jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary seasoned reliable customer service professional 15 years client interface experience 8 upper management competent organizing deliveries resolving customer concerns detailoriented responsive adaptable changing conditions motivated maintain improve service satisfaction providing topnotch customer service customers contribute overall company success experienced managing paperwork collecting payments resolving issues skilled individual team roles strong aptitude working little supervision expertise training mentoring new staff company objectives skills schedule mastery inventoryordering operations system implementation stockroom procedures instore support experience promotional support inventory profit loss dailyweekly troubleshooting team building responsibility team 25 employees 092016 current evaluations coordinator voya atlanta ga filed completed packages quickly efficiently completed closing process collaborating attorneys title companies government clerks ensured compliance company policies underwriting guidelines lending program requirements maintained complete confidentiality submitted information according release guidelines communicated customers via telephone email answer questions process transactions resolve issues managed conditions sent underwriting departments organized loan files updated databases prepared general correspondence communicated stakeholders maintained fastpaced schedule consistently providing satisfactory application approval turnaround times 042014 092016 customer service representative team lead cost plus world market charlotteuniversity area nc evaluated customer account information assess current issues determine potential solutions trained numerous new employees quarter procedures policies order maximize team performance tracked interactions daily auditing reporting training purposes escalated customer concerns store issues inventory requirements supervisors informed customers billing procedures processed payments provided payment option setup assistance greeted customers facilitate services determine service needs accurately input orders electronic systems maintained revenue streams exhausting every option offering refunds addressed customer service inquiries quickly accurately assessed customer needs upsold products services maximize internetphonetv service sales answered 50 inbound calls per day directed designated individuals departments documented conversations customers track requests problems solutions maintained calm friendly demeanor upset customers deescalate stressful situations upheld privacy security requirements established type regulatory agencies 072010 042015 assistant store manager columbia sportswear co las vegas nv recruited interviewed hired individuals demonstrating passion dedication added value team helped team members deliver polite positive service every customer closely monitoring behaviors offering constructive guidance trained numerous employees inventory practices pos systems product knowledge interviewed vetted job applicants make effective hiring decisions fill vacancies strong team members set schedules delegated assignments based team member strengths optimize floor coverage service levels assisted overall daytoday operations store including continuous development effective store associates achieve desired sales results encouraged professional growth talent development associates increase performance areas replenished merchandise welcomed customers responded questions maintained overall presentation store handled scheduling two store shifts across 7day work weeks ensure proper staffing times processed credit debit card payments returned proper change cash purchases collaborated department heads identify opportunities develop timely solutions create action plans conducted performance reviews twice yearly organize training development staff coached developed store associates formal informal interactions minimized waste expense tracking effective cost control strategies performed daily activities timely manner including managing housekeeping inventory needs store completed frequent walkthroughs directed team members correct issues impacting store appearance professionalism ensured proper organization store responded customer complaints answered questions quickly 112007 032009 co manager sbarros city state revamped motivated kitchen staff highly efficient produce consistent quality established enforced standards personnel performance service provide customers consistent positive experiences reconciled daily transactions balanced cash registers deposited restaurants earnings bank trained employees correct cooking techniques safety standards performance strategies maximized food quality closely monitoring shipments preparation food handling team members completed regular line checks maximize quality assurance priced ordered food products kitchen equipment food service supplies kept kitchen clean neat sanitized implementing surface equipment schedules standards cleaned inspected food preparation areas safe sanitary foodhandling practices controlled portion sizes garnishing optimal cost controls coordinated optimal guest relations initial contact final checkout boost satisfaction brand loyalty education training 062004 high school diploma kearns high school kearns ut accomplishments promoted upper management within 18 months consisting 4 promotions within time frame efficiently operated entire store operation 6 weeks without general manager loss shift lead producing higher sales complaints issues starting successful hiring kept store inspection ready outside help played key role complete store remodel opening asso managing another store 2014