jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary professional assistant store manager exceptional team leadership qualities operational management capabilities well versed delivering exceptional customer communication customer service talented driver performance compliance applicable standards rules regulations skills stock management retail operations strategic merchandising work planning prioritization assignment delegation store opening closing pos systems pricing markdowns problemsolving team building leadership hiring training inventory control shift scheduling mentoring coaching marketing promotions staff scheduling experience assistant store manager 032017 042018 surterra holdings fort myers fl department oversight supplier monitoring performance evaluation monitoring process improvements employee motivation records organization management cost reduction customer service management goal setting sales promotion staff development focus followthrough sales tracking policy development enforcement performance assessment supervised cashiers processing credit debit cash payments streamline sales completed frequent walkthroughs directed team members correct issues impacting store appearance professionalism coached developed store associates formal informal interactions checked monthly sales performance reports support operational planning strategic decisionmaking led teams planning implementation execution merchandising operating initiatives streamline business effectiveness handled scheduling store shifts achieve adequate staffing provided mentorship employees generate sales promote effective upselling crosssell improve retail productivity answered customer questions addressed problems complaints person via phone delegated assignments based team strengths optimize floor coverage service levels oversaw aspects maintenance inventory daily activity management reviewed inventory sales records prepare reports management budget departments assisted continuous development effective store associates achieve desired sales results maintained inventory checking merchandise determine levels handled complaints customers empathetically listening recording details offering solutions monitored inventory levels placed new orders merchandise keep supply wellstocked provided leadership insight mentoring newly hired employees supply knowledge various company programs delegated work staff setting priorities goals completed thorough opening closing shift change functions maintain operational standards day used strong issue resolution communication skills cultivate strengthen lasting client relationships forecasted customer demand set prices credit terms goods services implemented successful business strategies increase revenue target new markets prepared staff work schedules assigned team members specific duties used excellent verbal skills engage customers conversation effectively determine needs requirements mitigated business risks working closely staff members assessing performance cashier 072015 122015 perkins restaurants sedalia mo operated cash register pos system receive payment cash check credit card answered product questions uptodate knowledge sales store promotions accepted cash credit card payments issued receipts provided change preserved appearance store arranging replenishing displays merchandise racks discounted purchases scanning redeeming coupons answered customer questions provided store information worked closely frontend staff assist customers learned roles departments provide coverage keep store operational scanned merchandise using pointofsale system accurate purchase totals helped purchases signed customers rewards program used suggestive selling techniques promote addon sales trained new team members cash register operation stock procedures customer services collected payments provided accurate change delivered high level customer service patrons using active listening engagement skills processed refunds worn damaged broken merchandise processed sales transactions prevent long customer wait times completed daily recovery tasks keep areas clean neat maximum productivity tracked company inventories moved excess stock arranged products improve sales helped customers find specific products answered questions offered product advice directed trash removal sanitation procedures keep aisles register area organized beauty advisor 092014 032015 sephora fredericksburg va displayed merchandise present visually appealing arrangements drive sales finalized purchases processed payments recommended merchandise based expert product knowledge client preferences drove exceeded sales goals providing personalized beauty experience based customer needs capitalized upselling opportunities additional products services increase sales numbers sanitized areas maintained stock meeting store cleanliness visual merchandising standards recommended treatment styling products customers meet current needs resolve specific concerns assisted customers feeling relaxed comfortable process built deepened productive positive customer relationships highquality service focus gaining loyalty fostered clean sanitary work environment protect customers staff infection stayed uptodate current emerging trends increase professional value meet diverse client needs recommended complementary products based guest interests items selected purchase developed connections offer guests bestinclass experience skincare makeup fragrance alleviated product theft maintaining sales floor shopper awareness recommended merchandise customers based needs preferences organized store returning merchandise proper areas restocked displays watched recognized security risks thefts prevent handle situations computed purchases received processed cash credit payment unboxed new merchandise restocked shelves appealing organized arrangements promote items maintained knowledge sales promotions return policies security practices placed special orders called stores find desired items opened closed cash registers counting money separating charge slips balancing drawers bagged packaged purchases wrapped gifts stocked shelves supplies organized displays focus customer attention specific items performed floor moves merchandising display maintenance housekeeping keep sales areas wellstocked organized current cleaned shelves counters tables maintain organized store exchanged merchandise customers accepted returns ticketed arranged displayed merchandise promote sales apparel team lead 062010 052012 bass pro shops acworth ga monitored employee productivity provided constructive feedback coaching checked store displays maintain correct amount merchandise organized store returning merchandise proper areas restocked displays recommended merchandise customers based needs preferences maintained knowledge sales promotions return policies security practices recommended selected located merchandise based customer desires ticketed arranged displayed merchandise promote sales computed purchases received processed cash credit payment described merchandise explained use operation care placed special orders called stores find desired items cleaned shelves counters tables maintain organized store unboxed new merchandise restocked shelves appealing organized arrangements promote items watched recognized security risks thefts prevent handle situations prepared merchandise purchase rental greeted customers determine wants needs performed floor moves merchandising display maintenance housekeeping keep sales areas wellstocked organized current opened closed cash registers counting money separating charge slips balancing drawers answered store merchandise questions led customers wanted items maintained records related sales store management exchanged merchandise customers accepted returns bagged packaged purchases wrapped gifts stocked shelves supplies organized displays focus customer attention specific items education training high school diploma 052008 george rogers clark high school winchester ky subject ap course literature