jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary analytical driven executive manager 25 years progressive experience capital programproject development delivery well running organizational operations touting strong leadership skills manage diverse crossfunctional teams proven excellence process reengineering drive efficiency reduce costs deliver results skills project management materials management experience vice president engineering architecture 042017 current city amarillo tx amarillo tx oshasafety trained extensive computer microsoft office use streamlined automated internal processes improve overall workflows oversaw employee progress safety project implementations encouraged team collaboration motivated individual employees positive reinforcement technical recognition studied projects already place implementing new ones generated concept designs collaborated customers gain feedback directed entire design process assessed task completion meet tight project deadlines organized data modeled information use key decisionmaking demonstrated leadership making improvements work processes helping train others assisted customer requests answered questions improve satisfaction director transportation public works 052015 042017 st louis county government city state used excellent verbal skills engage customers conversation effectively determine needs requirements directed capital projects oversaw implementation capital programs monitored progress establishing plans budgets measuring results delegated work staff setting priorities goals managed developed executed departmental vision goals objectives priorities created effective business plans focus strategic decisions longterm objectives resolved issues diplomacy discipline employing active listening effective communication skills assessed work performance employee within department providing constructive criticism regarding handling job tasks fostered cooperative relationships local agencies citizen groups gain buyin developed executed public works department budget 700m across operations capital projects presented information longrange public works plans projects city council mitigated business risks working closely staff members assessing performance used strong issue resolution communication skills cultivate strengthen lasting client relationships compared budgets finished projects determine spending levels directed coordinated financial budget activities fund operations maximize investments regional water wastewater engineer 112013 052015 washington suburban sanitary commission city state verified quality completed work inquired customers needs end jobs professional note followed epa osha regulations maintain safety water personnel responded plant emergencies equipment breakdowns contacting appropriate supervisors adhering protocols handled customers emergency needs resolve water problems resulting damages prepared records plant operations material quantities laboratory test results assistant director transportation land use 072012 082013 virginia department transportation city state provided informational resources promotions services created enforced processes boost company productivity directed special projects daily operations managed schedules completing work accurately time generated reports review data issue corrective actions improvements met stakeholders address issues implement solutions monitored team compliance safety health guidelines managed staff financials key performance indicators facilitate business operations evaluated key business metrics recommended adjustments policies procedures cultivated maintained relationships promote positive work culture oversaw recordkeeping reporting efforts satisfy document processing guidelines developed department performance goals methods achieving milestones produced distributed memos newsletters forms communication assistant director public works 032006 072013 city manassas city state planned directed work team 40 responsible maintenance programs created effective business plans focus strategic decisions longterm objectives assessed work performance employee within department providing constructive criticism regarding handling job tasks mitigated business risks working closely staff members assessing performance developed executed public works department budget 150m across operations capital projects provided leadership insight mentoring newly hired employees supply knowledge various company programs delegated work staff setting priorities goals compared budgets finished projects determine spending levels used excellent verbal skills engage customers conversation effectively determine needs requirements resolved issues diplomacy discipline employing active listening effective communication skills prepared staff work schedules assigned team members specific duties used strong issue resolution communication skills cultivate strengthen lasting client relationships formed sustained strategic relationships clients monitored progress establishing plans budgets measuring results fostered cooperative relationships local agencies citizen groups gain buyin presented information longrange public works plans projects city council recruited interviewed prospective hires asking questions backgrounds skills experience directed capital projects oversaw implementation capital programs directed coordinated financial budget activities fund operations maximize investments managed developed executed departmental vision goals objectives priorities improved productivity initiatives managing budgets accounts coordinating itinerary scheduling appointments education training phd civil infrastructure engineering 122015 george mason university fairfax va mba business administration 052007 marymount university arlington va master science civil engineering 122000 mississippi state university starkville ms bachelor science civil engineering 051997 university mississippi university ms certifications professional engineering license va mo ms