professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom insightful senior information technology manager 20 years leadership experience including oversight infrastructure application support security services visionary resultoriented technology leader track record collaborating ownership commit innovative technology implementations dedicated customer satisfaction focused delivery technical solutions proven leader directing operations maintenance support complex systems including extensive expertise cloud architecture migration premises systems hosted services including azure ad microsoft endpoint manager intune universal print ms365 imanage known excelling strategic business planning team building leadership relationship management financial negotiations change management expertise deadline sensitive costconscious project management style focus innovation develops creative business solutions leveraging diverse methodologies delivering engineering solutions leading organizations highly adept request proposal development technology needs assessments staff training skills analytical critical thinking teamwork collaboration interpersonal communication project management change management relationship management budget cost analysis enterprise resource planning process improvement cloud architecture azure ad microsoft endpoint manager intune microsoft 365 universal print staff user training enterprise management mca mcse mcdba mcp credential id5444712 icsa imanage aa interaction itil 4 work history senior information technology service manager fenwick west city state 092007 current reports directly cio manager department comprising twentyfour full time professionals supporting 12 offices responsible managing training mentoring continuous development 24 employees including desktop engineering audio visual deskside support service desk call center chief technology buyer entire firm developed maintained 20 million budget service department developed ip application support systems integration procedures projects responsible asset management life cycle management managed reduced spending support budgeting processes tco modeling procedures designed led implementation companywide enterprise security strategy network hardware security disaster recovery data protection information access across major systems successfully helped firm personnel transition inoffice remote march 2020 onboarding 600 new employees successfully kept computers shelves pandemic despite shortages systematically overcoming logistic hurdles improving imaging packaging shipping processes designated point person firm construction projects complex installations ground new york city santa monica san jose foster city washington dc oversaw major remodels san francisco mountain view offices managed teams contractors full time staff coaching mentoring driving efficiency guided implementation companywide enterprise security strategy network hardware disaster recovery data protection endpoint protection negotiated software support contracts drive cost savings supported budget process total cost ownership modeling manage reduce firm spending analyzed network security current infrastructure assess areas need improvement develop solutions establishing costsaving measures alleviate compliance risk software license audits reviewed assessed architecture design implementation testing deployment needs identify project requirements costs migrated firm premises microsoft active directory azure ad implemented identity management conditional access device management including windows 1011 ios android macos experienced premises cloud architecture systems expert active directory azure ad sccm intune microsoft 365 cisco ip telephony many enterprise systems interviewed hired trained mentored staff small team six current team twentyfour coaching daily leading performance reviews offering constructive feedback researched recommended innovative automated approaches routine tasks authored service level agreements service deskhelp desk operations fostered loyalty low turnover staff created storage allocation new build existing windows servers clusters winner three fenwick finest awards outstanding service mentoring teamwork ilta member liaison silicon valley international legal technology association inoormation technnology director morgan miller blair city state management aspects firms technology 122000 092007 analyzed department jobrelated functionality requirements align technology priorities business needs interviewed hired trained mentored staff coaching daily leading performance reviews offering constructive feedback fostered positive working environment encouraged innovation collaboration accountability managed enduser needs functional security responsibilities developed maintained service level agreements strategic applications measured performance objectives developed tracked controlled information technology operating budgets cost benefit analyses spending initiatives worked leasing companies vendors obtain maintain firm assets implemented created tested disaster recovery business continuity plans maintained appropriate backup system firm data collocation utilizing server virtualization technology expertise vmware microsoft virtual server performed regular audits tests infrastructure applications stayed abreast current technology advancements emerging standards regulations meet strategic technology goals actively identified opportunities application optimization redesign development troubleshot resolve user application issues led assisted technical upgrade projects firm working coordinating consultants developers integrations support improve network operations played key role ongoing network design reevaluation optimization keep pace company growth supervised firm move upgraded facility 2006 designed built stateoftheart conference rooms wired wireless network server room extensive experience expertise litigation support needs trial presentation using summation trial director legal access ware casemap timelinexpress frequent guest speaker contra costa bar association events subject litigation support application use project manager multiple firm wide migrationsrollouts chairman firm technology committee nonattorney chair committee firm five years experience voice ip unified messaging recognized blackberry expert frequent guest speaker regarding applications beyond email blackberry wireless enterprise symposium ilta industry venues webmaster firms web site intranet extranet engineer intel based server farm 30 75 desktops cisco network cisco wireless netapp nas san avaya ip phone system application expertise includes windows 2003 active directory symantec ghost citrix exchange 2007 2003 2000 55 blackberry sql server elite dte prolaw imanage interaction microsoft office icreate macromedia design suite photoshop deltaview hot docs rightfax eas ecopy dictaphone technology company owner computer house calls city state 091997 122000 founded expanded technology service company 20 employees servicing desktops networks businesses athome clients throughout east bay region san francisco cross platform specialist expertise windows novell linux macintosh website developer 30 companies generated developed leads using networking acquire new clients implemented business strategies increase revenue effectively target new markets including law firms technology companies interacted well customers build connections nurture enduring relationships managed purchasing sales marketing customer account operations efficiently supported company goals careful reinvestment profits automated manual workflows improve audit controls spearheaded revenue growth sales new enhanced product development new market penetration reduced operational risks organizing data forecast performance trends handled problematic customers clients assist lowerlevel employees maintain excellent customer service trained guided team members maintain high productivity performance metrics proper protocols customer service standards education bachelor science business management information technology focus kaplan university graduated summa cum laude cectificates computer repair operating systems networking loma vista concord ca ascociate science dental hygiene chabot college hayward ca graduated highest honors budness management brigham young university provo ut 19801985 2005 1997 1990