9 yrs banking jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom trade finance operations customer service branch banking awarded best telecaller 3 times row hsbc rated excellent performer yearly appraisal hsbc career focus summary skills accomplishments professional experience trade finance officer 072007 2011 bb energy texas city tx payments documents presented lc booking paying collection documents delivery order issuance documents lc collection advance direct payment rbi regulations resolving client query regarding import payments letter credit collection bills bill presentation lc collections ensure transactions processed tat bill entry follow fund transfer investigation officer 072005 062007 avnet inc paris tx working officer fund transfer investigations abn amro bank netherland investigate fund transfer related cases bring closure timely manner specializing specific types cases handling queries related bank clients gaining knowledge swift messaging international fund transfer actively working projects increasing efficiency ratio decreasing rejects avoiding reopens escalate cases get resolved within specific time meet targets set credit card collection officer 092003 072005 hsbc bank city state responsible collecting overdue payments customers defaulting 60 days due date responsible quick resolution accounts get delinquency card base ensured quick sound resolution issues problems way effectively reflect business requirements mentoring new staff systems honing calling skills worked cacs dialer system hub customerservice executive 072001 082003 standard chartered bank city state responsible understanding resolving problems raised customers provide better services responsible also cross selling additional cards loan increase card base worked ccms system certification business management 2015 uc san diego ucsd extension san diego ca bachelors commerce accounting 2000 mumbai university mumbai mh english hindi tamil education professional affiliations languages skills client relations customer satisfaction customer service credit collections marketing global trade services computer proficient additional information