competencies business process management solution architecture implementation user oriented design performance scalability awareness technical skills jessica claire montgomery street san francisco ca 94105 555 4321000resumesampleexamplecom process design discovery improvement system integration analysis expectation management javascript ajax dojo jquery expert 6 2013 html css expert 8 2013 python java advanced 7 2013 sql oracle db2 mysql postgresql advanced 6 2013 soap rest web services experienced 3 2013 php c intermediate 4 2011 work experience 072013 lead ibm bpm consultant boeing company city state enabled realtime project visibility control designing developing process management dashboard reduced adoption barriers integrating existing tracking systems increase process visibility without adding duplicating existing process participant efforts mentored client bpm team building external resourcing strategies 2013 062013 ibm bpm consultant 092012 2013 cimb bank city state coached ibm malaysia team bpm delivery best practices created 30 soap integrations established formal requirements gathering development test policy resulting significant increase code quality client satisfaction ibm bpm consultant fannie mae bpm center excellence city state established enterprise bpm delivery strategy conducted health check first client developed bpm application 092011 092012 ibm bpm consultant fannie mae quality assurance system city state conducted workshops key stake holders collaboratively design innovative relevant user experience led analysis development 30 complex highly dynamic user interfaces bpm coaches identified kpis developed realtime process reporting dashboards 042009 072010 infrastructure architecture performance engineering intern nationwide insurance city state two summer internships infrastructure cto education training 2011 2011 ibm bpm consulting bootcamp austin tx three month intensive training ibm bpm methodology best practices product capabilities bachelor science computational informatics university michigan