jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary businessconscious general manager bringing 12 years experience supply chain industry focused enthusiastic professional offering leadership employee relations effective communications training development measures performance company goals standards establishes targets improvements safety quality cost delivery skills quality assurance regulatory compliance inventory management project management product management data analysis staff training management problem solving resolution internal operations auditing policyprogram development supervision training crossfunctional team management performance improvements recruiting hiring customer relationship management packaging sanitation customer experiences employee development staff supervision client relations experience 112022 current operations manager restaurant technologies inc aston pa salary structurecompensation analysis leadership team building profit loss accountability cost analysis savings team oversight vendor relationships variance risk analysis training coaching staff development purchasing planning mrp erp systems data review communication skills calm pressure proficient microsoft office sap process safety management highly hazardous chemicals succession planning networking abilities troubleshooting expertise customer retention directed daytoday operations spearheading implementation shortterm longterm strategies achieve business plan profitability goals implemented policies standard operating procedures managed quality customer service logistics improved morale management communication creating employee recognition rewards practices developed initiatives process improvement reviewed assessed ongoing operations guided employees understanding meeting changing customer needs expectations enforced federal state local company rules safety operations measured reviewed performance via kpis metrics presented performance productivity reports supervisors aided senior leadership executive decisionmaking process generating daily reports recommend corrective actions improvements 012022 current general manager westrock company monterey va aided managed startup new warehouse within dons organization complying companys policies vision oversee basic operations receiving warehousing distribution procurement warehouse maintenance worked entirely new staff lead help meet exceed productivity targets responsible employee training including limited occupational safety applies warehouse activities computerradio frequency functions food safety security facility upkeep initiate coordinate enforce optimal operational policies procedures within dons organization whole facility based ensured stock control warehouse organization liaise clients suppliers transport companies organize notes assign roles oversee warehouse employees receive feedback monitor quality services provided delivered exceptional client experiences handson leadership associates managers built maintained loyal longterm customer relationships effective account management managed inventory levels conducted corrective action planning minimize longterm costs complied company policies government regulations prevent detect rule violations protect organization fines lawsuits taught alertness security tactics reduce theft losses recruited interviewed hired qualified staff open positions guided management supervisory staff promote smooth operations supervised employees planning assignments direction trained employees duties policies procedures administered employee discipline verbal written warnings enhanced operational performance developing effective business strategies systems procedures directed safety operations maintained clean work environment adhere fda osha requirements controlled regulatory risks overseeing corporate compliance visits adhering protocol 022020 122021 vice president operatons arrivia waco tx managed multimillion dollar pl working reduce expenses justify costs working partner doubled net profit company one year position monitored production supervisors take corrective action needed constructive critisim enabling supervisors leaders believe buy misson company maintained insurance polcies includeworkers compensation general liability auto coverage warehouse legal liability amongst several policies monitored day day operations customer receiving best able receive leaderhip customers made comments wished could leader cold storages work leveraged safety background order train leadership member manage two facilities texas order get compliance leveraging psmoccupational safety background communicated regularly executive team members deliver pertinent details related progress status direction projects led team strategic executivelevel planning answered questions subordinate leadership relevant regulations policies implemented monitored internal control procedures analyzed market trends conducted gaap analysis update budgeting forecasting conducted independent analyses resolve program deficiencies negotiated contract specifications major vendors identified established kpis improve team efficiencies sales strategies planned program details according defined corporate strategy assessed project resource requirements support strategic execution made recommendations senior leaders business strategy initiatives managed annual review processes support business functions compliance identified problems implemented solutions better streamline operations networked industry contacts gain competitive insights inform best practices provided valuable leadership program team members thirdparty consultants developed analyzed cost vs revenue metrics monitor staff performance collaborated financial leadership support treasury banking operations directed annual budgeting processes verified alignment company objectives oversaw grant spending reporting compliance prepared business locations meet timelines internal external audits delivered strategic input business decisions deals determined performance