jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary knowledgeable dedicated customer service professional extensive experience solid team player outgoing positive demeanor proven skills establishing rapport clients motivated maintain customer satisfaction contribute company success specialize quality speed process optimization articulate energetic resultsoriented exemplary passion developing relationships cultivating partnerships growing businesses strong leader problemsolver dedicated streamlining operations decrease costs promote organizational efficiency uses independent decisionmaking skills sound judgment positively impact company success skills highvolume call centers scripted calls cold calling product service knowledge appointment scheduling bookkeeping hospitality service expertise financial statements expertise budgeting office administration social media knowledge performance improvement invoice processing work history 032023 current inbound call center agent cubesmart cypress tx sorting labeling spreadsheet management account balancing scheduling data entry team building training development selfmotivated critical thinking client relations referring applicants file records management handled high volume inbound calls per shift offer callers product service information generate quotes achieved high satisfaction rating proactive onecall resolutions customer issues resolved complaints satisfy customers encourage future transactions asked factfinding questions determine customer needs expectations recommended specific products solutions facilitated communication customers departments facilitate resolution utilized basic troubleshooting techniques diagnose resolve customer inquiries provided customers product information answered inquiries provide topquality service 062022 122022 lead night auditor wyndham hotels resorts inc greensboro nc looked pending checkins payment processes complete closing procedures controlled cash credit card payment transactions front desk successfully reduce errors kept accounts balance ran daily reports verify totals oversaw night auditing daily room occupancy hotel revenue responded guest needs quickly efficiently noting changes reservations special needs day crew investigated auditing discrepancies reconciling cash drop credit card transactions completed night audit guest ledgers close bank cash registers reconciling issues quickly marking discrepancies generated printed daily financial reports track hotel performance answered questions addressed resolved escalated issues management personnel satisfy customers reviewed invoices accuracy completeness prior issuing payments maintained accurate records invoicing payment activities compliance company legal requirements used data entry skills accurately document input statements audited corrected billing posting documents accuracy trained new staff members customer service techniques hotel operations enforced policies procedures increase efficiency 012022 052022 night auditor sentry insurance sacramento ca oversaw night auditing daily room occupancy hotel revenue kept accounts balance ran daily reports verify totals responded guest needs quickly efficiently noting changes reservations special needs day crew looked pending checkins payment processes complete closing procedures entered customer data room system updated information whenever patrons changed rooms handled duties tasks night manager concierge busy periods maintain front desk efficiency completed night audit guest ledgers close bank cash registers reconciling issues quickly marking discrepancies controlled cash credit card payment transactions front desk successfully reduce errors generated printed daily financial reports track hotel performance entered updated sensitive customer information checkins room changes answered questions addressed resolved escalated issues management personnel satisfy customers enforced policies procedures increase efficiency education degree medical assisting johnston community college smithfield nc degree early childhood education wake technical community college raleigh nc 022020 high school diploma penn foster high school online