professional summary jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom systematic resultsoriented highly skilled professional six years web support microsoft sharepoint 2010 site sub sites configuration team intranet extranet supervision designing customizing list library web parts team sites including site collection lists document libraries content types custom lists armed keen attention detail problemsolving skills essential meeting customers expectation requirements skills analytical thinker customer service adobe creative suite windows operating system build configure maintain sharepoint sites troubleshooting fast learner office 360 problem resolution microsoft sharepoint 2010 skilled multitasker page design implementing sharepoint sites work history web support specialist current current imri united states army corps engineersaceit city state part web team responsible providing web customer service support via service track tickets sharepoint sites united states army corps engineers districts regions duties include sharepoint site setup helping customers use sharepoint page redesign managing permission setup sharepoint site setup troubleshooting offered efficient web services maintaining knowledge latest industry technologies software tools processes collaborated users support train responded concerns requests sharepoint sites site collection designed necessary custom views sharepoint sites features web parts line local policies configuration standards capitalized technical expertise directing following sharepoint sites subsites layout structure content company system site collection central administration interfaces service track tickets permission group sharepoint sites site collections collaboration users groups closely coordinated web content managers utilizing web part pages web part configuration built lists document libraries custom lists libraries effectively supervised intranet extranet team sites built microsoft sharepoint 2010 promptly addressed troubleshoot sharepoint issues comprised services administration settings site collection configuration effectively supported customers learn ways using microsoft sharepoint managing site without help web support team contributed restructuring development usace districts intranet front page well organized easy navigate improved client interactivity redesigning federal agency websites received positive responses supervisor gratitude expressing outstanding service received customers wcb support specialist lockheed martin united states army corps engineersaceit city state 2009 current part web team responsible providing web customer service support via service track tickets sharepoint sites united states army corps engineers districts regions duties include sharepoint site setup helping customers use sharepoint page redesign managing permission setup sharepoint site setup troubleshootingconducted annual quality control assurance involved troubleshooting site pages checklist trained customer migrating current sharepoint website new location fixing occurring issues managing sites took charge providing web portal services troubleshooting existing sharepoint site monitored strict adherence sites setup page format permission setforth rules regulations directed strategized sharepoint publication sites additional significant file information involving metadata description title name worked closely record managers upgrading old static site sharepoint site systematically led provision web support usace employees internal team intranet extranet publication site administered site startup maintenance permission access sharepoint utilization evaluation service track tickets incoming requests successfully redesigned intranet team website static sharepoint new functionality design custom forms enabled customers throughout usace districts easily navigate wcb support specialist caci city state current current took charge providing web portal services troubleshooting existing sharepoint site monitored strict adherence sites setup page format permission setforth rules regulations directed strategized sharepoint publication sites additional significant file information involving metadata description title name worked closely record managers upgrading old static site sharepoint site systematically led provision web support usace employees internal team site intranet extranet publication site career highlights administered site startup maintenance permission access sharepoint utilization evaluation service trak tickets incoming requests successfully redesigned intranet team website static sharepoint new functionality design custom forms enabled customers throughout usace districts easily navigate webmaster united states army corps engineers 20062009 installed configured managed organizations website well maintained usability optimizing features graphics web colors enabling fast download better access users utilized adobe creative suite flash illustrator macromedia dreamweaver photoshop designing several graphics intranet web pages cultivated harmonious relationship assisted customers updating webpage contents ensured coherency ease navigation career highlights received numerous distinctions including performance recognition award army corps engineers san francisco district award district commander contributed development implementation organizations web pages san francisco district south pacific division collaboration public affairs offices restructured sites contents link integrity effectively addressed clients request objectives leveraged technical capabilities conceptualizing executing following company web site intranet internet compelling graphic content layout web pages graphics logos backgrounds animation automated presentations sound designs style sheets downloads video intro front page creative web pages online forms interactive tools intranet use certifications security comptia department defense dod certified internet web professional ciw web foundations associate education bachelor fine arts visual communication american intercontinental university hoffman il bachelor arts art digital cal state university hayward hayward ca art digital