jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary determined aviation resource manager trained risk management project management computers expertise strategic tactical planning analytical problem solver critical thinker skills critical thinking secret security clearance quick learner team leader complex data management 60 wpm typing organized advanced excel spreadsheet functions database management accurate detailed professional mature flexible dedicated team player work history aviation resource management 112009 102013 united states air force city state wrote office job descriptions directives served custodian classified documents prepared documents destruction operated maintained communications equipment expert tactical technical guidance documented processed classified materials tracked personnel supplies within company tracked filed administrative paperwork personnel folders aided superiors planning resourcing execution 1400 mounted dismounted operations interviewing aircrew members parachutists obtain related data maintain control accountability flight parachutist records including aircrew qualification data aviation resource management system medical recommendations flying parachutist duty aeronautical orders physiological training centrifuge training certification aviation parachutist qualification flying attachment letters aviation service data flying parachutist history scheduling aircrew flying ground training maintaining mission information planning data preparing reports coordinating aircraft schedules coordinating aircrew training activities maintenance communication armament intelligence personnel medical units preparing flight authorizations fa monitoring individual flight requirements allocated flying hours compiling recording auditing data arms processing aviation management reports source documents ensure accuracy information distributing reports lists aircrew parachutist resource management developing analytical information displays documentation analyzing database determine adequacy accuracy automated systems responsibilities include determining network connectivity hardware software arm logistics aircrew currency products flying time maximum products forms necessary perform arm functions utilized standard operating procedures effective crew resource management communication procedures specified company operation manual prepared filed flight plans domestic international utilizing available resources aircraft capabilities maximum efficiency transported luggage cargo various airport locations created detailed expense reports requests capital expenditures ordered distributed office supplies adhering fixed office budget answered managed incoming outgoing calls recording accurate messages greeted numerous visitors including vips vendors interview candidates helped distribute employee notices mail around office assessed urgency priorities accepting declining appointments meetings ceo screened visitors directed correct employee office obtained signatures financial documents internal external invoices compiled annual recommendations end fiscal year budgets located checked pulled medical records appointments incomplete patient charts oversaw daily office operations staff 8 employees recorded filed employee benefit salary annual evaluation information entered numerical data databases timely accurate manner scanned documentation entered database obtained scanned records uploaded database produced monthly reports using advanced excel spreadsheet functions organized forms made photocopies filed records prepared correspondence reports added new material file records created new records reviewed updated client correspondence files scheduling database outlined appropriate process procedures necessary fulfill complete inquiries served first responder facility equipment issues rekeyed facility locksets including electromechanical locksets worked closely equipment maintenance engineers technicians submitted work orders manager duty answered average 50100 calls per day addressing customer inquiries solving problems providing new product information greeted customers entering store ascertain customer wanted needed described product customers accurately explained details care merchandise earned management trust serving key holder responsibly opening closing store politely assisted customers person via telephone ensured superior customer experience addressing customer concerns demonstrating empathy resolving problems spot managed wide variety customer service administrative tasks resolve customer issues quickly efficiently directed calls appropriate individuals departments asked openended questions assess customer needs learned referenced applied product knowledge information education bachelor science technical management current devry university chicago il high school diploma 2009 ouachita parish high school monroe la accomplishments meritorious unit award 2 oak leaf clustersaccomplished twice af good conduct medal national defense service medal afghanistan campaign medal global war terrorism expeditionary medal global war terrorism service medal air force expeditionary service ribbon gold border 1 oak leaf cluster af training ribbon certifications civil engineering facility manager training defense connect online training defense readiness response system permissions current unit status mission management office management build mission essential task listings mission assessment self aid buddy care information assurance operations security