jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary manager 12 years background customer service finance leadership branch management vast knowledge finance regulatory requirements general bank operations enthusiastic energetic leading staff exceed sales goals delivering excellent customer service dedicated team player experienced overseeing operations individual multiunit facilities developing successful programs improve profitability diligent driven individual achieved success variety roles increasing levels responsibility effective communicator teambuilder strong analytical management organizational skills bba banking 2015 strayer university charlotte nc high school diploma college preparatory 1999 holly hill roberts high school holly hill sc branch banking coordinator 032013 current education experience bluegreen resorts hershey pa supervise participate daily operational functions branchs teller area ensure timely efficient completion client transactions proactively manage daily salesquality referral process assist hr recruiting interviewing selecting oncoming associates research balance transactionsdaily reportscompleted corrections timely manner daily vault operationscash master assist risk management practices responsible staffing scheduling branch complete staff developmentperformance reviewssalary administration ensure operating procedures followed outlined branch operational manual bom guest service agent 032012 052015 first busey corporation port charlotte fl greets registers assigns rooms guests maintaining confidential information relates guest records promptly effectively deals guest requests complaints answers routes calls appropriate takes guest messages accuracy responsible cash drawer contents transactions shift night drops necessary maintains accurate records including cash flows registration cards reservation cards property walks answers inquiries pertaining hotel services registration guests travel directions preferred experience onq software service manager ii 062007 012012 wells fargo city state ensure policies procedures security guidelines followed educate customers products services alternative solutions maintained compliance vault deposit logs risk mitigation conducted spot coaching ensure tellers convey quality customer service exhibited effective leadership skills motivating teams meet company goals assisted hiring terminating training createdmaintaineddelivered performance evaluations employees performed initial audits reports randomly monthly basis managerauditor 022004 062007 hampton inn city state processed guest payments room charges food beverage charges phone charges greeted registered guests issued room keys delivered requested items guests rooms processed credit card transactions checkout process supervised front desk staff monitored appearance performance front desk staff fostered strong working relationships hotel departments performed bookkeeping activities balancing accounts conducting nightly audits recorded guest comments complaints referring customers managers necessary directed personnel training labor relations activities served link management employees handling questions interpreting administering contracts helping resolve workrelated problems skills accounting accounts payable accounts payable receivable auditing balance sheet billing bookkeeping budgets cash receipts closing coaching excellent communication hardware conflict resolution contracts credit checkout process client customer relations excellent customer service customer service finance financial forecasting forklifts hiring human resources management human resource hr internal audit internet connectivity labor relations team building leadership skills loss prevention managing marketing money 97 operations management payroll performance reviews personnel policies processes process improvement quality quality control recruiting research risk management sales scheduling shipping staff development staffing telephone telephone etiquette phone time management trainer warehousing