jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary motivated manager practiced customer relations sales inventory control demonstrated skill improving store operations increasing top line sales reducing costs hardworking retail management professional versed aspects running highend store including opening closing procedures banking merchandising recruiting highlights retail inventory management store opening closing procedures accurate cash handling store operations outstanding communication skills exceptional leader conflict resolution skills teamoriented recruiting interviewing accomplishments awarded lead manager year 2009 2010 experience operations manager 122013 102015 columbia university new york ny review financial statements sales activity reports performance data measure productivity goal achievement determine areas needing cost reduction program improvement manage staff preparing work schedules assigning specific duties direct coordinate organizations financial budget activities fund operations maximize investments increase efficiency establish implement departmental policies goals objectives procedures conferring board members organization officials staff members necessary plan direct activities sales promotions coordinating department heads required perform sales floor work greeting assisting customers stocking shelves taking inventory plan direct activities sales promotions coordinating department heads required determine staffing requirements interview hire train new employees oversee personnel processes hiring firing creating work schedules serving customers completing sales transactions bookkeeping number duties specific industry enforce safety health security rules establish credit policies operating procedures keep records purchases sales requisitions department manager 082012 022013 prada spa las vegas nv georgia resolve customer complaints regarding sales service monitor customer preferences determine focus sales efforts answer customers questions merchandise advice customers merchandise selection itemize total customer merchandise selection checkout counter using cash register accept cash charge card purchases take inventory examine merchandise identify items reordered replenished stock shelves racks cases bins tables new transferred merchandise receive open unpack issue sales floor merchandise clean display cases shelves aisles requisition merchandise supplier based available space merchandise hand customer demand advertised specials stamp attach change price tags merchandise referring price list design set advertising signs displays merchandise shelves counters tables attract customers promote sales implementing maintaining merchandising presentations processing daily cash transactions reconciling overages shortages directing store employees daily activities assistant manager 2012 082012 twice daily thompsons station tn review financial statements sales activity reports performance data measure productivity goal achievement determine areas needing cost reduction program improvement manage staff preparing work schedules assigning specific duties direct coordinate organizations financial budget activities fund operations maximize investments increase efficiency establish implement departmental policies goals objectives procedures conferring board members organization officials staff members necessary plan direct activities sales promotions coordinating department heads required perform sales floor work greeting assisting customers stocking shelves taking inventory plan direct activities sales promotions coordinating department heads required determine staffing requirements interview hire train new employees oversee personnel processes hiring firing creating work schedules serving customers completing sales transactions bookkeeping number duties specific industry enforce safety health security rules establish credit policies operating procedures keep records purchases sales requisitions check ensure appropriate changes made resolve customers problems determine charges services requested collect deposits payments arrange billing resolve customers service billing complaints performing activities exchanging merchandise refunding money adjusting bills keep records customer interactions transactions recording details inquiries complaints comments well actions taken zone merchandise supervisor 062008 2012 walmart city state listen resolve customers complaints regarding products services assign employees specific duties examine merchandise ensure correctly priced displayed functions advertised plan prepare work schedules keep records employees work schedules time cards review inventory sales records prepare reports management budget departments establish implement policies goals objectives procedures department possess leadership organizational skills ability communicate negotiate effectively knowledge read interpret financial reports ability use email spreadsheet word processing database inventorycontrol software generally necessary well follows sales trends store stores work monitoring types goods sell types difficult generate interest review claims adjustments dealers examining parts claimed defective approving disapproving dealers claims solicit sales new additional services products sales associate department manager 092005 062008 walmart city state implementing maintaining merchandising presentations processing daily cash transactions reconciling overages shortages directing store employees daily activities outstanding communication interpersonal customer service skills essential ability manage plan prioritize implement detailed instructions employees also required well ability motivate staff meet sales goals describe merchandise explain use operation care merchandise customers recommend select help locate obtain merchandise based customer needs desires greet customers ascertain customer wants needs answer questions regarding store merchandise maintain knowledge current sales promotions policies regarding payment exchanges security practices place special orders call stores find desired items prepare merchandise purchase rental watch recognize security risks thefts know prevent handle situations inventory stock requisition new stock ticket arrange display merchandise promote sales exchange merchandise customers accept returns clean shelves counters tables open close cash registers performing tasks counting money separating charge slips coupons vouchers balancing cash drawers making deposits education high school diploma 2002 yutan high yutan ne skills advertising billing bookkeeping budget calculators cash registers interpersonal cost reduction credit resolve customer complaints customer service skills database delivery directing email financial financial reports financial statements firing focus forms hiring inventory inventorycontrol investments leadership director materials merchandising exchange money office organizational skills personnel policies presentations processes read reconciling recording safety sales scanners spreadsheet staffing stock control tables word processing