ciera laprairie business banking relationship manager cieralaprairiegmailcom 812 2765015 123 main st billings mt 59101 education bachelor business administration finance montana state university bozeman mt sep 2016 may 2021 relevant coursework financial accounting managerial accounting corporate finance financial markets investment analysis risk management financial statement analysis international finance micro macro economics links linkedincomincieralaprairie skills salesforce quickbooks tableau financial analysis risk assessment negotiation networking profile resultsdriven business banking relationship manager 2 years experience building maintaining profitable relationships commercial clients adept analyzing clients financial needs recommending tailored banking solutions driving revenue growth excellent communication negotiation skills proven track record exceeding sales targets boosting customer satisfaction skilled collaborating crossfunctional teams ensure seamless service delivery client retention employment history business banking relationship manager first interstate bank mt apr 2023 present successfully expanded banks portfolio acquiring 20 new highvalue business clients within one year resulting 15 increase annual revenue montana branch implemented comprehensive client retention strategy led 90 client satisfaction rate reduced churn 12 two years spearheaded targeted marketing campaign increased business loan applications 30 single quarter ultimately leading 10 boost loan approvals revenue growth streamlined internal processes improved crossdepartmental collaboration reducing client onboarding time 25 increasing overall operational efficiency associate business banking relationship manager stockman bank mt aug 2021 feb 2023 successfully managed portfolio 50 small business clients contributing 35 increase loan disbursements 25 increase deposit balances within year implemented new client onboarding process reducing average onboarding time 20 increasing overall customer satisfaction rates 15 within first six months developed executed targeted marketing campaign resulted 10 increase new business accounts 12 increase crosssell opportunities one year collaborated team members streamline internal processes leading 30 reduction loan processing time 15 decrease operational costs within first nine months certificates certified financial services auditor cfsa jul 2021 languages certified treasury professional ctp may 2020 english spanish hobbies memberships 1 association financial professionals afp 2 american bankers association aba