professional summary jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom enthusiastic individual eager contribute team success hard work attention detail excellent organizational skills clear understanding hard work motivation interested self growth aswell growth buisness skills ammunition shipping receiving hazmat training ammunition stowing customer service organization team management firearms handling project organization technical order interpretation awse equipment sandblasting equipment disassembly communications surface preparation first aidcpr team building supervision work history aviation ordnanceman ecolab inc bakersfield ca 062016 current handled serviced weapons ammunition carried aircraft carriers worked closely crew members intense quickly changing dangerous environments prepared reviewed maintained inspected compliance directives reports delivered mentorship junior sailors aligning performance encouraging career development maintained operations aviation ordnance shops armories storage facilities examined checked finished parts assess compliance specifications reviewed scenes assess identify issues check proper equipment usage sandblasting tasks placed parts racks enclosed rooms tumbling barrels cabinets prepare sandblasting monitored employee safety coached workers safety standards procedures prevent injuries technical support representative ttm technologies inc forest grove configured hardware devices software set work stations employees 052015 032016 created support documentation empowered enabled user community extend skills leverage system features find resolutions questions without intervention support team developed tested new product offerings prior release assist development team bug identification dupe engaged endusers answered questions via email phone website live chat forums documented transactions support interactions system future reference addition knowledge base removed malware ransomware threats laptops desktop systems patched software installed new versions eliminate security problems protect data broke evaluated user problems using test scripts personal expertise probing questions helped streamline repair processes update procedures support action consistency submitted service tickets equipment maintenance requests provided documentation startup shut firstlevel troubleshooting technical processes support desk staff trained supported endusers software hardware network standards use processes explained technical information clear terms nontechnical individuals promote better understanding delivered technical sales presentations prospects presented benefits value insurance products followed clients verify optimal customer satisfaction following support engagement problem resolution loaded software granted permissions configured hardware new employees part onboarding process resolved issues systems hardware telephones quickly accurately assessed system hardware software suggested modifications reduce lag time improve overall speed assessed troubleshot repaired various machines desktops printers sorters assisted customers identifying issues explained solutions restore service functionality collaborated supervisors escalate address customer inquiries technical issues identified solved technical issues using variety diagnostic tools tactics evaluated responded incoming sales leads requests technical support assistance managed customers expectations support technology functionality order provide positive user experience provided tier 1 support nontechnical internal users desk side support services responded support requests end users patiently walked individuals basic troubleshooting tasks performed tests functionality security performance different workstations devices assisted customers product selection based stated needs proposed use budget hacidyman 012012 052014 freelance city state performed minor wall repair maintain walls including installing drywall repairing applying wallpaper performed basic electrical work plumbing repairs installing new toilets removing electrical wires unclogging drains maintaining gutters performed basic landscaping tasks mowing snow plowing gardening pulling weeds watering lawns number square foot facility provided facility inspection maintenance achieve superior levels cleanliness upkeep finalized work building systems completing basic carpentry finish work reduced opportunities theft trespassers securing entrances exits tossed outdoor debris including yard clippings receptacles properly maintain grounds completed partial full dismantling equipment quickly repair replace defective components restore functionality sanitized restrooms using chemicals ammonia reduce spread germs maintained restroom functionality repairing leaking faucets clogged toilets equipment cleaned maintained interior exterior building prepared new painting removing previous materials seamcleaning sandblasting scraping sanding removed repaired carpet wood flooring education ged adult education center palm beach west palm beach fl 022014