jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 career overview macintosh expert 20 years technical customer support roles experience backend programming relational databases developmentmaintenance complex critical systems wireless system design pointtopoint networks qualifications apple certified technical coordinator apple certified support professional apple certified associate mac integration apple certified help desk specialist specialist apple certified macintosh technician certified alvarion system specialist technical help desk experience voiptelecom installation support remote systems support network asset management accomplished mobile devices education training nyack college nyack ny 1993 bachelor science psychology candidate degree skills apple support apple workstations apple servers ipad iphone mobile device management apple remote desktop xsan network support open directory tcpip dhcp dns voip vpn afp smb ftp nfs san html php alvarion ubiquiti software support filemaker pro filemaker server ms office suite adobe suite final cut pro maya work experience hcl technologies ltd consultant erie il 2004 092014 worked clients nationwide analyze computing network needs install appropriate solutions within organizations budget served database administrator filemaker filemaker server running various operating systems troubleshot resolved internet connectivity general software hardware issues macintosh windows client server machines installed wired wireless networks including pointtopoint wireless communication towers installation support various home automation control systems systems installed configured network camera systems site remote monitoring managed user account permissions file servers managed calendar email file sharing backup dhcp dns vpn ftp web hosting various servers installed maintained accounting solutions monitored network traffic systems ensure uptime designed custom database solutions meet clients needs troubleshot routing switching issues various wired wireless networks installed network backup systems clients using disk based tape libraries installed configured xsan network breeo director kinzers pa 072009 072012 director organic farm network support mixed network macintosh windows clients wireless pointtopoint design installation filemaker development support web design shopping cart installation daily maintenance macintosh workstations servers maintained daily backups raid system troubleshot user permission issues workstations storage area installed network cabling managed switches routers network traffic analysis improve network performance reliability installed voip system allowing interoffice communication reducing total cost service installed maintained web based help desk ticketing system track user support issues resolutions sumitomo rubber macintosh support specialist tonawanda ny 042000 042004 maintained network 100 macintosh windows clients software support creative print video 3d applications installed render farm 3d rendering designed installed digital asset management solution design teams allowing users network access digital media daily system maintenance apple workstations servers support audiovideo3d clients managed monitored storage usage video capture managed backup archive system using disk based tape libraries troubleshot windows desktop server connection storage issues active directory integration traveled proposal teams various locations provide audiovideo network support presentations installed network cable rack mounted routers switches kvm servers raid storage tape libraries digital asset management storage solutions abh hospitality management sales webmaster el paso tx 081999 042000 established maintained contacts corporate customers designed new company website installed new point sale system designed installed web based shopping cart system installed network cables switches routers troubleshot network connection wireless network issues installed upgraded workstations servers sales computer network systems software compusa business center manager city state 1999 111999 created marketing plans management store employees including scheduling payroll sales training responsible business aspects sales including servers workstations network software hardware network training network installation worked upper management create incentive programs employees improved call response time business center garrett park guitars general manager city state 041997 111998 designed installed new point sale solution designed new company website general accounting bookkeeping retail store personnel management digitized product inventory use web promotions publications installed network cabling switches routers bitznbytes computer center sales purchasing city state 1996 031997 identified prospective customers using lead generating methods responsible creating implementing advertisements promotions developed price catalog marketing materials distribution house reference worked closely ceo developing sales strategies managed purchasing receiving store inventory installed network cable switches routers