summary jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom dedicated hospitality customer service consultant offering 10 years hospitality airline retail industry well indepth knowledge customer experience measurement various industries highlights data entry staff motivation training relationshipbuilding reliable conflict resolution experience cash handling expertise steton expert open travel hospitality knowledge food beverage knowledge customer service surveys superb interpersonal skills consultant expeditors international washington inc hidalgo tx conducted customer experience audits major us airline reported cleanliness condition airports lounges aircraft reported service provided airline personnel traveled world conducting audits major us airline 112013 transitioned walmart supercenter sams club neighborhood markets new cash handling process conducted manager meetings store management review new processes cash office conducted brand standard audits global hotel corporation held meetings property management owners investors improve product congratulate successes pec operator methodist health system southlake tx answered guest calls ten las vegas resorts extensive knowledge las vegas hotel entertainment industry forbes customer service trained 062013 092013 answered department telephone calls within three rings using correct salutations telephone etiquette nicht auditor confederated tribes coos lower umpqua siuslaw indians florence 022013 062013 reconciled business day sales monitored room availability processed credit card transactions checkout process referred guests local restaurants recommended attractions area greeted guests courteous professional manner clotomer service manager clean harbors inc rohnert park ca supervised 2530 associates day assisted cash management asset protection duties communicated issues assistant store management team processed moneygram bill payment services education hospitality johnson wales university denver co coursework hospitality tourism management hcopitality metropolitan state college denver denver co coursework hospitality tourism management 102011 112012