summary jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom human resource professional seeking challenging position allow grow professionally requires utilize strong educational organization excellent interpersonal skills microsoft office suite peoplesoft outlook word highlights excel power point publisher accomplishments experience human resource finance analyst education 052013 current columbia university city state provide support columbia university community providing excellent customer service via telephone email selfservice system responsible resolving customer employees problems related human resources payroll labor accounting transactions data jacs raps applications finance utilize variety systems peoplesoft hcm programs used throughout university answer calls professional matter resolving directly redirecting appropriate department responsible researching resolving client request logging calls web incident form followup incidents immediately resolved work hrpc payroll operations payroll labor accounting accounts payable vendor management purchasing among departments resolve incidents recommend solutions process changes serve resource hrpc staff providing guidance assistance appropriate provide accurate trending data representing university factually professionally knowledgeable columbia universitys human resource policies hiring recruiting workplace notices labor laws essential information hloman resource supervisorhiring specialist pam care incorporated city state 052011 032013 responsible supervising group 120 employees clients responsible recruitment employees contractors perdiem interns responsible employee development employee evaluations relations conducted orientation trainings new employees meetings composed distributed relevant employee memorandums appraised productivity handled employee grievances complaints disciplined employees coordinated background screenings potential employees per diem contractors complied state federal local employment legislation laws coordinated placement client targeted case manager based agency guidelines worked closely staffing agencies throughout osceola orange county maintained accurate client files personnel files processed filed documentation accurately real time provided accurate trending data represented company factually professionally facility audits etc handled duties accounts payable accounts receivable duties payroll department processed medicaid hmo billing oversaw tracked company benefits plans researched new benefit plans assisted administrative duties directed director cace manager counselor women need organization city state charge 80 cases women families homeless shelter system charge interviewing clients admission assessment 052009 052011 worked closely housing employment specialists helping clients obtain employment permanent housing worked various staffing agencies client recruitment ny staffing access staffing work force 1 etc conducted employment training employment workshops worked dress success help clients dress properly job interviews responsible overseeing specific investigative cases particularly acs cases domestic violence provided immediate crisis response services call 247 provided crisis avoidance management training interpret legal documents wrote reports reference letters professional correspondence clients masters human resource management devry university new york ny human resource management bachelor arts spanish communications le moyne college syracuse ny spanish communications keer graduate management school languages fluent spanish english skills 2015 2009 academic accounting accounts payable accounts receivable administrative arts agency benefits billing clerical conflict resolution counseling client clients excellent customer service database documentation e mail email employee relations english human resource human resources legal director excel exchange microsoft office suite outlook power point publisher word payroll peoplesoft personnel policies progress quality real time recruitment researching spanish supervision telephone phone employee development typing workflow