summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom responsive professional strong organizational management communication background combined motivational encouraging style talented trainer problemsolver planner takes routine complex job functions promote business success wellorganized proactive determined support promote growth within organization skills process procedure development hr systems operations decisiveness customer relations multitasking mastery supervisor departmental activities training mentoring leadership skills staff development data entry editing written communication superb legal research skills customer service investigation ability experience human resources specialist organizational procedures business legal compliance field reporting microsoft office hippa guidelines creating training curriculums techinical writing company handbooks record keeping proficient organizational saas software scrum functionality policies implementation personnel engagement hris applications proficient workplace diversity cultivation hr services 062020 072022 grandville public schools grandville mi partnered senior hr team communicate company standards policies developed documented hr procedures refine processes drive compliance policies provided essential support address individual hr needs employees delivered inquiryrelated data insights improve overall employee experience safeguarded human resource information maintaining employee confidence protecting operations maintained human resources records processing applications resumes coordinating new employee onboarding process established maintained trusted relationships around organization optimize business employee experience worked hr department devise update policies needed corporate accountability workplace health assisted candidates application processes answering questions application providing 19 forms handling paperwork tcot departmental trainercoach iron mountain houston tx trained newly hired top talent fill key positions maximize productivity 062018 062020 developed coordinated trainings help individuals learn company policies procedures job tasks facilitated orientation training classes communicate policies procedures new hires provided constructive feedback positive reinforcement keep trainees motivated developed practical training programs impart knowledge improve individual skill sets implemented facilitated successful training programs increase employee engagement retention productivity prepared hard copy training materials module summaries videos presentations created tests exercises roleplays courses verify competency managed learning experience consistent company philosophy companywide strategies secior records analyst marker group city state 052014 072017 maintained filing systems electronic hard copy documents medical records organized recordkeeping performed basic administrative duties answering calls taking messages data entry typing tasks locating files upon request retrieved sorted copied filed documents medical records created updated legal letters request medical insurance records included attached hippa releases strictly adhered confidentiality dictations hippa guidelines safeguard information managed documents accurately filed piece alphabetically according significance opened sorted reviewed stamped daily departmental mail delivered proper person promoted positive internal external relations focused prompt complete responsiveness clients facilities scanned images documents careful attention clear scans correct document naming conventions verified documents associated records catch resolve discrepancies reached clinical professionals medical record facilities compile documents obtain necessary paperwork procedures clotomer service specialistteam lead usaa banking city state 072009 042014 boosted customer satisfaction knowledgeable answers fast service diverse needs empowered customers knowledge independently navigate bank systems online tools get common answers process basic transactions facilitated exceptional customer service meeting customer needs recommending products promote financial success researched resolved complex customer inquiries regarding loans credit consumer accounts helped customers complete withdrawals deposits transfers well open new accounts obtain balance information maintained performance standards targets call abandonment turnaround time accuracy solutions offered wrote contract documents purchase agreements closing statements education training master science human resources organizational management wayne state college wayne ne ascociate science communicationsjournalism wayne state college wayne ne ascociate arts general studies tyler junior college tx 062022 082009 062007