professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom dedicated professional eager create implement successful strategies improve organizational efficiency adept utilizing data analysis provide insights hr initiatives strong communication interpersonal skills committed pursuing best practices related employee development retention successful human resource candidate expertise employee recruitment training payroll management adept building maintaining positive relationships employees management strong organizational skills committed adhering relevant laws regulations organized dependable candidate successful managing multiple priorities positive attitude willingness take added responsibilities meet team goals skills recruitment preemployment screening personnel recruitment benefits compensation training development conflict resolution candidate sourcing training mentoring team building organizational development work history human resources specialist 062022 012023 hospice chattanooga ringgold ga dependable responsible written communication clerical support data entry active listening problemsolving teamwork collaboration file records management wages salary oversaw managed hiring process assisted human resources partnered senior leadership establish develop corporate hr policies procedures briefed job applicants regarding responsibilities benefits schedules provide information regarding job specifications logistics analyzed reported employee turnover rates determine root causes make recommendations improvement developed maintained positive relationships external vendors insurance providers benefits administrators establish trust rapport maintained personnel records statistical data establish accuracy compliance applicable regulations fielded employee inquiries related insurance pension plan vacation sick leave employee assistance resolved employee complaints grievances successfully mediation collaboration edit add created delivered hr training sessions staff managers executives collected analyzed information monitor compliance outcomes identify address trends noncompliant behavior reduced expenses analyzing compensation policies implementing competitive programs ensuring adherence legal requirements prescreened resumes prior sending corporate hiring managers consideration improved office efficiency effectively managing internal communications correspondence coordinated implementation peoplerelated services policies programs departmental staff planned monitored appraised employee work results training managers coach discipline employees assisted writing job postings job descriptions boards partnered departmental managers ascertain hiring needs subsequently provide candidate recommendations administered employee benefits programs assisted open enrollment monitored employee attendance performance addressing issues accordance company policies procedures reviewed screened applicant resumes identify qualified candidates planned managed recruitment activities new hires using strategic personnel staffing position management practices advocated staff members helping identify resolve conflicts conducted performance reviews provided feedback managers employee performance customer service representative 122021 052022 super service today quincy actively listened customers handled concerns quickly escalated major issues supervisor participated team meetings training sessions stay informed product updates changes tracked customer service cases updated service software customer information clarified customer issues determined root cause problems resolve product service complaints answered constant flow customer calls minimal wait times promoted available products services customers service account management order calls provided excellent customer care responding requests assisting product selection handling ordering functions developed highly empathetic client relationships earned reputation exceeding service standard goals reached customers completed sales suggest additional service product purchases delivered exceptional customer service every customer leveraging extensive knowledge products services creating welcoming positive experiences updated account information maintain customer records answered customer telephone calls promptly avoid onhold wait times responded customer requests products services company information provided primary customer support internal external customers handled customer inquiries suggestions courteously professionally utilized customer service software manage interactions track customer satisfaction collaborated sales team members stay current inventory levels complete accurate orders resolve item issues collected returned unpurchased returned items correct shelf locations arranged displays promote sales resolved associate tool service delivery issues revealed statistical reports enhanced productivity levels anticipating needs delivering outstanding support trained new personnel regarding company operations policies services responded proactively positively rapid change crosstrained backed customer service managers exhibited high energy professionalism dealing clients staff collaborated staff members enhance customer service experience exceed team goals effective client satisfaction rates monitored cash drawers multiple checkout stations maintained adequate cash supply liaised sales marketing management teams develop solutions accomplish shared objectives promoted superior experience addressing customer concerns demonstrating empathy resolving problems swiftly investigated resolved accounting service delivery concerns increased efficiency performance monitoring team member productivity providing feedback increased efficiency team productivity promoting operational best practices implemented developed customer service training processes maintained uptodate knowledge product service changes created maintained detailed database develop promotional sales trained staff operating procedures company services developed updated databases handle customer data bolstered customer retention creating offering unique discount options inspiring interest new product lines promptly responded inquiries requests prospective customers sought ways improve processes services provided followedthrough critical interdepartmental escalations increase customer retention rates edit add customer service representative 052021 102021 super service today dedham maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns provided primary customer support internal external customers offered advice assistance customers paying attention special needs wants developed customer service policies procedures meet exceed industry service standards participated team meetings training sessions stay informed product updates changes analyzed customer service trends discover areas opportunity provide feedback management actively listened customers handled concerns quickly escalated major issues supervisor recommended selected helped locate obtain outofstock product based customer requests utilized customer service software manage interactions track customer satisfaction collaborated sales team members stay current inventory levels complete accurate orders resolve item issues educated customers billing payment processing support policies procedures resolved associate tool service delivery issues revealed statistical reports collaborated staff members enhance customer service experience exceed team goals effective client satisfaction rates promoted available products services customers service account management order calls provided excellent customer care responding requests assisting product selection handling ordering functions maintained uptodate knowledge product service changes promoted superior experience addressing customer concerns demonstrating empathy resolving problems swiftly edit add delivered exceptional customer service every customer leveraging extensive knowledge products services creating welcoming positive experiences responded customer requests offering excellent support tailored recommendations address needs followed customers resolved issues maintain high standards customer service developed updated databases handle customer data answered customer telephone calls promptly avoid onhold wait times updated account information maintain customer records responded customer requests products services company information education associates liberal arts general studies 062018 kingsborough community college city university new york brooklyn ny bachelors psychology 042024 brooklyn college 2900 bedford ave