jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary focused account manager successful contract negotiation process improvement remains calm poised even highpressure situations leverages indepth knowledge industry trends shifts offer valuable insights opportunities new growth expansion skills client account management project management negotiation expert strong customer service skills escalation resolution corporate relocation leadership transportation communication skills training development education training 2009 global mobility specialist designation gms member pacific northwest relocation council member worldwide employee relocation council 2009 certified relocation professional designation crp experience change healthcare sr director account management apollo pa 092017 current managed 5 annual sales primary consultant key clients relocation management companies developed triregional service model monitored contract negotiations vendor management served mentor junior team members successfully pursued additional sell cross sell opportunities direct liaison agencies corporate office order find solutions mutual clients execute strategy avoid rfp andor develop winning rfp strategy execution plan rfp could avoided mediated escalations order come mutually agreeable solution parties effectively managed client slas helped create benchmark reporting matrix manage risk clients participate recovery efforts mentoring development account management team developed presented business reviews bridge investment group vice president arlington va 012014 082015 accountable maintaining key clients successfully pursued additional sell cross sell opportunities direct liaison branches corporate office order find solutions mutual clients reviewed internal operational processes reduced eo 75 execute strategy avoid rfp andor develop winning rfp strategy execution plan rfp avoided manage escalations order come mutually agreeable solution parties led global onsite program 7 people effectively managed client slas helped create benchmark reporting matrix manage risk clients participate recovery efforts mentoring development account management team developed presented business reviews lead global client meetings graebel movers international sr director account management city state 011997 012014 participated creation implementation account management team responsible monitoring client profitability finding areas maximize revenue new client implementation policy consultation development resulting revenue increase skills flexible able work fast paced environment account management vendor management communication negotiations problem resolution team development activities honors 2014 microsofts customer service award