jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary highly motivated sales associate extensive customer service sales experience outgoing sales professional track record driving increased sales improving buying experience elevating company profile target market assessment skills project management consult clients gain detailed information used develop comprehensive project plans tasks process improvements ability devise implement processes procedures systems internal controls strengthen operations enhance customer satisfaction professional training development extensive knowledge electronic health care software clinical functionality relates clinic workflow including documentation orders medications relevant experience experience consultant 012014 present awarepoint palo alto ca currently contracted community health systems chs franklin tn work training manager coordinator manage training issues risks associated projects using standard tools processes collaborate chs project team populate establish training environments training activities apply principles adult learning theory group dynamics group facilitation needs analysis program design evaluation change management daytoday practice program offerings provide webex sessions well onsite training classes necessary ensure training sessions consistent regulatory clinical workflows work organizations solve issues create value maximize growth improve business performance assist follow evaluations recommendations improving usage software systems various clinics specialties advise clients use information technology meet business objectives overcome problems provide strategic guidance regarding technology infrastructures enabling major business processes enhancements project manager 012006 012014 vmlyr allen park mi provided strategic management operational oversight support teams consisting 6 direct reports 55 technicians output device service support including budget control production timetable status reporting clientproject team coordination quality assurance designed deployed several highly successful projects ground managing aspects projects including customer support client services operations quality assurance ensured monthly service level agreements met worked monitor track report progress project plan senior management accomplished project fielding deployment time within budget responsible comprehensive planning systems fielding deployment tasks budget created policies procedures incorporate day day activities output device technicians throughout army corp engineers asset manager configuration item owner 12000 output devices led dedicated nondedicated resources accomplish project fieldingdeployment phase promoted teamwork cooperation achieve objectives interacted internalexternal senior management client side organization side conducted weekly integrated project team meetings output device technicians support team asset management configuration management database processes procedures project lead 011999 012006 integrated electrical services inc andersonville tn provided technical support central office well site offices included windows 2000xp windows 20002003 server operating systems served project manager 18month private branch exchange pbx voice internet protocol voip conversion project served single point contact data network communication design development installation documentation problem resolution completed maintenance troubleshooting documentation network architectures including cisco switches routers virtual private networks vpns firewalls monitored administered print file application email servers implemented maintained network security policy master science management august 2003 education training florida institute technology redstone arsenal al management bachelor science computer information sciences may 1992 alabama university al computer information sciences activities honors skills army asset management budget business processes change management community health configuration management conversion client clients customer satisfaction customer support database documentation email senior management firewalls group facilitation information technology managing meetings exchange office windows 2000 windows 2000 needs analysis network security network networks operating systems pbx policies problem resolution processes program design evaluation progress project management project plans quality assurance quality assurance reporting routers servers service level agreements strategic strategic management cisco switches teamwork technical support troubleshooting voip workflow