jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary motivated professional offering experience expertise working victims witnesses crime considerable experience phone contact emergency 911 dispatcher often afterwards adds value organization need great collaboration interpersonal multitasking abilities meets tight deadlines adept reviewing analyzing complex large amounts information identify relevant evidence assist investigations file management account management public policy problemsolving abilities dispute resolution office management legal documents skills good work ethic friendly positive attitude reliable trustworthy supervision leadership planning organizing customer service training development relationship building experience captain 911 director chief civil deputy 052020 current schulte hospitality group peoria il 911 manager designated primary 911 answering point psap providing emergency nonemergency calltaking dispatch services multiple police fire agencies emergency medical services direct supervision staff six fully trained varied number trainee dispatchers involving variety personnel management training responsibilities evaluated applications assessment results determine eligibility hiring provided recommendations termination employees applicable performing quality assurance reviews performance appraisals employee goal setting monitoring outcomes resource data management maintain assure accuracy complex records tapes reports maps point contact media attorneys public requesting copies records knowledgeable state federal privacy security laws pertaining public safety records chief civil deputy sheriff sales civil processes utilize ledsncic resources research information data entry include warrants restraining orders stalking orders pretrial release orders corrections clients information responding inquiries explaining policies procedures handling sensitive confidential data documentation creating maintaining cooperative relationships within agency developing maintaining relationships agencies handling counter contacts include general inquiries processing sex offender registrations taking information deputiesofficers keeping uptodate legislative legal changes evidence handling procedures retention schedules insuring policies procedures follow legal updates fics program manager 072018 042020 oregon state police city state program manager firearms instant check fics nics act record improvement program narip units supervision fics unit consists 26 public service representative 4s psr4 call takers two support service supervisor 3s sss3 narip unit consisted 12 office specialist 2 os2 limited duration employees one sss3 limited duration employee narip teams positions ended december 31 2018 management responsibilities unit processing average 285000 transactions annually budget 6 million includes revenue expenditures budget authority responsibility forecasting revenue expenditures biennium utilizing leds ncic nics programs perform criminal background checks involvement recruitment activities interview boards recommendations hiring terminating employees performing quality assurance reviews andor performance audits writing performance evaluations employee goal setting monitoring outcomes administering labor contract investigation complaints administration discipline appropriate handling grievances work closely patrol fics investigative unit fiu lieutenant troopers attends provides training quarterly meetings responds inquiries ffl dealers provides information training requested testifying court required creating maintaining relationships agencies state federal evaluating analyzing data criminal histories state federal criteria understanding oregon law federal law case law pertaining firearm transfers responsible monitoring legislative issues may affect work process tracking proposed bills writing bill analysis reports preparing statistical fiscal impacts unit testifying related bills needed serving appropriate committees represent department firearms criminal records identification related issues needed reporting critical issues chainofcommand impacts noted within proposed legislation responsible ensuring statistical data gathered firearms unit accurate accurately reflects state program subordinate supervisors ensuring organization analysis work production problems place order distinguish irregularities workflow solve problems evaluation implementation practical solutions directs unit quality control processes ensure completed work accurate meets standards department reviewing portions employees completed work needed correct deficiencies responsible aspects program computer database telephone services software development needs units includes fics phonebased transaction software well fics echeck software review approve training manuals unit needed keep procedures current accordance oregon law agreements fbi oversee daytoday operations narip record reconciliation team made limited duration employees funded federal grant includes progress reporting ensuring resources needed available complete mission responsible accountable properly administer afscme support unit contract ensure articles within contract followed perform administrative duties support units responsible understand agencies affirmative action goals objectives develop implement plans meet required work independently considerable discretion keeping deputy director director appropriately informed 911 telecommunicator evidence technician 072015 062018 wallowa county sheriffs office city state promoted 911 manager chief civil deputy march 2018 answer evaluate prioritize incoming emergency nonemergency calls service dispatch appropriate response units include police fire emergency medical responders resource data management maintain assure accuracy complex records tapes reports maps knowledgeable state federal privacy security laws pertaining public safety records process requests concealed handgun licenses maintain current knowledge laws pertaining concealed firearms licenses maintain knowledge legislative initiatives changes related concealed handgun licenses utilize ledsncic resources research information data entry include warrants restraining orders stalking orders pretrial release orders corrections clients information responding inquiries explaining policies procedures handling sensitive confidential data documentation creating maintaining cooperative relationships within agency developing maintaining relationships agencies handling counter contacts include general inquiries processing sex offender registrations taking information deputiesofficers performing forensic cell phone extractions creating reports data extracted managing evidence wallowa county sheriffs office enterprise police department testifying court needed