jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary dynamic versatile handson delivery solutions professional leads teams design implement successful projects align business objectives deliver rapid results excellent communicator detailed oriented able ramp quickly thrives building relationships highlights strategic planning change management project management budget planning resource planning vendor management experience senior business analyst 102000 122004 caci international inc houma la texas guaranteed student loan corp cacs system texas department health human services commonwealth kentucky advantage financial mecklenburg county advantage financial state louisiana advantage financial senior business analystteam leadproject manager 122004 122006 ceridian corporation newark nj test leadbsa advantage financial implementation interpreted client requirements business needs project objectives via feedback sessions client meetings collaboration stakeholders documented business functional requirements using use cases process flows techniques tracked reported system test effort relation overall project status milestones served liaison remote technical team project ensuring software fixespatches delivered accordance overall project plan oversaw writing maintenance user acceptance testing plans manager customer support 122006 032009 pfizer long island city ny manage staff members located bangalore india responsible staff leveling scheduling reporting metrics upper management provided functional expertise technical resources support advantage financial erp software client base 180 sites including state local governments universities school districts responsible issue resolution testing advantage financial system software defects reporting found defects providing possible solutions correct problem served point contact south region clients issue escalation resolution patch deployment upgrade support developed delivered training client community manager design testing servicespmo manager 032009 042015 cb richard ellis eugene overall responsibility management projects introduced implemented agile scrum methodology project office created scrum processes daily stand ups scrum boards artifacts estimation process etc modified sdlc include scrum processes procedures reviewed product project feature backlog ensure clear definition audited tracked ongoing projects regular intervals ensure projects course following approved methodology identified risks implemented mitigations minimize changes project scope schedule resources oversaw rfp process related proposals presented status executive steering commitee provided program baseline road map implementation project responsible 610m corporate project budget including fte staff augmentation cost supervised project managers business system analysts quality assurance staff approximately 30 team members manager solutions delivery 072015 122016 university federal credit union city state oversaw cross functional team information technology professionals business analysts project managers engaged delivering business solutions accountable team execution projects sizes ensure objectives met ontime within cost including controlling project risk responsible building team resource plans forecasts assisted preparation annual budget manages performance conducts evaluations professional staff including ongoing coaching mentoring senior project manager technical 032017 current charles schwab inc city state successfully managed following projects dev access isolation sod bank 36 sod mra 31 sts agile job description application onboarding iga tool deploymentmyaccess continuously sought manage highprofile risk projects developed respectable worclaire relationship executives tech owners demonstrating strong ownership leadership project bank 36 sod project stepped project inflight quickly ramped worked application teams throughout firm ensure requirements mra31 relation sod met agreed upon deadline app onboarding brought project status yellow within 15 months project trending green enhanced application trackermilestone schedule dashboard provide transparency leadership status onboarded 50 hfrr applications agreed upon deadline increased team morale actually listening understanding teams challenges removing obstacles iga tool deployment assigned management migration applications services legacy applications iga request center myaccess appproximately xx applications xx services successfully onboarded myaccess developed migration tracker detail 20 migrations crqs preproduction production inherited management overall project schedule milestones properly highlighted atrisk tasks adequately monitored developed system provided transparency held resources accountable assigned work education mba business administration management louisiana state university baton rouge la business administration management bachelor science accounting louisiana state university baton rouge la accounting