jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary friendly customer service specialist 20 years background various technical functional settings knowledgeable security service clerical requirements takes multiple simultaneous tasks excellent time management abilities resourceful approach administrative support telephone etiquette ms office planning coordination team building skills scheduling file database management knowledge office methods procedures practices protocols organization time management excellent communication work history information technology managercustomer support representative 012016 062018 usagrheinland pfalz city state facilitated best user experience continuous support communication system changes performed daily system monitoring verifying integrity availability hardware server resources systems key processes worked closely management teams plan develop execute technical strategies aligned clients vision communicated regularly customers concerning data exchange technology integration assisted updating technical support best practices use team managed customers expectations support technology functions provide positive user experience prepared reports collecting analyzing summarizing information developed maintained strong client relationships deliver exceptional customer service problem resolution attended regular client meetings report project progress address questions set network profiles security permissions file sharing systems provided administrative services including phone email correspondence making copies handling incoming outgoing mail faxes reimaged updated laptops computer systems entire headquarters material management supervisorcustomer service manager 032011 122015 us army city state improved resource allocation promote efficiency deadline management managed material flow plants across global markets support lean manufacturing operations measured cost management worked closely purchasing team leveraging power commodities materials outlining trade distribution agreements monitored safety stock levels established order policies balance inventory availability minimal investment maintained material control information systems supporting numerous manufacturing balancing inventory surpluses customer demand generated weekly monthly quarterly yearly reports purchasing operations developed productive relationships key account holders completed monthly profit loss performance reports worked within applicable standards policies regulatory guidelines promote safe working environment collaborated team members achieve target results 100 accountability walltowall inventory enhanced customer satisfaction ratings resolving technical onsite account issues efficiently updated account information customers record keep data accurate directed team 25 supervisors managers enhance acrosstheboard customer support better meet company service demands answered multiline phones used active listening skills assess clients issues challenges used good communication strategies knowledge promote exceptional customer service create positive environment employees clients supply manageradministrative assistant 102004 022011 us army city state established effective supply program executing supply policies plans procedures resolve logistics operations accountability issues managed accounted 15000000 organizational installation equipment five organizations using automated manual systems resulted discrepancies supply documents zero loss equipment maintained government purchase card gpc provided quarterly semiannual annual purchase reports approving officials ao agency program coordinator apc senior managers compliancezero discrepancies assured company support requirements prepared edited submitted budgets office purchase supplies equipment conducted cyclic inventories requisitioned stock meet demanded inventory levels completed regular inventory counts equipment th property book unit reviewed records information documents accuracy completeness reduce discrepancies posted transactions te organizational property book supporting transaction files reported property accountability data completed standard requisitioning stock storing records issuing procedures utilizing logistics information systems lis ensured senior managers notified new changed policies procedures reduce purchase requests accountability discrepancies scheduled conference rooms prepared agendas maintained calendars prepare meetings events managed relational database store information reference reporting analysis offered technical support troubleshot issues enhance office productivity scheduled office meetings client appointments staff teams provided supply chain guidance team 15 employees education bachelor science business administration management 2019 university arkansas grantham lenexa ks associate arts business administration 2015 university arkansas grantham lenexa ks high school diploma 1996 valdosta high school valdosta ga