professional summary jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom experienced office management administration professional 20 years experience optimizing productivity efficiency service quality across various environments highly dependable ethical reliable support specialist leader blends advanced organizational technical business acumen works effectively crossfunctional teams ensuring operational service excellence skills ms office calendar management sage quickbooks airline gds sabre worldspan dos based proficient windows platform apple pc executive levelowner support investor management k1s team management 90 employees coaching training mentoring human resources hr recruiting onboarding employee contractor contract development execution accountingbookkeeping ap ar billing payroll benefits ordering social media developmentsupport website development support etc travel coordination air train ship auto resort groups venue planning 500 guests call center managing staff development excellent multitasking ability heavy customer supportmanagement work history operations manager chi health fargo nd 022016 current executive owner support accounting bookkeeping ar ap payroll tax prep deposits budgeting forecasting etc ms office suite calendar management hr developed company handbook processes employees contractors recruitment interviewing hiring disciplinary onboarding benefit summaries etc managed daily operations including supervising multiple team members 50 contract development negotiations execution evaluated identified ineffective workflow processes implements solutions improve productivity personnel performance managed inventory purchase supplies office operations maintenance marketing promoted property sales advertisements open houses participation multiple listing services social media platform development management selected negotiated contracts supply vendors obtain topnotch pricing materials items handled various tasks including domain name selection registration completion website development maintenance business park facilities management three 3 business tenants grounds maintenance front office coordinator nuvance health wappingers falls ny 102013 082015 transmitted information documents customers using computer mail facsimile machine responded messages emails office transferred correspondence contacted customers via phone email confirm deliveries follow inquiries automated office operations well managed client correspondence record tracking data communications worked professionally handle client vendor public guest requirements maintained data confidentiality inputting medical information health management system met incoming customers professional approach provided friendly knowledgeable assistance sorted incoming mail disseminated correspondence applicable departments communicated vendors place receive orders request maintenance services deliver instruction behalf office management wrote email messages memos business letters management proofread documentation provide errorfree correspondence clotomer service liaison deluxe corporation virginia mn 102007 072015 evaluated customer information explore issues develop potential solutions maintain highquality service conferred customers concerns products services resolve problems drive sales liaised customers management sales team better understand customer needs recommend appropriate solutions consulted outside parties resolve discrepancies create effective solutions maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns communicated vendors regarding back order availability future inventory special orders ccorporate trainer havertys macon ga call center operations corporate training manager 061998 042007 recruited interviewed selection agents planned led training programs staff development enhance employee knowledge engagement satisfaction performance identified key skill gaps customer service sales departments employees created training classes effectively educate target individuals created gevitiys first training manual covering objectives course content materials three 3 systems sabre amadeus worldspan native windows platform software analyzed departments training needs developed new training programsbased data collected utilized dos based airline systems window based platform technology train new employees provide effective onboarding prioritized required training classes fit schedules customer service airline sales vacation sales ticketing supervised average 3 training specialists training department overseeing work optimizing performance motivating excellence conducted evaluations training courses uncover areas need improvement traveled corporate call center atlanta ga las vegas nv dallas tx operations designed authored training materials examinations facilitated crossfunctional training agents managers maintained corporate responsibility staying date laws affecting human resource training programs coachingqamentoring agents education bachelors applied science health administration policy law unlv las vegas nv ascociate arts business administration management green river community college auburn wa 072012 062011