jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary supervisor career 21 years expertise technical professional leading complex projects managing crossfunctional resources ensure achievement business organizational goals along ensuring system efficiency cost effectiveness oversee organization operation requirements fulfill technology solution support user management commit quality service excellence aptitude launching new technology operations including clientvendor relationships policiesprocedures business processes skills guest services inventory control procedures merchandising expertise loss prevention cash register operations product promotions experience 032014 092019 information technology supervisor colorado springs utilities colorado springs co managed statewide data collection coding auditing california ca law enforcement agencies validity fatality crash data compliance national highway traffic safety administration nhtsa governors highway safety association ghsa responsible 15 million federal grant cooperative agreement ensure implementation quality efficient consistent approaches carrying data management tasks served key liaison california department technology cdt internal caltrans office traffic safety universities governor managed ca law enforcement agencies crash data timely reporting completeness accuracy support 15 million nhtsa federal grant cooperative agreement managed two teams analysts system administrators support contribute development project deliverables meet deadlines provide analysis research insight support nhtsa programs research review emerging fatality data accuracy validity regularly reported grant deliveries including program accomplishments maintained data integrity compliance defined standard model minimum uniform crash criteria mmucc guideline cooperatively nhtsa coordinated crossfunctional team specific data management review ensuring adequacy legitimacy accuracy data implementing efficient procedures ontime delivery accurate data collection meet nhtsas benchmark developed distributed variety organizationwide key reports revising methodology presentation assisted database audits analysis procedures understanding data administration created staff training sessions best practices streamline effective work processes proven track record leading teams providing technical direction leadership successful projects collaborated levels senior management multiple organizations meet organization goals expectations managed maintained budget hardware software lifecycle management achieved short longterm goals securing smooth effective procurement operations goods services strategic planning compliance state administration manual sam state contracting manual scm reviewed leverage procurement agreements lpa conducted market analysis negotiated prices resolved invoicing issues finance accounting reviewed employees performances promoted competent confident staff recognizing employees outstanding teamwork overall performance coached mentored led levels 1 2 3 support personnel within technical team environment supported senior management developing implementing organization standard operating procedure sop 092009 032014 information technology supervisor colorado springs utilities colorado springs co collaborated functional business areas strategic leaders plan implement upgrades enhancement migrations deployments 35 million california highway patrol chp computer aided dispatch cad replacement project ensuring smooth seamless operations upgrading software hardware 247 911 25 call centers statewide led team 12 system administrators 247 support statewide cad network evaluated operating needs developed comprehensive technology plans address current future network requirements worked engineering teams design development implementation customers statewide cad network developed implemented key components postimplementation evaluations reviews piers site installation plan including conducting site surveys training creating workstation images used statewide developing documentation support installation processes equipment maintenance managed asset inventory 228 servers clients network communication devices including lifecycle management procurement replacement keeping networks peak readiness optimized network functionality maintaining internet protocol ip routing domain naming system dns servers internet information services port security secure socket layers ssl certificate authorities installed configured window server active directory remote access virtual private network vpn routers firewalls structure query language sql visicad software cad worked engineering teams install configure netmotion wireless mobility system support chps mobile digital computer mdc systems patrol cars statewide supported local remote users troubleshooting hardware software network issues distributed servers databases including oncall support coached developed supported team improved accuracy efficiency relate technical non technical functions new cad system enhanced material product value increasing quality lowering cost lpa strategic sourcing acquisition new technologies compliance sam scm monitored software hardware products ensure compliance california technology agency cta department operations manual dom sam facilitated new employee orientation foster positive team attitude managed annual employee evaluation program 042009 082009 information technology supervisor vitera healthcare solutions lincoln ne supervised highperforming team professionals charged ensuring 247 uptime operations medical professionals within two prisons ensured optimal performance businesscritical network workstation equipment internet sites user applications databases led team 16 system administrators 247 support network services team developed implemented trained endusers ensure systems network data users aware understand follow network information assurance ia policies procedures reduced system risk improved troubleshooting capabilities implementing remote management functionality standard procedures deployment recovery systems optimized network functionality maintaining window active directory ip routing dns servers internet information services port security ssl certificate authorities installed configured remote access vpn routers firewalls spearheaded installation configuration including cabling hardware builds setup server configuration security testing collaborated levels management multiorganizations meet standard goals expectations reviewed employees performance evaluations recognizing employees outstanding teamwork overall performance 072007 042009 associate information systems analyst corrections rehabilitation city state designed managed network infrastructure business services training trainers t4t business intelligence system bis department corrections rehabilitation supported full lifecycle server ordering server way decommissioning server designed documented implemented processes network server hardware software database support created network server diagrams logical diagrams ip address schemes asset management database management database designs identified implemented configured tools facilitate support processes activities posed applied knowledge principle practices procedures field server hardwaresoftware windows active directory sql server oracle database administration performed active directory usercomputer accounts group policy management collaborated levels senior management multiple organizations meet organization goals expectations assisted management budgeting staffing purchasing network services team achieved short longterm goals securing smooth effective procurement operations goods services strategic planning compliance sam scm developed implemented trained endusers ensure systems network data users aware understand follow network ia policies procedures mentored junior level personnel technical complexities assigned work became subject matter expert various products t4t new business intelligence system bis conducted training 33 state prisons 11 offices corrections boards headquarter education training bachelor degree criminal justice administration operating networking systems windows server ms exchange ms active directory vmware computer proficiency applicable software application cad ms word excel powerpoint project visio outlook adobe suite networking protocolstools cisco tcpip vmware netmotion mobility voip ftp vpn firewall dns dhcp smtp lan wan