professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom attentive family advocate determination assist families requiring support community resources empathetic professional 3 years advocating people scheduling appointments promoting activities build self reliance setting attainable goals always willing learn grow attaining skills collective skills assist clients families within community beyond organized dependable candidate successful managing multiple priorities positive attitude willingness take added responsibilities meet team goals skills effective communication family advocacy appointment scheduling case tracking follow parental training community resource coordination relationship building crisis intervention strategies microsoft office suite work history head start family advocate 072019 current ymca kansas city spring hill ks family services client needs assessment community resources file management decision making good telephone etiquette clerical support attention detail training development collaborated families assist growth development education increase potential visited homes families maintained appropriate contact directed agency procedures managed heavy caseload using welldeveloped time management organizational task prioritization skills observed security measures maintain confidentiality restrict access unauthorized individuals identified available community resources programs families disabled children interviewed individuals families assess needs provide informational resources built solid trusting rapport children families fostering trust communication meet case needs collaborated community program leaders advocates make resources accessible need documented data completed accurate updates case records planned promoted managed parent workshops assisting children attaining academic success devoted special emphasis punctuality worked maintain outstanding attendance record consistently arriving work ready start immediately actively listened clients requests confirming full understanding addressing concerns prek assistant teacher 062014 062019 kindercare bloomington ca organized activities teach preschool children foundational learning skills letters numbers enhanced 2 3yearold students understanding rules safety behavioral guidelines disciplinary protocols redesigning simplifying enhanced 2 3yearold students understanding rules safety behavioral guidelines disciplinary protocols redesigning simplifying protected children inclass recess offsite observational skills positive reinforcement good behavior used teaching strategies gold document behavioral emotional academic social growth 10 students used ideca document behavioral emotional social growth 10 students helped new preschool children get used classes giving oneonone support demonstrated respect friendliness willingness help wherever needed used microsoft word software tools create documents communications created plans communicated deadlines ensure projects completed time proved successful working within tight deadlines fastpaced atmosphere successfully maintain clean valid drivers license access reliable transportation maintained excellent attendance record consistently arriving work time client service specialist 082011 062014 jpmorgan chase co brookline accepted processed payments updated accounts issued receipts provided knowledgeable service support customer needs coordinated client meetings offer expert individualized service driving sales boosting brand loyalty helped large volume customers every day positive attitude focus customer satisfaction managed receptionist area greeting visitors responding telephone email inquiries providing information person requests maintained accurate current customer account data manual forms processing digital information updates called existing prospective customers evaluate desires offer transfer options cultivated longlasting client relationships based trust solid understanding business needs introduced clients available online resources services increase convenience managed master calendar scheduling confirming appointments maintained accurate recordkeeping proactive attention client information updates education bachelor science human services 082017 indiana wesleyan university independance ohio cum laude phi theta kappa national honor society associate arts liberal arts general studies 122013 cuyahoga community college cleveland ohio magna cum laude phi theta kappa national honor society honor roll spring 2011 fall 2011 fall 2012 spring 2012 summer 2012 spring 2013 fall 2013 presidents scholarship recipient