jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary motivational leader organizational problemsolver advanced supervisory team building customer service skills experience stepping roles quickly making positive changes drive company success focused using training monitoring moralebuilding techniques maximize employee engagement performance skills assisting legal professionals managerial finance professional written communication abilities professional relationships professional communication personal professional integrity continuous professional development sales professional managerial experience professional phone skills yardi onsite yieldstar experience crm microsoft office time management lead generation customer relationship management contract negotiation closing tactics sales strategies prospecting skills relationship selling customer retention abilities sales monitoring product service knowledge project management abilities microsoft office expertise closing contract negotiations product branding marketing tactics customer relations customer rapport training development experience leasingassistant manager professional floater 012019 122020 hand stone lehigh pa improved customer satisfaction finding creative solutions problems provided excellent service attention customers facetoface phone conversations covered 85 properties high rise lease ups mid rise garden style communitiesearned reputation good attendance hard work 4 lease ups completed experience yardi onsite yieldstar microsoft office programs recognized management providing exceptional customer service contacted followed tenants renewal notices conducted background checks applicants showed tenants around properties highlighting features redirecting concerns capture interest checked common areas regularly keep neat clean free debris created updated marketing materials properties addressed resolved complaints concerns service requirements ensure prompt effective remedial action adherence contractual obligations safe housing environment tenants handled delegated tasks including deposit accounting check scanning 30 day notices lead sales associate 082018 012019 petco jacksonville fl monitored performance sales team implemented improved methods needed delivered quality customer service cultivating client satisfaction loyalty negotiated sales pricing new existing clients trained developed new team members marketed brand products drive revenue growth supported owner requests pricing property descriptions room locations portfolio information met exceeded personal departmental sales goals utilizing owner generated leads conducted oneonone sales presentations resort property tours interested parties negotiated closed deals minimal oversight exceeded sales goals using consultative sales talents effectively explaining programs services generate interest sales 032017072018 patagonia inc seattle wa kept calm applied strong problemsolving interpersonal skills resolve conflicts worked offsite locations find desired items customers maintained current store product promotional knowledge drive consistent sales engaged positively customer providing professional polite support sales service needs filled paperwork register vehicles complete sales evaluated vehicles final pickup check damage completed delivery tasks met incoming customers door guide showroom sales lot maximized customer satisfaction resolving concerns fast knowledgeable service managed sales negotiations financing options finalized documentation contracts purchase receipts vehicle registrations dealer files assistant store manager 052016 032017 buckle inc city state recruited interviewed hired individuals demonstrating passion dedication added value team collaborated staff maximize customer satisfaction streamline procedures improve bottomline profitability set schedules delegated assignments based team member strengths optimize floor coverage service levels assisted overall daytoday operations store including continuous development effective store associates achieve desired sales results mentored team effective upselling crossselling techniques led teams planning implementation execution merchandising operating initiatives assessed optimized elevated operations target current expected demands replenished merchandise welcomed customers responded questions maintained overall presentation store handled scheduling two store shifts across 7day work weeks promote proper adequate staffing maintained organized store responded customer complaints answered questions quickly high school diploma carmanainsworth high school flint mi business administration management marketing san diego city college san diego ca education training activities honors