jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary knowledgeable patient representative offers demonstrated skills case management service coordination expertly handles complaints inquiries service questions meet patients access needs correct problems related care wellversed policies procedures standards hardworking reliable strong ability helping others highly organized proactive punctual teamoriented mentality organized motivated employee eager apply time management organizational skills various environments seeking entrylevel opportunities expand skills facilitating company growth skills medical billing recording histories bookkeeping support basic math customer service conflict resolution people skills flexible schedule active listening organizational skills training development multitasking good work ethic appointment confirmation medical filing business development support team building friendly positive attitude planning organizing team management relationship building experience 012022 current consumer care advocate cash handling customer service payment processing issue resolution id verification cash drawer balancing ordering stocking cash counting machine operations customer communications call center operations system documentation account updating data entry data gathering quality control call control skills report preparation training experience training development resolving issues performance monitoring sedgwick claims management services inc las vegas nv communicated insurance offices verify service eligibility authorization requests adjusted treatment plans based patient progress kept realistic treatment goals conducted complex research review analysis medical records treatment plans claim information maintained knowledge community services resources referred patients appropriate organizations facilitated communication patients medical administrative staff administrative staff regulatory agencies helped patients obtain health care services setting referrals explained policies procedures services patients worked successfully diverse group coworkers accomplish goals address issues related products services worked closely team members deliver project requirements develop solutions meet deadlines received patient inquiries complaints directed appropriate medical staff members prioritized organized tasks efficiently accomplish service goals juggled multiple projects tasks ensure high quality timely delivery demonstrated selfreliance meeting exceeding workflow needs provided excellent service attention customers facetoface phone conversations 082018 122021 custodian city mckinney mckinney tx vacuumed floors dusted furniture maintain organized professional appearance wiped various surfaces approved cleaning products prevent growth bacteria viruses wet spot mopped clean floors surfaces public corridors checked stocked inventory throughout facility meet expected demands moved equipment furniture thoroughly clean space maintained building interiors routine deep cleaning hightraffic areas maintained accountability building keys master keys access cards handled labeled stored various hazardous chemicals solutions safely prevent injuries operated industrial cleaning equipment quickly complete custodial tasks notified building managers needed repairs maintain public safety gathered emptied trash cans disposed bags cleaned floors surfaces sweeping mopping dusting polishing sanitized deep cleaned bathroom floors surfaces mopped waxed floors dusted deep cleaned bathrooms removed trash keep buildings clean orderly condition stored used disposed cleaning chemicals supplies stocked sanitized cleaned inspected restrooms disposed waste gathered individual trash bags place receptacles dusted wiped furniture fixtures completed sweeping vacuuming glass cleaning trash collecting monitored cleaning supply levels requested reordering inventory ran low read followed company customer safety rules policies procedures notified superiors damaged fixtures dispensers furniture building issues maintained sanitized vacuumed dining area washed kitchen floors prior closing swept power washed outside building keep sidewalks parking lot clean sorted disposed trash recycling materials keep common areas clean organized recorded routine inspection maintenance activities reported interior exterior maintenance needs managers responded promptly requests clean sanitize areas accidents responded emergency cleaning requests meet client expectations organized custodial closets easily find equipment supplies maintained inventory cleaning supplies documented items requiring reorder followed strict schedules cleaning according facility usage room availability reduced cleaning time significantly maintaining company quality standards assessed cleaning equipment performed repairs needed 052017 082018 call center agent woodforest bank anniston al handled customers effectively identifying needs quickly gaining trust approaching complex situations resolving problems maximize efficiency delivered fast friendly knowledgeable service routine questions service complaints managed customer expectations clarifying needs identifying options recommending products services met exceeded call speed accuracy volume benchmarks consistent basis managed highvolume inbound outbound customer calls explained key information regarding products services customers encourage informed decisionmaking reviewed files records obtained documents respond customer requests maintained strong call control quickly worked scripts address problems audited customer account information identify issues develop solutions asked probing questions determine service needs accurately input information electronic systems documented customer inquiries feedback entered service delivery suggestions company database pursued networking opportunities advance client relations skills enhance customer satisfaction helped clients navigate online systems within established frameworks obtain services answered screened processed high volume calls daily call management system webbased communications implemented additional services maintain exceptional client service ratings taught agents successful strategies positively influencing customer experiences maintaining control call flow deescalating conflicts corrected issues giving agents targeted highly constructive feedback tracked activity crm support quality assurance resolved customer inquiries questions concerns consistently offer quality service meet performance benchmarks consulted customers regarding needs addressed concerns processed layaways returns exchanges trained supervised new employees promote overall team productivity consistent service coordinated various company teams offer implement successful solutions customer problems processed customer account changes proprietary software handled escalated customer service concerns preserve customer satisfaction maintain longterm business relationships completed high volume outbound calls per day aboveaverage conversion rate leveraged reference tools conducted trainings improve customer service met communicated vendors monitor product shipments prices backorders updated customer accounts addresses contact information within call management databases promoted product offerings drive growth exceed benchmarks 082016 052017 cashier trainer bojangles famous chicken n biscuits city state helped customers find specific products answered questions offered product advice trained new team members cash register operation stock procedures customer services processed payments customers quickly accurately exceed productivity standards helped purchases signed customers rewards program authorized discounts special actions resolve customer disputes maintain satisfaction greeted customers promptly responded questions maintained work area kept cash drawer organized counted balanced cashier drawers cleaned stocked frontend areas register tapes ribbons complied cash handling procedures meet regional cashier variance policy welcomed customers offering assistance help find store items processed customer payments quickly returned exact change receipts kept checkout areas clean organized wellstocked maintain attractive store built maintained productive relationships employees trained mentored new cashiers maximize performance skilled efficient knowledgeable team members kept store operations efficient tasks current carrying daily store opening closing shift change actions full counted drawers start end shifts validate daily records uphold accounting accuracy restocked silverware straws napkins condiments education training 082022 052016 associate science mass communication northeast state community college blountville tn high school diploma power center academy high school memphis tn