professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom selfstarting operations manager offering highlevel experience supervision workover completion operations adept directing work completion consultants completion supervisors successful introducing lean manufacturing increase productivity cut costs completion well organized attentive detail vigilant achieving safety environmental impact reduction objectives skills workflow planning oracle database management ssrs tableau ms excel macros informatica powercenter 7x 90ssis highpressure environments staff training multiunit operations management work history operations manager 062019 current xpo logistics inc glenpool ok employee motivation microsoft office expertise report generation inventory control interpersonal communications team leadership operation monitoring introduced new methods practices systems reduce turnaround time set enforced optimized internal policies maintain responsiveness demands established positive effective communication among unit staff organization leadership reducing miscommunications missed deadlines analyzed reported key performance metrics senior management developed implemented strategies maximize customer satisfaction managed inventory supply chain operations achieve timely accurate delivery goods services managed team 67 members supervised operations staff kept employees compliant company policies procedures developed maintained relationships external vendors suppliers directed initiatives improve work environment company culture overall business strategy led hiring onboarding training new hires fulfill business requirements negotiated contracts vendors suppliers obtain best pricing terms mitigated business risks working closely staff members assessing performance handled problematic customers clients assist lowerlevel employees maintain excellent customer service negotiated price service customers vendors decrease expenses increase profit reduced financial inconsistencies assessing verifying billing invoices expense reports managed purchasing sales marketing customer account operations efficiently reported issues higher management great detail inventorysenior inside sales manager 042016 052019 childrens place brooklyn ny trained employees new technology sales methods build highlyknowledgeable successful team coordinated activities projects plan sales department operations meet timelines cultivated productive relationships maintained quality communications account contacts maximize client retention liaised clients via email phone identify address needs growing existing accounts crossselling updated accounts maintained longterm relationships clients scheduled led department staff meetings workshops functions encourage inspire staff generated reports support development implementation marketing plans analyzed data uncover insights identify key opportunities inform strategic decisions tracked key metrics developed spreadsheets data models established managed relationships external data providers research vendors devised data visualization dashboards make complex data accessible stakeholders assembled reports presentations share insights recommendations stakeholders conducted primary secondary research better understand customer needs behaviors gathered requirements new software installation conducted endtoend integration testing assured software delivered met requirements expectations etl developer 032012 052013 infosys technologies city state analyzed new requirements delivered technical design document enhancements developed informatica mappings extensively used workflow manager create sessions run workflows used various transformations like source qualifier aggregators lookups filters sequence generators routers update strategy expression sorter etc implemented new business logic mappings coordinated testing team preparation test cases provide support technically execution test cases education bachelor science electrical electronics engineering 052003 jntu university india certifications professional scrum master tableau desktop specialist oracle