professional summary working remotely dallas tx jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary 6 years working business systems analyst liaison technical business stakeholders planning conducting directing analysis complex business processes experienced working cross domain multifunctional teams stakeholders achieve business goal determined implement learned skills knowledge growth institution working consistently effectively depth experience working knowledge identity access management iam access life cycle management processes using sailpoint identityiq software excellent understanding knowledge identity access management iam role based access control rbac assisted integration iam systems inhouse third party applications provisioning identity authentication developing connectors iam tools system resources strong understanding business processes cybersecurity controls related standards assess review cybersecurity checklist provide recommendation align project objectives knowledge update set import set transform maps servicenow data mapping data transformation legacy system servicenow review existing processes servicenow identify areas improvement enhancement expertise creating various project documents like brd frd data mapping data definition document data migration related documents test plan test case uat document etc great experience service management processes reporting self service portal service catalog incident problem management change management configuration asset management servicenow indepth knowledge software development life cycle sdlc methodologies assisting working scrum master several projects vast experience working agile waterfall rup methodologies primarily agile methodology focus elicitation analyzing prioritization sprint product backlog according end user perspective design user stories design perspective excellent skills facilitating joint application development jad eliciting functional requirements support high level business requirements documenting process flows experience sql server database developing implementing using sql server 201420122008 r2 microsoft sql server integration services ssis microsoft sql server reporting services ssrs microsoft sql server analysis services ssas mdx data warehouse data mart solutions financial retail config mgmt active directory domains data analyst highly experienced broad range technologies including business process tools ms project ms office suite ms visio data warehousing concepts strong experience rational team concert rtc rational functional tester rft rational quality manager rqm rational performance tester automated testing tools extremely proficient using agile waterfall methodologies performed roles scrum master following sprint sessions used jira extensively write concise user stories precise acceptance criteria used developers testers key input development skills platforms windows unix methodologies agile jad rad sdlc waterfall modeling analysis tools uml unified modeling language rational rose ms visio office tools ms project visio word powerpoint excel access sharepoint databases oracle pusql ms access software toolsutilities sql ms outlook ms powerpoint ms visio ms excel irise reporting tools cognos business objects crystal reports work history 042021 current business analyst agilysys inc las vegas nv end end delivery initiatives shaping delivering embedding change partnership sponsoring business conjunction delivery partners establishes governance framework initiative appropriate delivery phase impact wpb gathers translates clarifies requirements defines design options leveraging wbp change taxonomy tooling translates business requirements designs detailed capabilities features epics stories often representing voice customer sponsoring business plans effectively around delivery constraints optimizes plan maximize benefits minimize risk develops plan within constraints considering requirements delivery approach key milestones dependencies effort resources budgets quality proactively drives execution effectively identify risksissuesdependencies arise throughout delivery takes ownership critical issues ensures resolution within agreed timescales implements mitigating plans identified risks issues escalates risksissues portfolio director appropriate recommendations plan coordinate change management activities early planning designing delivering change inclusive business readiness activities collaborates builds positive stakeholder business partner relationships providing regular updates resolve high priority issues affecting initiative manages change implementation within business ensure change lands well sticks contributing benefits realization manages change initiative closure handover business conducted interviews key business users collect information business processes user requirements analyzed key aspects business evaluate factors driving results summarized presentations applied honed problemsolving skills analyze resolve issues impacting business operations goal achievement improved business direction prioritizing customers implementing changes based collected feedback 092019 012021 business analyst agilysys inc bellevue wa provider residential commercial mortgage loan servicing special servicing asset management services described debt collectors collecting monthly principal interest homeowners involved business analyst iam team develop iam roadmap release plan identifying gaps current future state identifying initiatives proposed future state solutions available existing systems responsibilities defined standard interfaces data profile metadata acquisition data migration validation match rules tuning reject processing prelanding processing reference entities proactively involved imparting agile scrum values team helping team continuously improve agile process clarify client requirements business needs project objectives via feedback sessions client meetings collaboration stakeholders obtain approvals user story functional design documents demonstrated strong understanding business processes cybersecurity controls related standards reviewed existing processes servicenow identify areas improvement enhancement conducted jad sessions stakeholders developers administration eliciting requirements also managed meeting sessions smes various departments like accounting reporting development worked part scrum team agile methodology sprint cycles daily stand ups story implementation large cross functional project supported teams assess review cybersecurity checklist provide recommendation align project objectives assisted integration iam systems inhouse third party applications provisioning identity authentication developing connectors iam tools system resources ability analyze data legacy applications determine data migrationintegration complexity identify data gaps new requirements conflicts across multiple legacy applications knowledge update set import set transform maps servicenow data mapping data transformation legacy system servicenow facilitating priority meetings