jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary detailoriented computer technician four years highquality technical service experience serving large community internal external clients looking provide exceptional customer service troubleshooting repairing full range desktop laptop multifunction printers microsoft office products remote support tools seeking position challenge education information technology attaining experience certifications secret security clearance windows management routing protocols knowledge account security maintenance cisco router management information technology specialist 072011 current mastec salt lake city ut oversaw implementation application developments identified corrected performance issues oversaw daily performance computer systems skills active directory excellent communication skills adept multitasker image processing excellent problemsolving abilities work history ensured proper installation cables operating systems software maintained records daily data communication transactions problems remedial actions taken referred major hardware software problems defective products vendors technicians service trained users proper use hardware software created maintained databases network accounts programs specific department needs provided afterhours support applications project efforts needed ensured proper release maintenance systems installed software operating systems thirty company computers monthly restored data operating systems files documents drivers resolved computer hardware software printing installation word processing email operating systems issues expert tactical technical guidance used ticketing systems manage process actions taken monitored 1800 companywide trouble ticket queues troubleshot maintained networking devices infrastructure across enterprise including switches routers firewalls four years technical support experience associate applied science cyber security suny orange newburgh ny education classes include data communications introduction networking computer literacy information security computer hardware software operating systems criminal justice courses accomplishments awarded overseas service ribbon 2014 awarded afghanistan campaign medal serving operation enduring freedom 20132014 award army achievement medal outstanding service proving instrumental information technology support operations deployment operation enduring freedom 20132014 comptia security certification comptia certification certifications