jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary ambitious business analyst offering 10 years experience implementing business solutions optimize organizational performance wellversed liaising professionals business leaders transform business goals actionable improvements skilled analyzing technical requirements pinpointing important details developing testing plans expert business systems requirements user acceptance testing enduser training held product owner role throughout various project implementations enjoys leading diverse teams project timelines order accomplish goals skills strong strategic planning skills maintaining attention details overcome challenges achieve objectives without sacrificing quality able provide oversight highly detailed projects trusted ability peers discover holes issues others may work history business analyst 052018 current tempurpedic reynoldsburg oh proficient microsoft office suite sql visio ability quickly learn apply new software applications position conduct interviews key business users collect information business processes user requirements work mobile datacollection app used commercial energy clients design app forms bring efficiency consistency customer processes lead systems integration processes forms built mobile application platform interface developers set new update forms conduct multilevel testing facilitate creation deployment custom reports deliver findings energy customers document procedures business processes shared information appropriate stakeholders create workflow diagrams clearly demonstrate processes timelines developed mobile app metrics derived raw data track improvements organizational efficiency business analyst 122013 042018 tempurpedic richmond ky elicit business requirements customers using interviews document analysis business process descriptions use cases scenarios business analysis tasks workflow analysis translate specific systems requirements assist diagnosing assessing appropriately circumventing finding remedies routine application errors service requests lead diverse crossfunctional teams fulfillment corporate productivity quality bottomline objectives proactively solicit feedback internal customers develop solutions automate manual processes order improve operational efficiencies perform user acceptance testing system testing integration testing smoke testing verify enhancements bug fixes monthly releases proposed implemented design third party payroll reporting program executed release 30mm nationwide program constructed tested underwriting templates new state within quoting application utilizes three writing company papers resulting production 52m within 12 months critically evaluate information gathered multiple sources reconcile conflicts decompose highlevel information details distinguish user requests underlying true needs prepare written business requirements represent business need grammatically correct facilitate training sessions business users staff various software applications execute underwriting template updates via excel spreadsheets provide efficient automated approach quoting workers compensation accounts manipulate summarize data using excel produce various production data reports emphasis use pivottables premium audit manager 042011 122013 ufg insurance saint louis mo oversaw team 8 auditors order review process audits within defined timelines 10000 policies coordinated audit ordering return processes amongst 4 third party vendors handle audits 250 million book business collaborated cross functional team implement automated method sending receiving audit orders outside vendors conducted quarterly reviews third party vendors ensure timeliness quality standards maintained directed staff audit dispute resolution tactics drove total disputes 50 tracked analyzed policyholder revenue risk characteristic trends underwriters incorporate changes new business quoting application business development representative 052008 042011 imperva seattle wa coordinated set maintenance agencies within enterprise applications quickly add new users quoting policy admin systems processed new business referrals workers compensation insurance determine acceptability proper premium interfaced underwriting department identify insurance marketplace risk profile changes establish revisions templates within quoting application reviewed new business accounts identify key risks mitigating factors potential investments asset types values legal ownership structures financial stability factors performed quote days agency office locations across united sates analyze risk selection drive acquisition accounts education bachelor science finance george mason university fairfax va gpa 382 chartered property casualty underwriter cpcu institutes 2016 certified insurance counselor cic national alliance 2013 licensed property casualty sales producer state virginia