jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary enthusiastic planner 2 eager contribute team success hard work attention detail excellent organizational skills clear understanding progressive effective planning training maps motivated learn grow excel travel industry skills proficient microsoft office ms word excel powerpoint use knowledge lotus notes scheduling meetings creating appointments creating rules use use knowledge maps magellan advanced skills knowledge aspect programs eworkforce management ewfm real time adherence rta eschedule planner esp advanced skills knowledge aspect cms supervisor reporting program ability learn new programs quickly ability manage multiple programs projects concurrently excellent organization skills education hart high school newhall ca 062005 high school diploma college canyons valencia ca general education work history princess cruises planner 2 fleet workforce management city state 042015 current develop maintain cost effective progressive scheduling plans officers crew princess cruises holland america seabourn pno australia work shipboard management operational departments identify manning issues develop solutions replace unexpected leavers last minute cancellations limited impact vessel plan maintain forward plan 12 months environmental security officers 6 months security petty officers ratings crew maintain scheduling cabins cadet program princess pno australia review rotations upcoming shortages communicate global talent partners confirm replacements replacemen request maintain cabin requirements handover supernumery crew follow outlined requirements scheduling within environmental compliance plan raise exception request handover hess requirements review daily audit reports insure data integrity maps forecast recruitment needs ensure sufficient crew available future rotations insure scheduling officers required 183 days worked year send joining documentation crew officers required interview candidates planner 1 positions promotion interviews within department required princess cruises planner 1 fleet workforce management city state 082011 042015 create maintain rotation plans cruise youth gen admin production departments review rotation plans operations adjust plans required replace unexpected leavers last minute cancellations prepare weekly shortage reports monthly senior rotations report schedule new hires training course according schedule provided fleet training forward plan rotations forecast recruitment requirements 6 months advance coordinate shipboard cabin accommodations handovers supernumerary crew review travel days officer ensure transit days paid appropriately review companion assignments ensure crew placed together onboard princess cruises coordinator work force management city state 122006 082011 verified availability process vacation sick time requests monitored agents real time adherence trained new hire agents esp software assigned skills avaya met management supervisors discuss agent performance adherence schedule scheduled employees training meetings ewfm load daily attendance exceptions responsible running sending daily reports indicating staffing needs managed master department calendar including press releases items impacted call volume summarized monthly customer service strategic business development board report processed new hire schedules information workforce management systems analyzed call trends forecast scheduling purposes princess cruises customer assistancedata entry brochure city state 072005 122006 entered immigration information air forms princess developed reservation system advised travel agents direct passengers regarding missing immigration information late arrival flights declined credit cards 3rd party credit cards sent processed passenger special request ships processed incoming mail passengers travel agents received calls travel agents passenger regards brochure orders accomplishments 2010 march employee month environmental stewardship award year 1 environmental compliance plan 2007 fall make difference award 2007 safe rides norman awardmost hours worked 2007 132 hours 2006 2007 congressional recognition 20052007 recognition award safe rides secretary 2004 california state volunteer award133 hours volunteered safer rides