career overview core strengths jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom highly motivated administrative customer support professional experienced working fastpaced environments dependable strong organizational technical interpersonal skills detail oriented performance driven professional 10 years customer service administrative experience recognized ability work independently team player exceptionally customer service skills ability meet andor exceed goals communicates effectively levels management personnel demonstrates strong commitment companys success dedication outstanding work ethic pride work strong organizational skills active listening skills sharp problem solver customer service expert courteous demeanor adaptive team player intermediate microsoft wordexcel skills data entry accomplishments customer servicesupervisor escalations researched calmed rapidly resolved member conflicts providers prevent collection efforts assisted supervisor escalated issues member internalexternal business partners unitedhealthcare 2012 tier 1 top performer maintained tier 1 performance goal status performance goal categories entire 2012 year commitment champion assisted peers researching resolving commitments ranging medical claim submission processing medical benefits interpretation education pharmacy claims benefits etc peer coaching assisted peers oneonone coaching clinical referral programs process procedures advocate4me model work experience health advocateadvocate4me bcd travel wilmington de 082014 052015 assist plan members medical benefits appointment scheduling clinical referrals provide concierge services members assist resolving issues internal external vendors business partners assist plan members providers medical claim processing adjustments process pay medical financial account claims provide financial accounts information including processing status submission requests assist peers supervisors escalated issues advocate4me referral champion team raoid resolution expertrre unitedhealth group cedar creek tx assist plan members medical claim processing adjustments resolve customer service inquiries assist members verifying benefits providers claim processing inquiries assist peers supervisor escalated issues process pay medical financial account claims clotomer care professionalhealth advisor anthem inc big spring tx assist plan members benefits eligibility resolved customer service inquiries assist members claim information provider claim processing inquiries assisted members enrollment medical benefits assist peers supervisor escalated issues commitment champion health advisor team trovel counselor lubetech services llc clear lake mn assist corporate clients travel arrangements resolved customer service issues client travel vendor knowledge mysabre gateway lotus notes etc ability perform efficiently fastpaced environment data entry peer coaching new hires clotomer service representative temporary resources city state schedule appointments agents discuss insurance services potential clients data entry resolved issues answered questions enrollees new coverage ofoice assistant jbs mobile transporting service city state prepare submit invoices services completed 092013 082014 022011 092013 102005 082009 062005 092005 2001 052005 schedule appointments receive loads track routes company expenses create submit advertisements business cards flyers brochures web site design etc data entry perform bookkeeping functions including quarterly fuel taxes ofoice assistantsales representative east bessemer auto sales city state complete paperwork vehicles purchased sold finalize sales vehicles including submitting paper work dmv input track purchases sales payments computer software data entry create company business cards flyers brochures etc soembly worker manpower city state assemble light fixtures inspected fixtures damage incorrect parts worked team environment pack fixtures prepare shipping 012000 112001 1999 012000 educational certificate medical office administration background guilford technical community college jamestown nc coursework medical coding terminology aos office administration guilford technical community college jamestown nc gpa deans listfall 2009 spring 2010 summer 2010 honors list coursework using microsoft office applicationssoftware data entry information processing deans listfall 2009 spring 2010 summer 2010 honors listfall 2010 2012 aos business administration 2005 guilford technical community college jamestown nc coursework business administration communications basic accounting microsoft office applications software skills customer service member advocate data entry claims processor multitasking problem solver intermediate proficiency microsoft word excel outlook professional friendly