professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom friendly service advocate extensive customer followup experience ability reach mutually satisfactory resolutions committed improving customer satisfaction constantly pursuing new ways improve customer service adept troubleshooting problems customers professionally emphatically flexible service advocate talents building customer loyalty finding effective solutions customer needs outstanding followup abilities two year background customer service ambitious hardworking ability work independently minimal supervision communicative service advocate belief customer always right committed ensuring customer pleasant experience satisfied products services paid courteous warm exceptional personal customer service talents demonstrated ability learn quickly effectively apply new knowledge skills enthusiastic guestservice advocate eager contribute team success hard work attention detail excellent organizational skills clear understanding communication skills problem solving training pointofsales software motivated learn grow excel customer service skills complex problemsolving social perceptiveness customer service background communitybased resources schedule coordination supervisory experience assignment management reasoning ability organization time management report preparation customer assistance stocking replenishing point sale knowledge bagging packaging merchandise restocking product service sales id verification refund handling maintaining store appearance work history product restocking retail merchandising currency sorting sales expertise customer relations cleaning sanitizing safe verifications purchase assistance payment processing refunds exchanges guest inquiries basic math skills written verbal communication coaching mentoring product knowledge staff training pointofsale system operation money handling guestservice advocate 072020 current clubcorp club operations inc brighton mi greeted customer solved issues complaints via facetoface email phone analyzed customers issues complaints initiated corrective actions performed followup services dissatisfied customers managed required paperwork help individuals sign red card services worked effectively fellow team members coordinate effective solutions question concern restocked arranged organized merchandise front lanes drive product sales helped customers complete purchases locate items join reward programs promote loyalty satisfaction sales numbers requested official identification nicotine alcohol purchases verified details consistently meeting strict legal standards answered questions store policies concerns support positive customer experiences checked prices customers processed items sold scanning barcodes checked identification proofofage refusing alcohol tobacco sales underage customers assisted customers answering questions fulfilling requests maintained current knowledge store promotions highlighted sales customers monitored selfcheckout systems provided assistance intervention required processed pos transactions including checks cash credit purchases refunds hostess 012019 072020 great wolf lodge minisink hills pa supported servers food runners bussers keeping dining area ready every guest cultivated positive guest relations managing information orchestrating speedy seating took reservations phone walkin keeping scheduling demands kitchen output time avoid overbooking managed inperson telephone guest inquiries customer service requests reservation bookings using software governed dining area natural leadership talents organizational strategies focused balancing guest business needs used software accurately efficiently verify restaurant receipts complete endofday paperwork monitored front entrance new guests assisting servers taking delivering drink orders collected information arriving customers seat groups place waitlist maintained customer satisfaction increased drink sales directing customers bar area waiting tables informed servers newly seated parties speedy service took information guests party size led seating offered menus action monitored dining room guest flow maximize table usage minimize wait times number maintained highly loyal clientele delivering unparalleled service every stage restaurant dining experience collected credit card cash gift certificate payments dispensed change cash transactions documented reservations communicated changes guests using software took reservations togo orders phone answered customer questions informed accurate wait times answered customer questions hours seating type information supervised server balance monitored table turnover accurately seat customers keep customers happy collaborated kitchen wait staffs accurately inform groups wait times tables food assessed number squarefoot restaurant lounge according state federal cleanliness standards conducted timeframe dining room server checks assess readiness expected customer loads watched dining area staff evaluate server loads calculate accurate wait times planned executed numberguest parties organizing menus spaces special requests recorded available tables seating party using system documented reservations alerted servers managers large groups prepared seating assisted preparing dining room special upcoming functions including decorating generating printing special group menus using software worked closely servers efficiently set new tables monitor food kitchen availability maintain customer satisfaction monitored seating area checked restrooms every timeframe keep spotless stayed open communication kitchen team assess cooking times avoid worker overload minimize customer dissatisfaction assisted foh boh staff preparing events coordinating smooth execution maximize guest satisfaction helped job title taking drink orders task task fun zone attendant 012019 072020 holiday inn express hotel suites city state maximized customer service satisfaction providing directions visitors regarding requested locations events landmarks resolved guest issues identifying source complaint formulating corrective action supervisor oversaw maintenance operation type type type equipment maintaining safety cleanliness operational efficiency issued tickets customers collected payment fees desired services educated customers promotions enhance sales displayed merchandise arranging appealing orderly way boost sales trained new associates cash register operations including opening conducting customer transactions balancing drawer waterpark attendant 012019 072020 holiday inn express hotel suites city state engaged safety devices monitored attraction operation reduce safety risks latched safety gate guests entered exited avoid unauthorized access attraction area followed posted height age restrictions denied access attraction guests minimum requirements resolved guest issues identifying source complaint formulating corrective action supervisor operated slides according written guidelines reduce injuries delivered information visitors including details interest facility rules policies promotional events education high school diploma 052022 spectrum high school elk river mn