jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary talented software developer equipped great coding debugging project management abilities accomplishes project goals consistently elegant scalable code works great team members agile scrum frameworks skills automated processes coding debugging microsoft windows office multitasking prioritization tracking documentation customer service support issue resolution tracking service schedule coordination resolving problems incidents analytical methodical software evaluation teamwork collaboration troubleshooting network issues root cause identification application process improvement kayako support ticketing system remote technical support database management hardware software configuration security certification linux certification unix shell scripting mysql service desk team management experience application support engineer 012021 current cox enterprises fort myers fl conducted root cause analysis identify basis application problem collaborated internal teams resolve customer issues support customer service goals delivered technical support clients offering solutions based specific problems concerns debugged repaired application issues performed troubleshooting resolution companywide technical issues updated maintained knowledge base information documentation future reference assisted development implementation quality assurance initiatives optimized application process flow improve performance installed modules databases meet client specifications administered onsite support application engineering custom products unique interfaces suggested changes support practices drive improvements restored applications using programming languages pyton ruby applied innovative approaches application design creative inception planning contributed requirements gathering design development meetings increased efficiency task automation identified debugged fixed system bottlenecks problems promoted positive customer support training experience application completion software engineer 112019 012021 executech spokane wa recommended enhancements updates system software based performance data user feedback engaged user experience designers crafting clean interfaces simple intuitive interactions functions software package engineered crossplatform software exported system performance data integrated scanning component work server system contributed sales presentations translate technical information easytounderstand software solutions introduced automation tools enhance workflow tackled development tasks based system requirements documented approaches coordinated project managers meet development timelines plan testing liaised qa testers perform testing meeting various parameters developed mitigation strategies prepared standard operating procedures education training bachelor science bussiness information technology management 042021 western governors university austin tx aws certified developer aws solutions architect professional certifications