jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary management continue career organization utilize management supervision leadership skills benefit mutual growth success possess dedicated work ethic strong technical business customer service background highlights cisco ios ios xe routers hp flex network routers viptela vedge routers switches cisco ios ios xe switches cisco nexus switches arista switches hp switches firewalls cisco pix asa firewalls checkpoint firewalls juniper firewall palo alto firewalls ipsintrusion prevention system cisco secure ids ips symantec ips iss proventia ips iss real secure 3com tipping point ips snort juniper ids dragon ids mcafee intrushield operating systems win 81 win 10 win server 2012 linux cisco ios as400 sap applications ms office 2013 office 365 hp network automation cms sap sharepoint 2013 servers win server 2012 exchange 2013 linux unix bluecoat proxy server cisco content engine trendmicro imss bind dns server novell as400 protocols tcpip udp dhcp dns ipx pppbgp eigrp rip ospf hsrp nat aaa ipsec radius snmp smtp 80211b 80211g icmp vlans qos ssl management reporting systems heat trackit remedy quetzal royal blue hp open view accomplishments experience 012009 present senior network security engineer apogee harrisburg pa serve team lead 3rd party vendor offshore team coordinating team projects incident management change management functions design provide network analyst report quarterly planning present director technology business unit serve team lead design active project deployment support sdwan network solution manage 400 remote sites including data center firewalls routers switches providing security multiple healthcare facilities apply configurations multiple firewalls routers switches new customer engagements develop enforce policies standardize secure network infrastructure maintain ios cisco routers switches security stability configure businesstobusiness vpns juniper firewalls allowing customer access data center migrated customers legacy cisco pix security devices juniper cisco asa networks setup disaster recovery network remote data center configure new oc192 circuit data centers setup bgp failover data centers 012008 012009 network engineer cognizant technology solutions bethlehem pa configured maintained lanwan equipment includes routers switches firewalls wireless access points 100 casino locations us mexico configured dmz routers secure vpn connections corporate servers upgraded ios cisco routers security stability casino locations configured dynamic vpn dmz router locations without static ip address configured radius authentication wireless access points increase network security investigated casino game jackpots determine validity network preventing fraud configured qos corporate routers prioritize network traffic increasing overall performance systems planned organized executed weekend network remodeling support vm virtual machines servers including replacing switches reconfiguring routers rewiring entire network 012007 012008 director network engineer salesforcecom inc raleigh nc managed internal support staff technical support resources services included desktop server engineering network security infrastructure campus applications managed phases project management including design configuration implementation support assessed defined requirements adopt new centralized approach network storage security infrastructure defined new projects budget benefits return investment secured campus network using cisco routers check point firewalls served facilities management coordinator defining systems classroom requirements designed implemented student portal facilitate support requests faculty students increased response time timetoresolve fewer ten minutes installed helpdesk software improve efficiency centralize customer support services inventory control including centralized knowledge base frequent issues thus reducing time resolution 50 configured utilized solarwinds monitor network device performance availability 012006 012007 network security engineer cybertrust inc city state provided global mss managed security services financial institutes hospitals fortune 500 companies performed complex change request pix checkpoint firewalls troubleshoot vendor firewalls routers ips ids proxy servers linux server mail antivirus servers monitored ids alerts attacks make changes firewall prevent attacks 012001 012006 sr cisco network engineer morrison homes city state configured maintained lanwan equipment includes routers switches firewalls ips ids wireless access points vpn concentrators servers pcs 100 remote offices optimized division networks sap role outs installing vpn accelerator cards routers prioritizing sap traffic increased security division router configuring cbac contextbased access control designed solution tampa construction offices able use vpn client satellite service installing cisco 1720 router give direct vpn tunnel sap 012001 012001 network analystdesktop support pioneer services network city state supported pc network related issues seven fast paced multimilliondollar companies assisted projects replace upgrade pc hardware software utilized server manager manage pcs servers domains adding removing pc names domains controlling permissions provided outstanding troubleshooting microsoft exchange server network connectivity network access shared folders printers 012000 012001 sr systems analystsupervisor verizon city state assisted callers six major internet service providers isp support dial internet high speed internet support supervisor trainer 25 helpdesk technicians used superior customer service skills calm irate customers implemented strong technical skills fix problem quickly accurately created new tasks projects helpdesk team made sure team meeting weekly monthly targets call resolutions 011996 012000 store manager help desk desktop support cingular city managed three locations generating revenues 12 million responsibility supervising staff 13 customer service representatives implemented program reduce inventory shrinkage 1200 monthly zero provided desktop help desk support microsoft office 97 mas90 software upgrades troubleshooting software hardware problems along networking installed wireless internet million dollar yachts using computers installed cellular phone cellular interface education 2011 2010 associate degree computer information management ashworth college atlanta ga computer information management ccna cisco certified network associate itil v3 ccnp cisco certified network professional cisco ips specialist ccsp cisco certified security professional cisco firewall specialist ccsa check point security administration cisco data center uf support specialist vcpnv vmware certified professional network virtualization ccie written sharepoint administrator certified six sigma yellow belt leadership 101 management customer service trained professional skills 3com analyst antivirus approach as400 automation benefits bgp bind budget ccie ccna cisco certified network associate ccnp ccsa change management cisco ios cisco cisco certified cisco routers ccsp cms hardware content client customer service customer service skills customer support dhcp disaster recovery dns eigrp facilities management fast financial firewalls firewall helpdesk help desk support hp open view ids isp inventory inventory control ip ipx project management itil v lan leadership team lead linux director management reporting mas90 mcafee access exchange microsoft exchange server mail ms office office microsoft office 97 sharepoint win win 81 network security network security network networking networks novell operating systems ospf pcs pc hardware policies ppp printers protocols proxy server proxy rip router routers sap sd servers six sigma smtp snmp ssl supervisor supervising switches symantec tcpip technical support phone trackit trainer troubleshoot troubleshooting unix upgrades upgrade vpn vm wan written