stakeholders help business understand impact jira prioritizing involved data mapping specifications create execute detailed system test plans data mapping specifies data extracted internal data warehouse transformed sent external entity develop sourcetotarget mapping documents analyzing data content physical data structures legacy downstream applications develop mappings enable data migration application integration lead andor execute daily weekly monthly support activities maintain overall iam environment ibm rational jazz team concert products tools uses support application scrum safe agile methodologies developing managing application development process identify document detailed current major iam service gaps gap analysis deficiencies processes products tools defined system requirements wire frames use case use case scenario use case narrative using uml unified modeling language methodologies participate defining architecture process standards identity management platform contribute ongoing evolution development iam strategies serve internal liaison rbaciam issues representatives application solution owners information security produced operational reports ssrs ie drilldown drillthrough dashboard matrix reports responsible etl ssis loading data db different input sources wrote executed positive negative test cases ensure data originating data warehouse oracle db accurate sql db applications analyzed key aspects business evaluate factors driving results summarized presentations conducted interviews key business users collect information business processes user requirements 012017 082019 business analyst abiomed minneapolis mn united bank one worlds largest financial institutions serving individual consumers small middle market businesses large corporations full range banking investing asset management credit capital market products financial riskmanagement products treasury solutions services home loans insurance hli mortgage unit united bank implemented technological changes made within loan origination system mortgage servicing fulfillment technology msft involved develop build manage reporting services ssrs reports using ssas cube relational database sources including distribution reports using subscription services responsibilities administered identity access management iam including password management controls staff vendors assigned departmentlevel projects worked agile environment allowing teams deliver project piecebypiece make rapid adjustments needed good understanding working agile bringing projects completion interpret apply iam architecture designs build identity access management solutions support advance effectiveness efficiency client operations personnel customers facilitated jad sessions collect requirements system users prepared business requirement provided appropriate scope work technical team develop prototype overall system focused goal oriented scrum master leading sprint team consisting development testing architects infrastructure members working agile methodology senior level sql query skills oracle tsql analyzing validating ssis etl database data ware house processes continuous communication team track requirements rally discuss fix defects jira tools corrected lesson learnt sprint used scripting tools servicenow functionality create scripts automate routine tasks done servicenow involved design data migration plans across multisite multiplatform created test summaries test variations based functional requirements assisted process service owners continuous process improvements enhancements encouraging continuous automation incident change problem management process servicenow platform designed developed tested various power bi tableau visualizations dashboard adhoc reporting solutions connecting different data sources databases held interviews workshops key business technology stakeholders assess current state iam tools add jira number date initials brief description comments section modified added struckthru requirement used servicenow reporting analyze troubleshoot reports ensuring data accuracy timeliness responsible elicit high level iam business requirements key business technology stakeholders prepared documents project scope project vision project success business requirements functional specification data warehouse process flow sql queries crystal reports using ms office word excel visio dashboards 062015 122016 business analyst agilysys inc roswell ga harris offering variety banking products financial solutions like personal banking small business retail banking home financing equity loans asset management wealth management corporate investment banking credit card services customers bmo capital markets investment banking provides consumers corporations governments institutions broad range financial products services including consumer banking credit corporate investment banking securities brokerage transaction services wealth management facilitated managed meeting sessions committee smes various business areas including mortgage servicing loan monitoring asset management responsibilities analyzed user requirement document business requirement document brd technical requirement specification functional requirement specification frs converted business requirements functional specification conducted jad sessions develop architectural solution application meets business requirements resolve open issues change requests working expertise software development life cycle sdlc software development methodologies including rational unified process rup waterfall agile work closely product owner prioritization user story product backlog refining user story sprint backlog every sprint use jira track report defects developers logging defect working ba people find requirement changes involved mentoring specific projects application new sdlc based agile unified process especially project management requirements architecture perspectives maintained traceability matrix ensure functional requirements addressed use case level well test case level analyzed business requirements system requirements data mapping requirement specifications responsible documenting functional requirements supplementary requirements quality center work release jira walkthrough test results business people close designed business requirement collection approach based project scope created business analysis using agile methodology defined standard interfaces data profile metadata acquisition data migration validation prelanding processing reference entities involved batch job error debug handling batch jobs design batch group design release management schema exports imports using metadata manager wrote sql queries statements verify values backed respected specific operation performed fronted project followed agile methodology involved daily scrum meetings understand coordinated education 052015 052012 certifications scrum master master science telecommunication southern methodist university dallas tx bachelor science computer science jawaharlal nehru technological university