jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary knowledgeable network support engineer bringing 8 years experience helpdesk support network administration device support competent using technical skills root cause analysis techniques resolve failures maintain user productivity desire longterm position room career advancement goal become architect network economy passion help solvetroubleshoot network computer related problems fight unwanted intruders skills designing cisco ios lan wan wireless aps technologies troubleshooting computer maintenance skills windows linux os data gathering analysis planning team management remote connection virtual machines project management collaboration coordination mastery ms words excel powerpoint experience network engineer 032018 current elliot health system remote manchester nh data management recovery critical thinking active listening multitasking network configuration decisionmaking fault isolation technology planning network debugging routing layer3 switching protocols network operations process development managed network performance implemented changes improve efficiency produced system configurations procedural documentation physical network diagrams configured routers switches firewalls wireless controllers access points type communication hardware deploy manage lan wan wireless networks contributed development 2year roadmap planning forecasting implemented cisco aci application centric integration technology combine cloud computing data center management provided smooth communications configuring lan technology wireless access points controllers installed supported maintained 4 file servers network access 30 users maximized network availability performance monitoring troubleshooting resolving outages scheduling upgrades provided handson troubleshooting routing switching resolve issues 90 efficiency assisted various departments maintaining network security configuring remote routers firewalls engineered networks l2 l3 switching involving catalyst 7500 9500 switches maintained smooth operations software hardware 90 network uptime remote access lan wan collaborated 4 teams support new network installation crossfunctional solutions alignment business strategies improved efficiency defining networking standards procedures service levels 3 business locations implemented tested validated maintained networking services according solution designs responded promptly information assurance notifications detect vulnerabilities protect clients reviewed system logs determine usage levels bandwidth performance system security target inefficiencies implement appropriate solutions maintained production network according company slas fulfill agreedupon client specifications network support engineer 082016 current interactive brokers llc washington dc eradicated multifaceted network issues involving hardware software power communications maintained production network according company slas fulfill agreedupon client specifications headed performance capacity planning auditing monitoring analyzing reconfiguring network environments future scalability improve network performance 100 improved efficiency defining networking standards procedures service levels 3 business locations maintained hardware software networks assisted installation upgrade servers installed maintained voiceover ip vtc devices checking customer availability various networks assisted various departments maintaining network security configuring remote routers firewalls collaborated 3 teams support new network installation crossfunctional solutions alignment business strategies maximized network availability performance monitoring troubleshooting resolving outages scheduling upgrades slashed expenses increased allocation available resources auditing schedule cost contract performance installed supported maintained 3 file servers network access 30 users engineered networks l2 l3 switching involving catalyst 6500 catalyst 9500 switches met stakeholders presented indepth information hardware software products delivering expertise make appropriate purchasing decisions conducted scheduled maintenance every week nonpeak hours uninterrupted service provided handson troubleshooting routers switches resolve issues 90 efficiency implemented tested validated maintained networking services according solution designs provided smooth communications configuring lan technology wireless access points controllers configured implemented cisco asa firewalls provide clients comprehensive security antivirus protection virtual network capabilities configured routers switches firewalls wireless controllers access points deploy manage lan wan wireless networks produced system configurations procedural documentation physical network diagrams configure multisite networks use proper routing protocols resilience performance build managed active directory environments small large forest multisite maintained infrastructure performance monitoring performance tuning troubleshooting surfaced issues developed tested evaluated installed network upgrades meet organizational performance thresholds secured network access installing firewalls establishing login credentials maintaining documentation govern entry evaluated system availability throughput latency lead network planning installation configuration testing installed wiring cabling devices establish repair improve network operations imaged os software deployments throughout system addressed implementation concerns created updated technical documentation network installations changes existing installations network administrator 082012 072016 agendia irvine ca performed routine troubleshooting network monitoring checking systems met federal regulations security transferred private folders new exchange servers collaboration network administrator oversaw windows domain move proactively addressed obstacles managed employee access including security roles permissions delivered software patches network computers performed regular data backups ensure security processes compliant handled maintenance tasks promote improved network availability determined issues causing performance problems implemented troubleshooting methods prevent system failure created thorough knowledge base information detailing troubleshooting system configuration rolled help desk team participated oncall shifts certain times including holidays weekends case system networkrelated emergencies delivered high level support maintenance network systems including hardware software applications maximize efficiency reduce bottlenecks deployed software patches alleviate vulnerabilities assessed expenses planned projects control spending stay within budget provided troubleshooting testing support network tracked network telephony devices performance load threshold metering backed data regular basis consistently updated disaster recovery procedures prepare security incidents supervised configuration local area network wide area network corporate internet system maintaining network efficiency upgrades updated internal outside vendor software whenever new releases became available maintained strong working relationships vendors outside consultants built monitored companys virtual local area network maintained documentation configurations maintenance form reports component labeling technical diagrams monitored system upgrades included patches service packs hot fixes new configurations handled network configurations hours weekends alleviate downtime maintain smooth operations streamlined network operations resulting improved delivery times higher level customer service across 4 locations 30 onsite users construction estimator 062006 062012 clyde companies inc pueblo co monitored project expenses developed preconstruction estimates managed project estimates design specifications construction documents efficiently completed material orders resulting projects completed time budget analyzed blueprints documentation prepare time cost labor estimates assessed buildings grounds prepare estimates restoration work determined project scope boundaries time frame possible complications produce accurate estimates consistently followed customers determine satisfaction levels administered site meetings walkthroughs pricing purposes developed updated cost estimates documenting relevant information jobs internal database communicated clients teammates gather information regarding project budgets schedules objectives optimize plans maintained confidentiality client prospective client information protecting individual interests business partnerships education training baccalaureate certificate civil engineering 062005 technical high school cisco certificate cisco networking 082012 cisco academy google support professional certificate 04xxx1 coursera online activities honors cisco alumni member alumni association anglophone architects cameroon accomplishments consistently maintained high customer satisfaction ratings recognized employee year 2017 outstanding performance team contributions certifications google support professional certificate cisco certified network associate ccna ccnp 1 implementing cisco ip routing cisco id csco12116814