jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary knowledgeable professional receptionist skilled administrative support customer service bringing number years experience managing fastpaced front desk operations strong planning problem solving communication skills skills skilled multitasker research ability business writing sensitive material handling experience customer service manager 032020 062020 dxp enterprises tulsa ok advanced ms office suite knowledge deadlineoriented flexible developed open professional relationships team members enabling better effective customer service worked colleagues enhance customer service procedures policies improving support structures companywide boosting customer satisfaction evaluated vouchers carryon baggage assess current issues determine potential solutions implemented policies procedures process improvement initiatives increase customer employee satisfaction served staff assistant director customer care director customer operations took messages scanned documents drafted meeting agendas maintained building security personnel safety following optimal visitor policies tracking guest entrances exits coordinated work across departments handle special project event needs coordinated travel arrangements including booking hotel rooms airfare directors traveling domestic international locations researched validated various vendors optimize delivery assorted services prepared presentations proposals assisted producing budget reports pcard reconciliation verified operation office equipment completing preventive maintenance requirements calling repairs tracked office stock maintained inventory neat organized fashion maintained positive working relationship fellow staff management kept track management attendance birthdays anniversaries administrative assistant 012008 082017 savatree longmont co served administrative assistant president sales manager accounting manager providing highlevel support broad range business initiatives developed administrative processes achieve organizational objectives improve office efficiency organized maintained filing document management systems coordinating archiving purging files monitored attendance records taking note staff vacation time sick days personal days assisted overseeing client management system cms reviewed employee time sheets accuracy maintained accurate records company system coordinated meetings various vendors served main liaison president company managed sensitive information discretion providing administrative support researched topics interest gathered information produce concise reports prepared updated office records spreadsheets presentations support executive needs enhance office efficiency represented executives conferences person via econferences prepared structured employee files securely store hr payroll documents managed payroll processing duties including identifying researching resolving issues hours worked 100 employee team consistently meeting deadlines developed job postings recruited candidates scheduled interviews fill vacant positions provided excellent service attention customers facetoface phone conversations maintained updated company state federal policies earned reputation good attendance hard work assisted implementing new payroll program decreased payroll errors 50 processed payroll garnishments worked closely accounting manager pay bonuses service awards special payments organized maintained payroll information entering data deleting errors calculating collecting information education training master science business management 122013 bellevue university bellevue ne bachelor science international business 092006 american intercontinental university los angeles ca