jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary enthusiastic resultsdriven dedicated business analyst integrity strong work ethic eager contribute team success hard work attention detail excellent organizational skills four years experience adept business systems requirements user acceptance testing enduser training accomplished leveraging past lessons inform future decision making excellent reputation resolving problems improving customer satisfaction driving overall operational improvements skills data analysis strategic planning business process mapping software development lifecycle needs assessments workflow analysis workflows queries data collection analysis software testing test case scenarios test planning manual test case preparation test implementation release planning regression testing understanding client requirements customer service relationship development stakeholder relations process improvement itil problemissue resolution software documentation new employee mentoring troubleshooting superior time management policy procedure adherence microsoft office suite servicenow testing maintenance work history 052015 042020 business analyst f45 training santa monica ca collaborated stages systems development lifecycle requirement gathering production releases reviewed files records documents obtain business information key data informing responses development requests consulted regularly internal customers application development project status new project proposals softwarerelated technical issues conducted interviews key business users collect information business processes user requirements documented business processes analyzed procedures align changing business needs implemented user acceptance testing focus documenting defects identifying bottlenecks executing test cases created workflow diagrams gantt charts clearly demonstrate processes timelines mapped current business operational processes recommended areas improvement prepared detailed reports updates project specifications progress identified conflicts team activities managed testing cycles including test plan creation development scripts coordination user acceptance testing servicenow software applications within leisure travel industry conducted meetings capture lessons learned streamline product improvement process worked closely software development testing team members design develop robust solutions meet client requirements functionality scalability performance researched resolved issues regarding integrity data flow incident change problem catalog databases assisted planning system maintenance deployment software system testing efforts 072011 052015 system administratorsoftware tester us bank wausau wi established network specifications analyzed workflow access information security requirements configured tested maintained type network equipment achieve result planned implemented upgrades system hardware software resulting improved performance customer satisfaction worked users determine areas technology need improved usability completed reports detailing network systems performance costs downtime issues resolved issues escalated problems knowledgeable support quality service standardized job tasks trained junior team members company standards check software beyond testing scripts interconnected problems covered established specifications planned estimated test activities determine effort needed validate quality product test supported change experimentation analysis improve processes evaluated software functionality form usability wrote optimized test cases maximize success manual software testing consistent thorough approaches collaborated developers product owners stay current product features intended functionality identified tracked defects servicenow supported developers resolving problems completing additional tests debugged code located root causes problems reviewing configuration files logs gathered data integration issues vulnerabilities reported findings including improvement recommendations carried tests identify report repair issues bugs glitches 052003 072011 software engineer enterprise holdings city state wrote highly maintainable solid code hp servicecenter system forming core framework earning consistent praise subsequent developers since initial version conducted regression testing analyzed results submitted observations development team worked project managers developers customers resolve technical issues installed configured software applications tested solutions effectiveness worked closely software development testing team members design develop robust solutions meet client requirements functionality scalability performance tested troubleshooting methods devised innovative solutions documented resolutions inclusion knowledge base support team use maintained effective customer relationships identified future business opportunities support strengthen corporation mission reviewed requirements specifications technical design documents provide timely meaningful feedback coordinated hardware system engineering leads gather develop system requirements communicated technical development stages provided design support businesses stakeholders encouraging participation ontime execution implemented new software applications operating system rollouts across business enterprise including hp servicecenter servicenow discussed project progress customers collected feedback different stages directly addressed concerns improved system performance making proactive adjustments resolving bugs consulted regularly internal customers application development project status new project proposals softwarerelated technical issues debugged troubleshot hp servicecenter servicenow clients solving technical issues quickly accurately worked customers needs analysis proposal development vendor costs produce competitive estimates consulted engineering team members determine system loads develop improvement plans education associate science computer studies micro applications cuyahoga community college cleveland oh