jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary highly motivated personable customer service professional 10 years experience offering excellent customer service varying capacities strong written oral communication superb interpersonal skills training mentoring excellent customer service skills ability work independently english language arts teacher 012019 012020 bridgeport public schools bridgeport ct performed manual data entry skills problem solver critical thinker flexible sales technology ms office google g suite google slides powerpoint go react zoom social media canvas work history create manage systems tracking large amounts data mentorship conducted evaluation reports special education students track progress conferences parents admin completed inservice additional training maintain professional growth including hippa utilized multimedia strategies technology convey information fresh interesting ways cultivated relationships parents complete support network observed colleagues offered constructive criticism best practice worked 55 hours week guest teacher 102018 012019 oak park unified oak park ca developed implemented classroom routines address varying student needs modified lessons curriculum accommodate diverse learners using strategies peerassisted learning group work participated department meetings provide input colleagues student achievement improvement worked 2530 hours per week customer service supervisor 012011 012015 mckesson corporation gahanna oh exceeded team goals collaborated staff members implement customer service initiatives evaluated interactions associates customers assess personnel performance customer satisfaction conducted training mentored team members promote productivity accuracy commitment friendly service daily transactions utility payments store returns ticket master ales payroll money order sales cashier closeout accounts store closing accounting helped employees daytoday work complex problems applying motivational analytical strategies managed store call volume 200 calls per day directing appropriate departments managed customer complaints assessed authenticated customer exchanges voids returns managed complex transactional emotional customer situations promptly professionally meeting service commitments law clerk 012009 122010 san joaquin county ca stockton ca assembled case materials 100 cases organizing summarizing collecting documents information evidence used dictaphone microsoft office transcribe legal documents letters administrated databases containing client information vital data facilitate office operations drove quality control efforts minimizing downtime maximizing efficiency increase revenue kept physical files digitized records organized easy updating retrieval authorized team members directed incoming calls internal personnel departments routing bestqualified department assisted administrative duties office team including making phone calls copies schedules resolved customer problems complaints bachelors science secondary education 122017 bowie state university bowie md minored english bachelor arts english language literature 122010 university maryland college park md minored business administration education