jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary highenergy manager successful building motivating dynamic teams cultivates company culture staff members feel comfortable voicing questions concerns well contributing new ideas drive company growth driven cut company costs boost company revenue innovative management techniques organized diligent excellent written oral interpersonal communication skills highlights microsoft suite education ohio state university bachelor science sports leisure studies experience nice systems general manager san jose ca 042017 current develop comprehensive standard facility operations manual including written policies procedures facility services develop monthly yearly management report outlining key facility statistics summary daily operations also report current future concerns client submit paperwork financial reporting including payroll maintain monthly inventory supplies equipment products write articles sor press releases facility recruit key personnel spa food beverage fitness sales maintenance aquatics recruit operations applicable ensures staff fully knowledgeable use benefits services products programs activities conducting regularly scheduled staff meetings training workshops conduct ongoing trainingeducational programs department holds team meetings regular schedule assess employees progress continually coach employees positive reinforcement disciplines disciplines necessary fairly consistently participate annual performance evaluations necessary assists termination process direct oversee facility operations ensure achievement sales retention goals business objectives facility profitability attend il management functions meetings associated client develop annual strategic plan highlighting targeted operational marketing programming customer service financial objectives recommend develop marketing strategies include planningcoordinating promotions facility activities effective advertising develop implement systematic membership programs target new members general memberships infrequent users nice systems regional general manager national sales manager birmingham al 2017032017 direct coordinate daily operations two clubs primarily responsible driving sales service operational financial performance clubs serve leader driving sales culture processes performance throughout company train develop sales team consistently achieve exceed budgeted membership sales goals drive financial results strategic planning optimizing associate performance managing expenses increasing revenue streamlining processes establishing standards increase operational excellence improved member satisfaction review analyze relevant data make sound business decisions ensure operations executed according company values objectives work vp operations central services prepare annual budgets regular variance statements annual audits national general general manager mobile al 042014 112016 performed roles general sales operations managers managed 70 total health club employees including sales team four operations team 15 hired trained coached sales team including creating implementing sales team training development programs tram lead sales calls team members establish sales customer retention goals built relationships new existing members resolved club member concerns managed maintenance staff including creating staff schedules ordered supplies maintenance staff member amenities reduced annual spending payroll supplies created culture accountability trust kisco senior living llc fitness service director corona ca 2014042014 price presented new members regarding personal training packages paired new clients personal trainers consistently exceeded monthly goals qurate retail group inc insurance agent nashville tn 052013 112013 provided service clients changing insurance needs selling health dental accident travel limited indemnity insurance discussed insurance plans 75 new existing clients weekly developed base longterm sources clients using referrals occupational special interest groups compile lists prospects exceeded sales goals month frequently closing month top salesman hertz corporation sales director costa mesa ca 082009 092012 responsible setting meeting quotas per sales manager salary commission quota agreement compile publish maintain sales records including incoming outgoing calls number tours referrals referral attempts commissions payroll closing percentages bonus records ensure sales department meets monthly sales goals train coach manage membership staff including following proper fitness formula procedures hiring disciplining firing hold weekly oneonone meetings member sales team order offer guidance track progress well chair weekly sales team meetings set carry standards communication sales staff club areas build maintain strong trusting relationships new existing members efforts generate additional leads serve integral member ideagenerating sessions goal developing innovative strategies reach potential new members awarded top sales director 2009 2010 2011 032006 072009 nice systems sales associate brooklyn ny responsible reaching monthly sales goals set forth sales director duties included touring pricing potential new members well performing weekly followup phone calls emails required strong organizational skills often managing hundreds leads given time awarded top sales manager 2006 2007 2008 fitness formula clubs customer service manager city state 022005 022006 responsible managing customer service operations staff duties included hiring training terminating employees well carrying disciplinary action responsible member support satisfaction well member retention duties included organizing executing member activities addition handling member complaints power shack fitness general manager city state 061998 112004 maintained power shack fitness facilities managed department managers created annual budgets ensured companys financial success companys 20year history power shack fitness achieved best years financially 2002 2003 2004 skills outstanding leadership problem solving motivation dependable interpersonal skills communication