jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary proficient workforce analyst adept collecting evaluating modeling data sets make forwardthinking improvements workforce plans wellorganized knowledgeable top skills complex problemsolving strategic decisionmaking prepared offer 20 years experience seeking dynamic new position skills compiling data maintaining service levels report writing developing models determining staffing needs workforce management tools operational improvement experience senior workforce management analyst 052019 current humana inc pompano beach fl problem resolution relationship development customer service process improvement team management business operations team building collaborated senior department leaders develop implement workforce plans developed newhire training materials regarding attendance schedule matters determined appropriate schedules made proactive adjustments meet coverage service objectives handled schedulerelated requests including pto shift swaps overtime delivered consistent quality mentoring training onboarding teams contractors staff members connected operations relate system changes integrate customer feedback improvement processes managed creation implementation employee engagement manager systemic improvements achieved client vision objectives effective strategy development execution coordination management teams performed bimonthly system maintenance handling security verifications systems processes provided technology consultation growing businesses making recommendations upgrading existing systems workforce management analyst 032017 052019 abm pewaukee wi created workforce planning development models quarterly scheduling processes determined appropriate schedules made proactive adjustments meet coverage service objectives created updated different documents reports spreadsheets software microsoft office collaborated senior department leaders develop implement workforce plans handled schedulerelated requests including pto shift swaps overtime analyzed evaluated architectural adherence needs improve strategies determine overall costs oversaw systematic upgrade projects including requirements analysis milestone management stakeholder relations school assist agent 022016 032017 dialamerica westlake oh engaged customers provided high level service carefully explaining details documents resolved school certification issues quickly meticulous research follow cultivated professional relations establish longterm profitable partnerships analyzed customer needs provided best options upselling products services provided excellent service attention customers facetoface phone conversations call center sales representative 082015 022016 beyond meat philadelphia pa utilized scripted sales strategies converse customers reached manual dialing automatic systems set new accounts listed personal demographic payment information system provided timely courteous knowledgeable responses information requests recognized management providing exceptional customer service worked closely team members deliver project requirements develop solutions meet deadlines improved operations working team members customers find workable solutions culinary manager 102014 022015 jack box inc ellisville mo collaborated front house manager coordinate marketing special events menu changes managed foodservice side restaurant including scheduling cooking tasting ordering ingredients inventorying preparing menus monitored kitchen staff ensure compliance company expectations taste speed presentation streamlined kitchen functions supply reorganization communication frontofhouse manager completed reports outlining meal numbers service efficiency various contributing costs established managed effective controls labor inventory costs adhered company food safety quality sanitation policies maximized food quality closely monitoring shipments preparation food handling team members enforced staff performance service standards deliver consistent positive customer experiences general manager 052013 102014 barnes noble inc marlton nj managed improved requirements gaps analysis training development new program rollout resulting improved customer service top operations directed safety operations maintained clean work environment adhere fda osha requirements diminished financial discrepancies monitoring quotes production material planning bank reconciliations trained 50 employees business principles best practices protocol system usage tracked monthly sales generate reports business development planning mitigated regulatory risks overseeing compliance visits adhering protocol managed shrink processes inventory levels corrective action planning save costs delivered exceptional client experiences handson leadership associates managers forecasted outlook mitigating operational risk compiling performance financial headcount aum data built maintained loyal longterm customer relationships effective account management forecasted sales allocated resources managed labor improve productivity metrics 5 enhanced operational performance developing effective business strategies systems procedures trained managed motivated employees promote professional skill development established clear performance goals metrics revenue pl customer service customer retention complied company policies government regulations prevent detect rule violations protect organization fines lawsuits designed sales service strategies improve revenue retention kitchen manager 012006 052013 beyond meat chicago il oversaw meal preparation monitored food handling encourage safety motivated kitchen staff establishing goals increase productivity quality interviewed hired supervised back house staff clean tables remove dishes take food tables assist servers bartenders trained employees cooking techniques safety standards performance strategies implemented surface equipment schedules standards maintain clean neat sanitized kitchen maximized team performance training new employees proper food handling guest expectations restaurant protocols worked vendors establish strong relationships maintain proper inventory supplies received organized rotated paper goods food ingredients developed implemented strategies enhance team performance improve processes increase efficiency sought implemented methods improve service team performance boost business sustainability enforced staff performance service standards deliver consistent positive customer experiences reconciled daily transactions balanced cash registers deposited restaurants earnings bank maximized food quality closely monitoring shipments preparation food handling team members kept food storage preparation equipment good working order maximize safety costefficiency operations controlled portion sizes garnishing optimal cost controls culinary manager 102001 012006 red lobster hospitality llc city state managed foodservice side restaurant including scheduling cooking tasting ordering ingredients inventorying preparing menus monitored kitchen staff ensure compliance company expectations taste speed presentation streamlined kitchen functions supply reorganization communication frontofhouse manager completed reports outlining meal numbers service efficiency various contributing costs established managed effective controls labor inventory costs adhered company food safety quality sanitation policies enforced staff performance service standards deliver consistent positive customer experiences education training hospitality administration management delaware technical community college newark de accomplishments winner 2019 niceiex best business impact award winner 2020 niceiex best customer impact award sallie mare award excellence winner june 2018 sallie mare award excellence winner november 2018 sallie mare award excellence winner november 2019