jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary seniorlevel executive number years complex program management product development experience support operations background successful implementation presentation key stakeholders successfully coordinates project work mitigate risks solve technical issues providing budget oversight tech savvy information technology executive strong background lifecycle information technology project management methodologies skilled seniorlevel metrics reporting support integrate divergent data sources monitor performance strategy leverages extensive network infrastructure process knowledge meet operational goals successful optimizing security standards improving planning processes managing systems implementation knowledgeable disaster recovery planning roadmapping team development skills product development budget administration security planning agile framework project lifecycle management excellent communication organization time management planning coordination training development critical thinking education concordia university austin austin tx 082009 bachelor science business management certifications certified job title company name timeframe links work history plex vp digital cloud technology remote colorado co 062020 current developed led largescale technology initiatives longterm strategic plans solutions configured implemented initiatives produce measurable business value created longrange plan support projected growth requirements added capacity built infrastructure support key business strategies evolving processes led agile teams deliver products quickly respond user requirements groomed team talents robust professional development program training opportunities analyzed financial investment systems potential return investment impact productivity productivity supervised multifunctional teams technology professionals coders support experts guided testing process validation major software releases resolved workflow issues optimize team productivity improve delivery times reported monthly senior executive team budget inflight initiatives upcoming projects polled department heads assess current projected needs designed internal dashboard ataglance system project status reporting determined best methods support key business objectives aligned solutions deliverables company strategic vision worked closely vendors technology partners integrations infrastructure enterprise solutions infor delivery executive city state 092017 062020 managed complex delivery given clients supervised book business across multiple accounts identified opportunities impacts operational processes guided clients managing associated changes guided client creating strategies involving service sales marketing channels vendor overall customer experience created integrated program plan individual project plans used plan rebalance work manage variances across projects monitored customer quality metrics took proactive steps implement resolutions restore acceptable levels global portfolio industry verticals management multiple project teams across multiple clients various directs full lifecycle implementations using leading best practices standards governance methodologies waterfall agile prince 2 scrum idm infor deployment methodology owns end end success large global highly complex projects including codevelopment projects involving onpremise hybrid cloud delivery models st mt dedicated mt directly focused successful delivery customer retention customer referenceability serves liaison company client order ensure targets requirements met including project milestones budgets builds relationships existing customers ensure engaged getting value services engage partner clevel executives conduct executive steering committees understand customer needs direction anticipate resolve issues become trusted advisor customer work sales architects services others set scope staffing organization aspects new engagement work involved reorganize revise staffing organization needed perform ongoing analysis review engagements team health work pm team make needed changesimprovements proactively identify complexsubtle problems guide team client effective solutions drive organization change management ocm client internal settings generate implement ideas improve clients competitive advantage develop strategic partnerships relationships identify new business opportunities expert business process designredesign schedule management financial integration expert proficiency developing systems training implementing project controls oversee mm pls tata consultancy services sr director cloud technology city state 022012092017 instituted formal operating procedures enforced adherence policies regulations impacted bottomline drove strategic improvements enhance operational organizational efficiencies fostered work culture collaboration inclusion increase morale reduce turnover prioritized allocated valuable resources meet business targets endtoend implementation strategy technology innovation initiatives cross function collaborator wleaders stakeholders business functions drive product development feature enhancements iterative prioritization build launch products features using agilescrum methodology partner wproduct business leaders tools applications processes strong operational excellence focus measurable results references internal scaling targets drive process improvement delivery center competency building strategies pl ownership growth upsell cross sell product footprint expansion north america latin american europe regions customer facing client satisfaction strong partnership alignment steerco member driving governance issue resolution oversee learning development initiatives costa rica romanias accelerated learning paths ld paths aligned career trajectory role based certifications ability craft vision execute per success criteria kpi metrics affiliations association information technology professionals project management institute