jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary dynamic accomplished associate infrastructure operations 7 years experience configuring installing administering operating upgrading monitoring sustaining supporting existing data centers networks hardware software processes apps systems databases desktops peripherals infrastructure responsible service delivery across technology domains consumers including execution backup recovery disaster recovery related capabilities demo disciplined mind making precise judgments maintaining high proficiency code management ensure procedures aligned best practices well working independently within guidelines policies ongoing work may include general guidance new assignments implementing change enablement using itil achieve digital modernization elimination simplification reengineering automation lastly fosteringsharing existing policies practices including id opportunities recommendation exposure help close gaps policypractice skills track record visionary thinking delivering high quality coordination supporting members teams solution providers strong focus customer experience strategic tactical operational intelligence strong interpersonal communication collaborative skills lead businesstech teams drive technology infrastructure strategy direction across groups good understanding itil continuous improvement process change enablement good understanding modern distributed apps digital experience observability apm tools champion advocate communicate strategy architecture knowledge chaos engineering reliability site engineering perspective principles work history senior sales engineer xxx0 xxx1 eaton corporation sanford nc knowledge cloud computing saas iaas paas faas azure aws gcp understanding monolithic microservices apps encapsulated docker container monitoring users real timesynthetic transaction distributed stack tracing code profiling system infrastructure data security architecture enhance security posture reduce exposure adhering policies rules compliance healthperformance monitoring sqlnosql experience auditing security policies ensure smart adhere cia triad boosted operation visibilityintelligence identifying qualifying driving opportunities across channels acting trusted company resource coordinating diverse teams help customers implement new technologies realize roi within months improved methods review customers fostering growth despite market challenges leverage agile development principles help guide planning execution solution technologies performed swot championed innovation providing detailed presentations stakeholders evaluateact production readiness technology solution implementations app deployments assisting others need help provide positive way promotes confidence senior enterprise monitoring architecture 2017 2019 federal working group inc city state built roadmap mature operational intel providing realtime analytics emphasizing continuous improvement recommending optimized approaches project management reduce cost designing implementing next gen noc maintain technical business knowledgeacumen skills including emerging trends technologies guided modernization tools eliminating physical servers migrating virtual reengineering osapplications authored handbook convey best practices lessons learned ensuring incidents impacting technology availability resolved within policy standards spearheaded automation involves proactive monitoringalerts large organization occ taking immediate actions resolve technology service disruptions occur enterprise monitoring architecture lead 2015 2017 federal working group inc city state constructed roadmap provide automatic response realtime analytics visibility establishing contingency plan expanded expertise every opportunity emerging technologies platforms realize saving automation built comprehensive visibility covering kpistrends generated refined road map selfhealing failover fault tolerance became template similar projects protected assets via qualys vulnerability management offered technical reporting relevant leaders handled indepth skills gap analyses ensured ontime results technology platform evaluation selection deployment data conversion platform integration support leadership efforts requested technology budgeting roadmap alignment onboarding build contingency plan ensure critical systems prioritized lessen downtime recovery telecom engineerproject manager assistant 2014 2015 federal working group inc city state used best practices updating sites network devices remaining within budget reengineered cisco ios meet emerging goals despite major roadblocks facilitated smooth upgrade digital voip reduced overall cost ownership increased efficiency ensuring operational support production solutions services automated field ops optimization test 3hrs 5min 60 sites saving 175 hrs annually provided internal advising engineers similar automation initiatives conducted simplification site tech refresh establishing processes checklists vendor best practices lead initiative build hub share knowledge across organization established bridges drove conference setup organized av support tickets became trusted resource pm organization delivery milestones lessons learned post mortem perimortem education bachelor science information systems university maryland baltimore county catonsville md certifications sentryone certified trainingxmatters integration certification basic expertluma design thinking practitioner solarwinds certified professional solarwinds information technology infrastructure library itil v3 exim microsoft certified solutions expert pearson vue comptia security pearson vue hit pro onc us department hhsms office specialist certified pearson vue