jessica claire 9 resumesampleexamplecom 555 4321000555 4321000 montgomery street san francisco ca 94105 summary operations manager skilled operations manager talented improving team performance innovative management techniques offers thoughtful comprehensive constructive feedback staff members promote productivity company loyalty organized dependable hardworking teamoriented results driven professional 20 years proven success extensive leadership management experience resulting cost effective resource utilization improved productivity achieving overall company goals employ strategic thinking innovative problem solving outstanding leadership skills deliver exceptional results highlights microsoft office strategic planning analytical personable team building cost reduction containment relationship building troubleshooting problem solving dedicated education university phoenix tampa fl master business administration human resources management business administration human resources management mercer university atlanta ga bachelor organizational leadership broward community college coconut creek fl associate science marketing management marketing management 4 project managers hampton group professional project manager course dale carnegie management training course dale carnegie leadership training managers course coveys principle centered leadership course coveys 7 habits highly effective people course communication effective leadership course total quality management course daytimer 4dimensional time management course accomplishments increased productivity 7 observing workflow removing barriers continuing improvement experience elsupermarkets operations manager salinas ca 012012 present direct control day day tactical operations cost effective customer satisfying manner leading coaching high performance team ensuring high level total customer satisfaction ensuring employees understand follow safety security procedures provide daily oversight operations ensure high levels service production quality metrics achieved developing motivating monitoring coaching work management plan staffing levels ensure adequate coverage execute daily reporting mechanisms provide critical points data business trends overall operational performance communicate effectively vely employees regarding changes procedures companys initiatives program roll outs responsible training recruiting counseling coaching administering disciplinary actions writing performance assessments execute daily operations meet exceed department service goals objectives ensure prompt accurate completion service requests customers research resolve service issues implement long term solutions drive margin controlling costs achieve maximum efficiency quality service including productivity targets recommend solutions changes improving operational excellence ensure compliance federal stateprovincial local laws well iron mountain policies procedures take active role facilities self audit program consistently meet exceed customer service standards act model exemplary customer service behaviors meet front line team regularly review service levels performance obtain feedback conns inc production managerproject manageroperations manager ii katy tx 012001 012012 provided leadership training direction personnel ensure jobs completed timely manner streamlined implemented effective standard operation procedures meet exceed customers expectations worked collaboratively sales team plan coach manage projects identified strengths weaknesses sales team improve work performance collaborated presales activities determine customer requirements expectations helped write statement work accompany proposals conducted yearly quarterly monthly weekly quancys quality security financial audits promoted environment integrity responsibility workplace cultivated positive work climate developing relationship departments analyzed adjusted cost goods reconciled profit loss income statements achieve financial goals effectively managed multimillion dollar projects across country variety industries including oil gas banking insurance health legal human resources provided leadership management training site managers training developing 70 employees logical document determination scanning image conversion classification documents kinkos inc store manager city state 011992 012001 supervised 30 employees administered branch sales performance meeting exceeding profitability objectives provided support team sales professionals corresponding accounts streamlined overall branch operations changing work flow reorganizing current employees training instilling winning philosophy resulted significant improvement store ranking bottom ten company top 10 18 months trained developed promoted assistant branch managers branch managers locations successfully increased revenue average 16 last revenue increased went 15 million 22 million increased net operating profit 6 17 18 months provided development tools peers order increase performance results languages bilingual proficiency english spanish additional information awards honors awarded many excellence achievement awards top branch country outstanding cost goods outstanding profit margins outstanding revenue results outstanding production labor presidents list deans list honor graduate skills adobe acrobat banking coach coaching conversion counseling customer satisfaction customer service direction english financial financial audits human resources image insurance leadership leadership training legal management training excel powerpoint microsoft word oil adobe pagemaker personnel philosophy policies profit profit loss proposals quality recruiting reporting research safety sales scanning spanish staffing time management total quality management