jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary enthusiastic information technology manager dedicated employee integrity strong work ethic great leadership skills 20 years experience building revenues improving processes driving business growth periods ranging market health exceptionally aware early warning signs economic downturn strategic adaptability skills budget administration oral written communication agile framework information technology collaborative relationships infrastructure development product development data analytics requirements analysis portfolio management education itt tech st rose la 012006 bachelors science information technology securities work history hyatt information technology manager virginia beach va 122010 current fostered positive working environment encouraged innovation collaboration accountability managed enduser needs functional security responsibilities identified opportunities application optimization redesign development troubleshot resolved user application issues led led assisted technical upgrade projects clients working coordinating consultants developers integrations designed customized data collection models specific visualization tasks developed intelligencesharing dashboards providing companywide access collected data directed implementation new business intelligence tools selecting appropriate solutions aiding corresponding onboarding processes optimized bi reporting capabilities secure server environment achieved project deadlin deadlines 5 coordinating contractors manage performance combined business systems knowledge create functional designs analyzed business requirements understand business needs worked scrum team test certify application features deploying production performed critical analysis information consolidated multiple sources identified resolved conflicts broke highlevel information detailed workable requirements created workflow diagrams gantt charts clearly demonstrate processes timelines tracked project progress updates monitored deliverables milestones issues accurate biweekly reporting juniper networks network support engineer durham nc 112008 current diagnosed network problems involving combination hardware software power communications issues remotely analyzed diagnosed complex network faults office remote endusers recom recommending implementing corrective measures managed administered load balancing tasks six networks routing shaping traffic mallasco au reduce service interruptions network strain oversaw juniorlevel field technicians directing work orders monitoring performance metrics consumer feedback improved overall user experience support training troubleshooting improvements communication system changes carried daydayday duties accurately efficiently oversaw juniorlevel 1 helpdesk support tech directing work orders monitoring performance metrics consumer feedback rtx software developer sterling va 112007 112008 served primary liaison software customers development team relating feedback concerns future patch cycles consulted clients align future software development customer priorities drafted visual representations software architecture design presentation stakeholders created migration strategies bridge development gaps existing software architecture future updates provided quality assurance testing prerelease software alpha beta cycle development channels gathered defined customer requirements develop clear specifications project plans met project manager team members provide detailed project reports milestone updates cenac towing information technology network administrator city state 112002 112007 installed configured supported local area network lan wide area network wan internet system maintained network hardware software monitored network support network availability end users deployed antivirus security solutions throughout entire system network configured networks smooth reliable operation meet business processes objectives achieved project deadlines coordinating contractors manage performance identified plans resources required meet project goals objectives affiliations goaloriented information technology leader equipped powerful communication coordination analysis skills fully committed providing implementing dynamic compelling solutions ongoing objectives organization works well challenging fastpaced highstress deadlineoriented environments individually part team skilled project management digital technology also heavily experienced customer employee vendor relationships well technical support knowledgeable creating detailed reports documents presentations focused consistent quality work desire simplify innovate daily operations corporate customer partner cultures