jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary seasoned enthusiastic human resources specialist technical writing project support experience attentive customer project demands experience writing projects us navy c4i systems architecture installation integration testing took part fleet modernization process participated meetings stakeholders experienced consulting customers stakeholders gather requirements define scopes set project plans capability managing complex highvisibility technical projects effective technical support inventory management customer relationship development skills risk analysis requirements gathering employee management process analysis reference research report generation documentation review documentation reporting technical support ms office proficiency grammatical experience compliance regulations oral written communication mentoring training schedules milestones operational support data analysis technical writing timeline management milestone assessment achievement excellent problem solving skills 012020 current consultant fi consulting arlington va created user documentation various materials developed howto guides instruction manuals produced internal external documents systems met project expectations edited documents grammar clarity content formatting worked internal team obtain indepth understanding products updated instruction booklets publications 052018 012020 analyst barclays bank wilmington nc completed writing assignments according set standards regarding order clarity conciseness style terminology created user documentation various materials including howto guides instruction manuals comprehended new content functionality research testing interviewing worked internal team obtain indepth understanding products peer review meetings collected input participants incorporated changes program documents design documentation engineering analysis technical research papers performance charts collaborated specialists disciplines including engineers product management instructional design support development internal external user manuals delivered exemplary customer service support remaining poised stressful situations wrote agendas notes sent automatic notifications upcoming meetings completed quality assurance reviews assess accuracy data validate results kept project teams ontask proactive control budgets schedules scopes maintained close connection project personnel quickly identify resolve problems updated ims psr risk management reports manage project data keep leadership informed progress integrated master schedule ims reviewer prior pm task updating schedule slides attending monthly meetings brief schedule projecting possible changes based shipping equipment personnel resources produced status reports customers senior management completed thorough risk assessments deployed management response strategies prevent roadblocks procured software hardware infrastructure required meet program demands identified addressed either resolved escalated project issues updated project plans based changing objectives specifications staff availability creating new modify existing documents processes workflows standard operating procedures sops meet program requirements process improvement initiatives quality assurance representative oversee documentation requests purchases circulate throughout project ensure documentation completed verify proper individuals contacted requests computer assistance equipment shipment information 072007 042018 human resources manager calumet specialty products cotton valley la diminished regulatory risks managing random monthly drug testing employees ensure compliance adherence built consensus job satisfaction management frontline employees enhance operations promote growth reduced accidents workplace proactive prevention implementing safety policies procedures facilitated new hire onboarding program scheduling training initiatives resolving issues processing paperwork instructed employees quarterly drug abuse prevention programs enhance staff knowledge awareness compiled data awards evaluations manning disseminate senior leaders management team mentored junior employees delivering insight positive feedback constructive criticism counseling formally informally planned business trips defense travel system foreign domestic booking flights lodging monitored multiple databases keep track section inventory coordinated celebratory events build morale camaraderie fun activities wrote agendas notes sent automatic notifications upcoming meetings managing senior calendar outlook calendar share education training 022021 082019 bachelor science business administration california collegesan diego san diego ca associate science business administration accounting california college san diego san diego ca accomplishments documentation wrote edited documents keep staff informed policies procedures awarded col robert l manning medal stellar contributions adjutant general corps regimental association graduated honors cum laude 2019 received international six sigma green belt 201609 received international six sigma black belt 201903 received international six sigma master black belt 201903