vanessa ford call center supervisor 8792056681 vanessaford59gmailcom trickyhydrofoilcom faheyton iraq summary experienced call center supervisor proven track record leading highperforming teams delivering exceptional customer service skilled optimizing call center processes reducing customer complaints improving customer satisfaction expertise training developing agents implementing call quality monitoring systems driving operational efficiency bachelors degree hospitality management fluent english spanish passionate providing memorable guest experiences dedicated success team organization experience call center supervisor abc hospitality 2022 ongoing new york usa managed team 20 call center agents overseeing daily operations ensuring customer satisfaction implemented new training program resulting 20 increase agent productivity developed implemented call quality monitoring system resulting 15 reduction customer complaints created implemented customer feedback survey resulting 10 increase overall customer satisfaction customer service representative xyz telecom 20172022 los angeles usa provided excellent customer service addressed customer inquiries complaints timely manner achieved highest customer satisfaction rating company three consecutive quarters life philosophy every customer interaction opportunity create positive impression build loyalty strengths leadership led team 15 call center agents resulting 20 increase customer satisfaction problemsolving implemented new call routing system reducing waiting times 50 customer service received multiple employee month awards providing exceptional service languages english native spanish proficient assisted implementing new customer management system resulting improved efficiency managed high volume calls consistently meeting exceeding performance targets front desk agent def hotels resorts 20152017 miami usa welcomed checkedin guests provided information hotel services resolved guest issues recognized management outstanding customer service skills maintained accurate guest records handled reservations cancellations collaborated departments ensure smooth operations guest satisfaction skills call center operations customer service team management problemsolving communication time management microsoft office crm software powered enhancu wwwenhancvcom