professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom business analyst 5 years experience successful responding shifting business needs priorities wellversed operational assessment strategies functional analysis methodologies businesses different sizes seasoned collaborator experienced meeting needs improving processes exceeding requirements team environments diligent worker strong communication task prioritization skills skills human resource information system hris test case scenarios staff management product development compiling data spreadsheet development business requirements business process mapping strategic planning competitive market analysis work history business analyst 072021 current arrowhead credit union rancho cucamonga ca requirements analysis work organizing prioritizing program testing user expectations business processes procedures word processing requirements definition user acceptance testing uat client meetings business software applications applied honed problemsolving skills analyze resolve issues impacting business operations goal achievement conducted interviews key business users collect information business processes user requirements analyzed key aspects business evaluate factors driving results summarized presentations improved business direction prioritizing customers implementing changes based collected feedback developed controlled execution reporting analytics multiple operations departments developed shortterm goals longterm strategic plans improve risk control mitigation business analyst 042019 072021 arrowhead credit union riverside ca elicited gathered user business requirements open end discussions surveys keyholder customers subject matter experts define scope requirements business support product life cycle analyzing data inform business decisions elicited stakeholder feedback input interviews surveys responsible process flow documentation use case documentation needed assigned projects involved documentation various phases software development life cycles experienced working teams product owners define value userdriven product roadmaps transform actionable user stories sprint plans identified process inefficiencies gap analysis outlined sensible solutions met stakeholders establish favorable business relationships support mutually beneficial interests evaluated trends understand competitive environments assess current strategies assessed impact current business processes users stakeholders evaluated potential areas improvement reviewed contracts agreements identify potential risks ideal mitigation strategies employed strong program management skills successfully define manage ongoing initiatives designed control implementation risks business analyst 062016 032019 arrowhead credit union highland ca provided assistance defining sla ola incidents requests organizational application level coordinated participated servicenow incidentrequest management testing lifecycle unit regression integration user acceptance made sure critical major incidents addressed within sla sending critical alerts incidents worked agile method environment implemented changes required businesowners regular basis identifying documenting tracking reporting escalation incidents result service outage supported deployment servicenow system migrations remedy servicenow business process lead utilizing experience itil process space implementation governance incident problem change management capture review itsm process requirements translate user stories servicenow agile development module perform process maturity assessment reviewing current process state future process state help optimize itsm transformation write review qa uat test scripts perform testing stories developed moved qa interact subject matter experts application development implementation support production support staff define functional specifications meet users requirements servicenow platform facilitate review session product owners enduser representatives prior deployment production instance collaborate business design implement services servicenow platform education bachelor science urban planning university lagos lagos certifications certified scrum master certified system administrator view