goals offered tactics achieving milestones conducted regular inspections facilities check compliance fire hazard safety guidelines reviewed new facility plans suggested modifications meet compliance standards devised corrective actions prevent accident reoccurrences researched answered regulationrelated questions checked calibrated equipment safety managed safety health programs enforcing compliance occupational health safety regulations maintained records documenting safety audits accidents submitted compliance reports regulatory agencies developed mutually agreeable measurable safety performance standards monitored safety standard regulation changes disseminating updated information negotiated agreements settlements regulatory agencies created safety bulletins flyers educational materials promoting safety awareness prepared delivered workshop conference seminar lectures various safety topics controlled hazardous waste storage disposal held safety training traffic safety instructional courses led marked improvements safety culture across personnel groups orchestrated led occupational safety trend current hazards analyses authored coordinated delivered mass educational briefings focused occupational mishap trends prevention coordinated fire drills monthly basis employees every work shift positioned safety consultant department managers provide expertise safety criteria technical directives operational techniques investigated reported identified compliance issues accepted standards verified documentation compliance standards communicated deficiencies resolve issues issued official approvals instances achieved exceeded compliance standards tested applicants oral written practical tests depending licensing requirements issued clear warnings violators outlining infractions penalties remediation steps followed licensees verify adherence requirements supported internal external auditing teams conducting impartial compliance reviews followed proper protocols reporting suspected violations internal personnel outside governing agencies maintained detailed database compliance data activities actions taken evaluated applications associated documentation determine eligibility collected reviewed data identify potential compliance issues requiring review conferred frequently specialists stay current compliance requirements procedures researched resolved issues billing invoices entered account data provided updates accounts database prepared monthly consolidated financial statements monitored daily cash activities including disbursement receipt funds assisted director controller special projects observed client confidentiality verified data integrity workrelated tasks created sent invoices customers purchases products services spotted system errors provided efficient resolution using corporate procedures prepared schedules auditing yearend presented weekly reports ceo vp focusing financial accounting cost accounting sales data align corporate strategy goals daytoday operations management evaluated business metrics data conducted fiscal monitoring reported incidents management analyzed trends tracked customer behaviors saved approximately 30 labor budgets identifying creative ways move salary ranges market increases without laying employees processed 10mm mergers monthly across 3 different systems matched orders invoices recorded required information checked postings documents correctness accuracy proper coding recorded debit credit account transactions computer spreadsheets databases monitored loans accounts payable confirm payments current accessed financial information answer questions gather details specific accounts communicated regularly executive team members deliver pertinent details related progress status direction projects cultivated maintained positive working relationships employees executives stakeholders boosted company profits optimizing performance strategies increasing efficiency coordinated work across departments keep teams track company goals brought substantial operational improvements reworking policies enhancing enforcement collaborated various departments identify operational challenges plan corrective actions hired managed employees maximize productivity training staff best practices protocol developed deepened relationships functional leadership interconnect revenue generation initiatives daytoday operations delivered expert thought leadership recognized driving process improvements set clear goals area managers implemented systems measuring results support optimal decision making oversaw new market exploration product development overseas production possibilities business expansion objectives supervised daily operations multimillion dollar divisional operation created business process flows identify opportunities improvement traveled trade shows client meetings promote company brand leveraged analytical design implementation skills offer leadership support operations areas generated implemented business strategies increase revenue executing operational base development researched underlying issues regulatory compliance status processes resolve complex business issues recommend strategic corrective actions reduced costs optimized revenue executing contract bidding procurement processes represented company interests federal agencies city representatives regulatory entities implemented best practices strengthen internal systems spearhead proactive change facilitated new business opportunities promoted current marketing projects print broadcast b2b outlets managed workforce development programs evaluating interpreting enforcing human resource policies regulations developing industry training programs conferences crafted monitored internal control systems transformed departmental operations aggressive process overhaul attention quality completed quarterly reports include findings via conducting site visits subsequent report generation diminished regulatory risks strict adherence insurance safety regulations identified addressed process