summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom bilingual customer service representative quickly effectively resolves complaints issues well trained composed busy call center settings communicative customer service professional motivated maintain customer satisfaction contribute company success history managing large amounts inbound calls sustaining satisfactory relationships customers offers skill crm systems paired outstanding active listening multitasking abilities skills sales expertise money transfer systems teamwork experience tax preparer documentation recordkeeping customer assistance fluent spanishenglish second language 112022 current optima tax relief chandler az advised clients comply irs regulations meet state federal tax obligations finalized processed paperwork local state federal government authorities supplied detailed tax documentation needed submit accurate corporate individual returns responded state federal tax notices preparing written responses tax return amendments analyzed information assessed liabilities deductions according relevant tax code informed clients potentially beneficial products services resulting additional business opportunities used tax form instructions tables complete tax forms interviewed clients obtain additional information taxable income deductible expenses allowances consulted customers regarding needs addressed concerns answered incoming calls provided highest level professionalism knowledgeable service every customer promoted high customer satisfaction resolving problems knowledgeable friendly service delivered fast friendly knowledgeable service routine questions service complaints answered incoming calls checking returning voicemails obtain records saces meridian senior living chester va etsy seller 092021 current resolved customer concerns answered questions quickly maximize satisfaction composed descriptions merchandise posting online storefronts auction sites shopping web sites filled customer orders packaging sold items documentation direct shipping transferring orders manufacturers thirdparty distributors composed descriptions merchandise posting online storefronts auction sites shopping websites calculated revenue sales expenses using financial accounting spreadsheet software corresponded online customers via electronic mail telephone electronic messaging created managed automated orders invoices using order management invoicing software received processed payments customers using electronic transaction services delivered email confirmation completed transactions shipment calculated purchase subtotals taxes shipping costs submission customers uploaded photos videos images online storefronts shopping websites determined set product prices dicital marketer ametek inc tampa fl wrote social media content increase engagement customers 042018 022019 oversaw social media digital marketing strategy increase brand exposure audience engagement developed creative digital content unique campaigns drive brand exposure directed social media digital marketing strategy initiatives promote brand building guest retention revenuefocused activities posted new content products services managing marketing release calendars tracked campaign performance presented detailed results clients cachier lkq charlotte nc 022015 082016 collected payments provided accurate change completed daily recovery tasks keep areas clean neat maximum productivity worked closely frontend staff assist customers orders phone cachier lkq chula vista ca 082013 052015 completed daily recovery tasks keep areas clean neat maximum productivity accepted cash credit card payments issued receipts provided change discounted purchases scanning redeeming coupons worked closely frontend staff assist customers collected payments provided accurate change vcqunteer pga tour las vegas nv member president latidos unidos group organize participate events raise funds scholarships school programs helping students spanish math algebra classes education training associate certificate business marketing general business diablo valley college pleasant hill ca 36 gpa puente member continuing education course tax prepare 012013 082014 082017