jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary vigilant aviation operations specialist recognized efficiently scheduling tracking dispatching tactical aircraft missions handson experience booking 10000 military civilian flights stateside overseas committed implementing effective airfield safety policies procedures ensure safe operation personnel skills flight plan coordination aircraft clearing jamming interference reporting aircraft mission scheduling flight log maintenance flight operations records team management critical thinking training development reliable trustworthy issue resolution team supervision experience leadership good work ethic teambuilding multitasking people skills experience aviation operations specialist 032019 current nothing bundt cakes conroe tx coordinated flight plans processed local crosscountry flight clearances assisted preparation operation plans orders organized visual instrument flight plans maintained maps aeronautical charts aeronautical published files minimized risks incoming departing aircraft managing wildlife vegetation around airfield created maintained flight events logs aircrew flying records records incoming outgoing flights coordinated air traffic control civil engineers command posts support airfield management activities supervised airfield operations including arrivals departures fueling identifying addressing concerns promptly maintain targets implemented airfield safety procedures support safe operating environments personnel aircraft shift leader 102019 022020 st josephs healthcare system totowa nj counted cash hand shift change closing determine shortages overages prepare bank deposit statements delegated tasks employees monitored activities task completion supervised led employees maintain productivity customer service levels upheld company standards compliance requirements operations complied company safety procedures policies regulations promote safe working environment positioned skilled staff key areas throughout shift optimize department productivity educated customers offerings promotions pricing boost sales mentored coached staff giving employees suggestions feedback improve job performance checked orders quality completeness evaluated employee performance delivering individualized feedback praise handled escalated customer concerns emergencies absence manager supervisor planned managed resources consistently meet production quality cost goals directed employees daily routines documented receipts employee hours inventory movement counted inventory resolved discrepancies completed paperwork keep system accurate current completed opening closing duties facilitate business operations call center representative 092018 102019 cvs health newnan ga delivered fast friendly knowledgeable service routine questions service complaints answered incoming calls provided highest level professionalism knowledgeable service every customer managed customer expectations clarifying needs identifying options recommending products services met exceeded call speed accuracy volume benchmarks consistent basis documented customer correspondence crm track requests problems solutions consulted customers resolve service billing issues offered resolutions deescalate calls solve customer issues navigated computer systems review information respond appropriately callers updated customer accounts addresses contact information within call management databases shift supervisor 062014 092018 pinkberry city state guided staff implementing promotions marketing programs coached team members increase productivity reduce workplace accidents evaluated employee performance delivering individualized feedback praise handled escalated customer concerns emergencies absence manager supervisor checked orders quality completeness educated customers offerings promotions pricing boost sales mentored coached staff giving employees suggestions feedback improve job performance assisted general manager operations game plan company initiatives implementation complied company safety procedures policies regulations promote safe working environment supervised led employees maintain productivity customer service levels counted cash hand shift change closing determine shortages overages prepare bank deposit statements reinforced rules promote superior employee performance science education 2023 education training craven community college new bern nc 28 gpa accounting norwalk community college norwalk ct 25 gpa high school diploma 062015 pinkberryfairfield ludlowe high school fairfield ct diversity club member 30 gpa