jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary selfmotivated analytical value driven safe scrum master 10 years experience facilitating delivery value supporting crossfunctional teams servant leader solid understanding experience delivering agile waterfall project management methodologies certified scrum master csm safe advanced scrum master sasm shell edge certification white belt proficient agile frameworks project management waterfall methodology documentation management risk identification risk mitigation planning quality assurance certifications skills analytical skills planning coordination teamwork adaptability selfmotivated professional compassion customer interaction work history scrum mastercoach 102019 current assurant leawood ks supporting teams using servant leadership style leading example scrum master three agile teams 8 team members per team consistently identifying process changes required accelerate development removal recurring impediments use jira tool manage projects teams improved transparency guiding coaching scrum teams agilescrum practices values continuously removing team impediments coaching team members facilitating time boxed scrum ceremonies backlog refinement daily standup sprint planning sprint review retrospectives utilize jira reporting keep customers stakeholders loop latest team level information investigating escalating delivery issues senior leaders help improve quality products developed encouraging use industry standard engineering practices coaching product owner backlog prioritization maximum value delivery customer scrum master 022017 102019 sunrise senior living santa ana ca organized facilitated scrum ceremonies daily standups sprint planning backlog refinement sprint reviewsdemos retrospectives maintained teams scrum board information radiators mentored coached team members agile values principles practices frameworks enabled team become selforganizing selfmanaging achieve improvement goals maintaining strong working relationships stakeholders improved visibility facilitating encouraging supporting crossteam coordination collaboration acting change agent helping build support learning environment continual growth maintaining metrics data necessary provide visibility progress quality value stakeholders pmo project manager scrum master 062014 012017 shell oil city state developed initiated projects managed costs monitored performance updated operational methods oversaw accounting procedures tracked information compiled data improve efficiency responsible data analysis management reporting stakeholder engagement work streams bg integration program identify manage risk issues project work stream program level orchestrated projects within strict timeframes budget constraints solving complex problems working closely senior leaders modified directed project plans meet organizational needs estimated expected changes business operations made proactive adjustments employee schedules inventory levels address needs project manager 032011 062014 tesoro corporation city state updated operational methods oversaw accounting procedures tracked information compiled data improve efficiency fostered relationships vendors foster positive working relationships developed initiated projects managed costs monitored performance lead scrum meetings ensure successful deployment applications user machines companywide ensured business units informed engaged operational ownership presented golive schedule roadmap socialized team ensure organization readiness oversaw annual budget handle supply labor maintenance needs achieved project deadlines coordinating contractors manage performance increased operational efficiency developing improved filing systems confidential client records reports maintained professional demeanor staying calm addressing unhappy angry customers oversaw supply chain supported tech transfer projects batch release testing change management resolution customer complaints resolved allocation resources using excel analysis resource leveling ms project bba accounting business management texas southern university houston tx education