jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary resourceful system administrator consistently responds wide range technical challenges focused creative approach highly effective problem solving decision making 5 years progressive experience hardware installation technical troubleshooting user support software management skills problem solving verbal written communication team collaboration comptia security certification work history information technology specialist 042017 current new york university new york ny performed daily system monitoring verifying integrity availability hardware server resources systems key processes facilitated best user experience continuous support training classes webinars improvements communication system changes prepared reports collecting analyzing summarizing information conducted indepth product issue resolution research address customer concerns attended regular client meetings report project progress address questions set network profiles security permissions file sharing systems coached trained endusers functions features basic troubleshooting software itsm remedy developed maintained strong client relationships deliver exceptional customer service problem resolution managed customers expectations support technology functionality order provide positive user experience resolved escalated issues serving subject matter expert wideranging issues used ticketing systems manage process support actions requests trained endusers microsoft 365 use functionality application business problems communicated regularly customers concerning data exchange technology integration assistant supervisor 042013 042017 eaton corporation north little rock ar supported supervisor preparing production reports collating quality documentation revised work practices improve efficiency boost quality meet production goals applied strong leadership talents problemsolving skills maintain team efficiency organize workflows created successful work schedules team member maintain deadlines fully staff shifts tracked department resources expenses coordinated day shift supervisor balance staffing workloads changed managed records documentation payroll inventory control workflow submitted documentation reports upper management handled customer complaints resolved issues adjusted policies meet changing needs provided supportive link external customers internal operations evaluated employee performance coached trained improve weak areas mentored newly hired employees operating equipment safety developed training manual use reference adjusted job assignments schedules keep pace dynamic business needs factoring processes employee knowledge customer demands set overall vision provided team leadership developed training task process guidelines communicated clear concise directions employees introduced team contests goals enhance productivity improve employee morale monitored workshop work flow 50 employees correctional officer 032012 042013 county gwinnett lawrenceville ga observed supervised inmates throughout visits meal time recreation phone calls showers tracked inmates head counts visitor logs scheduled activities prepared processed maintained forms reports logs records activity journals escorted inmates cells court hospitals medical appointments conducted routine emergency head counts inspected work sites crew trucks contraband cleanliness safety addressed inquiries general public staff inmates visitors resolve concerns team lead 032011 022012 raytheon technologies corp virginia beach va managed schedules accepted time requests found coverage short shifts minimized resource time losses addressing employee production issue directly implementing timely solutions prepared detailed reports updates project specifications progress identified conflicts team activities tracked receipts employee hours inventory movements established open professional relationships team members achieve quick resolutions various issues continuously checked products quality assurance according strict guidelines education master science information technology management 112021 western governors university salt lake city ut bachelor science theatre 052010 prairie view university prairie view tx security ceh capm certifications