jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary 14 years experience software development working multiple industries like auto insurance healthcare media web development certified scrummaster csm scrum alliance certificate id 219507 6 years experience project managerscrum master managing distributed teams delivering endtoend highrevenue applications highly experienced facilitating ceremonies scrum including daily scrum product backlog refinement sprint planning sprint review demo sprint retrospective indepth understanding software development lifecycle different development methodologies like waterfall agile proven record migrating entire team traditional waterfall agile coaching mentoring successfully trained team relative estimation gradually transitioned estimate playing poker transparent communications also keeps stakeholders informed progress sharing scrum notes sprint reviews reports project retrospectives regular snapshots burndown project velocity bring creativity projects team members becomes interesting team completes pletes task time enthusiasm simplifies complex problemssolutions using visual representation ease effective understanding managed innovation campaign successfully implemented ideas conception market saving million dollar hands experience classic asp net html xml ajax javascripts jquery css mssql oracle ux design web development never hesitate get ground along team resolving critical problems attitude influences team perform better skills guest services inventory control procedures merchandising expertise loss prevention cash register operations product promotions education manonmaniam sundaranar university abishekapatti tirunelveli tamil nadu india 2002 master computer application mca information technology tepper school business carnegie mellon university pittsburgh pennsylvania 2015 advanced communications communications work history cree inc scrum masterproject manager durham nc 022014 092016 client description anthem inc american health insurance company founded 1940s prior 2014 known wellpoint inc largest forprofit managed health care company blue cross blue shield association anthem inc working transform health care trusted caring solutions anthems health plan companies deliver quality products services give members access care need nearly 71 million people served affiliated companies including 38 million enrolled family health plans anthem one nations leading health benefits companies project summary managing wide range contact center applications anthem business like call care browser ccb wgs ccb facets ccb dental workers compensation application wca advanced information management system aims member care workstation mcw multichannel contact center companion mccc contact preferences shared user interface cpsui ccb phone using genesys api cti phone using genesys api genesys workspace desktop edition core business applications display healthcare benefits claims also record track manage customer inquiries roles responsibilities facilitate scrum ceremonies like sprint planning daily standups retrospectives demo review work closely product owner business stakeholders maintaining prioritizing release backlog protect development team outside distractions impediments team conflicts meet sprint goals deliverables facilitate user story reviews business analysts responsible endtoend project management covering complete lifecycle starting pre discovery closure coordinate different application teams also sit uat performance engineering team release management configuration management production support responsible communication including status reporting risk management escalations problem solving general making sure project delivered schedule within scope proactively identify potential project risks help develop mitigation plan conducted user feedback identifying pain points developing solutions improve productivity efficiency creating opportunities innovations automations cognizant technology solutions california state automobile association csaa scrum mastertechnical lead city state 062011 012014 client description aaa northern california nevada utah aaa ncnu formerly known california state automobile association csaa one largest motor clubs american automobile association aaa national federation names states serves members northern california nevada utah headquartered emeryville california project summary online auto insurance quote new system developed replace existing 2minute quote 2mq aaacom part insurance exchanges portal selfservice strategies new tool user interface redesign legacy net application integrated as400 rating engine refactoring code base consume new rating engine pas exigen data sources replacement 2mq subsequently partner states part signature series product successfully developed rolled 12 major states across usa lead management system lms web based tool manages leads come via multiple online quote applications legacy aaaq oqnet pas agency port using tool internet leads automatically routed tracked assigned specific agents based zip codes using zip code lms detect leads generated route appropriate user offices manage leads zip codes agent facing application serving 25 states across usa technologies aspnet c wcf soap tsql xml javascript jquery ajax css html tfs ibm rational team concert roles responsibilities perform duties scrum master technical lead remove technical impediments support product owner facilitate creativity empowerment team improve teams engineering practices tools needed conduct daily standup grooming sprint planning demo retrogression meetings conduct project risk identification mitigation action planning project managers involve architectural reviews decisions steer project planned involve product roadmap