jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional profile versatile professional 10 years experience applying people process problem technical skills improve individual team organizational performance vast knowledge enterprise project lifecycle methodology service management include two successful enterprise resource planning systems system application program sap mincom management information system mims passionate people development purposeful mentorship motivated team members earn significant certifications oracle unix microsoft suite sap professionally recognized received top award best implemented enterprise resource planning system sap 2007 current cisa certified information system auditorcertification well itil prince2 certifications key skills service management based itil principles project management based prince2 pmp principles systems development using waterfall framework working knowledge enterprise platforms sap hp unix oracle dbms core accomplishments sap authorizations business process requirements analysis risk management superb communication skills microsoft office suite directed multiple projects pretoria portland cement 100 users led diverse team migration cobolbased legal systems integrated sap platform took sap implementation project abandoned 500 thousand budget revised project scope plan led successful implementation spearheaded companywide innovation initiative resulting introduction itil based service desk company successfully managed changes legacy systems year 2000 compliant within time budget successfully managed integration sap weighman applications professional experience 032001 062013 information technology manager community college aurora aurora co overseeing team supports information technology infrastructure catering 300 users defining strategy drafted comprehensive roadmap align business strategy managing diverse teams allocating resources ongoing projects enforcing deadlines two enterprise resource planning implementations hiring training team members comprising database administrators network administrators business analysts developing procedures emergency response crisis management physical security information protection incident management investigation units defining project plans deliverables monitoring status tasks drafting action plans leading meetings department executives review project status proposed changes managing projects annual budget us55 million deliver projects time within scope delivering status reports stakeholders budgeting planning purposes serving single point contact project scheduling chairing change advisory board coaching mentoring team members ensure relevant date skills 031999 072001 systems administrator motion recruitment costa mesa ca coordinated hardware software installations upgrades ensure efficient work performance accordance company policy analyzed logged tracked complex software hardware matters significance pertaining networking connectivity issues printer server application meet business needs coordinated monitored troubleshooting isolate diagnose common system problems documented system events ensure continuous functioning coordinated testing upgrade configuration system files services ensured changes accordance appropriate operating procedures utilized standard corporate tools record changes service requests problem activities tracking purposes added user accounts troubleshot issues users monitored usage printing management system troubleshot resolved internet connectivity general software hardware issues identified product problems strengths collected data customer experience completed regulatory preimplementation riskbased audits achieve business objectives tested design effectiveness internal controls completing walkthroughs complex business processes developed metrics used determine inefficiencies areas improvement 061984 021999 systems analyst visa palo alto ca developed demonstrated prototype software participated operational analysis software development interacted customers onsite offsite gathering requirements data writing presenting briefings contributed technical team activities design modeling prototyping coding testing documentation full life cycle products work crm implementation team document process improvements provide endtoend data analysis documentation map data workflow processes disparate sources worked users analyze current business processes procedures help identify gaps areas process improvement worked user define document asis tobe business processes business rules assist crm implementation team defining business process requirements specifications led team programmers coding testing basis test scenarios identified led quality assurance reviews ensure development work per standard attended change advisory board meetings present changes managed change control documentation trained users use systems academic background 2012 cisa certified information system auditor isaca rolling meadows illinois 2000 mba business management university south africa pretoria gauteng 1982 bachelor arts statistics mathematics university botswana swaziland kwaluseni manzini 2012 prince2 project management apmginternational 2011 itil foundation service management apmginternational