jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary analytical accounts receivable credit collections professional 12 years accomplished management experience strategic problemsolver envisions smart solutions executes urgency recognized improving processes training performance highlights 12 years accounts receivable management training development 14 years sap sox compliance change management merges acquisitions shared services expansion 3 full lifecycle erp implementations education depaul university chicago il bachelor science accounting experience independent bank group inc corporate trainer sap finance loveland co 052012 current joined organizational effectiveness team assess develop sap finance training program improved post training readiness scores 45 87 3 waves implementation developed 17 brand new courses operating company finance teams organized edited training manuals multimedia visual aids educational materials required due releases enhancements collaborated stakeholders process owners ensure documentation accuracy implemented new end user training replace existing trainthemodel root insurance market accounting manager scottsdale az 062010 022012 brought board restructure accounting human resources functions provided hands leadership training staff 13 oversaw daytoday activities responsible collection performance cash forecasting financial analysis accounts receivable performance cash application treasury functions managed contract reviews ensure accurate invoicing revenue recognition reconciled monthend outstanding ar gl improved internal audit score 62 94 6 months best 312 locations north america panasonic corporation north america inc credit risk team lead consumer business business sectors city state 062005 062010 recruited develop financial shared services organization supporting north american financial activities managed credit risk team business 2 business consumer sectors eg walmart amazon costco accountable customer master management business process owner sap implementation managed customer master data integrity group significantly reduced processing time new accounts 2 weeks day managed staff six designed new new processes retraining existing personnel implementing controls address sox issues successfully defending panasonic 29 million preference claim reduced sales tax assessments penalties 22 million 47k houghton mifflin credit collection supervisor city state 081999 062005 managed daily functions credit risk collections cash application deductions domestic international customers eg barnes noble turkish ministry education new york city public schools oversaw upgrade peoplesoft full implementation sap led eight credit analysts seven cash application specialists directed integration two substantial acquisitions headed consolidation two remote locations developed teams cash application deductions reduced lock box costs 18 implementing new logic auto cash process improved dso 140 days 52 days 3 months established sox guidelines credit department developed online database credit operations policies procedures forms ensure compliance conagra foods senior credit analyst city state 061998 081999 responsible 350 million receivable including negotiating settlements reconciliation accounts collection invalid deductions subject matter expert peoplesoft enhancements managed integration nabisco acquisition successfully cleared accounts receivable items invoiced prior acquisition less 90 days quickened dso 41 day 17 days improved collection ratio 87 98 four months reduced outstanding deductions 43 million 18 million 2 months tiger direct customer service manager city state 031994 081997 directed staff 20 customer service rep 3 technical service reps reduced warehouse errors improving customer claim reporting affiliations national association credit management nacm american sap users group asug finance credit international business fcib toastmasters skills accounting accounts receivable mergers acquisitions business intelligence business process cash application citrix coaching contracts credit credit risk customer service documentation erp finance international business management legal ms office negotiating payroll peoplesoft policies processes project management reporting sabrix sales sap service level agreements training tax