jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom skills application configuration vendor managementrelations new technology integration end user support system testing team collaboration performance monitoring optimization problem solving attention detail knowledge base documentation project management change management incident management disaster recovery activities architecture design disaster recovery planning drills stjessicaup shutdown management application lifecycle planning automation management summary natural leader proven high contributor dedicated completing work timely way passionate coaching mentoring assisting others always willing jump help manage complex issues champion gore culture strong focus excellent experiences customers associates experience sap basis administrator 052020 current amazoncom inc kent wa manage configure sap s4 hana bw mdg landscape sap certificate management create knowledge documents guide team members certificate management process snappay implementation certificate management solution manager diagnostic agent configuration configure alert monitoring via solution manager sap landscape change management via servicenow champion application owner redwood runmyjobs technical leadchampion redwood runmyjobs automation work vendor clearly define sow product assessment comparison using scout review vendor support agreements licensing costs redwood implementation configuration define clear expectations sap functional teams provide status updates pace project stakeholders redwood servicenow implementation create servicenow catalog item create knowledge documentation used basis team align stakeholders gather business requirements sap batch jobs deliver solution prior golive provide error alerting daily reports batch job execution functional technical teams jdedwards cnc administrator 062012 052020 wl gore associates city state manage support businesscritical applications jd edwards thirdpjessicay tools vertex tidal automation edi configure maintain el web enterprise servers configure troubleshoot el related printers apply esu follow oracle recommendations installations omw project promotions servicenow change management jdebssv package builds deployments e1 security workbench administration user role security management includes internalexternal auditing server maintenance aix linux create shell scripts perform repetitive maintenance tasks log clean service restjessicas setup configure windows developer clients install maintain various developers applications requests jdeveloper mobaxterm sql developer java acquired basic sql knowledge query oracle databases extract usable data analysis coordinated vendors leadership facilitate purchases coordinate data backups disaster recovery operations diagnosed troubleshot resolved hardware system problems champion application owner tidal enterprise scheduler technical leadchampion tidal enterprise scheduler automation work vendor clearly define sow review vendor support agreements negotiate 3year support contractslicensing costs automate jde maintenance stjessicaup shutdown processes tidal enterprise scheduler implementation configuration lifecycle management cross functional alignment plan develop test scripts execute application upgrades tidal enterprise scheduler define test scripts jobrelated execution details provide status updates stakeholders create servicenow catalog item create knowledge documentation used third pjessicay erp support team allari coachtrainmentor allari team help desk desktop support technician 062007 062012 wl gore associates city state provide remote support users setup configure desktop laptop computers image configure pc end users hardwaresoftware installation replace mothersystem boards internal storage devices memory configuration network printer setup configuration audio video troubleshooting mobile phone support end user support manufacturing technician ipd 031996 062007 wl gore associates city state machine operator created laminate products utilizing expanded ptfe suitable backer material performed online inspection ensured product quality sampling testing worked closely engineering team rd calibrated laminator various test equipment create daily production schedule 24 hour manufacturing operation managed resources education bachelor science cyber security 012024 umgc adelphi md aa business business administration 032015 university phoenix phoenix certifications microsoft mcp comptia hardware software