jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary intelligent manager 19year record leadership experience areas infrastructure development management application support security optimization focused satisfying customer needs robust innovative forward thinking solutions demonstrated success operational leader articulate communicator practiced influencer collaborates across functions outline achieve project targets skilled building solid business solutions based methodologies engineering principles complex problemsolver skilled developing proposals integrating technologies managing projects skills education technology inclass lectures academic advisement online class discussion class organization lesson development virtual cloud technologies hardware installation maintenance software installation maintenance technical documentation reporting communication team collaboration data systems architecture system network security troubleshooting diagnosis application administration experience adjunct professor information technology 072022 current kord technologies dahlgren va technology best practices disaster recovery planning technical support assistance user research critical thinking attention detail requirements analysis team training relationship building system testing code development team management customer service microsoft office active listening fostered classroom environment conducive learning building character prepared administered graded exams assignments evaluate student progress delivered course lectures using modern technology enhance student comprehension assisted students achieving completion learning objectives designed exams lecture material writing assignments created lesson plans developed instructional materials covering required topics learning objectives implemented different teaching styles meet needs diverse student population senior systems engineer 112016 current lockheed martin corporation clearfield ut gathered evaluated business requirements diverse range projects developed procedures standards document control aided implementation performed root cause analysis problems documented faults tracking system generated daily reports provided status updates keep upper management informed reach goals analyzed systems performance data identify inefficiencies planned implemented integrated updated systemoriented projects handled troubleshooting tasks local area networks wide area networks voice systems reduce network connectivity problems performed root cause analysis created corrective action strategies mitigate risks suggested initiatives improve remote access performance including software hardware upgrades streamlined procedures automating arduous tasks increase efficiency studied network security logs identify eliminate outside internal threats streamlined production operations resulting 60 increase productivity staff systems engineer 022015 102015 imperva salt lake city ut maintained resolved issues complex infrastructure monitoring troubleshooting wrote technical documentation use training manuals support materials tested systems step implementation deployment processes recommended improvements technical practices enhance operations identified departmental needs suggested technical direction enhancements systems architect 022014 112014 ntt data corporation dacula ga performed design troubleshooting integration services maintain inplace systems worked clients develop customize technology solutions according specific business requirements designed optimized integrated business processes across disparate systems determined scope projects based objectives specifications created customized infrastructure businesses defined technical integration strategy developed integration plans information technology consultant 082013 072014 ntt data corporation decatur ga managed equipment placement power management infrastructure expansion security data center modifications helped companies take advantage current technology improve business processes productivity improved infrastructure help desk sales account management service operations supervised procedures asset liquidations acquisitions created executed policies procedures training network resource administration business continuity researched network products services protocols identify best offerings future network development information technology consultant 062011 082013 department health human services peridot az managed equipment placement power management infrastructure expansion security data center modifications supervised procedures asset liquidations acquisitions monitored client computer network operations planning budgeting installation maintenance support tracked projectrelated expenses hours assist timesensitive planning budget considerations supervised upgrades infrastructure remedied problems arose enduser hardware software monitored architecture large enterprise assessing current operations identify potential process improvements information technology specialist 052009 062011 jle industries aliso viejo ca created new accounts reset passwords configured access servers file management software users kept hardware software systems current latest patches current licenses maintained controlled server room wireless network server infrastructure maintained records logs lifecycle documentation work requests tested performance functionality security network systems individual workstations peripheral devices built maintained successful relationships service providers vendors dealers consumers information technology support specialist 012007 022009 jle industries alix ar tackled troubleshooting problem resolution support enduser technical issues monitored use maintain compliance established processes policies guidelines supported customers online billing access account issues worked internal teams deliver accurate information customers service accounts reviewed support cases technical troubleshooting accuracy identified needed process improvements information technology support specialist 062003 102007 united states army city state tackled troubleshooting problem resolution support enduser technical issues worked internal teams deliver accurate information customers service accounts monitored use maintain compliance established processes policies guidelines reviewed requests service resolve difficulties documenting fielding tickets improve problem resolution demonstrated advanced product knowledge solve customer issues education training doctoral computer technology management 062021 colorado technical university colorado springs co dissertation integrating cloud infrastructure retail environment master science management information systems 062009 bowie state university bowie md bachelor science management information systems 062006 university maryland college park college park md associate arts computer science 062004 university maryland college park college park md