professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom driven front desk agent highly skilled managing reservations telephone calls customer inquiries poised professional total commitment guest satisfaction wellversed mitigating customer dissatisfaction prompt service diplomatic communication organized dependable candidate successful managing multiple priorities positive attitude willingness take added responsibilities meet team goals skills multiline phone systems problemsolving skills cash handling active listening teamwork collaboration computer skills work history hotel front desk receptionist 012016 062021 morning star company santa nella ca collaboration welcoming guests supply stocking time management problemsolving written communication operated multiline telephone system independently handle number calls day answered questions addressed resolved escalated issues management personnel satisfy customers welcomed customers friendly greeting answered general questions gathered nature visit directed specific offices collected product service payments clients updated account balances interacted vendors contractors professional services personnel receive orders direct activities communicate instructions completed late checkins directed guests rooms facilities welcomed new arrival pleasantly confirmed reservations identification collected room deposits fees payments liaised housekeeping maintenance staff address requests complaints made guests informed guests hotel security features offered details regarding fire emergency procedures confirmed relevant guest information payment methods prevent fraud resolved servicerelated problems documented actions system greeted guests front desk engaged pleasant conversations managing checkin process reported facility room maintenance problems appropriate personnel immediate remediation promoted local entertainment sporting events offered details assist patrons contacted housekeeping staff maintenance department immediately resolve guest room issues edit add collaborated team members handle guest requirements checkin checkout call center agent 082014 022015 old national bank brooklyn center mn delivered exceptional customer service every customer leveraging extensive knowledge products services creating welcoming positive experiences sought training opportunities enhance customer relationship management abilities boost satisfaction scores addressed escalated customer service issues sent sales service teams save customer relationships assisted number customers answering questions responding inquiries handling telephone requests researched evaluated suppliers vendors based quality price selection availability distribution capabilities responded customer requests products services company information received multiple positive reviews acknowledging dedication excellent customer service maintained high levels customer satisfaction retention action action resolved concerns products services help retention drive sales project assistant 072013 122013 city enid ok enid ok conducted thorough research using diverse resources assist professional staff routine special project tasks handled administrative duties filing errands worked senior leadership complete complex projects time underbudget tackled array tasks watchful eye job title delivered topnotch administrative support office staff promoting excellence office operations answered multiline phone system routing calls delivering messages staff greeting visitors worked closely manager provide effective assistance specific aspects business operation supported program leaders administrative support duties sent email reminders regarding upcoming volunteer events community leaders civic groups provided immediate responses questions volunteers education bacherlors international relations 022014 universidad del norte barranquilla colombia professional international relations emphasis international economics interest international commerce customer services social works languages spanish negotiated english negotiated french negotiated