jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary ambitious adaptable efficient selfmotivator 14 years experience litigation strengths customer service collections administration consistently meets deadlines sr paralegal extremely organized investigation techniques understands confidentiality teamoriented consistently meets deadlines case management high customer service standards dedicated process improvement conflict resolution proficiency high level professionalism skip tracing specialist loyal punctuality skills ethical conflict resolution people skills microsoft office friendly positive attitude flexible schedule customer service reliable trustworthy relationship building data management team building good work ethic organizational skills problem resolution experience bpo specialist 122022 current department education f h cann associates informed clients explaining procedures answering questions application financial aid providing information maintains communication equipment reporting problems maintains improves quality results adhering standards guidelines recommending improved procedures assist customers completing free application federal student aid assisted customers troubleshooting studentaidgov website followed company policies procedures deliver quality work email support representative customer service representative agent 122021 122022 fedloan servicing f h cann associates inc loan counselor assisted borrowers explore different payment plans public service loan forgiveness program educated borrowers difference payment plans available student loans reviewed applications public service forgiveness responsible approvingdenying public service loan forgiveness applications record accurate detailed notes update account status customer information met exceeded daily weekly monthly performance goals deadlines objectives adhered consumer protection laws companys standard practices policies tracksed borrowers payoff status helped borrowers enroll repayment programs generally fields questions complaints tracked progress toward loan forgiveness responsible engaging answering phone calls emails customers answer questions participating meetings customer service team discover new communication tactics maintaining expert knowledge company products services best help customers interpersonal customer service skills analytical problemsolving skills multitasking organizational skills ability answer high volume calls andor emails daily ability share work among attentiveness patience timemanagement skills customer service team ability find positive situation collection specialist customer service 072019 122021 fh cann associates inc federal contracts department education defaulted loans assisted borrowers solutions defaulted student loans responsibilities included assisting customers accuracy past due accounts skipped traced borrowers find addresses phone numbers customers didnt updated information assisted customers programs help bring past due accounts current consistently followed fair debt collection practices act consistently reached goals set management month paralegal mediation specialist 062006 032019 doonan graves longoria llc charge scheduling attorneys appear mediation hearings set court maintained office calendar kept date every mediation hearing scheduled court maintained processed documents emails received mediation files online database physical file kept office responsible answering phone calls emails mediation matters created opened files mediation cases database system used office created physical file copies documents received court borrower attorneys clients every mediation case charge keeping documents safe locked location drafted filed types motions courts individual case accountable meeting deadlines set courts charge following courts motion filed requested gathered litigation documents needed mediation cases charge providing attorneys documents related case responsible billing settled cases offering agreed judgments cash keys settlement agreements charge submitting executed cash keys settlements agreements w9 clients paralegal certificate 052005 marian court college swampscott paralegal certificate education training