jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary dedicated selfmotivated operations manager effectively employs proven methods cuttingedge technology meet business performance expectations successful implementation measures cut cost streamline operations increase productivity detailed approach maintaining high threshold business operations policies procedures implementation staff training development solutions development problem resolution relationship development maintenance planning customer service health safety compliance delegation flexible skills dedicated customer relationship management management microsoft office team buildingleadership meeting arrangements listening skills machine operations supervision experience operations manager 032018 current cambria king prussia pa supervised 3740 individuals collaborated staff maximize customer satisfaction streamline procedures improve bottomline profitability recruited trained crew members application projects customer relations customer service established work priorities meet contractual obligations schedule installations established organizational vision developed strategies achieve sales customer service goals assessed upcoming projects forecast projected resource requirements inspected production areas identify correct unsafe unauthorized practices trained mentored supported highperforming team providing regular performance review feedback coaching deficient areas assisted executive leaders decisionmaking processes creating daily reports suggesting areas development implemented conflictresolution tactics cooperating clients staff achieve team objectives managed preinspections site supervision site measurements scheduling equipment management defined project roadmap solidify project objectives milestones conducted performance reviews providing coaching feedback benefit company employee truck manager 032017 032018 lupoli salem nh optimized project completion time multitasking duties using heavy equipment palletized boxes streamline movement shipment recognized defective material reported issues management facilitate prompt resolution used ladders pallet jacks load unload merchandise weighing 100 pounds maximized truck space loading efficiently created agendas communication materials team meetings monitored pallet weights truck capacity adhere standards unloaded parcels truck care avoid damage operated forklifts lift gates pallet jacks focus safety efficiency maneuvered trucks loading unloading positions following signals loading crew checking vehicle loading equipment properly positioned adhered workplace safety standards osha regulations assisted navigating large loads assigned areas lifted heavy objects hand using power hoist crew member 102016032017 taco bell youngstown oh upheld high standards productivity quality areas operations drove team success completing assigned task quickly accurately identified unacceptable work materials independently corrected problems keep operations ontarget installed complete systems new residential business sites read comprehended technical documentation checked measurements reviewed site conditions facilitate installation troubleshot malfunctions diagnosed issues get equipment back service quickly fully delivered exceptional service customers answering questions responding quickly issues surveyed job sites identify best position location equipment wired equipment followed safe electrical procedures eliminate risk delivered cost estimates repair work enable home business owners make informed decisions determined causes malfunctioning equipment parts conducting indepth assessments tested equipment following install determine efficiency proper functionality front desk associatemaintenance worker 082015 092016 marriott courtyard hotel city state managed guest checkin checkout procedures reservations payments responded inquiries room requests made online phone email managed customer complaints rectified issues complete satisfaction collaborated housekeeping maintenance staff address mitigate facility issues monitored reservations track incoming parties special events computed guest billings posted charges room accounts greeted registered assigned guests rooms answered phone emails make reservations take guest information warmly greeted incoming guests issuing room keys providing information regarding policies amenities cultivated professional relationships guests active response dedicated assistance improving customer retention reviewed safety health sanitation processes throughout areas enforced rules promote security safety fielded customer complaints rectified issues explained pointed property details patrons including dining areas pool spa fitness center returned vacant rooms occupantready status deep cleaning changing linens restocking inventory removing trash created checklists daily stocking housekeeping carts improve inventory management prevent unnecessary trips stockroom dusted ceiling air conditioning diffusers ventilation systems improve airflow moved beds sofas small furniture wipe baseboards remove dust dirt hardtoreach areas supplied extra towels toiletries requested optimize guest comfort checked secured building areas offhours prevent entry unauthorized individuals performed tasks maintain onsite physical security safety efficiency repaired equipment machinery performing maintenance according updated industry standards served drinks prepared specialty beverages built brand loyalty accomplished customer satisfaction working well food service team members monitored counted food stock supplies reorder time kept customer food preparation areas clean wellorganized maximum efficiency received food orders individuals explained offerings stored food designated areas following wrapping dating food safety rotation procedures prepared food items following recipes cut chop combine ingredients correct amounts proper technique cooking perfection high school diploma 052015 oak ridge high school conroe tx first aidcpr forklift licensing boom lift certification education training certifications