professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom advanced customer service delivery leader offering 15 years experience proven success delivering great customer service quality assurance leadership highly skilled streamlining operations improving throughput continuous process improvement crossfunctional collaboration accomplished building highperforming teams inspiring staff achieve goals skills active listening management skills communication customer service interpersonal skills leadership work history commissioner problem solving time management transferable skills 102021 current aetna inc de state provide highest level leadership direction management oversight operation city atlantas department customer service including atl311 develop administer departmental operating budget administrative operational policies procedures programs necessary uninterrupted delivery critical city services serves collaborative policymaker liaison department office mayor city council influence customer service improvements across city atlanta government plans organizes directs enterprise operational activities atl311 subordinate managers supervisors review recommendations actions subordinates resolves issues within various group stakeholders dicector public relations relationship mgmt alphasense new york ny 032015 092021 provided leadership direction management oversight atl311 call center back office implemented internal external customer communication strategy relates city service updates nonemergency notifications social media etc devised execute strategies plans departments continuously improve customer service city atlanta developed procedures policies provided solutions streamline business processes effective implementation customer service delivery monitored marketing content quality accuracy impact executed social media plans create cohesive online presence including including timely response customers request social media platforms supported departments strategic launch initiatives integrated partnerships launched internal external communications including atl311 newsletter project manager atlanta city council city state 022012 032015 acted internal consultant tasked driving organizational change delivering rapid results mayors top priorities managed multiple projects help drive innovation solutions city atlantas homeless population customer service 13m grant funded bloomberg philanthropies assisted launch atl311 call center 2014 obtaining needed resources management buildout center hiring staff overseeing budget establishing policies procedures etc assisted unsheltered initiative dramatically reduced street homelessness placed 1000 homeless men women children permanent housing managed fees fines project boost revenues improve business services streamline office revenues departmental operations updated operational methods oversaw accounting procedures tracked information compiled data improve efficiency orchestrated projects within strict timeframes budget constraints solving complex problems working closely senior leaders key departments scheduled facilitated meetings project stakeholders discuss deliverables schedules conflicts chef staff company name city state 052001 122010 managed business operations council district 11 12 including oversight budget timely response constituent concerns interacted city officials departments ensure effective timely delivery services performed financial managerial analyses evaluate data make recommendations prepare financial reports projections conduct presentations attended meetings make informed business decisions provide administrative support evaluate progress toward goals objectives analyzed solved multifaceted problems effected executive leaders business initiatives improved office operations automating client correspondence record tracking data communications hired developed supervised staff completed performance evaluations establish enforce policies procedures business functions education master public administration public service nonprofit management strayer university atlanta ga bachelor arts political science morris brown college atlanta ga 062010 052001 professional 2008 city atlanta woman year award awards recognition 2016 top ten young professional year douglas county 2017 younggov40 award young government leaders whos atlanta x3 sam p roberts community service award douglas county chamber yellow rose community service award georgia general assembly servant leadership award georgia general assembly whos america 20222023 marquis whos publication