jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom websites portfolios profiles overview analytical thinker skillfully employing fine art clientvendor relationships communication strategy consumer experience achievementdriven professional seeking leverage experience leadership skills customer service manager strengths resourceful focused pressure analytical problem solving proficient microsoft office including excel power point organizational time management adaptability data collection reporting skills stakeholder relations professional experience digital consumer support specialistsupervisor 062019 current dignity health belmont ca consistently meet goals verbal written communication teamwork collaboration staff trainingdevelopment efficient multitasker process improvement detailoriented self learner compiled data highlighting key metrics report information report issues determine trends shared help senior leadership make effective business decisions plans applied customer feedback develop process improvements support longterm business needs crosstrained existing employees maximize team agility performance mentored guided associates approaches designed exceed expectations customers members offered escalated assistance customers assessing needs maintaining current knowledge consumer pain points closely collaborated product members identify quickly address problems coordinated issue investigations documented issues reported status project appropriate stakeholders used strategy expertise customer service skills analytical nature resolve customer concerns promote loyalty effectively supervised staff 5 personnel implementing company policies protocols work rules disciplinary action evaluated current operational strategies recommend improvements limited execution maintain online faq articles assisted launch new direct consumer product training new team members implementing standard operating procedures macros senior coordinator 012016 012018 pioneer bancorp inc waterford ny supported customer relationship management crm software oracle streamlining accuracy daily processes maintained oracle crm knowledgebase standard text managed detailed biweekly analytical reports business partners trained new employees oneonone well group sessions oversaw redesign launches contact us pages following websites cooking channel tv food network hgtv travel channel diy network great american country analyzed social communication strategies customers via spredfast generated enduser satisfaction providing analytical problem solving methods customer service representative 012010 012016 scripps networks interactive city state spearheaded app support mobile developers resulting improved turn around time bug fixes implemented assessed functionality food network hgtv travel channel diy network foodcom mobile apps websites ensure performance designed communicated technical issues team mobile developers proposed set managed team product testing lab resulting expedited escalations resolutions assisted coworkers daily tasks answering customer inquiries via phone calls emails well chat maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns viewer services representative 011999 012010 scripps networks interactive city state answered documented customer inquiries regarding television schedules account issues navigating company websites via phone calls emails chat created detailed reports newsletter team regarding feedback daily newsletters maintained records merchandise well sponsor sweepstakes accomplishments staff development trained staff oracle crm mobile app functionality customer service ensured superior customer service listening following customers reported issues using mobile apps websites streamlined reporting methods mobile website issues led improved response times deployment bug fixes achieved chairmans award excellence volunteer work served board employee action committee eac 10 years entailed planning executing volunteer opportunities sni employees well planning executing employee activities holiday parties summer events participated yearly volunteer day affiliations member women cable television wict 2016 current member toastmasters 20162017 additional information additional training oracle excel sql workshops attended speed trust time management conflict resolutions mentoring circles education business management indianapurdue university fort wayne fort wayne