professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom 8 years professional experience design develop build deployment web applications 3 years practicing devops cloud automation quality engineering dedicated devops professional history meeting company goals utilizing consistent organized practices customer focused superior communication skills expertise various technical platforms skilled working pressure adapting new situations challenges best enhance organizational brand skills cloud platforms aws azure source version control git github svn git github bitbucket gitlab azure git iac puppet ansible terraform cloudformation frameworkdevops tools sonarqube nexus artifactory jenkins slack azuredevops work history devops engineer 052019 current radancy half moon bay ca containers orchestration docker kubernetes databases oracle sql server mysql postgressql scripting tools groovy unix shell scripts ksh bash git bash putty iterm operating systems ubuntu 1804 red hat linux windows hpux solaris 10 set cicd pipelines microservices integrated tools maven bitbucket sonarqube nexus docker slack providing immediate feedback dev teams code checkin wrote ansible playbooks scratch yaml installing setting troubleshooting ansible created automated platform environment setup set git repositories ssh keys github agile teams integrated github web hooks jenkins automate code checkout process implemented setup master slave architecture improve performance jenkins created dockerfile automated docker image creation using jenkins docker automated infrastructure provisioning aws using terraform ansible created nightly builds integration code quality tools sonarqube veracode created quality gates sonarqube dashboard enforced pipelines fail builds conditions met rebuild entire existing platform docker containers setup kubernetes clusters using amazon eks collaborated closely product development teams stakeholders using effective communication active listening skills worked crossfunctional design teams create software solutions improved overall functionality performance investigated new emerging software applications select implement administrative information systems teamed business analysts deliver highavailability solutions missioncritical applications automated implemented system backup recovery procedures azure cloud engineer 022016 032019 applied information sciences inc arlington va set cicd pipelines microservices integrated tools maven bitbucket sonarqube nexus docker slack providing immediate feedback dev teams code checkin wrote ansible playbooks scratch yaml installing setting troubleshooting ansible created automated platform environment setup set git repositories ssh keys github agile teams integrated github web hooks jenkins automate code checkout process implemented setup master slave architecture improve performance jenkins created dockerfile automated docker image creation using jenkins docker automated infrastructure provisioning aws using terraform ansible created nightly builds integration code quality tools sonarqube veracode created quality gates sonarqube dashboard enforced pipelines fail builds conditions met rebuild entire existing platform docker containers setup kubernetes clusters using amazon eks drove operational improvements resulted savings improved profit margins received processed stock inventory management system proved successful working within tight deadlines fastpaced atmosphere resolved problems improved operations provided exceptional service resolved conflicts negotiated mutually beneficial agreements parties maintained energy enthusiasm fastpaced environment identified issues analyzed information provided solutions problems improved operations consistent hard work dedication technical support specialist 022012 012016 highpoint global tysons corner va resolved diverse range technical issues across multiple systems applications customers endusers across various time zones provided tier 1 support nontechnical internal users desk side support services explained security measures simple terminology help users understand malware phishing threats provided documentation troubleshooting technical processes support desk staff promoted efficiency among departments prompt resolution system issues resolved escalated issues serving subject matter expert wideranging issues offered troubleshooting connectivity issues across networks wifi cellular collaborated supervisors escalate address customer inquiries technical issues education certified technical support 012020 google support tech online graduate hands devops training aws azure cloud 112015 devops coach inc online graduate hands class cloud infrastructure design 052015 cauchytech baltimore md bachelor science economics 082010 anambra state university anambra