jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary jessica net developerit support 33 years experience postgraduation degree information technology business analyst expertise troubleshooting resolving hardware software issues installing configuring software hardware maintaining documentation systems procedures evaluating new technologies possesses excellent communication skills patience strong understanding software development life cycle sdlc agile programming making wellsuited providing technical support digital signage kiosk touch screen systems equipment skills technical troubleshooting tools jira confluence git powerbi gephi bitbucket technical skills c net microsoft 365 sql javascript apis strong communication skills written verbal customer service skills ability work independently team operating system windows mac linux organizational skills ability prioritize tasks knowledge digital signage kiosk touch screen systems experience remote support tools software microsoft experience net software developer 102021 022023 aviat networks inc ga state modify existing software correct errors allow adapt new hardware improve performance understanding web markup including html 5 css3 provide programming support ensure continuous reliability integrity improvement relational databases experience powershell script sql sql database experienced working agile methodology completed analysis design testing phase sdlc experienced working azure cloud computing platform worked net core mvc projects applications experienced working entity framework wpf create desktop applications working experience angular worked cicd pipeline xml write sql scripts migration data deliver support legacy clients within fastpaced environment worked social media authentication apis employed varied frontend technologies development including html css javascript ajax handling solving multiple tickets jira provided technical support users system administrators troubleshooting backend issues create technical document particular bugs create restful web services web based applications support engineer 052021 082021 teleperformance city state troubleshoot resolve hardware software issues windows mac operating systems install configure software hardware needed communicate clients understand diagnose technical issues provide support via various communication channels collaborate team members resolve complex technical issues manage multiple open cases one time maintain documentation systems configurations procedures ensure systems uptodate latest patches upgrades provide training support clients use systems software test evaluate new technology determine compatibility effectiveness possess strong knowledge digital signage kiosk touch screen systems exhibit excellent communication customer service skills ability troubleshoot resolve complex technical issues demonstrate experience remote support tools software ability work independently part team application support specialist 052017 102019 samcom technobrains city state performed software testing performance tuningdesigned developed e commerce website shopify using html css java script aspnet integrated payment gateways apple pay amazon pay monitored database performance keep workflows running smoothly migrated clients data database end domain worked closely web apis rest api answered software clinical application questions detailed explanations examples designed training materials reference guides endusers understanding software development life cycle sdlc agile programming proficiency programming languages c html css net framework aspnet vbnet experience working remote support tools software excellent customer service skills provide training support clients use systems software experience installation configuration software hardware ability maintain documentation systems configurations procedures education training high school diploma 042021 conestoga college institute technology advanced learning kitchener bachelor science 052018 silver oak university ahmedabad india sap hana jira net core certifications