executive summary jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom resultsfocused information technology management professional offering twentytwo years progressive leadership experience transforms highpotential staff outstanding leaders demonstrate creativity savvy critical financial operational success accomplished manager extensive experience frontofhouse backofhouse operations proven ability cut costs decrease staff turnover cultivates company culture staff members feel comfortable voicing questions concerns well contributing new ideas drive company growth challenging others beyond work bring creativity ownership pride work core qualifications operations management staff development change management crossfunctional team management supervision training sound judgment computersavvy calm pressure complex problem solving professional experience senior information technology manager 2000 2016 marriott international fall river program manager drove finalized major project initiative consisting migrating 13000 exchange onpremise mail usersaccounts cloud based services office 365 program manager responsible implementation management systems allow assetlease reporting enterprise backup patch management application distribution 10000 pcs globally utilizing cloud based solutions lead role stakeholder reducing global data center footprint twentythree two data centers north america one communications hub global region long term expertise deployment management microsoft products globally including server desktop office 365 mail skype active directory federated services sql system center managementdeployment products well versed disaster recovery utilizing multiple data centers storage arrays managed team number professionals reduced controlled expenses actionsdefined strategy business plan business areadirected strategic initiatives achieve organizational objective senior information systems professional 011996 011999 saab group lillington nc developed long shortterm technology server storage plans formulated policies procedures provided technology presentations diverse groups internal customers worked closely washington state agencies regards sharing healthcare data trusted networks supervised team technicians deployment support network technology infrastructure significant design execution directory based services related servers business systems designed monitored server storage systems implemented fault tolerance redundancy network support engineer 011995 011996 interactive brokers llc greenwich ct provided support nt netware macintosh cisco 3com bay networks clients included midsize large enterprise seattlearea corporations installations upgrades repairs configuration troubleshooting multiple platforms infrastructures oversaw network systems implemented firewall network security functions senior technician 011993 011995 rockwell automation inc huntsville end line hardware software support responsible troubleshooting identifying resolving end user hardware application issues trained provided technical direction junior technicians education bachelor science industrial technology east carolina university greenville nc industrial technologycoursework course name associate arts business university phoenixwiu businesscoursework business administration financenumber gpa certifications microsoft certified professionaladministrator comptia network security novell netware engineer citrix administrator red hat administrator cma certified management accountant conferred institute management accountants ima affiliations vmware users group emc users group association information technology professionals leadership development program skills 3com active directory backup bay networks business systems cisco citrix hardware network systems clients direction disaster recovery engineer firewall hub macintosh microsoft products microsoft certified professional exchange mail office nt enterprise network security network networks netware novell netware pcs policies presentations red hat repairs reporting servers sql software support troubleshooting upgrades