jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary professional knowledgeable administrative assistant guest service associate call center representative 5 years customer service skills well taking high volume inbound outbound calls professional setting personable communicative individual focused delivering exceptional clerical support outstanding time management problem solving skills skills professional phone etiquette excellent communication skills articulate proficiency processing payments form credit card check ebt strong knowledge english spanish spoken written language strength navigating data bases spreadsheets applications microsoft word excel google sheets workday kronos drop box etc adapts well environment works calmly pressure fastpaced tasks customer serviceoriented multiline phone proficiency experience human resources specialist seasonal 102020 112020 kohls city state conducted phone interviews multiple distribution center locations communicated clearly listened attentively throughout interview process facilitate exchange information appropriately assign shifts matched daytoday schedules utilized workday place candidates appropriate job requisitions complete job offers confirm orientation dates shift times schedules audited payroll edit sheets kronos utilized google sheets create reports orientation shows unreported absences call shows confirmed candidate absences kronos removed future scheduling used discretion determine eligibility potential associates based first advantage background hit reports created service cases associates criminal history completed legal forms adjudicated resulting either pass fail apparel accessories team member 092018 102019 target city state used register system ring guest purchases process payments issue receipts cross trained close multiple departments recommended merchandise guests based needs preferences readied merchandise sales floor marking items accurate pricing printing item codes resetting displays etc proficiently used device checkout device locate items locations ship items store pickup enhance guest shopping experience convenience completed logistics training appropriately backstock items consumer loans member service representative 042018 072018 navy federal credit union city state answered high volume backtoback calls consumer loans department responsible processing consumer loan applications auto motorcycle personal expense home improvement debt consolidation rv personal water craft refinancing etc loan servicing payment processing form internal transfer ach transfer payment reversals online mobile banking assistance enrollment membership enrollment etc received interior form recognition fantastic member service well de escalation received certificate completion training confirmation obtained consumer loans skill successfully used resources available follow guidelines complete task hand lessening need excessive inefficient supervisor assistance used probing questions problem solving skills better assist member fulfill needs best ability administrative assistantcall center representative 032015 042018 capital meats incorporated city state effectively answered calls highvolume call center environment highest rate accuracy office achieved 100 accuracy two week review customer information transaction data base processed credit card check payments phone maintained professional demeanor speaking independent con tractors customers defused resolved customer complaints inquiries effectively professionally quickly handled responded credit card chargebacks required due date resolved disputes due maintaining professional tone answered corporate phone found appropriate solution situation accordingly regularly updated vehicle fleet list current location mileage repairs independent contractor list active office dealer id number filed audited receipts 4 east coast locations garagemaintenance transactions responded filed toll violation corporate invoices bills assisted sorting labeling packing apparel inventory high school diploma 122015 education training st clares college departamento de maldonado uruguay completed coursework spanish well english philosophy physics biology chemistry civics geography math literature certificate completion consumer loan applications servicing 062018 consumer loans training department winchester va received certificate completion consumer loans servicing training