jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary network engineer technical troubleshooting repair expertise team player flexible reliable adaptable dynamic environments desktop support technician proficient supporting hardware software issues pcs microsoft oss specializes troubleshooting windows 31 windows 80 microsoft office applications dedicated cisco network engineer experienced network user support troubleshooting software analysis technical customer service specialist capacity quickly learn synthesize new networking technologies skills analytical critical thinker fast learner skilled multitasker skilled html http ip proficient norton antivirus software skilled tcpip wan customer service expert focused patient innovative thinker antivirus software wireless access point lan wan expertise certificate computer operations systems analysis desktop laptop repair internal components installation software libraries maintenance antivirus solutions internet setup repair detailoriented work history boingo wireless network engineer louisville ky 092012 032014 performed wireless tuning school sites configured controllers performed troubleshooting repair access points addition finalized sites final inspection ensuring 100 uptime addition meeting exceeding download upload speed requirements installed software modified repaired hardware resolved technical issues resolved customer issues clear courteous straightforward manner demonstrated professionalism courtesy customers times identified solved technical issues variety diagnostic tools resolved problems malfunctioning products remained uptodate latest technologies solutions applicable company products nfi industries network engineer eola il 022003 072011 installed software modified repaired hardware resolved technical issues provided base level support nontechnical personnel within business managed call flow responded technical support needs customers resolved customer issues clear courteous straightforward manner demonstrated professionalism courtesy customers times identified solved technical issues variety diagnostic tools resolved problems malfunctioning products remained uptodate latest technologies solutions applicable company products file transfers expert mobile data devices installation routing protocols knowledge strong communication skills selfstarter mobile devices data backup recovery systems wireless access point lan wan expertise firmware upgrades knowledge ips signature updates multiple access points ftp servers knowledge vpn configurations antivirus spam blocking print servers maintenance meticulous recordkeeper education border institute el paso el paso tx 2001 microcomputer degree network engineering software certifications certifications include ccna cwna novell mcp