jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary dynamic selfdriven goal focused customer experience leader 10 years experience complex crossindustry cross functional enterprise account management process workflow management logistics sales claims resolution chemicals industry high proficiency sap negotiated deal sizes 250k10m distinguished record goal attainment disciplined creative approaches solving customers buyers challenges develop strategic tactical plans meetexceed financial sales customer experience objectives innate ability build trust customers buyers helping better articulate needs continuously positioning company solutions win strong interpersonal excellent communication skills result seamless interaction internalexternal customers management executives selected achievements strategic key accounts performance develop beneficial relationships targeting clients continually meet exceed company sales volume quotas customer experience metrics territory management carefully apply market analysis deliver comprehensive sales plan sets teams success across texas generating revenues 10m industrial commercial residential construction customer experience delivered 40 increase earnings budget improving sales performance supply chain strategynew investor acquisition customer retention operational efficiencies statewide process improvements revenue generation revitalized performance low performed eastern european markets territorial development distributor sales accounts investigation vertical niche markets delivering 3 million new revenue areas expertise proficiency sap software autocad microsoft office applications lucidchart hubspot highlevel sales proficiency business analysis consultative sales business operations logistics teamwork project management industry networking professional experience 102021 current architectural civil engineer consultant crystal creek homesllc city state supply chain solutions regional targeting lead generation salesforecast management new business development six sigma customer experience analysis oral written communications responsible 25myear operation 40 yoy growth managing 100 subcontractors per month reduced supply costs 85 evaluating new suppliers within 50 miles every projectoperation texas reducing dependencies large supply retailers like home depot created service investor retention improvement plans service management team resulting 80 improvement customer investor satisfaction retention increased investor referrals sales revenue led regions growth new multisite investment industrial commercial residential achieved focused marketing efforts improved project execution experiences contractorsubcontractors training achieved highest key performance indicator service performance development operating procedures departmental processes resulting outstanding service award restructured organization align operational teams meet business needs pl objectives developed crossdivisional modular construction initiative targeting lowend rural communities southern us 052018 092021 senior customer experience team lead genpact international ltd city state genpact global business process outsourcing digital company working many top clients various industries technical pharmaceutical chemical automotive consumer goods providing services otc r2r p2p areas consultancy digital tools customized services responsible developing annual supply chain plan manage 12m purchasing budget lead cross functional teams including international suppliers managed portfolio 120 accounts momentive performance materials middle east africa developed implemented accountspecific strategies facilitate revenue growth generating 3m incremental sales processed customer orders returns reviewed backordered products daily basis checked item availability efficiently cleared shipping queues using sap backoffice solution established active training information exchange strategy organizing regular monthly regional sales procurement customer support meetings organized meetings stakeholders gather business requirements create task backlog scopesize tasks prioritize tasks allocate bi resources analyzed european market dynamics capitalize upsell opportunities generating 15 additional revenues conferred manufacturing production teams assess delivery timeframes coordinate schedules determined shipping methods prepared bills lading invoices shipping documents perform data analysis different accounts generate statistical forecast recommend optimal forecast planning level 122016 052018 customer complaints specialist genpact international ltd city state directed oversaw aspects customer service organization policies objectives initiatives developed service level standards focused response times issue resolution established policies procedures produce high quality customer service delivery reflect industry best practices maintained records general customer service data well customer complaints returns credit notes debit notes using sap software oversaw 100 accounts queries europe united states momentive performance materials implemented lean six sigma technique reduced collections departments spending time account checking data 55 maintained regular contact logistics department sales department production planning department collections department provide corrective action improved productivity providing csr performance feedback corrective action planned along senior management new ways increase revenue minimize errors analyzing financial data 022013 102016 brand ambassador team lead 012011 082011 education 072013 languages japan tobacco international city state japan tobacco international international tobacco division japan tobacco leading international tobacco product manufacturer accomplished working executives clients highest level executing custom experiences providing exemplary customer service working closely sales marketing staff conceptualize marketing campaigns strategies eastern europe increased sales 970 yoy training professional presentations involved event marketing attended product launch events increase brand awareness developed innovative branded marketing collateral use field outlined research findings detailed documentation support decision making project managers clients marketing team members built relationships personalized future client development opportunities collecting analyzing customer data increase customer insights analyzed market trends collaborated sales teams strengthen client relationships generate new revenue opportunities involved event marketing every product launch develop innovative branded marketing collateral use field developed customized sales techniques successfully sell upsell services new existing clients consumer engagement specialist philip morris internationalpmi city state philip morris international inc multinational tobacco company products sold 180 countries recognized best selling product company marlboro philip morris international often referred one companies comprising big tobacco spearheaded advocate development market preparation prelaunch cigarettes brands identified developed contracted thought leaders support territory growth contacted clients daily determine satisfaction levels areas requiring immediate improvement conducted market research effectively strategize best techniques reach engage wider audience executed optimal sales strategies achieve commercial goals markets worked project managers regional managers coordinate marketing activities focused successful promotion pmi cigarettes developed successful engagement plans activities build customer relationships draw attention corporate brand recommended new products services increase brand interest new markets facilitated timely product launches delivered exceptional customer service enable account retention growth recorded resolved daily transactions promote revenue generation customer satisfaction completed coursework toward bachelor applied modern languages english spanish applied modern languages english spanish faculty foreign languages literatures romania awards english negotiated romanian negotiated spanish negotiated german negotiated trained certified six sigma technology developed highly effective lean technique new sap transaction process collections department genpact international ltd significantly impacted efficiency reduced 50 time spent account data checking gold award may 2019 outstanding performance team contributions global outage genpact international ltd gold award december 2019 high contribution business impact trough accelerated sales 1m helping account managers q4 2019 genpact international ltd gold award february 2019 high contribution business impact q1 2019 trough accelerated sales 1m genpact international ltd certifications lean six sigma white belt certification genpact international ltd 2018 customer relationships management leadership 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