jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary ability work independently fast pace environment selfstarter ability multitask define problems collect data establish facts draw valid conclusions outstanding verbal written communication strong organizational interpersonal skills outstanding professionalism vast ability interact public pc literate working knowledge ms word ms excel ovation finesse skills account updating customer relations organization communications experience 122019 current banking specialist conduent incorporated winston salem nc customer service problem resolution team building relationship development exceeded customer service satisfaction ratings 100 providing prompt answers specific questions maintained confidentiality bank records client information directed specific questions appropriate branch personnel exceeded customer service satisfaction ratings input statement information reconciled accounts resolved discrepancies answered customer questions friendly knowledgeable manner maintain high satisfaction levels worked closely team members deliver project requirements develop solutions meet deadlines provided excellent service attention customers phone conversations improved customer satisfaction finding creative solutions problems improved operations working team members customers find workable solutions 062016 082016 certified nursing assistant health alliance hudson valley wallkill ny took recorded vital signs temperature blood pressure pulse respiration rates blood sugar monitored patients intake oral medications directed physician nurse made notation time amount given cleaned rooms changed bed linens attended patients comfort cleanliness assisted residents bathing dressingundressing nail care mouth care hair care feeding toileting recorded patients intake output also following care plan directed supervising nurse provide required information care plan preparation collect data regarding patients diseases conditions treatment plans examine patients determine additional issues educate patients families regarding examination treatments surgical procedures help nurses doctors assessing patients conditions build relaxing environment resident family members assist patients families teaching assisted living techniques 062015 082015 certified nursing assistant cna 062011 082011 bickford senior living olathe ks took recorded vital signs temperature blood pressure pulse respiration rates blood sugar monitored patients intake oral medications directed physician nurse made notation time amount given cleaned rooms changed bed linens attended patients comfort cleanliness assisted residents bathing dressingundressing nail care mouth care hair care feeding toileting recorded patients intake output also following care plan directed supervising nurse provide required information care plan preparation collect data regarding patients diseases conditions treatment plans examine patients determine additional issues educate patients families regarding examination treatments surgical procedures help nurses doctors assessing patients conditions build relaxing environment resident family members assist patients families teaching assisted living techniques cashier food preparation mcdonalds city state speaking communicating calmly effectively friendly manner patience customers taking orders handling money customers making stock supplies needed preparing food made order cleaning dining room areas behind counter example mopping sweeping washing dishes wiping countertops sanitizing food areas demonstrating flexible work schedule remaining available extended work hours needed operated cash register collected payments provided accurate change education training 2015 high school diploma 122021 clinton high school clinton south carolina gpa 43 principle president cabinet clinton high school 2014 2015 clinton south carolina clinton high school hosa vice president 2014 2015 clinton south carolina clinton high school gospel choir assistant director 2014 2015 clinton south carolina member eugenia gurney cater chapter national honor society associate arts child development family studies university south carolina upstate spartanburg sc accomplishments clinton high school clinton south carolina high school diploma graduation june 2015 class ranked 21 192 gpa 43 principle president cabinet clinton high school 2014 2015 clinton south carolina clinton high school hosa vice president 2014 2015 clinton south carolina clinton high school gospel choir assistant director 2014 2015 clinton south carolina member eugenia gurney cater chapter national honor society may 2012 may 2013 member national beta club 20112012 20122013 clinton south carolina member clinton high school gospel choir 2012 2013 2014 2015 member clinton high school hosa 2011 2012 2013 2014 2015 clinton high school marching band 2011