jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary passionate professional representative leads outreach efforts strategic direction daytoday function management proven talent building relationships influencing others gain support commitment excellent presentation communication skills comfort working fastpaced environment gogetter representative works closely business development professionals meet objectives achieve revenue goals engages consumers business leads educate products services offered generates new business opportunities using proven processes prospect business leads close new accounts price negotiation call center operations data entry calm professional pressure pos systems ordering platforms verbal written communication upselling products services understanding customer needs customer data confidentiality call documentation skills upbeat positive personality responding difficult customers efficient detailoriented spanish fluent payment processing computer skills ms office call volume quality metrics sales quota achievement experience education customer representative 102019 current arbor company gambrills md met exceeded performance goals approaching interactions organized relationshipdriven approach listened questions concerns customers order provide answers responses provided excellent customer service quickly resolving issues responding inquiries maintained courteous friendly atmosphere guests improve overall satisfaction customer service standards kept track every interaction training reporting auditing purposes assisted 100 customers answering questions responding inquiries handling phone requests average 8 minutes looked account histories service histories see patterns issues needed addressed kept customers happy implementing forwardthinking strategies focused meeting needs resolving concerns kept track incoming customer inquiries via phone fax electronic database systems gathered customer feedback made recommendations management processes ensuring customer satisfaction future interactions exceeded performance goals approaching interactions resourcefulness organization customercentric solutions met consistently exceeded revenue quotas promoting products services routine calls charge maintaining computerized data bank analyzed customer data identify problems develop potential solutions ensure highquality service caregiver 012017 092018 beacon roofing supply inc birmingham al maintained clean wellorganized environment client happiness safety improved patient outlook daily living compassionate care observed patients changes physical emotional mental behavioral condition injuries created safe positive living situations clients communicating family staff concerns challenges followed care plan directions administer medications laundered clothing bedding prevent infection aided mobility independence disabled individuals continually monitored safety examined treated patient lacerations contusions physical symptoms referred patients medical professionals necessary made beds swept floors sanitized surfaces support activities daily living maintained daily living standards assisting clients personal hygiene needs assisted patients daily personal hygiene sales 092017 032019 otg saint paul mn organized racks shelves keep store looking nice worked internal team promotional programs handling returns refunds accordance company policies resolved customer complaints professional manner prioritizing customer satisfaction maintain high level display visual merchandising ensure stores elegant appearance charge communicating customers ensuring needs met charge collecting payments goods services provide make certain customer receives exceptional service handled customer complaints professionally putting customer satisfaction first operated cash register collected payments provided accurate change cashier team lead 032014 122016 kfc city state assisted training new cashiers customer service team members increase speed onboarding assisted management developing managing employee improvement strategies encourage exceptional performance staff inventoried stock placed new orders maintain supplies expected demand directed cleaning trash removal sanitation procedures keep aisles register area organized oversaw work cashiers identify strengths weaknesses customer service payment processing merchandising plans trained new team members cash register operation stock procedures customer services learned roles departments provide coverage keep store operational rectified discrepancies accounting records cash drawer researching daily transactions pinpoint issues answered customer questions provided store information directed customers designated store areas education training high school diploma 062018 goal academy trinidad co