summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom compassionate advocate outstanding communication skills enjoy going extra mile provide assistance understanding situations taking place navigate different systems take pride ability relate people create trusting meaningful connections mission hand skills verbal written communication public relations administrative support conflict resolution attention detail creative critical thinking experience document preparation advocate community advocacy team collaboration building trust relationships deadline adherence calm pressure establishing effective relationships collaboration teamwork 092022 032023 bcfs miami fl completed reports paperwork documentation accurately time supported clients social physical emotional needs help integrate local community tracked client behaviors daily activities new skills notable incidents documentation purposes drove accompanied clients appointments shopping special events safety companionship built trust rapport victims violent crimes remaining calm compassionate variety situations reached individuals via phone email sms deliver help support attended coordinated interviews case reviews manage caseload advocated victims difficult situations filing police reports connecting needed services attended hearings victims provide emotional support provided direct support coaching intervention increase selfsufficiency goal attainment informed victims legal processes timelines identified appropriate community resources provided referrals services assisted participants achieving financial goals creating spending plans budgets collaborated community providers identify engage natural supporters geoieral enova salt lake city ut 122020 092022 worked several different jobs thru instawork temp job app food preparation air lines ticket taker event security valet parking attending cashiergreeter overnight recovery specialist st lukes cornwall hospital newburgh ny 072020 082020 responsible assure safety support clients admitted including assessment de escalation relate clients coworkers professional respectful manner measured observed interactions support coworkers aspects program including safety checks client room searches supporting clients admission discharge processes participate creating welcoming supportive environment new clients program observe report director whenif client appears sick agitated depressed etc assisted counting keeping records clients medications otc prescriptions nightly participate overall operation management living environment ensuring living space neat clean establish maintain boundaries clients ensure client safety fairness making sure covid19 policies followed taking temperature beginning middle endof shifts clotomer service representative maximus call center city state 012020 062020 interact customers provide information health insurance information taking high call volume deescalating angryupset customers able move forward provide customers theinformation inquiring record customer interactions transactions documenting details inquiries complaints comments actions taken follow standard operating procedures ensure consistency accuracy address customer inquiries resolve problems ensure appropriate changes made communicate supervisor appropriate regarding potential needs concerns perform data entry quickly accurately using multiple programs documents together accurate manner adhering hipaa ensure confidential information remains confidential assisting customers creating online profiles able access information assisting customers completing application phone going results eligibility trained eligibility phone applications transportation escalations transitioned office working remote working seamlessly including responsible myown tie management taking initiative ensure work done timely appropriate manner diopatch officer patrol officer securitas usa roxbury community college public safety city state 032019 122019 worked office seeing patrol officer tours answer phone calls directtransfer appropriate facultyoffices respond emergencies complaints notifying proper 3rd party responders watchingoperating 40 camera cctv system worked event coverage crowd control hourly foot patrols entire 4 building campus well electronic check point tours compose timely professional intelligent accurate reports supervising patrol officer reports provided safe control customer focused presence record patrols visitors happenings around campus appropriate software act point reference people need assistantsdirections contact facilities manageaddress leaksspills malfunctioning equipment opening closing campus lockingunlocking doors coordinate lockunlock schedules deescalating intense situations volunteer vcqunteer eva center city state 122015 122018 participated casa myrna speaker discussions senator elizabeth warren regarding impacts homelessness prostitution city boston 2015 participates eva center speaker discussions officials governor charlie bakers camp regarding homelessness prostitution city boston 2016 organizing distributing donations self care packages homeless trafficked women eva center 2016 participated partnership doj boston police sting operations investigations trafficked women website backpagecom 2017 mentoring advocating fellow resident women eva center referring women housing programs including rapid rehousing funds transitional funds thru pine street inn womens lunch place developmental specialist intern morgan memorial goodwill industries inc city state worked one one clients small groups expand promote social skills communication contact connection within community 092018 102018 connected adult clients developmental disabilities carf accredited intensive habilitationsocial adjustment day program aligned individual care plan connected corresponded staff regards client care concerns participation andinvolvement strength based perspective developed clients independent operative daytoday interactions education training ged 072008 springfield technical community college springfield public speaking advocating lobbying state house regard transformative legislation