first last call center customer service rep hartford connecticut 1234456789 professionalemailresumewordedcom linkedincominusername call center customer service rep 10 years experience providing worldclass customer service effective problem solving timely communication product knowledge key achievements maintained positive attitude dealing 35k angry customers resolving 95 complaints first contact completed 450 customer service contacts daily maintaining excellent wait time average handle time resolving customer service issues 70 relevant work experience resume worded new york ny call center customer service rep 2015 present maintained positive attitude dealing 35k angry customers resolving 95 complaints first contact resolved 58 billing issues phone including crediting 500 customer accounts needed completed 450 customer service contacts daily maintaining excellent wait time average handle time resolving customer service issues 70 maintained 95 customer satisfaction first second third quarters operations 2020 growthsi san francisco ca customer care executive 2013 2015 championed new loyalty program increased companys store traffic 92 surpassing sales revenue 200k q2 2014 introduced crossdivisional program increased monthly revenues 500k maintaining customer satisfaction rating 4 5 stars implemented first onsite tablet kiosk growthsi increased sales 50 first year provided product information 32k customers performed price checks completed 93k refunds approved management resume worded exciting company san francisco ca call center associate 2011 2013 handled 700 calls daily computerized system tracked 10k calls throughout week successfully routed callers specific departments based needs answered 3k calls within 30 seconds received customer favorability rating 49 50 based survey ratings resolved 80 complaints phone talking 25k customers professional friendly manner assisted training 43 new call center employees telephone procedures saving company 35k training costs annually education resume worded university new york ny bachelor science business administration skills technical skills phone etiquette advanced data entry experienced typing call center management languages english native german fluent french conversational 2011