jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary recently completed five years military service united states army tenure service acquired training experience variety areas including human resources management staff training operations management customer service personnel administration note resume progressed several levels leadership responsibilities excelled consistently exceeding organizational goals productivity quality based diverse experience extensive training strong work ethic confident would quickly become valuable member organization would pleasure meet person discuss qualifications thank time consideration look forward speaking end week sincerely jessica claire obtain position utilizing skills achieve organizational goals highlights troubleshooting proficiency microsoft office expert strong activex troubleshooting skills dhcpdns ethernet firewall proficient ms office proficiency experience quality assurance advocate 072014 current southern glazers wine spirits llc middletown ny accomplished mobile devices proficient avg printers pc security systems patient diligent exceptional telephone etiquette time 40 hrsweek audit report customer interactions using current time warner cable quality program utilizing time warner cable quality database recording platforms analytics tools perform trend based auditing data entry calibrate consistency hold supervisor forums support new hire training via role play mentoring use speech analytics facilitate monitor trends active site level events supporting quality initiative may include mentoring new hire support recognition events etc signature home advisor 042013 072014 vicinia property management macon ga time 40 hrsweek responsible providing quality service customers via phone account activation maintenance billing problem solving modification enhancement required deactivation maintains focus sales culture upselling products services existing customers making customer retention priority utilizes thorough knowledge billing system functions order entry processes twc marketing strategies pricing structure twc products services troubleshooting products services troubleshoots twc subscribers difficulty video data services utilizing available diagnostic tools retail sales consultant 042012 042013 encompass health pelham al time 30 hrsweek sold products services offered company met sales objectives handle administrative aspects sale including completing customer contracts warranties pulling products inventory accepting customer payments filing completed orders maintained strong knowledge company products accessories pricing plans promotions service features leasing consultant 072011 042012 farmtek dyersville ia time 30 hrsweek interacted prospective current residents explain apartment community units along benefits living achieve maximum occupancy net operating income responsible ensuring entire leasing process completed accordance policies procedures outlined management excellence series assisted preparing leasing paperwork ie applications lease agreements addenda employment checks credit checks leasing movein packets collecting safeguarding monies maintaining resident files completing service request forms intern student 012010 052011 brattleboro memorial hospital brattleboro vt time 30 hrsweek analyzed resolved simple complex computer problems provided effective courteous timely responses requests service maintained confidentiality integrity information residing client systems well physical security systems integrated clients desktop systems supported rit systems servers human resource assistant 052008 122009 charlotte meps city state time 40hrsweek conducted either preenlistment andor preaccession interview applicants questioned applicants obtain andor verify complete data required entry military service acquired training experience variety areas including human resources management staff training personnel administration broke assembled distributed applicant enlistment record packets services determined types orders pertinent information enlistment documents human resource manager 112002 072007 united states armycity state time 40hrsweek completed five years us army gained upperlevel manager status participated complete revitalization overhaul us military general supervised employees inout processing 10000 employee records customer service employee personnel actions led company receiving one top finance awards responsible database accuracy 20000 employee records daily basis education bachelor science business administration computer information systems may 2013 north carolina central university durham nc business administration computer information systems master science administration justice law enforcement organizations march 2016 university phoenix charlotte nc law enforcement organizations associate applied science computer network systems december 2009 itt technical institute charlotte nc computer network systems interests itt technical institute gamma beta phi honor society nccu iota tau chapter phi beta lambda inc skills administrative army auditing benefits billing billing system cable contracts credit client clients customer service data entry database features filing finance focus forms human resources management inventory marketing strategies mentoring order entry personnel policies pricing problem solving processes quality receiving recording sales servers speech staff training supervisor phone trend troubleshooting video additional information activities itt technical institute gamma beta phi honor society nccu iota tau chapter phi beta lambda inc