jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary highlymotivated employee desire take new challenges strong worth ethic adaptability exceptional interpersonal skills adept working effectively unsupervised quickly mastering new skills highly motivated waste time getting job done ambitious careerfocused job seeker work planning goal setting financial resources management customer service intuit quickbooks microsoft office word processing cash flow management bill payment files records management financial documentation expense tracking billing invoicing account posting decision making job billing data analysis skills accounts receivable accounts payable bill payment recordkeeping attention detail data entry payroll preparation processing handling confidential materials purchase orders personal bookkeeping hiring training leadership problem resolution performance monitoring performance evaluations human resources management computer skills experience accounting clerkmanager accounts finance 032021 current oshkosh corp sugar grove il monitored office inventory maintain supply levels directed oversaw office personnel activities administered update quickbooks database manage payroll employee benefits staff time promoted high customer satisfaction resolving problems knowledgeable friendly service updated databases new modified customer data conferred customers telephone person provide information products services take orders adjusted bills refunded money resolve customers service billing complaints performed financial calculations amounts due interest charges balances handled weekly payroll services 13 employees prepared processed payrolls matched orders invoices recorded required information recorded debit credit account transactions computer spreadsheets databases received recorded cash checks transfers monitored loans accounts payable confirm payments current generated mailed monitored invoices compiled current budget data estimated revenues expenses prior budgets maintained accounting records performing routine calculating posting verifying duties insurance claims interviewing new potential employees hiring needed letting go developed implemented systems collecting analyzing verifying reporting financial information establish financial status checked payroll vendor payments accounting disbursements accuracy compliance completed monthend yearend closings kept records auditready monitored timely recording accounting transactions built financial models allocate resources forecast cash investment needs make capital budgeting decisions quickbooks supervisor 012020 072020 ametek inc whitsett nc ordered suspension activities posing threats workers health safety supervised safe handling storage disposal hazardous materials checked calibrated equipment safety trained new employees proper safety procedures minimize accidents proper behaviors inspected specified areas verify presence fire prevention equipment safety equipment firstaid supplies supported individuals facilitating weekly group meeting answer phone email paperwork oversee job sites worked hospital pharmacy residential construction supervised 100 employees administrative support specialist 062018 102019 cubic corporation aberdeen proving ground md delivered exceptional customer service direct communication clients team members handled incoming calls directed callers appropriate department employee created updated financial reports frequent basis present information leadership teams approved rejected claims based standard guidelines reached customers collect outstanding payments via onetime negotiated installment methods file insurance check see insurance didnt gave discount sent bills account reviewreconciliation responsible adequately identifying addressing resolving needs patients third party liability payers relates billing statements professional medical services involvement insurance claims billing customer service representative 2 072014 062018 wells fargo dealer services city state remained calm professional stressful circumstances effectively diffused tense situations maintained knowledge current promotions exchange guidelines payment policies security practices improved customer service wait times mitigate complaints fielded customer complaints queries fasttracking problem resolution escalated customer concerns issues requirements supervisors immediate rectification answered incoming calls emails providing frontline customer support assistance product service transactions assisted customers making payments establishing payment plans bring accounts current assisting customer refund provided outstanding service new longstanding customers attending closely concerns developing solutions assist 60100 customers daily loan account inquiries maintained customer record information achieved kpi goals including average call time 4 minutes managed fee waivers per monetary guidelines assisted customers title information modification using dealertrack title management system education training associate arts clinical psychology 052015 lenoir community college kinston nc