jessica claire montgomery street san francisco ca 94105 555 4321000resumesampleexamplecom professional summary dedicated customer service representative provides exceptional customer service active listening problem solving skills strong problem solving aptitude customer service award exceptional workflow management exceptional communication skills work history 062008 012010 member service associate trinity health corporation ms windows proficient creative problem solver adherence high customer service standards excellent time management skills ensured superior customer experience addressing customer concerns demonstrating empathy resolving problems spot asked openended questions assess customer needs managed customer calls effectively efficiently complex fastpaced challenging call center environment 062006 072008 customer service specialist ii thermo fisher scientific inc met exceeded service quality standards every review period managed high call volume tact professionalism processed payments endorsements quotes cancel requests ordered reviewed motor vehicle reports members daily basis advised various state guidelines requirements reviewed granted exceptions policy reinstatements based variety items ie policy term pay history business guidelines companies best interest 062004 072005 claims adjuster amtrust financial services inc answered customer questions regarding deductibles evaluated insurance policies analyzed damages determine coverage interviewed obtained statements insureds claimants arranged services behalf customers claimants contacting repair facilities towing services rental car companies needed reviewed new files determine current status injury claim develop plan action recipient multiple positive reviews acknowledging dedication excellent customer service 071999 072004 senior customer service representative repay holdings corporation answered average 80 calls per day addressing customer inquiries solving problems providing new product information educating caller state specific insurance requirements making various exceptions order maintain insureds business team resource provided assistance experience knowledge complex billing issues escalated calls solved unresolved customer issues met exceeded service quality standards every review period education carson city high school carson city nv 89701