robert smith care advocate ii phone 0123456789 email infoqwikresumecom website qwikresumecom summary continue professional growth experience personal initiative immediate value lead increased responsibilities within organization core competencies customer service database spreadsheet management professional experience care advocate ii abc corporation september 2009 january 2014 key deliverables assist educate families obtaining access retaining memberships available healthcare services programs navigate members selected programs give instructions premium payments annual renewals health plan systems well provide instruction use healthy familiesmedicalaim handbook schedule appointments medical dental services monitor enrollment conduct followup applicants track reenrollments assist families appeals payment disputes complex issues participate community outreach events well ongoing training program updates prepare maintain required paperwork compile monthly reports presentations care advocate delta corporation 20082009 key deliverables april 2013 quality assurance training caregivers call phones behavioral health care advocate reviewed clinical assessments certified levels care according state federal policies work done telephone work environment call center intensive case management high risk claimants assessment psychiatric substance use symptoms history identification service needs linkages necessary services including certification inpatient substance abuse mental health admissions via review symptoms history labs etc also concurrent review treatment needed education 2259 oak street old forge new york 13420 free resume template copyright qwikresumecom usage guidelines