jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary highachieving project management professional effective leading directing large scale highvisibility complex projects inception launch working crossfunctional environments us aboard 25 years progressive management experience repeated success developing project initiatives directing project plans achieving revenue performance targets excels recruitment talent acquisition dedicated identifying cultivating team members skills talents improve team performance efficiency possess excellent communication organizational analytical capabilities devises innovative solutions resolve business technology challenges proven abilities project leadership project delivery process improvement building lasting relationships multiple business areas highlights program project management program project planning requirement analysis development planning issue risk management change control management communication planning resource management quality control accomplishments relationship building detailoriented superb time management skills budgeting forecasting process improvement organized resultsoriented recipient chairmans award 2000 st paul companies highest award outstanding quality achievement experience release coordinator 2013 2015 bluegreen resorts lehi ut contributed creation policies procedures release management production transition facilitated training sessions development teams new policies procedures partnered development testing business teams ensure release management deliverables incorporated project schedule resources project team understood roles deployed 27 production releases consisted implementing 342 individual applications production coordinated deferred defects impacted teams resolution document generation 2013 responsible automating contracts certificates hcr emc leveraging third party vendor tool managed integration backend systems health care reform compliance changes supported build infrastructure support tool development production regions managed vendor deliverables financial invoices managed issuerisk escalation dependencies change requests milestones status reporting senior management management resources scope schedule budget quality risk communications stakeholders tricare program 2012 responsible delivering enhancements several applications det uis support tricare dental contract metlife acquired established managed secure transmissions data metlife government external vendors managed requirement analysis new existing transmissions ensuring compliance diacap nist standards provided project management guidance support teams managed scope requirements project schedule resolved issuesconcerns required reporting pmo facilitated dailyweekly checkpoint meetings senior project lead 2011 112012 aetna inc cleveland oh responsible leading multiple concurrent projects business critical application uis overseen project management activities sdlc phases managed shore resources delivered projects time budget post implementation defects pmo manager 2009 2010 aetna inc dayton oh responsible converting metlife customers alternative id eliminate use social security number developed process model utilizing centralized cognizant testing conversion team created process guides tools templates streamline conversions enable transferable process model facilitated process model meetings pmo business pmo cognizant overseen conversion activities external partners analysis conversion phase facilitated monthly team meetings checkpoints business external vendors monitored risks issues communicated status levels management utilizing varied delivery platforms senior project lead 2008 2009 boeing miami fl responsible implementing enhancement releases conversion alt id client specific requests critical business customers provided guidance support uis team external teams project tasks issuesconcerns project planning estimating facilitated itbusiness weekly meetings provide status issue resolution facilitated gate reviews meetings alt id steering committee provided weekly status reports clarity omms senior project lead 2007 2008 nvr inc morristown nj leadership roles supporting various applications across metlife coordinated qas tasks applications enforced qas processes followed phases testing mentored several qas leads resolved issues concerns provided guidancesupport ad teams created metrics utilized senior management project manager 2006 112006 city boise boise id responsible creating quality assurance team centralized responsibility qa testing within new team partnered cognizant determine resource needs approach creating testing team partnered internal metlife teams across enterprise discuss best practices within qa organizations created documented procedures guidelines templates qas processes determined best practices tool usage responsible management resources scope schedule budget quality risk communications stakeholders ultimately success testing many applications application owner 2005 112005 walt labs spring tx managed team 14 associates responsible deliverables mass sales support application managing phases project development cycle requirements implementation implementing deliverables time high quality led side project create new portal consisted assembling crossinstitutional team define requirements desired technologies design project manager 2003 112016 walt labs chicago il managed team 9 associates responsible deliverables soldcase workdesk application 5 feeds soldcase managing phases project development cycle requirements implementation implementing deliverables time high quality mentoring training others including project lead mainframe clientserver developers bringing depth knowledge balance team managed successful startup health plan services third party administrator hps coordinated tasks needed establishing connection hps worked various areas across metlife organization including enterprise technology security risk management business management office implemented successful mini