jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary personable service manager driving process optimization business profitability continuous basis accomplished leading example enabling employees achieve personal professional best communicative team player oriented skills coaching task delegation skills policy procedure enforcement employee training development relationship building shift scheduling service quality management verbal written communication training development performance tracking evaluation education training university new mexico albuquerque nm 052017 bachelor arts psychology experience lowes companies inc merchandising service manager boca raton fl 032020 current manage 2 teams 17 direct reports team members ensuring high performance work culture upheld team productivity quality objectives setting maintaining clear benchmarks service monitored employee performance key metrics analysis hired trained service project teams drive performance prioritized delegated daily work tasks meet anticipated project goals communicated clearly store management ensure understanding changes store coordinated work schedules ensure project completion times met monitored performance order ensure goals met utilization time service percentage remained calm professional stressful circumstances effectively diffused tense situations situations handles disciplinary actions proactively partners hr business partner creates tailored developments plans msas analyzing metric individual strengths weaknesses needs weakne summarizes communicates project information updates feedback project execution store team field leaders corporate teams identifies opportunities improve efficiency merchandising displays shared across district region enterprise appropriate provides smart customer service times daily execution lowes customer service policies procedures programs oversees merchandise stocked fronted fully packed assigned area according planogram confirms signage reorder stickers pricing product information accurate confirms product displays resets bay integrity efforts completed according lowes specifications planograms merchandising safety standards coordinates district merchandising service supervisor quality coordinator ensure supporting materials available logistics place complete projects lead green polo team help merchandise live goods indoor outdoor garden centers transport corporation america inc assistant store manager softlines north jackson oh 072017 012020 oversaw operational aspects apparel footwear areas store managed sales performance softlines departments meet sales margin goals held associates accountable meeting established operational guidelines brand standards customer service expectations company policies created validated schedules softlines departments monitor payroll daily basis responsible achieving company objectives profit loss drove shrink results compliance guidelines involved safety loss prevention cash handling procedures also serving store shrink coach managed associate performance including appraisals promotion recommendation discipline reviewed candidate applications interview hire onboardtrain hourly associates conducted weekly monthly quarterly shrink audits responsible spreading awareness knowledge shrink information driving loss prevention existing new associates responsible conducting preparing annual inventory counts conducted monthly company store shrink business plans dicks sporting goods inc apparel team leadkey carrier city state 082016 072017 assisted store management team general supervision apparel department areas store needed displayed clear communication directing onfloor work assignments leading communicating company objectives associates providing onfloor training associates upheld company standards merchandise presentation best apparel brands sporting goods goods demonstrated ability genuinely interact athletes providing knowledge passion order create confidence excitement athlete supported company standards passionate customer service selling customer engagement promoted company programs including warranty sales scorecard loyalty program privatelabel credit cards seasonal promotions compliance loss prevention standards audit requirements ability meet federal requirements handling processing firearm transactions planned organized schedules order complete quarterly merchandise moves floor plan undates updates recommended selected helped locate merchandise based customer needs desires performed responsibilities cleaning store make appear appealing presentable manner maintained inventory increasing sales performed daily store opening closing procedures ensured product met company standards signage presentation maintaining clean presentable store dicks sporting goods inc customer service specialist city state 062013 082016 conducted cash office procedures including preparing sales deposits conducting safe counts placing change orders approved returns exchanges pos provided register coverage needed ensured strong customer service standards met supporting cashiers complex transactions served primary customer service provider front end liaison customers management ensured customers received outstanding service adhering enforcing customer service programs handled situations involve firearms passing front end ensured compliance firearms safety policy procedure maintained clean presentable register area communicated customers product offerings including policies restrictions refund policies maintained customer loyalty delivering fast friendly knowledgeable service routine questions service complaints