jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary seeking part time prn generalist position human resource conflict resolution team building mentoring coaching new hire orientation disc personality assessments training development leadership development performance appraisals technical skills highlights guest services inventory control procedures merchandising expertise accomplishments experience advocate 012012 current bcfs sacramento ca loss prevention cash register operations product promotions nfsg healthcare homeless veterans program coach mentor develop 100 clients resume assistance career counseling complaints problems develop manage evaluate training organizational effectiveness strategies promote development skilled highperforming motivated workforce focused achievement company key performance indicators develop career plans fit clients aptitudes education levels physical abilities career goals serve internal consultant levels management identify resolve issues employee retention skill development professional growth succession planning performance improvement partner business unit leaders serve strategic resource assess companywide training development needs well provide recommendations change evaluate motivate coach counsel 25 peers performance duties veteran affairs specialist 012011 012012 universal technical institute inc sacramento ca provided training education career counseling job placement services broad range clients participated group orientation clients promote development entrylevel career job opportunities administered career scope assessment tests 100 clients identify skill building needs attended meetings obtain information use training programs inform management training program status employment representative 012011 012012 one network enterprises tx state presented information using variety instructional techniques formats role playing simulations team exercises group discussions videos lectures provided leadership guidance new workers training resources materials aids achieve training objectives developed implemented 40 standards policies managed documentation information multimedia materials conducted dozens qualityanalysis reviews designed training programs professional development courses facilitate meeting organizational goals individual professional needs training coordinator 012000 012009 united states navy city state evaluated training requirements division consulting department managers hr external resources managed process identifying addressing employee development opportunities focus groups 360degree assessments blended training solutions include instructorled classes case studies selfstudy mentoring programs e learning coaching roleplay ojt webbased training conducted 100 employee evaluations strength weakness performed crosstraining exercises competency efficiency developed documentteaching procedures team 15 technical trainers encompassing instructional manuals quick reference guides test results forms acted liaison applying experience resolve handle variety hr functions include benefits payroll awards timeattendance disciplinary actions counselingevaluations conflict resolution retention efforts management files evaluated developed requirements 50 diverse operational positions well processes improved productivity work center performance education bachelor science human resource management 1 2013 university phoenix jacksonville fl gpa gpa 33 human resource management gpa 33 lean six sigma certificate 2013 north floridasouth georgia veterans health administration workshops gainesville fl writing advantage certificate 2013 coaching toward high performance certificate 2013 franklin covey seven habits highly effective leaders certificate 2012 motivational interviewing certificate 2012 crucial conversations certificate 1 2012 villanova university tampa fl skills benefits coach coaching conflict resolution consultant consulting counseling clients documentation focus forms hr instructor leadership materials meetings mentor mentoring multimedia organizational payroll policies processes quality quick six sigma strategic teaching employee development training programs workshops additional information awards recognition earned 10 years dedicated federal government service award 2013 veterans affairs award friend social work award 2013 outstanding performance professional affiliations national society human resources management member jacksonville fl society human resource management member american federation government employees union member