jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary handson dependable dedicated team coach goal directed well quality detail conscious extensive passion toward developing employees fullest potential maintains high degree energetic leadership problemsolving planning team building skills lead successful sales teams highlights established track record exceptional sales results advocate continuous education excellent communication skills accomplishments compelling leadership skills resolution oriented enthusiastic effective leadership style currently standing highest percentage achieved banking center goals 2014 top 10 banking center 2013 comerica bank michigan market developed two underperforming banking centers top performing offices 20112012 2012present day top performing assistant manager statewide comerica bank 2010 experience banking center manager assistant vice president 012012 current comerica bank brooklyn office promote importance higher education assist employees steps achieve goals nominated banking center manager mentor new existing colleague onboarding process directly manage human resource processes employees including selection training performance management individual career development retention designated management trainer first time assistant manager personal bankers created established successful training program new management personal corporate program eliminated develop manage highperforming employees positive professional relationship team building skills hold weekly sales meetings daily debriefs pertaining sales goals operation changes utilize sales tools including profiling customers needs use various technologies including generating business call center leads exceed corporates budgeting fee collection expectation banking center manager first level officer 012011 012012 comerica bank grass lake office lead direct sales quality customer service business development activities achieve targeted results categories deposits customer relationship growth customer retention revenue market share customer employee satisfaction actively coach model behaviors concerning sales services educate staff corporate operational changes reinforce benefits responsible overall leadership sales management success banking center complete financial assessments clientele analyze needs make professional banking recommendations based assessments proactively develop maintain relationships business partners banking center assistant manager 032005 2011 american national bank texas select develop retain diverse team high performing individuals lead example educate staff areas extraordinary customer experience service excellence thorough knowledge products services coach mentor individual development processes assigned employees including job training career development team development ensure successful employee retention proactive behavior led consistently meeting exceeding individual sales goals banking center licensed financial specialist proven successful background conservative investment alternatives retail client responsible continual banking center training federal state local laws regulations ensure completion required coursework annually ensure staff thoroughly trained consumer compliance transaction authorities date fraud awareness maintain human resource records administer disciplinary action employees actively participate community events planning events assist company branding recognition actively recruited oversaw training new branch employeesdeveloped annual branch business plan maximum profitability effectiveness michigan regional account manager 012002 012005 na develop presentations target topproducing agents secure commitment follow commitments monitor percentage attainment stated goals educate real estate agents products services available would provide financial assistance transition new home owners event immediate mechanical failures strong knowledge residential real estate law demonstrated instructing accredited continuing education course realtors issue pertaining risk management maintain marketing concessions monitor use judiciously adhering contract call center policies mediate unresolved claims consumer home security america extensive negotiations present home security americas message individual agents brokers part maintaining existing relationships well prospecting new clients warm cold calling expand client referral base networking groups michigan board realtors western wayne board realtors lansing board realtors oakland board realtors education principles accountingjackson college 2013 communication socialorganizational changecentral michigan university graduate program 2013 introduction probability statisticsjackson college 2012 human resource managementcentral michigan university graduate program 2012 organizational dynamics human behaviorcentral michigan university graduate program 1 2012 bachelor science 1 2002 michigan state university skills accounting assistant manager banking benefits branding budgeting business development call center coach cold calling clientele client clients customer service direct sales financial human resource instructing team building leadership team development law marketing market mechanical meetings mentor office negotiations networking organizational performance management policies presentations processes producing quality real estate retail risk management sales sales management statistics trainer additional information licenses nmls 2012present series 6 63 2009 life insurance 2008 michigan real estate 2004 property casualty 2003 professional affiliations brooklyn irish hills chamber member 2012present grass lake regional chamber member 2011 grass lake regional golf outing committee 2011 2012 grass lake regionalboard directors member 2011 2012 head manchester area chamber commerce activity committee 20072010 manchester chicken broil event volunteer 20072010 2014 manchester area chamber golf outingcommittee member 20072010 manchester area youth soccer associationvolunteer coach 2010 cochair march dimescomerica bank team 20072008