jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary analytical network engineer offering 15 years administering troubleshooting infrastructure client devices wellversed conduction critical analyses problem solving deep knowledge experience carbon black app control vmware endpoint detection response motivated learn group excel information security skills microsoft hyperv server implementing security programs carbon black monitoring software designing security controls wireshark software developing security plans data security critical thinking skills computer skills customer service selfmotivated professional analytical skills teambuilding written communication managing checkpoint firewalls network security management work history 052021 current network engineer booz allen hamilton inc salt lake city ut incident logging oversight siem provider management deductive reasoning skills rhel intrusion analysis timeline analysis memory forensics incident response vsphere sccm vdi backup exec gpo data permission via ad nist standards researched developed new computer forensic tools completed vulnerability scans identify atrisk systems remediate issues reviewed violations computer security procedures developed mitigation plans recommend improvements security systems procedures monitored computer virus reports determine update virus protection systems outlined maintained security patching schedule efficiently address ongoing system issues developed plans safeguard computer files modification destruction disclosure performed risk analyses identify appropriate security countermeasures conducted security audits identify vulnerabilities 112008 052015 network field engineer jt3ridgecrest ca relocated configured desktop computer devices phones facilitate office moves new employee workstations maintained inventory installed desktop hardware software components keep records accurate updated provided authorized users technical support advice regarding proper use functionality equipment broke evaluated user problems using test scripts personal expertise probing questions assessed system hardware software suggested modifications reduce lag time improve overall speed installed new upgraded hardware software coordinated installation followup user achieve customer satisfaction explained technical information clear terms nontechnical individuals promote better understanding monitored systems operation input commands troubleshoot areas collaborated vendors locate replacement components resolve advanced problems troubleshot potential problems eliminated issues escalated cascaded configured hardware devices software set work stations employees responded support requests end users patiently walked individuals basic troubleshooting tasks documented updated known fixes knowledge base future reference leveraged ticket tracking system prioritize track document problem resolutions notify customers issue status helped streamline repair processes update procedures support action consistency removed malware ransomware threats laptops desktop systems 072007 112008 network operations technician buzzi unicem festus mo installed equipment data communications networks including cabling wireless routers telephone systems ran cabling installed data drops new node installations worked outside vendors fiber installations service supported users local phone problem resolution education configured rack server network hardware characteristics including factors rail depth hardware mounting cable routing oversaw 50 desktops windows domain managed wndows firewall connect protect users performed system maintenance upgrades including patches service packs hot fixes new security configurations installed patches performed backups system builds image updates dressed installed fiber cabling hardware maintained thorough understanding local area wide area networking components diagnosed resolved hardware software network problems replaced defective components operated 4pair test equipment terminate network cabling blocks routing points performed tracing patching operations copper networks including cat 5e cat 6 cabling 062006 072007 technical support specialist willis towers watson stamford ct broke evaluated user problems using test scripts personal expertise probing questions compiled accurately entered data customer encounter record system explained technical information clear terms nontechnical individuals promote better understanding followed clients verify optimal customer satisfaction following support engagement problem resolution managed customers expectations support technology functionality order provide positive user experience built provided basic enduser troubleshooting desktop support windows linux mac systems helped streamline repair processes update procedures support action consistency activated accounts clients interested new services monitored systems operation input commands troubleshoot areas created support documentation enabled user community extend skills leverage system features find resolutions questions without intervention support team trained supported endusers software hardware network standards use processes provided tier 1 support nontechnical internal users desk side support services education bachelor science computer information systems network troy university dothan al certifications mcsa windows server 2012r2 securityce networkce ace gsec