professional summary jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom observant aviation operations specialist welleducated customer service flight operations reliable dependable comprehensive background planning coordinating personnel equipment movements stateside international locations talented advising aircrew weather flight data tracking daily flights fluent spanish natural leader independent solutions provider innovative motivated looking find permanent career airline industry skills flight record maintenance weather report interpretation notice decoding encoding aircraft mission dispatch flight clearance processing aviation operation systems flight plan development security regulations airfield safety expertise flight log updates flight records management responsible microsoft office training development customer service relationshipbuilding flexible adaptable work history aviation operations specialist erickson living dallas tx 022019 current adhered safety procedures managing logistics pilot ground crew supported operations managing professional communications tracking data managing records preformed aircraft safety inspection ensure aircraft good mechanical condition proceed flight accurately monitored maintained flight records submitted us customs border protection mexican immigration transmitted flight plans arrival reports flight air traffic control centers managed flight itinerary updates communicated changes appropriate air traffic control contacts optimize movements protect aircraft conducted departure arrival briefings collaborated onsite personnel including maintenance air traffic control resolve problems facilitate seamless operations maintained flight events logs aircrew flying records flight operations records incoming outgoing flights trained developed new hires drive efficient performance teaching emphasizing key skills procedures performance optimization strategies day one ai port customer service agent matrix aviation city state 022019 current verified identification travel documents efficiently board passengers ontime departure used airline computer system create airline tickets boarding passes resolved customer requests questions complaints analyzing individual situations determining best use resources provided passenger assistance ticket counter gate areas issuing tickets checking baggage assigning seats used go software prepare predeparture postdeparture reports passenger manifests front desk receptionist four points sheraton city state welcomed new arrival pleasantly confirmed reservations identification 012019 122019 promptly answered multiline phone system greeted callers enthusiastically politely welcomed arriving guests providing room keys information amenities policies confirmed relevant guest information payment methods prevent fraud liaised housekeeping maintenance staff address requests complaints made guests plan coordinate hotel polices align guest satisfaction education associate arts business administration highline college seattle wa bachelor arts business administration 092018 122020 university washington seattle wa autumn 2019 study abroad amsterdam netherlands sea shining sea 4week program studied compared policies toward sustainability environmental issues ports seattletacoma wa ports rotterdamamsterdam first couple weeks going netherlands able visit port tacoma learn policies environmental practices us europe visited port amsterdam lucky couple different conferences port rotterdam sustainability top priority lead help environment save large amounts money make profitable future goals include whole port run create share digital planning tool track cargo system calculates sustainable faster cheapest route biggest difference tacoma rotterdam significant delivery styles methods tacoma still behind sustainability whereas rotterdam far advanced sense already size bigger containers better routes economically driven want spread learning ports make efficient system whole global level winter 2020 study abroad internship program kaifeng gambia program 15 credits total across two courses tias 496 gambia study abroad internship 10 credits placed woman boss femalefocused organization main focus foster innovation entrepreneurship leadership women twb provides women entrepreneurs inspiring community experimental process catalyzes innovative thinking enables successfully scale business tias 340 development wellness africa 5 credits studied role played international national local institutions health development gambia including gambian history politics roles agendas international development organizations lived experience power politics health sustainable livelihoods besides two courses taking wolof classes twice week could engage locals marge community