jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary experienced onbase system analyst 6 years experience onbase application 21 years field health information management excellent reputation resolving problems improving customer satisfaction database optimization complex problemsolving onbase optimization application analysis onbase training excellent communication skills excellent customer service skills active listening technical analysis critical thinking excellent verbal written communication skills education post baccalaureate certificate health information management 122015 university illinois chicago chicago il gpa 337 mba 122011 webster university st louis mo gpa 352 bachelor arts business management advertising marketing communication 052008 webster university st louis mo gpa 321 work history onbase system application analyst ii application testing lead 122015 current adventist healthcare takoma park md partner customers business analysts team members understand business requirements drive analysis design quality technical solutions provide end user support responding troubleshooting onbase help desk tickets design code test implement maintain supports application software provides training creates tip sheets various end user workflows needed create test scripts perform various types testing including limited change management testing application testing mapped record testing integrated testing regression testing perform routine system maintenance onbase system ensure optimal system performance collaborate leadership management operational group meetings inform strategy provide onbase upgrade epic upgrade support provided golive support 7 bjc healthcare washington university school medicine onbase epic implementations dating back june supported daily operations system maintenance procedures assisted identifying gaps business requirements application capabilities recommend action steps performed troubleshooting maintenance optimization onbase applications provided training clients use onbase systems applications performed internal system acceptance deliver welltested enhancements meet business requirements communicated explained business requirements team members understand implement functional demands troubleshot incidents reported endusers schedule system changes identify permanent solutions oversaw document development across project workstreams create internal control statements per compliance regulatory standards collaborated closely upper management drive strategy development implementation new processes health information management supervisor 062012 122015 bjc scanning center city state supervise manage daily operations scanning center well monitor assure accuracy productivity metrics identify interview qualified job applicants assist onboarding process new hires conduct annual performance reviews direct reports assist project planning preparation current future mpf implementations provide enterprisewide prepping scanning indexing quality control training needed provide technical support dcs application fujitsu scanner health information management operations lead 022009 052012 bjc scanning center city state supervised trained provided support twenty person staff assisted management development implementation policies procedures performed quality assurance reviews provide training competency testing clerical positions performed clericaltechnical support functions electronic medical record processing assists internal external customers requests medical record information facilitated workgroup meetings coordinate work assignments provide daily productivity reviews clerical staff health information management representative ii 062005 012009 barnesjewish hospital city state conducted system trainings coordinated physician medical record area managed updated patient medical records database transcribed updated medical transcription databases provided physician customer support health information management representative 052000 062005 barnesjewish hospital city state prepared patient medical records release information processed updated incomplete medical records physician lounge pulled charts physicians internal external customers certifications onbase certified system administrator february 2016 renewed november 2020