jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary forwardthinking operations specialist bringing 13 years expertise financial resource management sector businesses cultivates rapport individuals optimize project goals output resolve complex problems deliver innovative improvement strategies proficient microsoft office peoplesoft skills content management systems knowledge improvement plan knowledge improvement plan understanding scheduling invoicing budgeting account reconciliation spreadsheets operations management internal auditing predictive preventive maintenance onboarding invoice processing education albright college reading pa associate science accounting conrad weiser high school robesonia pa high school diploma work history riskified ltd finance operations specialist new york ny 082015 042020 tracked analyzed reports determine needed improvements assisted various departments change communicating new improvement plans expectations enhanced operational performance reduced labor expenses developing optimizing standard practices motivated trained employees maximize team productivity generated reports findings help management making key decisions encouraged promoted ideas aligned business needs benefits developed deepened relationships customers vendors internal stakeholders led associate focus groups meetings obtain suggestions address concerns issues foster positive relations among team members management provided reporting forecast analysis adhoc reporting support decisionmaking generated reports detailing findings recommendations boosted customer experiences delivering superior customer service issue resolution gathered organized input information digital database collected arranged input information database system developed updated tracking spreadsheets time expense tasks petco head cashier butler pa 052014 082015 helped customers complete purchases locate items join reward programs performed store opening closing shiftchange actions kept accurate shiftchange logs analyzed purchases signs fraud restocked organized merchandise front lanes educated employees register use merchandising customer service increased customer loyalty retention trained mentored developed new cashiers positive encouraging techniques maximize performance team contributions evaluated professionalism checkouts kept team members top cleaning tasks received processed customer payments set updated employee schedules based expected customer needs meet coverage demands controlling labor costs delivered backup coverage provide customers optimal support reviewed resolved differences accounting information cash drawer reconciled cash drawer start end shift accounting errors resolving discrepancies discrep assisted customers answering questions fulfilling requests directed team 20 cashiers maximize performance deliver exceptional service every customer worked extra shifts busy periods covered callin employees maintain service levels processed checks cash credit purchases refunds ciber inc project administrator specialistresource coordinator city state 042003 102011 prepared distributed teambased communications foster collaboration enhance team morale created updated physical records digital files maintain current accurate compliant documentation scheduled meetings booked meeting rooms prepared meeting agendas delivered topnotch administrative support office staff promoting excellence office operations maintained optimized managers calendar scheduled appointments meetings addressed conflicts adequate time preparation followup planning handled mail packages emails document transmissions types data manual automated tracking strategies monitored managed expenses allotted budgets reviewed approved expense reports maximized quality assurance standards controlled downtime meet revenue targets managed incoming correspondence enhance employee performance reduce time spent processing responding prepared project documents reports brochures conducted thorough research using diverse resources assist professional staff routine special project tasks enhanced business recordkeeping developing optimizing organizational approaches salary performance pmp intranet records worked behalf senior leaders complete project requirements according schedules within budgetary limitations