robert smith sr member advocate phone 0123456789 email infoqwikresumecom website qwikresumecom summary obtain position skills experience effectively utilized well challenged new learning opportunities available core competencies microsoft office management professional experience sr member advocate amerigroup anthem 2006 2020 key deliverables served advocate member liaison health plan providers ensure availability access care established community presence promote member education identify resolve systemic barriers limit members access appropriate care researched claims authorizations referrals plan members ensure correct claim payments physician approvals resolved plan members providers escalated complaints timely manner help regain confidence company services coordinated delivery member handbooks provider directories educational material plan members necessary performed business analysis medicare application processing salesforce analyzed track reported data daily submissions enrollment efficiency reports accuracy compensation discrepancies applications accuracy final compensation eligibility member advocate delta corporation20122016 key deliverables inbound calling take payments customer service place order prescriptions contact doctors office fix customers issues explain skills used typing skills gramer vocabulary patiance deliver friendly professional customer service phone managed bank accounts took extreme steps members happiness filed took calls medicare patients assisted prescriptions mail order issues plan changes inboundoutbound calls customer support card services windows 7 inbound customer service representative help member live healthier lives 2259 oak street old forge new york 13420 free resume template copyright qwikresumecom usage guidelines