professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom clientfocused client service associate offering four years experience managing key accounts deliver superior service expertise providing client support maintaining files records preparing quantitative comparative performance evaluations committed collaborating associates management achieve business objectives dedicated professional knowledge service delivery proven multitasking abilities committed maintaining professional relationships increase profitability drive business results skills customer relations sales processes sales proficiency business development relationship building retention direct sales retail store support sales operation strategic sales knowledge order fulfillment sales expertise report preparation complaint resolution time management sales reporting product service sales training program design team exercises course materials development brandbuilding strategies rapport relationship building role playing work history lead trainer mosaic hartford ct 032022 current selected training aids demonstration models computer tutorials reference works use classroom maintained files documents preparing excel spreadsheets track maintain relevant training data developed delivered uptodate training information enhance employee performance boosting employee efficiency 80 translated job requirements training groom 25 employees next step career path monitored training effectiveness observation metrics analysis motivated 75 trainees associates demonstrating positive attitude improve productivity teamed 25 managers brainstorm ways enhance improve training effectiveness coordinated training new hires impart information company policies requirements performance strategies arranged meeting spaces supporting materials class assessed staff performance training effectiveness capitalizing opportunities develop new training programs improve existing courses developed implemented lesson plans teaching aids reference materials videos mentored new hires resulting stronger staff development increased productivity assessed student needs develop effective training plans cloent service coordinator thrivent financial lutherans miami fl 122020 012022 led process improvement problemsolving efforts create standard procedures escalation policy customer support team conducted training mentored team members promote productivity accuracy commitment friendly service helped large volume customers every day positive attitude focus customer satisfaction executed devised business development strategies attract acquire new clients using content marketing coldcalling networking coordinated client meetings offer expert individualized service driving sales boosting brand loyalty connected clients consultative sales strategies understand address requirements coordinated operations staff resolve service problems boost client satisfaction educated clients account services resolved client inquiries regarding statement information account balances secior sales representative axiall longview wa 062020 122021 monitored customer buying trends market conditions competitor actions adjust strategies achieve sales goals upsold complementary products customers persuasive marketing techniques maintained routine communication clients assess overall satisfaction resolve complaints promote new offerings increased customer satisfaction ratings successfully resolving challenges worked diligently resolve unique recurring complaints promoting loyalty enhancing operations clotomer satisfaction manager moog inc chatsworth ca 012019 052021 supervised daily operations sales functions maximize revenue customer satisfaction employee productivity handled complaints provided appropriate solutions alternatives within appropriate timeframes followed achieve resolution education maintained client files sales contracts records client interactions client notes information created customer support strategy increase customer retention produced implemented customer satisfaction guarantee program directly resulted 45 increase sales performed duties provided service accordance established operating procedures company policies bba innovative leadership entrepreneurship western carolina university cullowhee nc ascociate arts business administration isothermal community college spindale nc