jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary seasoned operations management professional 6 years experience sales training customer service client retention handson leader adept providing teams training guidance support motivation succeed ensuring adherence safety regulations corporate policies procedures standards bringing solid understanding current industry trends excellent communication skills talent spotting areas need improvement implementing changes strategic approach skills organization technical writing technical support troubleshooting marketing merchandising knowledge sales exceptional customer service merchandising understanding problemsolving skills excellent people skills relationship building upselling sales training client service sales expertise course planning planning coordination group individual instruction online instruction goalsetting materials preparation employee training public speaking data organization training program development work history operations manager 072018 current cds logistics wharton nj maximize productivity management systems establishing specific goals managing operations oversee daytoday operations including supervising 40person team across 2 sites implement new policies standard operating procedures continuous improvement provide excellent customer care maintain improve customer relations strengthen loyalty increase product service sales manage allocated staff material resources meet production goals monitor customer feedback devise business strategies determine process improvements better customer experiences cultivate strong business relationships clients increase overall experience satisfaction retention rates boost team performance enhanced employee evaluation processes protect company assets loss theft damage setting enforcing effective security policies devise deploy monitor processes boost longterm business success increase profit levels prestige sales manager 062016 052018 lineage logistics avon oh built relationships customers community establish longterm business growth monitored customer buying trends market conditions competitor actions adjust strategies achieve sales goals resolved problems highprofile customers maintain relationships increase return customer base worked diligently resolve unique recurring complaints promoting loyalty enhancing operations maintained uptodate knowledge competitor products pricing market served collaborated upper management implement continuous improvements exceed team goals organized promotional events interacted community increase sales volume exceeded sales quotas increased profitability effective sales strategy business planning attracted new clientele developed customer relationships hosting productfocused events encouraged crossselling additional products services relationshipbuilding acquired understanding customer business needs liaised customers management sales team better understand customer needs recommend appropriate solutions monitored sales team performance analyzed sales data reported information area managers engaged product training demonstrations consumer awareness branding acquisition initiatives raise awareness revenues coordinated staff sales meetings discuss developmental strategy best practices process improvements hired supervised coached 20 employees sales strategies optimize performance communicated progress monthly quarterly initiatives internal external sales teams trained 20 new sales representatives sales strategies processes reduce process gaps drove business success maintaining applying current knowledge sales promotions policies regarding payments exchanges security practices developed executed sales presentations well internal external product training workshops led solution selling strategy initiatives maximize sales product service owneroperator 042013 062016 skincare rebecca city state managed daytoday business operations including accounting finance hr marketing public relations assessed income expenses adapted plans improve profit levels developed managed relationships vendors suppliers spoke professionally customers regarding complaints gathering necessary information make educated decisions address issues put together realistic budgets based upon costs fees effectively operating business grew successful skincare business ground including developing business plans hiring independent contractors obtaining initial investments learned remained updated statutory requirements regulations maintained uptodate administrative records monitor operational conditions assessed financial reports statements regularly update processes operations greater profitability maintained updated knowledge regulatory changes adjust business operations accordingly capitalized social media platforms facebook craigslist square market google increase market awareness recruit sales agents cultivated forwardthinking inclusive performanceoriented business culture lead industry innovation push progress founded managed skincare business growing clients selling profit remained uptodate current trends attended 2 trade shows per year view purchase products resale developed business plan processes procedures provide superior skincare services customers senior education consultant 082015 042016 sephora city state designed implemented managed successful training programs meet department school needs provided subject matter expertise courses materials lesson plans teamed subject matter experts evaluation revision training tools order continually improve learning platforms reached vendors evaluate available curriculums associated materials maintained excellent attendance record consistently arriving work time actively listened customers handled concerns quickly escalated major issues supervisor carried daydayday duties accurately efficiently offered friendly efficient service customers handled challenging situations ease used critical thinking break problems evaluate solutions make decisions managed team 10 employees along typical management duties certificate master aesthetician 062011 federico beauty institute sacramento ca diploma general studies 012001 granite bay high school granite bay ca education