jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary resultsdriven human resources professional wellrounded experience functional areas hr labor law compliance policy integration employee relations performance management supports management effectively balances role consultant mentor gatekeeper control employerrelated risks grow management skills proven success understanding unique business needs ready take new professional challenges skills managing employee relations optimizing performance coaching leadership strategic planning work history 102017 human resources generalist current 072013 092017 012012 082013 education jd berkshire bank holden labor negotiations benefits administration organizational development integrating policies conducted multiple workplace injury investigations saving company claims updated implemented systems workers compensation fmla accomodations implemented covid19 program maintained loas benefits start end worked managers achieve compliance recommended necessary changes translated fully updated employee handbook collective bargaining union agreements negotiations recommendations processed unemployment claims acted company representative unemployment hearings identified hr training needs conducted training employees senior leaders recommending approaches effective continual improvements business objectives investigated responded complaints harassment discrimination employee grievances disputes responded disciplinary issues instructed senior leaders appropriate employee corrective steps union agreement organizational policies conducted exit interviews employees leaving company measure areas success opportunities improvement followed programs state federal laws closely assess effectiveness make proactive changes meet changing demands human resources coordinator burlington coat factory corporation lilburn ga worked implementation hris software onepoint daytoday go 350 employees onsite 200 employees located four locations managed full cycle recruitment process direct temporary hires assisted posting job ads filtering applications scheduling interviews assisting interview process drafting offer letters served company representative directed job fairs bring local talent long term seasonal positions networked local colleges integrated talent management process include analysis potential talent gaps development career plans identify retain current talent attract outside talent reduced workers compensation claims instituting corporate safety training program led osha safety training 200 plant employees accounts receivable prepare distribute payroll year end processes data audits workers compensation fmla requests vacation sick integration payroll attendance record tracking locations reviewed meal rest breaks overtime time keeping employees including temp agencies supported leads scheduling facilitated communication employees management keeping parties informed changes translating instructed senior leaders appropriate employee corrective steps customer service representative pgim global short duration high yield fund inc virtual office mt crosstrained provided back customer service managers surpassed daily sales goals customer rewards accounts goal optimal service maintained uptodate customer accounts inventory knowledge product service changes answered constant flow 50 customer calls promptly per day avoid wait times resolved customer concerns successfully met aggressive deadlines fastpaced environment fielded customer questions regarding available merchandise current prices upcoming company changes sales promotions liaised management sales team better understand customer needs develop solutions accomplish shared objectives john f kennedy college law san diego ca relevant coursework completed business organizations law data privacy law immigration law awarded highest course grade witkins award academic excellence civil procedure skills spring 2021 witkins award academic excellence civil procedure skills fall 2020 deans list academic year 20202021 bachelor arts communication studies california state university stanislaus turlock ca concentration relational organizational communications minor sociology deans list spring 2015 fall 2015 spring 2016 associate arts speech communication modesto junior college modesto ca awarded communication skills recognition affiliations society human resource management shrm next concept hr association nchra contra costa region contra costa county employer advisory council