summary jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom experienced information technology manager committed maintaining innovative technical skills upto date industry knowledge excellent problem solving skills diagnostic ability communication skills assets allow excel adapt virtually situation highlights accomplishments experience guest services inventory control procedures merchandising expertise loss prevention cash register operations product promotions information technology manager kuecker pulse integration pittston pa 012007 current responsible maintaining budget implementing new technologies within firm integral part technology team responsible implementing migrating accounting billing system upgrade managed firewall network monitoring server monitoring offsite recommended architectural improvements design solutions integration solutions trained members team regarding network security troubleshooting data circuits ensured network system data availability integrity preventative maintenance upgrades managed migration exchange 2003 exchange 2010 manged migration windows xp office 2003 windows 7 office 2010 managed deployed office 2010 office 2013 upgrade managed migration physical servers vmware esxi virtual server environment responsible managing related vendor telecommunication contracts manage vendor relationships provided documentation startup shut first level troubleshooting processes help desk staff implemented company policies technical procedures standards preserving integrity security data reports access technical project lead ansys beltsville md 112005 012007 responsible maintaining client relationships technical integrity infrastructure responsible managing engineers assigned client projects including time management time approval resource scheduling successfully migrated novell 60 cluster groupwise novell 65 cluster responsible ensuring timely completion projects responsible managing department specific client sites including helpdesk management syotems engineer kord technologies valley forge pa 012004 112005 install support maintain novell windows nt 40 windows 2000 windows 2003 servers maintain patch 800 servers current environment manage implementation new infrastructure server side coordinate various teams ensure deadlines met assisted stabilizing novell groupwise 65 installation implemented maintained sql cluster microsoft 2003 server environment neowork analyst call rail atlanta ga 102001 102003 managed supported novell 4x 5x servers windows nt 40 windows 2000 servers citrix metaframe xpa groupwise 5x second level support pc network related issues nicht desk supervisor 072000 042001 raytheon technologies corp eielson air force base ak supervise two additional employees responsible issue escalations follow manage projects ensure ontime completion manage client relationships secior network engineer call rail atlanta ga 081999 072000 responsible lanwan infrastructure evaluate purchase implement maintain novell windows nt servers manage cisco switches routers wan t1 connections neowork analyst apogee philadelphia pa support 130 novell servers nds directory structure responsible upgrading maintaining servers well workstation clients neowork support specialist 041997 061999 111993 041997 bearcom garland tx responsible software hardware network phone system voicemail installation support planned move company include network electrical wiring well phone system moveupgrade seqvice manager applied computer technologies illiinois city state 091988 111993 install maintain customer systems network installations rollouts new computer systesm supervised 3 additionaltechnicians education associate science business administration interests mchenry county college crystal lake il business administration 1996 algonquin argonauts football board directors secretary algonquin argonauts football assistant coach offensive coordinator additional information affiliations algonquin argonauts football board directors secretary algonquin argonauts football assistant coachoffensive coordinator skills accounting backup billing system budget citrix metaframe excellent communication hardware contracts client clients documentation electrical wiring firewall groupwise novell groupwise 65 groupwise 5x help desk lan managing access exchange windows 7 office office windows windows 2000 windows nt windows nt 40 windows xp migration nds network security network novell 60 novell 65 novell novell 4x novell servers phone system policies problemsolving processes routers scheduling servers sql cisco switches t1 telecommunication time management troubleshooting upgrades upgrading upgrade wan