jessica claire professional summary 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom detailoriented organized selfdirected individual fifteen years administrative medicine determined attitude able successfully maintain regular office duties simultaneously managing multiple administrative projects tenacity allows consistently run ontime facility streamlining office operations empower others work together efficiently effectively ability deliver outstanding results led increased levels responsibility recognition welldeveloped interpersonal communications skills helped work effectively variety professional diverse cultural community keeping outstanding client relationship accomplishments hotel zoe fishermans wharf quarterly achievement award skills staff development training time management handling complaints complex problem solving project management phone email etiquette work history assistant front office manager 012022 current us oncology inc corvallis opera hotsos adp unifocus revinate epic audit encouraged mentored employees boost performance remove process inefficiencies supervised payroll corrections accuracy duplications created training modules partnership hr new hires provided clerical support addressing routine special requirements request interacted customers phone email inperson provide information produced highquality communications internal external use reconcile guest billing issues revised shift checklist daily reports trained newhires marriott smashhotels procedures standards better service customers drafted employee work schedules fill coverage gaps recommended strong business plans operational decisions financial processes support business sustainability resolved staff member conflicts actively listening concerns finding appropriate middle ground delivered feedback decisionmakers regarding employee performance training needs recruited hired top performers add talent value department maximized performance monitoring daily activities mentoring team members kept detailed records daily progress identify correct areas needing improvement accomplished multiple tasks within established timeframes evaluated employees strengths assigned tasks based upon experience training crosstrained existing employees maximize team agility performance protected staff customers minimized legal issues quickly resolving safety issues maintained professional organized safe environment employees patrons assisted housekeeping short staffed ensure room availability collaborated housekeeping engineering valet fb streamline guest experience respond online internal reviews within 24 hours balancing house responding guest follow ups mod updated inventory front office supervisor 102019 122021 luxottica group pasadena ca established updated work schedules account changing staff unexpected workloads created documents sops updated company policies guide front office personnel coached employees daytoday work complex problems assisted assistant general manager interviewing potential employees asking appropriate questions providing feedback interviews supervised guided new employees responded quickly questions improve understanding job responsibilities demonstrating genuine hospitality greeting communicating guest establish great rapport collaborated housekeeping valet engineering departments achieve guest satisfaction improved customer satisfaction scores rapid response effective solutions supervised six agents provided constructive feedback resulting higher morale increased employee retention resolved issues active listening openended questioning escalating major problems agm provided backup front desk step assist various tasks whenever employee absent lunch monitored front areas questions could promptly addressed maintained established levels inventory based sales forecasts demand fulfill orders time completed weekly yearly revinate reports management staff supervised payroll corrections upsells break penaltys served floating manageronduty mod cover shift shortage interacted customers phone email inperson provide information sales 042014 112019 pacific office automation west valley city ut provided positive first impressions welcome existing new potential customers evaluated inventory delivery needs optimized strategies meet customer demands trained developed new sales team associates products selling techniques company procedures grew sales boosted profits applying proactive management strategies enhancing sales training proficient understanding clients needs able confidently advise proper packages communicate clearly clients contract unexpected nuance may occur guiding guest facility menu pricing proactively preparing large events reservations walkins staying organized fully stocking areas facility demonstrating genuine hospitality greeting communicating guest establish great rapport understanding timing food drinks service overall seamless experience knowledgeable food drink menus able assist allergies diets restrictions taste california food handlers card food safety administrative assistant 092007 042014 company name city state coached new employees administrative procedures company policies performance standards maintained inventory levels answered multiline phone system routing calls delivering messages staff greeting visitors coordinated referrals insurance medical specialists documented details patient charts completed administrative patient intakes case histories insurance information mandated forms contacted hospitals confirm patients medical histories prevent inaccurate diagnoses treatments carried front office duties utilizing data entry skills framework medical database registered verified patient records triage uptodate information managed office logistics scheduling appointments maintaining files collecting payments organized patient files streamlined operations improve efficiency superuser training manager epic software audit medical orders referrals breast health center radiology remain complaint legal meeting osha hippa standard liaison administrative staff technologist nurse radiologist patient reduce stress levels accurately communicating information cohesively works staff complete critical time sensitive projects verify coding physician hospital insurance patient scheduling proper appointment strong verbal communication high speed recorded calls surpassing expected volume managing checkins department insure team performs effectively providing resources staff capability perform independently education associate science general studies city college san francisco san francisco ca certification ui web development ui engineer web development 012019 golden state san francisco ca california certified licensed phlebotomist phlebotomy 062010 boston reed college napa california certifications