summary jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom solutionsfocused versatile management professional offering comprehensive background supporting us military operations roles increasing responsibility eightyear career air force effective communicator quickly masters new roles technologies achieve positive results highlights effective team leader staff motivation team building customer service experience chronology education accomplishments bachelor arts organizational leadership brandman univesity fairfield ca global war terrorism service medal air force commendation medal air force achievement medal air force good conduct medal non commissioned officer quarter award airman quarter awards supervision training staff leadership development team management experience finance supervisor air methods corporation taos nm 022015 current team second department supervisor lead supervise daily operations finance teams represented workforce select train correct direct reports delineate performance standards expectations set priorities assign work evaluate employee performance monitor approve work schedules provide training development opportunities implement staff safety policies procedures optimize available resources including staff facilitate teamwork departmental units campus central departments supervise manage finance team staff analyze incoming work multiple sourcessystems staff workloads assign work performed assess quality work oversee quality assurance process including document entry accuracy analyze request trends quality control reports incident resolutions process performance measurements recommend corresponding action review resolve campus client vendor related inquiries generate reports current trending historical data analyze data make recommendations improve efficiency customer support create maintain processes purchasing accounts payable approval authorization verification reconciliations reviews separation duties assess quality processes performance adjust necessary maintain compliance functionality controls work hand hand organizational consultants process improvement lead implement departmental change provide operational direction leadership departmental finance teams establish implement service quality operational goals develop implement crossfunctional strategies improving service delivery operations communicate customer perspective context finance manager communicate campus policies processes parameters customers questions arise fiicancial services supervisor city boynton beach fi boynton beach fl 012012 082014 supervisedmanaged direct reports provided customer service 5200 base personnel created cohesive workgroup delivered results communicating job expectations planning monitoring appraising job results coaching development enforcing systems policies procedures productivity standards maintained confidentially processing documents sensitive nature travel vouchers ssns practiced enforced privacy pii managed defense travel system audited travel vouchers assigned daily tasks communicated effectively positions department safety officer group control center manager using good presentation skills verbal written framed communications diverse audiences could comprehend stated perspectives confidently even challenged higher leadership tight deadlines oversaw customer service help desk special actions team government travel card program financial services department managed case management system involving pay issues debt collections created disaster recovery program safety protocols reporting compliance exercised disaster recovery program ensure business continuity event failure requiring immediate action occurred acted escalation point higher level payment inquiries issues provided payment insight content expertise assisted process improvement departmental change fiicancial management supervisor united states air force active duty city state 052010 012012 performed financial analysis include budgetaccounting execution 252m annual budget civil engineering base program certifiedtracked funding requests expedited commitments managed military local move program implementation new base housing totaling 281k self aid buddy care program leadinstructor provided training 144 people professional development board president mentored developed staff awardsrecognition unit advisory committee president organized departmental fundraisingmorale events assisted process improvement departmental change fiicancial analysis technician 072006 052010 united states air force active duty city state managedprocessed various commitment obligation documents worth 252m wing contracts balanced accounting transactions general accounting finance system maintained control log teaching accuracy processed joint personnel shipping service office bills worth 11m kept constant contact defense finance accounting service group sports representative organizedcoached multiple teams various intramural sports assisted process improvement departmental change