professional summary skills jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom highly motivated sales associate extensive customer service sales experience outgoing sales professional track record driving increased sales improving buying experience elevating company profile target market community health outreach program evaluation mental public health administration organization development credit program evaluation customer service quality assurance organization leadership customer service engagement personnel operations data management fiscal budget management case management performance management regulatory compliance crisis intervention government reporting spss sas administrative performance management streamline personnel automated teller machine policies banking presentations benefits process improvement work history banking program manager data management quality improvement debit reporting financial research functional sas government sound human resources spss hr strategic alliances insurance supervisory leadership written managing meetings mental health monitors organization development organizational performance reviews health human services strategic planning 012018 current cvs health colton ca oversees monthly child support disbursement 60 million dollars georgia families provide effective leadership clear guidance appropriate program development coordination day day financial activities division manage multiple projects programs operating concurrently develop implement business strategies plans meet child support objectives establish forge relationships agencies collaborate facilitate development integration operating program initiatives activities directs develop efficient methods internal controls programs procedures improve cost effectiveness streamline organizational financial structures assure conformity sound management business principles field offices facilitated statewide site audits dcss field offices evaluate current practices identify trends indicate opportunities challenges recommend improvements financial processes procedures achieve daily operational excellence analyze collected data findings interpret complex legislative regulatory policy guidance use managing child support programs assures rapid process improvement rpi standard operating procedures implemented followed case management practices consults performance management ensure effective proper corrective actions put place increase performance maintain compliance federal regulations manages dcss operating account statewide debit card program monitors manage child support banking contract developmentrenewalsamendments consistently manage multiple feasibility projects priorities effectively daily assists projects presentations assignments assigned dhs executive leadership team clovical service supervisor carrollheard county mental outpatient clinic city state 122013 122017 direct oversee multifunctional program activities involving complex range mental health programs manage multiple projects programs operations daily responsible planning development implementation process improvement projects clinics analyze collected stakeholders data findings interpret complex legislative regulatory policy guidance use managing mental health programs develop implement strategies plans meeting clinic objectives establish forge relationships international organizations collaborate facilitate development integration operating public mental health program initiatives activities oversee county case management duties included therapy medical services housing program assistance medical insurance provision disability benefits oversee manage staff 14 fulltime employees 4 parttime employees 2 contract physicians provide daily guidance advice assistance clinical therapists case managers administrative staff new hires oversee ensured compliance cmo providers medicaid providers parental court accountability program partnered quality assurance team develop update clinical policies improvement plans procedures written material contractual obligations oversee personnel hr functions includes yearly performance reviews reference checks staff time leave reports develop orientation training new staff work human resources recruit select new staff carroll heard county clinic perform audit reviews identify quality improvement needs plans provide recommendations based research findings product performance participated supervisory meetings assigned program coordinator 012010 012013 christ king day habilitation center city state supervisedtrained tellers developed strategic alliances solicited business accounts performed monthly branch vault audits supervised daily operations openedclosed branch secured vault daily automated teller machine managed coordinated daily banking activities ie ach authorizations credit card reconciliations deposit transfers bank reversal requests fees journal entries reconciled weekly debit card transactions disbursements researchcorrection disbursement errors reversals handled employee personnel performance developed improvement plans resolved escalated customer issues timely manner consistently exceeded branch individuals goals monthly increased branchs revenue 200 annually quarterly employee excellence award multiple times education master science organizational leadership 112016 brenau university gainesville ga bachelor arts sociology 052012 georgia state university atlanta ga ascociate business administration 122006 atlanta metropolitan college atlanta ga