jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary focused associate directortechnical engineer dedicated staying apprised new engineering tools techniques committed applying emerging technologies streamline product development business operations adheres ascribed business engineering goals driving constant process innovation iterative improvements addition successful entrepreneur operations supervisor looking develop team professionals achieving business objectives growth organization personal professional development team work history 042021 current associate director technology network engineer tyto athene city state led assisted technical upgrade projects clients working coordinating vendors developers integrations operational network analyzed architecture design scoping implementation testing deployment needs define project requirements managed separation service delivery threads intercompany programs managed service providers supporting program operations developed project plans identifying key issues approaches performance metrics identifies new business opportunities within contract collaborates recruiting open fill new positions provides technical engineering assistance phases network development operation management monitors network topologies develops evaluates alternative utilization configuration options develops process programs enhance network performance reliability conducts network testing technology insertion developmental software application testing required provides functional guidance supervision technical support training quality assurancequality control associate personnel serves tier 2 escalation subject matter expert responsible monitoring operating managing troubleshooting restoring services ip transport uc networks performs responsibilities network controlleroperator lead ip operations engineersite lead previous positions network controlleroperator lead network operatorcontroller intermediate noc subject matter expert ipuc awards tech quarter 2014 coined prime contract leading vtcuc technology standup 2015 082015 current fitness wellness coach achieve llc city state consult interview develop client solutions achieving weight management nutrition fitness energy overall wellness plans develop duplicable training systems simple follow teach others develop goals action success plans meet goals self team month develop leaders within team internationally diverse become independent capable leading teams host train weekly team meetings inperson online develop host present business business inservices support stronger communities relationships boost team morale created taught group exercise classes including hiit liit boxing boot camp circuit training etc foster positive client community relationships superb customer care followup motivated inspired employees maintain fitnesswellness creating implementing incentive programs create develop host member engagement wellness activities weight loss challenges fitcamps sporting events hikes races etc face face email phone social media leads followups previous positions distributor senior consultant qualified producer supervisor active supervisor developed organized group fitness health program gyms 50 members 112020 032021 associate director technology network engineer att city state led assisted technical upgrade projects clients working coordinating vendors developers integrations operational network analyzed architecture design scoping implementation testing deployment needs define project requirements managed separation service delivery threads intercompany programs managed service providers supporting program operations developed project plans identifying key issues approaches performance metrics identifies new business opportunities within contract collaborates recruiting open fill new positions provides technical engineering assistance phases network development operation management monitors network topologies develops evaluates alternative utilization configuration options develops process programs enhance network performance reliability conducts network testing technology insertion developmental software application testing required provides functional guidance supervision technical support training quality assurancequality control associate personnel serves tier 2 escalation subject matter expert responsible monitoring operating managing troubleshooting restoring services ip transport uc networks performs responsibilities network controlleroperator lead ip operations engineersite lead previous positions network controlleroperator lead network operatorcontroller intermediate noc subject matter expert ipuc awards tech quarter 2014 coined prime contract leading vtcuc technology standup 2015 062015 112020 gsmo network operatorcontroller lead att city state performs responsibilities lead att site supervisor gsmo disa pacific korea dgoc west ogden ut addition ip operations engineer tasks engages customer align contract requirements leads team meeting contract deliverables objectives identifies new business opportunities within contract collaborates recruiting open fill new positions research develop government new business opportunities corporate employee growth supervises mentors develops team 13 personnel meet business career life goals drafted training materials organized training sessions new employees coordinates collaborates supervisor identify areas improvement team business intercompany communication operations provides technical engineering assistance phases network development operation management installed configured supported local area network lan wide area network wan internet system monitors network topologies develops evaluates alternative utilization configuration options develops process programs enhance network performance reliability conducts network testing technology insertion developmental software