taylor foster call center director callcenterdirectoremailcom summary new york ny experienced call center director 10 years experience managing large teams exceeding performance metrics proven track record improving customer satisfaction reducing call wait times strong leadership communication skills experience technical director peace center date period greenville sc managed daily technical operation 3 venues resulting seamless execution 80 annual events coordinated production 1012 weeks touring broadway shows 6070 single night performances annually oversaw resident performing arts companies 5060 performances per year implemented costsaving measures resulting 15 decrease production expenses call center director abc inc date period dallas tx led team 100 call center agents improve customer satisfaction 20 developed implemented training program resulting 25 decrease call wait times improved first call resolution rate 15 process improvements staff training implemented quality assurance program resulting 10 increase customer satisfaction scores customer service manager xyz corp date period chicago il managed team 50 customer service representatives improve retention rate 15 implemented customer feedback program resulting 20 increase customer satisfaction scores developed implemented crosstraining program resulting 30 reduction training expenses reduced average handling time 10 process improvements staff training education bachelor science business administration university illinois urbanachampaign date period urbana il strengths team management led team 50 agents increase customer satisfaction 25 process optimization developed implemented new call routing system resulting 20 faster resolution times training development created comprehensive training program resulting 30 reduction agent turnover skills project management customer service leadership communication problemsolving achievements call center expansion managed successful expansion call center doubling team increasing efficiency cost reduction initiative initiated executed cost reduction strategy resulting 500000 annual savings awards customer service award recognized providing exceptional customer service resolving complex issues team leadership award awarded successfully leading team exceed performance targets wwwenhancvcom powered enhancu