jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary friendly positive upbeat customer service specialist bringing 20 years experience fastpaced settings proven history efficient team member building trust maintaining longterm loyalty highly adaptable addressing diverse client needs skills inbound outbound calling inventory control business understanding problemsolving abilities buying purchasing accounts payable receivable accurate recordkeeping experience 062018 current online banking specialist midfirst bank chicago il reliable trustworthy adaptive team player maintained confidentiality banking records client information avoid possible data breaches displayed strong telephone etiquette effectively handling difficult calls reviewed customer account information determine current issues potential solutions answered screened processed high volume calls daily call management system webbased communications reached merchants customers order resolve account problems 012016 082018 refund specialist adventist healthcare washington dc data import scanning manual keying process accounts receivable passport pc processed electronic refunds updated details customer accounts reconciled payments addressing aged receivables expedited resolutions correct customer problems complaints oversaw disputes resolution reconciliation eight client accounts partnered credit manager timely accurate posting remittances 102011 122015 online banking specialist midfirst bank chickasha ok maintained customer loyalty delivering fast friendly knowledgeable service routine questions service complaints collected customer feedback recommended procedural product changes enhance future service delivery supported customer service goals enhanced relations friendly knowledgeable positive communication documented conversations customers people soft track requests problems solutions offered asked probing questions determine service needs accurately input information electronic systems made outbound calls obtain account information 022011 102011 customer service representative 50 floor fort lauderdale fl consulted upset customers determine best methods resolve service billing issues informed customers billing procedures processed payments provided assistance set payment options reviewed customer data assess current issues determine eligibility potential solutions collected customer feedback recommended procedural product changes enhance future service delivery answered 70 inbound calls per day directed designated individuals departments documented conversations customers track requests problems solutions offered 082010 022011 3rd key lineage logistics kennewick wa coordinated floor moves merchandising display maintenance monitored floor stock keep popular items available buyers trained helped supervise staff develop maintain store revenue team customer service skills product knowledge used point sale register system complete transactions counted balanced registers supervised bank deposits security procedures support store opening closing 112004 072008 owneroperations manager hart foods inc city state reviewed daily financial reports reconciled accounts keep information current accurate monitored supplier operations verify quality delivery schedule conformance contract specifications managed profit loss following cash control procedures maintaining inventory managing labor reviewing financial reports negotiated favorable contracts determined lowest possible cost factoring quality reliability analyzing data 101998 112004 owneradministrator hh industries city state reconciled monthly statements transactions keep records accurate current supervised accounting tasks included accounts payable receivable general ledger management expense reporting oversight certified processed payroll electronic deposits pay adjustments distributing checks collected payments issued receipts updated accounts reflect new balances 071989 101994 owneroperator video store n city state forecasted sales allocated resources managed labor improve productivity metrics maintained retail store presentation overseeing merchandise replenishment customer courtesy inquiry response documented purchasing activities inventory reports department records tracked approved procurement plans inventory levels performed detailed review high lowperforming products