professional summary skills jessica claire 100 montgomery st 10th floor555 4321000 resumesampleexamplecom academicallyastute student advisor superior listening counseling skills understands academic offerings occupational outlooks guides students making wise lifeimpacting decisions innovative professional expertise promoting academic career social development programs possesses excellent communication problemsolving organizational skills trusted advisor goes extra mile help individuals succeed dedicated customer service professional knowledge service delivery proven multitasking abilities committed maintaining professional relationships increase profitability drive business results professional call center customer service representative committed providing courteous prompt detailed accurate support experience managing outbound inbound calls handling emergency issues patience tact strong leader problemsolver dedicated streamlining operations decrease costs promote organizational efficiency uses independent decision making skills sound judgment positively impact company success educational enrichment academic standards resource identification customer needs assessment customer inquiries customer correspondence work history education individual education plan expertise student development administrative ability positive reinforcement strategies problem resolution student recruitment knowledge excellent written oral communication detailed evaluations database maintenance issue identification call center operations complaint resolution sales strategies customer satisfaction online systems database management customer account management online chat quality assurance evaluation efficient data entry customer data confidentiality call volume quality metrics sales upselling microsoft office goals performance issue complaint resolution customer retention strategies calm professional pressure typing 40 wpm documentation good listening skills call controlling highvolume environments corporate policies procedures documenting calls efficiency determination setting files sales referral coordination education advisor 112021 current care atlanta ga assist individuals seeking information furthering education consistently exceed specific attainable sales goals well quality assurance requirements provide positive customer service experience education customers responding questions overcoming objections exemplify professionalism positive attitude every potential student evaluated updated documented student progress towards educational plan state standards examining student learning fostering engagement assisted students exploring selecting career paths provided information coordinated referrals available programs monitored student progress drive successful academic outcomes provided primary customer support internal external customers supported positive educational behavioral practices established professional cooperative working relationships maintaining visible accessible presence school community provided support guidance students experiencing academic personal troubles received reviewed transcripts determine eligibility admission college specific programs determined validity reliability data gathering methods assisted students selecting courses align interests abilities production operator corteva inc ghent ny 122020 102021 coordinates efforts work team assigned line ensures quality requirements met production ensures effective communication team maintenance technicians production department assists supervisor team lead material handling performs assigned quality checks housekeeping daily paperwork miscellaneous task assigned management lower rails placed raw nutted materials onto fixtures welding robots well perform tip changes robots inspected every part badmissing welds slag missing parts quality etc documented production information via daily system logs discussed issues management kept cell clean clear potential hazards promoted acting team lead lower rails nutters 3 months monitored production process covered breaks workers lower rails nutters trained new employees lower rails nutters took additional shifts peak work periods keep projects schedule ensured every cell nutter correct amount parts run order complete daily production worked supervisor coordinate workflow updated daily production team accordingly inspected final products assess compliance quality standards established tolerances used established assembly instructions complete jobs quickly accurately zero errors assisted quality assurance inspecting items removing defective parts followed instructions make products line customer specifications recorded data maintained accurate records avail information reference monitored inventory notified supervisor low stock items obtain supplies necessary production process ofoder selectordock worker 122019 122020 hopkins manufacturing corp arlington heights il accurately selects groceries ordered online customers selects highest quality produce meat fresh products select scan bag items temperature zones cart place holding area pickup coordinates outbound shipping organizing dock doors vehicles drivers ensures loads leave time communicates logistics ensure outbound loads accurately reflected routing software verifies totes accounted warehouse management system closes loads completed moves delivery vehicles loading unloading palletized totes wraps pallets delivery stores pickup kiosks loaded unloaded sorted cargo part accurate efficient weekly shipments used fork lifts hand truck pallet jacks move materials dock used handheld scanners physical logs accurately track item movements prepared orders processing requests pulled materials warehouse packed boxes prepared shipments moved boxes organized aisles open floor space enable forklift operators move freely warehouse operated warehouse equipment reported instances safety code violations management reduce risk accidents clotomer service representative results companies city state 012019 122019 dispatch emergency responders roadside assistance communicate customers phone navigate computer multiple windows screens resolve customer issues providing exceptional customer experience answered constant flow customer calls minimal wait times maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns provided primary customer support internal external customers responded customer requests products services company information updated account information maintain customer records offered advice assistance customers paying attention special needs wants answered customer telephone calls promptly avoid onhold wait times utilized customer service software manage interactions track customer satisfaction tracked customer service cases updated service software customer information handled customer inquiries suggestions courteously professionally actively listened customers handled concerns quickly escalated major issues supervisor analyzed customer service trends discover areas opportunity provide feedback management processed customer service orders promptly increase customer satisfaction clarified customer issues determined root cause problems resolve product service complaints provided excellent customer care responding requests assisting product selection handling ordering functions high health human services grandview high school grandview mo