jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary attain position benefit growing company technical skills developing knowledge business environment learning new things skills active directory services active directory group multiple siem esm knowledge including mcafee policy objects gpo esm arcsight carbon black fireye splunk remote access support imperva securesphere knowledge html php css js mysql putty ssh cpanel cms software investigating malicious ips blacklists vulnerability testing applying proper security properly blocking acl andor firewalls using acunetix apache backups tcpip sftp proxy full disassembly reassembly hardware part configurations replacement upgrades network security analyst 012016 022017 asrc federal holding company new york ny work history monitor network security events received customers monitored servers take appropriate action based customers security policy assist customers security related issues escalating security alerts responsible troubleshooting agent software issues reviewing customer reports ensure quality accuracy part job soc analysts perform analysis log files includes forensic analysis system resource access monitored network performance provided network performance statistical reports realtime historical measurements bau sv4 engineer 112015 022016 insight global hp city state hpbank america hardware refresh project upgraded expanded network systems components reviewed logs networking devices unresolved abnormalities problems troubleshot maintained networking devices infrastructure across enterprise including switches routers firewalls card readers used ticketing systems manage process actions taken spiceworks hp service manager geeksquad operations agent 072014 022015 best buy geeksquad city state responsible frontend backend precinct backroom managed shipping receiving phones laptops tvs devices authorized service centers install hdds video cards installing ram dvd bays hook power supplies install windows mac os repairing installing missing drivers frontend geeksquad greeted customers brought computer would take look giving knowledgeable diagnosis issues available actions education high school diploma 2013 brookdale community college lincroft new jersey network information technology brookdale community college intensive course studies design troubleshooting network operating systems configuration maintenance secure routers switches networking hardware evaluation current emerging technologies applicability address users needs speak read comprehend russian languages