jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional overview highly skilled accomplished information technology manager 16 years expertise planning implementing streamlining systems ensure maximum customer satisfaction business revenue strong leader demonstrated ability work effectively individuals levels functional areas exceptional communication project management skills ability successfully manage multiple priorities assignments skills platforms windows 2000 2003 server professional windows xp pro ica ms exchange 2000 home win 3119598 dos 622 citrix cisco 2500 switches sonic wall hardware hardware hp ibm dell intel based server desktop platforms vpns hp laser jets toshiba e310 color copier toshiba sony laptops intertel software ms office visio citrix metaframe xp symantec pc anywhere virus scan adobe acrobat illustrator photoshop partition magic adware ghost antivirus utilities win fax mcafee spyware networking tcpip wireless 80211 abg dns wins dhcp relevant experience information technology manager network engineer 022006 current criterion systems kansas city mo responsible daytoday operations functions wilkes mchughs six offices 300 staff members currently lead team 6 professionals developers planning upgrades implementation systems business applications development new software tools work closely cio senior management ensure business technology objectives aligned researched new technologies calculated future needs achieve accurate capacity planning negotiated hardware software purchases maintenance contracts dramatically reduced costs maintenance virtualizing companys infrastructure using vmware reduced physical servers 50 4 streamlined disaster recovery processes planned executed active directory domain migration 2008 2012 r2 coordinated planning migration mpls network 8 sites including upgrades routers switches network equipment increased speed reliability company email migrating microsoft exchange 2010 2016 streamlined operations designing new citrix infrastructure using netscaler load balancers ensure better speed connectivity less downtime remote offices led planning implementation disaster recovery site atlanta created companys first comprehensive business continuity plan tested success installed configuring barracuda spam virus firewalls resulting reduction spam 40 enforced security policies managed monitored updated spam filtering virus malware prevention systems reduced desktop application deployment times 60 designing implementing microsofts system center configuration manager conducted training internal systems local procedures technical subjects company employees coordinate external technology vendors internal staff members thirdparty consultants network engineer 092003 012006 netinterlink city state administered managed windows 2003 server network environment responsible lan wan duties local remote networks acted technical consultant clients various projects provide enduser support windows xp 2000 operating systems installed implemented exchange 2003 mail server implemented server desktop security using mcafee enterprise epolicy orchestrator installed configured web servers ftp servers pop3 mail servers manage cisco 1900 switches 2600 routers configured vpn remote access users implemented software domain policies patches upgrades using group policy sus trained new employees systems administration web development education bachelor science management information systems university maryland university college college park md certifications microsoft certified technology specialist 2008 mcts 2008 citrix certified administrator cca