jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary engaging hardworking mba graduate ability monitor work quality manage key milestones deliver exemplary customer service seeking customer research project manager position skills analytical skills able manage multiple research projects tight deadlines skilled multiple regression discriminant analysis excellent creation delivery visaul data customer research work history customer focusedservice coordinating team projects software research development proficient sas 112018 current customer service advocate bmw group minooka il manage accounts orders checking stock availability delivery time lines work departments resolve order issues delays act subjectmatter expert communication customers management provide feedback marketing team help realign strategy match customers needs cultivate key business relationships consistently deliver commitments value providing positive professional experience resulting 90 customer satisfaction cultivate crossfunctional synergies sales purchasing credit teams increased sales 25 proactive approaches negotiation techniques targeted new markets 072013 112018 operations supervisor 072011 072013 live nation entertainment inc detroit mi supervised team associates senior associates coached monitored verified data conducted evaluations within departmental guidelines established timeframes maximized team productivity managing deadlines adjusting workflows needed resulting 95 customer satisfaction rate ensured contract obligations met service levels consistently achieved tracked results assessments facilitated remediation plans strengthen improve governance risk compliance principles used companywide responsible proactive program performance analysis development included gathering information program business reviews including statistical trends current program performance well recommendations future improvementsenhancements program managed client internal relationship building ensure revenue growth account retention goals consistently met responsible coordinating client visitsmeetings ensure established goals obtained managed program compliancepci standards facilitated quarterly site audits consistently monitored outside sources marketindustry trends led managed clientdriven projects enhancements conception production monitored employee performance provided coaching constructive guidance address areas concern coordinated presentations management clients detailing project scope progress results keeping entities wellinformed milestones goals identified escalations needed immediate attention recommended appropriate solutions participated efforts continuously improve research tools methodologies vendor strategies solutions support bestinclass enterprise research insights capability key account manager honeywell prairie village ks managed multiple research projects new software products markets required including select appropriate research methodology supporting techniques identify manage research partners designed qualitative quantitative research plans including research customers markets industry trends competition activities grew revenue 18 customer education product offerings planned marketing initiatives leveraged referral network promote business development evaluated suppliers assess quality timeliness compliance deliveries maintain tight cost controls maximize business operational efficiency designed directed human resource functions new products including recruitment hiring training onboarding defined appropriate metrics measurements drive results set cascaded targets sales team resulting meeting sales goal boosted customer satisfaction providing teams training skills optimize service delivery alignment individual needs 112010 072013 business manager education 092019 082011 hackensack university medical center forked river nj directed daytoday operations multiple locations focused attainment metrics continuous improvement initiatives assessed individual team performances analyzing data trends determine best methods improve sales collaborated senior management identify market product demands customer trends bring new customers retain existing ones sustainable profits managed led marketing campaign strategies contributed 51 percent lift customer retention responsible coordinating managing client quarterly assessments across sites well ensuring corporate policies aligned client contract requirements conducted activitybased analysis business processes made recommendations based findings mba business administration franklin university columbus oh bachelor arts accounting businessmanagement bluffton university bluffton oh minored computer science