jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary 11 years hands experience managing projects clients vendors core business operations proactive stakeholder engagement strong personal connections trust enabling streamlined communication partnership project deliverables resulting increased engagement overall partner value satisfaction skills project management waterfall methodology crm product management business process reengineering data governance advanced ms suite experience strategic planning development clevel reporting presentation education ohio state university columbus oh 062010 bachelor arts financial planning services columbus state community college columbus oh 062007 associate arts business management accomplishments presented ceo award gazelle award 2017 2018 project management roll new clevel kpi dashboard generated growth 388 20182021 expanding project management deployment services ohios k12 market fortune 500 partnership accounted 122 service revenue 2020 forecasted growth 2022 work history fedex product project manager west sacramento ca 052005 current project manager nov 2018 current manage 10 25 small midsize projects using traditional waterfall methodology evaluate propose project initiatives internal business units external client stakeholders engage internal external business partners assessments identify specific goals strategies required develop roadmaps project cadence manage collaborate stakeholders technical staff thirdparty partnersvendors develop implement comprehensive project plans provide budget recommendation secure project funding requirements signoff prioritized roadmap order achieve product goals metrics championing customer experience partner executive dec 2016 nov 2018 client project management initiatives cross operational impact among external partners vendors built new collaborative processes teams partnerships support corporate growth new markets provided executive roi analysis active client project engagements preformed risk control assessments ensure process quality identify needs gaps risks operations manager may 2015 dec 2016 managed 37 midlevel employees 2535 contract staff budget development maintenance reporting responsible ensuring growth strategic direction resource management consulting lobs developed workflows enhance visibility dependencies across departments processes creating actionable items streamline operational workflows across business units implement processes policies support departmental company goals maximize production value liaised clients develop deep understanding business needs current market landscape consulted buying personnel determine projected demand products services consulted product development teams enhance products based customer interest data qualtek pmo analyst king prussia pa 122016 062018 developed updated cadence reset expectations provide consistent executive transparency worked closely deloitte das ohio department administrative services ensure cross operational project task allocation scope adherence streamlined reporting transparency project deliverables issues risks executive level presentations project status health tracked 100 project team member performance closely quickly intervene mistakes delays scheduled facilitated meetings project stakeholders discuss deliverables schedules conflicts maintained open communication presenting regular updates project status customers iron mountain incorporated operations manager jacksonville fl 062010042015 operations manager delinquent tax aug 2012 april 2015 recruited senior executives streamlining departmental processes procedures managed provided guidance employees consultants managed offshore operations team increase profitability offshore presence chase audit third party vendors convey monthly risks senior management investigated resolved departmental nonconformances raised property accuracy accountability creating new automated tracking method operations manager remittance control aug 2011 aug 2012 analyzed processes procedures mitigate cross operational risk impact managed 7 12 operation specialist team leads providing consistent feedback regular performances reviews hands meetings provided weekly reporting vp escrow administration recommended delivered employee action plans team lead special projects scra march 2011 aug 2011 recruited senior management provide support highprofile occ regulated project servicemembers civil relief act scra assisted testing within uat production trained incoming consultants employees exception testing procedures operations specialist mortgage payment processing june 2010 aug 2011 distributed daily work load throughout team members update departmental reporting business management created managed business unit reporting developed updated collection letters daily management reporting identified resolved unauthorized unsafe ineffective practices