jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary organized dependable candidate successful managing multiple priorities positive attitude skilled working pressure adapting new situations challenges best enhance organizational brand skills data compiling synthesizing public information research critical thinking research analytical skills multitasking time management microsoft office suite confidentiality data protection independence initiative work history 062020 current business analyst mercy healthcare marietta ok leads team business analysts research development internal software initiatives using established sdlc project management methodologies delivers support contributing proposal writer procurement analyst serves liaison development team stakeholders capture requirements organize project backlog work users development team propose develop technical solutions business challenges projects oregon department justice payment processing center implementation project 062020032021 led development customization training materials informatix child support payment processing software processes trained staff instrumental transitioning state operations informatix led collection xxx last xx months operations supported team delivery assessments process improvements system implementations integrations support payment processing software participated post implementation activities needed metropolitan transportation commission business process identification documentation project 012019 122019 conducted interviews key business users collect document information business processes user requirements assessed impact current business processes users stakeholders evaluated potential areas improvement michigan department health human services state disbursement unit national medical support notice project 062015 122020 instrumental helping decrease backlog 10000 forms bring operations back 109 days past due state compliance 15 days top performer average processing rate 220 forms day nevada department health human services statewide collections disbursement unit implementation project 012018 042018 instrumental transitioning state staff legacy system informatix payment processing system conducted user acceptance testing ensure system satisfied needs business clients specified led development customization training materials conducted system training ensured state staff ready cutover instrumental transitioning operations informatix system led collection xxx last xx months operations 022015 current technicalexecutive assistant parttime truist financial corporation denver co managed administrative functions including complex calendar management focus proper allocation executive availability handled logistics catering agendas domestic international travel arrangements meeting event planning president volunteered help special projects varying degrees complexity upheld strict confidentiality business personal matters 112014 022015 administrative assistant informatix inc city state education 092014 interacted vendors contractors professional services personnel receive orders direct activities communicate instructions developed updated spreadsheets databases track software maintenance renewals ensure timely renewals supported logistics programs meetings events including room reservations travel arrangements agenda preparation calendar maintenance created powerpoint presentations business development purposes bachelor arts social sciences university california davis davis ca study abroad english course june 2010 scotland chicanao studies course risk youth gang violence june 2012 spain community development new south africa june 2014 south africa member sigma lambda gamma mu gamma chapter succeeded position president 2014 elected vice president operations 2013 secretary sargent arms 2012 vice president finance morals ethics chair 2011 certifications certified lean six sigma yellow belt council six sigma