jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary dedicated operations manager 15 years experience bookkeeping payroll monthly reconciliation flexible adaptive team builder expertise scheduling customer relationship management inventory control dependable deadlineoriented selfstarter familiar business principles practices skills problemsolving team leadership decision making customer service planning implementation operations monitoring staff management employee motivation inventory management workflow optimization customer service management staff scheduling problem anticipation resolution recruitment hiring administrative management staff development policies procedures implementation budget control education training atlantic cape community college mays landing nj 052007 associate science psychology certifications certified pool operator experience leidos holdings inc operations manager aiea hi 052009 082022 directed daytoday operations spearheading implementation shortterm longterm strategies achieve business plan profitability goals managed scheduling training inventory control implemented policies standard operating procedures managed quality customer service logistics delivered positive customer experiences implementing effective quality assurance practices improved morale management communication creating employee recognition rewards practices practices oversaw financial management budget management accounting payroll activities controlled departmental facilities use approved requests repairs improvements analyzed controlled materials supplies equipment operational expenses guided employees understanding meeting changing customer needs expectations enforced federal state local company rules safety operations addressed customer concerns suitable solutions contributed proposal contract development negotiations meetings supported accident investigations prepared related paperwork responded information requests superiors providing specific documentation presented performance productivity reports supervisors motivated evaluated personnel performance improvement goal achievement monitored resource use achieve set goals within budget constraints reviewed daily financial reports reconciled accounts keep information current accurate resolved challenges associated company websites vendors telecoms collected customer fees managed refunds provided complete sales documentation sessions li bartender san francisco ca 062008 102009 operated cash register point sale pos system transactions made proper change cash transactions managed bar area cocktail design menu handled inventory regulation compliance customer relationships upsold customers shelf premium brands help boost sales balanced daily registers generated sales reports management planned coordinated special events boost customer numbers profits completed regular bar inventories daily requisition sheets trained new bartenders drink preparation upselling techniques followed alcohol awareness procedures preventing intoxication handling intoxicated guests prepared cocktails bar recipes served wine draft bottled beer ols hotels resorts restaurant manager west hollywood ca 062006 082009 communicated well used strong interpersonal skills establish positive relationships guests employees scheduled directed staff daily work assignments maximize productivity trained workers food preparation money handling cleaning roles facilitate restaurant operations completed thorough opening closing shift change functions maintain operational standards day optimized profits controlling food beverage labor costs coached team members food safety sanitation processes customer service menu education upselling techniques drive revenue updated computer systems new pricing daily food specials prepared employee schedules maintain appropriate staffing levels peak periods created detailed reports weekly monthly revenues expenses complied health sanitation liquor regulations clearly communicating reinforcing standards procedures employees enforced sanitary practices food handling general cleanliness maintenance dining kitchen areas directed coordinated restaurant activities obtain optimum customer service strong employee development resolved investigated complaints regarding service food quality accommodations right home personal care assistant pasadena tx 022002 072005 maintained daily living standards assisting clients personal hygiene needs provided ongoing compassionate patient care client transported patients medical dental personal care appointments reported concerns nurse supervisor promote optimal care completed scheduled patient checkins progress reports clients complete coordinated patient care plans doctors registered nurses communicated treatment patients steps met various caregivers promote continuous professional development implement quality treatment strategies maintained clean wellorganized environment client happiness safety improved patient outlook daily living compassionate care observed patients changes physical emotional mental behavioral condition injuries created safe positive living situations clients communicating family staff concerns challenges