jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary dedicated customer service professional knowledge service delivery proven multitasking abilities committed maintaining professional relationships increase profitability drive business results astute call center professional offering polished communication skills brings excellent organizational skills talent overcoming customer objections selfmotivated true team player customer service representative bringing topnotch skills oral written communication active listening analytical problemsolving skills enhances customer experiences employing serviceoriented behaviors understanding customer desires ad providing customized solutions build loyalty passionate promoting lasting customer satisfaction delivering quality service unparalleled support proficient customer service best practices related options encouraging manager analytical problemsolver talents team building leading motivating well excellent customer relations aptitude relationshipbuilding skills proficient using independent decisionmaking skills sound judgment positively impact company success dedicated applying training monitoring morale building abilities enhance employee engagement boost performance collaborative leader dedication partnering coworkers promote engaged empowering work culture documented strengths building maintaining relationships diverse range stakeholders dynamic fastpaced settings skills pos systems ordering platforms courteous strong service mindset personalized customer service efficient detailoriented call documentation calm professional pressure order refund processing building customer trust loyalty upbeat positive personality understanding customer needs customer data confidentiality responding difficult customers needs assessment account management customer account management order fulfillment customer retention strategies issue complaint resolution data entry maintenance customer service enhancement upselling products services interpretation translation services work history 122019 092022 customer service advocate nutanix inc milwaukee wi call center customer service operational efficiency customer inquiry response inbound outbound calling collaborative environments merchandise arrangements benefits explanations answering customer questions promotional support cash register operations health plan benefits document conversion trend evaluations call transfers credit card payment processing correcting discrepancies customer service orientation report preparation customer service assistance credit debt card processing residential customer service directed incoming calls internal personnel departments routing bestqualified department helped large volume customers every day positive attitude focus customer satisfaction answered product service questions suggesting offerings attract potential customers maintained managed customer files databases provided accurate information promotions customer programs products helping drive high customer retention learned maintained indepth understanding product information providing knowledgeable responses diverse questions built longterm loyal customer relations providing topnotch service detailed order account service information assisted customers opening accounts signing new services completed opening closing functions meet operational needs used company troubleshooting resolution tree evaluate technical problems find appropriate solutions offered internal external customers firstrate customer service maximize satisfaction business success promoted available products services customers service account management order calls 052019 122019 patient navigator long island fqhc oceanside ny assisted patients scheduling doctor healthcare appointments educated patients insurance healthcare plans identified barriers treatment goals met treatment plan followed important appointments missed collaborated redeveloping patient treatment goals consulted medical staff ancillary department eliminate barriers delivery care identified service delivery problems potential patient management intervention assisted facilitated transition care hospitals rehabilitation facilities skilled nursing facilities home coached patients selfadvocacy developed care plan based provider treatment plan evidencebased chronic care guidelines patient family goals patient participated regular team meetings huddles staff meetings quality improvement projects improve patient care facilitated nursing care individual patient family education support high risk chronic disease management helped patients family members deal loss postmortem planning organized patient schedules assisted planning transportation payments 112016 042019 medical receptionist education yakima valley farm workers clinic pasco wa coordinated patient scheduling checkin checkout payments billing checked patient insurance demographic health history keep information current managed master calendar scheduled appointments providers based optimal patient loads clinician availability adhered strict hipaa guidelines protect patient privacy managed multiline phone system pleasantly greeted patients helped patients complete necessary medical forms documentation supported office staff operational requirements administrative tasks completed patient referrals medical specialists organized paperwork charts reports office patient needs maintained current accurate medical records patients transcribed phone messages relayed appropriate personnel enhanced office productivity handling high volume callers per day 042006 082004 certification agricultural business technology job corps center homestead homestead fl honoree adamics awarded deans list deans list 2nd semeester 2006 honor roll 14semester 2007 academic scholarships completed ap course business tech ranked top 25 class extracurricular activities ports student government community service employment arts hobbies educational clubs national honor societies member elected student council year elected captain unpaid volunteers paid employees either campaig study abroadmiami business tech high school diploma west orange high school winter garden fl accomplishments monetary transactions handled cash check credit automatic debit card transactions 100 accuracy cashier achieved highest number new credit accounts opened within onemonth period customer followup ensured customers satisfied company products services purchase followup calls product promotion upsold products motivated customers upgrade current product plans customer relations earned highest marks customer satisfaction companywide compiled inventory lists worked vendors product pricing special orders handled high volume sales cash credit gift card transactions balancing cash draw end shift 100 accuracy rate telephone service professionally processed 80 calls per day providing information service ensure customer satisfaction conflict resolution responsible handling customer account inquiries accurately providing information ensure resolution productservice complaints customer satisfaction affiliations member international association administrative professionals iaap international customer service association association health care administrative assistants ahcaa virtual association administrative professionals vaap member 2009 present toastmasters national association social workers institute electrical electronics engineers certifications sales manager certificate mcas microsoft certified application specialist ace adobe certified expert photoshop sales essentials certificate additional information professional certifications published articles references colleagues client testimonials technical skills volunteer work language skills personal achievements languages english negotiated