jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary customer service specialist driven exceed sales goals build long term relationships customers delivers positive experiences highquality customer care skills exceptional communication skills microsoft office proficient creative problem solver pos systems expert work history types 55 wpm proficient cash management strong client relations team player advocate 102015 current inova federal credit union elkhart ensured superior customer experience addressing customer concerns demonstrating empathy resolving problems spot work support resources resolve member issues intervene care providers behalf member assist appointment scheduling respond resolve member calls regards benefits eligibility claims financial spending accounts directed calls appropriate individuals departments achieved appointment setting goals service performance requirements 30 making sure members scheduled mammograms wellness exams colonoscopys exhibitor vip specialist 022014 102015 marriott international maumee oh provided elevated customer experience generate loyal client le process 100 email requests per day politely assisted customers person via telephone responsible taking inbound calls well making outbound campaign calls help customers identify hotel best suits needs providing vast knowledge facilities contracted built longterm customer relationships advised customers purchases promotions provide assistance checkin hotel desk work travel successfully acquired average 30 new customers per month generating 6 growth revenue waitress 102010 022014 avalon health care group west ut assisted customers food selection inquiries order customization requests provided friendly customer service diverse clientele developed reputation efficient service provider high levels accuracy promotion selling merchandise implemented marketing strategies resulted 10 growth customer base per month operated pos system itemize complete average 5060 customer purchases per day medicaid biller 082008 042009 dallas independent school district city state medicaid billing well medicaid lookup interacted providers medical professionals regarding billing documentation policies procedures regulations performed billing coding procedures ambulance emergency room impatient outpatient services provide problem solving solutions questions healthcare coverage reviewed medical records completeness filed records alphabetic numeric order education high school diploma 2009 townview magnet center dallas texas