jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary dedicated global program manager 10 years experience building successful compliance programs within healthcare industry skilled delivering training classes informational materials community members order promote health improvements reduce problems chronic diseases proficient related programs capable helping people locate enroll take advantage resources compassionate positive good interpersonal conflict management abilities skills leadership community partnership engagement policy improvement public health organization development customer service engagement program development program management program evaluation fiscal budget management performance management process improvement program implementation medical assessment mastery international domestic travel communication schedule coordination evaluation public outreach resource requirements program goals goals objectives planning management work history banking program manager 012018 current department human servicesdhs city state serve member dcss leadership team define division objectives operational plan ensure consistent high quality service provided stakeholders ensure compliance state federal regulations program requirements advise dcss leadership issues changes policy threats potential opportunities related financial program implementation responsible financial banking unit strategic direction development implementation longrange goals objectives plan development implementation oversees setting program goals monitoring program activities providing input child support field offices office financial services directs program activities supervise regional financial managers responsible supervisory activity assigned staff eg hiring onboarding setting performance development objectives evaluating performance corrective action planning recognizing performance reviewing leave requests provides oversight program budget development implementation expenditure review approval ensures timely submission financial contractual applications ensure clarity program priorities goals linkages defined outcomes monitoring reporting program performance key performance indicators direct unit utilization quality tools methods promote continuous quality improvement cqi program initiatives plan organize develops quarterly operations financial banking unit oversee development revision policies procedures standards guidelines assigned child support payment programs develop opportunities strategic collaboration dcss outreach programs state agencies external partners stakeholders coordinate efforts share best practices improve program outcomes increased performance compliance audit 98 within one year attend meetings executive leadership internal external partners subject matter expert attend presents behalf agency community meetings partner conferences graduated dhs leadership academy program within one year hire clinical service supervisor 122013 122017 carrollheard county mental outpatient clinic city state manage outpatient clinic serving adult geriatric child adolescent patients manage multiple projects programs operations daily responsible planning development implementation process improvement projects clinics analyze collected stakeholders data findings interpret complex legislative regulatory policy guidance use managing mental health programs develop implement strategies plans meeting clinic objectives establish forge relationships international organizations collaborate facilitate development integration operating public mental health program initiatives activities oversee county case management duties included therapy medical services housing program assistance medical insurance provision disability benefits oversee manage staff 14 fulltime employees 4 parttime employees 2 contract physicians provide daily guidance advice assistance clinical therapists case managers administrative staff new hires oversee ensured compliance cmo providers medicaid providers parental court accountability program partnered quality assurance team develop update clinical policies improvement plans procedures written material contractual obligations oversee personnel hr functions includes yearly performance reviews reference checks staff time leave reports develop orientation training new staff work human resources recruit select new staff carroll heard county clinic perform audit reviews identify quality improvement needs plans provide recommendations based research findings product performance participated supervisory meetings assigned senior branch specialist 012002 082010 ibm southeast employees federal credit union city state supervisedtrained tellers developed strategic alliances solicited business accounts performed monthly branch vault audits supervised daily operations openedclosed branch secured vault daily automated teller machine managed coordinated daily banking activities ie ach authorizations credit card reconciliations deposit transfers bank reversal requests fees journal entries reconciled weekly debit card transactions disbursements researchcorrection disbursement errors reversals handled employee personnel performance developed improvement plans resolved escalated customer issues timely manner increased branchs revenue 200 annually consistently exceeded branch individuals goals monthly quarterly employee excellence award multiple times master science organizational leadership 122016 brenau university gainesville ga bachelor arts sociology 052013 georgia state university atlanta ga associate business administration 122007 atlanta metropolitan college atlanta ga education