jessica claire montgomery street san jessica ca 94105 555 4321000 resumesampleexamplecom summary experienced assistant vice president offering career banking financial services sector 19 years skilled digital banking retail banking investment solutions looking exciting role terrific fastpaced bank investment company skills new customer acquisition management leadership customer experience product development experience senior leadership support competitive trend analysis process improvement financial management 072007 current assistant vice president branch banking officer ridgewood savings bank city state exceeded new customer acquisition target certain markets 20 goal yearoveryear exceeded branch deposit growth goals 1525 certain branches focusing relationships motivation team led many teams 30 team members managed branches deposits exceeded 400 million developed new relationships identifying customer needs certain products exceeded investment commission goal 25 yearoveryear recommended product changes enhance future service delivery grow customer base 15 certain markets led team provide great customer experience improved service quality index sqi 10 year overyear improved efficiency ratio 1015 acquiring low cost deposits offering alternative financial solutions increased revenue 2550 certain markets recommended new customer engagement opportunities increased digital service adoption usage rates 1015 yearoveryear grew business deposits 1520 yearoveryear crossselling various business services loans offered internally various vendors actively trained 30 licensed bankers identified opportunities grow investment program 1520 investment commission yearoveryear assisted fiserv dna core system conversion fiserv ux beta core system testing identify potential impacts customer experience recommended branch process improvements seniorlevel retail banking digital channel officers adhering regulatory guidelines recommended enhancements customer touch points various channels increased customer adoption rates 10 recommended branding opportunities digital services attract younger demographic age groups 092001 072007 assistant treasurer branch manager city suburban federal savings bank city state exceeded new customer acquisition target certain markets 25 goal yearoveryear grew business deposits 2530 yearoveryear crossselling various business services loans offered internally various vendors led many teams 15 team members managed branches deposits exceeded 150 million exceeded branch deposit growth goals 2530 certain branches focusing relationships motivation team developed new relationships exceeded investment gdc commission goal 100 yearoveryear identifying customer needs certain products received national investment advisory awards infinex exceeding personal commission goals 200 yearoveryear consistently received mystery shop scores 98 yearoveryear improved efficiency ratio 1520 certain markets acquiring low cost deposits offering alternative financial solutions increased revenue 50 certain markets recommended new customer engagement opportunities increased digital service adoption usage rates 15 yearoveryear actively trained 40 licensed bankers identified opportunities grow investment program 2530 yearoveryear education training 062017 wharton leadership certificate banking finance university pennsylvania wharton school philadelphia pa 062017 mba banking finance aba stonier graduate school banking philadelphia pa 062010 certifications bba banking finance lehman college city university new york bronx ny new york state licensed life agent new york state notary public