jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary seasoned customer associate 5 years experience dedicated providing highest quality service making customers feel welcome committed exceeding sales expectations furthering company goals timely situationally aware employee dedicated supporting productive work environments resultsoriented call center collection agent 1 year expertise leading highperforming teams developing scalable processes facilitating accurate billing collections processes focused eliminating issues contributing account delinquency streamlining collections best practices excited bring history innovation relationshipbuilding skills growing organization skills product recommendations till counting online chat business opportunities support understanding customer needs microsoft office online systems work history call center agent 012022 022023 focus services clinton iataylor al problemsolving skills customer communication inbound customer calls livechat messaging call center operations sales upselling training development maintained user account data initiating account access establishing database used probing techniques determine debtors reasons delinquency delivered exceptional customer service collection calls maintained calm professional demeanor registered information customers database collecting credit history financial statements personal details preserve accurate records researched accounts completed due diligence resolve collection problems negotiated repayment plans identifying causes delinquent payments assist recovery debt meet realistic timeframes registered information customers database collecting credit history financial statements personal details preserve accurate records researched accounts completed due diligence resolve collection problems reached approximately 200 account holders daily team member 062022 102022 lowes companies inc avon indothan al maintained database systems track analyze operational data operated register process payments collect cash payment order totals optimized customer experience delivering superior services effectively troubleshooting issues maintained overall safe work environment employee training programs enforcement safety procedures evaluated staff performance provided coaching address inefficiencies trained new team members relaying information company procedures safety requirements evaluated customer needs feedback drive product service improvements tallied cash drawer beginning end work shift processed refunds exchanges accordance company policy answered questions store policies addressed customer concerns encouraged customers make additional purchases highlighting current deals keeping lane wellstocked helped customers complete purchases locate items join reward programs full time sales lead 032021 112021 ascena retail group san jose cadothan al monitored sales team performance provided constructive feedback trained coached mentored new sales associates maximum performance increased sales customer satisfaction personalized servicing processed stocked merchandise accordance store standards handled cash register operations customer transactions process payments assisted development monthly sales goals motivate team drive business objectives maintained store visual standards setting window interior displays merchandising guidelines maintained professional organized safe environment employees patrons processed refunds exchanges accordance company policy tallied cash drawer beginning end work shift sales associate 102019 112020 richemont chicago ildothan al prepared merchandise sales floor pricing tagging engaged customers effectively build rapport lasting relationships provided positive first impressions welcome existing new potential customers quoted prices credit terms bid specifications served customers knowledgeable friendly support every stage shopping purchasing helped customers locate products checked store system merchandise sites fostered lasting relationships customers effective communication quick response resulting longterm loyalty expanded client base built relationships customers community promote long term business growth presented professional image consistent companys brand values education high school diploma 052019 northview high school dothan al certifications life health insurance certificate