jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary enthusiastic individual superior skills working teambased independent capacities bringing strong work ethic excellent organizational skills setting excited begin new challenge successful team skills training methods sales leadership development new employee training team development strategies human resources product development course design verbal writing communication experience training server management experience 022010 current cort business services tulsa ok led training classes recorded instruction later use created testing evaluation procedures assess performance training sessions created effective training course objectives course content materials mentored team members succeed advance within department company planned led training programs staff development enhance employee knowledge engagement satisfaction performance presented training information via role playing simulations team exercises developed first training manual company earned reputation good attendance hard work performed site evaluations customer surveys team audits improved operations working team members customers find workable solutions improved customer satisfaction finding creative solutions problems recognized management providing exceptional customer service worked closely team members deliver project requirements develop solutions meet deadlines provided excellent service attention customers facetoface phone conversations sales associate 022009 062010 renaissance club sport aliso viejo ca retained product service company policy knowledge serve resource coworkers customers arranged new merchandise signage appealing displays encourage customer sales move overstock items maintained knowledge current promotions exchange guidelines payment policies security practices answered incoming telephone calls provide information products services store hours policies promotions sold various products explaining unique features educating customers proper application offered product service consultations employed upselling techniques trained new sales employees effective sales service operational strategies maximize team performance processed orders system coordinated product deliveries built maintained effective relationships peers upper management drive team success toward common sales service operational goals planned followed inventory management store interfaced customers resolve problems quickly developed relationships customers presented promotions increased shelf space sales profit performed customer needs assessments suggested appropriate solutions would solve business issues made recommendations customers promote brand effectiveness product benefits created implemented store displays promoting sales growth server 092001 092007 pappas restaurants inc city state satisfied customers keeping drinks topped anticipating needs condiments extra napkins educated guests daily specials menu offerings appetizers entrees desserts operated pos terminals input orders split bills calculate totals partnered team members efficiently serve food beverages promoted desserts appetizers specialty drinks completed opening closing checklists emptying trash safeguarding alcohol polishing silverware cleaned dining area guests efficient sweeping glass washing spill removal arranged place setting attractively using clean chipfree plates utensils restocked nonperishables items including condiments napkins inventory keep pantry wellsupplied greeted customers assisted questions made recommendations concerning daily specials wine selections desserts guide patrons toward profitable items checked patrons identification monitor minimum age requirements consumption alcoholic beverages managed closing duties including restocking items reconciling cash drawer maintained knowledge current menu items garnishes ingredients preparation methods walked dining room service monitor guest satisfaction advise servers bussing staff specific service needs reviewed identification patrons serving alcoholic drinks assisted kitchen staff food counts determining number items required complete service maintained polite professional demeanor patrons encourage inquiries order placements served plated dinners buffetstyle dinners passed hors doeuvres parties circulated within assigned areas assess address customer needs effectively prioritizing tasks peak hours washed buffet restaurant banquet items including silverware dishes cooking utensils equipment displays welcomed guests personable attitude smile offering bring beverage orders reviewing menu options presented patrons menus specials promptly seating following address questions taking orders operated maintained cleaning equipment tools including dishwasher hand wash stations potscrubbing station trash compactor addressed concerns complaints quickly improve service escalated advanced issues management resolution requested photo identification patrons ordering alcoholic beverages verify legal age consumption processed customers payments provided receipts ged 062019 arlington heights high school fort worth tx education training