executive profile jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom secure role corporate communications manager effort utilize exceptional verbal written communication techniques implement advance organizations strategic goals exceptional written verbal communication skills experienced implementation institutionwide changes promote encourage inclusion respect dignity constituents highly skilled creating palatable business case benefits associated diversity inclusion proven capacity collaborate proactively diligently stakeholders furthering organizations diversity inclusion goals dynamic interpersonal analytical organizational skills proven competencies leadership relationship building strategic business focus selfimprovement teamwork decision making judgment adaptability inclusiveness agile quality accountability customer focus internal external work ethic resourcefulness communication verbal written critical thinking flexible initiative skill highlights project management leadershipcommunication skills employee relations selfmotivated human resources customeroriented budgeting expertise core accomplishments negotiations expert project management initiated organization migration efforts resulted streamlined enterprise human resources spearheaded new employee engagement staff development launched wellreceived program professional development courses staff mentored coached employees resulting 12 increase productivity professional experience intern claim representative human resources generalist public affairs liaison superintendent 041988 current freddie mac dallas tx claim section manager kalamazoo operations center job responsibilities include developing goals strategies action plans encourage unsurpassed customer service focusing employee satisfaction retention levels responsible selecting developing high quality customerfocused managers employees assist company achieving goals aspirations additionally directly responsible implementing diversity inclusion programs initiatives section state farm orchestrated planning implementation transitions redeployments experience human resources department provided indepth training conflict resolution issues personal confidential matters implementation diversity related programs also dealt widearray legal personnel issues human resources experience equipped handle extensive guidance counseling issues career counseling issues training devices plolic relations intern arizona state university tempe az interned oprah winfreys production company chicago illinois 1988 041988 unique memorable opportunity accentuated writing speaking creativity skills responsibilities included interacting affiliate television radio stations drafting promotional materials responding fan mail often called upon make verbal written presentations affiliate stations experience enabled develop phenomenal public speaking presentation skills incern pet incorporated city state 1982 1985 interned public relations department responsible formulating drafting proofreading newsletters pertinent company oriented documents position enabled make verbal presentations upcoming organizational changes internal customers education doctoral degree organizational management leadership diversity inclusion university phoenix phoenix arizona 2013 organizational management leadership diversity inclusion successfully defending doctoral dissertation balancing fulltime career moter science degree organizational communications diversityinclusion intercultural communications 2011 illinois state university bloomington illinois gpa gpa 39 organizational communications diversityinclusion intercultural communications gpa 39 grade point average effectively balancing fulltime career bachelors degree journalism mass communications human resources drake university bloomington iowa 1987 journalism mass communications human resources graduated may 1987 30 grade point average serving several leadership capacities served effectively president black student organization bso resident assistant ra key member universitys presidents council skills additional information professional affiliations conflict resolution council counseling creativity customer service drafting human resources leadership legal mail newsletters organizational personnel presentations presentation skills promotional materials proofreading public relations public speaking speaking quality radio television unique written notable recognitions selected highly competitive 2013 governors award lansing michigan selected 2012 athena awards honoree selected 2010 tom joyner mother year award selected 2009 national association female executive award selected 2008 president george bush point light award selected 2008 tysons food mother distinction regional award selected 2007 ywcas woman distinction award selected 2006 congressional award congressman tim johnson president jack jill america incorporated kalamazoo chapter vice president kalamazoos national association advancement colored people naacp vicepresident alpha kappa alpha sorority incorporatedkalamazoo chapter founder nationally acclaimed maps mentoring providing scholarships program corporate america columnist kalamazoo community voices publication member board trustees kalamazoo country day school member kalamazoos community schools advisory board leadership kalamazoo graduate2011 radio personality first africanamerican radio central illinoiswxrj949 fm