jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary dedicated quality performance improvement professional history meeting company goals utilizing consistent organized practices skilled working pressure adapting new situations challenges best enhance organizational brand organized dependable candidate successful managing multiple priorities positive attitude willingness take added responsibilities meet team goals strategic planning effective communicator integrity transparency attention detail time management skills creative thinking project oversight analytical thinking balanced work ethic results orientation work history pmo project manager 012018 112019 verizon communications rocklin ca implemented enterprise departmental projects state regulatory programs quality improvement projects ie implementation operations children medicaid system children transformation 3 health plan quality improvement incentive programs patient outreach programs implementation telehealth services health plan valuebased program vbp contracts provided portfolio project management ca ppm support services cmo departments assisted development adherence project methodology best practices tools project execution management proactively managed changes project scope identify potential risks develop contingency plans ensured high level quality service project stakeholders members pmo department leads maintained managed programwide documentation project plans brds scorecards risks status reports issues logs meeting agenda minutes prepared materials coordination status meetings participation project meetings liaise cross organizational teams external vendors project manager quality improvement 012016 122018 montefiore cmo city state management 2 employees qi analyst project analyst incl training performance evaluation reviews 20162018 provided overall management implementation quality improvement program hedis initiatives created maintained project dashboard quality network management department reported project updates directly assistant vice president quality network management built maintained monitored department projects incl timekeeping portfolio project management system ca ppm system quality network management department provided clarity ppm support services managed implementation integration patient outreach programs epic patient outreach programs improve quality performance hedis measures account manager vbp health plan quality program affinity health united health supported thorough orientation new staff creating providing educational material qi program clear professional manner served liaison qi external departments external vendors ensure timely accurate complete data obtained hedis reporting annually evaluated qi program qi workintervention plan make recommendations qiclinical director updating modifying program order maximize effectiveness program participated quality improvement process activities including areas patient educationprovider teaching documentation adherence state regulatory standards guidelines coordinated project activities including administrative tasks scheduling webinars sending reminders cataloging data teamssites meeting notes meeting agenda participated teambuilding activities enhance working relationships quality performance improvement specialist 012014 122017 montefiore cmo city state analyzed events care identify potential quality issues collaborate department leadership develop implement educational guidelines interventions improving hedis quality measure performance conducted concurrent retrospective chart reviews according objective criteria regulatory guidelines prepare present quality performance reports findings intervention plan leadership ambulatory network providers manager administrative staff performed facility visits quarterly basis visits include limited evaluation quality program providing clinical updates monitoring facility processes prevent outcomes identifying collecting hedis metrics data analysis reporting information data collected patterns trends root cause analysis support systems specialist 012007 012014 montefiore city state performed cemr optimization assisted creating outpatients chart review toolsscripts capture regulatory requirement quality measure cemr optimization performed coaching sites administrators clinical staff correction incorrect patient information clinical record education master science project management 062019 walden university minneapolis mn degree masters certificate health information management 052011 university illinois chicago chicago il masters certificate health information management bachelor science health services administration 062009 lehman college city university new york bronx ny certifications sigma white belt certified lsswb issued july 2020 six sigma yellow belt certified ssybbc issued august 2020 six sigma certification black belt professional ssbbp progress