catherine richardson business consultant 30 elvido dr los angeles ca 90049 linkedincomcathrich22 twittercomcathrich 3290868922 catrichardsonyahoocom business consultant 8 years experience process improvement design measures designed developed implemented global crm strategies reduced number support tickets 15 successfully coached trained junior business consultants entrepreneurial attitude towards challenges excellent communication presentation skills proficient spanish french experience 201305201806 201009201304 management consultant xyz consulting chicago illinois designed implemented global crm strategy led 15 reduction number support tickets built managed customized crm roadmaps provided regular reporting crm performance leadership team highlevel executives planned facilitated training sessions launch succesful business transformation assisted management projects including emergency preparedness projects junior management consultant xyz consulting chicago illinois consulted clients design deployment crm projects analysed qualitative quantitative data used crm development implementation stages developed trainthetrainer content led training key crm users delivered persuasive presentations small groups 201007201008 education 20132015 2007 2010 junior consultant help africa ny new york together team three provided consulting services nonprofit organization led 10 increase fundraising uclaanderson emba city university new york ba business administration 39 gpa coursework included statistics macroeconomics business law skills languages excellent communication skills oral written interpersonal skills strong analytical problem solving reporting skills spanish french