jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary conscientious compassionate human resources professional drive helping employers recruit develop retain qualified candidates skilled partnering management teams build employeecentric cultures promoting positive morale optimizing productivity motivating positive excellent interpersonal coaching communication skills skills complaint response training needs analysis labor relations coordination union negotiations talent review personnel recruitment education urbe university maracaibo venezuela 112003 bba human resources management accomplishments managed reduce ltp percentage store 1485 0 6 months work history citysquare human resources manager fort worth tx 112004 022010 maintained payroll benefits employees various locations diminished financial discrepancies expert program management organized led staff orientation programs training promote collaboration maintained company compliance local state federal laws addition established organizational standards motivated employees special events incentive programs constructive feedback facilitated onboarding sessions onthejob training new hires bolstering employee job position knowledge skillset monitored handled employee claims involving performancebased harassment incidents evaluated training program success presented strategic improvement recommendations upper management briefed new hires essential job information company policies employment benefits job duties adhered federal state guidelines managed payroll benefits 180 employees cheddars go specialist joplin mo 092017 122020 followed company policies procedures deliver quality work listened responded customer requests forwarded necessary information superiors interpreted clients needs introduced services fit specific requirements attended training programs deepen professional skillset assisted training fellow store associates existing new training programs provided personalized customer service greeting customer assisting purchases suggestively selling making sure hot cold products available provided suggestions actively participated improving sales margins execution programs olive garden server lancaster oh 112020 022022 cultivated warm relationships regular customers worked pos system place orders manage bills handle complimentary items explained menu items suggested appropriate options food allergy concerns bussed reset tables keep dining room work areas clean arranged prepared tables customers offer memorable experiences guests foster repeat business checked identification minimum age sale alcoholic beverages increased sales significantly upselling higherend products customers displayed enthusiasm promoted excellent service customers successfully increasing referrals walkin business cracker barrell old country store employee training coordinator city state 022022 current develop maintain skill trainer staffing plan posts skill trainer positions partnership gm conducts interviews selects qualified candidates become certified skill trainers manages development training skill trainers oversees skill trainer academy includes tracking trainer certification progress tracks skill trainer meeting attendance cbu prepares presents skill trainer evaluations rising star training manages orientation training process rising star employees develops maintains training plan rising star conducts rising star meetings conducts plate appearance class new servers grill conducts point sale pos workbook training compliance training administration provides training support store regulatory training requirements policy reviews needed assigned food protection manager food handler employment policy reviews training personal achievement responsibility par progression oversight provides guidance store management team par progression management team ensure par progression participation analyze par reports concerns opportunities follows employees encourage par participation posts par eligibility reports prepares distributes orders par certificates promotion new hire aprons troubleshoots troubleshoots par department par promotion issues store management collaboration champions cracker barrels policies ensure safe work environment encourages celebrates diverse workforce reflects local community role models quality service standards within cycle service times whether interacting guests cleanliness organization hospitality appearance attends restaurant meetings supports new system equipment rollout training languages spanish negotiated