jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary enthusiastic business analyst eager contribute team success hard work attention detail excellent organizational skills clear understanding regulatory compliance standards training workflow processes analysis motivated learn grow excel healthcare industry skills microsoft office suite generally accepted accounting principles gaap medical terms procedure knowledge medical insurance claims processing quality assurance sarbanes oxley data analysis financial reports problem resolution process improvement technical writing customer service email telephone etiquette cisco webex skype vpn administrative data analysis mentoring quality assurance telephone agency documentation access recruitment telephone etiquette benefits email mail requirements gathering phone billing employee relations microsoft office suite sales vpn billing system expense reports office sarbanes oxley workshops business correspondence financial sharepoint scanning cisco financial reports oracle sdlc conflict resolution hipaa regulations personnel service level agreement client management human resource policies sla continuous improvement insurance problem resolution staff management client team building processes strategy sharepoint workday oracle salesforce staff management team building performance evaluations employee relations conflict resolution report generation bmc remedy accounting customer satisfaction regulatory compliance profit technical writing accounts payable customer service medical terminology quality telephony work history 012003 032009 business analyst triumvirate environmental hayward ca clients leadership process improvement supervisor consistently exceeded production standards maintaining accuracy level 99 identified various risks errors accounts propose corrective action client management interacted key client management gather information resolve auditrelated problems make recommendations business process improvements reconciled assigned accounts ensure payments received posted open balances researched credits used appropriately analyzed vendor aging outstanding balances coordinated accounts payable vendors resolve payment discrepancies analyzed trends monthly quarterly annual financial data investigate fluctuations mapped process activities identify shortfalls propose options rectify operational inefficiencies partnered third party companies ensure third party software capabilities served sme restricted access large volume accounts handled supervisor duties manager unavailable office prepared suitable reports risk information gleaned audits distributed appropriate personnel researched cabs carrier access billing system invoices cdrs call detail records revenue analysis various aspects clients business resolved customer requests via remedy ticketing system within companys sla service level agreement followed sdlc system development life cycle process throughout duration project including requirements gathering design specifications project cost estimation familiarity telephony regulatory environment 052002 082008 national operations manager dish network corporation eatonton ga consistently exceeded performance expectations promoted twice directed daytoday operations focused attainment key business metrics continuous improvement initiatives worked directly management accounting sales departments brainstorm discuss strategy mitigate billing issues supported regulatory compliance overseeing audits verify protocol adherence complied policies quality standards maintain consistency quality services reduced financial inconsistencies assessing verifying billing invoices expense reports set enforced optimized internal policies maintain efficiency responsiveness demands built relationships customers managed accounts drive revenue profit developed rolled new policies designed bolster productivity revenue assurance partnered field operations offices complete overall billing collections processes wholesale carrier access orders coordinated leadership workshops educate team members best practices optimize productivity identified staff requirements worked human resource department initiate recruitment training processes monitored 10 employees daytoday activities observed employees individual strengths utilized mentoring program improve areas weakness conducted staff performance evaluations tracked employee attendance punctuality addressing repeat problems quickly prevent longterm habits 052000 052002 medical claims processor kemper bluff city ar maintained knowledge benefits claim processing claims principles medical terminology procedures hipaa regulations paid denied medical claims based upon established claims processing criteria used administrative guidelines resource answer questions processing medical claims managed large volume medical claims daily basis calculated adjustments premiums refunds evaluated accuracy quality data entered agency management system processed recorded new policies claims checked documentation accuracy validity updated systems 031998 032000 customer service representative education 1996 tmx finance family companies perry ga answered telephone calls field inquiries clients vendors various callers seeking information assessed caller accounts determine medical benefits identify service needs resolve issues reviewed verified data including addresses phone numbers names ages etc carried administrative tasks communicating clients distributing mail scanning documents received routed business correspondence correct departments staff members maintained customer satisfaction successfully addressing customer needs resolving concerns bba business management georgia state university atlanta ga