jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary licensed insurance professional two years property casualty well two half years experience professional pilot extensive knowledge insurance policy provisions endorsements well aircraft airports aviation industry seeking opportunity combine areas expertise one position skills licensed ct de fl ga ky la nc nh nm ok ri sc tx vt wy skilled multitasker highly motivated advanced oral written communication skills associate management designation personal casualty property loss insurance policy coverage knowledge hail wind damage specialist automobile claims specialist types 43 wpm organized customer serviceoriented ms office work history claim specialist hail reconciliation unit 082014 current state farm fire casualty company city state reviewed analyzed suspicious potentially fraudulent insurance claims evaluated evidence ultimate goal creating positive outcomes clients claims reconciled data direct collection system accounting system address discrepancies answered customer questions regarding deductibles reported management customer problems field conditions safety issues policy problems documented investigation activity presented reports management substantiated legitimate claims denied unjustified claims evaluated insurance policies analyzed damages determine coverage claim associate auto express segment 092013 082014 state farm mutual automobile insurance company city state reviewed analyzed suspicious potentially fraudulent insurance claims evaluated evidence ultimate goal creating positive outcomes clients claims reconciled data direct collection system accounting system address discrepancies answered customer questions regarding deductibles reported management customer problems field conditions safety issues policy problems documented investigation activity presented reports management substantiated legitimate claims denied unjustified claims evaluated insurance policies analyzed damages determine coverage cargo pilot first officer 2013 062013 alliance air charter city state accompanied aircraft member flight crew order monitor handle cargo flight assisted safety risk management srm process complied customs immigration cabotage laws international trips contributed improvements srm process hazard analysis assessment monitored gauges warning devices control panels verify aircraft performance regulate engine speed coordinated communication air traffic control maintenance personnel determined timing procedures flight vector changes directed ground crews loading unloading aircraft cargo baggage utilized standard operating procedures effective crew resource management communication procedures specified company operation manual provided flight path changes directions emergency landing fields provided servicing maintenance protection aircraft times away home station remained current qualified assigned aircraft started engines operated controls piloted airplanes transport mail freight adhering flight plans regulations procedures bachelor science aviation science professional pilot 2012 utah valley university orem ut 348 gpa member golden key international honour society shorts 360 sic type rating commercial pilot airplane single multiengine land instrument rating flight instructor airplane single engine advanced ground instructor education certifications