jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary experienced professional sixteen years comprehensive human resource experience works well pressure remaining detail oriented organized high energy professional demonstrated strengths operational oversight optimization goal driven enjoys tackling variety challenges known ability willingness manage multiple projects fast paced environment requiring crossfunctional collaboration skills quickbooks training development experience adp microsoft office suite programs experience adobe acrobat fmlawafmla knowledge personnel records maintenance understanding hr policies administrative skills kronos workday hris systems work history leave specialist human resources temporary 052021 current fred hutch cancer research center city state employee relations human resources policies new hire orientation office procedures managing files records problem solving skills safety meetings experience labor industries administration human resources full cycle recruiting responds inquiries employees supervisors requiring application organizational policies practices regarding eligibility definition paidunpaid status continuation benefits accommodation returntowork relating leaves absence faculty general staff university washington physicians maintains leave request inbox leaverelated documents files tracking records internalexternal audits inquiries counsels employees managers concerning leave rights responsibilities guides managers leavein interpretation legal parameters applicable federal state local laws works independently high volume inquiry routinely assists supports fellow hr team members maintained scheduled microsoft teams meeting multiple complex calendars provided excellent service attention customers facetoface phone conversations general manger 022009 022021 jaspar holdings inc city state monitored evaluated personnel performance complete annual reviews recommend advancement address productivity concerns managed escalated phone calls applying conflict resolution skills extensive knowledge casino card room policies recruited hired trained staff eighty employees develop productive team excellent customer service knowledge monitored handled employee claims including performancebased harassment incidents devised hiring recruitment policies 80 employee companies streamlined hr efficiencies coordinated new hire orientations provided onboarding training reduced workers compensation claims instituting updated covid19 safety training program maintained company compliance local state federal laws addition establishing organizational standards developed employee handbook detailed job descriptions workflow plans formalize operational systems procedures created maintained company organizational chart assisted financial reconciliation bank deposits maintained company inspections audits flip kids maternity 062014 072016 owner city state created owned operated local kids consignment store promoted customer loyalty consistent sales delivering friendly service knowledgeable assistance increased sales offering advice purchases promoting additional products oversaw employee performance corrected problems increased efficiency maintain productivity targets controlled store inventory reviewed cash handling operations reports recruited hired trained 6 associates develop productive team excellent product knowledge exceeded customer satisfaction finding creative solutions problems improved profit margins streamlining operations workflow juggled multiple projects tasks ensure high quality timely delivery education bachelor science business administration management 062023 whatcom community college bellingham wa certificate human resources 092021 western washington university bellingham wa 24 credit certificate program prepares students core content areas designated society human resource management enrolled shrm testing dec 1 2021 enrolled sphr test september 20th 2021 associate arts general studies business administration 062021 whatcom community college bellingham wa certifications clms leave specialist certificate 2021 quickbooks certificate whatcom community college 2019