professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom 7 years strong experience business processes user system requirements implementation functional technical specification functional experience health care industry vast knowledge snap tanf child welfare eligibility program excellent facilitation skills conduction walkthrough surveys questionnaire interviews brainstorming jad jar sessions proven expertise delivery mobile application across comprehensive knowledge software development life cycle sdlc thorough understanding various phases like requirement analysis design development testing possess excellent communication coordination interpersonal skills team working skills skills strategic planning agile methodology jira operational assessments test case scenarios gap analysis project management workflow analysis work history business analyst microsoft office suite operations management business planning operations analysis sql databases quality assurance staff management 032021 current warnermedia nv state worked ies integrated eligibility system ccwis project coordinate manage meeting analysis sessions business unit subject matter expert used agile software development methodologies defining problem gathering requirement development iteration define document business functions process analyze integration business functions technology assist business case development business process reengineering consult management identify define document business needs objectives current operational procedures problems recommend new process yield operational efficiencies develop assist project work plan project timeline perform manual testing determine eligibility financial results different programs partner qa team review business requirements prepare test plans test specification managed user stories using jira create sql queries relational database necessary verify business scenarios update daily stats blocked failed passed test case jira perform manual testing various modules application review analysis rtm bloiness analyst warnermedia playa vista ca 112016 022020 involved multiple projects related mobile application mobile games heavily interfaced business user get better understanding client business process gathered business requirement created wireframes mobile app maintained way satisfies business needs create use cases use case diagram business flow diagram work navigation flow diagram perform gap analysis understand prioritize define continuous improvement request ensured parity functional groups simple dialogue scrum meeting coordinated performed various forms testing end end testing functionality testing ul integration testing web mobile application conduct many informal sessions develop architectural solutions application meets business requirements resolve open issues change request extensively use excel create ad hoc reports consumer usage analysis managed project documents project inception release project coordinator syndigo houston tx 082014 112016 manage ongoing rollouts wan projects include customer contacts equipment engineer management successful installation site work project manager track costs project ensure change requests completed authorized invoiced agreed responsible making initial plan time time revision original plan necessary assist monitor day day operations teams scheduling plans resource allocation setting milestones phase based project plan manage communication customer provisioning team required circuit progress agree communication plan customers provide agreed level communication times work closely assigned project manager number voice data projects acting secondary contact project queries updates work project manager ensure project documentation date version controlled including risk issues action log track control work progress support services clients internal departments participating project meetings discussion clients needed project coordinator syndigo minneapolis mn 102012 072014 communicating business customers telephone email reporting progress monitoring critical activities based project schedule liaise network field engineers coordinate commissioning testing handover required identify resolveescalate specific issues causing delay delivery order ensure accuracy technical information liaising internal external customers suppliers provide progress reports agreed customers ensuring high level customer satisfaction achieve manages customer contact throughout provisioning life cycle dealing day day issues problems queries arise ensuring customer slas provisioning kpis delivered timely manner extensive use microsoft office suite including word excel providing weekly report project manager discussion detail plan next week education master science business management university salford manchester united kingdom moter science data telecommunication network university salford manchester united kingdom 092015 092012