damien smith call center representative info address 143 main ave new york new york 10026 united states phone 8905550401 email emailexamplecom date place birth 05101973 new york new york driving license full nationality usa profile professional personable call center representative 7 years experience handling inbound outbound calls telecom retail companies employment history call center representative comcast jan 2015 nov 2017 houston tx comcast american global telecom conglomerate call center representative work team 70 people responsible answering inbound customer calls daily activities include answering approximately 200 inbound customer calls per day friendly courteous manner discussing billing issues customer offering possible solutions providing information additional products services following conversational script provided comcast keeping customer calls 10 minutes escalating customer calls supervisor needed skills customer retention inbound calls outbound calls customer service rapport building upselling verbal communication call center agent 1800 flowers jan 2014 jan 2015 houston tx 1800 flowers floral gourmet foods gift retailer distribution company united states call center agent worked team 15 people responsible inbound outbound customer calls daily activities included average answering 40 inbound customer calls shift taking orders inputting orders proprietary system providing customers order numbers approximate delivery date making outbound customer calls inform customers would delay delivery date issue payment processing discussing billing issues customer offering possible solutions escalating customer calls supervisor needed languages english spanish education university texas associates degree nov 2016 houston tx