jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom links professional summary experienced technician signal support system specialist knowledge various skills python javascript html etc also pentesting vulnerability tools like nmap openvas nessus also digital forensic tools like prodiscovery etc worked reverse engineering tools like ida pro home lab constantly keep working practice kali linux working military organization mainly work microsoft azure endpoint manager active directory azure security center office 365 sharepoint etc also knowledge amazon web service aws worked security software like sophos mimecast cctv dvr cameras etc work comsec encryption keys setup hf vhf radios commander communicating brigade earned medal sharpshooter secret security clearance military skilled windows 7 8 10 linux computer repair computer networking mostly cisco products comptia network network troubleshooting also strong background windows server management managing security projects policy development information assurance good security analyst network incident detection strong engineering professional knowledge cyber law compliance also background medical field certified nurse aide strong interpersonal skill working people settings eager help people strong communication skills exposed great vendor portals administrator vendors include verizon comcast business grid4 google admin creating containers applications sophos pointclickcare allscripts mimecast dssi etc bachelors degree information assurance cyber defense currently working masters cybersecurity skilled technologist experience configuring computers servers peripheral devices work within established company security parameters adept managing permissions filters file sharing devoted troubleshooter deep understanding system architecture diagnostics highly adept information technology technician proven hardware software configuration troubleshooting expertise manages officewide local area network minimizes downtime overseeing system expansion excellent technical communication skills skills enduser support active directory windows server group policies amazon web services aws microsoft azure python programming language penetration testing digital forensics linux powershell html sccm reverse engineering budget cost analysis network administration lan protocols security protocols excellent work ethic verbal written communication systems administration device configuration sophos work history 012020 current information technology technician brazos river authority graford tx mimecast azure security comcast verizon docuware bomgar connectwise cisco meraki spiceworks help desk google admin grid4 security monitoring threat analysis threat detection thought leadership incident response processes procedures event management idsips monitoring technical support worked onsite remotely office assisted living center 300 employees 10 different locations internet wan circuit provisioning client coordinating isps verizon comcast grid 4 etc worked traditional active directory later migrated microsoft azure strong skill set applying policies creating accounts passwords 300 clients worked pointclickcare security admin creating managing user accounts assign information privileges levels employees nurses doctors admissions life enrichment etc work handson firewall interfaces polices devices like cisco meraki strong skill set working meraki dashboard sophos enterprise monitoring maintenance companys security standard policies create bit locker encryption clients manage via sophos portal gain experience enterprise domain management analyzing group policies utilizing powershell efficiency also worked assisted clients bomgar representative console encourage end users importance cloud manage files using onedrive gained strong background servicing ticketing kiosks printers scanners verizon phones mobile phones tablets routers switches laptops desktops vpn etc worked mostly windows mac including printer logic installations well joining ad domains manage users microsoft azure manage sharepoint via office 365 also create applications computer devices enroll manage microsoft azure endpoint manager built provided basic enduser troubleshooting desktop support windows linux mac systems strong background installing ciscomeraki access points ap team player excellent communication organizational skills combined flexibility creativity exceptional analytical problemsolving skills managed customers expectations support technology functionality order provide positive user experience quick learner selfstarter excels team environment work equally well independently conducted daily system monitoring verifying security integrity availability hardware server resources applications key processes set hardware software optimal configurations meet network performance requirements established repaired optimized networks installing wiring cabling devices investigated corrected problems printers copiers peripheral devices managed systemwide operating system software deployments well related software upgrade problems answered triaged requests assistance order provide topnotch support delivered network technology training junior team members endusers enhancing knowledgebase team productivity provided tier 1 support nontechnical internal users desk side support services performed tests functionality security performance different workstations devices loaded software granted permissions configured hardware new employees part onboarding process developed maintained strong client relationships deliver exceptional customer service problem resolution 082017 current signal support system specialist holy redeemer health system egg harbor township nj gained security clearance secret good problemsolving skills interest working electronic equipment supervises plans executes installation operation maintenance signal support systems include local area wide area networks routers responsible network integration using radio wire satellite battlefield automated systems directs unit signal training provides technical advice assistance develops executes communications security management comsec policies guidelines within battalion manages automation setup accountability distribution troubleshooting information systems devices valued approximately 500000 assigned battalion plans provides unit level training automation communications systems signal support equipment assists staff supervision information services plans supervises executes unit level maintenance programs user owned operated signal equipment repairs maintenance supply requests unit level signal support normal color vision colorblindness required work manner electronic devices including communications equipment vehicles radio wire systems power generators good problemsolving skills interest electronics integrated new devices managed networks maintaining assigned security protocols protections set terminal devices completing prescribed onboarding processes verify successful integration existing network frameworks tracked detected network service disruptions using computer systems scopes meters maintained radio data distribution systems completing mandated task within prescribed timeframes trained users connect utilize local area networks lans wide area networks wans performed signal diagnostic functions detect network interruptions diagnose connection deficits installed new wiring networking hardware existing facilities within new construction tested signallevel equipment operational performance within prescribed