first last name emailemailcom 123 4567890 linkedin url city st zip code customer call center expert highly experienced customer service professional proficient researching resolving customer problems utilizing strong problemsolving communications skills deliver customer satisfaction indepth experience assessing individual needs upselling crossselling solutions better serve customer company detailoriented multitasker excels high volume customer service environments professional experience customer service representative corporation city st yyyy current managed inbound customer service calls distributors product specifications inventory delivery maintaining documentation transactions monitored shipping tracking inhouse completed orders resolve shipping problems including collaborating ups preferred team tracked sales updated customers accounts information special rates given outside sales close sales modified changes inhouse orders distributors requests ensure proper quantities shipped produced call tags replacement orders negotiated amount credit give customer customer service advocate company city st yyyyyyyy fielded inbound calls five lines business resolve questions claims eligibility collaborated supervisor elevate resolve issues undertook data entry projects excel downtime streamline report process increase resolution inquiries improve customer satisfaction customer service representative corporation city st yyyyyyyy provided telephone assistance patients placing refilling orders well crossselling needed products proven track record customer service resolving shipping questions collaborating providers expedite solutions responsible average 70 inbound calls day established efficient client payment process customer service sales department additional experience directory assistance operatormentor company city st yyyyyyyy managed average 800 calls day answering nationwide customer inquiries timely manner researched databases provided concierge services clients education bachelor arts major university city st yyyy topresume