jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary accomplished executive 18 years experience financial management operations facility management training performance management development proven ability plan organize manage large projects strong track record process improvements execution strategic financial objectives highlights microsoft office word excel access powerpoint outlook peoplesoft staffing paybill management accomplishments certifications experience finance operations manager 071997 present alvarez marsal successfully managed 8 locations across united states canada europe asia accountable vendor management facility support 365000 square foot building east orlando responsible hiring training managing team 46 colleagues india accountable 500000000 annual revenue recognition accounts payable created implemented standard operating procedures continuous training successfully managed operations hiring 2000 positions 8 weeks reduced attrition 74 14 2 year window quality hiring processes employee relations retention programs responsible sharing monthly financial results vice president finance successfully managed business response teams critical business outages including hurricane support blizzards facility software failure awarded 2004 junior achievement volunteer year central florida championed submission three 1st place finishes top 100 companies working families central florida managed daily support order cash large market delivery business senior financial analyst manage team 25 colleagues support 74 clients financial delivery developed college coop program staff financial analyst delivery developed training plans executed classroom virtual training creation continuous updating standard operations procedures make recommendations partner client screening requirements new hires create training programs new hires tools necessary reference materials work 16 spherion offices across united states canada ensure consistency across locations weekly reporting corporate client aspects business work spherion clients legal human resources cases needed handle unemployment workers compensation claims 4 12 direct reports throughout position weekly meetings performance development conducted end year reviews global workforce operations leader manage team 12 workforce operation managers support forecasting staffing service level management 350 clients manage call center delivery 8 locations across united states canada europe asia led decision cosource roles india provide 24 hour support workforce operations team interviewed sourced trained new colleagues prospective roles maintain relationship client ensure business development client satisfaction employee retention develop implement effective recruiting strategy ensure availability qualified flexiblefull time employees order meet current anticipated needs compliance established policies procedures including local state federal lawsguidelines completion operational studies analysis sales opportunities interaction client identify future flexible staffing needs prepare customize analyze reports identify trendsproblems areas review results recommend problem resolution improvements client identify qualified candidates potential internal hires counsel coach associates behavioral performance issues document take corrective action maintain work environment motivate retain staff along conducting annual staff performance review facilities manager research contact information business opportunities new markets determining client goals grow business develop presentation tailored specifically new market used coordination market materials onsite visit visit new markets monthly basis meet appropriate decision makers follow visits materials discussed adding value additional posttrip analysis go lessons learned former clients set appropriate goals break market highlighting improvements made within spherion develop client relationships already established improve recruiting process help improve fill rate turnover look new business locations already staffing internal operations leader counseling employees daily basis employee relations implementation data record keeping process oversee recruiting screening interviewing prospective candidates reporting background drug tests facilitator new hire orientation classes responsible staffing attrition reports various training including mergis standards service intelligence project meteor explorer dispute workers compensation unemployment claims warranted account executive 121989 081993 neogenomics laboratories tour guide celebrity host backstage studio tour studio west attractions trainer backstage studio tour muppet vision 3d studio west attractions manager backstage studio tour muppet vision 3d animation studio walking tour honey shrunk kids playground managed staff 45 cast members including time analysis metric planning attractions management oversaw employee relation issues coached managers staff problem resolutions studio page television show lets make deal oversaw contestant satisfaction entertained contestants waiting production filming studio operator television show mickey mouse club interacted cast crew prior filming managed staff 24 studio pages involvement production mickey mouse club education bachelor science management business management 2014 university phoenix management business management skills accounts payable animation business development call center coach counseling client clients delivery employee relations finance financial financial analyst forecasting hiring human resources explorer legal managing market materials meetings access excel microsoft office outlook powerpoint window word page peoplesoft policies problem resolution processes quality record keeping recruiting reporting research revenue recognition sales six sigma staffing strategy television trainer training programs vendor management vision 3