jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary experienced information technology manager wellversed infrastructure technology security planning daily operations management forwardthinking strategic leader 16 years experience systems support looking growthoriented position progressive organization skills infrastructure development security planning resource scheduling training delivery written oral communication problem resolution remote access technology email management software project management network maintenance excellent problemsolving ablities abilities enterprise applications ip forwarding proficient team leadership planning implementation oral written communication excellent diagnostic skills storage hardware architecture risk management risk network upgrades customer service system upgrades project documentation cisco router management customer requirement prioritization testing plans hardware documentation troubleshooting configuration management system backun system backups system analysis tem analy data backup retrieval policies procedures excellent communication skills project lifecycle management budget administration education central carolina community college sanford nc 2004 associate arts network systems support work history national lutheran communities services information technology manager frederick md 032014 current diagnosed repaired computer hardware network systems conducted daily system monitoring verifying security integrity availability hardware server resources applications key processes played key role ongoing network design reevaluation optimization keep pace company growth created improved information systems standards teamwide reviewed assessed architecture design implementation testing deployment needs identify project requirements costs guided implementation companywide enterprise security strategy network hardware disaster recovery data protection endpoint protection delivered windows server support backup management exchange support coordinated projects maintenance manufacturing including defining scope managing milestones maintaining strong relationships stakeholders contributed project cost estimates budgets based assessment client needs managed teams contractors full time staff coaching mentoring driving efficiency recommended installed upgrades helped businesses plan technology match grow supported implementation warehouse management system software applications enable centralized management tasks made recommendations performed upgrades assisting businesses technology planning aligned growth projections imple implemented managed wireless devices multisite network infrastructure business intelligence development implementation identified computer hardware network system issues performing troubleshooting techniques remediation secured connected private networks multiple sites across interstate corporate wan liaised effectively others promote ongoing network design reevaluation optimization scaled company growth provided consistent level support windows servers backup management created service level agreement operational functions including help desk operations performed daily system monitoring verifying integrity availability hardware server resources systems key processes analyzed network security current infrastructure assess areas need improvement develop solutions synchronized establishment local area wide area networks provide infrastructure new applications employee mobile device communication sites coordinated establishment local area wide area network provide infrastructure new applications communication sites led assisted technical upgrade projects clients working coordinating consultants developers integrations moen incorporated senior layout technician city state 011999 012003 gage calibration system first piece inspections program cmm part inspection program vision machine part inspection assist engineers troubleshooting process capabilities preventative maintenance machines lead quality kiazen events gage layout design part layout program mahr part inspection capability studies using minitab train auditors layout technicians run cmm member moens apprenticeship committee performed part machine capability studies using tqm moen incorporated machinist lead setup technician city state 021992 011999 setup bifoli acme new britian hydromat designed delivered state apprentice training program developed tooling layout new machines scheduled work day among operators scheduled preventative maintenance shop machines troubleshot repaired machines shop taught new britian acme hydromat courses trained new operators taught blueprint reading us navy interior communications electrician city state 121990 121998 electrical electronic systems board ship managed trained ic electricians trained shipboard electrical systems member rapid response firefighting team basic troubleshooting pm electrical shipboard electrical systems electronic systems updated managed heat stress program rebuilt maintained entertainment systems maintained telephone systems supervised shop teams e4