jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary highly motivated sales associate extensive customer service sales experience outgoing sales professional track record driving increased sales improving buying experience elevating company profile target market skills payroll reconciliation timecard management tax law compliance benefits administration work history 112020 022021 remote banking support specialist essity aktiebolag publ sicily il wages deduction calculation employee file maintenance employment verification intuit quickbooks achieved high satisfaction rating 90 proactive onecall resolutions customer issues recommended products customers thoroughly explaining advantages documented detailed calls complaints using call centers crm database offered friendly efficient service customers handled challenging situations ease resolved escalated calls providing empathy resolutions little oversight 022019 092019 supervisor lead operator hgs nation safe drivers city state applied strong leadership talents problemsolving skills maintain team efficiency organize workflows created successful work schedules team member maintain deadlines fully staff shifts coached trained evaluated employee performance developed training task process guidelines communicating clear concise directions employees introduced team contests goals enhance productivity improve employee morale took cash credit card payments via phone person email 082017 062018 accounts payable payroll administrator accelerated contractors act architects llc city state accurately tracked verified approved vendor invoices posted client payments prepared weekly financial reports completed full cycle payroll weekly bases prepared owner draws tracked management bonuses enrolled employees benefits set pretax post tax deductions developed reports compiling summaries earnings taxes deductions nontaxable wages disability leave operated 10key calculators computers fax machines copy machines office equipment day day operation business 062016 022017 customer end user support specialist transcom city state provided complete account services scheduling new installs canceling services responded support requests end users patiently walked individuals basic troubleshooting tasks broke evaluated user problems using test scripts personal expertise probing questions resolved username password issues uninstallingreinstalling software applications verified proper hardware software setup retained existing clients developed new accounts extending high quality efficient support retention department upsold products services increase company revenue 112014 092015 customer end user support specialist alpine access sykes city state took inbound made outbound calls resolve customer account technical issues provided primary customer support internal external customers fastpaced environment leveraged consultative approach gather customer details technical data conferred customers concerns products services resolve problems drive sales increased customer satisfaction repeat business relentless pursuit resolutions problems arising pearson enrollment protecting company reputation loyal client base preserved revenue streams utilizing strong communication negotiation skills offering refunds last resort maintain customer satisfaction 122009 112014 office manager payroll administrator aatr llc city state communicated accurate information promotions customer programs products providing exceptional customer service driving retention organized budget documentation tracked expenses maintain tight business controls entered invoices requiring payment disbursed amounts via check electronic transfer bank draft calculated correct order totals updated accounts maintained detailed records inventory management hired managed developed trained staff established monitored goals conducted performance reviews administered salaries staff entered salaries rate changes retroactive adjustments overtime bonus vacation termination garnishments quickbooks adjusted employee taxes benefit deductions compliance federal state law processed year end 940 941 w2 w3s 022007 092009 hr payroll administrator southeastern glass systems ltd city state backed maintained accurate general ledger accounts conversion peachtree quickbooks cleared old employee files set filing system processes compliance federal laws set drug tests preformed background checks verifications processed benefits medical vision pension 401k sick vacation w9 i9 forms assist new hires reviewed benefits new hires held benefit meetings yearly benefit changed health insurance 401k submitted state federal tax payments 940 941 utc6 sales taxes completed yearend tax payments well 1099 w2 w3 reporting 052003 022008 bookkeeper payroll administrator genes seafood restaurants inc city state led payroll production 5 locations managed weekly payroll processing 150 employees multiple locations calculated salaries rate changes retroactive adjustments overtime bonus vacation termination garnishments using quickbooks peachtree aloha processed payroll garnishments tax liens child support responded employee questions requests information timely knowledgeable fashion developed reports compiling summaries earnings taxes deductions nontaxable wages disability leave processed benefits medical vision pension 401k sick vacation w9 i9 forms assist new hires maintained employee confidence protected payroll operations keeping information confidential education associate arts miami dade college miami fl