jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary dynamic accomplished strategic technology leader 10 years supporting infrastructure apps networking virtualization desktop engineering design thinking practitioner experienced fostering culture organic innovation identifying dt dx opportunities aligning strategically tactical operational tasks programs initiatives business goals objectives continually improving customeremployee experience engagement satisfaction using customer journey empathy research well implementing change enablement using itil digital modernization elimination simplification reengineering automation technologies solutions resulting highest qualitycapability maturity models experienced also modernization security implementing access security mitigation controlsmeasures based gdrp nist owasp compliance guidelines improving security posture mitigating threats exposure skills track record visionary thinking delivering highquality forward thinking deliverables strong focus customer experience strategic tactical operational intelligence strong interpersonal communication collaborative skills lead businesstech teams drive technology infrastructure strategy direction across groups champion advocate communicate strategy architecture good understanding itil continuous improvement process change enablement good understanding modern distributed apps digital experience observability apm work history xxx0 xxx1 senior sales engineer knowledge chaos engineering reliability site engineering perspective principles knowledge cloud computing saas iaas paas faas marketplace azure aws gcp understanding monolithic microservices apps encapsulated docker container business acumen strong negotiation skills application development middleware api enterprise technology leadership experience relationship management 2017 2019 2015 2017 2014 2015 imperva new york ny boosted operation visibilityintelligence identifying qualifying driving opportunities across channels acting trusted company resource coordinating diverse team improved methods review customers fostering growth despite market challenges provided wellreceived insight admin uses orion via customer feedback design thinking activities using efforts structure new standard operating procedures employees capitalized strategic 3rdparty events campaigns activities solarwinds xmatters servicenow excelling face company solving critical problems performed swot championed innovation providing detailed presentations stakeholders senior enterprise monitoring architecture federal working group inc city state built roadmap mature operational intel providing realtime analytics emphasizing continuous improvement recommending optimized approaches project management received multiple promotions exceeding performance expectations led business impact analysis defining disaster recovery plan noctools crossfunctional team guided modernization tools eliminating physical servers migrating virtual reengineering os apps authored handbook convey best practices lessons learned promoted safesecure adoption new tech acting subject matter expert spearheaded automation involving proactive monitoringalerts large organization relationship management key vendor external ecosystem partners including major infrastructure services vendors trained incoming hires related company practices proprietary systems enterprise monitoring architecture lead federal working group inc city state constructed roadmap provide automatic response realtime analytics visibility establishing contingency plan expanded expertise every opportunity emerging technologies platforms built comprehensive visibility covering kpistrends generated refined road map selfhealing failover fault tolerance became template similar projects protected assets via qualys vulnerability management offered technical reporting relevant leaders handled indepth skills gap analyses ensured ontime results telecom engineerproject manager assistant federal working group inc city state used best practices updating sites network devices remaining within budget reengineered cisco ios meet emerging goals despite major roadblocks facilitated smooth upgrade digital voip reduced reducing overall cost ownership increase efficiency automated field ops optimization test 3hrs 5min 60 sites saving 175 hrs annually provided internal advising engineers similar automation initiatives conducted simplification site tech refresh establishing processes checklists vendor best practices lead initiative build hub share knowledge across organization established bridges drove conference setup organized av support tickets became trusted resource pm organization delivery milestones education bachelor science information systems university maryland baltimore county catonsville md certifications sentryone certified trainingxmatters integration certification basic expertluma design thinking practitionersolarwinds certified professional solarwinds information technology infrastructure library itil v3 eximmicrosoft certified solutions expert pearson vue comptia security pearson vue ahit pro onc us department hhsms office specialist certified pearson vue