jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary hard working energetic manager toprated sales associate 4 years leading dynamic sales teams fastpaced retail market diverse background management customer service dedicated providing excellent customer service making operational procedural improvements currently department sales manager nordstrom fashion place responsible 15 employees 5 million year department track record managing wide variety customer service issues quickly efficiently highlights top sales performer customer service expert strong organizational skills active listening skills seasoned conflict resolution sharp problem solver energetic work attitude ms office proficient dedicated team player excellent time management analytical relationship selling team leadership resolutionoriented education university utah salt lake city utah 2013 bachelor arts spanish attended university utah fall 2008 graduated summer 2013 bachelors art humanities majoring spanish minor art history duri history time university utah participated several volunteer opportunitiesi volunteer ligtes pald volunteer ingles para latinos fall semester 2012 helping teach english 2012 helping tear native spanish speakers also volunteered maliheh 2012 free clinic january november 2012 certified nursing assistant certificate would triage patients help translate native spanish speakers perform basic secretary duties learned much volunteer work really enjoy helping people could normally help without nonprofit organizations autonomous university barcelona barcelona cataluna 2011 bachelor arts art history spanish 8 months studied barcelona working bachelors degree spanish also completing minor art history accomplishments managed successful sales team 15 members consistently exceeded sales goals 5 month developed highly effective sales training strategies sales manager 15person team met monthly sales goals 12 months straight researched calmed rapidly resolved client conflicts prevent loss key accounts consistently generated additional revenue skilled sales techniques experience servicemaster seattle department sales manager point view petites everett wa 042016 current current role refined sales teaching skills work every day make sure team building successful business creating lasting customer relationships brick mortar experience retail changed immensely last years want sales people know important create lasting relationship every customer continue come shop favorite employee store job remember childrens birthdays even anniversary husband might forget love managing people building successful inclusive fun work environment turns increases productivity business building lasting customers relationships nordstrom fashion place 1st assistant manager womens shoes city state 102015 042016 shoe department managed 40 employees successfully ran increases monthly 10 million department within nordstrom fashion place charge regular management duties writing schedule timekeeping coaching conversations well teaching selling helping sales people build book business management duties also continued grow personal book business well exceed sales goal manager month promoted one sales person assistant promoted one sales person go future nordstrom leaders program effectively ran department two sales inventory holiday nordstrom rack south towne department sales manager city state 012015 102015 time rack learned much price side nordstrom also continued develope coaching skills working closely store manager deana toleafoa rack manager built confidence coaching team developing talent also managing fitting room merchandising floor maintaining rack playbook smart detail guidelines managing womens kids department managed reduce shrinkage 9000 womens maintaining 16 increase year 6 million volume responsibility department alone nordstrom fashion place kidswear kids shoes interim assistant manager city state 042014 012015 time assistant manager kids wear department able start learn coach lead team maintained customer relationships 30 appointments anniversary sale brings volume nordstrom month 4th quarter together able maintain strong leadership skills floor selling employees also giving strong customer service loyal customers time also one 6 20 applicants selected go future nordstrom leaders program learn management building successful business team nordstrom fashion place kidswear sales city state 052012 042014 sales associate kids wear department fashion place nordstrom july 2012 may 2014 time sales able exceed sales goals reach rating 3 4 every pay period working towards 4 still maintaining floor appearance performing daily tasks also given extra responsibility infant gear specialist specializing selling infant strollers ranging 7002000 electric beach sales city state 052008 2011 sales associate locally owned operated tanning salon described use operation merchandise customers received processed cash credit payments instore purchases opened closed store including counting cash opening closing cash registers creating staff assignments demonstrated customers come first serving sense urgency worked team member provide highest level service customers skills motivated sales person customer service emphasis client relations expert strong leadership skills managerial duties spanish speaker professional friendly strong public speaker multitask management prioritization