jessica claire san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary responsive human resources business partner wellrounded experience functional areas hr including labor law compliance employee relations performance management leave absence ada accommodations supports clients effectively balances role consultant mentor gatekeeper control employerrelated risks grow clients management skills thrives mentoring business owners managers small midsize employers proven success understanding unique business needs establish genuine relationships indispensable partner skills human resources management systems change management processes compensation analysis talent management work history 062018 current human resources director city albany albany organizational development collaboration skills contract negotiation effective communication follow recruiting programs closely assess effectiveness make proactive changes meet changing demands collaborate owner board directors understand business goals strategy related staffing recruiting retention revenue growth created implemented forwardthinking initiatives improved employee engagement 92 administer oversees administration human resource programs including compensation benefits leave disciplinary matters disputes investigations performance talent management productivity recognition morale training development structure compensation benefits according market conditions budget demands maintain company compliance local state federal laws addition establishing organizational standards streamlined hr efficiencies coordinated new hire orientations provided onboarding training 15 new employees develop implement company budget 112020 052021 hr covid case manager rose international staffing city state facilitated 100 new covid19 intake interviews traces per week placing pepsico employees mandatory quarantines ensure health safety team members advise employees management personnel interpretation company policies programs procedures relates covid19 implemented timesensitive cdc data covid19 positive employees following hippa guidelines security protocols delivered exceptional level service customer listening concerns answering questions 022015 032018 quality human resource partner allstate insurance company city state identified hr training needs conducted training employees leadership recommending approaches effect continual improvements department objectives productivity within company reach business goals investigated liaised legal department respond complaints harassment discrimination employee grievances sensitive issues prepared position statements eeoc worked managers achieve quality compliance organizational policies providing clarifying information recommending necessary changes updated training processes reviewing existing documentation leveraging feedback associates working legal compliance teams directed onboarding training 125 new claims specialist year keeping company operations smooth production efficient skilled candidates collaborated crossfunctional departments create manage maintain quality compliance reporting increased customer satisfaction resolving quality compliance issues led projects analyzed data identify opportunities improvement 092007 022015 express leaderhuman resources generalist education allstate insurance co city state developed strategies increase employee satisfaction reduce turnover maximized team knowledge productivity effectively training monitoring directing employees application best practices regulatory protocols discovered resolved complex problems affected management business decisions organized carried monthly status meetings inform staff developments goals tactics well best practices suggestions drive success established solid working relationships senior leaders provided guidance related workforce planning performance assessments employee relations issues operational personnel changes supporting organizational initiatives activities managed resolved complex employee relations issues conducting effective thorough objective investigation trained team members performance metrics consumer behavior identification devised hiring recruitment policies 350employee call center updated key human resource metrics including turnover terminations using reporting tools hrms database mba business administration university phoenix tempe az bachelor science criminal justice shaw university raleigh nc