jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary cases compelled adhere applicable laws ethical procedures innovative developing oneofakind solutions tailored specific needs case excellent track record resolving issues increasing customer satisfaction driving overall operational improvements proven leadership operational excellence organizational development skills well thorough understanding financial business collecting supporting data drafting reporting comprehensive documentation leading agreements resolve complex problems skills overall morale productivity boosted experience policy development staff management procedures recognized motivating management team members achieve goals fostering innovative work environments attentive points view close collaboration disputants provide mediation solutions based communication cooperation organization team management regulatory compliance property insurance claims reporting systems project organization policy renewals account management process improvement quotes sales problem resolution auto insurance communications client needs analysis customer service data entry quote information deductive reasoning agreement preparation information collection conflict resolution skills ms office fair debt practices lending regulations financial reporting specialist financial controls development strong communication skills financial reporting risk assessment financial management high risk account reviews credit adjustments credit decisions credit risk skills guest services inventory control procedures merchandising expertise experience 022012 052014 personal finance representative airgas inc albuquerque nm loss prevention cash register operations product promotions scheduled factfinding meetings consultations clients determine insurable interest needs excellent attendance record always time work maintained consistent positive attitude toward customers peers employees even highstress situations upsold additional products services returned customer calls within one hour resolving issues answering questions quickly solved proof insurance issues member department motor vehicle assisted underwriters claim inquiries disputes charge resolving disagreements negotiating mutually beneficial parties worked accommodate new different insurance requests well investigate new value opportunities improve reputation insurance agency assessed existing coverage aligned new products services longterm goals determine financial needs answered 50100 calls per day help customers questions concerns increased customer satisfaction resolving coverage issues made decisions recommendations extending lines credit analyzed customer data financial statements determine level risk involved extending credit complied internal controls government regulations improved understanding financial statements helped assessing risk conducted financial review customer lines credit assessing company financials initiating credit application reviews controlled credit exposure providing financial order management support minimize risk obtain timely payment placed customer accounts hold due past due payments advised clients financial matters made investment product service recommendations based client needs asset availability exuded professional expertise resourcefulness gain trust confidence clients vendors professionals interviewed clients determine income expenses insurance coverage tax status financial investment goals risk tolerance order develop implement strategic financial plans counseled clients financial matters provided recommendations resolving credit issue minimized accounts receivable collections reconciled customer billings statements assessed credit risk analyzed financial statements reviewed customers accounts regular basis make sure receivables sound condition generated financial statements facilitated account closing procedures month made decisions recommendations extending lines credit 122009 022012 dispute analyst rover spokane wa provided relevant laws regulations constraints parties involved case charge resolving disagreements negotiating mutually beneficial agreements parties facilitated conflict resolution effective problemsolving facilitation mutual understanding opposing viewpoints pushed operational changes resulted cost savings higher profit margins assisted facilitation implementation settlement agreements proposing resolutions assisting parties making informed decisions drafted settlement paperwork gathered signatures disputants provide official documentation agreed upon solutions reviewed analyzed opposing sides disputes objectively assess situations legal standpoint intervied disputants witnesses relevant groups individuals conducted devised targeted individualized resolutions aimed resolving conflicts amicably 042007 122009 quality assurance auditor 092005 042007 cigna saint george ut monitored effectiveness quality incoming calls emails determine weaknesses performance establish solutions improve ensured compliance companys quality systems monitored associates responses demeanor technical accuracy customer service performance conformity company policies procedures maintained working knowledge quality standards participated design call monitoring formats quality standards used quality monitoring data management system compile track performance team individual level performed monitoring customer care email responses participated customer client listening programs identify customer needs expectations provided actionable data various internal support groups needed provided feedback call center team leaders managers prepared analyzes internal external quality reports management staff review customer service representative ge capital city state worked busy call center environment handling high call volumes 300500 calls day kept customers happy implementing forwardthinking strategies focused meeting needs resolving concerns verified application account details accurately assess credit financial risks potential clients updated client accounts new information verified data informed credit approvals managed account data verified information clients past creditors involved parties helping new customers understanding interest rates terms conditions opening closing accounts processed credit line increases well decreases determined processed late fee removals assisted stores determining account holds education training 022021 012006 011999 property casualty agent hope high school home school associate arts metropolitan community college penn valley kansas mo august 2022 activities honors