experience education skills halie kertzmann 684 creola forge dallas tx phone 1 555 125 5071 senior employee advocate san francisco ca 122013present provide day day support employee advocate questions specific client knowledge system trion interaction management system tims etc perform supervisor duties absence supervisor provide professional communication personalized service perform duties special projects assigned mentor guide coach train employee advocates remain date continuous education meetings mentoring peer feedback trion university research identify resolve issues senior partner advocate los angeles ca 092008 072013 effectively troubleshoot resolve partnerraised support cases using incident management tool zendesk identify remediate opportunities process improvement provide regular coaching partner advocates region maintain knowledge case statistics region incident management statistical reporting callout new information collaborate fellow partner advocates consistent basis problem solvingjudgment act primary support team contact region senior care advocate boston 022004042008 provide model recoveryoriented practices working allied systems providers individuals mental health challenges performing care management activities ensure patients move continuum care efficiently safely assists development treatment plans refers patients disease management case management programs documents activities according established standards document provide ongoing review clinically high risk high profile situations works less structured complex issues university delaware bachelors degree behavioral health proficient time management ability organize manage multiple priorities excellent customer service skills ability resolve conflict management within direct customer service environment ability communicate different business areas levels organization computer proficiency microsoft word excel outlook ability bring clarity ambiguous situations ability coordinate efforts appropriate operational business teams involving appropriate business resources often influencing without authority strong analytical problem solving skills able perform variety duties often changing one task another different nature impending deadlines andor established timeframes able establish maintain cooperative working relation