jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary experience help desk technician talent hardwares software strong knowledge computer peripherals communicative teamoriented proficiency server hardware software maintenance proven history fostering self motivation meet team individual management objectives skills computer skills maintenance repair problem resolution maintenance master tutoring mentoring people skills microsoft office experience assistant professor computer science 092015 082020 bethunecookman university daytona beach fl critical thinking friendly positive attitude active listening reliable trustworthy team building training development created tests assignments assess student knowledge presented coursework lecture materials facilitated computer lab sessions supervising tasks penetration testing coding script creation developed lectures addressing variety computer science topics engage educate students planned led lessons basic computer skills keyboard techniques internet use conducted student assessments measure progress growth taught internet safety tips online etiquette participated oncampus activities support students outside classroom taught hardware development software programming courses using case studies give students realworld scenario experience built expanded knowledge trends attending professional workshops seminars conferences monitored student progress frequent assessments various computer tasks provided instruction professional technology use web etiquette maintained computer lab 75 computers 1 server performed computer repairs trained students hardware repair installed software used developed new technology competencies attending continuing education courses network technician 012020 062020 kansas city kansas public schools kansas city ks analyzed network issues developing fixes troubleshooting problems maintain organizational effectiveness troubleshot problems related network infrastructure performance installed managed connected hardware application components assure nonstop environment operations verified proper working order hardware peripherals desktop support technician 032010 082016 lulus los angeles ca resolved service requests individually troubleshooting addressing user issues oversaw hardware software networking component monitoring testing installation assist maintenance migration lent technical support consulting implementation services maintain system performance thresholds performed daily maintenance computer systems keep network processes fluid prioritized fielded ticket requests providing technical support troubleshooting issue resolution maintain system performance levels responded assistance requests users directed individuals basic troubleshooting tasks applied internal policies procedures new desktop system onboarding processes installing required software peripherals per guidelines oversaw daily performance computer use maintenance explained technologyrelated details easytounderstand terms individuals different backgrounds various job positions assisted end users diagnostics resolve issues tracked hardware assets ordering equipment maintain accessible inventory troubleshot desktop notebook issues clients employees configured new employee work stations consisting hardware software peripheral devices disassembled computer systems troubleshoot resolve hardware issues completed proofofconcept thinclient web framework enterprise intelligence applications web developer extreme deadline conducted routine maintenance servers systems keeping networks fully operational peak periods help desk support specialist 052000 122008 belmont village aliso viejo ca supported customers password resets account customization resolved level 1 technical issues software hardware peripherals fielded help desk customer questions fulfilled requests documented issues bug tracking system reporting upgraded laptopsdesktops improving speed performance supported employees advanced troubleshooting helpdesk tickets assisted technical support process refinement improve customer service support organized repair replacement pc components systems maintained inventory supplies checking documenting levels regularly collected analyzed reported data use operational planning education training associate science computer installation repair technology 021999 ghana institute technologies accra ghana accomplishments consistently maintained high customer satisfaction ratings recognized employee month april 2018 june 2018 outstanding performance team contributions improved customers request prioritizing request realizing overall increase customer satisfaction cost efficiency