jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom objective obtain challenging position offers opportunity utilize skills critical thinking knowledge achieve goals company acquiring new work experience skills self motivated efficient detailoriented verbal written communication understanding customer needs building customer trust loyalty work history time management problem solving 60 wpm typing speed critical thinking bilingual speaker english spanish 012019 122021 social media moderatordigital customer care agent gardaworld chicago il responded engaged customers social media platforms facebook instagram twitter promote products services handled inbound customer chat conversations various websites maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns documented customer information accurately computer system providing dated notes future reference responded app store google play store reviews daily experience systems including clarabridge social salesforce zendesk work fraud potential fraud issues receipt moderation incorrect submissions used high level payments permissions correct customers accounts payments 112017 042019 bank teller accor hotels boston executed various customer transactions including deposits withdrawals money orders completed highly accurate highvolume money counts via manual machinedriven approaches identified sales opportunities referred customers branch partners financial services monitored security customer behaviors prevent theft answered customer inquiries regarding account balances transaction history services charges interest rates educated customers use banking website mobile apps built strengthened customer relationships leveraging excellent interpersonal communication skills sold crosssold bank products new existing customers audited fellow teller currency contribute dualcontrol procedures reconciled cash drawer resolved discrepancies learned customers financial needs established trust optimized sales opportunities resulting quality customer service processed customer transactions promptly minimizing wait times 082015 102017 spa concierge best corp woodburn greeted spa guests warmly create positive first impression establishment managed front desk answering phones scheduling appointments greeting guests carried regular walk throughs entire spa verify cleanliness working facilities adequate stock levels guest amenities linens listened customer needs desires identify recommend products treatments recommended sold spa packages memberships based clients preferences needs answered customer questions products services helped locate merchandise promoted key items performed clerical duties compiling sorting filing daily transaction receipts membership contracts assisted estheticians massage therapists setting rooms stations supplies helped customers feel relaxed comfortable conversation personal relatability maintained uptodate knowledge store sales payment policies security standards used product knowledge sales abilities customer relations skills drive substantial sales increases 042013 082015 merchandise coordinator walt disney world city state operate pointofsale system pos money roommoney pick updrop building tilts money room trainer updated pricing signage complete product displays educate customers answered customer questions regarding store merchandise department information pricing monitored inventory levels kept adequate stock product displays sales floor helped customers locate products checked store system merchandise sites prepared merchandise sales floor pricing tagging engaged customers effectively build rapport lasting relationships tracked stock using company inventory management software trained developed new hires company processes product knowledge customer service selling techniques increased sales offering advice purchases promoting additional products education high school diploma san juan virtual school san juan pr