executive summary jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom pmp certified professional extensive experience leading project development teams spanning wide range platforms multiple industries excels customerfocused organized knowledgeable business process improvement trained pmbok agilescrum six sigma project management methodologies experience establishing managing program management office core qualifications pmo leadership standards project management pmp business process analysis agile software development professional experience executive director pmo 2009 current johnson controls inc baytown tx leadership process improvement erp crm enterprise systems integration currently leads program management office kaplan university kaplan incs largest business unit responsible project portfolio planning senior management resource planning pm assignment project execution enterprise level pmo reporting manage team senior project managers responsible delivery custom software development commercial software system upgrade projects led organizational implementation agile scrum development methodology kaplan higher education included definition software development life cycle creation new project management templates updated governance model delivering agile process training technology project management teams implemented organizational project reporting process chairs weekly executive project review meeting includes business executive stakeholders project managers technology leaders implemented daptiv ppm implemented standardized project time tracking processes project manager 2007 2009 aetna inc billings mt led development pilot business unit deployment internally developed crm system us 2000 admissions advisors 5 mm budget led data warehouse project delivered automated dashboard metrics showing kpis student enrollments late starts drops led several website replatform projects kaplan marketing ms moss recognized leader team eventually became manager manager business analysis 2004 2006 avanade columbia sc managed team business systems analysts responsibility across technology platforms managed maintenance peoplesoft core system configurations payroll financials staffing front office ensuring approval testing communication changes led implementation enterprise wide peoplesoft maintenance releases utilizing sdlc methodology 2006 release 12m capital budget included 37 modifications involving 7 business analysts 9 developers 9 qa analysts manager custom billing ecommerce systems 2000 2004 microsoft corporation acton managed 2 development teams responsible electronic invoicing billing 17b annually ecommerce platform utilized internal external data integration held several technical lead roles companys peoplesoft erp implementation partnered 3rd party integrators developed ms sql server based billing subsystem eliminated 40 ms access billing databases standardized processes significantly improved accuracy cycle time managed corporate payroll data conversion effort peoplesoft configuration setup billing modification development enterprise peoplesoft erp implementation senior systems engineer 1999 2000 national multiple sclerosis society portland project manager responsible leading data conversion system integration activities several acquired companies performed analysis data mapping documented requirements managed data conversion activities integrate 7 accounts payable 7 fixed asset 5 payroll systems spherions corporate platform business analyst payroll systems 1994 1999 general electric company city state project manager responsible implementation client server web telephony based applications payroll department 160 end users disbursing 6b annually 160000 employees 13 ge businesses documented functional system requirements next generation payroll system developed rfis evaluated payroll system providers mapped current payroll business processes worked hr business leaders standardize payroll practices implemented data warehouse reporting system enabling automated publishing payroll six sigma quality measurements intranet utilizing crystal reports programmer analyst accounts payable 1992 1994 general electric company city state mvs mainframe development resource serving progressive leadership role contributing growth ap volume 1m 5m invoices per year provided maintenance production support corporate accounts payable system led successful multiyear data conversion project involving integration 3 regional accounting centers corporate accounting center specialist accounts payable 1990 1992 ge client business services inc city state coordinated productivity projects edi electronic invoicing testing 100 vendors specialist fixed asset functional support 1988 1992 ge client business services inc city state functional liaison user support fixed asset general ledger departments education mba 1994 university south florida tampa fl finance 1988 florida institute technology melbourne fl pmp certification project management institute 2007 certified scrum master csm scrum alliance 2010 six sigma greenbelt general electric company 1997 skills pmo project management pmp program management agile software development business analysis process improvement resource planning erp crm affiliations pmi south florida chapter south florida agile association