jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary responsible friendly always happy good making customers feel welcome listen needs practiced care paying attention individual needs proficient merchandising payment processing microsoft office general housekeeping store areas focused hardworking punctual excellent interpersonal organizational skills always happy work retail sales telephone sales phone etiquette microsoft office basic quickbooks organizational skills bilingual englishspanish skills front desk data entry customer service outlook basic computer skills time management sales 102017 052018 experience concentrix corp arnold mo arranged new merchandise signage appealing displays encourage customer sales move overstock items built maintained effective relationships peers upper management drive team success toward common sales service operational goals demonstrated products customers discussed features redirected objections capture sales performed floor moves merchandising display maintenance housekeeping keep sales areas wellstocked organized current answered incoming telephone calls provide information products services store hours policies promotions maintained knowledge current promotions exchange guidelines payment policies security practices kept apprised emerging trends provided informative customer service assist product selection sold various products explaining unique features educating customers proper application recommended merchandise customers based needs preferences educated customers product service offerings recommended optimal merchandise based customer needs desires helped customers sign loyalty programs submitted completed paperwork unboxed new merchandise restocked shelves appealing organized arrangements promote items mixed matched paints according customer specifications stayed date store promotions payment policies security practices retail 082018 092018 swatch group chicago il processed payments maintained accurate drawers meet financial targets bagged wrapped packaged purchases according customer needs provided every customer professional polite support sales service needs restocked shelves racks bins latest merchandise changed signage promote special items generated brand awareness positive product impressions increase sales initiated friendly conversation customer determine level assistance required maintained current store product promotional knowledge drive consistent sales managed cash register operations using pos system including processing sales returns engaged customers found requested items explained sales promotions deliver pleasant shopping experiences welcomed customers offered help locate items suggested merchandise without intrusive pushy greeted customer offered assistance finding requested items helping boost customer satisfaction retention maintained friendly outgoing personality promote positive work environment build customer loyalty processed merchandise returns exchanges customers refund payments trade items offer store credit assisted ringing sales registers bagging merchandise helped customers answering questions locating merchandise prepared products promotional sampling instore demonstrations monitored sales floor identify customers need assistance merchandise need replenishment counted cash made change stored coupons keep organized balanced cash register drawer intern 042019 022020 eco window systems city state improved operations working team members customers find workable solutions created agendas communication materials team meetings provided excellent service attention customers facetoface phone conversations answered 20 calls per day answer customer questions earned reputation good attendance hard work collaborated others discuss new comp opportunities utilized microsoft 365 compile data gathered various sources improved customer satisfaction finding creative solutions problems improved profit margins streamlining operations workflow negotiating competitive vendor contracts recognized management providing exceptional customer service worked closely team members deliver project requirements develop solutions meet deadlines education training high school diploma 052017 st lucie west centennial high school port st lucie fl miami dade college miami fl