jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary 5 years experienced customer care representative accustomed working independently collaboratively direct response customer care patient care support requirements strong ability communicate maintain accurate records 10 years servicefocused healthcare professional offering excellent patientcare charting skills strong knowledge medical terminology decisive problem solver enthusiastic attitude desire please consumers punctual strong desire learn daily basis realize lack experience challenge many cases also see opportunity learn prove worth skills building customer trust loyalty deescalation techniques customer data confidentiality creative problem solving critical thinking aseptic techniques word processing blood urine analysis test routing software spreadsheet data tracking coagulation hematology analyzers blood tissue sample collection experimental procedures automated laboratory testing blood counts butterfly needles medical terminology needs assessment data analysis documentation glucose monitors meters problem solving vital signs collection responsible good telephone etiquette computer skills reading comprehension verbal written communication troubleshooting analytical skills flexible adaptable collaboration education navarro college corsicana tx 122021 associate science general studies blooming grove high school blooming grove tx 052005 high school diploma work history rcn telecom services customer care advocate roseville ca 022021 current responded customer questions complaints documented concerns regarding short term disability responded questions followed customer interactions completed 50 calls per day following scripts maintaining good call control communicated customers via phone email chat helped customers navigate companys website set register account check status short term disability upload documents etc demonstrated indepth knowledge understanding short term disability status continuously met exceeded daily service quality performance scores engaged customers understand resolve issues answer questions regards short term disability recorded relayed accurate messages completed duties related opening closing switchboard triaged connected transferred calls required extensions answered incoming calls connected callers correct extension carefully listened requests customer answer questions completed assigned tasks prior shift end utilized multiple systems one setting 5 different windows open time banner health certified clinical hemodialysis technician tucson az 032014 022021 prepared specimens analysis established proper chronological priorities testing carefully reviewed test results accuracy properly calibrated adjusted malfunctioning equipment ensure precise test results maintained clean healthy safe environment monitored patients response dialysis therapy reported unusual findings nurse supervisor directed guests routed deliveries courier services answered managed incoming outgoing calls recording accurate messages greeted numerous visitors including vips vendors interview candidates documented patient information obtained interviews instructed patients family members proper discharge care entered patient procedure equipment computer system recorded patients medical history vital statistics test results medical records accurately documented elements nursing assessment treatments medications discharge instructions followup care created standard operating procedures coordinated work multiple departments hopkins manufacturing corp customer service representative edgerton ks 092012 032014 addressed resolved customer product complaints empathetically professionally gathered verified required customer information tracking purposes accurately documented researched resolved customer service issues acted professionally patiently addressing negative customer feedbackeffectively managed highvolume inbound outbound customer calls calculated quotes educated potential clients insurance options recipient multiple positive reviews acknowledging dedication excellent customer service managed wide variety customer service administrative tasks resolve customer issues quickly efficientlyasked openended questions assess customer needs managed inbound outbound calls respond inquiries resolve concerns documented detailed notes crm system track customer interactions assisted members coordinating responses involving multiple departments personnel responded questions followed customer interactions exceeded requirements providing products services customers times answered inbound calls greet assist customers various needs questions directed individuals usage benefits selfservice tools monitors resolved issues timely manner utilized multiple systems help customers valley health certified nursing assistant strasburg va 022008 122011 supported diagnostic procedures assisted technical nursing treatments entered information patient records charts documented patient information obtained reported rn lvn responsible primary care daily living needs patientquestioned patients physical emotional health lifestyles responded immediately calls patients assistance treatment alerted medical staff emergency situations monitored patient condition recording vitals including blood pressure respiration rates body temperature supported patients daily activities attending personal hygiene transporting patients assisting walking exercising monitored intake food medication alerted staff deterioration patient conditions exercised patients limited mobility including individuals partial total paralysis