jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary dedicated operations manager dedicated employing proven methods cuttingedge technology meet business performance expectations recognized successful implementation measures cut costs streamline operations increase productivity detailed approach maintaining high threshold business operations staff training development financial cash flow analyses process improvement strategies planning implementation workflow optimization maintaining compliance customer service problemsolving budget development management team leadership skills staff development management team building operations oversight business leadership cost reduction budget control resource allocation employee motivation solutions development business process reengineering experience operations manager 122017072022 ges corporation lithia springs ga directed daytoday operations distribution center upwards 230 million per year sales spearheading implementation shortterm longterm strategies achieve business plan profitability goals enabled department witness 15 reduction overtime 70 increase time delivery created corrective actions based adverse kpi trends utilized process integrity methodology identify areas deficiency performed rootcause analysis solve problems lead 6 production increase order fill 9 production increase shipping customer orders delivered positive customer experiences implementing effective quality assurance practices oversaw staff 4 mangers 6 leads 70 associates across multiple departments developed 2 leads become mangers within facility 1 manager went become operations manager tutelage facility leadergom 102015 122017 reckitt benckiser huntington wv leader 22 million year distribution center responsible operational budgeting distribution channels led facility several change management situations allowed facility achieve 6 increase productivity income value streams facility able implement engineering initiatives helped reduce feet per pick allowed 2 reduction overtime also reduction turnover guided facility top 15 percentile company across kpis led regional team dedicated reducing impact stock outs customers implementation various processes team able realize average 35 decrease stock outs across 7 facilities within region provided excellent service attention customers facetoface phone conversations worked closely sales team help grow new customer channels across louisiana arkansas oklahoma texas kansas department manager 012012 102015 kpisessendant inc city state supported shrinkage safety awareness reviewed sales inventory data identified trends prepared reports management co implemented company wide engineering program classify items based sales efficient stocking allowed fast selling located close pick paths increase picking production calculated expenses overhead remain profitable competitive kept department ontarget meet sales profit objectives minimizing waste pursuing revenue generation opportunities implemented program increase inbound stocking allow dock stock inbound receipts department went 3 days behind inbound receipt stocking receipts unloaded carrier cultivated talented team departmental employees outstanding mentoring coaching teaching skills coached mentored 3 leads becoming mangers 2 managers becoming operations managers exercised discretion judgment managing fastpaced environment adapting change sense urgency employed process improvement initiatives within department inventory controlinbound 121995 122011 united stationers supply co city state kept department ontarget meet sales profit objectives minimizing waste pursuing revenue generation opportunities implemented program increase inbound stocking allow dock stock inbound receipts department went 3 days behind inbound receipt stocking receipts unloaded carrier organized processed damaged goods according vendor manufacturer procedures researched inventoryrelated discrepancies made appropriate adjustments system investigated resolved variances inventory records outlined production commitments product timetables using sales forecast information consumer trends established oversaw implementation successful budgeting accounting systems improve efficiency reduce costs education training premedicine 012007 tulane university new orleans la chemistry business studies business statistics business law human resource management principles management accounting ii intro micro computers ecommerce micro economics marketing premedicine 011992 xavier university louisiana new orleans la premedicine southern university new orleans new orleans la major chemistry minor biology awards received 2021 ascending leadership graduate 2014 ceos award excellence 2004 ceos award excellence 1997 chairmans award excellence chinese mandarin negotiated additional information languages spanish negotiated accomplishments drove 15 improvement overtime 10 months employee engagement events culture building efforts accountability coimplemented training program mentor train next leaders company improved delivery customer orders implementing shipping processes removed operational waste realizing overall increase customer satisfaction cost efficiency created critical kpis track improve ontime delivery customer issues safety statistics increased picking output 6 reengineering product slotting within warehouse created highly effective new program significantly impacted efficiency improved operations streamlined branch operations resulting 25 reduction operating budget cut company operating budget 75000 lean implementation supply cost reductions consistently maintained high customer satisfaction ratings recognized chairmans award winner 2007 2014 outstanding performance team contributions