jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary strategic information technology professional skilled guiding navigation modern technology accustomed driving efficiency effectiveness developing delivering supporting strategic plans demonstrated skill translating technical requirements business solutions successful record building positive relationships internal external stakeholders experienced professional top notch implementation project management abilities highly organized methodical skilled overseeing daily milestones across high performance teams wellversed project planning deployment reporting template development documentation management risk mitigation planning waterfall methodology process improvement team management project organization ms office problem resolution skills project scheduling crossfunctional supervision team building mentoring client relations presentations business planning zoho crm odoo meraki technical writing costing budgeting work history information technology project manager 062019 current department homeland security elmira ny lead 3050 multifamily retail smart locker installation projects monthly oversee track milestones ensure timely completion installs work stakeholders resources ensure projects delivered quality time within budget communicate technical nontechnical resources across different audiences outline problem areas compliance accuracy productivity facilitate cost management cost analysis prevent project overrun consult teams regarding design deployment crm projects produce technical writing installation projects site prep needed preform qualitative risk analysis projects responsible create mitigation plans resolve risks theyre realized provide input assistance guidance process improvement efforts manage project scope requirements dependencies deliverables daily clearly communicate complex issues project dependencies cross multiple business groups units meeting exceeding needs impacted stakeholders gathered requirements defined scopes allocated resources established schedules meeting exceeding project demands technical support engineer 012019 062020 klatencor knoxville tn configured hardware devices software set work stations employees assessed system hardware software suggested modifications reduce lag time improve overall speed explained technical information clear terms nontechnical individuals promote better understanding responded support requests end users patiently walked individuals basic troubleshooting tasks broke evaluated user problems using test scripts personal expertise probing questions created support documentation empowered enabled user community extend skills leverage system features find resolutions questions without intervention support team diagnose resolve technical hardware software issues guide users stepbystep solutions recorded problems resolutions zoho one help desk ticketing system documented transactions support interactions system future reference addition knowledge base followed clients verify optimal customer satisfaction following support engagement problem resolution k9 handler 022016 012019 fedex cross border jackson tn top secret security q clearance doe explosive detection tracking narcotics human detection ensure site security working prevent potential threats responsible searching warehouses house plant inventory personnel vehicles suspicious packages trained identify explosive materials narcotics managed regular training health maintenance formulated daily reports canine daily inspections assess policy procedures ensure compliance doe order contract compliance troubleshoot control k9 monitor room eods tracked metrics overall health behaviors diet isolate address concerns lighting project manager 012015 012018 johnson controls inc saginaw mi developed initiated projects including managing costs schedule performance identified plans resources required meet project goals objectives setting realistic timelines checkpoints processed electrical rebates utility companies throughout us oversee projects installations logistics managed electrical equipment delegated tasks maintenance technicians inspected job sites met requirements per nation electrical code nec oversaw projects lightening planning designing layouts scheduling installation achieved project deadlines coordinating contractors manage performance eliminated discrepancies reviewing performance status safety adherence bachelor science information technology 082019 southern new hampshire university hooksett nh member national society collegiate scholars minor cyber security graduated summa cum laude graduated 40 gpa education