summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom strategic business transformation improvement management professional 15 years experience consulting leadership change management program portfolioproject management strategy business transformation proven success directing business improvement programs initiatives medium large organizations private public sectors addressing strategic direction governance adoption transition excellent relationship management collaboration cxos executives promoting alignment businesss strategic goals benefits realization confident advisor communicator providing leadership building consensus managing change transformation skilled people leader ample experience directing local remote crossfunctional teams skills 15 years experience developing executing strategic plans businessorganizational improvement transformation programs initiatives 15 years experience integrating change management programportfolioproject management alignment business strategy stakeholder needs 15 years experience leading programs initiatives matrix organizations numerous stakeholders across multiple business units 15 years experience overall endtoend accountability deliverables benefits realization initial vision setting postimplementation change sustainability 15 years experience leveraging diverse frameworks methodologies adkar ecm kotter mckinsey bcg diamond kaizen lean six sigma dmaic waterfall agile others 7 years experience heading executing within pmo environment 15 years experience leading local remote multidisciplinary teams comprised 50 members working simultaneously concurrent initiatives 15 years experience coaching guiding senior leaders best practices improve change adoption reduce resistance achieve business objectives realize desired benefits 15 years experience authoring business cases roadmaps assessments proposals outlining strategies financial modelling forecast capex opex valueadded analysis implementation monitoring plans able build consensus negotiate diverse groups needs ambiguous environments promote buyin trusted advisor able clarify analyze leverage data evolve strategy implement improvements influence organizational transformation excellent relationship management collaboration sponsors key stakeholders establishing trust proven ability set direction approach complex high risk highvisibility environments limited information ambiguity experience professional development sabbatical 062022 current carrier corporation opa locka fl voluntary career hiatus engage professional development sabbatical dedicated pursuing mba studies enhance leadership aptitude professional competencies completing level 7 graduate diploma strategic management leadership part mba strategy program expected completion q42023 senior project manager 102020 052022 travelers companies lincoln ne provided consulting services provincial health organization supporting significant transformation health system manitoba involving business process organizational changes managed team four members including one project manager one business architect two business analysts managing portfolio four programs seven projects budget 1500000 applied adkar ecm lean dmaic methodologies support implement change directed reorganizational design health workforce business unit identified value streams strengths weaknesses service improvements presented senior leadership including deputy minister ceos cmo reorganization proposals including reallocating departmental functions staff accountabilities advised senior leadership including assistant deputy minister executive directors strategy development alignment provincial policies governance guidelines collaborated senior leadership including deputy minister ceos cmo provincial medical leadership model defining business rules accountabilities responsibilities distinct physician roles provincial regional site levels led review analysis overhaul physicians recruitment contracting processes defining strategies accountabilities responsibilities workflow facilitated definition provincial health human resources plan collaborating across multiple business units delineating contents framework approach annual strategic planning cycle human resources across health sectors manager program change management 072019 062020 mccormick south bend executed multiple business improvement transformation projects involving strategy implementation organizational change management program management clients management consulting company managed teams 15 members budgets 300000 headed business process improvement organizational change initiatives target operating model definition mapped process flows analyzed gaps assessed readiness reviewed training needs suggested communication plans multiple clients diverse industry sectors spearheaded strategic plan change management services enterprise level five countries leveraged combination methodologies frameworks adkar ecm kotter mckinsey bcg diamond kaizen lean six sigma dmaic waterfall agile others creating strategies plans implement business process change organizational people levels coached executives change management program management best practices supporting strategic corporate initiatives composed business cases frameworks methodologies roadmaps strategies plans templates support strategy implementation change management program management services multiple transformation initiatives supported sales staff responding rfp preparing bids covering change management services prepared communications change management plans reduce resistance promote adoption new digital learning platform 3500 users 125 office locations authored readiness assessment presented results recommendations senior leadership team erp implementation authored draft business peopleside change management strategy change management plan erp upgrade authored cultural peopleside change management strategy change management plan consolidate four separate offices one location involving 500 staff members program manager change 082018 072019 mi pagina latina city state provided consulting services startup company relaunch web services serving businesses latin language communities sensibility cultural differences supervised team five members including four project managers business analyst managing program four concurrent projects budget 250000 wrote 3year strategic business plan including roadmap business case risks assessment program plan communications plan change management plan success metrics evaluated organizational structures assessed current operating model identifying workload duplicated functions redundant processes coached executives frontline managers change management program management best practices applied adkar dmaic execute cultural peopleside change management assessing skills implementing training