jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary experienced accomplished business analyst cum project coordinator fourteen years experience combination business health care energy regulatory security compliance community voluntary services looking leverage extensive background business process project management utilizing project implementation valueadded solutions skills extensive business development experience working various clients applied six sigma lean principles projectdelivery satisfaction agile dynamic approach excellent attention detail excelent adapt everchanging environment great work ethic willingness help others anywhere anytime degree creativity latitude actively involved various socialcommunity voluntary services 5 promoting conducting free training classes fitnessyogameditationit providing nonmedical care services senior citizens organizing supervising various cultural charity organizations proven credentials managing multiple concurrent projects including remote projects competent translating functional technical specifications various testing cycle adequate exposure phases project workflow gap analysis oracle primavera tools sql databases business process mapping business artifacts documentation microsoft office suite expert mentor new associates interns associate prepared training job aid manuals known throughout department highly motivated influential team member basic conversational european languages education carroll university waukesha wi december 2003 bachelor science double major business admin information technology received outstanding senior business information technology award appeared deans list continuously graduated 38 gpa completed degree much ahead scheduled duration work history johnson johnson sr business analyst cum project coordinator pmo nashville tn 062015 current handled multiple engineering projects utilizing project implementation valueadded solutions applied six sigma principles controlled improvement improvement existing solutions verifiable design creating new solutions goal reducing defects ratio applied lean principles reduce wastage resources time problem identification implementation monitoring addressed issues data redundancy inaccuracies implementing integration layer various system using oracle primavera tools sql queries powerplan budget forecasting system addressed cyber security concerns nerc cip reliability standards better utilize solution company needs implemented sharepoint application enhancements upgrade implemented managed project initiation phase defining stakeholders team roles establishing communication project schedules various matrix kickoff meetings project plan current state process documentation prepared project planning phase creating future state process deployment production support draft draft plan estimating project resources coordinated project design phase collecting information key business users business processes user requirements reviewing design specifications mapping process activities desired outcomes rectify operational inefficiencies identifying process inefficiencies gap analysis supported project build phase researching resolving issues regarding integrity data flow databases updating business process document requirement trace ability matrix conducted project test phase based agile methodologies monitoring various testing tasks end end system regression user acceptance testing focus defects tracking reviewing test plans test cases validate new coding logic system changes various environments various phases coordinated managed project deployment phase monitoring system application deployment production support plan facilitated project close phase finalizing document sign offs knowledge transfer project progress success factors lessons learned archive project site managed project control post production phase monitoring risk issue change control logs received positive satisfactory feedback clients getting tasks done time participated solution improved customer service enhanced efficiency increased revenues mapped current processes offered recommendations improvement aecom technology corporation leadbusiness analyst bristol ct 2015 062015 implemented ecommerce park reservations customer service tool successfully ahead deadline increased annual revenue 65 recommending improvements efficiency established project team running facilitating requirement meetings identifying skill sets individuals details project strategy recommended operational improvements based tracking analysis lead managed executed data collection validation analysis activities developed requirements order fulfillment service supported coding team web integrated suite applications scripts tests monitored reviewed gathered data facts logical conclusion managed production control post production phase mentored new associates interns aecom technology corporation sr business analyst broken arrow ok 052013 092014 implemented targeted enhancements nasco system using various nasco tools like benefact benefit builder benefit automator etc improve operational effectiveness efficiency facilitated meetings business sales team new product changes analyzed group structure prepared group implementation profile technical specification group implementation process estimation execution implementation new groups nasco platform identified high level business requirements captured gaps businesses areas require testing assisted provider enrollment change selfservice team designing online portal system collaborated peers business constituents review business requirements ensure outcome test execution compliance business requirements conducted various testing tasks end end regression unit uat testing review test plans test cases validate new coding logic system changes managed project related deliverable clients maintained internally audit purpose microsoft sharepoint successfully managed multiple large projects simultaneously coordinated deliverables managed timeline workflow maintained reports mentored new hires achieved record zero defects selected special projects arthur j gallagher co sr business analyst plattenville la 102011012013 successfully dealt two major audit review results cms managed medicare 2007 audit report dobi department banking insurance market conduct study reviewed 25plus audit reports analyzed nasco condition codes see logic matched information obtained understand cause mapped current processes offered recommendations improvement conducted internal review meetings core team subject matter experts respective areas expertise logic explanations nasco condition codes setting final review approval submission approved solution monitored updated review process status stage using access database implemented changes needed complaint audit reports standard recognized goal oriented approachable hardworking reliable employee bremen high school district 228 benefit analyst midlothian il 042006022011 worked successfully assigned role primary analyst seeing project sdlc setting deadlines developers testers throughout project handled 300 national project requests project internal defects concurrently provided implemented various business requirements successfully benefit file updates 500 change service requests including ibm technical nontechnical requirements analyzed existing job flows nasco systems architecture benefit levels coverage worked mainframe developers testers explain needed project prepared completed several project close documentation communicated project close alerts change manager commnet maintained post implementation process arranged organized various meetings handle concernsandissues escalations successfully mentored new associates interns prepared training job aid manuals recognized fast learner paying excellent attention details community solutions inc business analyst test specialist ventura ca 2004 032006 handled insurance claims processing bill payment system nase national association selfemployed contributed requirement definition change control testing analysis techno functional areas reviewed high level requirements acted liaison business resources developed test scripts business requirements functional technical specifications recognized appreciated good communication reliability carroll university student assistant city state 082000 112003 held various parttime positions college requiring business analysis information service coordination completed projects dentists network plan administration included analysis various modules accomplishment recognized appreciated hard work reliability known throughout department highly motivated team member socialcommunity services community service coordinator city state 2008 current conducted fitness yoga meditation training sessions helped grow organization membership active involvement community events volunteered promoting various training classes provided nonmedical care services senior citizens interacted nonenglish speaking population organizing cultural events facilitating communication developed innovative programs activities based analysis community needs interests drafted press releases catalogs brochures public service announcements promote programs gathered analyzed cultural educational social demographic data community guide local program development represented city community professional organizational meetings