jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary attentive assistant provides skilled support facilitate operational efficiency meet challenging requirements highly organized efficiencydriven proactive handling simultaneous tasks little oversight excellent planning problemsolving decisionmaking abilities skills verbal written communication relationship building work planning organization multitasking prioritizing education training universidad de medellin medellin colombia 102016 bachelor communications pr corporate communications experience corvel domestic helper santa ana ca 022022 current cleaned customer laundry according care instructions specific garments articles clothing organized supplies use based expected customer needs planned prepared meals met clients expectations tastes laundered sheets removed stains restore linens pristine condition engaged children individual basis build positive trusting relationships organized various activities games crafts outings keep children entertained used organization time management skills multitask keep children set schedules administered medication minor first aid sick injured children helped complete homework school projects chores incorporated music art activities encourage creativity expression responsibly watched children parents enforced rules teach good manners maintain safe environment ensured physical social wellbeing child communicated parents daily activities concerning behaviors collaborated parents develop implement discipline programs promote desirable child behavior met communicated regularly parents discuss childrens activities development led handson activities consistent childs interests skills monitored childrens safety wellbeing prevent accidents falls organized creative fun activities enhancing childrens physical emotional social well organized creative activities develop childrens physical emotional social growth engaged afterschool activities assisting sports practice homework assignments assigned ageappropriate chores encourage selfconfidence responsibility took children school extracurricular activities communicated childrens parents guardians daily activities behaviors related issues city milpitas ca customer service representative milpitas ca 092016092017 promoted high customer satisfaction resolving problems knowledgeable friendly service remained calm professional stressful circumstances effectively diffused tense situations consulted customers resolve service billing issues mentored new employees procedures policies maximize team performance escalated customer concerns issues requirements supervisors immediate rectification set set activated customer accounts assisted customers making payments establishing payment plans bring accounts current informed customers billing procedures processed payments provided payment option setup assistance developed strong customer relationships encourage repeat business used proven techniques deescalate angry customers telephone interactions improved customer service wait times mitigate complaints asked probing questions determine service needs accurately input information electronic systems answered incoming calls emails providing frontline customer support assistance product service transactions answered inbound calls chats emails facilitate customer service tcc colombia communications intern city state 012016 072016 planned directed development communication programs maintain favorable public stockholder perceptions created original content blog posts website articles assisted press release writing distribution support event promotion prepared edited employee newsletters stockholders reports internal external audiences maintained professionality efficiency working closely leadership developed plans materials communicate organizational activities beneficial environment public safety important social issues supported social media accounts writing posting content responded requests information media designated spokesperson information source source established maintained cooperative relationships representatives community consumer public interest groups posted updated content companys website social media outlets designed powerpoint presentations expanding employer branding visuals collaborated pr team drive successful launches announcements awareness opportunities brainstormed topics subject matter experts aligned media interests supported team members stocked supplies wellmaintained office equipment coordinated public responses environmental management incidents conflicts cultivated positive relationships media organizations support pr objectives languages spanish negotiated portuguese negotiated english negotiated