emily kupic specialist 2167743373 emilykupicgmailcom emilykupiccom linkedincominemilykupic dedicated specialist 5 years experience seeking help lift salesforce roi proven skills systems administration kovisto medical led successful transition 100 employees windows 10 cut security risk 57 boosted customer satisfaction 75 experience 201410201709 201307201408 201206201306 education 2008 2012 soft skills system administrator kovisto medical handled technology planning major healthcare provider directed hardware software installation maintenance upgrades spearheaded successful companywide transition windows 10 upgraded 100 employees new system budget 100 hipaa compliance implemented risk management plan harden system security including least privilege drive password vaults cut security risk 57 installed new help desk monitoring system identify address recurring issues increased customer satisfaction scores 75 technical support specialist zero web provided help deskbased phone support end users fastpaced web hosting firm including troubleshooting server support customer service maintained 15 average customer satisfaction postcall surveys used deep compassion listening skills best customer experience freelance specialist various installed new ordering paymenttaking system busy restaurant contributed open source coding project git hub built online tshirt ordering site scratch bs baldwin wallace university received degree focus information systems excelled computer science coursework leadership critical thinking expert languages hard skills customer service java c php mysql ruby c c html5 css3 javascript jquery software installation system maintenance certificates programming comptia certification ms server certification expert advanced expert advanced advanced