leialoha rival call center details leialoharivalgmailcom 273 7800387 1234 maple street richmond va 23220 profile dedicated call center professional one year experience providing exceptional customer support maintaining high customer satisfaction rates skilled problemsolving multitasking adapting fastpaced environments proficient various crm platforms maintaining detailed call logs working effectively teamoriented setting committed delivering positive customer experience fostering longterm relationships clients employment history call center manager incepture va apr 2023 present increased customer satisfaction rate 25 within first year management implementing new training programs streamlining communication processes efficient effective customer support experience incepture va reduced average call handling time 15 maintaining highquality support resulting increase overall operational efficiency decrease customer wait times incepture va call center boosted employee retention rate 20 development implementation targeted employee engagement initiatives resulting motivated committed workforce incepture va call center call center representative conduent va jul 2022 mar 2023 successfully resolved 95 customer queries within first call resulting significant increase customer satisfaction ratings conduent va exceeded personal targets maintaining average call handling time 4 minutes contributing improved efficiency reduced wait times customers consistently achieved quality score 98 higher monthly evaluations demonstrating exceptional adherence company policies guidelines played key role increasing teams overall performance mentoring training 10 new call center representatives leading 15 improvement team metrics education associate applied science call center management tidewater community college norfolk va aug 2017 may 2022 relevant coursework customer service call center operations workforce management quality assurance sales techniques business communication conflict resolution performance metrics crm systems