jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary objective obtain position allow use experience skills company benefit work ethic secure career project planning development customer relations specialist process improvement quality assurance control organized unsurpassed work ethic resultsoriented dependable natural leader finance background employee relations performance evaluations work flow planning detailoriented project management skills professional phone etiquette excellent communication skills database management articulate wellspoken customer serviceoriented flexible accurate detailed excellent planner coordinator works well pressure pleasant demeanor client advocate 102012 work history willis towers watsonmount laurel nj responsible answering inbound calls clients questions relating enrollment freedom financial program providing highest levels service includes limited client service requests outbound client phone calls voice mails emails faxes noting client accounts interacting internal departments saves team trainer emails new advocate mentoring side sides incoming email support nps survey outbound response floor walker assist management client concerns defuse escalated issues personal banker ii 022012 102012 frost fort worth tx generate new business networking surrounding communities open new accounts close loans manage client database cross train customer service representatives benefits referrals retail banking specialist 062011 022012 first international bank trust grand forks nd work new existing clients invest monies specific money market savings ira accounts help guide develop plan action insure financial growth service banker 052004 042011 country club banklees summit mo administrative assistant vice president retail banking south east valley scheduling maintain business files ap ar organize facilitate meetings decision making manage financial banking reports liaison tellers personal bankers financial advisors outside vendors service clients open new accounts close loans retailcommercial troubleshoot research banking errorsgenerate new business networking surrounding communities call center lead 2003 2004 metlife omaha ne interview test applicants open call center positions monitor train call center associates customer service manage client database trouble shoot problems personal banker ii 1996 2003 frost addison tx generate new business networking surrounding communities open new accounts close loans manage client database cross train customer service representatives benefits referrals education associate arts banking finance 1998 phoenix college phoenix az 2010 graduate mi marshall ilsley bank customer service manager development program