jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional profile highly motivated selfdriven systems analyst vast experience various environments technologies support multiple departments across enterprise expertise software development lifecycle sdlc computer systems validation csv looking opportunity apply develop strong analytical skills problem solving techniques qualifications documentum dcm documentum d2 ms access vba c c html assembly language programming project leadership strong technical skills analytical skills problemsolving skills organizational skills communication skills systems analyst general application support software development data communications system administration relevant experience experience expertise sdlc small large projects proficient sdlc computer systems validation requirements documentation 1999 102015 consultant yardi waltham provides consultant expertise various roles supporting mcneil consumer healthcare including limited following applications shop floor application document management application timekeeper application business process applications knowledgeable sdlc process gxp sox compliant applications supported applications fda validated applications requiring significant computer system validation experience project leadership roles several projects including application upgrades provides support gxp compliant document management application based documentum d2 well older documentum dcm environments support includes detailed analysis issues including document transformation printing issues reporting general user troubleshooting providing level 2 production application support attend user requests itsm emails monitoring support mailbox support hours generating scheduled adhoc reports users daily consistency checks ensure proper functioning servers services documentum jobs related activities bug fixing application supported may require change requests providing solutions minor enhancements application requires change requests responsible root cause analysis recurring issues escalating level 3 support application core team issue scope level 2 follow different support groups like windows team dba team needed monitoring validation environment ensure proper functioning monitoring training environment ensure user training run smoothly provides support sox compliant payroll application tracks hourly wage employees times reports jj corporate system provides support multiple microsoft access database applications prior support including designing developing testing vba code databases excel spreadsheets provided support fdavalidated manufacturing application aided shop floor reporting activities involved manufacturing process well creating managing reporting nonconformances involved various roles projects support rollouts upgrades windows operating system 011990 011999 consultant yardi provided consultant expertise customers various roles expertise including limited following responsibilities provided design development testing support clientserver messaging application provide communication vax ibm systems large steel company provided design development testing support electronic batch record application within large team consisting consultants customer provided relational database expertise multiple projects various applications technologies provided training several digital products customers provided system administration support several customers 011985 011990 systems programmer education 1996 1985 intel corp dallas tx designed developed tested supported realtime clientserver application provide messaging communications vaxvms application ibm application application tracked movement trains locations application originally written assembly language later converted c provided general system network administration support ms computer science data communications villanova university villanova pa computer science data communications ba computer science lasalle university philadelphia pa computer science skills analytical skills assembly language c c clientserver communication skills consultant data communications database applications dba databases designing document management documentation documentum html ibm managing manufacturing process messaging microsoft access ms access excel spreadsheets windows operating system windows windows 2000 windows xp network administration operating systems organizational skills payroll programming project leadership realtime relational database reporting sdlc servers system administration user training troubleshooting upgrades validation vax vaxvms vista vba windows server written affiliations