professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom seasoned operations manager talented leader 7 years experience applying exceptional planning problemsolving abilities toward enhancing business plans daytoday activities resultsdriven resilient developing teams improving processes increasing productivity bringing solid understanding industry trends excellent communication skills talent spotting areas need improvement implementing changes strategic approach skills goal setting problem anticipation resolution assignment delegation employee motivation customer service management team leadership originality creativity recruitment hiring business leadership work history collaboration operations manager 082018 current cooley san diego ca managed opening closing procedures recommended changes enhance efficiency daily activities coached sales associates product specifications sales incentives selling techniques significantly increasing customer satisfaction ratings maintained positive customer relationships responding quickly customer service inquiries reviewed sales gross profit reports determine options increasing market growth walked store areas every day identify proactively resolve issues negatively impacting operations provided weekly work schedules employees accommodate business demands vacation requests conducted weekly staff meetings motivate staff members address concerns questions plan improvements evaluate progress toward goals supervised evaluated staff including assistant managers enabling improve skills achieve daily objectives attain advancement promoted professional growth facilitated talent development associate drive performance excellence interviewed hired trained staff associates equipped comply company policies procedures operations supervisor 102017 082018 merieux nutrisciences corporation addison il motivated trained employees maximize team productivity promoted positive customer experience daytoday supervision management store interviewed hired strong candidates team openings scheduled employees shifts taking account customer traffic employee strengths developed implemented highquality work environment measured employee satisfaction ratings collaborated managers open close store monitored daily cash discrepancies inventory shrinkage boh changes service scores delegated daily tasks employees streamlining daily progress efficiency directed management meetings enhance collaboration maintain culture based trust group problemsolving provided exceptional customer service customers increasing customer loyalty shift supervisor 122016 102017 tift regional medical center tifton ga established effective employee schedules delegated tasks take advantage individual abilities meet expected demands built performanceoriented culture satisfied hardworking employees clearly highlighting employee success developing leaders within delivered superior training leadership teams boost performance help team members achieve performance targets resolved customer complaints issues offered thoughtful solutions maintain customer satisfaction regulated pricing inventory count supply shift hours trained new employees delegated daily tasks responsibilities enforced company policies regulations employees created implemented strategies improving operational efficiency accuracy oversaw inventory product stock develop maintain inventory controls cashier 062014 122016 goodwill southern rivers fort benning ga answered questions store policies addressed customer concerns restocked organized merchandise front lanes helped customers complete purchases locate items join reward programs monitored selfcheckout systems provided assistance intervention required worked flexible schedule extra shifts meet business needs promoted customer loyalty consistent sales delivering friendly service knowledgeable assistance reviewed weekly sales ads monitored price changes completed inventory counts ordered merchandise worked closely shift manager solve problems handle customer concerns greeted hundreds customers per day education high school diploma manhattan center science mathematics new york ny bachelor engineering technology mechanical engineering technology 052015 hunter college city university new york new york ny