jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary team leader developer five years experience management sales customer service achieving positive outcomes result integrity hard work innovative thinking highlights qualifications include professional experience serving teams receiving regional national recognition excellence proven leadership motivation ability management volunteer roles strong verbal written communication skills experience organization staff volunteers multiple highpaced environments highlights guest services inventory control procedures merchandising expertise experience public relations intern 062016 experian brooklyn ny loss prevention cash register operations product promotions develop relationships media contacts ensure integrity within articles execute media events timely fashion write weekly press releases covering weekend sent fans sponsors develop manage content digital media platforms including websites facebook twitter instagram snapchat google youtube manage crisis communications develop talking points internal external audiences sales service coordinatorassistant branch manager 022014 052015 hilton worldwide orange ca individual recipient pinnacle award cincinnati region quarter one 2015 based results sales goal 250 retail quality assurance audit operational employee satisfaction index rating customer satisfaction index rating ensured compliance operational policies procedures provided workflow direction branch staff members assisted branch manager employee interviewing selecting training setting adjusting pay rates work hours directing daily work monitoring implementing compliance measures administering discipline evaluating performance recommending hiring termination decisions applied selling techniques open develop close sales creating product interest actively crossselling products actively pursuing potential customers addressed resolved possible escalated customer concerns complaints guest services supervisor 092012 082013 lgi homes inc oklahoma city ok organized 3040 staff members volunteers various events charlotte motor speedways tracks answered questions guests pertaining events facilities handled complaints area assigned help satisfy guests ensure positive experience problem solved positive manner ensure guests satisfied visit sales manager 062011 022014 best buy stores inc city state member store 1252 team awarded store year best buy co inc fy 2012 store received multiple top store month honors 20112014 richmond charlotte nc muncie recommended home store district 14 manager selected carolina district manager hr manager serve one two people turn around poorperforming store charlotte nc outcomes 12month appointment store earned top store quarter recognition t4 territory march 2013 reduced shrink significantly keeping thorough inventory applying company policies procedures implemented employee evaluation process uphold policies employees coached trained existing new employees company sales techniques behaviors goals culture increased customer satisfaction index applying best buy practices points customer contact supported goal achievement modeling strong salesmanship positive behaviors driving customer satisfaction retention goals coordinating relationships surrounding businesses best buy stores local community sourced interviewed hired employees individual business group continually coached trained new employees building confidence role playing weekly oneonone consultations provided coaching recognition feedback create open approachable culture store managed profit loss statements opened closed store handled cash prepared bank deposits audited cashier drawers created employee schedules analyzed stores performance indicators team selling behaviors goals develop action plans address objectives achieve desired business results served employee experience committee eec chairperson three stores built relationships businesses organizations local area coordinated volunteer efforts 12 largescale community events year ensured minimum 10 volunteers event secure 1000 donation 501c3 public relationssocial media manager department athletics 032011 052016 indiana university east city state promote indiana university indiana university east mission fans iu east iu east athletics consistently show ability think feet adapt sudden changes write design administer questionnaires recruitment letters students coaches social media director athletics promoting sports twitter facebook instagram snapchat iueredwolvescom plan execute visits prospective students competing teams sponsors organize athletes visits help build connection prospective recruits organize fundraising events athletics serve event manager athletic events organized event staff logistics education bachelor science business administration august 2015 indiana university business administration professional affiliations member indiana university east alumni board directors july 2015present member indiana university alumni association august 2015present michael claire 2 interests indiana university east assistant coach mens womens track field spring 2015present cross country fall 2015 present teams earning usatf level 1 certification completed 8month academy cultivating talent center leadership development indiana university east school business august 2014april 2015 alumni advisor students today alumni tomorrow stat club july 2015present served emcee campus life external affairs events august 2013august 2015 volunteered track team special olympics held richmond high school interacted athlete participants facilitated meet events march 2015 4 year social media coordinator student activities advisory team august 2011august 2015 community volunteer annual reidride fundraising program reid health generates support donations thousands pairs shoes distributed schoolage kids greater richmond area 2012present volunteer richmond parks recreation city fit 5k 2012 2014 2015 volunteer united way may 2013 skills c cashier coaching com content crisis communications customer satisfaction directing direction driving fashion fundraising hiring hr inventory letters logistics director modeling policies press releases profit quality assurance recruitment retail selling sales websites workflow articles additional information leadership community outreach indiana university east assistant coach mens womens track field spring 2015present cross country fall 2015present teams earning usatf level 1 certification completed 8month academy cultivating talent center leadership development indiana university east school business august 2014 april 2015 alumni advisor students today alumni tomorrow stat club july 2015present served emcee campus life external affairs events august 2013august 2015 volunteered track team special olympics held richmond high school interacted athlete participants facilitated meet events march 2015 4 year social media coordinator student activities advisory team august 2011august 2015 community volunteer annual reidride fundraising program reid health generates support donations thousands pairs shoes distributed schoolage kids greater richmond area 2012present volunteer richmond parks recreation city fit 5k 2012 2014 2015 volunteer united way may 2013