jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary qualified business analyst versed data mapping user acceptance testing well solving complex problems high pressure environments excels cultivating managing leveraging client relationships lead extended engagements business opportunities 5 years experience solid investigative requirements gathering modeling analytical skills strong ability manage small medium project teams using formal project management methodology strong expertise req engineering ensuring deliverables meet specified user expectations delivered time high quality within budget great expertise complete understanding sdlc agilescrum development methodologies indepth knowledge developing use cases activity state sequence diagrams using uml using case tools like ibm rational rose microsoft visio adept investigating existing systems business processes user requirements analyze recommend implement system process changes excellent ability design develop business use test case scenarios including functional non functional specifications experienced facilitating joint application development jad rapid application development rad interviews workshops requirement elicitation sessions endusers clients stakeholders development team strong solid combination technical business background great ability interact understand parts involved sdlc solid ability oversee projects inception implementation excellent clientserver webbased applications background great ability gathering business requirements new applications proposing enhancements existing ones experienced business process mapping modeling reengineering data mapping data analysis great expertise working crossfunctional teams including offshore customers managing project time resources risks accordingly solid experience data analysis writing sql queries strong leadership people skills great ability build longterm customer relationship bring motivation inspiration among coworkers great expertise defining implementing best practices within bus process sys analysis areas skills business architecture process analysis business requirements matrixes strategic decision making integrated reporting information system iris experience business analyst 042017 current rakuten lexington functional requirements project coordinator mba analyzed developed understanding current credit card registration process via website online checkin shipboard embarkation devices three payment preference projects online checkin pay form odin self registration process conducted requirement gathering sessions using agile waterfall methodology per project requirements managed aspects fexco integrations nclh technical team support new apis created modify existing applications support credit card tokenization number update project initiation delivery client developed test scenarios documented test plans contains test scripts test cases test data expected results component integration system integration functional performance user acceptance testing white box testing worked architects tech leads create high level lowlevel system design documents identified analyzed business strategy implications supply chain pay cycle inventory expense items scm p2p business process flows using ms visio lucid chart context analysis diagrams conducted interviews business users smes stakeholders develop business requirement document brds fresh erp implementation created test scripts p2p scm requirements conducted workshops onshore ship warehouses discern item receiving process challenges organize facilitate stakeholders meetings erp vendors inhouse facilitated requirement gatherings validation sessions project team sdlc servicenow project included incident change request portal knowledge etc investigated mapped existing itsm system functionalities facilitate automate new servicenow portal conducted daily status followup meetings shared weekly release status reports detailed meeting minutes managed admin level items offshore team coordinated strategic flow business intelligence data users implemented integrated agile solution complete line traceability max twoweek day iteration including planning staging development release artifacts servicenow integration development project conducted gap analysis formulated tobe features based business requirements managed projects served primary liaison client multiple internal groups clarify goals meet quality standards deadlines business analyst 012016 122016 rakuten los angeles ca analyzing defining new features virtual credit card application vca integration products feasibility implementing vca citibank customers managed aspects fedex rates upload project initiation delivery client worked business users documenting current process flows process models using bpmn 20 standards created process flows identified gaps system conducting jad sessions performed gap analysis new requirements well prioritized based actual business needs align product release road map developed business process models rational unified process rup document existing future business processes designed developed use cases uml models using rational created requirement traceability matrix make sure current project requirements met worked architects tech leads create high level lowlevel system design documents developed test scenarios documented test plans contains test scripts test cases test data expected results component integration system integration functional performance user acceptance testing white box testing reviewed test plans test cases qa team project team meetings coordinated performed user acceptance testing new systems andor existing system enhancements coordinated communicated project team members implement change requests managed guided project team members assure timely completion project tasks managed manipulated data using sql statements database evaluated success enhancements tracked issues determined followup actions necessary assure timely completion project tasks business analyst 092014 112015 rakuten salt lake city ut implemented integrated agile solution complete line traceability max two week day iteration including planning staging development release artifacts ebay integration development project responsible internal inventory receiving application supporting changes made application analyzed existing price sheet approval process recommended solution automate currently functionality using docousign facilitated jad jar sessions management development team users stakeholders refine functional requirements conducted gap analysis formulated tobe features based business requirements created traceability matrix manage functional requirement ensure requirements implemented worked ui team create frooition user interface template screenshots presented business follow uml based methods create use cases activity diagrams led testing phase sit system integration testing uat phases two consecutive releases tracked reviewed analyzed defects sit uat testing using quality center defect management responsible testing critical business scenarios business knowledge essential collaborating qa backend sqlqueries application well assist project manager project management tasks eg prepare meeting minutes running working group calls endto end highlight risks project weekly project status reports conducted training sessions train users track sales orders fetch respective reports arrow ebay store responsible postproduction release check outs ebay store internal inventory receiving projects ensure enhancementsnew features application working expected coordinate release management team manager business development corporate affairs 012012 082014 hyatt boston achieved 18 sales growth 2013 increasing gross profit margin 2 key account manager michelin india pvt ltd road otr industrial tires michelin australia aircraft tires negotiation price terms conditions various suppliers corporate guideline comparative analysis coordination suppliers procurement materials timely arrivals incoming goods follow record keeping incoordination accounts pending clearance suppliers payment responsible sales pricing profitability promotional plans marketing commercial tires sold north america australia managing large mining accounts territories well finding search prospects converting customers periodic visits mining customers business growth service clients identifying potential tenders otr tires bidding implement spin technique method penetrate establish build relationship new accounts spin ssituation p problem iimplication nneed work operations case management sales marketing teams build managed care census revenue identify sales prospects crane port infra markets analyze requirements draft suitable proposals establish personal business rapport top echelon decisionmakers target clients prospects via holding quarterly semi annual meetings exploring clients specific needs anticipating new opportunities prepared reports presentations detailing business development activities assistant sales manager 062010 082011 bhansali cables conductors pvt ltd city state stocked organized priced focus products used quickbooks upkeep business expenses operated pos systems handled transactions cash checks credit cards strategic planning execution project management key account management effective negotiations analyze customer needs requirements ways optimization resources done processes propose suitable solutions bring mutual benefits handling pre postsales activities viz generating inquiries quotation deal closing bidding tenders etendering generate orders po quickbooks follow till end maintaining healthy cordial relationships clients expanding business resolving queries complaints high customer satisfaction identifying prospective clients generating business existing client thereby achieving business targets consistent sales goals attainment education training mba accounting finance 082010 netaji subhash institute management science new delhi bachelor commerce accounting business management 062008 khalsa college new delhi