zena lefaive qa tester zenalefaivegmailcom 438 9027821 123 main st fargo nd 58102 education bachelor science software quality assurance north dakota state university fargo nd sep 2017 may 2022 relevant coursework software engineering programming languages data structures algorithms operating systems database management computer networks web development system design quality assurance testing project management agile methodologies links linkedincominzenalefaive skills selenium jira testng jenkins appium loadrunner postman profile diligent qa tester 1 year experience ensuring software quality meticulous testing analysis proficient creating detailed test plans executing test cases documenting results optimize product performance adept collaborating crossfunctional teams utilizing excellent communication skills identify resolve issues committed enhancing user experiences consistently meeting project deadlines employment history qa tester qa technologies inc nd apr 2023 present identified reported 500 software defects within year resulting 25 reduction postrelease issues clients qa technologies inc nd streamlined testing processes implementing automated testing tools leading 40 decrease manual testing efforts 15 increase overall testing efficiency collaborated crossfunctional teams improve product quality led 30 reduction customer complaints increased customer satisfaction ratings 20 associate qa tester onsharp inc nd sep 2022 mar 2023 successfully identified reported 150 critical software bugs within first six months employment resulting 25 reduction customerreported issues 20 increase overall product stability streamlined qa testing process creating implementing comprehensive test plan template reducing average time spent test plan creation 40 increasing test coverage 30 collaborated team developers qa testers reduce average bugfix turnaround time 72 hours 48 hours improving overall efficiency development cycle 33 played key role successful launch three major software releases rigorously testing features ensuring 99 defectfree product contributing 15 increase company revenue certificates istqb certified tester feb 2022 certified agile tester cat mar 2020 languages english arabic memberships international software testing qualifications board istqb association software testing ast