jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary highly motivated sales associate extensive customer service sales experience outgoing sales professional track record driving increased sales improving buying experience elevating company profile target market skills as400 platform pc laptop software rpg iv rpgle cl cobl synon sqlstructured query language sequel viewpoint original testing software microsoft office 60wpm lotus notes asna net asna monarch training databorough analysis tool iseries ifs integrated file structure file structures physical logical dspf etc net progress as400 proposal billing receiving capacity planning reporting cl requirement interpersonal skills miter personal researching hardware rpg cool 2e rpg iv clients san client sound data entry structured query language databases sql designing strategic direction supervision documentation supervisor email synon functional system architect information systems system architecture layout system design logic technical support lotus notes technical training materials telecommunication meetings upgrades access web applications microsoft office written office 2000 migration monarch negotiation monar enter enterprise network personnel presentations processes program management programming education training university phoenix houston texas 2008 masters management houston 2006 technical training certifications 2005 asna san antonio texas asnanet certification 2004 asna san antonio texas asna monarch certification 2000 computer associates plano texas synon cool 2e training university southwestern louisiana lafayette louisiana 1991 bs computer science experience warnermedia business analyst nd state 042012 current assisted project managers gathering requirements create business proposal developed work flow process diagrams dialogue service desk assisted account program management office training documentation materials developed hourly project plan storage transformation project developed documentation aid support personnel board meetings developed daily reports help track incidents related system upgrades assisted global service executive creating capacity planning documentation various service areas abbott laboratories business analyst west milton oh 072004 012012 developed business requirements documents various internal customers well designed mechanisms fulfill stated requirements helped develop test claim reporting programs would send correct claim information third party vendor meet regulation guidelines researched issues identify problem code identified missing file information would hinder claims reporting end month processing new claims reporting system daims developed provided technical support needed new projects maintenance fixes analyzing existing processes determine area system would affected developed process would create report place report network folder send email notification report available limited supervision assisted defining plans strategies architectures installation operation migration management complex automated information systems provided architectural assistance identifying evaluating developing systems procedures cost effective met business requirements assisted researching new design methodologies technologies web applications reporting esareti platform data tran tools testing tools multiplatform data transfers provided necessary necessary system architect support regarding proposed projects new requests changes followup existing projects matters affecting system applications provided assistance maintaining integrity applications databases assisted reviewing prerelease literature determined viability installation insure design adversely affected syste provided assistance analysis corporate strategic plan identify areas new technology may required existing system architecture may enhanced interfaced department managers supervisors document high level concepts support goal objective identified strategic plan assisted establishing technical direction future enterprise software solutions assisted preparing system architectural specifications based user requirement definitions developing high level design providing detailed technical functional specifications provided assistance testing implementation plans provided prototypes design necessary cgi group inc analyst oakland ca 121999 042004 developed new process load claim data new file layout enabled caremark increase functionality new clients enhanced manual claim entry screens used manual claims department increase claim entry 30 developed new client functionality screens reports menus allowed external clients easy access system worked closely as400 systems group develop new functionality track files sent external client sites developed new systems large client receiving least ten files daily system allowed operators perform task greater ease saving least ten work hours per week developed new processes manual claims entry department allowed fix problem data claims would process correctly worked closely manual claims department post hippa sync february 2002 fix incorrect functionality created pharmacy billing files created new report systems saved work hours query support team crated proper documentation design specifications technical specifications unit testing projects worked closely regression testing team endtoend testing team create new functionality allowed create necessary claim data enhanced systems process claims timelier manner saving seconds claim processing time allowing new client able process claims remotely developed new procedures transfer data files client sites selected receive synon training certification june 2000 mississippi state university ms programmer analyst starkville ms 121997 121998 developed new data entry screens clients telecommunication business enhanced existing report functionality provide additional data received rpg training developed new reporting systems activities honors additional information explained information others clearly thoroughly effectively sold ideas products convincingly persuaded others organized expressed ideas logically concisely acquired necessary information others tactful manner used effective questioning probing techniques determine thoughts concerns others conducted effective presentations concerning project requirements kept supervisor informed progress assignments possible problems may encountered submitted written reports promptly demonstrated negotiation skills sought gave feedback listened attentively responded accordingly others ideas programming analysis skills developed many applications little rework needed maintained existing applications developed applications future enhancements would effortless assisted developers designing applications thoroughly documented changes existing applications advised developers best placement code changes existing applications identified evaluated important factors needed make effective recommendations timely decisions acting promptly without procrastination displaying sound logic reason judgment exhi high degree e initiative assuming responsibility obtaining results interpersonal skills organized events requiring coordination people resources worked independently accomplish tasks solved problems effectively arose handled multiple tasks one time adapted frequent changes interruptions moved rapidly one task another kept accurate uptodate records developed utilized resources accomplish tasks solved problems creatively enlisted cooperation guidance others accomplish tasks worked effectively part team demonstrated ability respond positively opposition differences ideas remaining calm exhibiting positive attitude demonstrated ability effectively deal conflict delegated tasks supervised work others trained employees worked effectively public daily basis exercised flexibility confidentiality dealing variety customers dealt diplomatically conflict difficult customers developed goodwill repeat business employer exhibited