jessica montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary accomplished healthcare management professional around 7 years achieving operational efficiency increasing revenue health care managed care industries good knowledge payer provider operations requirement gathering medical rx healthcare claims including pbm transactions edi transactions problem solving delivery management applying strong interpersonal communications skills including teamwork building customer relationships business process improvement data analysis asset management exposure change management maintenance projects experience business analyst 092014 current rowe price responsibilities involved creation brd frd project also worked defining project scope goals deliverables support business goals collaboration project team stakeholders built user stories project requirements developed communications documents project status project milestones notification training guide usermanuals etc worked use cases collaborated supporttechnical staff applications development data ownerssubject matter experts various phases project lifecycle identified managed project dependencies critical path also worked requirement traceability matrix uat testing agile iterations also updated project tasks project charter created user manuals end user business user purpose evaluated third party products shared analysis stakeholders elicited requirements new application interviews observation prototypes documented requirements user stories created product backlog contributed prioritization product backlog along scrum team collaborated create detailed sprint iteration plans project agile methodology participated daily standup meetings iteration review meetings obtain feedback project teams regarding overall effectiveness processes procedures forward appropriate stakeholders process owners solution analyst project development phase also worked scrum technology proactively managed changes project scope identified potential risks devised contingency plans gap analysis involved daily scrum meetings helping developers understand requirements business plan facilitated business development project planning meetings also wrote test scripts sprint testing implemented change management processes procedures needed created activity diagrams business flow data flow diagrams business analyst 092013 072014 rowe price responsibilities studied critically existing guidelines training guides customer suggestion logs scope documentation understand features bottlenecks legacy application discussed product owner objective scope project understand high level needs stakeholders researched current trends online banking applications online applications used competitors listed functionalities commonly used industry simulated tasks performed customers online application analysis suggested improvements business processes evaluated third party products fiserv docusign shared analysis stakeholders elicited requirements new application interviewsobservation prototypes documented requirements user stories created product backlog contributed prioritization product backlog along scrum team collaborated create detailed sprint iteration plans project agile methodology participated daily standup meetings iteration review meetings assisted project manager executing transition plan managing deviations created source target data mapping documented metadata excel prepared detailed data assessment document using sql queries build queries reports analyzed qualitative quantitative data created report layouts screen mocksdesigns visio created test cases collaboration developers sme facilitated user acceptance testing uat system administrators business users documented issues defects healthcare management analyst medical tourism project 042011 062012 apollo health resources city state responsibilities apollo health resources limited project comprehensive range services aimed supporting selffunded schemes government health plans international assistance claims management project based medical tourism revenue cycle management solutions allied health insurance maldives globality project german based health insurance company worked business stakeholders understand business needs translated functional operational requirements identified application problems recommended solutions strategies resolve issues reviewed evaluated financial monthly closing procedures reengineered processes resulting significantly improving performance 20 streamlined monthly reconciliation procedures data feeds financial systems signedoff monthly interface journals ensure accuracy quality critical financial data internal control purposes project implemented using water fall methodology performed financial processes support monthly closing activities finance groups conducted brain storming sessions put together roadmap development developed functional conceptual logical design specifications based business requirements created modified change management requests behalf client business system testing including database testing completeness process coordinated testers developers faster resolution issues healthcare management consultant quality accrediation 2009 022011 hosmac consultants pvt ltd city state responsibilities involved consulting accreditation state governments several issues ranging enhancing operational efficiency chalking expansion strategies advisory transaction framework policies participated phases preparing detailed project reports benchmarking surveys product delivery support including understanding industry dynamics business process solutions responsible leading project meetings businessuser community gathering comprehensive business requirements translating automated solutions include workflow technical design implementation participated project team meetings created detailed technical implementation plans serving technical liaison software programming team applicable conducted gap analysis current future project initiatives implemented workflow solutions project monitoring include ongoing workflow maintenance clarified system workflow process needs operations understand purpose content requested enhancements assisted customers understanding system functionality process flows documented business requirements technical details utilizing variety tools including word excel visio identified system enhancements improve business processes support future business needs analyzed changed business rules revenue cycle management workflow internal application developed visual basic excel user frontend developed detailed technical design workflow automation implement system changes including monitoring successful intended outcomes utilized operational system knowledge provide recommendations increased efficiencies automation proprietary workflow system wrote sql queries identify analyze data discrepancies advanced use excel functions pivot tables vlookups conditional formatting sumif count sum assist preparation data reports followed agile development methodology best practices iterative development release work flows based evolving customer requirements light weight documentation intensive team collaboration mba health care management institute clinical research hyderabad telangana master science information systems stratford university fairfax va education