jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary knowledgeable advocate wellversed penobscot nation domestic violence advocacy sexual assault program operations requirements helps interested individuals complete paperwork sign services highly supportive compassionate need extra assistance working program almost two years trainings needed advocate position skills active listening implementing client care plans victim advocacy client home visits client needs assessment client assistance referrals government subsidy programs maintaining client records teamwork collaboration client family interviews confidential case documentation family needs assessments emotional support client screening program operations compassionate care community outreach programs admissions processes creative solutions safety risk assessments crisis situations therapeutic services mental health crisis response case file management supportive counseling techniques community resource navigation client intakes scheduling appointment setting advanced directives program coordination execution grant reporting work history 032021 current penobscot nation child elder advocate legacy health system silverton worked clients improve life choices maximize benefits programs determined needed relevant interventions based clients cognitive abilities current needs educated potential participants available services processes engage program coordinated referrals direct support elderschildrenand survivors violence identified service gaps located needed housing work placement resources individuals improved clients coping routine life activities food budgeting rental payments collaborated program operations relayed participant feedback improvements spoke partners peace university maine groups expand community engagement program outreach quickly learned new skills applied daily tasks improving efficiency productivity demonstrated respect friendliness willingness help wherever needed carried daydayday duties accurately efficiently worked flexible hours night weekend holiday shifts maintained energy enthusiasm fastpaced environment proved successful working within tight deadlines fastpaced atmosphere used critical thinking break problems evaluate solutions make decisions worked support line monthly basis participated outreach events worked independently furthering education needs trainings 062016 032021 direct service coordinatorsupervisor mas medical staffing city state maintained accurate records full compliance government regulations agency guidelines initiated contact appropriate service providers request referrals followed confirm appointments developed productive working relationships government agencies charitable organizations managed caseload 30individuals families managed 1520 staff upheld client satisfaction designing accurate detailed timelines dls services alerting clients changes referred clients appropriate team members community agencies organizations meet treatment needs developed created programs monitored effectiveness individual participant needs oversaw staff development indepth trainings workshops seminars learning opportunities worked senior case managers coordinate team development activities trainings developed implemented variety innovative policies strategies promote client selfsufficiency coordinated individual referrals obtain community services advocated client needs resolved roadblocks developed monthly schedules assignments volunteer staff quickly learned new skills applied daily tasks improving efficiency productivity carried daydayday duties accurately efficiently designed individualized service plans took account clients goals preferences 062012 062016 crisis intervention specialist chcs city state member oncall emergency response team crisis intervention within facility used skills active listening collaborative problemsolving daily connect patients address concerns evaluated risk client others gathering information conducting assessments built safety plans lower risk crisis intervened specific manners outlined procedures conversed individuals crisis called texted hotline assistance provided emergency response crisis situations diffuse tensions prevent violence documented risk client context concerns counseled helped stabilize consumers caregivers crisis situations collaborated counselors physicians nurses plan coordinate treatment drawing social work experience patient needs developed implemented treatment plans modified according presentation counseled clients individual group sessions assist dealing substance abuse mental physical illness physical abuse interviewed clients reviewed records conducted assessments evaluate mental physical condition clients patients quickly learned new skills applied daily tasks improving efficiency productivity carried daydayday duties accurately efficiently demonstrated respect friendliness willingness help wherever needed worked flexible hours night weekend holiday shifts performed duties accordance applicable standards policies regulatory guidelines promote safe working environment maintained energy enthusiasm fastpaced environment proved successful working within tight deadlines fastpaced atmosphere used critical thinking break problems evaluate solutions make decisions education 052007 bachelor science child development family relationships university maine orono certifications cma certified medication aide first aidcpr certified 40 hr advocate training 40hr advocate hotline training