career overview jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom objective specialist gs22109 custspt noc merit20160031 experienced systems analyst diverse industry experience government maritime forestry research development professional expertise includes systems applications disaster recovery planning customer services including remote phone local one one qualifications excellent communicator adopts technology business needs stays current technology excellent interpersonal skills technical skills ms sharepoint ms access ms office adobe suite oss windows linux mac skype webex adobe connect ms lync level ii iii customer support regional system manager 5 september 2014 system installs upgrades agency software system admin 5 september 2015 accomplishments awarded forest service pacific northwest research station developing publishing innovations multiple website support championing sharepoint also awarded superior performance 2013 awarded forest service pacific northwest research station delivering superb computer assistance communication application program demonstrated outstanding support maintenance stations websites demonstrating extra effort updating research related databases researching new media sources epubs stations publications key developer supporter new regional examination centerrec merchant mariner database widely adopted several recs across united states us coast guard work experience information technology specialist web gs11 072013 012016 stantec inc west chester pa two years planning coordinating identifying business research functions resources services working forest services climate change resource center ccrc coordinated testing improvement chief information office cio virtual machine primer training guide use forest service specialist transform web services content management system using drupal linux platform established prototype site training web team members preparations migration new content management system instrumental researching planning collaborating teams forest service increase knowledge base drupal sharepoint ebooks pnwrs rd members ciowo levels apply federal department agency web regulations policies trained program departments use ms sharepoint collect files data publications agency policies one central hub ensure material presented compliance copyright requirements section 508 rehabilitation act computer assistant gs5 022010 072013 pacific northwest research station city state managed internet intranet sites created modified publication database entries within forest services research information tracking system rits administered sharepoint sites provide group oneonone training staff new site owners converted print publications ebook format ereaders including embedding video audio media clips computer department intern 082008 052009 camas school district city state designed prototyped webbased assets inventory tracking system using linux apache mysql php html css assisted levels school districts technical staff projects day day operations planned deploying technology teachers students camas school district including software migration computer server upgrades establish fleet linux os laptops saved school district 250000 repurposing old laptops marked recycled assist citrix software ms office adobe suite linux based ubuntu applications installed maintained repaired network hardwaresoftware multiplecampuses setup 80 media presentations carts sound systems classes working normal work hours weekends minimize downtime classrooms database intern 052008 072009 countrydoc city state create patient tracking system using ms access relationship database help market naturopathic clinic officebuilding manager 2005 092005 camas church nazarene city state 32hour work week managed church office created correspondence newsletters scheduled setup satellite seminars media presentations coordinated building use homelink river charter school provide safe functional classrooms facilities scheduled supervised events church school geek squad tech 092004 112004 best buy city state geek squad tech assist customers troubleshooting computer problems technical questions upgrade hardware software removed virusesspyware sold computers accessories setup new computers bestbuy specifications quick sales marine science technician e6 101984 042004 united states coast guard city state provided level ii iii support regional system manager 400 workstations across multiple coast guard campus remote field stations facilities ships provided training assistance system operators units problem solving daily operations including system backups user profile setups user support displayed courtesy strong interpersonal skills customer interactions built maintained successful relationships service providers dealers consumers assisted customers technical issues via email live chat telephone created supported multiple ms access databases track business needs education training master science management organizational leadership 082015 warner pacific university portland management organizational leadership certification itil foundation 2016 new horizons beaverton bachelor science technology 062009 eastern washington university cheney wa technology site builder theming drupal content management 082012 opensourcery portland additional skills web content management systems team collaboratorfacilitator innovator inspection audits presentations researcher self starter t1 problem solver