professional summary jessica claire 100 montgomery st 10th floor555 4321000 resumesampleexamplecom accomplished professional 27 years experience including sap basis administration server administration windows linux platforms major strengths problem solving client application issues communication skills prioritizing workload meeting deadlines skills organization time management technical analysis work history education system upgrades selfmotivated professional senior sap basis administrator amick brown llc plano tx 102019 current 5 years technical experience sap basis administration includes s4 hana bw4hana netweaver abapjava stacks bw ecc grc solution manager bods migrate sap ecc s4 hana 1809 spo3 greenfield implementation ms azure cloud qurate onpremise data center responsible sap front end software upgrades deployment global sap clients upgraded 1100 sap clients sap gui 750 760 sap business client 70 deployed analysis officeao computer based test automation cbta business explorerbex included planning configuration regression functional testing coordinating software deployments writing communications instructions clients maintain sapuilandscape configuration nas storage single signon sso administration migrated centrify sap sso sap sso 30 using ad spnego configuration create maintained jira tasks creating service changes firewall nsg requests partnered sap app dev unix admins dbas pwc implement s4 acted backup project manager hosting meetings updating jira tasks updating daily status report escalating service requests various infrastructure departments proficient using spam saint sum swpm sapinst tools install upgrade sap systems azure cloud nsg rules connectivity sap hana administration operations hana studio hdbsql commands create user accounts assign roles providing audit reports configured sap servers connect stonebranch sap job scheduling moveit file transfers sap nonsap systems onboarded 17 employeescontractors 20202021 included submitting access software hardware requests provided training documentation sap systems jira service workday epm compliance audit procedures acting lead contact team 11 basis contractors sao basis administrator albany international corporation kaukauna wi 042016 092019 performed sap basis administration tasks sap installation upgrades kernel addons enhancement support packs client copy performance analysis memorybuffer management spool administration database backuprecovery system copyrefresh root cause analysis troubleshooting sap printer configuration xerox altalink c8055 ps hp5mi check printers transport management system configuration stms performed daily transports maintain sap basis usgerman oncall schedule mir3 fulfilled internal audit kpmg sox requests evidence responsible annual sap ecc disaster recovery tests itcsc client service center technical service analyst qurate retail group city state 082011 032016 first point contact respond clients telephone inquiries email resq concerning support requests systems status first level problem diagnosis coordinate publish incident notification reports acted hp service manager knowledgebase administrator duties including creating updating service desk documentation reduced escalation second level support incidents improving first level resolution 20 creating documentation making suggestions engaging problemsolving activities support teamwork encerprise technical services systems administrator 032007 082011 qurate retail group city state primary server administrator us uk german websites across 70 windows servers primary server administrator endeca linux servers experience windows 20032008 iis repliweb migration deployment software responsible installing configuring server hardware windows os various application software performed conversion physical servers virtual using vmware p2v installed configured commerce servers work application developers test deploy code web servers monitor server performance high volume event days us uk germany apply microsoft security patches hp support packs keep servers pci compliant create hardwaresoftware quotes capital proof concept projects responsible renewal installation verisign microsoft self signed certificates web farm surveyqvccom qvcextra domain provide hours oncall server support diploma computer operations chubb institute swarthmore pa 051990