jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary goaloriented business analyst successfully assists companies developing implementing updates operational standards team organization employee engagement strategies extensive experience research analyzing data provide quality customer product 15 years successfully completing work requirements remote office proactive personable leader topnotch skills streamlining information prioritizing tasks approaching issues analytical mindset bringing years experience demonstrated track record success forecasting planning data mining project management skills requirements gathering business process improvement experience business analyst 012020 current ecs federal arlington va managed projects served primary liaison client multiple internal groups clarify goals meet standards deadlines manipulated data using pivot tables pivot charts macros excel conducted root cause analyses formulate countermeasures business missteps improve operations pinpointed inefficiencies business processes recommended improved policies analyzed businesses determine financial impact potential investments support risk assessment computed recorded proofread data preparation records reports reported findings risk exposures senior executives board directors analyzed risk management incident reporting strategies data create educational programs managed executed risk management projects determine deficiencies appropriate corrective actions worked crossfunctional resources implement direct marketing programs increase customer base business analyst consultant 062018 012020 avanade rochester ny developed metrics used determine inefficiencies areas improvement reported findings risk exposures senior executives board directors analyzed risk management incident reporting strategies data create educational programs managed executed risk management projects determine deficiencies appropriate corrective actions implemented operational vision data analytics reporting including identification key requirements continuous improvement opportunities contract administrator 112016 062018 bae systems mojave ca reviewed details incoming contracts service agreements keep pricing correct provided updates status contract processes upper management important personnel administered contract change requests resolution managed monitored contract change requests facilitated resolution negotiated changes issued change orders contract amendments handled issue resolution tasks promptly maintain strong relationships key contracts built strategic relationships key contracts enable problemsolving issue resolution checked information companys database accuracy updated data current information maintain records oversaw changes coordinated change orders contract reviews managed contract closeout process resolving issues prior release final payment identified contract changes potentially occurring agreements lifecycle gathered contractor quotes careful review determine best options company strengthened documentation traceability developing organizational systems contracts records reports agendas represented company meetings discuss contractual obligations project manager 052005 102016 ch robinson worldwide inc mcallen tx handled continuous project monitoring management including developing forecasts tracking expenses approving payments forecasted scheduled monitored project timelines personnel performance cost efficiency created project plans established timelines integral phases assigned appropriate teams managed workflow achieved rfp submissions completion deadlines schedule enhanced development drove continuous improvement project delivery process providing strong program leadership modified reconstructed project plans better align organizational objectives communicated clients convey deadlines scope work potential challenges throughout project timeline set project schedules oversaw milestones duration project developed processes enable consistent ontime deliverables customers per timelines established contract student 012003 052005 mercy healthcare fort smith ar used library scholarly databases locate reliable resources obtained organized files research papers make important documents easier find developed implemented study protocols gather required data support research objectives leveraged microsoft word powerpoint prepare reports presentations articles collaborated produce publishable group projects negotiating disagreements supporting team members individual contributions gave professional presentations exceptional visual display design minimal space fillers customer service lead 041996 022003 giant eagle columbus coached monitored motivated new agents boost performance enhance job knowledge trained new team members proper service methods evaluated service delivery using quality assurance program utilized active listening skills asked openended questions ascertain customer call needs implemented company processes effectively resolve customer service issues assisted operators handling calls took escalated concerns deliver expert solutions reduced calltime inbound calls recognizing resolving systematic inefficiencies handled cash credit card payments returned receipts change payment cards customers delivered fast friendly knowledgeable service routine questions service complaints bachelor arts social sciences 052005 washington state university pullman wa minor history certificate business process management 052015 villanova university pa certificate business intelligence analysis 122014 villanova university villanova pa certificate project management 042010 university washington tacoma wa education training certificate business communications writing 052011 university washington tacoma wa united states navy reserve intelligence specialist is1 20022010 military service collects records analyzes disseminates tactical strategic technical intelligence information segregates records incoming intelligence data according type data facilitate comparison study accessibility prepares analyzes information concerning strength equipment location disposition organization movement enemy forces assists intelligence officers analysis selection aerial bombardment targets compiles intelligence information used preparing situation maps charts visual aids briefing papers reports publications briefs debriefs ground aviation personnel prior missions maintains intelligence libraries including maps charts documents items plans assists superiors planning supervising intelligence activities unit assigned