application testing required helped users resolve technical problems basic troubleshooting access investigations equipment configuration provides functional guidance supervision technical support training quality assurancequality control associate personnel serves tier 2 escalation subject matter expert responsible monitoring operating managing troubleshooting restoring services ip transport uc networks 012014 042017 gsmo network controlleroperator intermediatenoc subject matter expert att city state led efforts move global video services technology full virtual noc motivated inspired educated trained developed junior controllers achieve career goals led trained instructed junior controllers monitoring troubleshooting reporting following standard operating procedures ip gvsuc technologies designed implemented standard operating procedures work instructions technical training procedures provide training understanding junior analystscontrollers daily basis attended weekly meetings analyze develop engineer solutions improve noc operations attended weekly meetings contribute facilitator project management office customer outreach served technical specialist monitoring managing operating troubleshooting restoring components disn including datavoice communications equipment multiplexers data terminal equipment transmission media performed proactive monitoring network alarms alerts identify components may lead already causing network degradations outages realtime configure troubleshoot restore voice video remote network services tactical training organizations execute reporting functions data input associated network management via incident problem management remedy ticket tracking system coordinate configuration management implementations ensure optimum dissemination information network efficiency achievement gsmo coin contractor quarter awarded chris kearns leading effort gvs technology performing exceptionally well ip training others learning transport 092011 122013 advance level 2 enterprise service desk technician caci city state maintain troubleshoot performance functionality requirements 850000 enterprise clients including active directory administration exchange server troubleshooting client configuration management logs tracks calls using remedy problem management database maintains history records related problem documentation interviews user collect information problem leads user diagnostic procedures determine root cause error supervise instruct develop technicians using local job guides following standard operating procedures interacting dod military personnel provide quality customer service worked team subject matter expert design engineer implement local job guides standard operating procedures faqs geared towards assisting training supporting technicians customers enterprise wide pioneer esd sensor program applying knowledge active directory assisted team developing system would ensure technicians efficiency increase customer service well recognize determine root cause incidents effort become proactive incident awareness problem management current active directory subject matter expert supervises instructs trains technicians active directory administration following local job guides apply system administration tasks worked sr crew chiefs tier 2 contacts developing netcop dashboard esd sensor program dashboard meant present image world assist proactive outages location may experience crew chiefs would able coordinate tier 2 contacts determine root cause issue actively work towards resolution minimize end user effect previous positions level 1 technician level 2 technician esd subject matter expert active directory subject matter expert achievements tech first quarter 2013 skills networking experience lan wan technologies odxc mspp prominaidnxadnx atm mpls l3vpnvpls l2vpn ipsec ssl vpn dmvpn bgp ospf eigrp network security experience general dynamics cryptographic devices kg175adg kiv7m taclane fastlane firewalls palo alto mcafee cisco asaasdm pix juniper srx traffic capture devices splunk wireshark netscout arcsight networking experience voice video cisco collaboration presence call manager cube session border controllers endpointscodecs polycom cisco tandberg sx series programming experience bash application experience remedy active directory sap business intelligence cisco prime collaboration cisco asdm gemx microsoft office visio tcoss etc operating system experience windows xp 7 8 10 unix linux platforms solaris ubuntu department defense related experience niprnet siprnet rel dmz web content filtering 2683 nos 2rcc dia jwics disancts emss nctams scheduling staff management business development key relationship management system upgrade design troubleshooting resolution remote support technical documentation strategic leadership education 052015 072012 certifications bachelor science science information technology security western governors university salt lake city ut associate applied science information technology network system administration heald college honolulu hi itil v3 foundations cisco certified network professional enterprise cisco certified specialist enterprise advanced infrastructure implpementation cisco certified specialist enterprise core cisco certified network associate routing switching security comptia security comptia project comptia linux comptia network comptia ciw web design specialist ciw javascript design specialist ciw database design specialist hdi customer service representative accomplishments tech first quarter 2013 caci contractor quarter gsmo disa pac gsmo committee member 2x hawaii state boxing silver medalist pearlside boxing lead assistant coach 2007current ayso soccer coach 2017 24fit head coach 2019current pearlside operation blessing basket 2018 lokahi food drive 20072009 kakaako homeless feeding 2019 gsmo fisher house homeless feeding 2019 gsmo