jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary highly qualified results driven individual demonstrating strong interpersonal communication problem solving skills capable providing excellent customer service mentoring employees achieving company objectives motivated goaloriented impressive performance record highlights positive attitude building relationships administrative support product knowledge recordfile maintenance data entry strategic negotiation information verification problem solving team support accomplishments support customer service department working special call queue questions directly customer service representatives take technical support overflow calls senior customer service representative technical support coordinator working directly directly customers representatives network device solutions experience customer service advocate 092007 current bmw group jerseyville il display courtesy strong interpersonal skills customer interactionsresolve customer complaints concerns strong verbal negotiation skills build maintain successful relationships service providers dealers consumers process average 61 inbound customer support calls per hour customer support 012006 092007 advice chaser everett wa issued activation codes new existing customers helped customers track order equipment support customers billing account issues researched issues various computer systems databases resolve complaints answer inquiries education associate arts business administration 2015 university phoenix charlotte nc coursework business communications