jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom profile valuedriven technology project manager specializing complex datadriven business solutions education bachelor science business information technology management 2013 western governors university professional scrum master comptia project ciw web foundations associate project management business analysis scrumkanban agile certifications core qualifications strategic planning product management process improvement stakeholder management skills methodologies scrum pmbok iiba bok agile languagessofware ms project ms office ms sharepoint salesforce atlassian confluence atlassian jira clarizen remedy ar fogbugz plateau lms merced wordpress html wiki markup databasesoperating systems windows mac os oracle greenplum industries healthcare business intelligence healthcare software wireless telecommunications professional experience iss project manager database development 2012 current lpl financial services fairport ny program manager large queue integrated data warehouse projects clientfacing healthcare business intelligence systems various data sets logic implementation including medical encounter financial accounting contact center foundationdonor act liaison technical personnel clientfacing personnel gathering managing requirements defining project scope facilitate technical discovery start meetings communicate project objectives requirements process orientation develop scope statements work breakdown structures mid large size projects create maintain distribute program plan status reports host conference calls order communicate scope timeline stakeholder engagement facilitate communication among internal external stakeholders client executives public relationsmarketing planningforecasting finance physician relations client directors data analysts project managers internal client development directors vice presidents group vice presidents client services coordinators internal marketing strategic marketing managers marketing analysts marketing coordinators internal database developers database maintenance specialists product managers manage allocate developer resources appropriate prioritize case backlog monitor control assigned work ensure timely completion implementation specialist 112010 2012 pennymac roseville ca project manager client implementations webbased services pharmacy operations products responsible 14 concurrent client projects time completed 40 implementation projects within 9 months representing nearly 250000 revenue collaborate clients workflows achieve maximum value product purchased provide client training guidance software configuration communicate project plan updates clients weekly status reports document project dates communications events customer relationship manager software salesforce manage project timelines anticipate risks develop mitigation strategies needed accurately forecast completion timelines monthly basis ensure projects falling within resourced timeline internal project manager directed served project team member internally implementing clarizen project management software process owner managing teams clientfacing documentation manager team policyprocedure content atlassian confluence wiki editor team advocate salesforce development ownerwebmaster 062009 112010 newell brands sauk rapids mn created website concept focus learning musicianship songwriting music production created managed original content using wordpress publishing platform developed free downloadable music course incentive email list sign performed search engine keyword research content development draw visitors based targeted searches utilized social media facebook twitter myspace youtube promote content utilized blogs forums websites marketing back linking increase site authority page ranking search engines performed analytics market research increase website traffic strategically placed affiliate offers within relevant content generate revenue business support analyst 102008 062009 tmobile city state designed managed requirements gathering processes gain feedback employees customers enhance service experience reviewed documented process breaks caused employee customer dissatisfaction reduced employee submission initial response time 3 business days average 2 weeks designing feedback processes microsoft sharepoint point contact operations systems implementation upgrades partnered senior business analysts project managers technical process owners ensure coherent efficient consistent experiences customers service representatives managed content local intranet implement communicate new initiatives processes system changes served strategy resource management improve team performance monitored recorded calls processes customer interaction deliver performance feedback management administrative assistant learning development 032004 102008 tmobile city state managed logistics site training department ensure objectives met managed training life cycles new hire continuing education courses staff 10 trainers 6 training assistants managed designed tracking calculation process national incentive program consisting 24 training departments across country ensure appropriate rewards delivered accurately fairly site administrator web learning management system plateau ensure leadership training tracked properly maintained resource planning schedule based training staffing needs analyzed data using webbased statistics system merced ms excel provide performance updates reports presentations strategic plans senior customer service representative 022002 032004 tmobile city state served advanced support teams 1520 service representatives responsible resolving complex escalated customer issues provided performance feedback individual team members audited credit adjustment performance