jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom linkedin profile aspiring leader passion promoting patient experience improving healthcare detail oriented professional strengths critical thinking interpersonal communication adept managing concurrent objectives promote efficiency influence positive outcomes hopes improve human condition 20222023 member american college healthcare executives north texas skills process improvement recommendations employee mentoring manage hiring process effective remote team member develop lead training programs affiliations interprofessional education communication skills leading self training data analysis knowledge healthcare trends metrics project program coordination student associate american college healthcare executives ache ache north texas professional experience 062022 112022 patient experience education specialist francis howell school district saint charles mo utilized oral communication facilitating skills consistently effectively conduct 40 trainings 2000 employees service excellence tools strategies improve patient experience demonstrated written communication skills mastery curriculum update service excellence powerpoint presentations current healthcare trends initiatives 10000 employees analyzed data pull evaluate reports attendance tracking strategic evaluation qualtrics education center excel applied coordination abilities schedule weekly zoom training sessions education center outlook consistently tracked attendance aid 2000 employees completion training programs developed interview survey qualtrics serve evaluation tool aid hiring process demonstrated leadership skills conduct interview potential new hire initiated strategic planning train manage provide guidance patient experience mentee weekly created comprehensive interactive dashboard power bi service excellence metrics 062021 032022 administrative intern bayer inc west fargo nd demonstrated critical thinking skills strategic planning develop tiered readiness briefing training program modeling process reporting tracking escalating safety issues utilized organizational analytical skills pull translate send reformatted press ganey reports comprehensive summaries departments throughout organization monthly leveraged technical skills lead producer role service excellence front door trainings zoom instill patient experience best practices 3000 employees contributed diversity equity inclusion dei research seek correlation dei patient satisfaction assist future implementations patient satisfaction facilitated discussions managed minutes patient family advisory program pfap meetings displayed leadership decisionmaking skills interviewing selecting incoming interns applied interpersonal communication strategies collaborate fellow interns across projects allocate roles contributions 062017 082020 accountant bob harris oil company city state displayed customer service skills leading interactions customers phone person provide information sharing resources leveraged service recovery skills deescalate conflicts provide problem resolutions customers regarding payments demonstrated problem solving critical thinking skills provide process improvement input leading electronic payroll conversion utilized precise attention detail cataloging filing customer records managed stored confidential documents demonstrating integrity reliability used analytical skills gather financial information balance bank statements prepare process payroll information monthly 062019 082019 orthopedic surgeon assistant chisholm trail orthopedics city state executed time management punctuality seeing 30 patients daily observed handoff process patients medical professionals helping bridge gap communication health literacy utilizing patient input provide feedback leveraged communication skills enhance patient centered care principles actively listening providing empathy prompting patients become involved care plan managed categorized stored confidential patient files education 052022 masters health administration university north texas health science center forth worth awards honors national honor society member upsilon phi delta member extracurricular activities heath administration student association hasa member public health student government association phsga member 052020 bachelor science health promotion behavioral science university texas austin certificate pre health professions awards honors national honor society extracurricular activities kappa kappa gamma kkt literacy philanthropy b philanthropy additional information