jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary detailfocused resultoriented sharepoint administrator extensive knowledge troubleshooting itrelated issues effective training skills dedicated organized selfdirected team player strong communication relationshipbuilding skills capable identifying potential problems providing recommendations resolution highlights customer service analytical thinking problem solving sharepoint administration build configure maintain sharepoint sites operational support microsoft onedrive sharepoint migration documentation reporting procedures implementation training coaching troubleshooting technical support configuration management servicenow ticket system microsoft teams site mantainence education american intercontinental university hoffman estates il 2006 bfa visual communication cal state university hayward ca 2004 ba art digital graphic design web design certifications security issued 2010 security ce continue education experience ivalua web support specialis fremont ca 012015 012016 client us army corps engineers effectively supported customers learn ways using microsoft sharepoint managing site 25 without help web support team analyzed sharepoint related problems reported endusers using problemsolving diagnosing troubleshoot effective method resolving problem implementing solution responded users request via remedy service track ticket system assist incidents site setup developed solution researching investigation plan projects devery tested troubleshooting methods devised innovative solutions documented resolutions inclusion knowledge base support team use collaborated crossfunctional development team members analyze potential system solutions based evolving client requirements assisted employees training increase sharepoint knowledge 25 usability features functionalities functioned inclose collaboration web content managers utilizing web part pages web part configuration builtin lists document libraries custom lists libraries html css designed essential custom views sharepoint sites features web parts line local policies configuration standards effectively supervised intranet extranet team sites built ms sharepoint leveraged technical expertise directing sharepoint sitessubsites collaboration users company system site collection central administration interfaces servicetrak tickets permission group lockheed martin web support specialist city state 012009 012015 client us army corps engineers trained employees migrating current sharepoint website new location fixing occurring issues managing sites acquired control providing web portal services troubleshooting existing sharepoint site monitored strict adherence sites setup page format permission set forth rules regulations directed sharepoint publication sites additional significant file information involving metadata description title name worked closely record managers upgrading old static site sharepoint site administered site startup maintenance permission access sharepoint utilization evaluation service track tickets incoming requests redesigned 6 intranets team websites static sharepoint new functionality design layout custom forms caci webmaster city state 012006 012009 client us army corps engineers restructured sites html creating contents testing link integrity effectively addressed clients requests objectives creativity site layout translated web development requirements concrete user flow interaction designs installed configured managed website well maintained usability optimizing features graphics web colors enabling fast download better access users researched existing business system processes increased site traffic 15 ensuring changes enhanced functionality increased navigability fluidity visual appearance consistency modern trends developed coded installed tested debugged documented web applications using appropriate editors created built mobilefriendly websites transitioned legacy site mobilefriendly platform work history csi companies inc pc deployment tech pola alto ca 022019022020 db healthcare desktop support windows 10 migration tech redwood city santa cruz ca 022018 2019 insight global windows 10 migration tech oceanside ca 112017 2018