jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary dupe strong decisionmaker 3 years experience software engineering application development effective coach mentor committed leading exceptionally gifted teams ready work closely teams customers identify efficient beneficial solutions process improvement multitalented solution architect devops knowledge consistently rewarded success planning operational improvements experience policy development staff management procedures positively impacting overall morale productivity skills aws product knowledge experience working enterprise project experience implementing core infrastructure exposure api management nosql caching messaging kinesis aws technologies technical support customer service excellent communication skills knowledge html css javascript microsoft office excel powerpoint word visio etc language english advanced french advanced api quality assurance architect quality control automation rapport billing maintain records communication skills reporting configuration management safety css scaling client sql work history 122019 current devops engineer computer services inc mesquite tx clients supervisor customer service time management engineer visio english features french html javascript meetings messaging excel microsoft office powerpoint word enterprise nosql personnel policies processes quality develop tools processes improve customer relation interaction systems develop automation framework public cloud infrastructure deployments participate architecture planning sessions development team educate customers best practices terms redundant selfhealing architectures application deployment workflows design implement solutions monitoring scaling performance improvement configuration management systems running saas applications perform code reviews evaluate implementations provide feedback tool improvements 032014 current medical technician icon chicago il duties responsibilities follow laboratorys procedures specimen handling processing test analyses reporting maintaining records patient test result maintain records demonstrate proficiency testing samples tested manner patient specimens analyze specimens using approved testing procedures see department sops review release test results follow clia hipaa osha safety guidelines described respective guidelines adhere laboratorys quality control policies document quality control activities instrument procedural calibrations maintenance performed follow laboratorys established policies procedures whenever test systems within laboratorys established acceptable levels performance identify problems may adversely affect test performance reporting test results correct problems encountered immediately notify senior technologist supervisor document corrective actions taken test systems deviate laboratories established performance specifications follow departments procedure reporting critical results clients applicable answer questions customers lab personnel maintain complete records testing performed onsite maintain general appearance department make sure reagentstest kits received dates expiration dates applicable opened dates reviewtrain new procedures attend monthly department additional trainingeducational meetings participate applicable safety training sessions know location contents safety manual know locationuse applicable safety equipment may perform moderatecomplexity testing specific onsite training provided 122014 012019 helpdesk compass group usa inc gilbert az provide helpdesk support endusers proprietary software answer questions product features resolve user problems document issues generate reports detailing common problems error trends escalate service questions appropriate client representatives respond client account question including billing field service requests maintained uptodate knowledge company systems fill inhouse services needed installing new desktop systems developers project managers quality managers quality assurance team members education weber state university online enthusiastic aws solutions architectdevops engineer seeking benefit department complex technical knowledge strong time management skills skilled building rapport diverse individuals handling complex technical issues vast knowledge various aws technologies software medical laboratory science program 2017 2012 health information technology capella university online associate art degree hinds community college raymond ms certificationstraining aws solution artictect aws devops engineer sql training accomplishments resolved product issue consumer testing used microsoft excel develop inventory tracking spreadsheets collaborated team 7 development project certifications first aidcpr certified aws solutions architect devops knowledge sql training