jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary dynamic performancedriven business professional high integrity strong work ethic great leadership skills meticulous resourceful business manager proven success leading productive teams controlling budgets networking drive growth initiatives marketing maximize brand outreach skills operations oversight leadership training recruitment hiring hiring onboarding administrative management human resources oversight financial statement review finance accounting oversight customer service management education training tanzania institute accountancy dar es salaam tanzania 072024 bba bachelor business administration tanzania public service college dar es salaam tanzania 102015 human resources management tanzania public service college dar es salaam tanzania 112014 technical certificate human resource tanzania public service college dar es salaam tanzania 102013 certificate public administration kifai modern secondary school dar es salaaam tanzania 102010 level csee brain trust academy school dar es salaam tanzania 102006 primary level cpee experience alvarez marsal operations manager atlanta ga 052020 current established operational guidelines identified opportunities improvement worked management team develop operational goals aligned business strategy set goals expectations direct reports using performance review process holding staff accountable project management site visiting evaluation work supervision purchasing procure project office materials per procurement procedures requirements maintaining companys statutory books quick book databases information managing day day activities operations execution tender project request variety administrative duties overall company departments filing annual returns company status reports deciding companys policy filling retention documents report receiving analyzing share directors advising directors duties ensuring comply corporate legislation articles association company compliance arranging meetings directors shareholders establishing maintaining companys registered office unifi customer service agent rhinelander wi 012016042018 answered phone positive attitude asked questions better understand customer needs delivered fast friendly knowledgeable service routine questions service complaints handled fastpaced customer inquiries day consistently meet productivity performance targets registration customer database setup account promoting brand product receive client requirement advice receiving reporting broken product stolen product devices lock block access key factor utilization software systems highly requirement skills knowledge sales parts town customer service representative fort wayne 112014 022016 resolution team back office agent application software system management according customer problem presented eg telpin customer service etc provide support level 2nd 3rd tickets service level tigo pesa reverse ensure tickets assigned inbound customer services closed within agreed timelines promoted high customer satisfaction resolving problems knowledgeable friendly service answered incoming calls emails providing frontline customer support assistance product service transactions remained calm professional stressful circumstances effectively diffused tense situations integrated electrical services inc data entry clerk opelika al 062013 102014 scanned stored files records electronically reduce paper files secure data collected organized information entry prioritizing entries increase efficiency input client information spreadsheets company database provide leaders quick access essential client data maintains database entering register sales temeke regional company zone data information system pursue procedural establishes entry priorities acquire maintain system infrastructure databases connectivity processes source documents reviewing data deficiencies resolves deficiencies using standard procedures returning incomplete documents team leader resolution maintains data entry requirements following data program techniques procedures monitor systems performance verifies entered data reviewing correcting deleting reentering data key factors accuracy speed time languages swahili first language negotiated english advanced negotiated c1