deficiencies avoiding costly pitfalls keeping operations scalable future expansion coordinated staff across multiple locations stellar record meeting exceeding demanding targets roadmapped plans outline benefits address potential constraints prior resource commitment devised utilities needed streamline strengthen operations driving substantial improvement kpis 122013 022020 director safety complaince freznstor inc city state responible psm occupational safety bringing osha recordables least 50 first year end tenure position osha conducted consultation audit found zero serious safety hazards occupational safety well process safety management conducted safety orientations refresher training needed adept researching monitoring ensuring total compliance regulations standards pertaining operations environmental safety changed safety culture nearly non existent safety committee eployees buying program reducing workers comp claims 90 managed pest control providers vendors vetting contracts signed ensured meeting standard psm standard contracors working around ammonia refrigeration systems ensuring trained qualified work around ammonia refrigeration system acted human resources manager one put place acted food safety managersqf practitioner ensuring total compliance usdafda regulations oversaw management maintenance securityrelated tools documents standards processes maintain sustainable compliant infrastructure recruited managed competent personnel handle security needs maintain adequate coverage kept staff aware security safety concerns regular meetings drills evaluated current security operations personnel detect areas need improvement conducted needs assessments worked closely leaders correct problems implement improvements maintained effective working relationships local state government agencies collaborated closely investigations developed strategies prevent crimes educational communitybased initiatives prepared led internal assessments regarding data information integrity inplace organizational regulatory standards cultivated strategies bolster organizational security posture support enabling technology worked efficiently busy highrisk settings maintaining bestinclass standards excellence security initiatives periodically reviewed existing policies procedures made recommendations improve security managed staff schedules shifts events minimize overtime costs developed implemented training procedures newly hired personnel implemented new security protocols prohibit trespassing increase safety floated security locations check officers assess security make proactive adjustments based changing conditions monitored authorized employee guest access guard theft held routine surprise drills keep help security team members practice response plans investigated security breaches took appropriate measures minimize damage recommended equipment services improve facility network security worked closely local law enforcement coordinate security operations investigations created rolled budget security department collaborated stakeholders develop business continuity disaster recovery plans reviewed security practices prior events identified potential weaknesses participated continuing education seminars learn latest threats risk prevention methods analyzed security bulletins gathering information software vulnerabilities patches responded immediately security threats breaches emergencies following proper protocols developed updated policies keep employees safe violence harassment workplace interviewed hired security personnel strong skill sets expertise improved resource planning allocation streamlining security administrative programs business management operations inventory control installed cameras investigate loss fraud theft abuse personnel visitors conducted regular inspections facilities check compliance fire hazard safety guidelines managed safety health programs enforcing compliance occupational health safety regulations developed mutually agreeable measurable safety performance standards controlled hazardous waste storage disposal negotiated agreements settlements regulatory agencies monitored safety standard regulation changes disseminating updated information researched answered regulationrelated questions maintained records documenting safety audits accidents devised corrective actions prevent accident reoccurrences prepared delivered workshop conference seminar lectures various safety topics checked calibrated equipment safety submitted compliance reports regulatory agencies created safety bulletins flyers educational materials promoting safety awareness reviewed new facility plans suggested modifications meet compliance standards held safety training traffic safety instructional courses led marked improvements safety culture across personnel groups orchestrated led occupational safety trend current hazards analyses authored coordinated delivered mass educational briefings focused occupational mishap trends prevention determined root causes accidents via indepth investigations identified potential prevention strategies mitigate future risk supported health safety technicians aligned facility providing guidance coaching direction surveyed techniques used transportation regarding use storage chemical agents toxic materials collected samples dust gases potentially toxic materials analysis inspected evaluated workplace environments equipment practices verify compliance safety standards government regulations collaborated engineers physicians institute control remedial measures hazardous potentially hazardous conditions equipment inspected specified areas verify presence fire prevention equipment safety equipment firstaid supplies conducted safety training education programs demonstrate use safety equipment investigated adequacy ventilation exhaust equipment lighting potentially affecting employee health performance ordered suspension activities posing threats workers health safety wrote technical reports data entry queries various safety health databases