jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary highly organized detailedoriented analyst 15 years professional experience providing expert problem resolution customer support us navy marine corp civilian customers highlights vast computer skills fluent communicator customer service expert extensive technical knowledge proven problem solver deadlineoriented experience aviation records analyst 062014 current abb ltd cincinnati oh utilize skybooks aviation maintenance tracking application provide aircraft configuration maintenance program compliance data build aircraft electronic logbooks accurately timely manner within webbased software application saas providing allaround complete product aircraft owneroperator ensuring precise aircraft maintenance planning tracking tool meticulously researched accurately analyzed 200 aviation logbooks forms maintenance documentation provided aircraft owner operators determine compliance accordance specified maintenance requirements expertly examined aircraft engine aircraft specific component maintenance manuals instructions research airworthiness documents determine required maintenance actions associated intervals functional analyst 012014 052014 ebix inc johns creek ga provide information systems technical support including numerous windows servers two linux servers supporting 1000 military civilian customers diligently conducted vital daily server system checks ensuring 100 system availability 24 hours day performed nightly server backups release print batch reports monitor ensure continuous successful system interface navy erp provide system maintenance troubleshooting required responsible ensuring timely review updates teams vital standard operating procedure technical documents technical support representative 112004 092013 longwave inc bae systems city state sme web based advanced skill management asm applications daytoday operations including training naval personnel use asm electronic paper record keeping troubleshooting resolving documenting customer issues soliciting enhancements verification vital data entry requirements asm application use majority naval aviation community encompassing 4500 military civilian personnel directed design development quality assurance implementation management approximately 3000 mission critical technical documents within asm program coordinated implementation new systems patches onsite upgrades implementation testing enhancements asm ensure maximum utility functionality asm system meet customer needs expectations single point contact collecting interpreting customer feedback problematic etool issues data 19 naval marine sites advised higher management suggested actions immediate resolution provided expert user support development team customer needs assist customers articulating user needs recommendations aviation data analyst e6 021999 102004 united states navy proven aviation data analyst us navy naval air station jacksonville fl supporting numerous aircraft types ground support equipment performed variety functional processes using ntcss desktop ii changes ntcss passwords monitors manages print request printer configurations monitors system information changes application process limits maintained system security inputs extracts analyze validate maintenance data develops interprets management reports monitor input data parameters upline reporting related interface requirements performed analysis aviation 3m data directed support naval aviation maintenance program regularly prepared highly detailed data summaries reports using sql ad hocs spreadsheet graphical narrative oral presentations increased analytical focus vital source documents led 50 decrease component turnaround time 74 days 37 days 45 increase corrosion manhour documentation 4950 hours 9000 hours expert analytical ability allowed timely implementation accurate management aviation financial analysis tool afast application directly responsible saving command 37 million dollars education high school diploma 1984 downers grove south high school downers grove il associate science computer science florida state college jacksonville jacksonville fl seeking degree computer science information 20112015 336 gpa 55 semester hours completed courses completed computer concepts intro internet hardware configuration software configuration microcomputer applications database concepts intro computer programing oracle sql plsql customer support operations project management computer networking web technologies information systems internet programing accomplishments one year experience aviation records analyst bell helicopter four months experience linuxunix functional analyst naval air station jacksonville nine years experience technical support representative us navys web based advanced skill management asm naval aviation maintenance training application five years experience data analyst us navy proficient computer skills experienced microsoft word excel access power point outlook internet ms project sql hardware software installations certifications earned technical certificate customer support specialist florida state college jacksonville skills computers sql customer support database networking oracle plsql project management software configuration aviation web based technical support data entry documenting quality assurance subject matter expert testing training analyst aircraft maintenance saas crystal reports excel linuxunix microsoft project microsoft word ms project outlook python remedy scanning unix word enterprise resource planning