summary highlights jessica claire montgomery street san francisco ca 9xxx5 555 4321000 resumesampleexamplecom administrator 15 years professional experience skilled aspects office administration organization filing systems use electronic office equipment handling multiline phone systems reception data entry coordinating staff scheduling appointments banking accounts receivable payable communication skills demonstrated verbal writing abilities client relations marketing expertise customer service skills training new employees ability produce indepth reports correspondence confidential correspondence data microsoft excel microsoft word microsoft outlook microsoft powerpoint data entry document creation maintenance editing proofreading information resource knowledge office equipment copierfax 10key calculator agenda event coordination business correspondence client services call screening mail distribution stocking supplies typingdata entry billing processes purchasing inventory payroll accounts administration experience data management services coordinator penguin random house city state performs highly accurate detailed data entry end month invoicing performs data entry business account orders timely manner 2009 current responsible several monthly reports submitted management compiled statistical information special reports organized billing invoice data updated departmental standard operating procedures database accurately reflect current practices identified resolved system account issues crosstrained provided backup data management representatives needed resolved spreadsheet issues shared benefits new technology interacted customers followup shipping status expedited orders promptly responded general inquiries members staff clients via mail email fax assisted customers finding outofprint items kept abreast rapidly evolving technology dispersed incoming mail correct recipients throughout office provided accurate appropriate information response customer inquiries organized files developed spreadsheets faxed reports scanned documents received screened high volume internal external communications including email mail created maintained spreadsheets using advanced excel functions calculations develop reports lists receptionistcashier supervisor koons westminster city state assessed customer needs responded questions 2008 2009 organized register supplies worked customer service resolve issues provided professional courteous service times worked overtime shifts busy periods monitored team 78 professionals trained mentored new cashiers hired 34 team members managed cashier shifts breaks built maintained productive relationships employees greeted customers promptly responded questions documented performance issues counted balanced cashier drawers worked competitive team environment exceed revenue quotas ofoiceprogram assistant general dynamics information technology city state 2004 2008 maximized productivity maintaining multiple calendars scheduling meetings tracking expenses prioritizing phone calls program managers maintained office equipment ordered supplies prepared weekly spreadsheets monitoring 15 ongoing projects oversaw status projects continually gathering information followingup program managers updated dynamic organizational charts headcount spreadsheets answered multiline telephone system maintained appointment calendar filed personnel records assisted program manager performed timely highly accurate data entry ensure fastest turnaround possible end month invoicing developed planned organized administered policies procedures organization ensure administrative operational objectives met implemented corrective action plan solve problems established maintained comprehensive current record keeping system activities operational procedures business office prepared reviewed submitted reports concerning activities expenses budget government statutes rulings items affecting business program services consulted staff others government business private organizations discuss issued coordinate activities resolve problems prepared budget directed monitored expenditures department funds directed conducted studies research prepared reports publications relating operational trends program objectives accomplishments lcon editor 2001 2004 bancfirst city state filed maintained loan records verified examined information accuracy loan application closing documents recorded applications loan credit loan information disbursement funds using computer accepted payment accounts presented loan repayment schedule customer calculated reviewed corrected errors interest principal payment closing costs using computer calculator contacted credit bureaus employers sources check applicant credit personal references assembled compiled documents closing title abstract insurance form loan form tax receipt prepared typed loan applications closing documents legal documents letters forms government notices checks using computer interviewed loan applicant obtain personal financial data assist filling application complied federal state company policies procedures regulations debited credits accounts processed negotiable instruments checks vouchers evaluated records accuracy balanced postings calculations records pertaining business operating transactions reconciled notes discrepancies recorded financial transactions account information update maintain accounting records education associate accounting ashworth university norcross ga gpa gpa 355 accounting gpa 355 2007 skills 10key calculator accounting administrative billing budget business correspondence calculator charts closing credit client data entry editing event coordination fax filling financial forms funds government insurance inventory invoicing legal documents letters notes meetings microsoft excel mail office microsoft outlook microsoft powerpoint microsoft word office equipment office management organizational payroll personnel copier policies processes proofreading publications purchasing record keeping research scheduling spreadsheets tax telephone phone typing