jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary advanced operations manager offering 8 years experience proven success quality assurance leadership highly skilled streamlining operations improving throughput continuous process improvement crossfunctional collaboration accomplished building high performing teams inspiring staff achieve goals selfstarting operations manager offering highlevel experience supervision workover completion operations adept directing work completion consultants completion supervisors successful introducing lean manufacturing increase productivity cut costs completion well organized attentive detail vigilant achieving safety environmental impact reduction objectives exceptional operations manager focused successful team building costcutting operational improvements determined cut costs without impacting quality products services reliable team player committed building highperforming teams skills budget control business leadership program optimization cost reduction customer service management verbal written communication decision decision making records organization management mathematical calculation reasoning supplier monitoring staff scheduling performance assessment certifications cpht certified pharmacy technician education svp university india 062007 master science food science quality control work history family central inc benefits enrollment specialist 102021 112021 provided primary customer support internal external customers maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns answered constant flow customer calls minimal wait times resolved issues inquiries plan participants regarding health welfare benefits deductions telephone email inperson interactions directed controlled 401k medical dental vision benefit packages explained benefits plan participants easy understand terms order educate available options cds logistics operations manager edwardsville il 012021092021 developed strategy assisted vendors onboarding onto benasource gpo group generated lists properties sale locations descriptions available financing options using computers organized personal professional calendars supplied reminders meetings events assisted giving buyers virtual tours services interested using computers typed documents updated websites compiled information meetings attend business meetings took meeting minutes screened telephone calls inquiries directed appropriate partnered vendors suppliers effectively manage budget directed product flow informed management delays challenges well suggested resolutions handled problematic customers clients assist lowerlevel employees maintain excellent customer service worked matrix management environment oversight division level managers operations sales finance human resources safety compliance partners healthcare system retail pharmacy manager 122018 012021 trained pharmacy interns newly hired pharmacy technicians delivered training medical device use storage enhance support different groups patients developed policies procedures effective pharmacy management communicated patients ensuring medical information kept private implemented procedures necessary compounding mixing packaging labeling discussed medical histories patients effort provide effective medical advice conducted literature coding reviews adhere state federal standards contributed annual revenue goals selling new services developing new accounts cds logistics operations manager ontario ca 052015 122018 helped team members maintain business professionalism coaching methods delivering exceptional service every customer performed business analysis provided guidance best practices various approaches communicated staff patients healthcare providers encourage highest quality service oversaw new business development customer servicing built strengthened longlasting client relationships based accurate price quotes customercentric terms listened attentively client feedback worked product development team introduce new services worked automated dispensing systems pharmacy automation systems required department stayed current current thirdparty payer policies procedures prevent payment issues prepared bills insurance companies submitted required paperwork coordinated insurance representatives process claims calculate correct copay information patients communicated patients collect information prescriptions medical conditions arrange consultations pharmacists supported toplevel decisionmaking strategy planning forging productive relationships top leaders serving key advocate various personnel issues kroger assistant pharmacy manager west chester oh 062011 032015 works pharmacy manager managing associates ensure quality pharmacy provides input works pharmacy manager improve operations commitment providing customer service makes internal external customers feel welcome important appreciated establishes maintains good working relationships physicians health care professionals participates programs provide pharmacy services immunization programs medication therapy mar therapy management work collaboratively team members promote teamwork align organization goals promptly report customer employee accidents management coordinated oncall responsibilities pharmacy department ensured reliable coverage directed activities pharmacy department including scheduling work activities pharmacy staff consistently meet patients needs trained pharmacy interns newly hired pharmacy technicians filled dispensed 100 prescriptions daily kept prescription drugs controlled substances safe secure pharmacy mixed compounded dispensed various medications oversaw orders shipments scheduled created modified weekly schedules staff educated patients possible drug interactions potential side effects optimal methods administration recommended otc devices medication options help mitigate individual symptoms developed policies procedures effective pharmacy management responded telephone calls efficiently filled prescriptions compared prescription details safety standards insurance requirements support patients communicated patients ensuring medical information kept private implemented procedures necessary compounding mixing packaging labeling