summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom extensive successful customer service public relations background backed excellent liaison skills companies vendors clients customers continued excellent written verbal skills skills kpi management labor relations marketing tactics experience owneroperator lineage logistics arlington tx hiring staffing excellent verbal written skills 051992 091998 supervised performance workers goals improving productivity efficiency cost savings oversaw staff hiring initiating new training scheduled processes streamline operations devised business marketing plans prepared monthly financial reports set pricing structures according market analytics emerging trends conducted market research activities competitive analysis facilitate implementation aggressive company marketing strategy led startup creation operational procedures workflow planning enhanced operational performance developing effective business strategies systems procedures managed sales presentations promote product brand benefits oversaw project execution phase progress workmanship team performance drive ontime completion deliverables negotiated vendors gain optimal pricing products resulting substantial increase profit margin analyzed client business needs assisted determining appropriate resources strategies hosted special events boost brand awareness increase community engagement developed implemented successful sales strategies meet business goals seqvice representative bluecross blueshield south carolina ohio il 051987 011989 negotiated performance contracts emergency road service providers national automobile club members successfully signed emergency road service providers underserved areas throughout southern california western nevada western southwestern arizona resolved customer concerns friendly knowledgeable service upheld strict standards quality performance met exceeded productivity targets handling every interaction topnotch customer service audited customer account information identify issues develop solutions cultivated relationships teammates assist customers inquiries resolve problems delivered accurate service information meet goaldirected development plan educated customers service plans including upgrades updated accounts recent information processed customer payments leveraged opportunities upsell company products services providing information discussing options customers escalated complex issues set appointments service performed needs analysis presented options based findings help customers make decisions consulted customers regarding needs addressed concerns fulfilled customers orders via live chat promoted high customer satisfaction resolving problems knowledgeable friendly service remained calm professional stressful circumstances effectively diffused tense situations demonstrated excellent communication skills resolving product consumer complaints deescalated problematic customer concerns maintaining calm friendly demeanor educated customers special pricing opportunities company offerings maintained knowledge current promotions exchange guidelines payment policies security practices assisted customers making payments establishing payment plans bring accounts current fielded customer complaints queries fasttracking problem resolution upheld quality control policies procedures increase customer satisfaction provided outstanding service new longstanding customers attending closely concerns developing solutions informed customers billing procedures processed payments provided payment option setup assistance consulted customers resolve service billing issues escalated customer concerns issues requirements supervisors immediate rectification used proven techniques deescalate angry customers telephone interactions developed strong customer relationships encourage repeat business made outbound calls obtain account information explained benefits features recommendations maximize client retention set activated customer accounts improved customer service wait times mitigate complaints rolled operational improvements solutions deliver topnotch customer service organized client contracts records reports strengthen traceability exceeded company productivity standards consistent basis tronsportation dispatcher graphic packaging holding co visalia ca 061979 051986 created schedules dispatched drivers various sites los angeles county california checked paperwork prior dispatching crew members maintain accuracy effectively resolved complaints working closely customers assessed various driving routes identified best paths maximize productivity costefficiency provided customers contacting call center exceptional service support utilized active listening intelligent openended questioning help build lasting relationships customers oversaw bookkeeping dispatching operations towing hauling roadside assistance services including supervising number employees kept detailed updated records calls physical electronic databases answered customer requests information product availability shipping information status updates supervised driver dispatching route planning vehicle tracking 20 tow truck drivers communicated individuals within inbound call center setting complete dispatch support emergency road service calls liaised customers provide logistics drivers coordinate delivery times responded immediately emergencies initiating outbound calls police agencies emergency contacts monitored changes delivery schedule communicated changes customers recorded complaints discussed possible solutions customers prevent negative word mouth recorded results service calls create report summaries senior management reported delays accidents traffic transportation situations investigated resolved customer vendor issues retain business identified locations needs callers accurately send assistance alerted personnel road weather hazards minimize accidents delays asoistant unit manager 041975 051976 metromedia television studios city state initiated audit process evaluate thoroughness documentation maintenance facility standards created managed units budget trained hired employees implemented new hire training develop skills initiate discussions task prioritization distributed gathered timecards assist labor cost tracking management managed actors artists paperwork payment expenses handled errands confidential matters cast members guest stars delivered messages various crew members coordinate communications completed wide range production support tasks multiple filming areas education training media communications university texas austin austin tx