robert smith information technology technician iii infoqwikresumecom linkedin profile qwikresumecom gain professional marketing position use experience education knowledge advertising marketing setting experience information technology technician iii abc corporation august 2011 january 2013 operated systems management servers assist students faculty staff network related issues answered 100 calls per shift students faculty staff phone inperson referred highlevel priority issues technicians assisted level 5 technicians supervisors repairing maintaining hardware software answered phone calls students staff regarding limited password reset software applications pid identification installing new programs secure ftp access troubleshooting network issues sanitized hard drives well wiping completely clearing old hard drives computers oversaw front desk activities membership registration member signin assisted new members community questions gym assisted developing advertising strategy local market better reach community information technology technician abc corporation 2007 2011 provided computer help desk support via telephone communications endusers performed diagnostics troubleshooting system issues documented help desk ticketsresolutions maintained equipment inventory lists windows server installation manage user account active directory plan polices printers sharing files lonestar college 2013 hands labs nowledge deploying troubleshooting ip protocols layer3 routing layer 2 switching network protocols firewalls communication network design network planning implementing configuring troubleshooting testing networking system vpn tehcnolgy asa lab configurations personality traits strong motivational skills remarkable analytical logical skills unmatchable communication skills written verbal free resume template copyright qwikresumecom usage guidelines