summary jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom successful consultant promotes aggressive drive toward organizational change research optimization systems development experience conferring employees management address problems internal controls procedures negatively impacting business operations focused reducing costs streamlining processes maximizing resource utilization reliable skills friendly energetic approachable management experience software troubleshooting project analysis content management system experience team player organized strong work ethic exceptional customer service ms office proficient sales expertise strong sense banking ethics excellent communication skills flexible consultant certara inc nashville tn reports documentation employee management customer relationship management staff management client rapport issue resolution javascript whm cpanel wordpress customization continuous improvement 032018 current met stakeholders contractor product teams customers throughout system development life cycle compiled submitted reports leadership programs performance education initiatives tracked projectrelated expenses hours assist timesensitive planning deployment considerations optimized project development rollout indepth technical research analysis risk reward scenarios reviewed diverse organizational problems assess concerns areas workflows communication cost controls established quality standards performed work according project schedules collaborated state trade associations establish enhance procedures increasing efficiency labor investment documented research findings prepared polished reports highlighting results potential improvement strategies handled problems issues commercial cultivation project implementation provided expert assessments designs plans cannabis industry worked veteran nonprofits develop calltoarms generating funding support program development opportunities cultivated programs client outreach marketing website development services promote profitability created executed elements including policies procedures training network resource administration business continuity adhered guidelines enabled compatibility effective analysis troubleshooting unoversal banker bbcn bank buena park ca 092015 102018 maintained cash drawer following exact procedures transactions strong security protocols set new accounts services customers explained important restrictions benefits requirements completed routine teller tasks high accuracy including transfers deposits bill payments helped customers understand use technical tools mobile applications online banking conducted special service account transactions customers including ordering checks placing stop payment orders met exceeded sales goals promoting bank products services every interaction promoted facility security monitoring customer behaviors following established protocols protect individuals assets managed escalations polite service knowledgeable support unsurpassed professionalism satisfy needs protect bank reputation cultivated positive relationships key stakeholders decisionmakers part successful business practices networked community obtained referrals customers used sales techniques cold calling increase business trained coached less experienced team members procedures compliance standards performance strategies completed daily cash balancing including atm momber service representative fort knox federal credit union elizabethtown ky 012012 2015 assisted maintaining accurate records verifying updating member account information liaised patrons store personnel internal departments helped members resolve account problems navigate internal systems handle routine needs offered exceptional customer service differentiate promote company brand managed administrative requirements keep records date complete timely forms customer needs maintained strong knowledgebase product options sales promotions better serve every customer communicated information customers product quality value style kept member service area clean neat wellstocked supplies fliers delivered fast friendly knowledgeable service routine questions service complaints crosstrained different internal databases service positions help team members meet coverage demands managed customer conflicts challenging situations staying calm accessing internal knowledgebases develop strategic solutions memorized company products services answer customer questions quickly capitalize upsell opportunities evaluated customer account information assess current issues determine potential solutions asoistant store manager 022008 2012 michael kors chicago il collaborated staff maximize customer satisfaction streamline procedures improve bottom line profitability assisted overall daytoday operations store including continuous development effective store associates achieve desired sales results recruited hired individuals demonstrating passion dedication added value team set schedules delegated assignments based team strengths optimize floor coverage service levels monitored supplier operations verify quality delivery schedule conformance contract specifications completed frequent walkthroughs directed team members correct issues impacting store appearance professionalism provided mentorship employees generate sales promote effective upselling crosssell improve retail productivity fielded customer complaints resolved disputes answered questions promote store engagement effectiveness led teams planning implementation execution merchandising operating initiatives streamline business effectiveness handled scheduling two store shifts across 7day work weeks promote proper adequate staffing promoted supported strong relationships local community organizations surrounding area supervised front house staff processing credit debit cash payments streamline sales encouraged professional growth talent development associates increase performance areas interviewed vetted job applicants make effective hiring decisions fill vacancies strong team members maintained retail store presentation overseeing merchandise replenishment customer courtesy inquiry response oversaw aspects maintenance inventory daily activity management provide optimized retail environment achieved exceeded business plans consistent basis engaging employees key processes education associate science botany training activities honors university alaska anchorage anchorage ak sove high school anchorage ak high school diploma two fraud prevention awards high school honor roll high school perfect attendance buisness participant polar plunge 2013 marketing participant running reindeer 2014 customer first service award