jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom business analyst proactive results oriented business analyst 7 years experience saas industry specializing design deployment refinement cpq software act liaison customer key stakeholder development teams ensure systemsolution related change management initiatives properly align business objectives solution requirements proven track record managing complex projects exceeding expectations willing travel 100 areas expertise business analysis project documentation business rules requirements analysis salesforcecom basic sql agile methodology project life cycle project management cloud computing agile methodologies problem solving user acceptance testing data extraction manipulation analysis professional experience 072019 current lead consultant kaiser permanente bakersfield ca worked directly clients gather review detailed functional business requirements project plans developed use cases workflow mockups detailed high level design business process models worked closely qa team design test plans test cases user acceptance testing uat created cases report results logs alerted support team performance issues bugs teamed cross functionally achieve customer satisfaction resolve issues timely manner collaborated development team implement solutions within specified budget project timeline managed change requests related original project scope successfully completed projects ahead schedule budget 092013 062019 business analyst 092011 092013 moodys investors service inc washington mn gather analyze interpret clients business requirements processes document analysis workshops workflow analysis document review high level design document hld detailed design document ddd clients write sql queries extract data reports used system configuration provide level 1 support go live clients received smoke jumper award may 2015 utilized salesforcecom integrate software ensured knowledge transfer support team customer occurs prior system golive coordinated design implementation knowledge nuggets best practices software identified communicated risks issues management project execution resulting minimal project delay associate consultant avtex remote worked directly clients gather review detailed functional business requirements project plans developed use cases workflow mockups detailed high level design business process models worked closely qa team design test plans test cases user acceptance testing uat created cases report results logs alerted support team performance issues bugs teamed cross functionally achieve customer satisfaction resolve issues timely manner collaborated development team implement solutions within specified budget project timeline managed change requests related original project scope successfully completed projects ahead schedule budget 052011 092011 software consultant intern webcom inc callidus software company city state worked project manager development team deliver solutions clients responsible developing functional technical requirements supporting phases systems development life cycle relates successfully delivering application solution meets requirements designed executed test scripts test scenarios provided first level support clients resolve issues time promoted associate consultant 4 months employment analyzed documented business requirements ensure system designs meets business needs education 2011 bachelor science management information systems technical skills university wisconsin milwaukee milwaukee wi windows 2000xpvista78 microsoft office word excel powerpoint access outlook microsoft visio html sql salesforcecom sfdc visual basic