personal info 5039351679 jillrudlingergmailcom linkedincominjillrudlinger twittercomjillrudlinger soft skills customer service expert patience jill rudlinger jr call center worker friendly call center agent 7 years experience seeking use proven skills problem solving communication provide expert service outdoor research customers maintained 91 customer satisfaction lb climbing gear learned products 99 accuracy experience 201209 201710 expert communication expert compassion advanced speed advanced 201007 201208 hard skills ms office learning product knowledge salesforce expert expert 200906 201207 advanced languages spanish fluent call center agent level bevel climbing gear used expert problem solving communication skills call center agent highend outdoor product firm named agent month 4 times worked manufacturers vendors answer customer questions maintained 91 customer service satisfaction rating 5 years straight quickly mastered deep product knowledge 177 products parts passed level bevel product knowledge quiz 99 score 1 week resolved customer vendor issues quickly manager nicknamed speedy rudlinger typically logged resolved calls daily call center representative sirano aquatics leveraged advanced communication problem solving product knowledge skills call center representative marine product company employed elevated listening skills soothe customer irritations three phone recordings played management training tools commended management 4 times positive attitude consistently received quarterly bonus maintaining high average satisfied callers customer service phone experience various took phone orders provided exemplary customer service pizza hut waiter received 3 fast awards excellent customer comment scores employee friedman landscaping spoke customers phone resolved issues received two letters thanks compassion temp call center agent speedycollect handled 5 outbound call center agent calls per hour 10 average success rate education french passable 2005 2009 stebbins senior high got straight english composition four years excelled typing classes voted onto school yearbook team positive attitude made student cocounselor listening skills additional activities take biweekly yoga classes stay shape manage stress regular listener support ops podcast publications article hear smile appeared productivity plus blog courses managing difficult customers icmi course blending sales service icmi course