jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary strategic business professional experienced impacting business direction via successful leadership decisions talented providing key plan development implementation veteran creator successful business plans strategic development initiatives flexible hard worker ready learn contribute team success skills operations administration executive leadership teambuilding staff supervision 24 x 7 data center operations management vendor negotiations management operating systems protocol management multimillion dollar budget management project program management experience 072020 current chief operating officer coo yuvo new york ny video teleconferencing vtc lanwan network management spreadsheets accounting reports dr coop development implementation contingent planning statement work sow development requests information proposals rfirfp strategic planning establish enforce policies procedures achieve goals objectives conduct employee evaluations review performance provide constructive feedback enhance achievement organizational goals direct monitor 20 employees delegating tasks assessing reports subordinate supervisors measured effectiveness service delivery methods procedures identify areas needing improvements implement changes plan monitor approximately 10 million annual budget reviewing approving expenditures provide technology oversight monitoring organizational effectiveness efficiency lead recruitment hiring termination decisionmaking devising staffing initiatives directing leaders prepare forecasts estimate funds needed staffing supplies equipment 112015 062020 director information technology nursing maryland board mbon city state established vision strategic plan mbon developed implemented short longterm technology programs determine performance measurements outcomes investment needs collaborated mentored technology staff promoting synergetic partnerships credibility teamwork attended ongoing seminars workshops continuing education courses remain current emerging technology advancements analyzed financial data developed budget managed expenditures technology services anticipated future trends using strategic planning resulting balancing risktaking continuous innovation coordinated managed prepared rfps rfqs purchasing department recommending software hardware specifications streamlined mobile cloudbased computing blend efficient effective applications ongoing reliability testing 022014 012015 program manager infrastructure operations branch us nuclear regulatory commission city state planned conducted strategy meetings brainstorm new ideas deliver program milestone updates helped team members improve productivity performance handson coaching order achieve company objectives monitored created reports showcasing program outcomes communicate results clients stakeholders uncovered issues determine solutions assist program participants cultivated relationships community groups project stakeholders funding sources maximize program outreach tracked progress employing program documentation directives funding information vital program materials developed programs initiatives support organizations longterm goals designed implemented standard operating procedures various departments optimal efficiency improved crossdepartmental cooperation information communication processes providing presentations staff members administration maintained scheduling optimal quality standards keep audiences informed delivered conflict resolution moderating disputes grievances parties goal speedy fair resolution supervised employees oversaw operations programs ensure success generate 8 million revenue recruited hired toplevel employees expertise telecommunications infrastructure adding depth talent highly skilled team communicated effectively executive staff gain better understanding country rules laws regulations promoted efficient development legal parameters boosted performance drove cost controls achieving project overall objectives ensure customer satisfaction implemented security processes global organization established information data classification levels encompassing privacy trade secrets intellectual property monitored progress program implementation documenting communicating fulfillment goals encouraging consistency adjustment components analyzed program data assist strategic decisionmaking managed special projects increase revenue customer numbers reducing costs streamlining processes coordinated departments planning executing interdepartmental integration program plans projects developed maintained program budget forecasting costs documenting expenditures cultivated relationships senior executives program partners sponsors maintain stability program support funding overall direction consulted internal managers executives understand goals objectives liaising external partners develop implement program strategies assisted management development enforcement vendor performance standards suggesting approaches optimize vendor efficiency maintained uptodate accurate program files records 112012 022014 director financial systems branch us regulatory commission city state planned implemented strategies increase funding various approaches oriented trained directed staff achieve objectives improved training reduce knowledge gaps eliminate performance roadblocks oversaw staff financials key performance indicators manage business operations cultivated maintained positive relationships employees stakeholders recruited hired trained employees operations performance expectations liaised stakeholders address issues implement solutions improved staff morale optimizing workload support worklife balance developed department performance goals methods achieving milestones created companys mission vision statements motivate employees prepared annual budgets business negotiated vendor pricing save equipment supplies costs reviewed completed work verify consistency quality conformance creative plans generated reports provide data corrective actions improvements maintained crm database entering referral appointment data established strong relationships fortune 500 clients drive business development 022013 092013 deputy director acting customer service divisio us nuclear regulatory commission city state set agenda organized plans managed program operations updates new implementations oversaw enhanced customer service program plans operations strategies took targeted mandates created actionable plans collaborated four company branches manage local accounts communications understand business plans service needs authored narratives messages communications materials mass distribution well specialized communication distribution highvalue accounts managed division 50 government staff 30 contractors ensured information systems complied legislative regulatory requirements developed customer service division outreach marketing strategy managed operational budget excess 6 million dollars 012007 102012 director operations telecommunications us nuclear regulatory commission city state read interpreted technical documentation order accurately configure equipment oversaw staff financials key performance indicators manage business operations handled multiple simultaneous deployment projects strict deadlines continuously applied qualityimprovement methodologies improve work processes anticipated analyzed common connectivity workflow problems liaised stakeholders address issues implement solutions developed department performance goals methods achieving milestones improved staff morale optimizing workload support worklife balance negotiated vendor pricing save equipment supplies costs prepared annual budgets business created companys mission vision statements collaborated technical directors crew members organize schedules factoring production requirements materials availability leveraged market knowledge leadership increase profits established strong relationships fortune 500 clients drive business development planned implemented strategies increase funding various approaches managed 23 million budget 052005 012007 deputy cio director architecture pm us army criminal investigative commandhq city state brought projects ontime accordance budget quality standards handled continuous project monitoring management including developing forecasts tracking expenses approving payments forecasted scheduled monitored project timelines personnel performance cost efficiency created project plans established timelines integral phases assigned appropriate teams managed workflow achieved rfp submissions completion deadlines schedule made changes project scope cost implemented effective change management processes keep project uptodate led subcontractor meetings convey project requirements scope milestones regulatory compliance customized technology systems fit company needs enhanced development drove continuous improvement project delivery process providing strong program leadership completed fullscale project plans including overseeing engineering activities design processes presided subcontractor kickoff meetings review project requirements schedules compliance modified reconstructed project plans better align organizational objectives oversaw staff general system maintenance monitored internal financial budgets measure projections monitored changes updates technology systems maximized costeffectiveness projects value engineering processes assess methods materials means assessed project risks devised mitigation actions encompassing close attention contracts service level agreements subcontractors vendors external dependencies potential roadblocks coordinated complex contract administration including defining project milestones developing budget maintained vital business function throughout unexpected events managed disaster recovery applied extensive expertise system development lifecycle sdlc methodologies agile project management techniques manage multiple project teams managed automation budget excess 97 million dollars education training 051991 061979 ms information technology johns hopkins university university baltimore baltimore md bachelor science computer science university baltimore baltimore md 061xxx associate arts data processing community college baltimore county baltimore md