jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary resourceful motivated management professional 13 years experience managing operations bring unique ability thrive fastpaced changing environments sustaining operational accuracy delivering results strong track record improving operational stability efficiency profitability skills project planning client relationships thirdparty contracts technology evaluations mentoring training planning production vendor contracts relationships experience 032017 012020 operations manager caci international inc king george va testing deployment information technology analytics problem resolution task prioritization operational support team leadership achieved surpassed production targets effective staff management task allocation materials coordination planned daily operational strategies including delivery routing team workflows promotional initiatives collaborated sales team shippingreceiving team production team maximize customer satisfaction streamline procedures improve bottomline profitability created multiple automation processes increase manufacturing goals also lowering costs per item continuously negotiated vendors suppliers ensure highest quality achieved pricing low possible planned oversaw build clean room manufacturing locations enforced security policies procedures protect company assets theft loss damage designed performance metrics provide traceability organization advance tactical strategic business goals developed incident management strategy including troubleshooting root cause analysis timely resolution aided senior leadership executive decisionmaking process generating daily reports recommend corrective actions improvements inspected production areas identify correct unsafe unauthorized practices directed daytoday operations spearheading implementation shortterm longterm strategies achieve business plan profitability goals replenished inventory maintain par levels completed quarterly inventory audits counted updated inventory reports upon receipt new shipments established enforced updated policies keeping business agile responsive changing market conditions 102014 022017 area supervisor field service eaton corporation las piedras pr trained field service engineers administrative processes work instructions procedures facilitate consistent seamless company operations tracked multiple parts warehouses continually maintained constant awareness stock levels performed formal inventory review weekly basis initiated process improvements reduce cost services managed team 38 field engineers across 6 states completing daily service calls performed repairs chronic failing atms cash recycling equipment customer locations established staff schedules assignments based needs equipment availability oversaw training daily performance staff evaluated employee job performance motivated staff improve productivity mitigated project downtime effectively managing scheduling dispatching technicians onsite repairs translated management directives actionable mandates frontline staff 012010 102014 senior field service engineer tangoe memphis tn led installation project wells fargo banking locations idaho trained field service engineers administrative processes work instructions procedures facilitate consistent seamless company operations tracked parts trunk stocks ensure prepared type hardware failure keeping stocking costs within budget initiated process improvements reduce cost services managed team 33 field engineers across 4 states completing daily service calls performed repairs chronic failing atms across country established staff schedules assignments based needs equipment availability oversaw training daily performance staff evaluated employee job performance motivated staff improve productivity mitigated project downtime effectively managing scheduling technicians onsite repairs translated management directives actionable mandates frontline staff 012006 102009 service delivery manager hewlett packard enterprise city state managed internal employees thirdparty vendors support infrastructure support agilent technologies established policies strategies resource allocation infrastructure managing service delivery expectations managed service delivery expectations collaborated business executives discuss understand problems negatively affecting operations monitored aspects contracts third party organizations ensure required services delivered developed strategies policies resource infrastructure allocation tracked inventory conducted cycle counts audits resolved issues maintain accurate records provided subject matter expertise inventory levels processes internal external customers meet diverse requirements smooth processes managed vendor relationships support supply chain maintain product quality education training business management warren national university casper wy information technology boise state university boise id