jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary dedicated organized operations manager ten years experience using proven planning support initiatives cut costs streamline operations increase productivity decisive resourceful team builder versed management process improvement management team building operations monitoring cost reduction customer service maintaining compliance recruitment hiring onboarding training policies procedures implementation team leadership incidents management staff scheduling skills computer skills onboarding orientation employee coaching motivation pl oversight customer relationship management complex problem solving teamwork collaboration ms office time management calm pressure experience operational manager 112021 current blount oregon il improved profit margins streamlining operations workflow motivated encouraged team members communicate openly constructively inspected work areas operating equipment confirmed cleanliness maintenance addressed customer concerns suitable solutions supervised staff 80 daily activities delivering continuous training coaching bolster employees skill set created enforced policies procedures entire logistics team scheduled staff assign shifts meet daily operational needs achieve productivity goals presented performance productivity reports supervisors implemented policies standard operating procedures managed quality customer service logistics pl overview completed daily weekly reports 98 time delivery avg goal 95 pph weekly goal 90 avg 121 operational manager 092017 112021 blount mosinee wi improved morale management communication creating employee recognition rewards practices directed daytoday operations spearheading implementation shortterm longterm strategies achieve business plan profitability goals addressed customer concerns suitable solutions enforced federal state local company rules safety operations created corrective actions based adverse kpi trends managed scheduling training inventory control supported accident investigations prepared related paperwork opened checked deliveries verify contents resolve issues vendors promptly reviewed profit loss statements metrics identify trends opportunities recruited top talent interviews personnel recommendations implemented onthejob training activities crosstrain employees various tasks established strategies address changing market environments internet technology organized storage areas maximize movement minimize labor operational supervisor 082012082017 schulte hospitality group opelika al directed managed shipping team 120 staff delivering continuous training improve employees skills oversaw shipping activities 120 person warehouse successfully processing 4000 orders daily organized storage areas maximize movement minimize labor trained supervised shipping department staff enforcing company policies industry best practices investigated inventory discrepancies maintain recordkeeping validity informed upper management department heads items loaded problems encountered oversaw shipping receiving activities accomplishing customer pick rate 93 monitoring zone separation examined freight determine loading sequences planned workflow coordinated employee scheduling assigned duties maintain performance accommodate fluctuating workloads liaised vendor representatives rectify damages shortages education training bachelor arts supply chain management 062021 american public university system charles town wv deans list honoree chi sigma alpha honor society member major supply chain management concentration transportation logistics master arts supply chain management hunter huss high school charles town wv