orion mitchell specialist omitchellemailcom linkedin work experience specialist globaltech solutions 2019 current albany ny 123 4567890 albany ny implemented network monitoring solution using zabbix reduce network downtime 33 designed deployed scalable secure network infrastructure using cisco asa firewalls reducing security incidents 21 documented maintained network diagrams configurations standard operating procedures accurate updated documentation future reference implemented microsoft azure cloud services migrate critical applications reduce infrastructure costs 56 help desk technician bytetech solutions 20162019 albany ny resolved network connectivity issues 50 users per week ensuring uninterrupted access critical resources systems improved average response time help desk tickets 26 efficient troubleshooting resolution techniques implemented vmware vsphere virtualization technologies resulting 39 reduction server hardware costs improved scalability provided enduser training network troubleshooting techniques best practices resulted 42 reduction user errors lead bartender hollow bar kitchen 20132016 albany ny developed implemented new cocktail menu resulted 16 increase drink sales within first month conducted regular staff training sessions responsible alcohol service decrease alcoholrelated incidents 18 reduced procurement costs 12 vendor negotiation regarding pricing timely delivery bar supplies education bachelor science computer science carnegie mellon university 20112015 albany ny skills network protocol analyzer python 3 microsoft azure vmware vsphere itsm cisco asa oracle database zabbix certifications vmware certified professional vcp