professional summary skills jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom methodical team member knowledgeable networking project management disaster recovery capable installing hardware updating software managing lan systems clear open communicator excellent planning problemsolving skills software updates hardware installations enduser support lan protocols excellent interpersonal skills device configuration network administration employee training development task prioritization problemsolving skills advanced computer proficiency work history information technology specialist education 062014 current logicmonitor stockholm managed customers expectations support technology functionality order provide positive user experience trained supported endusers software hardware network standards use processes created support documentation empowered enabled user community extend skills leverage system features find resolutions questions without intervention support team controlled managed server room wireless network server infrastructure audiovisual equipment laptops video conferencing equipment provided tier 1 support nontechnical internal users desk side support services consulted network engineering staff evaluate hardware software requirements new system development set network profiles security permissions file sharing systems developed maintained strong client relationships ensure delivery exceptional customer service problem resolution facilitated best user experience continuous support training classes webinars improvements communication system changes loaded software granted permissions configured hardware new employees part onboarding process inoormation systems technician nes associates pawcatuck ct 102001 062014 developed maintained strong client relationships ensure delivery exceptional customer service problem resolution created support documentation empowered enabled user community extend skills leverage system features find resolutions questions without intervention support team followed clients ensure optimal customer satisfaction following support engagement problem resolution built provided basic enduser troubleshooting desktop support windows linux mac systems provided tier 1 support nontechnical internal users desk side support services monitored multiple windows servers network connections firewalls corporate filters maintain maximum uptime functionality managed customers expectations support technology functionality order provide positive user experience loaded software granted permissions configured hardware new employees part onboarding process engaged end users answered questions via email phone website live chat forums installed configured patched user hardware software handled service requests including initial troubleshooting escalation cechnician capital vacations north myrtle beach sc removed replaced malfunctioning components correct hardware problems configured hardware devices software set work stations employees 111999 082001 removed malware ransomware threats laptops desktop systems responded support requests end users patiently walked individuals basic troubleshooting tasks followed clients ensure optimal customer satisfaction following support engagement problem resolution documented transactions support interactions system future reference addition knowledge base engaged end users answered questions via email phone website live chat forums cupport specialist fairstead philadelphia pa 011996 101999 responded support requests end users patiently walked individuals basic troubleshooting tasks followed clients ensure optimal customer satisfaction following support engagement problem resolution broke evaluated user problems using test scripts personal expertise probing questions removed replaced malfunctioning components correct hardware problems configured hardware devices software set work stations employees explained technical information clear terms nontechnical individuals promote better understanding demonstrated professionalism courtesy customers working resolve complaints problems respond questions engaged end users answered questions via email phone website live chat forums associate science management information systems park university kansas city mo