jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary selfmotivated operations manager successful collaborating consultants area leaders employees streamline strengthen processes control costs highly organized detailed collaborator solid record accomplishment meeting exceeding business targets indepth knowledge operational budget management techniques skills goal setting mergers acquisitions knowledge contract review recommendations workforce training staff management staff training decision making team leadership experience problemsolving maintaining compliance customer service employee motivation policies procedures implementation performance reporting performance evaluation monitoring revenue forecasting 032018 032022 operations manager banking finance new york credit union association buffalo ny directed daytoday operations spearheading implementation shortterm longterm strategies achieve business plan profitability goals implemented policies standard operating procedures managed quality customer service logistics delivered positive customer experiences implementing effective quality assurance practices improved morale management communication creating employee recognition rewards practices recruited hired trained crew members application projects customer relations customer service created corrective actions based adverse kpi trends measured reviewed performance via kpis metrics motivated evaluated personnel performance improvement goal achievement addressed customer concerns suitable solutions guided employees understanding meeting changing customer needs expectations responded information requests superiors providing specific documentation published customer satisfaction results feedback forms correspondence reviewed daily financial reports reconciled accounts keep information current accurate aided senior leadership executive decisionmaking process generating daily reports recommend corrective actions improvements 042012 032018 western division sr operations loan manager tiaa financial services city state built strong operational teams meet process production demands identified areas deficiency performed rootcause analysis solve problems connected clients developed strategies achieve sales customer service goals aided senior leadership executive decisionmaking process generating daily reports recommend corrective actions improvements generated performance labor strategies compete new existing markets collaborated board directors determine mission values plan short longterm goals 022011 042012 sr regional operations loan center manager metlife city state visited approximately locations weekly ensure location fully functional operating effectively recruited trained employees enable adherence common standards procedures improved regional processes coming effective methodologies handle customer complaints drove performance improvements collaborating senior leadership plan implement new training initiatives motivated employees share ideas feedback recruited hired individuals demonstrating passion dedication added value team conducted staff evaluations determined promotions realignments reductions workforce implemented effective customer service surveys encourage feedback recruited identified developed type professionals implemented training development programs successfully exceed retention targets recruited trained employees enable adherence common standards procedures 032009 022011 lending manager wells fargo city state oversaw loan process origination closing check every client received exemplary service conducted employee oneonone meetings evaluate performance resolve issues provide job coaching managed team 50 underwriters processors cultivating positive atmosphere instilling model dedication directed team responsible performing consumer lending compliance monitoring risk assessments provided recommendations completing loan analysis prospects recruited interviewed hired new workers offering valuable expertise skills lending department reviewed tax returns financial statements finish underwriting process monitored monthly 425 client relationships deliver exceptional service education training business management p priest business college concord ca business administration los medanos college pittsburg ca