jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary looking obtain position skills abilities utilized contribute growth position company reliable friendly quickly learns masters new concepts skills passionate helping customers creating satisfying shopping experience experience mechanical engineer 072013 072014 plug power inc jessup pa wired machines packages closely inspected parts ensure clean free contaminants installed protective devices bracing padding strapping prevent shifting damage shipping correctly safely used variety hand tools saws cutting equipment carry job duties recovery team lead 102012 042013 henry schein south carolina area sc investigated resolved customer inquiries complaints empathetic manner crosstrained backed new employees joining recovery team assumed ownership team productivity managed work flow meet exceed quality service goals strong leader customer support staff customer service rep 042011 092012 builders firstsource inc cocoa fl managed customer calls effectively efficiently complex fastpaced challenging call center environment responsible billing swapping activating devices going bills customers request updating customers information accepting bill payments resetting troubleshooting customers devices educating customers updates accounts inside sales rep 2009 012011 ipaiba city state managed recorded leads outbound telephone marketing set new accounts established customer credit set payment methods answered customers questions regarding products prices availability schedule appointments clients meet outside sales representatives associate degree cosmetology 2015 remington college full time student houston tx select one early childhood development 2004 university illinois urbana champaign il high school diploma culinary arts 2001 ricahrds career academy chicago tx culinary arts education skills good customer service skills cashier skills organized detailoriented strong communication skills proficient ms office