soldcase release changes discovered late project facilitated managed successful joint application design process dental flexibility contractual change project responsibilities included driving business requirements implementing baseline requirement paper cmm2 compliant metfacs archive project 2002 managed led metfacs archive project two successful project implementations actively managed completion metfacs archive database conversion consisted converting metfacs idms data new db2 database driving force behind startup archive reporting project created archiving strategy ensure essential data retained audit reporting purposes developed webreporting tool utilizing actuate software querying report data data accessible metlife enterprise reporting portal managed approved deliverables 18 cognizant offshore consultants 2 onshore consultants 6 internal associates facilitated coordinated meetings business groups offshoreonshore consultants internal application development groups managed archive budget 7 variance included forecasting tracking revenueexpenses monthly reporting rolled metfacs elimination report created initial shutdown plan elimination metfacs application included cut elimination plan system interfaces project manager 2002 112016 nvr inc west palm beach fl established cbs performance team articulated vision team worked together selected trained mentored 13 staff delivery expected results completed individual objectives development plans associates fostered strong sense teamwork recognition efforts created maintained positive professional work environment implemented fish philosophy within team explored delivered alternative solutions resulted value added enhancements strengthened metlife corporate billing system implemented several cbs releases produced significant impact user perception reduced processing time batch cycle completed significant stress performance testing identify changes needed support increase 75 number contracts billed successfully managed cbs performance project installation key 2002 priorities delivered aggressive system enhancements putting structure around work assignments putting associates positions contributed fullest extent increased system online availability 25 implementing quick hits online batch systems created extensive metrics track top 20 longest running production jobs eliminated 3 12 hours processing time nightly batch cycle project manager 062000 112001 american medical association washington dc strategically planned copilot full scale production conversion move policies st paul companies systems metlife systems successfully managed 24 direct reports implementation high profile project created project team 0 resources 24 direct reports interviewed hired employees contractors established lead structure team mentored 2 overall project leads oversee responsibilities planning technical support mentored 3 project leads lead sub teams environment conversion testing successful building maintaining relationships within team across metlife organization developed sense motivation purpose team coordinated efforts across multiple sites 18 subprojects 75 developers 6 managers 3 directors created project documentation phases project aid entire virtual team y2k coordinator 1999 112000 st paul companies city state coordinated y2k effort plato application developed overall project plan project documentation led 25 associates 6 phases testing eliminated 49 production jobs 100 modules plato system nominated chairmans award companys highest award outstanding quality achievement promoted project manager leading many successful projects implementation database coordinator 1994 111998 st paul companies city state maintained integrity plato databases multiple implementations coordinated release schedules coded database conversions oversaw change control process software changes coordinated effort data mapping metlife file layouts corresponding plato file layouts partnered auto home business owners discuss data mapping questions coordinated plus database conversion extensively changing structure 9 databases advised development staff solutions handling changes existing databases mentored cross trained staff rotated database group programmer assistant information systems consultant 071986 111993 st paul companies city state held many positions programmer assistant information systems consultant coordinated business system requirements business customers delivered quality code assignments analyzed requirements documented business objectives coordinated multiple system acceptance testing efforts page 2 5 confidential education masters certificate project management project management 2011 george washington university school business washington dc masters certification project management concentration project management certificate completion cobol ii iii 1988 st paul technical vocational institute st paul mn associate degree business technology data processing business technology data processing 1986 control data institute minneapolis mn pmp certification project management professional project management 2011 project management institute woodbury mn professional affiliations project management institute skills acquisitions actuate streamline ad application design application development approach balance billing system budget business management cmm clientserver consultant contracts conversion client databases database delivery documentation driving estimating senior management financial forecasting functional government hps db2 idms information systems inventory project management leadership mainframe people management managing meetings mentoring mergers office enterprise organizational philosophy policies problem solving skills processes process improvement programmer project development project lead project management project leadership project planning quality qa quality control quality assurance quick reporting requirement risk management sales support sdlc strategy systems development teamwork technical support vision y2k