professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom serviceoriented claims adjuster skilled applying creative approaches solving complex problems practical problemsolver excellent interpersonal conflict resolution skills drive team organizational success highly effective knowledgeable process improvement customer service skills selfmotivated customer service interpersonal social skills complex problem solving work history claims service representative early response 122021 current total wine tukwila wa teamwork collaboration problem resolution multitasking abilities generated reviewed documentation accuracy validity proper claims file handling evidence sensitive data information prepared summaries damage payments policy coverage conducted comprehensive interviews witnesses claimants gather facts information evaluated insurance policies analyzed damages determine coverage negotiated property damage settlements claimants ensure settlements within policy limits provided excellent members claims experience employing interpersonal skills ensuring equitable expedient claims process handling reviewed police official reports physical property damage determine extent liability managed desktop activity workload ensure high value time sensitive tasks completed prior customer service expectations compliance department insurance regulations timelines reported management customer problems field conditions policy problems investigated claims involving potential suspected fraudulent activities referred special investigations unit substantiated legitimate claims denied unjustified claims collaborated various claims department personnel vendors claimant carriers facilitate efficient complete claims handling customer service supervisor 022020 112021 fedex chicago heights il managed daily operations 25 employee post office coached employees daytoday work complex problems established updated work schedules account changing staff levels expected workloads identified areas improvement employee efficiency san marino post office successfully manage delivery budget 95 planned work hours fy 2020 established work schedule manage workload efficiently providemanage leave requests based mail volume conducted mail counts inspections ensure efficient safe labor practices among mail carriers handlers developed fostered teamwork relationships employees encourage meeting goals management company oversaw training development 40 new employees assessed employee performance regular intervals analyzed data reports mail delivery operations improve efficiency unit maintained utilized record keeping hours safety documentation mail volume costbenefit analysis attendance accident injury reports collaborated labor union representatives reduce resolve employee grievances address employee performance behavior problems city carrier assistant 052017 022020 united states postal service usps city state engaged customers pleasant demeanor offered help mailrelated issues planned cased mail sequence delivery designated route distributed mail foot residences businesses delivering approximately 400500 customers per shift sorted placed mail mailboxes post office boxes high levels accuracy communicated customer complaints requests feedback company management swift resolution maintain safe efficient working environment times following safety protocols office observing factors street communicate coworkers provide auxiliary assistance need help finished daily duties compile file reports regarding forwards mail deceased notices issues mail delivery receptacles changes addresses carrier route receive distribute shipments proper location load trucks create optimized routes drivers provide assistance resolve issues arise course night supervisors arrive daily shift gather sort secure mail station keys accountable items delivery 8 po box stations coordinate station clerks provide delivery collection optimal time servertrainer coordinator 062009 062017 applebees neighborhood grill bar city state managed provided excellent customer service 8090 guests provided excellent customer service communication fastpaced environment upsold highprofit items appetizers mixed drinks enhance sales numbers addressed resolved guest issues timely satisfactory manner assigned work tasks coordinated activities dining room personnel provide prompt successful service patrons coached provided feedback new team members facets restaurant operations maintained operating knowledge full businessrestaurant operations ensure proper organization duties procedures services provided leadership guidance hourly staff extension management team assisted managing team members toward high value yearly goals oversaw training curriculum implementation continuous improvement industry best practices 70 new hires promotions education bs kinesiology 052015 california state university fullerton deans list 5 semesters gpa 339 366 knes major accomplishments applebees employee year 2011 walnut high school sports hall fame 2009 varsity baseball team captain 4 years graduate usps new supervisors program class 2020