executive profile summary jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom highly motivated resultsdriven professional proven track record customer service leadership roles exceptional interpersonal communication skills combined strong focus delivering outstanding customer experiences adept building leading highperforming teams achieve organizational goals exceed customer expectations demonstrated ability resolve complex customer issues foster positive relationships drive customer loyalty skilled managing multiple priorities adapting change consistently meeting exceeding performance targets seeking challenging position leverage customer service expertise leadership abilities contribute success organization professional experience claims adjuster automobile casualty boston properties reston va 102018 current investigates evaluates automobile casualty insurance claims determine coverage liability ensuring compliance company policies state regulations conducts thorough interviews policyholders witnesses relevant parties gather necessary information claim processing reviews police reports medical records supporting documentation assess extent damages injuries potential liability collaborates legal counsel medical professionals law enforcement agencies gather additional evidence expert opinions complex claims analyzes policy terms conditions exclusions accurately determine coverage limits claim settlements negotiates settlements claimants attorneys involved parties employing strong communication negotiation skills stay update industry trends regulations best practices attending seminars participating ongoing training programs collaborates underwriters risk management teams identify potential risks provide recommendations policy enhancements assists development implementation claim handling procedures improve efficiency customer satisfaction property manager montana state university inc bozeman mt 012016 102018 oversaw daily operations diverse portfolio residential commercial properties ensuring optimal tenant satisfaction property performance conducted property inspections regularly identify maintenance needs safety hazards code violations promptly addressing coordinating necessary repairs maintenance developed implemented effective marketing strategies attract retain tenants resulting high occupancy rates minimal vacancy periods screened selected qualified tenants thorough background checks credit evaluations rental history verification adhering fair housing laws company policies prepared negotiated lease agreements enforcing lease terms managing lease renewals rental increases collected processed rent payments handle delinquencies enforce lease provisions necessary ensuring timely accurate financial transactions maintained accurate uptodate records income expenses prepare monthly financial reports manage property budgets effectively addressed tenant inquiries concerns requests timely professional manner providing excellent customer service building positive relationships tenants coordinated movein moveout processes conducting inspections assessing damages facilitating security deposit refunds deductions per lease agreements collaborated contractors vendors service providers obtain competitive bids oversee repairs renovations capital improvement projects ensuring quality work within budgetary constraints stayed informed local property market trends rental rates regulatory changes adjusting property management strategies needed ccommunity director worthing companies city state 012005 122015 led team property managers staff across multiple cities overseeing operations performance diverse portfolio residential communities developed executed strategic plans community aligning company goals objectives maximize occupancy rates financial performance collaborated marketing teams create implement effective marketing campaigns targeting specific demographics utilizing various channels attract potential residents conducted market research analysis stay informed local market trends rental rates competition adjusting pricing leasing strategies accordingly developed maintained positive relationships community residents addressing concerns resolving issues fostering sense community resident satisfaction implemented resident retention programs initiatives organizing community events providing exceptional customer service enhance resident loyalty minimize turnover oversaw lease administration including lease negotiations renewals terminations ensuring compliance legal requirements company policies monitored analyzed financial performance including budgeting expense management rent collection delinquency management striving achieve exceed revenue goals conducted regular property inspections assess maintenance needs address safety concerns ensure properties wellmaintained aesthetically pleasing collaborated maintenance repair teams prioritize coordinate necessary repairs renovations ensuring timely completion resident satisfaction developed enforced community policies procedures including adherence lease agreements community rules applicable laws regulations recruited trained mentored property management staff providing guidance support enhance professional development performance skills proficient microsoft office critical thinking selfstarter critical thinking active listening time management problem solver education training certifications result oriented claim investigation bachelor arts business administration georgia state university atlanta ga brand marketing workshop leadership workshop management development training debbie phillips lease makers training ellis consulting fair housing certificate 2014 policy analysis negotiation documentation reporting time management problem solving attention detail team leadership legal regulatory compliance