damien smith call center representative new york new york 10026 united states 8905550401 details 143 main ave new york new york 10026 united states 8905550401 emailexamplecom dateplace birth 05101973 new york new york nationality usa driving license full skills customer retention inbound calls outbound calls customer service rapport building upselling verbal communication languages english spanish profile professional personable call center representative 7 years experience handling inbound outbound calls telecom retail companies employment history call center representative comcast houston tx january 2015 november 2017 comcast american global telecom conglomerate call center representative work team 70 people responsible answering inbound customer calls daily activities include answering approximately 200 inbound customer calls per day friendly courteous manner discussing billing issues customer offering possible solutions providing information additional products services following conversational script provided comcast keeping customer calls 10 minutes escalating customer calls supervisor needed call center agent 1800 flowers houston tx january 2014 january 2015 1800 flowers floral gourmet foods gift retailer distribution company united states call center agent worked team 15 people responsible inbound outbound customer calls daily activities included average answering 40 inbound customer calls shift taking orders inputting orders proprietary system providing customers order numbers approximate delivery date making outbound customer calls inform customers would delay delivery date issue payment processing discussing billing issues customer offering possible solutions escalating customer calls supervisor needed education university texas houston tx november 2016 degree associates degree