jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary highachieving job title familiar data analysis operational reviews process updates ready bring welldeveloped skills gained successful career business proven provider type enhancements type customers accomplished business analyst progressive experience gathering technical requirements preparing specifications defines documents business processes software requirements operational reporting data warehousing application development working knowledge business intelligence products webbased application development high level computer literacy spreadsheets word processing database software business systems experienced consulting customers stakeholders gather requirements define scopes set project plans capability managing complex high visibility technical projects effective technical support inventory management customer relationship development skills itg test plan creation application user acceptance testing project management sap human resources information systems hris requirements gathering working collaboratively problem resolution people skills flexible customer service time management databases multitasking decisionmaking education training university northern lowa cedar falls ia 121989 bachelor arts business communications experience sentinel technologies inc business analyst fort mcdowell az 032011 current implemented ewlr system resulting bargaining units utilize time absence system involved 7 new go lives leading 4 reduced organizational operating costs streamlining processes throughout bargaining units allowed termination fees paid outside software managed projects served primary liaison client multiple internal groups clarify goals meet quality standards deadlines worked crossfunctional resources implement changes involving apis optimized management roles levels facilitated communication adjusted culture open productive reviewed company software business programs determine value assess viability live environment assisted technical support process refinement improve customer service support kept customers informed issue resolution progress provided updated estimated times resolution ongoing basis facilitated system migration projects offhours avoid outages network bottlenecks consulted via telephone understand user problems run testing scripts ask probing questions locate root causes john deere information syste equip go live transitional city state 052010 022011 worked new existing customers build excellent rapport collaborated staff maximize customer satisfaction streamline procedures improve bottomline profitability assisted clients delivering specialized business consulting training implementing equip business system kept customers informed issue resolution progress provided updated estimated times resolution ongoing basis oversaw supported type environments onsite virtual locations updated reconfigured existing new computers current software operating systems facilitated system migration projects offhours avoid outages network bottlenecks assisted endusers software hardware troubleshooting determine causes system malfunction maintained composure patience face difficult customer situations applying deescalation techniques positive customer support consulted via telephone understand user problems run testing scripts ask probing questions locate root causes assisted online users via live chat web conference phone resolve issues related software system use access installed configured printers scanners resetting default device passwords prevent cyber attacks john deere information syste dealer business specialist city state 022000 052010 worked new existing customers build excellent rapport provided daily support dealer throughout us using unix windows systems supported web tools dealerships used customer orders well parts orders ect accomplishments worked implementation team employee central enterprise wide change helped develop test solutions accordance requirements transition sap employee central worked testing implementation sap pi new api used transfer data downstream systems order phase ftp worked testing preparation transition hana sap phr system