managed relationships expectations stakeholders negotiations vendors program manager change 052017 062018 sun life financial city state provided consulting services insurance company supporting discovery phase data governance program seven simultaneous projects multiple streams affecting lines business insurance investments financial advice asset management managed team four members including one project manager three business analysts budget 1500000 collaborated director create programs strategy roadmap metrics developed stakeholder management strategy drive initiatives engagement awareness preparedness created project proposals financial modelling outlining feasibility change impact benefits metrics highlevel process mapping description current asis future tobe states applied adkarbased methodology facilitate process peopleside change management assessed business readiness promoted adoption managed change sponsors guided implementation prepared presented project proposals financial modelling summaries vps directors steering committees program manager engagement 102015 042017 experis canada city state managed consulting outsourcing operations professional services provider serving primary contact client canada performing portfolio management pl responsibility portfolio eight simultaneous professional services programs annual revenue budget 60 million crossfunctional teams 50 members working across canada us uk belgium netherlands france portfolio included programs involving business operational technical administrative support initiatives advised human resources operations directors managers guiding execution human capital management including onboarding retention termination performance management built leveraged strong relationships client directors negotiate budgets provide strategic plans human resources statements work service level agreements assisted presales process working account director business development managers win new professional services business overhauled operational processes cost structure onboarding retention stages using lean kaizen dmaic increasing gross margin 45 senior manager pmo 022014 082015 wolseley canada city state provided consulting services supply chain distributor directing multiplestreams business transformation portfolio involving four programs 18 projects budget 70 million managed team 12 members including two project managers five operational managers 4 business analysts one communications specialist collaborated senior leadership team cfo coo vp finance vp human resources vp formulate strategy program master plans supported business process organizational change restructure finance operations using adkar ecm mckinsey frameworks analyzed organization impact peopleside change developed strategic communications plans coached executives promote adoption coached operational managers workstream leads preparing successful transition businessasusual operations wrote capital expenditure proposals capex opex financial models including costbenefit analysis impact assessment risk assessment risk mitigation business case budgets 10 million outlining forecasting financial feasibility benefits metrics strategies involving capital operations expenditures earning approval ceo cfo coo vps authored presented project proposals status reports corrective actions plan steering committee defined implemented lifecycle framework workstreams program managed relationships negotiations thirdparty vendors management consultant 012009 012014 zebadua enterprises city state provided consulting services business improvement change management project management multiple clients building strategies competencies transformation initiatives leveraging lean six sigma kaizen adkar ecm dmaic waterfall agile methodologies frameworks managed teams 26 members budgets 260000 authored presented organizational change management plans communication training resistance management acceptance monitoring headed meetings communicating scope status staff coached client executives stakeholders change management best practices building network change sponsors champions agents promote change acceptance created multiple costbenefit business readiness analyses roadmaps business cases process improvement plans project plans change management plans capital expenditure proposals capex opex budgets exceeding 5 million conducted change management restructure implementation new target operating model due merger acquisition kitchen cabinet manufacturer including amalgamation reorganization realignment positions facilitated executive teams cfo vps directors identifying process improvements operational changes aligned business strategy commercial construction equipment leasing company reengineered operations processes office furniture manufacturer using flow analysis eliminating redundant events duplicated steps reducing cost response time directed reengineering improvement processes food distributor mapping current processes endtoend identifying staff capable absorbing tasks automating activities reducing costs director pmo 012003 122008 tzsoft corporation city state established directed project management office pmo software developing company leading portfolio seven programs managing team 20 members annual budget 50000000 chaired strategic project selection prioritization committee reviewing business cases proposed initiatives defining hierarchy strategic priorities alignment business strategic plan held pl responsibility portfolio annual revenue budget 18 million crossfunctional teams 20 members working canada us mexico formulated 5year pmo strategy roadmap defining project priorities performance metrics expected benefits mentored executives best practices defining key performance indicators kpis monitoring compliance benefits realization applied dmaic waterfall agile produce schedules track progress headed data analytics governance project budget 6 million creating partnerships client vps directors creating global change strategy communications training plans education training mba business administration strategy university chichester uk graduate diploma gdipl strategic management leadership ofqual uk graduate diploma gdipl organizational change management capernaum ireland bachelor science chemical engineering universidad iberoamericana mexico languages native spanish fluent english portuguese conversational italian basic french certifications project management professional pmp project management institute strategy implementation professional sip strategy implementation institute leansix sigma black belt lssbb council six sigma certification professional engineer peng mx secretar de educaci n p blica scrum fundamentals certified sfc vmedu languages english negotiated portuguese negotiated french negotiated spanish negotiated italian negotiated