areas expertise workflow management contacting people team meetings call monitoring cold calling conducting appraisals sessions customer service professional fluent french speaker personal skills hard working loyal persistent focused contact maxine curry dayjob lid big peg birmingham b18 6nf 0121 638 0026 0121 638 0026 e infodayjobcom driving license yes nationality british maxine curry call center supervisor personal summary confident outgoing smart call center supervisor calm nature bas good telephone manner maxine always ensure individuals teams always meet departments call handling targets genuine desito achieve results personally part successful team true professional never shies away responsibility always heart going around flexible approach towards coordinating motivating leading call centre staff right looking fast paced exciting role keep toes keep wanting work experience company birmingham call center supervisor jun 2013present responsible coordinating motivating leading team call centre staff duties monitoring random calls improve quality minimise errors track call centre staff performance creating team rotas ensure call centre manned effectively core hours making sure services practical arrangements call centre cleaning times waste collection staff access place taking calls members public working evenings weekends public holidays order meet service requirement receiving telephone bookings members public keeping accurate record call centre information performance statistics undertaking remedial action rectify staff shortcomings managing customer relationship presales effective handover post sales escalating issues line managers necessary company namelocation job title employment dates ie aug 2011jun 2013 key skills competencies able conduct tough conversations underperforming staff logical thinker superb creative problemsolving skills excellent organisational planning time management skills previously worked similar roles providing administrative support staff across call centre delivering best practise entire department academic qualifications nuneaton university bsc hons business administration coventry central college levels maths english b technology b science c references available request 20082011 20052008