william gervasi ase master tech phone 8125641117 email billqgervasigmailcom linkedin linkedincominbillqgervasi twitter twittercomkarenhgoudreau ase master tech automotive technician 5 years experience seeking enhance customer experience ashby honda lead mechanic abel mulvey honda helped boost customer ratings 25 trained 5 techs finished jobs 15 faster company average experience 201606201805 201305201606 201206201305 education 2012 2015 20082012 ase master tech lead mechanic abel mulvey honda lead mechanic highvolume dealership service department provided ongoing training 5 automotive technicians helped increase customer approval scores 25 6 months commended 3x management strong work ethic auto mechanic metric motors ase blue seal mechanic busy shop zero sick days 3 years job filled customer service desk approx 3x per day automotive technician experience various fixed cars home shop approx 500 appointments refurbished 1966 shelby 427 cobra volunteer automotive consultant 20 regular clients penn foster auto repair technician program commended school dedication program received scores 85 ase master tech tests adams central high school excelled car repair classes assisted full restoration 1971 datsun 240z power lifting team member junior senior years additional activities volunteer 2x per month teach ramps plains voc tech school president bass champions fishing club increased membership 35 avid snowmobiler soft skills interpersonal skills work ethic customer service problem solving hard skills jpro diagnostic tool operation auto body repair diesel engine repair certifications ase master technician honda pact program certification expert expert expert advanced expert expert advanced