jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary selfmotivated operations manager excellent skills customer service departmental management operational support human resources employee satisfaction general hotel accounting remains professional tactful situations focus increasing guest satisfaction employee retention well versed obtaining exceeding brand standards successfully maintaining meticulous records controlling costs skills front desk housekeeping evs preventative maintenance policies procedures implementation decision making operational management invoicing billing staff training development payroll budget control staff management crossdepartmental communication collaboration incidents management performance monitoring experience 052022 current operations manager tishman speyer chicago il employee engagement retention strategic planning risk management creating experiences scheduling maintaining compliance systems implementation inventory management process improvement strategies recruitment hiring onboarding manage front desk housekeeping engineering departments set policies expectations departments creates shift checklists department process time attendance including time requests via ukg create weekly schedule conduct oneonone meetings ensure employee satisfaction provide organizational solutions enhance daytoday operations conduct inventory counts weekly ordering departments conduct monthly departmental meetings provide proper communication expectations training trains new employees research source additional materials platforms enhance guest experience assist delivery departmental expectations kipsu guest communication ordering proper cleaning tools oversee operations food beverage department presented ideas operational improvements utilizing open table reservation management review resumes open positions conducts phone screenings sets interviews interviews candidates extend offers employment process new hires icims ukg assist employees setting benefits time requests via ukg manage social media accounts hotel onsite restaurant bar event spaces review pl statement monthly ensures compliance budget respond reviews hotel onsite restaurant ensure compliance ihg standards terms guest satisfaction cleanliness coordinate third party companies shuttle security coverage hotel peak times process account receivables account payables account reconciliation charge backs invoices 012019 052022 front office manager hilton grand vacations scottsdale az respond marriott guest satisfaction surveys standardized new front office structures processes promote collaboration increased performance hired managed developed trained staff established monitored goals conducted performance reviews administered salaries staff supervised guided new employees responded quickly questions improve understanding job responsibilities assessed personnel performance implemented incentives teambuilding events boost morale developed highly efficient front office team ongoing coaching professional development opportunities delegated tasks front desk supervisor front desk lead organize improve department efficiency improved customer satisfaction scores application superior conflict resolution problemsolving skills submit payroll front desk bell attendants accounting effectively oversee hotel operations manager duty assisted creation virtual marketplace website created new marketplace product mix manage inventory ordering invoicing marketplace order front office supplies print invoices log purchases company checkbook ensure hotel room inventory balance different systems daily basis receiving posting marriott bonvoy rewards reimbursements 032018 012019 front desk supervisor onix group orlando fl encouraged team members get signups hilton honors program established incentives enrollments oversaw fastpaced front desk operations guests needs busy facility collaborated team members handle guest requirements checkin checkout used quick response dynamic service skills build relationships patrons improving customer retention rate performed concierge services guests promoted local entertainment social sporting events offered details assist patrons maintained transaction security verifying payment cards identification got certified first aid cpr trained supervised front office employees constructed biweekly schedule shadowed director operations daily basis witnessed process laying employees assisted accounting third party payments chargebacks 052016 032018 night audit supervisor hei hotels resorts monticello ny trained night audit completed nightly checklist ran night audit opera revised night audit checklist reported accounting manager coordinated front desk manager supervisor generated daily reports keep leadership informed arrivals departures overall occupancy investigated auditing discrepancies reconciling cash drop credit card transactions provided quick complete responses guest requests concerns create pleasant stays received transferred incoming phone calls via switchboard closed daily accounts submitted statements leadership ongoing financial reporting investigated daily variances corrected errors resolve discrepancies completed night audit reports guest ledgers close bank cash registers reconciling issues quickly marking discrepancies handled tasks responsibilities front office employees periods understaffing education training 122020 master business administration carlow university pittsburgh pa 122017 bachelor science management university pittsburgh johnstown pa websites portfolios profiles