jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary accomplished pmo leader broad experience managing delivery leadership crossindustry salesforce sas solution offers implementations managed services certified project management professional pmp certified scrum master csm adept identifying translating customer internal business needs requirements delivering structure achieve preserve internal external relationships proven track record creating maintaining project leadership ops model new existing pmos particularly skillful guiding enforcing delivery operating standards kpis business goals great strategic planning leadership consulting services pmo standup business process improvements contract statement work sow development client stakeholder relationship management endtoend sdlc delivery competencies name skills pmo agile waterfall methodologies work planning prioritization project managementimplementation budget control verbal written communication documentation reporting kpi goal setting team collaboration leadership performance monitoring microsoft office google salesforce sas software servicenow atlassian tools pmo software executive updates reporting experience leader pmo 112021 current insulet corporation pittsburgh pa zennifypromote referenceable customers senior program manager 032012 102021 sas institute city state execute delivery lifecycle use project management methodology multiple customer implementations simultaneously successful project delivery portfolio across multiple industries including financial hls retail manage 48m program building maintaining project portfolio top health life science industry including sas clinical trial data transparency sas life science analytics framework sas launch revenue optimization collaborate program level documentation processes promote consistency project delivery support pmo managing internal projects develop maintain pmo sop library ensure consistency success management delivery team lead providing mentorship project support work cross functional teams successfully deploy sas software solutions responsible budget control senior level client reporting engagement engage rd product management technical support increase client usability awareness manage release schedule communication testing validated software solutions maintain client satisfaction though exceptional service delivery team management skills quality control conflict escalation evaluation select achievements multiple promotions team leadership role managed program level upgrade decommission effort lsaf environments impacted endoflife support flash flex ahead schedule managed program level upgrade decommission effort sas hosted end life windows 2008 servers developed new multitenant offer hosted sas software working sales legal determine contract language inclusions overseeing hardwaresoftware build install testing created standard environment build customer onboarding map sas life science analytics framework lsaf developed maintain pmo collateral efficient consistent solution delivery developed security testing standards general information security team hosted solutions awards received project management role model award 2017 global project implementation leader 042007 022012 winston joseph llc research triangle winston joseph state project management team lead operations support utilize best practice pmp process methodology execution support deploy largescale project deployment responsible pl operation enterprise solution services deployment lead team five associates successful execution program service level agreement support executive management metrics reporting analysis excel communicating stakeholders provide accurate reporting information regarding ongoing projects initiatives responsible budget control senior level client reporting engagement performance evaluations experienced coordinating negotiating motivating outside vendors offshore resources support time line deployment project deliverables effectively training motivating mentoring onsite offshore junior managers engineers developers technicians superior coordination user acceptance testing final infrastructure data center integration software development deliverables iterative evaluation lead client services manager 122003 022006 meeting planners network city state worked pharmaceutical industry professionals execute successful continuing medical education forums conferences multicity symposiums promotional medical education programs supervised database 1000 professional meeting planners responsible av logistics beo contracts program pl onsite program planning increased revenue maintained client retention program offers inside sales initiatives assisted planning creation database structure content ensure successful metric reporting bachelor science business administration 082004 university north carolina education training certified project management professional pmp 2016 certified scrum master csm 2021 certifications