jessica claire montgomery street san francisco ca 94105 555 4321000resumesampleexamplecom professional summary welltrained customer advocate offering vast experience healthcare customer service excellent interpersonal communication skills comfortable building working relationships clients customers skills 14 years experience health care customer advocate excellent problem solving communication skills verbal written ability sustain work pressure efficient way exceptional interpersonal skills work history 042011 current customer advocate ally troy mi well organized detail oriented possitive attitude strong work ethics honest hard working respectable caring excellent team player fast learner flexible work timings provide exceptional professional customer service customers clients peers prompt efficient manner resolve internal andor external escalated issues benefits claims customer inquiries within require timeframe perform extensive precise research benefitclaim andor pharmacy inquiries required csp claim adjusters perform duties fewer delays focus client customers needs expectations ensure best possible information andor resolution provided request access care updates active retiree customers assist promote various wellness programs engage andor conduct weekly meetings csp manager peers bring forth concerns issues possible trends city houston account face face interaction client customers daily basis provide support interalexternal peers csp sales etc establish maintain good working relationship client customers excellent computer skills knowledgeable various software programs oneview argus ced cpf icms mhs mss word excel outlook etc 041999 042011 customer advocate specialist education 1996 blue cross blue shield texas city state responsible resolving basicescalated internal external benefits claims member inquiries data entry process finalize claims performed claim adjustments medicare hmo ppo products investigate submit requests financial suspense system recuperate financial overpayments inform policies procedures members update membership prescription inquires update secondary insurance information assist retirees medicare coordination benefit inquiries updates performed various tasks timely manner handle written correspondence members providers communicate healthcare professionals resolve issues promote wellness programs participate city houston annual open enrollment meetings ged houston community college houston tx additional information bilingual fluent english spanish