professional summary skills jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom resultsdriven manual tester 2 years experience testing software applications web mobile platforms proficient creating test plans test cases test scripts identify document defects collaborating development teams stakeholders ensure timely delivery highquality products knowledgeable various testing methodologies test management tools defect tracking systems highly analytical detailoriented committed providing exceptional results adhering established standards best practices manual testing test plan test case creation execution defect tracking reporting using jira rally defect tracking systems agile waterfall methodologies software development life cycle sdlc regression testing usability testing crossfunctional collaboration communication strong analytical problemsolving skills performance testing office products word excel powerpoint project visio outlook work history quality analyst 102022 current anthem inc chantilly va develop execute test plans test cases test scripts web mobile applications military childcare prroject ensure software quality functionality identify document defects issues bugs using rally tfs collaborate development teams project managers stakeholders resolve issues ensure timely delivery highquality products conduct functional regression integration testing ensure software meets user requirements participate daily standup meetings provide updates testing progress issues conduct usability testing ensure user interface user experience meet user expectations perform exploratory testing identify potential defects issues software applications maintain testing documentation ensure accuracy completeness test results assist creation maintenance testing environments test data follow established testing methodologies best practices provide feedback developers project managers software quality potential areas improvement collaborate crossfunctional teams ensure software functionality meets user requirements project goals conduct performance testing ensure software applications meet performance scalability requirements stay uptodate latest testing tools technologies participate training sessions workshops enhance testing skills knowledge quality analyst anthem inc centreville va 122021 102022 created executed manual test cases test plans web mobile applications aetna familyconnect application identified documented tracked defects using jira collaborated developers project managers resolve issues ensure timely delivery projects participated agile scrum meetings provided status updates testing progress conducted regression testing software updates patches worked crossfunctional teams ensure software functionality meets user requirements conducted usability testing provided feedback user interface user experience jroquality analyst granite telecommunications quincy created executed test cases new features enhancements 032021 092021 assisted senior testers testing activities multiple software products participated defect tracking provided detailed information developers gained exposure agile methodologies software development life cycle sdlc participated testing activities multiple software products created executed test plans test cases new features enhancements conducted exploratory testing uncover defects usability issues logged tracked defects jira provided detailed information developers provisioning analyst iii 102018 032021 granite telecommunications quincy providing excellent support premiers channels completed multiple portability verification requests working daily queue cherry preorder tickets day preorder support preparation conversions assigned team worked 30 different carriers pulling csrs escalating orders needed well internal teams systems communicate progress escalations provide real time update management deliver results timely manner learned accurately placed pon step 1 step 2 att midwest west south west qwest requesting tracking customer records requests clecs worked different projects assigned supervisor meeting deadlines collaborating managers supervisors regarding needs requirements project utilize incumbent local exchange carriers online systems process orders obtain accurate service order completions work closely internal departments ensure correct service billing many customers education mba project management 052018 johnson wales university providence ri bachelors business management 012015 universal college kathmandu nepal