professional summary jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom phone banking officer bringing extensive customer care experience inbound outbound blended environments strength training development client relations problem solving skills customer focused fast leaner adherence high customer service standards exceptional telephone etiquette good communication skills team player client relation work history phone banking officer 062012 022016 washington federal bellingham wa investigated resolved customer inquiries complaints empathetic manner promptly respond inquiries requests bank customers met customer call guidelines including service levels handle time productivity solved unresolved customer issue calling customer check requirements banking products providing customer information banking insurance products selling product services bank customers maintained date knowledge product service changes managing data called customer services provided acting relationship manager high net worth customers bank collecting customers personal details customers consent order check customers eligibility unsecured loans training new joiners product note call handling procedures co coordinating different departments order provide timely services customer adhered confidentiality requirements times maintaining call quality requirements developed highly empathetic client relationships earned reputation exceeding service standard goals back teller bmo harris bank city state 012017 current executed customer transactions including deposits withdrawals money orders checks rapidly efficiently prepared customer atm cash change orders maintained balancing record accuracy processed exchange foreign currency created strategies develop expand sales services existing customer resulted increase annual revenue handled various accounting transactions maintained friendly professional customer interactions answered telephone inquiries banking products including checking savings loans lines credit sold cashiers checks travelers checks money orders created strategies develop expand sales services existing customer processed quarterly vault atm audits zero error rate organized stocked maintained teller window area education bba commerce mumbai university mumbai india completed bachelors commerce specializing banking insurance 2012