jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary customerdriven professional experience program management consulting managing global crossfunctional programs projects experienced collaborating crossfunctional teams stakeholders develop project roadmaps drive operational efficiency capabilities improve customer experience reduce cost strong communicator experienced working senior leadership csuite executives influencing multiple key stakeholders gain buyin effective storytelling negotiating internal team members vendors keep projects ontrack project management process improvement certified scrum product owner requirements writing resource allocation project planning agile waterfall methodologies soft skills team leadership relationship building problem resolution team collaboration complex problem resolution ability learn quickly adapt documentation reporting confluence visio power bi tableau domo sql server staff training skills project management tools ms project jira jira align ms planner procurement vendor selection management contractual negotiations budget control power apps power automate power bi blue prism sharepoint ms teams experience manager project management office 052022 current iron mountain madison wi maturing process reengineering automation program leading 2 developers 1 business analyst address concerns procurement purchasing tools processes ie ariba oracle globality slp fieldglass responsible change management efforts integrating different technologies create seamless experience customers associates maintain contact business unit executives assisted developing procedures identify track valueadded services developing continuous improvement program mapping procurement system process identify options boost productivity improve quality reduce costs project manager strategic planning 062020 052022 texas health human services commission socorro tx multiyear plan partnering finance hr develop hiring strategy maintain budget assist resource allocation managed crossfunctional team develop new kpi calculations leadership team gain insights business decisions oversee strategy integration external technology solution leading 3 developers 1 business analyst 1 architect 2 testers reduce fte hours effort supporting customer support documentation issues manage csuite technology portfolio reporting collaborating product owners squad leaders ensure department project portfolios deliverables aligned enterprise initiatives timing program manager procurement automation 062019 062021 control tec ann arbor mi developed 3 year automation reengineering initiative road maps established project timelines facilitated interviews key stakeholders create clear business requirements developed communication strategy update senior leadership team progress managed global cross function team create customer help desk solution address customers concerns multiple channels support phone servicenow tickets chatbot solutions resulted increase nps score 42 built led project team develop new process addressing vendors concerns regarding ontime payments resulting 4000 fte hours per year savings organization restructure led global crossfunctional project team automate 70 contract document process volume resulting reduction cycle time 5 days saved 900 fte hours per year led customer interface redesign website fidelity enterprise purchasing change management strategy address customer utilization rate resulting increased usage 72 managed mentored talented team 3 assocaites extensive training consistent feedback project manager pmo 052017 062019 fidelity investments city state forecasted scheduled monitored project timelines personnel performance cost efficiency created onboarding training program reduce upskill time new hires resulting 91 satisfaction onboarding process reduction skill time critical new associates 5 months 2 months analyzed procurement nps data comments leveraging text analytics software developed tableau dashboard showcase voice customer resulted presenting leadership developing program address process issues proposed solution developed strategy create portfolio project management ppm program creating process projects submitted prioritized allocated resources resulted increase 36 ontime project delivery oversaw implementation microsoft sharepoint stood document governance program creating process ensuring documents stored correctly tagged applicable confidentiality level senior planning consultant 012015 062017 fidelity investments city state responsible advising workplace clients fidelitys 401k offerings including investment strategies new product offerings benefits planning ability understand prioritize communicate partner requirements share new ideas concepts back external partners responsible implement communicate clients around 401k dc plans tax exempt plans retirement tools education training bachelor science economics business administration 012014 texas university college station texas accomplishments scrum alliance scrum master product owner recognized procurement employee month february 2021 outstanding performance team contributions created highly effective new program significantly impacted efficiency improved operations leadership team texas aspire resource group 20202022 leading communications career development