jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional attributes dedicated specialist specialized knowledge information technology administration eager contribute team success hard work superb attention detail possesses excellent technical writing organizational skills clear understanding policies implementation adherence thereof motivated learn grow excel providing exemplary customer service skills office operations supervisor classified access area security monitor verbal written communication project management coordination customer service inventory management information technology troubleshooting work history census enumerator 092020 current us census bureau city state planning quality assurance file management problem solving diagnostic interviewing building effective relationships obtaining updated contact information subjects verified data accuracy observing participants recording results coding data participant interviews conducting interviews participants assess eligibility explaining questions better detail interviewees allow truthful answers visiting assigned neighborhoods knock doors households yet participated 2020 census interviewing residents assigned areas explaining purpose 2020 census answering questions recording answers using smartphones provided census record information maintaining submit records hours worked miles driven expenses incurred performing job related duties meeting census field supervisor review procedures report issues concerns receiving updated instructions attending team meetings communicate census takers via phone office operations supervisor 122019 082020 us census bureau city state assisted management office functions daytoday activities required support various field operations provided daily training supervision clerks oversight office operations developing work schedules assignment preparation tracking conducted quality control checks fitd census issued apple devices performed data entry oversight shipment activities performed inventory maintenance scanning incoming outgoing census issued devices tracking databases ensure thorough reassignment device custody transfers itm internal external customers received returned devices separated employees isolated census mandated quarantining required ensure maximum safety covid19 pandemic provided troubleshooting desktop laptop computers electronic devices apple smartphones tablets issued census bureau inventory suppliers internal external customers conduct work performed weekly certificate compliance maintenance census core application databases ensure users compliant end license user agreements certificates performed employee validations created remedy tickets issued temporary password requests authenticate identification regional census network employees initiated vast arrays service requests onboarding established employees include entrance tickets employee role updates shared access folder requests reassignment requests work orders device breakfix requests etc coordinated individual duties careful evaluation clerks skill level knowledge increased department productivity 50 prepared inventory transmissions census issued devices ensure prompt delivery internal external customers training purposes conduct enumeration duties mission driven activities provided emergency overtime technical support ensure agency information technology objectives met order maintain mission directives kept physical files digitized records organized easy updating retrieval authorized team members assessed personnel performance implemented incentives teambuilding events boost morale established efficient workflow processes monitored daily productivity implemented modifications improve overall effectiveness personnel activities delivered expert clerical support efficiently handling wide range routine special requirements interacted customers professionally phone email inperson provide information directed desired staff members helped employees daytoday work complex problems applying motivational analytical strategies possesses strong working knowledge account admin console employee validation bmc remedy ticket service consoles airwatch agent ecase ocs skype business microsoft outlook password self service itms ownerdesigner apparel buyer 102018 052020 queens trinkets llc city state curator specialty designed clothing accessories hire per client basis studies current former fashion trends deliver unique customer experiences purchaser fashion adornments textiles tailoring garments shoes etc maintains customer database ensures bookkeeping compliant state federally regulated tax requirements ensures customer mailings ample postage expedient delivery parameters ensure project turnaround delivery completion liaises overseas distributors suppliers provide competitive fair pricing goods procured minimize excess costs customers resolves customer conflicts negotiated mutually beneficial agreements parties monitored social media online sources industry trends established optimized enforced business policies maintain consistency highquality standards across census operations managed 5 employees supervising daily tasks founderprofessional vocalist 012010 032019 serenades soldiers city state delivering quality vocal performance military events including promotions retirements significant ceremonial occasions observing choral leaders prompters cues directions vocal presentations working military customers understand individual musical performance needs delivered exemplary service maintaining excellent attendance records consistently arriving performances time applied knowledge harmony melody rhythm voice production individualize presentations maintain audience interest utilization musical performance skill set enhance foster sustain diplomatic relations abroad diplomatic assignment practicing singing exercises studying vocal coaches develop voice rehearse upcoming roles accomplishments coordinated community events recognize serving military us embassy cairo egypts 1st 2nd annual black history month programs classified access area security monitor 082016 082018 us department stateus embassy cairo egypt city state served first line defense disclosure classified information us embassy cairo considered critical threat danger posting escorted visitors hold security clearance throughout secured areas within embassy parameters order visitors conduct business well accompanied scanned approved materials cleared spaces processing shredding classified equipment incineration performed security monitoring foreign nationals employed embassy locally employed staff completed daily cleaning maintenance responsibilities per facility managers directives provided recommendations supervisors balancing project timelines work schedules meet goals collaborated supervisors review adjust work schedules holidays inclement weather shifting priorities necessary chaperoned red badge contractors noncleared areas needed perform routine maintenance inspections repairs served primary security monitor accompany outside contractors noncleared workers top two elevators repairs renovations 2015 elevators became flooded redesigned embassys 14th floor machine rooms layout optimize facility personnels performance output regarding pre assigned tasks provided consultation clean liaised key points contacts us embassy sections ensure proper access remove obstacles preventing work performed areas provided onboarding training new security monitors policies procedures processes within us organize controlled access area floors using colorcoded zone designations highlight materials store move different locations item disposal participated staff meetings special events professional development activities reported irregularities fire safety hazards maintenance us department state first line supervisors remained calm assertive mindful think critically problem solve stressful situations enforced security policies removed violators unauthorized individuals premises maintain safe environment greeted guests professionally courteously cultivate welcoming atmosphere making national security client safety top priorities checked identification persons entering exiting facility eliminate unauthorized visitors analyzed produced courseofaction reports escalated issues outside scope expertise management monitored employee activities confirming compliance security regulations reported irregularities fire safety hazards maintenance accomplishments performed 200 hours overtime security escort work including regular tour duty hours 2017 2018 ensure timely completion power washing embassy building exterior walls beginning ramadan commenced working hours adjusted accommodate personnel observing holiday festivities prevent injuries due intense summer heat increased customer satisfaction resolving work order request issues education google support professional certificate support fundamentals 112020 coursera mountain view ca admin console certificate 122019 decennial census learning center suitland md pega role certificate 122019 decnnial census learning center suitland md citrix desktop director certificate 122019 decennial census learning center suitland md bomgar training certificate 122019 decennial census learning center suitland md dapps training certificate 122019 decennial census learning center suitland md bmc remedy console training certificate 122019 decennial census learning center suitland md itms training certificate 122019 decennial census learning center suitland md workspace one certificate 122019 decennial census learning center suitland md seabees security escort training classified access areas 2017 us embassy cairo cairo egypt employee ethics training 092016 foreign service institute arlington va fact high threat security overseas seminar certification 082016 foreign service institute arlington va protecting personally identifiable information 082016 foreign service institute arlington va high school diploma 062000 pikeview high school princeton wv additional information currently holds secret level s2 security clearance awards program certificates us department state meritorious honor awardjune 2018 us department state extra mile awardmay 2018 us department state franklin award june 2017