jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary healthcare representative processing patient information hospital physicians provide direct communication patient attending physician coordinate patient scheduling medical records well versed customer support high work volume environments superior computer skills telephone etiquette motivated customer service administration specialist 15 years corporategovernment experience fastpaced teambased environment additional expertise area management administrative responsibilities skills budgeting proficiency strong presentation skills strategic planning capability analytical thinker accomplished leader recruiting hiring expert supervisory training quality improvement competency medicaid management information systems independent judgment decision making work history 042014 082015 sales 2000 032014 concentrix corp westminster co resource management expertise point sale pos system operation passion customer satisfaction inventory control record keeping serviceoriented trained performance wage reviews proven costcontrol expert business operations expertise conflict resolution techniques staff scheduling answered average 110 calls per day addressing customer inquiries solving problems providing new product information provide worldclass customer service treating customer one effectively communicated supported sales marketing administrative teams daily basis process new service orders transfer orders disconnect orders process customer service outages developed reputation efficient service provider high levels accuracy scored top 10 employees successful resolution issues investigated resolved customer inquiries complaints timely empathetic manner excellent time management organizational skillsability handle high pressurehigh stress environment strong computer skills working knowledge microsoft applications ability handle challenging customer issues customer conflict situations professional calm demeanor learned referenced applied product knowledge information counselor secretary guidance counselor tantara resort mo worked secretary firstperson contact incoming guidance counselor calls responsible coordinating managing office scheduling students parents experienced operating vox switchboard 30 incoming phone lines data entry csr skills problem solving trained experienced emergency action situation procedures dependably successfully performed every job position within past twelve years including student services secretary attendance secretary dataentry clerk demonstrating trustworthiness necessary work critical arena education 072010 092013 bartender 2016 current southern new hampshire medical center amherst nh managed bar shift selling alcohol food products customers service bar communicated vendors regarding back order availability future inventory special orders successfully contributed success restaurant generating growth revenue maintaining solid customer relationships provided elevated customer experience generate loyal clientele earned management trust directly contributing new location startup growth aiding transition previous restaurant accountable accurately managing payments properly accounting bar sales responsible complying florida regulations regarding sale alcohol customers properly licensed serve alcohol additional responsibilities include managing bar inventory food service bar shift supervision patient services representative marcus corporation aurora co received processed medical records requests received routed medical records obtained patient releases dissemination information input data computer programs filing systems audited records accuracy sorted materials file according guidelines reviewed charts flag incomplete inaccurate information created new physical computerbased files adhered facility company legal guidelines interacted communicated easily department personnel public evaluated department procedures recommended improvements maximize efficiency 072015 current server tgi fridays city state skillfully promoted items beverage lists weekly restaurant specials received delivered quality products restaurant supply warehouse timely manner displayed enthusiasm knowledge restaurants menu products routinely supported areas restaurant requested including answering telephones completing financial transactions staff members answered telephone calls responded inquiries assigned patrons tables suitable needs according rotation assisted maintaining preparation service areas sanitary condition cleaned organized eating service kitchen areas education 1983 high school diploma pensacola catholic high school pensacola fl bachelor arts business administration pensacola junior college business administration us98 pensacola fl 32507