kelly jacobson 6007 schmidt orchard boston 1 555 520 8893 work experience hr operations manager detroit mi contribute drive projects impact department create document communicate process changes improvements implement functional strategies assure compliance employmentlabor laws programs practices policies training actions understand communicate contribute department company visionstrategy 022016 present provide cross functional communication needed hr partners stakeholders process partners regarding production status processing issues master data managementhr initiatives develop communication customer service process improvement initiatives engage team customers solution oriented mindset dealing adversitieschallenges support head business management reporting various divisional group boards committees coordinate resources information required committees including tracking action items initiatives global hr operations manager new york ny ensure simr responsibilities actioned managed accordance regulations ensure governance place managed non uk countries provide risk compliance management including hr operational risk 092009102015 working head business management provide day day management hr financial budget reporting group eo finance required facilitate coordination internal external audit groups across hr work streams support head business management hr disaster recovery business continuity plans contribute selection oversight appropriate external service providers ensure service quality relevance commercial value hr operations manager europe asia houston tx ensure relevant date communication employees eg via intranet hr matters 032004 072009 network externally qbe hr functions around world promote consistency process encourage sharing adoption best practice relation hr services risk control perspective support key business relationships onshore offshore hr teams houseoutsourced teams act conduit eo hr global mobility ensuring international assignees managed effectively expat foreign employees management ensure work permit applications immigration matters processed timely manner fortunes admired companies 0616 modern healthcare best places work healthcare purdue university north central bachelors degree human resources education 19992003 professional skills excellent written verbal communication skills strong customer orientation relevant strong experience worked global organization including experience managing team demonstrated problem solving critical thinking skills ability strategically influence outcomes excellent customer service skills working diversenational customer base strong analytical skills evaluate manipulate report hr analytical data advise operational leaders ultimately driving action results organisational project management skills along excellent time management excellent communication skills written verbal essential fluent verbal written english