keeping uptodate legislative legal changes evidence handling procedures retention schedules insuring policies procedures follow legal updates office manager criminal records unit 052014 062015 clackamas county sheriffs office city state manager criminal records unit direct supervision staff 16 employees including unit shift coordinator involving variety personnel management training responsibilities involvement recruitment activities interview boards recommendations hiring terminating employees performing quality assurance reviews andor performance audits performance appraisals employee goal setting monitoring outcomes administering labor contract investigation complaints administration discipline appropriate monitor work flow create strategies maximize productivity insuring excellent customeruser service creating maintaining cooperative relationships within agency developing maintaining relationships agencies manage resources data files including maintenance complex records reports photosvideos utilize regional state national law enforcement databases classweb arbitrator report beam report writer regjin leds ncic inquiry entry retrieval sensitive criminal justice information assisted transition inhouse records management systemreport writing system report writer larger multi agency records managementreport writing system regjin handle requests records victims suspects law enforcement agencies media attorneys people agencies determine records releasable based oregon revised statutes oregon administrative rules agency policies procedures responding inquiries explaining policies procedures handling sensitive confidential data documentation creating administrating unit budget 100000 working agency business manager staff fiscally responsible emphasizing effective communication customer service personnel records unit property evidence supervisor 092007 052014 clackamas county sheriffs office city state supervisor propertyevidence unit direct supervision staff three full time property specialists two temporary part time property specialists involving variety personnel management training responsibilities involvement recruitment activities interview boards recommendations hiring terminating employees performing quality assurance reviews andor performance audits performance appraisals employee goal setting monitoring outcomes administering labor contract investigation complaints administration discipline appropriate monitor work flow create strategies maximize productivity insuring excellent customeruser service creating maintaining cooperative relationships within agency developing maintaining relationships agencies revising creating uptodate propertyevidence manual field training evaluation program property unit performance measures creating writing reports creating administrating unit budget ordering supplies main property facility two satellite property processing areas keeping uptodate legislative legal changes evidence handling procedures retention schedules insuring policies procedures follow legal updates responding inquiries explaining policies procedures handling sensitive confidential data documentation working warehouselike environment managing inventory item placement storage security member group tasked creating new evidence facility creating administrating unit budget working staff agency business office insure fiscal responsibility operations supervisor 072004 092007 clackamas county 911 ccom city state operations supervisor consolidated communications center designated primary 911 answering point psap providing emergency nonemergency call taking dispatch services multiple police fire agencies direct supervision staff 19 fully trained varied number trainee dispatchers involving variety personnel management training responsibilities involvement recruitment activities interview boards recommendations hiring terminating employees performing quality assurance reviews performance appraisals employee goal setting monitoring progress administering labor contract investigation complaints administration discipline appropriate handling grievances supervised training program year strong focus customer service administrated inhouse training academy training documentation review disciplinary issues managed interpersonal relationships trainees coaches trainers develop recommend implement operational programs policies procedures resource data management maintain assure accuracy complex records tapes reports maps point contact media attorneys requesting copies records knowledgeable state federal privacy security laws pertaining public safety records augmented staffing floor calltaking dispatching emergency nonemergency calls pema dispatch supervisor 111999 072004 oregon state penitentiary city state operations supervisor 23 county regional communications center designated secondary 911 psap providing emergency nonemergency call taking dispatch services divisions oregon state police direct supervision staff 31 involving variety personnel management training responsibilities managed communications training program including coordination inhouse six 6 week basic dispatch academy course development instruction scheduling maintenance training records certification certification maintenance coordinated monitored communicationsfield training evaluation program cftep developed training materials exercises provided direct oneonone training others develop recommend implement operational programs policies procedures managed sensitive confidential information participated recruitment activities interview boards made recommendations hiring terminating employees coordinated new employee orientation training performed quality assurance reviews performance appraisals employee goal setting progress monitoring administered labor contract investigated complaints inquiries administered discipline appropriate handled grievances involved budget process represented osp communications committee groups including appointment leds representative user group chairperson mediating operational procedural issues field personnel dispatch promoted cooperative relationships neighboring distant communications centers within northern command region resource data management maintain assure accuracy complex records tapes reports maps point contact media attorneys requesting copies records knowledgeable state federal privacy security laws pertaining public safety records education training criminal justice administrationanthropology clackamas community college oregon city criminal justice administration university phoenix tempe az law enforcement data system leds certified local agency security officer leds certified advance telecommunicator certified emergency medical dispatch certified basic instructor development certified certifications