jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary discerning human resources manager 7 years experience promoting productive communication coordination across organizations specializing payroll benefits management training development employee retention knowledgeable medical manufacturing industry compliance compensation benefits succession planning payroll coordination labor negotiations personnel recruitment skills benefits compensation management training development conflict resolution team building training programs work history human resources manager 10117 current thermo fisher scientific inc breinigsville pa liaised multiple business divisions improve communications addressed employee conflicts appropriate urgency following corporate procedures monitored handled employee claims involving performancebased harassment incidents maintained company compliance local state federal laws addition established organizational standards monitored administration benefits program maintain compliance employee insurance program created userfriendly employee handbook much easier update maintain prior manual oversaw workers compensation program employees injured job handled onboarding process newly hired employees distributed paperwork provided immediate updates entire employee pool policies procedures altered answered employee inquiries regarding health benefits 401k options human resources manager 81314 082017 thermo fisher scientific inc coon rapids mn monitored handled employee claims involving performancebased harassment incidents motivated employees special events incentive programs constructive feedback devised hiring recruitment policies 110employee company streamlined hr efficiencies coordinated new hire orientations provided onboarding training new employees directed job fairs bring local talent long term seasonal positions conducted companywide town hall meetings convey updates organized led staff orientation programs training promote collaboration maintained company compliance local state federal laws addition established organizational standards initiated maintained workers compensation cases tracking reporting legal mechanics facilitated onboarding sessions onthejob training new hires bolstering employee job position knowledge skillset created implemented forwardthinking initiatives improve employee engagement directed onboarding training 30 new employees year keeping company operations smooth production efficient skilled candidates provided guidance policies procedures harmonize responses provide appropriate investigation actions reach resolution grievances structured compensation benefits according market conditions budget demands collaborated crossfunctional departments create manage maintain time payroll reporting enhanced team workflows employee job satisfaction coordinating communication managers employees forecasted expected personnel demands developed forwardthinking approaches achieve objectives adhered federal state guidelines managed payroll benefits 110 employees managed random monthly drug testing employees educated management successful policy implementation enforcement actions prevent employee legal entanglements implemented newhire program incorporating training initiatives resolving problems processing related documents senior collections specialist 082005 032013 blueground chicago il team leader bank collections counseled debtors payment options arranged installment agreements trained new team members scripts company services collection strategies used skip tracing techniques locate debtors handled 300 outbound inbound calls daily goal collecting owed debt negotiated collect balance full maintained high volume calls met demands busy productive group achieved monthly goals 25000 effective use skiptracing talkoffskills delivered exceptional customer service collection calls maintained calm professional demeanor worked call center environment handling manual automatically dialed outbound calls achieved performance goals consistent basis education degree adult learning education buffalo state college buffalo ny bachelor arts communications 051993 state university new york geneseo geneseo ny relevant coursework completed organizational communications journalism member minority student union black student union elected secretary student services 19891991