jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary focused providing professional service support every office visitor diligent scheduling appointments managing packages routing mail recipients positive nature excellent people skills communicative outbound associate pursuing schedulerreceptionist role utilize foundation excellent communication account management assist furthering health mission tactful outbound associate bringing indepth understanding cold calling best practices account management aiming fulfill schedulerreceptionist opportunity contribute positively health team driven appointment setter offering documented success lead generation proven leader bringing excellent multi skills appointment schedulerreceptionist knowledge recognized commitment team service focused appointment setter 12 years progressive experience skilled cold calling identifying customer needs scheduling appointments goaldriven receptionist extensive background managing busy reception areas multiline telephone systems security conscious astute control confidential documentation highvolume call reception warm cold call expertise qualifying new leads client relationship management multiline phone system proficiency telephone headset mastery customer retention building rapport skills outbound calling customer conflict resolution filemaker pro proficiency promoting brands reportdispatcher specialist relationshipselling skills data confirmation appointment scheduler 052019 112021 acv auctions doral fl scheduled confirmed appointments experience provided exceptional customer service effective telephone communication followups delivered administrative support team members making copies sending faxes organizing documents rearranging schedules answered telephones directed calls appropriate staff members operation office manager 082018 092018 bhh partners llc landscaping architecture city state directed daytoday operations spearheading implementation shortterm longterm strategies achieve business plan profitability goals managed company operations responsibility profit loss scheduling training inventory control delivered positive customer experiences implementing effective quality assurance practices collaborated staff maximize customer satisfaction streamline procedures improve bottomline profitability developed initiatives process improvement reviewed assessed ongoing operations replenished inventory maintain par levels receptionistcheck incheck outanswer phonesscheduling coordinator 102017 122017 alpine meadows management city state managed schedules team personnel keep shifts properly staffed set confirmed customer checking giving keys taking money dailynighty stays assessed current inventories brought supplies keep stock within optimal levels expected demands developed effective scheduling processes achieve production objectives utilized highly effective scheduling interpersonal skills cultivate build professional relationships companys management team verified prices computed totals complete accurate invoices entered information system update status reports entered data accounts receivale keep executive calendars updated report specialistschedulerreceptionist 012014 122017 colorado canine orthopedics city state maintained files retrieved information computer manual filing systems entered data prepared documents spreadsheets reports materials scanned saved organized hard copy digital documents computerized file library assisted customers answering routine administrative questions resolving problems updated indexes file data legal official documents researched gathered provided records information response requests submitted phone fax greeted clients visitors prompt courteous helpful manner checked patients verified updated necessary information medical records insurance entered patient registration billing information answered phones screened call took messages provided needed information filed charts coordinated lab work wrote orders processed authorizations physical therapy braces medication imaging andor injections obtained referrals clinic visits referring physicians pre authorization studies andor surgery insurance companies responsible keeping work area lobby clean organized bachelor arts applied psychology 122004 university northern colorado greeley co minor sociology education training