professional summary accomplishments skills jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom hardworking advocate working diligently behalf clients obtain necessary assistance skilled coordinating files resources meet routine complex needs effective pressure stressful situations support daytoday program operations expertise records management resource coordination skillfully meet diverse needs address issues maintain efficiency program outreach demonstrated success building longlasting relationships caring skilled peer recovery specialist passionate positively impacting programs helping participants providing expert support familiar substance abuse disorder domestic violence sexual assault crisis intervention always looking ways improve operations personalize assistance wellorganized resourceful detail oriented conscientious approach served volunteer guardian ad litem worked closely court system behalf children author book one would listen voice individuals victims domestic violence sexual assault drug addiction voice ones lost lives voice children behavioral management planning microsoft access implementing client care plans client screening client home visits client needs assessments client family interviews community advocacy coping techniques behavioral disorders community outreach programs youth advocacy active listening collaboration teamwork verbal written communication maintaining client records agency service requirements client intakes data confidentiality scheduling appointment setting medical records review written verbal communication admissions processes behavioral intervention mental health crisis response discharge planning microsoft office client advocacy crisis intervention youth programming group individual counseling life skills development supportive counseling techniques community mental health programs safety risk assessments work history advocate maricopa county arizona mesa az de escalation tactics behavioral skills development behavior support 112021 current worked effectively fellow team members coordinate effective solutions question concern supported individuals legal physical mental health concerns dealing routine needs complex problems organized supporting documentation individuals evaluation coordinated paperwork transfers correct staff members onboarded monitored program participants guided entrylevel stages intakes domestic violence victims peor recovery specialist brandywine counseling wilmington de 122021 102022 provided emergency response crisis situations diffuse tensions prevent violence provided comprehensive case management services created treatment plans connected clients families appropriate resources displayed sensitivity cultural linguistic needs clients families served developed goaloriented psychoeducational activity therapy groups improve clients level functioning demonstrated respect friendliness willingness help wherever needed carried daydayday duties accurately efficiently assisted clientele needs mod techlife enrichment coordinator capital vacations lawrenceville ga 042017 092019 increased resident socialization implementation wide range fun educational family oriented activities collaborated closely residents using effective communication better understand favorite activities coordinated holiday decorating facility garnering help residents volunteer staff planned zoo trips shopping excursions religious worship opportunities residents provided oneonone programs activities residents unable participate group settings scheduled educational activities faculty lectures departmental events drive mission values institution monager dunkin donuts baskin robbins city state 072014 092018 accomplished multiple tasks within established timeframes onboarded new employees training new hire documentation crosstrained existing employees maximize team agility performance maximized performance monitoring daily activities mentoring team members adjusted job assignments schedules keep pace dynamic business needs factoring processes employee knowledge customer demands applied customer feedback develop process improvements support longterm business needs evaluated employees strengths assigned tasks based upon experience training education bachelor arts psychology 022022 southern new hampshire university hooksett nh high school diploma hardcour learning dir scranton pa 112000