summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom goaloriented 18 years experience customer service finance leading administrative role highly proficient effectively leading team maximize productivity retaining service quality continuously demonstrated proficiency accountability within reimbursement department exceptional track record enhancing quality improvement initiatives billing cycle exceptional partner executive team improving payment accounts assisting special projects dedicated loyal dependable driven strive exceed expectations services team success solving problems problem solving skills organizational skills reliable trustworthy basic math skills proficient microsoft word exceladobe file data retrieval systems scheduling calendar management flexible data entry accounts payable receivable friendly positive attitude team management computer skills working collaboratively experience finance supervisor planning work ethic clerical communication organization teambuilding customer service decisionmaking ms office 2004 current peraton princess anne md highly responsible professional position aiding director finance position requires basic knowledge understanding generally accepted payment principles ability understand apply applicable rules regulations policies procedures ability express ideas effectively verbally writing ability establish maintain effective working relationships general public coworkers members diverse cultural linguistic backgrounds regardless race religion age gender disability utilized active listening skills quickly resolve problems escalated larger issues finance director demonstrated consistent operational excellence maintain office reputation pleasantly responded questions remedied concerns quickly overall performance evaluations leod reimbursement data entry specialist 2004 current early learning coalition indian river martin city state responsible reimbursement operations handling aspects reimbursement process school readiness vpk voluntary prekindergarten maximum reimbursement following unpaid claims reviewing monthly aging reports maintained confidentiality integrity patient data processed monthly reimbursements adjustments terminations school readiness vpk providers identified opportunities coverage access address reimbursement barriers maintains state standard school readiness codes statewide database system monitors attendance reviewing provider signinout sheets determine discrepancies provider payments referring potential fraud cases investigation provides backup school readiness provider contracts checked documentation appropriate attendances coding catching errors making revisions faciily services lead 2004 current early learning coalition indian river martin okeechobee counties city state overview knowledge eligibility process childcare resource referral ccrr services position also requires individual management skills ability analyze situations problemsolve make decisions supervises trains family services specialist providing direction input feedback including limited parental education making informed decisions regarding early education conducting monthly rreligibility team meetings compliance maintains ccrr information statewide database conjunction dcf master list maintains quality service enforcing quality customer service standards analyzing resolving customer service problems plans implements departmental procedures research client fraud elevates cases according policies procedures monitors coordinate peer reviews ccrr phone observations ensure accuracy timeliness continuous quality improvement receives documents provider complaints made source follows state network office procedures reach resolution analyze data identify trends regarding availability affordability quality child care services threecounty area prepare submit various funding sources required outreach education families community early care education including information school readiness vpk ccrr services statewide database administers serves ambassador trains new family services specialist attendance roster processing ensures process completed timely manner oversees providers attendance roster accuracy completeness provides guidance needed revision documentation absences uploaded childcare providers office early learning coalition portal conduct family interviews complete required case file documentation initial determination process using statewide database system supported needs atrisk families housing food critical assistance discussed eligibility requirements different services help families gather required information documentation identified appropriate community resources provided referrals services education high school diploma 061995 training miramar high school miramar fl miami lakes educational center technical college hialeah fl 071998 idontifying abuse neglect 022020 certificate completion dealing difficult people indian river state college ft pierce fl micosoft excel 2010 indian river state college ft pierce fl security training know be4 accomplishments consistently maintained high customer satisfaction ratings led team achieve earning recognition upper management recognized employee outstanding performance team contributions evaluation promoted lead reimbursement finance supervisor less 12months created highly effective fraud analyzed significantly impacted efficiency improved operations languages english negotiated spanish negotiated