contact phone xxxxx xxxxxxx email address dooxcom xxxxxxxxxxxxxxxx education 2018 bachelor arts communication cleveland state university cleveland oh graduated cum laude member national society leadership success skills tools project management client service support presentations interpersonal communication performance tracking analysis box microsoft office jira zendesk adobe auto data community ronald mcdonald house volunteer dance volunteer instructor first nm lastnm summary motivated professional three years experience account management client relations proven leader responsible strong rapport incremental growth key portfolio product adoption innovative thinker aims drive business value new ideas strategies team player enjoys nurturing long term relationships customers experience xxxx present company city state position act account manager take 5 oil changes corporate franchise shops focused launching advertising promotional efforts exceed annual sales goals coordinate launch 150 new locations annually creating incremental revenue streams instore marketing opportunities company maximize roi testing new creative strategies drive increased store traffic maintaining strong financial discipline tracking daily sales per shop vs plan accountable reporting campaign kpis monthly business reviews partner agencies pivotal media execution converts prospects new customers deepens product adoption within existing customer base onboard new shops managers sales marketing program biweekly xxxxxxxx company city state position responsible digital paid media purchase roadmaps various clients following industry best practices ensure campaigns success tracked digital paid media programs budget pacing performance generated reporting kpis provided insights internal teams clients key stakeholders optimize spend increase roi interfaced crossfunctional team communicate changes issues arose implication client accounts position fostered client vendor relationships plan purchase media clients continuously researched negotiated optimized media buys maximize roi market drove world class net promoter score nps client innovative persistence robust testandlearn strategy created media campaigns within voice bunny trade desk reconciled media plans handled invoicing ensure vendors paid efficiently position assisted 600 insurance agents across four territories planning placing local advertising campaigns traditional digital media tactics