first last business operations manager new york city ny 10000 firstlastresumewordedcom 1 212 1234567 professional experience resume worded new york ny business operations manager 2016 present overhauled existing employee onboarding processes resulting increase performance 30 average employees first three months oversaw development robust reporting customer support team improved customer nps 15 year year created coaching strategy sales development representatives leading new business performance 20 plan 2017 reduced overall headcount 10 exceeding revenue goals 15 grew lead onboard team 4 operations analysts identified manually intensive data collection tasks sales team worked engineering launch tools reduced manual work 100 hours month growthsi new york ny operations manager 20152016 20122016 managed team 15 outbound sales specialists exceeded sales targets 14m 2016 established monthly goals coaching sales development representative leading average yearly improvement sales 15 per sdr analyzed data identify potential upsell opportunities new clients leading 600k sales operations analyst 2012 2016 created onboarding documentation new interns used onboard 25 employees developed processes proactively identify underperforming paid acquisition channels resulting increase ad spend roi 15 generated reporting contractors identify areas improvement leading 10 increase performance resume worded new york ny assistant operations manager improved inventory control costs 20 reducing damages stockouts 20122013 managed 30 employees involved receiving packing picking shipping customer orders education growthsi business school master business administration minor management resume worded university bachelor business administration minor finance san francisco ca 20102012 new york ny 20072011 additional information techniques sdlc software development life cycle resource planning jira ms project technical skills software salesforce microsoft office suite tableau certifications operations manager bootcamp 2016 passed resume worded examinations