jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary driven professional exceptional leadership project management skills proven ability effectively plan coordinate meet deadlines multiple projects dedicated implementation consultant 10 years experience combining management customer service expertise project management implementation technical support exceptional leader talented importing exporting data maintenance technically savvy outstanding relationship building training presentation skills skills data entry systems software programs account management installed new software programs proficient use current office programs assisted troubleshooting adp software application project management technical support troubleshooting education healthcare reform certification 122014 healthcare reform center policy institute augusta ga selfmotivated strong verbal communication 10 years endclient interaction skills problemsolving skills bilingual spanishenglish account activation database management bachelor science core classes computer sciencebusiness 121999 american college panama city panama high school diploma 121997 instituto fermin naudeau panama city panama work history bposvc del consulting advisor 112017 current ghx various field locations al guide provide technical business expertise client integration teams external vendor teams data integration needs adp health compliance product responsible coordination vendors providing adp data products building partnerships solve client problems ensuring consistent superior client experience taking broad perspective identify solutions analyze data trends improve clients data integrity identify red flags recognize data patterns work different vendors ensure interface adp application manage integration projects new vendors work development add new features products adp application identify operational efficiencies streamlining automating processes reducing manual work share knowledge best practices mentor new hire consultants specialists work proactively clients provide information best practices training adp application manage special projects acquisitions vendor migrations etc implementation consultant iii 122014 112017 210 home buyers chandler az manage client onboarding projects current adp platforms workforce idesign thirdparty software provide support adp applications interface cloud oracle sybase idesign thirdparty vendors train support clients different adp applications databases customize install adp workforce management solutions according client needs expectations communicate project team progress collaborate client development team client successfully transitioned client service handle escalations monitor morale team members identify issues relate recommendations improvement develop training material internal support team members mentor new hires member associate survey solution technical support analyst iii 102010 102014 adp llc city state provide technical support clients regarding resolution product hardware software operating system issues via phone remote access supported applications products develop training material internal support team members setup software hardware interface different systems cloud oracle etc support install upgrades assists technical problems ie performance security etc adpsupported products effectively troubleshoot replicate issues develop workaround client work corporate development implement new services technology adp applications maintain appropriate records client contact crm system use knowledge management database locate solutions issues provide onsite assistance issues could resolved via remote tools install upgrade software develop custom solutions clientserver products provide complex technical expertise industrystandard database applications internet explorer ms access oracle mysql ms sql server etc gather client databases environment variables recreates client scenarios pc lab environment effort resolve complex database issues assist new products pilots rollouts departments clients act liaison implementation client services management corporate support ensure highimpact issues resolved timely satisfactory manner provide technical support levels service support specialists regarding resolution product client issues mentor train newly hired associates ensure successful integration role identify training needs department assist training development programs provide feedback management act team leader absence manager prioritizing critical issues providing direction ensuring appropriate client support delivered timely effective manner stay current emerging technology trends order provide technical support product rollouts andor existing offerings remain proficient networks operating systems hardware software databases browsers related products assist developing internal documentation support new features procedures product enhancements lead technical support ip mdu cae 3 022007 112010 comcast cae city state installs software programs troubleshoots operating systems software hardware troubleshoots pcemailmodemhome networkingtcpipjava problems appropriately established accurate problem call tracking helpdesk ticketing system maintain excellent knowledge windows macintosh operating systems internetip web browsers email pc operating connectivity technologies diagnoses pc hardware software operating system cable modem cabling issues remains abreast new products technology maintain different technology projects requested