william h john 5511 drive somewhere bc t3y 318 home 6555 333 9815 billjohnsommailproviderca information technology professional systems analysisprogramming network security experienced network specialist diversified experience demonstrated expertise maintaining operating systems networks providing technical support developing innovative solutions alignment business objectives proven success project managemeng combine expertise strangic planning quality control tom leadership solid qualifications network design developnient tenacious problem solver contimonsly seeking effective solutions complex problems excellent troubleshooting skills computer software platforms areas expertise nerwork configuration maintenance project management dacabase administration systems strategy architecture client relationship management technical infrastructure crossfunctional team leadership disaster recovery planning technical training support troubleshooting problem resolution quality work professionalism high regard peers customers evident everywhere look certifications certified platforms tools novell roben happy director somewhere networks incorporated technical proficiencies administrator cna certified network teclinician novell groupwisenovell network administration cerrified groupwise trainer microsoft certified professional mcp novell netware novell cluster services novell groupwise windows 98nt2000 xp windows 2000 server citrix metalrame novell linux desktop novell zenworks novell system tools consoleone mist manager groupwise email system tools microsoft word tixcel outlook ms project remedy elron internet monitor footprints oracle peoplesoft terminal emulation software professional experience abc networks incorporatedsomewhere bc network administrator 2000 present technical support 19952000 1995 present oversee maintenance windows 2000 2003 domains several warehouse locations including file pum exchange sql servers accurately configure employee laptop desktop computers support tracking accounting inventory daca integrity substantially increased systemwide uprine introducing network monitoring systems successfully measuredcalculated trends thereby alerting key staff members changes maintained high level security ensuring proper routing connections addressing vpn issues identifying problems diagnosing causes determining appropriate action played key role numerous major migration projects including novell servers windows server 2003 mip openmail exchange server 2003 continued