heinrich klaasen senior business analyst city state 0000000000 emailemailcom accomplished business analyst offering 10 years experience driving revenue analyzing documenting helping implementation holistic software solutions creative dynamic problem solver proven expertise consistently delivering expectations adept working stress short timelines consistently achieve goals crossfunctional team member individual contributor majesco 201505present valdez international corporation 201303201504 ntt data inc 200808201302 ntt data inc 200606200807 work experience senior business analyst consulting overseeing delivery planning delivery execution customer relationship management leading required documentation solution design authoring helping implement 90 complex system requirement managing system changes new initiatives worth approx 5 millionyear last several years conducting system usage functional gap analysis london new york chicago houston stations formulating profitability business cases allow leadership choose right initiatives senior business analyst collected data analyzed trend kpi key performance indicator function operations cost time line utilization yield actual production found relative data identify process bottlenecks led crossfunctional teams analyze understand operation impacts found way improve set action plan crossfunction followed status action plan tried control business analyst assisted provided support stakeholders implementation product within agreed timelines performed user acceptance testing uat user training part implementation ensure better customer experience managed team 5 technical team members line companys policy procedures organized supervised team achieve targets managed change initiative programs help team maintained records process projects part documentation sap consultant monitored daily bw uploads jobs repeat scheduled jobs daily uploads delayed resolved several issues uploads customized managed modeling bw meet business requirements designed process chains run data validation loading excel files load delta load legacy r3 sources efficiently used data services management console schedule execute jobs controlled repositories perform metadata reporting created complex jobs work flows data flows scripts using transforms load data multiple legacy sources desired target education university texas 20032005 university texas master science business administration bachelor science business administration 20002003 skills