summary jessica claire 100 montgomery st 10th floor555 4321000 4 resumesampleexamplecom focused committed network security engineer extensive knowledge threat detection prevention analysis leverages expertise security software products build solid security infrastructure detailoriented leader proactive communicator dedicated safeguarding threats skills networking lan wan cisco sdwan palo alto firewall panorama infrastructure disaster recovery planning incident problem diagnosis installation configuration troubleshooting network routers firewalls palo alto switches security devices network routing protocols tcpip dns dhcp ospf bgp smtp nfs eigrp snmp identifying resolving configuration issues server 12 switch troubleshooting traffic engineering localizing traffic based dns saving isp bandwidth cost itil framework clientvendor management infrastructure management system network administration network security management experience network security engineer honeywell ontario receive log end user calls system network administration performance tuningoptimization disaster recovery planning incident problem diagnosis flexible schedule critical thinking team management verify support contract coverage verify software release level provide assist identifying location updates initial problem determination basic installation support support postinstallation reconfiguration 072021 112022 distribute product update information release notes users request apply escalation guidelines administered firewall performance tuning installing configuring multiple demilitarized zones dmzs configured troubleshot wired wireless network problems checked firewall logs activity troubleshoot problems using diagnostic utilities back support installation activities configuration problems installation problems post installation reconfiguration substantive problem determination hw sw driver configuration gather analyses trace info communicate document next technical action required decode error messages provide corrective action provide patch release verification distribution identify solutions articles knowledge base distribute info promoted high customer satisfaction resolving problems knowledgeable friendly service worked successfully diverse group coworkers accomplish goals address issues related products services demonstrated leadership making improvements work processes helping train others prioritized organized tasks efficiently accomplish service goals neowork engineer modern technology solutions inc andrews air force base 072020 102020 monitored network performance ensured maximum availability reliability employing oversight respect network security timely situational incident analysis remediation implemented solutions reduced single points failure improved system uptime migrated physical servers vmware platform led significant cost reduction worked firstlevel incidentproblem determination provided resolution service incidents queries 24x7 basis within agreed service levels drove preventative maintenance backup system upgrades including service packs patches hot fixes security configuration issues ensured timely escalation incidents higher levels required maintained log file network errors delivered network maintenance support responded outages offhour software deployments within established service level agreements slas assisted clients employees explaining properly use network equipment designed scalable userfriendly network architecture meet business objectives evaluated existing networks systems potential weaknesses support intrusion prevention measures seover tech service engineer childrens healthcare atlanta johns creek 122016 012020 participated server hardware deployment planning development maintenance critical important events like iplworld cupwinter olympicsasian games india administered resolved traffic congestion problems ensuring smooth network operations performed activities like monitored isp bandwidth utilization convincing management provide 10g multiple 10g ports serving end users national events provided rfos critical outages server related issues tier 2 isps made network related changes firewall routers switches implemented ssl server allowed access websites per requirements policy app url filtering inspection supervised antivirus antibot threat emulation activity firewall work accordingly planning deployment maintenance recourses based requirements isps national global entertainment events monitored type traffic getting served cluster internal tools participated onboarding new isps aanp program checking traffic level criteria liaised data centre business partners internal teams like planning logistics networking teams field technicians isps equipment vendors operations engineering staff ensuring smooth daily operational work preparing disaster recovery plans network security devices interfaced vendors network security products coordinate isps different internal teams return networking equipment partner locations delivering network maintenance support responding outages offhour softwarehardware deployments within agreed service level agreements slas standard operating procedures sop tat turn around time prioritizing tasks hand basis criticality supervising highseverity incidents ensure service availability minimal delay impact towards ensuring smooth operations infrastructure environment trained supported team members resolving technical issues generating daily weekly monthly reports dpr sharing client project manager neowork administrator 052015 122016 ipsoft global services city india provided core infrastructure management services business large complex environment consisting tsystems administered entire network control centre networks data centre voice telephony infrastructure performed helpdesk support activities per raised installations configurations troubleshooting maintenance related activities firewall domain server file server print server ms outlook erp packages desktop internal software hardware server backup management network routers switches wireless controller firewalls panorama wired wireless lan wan configuration antivirus updating installing patches service packs installing network printer troubleshooting user end problems software installation per organization policy desktop support via email phone supervised 3rd party engineers provided resolution service incidents queries 24x7 basis within agreed service levels education training bachelor technology 84 electrical electronics communications engineering west bengal university technology hooghly 082014 higher secondary education graduate 12th class 84 pcm 052009 jitpur high school jitpur secondary education graduate 9275 10th class 052007 railway higher secondary school alipurduar jn accomplishments alipurduars usa certifications ccna pursuing pcnse