smriti ahuja branch banking professional 9874512356 smahujagmailcom 23 bt road new delhi banking operations expert skills identifying business opportunities managing financial operations streamlining processes related operational risk proven experience sustaining cordial relationships customers ensuring attainment customer satisfaction business retention strong capabilities preparing monthly weekly daily reports like dashboards regard productivity quality timeliness areas improvement experience branch operations manager hdfc bank pune aug 2020 present reconcile assets finance operations ensure verification research accounting issues compliance maintain detailed records crucial financial transactions developdocument accounting policies maintain strengthen internal control systems conduct risk assessments identify controls mitigate risks education mcom accounting finance srcc college new delhi 2019 bcom accounting finance st xaviers college 2017 skills branch operations create sustain dynamic environment fosters development opportunities motivates high performance amongst team members assistant operations manager standard chartered bank pune dec 2019 jul 2020 actively recruited oversaw training new branch employees implemented annual performance appraisals branch staff kyc operations finanacial reporting process improvements compliance mangement assisted developing annual branch business plans maximum profitability customer service provided complex service line effective financial management control branch dealing peopleclients diverse backgrounds maximized sales performance delivery exceptional customer experience people management cost control team leadership languages awards best audit rated branch 202021 hdfc bank pune english hindi punjabi