jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary resultsdriven business banking manager bringing 15 years experience banking talents include negotiating contracts networking business leaders solving routine complex business problems positive upbeat leader looking new professional challenge skills account management paperwork coordination microsoft expertise service processes product service knowledge promotions understanding strategy development customer care banking standards sales leadership team management revenue generation project management small business relations teller procedures excellent communication skills safe vault operation risk management evaluation background strong sense banking ethics experience 092013 current business banking specialist first citizens bank mauldin sc consulted small business customers determine needs means propose personalized banking solutions resolved business customer problems offered technical expertise answer questions concerns provided customers firstrate experience developed longlasting relationships enhanced relationships providing excellent service small business customers offered financial guidance assist shortterm longterm planning informed customers new products lending solutions maintained current knowledge bank offerings business clients participated meetings potential customers presented small business solutions guided teams increase business portfolio grow bottomline profitability reviewed transactions business customers check accuracy integrity attended continuing education seminars stay updated current small business laws regulations monitored small business accounts determine current product effectiveness implemented processes protocols validate monitor risk assessments mitigated risk exposure security breaches development robust contingency plans exceeding federal mandates developed statistical models risk assessment departments investment plan evaluation proposed managed successful marketing promotions business plans set completed loans without security collaborated team members turn service inquiries sales opportunities contacted potential retail clients inform products services offered brought new business customers utilizing promotional networking strategies resolved customer inquiries achieve high standard service 082011 092013 teller specialist chipotle fort wayne handled daily scheduling team 7 employees properly staffing shifts greeted assisted 50customers per day professionally courteously performed currency transaction reports foreign currency performed basic administrative tasks regarding banking products including handling phone calls inquiries emails handled cash transactions balanced cash drawers performed loan payments issued cashiers checks completed monthly audits managed overdraft reports increased knowledge banking products services actively participating available training classes workshops offered employees balanced daily cash deposits vault inventory zero error rate conducted special service account transactions customers including ordering checks placing stop payment orders verified amounts integrity every check funds transfer maintained optimal financial controls securing funds making accurate transactions offered every customer exceptional service levels remaining friendly professional every transaction met exceeded sales goals promoting bank products services every interaction offered take additional shifts holidays busy periods alleviate staffing shortages managed customer referrals help financial services team members capitalize sales changes adhered strict guidelines regarding financial customer data avoid breaches information misuse liaised bank branches regarding best practices operations kept teller window areas clean organized fully stocked 102007 032011 assistant manager bank west city state implemented training processes newly hired employees supervised department managers shift leads production personnel conducted job interviews led employee performance evaluations constructive feedback rewarded top sales performers attract retain topquality personnel planned prepared workflow schedules delegating tasks 7 member team completed inventory audits identify losses project demand initiated inventory control measures manage replenish stock maintain cost levels meet customer demand reviewed sales reports enhance sales performance improve inventory management accuracy cultivated handson training assessment guidance performance monitoring programs coach mentor employees delegated daily tasks team members optimize group productivity directed led employees supervising activities drive productivity efficiency enforced company policies procedures strengthen operational standards across departments managed personnel scheduling facilitating adequate coverage meet demand oversaw team development according industry service standards customer loyalty collaborated store manager develop strategies achieving sales profit goals maintained inventory accuracy counting stockonhand reconciling discrepancies mentored staff enhance skills achieve daily targets using handson motivational leadership supported sales management initiatives optimize business development secured revenue accurately monitoring transactions deposits eliminate discrepancies organized schedules workflows shift coverage meet expected business demands education training associate arts business administration grand canyon university phoenix az