jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary successful manager 18 years driving critical organizational change research optimization systems development hands conferences employees management address problems establishing improved procedures adeptly navigates internal control restrictions callstoaction reduce negative impact business operations contributes streamlined processes maximized resource utilization skills operations profit growth strategies data review project management client administration business efficiency expertise employee motivation relationship building decisionmaking leadership working collaboratively ms office critical thinking team building computer skills partnership development product development program leadership budget coordination performance monitoring capital improvement planning issue conflict resolution lead generation contract development management key accounts territory management data management work flow planning workforce training multiunit operations management experience sr management consultant 092019 current bd becton dickinson company boston budgeting forecasting systems implementation project development lifecycle performance improvements cost control client relations staff training motivation root cause analysis document management strategic account development management microsoft office suite expert processes procedures project scope contract development executive reports expert client rapport staff training mentoring staff retention schedule management baseline schedules creation contract negotiation expertise conflict management account development networking quality assurance control presentations productivity improvement risk management budget control generated thorough useful reports use business decision making met clients discuss expectations ascertain best ways meet projected goals assisted development forwardthinking effective operational policies address changing needs planned conducted strategy meetings brainstorm new ideas deliver program milestone updates helped team members improve productivity performance handson coaching order achieve company objectives handled continuous project monitoring management developing forecasts tracking expenses approving payments forecasted scheduled monitored project timelines personnel performance cost efficiency enhanced development drove continuous improvement project delivery process providing strong program leadership assessed project risks devised mitigation strategies avoid potential roadblocks maintained vital business function throughout unexpected events managed disaster recovery communicated clients convey deadlines scope work potential challenges throughout project timeline converted existing business objectives specific measurable timebased goals realistic action plans uncovered issues determine solutions assist program participants cultivated relationships community groups project stakeholders funding sources maximize program outreach tracked progress employing program documentation directives funding information vital program materials designed implemented standard operating procedures various departments optimal efficiency improved crossdepartmental cooperation information communication processes providing presentations staff members administration boosted performance drove cost controls achieving project overall objectives ensure customer satisfaction sr manager pmo 052015 082019 ibm corporation detroit mi enterprise program management office epmo worked senior leadership determine epmo strategy goals mission vision defined strategic outcomes performance metrics defined epmo roadmap approach processes identification categorization mapped epmo functions epmo services defined steps process implementation maturation identified epmo implementation risks prepared briefings supported epmo charter conops development governance supported investment governance investment baseline reviews ibr project management baselines pmb reviews acquisition approvals requests aar developed necessary guides templates processes examples training materials performed trainings reviewed analyzed submissions facilitated ibr pmb meetings reported executives budget formulation spent plan supported annual budget formulation spent plan development fsa division work included developing plans timelines briefings investment managers teams conducting discussions providing guidance budget estimation creating templates issuing data calls well consolidating summarizing data capital planning investment control cpic developed reviewed edited guided work cpic team well advised federal clients vendors requirements compliance omb a11 exhibit 300 risk management led team developing risk management guides training presentations processes templates earned value management led team implement agency wide evm system including issuing guidance creating templates conducting data calls analysis evm reporting fully compliant ansi 748 evm system implemented agile evm support agile projects performance metricsled team developing performance measurements guide processes templates briefings investments led initiative review improve performance metrics throughout organization guided alignment metrics organizational strategy feaf framework developed dashboards reports investment performance large scale safe implementation apmo certified spc supported implementation safe framework usda farmersgov portal integrated team 100 people launched agile train provided training led pi planning events act sme safe agile backup rte scrum masters stakeholders enabled teach lead safe safe teams safe government safe popm safe scrum masters advanced safe scrum masters established safe community practice mentored staff levels developed strategies roadmaps vision staff management managed staff 8 people including defining roles responsibilities task assignment timecards expense report approvals performance evaluations promotions staff meetings reviewed approved professional development plans pdp skill matrices conducted position requisition description reviews updates resume scanning technical phone screening tps facetoface interviews hiring recommendations service portfolio manager 112013 052015 onpoint consulting city state managing portfolio cybersecurity services delivered 66 classified nonclassified networks spread around country abroad department energys national nuclear security agency nnsa main responsibilities include selection delivery disposal services pricing budgeting budget analysis quality control customer surveys strategic direction development maintain department defense cndsp certification delivering tier ii services portfolio services delivered team 83 people valued 78m enabled clients connect dod classified networks siprnet program provides information assurance department energys national nuclear security agency doe nnsa information assurance response center iarc includes cyber defense intrusion detection forensics vulnerability assessments incident management servers patching antivirus updates call center infrastructure deployment management development applications security signatures duties included interfacing client organizations develop maintain client surveys research need assessment well deliverables tracking schedule status reporting negotiations subcontractor management equipment services procurement others charged ensuring program deliverables quality supporting financial decisions team organization developed maintained clients data list including points contacts addresses services rendered payments tracked contractual clin ceilings funding payments contract modifications contract scope changes supported development annual cost model budget services costs recoverable funds managed chargeback model clients outside doe nnsa research labs universities navy research facilities british interest also responsible development presentation materials representing client organization meetings conferences maintaining communication federal agencies including dod dhs others supported business capture key personnel proposal contributor reviewer oral presentations staff selection involved acquisition new clients expanding services contract grew average 32 year education training master science electrical engineering 061988 technical university sofia bulgaria certifications pmp project management professional pmi csm certified scrum master safe spc certified safe program consultant 82018 cism certified inform security manager isaca cbm certified business manager aapbm cobit isaca itil foundation ogc