experience magdalena labadie 16650 bogisich wall boston phone 1 555 293 9582 supervisory information technology specialist new york ny 012014 present developing refining organizational performance measurement security metrics providing solutions problem resolution customers strong sense commitment drive towards customer service providing cyber security support risk benefit analysis information technology security providing solutions problem resolution customers strong sense commitment drive towards customer service collaborating levels senior management multiple organizations meet organizational goals expectations serving point contact fmbt initiatives development implementation presenting technical nontechnical information peers managers executives working collaboratively across large enterprises industry sectors regional information technology specialist philadelphia pa 052010092013 ensure user service requests logged processed monitored according company procedures within sla manage ones time order balance incident workload drive progress nonincident projects initiatives become subject matter expert various products used within business navigate internal organization proactively obtain information internal third party applications order quickly organize incident response teams event technology outages assigned variety business units act technical point contact specialist responsible day day technical support global projects business provide regular status reports management ensure documentation kept uptodate accurate information technology specialist new york ny 092007032010 develop manage effective working relationships internal external customers use case management financial management systems develop assist development physical database design addressing performance criteria standards work closely general manager oversee manage daily operations meet established goals develop implement programs ensure systems network data users aware understand follow network ia policies procedures project manager providing support activities relate technical nontechnical enterprise project management functions assist management budgeting staffing purchasing network services team shall work network engineering ia section coordinate vtcrelated network changes well advance implementation education skills georgia southern university bachelors degree computer science work closely team highly skilled computer science information technology professionals deliver topquality solutions high level attention detail ability multitask strong leadership skills demonstrated proficiency several areas professional function knowledge supervisory principles practices ability implement strong work ethic great sense humor high judgment technically curious teamoriented ability improvise keep moving forward ideal solutions available dependable excellent attendance record strong conceptual analytic skills ability independently drive timely resolution complex issues knowledge net framework ability work c aspnet wcf mvc adonet computer proficiency applicable software applications example microsoft office cad adobe suite programming