professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom operations specialist experience developing realistic solutions assure satisfactory consumer customer experiences fluent quickbooks microsoft office google workspace general crm maintence committed resolving problems impmentinga strong blueprint defining job descriptions sops employment agreements policies procedures job cost reports maintaining accurate metrics reports skills disaster recovery planning problem resolution client relationships analysis evaluation server management team leadership development processes procedures work history consultant education project management knowledgeable system reporting capabilities strategic planning budgeting financial planning customer service 072019 current microstrategy menlo park ca boosted success clients organization improving performance motivation job satisfaction hiring practices training programs management systems liaised customers management sales team better understand customer needs recommend appropriate solutions initiated success clients organization improving performance hiring practices management systems supported clients business analysis documentation data modeling developed strategic component development plans support future projects updated stakeholders key milestones projects tracked costs expenses compare original budget identify failure points delivered outstanding service clients maintain extend relationship future business opportunities saved considerable costs renegotiating outsourcing contracts created detailed roadmaps action items project goals generated reports inform budgeting planning developed comprehensive business cases analyze costs benefits roi tco proposed solutions generated reports findings help management making key decisions boosted customer experiences delivering superior customer service issue resolution merchandising conducted pl statement analysis improve daily operations increase revenue reduce costs evaluated performance policies metrics assisted various departments change communicating new improvement plans expectations educated staff organizational mission goals help employees achieve success collected arranged input information database system coached staff daily performance conducted evaluations constructively address concerns tracked analyzed reports determine needed improvements supported creation detailed technical financial models value potential acquisition targets gathered organized input information digital database receptionist merritt academy mclean va managed multiple tasks met timesensitive deadlines answered central telephone system directed calls accordingly confirmed appointments communicated clients updated client records 032020 122021 drafted professional memos letters marketing copy support business objectives growth directed incoming calls internal personnel departments routing bestqualified department liaised vendors contractors professional services personnel properly process orders corresponded clients email telephone postal mail scheduled confirmed appointments meetings senior management team maintained building security monitoring logbook issuing visitor badges greeted incoming visitors customers professionally provided friendly knowledgeable assistance kept records crm maintain customer data managed multiline phone system directing individuals desired personnel providing general information operations provided clerical support company employees copying faxing filing documents resolved customer problems complaints kept reception area clean neat give visitors positive first impression sorted received distributed mail correspondence departments personnel aggregated prepared documentation reports office meetings distribution filing oversaw inventory activities including materials monitoring ordering requisition supply stocking restocking responded inquiries callers seeking information supported various administrative duties proofreading transcribing invoicing answered large volume incoming calls daily resolve customer issues schedule appointments answered phone promptly directed incoming calls correct offices restocked supplies placed purchase orders maintain adequate stock levels dicector emergency services diagnostic imaging indian river medical center city state 072003 052013 coordinated local police fire ems emergencies completed detailed incident reports using online report system oversaw provision emergency response resources supervised internal team functions motivated developed retained emergency response team members maximized throughput patient satisfaction staff efficiency development implementing optimized care models applied federal funding emergencymanagementrelated needs administered reported progress grants kept informed activities changes could affect likelihood emergencies factors could affect response efforts details plan implementation maintained current understanding local state federal guidelines emergency response built strengthened relationships area governments departments agencies manage effective planning implementation emergency response strategies supported care objectives devising implementing effective structures track performance assess compliance specifications reviewed operational plans locations identify options local systems inspected facilities equipment emergency management centers communications equipment determine operational functional capabilities emergency situations investigated practical theoretical issues facing emergency services identified effective resolutions delivered exceptional level service customer listening concerns answering questions actively listened customers requests confirming full understanding addressing concerns received processed stock inventory management system used critical thinking break problems evaluate solutions make decisions increased customer satisfaction resolving product service issues bachelor science nursing nursing admin finance florida atlantic university boca raton fl completed job title apprenticeship name apprenticeship company name completion date majored business 052004