jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary enthusiastic lean six sigma black belt process expert eager contribute team success hard work attention detail excellent organizational skills superb communication experienced process leader 10 years experience lean six sigma excellent reputation resolving problems improving customer satisfaction change champion ready lead teams success company goals skills persistent pursuit process excellence tireless customer champion internal external customers strong curiosity humility effectively understand issues challenges process performers strong ability influence negotiate work individuals across multiple teams accomplish objectives ability take initiative selfmotivated excellent interpersonal relationship building skills ability communicate effectively across levels work history strong leadership skills ability develop staff coaching training support ability think creatively identify implement improvements processes procedures strong decision making skills superior change management skills ability lead change initiatives communicate positive manner excellent planning problemsolving project management skills exceptional communication verbal written presentation interpersonal skills 122014 current business process owner bpo resource management johnson johnson jackson ms partner employees drive value implementing lean six sigma lss tools methodologies largest opportunities ultimately providing benefit value stakeholders including leadership employees customers plan conduct activities related development new processes including researching current emerging technologies evaluating process cost quality capability alternatives performing process characterization optimization using designed experiments problem solving decisionmaking tools participate strategic thought partner leadership teams align overall project pipeline annual financial plan objectives continuously assess performance excellence process develop gap analyses plans close gaps better resource management training needed identify process drift etc coordinate periodic project reportout leadership teams ensure alignment progress manage dynamic cross functional teams better assess daily operations production planning fulfillment teams continuously driving delivering results established company criteria key performance indicators create opportunities share develop best practices lss emphasis standard work process confirmation drive employee engagement reduced voluntary turnover improved throughput map drive continuously improve daytoday operations hypergrowth environment effectively engaging motivating directing teams ensure ontime accurate delivery customer products facilitate high level employee participation teams events foster high involvement accountability results provide crossfunctional leadership front lines immerse trenches optimize productivity promote growth encourage innovation ideas create excellent culture ensure continuous improvement safety quality cost delivery growing expanding capabilities drive customerfocused environment committed delivering high quality product customers analyze shift performance identify operational opportunities trends potential costsaving improvements conduct presentations formal training programs enhance team communication employee engagement ensures fulfillment regulatory safety industrial hygiene environmental requirements implementation new products processes equipment utilize change management expertise support employees execution new redesigned processes go phases change create annual goals aligned strategic plan monitor report process metrics balanced scorecard reporting mechanisms appropriate responsible supporting enterprise risk management measure monitor control operational deficiencies using established methodologies exercising control plans verify alignment area specific requirements responsible understanding impacts identifying developing communication relevant stakeholders 122012 122014 senior project manager senior process engineer municipal employees retirement system mi city state directed changes project scope cost implemented appropriate change management processes keep project track developed project plans managed project scope using methodologies guide projects conceptualization implementation maintenance monitored contracts service level agreements identify potential risks implement mitigation actions protect development process unforeseen delays costs formulated integration system process flows business process model notation bpmn plans data mapping diagrams based stakeholders specifications technology surveys interviews maintained tactical control project budgets timelines keep teams task achieve schedule targets oversaw large portfolio projects support teams report progress influence positive outcomes key stakeholders communicated project plans progress key stakeholders project contributors gathered project requirements interactions meetings walkthroughs potential application users develop business requirements documents brd functional requirements documents frd user mockups collaborated business users technical teams database administrators testing teams kickoff meetings joint application designing planning sessions validate requirements continued incorporate process improvement activities duties integrated project management 012011 122012 senior process engineer municipal employees retirement system mi city state created series process optimizations reduce production errors increase quality developed documentation diagrams specifications meet project requirements regulatory standards provided technical assistance production team issues arose established project schedules monitored tasks meet milestones phase led six sigma projects streamline processes optimized processes reduce cost increase efficiency decreased labor hours implementing improved training initiatives conducted root cause analysis identify prioritize eliminate process losses solicited proposals thirdparties provide holistic costing data proposal documentation managed thirdparty contractors inspecting completed work ongoing efforts confirm quality adherence prescribed guidelines created process simulations test operational outcomes without causing service disruptions prepared scope work documentation use project planning collaborated technologists address operating issues support rapid recovery coached newly hired employees interns observing progress delegating tasks education 112011 052006 certifications master science organizational leadership development central michigan university mount pleasant mi bachelor science business administration management davenport university lansing mi michigan quality council examiner certification mqcec certified process professional cpp development dimensions international certification ddi black belt six sigma bbss