summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom analytical professional technical knowledge 20 years experience customer service including 9 years experience commercial real estate focused building clients relationships working identify business needs resolve issues experience consultant oc tanner recognition company ltd parsippany nj skills attend requirement discussions potential clients data gathering create statement work sow project plans 072022 current work closely clients establish problem specifications system integration requirements create technical specification documents technical consultants user guides clients perform custom report andor integration testing logic resolution clients provide managed services support clients manage chart accounts manage full scale rent roll perform monthly quarterly annual updates clients argus environment uploading actuals budgets manage project schedules deliverables risks issues scope execution final delivery client oversee manage project budget ensuring milestones completed target within budget americas support manager state arkansas bryant ar 062016 072022 managed activity 20 senior junior customer support analysts deliver exceptional global customer support experience trained coached mentored guided support analysts successful performance career progression personal growth gathered analyzed global support data dashboard creation reported executive team analyzed data identify opportunities improving support levels developed departmental goals standards line supporting organizations mission strategic vision evaluated performance support staff provided coaching improve performance collaborated across sales development qa customer success optimize phases client journey held regular oneonone meetings employees review performance priorities provide feedback srosupport case manager cassella waste systems inc shaftsbury vt 072015 062016 assisted global support analysts level 3 escalations calculations technical inquiries acted liaison support team developmentqa reviewed new software releases communicated changes support team trained new employees ensure understanding real estate concepts calculations monitored support cases quality ensured timely responses scotware support analyst bryanlgh medical center crete ne 012014 072015 provided functional technical application support internal external clients using argus software products troubleshooted complex issues simulationreproduction issues order find resolutions escalated issues developers appropriate participated customer training regional billing team lead windermere real estate ephrata wa managed activities 36 billing coordinators developed strong teams managed resource planning utilization ensure timely accurate billing coordinated global sales operations project management service delivery management legal tax department ensure contracts properly set assisted general accounting determining revenue accruals 092012 012014 performed random department audits ensure quality bioing coordinator harris caprock communications city state 052010 092012 prepared processed service ticket billing coding materials labor equipment subcontractor sales tax freight commissions prepared processed product sales billing verifying orders filled shipped prior billing reviewed contracts quotes ensure customers billed correctly within terms accounting specialist reynolds reynolds company city state 012007 052010 created maintained reconciled client accounts billing records reviewed contractual agreements submitted budget amendments maintained client billing records databases using microsoft access excel accounting software processed various types financial transactions including wire transfers realtor 032005 122006 realm real estate professionals city state assisted clients process purchasing andor selling real estate properties management diagnostic troubleshooting data analysis problemsolving project management salesforce netsuite ms office fluent portuguese education commercial real estate certificate 032019 cornell university mica mis accounting 2014 keller graduate schoolof management devry university reoidential real estate 2004 houston community college houston tx bachelor science computer science math 052003 valparaiso university valparaiso