jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary customer service loyalty time management service measures relationship management product knowledge support key account management process simplification resourceful accomplished office manager extensive office operations personnel organization expertise administrative assistant focused driving productivity leveraging strong front office management skills personable executive assistant capably maintains open lines communication among senior executives board members shareholders middle management administrative staff receptionist answers high volume incoming calls handling inperson inquiries clients colleagues flexible hardworking drive succeed experienced general manager ability develop nurture longterm relationships technical creative organized selfstarter superior followthrough marketing experience building rapport fostering mutually beneficial relationships rapid learner brings excitement enthusiasm work team executive assistant seeking opportunity showcase diverse background business management ability facilitate multiple projects simultaneously highlights microsoft office proficiency excel spreadsheets resourceful business writing dedicated team player meticulous attention detail resultsoriented self directed time management professional mature strong problem solver advanced ms office suite knowledge strong interpersonal skills understands grammar proofreading human resources management hrm quickbooks expert selfstarter leading large organizations agile development methodologies identifying risks strategic positioning contracts strategic planning b2b sales service mobile technologies services social media networks travel administration education ashford university clinton iowa february 201 bba business administration coursework includes economics coursework includes entrepreneurial management coursework includes organizational behavior minor marketing coursework international finance statistics microeconomics accomplishments coordinated department functions team 10 employees increased office organization developing efficient filing system customer database protocols received merit raise strong attention detail exemplary customer service teamplayer attitude received 8 exceeds expectations ratings performance reviews met monthly sales goals 11 months straight leadership served key contributing member leadership team experience firstbank management trainee glendale co 052014 072015 work managers plan direct work organization help set policies evaluate work output receive classroom instruction subjects related rotational experience attend lectures watch guest speakers create projects oral presentations take tests work different departments gain perspective including marketing sales customer services purchasing merchandising personnel departments handle established accounts gain familiarity adhere guidelines formal written training program attend periodic evaluations participate store management interviewing hiring training employees use company reports analyze sales gross profit inventory activity work management develop implement actions protect company assets profitability use computers various applications database management word processing create maintain enter information databases managed team 7 professionals served mentor junior team members verified logged deadlines responding daily inquiries omaha steaks retail sales associate snyder ne 022013 092014 build customer confidence customers making store experience interactive engaging reassuring maximize customer experience solving whole problem opposed pushing products maintain visual appeal store make effective use store displays interactive devices customers keep abreast rapidly evolving tmobile technology develop positive customer relationships computed sales prices total purchases processed payments described merchandise explain operation merchandise customers maintained knowledge current promotions policies regarding payment exchanges security practicesplaced special orders called stores find desired items recommended merchandise based customer needs operated cash register process cash check credit card transactions administered point sale opening closing procedures replenished floor stock processed shipments ensure product availability customers explained information quality value style products influence customer buying decisions facilitated monthly quarterly physical inventory counts ch robinson worldwide inc wireless consultant union city ga 032011 112012 possess ability supervise subordinate clerical staff permanent intermittent basis required contributed teams explosive productivity lead 155 branch growth security documents quality assurance compliance effectively communicate product service information feature functionality billing procedures equipment usage customer proactively followup customer sale guarantee e product customer satisfaction effectively process customer bill payments built loyal customer base creating long term relationship led major three business accounts effectively perform back office duties including inventory repair accessory stock shipping receiving repairs third party repair vendor basic handset repairs andor system upgrades met sales objectives recognized top salesperson 2011 2012 operate office equipment fax machines copiers phone systems arrange repairs equipment malfunctions identified prospective customers using lead generating methods performing average 60 cold calls per day participated various incentive programs contests designed support achievement production goals developed tool track monitor personal sales opportunities deals progress finished contracts described use operation merchandise customers exceeded targeted sales goals 75 placed special merchandise orders customers ch robinson worldwide inc counter manager visalia ca 092006 032008 general direction performs advanced technical secretarial administrative work form difficult varied used advanced administrative computer skills including use microsoft office support upper management operations facilitate department meetings provided effective customer support troubleshooting 20 incoming customer calls solved 60 customer issues daily answers various inquiries personally assists public phone person fielded 20 customer inquiries personally person daily basis selected key person participate screening interview process potential employees set mallas manage paper electronic filing systems recording information updating paperwork maintaining documents attendance records correspondence material hired trained sales staff new store location determined merchandise price schedules discount rates monitored customer preferences determine focus sales efforts generated monthly annual sales reports maintained friendly professional customer interactions sitel corporation customer service representative city state 052005 082006 researched competitors products daily directly compare features benefits customers sales presentations developed customer trust generated additional sales executed consultative sales approach listened clients wants needs satisfy customer expectations consistently met exceeded daily sales goals trained team 20 speakingpresentation skills contextual word usage product knowledge execute research yield best results delivered topnotch customer service addressed needs issues timely accurate manner ensured customer satisfaction achieved acquired additional training managing customer complaints accomplished mutually beneficial outcomes retaining customer satisfaction developing strong client base answer telephones give information callers take messages transfer calls appropriate individuals charter one bank customer service representative city state 2003 032005 codeveloped executed powerpoint sales presentations delivered audience 810 potential customers account options consistently metexceeded goalsopened average two new accounts daily charged responsibility 10000 doubleverified amounts daily reconciliation resulted 100 accuracy accountability developed broad depth knowledge products services attended extra training programs obtained additional study materials take full advantage available information supported business operations exerted superior effort regularly offered stay shift ensure representatives balanced correctly money accounted opened new customer accounts including checking savings lines credit managed opening closing times main branch processed sales referrals promoted bank services products resulting number branch sales increase established new customer accounts including checking savings lines credit loans balanced daily cash deposits bank vault inventory zero error rate processed cash withdrawals assembled instore marketing displays adhered charter ones security audit procedures researched resolved customer issues personal savings checking lines credit accounts examined checks identification endorsement processed treasury tax loan payments reported daily averages shortages operations department skills administrative approach basic benefits billing business operations clerical oral client clients customer satisfaction customer services customer service customer support databases database management direction training employees fax machines features filing gross profit hiring instruction inventory managing marketing materials meetings merchandising excel money microsoft office office outlook powerpoint word microsoft word office equipment personnel phone systems copiers policies presentations presentation skills product service information speaking purchasing quality assurance receiving recording repairs research sales secretarial shipping store management take messages telephones phone training programs troubleshooting upgrades word processing