tolerances handled troubleshooting tasks signal support services included radio wire battlefield automated systems provided maintenance technical assistance commanders staff regards signal support systems utilized technical equipment monitor network status operational environments supervised assisted battlefield signal support systems terminal devices set hardware software optimal configurations meet network performance requirements improved overall user experience support training troubleshooting improvements communication system changes delivered network technology training junior team members endusers enhancing knowledgebase team productivity 082016 012020 technician support information technology technician jollof enterprise consulting city state install configure computer hardware operating systems applications help mainly install office 365 record keeping monitor maintain computer systems networks troubleshoot system network problems diagnosing solving hardware software faults replace parts required provide support including procedural documentation relevant reports follow diagrams written instructions repair fault set system support rollout new applications set new user accounts profiles deal password issues respond within agreed time limits callout priorities manage many open tickets one time rapidly establish good working relationship customers professionals software developers test evaluate new technology conduct electrical safety checks computer equipment completed inventory counts organized supplies updated documentation produced reports removed malware ransomware threats laptops desktop systems patched software installed new versions eliminate security problems protect data helped streamline repair processes update procedures support action consistency 072012 012016 certified nursing assistant education 2021 advantage living centers city state helped patients effectively manage routine bathing grooming hygiene needs assisted patients mobility needs including moving beds organizing wheelchairs preparing assistive devices checked patient vitals temperature blood pressure blood sugar levels turn reposition patients collect information conditions treatment plans caregivers nurses doctors report emergency registered charge nurse document chart patients daily activities provide empty bedpans lift patients beds wheelchairs exam tables etc answer patient calls examine patients bruises blood urine injurieswounds clean sanitize patient areas change bed sheets restock rooms necessary supplies also serve conduit patients nurses doctors record communicate issues medical staff earned employee month great communication skills promoted good oral personal hygiene aiding patients shaving bathing teeth brushing maintained patient stability checking vital signs weight testing urine recording intake output information answered call lights supported patient comfort safety adjusting bed rails equipment provided activities daily living assisting serving meals ambulating turning positioning patients provided patients personal hygiene assistance giving bedpans baths backrubs assisting travel bathroom monitored patients status reported identified abnormalities changes nursing personnel kept accurate records patients care condition progress assisted patients mobility providing physical support pushing wheelchairs provided prompt accurate services cpr first aid emergencies documented vital signs inform nurses physicians changes patient status cared clients diagnoses respiratory failure diabetes parkinsons disease muscular dystrophy agreed take additional shifts extra hours busy periods holidays maintain proper staffing floor coverage maximized patient satisfaction helping individuals carry personal tasks dressing walking delivered compassionate care clear communication handling issues death dying monitored tracked conveyed important patient information healthcare staff help optimize treatment planning care delivery wiped equipment proper cleaning products patient transport reduce instances infection promoted patient socialization selfcare development recognizing using patient strengths motivate patient secured patient information maintained patient confidentiality completing safeguarding medical records maintained organized patient rooms communal spaces minimize environmental safety hazards offered immediate assistance emergency routine paging situations evaluate needs deliver care conferred multidisciplinary healthcare team help effectively manage patient conditions regular testing vitals assessments performed basic standardized wound care procedures applying hot cold packs applying dressings bandages patients administered medication according patients medical charts recorded vitals blood pressure temperature pulse evaluated patients progress treatment communicating observations physician duty maintain adjust prescribed care certification basic leadership course blc camp selby selby ms honors graduate promoted sergeant greater leadership role group dynamics effective listening written communication public speaking critical thinking problem solving armys leadership requirements model counseling cultural competence army values ethics integration soldier 2020 legal responsibilities limits nco authority physical readiness training followership servant leadership fundamentals team building conflict management drill ceremonies mission orders troop leading procedures training management conduct individual training soldier life transition assistance program sfltap command supply discipline program soldier readiness resiliency 2022 master science cybersecurity information assurance western governors university salt lake city ut continuing education cybersecurity 2020 bachelor science information assurance cyber defense eastern michigan university ypsilanti mi awarded bachelors information assurance cyber defense honors graduate member information assurance cyber defense association deans list extensively worked multiple projects regards networking cybersecurity 2017 associate applied science computer information systems wayne county community college district detroit mi majored computer information systems honors graduate deans list 2015 associate science general studies wayne county community college district detroit mi awarded associate science general studies 2018 certification gordon us armyadvanced individual training ait fort gordon augusta ga extensive training networking signal support additional information honors awards certificate appreciation 210th military police batalion jun 2019 award excellence us army apr 2019 honors graduate eastern michigan university dec 2020 jessica claire page 5 army achievement medal us army jun 2020 jessica claire page 6 accomplishments resolved product issue consumer testing worked port scanning project using javascript proxy using aws deployed comcast grid4 phones large buildings configure poe phones supervised junior soldiers accomplishing task brigade commander received award army achievement medal received michigan state service ribbon covid mission received certificate appreciation coin effectively diligently working order accomplish signal mission task certifications testout network pro certification id c28rk cybersecurity analyst comptia security windows operating system security cyber security fundamentals linux operating system security information security program counter intelligence awareness unauthorized disclosure classified information dod opsec level 1 hipaa privacy act training cyber expected service ces