jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary personable dedicated customer service representative extensive experience healthcare industry solid team player upbeat positive attitude proven skills establishing rapport clients motivated maintain customer satisfaction contribute company success specialize quality speed process optimization articulate enthusiastic resultsoriented demonstrated passion building relationships cultivating partnerships growing businesses skills microsoft word excel insurance practices patient relations decision making organizational skills appointment confirmation medical filing bookkeeping support schedule management bookkeeping safety charts sales conflict resolution speeches continuous improvement store management customer satisfaction decision making delivery directing documentation filing inspection inventory levels neat network policies prioritizing patients patient advocateoperations coordinator 092019 current family health centers southwest florida fort myers fl experience documented patient activities problems coverage hospital actions assisted patients selecting appropriate courses actions obtaining needed support managed database patient information frequently used computerized systems track details provided knowledgeable compassionate service response types patient questions concerns helped patients understand care coverage payment responsibilities rights utilized customer service skills detailed system knowledge support hospital clinic operations coordinated patients healthcare professionals meet patient needs accessed patient information variety office software applications maintaining strict confidentiality remain compliant hipaa regulations liaised customers management ensure smooth operations delivery managed administrative staff trained new hires office procedures policies performed various clerical tasks including making phone calls replying emails data entry accurately documented activity patient specified databases oversaw simultaneous functions high efficiency accuracy patient care coordinator 072017 092019 bearcom quincy scheduled evaluations procedures patients provided patients treatment information ensured comprehension liaised effectively patients doctors staff members assessing medical charts ensuring high level communication interaction established strong work network building professional relationships physicians fellow employees enabled positive patient outcomes delivery valueadded services reviewed inventory levels monthly basis assure pharmaceutical office wellstocked needed supplies coordinated patients healthcare professionals meet patient needs accessed patient information variety office software applications scheduled patient appointment procedures syclenet scheduled confirmed patient appointments patients healthcare professionals checked daily doctor schedules verified insurance sales manager 082016 082018 providence health services seaside established enforced updated policies keep business agile responsive changing market conditions engaged professionally personal trainers customers build rapport nurture relationships added exciting fitness products establishment researching latest trends improving sales revenues collaborated staff maximize customer satisfaction streamline procedures boost bottomline profitability generated daily operational sales reports corrective action continuous improvement empowered staff members contribute continuous improvement quality growth company using motivational speeches incentives directed daytoday operations gym facility provide safe enjoyable guest experience shift supervisor 012014 072016 romanos macaroni grill city state monitored employee performance safety conducting retraining correct problems optimize productivity answered resolved customer questions concerns kept areas clean neat inspectionready times maintaining strict compliance food safety guidelines keep products within tight tolerances assisted store management meeting standards service quality daily operations motivated team members complete assigned tasks perform exceptional levels performed store opening closing procedures including setting registers checking products used word excel report inventory balances cycle counts high school diploma 2010 palm beach central high school wellington fl florida gulf coast university fort myers fl palm beach state college lake worth fl education training activities honors