care advocate robert smith phone 123 456 78 99 email infoqwikresumecom website wwwqwikresumecom linkedin linkedincomqwikresume address 1737 marshville road alabama objective experienced private duty managerprovider experience multiple settings home nursing facilities hospitals secking rewarding position skills intellectual disabilities outpatient clinic setting work experience care advocate abc corporation march 2010 december 2011 initiated telephonic facetoface outreach caseload medica accessability solutions conducted needs assessments developing care plans providing case management reviewed utilization level care guidelines process provider member requests service promoted collaboration providers across levels care advocating members needs participated mn care advocacy centers crisis triage line aid members commercial government plans served senior clinician team care advocates period department expansion assisted clinical program managers streamlining assessment care plan tools care advocate delta corporation 2007 2010 position provided customer service transactions including limited equipment troubleshooting call handling billing service handled customer escalations minimized transfers receive coordinate incoming calls appropriate service educate providers plan participants benefits provider network conducts rn case manager performing telephonic review computerbased managed care organization medical necessity treatment mental health case manager crisis intervention specialist uhg members work directly facilities obtain clinical provide authorizations impatient mental health substance abuse treatment education master arts counseling psychology bethel university saint paul mn free resume template copyright qwikresumecom usage guidelines