career summary jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom highly motivated relationship banker 10 years extensive knowledge banking lending procedures thrive best providing outstanding customer service team leader working well pressure resolving issues handling high customer volume sharing products ensure customers banking needs met skills passionate providing excellent customer service works well underpressure others excels team leadership complex problem solving strong verbalwritten communication excellent work ethic enjoys crossselling products services work history business banking administrative assistant 052019 092019 first national bank texas paris tx nmls 1859987 license performancedriven quick learner detailoriented loyal flexible skilled horizon microsoft office loreta eppraisal nadaguides supported 5 loan officers loan administrative assistance worked close team employees ensure accurate smooth closings processed loan payments transfers daily nsf lists checked daily court records opened personal checking accounts new loan customers contacted customers updated credentials loan renewals communicated customers daily request information ensure completion loan closings conducted prefunding funding activities ordered appraisals insurance quotes payoffs huds title work ect mortgage administrative assistant 032017 032019 centris federal credit union council bluffs ia trained backup processorclosershipping coordinator multiple loan officers va fha conventional usda new construction loans ordering appraisals transcripts 4506t w2 title work hoi quotes voes pulling flood certificates balances wires bank statements puttingupdating customers data file multiple government programs websites kept good communication parties involved phone email handle clerical duties processingloggeddepositedscanneduploaded appraisal checks mortgage payments emailing faxing insurance transfer letterrequests loan assistant sr vice president loan officer 102011 032017 citizens bank trust vivian city state worked close team loan officer parties involved application execution loan documents real estate consumer commercial letterslines credit ensure fast accurate pleasing experience accepted applications phone person email input data analyze applicants financial status credit evaluate collateral sending underwriter evaluated property sights completed draws lines credit educated customers variety loanbanking products available credit options credit counseling needed coordinated weekly board meetings discuss high risk loans production pipelines provided maintained longterm relationships customers realtors title companies dealers ensure reoccurring business processed loan payments extensions wire transfers produced bank money orders loc transfers etc vault teller 112007 102011 citizens bank trust vivian city state provided true meaning relationship banking experience finding ways connect customerscoworkers making priority acknowledge names processed atm shipments nights drops cashed checks made deposits loan payments made money orders ordered checks debits cards ect trained new employees systems procedures ensured safe timely opening closing procedures branch accurately balanced vault daily using microsoft excel managed team 5 tellers daily cash drawer balancing scheduled hand counted weekly currency coin shipments maintained override authority 3000 assisted tellers various inquiries enjoyed cross selling products ensure customers needs met managed overdraft reports performed audits solved customer issues disputes careful research active communication education high school diploma 2005 continental academy miami fl accomplishments oct 2018 employee month spotlight valuable employee 11 years nov 2012 employee month outstanding customer service jan 2013 ranked top producing team bank wide closing 39 plus loans consecutively every month portfolio 500000 july 2008 created cbts bank slogan business personal us aug 2009 improved ctr procedures bank wide researching companies coordinating new improved program faster efficient processing