jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary highperforming operations manager bringing 4 years experience demonstrated record accomplishment healthcare setting including environmental services patient transport valet services proficient operational enhancements quality improvements team leadership based highly effective strategies crossfunctional collaborator wellversed developing successful teams motivating employees meet individual team objectives skills team leadership negotiation problem resolution quality assurance controls microsoft office expertise scheduling workforce training experience 072020 current operations manager chi health beach nd staff management process optimization staff retention operations management performance reporting multiunit operations management managed company operations responsibility patient room cleaning terminal cleaning scheduling training inventory control collaborated staff maximize customer satisfaction streamline procedures improve bottomline profitability managed 70 departmental associates provide optimal productivity multibuilding campus implemented policies standard operating procedures managed quality customer service logistics trained mentored supported highperforming team providing regular performance review feedback coaching deficient areas liaised hospital administration healthcare staff touchpoint develop structured business architecture capture key performance indicators kpis hospital throughput inspected staff assigned areas identify correct unsafe unauthorized practices evaluated processed shift reports assess metrics make proactive adjustments future plans assisted executive leaders decisionmaking processes creating daily reports suggesting areas development implemented conflictresolution tactics cooperating clients staff achieve team objectives managed daily operations including supervising multiple team members across 12 million square feet hospital 042019 072020 valet supervisor firstservice residential albany ca coordinated valet service large groups special events daily guest loads coached team members consistently exceed superior customer service standards led daily stand meetings convey new policies outline schedules correct performance deficiencies verified correct use procedures recordkeeping requirements valet team member notated damages vehicles reduce exposure risk lawsuits created exceptional customer service delivering safe seamless prompt parking experiences 122019 062020 sterile processing equipment technician ascension sacred heart city state gathered prepared instruments surgical supplies readied instruments sterilization procedures completed decontamination protocols placed orders restocked supplies decontamination area worked successfully diverse group coworkers accomplish goals address issues related products services 052017 022019 team lead patient transport touchpoint support services city state supervised team 15 employees operating beds stretchers wheelchairs equipment maintaining safety cultivating productive atmosphere promoted leadership position recognition strong work ethic demonstrated ability provide exceptional customer service provided patient transport using various equipment adhered safety protocols picked requested orders move equipment supplies assigned treatment areas motivated encouraged team members communicate openly constructively delegated daily tasks team members optimize group productivity fostered positive employee relationships effective communication training development coaching evaluated employee performance identified areas improvement communicated plans employees developed implemented policies procedures process improvement initiatives improve retention rates increase customer satisfaction assessed motivated empowered team members work build customer satisfaction loyalty support retention growth education training 122018 bachelor science sport management university west florida pensacola fl accomplishments deans list honoree summer 2016 fall 2016 spring 2017 summer 2017 spearheaded nudge newly emplemented employee engagement program one first accounts florida market resulting decrease annual employee turnover increase employee engagement scores promoted 3 times 4 years one 6 cfes center excellence certified accounts touchpoint support services entire country age 26 activities honors 4 year captain allconference standout university west florida mens basketball team lead team first 20 win season school history former professional basketball player belfast star belfast northern ireland brother beta beta phi chapter phi beta sigma fraternity inc fall 2015 2 year member student athlete advisory committee saac