jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary pragmatic senior leader proven track record accounting fiscal operations customer service organizational effectiveness field state operations effective leader problem solver dedicated streamlining operations decrease costs promote organizational efficiency highly committed hardworking mentality maintain quality services products skills policies procedures strategic planning staff management sales marketing business development key performance indicators operations operations management improvement initiatives coaching mentoring financial management negotiation budgeting contract management business administration verbal written communication education brenau university gainesville ga 122016 master science organizational leadership georgia state university atlanta ga 052013 bachelor arts sociology atlanta metropolitan state college atlanta ga 122007 associate science business administration work history visiting angels southern nm banking manager ii las cruces nm 012018 current establish manage goals dcss banking unit enhance support statewide performance within dcss program oversee manage monthly disbursement 60million dollars child support payments domestically internationally expand crossfunctional organizational capacity liaison across agencies priorities functions common goals manage financial statistics accounting data develop fiscal impact projections represents financial interests dcss state accountingrelated interactionsnegotiations parties vendors external stakeholders manage file site visits reports quarterly ensure proper internal control maintained assigned local offices inform executive leadership team current activities progress investigations consistently maintained 100 disbursement rate 3years recommends implements policies procedures directs subordinate managers staff provides direction influence agency policy ensure leadership across multiple units department andor regions communicates administrative priorities around data warehouse position reconciliation support enterpriselevel trainings initiatives performs professional responsibilities assigned georgia department behavioral health developmental disabilities client care manager city state 122013 122017 redesign modify policies programs productive effectiveness efficiency supervise day day operation outpatient clinic including revenue management quality assurance billing team satisfaction facility maintenance manage current data files use tracking goals productivity oversee 3 psychiatrists 1 np 17 fte 4 pte 2 interns provide daily guidance advice assistance clinical staff administrative staff potential employees new hires employe assist developing implementing departmental policies procedures needed supervise department activities ensure availability appropriate clinical support staff departmen outpatient care ensuring necessary compliance provide orientation training new staff work human resources recruit select new staff carroll heard county clinic proactively effectively communicate physicians ensure client satisfaction compliance set standards responsible evaluating clinical nonclinical support staff performance quarterly basis provide timely performance coaching needed consults qa team monthly reaccess services performance surveys offer recommendations based research findings product performance assist qa monthly project team meetings expert advice regarding transition planning activities activit implement corrective action plan mentoring warning needed recommend action hr director resolve employmentrelated disputes peer conflicts proactive communication styles created companys first employee manual including training development updated key human resource metrics including turnover terminations using reporting tools hrms database streamlined improved program operational processes creating effective corrective action plans coordinated statistical data analysis design information flow developed database objects including tables views materialized views using spss ibm southeast employees federal credit union senior branch operations specialist city state 062002 082009 supervisedtrained tellers developed strategic alliances solicited business accounts audited branches monthly supervised daily operations openedclosed branch secured vault maintained daily automated teller machine managed coordinated daily banking activities ach authorizations credit card reconciliations deposit transfers bank reversal requests fees journal entries reconciled iweekly debit card transactions disbursements researchcorrection disbursement errors reversals assessed employee performance developed improvement plans resolved escalated customer issues within timeframes met deadlines proactively managing individual team tasks gathered reviewed customer feedback improve operations staff motivated f exceed quotas regular basis engaged employees business processes positive motivational techniques assisted customers setting closing accounts completing loan applications signing new services performed duties accordance applicable standards policies regulatory guidelines promote safe working environment increased overall annual sales 400 implementing several quality improvements within branches increased branchs profits 200 annually consistently exceeded branch individuals goals monthly replenished atm funds empty canisters prior validation process executed wire transfers stop payments account transfers exceeded goals effective task prioritization great work ethic balanced branch standard cash limit prepared cash shipments federal reserve intermediary banking institution reconciled cash general ledger account