professional summary skill highlights jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom substance abuse counselor specializing assessments responsible selfstarter communicates well dedicated improving wellbeing clients accomplishments superior communication skills therapeutic expertise medicaid familiarity psychiatric population familiarity solutionfocused counseling exceptional problem solver quality management care team member community resources specialist effectively managed caseloads 30 clients given time developed managed hospital based medical detox program developed managed 2 outpatient 822 oasas licensed programs restructured existing outpatient admissions department increasing admissions 86 professional consultant experience kaiser permanente santa monica ca 2016 current provide clinical assessment substance abusing patients entering treatment efficiently gathered information families social services agencies inform development treatment plans utilizing clinical guidelines place patients appropriate level care manage patients treatment insurance companies unions developing resource referral center model identify risk patients initial point medical contact incorporated hedis measures monitor patients 1 year post discharge clovical case management specialist api group corporation beltsville md collaborated closely treatment team appropriately coordinate client care services 2015 012016 provide case management manage care organizations unions referral sources patient admission appropriate levels care communicate regularly criminal justice referral sources clients family members maintain legal mandates obtain insurance authorizations monitor level care commercially insured patients within clinic correspond mcos support appeal request denial services work fiscal department insure compliance corporate goals facilitate dwi chemical dependency awareness group assist patients abstinence troatment consultant 052013 052014 merakey willow grove pa territory management long island new york city responsible developing referral relationships established area detoxes outpatient clinics hospitals psychiatric facilities marketed residential treatment programs throughout united states coordinated assessment verification patient benefits transportation aftercare planning upon discharge supported families referrals local treatment programs legal supportive services private therapists worked liaison treating facility stakeholders regional service coordinator crc health group city state 012011 052013 developed new york based clinical assessment resource center midtown manhattan arc provided first point contact patients seeking access treatment identified potential referral sources establish referral relationships facilitate assessments admissions throughout crc health groupwhite deer run northeast network responsible developing maintaining referral relationships new york city long island became resource insurance companies eaps unions outpatient clinics private therapists clients served 514 patients engaged assessments since 2011 208 commercially insured patients admitted inpatient levels care 254 referred lower level care 52 lost contact inake supervisor ccm hazeldenbetty ford foundation city state 082009 012011 restructured intakeassessment department increasing assessment 86 increased retention clients engaged treatment 230 ytd 2010 second annual increase face face interviews clients families 196 2009 365 2010 increased intensive outpatient admission census 94 2009 208 2010 education training bs community human services suny empire state college old westbury ny skills 2005 community human services 1999 cdta certified service technician computer literate quickly learn new software microsoft office suite outlook louts salesforce electronic medical records south oaks hospital institute addictions amityville ny1992 behavioral studies license new york state licensed casac 6560 internationally certified alcohol drug counselor 116816 key words admissions operations counselor assessment case management program development qapi business processes emravatar help desk customer service marketing sales computer hardware computer career center garden city ny insurance benefits verification authorizations business processes case management computer literate counselor criminal justice clients customer service electronic medical records help desk insurance legal marketing access microsoft office suite outlook network assist patients program development sales technician territory management transportation treatment programs