participated business safety committee meetings health safety audits led teams risk management operational personnel development hazard analyses risk assessments coordinated righttoknow programs regarding hazardous chemicals substances developed noise surveys continuous atmosphere monitoring ventilation surveys developed created materials new employee health safety orientations maintained updated emergency response plans procedures 112013 022020 product owner freznstor inc city state acted liaison business teams refine software products incorporate features based process demands helped design reports leverage data information push button partnered product leadership drive manage solution development process ensure product team understands direction vision created maintained solution vision roadmap backlog work projects life cycle articulated product vision user stories way clearly understandable development teams ensured products met exceeded facility expectations excelled gathering feedback requirements communicating needed changed development team overseeing seamless highquality rollouts ontime onbudget conclusion key projects implementation fleet management software consisting working developers consultants extract data develop policies conduct training staff involved reduced maintenance repair costs fleet equipment building damage 40 managed development launch labor management system drive productivity facility project consisted working software developers extract analyze data different pieces software set standards employees follow role help define process help sql code behind scenes receive desired results end piece software helped increase bonus pay hard workers achievers thus helping maintain employee retention managed concept launch new loading schedule inbound outbound trucks consisted working software developers testing phase ensure compatibility within supply chain environment product used organizations well outlined new feature plans specifications gathered detailed use cases requirements regular onsite visits virtual meetings customer advisory board sessions partnered software development team design custom applications trackers meet client needs collaborated design team come product look oversaw team resources allocated assignments coordinated thirdparty development team engineering professional service activities tasks managed preproduction production product deployments advocated developing critical features beginning steps identify resolve technical issues investigated products safety handling qualities ways distribution usage maintenance modified refined designs conform customer specifications production limitations changes design trends presented designs reports customers design committees approval discussed need modification evaluated feasibility design ideas based appearance safety market characteristics developed manufacturing procedures monitored designs improve operations product quality observed quality control procedures promoted high customer satisfaction resolving problems knowledgeable friendly service worked successfully diverse group coworkers accomplish goals address issues related products services 072010 102013 international shipments coordinatorcustomer service freznstor inc city state skillfully authored submitted export documents usda fsis ensuring customers internationally receive exceptional service support proficiently managed one largest profitable customer accounts accurately maintaining inventory balances scheduling shipments assisted customers price checks lifting heavy items addressing inquiries promoted high customer satisfaction resolving problems knowledgeable friendly service supported sales team members drive growth development utilized jobrelated software prepare change address records issue service discontinuance orders kept records customer interactions transactions thoroughly recording details inquiries surpassed sales goals implementation successful marketing strategies reached customers completed sales suggest additional service product purchases enhanced productivity customer service levels anticipating needs delivering outstanding support conferred customers telephone person provide information products services take orders strengthened customer retention offering discount options collaborated sales team members stay current inventory levels resolve item issues referred unresolved customer grievances designated departments investigation promoted available products services customers service account management order calls engaged conversation customers understand needs resolve issues answer product questions recommended improvements products service billing methods management prevent future problems updated databases new modified customer data adjusted bills refunded money resolve customers service billing complaints improved product knowledge continuous basis provide optimal service achieve sales quotas presented existing prospective customers valuable service product information aid decision making mentored junior team members managed employee relationships provided top quality control eliminated downtime maximize revenue increased customer satisfaction ratings 65 effectively answering questions suggesting effective solutions resolving issues quickly excelled exceeding daily credit card application goals liaised customers retail buyers expedite orders meet customer demands prevented key account losses researching discrepancies correcting problems contacted customers potential service upgrades new value added services account changes updated warehouse management system order specifics customer details preferences billing information exceeded established service goals leveraging customer service sales employee management best practices took special orders person telephone generating additional revenue every month education training 052015 062012 bachelor science business management liberty university associate science networking communication information systems lincoln college technology