jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary skilled information technology specialist 25 years experience information systems customer support services eager fast learner expertise driven initiatives troubleshooting desktop applications hardware devices experienced technical troubleshooter able identify root causes resolve technical problems restore productivity proven telecommunication control officer representative able provide support communication services office desktops network services mobile support specialist experience mobile software installation encryption services device configuration certified information technology specialist constantly trains latest trends support future requirements skills customer service application support services technical consulting troubleshooting data collection analysis device configuration change change management server management hardware installation software installation updates computer security databases management education university phoenix tempe az 2015 bachelor science information technology business analytics university phoenix tempe az 2011 associate science software engineering certifications comptia security expires 122021 telecommunication information system coordinator sining2019 technical implementation guide stig training 2019 microsoft server 2008 certification work history us government agencies independent organizations information technology specialist pittsfield 052020 current provide customer assistance troubleshooting common unique computer problems resolve technical issues restore computer desktop operations enterprise services provide user training basic computer troubleshooting resolve routine problems thus empowering user basic computer skills increasing customer satisfaction customer trained 100 aid internalexternal users computer operations network services using remote desktop tools timely manner provide stepbystep instructions meet customer demands network support services resolve enterprise connection issues services involving users local internet service provider isp domain name services external connection enterprise services troubleshooting 100 deployed virtual platform test evaluate configuration desktop applications establish baseline configuration applications support enterprise deployment interface user hardware network services capture test images deployment using image deployment services resolved customer problems integration services involving email network share folders multifunctional services print scan copy using enterprise services provide user account management createeditdelete using active directory services perform moveaddchange mac fulfill customer requests computer services customer support 100 install configure microsoft office 365 mobile apps enterprise services perform device administration enrollment device account reset device retirement remote wipe support security user information troubleshoot mobile device problems restore mobile services perform upgrade mobile apps mobile operating system maintain devices within cyber security framework device migration support rate 100 using image deployment tools install configure operating systems support desktoplaptop operations run powershell scripts setup network share drives printer services user profile provide user assistance accessing government applications support onboarding new customers increased customer onboarding rating 100 performed analysis customer support practices identify problematic trends services procedures hinder qualityofservice research known issues delivery services make recommendations improvement quality services improve customer service conduct routine software updates maintain operating systems applications align security framework identify broken hardware need repair services replacement escalate service ticket route work order hardware maintenance warranty services working customers provide technical advice assistance computer operations best practices assist customers providing documentation using easy understand language computer workaroundsprocedures address common computer problems technical issues technical support 100 support macbook users maintain ios operating system install configure vpn software secure network services communications using office products ios customer support 100 us government agencies independent organizations information technology specialist plattsburgh ny 062011 092019 successfully performed assignment desktop support technician providing firstline support resolving technical issues resulting 95 uptime computers troubleshoot software errors hardware malfunctions performing troubleshooting analysis isolate root cause document testing analysis develop solution correct errors malfunction thus maintaining 98 organization computer readiness reimage deploy manage workstations provide moveaddchange service support computer relocation add remove software change hardware software configuration provide provide change management support 100 manage workstation updates deploy security patches via update services resolve security issues routinely scan computers security compliance maintain desktop computer security controls align cyber security framework 100 develop user data backup program using powershell scripts enable users safely backup working data data resulting 0 data loss process user documentation create user network account provide user setup desktop profile email configuration user account organizational mailboxes map network share folders network print devices configure web applications support user processing unique hardware requirements user support integration 100 telecommunications control officer process telecommunication request landlines mobile devices provide detail statement work telecommunications services complete post work verifications finalize work achieve customer satisfaction rate 100 routinely perform monthly audit cellular services statement identify resolve outstanding transactions billing maintain business standards guidance support telecommunication services plan achieving 100 audit rate support sending large files provide training dod safe website transfer files exceed email limitations 100 users trained account computers mobile devices communications equipment perform monthly physical inventory achieve 0 loss government property provide customer assistance setup configuration software automation troubleshoot communication equipment diagnose repair hardware operational use business presentation large audiences thus maintaining 95 customer service rating deploy network multifunction device mfd install configure mfd network printing scanning services support enterprise users provide easy instructions secure scanning documents demonstrate stepbystep instructions handson training installation desktop printer support printingscanning requirements 100 install virtual private network vpn software support users temporary assignment remote mote locations configure vpn connection profiles allow easy use secure connection enterprise network resources teach provide easy stepbystep instructions proper use ent enterprise vpn software personnel trained 100 apply technical education experience systematically identify enterprise wide local issues resolve technical problems escalate trouble ticket beyond scope administrative authority report process trouble tickets completion 100 train mentor users operating systems computer applications increase productivity empower users developing innovative ways expedite data processing increase document processing completion 50 maintain user training records manage annual cyber security training personal identifiable information pii cyber security awareness organization completion training 100 write communicate general information users varying knowledge information technology produce tutorials powerpoint presentations communicate lay audience technical practices support training solving routine issues develop user confidence independence us government agencies independent organizations information technology specialist pomona ca 041995 052011 install configure barcode printers support web program functions successfully provide 100 barcoding tagging government property coordinate technical refresh computers zero interruption users data processing successfully managed data center maintained server data center services providing 98 uptime configure manage provide internet information services web hosting online shopping cart increased sales 40 install configure enterprise database record transaction data retention thus reducing paper processing 60 administered maintained relational database manage system configures sustained database security wrote develop database queries develop database backup restoration procedures thus reducing database backup restoration time 80 information systems coordinator first line support troubleshooting desktop computers hardware operating system desktop application reduced trouble tickets 90 process work request workgroup permission list provide security controls sensitive information successfully managed access controls 0 information mismanagement mentor employees web development programming using dotnet javascript cascading style sheets structured query language resulting reduction program modifications 30 train prepares information systems accreditation assurance performed security scans analysis mitigate threats weaknesses implemented server hardening using security technical implementation guide stig information systems approval operations 100 server responsible officer computer property inventory successfully accounted property items zero lost inventory