jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary dedicated employee known punctuality pursuing employment options good customer service positive attitude make difference skills security oversight safety protocol project coordination process improvement implementation hardware updates software licenses patches audit support experience information technology specialist 012019 032021 schoolmint remote document management network infrastructure updates permissions management troubleshooting diagnostics system updates new program installations diagnosing issues created new accounts reset passwords configured access servers file management software users kept hardware software systems current latest patches current licenses researched issues various computer systems databases determine resolutions problems answer inquiries reviewed support cases technical troubleshooting accuracy identified needed process improvements built maintained successful relationships service providers vendors dealers consumers maintained controlled server room wireless network server infrastructure tested performance functionality security network systems individual workstations peripheral devices maintained records logs lifecycle documentation work requests mentored technologists support professionals provide professional development skill enhancement developed online documentation common processes support staff endusers troubleshot hardware issues worked service providers facilitate repairs end users increased overall company performance improved uptime cost reductions performed continuous assessments network structure business content filters security firewalls provided onsite technical support project implementation recommended product changes upgrades product managers authored distributed training manuals handheld computers devices used staff executed scripts communicate backend servers provide realtime updates devised incisive workarounds resolutions itrelated problems assessed customer bug reports enhancement requests prioritized development streamline response implemented unit integration testing protocols consistently deliver high quality functional features minimal defects directed account management customer training company technical software tools new accounts new users led working groups develop mitigation strategies prepare standard operating procedures devised automation backup recovery protocols preserve safeguard data scheduled ongoing performance assurance software applications automated performance test scripts coordinated installation software systems collaborated user experience team design implementation new features audited security program installed ip cameras across multiple platforms part larger building tenant safety program implemented system security data assurance software information technology specialist 012018 012019 schoolmint lafayette la kept hardware software systems current latest patches current licenses created new accounts reset passwords configured access servers file management software users researched issues various computer systems databases determine resolutions problems answer inquiries reviewed support cases technical troubleshooting accuracy identified needed process improvements maintained controlled server room wireless network server infrastructure built maintained successful relationships service providers vendors dealers consumers tested performance functionality security network systems individual workstations peripheral devices maintained records logs lifecycle documentation work requests mentored technologists support professionals provide professional development skill enhancement developed online documentation common processes support staff endusers troubleshot hardware issues worked service providers facilitate repairs end users increased overall company performance improved uptime cost reductions front end associate 022015 062018 tjx companies inc brighton mi maintained clean clutterfree frontend area greeted customers upon arrival offered assistance locating store merchandise processed completed cash credit transactions accurately restocked checkout line endcap displays new merchandise collected relocated shopping carts baskets reusable bags appropriate areas operated cash register collected payments provided accurate change packaged transported loaded customer orders shopping carts vehicles carryout pickup service completed daily recovery tasks keep areas clean neat maximum productivity wiped counters conveyor belt remove debris maintain cleanliness helped customers find specific products answered questions offered product advice worked closely frontend staff assist customers processed sales transactions prevent long customer wait times accepted cash credit card payments issued receipts provided change trained new team members cash register operation stock procedures customer services met high productivity standards processing payments customers wrapped items bagged purchases properly prevent merchandise breakage helped purchases locating items signing rewards programs maximized sales potential preparing storing rotating merchandising products pointofsale learned roles departments provide coverage keep store operational scanned customer purchases supported transactions streamline sales process inventoried stock placed new orders keep supplies within optimal levels expected demands answered customer quests provided store information escorted desired store areas observed company return policy processing refunds inspecting merchandise wear damage promoted specific item options drive sales achieve addon purchases assisted customers account updates new service additions promotional offers maintained professional store appearance inspecting checkout areas directing team members cleaning trash removal actions education training associate science information technology 022018 valencia college orlando fl