experience jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom information technology supervisor 072015 current cypress energy oh oh bahrain communicated manager maximize development efficiencies resolve technology issues responsible veeam endpoint backup replication firewalls setup windows servers mac platforms networking ms nav 2016 micros pos foodics opera pms asset inventory ms office adobe suits avaya pbx eset endpoint security av regular database backup maintenance rp ms nav harms spa salon software fidelio mc opera micros 3700 simphony 24x7 pos onsite support oracle micros 3700 simphony 27 mr6 foodics support including ws configuration menu item setup users administration setup migrating operating systems join users domain windows server 2008 2012 veeam endpoint security backup replication tape library maintenance opera pms ver40 50 complete client setup maintenance fidelio materials control client installation support support cloud end user backup maintenance firewall configuration vpn management cyberoam sophos devices including wifi routers setup avaya pbx voicemail box softex backup maintenance support suprema biolite essl biometric devices sql db backup strong experience ms word excel powerpoint applications regularly monitoring 41 locations including abroad cctv dvrs hikvision dahua alston cp plus maintain camera physical security systems assists financial planning including purchase new equipment software needed also managing cloud base asset inventory management system talking staff clients series actions either face face telephone help set systems resolves issues ensure workstations servers regularly patched os updates throughout company including branches establishes working relationships others department collaborating new technology needs expanded uses existing technologies increase functionality efficiency closely collaborated project members identify quickly address problems coordinated ongoing technical training personal development classes staff members wrote policy procedure manuals governing internal use reviewed assessed architecture design implementation testing deployment needs identify project requirements costs information technology coordinator 072013 072015 city cincinnati oh cincinnati oh installation upgrading office applications maintenance microsoft outlook database management setup install administrating file print servers also configuring shared files folders setup eset endpoint security onto desktops configure real time antivirus protection restricted user access network applications support network mfp printers standalone printers fax machines ups projector resolved hardware failures troubleshooting hard drives diagnosing memory issues checking power supply oracle vm vmware virtual machines management vpn configuration site site office 2007 2010 support maintenance ms outlook database troubleshooting providing routers configures different modes implementing business networks terminates network telephone points emergency basis travels onsite abroad directed manager maintains depts filling system eg purchasing files lpo receipts audit purpose 24x7 onsite remote support oracle micros systems liaise hardware software suppliers regarding purchases asset inventory management lab technician 092010 072013 luxottica group fairview heights il ubuntu linux 104 lts installation maintenance project development multimedia presentation system works ms word excel adobe premier photoshop pagemaker illustrator fcp network file sharing printers installation troubleshooting onsite maintenance software hardware issues installation repair pc hardware windows deployment provided daytoday hardware software technical support manage administer scheduled backup nas external disk virtual learning environment support students worked windows 7 ubuntu education linux maintain proficiency teachable level computer technical support 062009 092010 icm infotech city state configured hardware devices software set work stations employees responsibilities windowslinux based pc troubleshooting banking field windows 98 nt xp installation maintenance tally 72ver client installation maintenance office outlook maintenance installation networks onsite support network structuring sharing printer installation support dotmatrix lj inkjet created support documentation empowered enabled user community extend skills leverage system features find resolutions questions without intervention support team education computer word processing english 1st grade computer 092012 board technical examinations govt kerala kerala india certificate computer hardware maintenance certificate computer hardware maintenance 072006 icm infotech kottayam kerala india typewriting english computer word processing 2nd grade 082010 board technical examinations kottayam kerala india diploma computer hardware maintenance 042009 model polytechnic college mattakkara kottayam kerala india computer hardware maintenance computer hardware maintenance 042006 icm infotech kottayam kerala india bachelor arts english 042005 sree sankaracharya university sanskrit kalady kerala india summary dedicated result oriented professional 10 years experience achieving ambitious goals challenging environment diligent forwardthinking adaptable dynamic company customer project needs successful motivating teams meet demanding timelines highly motivated techsupport professional skilled troubleshooting analyzing resolving complex technical problems utilizing advanced resolution procedures highlights windows servers active directory antivirus backup replication micros foodics pos support database management windows mac operating systems computer hardware networking additional information technical skills clean bahrain driving license certifications asset tracking inventory documentation reporting team management supervision windows server 2012 install configure administer active directory issued linkedin learning linux command line issued linkedin first aid training issued jb international training bahrain