jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary itil certified 02851876015yld professional 4 years experience developing software solutions designing business processes team management expertise driving industry based processes standards utilizing technology people deliver effective viable products clients prior acceptance njits masters program began career software developer evolved role module lead highlights programming languages c c coldfusion html javascript jquery ajax xml bootstrap tools oracle endeca guided search enterprise search engine oracle endeca information discovery bi tool tableau google search appliance sql developer team forge tortoise svn tfs eclipse database oracle 11g accomplishments experience 05xxx6 08 service management analyst intern xxx6 11xxx4 12 xxx4 01xxx4 08 xxx5 homeserve usa fort worth tx participated servicenow operational support functions projects results improved business processes like change management incident management engaged itsm process review meetings process owners process improvements metrics associated topics around servicenow results contributed development testing debugging documentation custom solutions application enhancements acted functional analyst central application gathering requirements validating service design team results provided accurate estimates multiple software application solution assisted production support team central application enhancements new projects results translated business needs actionable technology solutions effectively communicated documented application architecture utilizing industry standards part team business analyst first american financial de state served liaison business technical team result increase communication alignment business development stakeholders search enabled applications interacted business users analyze understand functional requirements result improved search quality 20 55 queries returning best possible results participated planning negotiations software modification result helped customer take better strategic decisions module lead capgemini city india gathered requirements new enhancements anomalies result translated user requirements new enhancements projects following agile waterfall methodologies led search application module project mentoring training team members technical challenges result ensured timely deliveries 100 adherence slas per project norms acted technical functional peer reviewer search enabled applications result ensured compliance quality code documentation collaborated user acceptance testing uat team functional documentation regarding software modifications result mitigated project risk factors 80 production release strong exposure performing gap analysis impact analysis provide authoritative suggestions recommendations result ensured quality documents following standard processes proposed implemented development process efficient module specific deliveries using internal software tools result assisted customers track slaskpi innovated cost effective efficient automation result tools procedures reduced manual effort 60 incorporated new features enterprise search engine platform using innovative ideas technologies result improved corporate search experience customers leading substantive increase conversion rates revenues 10xxx0 12 xxx3 senior software engineer atos city india implemented presented business solution build dashboardsreports using business intelligence tool result dashboard business managers giving business insights deriving intelligence unstructured content designed developed search interface using oracle endeca guided search engine google search appliance result search enabled applications customers using enterprise search engine products education december xxx6 masters science information systems new jersey institute technology jondhale college engineering newark mumbai nj gpa gpa 38 information systems gpa 38 bachelor engineering electronics telecommunications gpa gpa 34 electronics telecommunications gpa 34 skills agile ajax analyst automation bi business intelligence business processes business solution c c change management coldfusion content conversion database debugging documentation eclipse xml features functional html javascript jquery meetings mentoring negotiations enterprise oracle developer processes programming quality sla sql strategic tableau additional information accomplishments awarded bronze accolade major contribution developing dashboardreports trends user search using business intelligence tool turn helped us tweak search engine algorithms received award presentation enterprise search engines customer hosted different cultural sport events like robotics lan gaming cricket