jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary dedicated director information technology 19 years experience wellversed analyzing mitigating risk finding costeffective solutions excels boosting performance productivity projects staff establishing goals enforcing deadlines demonstrated success managing networking software sales support strategic planning project management network administration personal commitment education selfimprovement firm belief value practical knowledge handson experience highlights information technology management project management budgeting resource management vendor management project tracking product requirements documentation performance criteria tracking experience 072014 current managerdatabase administrator bellingham city bellingham wa responsible complete redesign internal infrastructure data collection process database infrastructure oversee vendor external contractor relationships budget strategic planning local management staff product requirements documentation new infrastructure database collection management reduced expenses 40 infrastructure redesign migrated infrastructure cloud based services reduce hardware expenses 092008 012014 information technology services director amentum charlottesville va director information technology services within 10 million company providing water resource management services clients multiple states oversaw network engineering desktop support security telecommunications disaster recovery planning documentation client services management supervision internal support staff contractor vendors maintained companys effectiveness efficiency defining delivering supporting strategic plans infrastructure developed maintained budget support company growth designed contractor staff development plans meet companys strategic vision core values implemented security operations procedures implemented tracking guidelines procedures ensure employees following entry exit protocols managed access control documentation outside contractors designed deployed internal windows linux network based user community current future needs 032002 092008 manager information technology services support toshiba business solutions city state oversaw internal infrastructure 8 million company providing office products services copier industry developed support structure integration techs support install client office equipment software meet toshibas standards created local support groups training toshiba client software open staff toshiba clients designed deployed internal windows network implemented security strategy secure internal network managed integration staff development plans project manager client software integration mange maintain contractor vendor relations 092000 092001 technical services manager businessedge solutions city state technical services manager businessedge solutions western regional offices managed budget procurement infrastructure denver dallas locations managed implementation teams internal client test environments production environments designed deployed network environment denver dallas offices included electrical network telecom facilities ms exchange 2000 admin ms sql server 70 admin database administration configuration maintenance project based hardware including sun enterprise servers hp unix workstations trained junior system staff consultants basic unix nt system administration configuration served configuration advisor regional consulting staff nt unix oracle 051997 022000 system database administrator greatwest life assurance city state responsible network operations including file print resource servers investments division greatwest lifeserved primary backup senior dbaassisted database administration including nightly backups table space file system management tuning user policy management database design implementation duties include project lead oracle migration project lead intranet development team designed developed intranet site disaster recovery created intranet documentation standards diagnose resolved network issues using standard networking utilities documented standard configuration division workstations storage division intranet education master science information system management marymount university arlington va information system management bachelor arts economics university new mexico albuquerque nm economics certifications itil foundations certified mcse nt certified docuware questys pro ecopy skills project management business solutions integration services network design deployment