jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary highly motivated sales associate extensive customer service sales experience outgoing sales professional track record driving increased sales improving buying experience elevating company profile target market strong interpersonal communication skills analytical thinking problem solving end user support debugging troubleshooting skills teamwork collaboration programming languages java c net python eagerness learn new technologies experience jr sap abap developer 102020 062023 blackbaud austin tx created procedure documents software guide endusers new processes gathered business requirements sap reporting functionality enhancements troubleshot serverside application issues reduce overall downtime analyzed code corrected errors optimize output modified existing software correct errors adapt newly implemented hardware upgrade interfaces reviewed project requirements identify customer expectations resources needed meet goals assessed code testing stage determine potential glitches bugs resolved customer issues establishing workarounds solutions debug create defect fixes worked closely systems analysts engineers programmers understand limitations develop capabilities resolve software problems analyzed user needs software requirements determine design feasibility collaborated support team assist client stakeholders emergent technical issues develop effective solutions programmed applications tools using objectoriented languages goals code abstraction stability reuse identified opportunities process improvements decrease support calls recommended improvements facilitate team project workflow performed troubleshooting postrelease software faults support live service installed software patch design improved corrected existing software system applications support engineer 052017 102020 wells fargo fountain hills az troubleshot hardware issues worked service providers facilitate repairs end users handled customer service issues providing guidance escalating advanced support used remote login tools assist clients technical product questions assisted customers various types technical issues via email live chat telephone delivered local remote tier 1 2 support hardware software company personnel maintained uptodate case documentation future reference served first point contact incoming technical service calls emails documented customer complaints inquiries use technical documentation bug tracking monitored support activity trends create problem resolution solution reports collaborated technical staff establish goals objectives system improvements upgrades stayed abreast latest software developments enhance job knowledge demonstrated advanced product knowledge solve customer issues increased technical knowledge reading trade publications operating manuals diagnostics information created implemented new troubleshooting processes improving efficiency customer satisfaction reducing costs application support engineer 052015 042017 greentree systems city state conducted root cause analysis identify basis application problem debugged repaired application issues delivered technical support clients offering solutions based specific problems concerns collaborated internal teams resolve customer issues support customer service goals liaised clients clarify business challenges objectives optimize performance existing systems logged status jobs work tickets using software tracking system performed troubleshooting resolution companywide technical issues updated maintained knowledge base information documentation future reference application support engineer contract 052014 052015 driscoll strawberry associates city state handled user account access management assigning credentials distributing permissions terminating defunct users escalated technical issues development technical operations team following prescribed support guidelines contributed technical support documentation updating literature based common support interactions known issues software answered software clinical application questions detailed explanations examples coordinated job title identify address customer needs maintained positive working relationship fellow staff management maintained composure patience face difficult customer situations applying deescalation techniques positive customer support read technical manuals conferred users conducted computer diagnostics investigate resolve problems education training bachelor science management information systems university california santa cruz santa cruz ca accomplishments recipient karl pister leadership opportunity award 20000 scholarship awarded transfer students 13 california community colleges demonstrated exceptional achievement academic extracurricular accomplishments awardees also demonstrated involvement activities improve assist lives others exhibit outstanding leadership qualities activities honors psi beta honor society lifetime member psi beta scholastic honor society recognizes academic achievement among students field psychology twoyear colleges sociey women engineers santa cruz chapter