technical resume 123 address city state zip code xxxxxxxxxx youremailgmailcom analytical solutionfocused professional 6 years experience delivering technical support resolving enduser issues track record installing configuring maintaining software hardware networks focused system efficiency sustainability seeking leverage broad technical background secure challenging position technical support specialist professional experience enterprise holdings inc lexington ky support specialist september 2015present provide proactive technical support troubleshooting 5000 users wide range itrelated issues ensure timely resolution issues maintaining consistent communication end users making followup calls develop uptodate knowledge company products services deliver support service solutions better way troubleshoot software hardware failures identify network problems related personal desktop laptop computers manage backup systems software data secured onsite environment carollo engineers austin tx technical support specialist june 2011august 2015 delivered technical support 20 company clients via phone email remote desktop inperson support troubleshoot resolve mac pc related issues administered enterprisewide infrastructure consisting hardware software lan telecom systems conducted 150 visits per year statewide company offices install upgrade troubleshoot business communication software utilized strong technical expertise delivering internalexternal helpdesk support 130k staff company products education university south florida tampa fl bachelor science information technology may 2011 honors cum laude gpa 3640 additional skills expert microsoft office microsoft os windows 7 windows 10 indepth knowledge wanlan tcpip desktopslaptops cisco routersswitches 123 address city state zip code xxxxxxxxxx youremailcom