jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary customer service representative bringing topnotch skills oral written communication active listening data entry analytical problemsolving skills enhances customer experiences employing serviceoriented behaviors understanding customer desires providing customized solutions build loyalty skills maintains confidentiality professional mature word processing mail handling independent worker excel formulas microsoft office proficiency data collection reporting data verification information information verification appointment scheduling insurance claims misurance clam reminder calls insurance verification payment collection patient scheduling customer service inbound outbound calling credit card processing complaint resolution report preparation medical terminology knowledge professional telephone demeanor multiline phone talent money handling abilities good good listening skills creative problem solving appointment scheduling scheduling medical insurance patient assistance appointment setting patient information verification patient information collection patient che checkout procedures payment collection spreadsheets patient contact office supply ordering billing inquiries medical records maintenance directing callers education illinois central college east peoria il business administration spoon river college canton il 052012 certified nursing assistant work history childrens healthcare atlanta data entry clerk covid19 testing site atlanta ga 042020 current scanned documents saved database keep records essential organizational information entered numerical data databases speed accuracy using 10key pad added documents file records created new records support filing needs managed documents organizing forms making photocopies filing records preparing correspondence creating reports verified accuracy computer system information updating data entered client information databases quickly minimal errors obtained scanned records uploaded database organized sorted checked epic input data original documents corrected data entry error prevent later issues duplication data degradation mission health system inc home health care provider franklin nc 042016 032020 worked improve enhance patient lives effective compassionate care assisted patients handling daily chores errands transporting appointments cleaning personal spaces purchasing supplies assisted patients dressing grooming feeding needs helping overcome adapt mobility restrictions followed nutritional plans prepare optimal meals including purchasing ingredients local shops shops provided assistance clients handling household cleaning duties managing schedules transporting medical appointments coordinated daily medicine schedules administration help clients address symptoms enhance quality life supervised daily activities provided assistance needed maintained clean safe wellorganized patient environment monitored progress documented patient health status changes keeping healthcare team updated administered medication directed physician completed household management tasks clients within private home settings including companionship personal care assistance ameritox ltd specimen processor city state 122013 032016 ordered drug testing supplies kept check inventory levels discussed medical histories patients effort provide effective medical advice communicated patients ensuring medical information kept private implemented procedures necessary specimen packaging labeling analyzed experiment test results validate adherence standards specifications worked patients prescribed opiates monitoring levels saliva urine specimens analyzed bodily fluids laboratory equipment detected anomalies related diseased states acute injuries set maintained verified sterility lab equipment tools served customers friendly efficient manner following outlined steps service osf st francis hospital medical group patient care technician city state 092012 052014 offered immediate assistance emergency routine paging situations evaluate needs deliver care interacted effectively patients families staff hospital department staff deliver high level customer service teamwork answered call lights supported patient comfort safety adjusting bed rails equipment monitored tracked conveyed important patient information healthcare staff help optimize treatment planning care delivery helped patients maintain healthy skin checking wounds assessing integrity bathing bedbound individuals evaluated patients identify address wounds behavioral concerns medically relevant symptoms obtained biological specimens ordered tests prepared laboratory transport documented observations baseline measurements medical records answered patient assistance calls assessed needs offered qualified support answered answered light bell calls per shift respond patient requests needs attended patient familys immediate needs concerns acknowledging providing required attention assisted providing patients nutritional needs transporting food trays aiding feeding obtained patient vital signs reported results staff nurse physician noting changes prior measurements organized replenished unit supplies maintain team readiness expected demands