teams smes system partners including agency business services corporate host systems vendor systems ensure full collaboration system enhancements discussed multiple viewpoints functioned transparency gather data multiple systems analyzing trends developing tactical recommendations drive support business decisions analyze large amounts data flat files identify data errors revamped batch process streamline data feeds production system strong understanding various sdlc methodologies agile waterfall handson experience collaborate business partners define project objectives scope track analyze communicate project risks opportunities researched documented existing business processes legacy host insurance systems experience documenting process maps representing asis process map future state business process tobe process map involving customer information management suite client register applications facilitated requirements gathering sessions business stakeholders key technical resources used industry standard techniques like conducting surveys led jad brainstorming sessions elicit requirements business demonstrated experience documenting prioritizing business user system requirements used rational requisite pro requirement gathering tool prepare functional technical specifications supported approved business requirements performed requirement walkthroughs dev qa teams aim develop testing strategies test plans test cases reflect user needs identify opportunities improve operational excellence work process owners mobilize actions resources address gaps experience querying master party detail relational databases understanding database structures etl processes manipulate large amounts customer policy data resolve client data discrepancies maintain data integrity across different state farm systems investigated analyzed root cause data origination issues worked appropriate system teams resolve problems system source thereby reducing incident volume 5 review monitor new routine ad hoc report conducted postmortem incident reviews stakeholders identifying root causes potential corrective actions created executive summaries live dashboards team members managers showing data trends repeat offenders thereby increasing visibility decisionmaking criteria coordinated qa testing cycles ensure results documented obtain testing signoff documentation worked internal audit compliance teams establish best practices procedures accessing sensitive data protect customer organization sme data support team mentored trained 10 juniornew staff members tools frameworks industry practices business processes data structures data flows data validations across systems applications coordinated facilitated end user training sessions system demos business analyst 012010 062012 allstate city state project scope enhance claim system providing users agents ability check claim status online upload claims related artifacts using web interface knowledge base data mapping application agile methodology scrum waterfall environment windows xp professional oracle uml rational rose ms office suite ms visio 2003 html css business objects xir2 cmc cms ccm designer web intelligence xcelsius prepare business requirement document gathering analyzing functional specifications test plans conducted surveys led jad brainstorming sessions used rational rose developing use cases activity diagrams performed uat webbased databaserelated applications managed schedules deadlines resources collaborated project using ms project created proof concept pocprototypes using html css presented prototypes stakeholders demonstrate application functionality usability developed documented claim scenarios used development business teams implementation testing experience working agile methodology scrum collaborated external auditors document sox compliance requirements application development interacted developers resolve reported bugs technical issues extracted data oracle database ms access performed sql querying data analysis verification education master science life sciences acharya nagarjuna university guntur bachelor science life sciences andhra university visakhapatnam certifications core competencies incidentbusiness analysis production support requirement gatheringanalysis technical documentation data root cause analysis agile methodology relational databases database structures software validation stakeholder communication report analysis monitoring systems quality management business intelligence platforms service management certifications informatica axon data governance specialist certification certified scrum master csm certified scrum product owner cspo cmc certification data processing cmc certification c