jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom links overtoniv699770b9 professional summary experienced technological veteran expertise coding server management networking computercellularofficeserver hardware troubleshooting possession exceptional attention detail ability think critically resilience insatiable thirst knowledge infectious positive attitude knowledgeable java c linux wan lan phone systems well computer configuration technological support team building along 5 years quality customer service skills server maintenance remote support troubleshooting resolution technical documentation system analysis remedial training oversight network security scripting skills network infrastructure administration c programming 1 year java programming 2 years linux 2 years spanishintermediate macintosh os msoffice windows 9598nt2000xpvista 7810 msdos cleared public trust iss march 2018 ospf rip bgf dns routing protocols cisco routing systems meraki gear layer 2 switching router configuration 5 years network configuration 6 years computer hardware 6 years typing alpha 50 wpm technical troubleshooting 8 years possession working knowledge various networking voice protocols including limited ldap ad ssl certificates tcpip dhcp vlan sip udp qos voip microsoft word microsoft powerpoint microsoft outlook microsoft excel microsoft teams microsoft sharepoint microsoft access office 365 active directory cisco meraki switch admin strong writtenverbal communication process improvement reporting documentation critical thinking issue analysis customer rapport teamwork collaboration team training tcpip protocol firewalls vpns security products itil trainingitsm knowledge exposure powershell vmware vsphere change management microsoft exchange proofpoint confluence manageengine pmp desktop central gotoassist admanager adaudit work history tier ii engineer 032021 current charles river skokie il creating modifying disabling user accounts groups distributions ous access via active directory powershell managing provisioning adobe licenses phone services handling aspects useronboarding account creation across multiple domains via powershell decommissioning immediate separations reaping licenses following retention protocol providing onsite remote technical support employees vips ceo cfo cto handling support team call flow via cisco jabber actively auditing disabled user accounts auditing editing documentation keep date users employees creating modifying removing users duo mfa well intune allow access companys management profile applications information technology operations engineer 022019 032021 state new york middletown ny provided secondary training personnel struggling technological tools systems executed troubleshooting server support including inperson remote situations ensured company maintain pci compliance education monthly patching via nable solarwinds msp patch management successfully reported pci compliance status exposing asset vulnerability per company asset via nable solarwinds msp reporting implemented scripts deploy various changes files accessed locally nable solarwinds msp createdrecorded kts knowledge transfer training sessionssops standard operating procedures necessaryessential processes optimal business functionality attended weekly meetings vp cfo team either person via microsoft teams discuss future company goals elaborate projects better service collaborate company whole recabling via cat6cat5cat5e ethernetpatch cables across various propertiestroubleshooting connectivity issues allow properties continue delivering quality service created modified managed users information companywide microsofts active directory assisted decommissioning legacy windows server 2008 r2 windows server 2012 implementation aws servers promote higher level security sensitive information custom built test labs fit meraki switches firewalls test software functionality quality assurance company wide managed maintained corporatecompanywide vpns well supporting lans vlans wlans monitoring troubleshooting cutting edge cisco switches ie ms22524p ms22524p ms1208fp ms12524p access points ie mr74 mr30h firewalls ie mx64w mx65w mx100 well unifi products services merakis ubiquitis guis singlehandedly migrated 120 web domains godaddy cloudflare without aid api maintaining website functionalityhealth websites along corporate marketing team working knowledge ldap radius servers etc provided daytoday support system users educating employees troubleshooting problemsolving protocols installed configured tested maintained operating systems application software system management tools provided firewall vpn management l2pt security protocol management incident response conducted security assessments made recommendations disaster recovery remote access network appliances servers directory services security adhered slas exercising itil itsm knowledge manage issues projects executed troubleshooting server support including inperson remote situations provided secondary training personnel struggling technological tools systems analyst 022018 022019 voxai solutions city state monitored troubleshot corporate serversdatabases via remote desktop connection icinga solution control interface assisted lead networksoftware patching efforts various clients positively affecting overall business efficiency actively created documents via microsoft excelmicrosoft word applying handson training assist training new hires utilizedtroubleshot genesys software palladion speechminer advisors deliver toptier customer service ensuring proper business functionality createdrecorded kts knowledge transfer training sessions necessary processes optimal business functionality acted administrator various businesses via configuration manager allowingdenying access various users creating user credentials use genesys mainframe provided enduser support various channels tracked incidents using servicenow ticketing system actively edited executed sql scripts via microsoft sql server management studio ssms utilized knowledge linux access red hat linux servers engage necessary troubleshooting generated created reports assist clients leadership better help observe company growth downturn created monitored test calls cyara maintain stellar call quality via proper call routingnetwork handshakes various servers consumer agent possession working knowledge various networking voice protocols including limited ldap ad ssl certificates tcpip dhcp vlan sip udp qos voip command center tjx new pos project agent 062017 082017 fujitsu city state established longlasting camaraderie peers technicians superiors communicated peers superiors various channels clear concise succinct manner ensured onsite technicians received software based support supplement hardware aspects installation successfully implement pos remotely logged technology onsite ensured users able utilize services necessary carry transactions throughout business day verified network communications viable throughout installation prevent potential data loss throughout installation process created clear yet information dense servicenow tickets future teammates lessening amount time needed search required information teammates complete given tasks time efficient manner secured files outdated pos allow eod end day sales polling successfully run new xstore pos preventing loss data revenue client assistant network administrator 092011 102012 lantex corporation city state configured networks desktops laptops printer support clients business functionality resolved technical issues clients via person phone remotely andor email assure clients businesses ability operate properly provided internal office support office software applications validate licensing ensuring applications properly used within specified terms agreement configured modems routers wireless fidelity necessary clients functionality ability business successfully implemented automatic data backups essential data clients request securing safety lifeblood client education bachelor science computer engineering university texas arlington arlington tx continuing education computer science minor english