professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom seasoned operations leader experienced driving great team success coaching motivation increase financial profitability operational efficiency customer satisfaction possessing indepth knowledge gaap accounting 10 years experience building successful compliance programs within government industry excellent reputation resolving problems improving client satisfaction skills program evaluation leadership client service engagement personnel operations data management fiscal budget management educational programs performance management interpersonal skills psychosocial assessments corporate compliance organizational effectiveness human resources services reporting analysis regulatory compliance coaching skills performance goals strong team player goals objectives communications strategy planning work history banking operations manager tableau labor relations supervisory experience presentation skills field support 012018 current number26 new york city ny oversee monthly child support disbursement 60 million dollars georgia families provide effective leadership clear guidance appropriate program development coordination daytoday financial activities division daily develop implement business strategies plans meet child support objectives supported change management understanding addressing impacts new accounting policies financial statement initiatives nonstandard transactions establish forge relationships agencies collaborate facilitate development integration operating program initiatives activities direct develop efficient methods internal controls programs procedures improve cost effectiveness streamline organizational financial structures assure conformity sound management business principles local field offices facilitate statewide site audits dcss field offices evaluate current practices identify trends indicate opportunities challenges recommend improvements financial processes procedures achieve daily operational excellence analyze collected data findings interpret complex legislative regulatory policy guidance use managing child support programs assures rapid process improvement rpi standard operating procedures implemented followed case management practices consults performance management ensure effective proper corrective actions put place increase performance maintain compliance federal regulations manages dcss operating account statewide debit card program monitors manage child support banking contract developmentrenewalsamendments consistently manage multiple feasibility projects priorities effectively daily assists projects presentations assignments assigned dhs executive leadership team cloical service manager st josephs villa richmond va 122013 122017 direct oversee multifunctional program activities involving complex range mental health programs recruited hired facilitated trainings hired staff providing direct supervision ongoing staff development continuing education employees oversee manage staff 14 fulltime employees 4 parttime employees 2 contract psychiatrists partnered quality assurance team develop update clinical policies improvement plans procedures written material contractual obligations oversee personnel hr functions includes yearly performance reviews reference checks staff time leave reports responsible planning development implementation process improvement projects outpatient clinics developed updated policies procedures maintaining compliance statutory regulatory local state federal guidelines relating hipaa benefits administration general liability analyze collected stakeholders data findings interpret complex legislative regulatory policy guidance use managing mental health programs provide daily guidance advice assistance clinical therapists case managers administrative staff new hires develop implement strategies plans meeting clinic objectives establish forge relationships external organizations collaborate facilitate development integration operating public mental health program initiatives activities oversee county case management duties included therapy medical services housing program assistance medical insurance provision disability benefits oversee ensured compliance cmo providers medicaid providers parental court accountability program monitored inspected staff processes eliminate hazards posed residents staff ensuring continuous compliance regulations conducted routine facility inspections identifying areas needing improvement eliminating hazards posed staff residents continued compliance associated regulations perform audit reviews identify quality improvement needs plans provide recommendations based research findings product performance participated supervisory meetings assigned 062002 082009 bronch banking specialist shore united bank felton de supervisedtrained tellers developed strategic alliances solicited business accounts performed monthly branch vault audits drove operational improvements resulted savings improved profit margins counted currency coins checks cash drawer cash machines atm crosssold wide range services products increase new business expand existing customer relationships ach authorizations credit card reconciliations deposit transfers bank reversal requests fees journal entries reconciled weekly debit card transactions disbursements researchcorrection disbursement errors reversals handled employee personnel performance developed improvement plans opened new accounts made changes existing accounts actively listened customers handled concerns quickly escalated major issues supervisor executed wire transfers stop payments account transfers increased branchs revenue 200 within 3months promotion counted verified handled bank deposits armored car transactions consistently exceeded branch individuals goals monthly established rapport new clients increase satisfaction loyalty quarterly employee excellence award multiple times education master science organizational leadershiphuman resource mgmt brenau university gainesville ga 122016 bachelor arts sociology 052012 georgia state university atlanta ga asociate science business administration 122003 atlanta metropolitan college atlanta ga accomplishment administrative performance management streamline personnel automated teller machine policies banking presentations benefits process improvement budget management processes business strategies program development credit program evaluation customer service quality assurance data management quality improvement debit reporting financial research functional sas government sound human resources spss hr strategic alliances insurance supervisory leadership written managing meetings mental health monitors organization development organizational performance reviews affiliations society human resource management international association administrative professionals american medical informatics association