summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom 23 years automotive mechanical industry subject matter expert estimating automotive advisory outstanding diplomacy consistently produces results supporting customer flexible motivated proven problem solver successful performance stressful high tempo environments administrative support professional offering versatile office management skills proficiency customer support strong planner problem solver readily adapts change works independently exceeds expectations able juggle multiple priorities meet tight deadlines without compromising quality solid team player upbeat positive attitude proven skill establishing rapport clients skills report generation report creation credit card payment processing clerical support highenergy attitude inbound outbound calling experience 102015 012022 customer service representative bmo lombard il customer relations sales expertise route management retail sales customer service shipping receiving understanding deescalated problematic customer concerns maintaining calm friendly demeanor educated customers special pricing opportunities company offerings fielded customer complaints queries fasttracking problem resolution provided outstanding service new longstanding customers attending closely concerns developing solutions reviewed customer account information determine current issues potential solutions built client rapport accurately processing repair documentation troubleshooting technical discrepancies completion confirmed delivery orders troubleshot missed delivery dates shortages overages made outbound calls obtain account information assessed customer needs upsold products services maximize sales worked supervisor develop customer service improvement initiatives managing current upcoming work orders manage employee work flow every employee norfolk shop manage incoming sales norfolk shopwalkins phone calls emails manage ordering materials foam stay date materials including pricing increases maintain current processes generate communication team maintain good report coworkers handle organization discontinued fabrics andor books vendor aware products available per vendor clean lobby area bathroom replaced air filters handle shipping receiving items maintain report vendors generate communication team maintain good report coworkers oct2011 042015 service advisor 021993 102011 autonation inc laurel md explained amount expected services provided detailed answers customer questions responsible financial transactions including overseeing timesheet 6 personal group handle currency transactions provide guidance direction automotive service writing responsible answering multiline telephone system technical automotive part questions clients skilled verbal written communication responsible interviewing new employees training contact customers required expedite customer calls special order parts arrive set appointments liable locating parts new used showcasing ability save money company customer accounts receivable responsibilities including end month inventory reports actively participate team meetings end day daily status reports provide share researched information regarding costs return investments roa ensure facility front desk working areas clean clear clutter assistant manager compass group usa inc searcy ar directed led employees supervising activities drive productivity efficiency provide coverage owner required support coldcalling accounts past due collections handle currency transactions manage work technicians staff responsible locating lowest cost parts available managing deliveries provide service advisory skills ensuring customer satisfaction serve owners primary focal point formulation quickreaction tasks scheduling estimates including mechanical repair requirements unscheduled requests automotive service advisor walkin phone support customers quality service greeter assist service writer closing repair orders ensure customers automotive needs completely met displaying excellent customer service efficiently routing customers education training 011994 ged granby high school norfolk va