jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary tier 23 network server troubleshooting maintenance installation currently escalation point systems applications network administrators studying complete ccna comptia management gain knowledgeskills acquire ccnp ccie knowledge base windows 10 7 embedded exchange 20072012 dell sonicwall vpnmpls voip zultys avayaesi citrix landesk kaspersky jiraconfluence sharepoint windows ad hpdm 47 screenconnect dell kace samanage framework ltc papercut altiris docutrack experience great american insurance group desktop supervisor dallas tx 112014 current oversee team 4 hardware software network troubleshooting tier 2 3 support 9 pharmacies 400 employees 136 automated pharmacies implement hpmd 5 additional pharmacies assist 2007 2013 migration assist 2008 2012 sever update oversee win xp win 7 upgrade manage quoting purchase requests resolve employee customer relations issues maintain asset control vendor relations ike group senior desktop technician honolulu hi 022012 112014 purchased partners pharmacy dec 2014 tier 1 2 support 4 pharmacies 200 employees 125 automated pharmacies assist exchange 2003 2007 migration assist client side mail migration internal hosted exchange office365 develop dell kace image deployment education texas university december 2008 bachelor science agricultural leadership development agricultural leadership development certifications comptia network compo01020686394 setupmaintain 100 utm firewalls vpn failover remote management installmanage poe cameras securitydocumentation medication automated pharmacies maintain troubleshoot pharmacy networking data center mpls vpn develop documentation troubleshooting escalation dr develop copy script image process raid pc without data loss hca help desk manager katy tx 032010 032012 computersoftware support 6500 clients including windows xp vista 7 server 2008 105 106 autodesk 2012 adobe cs 55 arc gis spss programs sccm altiris 69 logmein teamviewer remote support 6 rio grande valley centers implemented papercut print tracking evaluate budget cost losses providing cost price highest quality secure printerhardwaresoftware purchases multiple venders develop implement osx integrating windows ad managed print server staff student printing project manager new website including large knowledge base department assist client side mail migration exchange 2003 2007 coordinate win xp win 7 office 20037 office 2010 staff faculty ensuring data integrity provide one week training program new employees taught single class sessions incoming freshman transfer students dispatched 15 help desk staff 4 techs appropriate level issues maintaining prompt thorough resolutions conflict resolution college department stafffaculty perform employment processes evaluations needed documented repair procedures policies effort enhance efficiency knowledge base jack hilliard distributing inventory management city state 072008 022010 maintain accurate inventory reconcile daily sales train new warehouse employees order processing verify document bills laden design efficient floor plan new products identify locate missing inventory repair return inventory damaged products warehouse lead augustdecember 2008 implemented objective suggestions warehouse employees increase efficiency safety discovered resolve format errors new customer account profiles documenting errors simplify solving future inaccuracies