jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 profile accomplished telecommunications professional 16 years experience wireless industry customer support roles team leader technical support team senior network engineer providing support integrations cdma lte network elements proven performer emphasis executing excellence experience dms100 5e switches well different flavors protocols is41 is826 isup is771 diameter tcpip dedicated enhancing customer experience analyzing twice executing successfully skills protocols is826 is41 isup diameter is771 tcpip hlr home location register smsc short message service center alu 5110 accomplishments lead engineer implementing integrating migrating subs one prepay system another requiring is826 triggers included translations work two different mscs types dms100 lucent well hlr provisioning lead integrating ericsson mme support phase 2 dish trial successfully assisted installing provisioning integrating mate hss successfully sbc session border controller lead engineer ensuring dra dynamic routing agent installed integrated working time table successfully voicemail movius platforms acme oracle 3g 4g roaming dra diameter routing agents mme mobility management entity 5ess switch alcatellucent translations ericsson formerly nortel dms100 switch stp signal transfer points eagle oracle formerly tekelec hss home subscriber server dih lte messaging analyzer is41 isup protocal analyzers education training blue ridge community college weyers cave va 1997 associate applied science fundamentals computers lead engineer installation integration mate mme lead engineer implementing lte roaming professional experience solugenix senior network support engineer san francisco ca 092005 current engineering support engineer providing network support ensuring excellent customer experience executing tasks projects excellence driving excellent customer experience delivering exceptional network performance providing network support lucent switches hlr hss mme smsc dra voice mail various applications maintaining resolving issues arise identifying routing issues using various tools resolve mcamta protocol analyzer etc building new translations needed sprint project project needed supporting lte network well implementing lte roaming agreement wholesale inbound outbound sprint affiliate along performed dra provisioning needed support roaming project adding mediation rules new peers provisioning rbar rangebased address resolution application base service imsis proficient using eagle stp look point codes translation types add delete needed zoll medical corporation technical support team leader nashville tn 022001 092005 team leader inception team 18 technical support representatives responsible ensuring support provided retail stores customer care agents resolve various issues devices network timely manner involved trainingensuring team member utilize tools is41isup protocol analyzer hlr various tools well concept troubleshooting technical issue prepared delivered routine monthly track report team member providing feedback hisher performance well requesting feedback leadership genealogybank computer operator philadelphia pa 091998 092001 managed orders received various agents sold ntelos branded products ensured number devices prepaid cards accessories ordered shipped provided technical support agents aes customer care solo