melvin hettinger 276 stiedemann club chicago il 1 555 449 1216 work experience senior functional consultant boston 042016 present creating precise documentation prioritized functional requirements signed client directly converted test plans liaise ficos technical resource assist delivery technical specification configuration fico products using appropriate application 3rd party tooling required ensuring completion highquality deliverables within timeconstraints career gap analysis assist business users defining business requirements prepare functional design documents fdds work ax technical team members assist technical design document tdds experience netsuite implementation projects part project team functional consultant phoenix az knowledge netsuite implementation methodology deliverables act user advocate ensure overall system usability adoption assist integration activities support purchasing receiving modules need 5 years oracle mfg experience functional consultant core banking implementation managed service projects excellent communication skills client handling skills relevant fraud experience detection identification investigation management fraud related events 042012 022016 customer service client facing roles within financial services automotive lending telecommunications insurance andor governmentpublic sector workday functional consultant dallas tx demonstrates criticalanalytical thinking demonstrates attention detail intermediateexpert knowledge credit adjudication processing policies best practices intermediate knowledge aml fintrac knowledge fraud case management systems knowledge industry fraud specific identification platforms travel flexibility required us canada project delivery methodology skills everest university orlando campus bachelors degree business education professional skills project management experience analytical skills specifically issue triage management skills strong communication leadership interpersonal influencing crossfunctional teamwork skills optional notable skills would include experience integrating 3rd party control suites dynamics ax experience ebs r12 11i technical configurations patching upgrade possesses apps dba skills 1strong functional skills crm cs least 2 end end implementations strong analytical issue resolution skills advanced sql experience combined good etl uat skills 092009102011 20052009