jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary product manager bringing 13 years project management skilled installation configuration migration implementation server platforms enterprise platforms consumer software specialist project tracking hardware software upgrade planning product requirements documentation highlights certified information security manager selfdirected budgeting resource management endtoend product lifecycles collaborative accomplishments reduced incidence issues 95 globally leading testing initiative improvement program experience manager 102003 present delta air lines inc melbourne fl systems administrator 40 hrsweek administer windows 2003 server windows 2003 exchange server r6000 ibm unix server administered nortel meridian pbx phone system addremoving accounts provided hardware software support internal remote users configured monitor network security watch guard firewall troubleshooting network printer connectivity issues install network cabling phone jacks purchase company equipment computers printer telephones design training manuals new user orientation system support technician 042000 072002 mohela columbia chesterfield mo troubleshoot connectivity circuit errors att frame relay atm network processed customer services order interacting field technician managing corporate accounts build private network connections att domestic office remote locations internationally providing product support training remote field technicians test configured bilateral switches routers atmframe relay platforms network support specialist 042000022002 amentum fort worth tx open track problem tickets resolution provided second level propriety applicationsystem support internal external customers monitor server performance network connectivity install configure software upgrades pc laptop support maintain monitor complete service documentation account performance participate management defining developing executing plans accomplish support objectives network support technician 061999 101999 kvh industries inc middletown ri provided system support windows nt workstation included system upgrades configuration changes remote desktop support provided user training software applications microsoft office suites 952000 lotus suites97 managed tested ghost images used standard loads newly deployed platforms system support technician 051999 061999 mohela columbia mo 40 hrsweek install configure support win 9598 clients novell 50 nt 2000 platforms using ghost software perform system rebuild systems throughout network upgraded installed desktop laptops server ram hard drives network interface cards video cards cd roms configure remote access company lan external users required installation configuration modems remote access software client intranet service novell groupwise provide analysis network structure offer suggestion increase system performance maximum network efficiency system administrator consultant 081996 041999 m2 direct city state provide training support various software applications increase user productivity network efficiency administer domain accounts resolved network security issues upgraded installed desktop laptops server ram hard drives network interface cards video cards cd roms upgraded workstation servers windows nt workstation server configured printer servers configured troubleshot lan ethernet10baset token ring environment provided tier 3 helpdesk support 120 users via email phone support microsoft products office suites ms exchange services performed troubleshooting network printer connectivity issues provide analysis network structure offer suggestion increase system performance maximum network efficiency supported six network servers 120 clients bachelors science february 2002 devry university decatur ga gpa gpa 3240 gpa 3240 education skills 10baset atm atm network cd roms hardware client clients customer services documentation email ethernet network cabling firewall frame relay ghost novell groupwise hard drives phone support ibm lan laptops lotus suites managing meridian microsoft products access exchange server ms exchange office microsoft office suites 97 windows 2000 win 95 98 windows nt workstation nt modems network interface cards network security network servers network nortel novell 50 office suites pbx phone system printer ram routers servers switches software support desktop support user training technician telephones phone token ring training manuals troubleshoot troubleshooting unix upgrades video cards