kowsar jarma family advocate kowsarjarmagmailcom 126 7986556 1234 oak lane richmond va 23223 education bachelor social work family advocacy virginia commonwealth university richmond va sep 2018 may 2022 relevant coursework child family welfare crisis intervention family systems theory human behavior social environment social policy advocacy counseling techniques case management family services links linkedincominkowsarjarma skills mediation counseling communication empathy problemsolving cultural competence crisis intervention profile resultsoriented family advocate 1 year experience providing comprehensive support families need adept assessing individual family situations developing action plans facilitating access essential resources proficient case management crisis intervention collaborating multidisciplinary teams ensure holistic care demonstrated ability establish trust rapport clients effectively advocate needs foster positive outcomes committed empowering families promoting wellbeing employment history family advocate family insight va mar 2023 present successfully supported 150 families accessing essential resources services resulting 95 satisfaction rate among clients family insight va implemented effective case management system streamlined process tracking monitoring family progress leading 30 increase efficiency improved outcomes families served developed facilitated 10 workshops training sessions parents caregivers reaching 200 participants increasing knowledge skills supporting family members special needs assistant family advocate national counseling group va sep 2022 feb 2023 successfully managed caseload 50 families providing comprehensive support advocacy services leading 90 success rate meeting individualized goals implemented new communication strategy families service providers resulting 30 increase family engagement participation services coordinated facilitated 100 group sessions families focusing topics parenting skills stress management led 25 decrease reported family conflicts certificates certified family life educator cfle nov 2021 national certified counselor ncc jun 2020 languages english german hobbies gardening scrapbooking memberships national association family advocates nafa family voices