jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary customeroriented program manager 15 years experience strategic planning complex problemsolving expert program management risk management crossfunctional communication process improvements decisive leader ready leverage background program management expand organizational success project coordination financial analysis team management work planning prioritization change management cost management budget preparation relationship building policy procedure development program reviews skills presentation creation delivery vendor sourcing multioperations management business systems project management policy procedure improvements problem resolution teamwork collaboration administration reporting onboarding orientation program managersr project manager 052018 current jones lange lasalle inc kankakee il experience generated delivered reports program review presentations program status updates prioritized tasks managed teams throughout multiple projects oversaw program compliance requirements schedule budget worked closely departments support program technical aspects cost proposals collaborated functional managers develop program resource plans assign program resources managed external client business partner relationships contributed corporate strategy initiatives management across teams accountability communication reporting assessed accurate relevant information factbased decision making implemented plans designed individuals specific needs created tactical relationships teams propel projects attain results measured performance across campaigns events audited operations processes enhance brand manage compliance controlled expenditures reported monthly actual performance spearheaded program management support portfolio analyzed interpreted complex data sets reports built established strong partnerships teams vendors contractors created project plans established timelines assigned appropriate teams managed workflow throughout construction led meetings internal team members consultants contractors developed solutions project risks issues meeting quality timeline goals objectives forecasted scheduled monitored project timelines personnel performance cost efficiency managed contracts vendors suppliers assigning tasks communicating expected deliverables identified needs coordinated resource allocation deliver quality standards time within budget created team objectives roles specific goals outlined individual drove continuous improvement project delivery process providing strong leadership conducted periodic inspections job sites quality progress prepared cost estimates projects varying sizes reviewed project risks devised proactive strategies avoid potential roadblocks made changes project scope cost implemented effective change management processes keep project uptodate modified project plans needed better align organizational objectives generated tracked change orders contractual modifications affecting budget schedule focused project monitoring management developing forecasts tracking expenses determined project staffing needs led resource management furnished project updates various stakeholders informing strategy adjustments progress drafted project construction schedule updated job progressed reviewed budget subcontractor estimates detail analyzed accuracy scope work relevancy mind pmo lead 022020 022023 refinitiv dallas tx tracked communicated project status issues risks decisions senior management trained mentored project managers project methodologies resource planning facilitated operational checkpoint activities throughout lifecycle projects drafted new improved existing project management office policies processes partnered department directors key process improvements remained calm professional stressful circumstances effectively diffused tense situations resolved customer inquiries complaints requiring managementlevel escalation provided leadership insight mentoring newly hired employees supply knowledge various company programs reviewed completed work verify consistency quality conformance planned delivered training sessions improve employee effectiveness address areas weakness analyzed business performance data forecasted business results upper management project manager 042014 042018 hassett willis company denton tx built established strong partnerships teams vendors contractors created project plans established timelines assigned appropriate teams managed workflow throughout construction led meetings internal team members consultants contractors forecasted scheduled monitored project timelines personnel performance cost efficiency developed solutions project risks issues meeting quality timeline goals objectives managed contracts vendors suppliers assigning tasks communicating expected deliverables identified needs coordinated resource allocation deliver quality standards time within budget prepared cost estimates projects varying sizes drove continuous improvement project delivery process providing strong leadership made changes project scope cost implemented effective change management processes keep project uptodate reviewed project risks devised proactive strategies avoid potential roadblocks generated tracked change orders contractual modifications affecting budget schedule focused project monitoring management developing forecasts tracking expenses furnished project updates various stakeholders informing strategy adjustments progress determined project staffing needs led resource management reviewed budget subcontractor estimates detail analyzed accuracy scope work relevancy mind program management consultant 102011032014 hyundai autoever america city state tracked communicated project status issues risks decisions senior management trained mentored project managers project methodologies resource planning facilitated operational checkpoint activities throughout lifecycle projects created project plans based project schedules scope capture key milestones deliverables established initial project budgets regularly tracked actual costs projected costs drafted new improved existing project management office policies processes identified appropriate resource needs developed onsite work schedules facilitate timely completion projects reviewed analyzed customer business strategies implementation needs partnered department directors key process improvements identified project needs reviewing project objectives schedules communicated key stakeholders determine project requirements objectives submitted budget estimates progress reports cost tracking reports submitted project deliverables clients consistently adhering quality standards negotiated project stakeholders suppliers obtain resources materials education training mba international business management 082011 hult international business school cambridge bachelor science computer science engineering 052005 jawaharlal nehru technology university hyderabad hobbies running ran 20 marathons 262 miles 2 ultra marathon 100 mile advanceed scrum master scrum agile certifications project management professional pmp project management institute