jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary diligent banking professional unsurpassed attention detail superior ethics focused balancing customer needs bank security requirements knowledgeable regulatory requisites protection protocols organized detailoriented cash handling customer service experience proven expertise general accounting finance concepts astute professional providing wellrounded customer service strong communication skills sales experience deep knowledge banking industry education bachelor arts human resources management 122019 florida international university miami fl minor psychology 36 gpa relevant courses recruiting staffing behavior analysis internal relations personnel psychology unionmanagement relations compensation benefits intermediate accounting bilingual spanish report generation inbound outbound calling office equipment proficiency shipping receiving understanding process optimization product organization technologically savvy strong sense banking ethics exceptional customer service skills cash dispenser operation debt credit management ms office proficient international funds transfer process expertise time management excellent communication skills customer service conflict resolution work ethic experience electronic banking specialist 062021 current arrow financial corporation schroon lake ny tackle troubleshooting problem resolution support enduser technical issues offering every customer exceptional service levels remaining friendly professional every transaction reviewed requests service resolve difficulties documenting fielding tickets improve problem resolution assisted customers online billing access account issues various types technical issues via email telephone maintained confidentiality bank records client information directed specific questions appropriate branch personnel exceeded customer service satisfaction ratings verified amounts integrity domestic international funds transfers acted pivotal point contact bank branches regarding guidelines proper fulfillment bank documents practices improved efficiency accuracy developing implementing first ever manual electronic banking customer service staff member 062016 current adia riverside il offer premier customer service assist customers questions departments products service problems special orders store phone supervise operate front store frontend coordinator solving crises may arise sales floor directing associates making sure following protocol coordinate direct plans associates managers six different departments leave store ready following business day establish new signature collecting program fellow customer service staff office staff complete biweekly time punch audit paper departments store administer oversee implementation new yearly training fellow 35 customer service associates handled large amounts cash balanced stores cash subdepartment vouchers monetary assets daily within balancing guidelines upheld strict quality control policies procedures customer interactions service representative 052019 062021 bluecross blueshield south carolina jefferson county ny handled cash transactions balanced cash drawers performed loan payments issued cashiers checks delivered fast friendly knowledgeable service routine questions service complaints performed basic administrative tasks regarding banking products handling phone calls emails person inquiries managing office supply invoices branch mail files organization balanced banks vault petty cash new accounts bank products assets daily monthly cash withdrawals deposits completed monthly audits managed overdraft reports educated customers service plans including upgrades assessments customer account information determine current issues potential solutions kept teller window areas clean organized fully stocked necessary reviewed customer account information determine current issues potential solutions shared detailed information regarding options help customers make decisions leveraged opportunities upsell company products services providing information discussing options customers