jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary wv nlcmulti state licensed registered nurse 29 years experience delivering highquality care behavioral health population inout patient units utilization review management insurance provider case managementnavigation services caring compassionate hardworking serviceoriented wellversed offering evidencebased comprehensive care patients dealing mental health substance abuse disorders advance skills working diverse patient populations experienced working geriatric adult adolescent populations proficient documentation compliance management highly organized proactive management patient needs skills behavioral healthsubstance abuse management client relations management resource utilization management experience data collection management healthcare management customer database management registered nursenurse navigatorcase management 082017 current upper chesapeake health havre de grace md utilized computerized resource patient management system rpms electronic health record ehr system conducted patient assessments medications reviews careplan development comprehensive patient care participated continuing education programs ad webex workshops enhance training nursing knowledge maintained updated behavioral health knowledge continuing education attend line webex presentations coordinated care physicians clinical staff prepare treatment carry interventions enhance continuum care deliver comprehensive services instructed patients caregivers families diagnoses treatment options selfmanagement maintain continuity care answered patient questions providing resources educational material information delivered highquality compassionate treatment patients consistently assessed evaluated patients health needs coordinating across medical disciplines create implement modify personalized care plans educated patients families treatment strategies athome care assist hospitals outpatient providers coordinate continued treatment options member including residential outpatient iop php mental health substance abuse behavioral health utilization review rn 052006 062017 ohio valley medical center east ohio regional hospital city state obtain authorizations patient hospital stay initial concurrent reviews obtained medication authorizations various insurance providers patients discharged hospital maintained updated behavioral healthur knowledge line education attending site conferences earned reputation good attendance hard work recognized management providing exceptional customer service responsible answering departmental emails billing claims departments regarding authorizations questions conduct documentation researchcomputer systemsportals reviews compile data gathered various sources complete initialcontinued hospital stay reviews provided excellent service attention customersproviders phone conversations improved customer satisfaction finding creative solutions problems collaborated healthcare teams develop implement modify individualized plans care trained new staff facility policies procedures electronic medical record management systems registered nurse behavioral health unit 051991 052006 ohio valley medical center east ohio regional hospital city state used facility emr system update patient records transmit prescriptions transfer files oversaw patient admission discharge processes coordinate efficient movements related paperwork instructed patients caregivers families diagnoses treatment options selfmanagement maintain continuity care conducted nursing education goal assessment groups administered medications oral intramuscular tracked dosages documented patient conditions coordinated care physicians clinical staff prepare treatment carry interventions enhance continuum care deliver comprehensive services monitored recorded patient condition vital signs recovery progress medication side effects including use restraints seclusion collected lab specimens ordering interpreting diagnostic tests lab results trained mentored new rns best practices hospital policies standards care identified cognitive functioning mental status physiological condition patient needs assisted patients complete activities daily living adl including bathing feeding lifting transferring education training associate applied science nursing practice 051991 west virginia northern community college wheeling wv