professional summary jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom collaborative network analyst exceptional wireless rf technologies fiberoptic network expertise experienced developing policies procedures covering network infrastructure design build testing implementation support worked various projects engineering operations functioned tier2 escalation point contact facilitate efficient resolution demonstrated skill identifying business risks compliance issues designing proactive solutions skills troubleshooting skills firewall management tools excellent communication skills security regulations compliance aruba wifi management network performance monitoring network device monitoring proficiency cad software inspection proficiency network infrastructure administration database management network security architecture project management organized detailoriented supported datacenter network implementations python expertise work history wireless network engineer boingo frankfort ky analyzed troubleshot enhanced network performance drive efficiency 052019 current read interpreted electrical mechanical architectural drawings electrical code specifications wiring layouts communicated effectively vendors determine pricing technical specifications available hardware software services participated phases system development life cycle requirements analysis system implementation designed implemented system security data assurance worked closely customers internal staff stakeholders determine planning implementation integration systemoriented projects monitored network capacity performance well diagnosed resolved complex network problems planned implementation network enhancements upgrades experience managing numerous engineering projects improved quality processes increased efficiency effectiveness completed passed certified test entry peco substations neowork engineer 082018 042019 consolidated communications gibsonia pa performed pki related upgrading installation troubleshooting using administrator privileges reviewed resolved open remedy tickets provided complete front endtoend engineering installation extreme networks routebased ip network solutions actively monitor network using monitoring tools solarwinds whats gold provided network support performed troubleshooting resolve various wanlan connectivity issues utilizing following tools dame ware ssh putty configures ip addresses subnet masks gateway addresses routers hosts planned implemented maintained wireless network strategy operation remained ahead industry standards best practices updates policies procedures accordingly excellent technical project management skills combined strong communication skills configure troubleshoot optimize environment improve functionality connectivity redundancy security planned implementation network enhancements upgrades utilized security information event management siem intrusion detection prevention ids ips data leakage prevention dl neowork administrator accenture contractor jobs san jose ca conducted security audits identify vulnerabilities 012016 052017 monitored computer virus reports determine update virus protection systems secured networks developing network access monitoring control evaluation maintaining documentation implemented virusmalware protection procedures developed computeruser policy organizational use compliance training standard operating procedures fda requirement experience operations environment incident response planned coordinated implemented network security measures create maintain user accounts shared resources permissions within adp outlook systems design plan configure implement test new services based user client department requirements resolved escalated trouble tickets conducted scheduled changes within environment performed necessary maintenance support network availability cechnician churchill downs incorporated greenville ms installed software modified repaired hardware 092014 012016 resolved issues customer devices provided sales support team intensive fastpaced work environment work sales team explaining services technology help achieve business goals demonstrate repairs clients pickup recommended solutions customers based needs preferences provided base level support company personnel resolved customer complaints concerns strong verbal negotiation skills performed diagnostic resolution pc mac operating systems dating 2007 responded customer requests via telephone email education high school diploma upper darby high school upper darby pa bachelor science cyber security information assurance western governors university salt lake city ut additional information authorized work united states employer 062014 2021