jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary obtain position allow assist growth revenue company skills knowledge experiences obtained consistently achieve goals within allotted time continuously possess attain effectively execute excellent leadership skills ability resolve problems quickly efficiently independently part team highlights call center environment experience complex windows experience eg word power point excel access outlook word windows media player internetintranet knowledge complex telecom product services knowledge complex computer systems computing softwaredatabases management acss web acss net eros doorways infomanager lpsd loan investor servicer desktop loan investor servicing answers lisa docline fastrieve fortracs inforsource ivault loadicons recs ventureaccess vls recs vent lenderlive thorough knowledge experience chargeback procedures first assist tsys visa mastercard regulations office communicator education devry university columbus oh select one operations managementtechnical management franklin university columbus oh master science master business mba business managementfinance franklin university columbus oh bsms integrated program franklin university allows completion bachelors degree also completing masters franklin university columbus oh bachelor science business administrationhuman resources experience amazoncom inc customer advocatecore burlingame ca 052014 current responsibilities handle high volume inbound customer calls handle inbound indirectdirect core calls complete correct order errors provide high quality customer service calls generally routine sometimes unique nature responsible conducting tier 1 trouble shooting customers require device assistance customer service transactions including limited equipment troubleshooting call handling billing service equipment inquiries customer transactions handle customer escalations minimize transfers customer interactions listen respond appropriately customer interactions manage customer relationships performing full range customer service functions use common courtesy discretion achieve customer loyalty empathize acknowledge customer create trust partnership customer solutions solutions use negotiation problem solving skills resolve customer concerns utilize troubleshooting guides tier 1 troubleshooting calls require device assistance identify assess customer needs based interactions troubleshoot communicate technical answers clearly concisely takes accountability resolves customer issues follow appropriate growth customer loyalty grow review customer account information calls identify match customers need appropriate product service eg upgrades adding line utilize tools resources every call make appropriate recommendations customers offer educate benefits products services explains recommendations add value customers wireless experience recognize bells churn responds effective recommendations people teamwork demonstrates personal commitment vzw code conduct business guidelines areas work adhere attendance guidelines ensure successful contribution teams goals performance demonstrate personal commitment work effectively become valuable member vzw team flexible willing help work department initiatives needed accenture contractor jobs senior operations manager albany ny 082013 052014 successfully managed activities team members multiple locations created training manuals targeted resolving even difficult customer issues recruited managed mentor new customer service representatives developed implemented monitored programs maximize customer satisfaction provided detailed monthly departmental reports updates senior management routinely prepared evaluated crm reports identify problems areas improvement effectively communicated team members maintain clearly defined expectations frontier communications jr tear president project manager terre haute 082008 052014 report daily weekly needed chief executive officer developmental aspects business customer service multitasking manage workload supervise coach counsel staff maximum 25 employees conduct staff meetings develop plan activities ensure proper completion timely manner accomplish work effective management employees maintain proper control payroll controllable expenses adapt revise weekly schedules conduct develop execute projects jp morgan chase quality analyst city state 072011 072013 mortgage lending quality analyst technician catching errors paperwork quality check proven ability work independently well team environment troubleshooting experience defusing irate customers customer complaint management customer interaction experience personal computers software services work closely default business units external business partners located multiple geographic locations various levels management solve problems higher level exercise authority within limits using prudent judgment ensure bank policy profitability compromised ensure business processes adhering corporate state regulatory guidelines well applicable policies procedures work manager quality analyst ii qaii staff develop facilitate strong working relationship business partners ongoing coordination operational matters utilizing effective communication warranted conflict resolution skills perform jp morgan chase dispute phone advisor city state 032010 072011 effectively handle customers dispute related calls asking probing questions understand root cause issue determine appropriate course action interpret apply master card visa regulations charge back rights available resolve customers disputes create custom letters responses customers dispute inquiries compiling analyzing data determine dispute course action resolve escalated customer issues merchants meet attain maintain departmental standards goals measurements att maintenance administrator city state 112000 092009 perform number 67 different tasks given day independent worker team work head group projects project manager negotiate process customer service order requests accessing multiple mechanized systems speaking customer skills operations management compensationbenefits administration staff development calm pressure complex problem solving computersavvy supervision training client relations specialist focused customer satisfaction meticulous attention detail