jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary effective senior leader strategically builds runs highperforming teams create exceptional customer user experiences successful track record transforming diverse remote resources cohesive adaptable teams consistently deliver measurable returns stakeholders users passionate using data drive decisions unearthing ways boost automation scale roi skills organizational leadership matrixed teams portfolio management content lifecycle management business case development presentation trend data analysis strategic decisionmaking strategic planning intervention remediation change management strategic growth planning customer engagement success coaching mentoring performance management resource project program management agile waterfall methodologies okr kpi development tracking reporting user experience ux research design thinking content strategy information architecture automation content reuse omnichannel publishing tools asset management astoria adobe experience manager aem cisco wem wordpress doccentral sharepoint box project management aha jira github gitlab rally smartsheet topicbased writing ditaxml oxygen aem xml addon asciidoc markdown adobe creative suite microsoft office basic html css seo work history 102022 current global senior manager customer content services tegna durham nc manage 60 direct indirect reports 5 distinct rolesfunctions including strategy data analysis content ux design program project management people management execute managerial oversight operations product suites valued 15m revenue per quarter manage teams responsible customer interaction multiple sites key lines business sponsor coach leaders high visibility initiatives resulting successful productledgrowth cloud hyperscalers grew revenue high doubledigits qq 20222023 create manage content services data program directly managing coaching data analysts build enterpriselevel solutions maintain uptodate understanding product service portfolio macro micro factors market position value proposition build knowledge ics teams manage 1m annual expense budget organizations salary promotion bonus incentive stock grant compensation manage quarterly discretionary budget training travel miscellaneous expenses facilitate remote hybrid inperson workshops build unified vision drive individuals teams prioritize align efforts goals champion efforts boost operational rigor across department company resulting replicable best practices customer engagement model used product teams across red hat portfolio robust adaptable toolkit mapping customer journeys multisite experience including ux research design components feedback loops bugissue management evaluation future development roadmap development single automated taxonomy tool product names content types metadata consolidated singlepaneofglass tableau dashboard managers quality engagement metrics multiple data sources applications reduced manual processes releases programmatic switch flip predetermined rules educate teams corporate financial position upskill critical business acumen competencies direct recommend training employees strategically upskill boost performance target key business results foster deep knowledge customer needs via facetime customers every stage product lifecycle build run swarm team tackle earlyindevelopment product experiences including customer discovery documentation validation using lean agile principles oversee departmental business continuity planning directly responsible recruiting hiring advancing 40 employees 300 person department 032022 current global manager customer content services osisoft inc managed content teams focus creating consistent measurable effective multisite content experiences attraction renewal pitched secured funding launched highly successful dynamic customer response team staffing model forecasted adapted resource plans align strategic business objectives built change competency directindirect reports create dynamic adaptive teams coached developed diverse team managers thought leaders run projects teams built innovation managed performance reward compensation portfolios growth opportunities feedback identified structural organizational weaknesses risk implement fixes establish mitigation best practices hit goals myriad constraints 072019 current digital content manager anthem inc led content transformation modular topicbased authoring accelerating reuse roi migrated 10000 page content library new cms without missing quarterly slas adding headcount led strategy design teams plan develop site content layout style designed innovative growth opportunities scaled resources challenging fiscal year led change management communications efforts build support among leadership peers major initiatives process changes strategically realigned rebranded managed remote content team increase engagement satisfaction productivity retention deliver improved roi flexibility professional competencies resulting zero staff budget reductions 6 quarters curated library 300 technical sales assets covering cisco product portfolio aligned personas throughout customer lifecycle managed integration multiple teams bespoke platforms applications ensured content adhered metadata standards increasing findability reporting capabilities usability implemented best practices content governance including transparent project reporting regular audits remediation usage tracking eol procedures stakeholder communication led teams design technical requirements discovery documentation story writing prioritization content platform innovation drove user experience research feedback data analysis information architecture content strategy provided publishing metadata strategy ux strategy platform support content groups worked crossfunctionally discover new opportunities collaborate automate integrate content ux managed budget operating expenses special projects served leader culture board new hireonboarding culture subcommittee professional exchange culture subcommittee 122014 072019 senior content strategisttechnical writer topaz shared services designed managed information architecture content strategy managed content migration strategy move structured authoring dynamic ondemand delivery via custom platform guided project based ux research created managed multiple release cycles project calendars internalexternal channels publish promote timely content maintained content library metadata enterprise use seo collaborated crossfunctionally subject matter experts gather source material troubleshoot issues distilled information consumable relatable visually appealing deliverables including proposals white papers tech briefs demo guides supported cisco sales portfolio including iot security data center cloud customer experience cx professional services 122013 112014 technical editor marketing lead company name developed implemented brand marketing strategy analyzed rfps prioritized new business opportunities managed requirements design vendor relationships outputs graphics sales collateral managed review submission processes content prior publication 082012 102013 corporate communications director company name developed managed corporate communication strategy goals kpis initiatives developed reviewed managed interdepartmental customerfacing documentation strategy governance development lifecycle designed implemented managed document standards content repositories education bachelor arts communication public relations north carolina state university raleigh nc summa cum laude internships corporate communication employee engagement media relations reputation management bachelor arts womens gender studies north carolina state university raleigh nc summa cum laude coursework crosscultural communication diversity inclusion internship special communities engagement management 052016 master science technical communication north carolina state university raleigh nc awarded facultys outstanding capstone award coursework management user experience research adult learning