alina rudimenko consultant 4 years experience personable consultant 4 years expertise fastpaced global tech firm achieved companybest quality satisfaction rating according internal review 9976 seeking advance career growing lansing team company personal info address 350 5th ave new york ny 10118 phone 7187081622 email alinarudimenkogmailcom linkedin linkedincominalinarudimenko skills agile development advanced cloud management devops debugger 5000 use data synchronization intermediate intermediate experience 201501 201712 201301 201501 education specialist aws new york ny key qualifications responsibilities coached newlyhired specialists advanced technical procedures assisted clients diagnosis software hardware issues encouraged timely relevant upgrades clients products key achievements identified new partsordering solution led 17 wait time reduction assisted director admin apps reducing workload 19 help desk agent kall center new york ny key responsibilities coached support agents technical duties managed training encouraged email phone clients make softwarepairing decisions instituted customer survey assess software demand key achievements identified ticketing management solution led 18 queue reduction assisted manager client liaison updates reducing workload 49 working proficiency ui ux 200709 201205 working proficiency languages spanish ba network administration city university new york new york ny 39 gpa certifications comptia comptia network comptia security certifications microsoft certified technology specialist advanced 201408 croatian 0000 conversational 201309 201307 citrix certified enterprise engineer 201208 vmware certified design expert vcdx