experience education skills amya schulist 87371 steuber knolls detroit mi phone 1 555 129 9182 patient advocate office administrator new york ny 092014 present facilitates participates committees meetings focused quality safety performance improvement patient relations respond suggestions complements submitted patients provide feedback respective department staff member schedules meetings maintain calendar director quality safety risk management organize facilitate policy committee updating hospitals central repository policies serves professional role model mentor staff responding positively change supporting colleagues change process acts intermediary hospital administration behalf patients families coleads rights responsibility ri chapter joint commission patient advocate representative los angeles ca 122011072014 notifies hospital case management social services admissions staff case screening determinations outcomes via verbal written communication 5 records maintains complete documentation activities performed account inhouse patient accounting cycle performs financial clearance function including collections cancels accounts patient cooperation eligible programs prepares accounts financial assistance review conducts field visits patient homes skiptracing assisting patient documents notifies hospital case management social services admissions staff case screening determinations outcomes via verbal written communication conducts field visits patient homes skiptracing assisting patient documents 5 performs financial clearance function including collections cancels accounts patient cooperation eligible programs prepares accounts financial assistance review 10 patient advocate philadelphia pa 072006 102011 reviews verifies bills participating providers reviews financial statements provides updates regarding charity status consistently reports work time prepared perform responsibilities positive working relationships peers management customers maintained times participates development implementation strategies integrate business office managed care activities integris health system develops good working knowledge dqcg clinical policies assists development tools metrics track overall effectiveness patient incident reporting program processes perform related duties incidental work described university georgia bachelors degree behavioral science ability adapt change quickly strong knowledge base relative surgery process management flow surgical patient highly collaborative individual ability influence others build strong professional relationships highly organized detail oriented ability maintain calm professional demeanor pressure develops good working knowledge dqcg clinical policies strong attention detail ability adapt quickly change thrive fastpaced environment strong knowledge base relative surgery processes management well flow surgical patient selfawareness integrity strong sense accountability strong verbal written communication skills able articulate communicate complex topics broad audience