jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary dedicated direct care worker passionate helping clients lead fulfilling lives managing health related conditions knowledgeable medication administration appointments social activities wellorganized compassionate good relationshipbuilding skills highlymotivated desire take new challenges strong worth ethic adaptability exceptional interpersonal skills adept working effectively unsupervised quickly mastering new skills skills first aid safety dependable responsible keyboarding 75 wpm tenkey tenkey 4872 kpm invasive procedure extensive knowledge comp computers microsoft word microsoft excel powepoint etc staff training onboarding orientation professional courteous customer service education training national university samoa vaivase samoa 122015 associate certificate hospitality toursim hospitality tourism kearns high school kearns ut 062011 high school diploma experience biotronik assistant managerdirect support professional caregiver san jose ca 082012 current provided direct care individuals intellectual developmental disabilities fostering activities daily living maintained clean wellorganized environment client happiness safety supervised medication administration personal hygiene activities daily living followed care plan directions administer medications assisted planning coordination activities outings based individual needs accompanied transported clients appointments errands social activities auvo advocated disabled individuals foster communication selfexpression achieve goals develo developed strong trusting rapport patients facilitate smooth quality care transported clients doctors appointments errands reported changes client condition administrators facilitating nursing intervention train new hires hail new organized schedules workflows shift coverage meet expected business demands supported bathing dressing personal care needs assisted meal planning meet nutritional plans created safe positive living situations clients communicating family staff concerns challenges laundered clothing bedding prevent infection monitored vital signs medication use documenting variances concerning responses reported concerns nurse supervisor promote optimal care followed safe lifting transferring techniques transport residents built strong trusting rapport clients loved ones planned prepared healthy meals snacks clients provided assistance eating necessary occurance fusion bpo sales representative city state 052016 112017 developed key customer relationships increase sales answered product questions uptodate knowledge sales promotions placed orders answered customer questions email phone maximize customer service developed customized sales techniques successfully sell upsell services new existing clients presented products services prospective existing customers meet client needs contacted new existing customers outline benefits products fostered relationships customers expand customer base retain business created successful strategies develop expand customer sales monitored customer order process addressed customer issues demonstrated product features align customer needs leveraged crm system manage sales activities track sales performance used excellent verbal skills engage customers conversation effectively determine needs requirements listened customer needs identify recommend best products services promoted high customer satisfaction resolving problems knowledgeable friendly service service answered incoming calls emails providing frontline customer support assistance product service transactions remained calm professional stressful circumstances effectively diffused tense situations deescalated problematic customer concerns maintaining calm friendly demeanor set activated customer accounts educated customers special pricing opportunities company offerings acs xerox guide customer service agent city state 092011 082012 floor walked majority time ensure agents needed helped assisted assisted customers ssi benefits inform customers deposits upsell debit cards benefits delivered dfast friendly knowledgeable service routine questions service complaints managed highvolume inbound outbound customer calls maintained strong call control quickly worked scripts address problems asked probing questions determine service needs accurately input information electronic systems utilized active listening communication skills address customer inquiries escalate issues supervisor reviewed files records obtained documents respond customer requests helped clients navigate online systems within established frameworks obtain services documented customer correspondence crm track requests problems solutions developed guest relationships achieve high level satisfaction