jane knightley technician janeknightleyemailcom 123 4567890 seattle wa linkedin work experience technician intern yelp 2020 current seattle wa collaborated 3 interns answer 30 phone calls emails chat messages per day communicated clients schedule appointments resolve complex network issues maintained thorough knowledge manual increasing diagnoserepair time 21 inspected office equipment suggested repairs replacements reducing maintenance costs 7 collaborated tech team create sql queries scripts boosting efficiency customers 13 support technician washington state university help desk 20192020 pullman wa evaluated diagnosed resolved technical issues laptops phones 15 students per day operated online chat system address immediate concerns resolving inquiries within 8 minutes average maintained fax machines printers copiers performing minor repairs saving 12k year developed takehome booklets students reducing average number unresolved tickets 59 research study assistant washington state university social sciences dept 20162019 pullman wa screened study candidates provided study information including safety rules university policies recorded organized cleaned study data resulting 2 errors finished datasheets analyzed individual project budgets identify discrepancies reducing extraneous spending 7 answered 8 phone calls day answer inquiries research information participant eligibility objective flexible attentive entrylevel technician valuable experience sql network infrastructure looking join centerline logistics corporation helpdesk technician assist internal technical projects help develop management program education bachelor science computer science washington state university 20162020 pullman wa skills sql network infrastructure customer service conflict resolution network security software development life cycle sdlc python interpersonal communication