summary skills experience jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom acquire position within challenging forward moving environment enable use skills expertise setting allow growth individually professionally proven ability lead manage train develop team 20 employees call center environment 20 years experience salesmarketing environment asset protection expertise insurance customization critical thinking records maintenance service oriented time management client interviews verbal written communication form completion submission persuasive negotiation serviceoriented document control client retention team training development client account management hipaa compliance data entry document management training coordination training delivery performance updates project planning coordination productivity benchmarks public speaking issue conflict resolution personnel management data analysis reporting good work ethic computer skills reliable trustworthy active listening problem resolution supervision leadership conflict resolution training development consultative sales approach licensing requirements quality assurance requirements upselling crossselling relationship building information tracking employee motivation planning organizing customer service team building data management people skills licensed insurance sales professional allina health systems buffalo ny 022021 current interacted members across multiple contact channels provide adequate coverage advice help ensure members financial security applied developing knowledge personal lines insurance assist members foundational moderately complex quotes binding new business rating policy billing payment underwriting contract coverage provisions premium changes insurance products services responsible respective trailing documents states demonstrated ability identify assess understand member needs consistently provide complete accurate advice solutions including products services provided detailed issue diagnosis minimizing transfers escalations call backs used available tools resources support members assistance maintained required property casualty pc licenses state registrations ensured risks associated business activities effectively identified measured monitored controlled followed written risk compliance policies procedures business activities proven ability prioritize multitask including navigating multiple business applications rewrote reinstated insurance policies following underwriting business rules responded inquiries explained product features service advantages potential customers increased sales consultative sales approach focused relationship building new existing policy holders upsold products policyholders potential new clients offered policy guidance management promote asset protection exceeded company sales goals new policies pursued continued professional development insurance workshops courses webinars monitored clients insurance coverages ensure changing needs met calculated premiums established payment methods receiving customer payments issuing receipts developed appropriate quotes based risk information counseled prospects policyholders coverage limits regulations leveraged industry trends shape solutions approaches ccontact center supervisor makita usa inc wilmer tx 022018 012021 responsible implementation continuous improvement initiatives processes managed team 8 20 member services representatives improved team recognition implementing root cause problem solving initiatives monitored performance reviewing relevant reporting data producing statistical reports developed quality assurance standards established targets staff coached team members metrics consumer experience behavior identification improve satisfaction ratings delivered constructive call process feedback facilitated individual coaching sessions employees realign productivity goals motivated promoted team employees within key leadership roles managed performance benchmarks call center employees conducted periodic performance reviews determine employee eligibility merit increases bonuses identified appropriate solutions minimize issues quickly solve problems motivated sales professionals delivering positive reinforcement constructive feedback utilized video conferencing solutions communicate train personnel remote offices engagement coach supervisor 012017 022018 startek inc city state demonstrated ability evaluate provide feedback train mentor motivate employees provide excellent customer service delivered performance reviews team members including corrective actions disciplinary counseling filing necessary hr documentation monitored call volume ensure accurate timely communication client campaign issues real time analystworkforce team delivered constructive call process feedback planned staff training meetings scheduled conference rooms retained top talent authoring conducting team performance evaluations corrective action planning monitored performance reviewing relevant reporting data producing statistical reports accomplished call center resource objectives recruiting selecting orienting new employees conducted periodic performance reviews determine employee eligibility merit increases bonuses recail sales representative 072013 072016 tmobile city state created personalized sales solutions based rapport building rightfitting customers current products promotions responsible customer follow sales tracking lead generation educating customers products services available multitasked across several platforms including microsoft office internet resources job aids reach solutions engaged positively customer providing professional polite support sales service needs processed payments maintained accurate drawers meet financial targets expressed appreciation patronage inviting encouraging customer return visits maintained knowledge current sales promotions security practices policies regarding payment exchanges kept calm applied strong problemsolving interpersonal skills resolve conflicts increased store sales crossselling complementary items regularly met exceeded established sales goals implementing strategic closing techniques improved customer service feedback scores outstanding service greeted assisted customers locating items completing purchases consistently met exceeded sales quotas assessing meeting customer needs education associate arts music training accomplishments cuyamaca college el cajon ca received improved team award implementation rootcause problem solving techniques promoted insurance professional 2 within 6 month period consistently maintained high customer satisfaction ratings