summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom resourceful branch manager offering 17 years experience challenging fastpaced banking environments amiable professional known leading constructive cooperative working relationships within team setting skills customer service skills ambition desire succeed motivating teamwork ability sell products services experience relationship banking manager republic services inc middlesex nj 022020 current addressed inquiries clients relationship management department team members generated new leads various prospecting methods presenting opportunities sell services build larger client base provided customers firstrate experience developed longlasting relationships consulted small business customers determine needs means propose personalized banking solutions built strong rapport new existing clients better serve financial needs promote branch loyalty maximized branch revenue optimizing daily operations worked closely team members deliver project requirements develop solutions meet deadlines met exceeded sales goals promoting bank products services customer interactions assigned tasks associates fit skill levels maximize team performance trained employees additional job positions maintain coverage roles times met associate establish realistic monthly sales goals supervised trained customer service team members provide exceptional service driving retention satisfaction conducted special service account transactions customers including ordering checks placing stop payment orders assisted customers bank operations including opening accounts accessing safe deposit boxes atm operations entered transactions computer issued customer receipts identified reported suspicious behavior security personnel appropriate opened new customer accounts including checking savings lines credit responded assisted customers account inquiries updates cashed customer checks verified identification checked account balances accordance bank policy demonstrated expertise identifying mitigating potential fraud transaction risks welcomed customers offered pleasant service entire transaction identified eliminated errors balancing atm transactions teller cash dispensers teller cash recyclers explained bank services financial products applicable fees customers increased knowledge banking products services actively participating available training classes workshops offered employees identified customer financial needs goals objectives offered appropriate financial products suit needs served large number customers high volume shifts remained composed professional stressful situations researched banking guidelines statutory requirements stay updated new laws applications fulfilled diverse duties provide customer service operate money counters balance replenish atms maintain accounts open new accounts balanced daily cash deposits vault inventory zero error rate managed customer referrals help financial services team members capitalize sales changes clotomer service representative 072006 022020 education training freedom mortgage montgomery al delivered service support customer paving way future business opportunities supported customer service goals enhanced relations friendly knowledgeable positive communication delivered fast friendly knowledgeable service routine questions service complaints set activated customer accounts made outbound calls obtain account information asked probing questions determine service needs accurately input information electronic systems educated customers special pricing opportunities company offerings lcon officer assistant 072005 072006 fredbeans langhorne pa checked applicant credit personal references employment histories conveyed acceptance rejection customers mail telephone person prepared delivered loan documents title escrow teams hloman resources assistant sevier county bank city state 072004 072005 developed maintained training materials benefits packets new hires guided new hires orientation onboarding explained documentation requirements facilitate hr process verified previous employers references determine applicants employment acceptability filed documents delivered mail performed bookkeeping facilitate office operations hr department created organized maintained employee personnel files keep sensitive data secure new accounts cds iras safe deposit box tennessee bankers association knoxville tn bucness tennessee state technical knoxville tn high school diploma sevier county high school sevierville tn 051981