jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary secure challenging customer service position experience using effective analytical problem solving customer service skills valued rewarded skillsqualifications proficient use operations microsoft office suite excel word powerpoint ability work independently part team projects possess strong initiative constantly works exceed customer expectations experience managing business relations special projects senior management level maintain excellent written oral communication skills problem resolution ablities high level confidentiality creative problem solver exceptional communication skills ms windows proficient international sales support atm incident management agent 062011 2013 xpo logistics skills trusted key holder quick learner strong client relations floor set design expertise training development aptitude work history work directly customers local language answering calls document assist requests service inquiries escalations atm bank issues actively participate team oriented environment meet metrics provide utmost customer delight customers internal external receive document service request customer information expedite technicians various calls gather problem information determine criticality follow global call taking tools process procedures documented posted gps initiate dispatch request capture information record data desktop tools document verify make appropriate corrections service request customer profile accountable continuously receiving handling high volumes customer calls emails answered average 50 calls per day addressing customer inquiries solving problems providing new product information provided elevated customer experience generate loyal client le remote tech support representative 102010 062011 apple inc kelly services provided remote support apple ipad iphone ipod end users acted primary point contact averaging 35 40 calls per day assist configurations installations system restore responsible troubleshooting preload errors utilizing technical problem solving skills device troubleshooting application environments documented resolved issues ensured software hardware functionally operable producing high quality support clients customers described product customers accurately explained details care merchandise politely assisted customers via telephone provided elevated customer experience generate loyal client le executive assistant 2008 042011 wireless universe metro pcs authorized dealer provide executivelevel administrative support ceo general manager calendar management demonstrated ability improvise improves procedures meets demanding deadlines coordinates new hires located process new hire paperwork plan coordinate corporate luncheons develop presentations related onand offsite meetings manage capital purchases direct vendor relations generate maintain equipment tracking records resolves administrative problems coordinating preparation reports analyzing data identifying solutions 19 stores atlanta new york compiles information commissions payroll collaborate departmental managers weekly posting reports coordinates indirect sales training new employees ensure insurance certificates date location order office supplies store makes sure mail distributed process monthly expense reports reflecting supporting documents wrot communicated vendors regarding back order availability future inventory special orders provided elevated customer experience generate loyal client le answered product questions uptodate knowledge sales store promotions effectively communicated supported sales marketing administrative teams daily basis scheduled weekly inventory pickups deliveries vendors contacted customer follow purchases suggest new merchandise inform promotions upcoming events lead business sales support coordinator 2004 082007 tmobilecity state maintained regional business sales reports east coast sales managers regional directors divisional director compiled daily monthly tracking orders completed business sales coordinators southeast region maintained business contracts three sales teams several states completed coordinator quarterly audits southeast region served point contact escalated issues support coordinators sales teams georgia florida alabama tennessee maintained regional market headcount spreadsheet southeast region responsible communicating dailyweekly sales flashes coordinators handset rate plan changes actively participated weekly sales meeting conference calls sales teams supported 2 regional directors 9 business sales managers sales teams trained new coordinators accountable supervision direction observing 5 support specialist business sales team historypolitical science 1991 albany state university albany ga completed advanced customer service training education