dane cruickshank 6194 skiles views los angeles ca 1 555 978 0978 work experience senior information technology analyst houston tx 122017 present responding evolving regulatory environment helping meet firms regulatory commitments addressing internal external commitments advancing firms roadmap programs single sourcing data architecture convergence rationalization platforms driving innovation across firms corporate technology portfolio increasing efficiencies process automation agile application development emphasis user experience shorter development cycles investing security controls cyber accessentitlements uplift data protection application resiliency experience network infrastructure ftp dns citrix firewall ad gpos dhcp storage voip file backup restore server administration coding testing debugging programs well infrastructure support working internal external providers experienced analysts identification resolution technical problems occasional weekend activities related program infrastructure changes direction senior analysts assist development integration software applications infrastructure solutions information technology analyst detroit mi typically serves team member one projects 022015102017 act first level support business resolve factory office related issues applications infrastructure follow established support protocols run monthly salesforce support metrics based incidents tracked remedy future caterpillar approved tools share metrics leadership create salesforce customization reports including lightning dashboards hands experience apis connect salesforce external systems perform technical functional system analysis development support implementation workday hr new human capital management system implemented resolve complex business requirements via workday hr corresponding system relationships sap hr sap fi configured solutions te information technology analyst san francisco ca 122009 122014 participate project stages accountability eliciting validating documenting business requirements ensure value add client creating test strategies ensuring functionality tested prior production deployment partnering change release management team ensure representation coordination projects throughout change release process partnering project managers ensure successful completion project deliverables perform design configuration analysis sap finance modules financial intercompany asset accounting general ledger accounts receivable treasury inhouse cash management banking financial supply chain management fscm tax accounting product costingproject systems participate project stages accountability eliciting validating documenting business requirements ensure value add client understand abap code assist developers resolve systems issues university sioux falls bachelors degree computer science education professional skills 20042009 excellent analytical problem solving written verbal communications skills strong customer service skills excellent verbal written skills encompassing complete understanding english language exceptional communications skills solid written verbal communication skills strong interpersonal skills strong vendor relationship product management skills ideally demonstrated past experience areas demonstrated analytical skills prior work experience strong written oral communication skills including experience writing technical documentation demonstrated planning organizing skills including project planning