jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary leveraged strong operational skills achieving ranking top performer surpassing quotas consistently creating favorable outcomes successful completing new installations updates configuration network components experienced setting devices troubleshooting issues optimizing settings knowledgeable maintaining current software hardware meet user needs organized dependable candidate successful managing multiple priorities positive attitude willingness take added responsibilities meet team goals skills skills abilities proficient webbased windows platforms proficient microsoft officecustomer relation management tool crm databases oracle mongodb sql server reporting sustainable engineering programming work history 072019 current network engineer fortanix mountain view ca switches routers wireless access point network problemsolving system user support programming languages java c net python html source version control git github rdms development sql strong understanding networking technologies quickly acquire deep technical knowledge lan wan 80211 networking protocols technologies work complex networking problems requiring indepth analysis troubleshooting itil ccna certification acquired employment identified categorized equipment issues responding callsforservice maintain noc effectiveness coordinated documented preventive proactive corrective maintenance requirements monitored maintained network software components according established guidelines best practices wrote maintained custom scripts increase system efficiency performance time managed monitored installed systems highest level availability provided 2nd 3rd level technical support troubleshooting internal external clients escalated emergency technical issues beyond scope maintain optimum uptime 052016 042019 application support engineer apex systems corpus christi tx analytically review digital commerceorder managements software issues providing clear consistent life cycle progress issue functionalities involved testing procedures wrote test cases scenarios development team performed quality assurance testing new software releases alignment goals efficiency performance exhibited strong technical aptitude application expertise resulting optimized performance continuous improvement recommendations product innovation utilized technologies aspnethtml5 javascript sql server develop new applications communicate bug status triage updates business developers daily basis supported applications revising updating creating improving stored procedures problem solving providing documentation required including root cause analysis creation script varies data automation resolution supported software integration implemented maintenance enhancements provided 247 support web clientbased applications file data feeds batch processes prevent impact business analyzed mapped data wrote sql scripts extract data sql databases 082011 052016 lead technical support analyst education 122022 072010 datascan technologies city state work proactively clients field associates resolve immediate complex technical issues involving hardware software associated operation datascans suite risk management accounting systems processes offered remote support cloudbased webbased clients via phone email chat monitor daily processing automation scripts nightly clients act liaison software development team project managers aide functionality enhancements life cycle software clients create peer data updates using sql scripting oracle relational database develop training development processes newhiresadvancements resolved diverse range technical issues across multiple systems applications customers endusers across various time zones managed high levels call flow responded various technical support needs analyzed tested different builds identify trace help resolve bugs mba information technology southern new hampshire university hooksett nh bachelor science business administration southern polytechnic state university marietta ga certifications aruba certified mobility associate hewlettpackard enterprise 2022 itil certification hewlettpackard enterprise 2021