jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom objective leverage bachelor science environmental science associate science civil engineering technology 8 years various regulatory research compliance experience 2 years technical writing permit application site assessment experience environmental gis related position education bachelor science environmental science 2016 oregon state university corvallis graduated summa cum laude minor geography undergraduate certificate geographic information science 2016 oregon state university corvallis graduated summa cum laude associate science civil engineering technology 2012 three rivers community college norwich ct graduated magna cum laude experience civil engineering technician 112011 102013 national older worker career center jackson ms autocad drafting percolation tests grading plan profile drawings engineered septic system layout residential site design city water sewerage design drainage analysis reports water quality improvements erosion sedimentation plans narratives fema elevation certificates letters map amendment permit applications including coastal area management inland wetlands watercourse planning zoning site assessment survey fieldwork general manager 032009 122009 container store paramus nj day day operations local granite companys sales manufacturing including inventory tracking opening closing store rotating inventory assisting advertising researched implemented new pos computer system company managed sales staff acting liaison sales manufacturing advertising account executive ad trafficking coordinator 2006 2009 marjam supply company jacksonville fl advertising account executive generated ad sales revenue existing account base prospecting new accounts order entry ad sales processed ad copy design department proofing customer offered custom publications web ads daily weekly paper ads ad trafficking coordinator monitored tracked answered questions related ads advertising services department daily weekly papers several custom publications commercial print jobs designed ads using multiad creator2 creator7 adobe photoshop adobe illustrator assisted graphic designers manager acting manager daily operation department sales rep 012005 092005 pike electric company mccomb ms handled inbound callers responding direct response marketing campaigns utilized analytical skills problem solving abilities better service clientele assisted training department breakout classroom sessions live coaching director 092003 072004 foxtons financial inc city state administrative functions related running successful mortgage company including investor management rate lock administration office management training created reviewed training material presented supervised training staff compliance required stay current federal state rules regulations three states maintain proper licensure company loan officers direct liaison company state banking departments handled responded consumer complaints filed various banking departments archiving mortgage related files direct support ceo appointments company sponsored events vp project development call center manager 042002 072003 royal mortgage corp city state vp project development researched designed implemented projects president company including overhaul voice data network expansion building double companys space managed designed supervised installation programming new phone system including changing voice carriers signals pots t1 desktop support issues call center manager front end operations day day running call center creating new relationships business partners lead generation sources recruited hired qualified candidates positions within company rapid response team manager 101999 022002 mortgageselectcom city state created ran two separate call centers within larger internet mortgage call center supervised staff monitored productivity support staff loan officers recruited hired trained staff often promoted positions company assisted design existing call routing plans new phone system provided customer service key business relationships including cobrands private labels reviewed ensured outgoing documentation accurate 30 sources business created modified existing executive reports presentations business partners jessica claire 1 skills administrative functions advertising analytical skills autocad coaching clientele compliance customer service documentation drafting fema graphics inventory layout letters marketing office management order entry permitting applications presentations problem solving proofing publications sales site design training material water quality wetlands