jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary information technology professional 10 years key leadership experience planning managing implementing information technology team projects expertise envisioning leading technology teams produce multimilliondollar revenue growth initiatives core proficiencies strategic planning leadership development mentorship development team builder security education security development soc2 type 2 documentation continuous improvement change management process improvement skills active directory banking budget call center cisco contracts conversion configuration management clients databases dell dell desktops disaster recovery documentation senior management flash ibm iso laptops network phone system printers processes quality raid software development software documentation phones type 2 education southern polytechnic state university marietta ga ms management technology norfolk state university norfolk va ms computer science bs electronic technology work history apex systems vice president information technology moorestown nj 092014 022022 reduced infrastructure operating cost 15 conversion cloud infrastructure received performance bonuses three years consecutively mentored promoted multiple internal team members directed integration three newly acquired organizations spearheaded knowledge transfer program successfully retained 20 multimilliondollar clients relocated 90 workforce remote two weeks beginning covid19 outbreak infrastructure management oversaw infrastructure team responsible onsite cloudbased systems produced yearly budget communicated directly senior management team managed vendor relationships included management contracts licensing agreements products services led nationwide cisco network developed documentation directed pure storage flash array system infrastructure using manageengine suite oversaw system disaster recovery veeam developed cloudbase systems netsuite salesforce zoom ringcentral phone system jira confluence zoom support management directed support team core responsibilities team included supporting needs employees clients covering remote employees thirtytwo staffed six unstaffed offices spread four time zones managed ringcentral cloudbased phone system includes offices conference rooms call center phones transitioned onsite call manager ringcentral cloudbased call manager ensured support team communicated employees address issues requests jira ticketing system used track issues request security management deployed quarterly security training entire organization via proofpoint implemented yearly phishing campaign via proofpoint executed multifactor authentication via okta developed uploaded compliance documentation soc2 type 2 iso 27001 hyper proof partnered principiaraid security compliance vendor prepare soc2 type 2 certification internal hitachi honorable discharge staff sergeant seattle wa 042006 082014 managed operational management release processes implemented processes functions within specific line business organization deployed desktop mobile infrastructure 1500 employees spread 10 offices georgia including state auditors infrastructure consisted dell desktops laptops tablets printers administered ibm dell vendors directed team internal staff partners vendors daily active directory activities monitored desktop infrastructure microsoft system center configuration manager system center operation manager applications evaluated recommended launched new products coordinated thirdparty software software patch deployments lead deployment tax applications internal software development teams implemented monitored evaluated infrastructure budget activities managed lifecycle internal tax applications projects established disaster recovery protocol managed aircraft maintenance crew four datascan technologies deployment manager city state 102005 042006 managed software development lifecycle documentation environment lead maintained software development quality stability careful builds controls supported configuration management system provided training cm tools maintained monitored quality metrics best practices established software documentation baselines rti tracking databases assisted development team documentation required software development lifecycle created deployment procedures ebanking software suite