jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary highly motivated sales associate extensive customer service sales experience outgoing sales professional track record driving increased sales improving buying experience elevating company profile target market highlights guest services inventory control procedures merchandising expertise loss prevention cash register operations product promotions education university michigan college engineering bs electrical computer engineering education licenses university michigan college engineering bs electrical computer engineering university california irvine california 2015 certificate project management university california irvine certificate project management 2015 microsoft project excel word proficient certifications wachovia bank na wells fargo company licensed financial specialist march 2008march 2010 university california irvine certificate project management accomplishments outstanding bank manager experience seacoast national bank assistant banking center manager 012011 102014 oversaw team five bankers executed sales activities established achieved sales goals effective sales management techniques recruited trained mentored staff client profiling conducting sales meetings closing deals exceeded goals expectations conducted skills assessment performance management development feedback coaching employees sales force utilized consultative sales approach define customer goals develop solutions cultivated strong relationships customers managed daytoday branch operations including problem resolution customer service sales overseeing banking center team responsible maintaining compliance operation issues audits branch specific applicable federal state local laws regulations well comerica policies procedures ensured reconcilements balanced items resolved timely basis proof corrections nsf return items reg reg cc large item review teller balancing monitoring correction oversaw servicing customer accounts ensured changes handled timely manner including research requests andor additional information requested researched wrote reviewed operating procedures keep branches deposit operations todate policies procedures assigned additional branches oversee overall operational performance train managers employees set standards perform procedural activities per comerica standards assisted regional operations manager support special projects including currency reporting company wide process procedure manual new assistant managers employees provided training education staff members regarding fraud operational risk robbery privacyinformation protection cash control negotiable items operational tasks sourced fund business loans mortgage products developed team members lending knowledge various products solutions newrez wells fargo company licensed financial specialist 032008 032010 top sales producer december 2009 top small business accounts opened may 2009 exceeded monthly production goals 1000000 demand deposits 100000 investment referrals 150000 credit lines opened maintained demand deposit time accounts sold insurance products fixed annuities initiated structured closed mortgage loans business lines credit referred customers brokerage services crossfunctional opportunities initiated team efforts staff achieve sales goals operational excellence issues sales meetings andor assisting customers fremont investments loans accredited home lenders field account executive 112006 092007 solicited brokers acquire subprime loan packages funding establish wholesale mortgage market share company surpassed market share objectives loan volumes 6000000 per month exceeding company profit goals account executives windsor capital mortgage american residential funding senior loan officer 072000 102006 windsor capital individual top producer month july 2005 windsor capital platinum club 2004 2005 gold club 8 xs 2003 2005 silver club 8xs 2003 2005 windsor capital branch top producer 2003 2004 2005 hired managed trained new loan officers mortgage production sales funded 100000000 mortgage loans single multifamily properties partnered title companies real estate agents contractors escrow officers solicit new clients generate mortgage loans professional affiliations windsor capital individual top producer month windsor capital platinum club 2005 gold club 8 xs 2003 2005 silver club 8xs 2003 2005 windsor capital branch top producer 2003 2005 presentations product presentations skills loans mortgage sales sales mortgage loans clients escrow multifamily real estate sales goals sales meetings accounts sales audits basis cash closing coaching consultative sales customer accounts customer service effective sales lending operations operations manager performance management problem resolution receptionist reconcilements retail sales sales activities sales force sales management securities solutions training annuities brokerage credit top sales account executive field account market share subprime excel microsoft project project management word