jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom work history 012019 current sap support analyst hollingsworth logistics detroit mi assisted sap fico implementation configuration north latin america currently serving liaison users business documents organization structure business process flow functional specifications configured sap financials fico simple finance module submodules fiar per business requirements created defined controlling areacompany code subregions involved knowledge transfer session senior consultants lead solution provided various change requests priority bases providing suggestions team reducing backlogs reporting deviations resolving tickets taking correct action order satisfy user onsite coordinator define open close posting periods correcting adjustment customer invoices needed gateway teamus customs creating gweb request special instructions foreign countries shipments exb correction duties taxes respond inquiries regarding status documents work vendors ensure time delivery documents effectively communication problemsdelays appropriate parties proactively identify issues assist resolution cleared created receiving shipping notices assist vendor cleanup project creating invoice billing 122014 122018 account receivables analyst gfa international kansas city ks cash postings collections billing maintain current accounts new accounts disputing assist accounts payable expense reports training policies procedures sap system auditing researching misapplied postings short shipped units pricing discrepancies reports gaap ifrs prepared accurate customer invoices credits rebills making sure billing systems date assisted monthend closing process posting revenue accruals collect data prepare monthly reports review accounts receivable aging report ensure compliance well research resolve payment discrepancies followup customers seeking payment status outstanding invoices work customers explain balance due performed accounts reconciliation audit cash application research payment history resolved disputes required customers effect collections monitored approved denied orders daily basis appeared sap credit hold queue based credit worthiness process customers payments via lockbox accepted method payment ach credit card checks 112013 122014 dispatcher dhl express city state estimated workforce requirement equipment needed complete projects maintained continuous communication channels supervisors workers sort workrelated issues doubts managed customer calls effectively efficiently complex fastpaced challenging dispatching center environment education master business administration roehampton university london bachelor accounting lagos state university summary career summary multiple years progressive supply chain logistics configuration data analytics experience proven track record driving high growth senior level executives highly functioning teams built reports influenced strategic business decisions leading decent return investment adept customer relations communication business partnership operations risk scenario analysis statistical analysis background affiliations professional scrum master license appraiser trainee highlights microsoft excel intermediatelevel experience using excel functionalities eg vlookups pivot tables pivot charts continuous improvement managing supply chain logistics using datadriven analysis identify trends influence decision makers develop kpis highlight performance executives prioritize activities proactively recommend ideas improvements areas expertise sap financials microsoft excel scrum agile project management accounts payable managing accounts receivable excel accruals microsoft excel agile policies ar pricing auditing problemsolving skills balance project management billing receiving billing systems reporting business process requirement change management requirements gathering charts researching closing research interpersonal sap excellent communication shipping interpersonal skills strategy oral supply chain continuous improvement tables credit taxes clients team player data analysis time management decisionmaking verbal communication skills delivery written dispatching fast financials finance financial functional gateway investment management latin logistics