jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary talented operations manager seeking operations manager position diversified background past 25 years manufacturing engineering military service achieved e5 2 years familiar aspects interaction commercial business business including leading several sig sigma kaizen lean projects ability learn new software quickly efficiently adept liaising key clients accounts external business stakeholders build rapport drive retention ready apply demonstrated ability streamline processes increase efficiency reduce costs focused promoting safety productivity across multiple business lines advanced knowledge applying trend analysis create value customers profitability company skills operations management budgeting forecasting expert ms office professional products including access lean manufacturinggreen belt training work flow planning indepth osha knowledge account management performance reporting policies procedures implementation coaching payroll cost control personnel crm policies customer service bilingualspanish government contracting inventorywarehouse invoicing sheetmetal cnc manfactoring cad experience autocad solid edge staff training developmentperformance reviews cost control operations manager 012012 072019 extremely quick learner work history cleaver brooks corpus christi tx established administered annual budget effective controls prevent overages minimize burn rate support sustainability objectives evaluated upcoming program plans forecast expected resource needs developed submitted strategy initiative reports highlight current actions proposed changes corporate committee partnered vendors suppliers effectively manage budget 3 million inventory established enforced updated policies keeping business agile responsive changing market conditions directed daytoday operations spearheading implementation shortterm longterm strategies achieve business plan profitability goals oversaw financial management activities including budget management accounting payroll conducted performance reviews providing coaching feedback benefit company employee area service manager 012008 072011 fujifilm diosynth biotechnologies responsible service operations including financial responsibility pl region service contracts emergency service quoted work renewals warranty change requests maintained profitability service operations company standards primary contact customers vendors sub contractors developed accurate work force forecast support staffing planning adhered budget assigned projects prioritized approved revisions schedules including assigning tasks reviewing quality technician work identified implemented cost saving opportunities branch worked flexible schedule outside normal work hours needed support customers technicians reduced bad debt work process exceed company expectations 15 crossed trained aspects branch operations including billing service work orders warranty inventory account management customer invoicing sites scheduled managed technicians complete work safely profitable levels supervised 25 employees including remote locations ensure optimal productivity drive client retention account managermanufactoring supervisor 051998 012008 hussmanningersoll rand city state managed assigned accounts included responsibilities primary contact assigned accounts managed open work order tickets provided resolution disputed invoices accountable account receivables primary account manager vons ralphs superior smart final lead greenbelt project reduce cost schedule maintenances 35 increase customer loyalty satisfaction retaining 98 assigned accounts developed relationships external clients provided individualized customer service maintain longevity accounts read interpreted schematics technical documentation production orders completed production plans scheduling assigning personnel daily tasks built product subassemblies final assemblies monitored adjusted production processes equipment quality productivity inspected finished products quality adherence customer specifications bachelor science business management university phoenix ontario ca certificate aviation mechanic honorable discharge us army bragg nc education