executive profile jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom performancedriven executive experienced building technology organizations make strategic partner company creates competitive advantages capability scale leveraging bestinclass infrastructures highly experienced building improving turning around organizations skill highlights strategy management project management business intelligence cloud computing sox hipaa glba team building enterprise platforms business continuity disaster recovery budgetingcost control infrastructure professional experience vice president information technology apex systems melbourne fl 102012 current represent information technology member senior leadership team oversight tactical strategic aspects corporate systems manage lead sixperson team oversees infrastructure business intelligence operations one largest united ways nation 38m revenue responsible 1m annual budget including staffing operations purchasing vendor management emphasis cost savings valuebased solutions engineered strategic evolution salesforce crm implementation email marketing event registration credit card purchasing volunteer management systems designed executed portion corporate headquarters move new 64000 sq ft building zero downtime oversaw creation dedicated business intelligence group structured development environment strategic support crm data warehouse financial reporting systems technology engineering support 211 call center processes 100000 150000 calls per year 50 colorados statewide 211 calls recovered tens thousands dollars per year consolidating renegotiating contracts implementing infrastructure lifecycle management standardizing pc server os images utilizing refurbished equipment implementing virtualization technologies implemented companys first comprehensive monitoring metrics application network server availabilityperformance responsible mission critical support computer network telecom infrastructure including 175 windows 78 workstations 35 windows 20082012 servers team maintains 999 uptime mission critical hardware software platforms dicector infrastructure zayo group portland 022008 102012 directly responsible mission critical support computer network telecom infrastructure including 800 windows xpwindows 7 workstations 160 windows 20032008 servers 28 treatment centers five operations offices two colocation facilities strategic technical lead built manage backup eight person team including network engineer system administrator help desk manager support specialists responsible new hire terminate activities staff scheduling mentoring reviews consistent record delivering major projects time budget including integrations newly acquired treatment centers new treatment center builds treatment center moves colocation deployment colocation relocation maintain 999 uptime network infrastructure using mpls wan vpn internet redundancy maintain 999 uptime server infrastructure using high availability software citrix double take hardware raid ups hot spares support company treatment planning systems record verify systems email infrastructure servers designed deployed tested companys first business continuitydisaster recovery infrastructure core billing financial infrastructure systems implemented companys first comprehensive monitoring network server power temperature health using apc hp solarwinds monitoring tools responsible 2m opex 2m capex budgets including staffing hardware software purchasing telecom bcdr travel responsible compliance hipaa pci regulations designed infrastructure complaint sox regulations future recovered 100000yr consolidating billing vendors renegotiating contracts implementing infrastructure lifecycle management standardizing pc server os images modeling vmwarebased virtualization coordinate manage communications business operations corporate developed first standardized project templates treatment center integrations new treatment center builds team responsible closing 800 support tickets per month mojager operations windows accelerate inc indianapolis 092006 022008 managed eleven person team help desk technicians system administrators system engineers system architects responsible new hire terminate activities staff scheduling mentoring reviews directly responsible mission critical support windowsbased computer infrastructure including 625 windows xp2000 workstations 80 windows 20032000 servers maintained 999 uptime entire windows server infrastructure including satellite control systems imagery production systems email communications servers file document management servers consistent record major itdependent projects delivered time budget including mission critical satellite control systems imagery production systems office moves responsible windows budget planning including staffing hardware software purchasing infrastructure travel ensured stable environment standardizing processes procedures maintaining detailed documentation systems coordinated communications business operations corporate windows projects member management team responsible strategic direction corporate initiatives team responsible closing 500 support tickets per month canager networking systems support fortinet inc chicago il 081999 092006 managed eight person team help desk engineers network administrators network engineers telecommunications administrators directly responsible mission critical support wan lan 300 windows 2000xp workstations 85 windows 20002003 servers maintained 999 uptime entire network communications systems including realtime trading systems wire systems numerous financial systems responsible 15m annual budget including staffing purchasing infrastructure drbc telecommunications colocation primary decisionmaker corporate hardware software standards direct backup upgrade maintenance policiesprocedures coordinate associated vendor management consistent record major itdependent projects delivered time budget including office moves subsidiary acquisition divestiture network redesign software deployment decreased annual budget least 50k year 20032006 versed compliance sarbanesoxley grammleachbliley act handson experience aspects disaster recoverybusiness continuity planning including design documentation testing syotem administrator qpoint home mortgage network city state 021996 081999 solely responsible mission critical support 400 windows 9598 workstations 30 windows nt 40 servers multimillion dollar mortgage broker offices 3 states engineer frame relaybased wan tcpipbased ethernet lans motorola adtran csudsus xyplex ascend routers experience also included ras seagate backup exec disaster recovery administrator corporate internet email server microsoft exchange corporate internet intranet sites microsoft iis thin client host server citrix taught corporate training classes microsoft office microsoft windows internet usage new employees developed software training manuals enduser support materials designed ground scaleable windows nt domain corporate websites intranet site developed implemented turnkey rollout plan onsite hardware software installations new franchise offices inode sales representative microsoft corporation city state 051994 021996 education mba university massachusetts amherst bo real estate arizona state university tempe az certifications training denver peak academy lean process improvement black belt harvard managementor leadership management 12 courses microsoft certified systems engineer mcse microsoft certified systems administrator mcsa cisco certified network associate ccna citrix certified administrator cca technical skills dec 2007 may 1994 software active directory microsoft exchange hp insight manager emc avamar symantec ghost languard network security scanner voltage email encryption websense quest archive manager ms project symantec backup exec microsoft iis sharepoint ca arcserve barracuda spam firewall blackberry enterprise server sophos antivirus trend micro antivirus bradford networks network sentry vmware hyperv barracuda backup barracuda web filter cisco call manager cisco uccx exact target cvent hardware networking cisco firewalls cisco routers cisco switches checkpoint firewalls hp procurve switches meraki wifi cisco wifi hp proliant dell poweredge