jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary seeking provide topquality support ensure competitive advantage global marketplace accomplishments recognized playing instrumental role exceeding company expectations turn around time 4th quarter 95 4 days achieved strong relationship agentssales company partners exceeding groups expectation service increased sales relations experience bpo team leader 012015 012017 allied benefit systems city state managed motivate bpo onboarding team meet team goals auditor documentation group implementation interact ppo network management clients agents sales executed met project deadlines strong sense urgency able resolve escalated issues immediately developed executed implementation workflowprocesses maintain 95 within 4 days tat implementation groups 5 agreement client manage 3000 clients brokers bpo implementation specialist 042013012015 allied benefit systems city state infrastructure drive folders developed efficient system emailsbpo workflow manual enhanced improved maintenance agentgroup information dw data warehouse program assistant account management team vp administration repricing coordinator 052009 052013 allied benefit systems city state repricing hcfa ubs claims developed relationships ppo network management vendors select health partners encore multiplan medicare dhs aetna claims correspond examiners regarding status rrt referrals solely responsible aetna claims 30000 lives implemented workflow first manual aetna process improved decreased errors auditing process verification providerfacility ppo status administrative assistanthr assistant 032004 032009 employment agencies city state ezmovers long distance dispatcher assistant long distance scheduling driverstrucks administrative paperwork pickup delivery data entry information customers spreadsheet upkeep scheduled deliveries interact customers drivers regards pickupsdeliveries andor payments rainbow hospice receptionist front desk duties incoming outgoing faxes assist pcm clinical secretary rn social workers handle incoming calls main office ark location process faxes accordingly keep accurate track overnight calls team faxes general administrative duties answering phones processing invoices data entry purchase orders using scanning system batch invoices close file as400 used administrative assistant iihr coordinator 082002 012004 cna insurance city state assist management coordination organizational administration activities performance review cost center updates customer issues within scope authority resolve problems issues independently proactively responsible daily operations field office assuring employees date pertinent information work closely office building issues prepare process submit reports timekeeping payroll business operations processes train staff management timekeeping administrative processes expense reports submission review approve invoicesbilling process submission checks payments utilize sap program assist management special projects attend meetings seminars record notes provide information needed schedule coordinate meetings conferences travel arrangements maintain group managers business calendar manage process onboard additionstransfers staff assist manger ensuring smooth transition responsible day day coordination routine administration lan activities field office interface internal external contacts regarding business unit administration issues concerns demonstrate ability organize balance responsibilities budget control travel supplies invoice processing excellent interpersonal skills ability interact internalexternal business partners staff levels excellent organizational skills prioritize coordinate multiple tasks producers license life health 2013 kaplan chicago il ba business administration 2018 kaplan university chicago il associate science business administration 1992 northwestern business college chicago il business administration pastoral counseling 2014 new hope counseling school chicago il ba nonaccrediated ministry biblical studies 2014 international school ministry chicago il education skills administrative duties active learning calendaring client relations computer proficiency coordination creative problem solving critical thinking customer needs assessment customer service data entry documentation email executive management support filing grammar internet research letters memos multitask management organizational skills prioritization scheduling service orientation telephone skills time management travel arrangements type 85 wpm typing vendor management documentation auditor hospice assistant human resources assistant invoice processing order entry repricing claims receptionist recruiting trainer people skills great enthusiastic people person advanced problemsolving great organizational skills computer skills ms office data entry rims sap outlook data warehouse maintenance provider maintenance microsoft 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