jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary professional economics 7 years experience financial sector administrative assistant manager analyst customer services optimizing work methods planning execution daily activities correspond position ability work fast paced environment successful maintaining multiple tasks able work well individually team dedicated focused achieve objectives highlights leadership strategic planner customer relationship management support financial trader analysis accomplishments improved department efficiency 40 implementation strategic workflow process improvements maintained accurate accounts including cash inventory prepaid fixed assets accounts payable accrued expenses line credit transactions created new operational planning strategy drive business development researched calmed rapidly resolved client conflicts mantain customer relationship education medellin 2014 bachelor science economics economics jessica claire experience tata consultancy services customer services city state united states 062016102016 support english spanish incoming call flow provide information new existing customers support needs finding solutions keep customers satisfied retain business navigate computer systems properly conduct objective campaign locate customer data electronic information records call accurately documenting status comments platform tata consultancy services colombia manager bpo analyst city colombia 052013 042015 lead team 15 professionals analysis coordinator risk management citibank international record national international ach transactions reduce risk fraud comply policies government regulations create monthly reports maintain business control define strategy bussines plan control volume transactions train suppot risk personnel new system implementations ans upgrades helm bank usa financial assistant trader city 092008 042013 support financial investment area buying selling financial assets advise customer investments higer returns find solutions customers necessities email phone calls organize electronic files maintain paper files updates verify details transactions including funds received total account balances deposite dividend payments settle invoices administer petty cash keep office day provide financial reports office supplies open ans assign new client accounts keep confidential information languages spanish english portuguese skills attention detail billing customer services data analysis documentation email english organize files financial financial reports investments leadership meetings microsoft office office portuguese risk management selling spanish strategic planning phone web page