jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary motivated assistant accountant focused maintaining accurate compliant records controls responsive dynamic operating conditions detailoriented methodical excellent mathematical skills gaap expertise ifrs knowledge proven expertise conducting depth audits devising successful improvement strategies methodically evaluated documents systems initiated corrections compliance established standards superb analytical communications skills enabled optimum results reputable accountant skillful valuing prospects using diverse statistical techniques wellversed generating models forecasting trends key financial team member valued insight input financial decisions diligent accountant strong accounting background proven industry expertise monitored business operations regulatory compliance large corporation superior account management reconciliation skills leading achievement desired results intelligent accountant strong gaap knowledge data analysis expertise commended successfully directing accounting team maintaining timely operations challenging environments resultsoriented leader possessing first rate process management skills complete tasks within budget time customer relations great plains peoplesoft budget forecasting expertise skills regulatory compliance financial portfolio management budgetary governance account reconciliation expert experience work history accountant 012016 current autozone inc lagrange ky analyzed financial statements income statements review companys financial performance balanced reports batch summaries submit approval investigated resolved discrepancies monthly bank accounts collaborated extensively auditors preliminary yearend audit processes prepared monthly yearend closing statements financial documents invoices managed team financial professionals coached employee job tasks duties reviewed reconciled discrepancies accounts financial documentation collaborated accounting associates improve reconciliation processes gained accounting efficiency improved documentation coordination development optimal journal entry schedules reduced closing time monthly quarterly close implementing new consolidation procedures managed accounts payable accounts receivable bank reconciliations payroll function developed actionable improvements existing processes presented management customer service representative 032014 122015 eastman chemical company dania beach fl educated customers special pricing opportunities company offerings documented conversations customers track requests problems solutions deescalated problematic customer concerns maintaining calm friendly demeanor fielded customer complaints queries fasttracking problem resolution assisted customers making payments accounts setting payment plans provided outstanding service new longstanding customers attending closely concerns developing solutions asked probing questions determine service needs accurately input information electronic systems upheld strict quality control policies procedures customer interactions reviewed customer account information determine current issues potential solutions confirmed delivery orders troubleshot missed delivery dates shortages overages consulted customers determine best methods resolve service billing issues informed customers billing procedures processed payments provided payment option setup assistance built client rapport accurately processing repair documentation troubleshooting technical discrepancies completion escalated customer concerns store issues inventory requirements supervisors secured client retention driving service product benefits features recommendations around clients needs remained constantly aware customer activity ensure safe secure shopping environment cashier supervisor 082012 012014 scheels sports saint cloud mn counted tills beginning shift start money balanced reconciled register end shift greeted customers responded requests information called back cashiers peak times minimize wait time customers handled customer complaints concerns escalated direct supervisor quick resolution supported front end procedures keep items wellstocked prevent shrinkage processed exchanges returns inputting company database supervised counting cash drawers making bank deposits compliance store opening closing procedures connected customers daily understand needs provide assistance collect feedback optimize operations built maintained working relationships peers upper management rectified discrepancies accounting records cash drawer researching daily transactions pinpoint issues mentored employees instructed management complicated sales complex issues difficult customers maintained inventory accuracy counting stockonhand reconciling discrepancies authorized discounts special actions resolve customer disputes maintain satisfaction met high productivity standards processing payments customers resolved customer problems investigating issues answering questions building rapport organized updated schedules optimize coverage expected customer demands motivated higher sales incentives rewardbased programs positive reinforcement good sales practices reviewed store policies made changes streamline operations increase productivity reviewed sales reports enhance sales performance improve inventory management accuracy maintained detailed accurate accounting records overseeing documentation sales purchases requisitions maintained professional store appearance inspecting checkout areas directing team members cleaning trash removal actions oversaw work cashiers identify strengths weaknesses customer service payment processing merchandising plans maximize performance devised promotional plans target move excess stock highprofit items soontoexpire merchandise easy sale high school diploma 012007 niger grammar school enugu education training accomplishments consistently maintained high customer satisfaction ratings customer assistance worked company systems live support diligently completed assigned tasks working overtime needed multitasking cashiered two cash registers tandem maximize customer flow computed data reports provided required weekly monthly quarterly reports listing sales figures client track records sales consistently generated additional revenue skilled sales techniques customer service researched calmed rapidly resolved client conflicts prevent loss key accounts developed relationships 50 new clients typically exceeded sales goals 75 improved delivery watches shipping early realizing overall increase customer satisfaction cost efficiency negotiated vendors saving company 500000 naira annually certified public accountant cpa certified accountant hilca oil company 2016 certified baker fidia cakes 2015 certifications