jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary microsoft certified solutions expert specialist 7 years providing best customer experience end users organizations provided high level support upgrading cabling security hardening networking virtualization cloud onprem data centers telecom desktop devices appliances technologies voip database technologies addition network administrator managing switches firewall wifi wap network load balancers proxy network via solarwinds ncm pc network trouble shooting determine root cause performing fine tuning file server configuration backup systems configuration using cohesity sql server backup including patch management using sccm vulnerability management via qualys skills hardware configuration systems configuration server configuration microsoft operating systems windows 10 group policy ou active directory arm iam incident response w forensic techniques troubleshooting diagnostics repair prioritization budgeting procurement witil best practices linux unix product expertise roadmap creation training development communicationreporting cross functional collaboration deployments sccm patch manager packaging 3rd party application hardware software installation technical support system administration network hardware software maintenance software installation sql database management education university maryland baltimore county catonsville md bachelor science information systems certifications sentryone certified training xmatters integration certification basic expert luma design thinking practitioner solarwinds certified professional solarwinds information technology infrastructure library itil v3 exim microsoft certified solutions expert pearson vue comptia security pearson vue hit pro onc us department hhsms office specialist certified pearson vue work history eaton corporation senior sales engineer columbia sc xxxo xxx1 boosted operation visibilityintelligence identifying qualifying driving opportunities across channels acting trusted company resource coordinating diverse teams improved methods review customers fostering growth despite market challenges provided wellreceived insight admin uses orion via customer feedback design thinking activities using efforts structure new standard operating procedures employees capitalized strategic 3rdparty events campaigns activities solarwinds xmatters servicenow excelling face company solving critical problems performed swot championed innovation providing detailed presentations stakeholders federal working group inc senior enterprise monitoring architecture city state 2017 2019 built roadmap mature operational intel providing realtime analytics emphasizing continuous improvement recommending optimized approaches project management received multiple promotions exceeding performance expectations led business impact analysis defining disaster recovery plan noctools crossfunctional team guided modernization tools eliminating physical servers migrating virtual reengineering osapps authored handbook convey best practices lessons learned promoted safesecure adoption new tech acting subject matter expert spearheaded automation involving proactive monitoringalerts large organization added server protection level database migrating failover cluster instant heavy workload trained incoming hires related company practices proprietary systems federal working group inc enterprise monitoring architecture lead city state 2015 2017 constructed roadmap provide automatic response realtime analytics visibility establishing contingency plan expanded expertise every opportunity emerging technologies platforms built comprehensive visibility covering kpistrends generated refined road map self healing failover fault tolerance became template similar projects protected assets via qualys vulnerability management offered technical reporting relevant leaders handled indepth skills gap analyses ensured ontime results federal working group inc telecom engineerproject manager assistant city state 20142015 used best practices updating sites network devices remaining within budget established bridges drove conference setup organized av support tickets became trusted resource pm organization delivery milestones configured cisco ios meet emerging goals despite major roadblocks facilitated smooth upgrade digital voip reduced expenditures automated field ops optimization test 3hrs 5min 60 sites saving 175 hrs annually provided internal advising engineers similar automation initiatives conducted simplification site tech refresh establishing processes checklists vendor best practices worked leadership build hub share knowledge across organization