jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary dependable employee several years experience providing job workflow management operations assistance service department successful building strong relationships vendors teammates accomplish excellent quick service professional communicating unexpected issues possible solutions customers personable service writer accomplished coordinating service jobs distributing among technicians focused customer service negotiating pricing vendors well navigating insurance warranty policies passionate solving problems indepth understanding service department customers expectations productive aircraft service professional bringing extensive history service inspection varied model aircrafts aiming fulfill role leverage indepth industry knowledge diverse skill set acquired 6 years service aviation landscape skills cost estimates warranty processing estimating costs complaint resolution retail store support computer proficient ms office proficiency fire extinguishing oxygen systems ability identify install remove common aircraft fasteners attentive detail experience 052018 042020 aviation maintenance technician vse corporation fort bragg nc safety protocol knowledge first aidcpr ms office business operations team building team management communications military maintenance standards problem resolution completed 500 aircraft repair work orders quarter cultivated safe organized work area maintaining active control tools equipment retaining fod awareness times supervised completed flight line foreign object prevention walks recorded maintenance performance aircraft logbooks completed paperwork requirements needed executed corrosion control inspection duties minimal supervision executed preventative reparative maintenance aircraft electronics computer systems maintained aircraft environmental systems oxygen systems fire extinguishing systems utility systems effectively cut costs troubleshooting systems reducing black box replacement maintenance worked closely team members deliver project requirements develop solutions meet deadlines 032018 062019 service writer nfi industries north aurora il preserved revenue streams utilizing strong communication negotiation skills offering refunds last resort maintain customer satisfaction produced accurate customer estimates clearly articulated charges customers minimize complaints achieved consistently exceeded revenue quota product service promotion routine calls consulted customers assess service requirements produce accurate orders presented different repair options customers help person make appropriate choices compiled customer feedback recommended service delivery improvements management initiates automotive services repairs ascertaining performance problems services requested verifying warranty service contract coverage developing estimates writing repair orders maintaining customer rapport records 112016 022018 line service technician amt technician 082013 112016 napa jet center city state consistently providing rites carlton disney level customer service maintain property owned vehicles customer aircraft make repairs aircraft airworthy statues per faa regulations assist promoting culture respects others encourages teamwork encourages accountability ensuring passion safety overall experience works hours needed achieve production customers expectations aircraft operated tugs fuel trucks transport vehicles also providing shuttle services passengers luggage ground crew inspected logged physical airplane conditions fuel levels maintain safety recommend corrective maintenance according faa tsa regulations tire technician assistant manager americas tire city state operate independently team member maintaining overall management style follows company best practices resolving customer issues overall satisfaction supervised directed crew 10 plus employees tracking tire fatigue pressure tread depths sidewall inspections equipment maximized efficiency coordinating changing rotating tires rotated mounted balanced tires cars trucks vans education training 2016 2013 associate electronics engineering technology aeronautical engineering solano community college fairfield ca high school diploma vacaville high school vacaville ca activities honors certifications licensed certified completion work commercial private aircraft federal administration regulations