jessica claire montgomery street san francisco ca 94105 555 4321000resumesampleexamplecom professional summary pursuing challenging position environment conducive professional growth provides opportunity utilize strong analytical abilities along excellent communication interpersonal skills skills guest services inventory control procedures merchandising expertise loss prevention cash register operations product promotions work history 062016 current business analyst volvo car finance limited mahwah nj key team member large scale implementation deloittes pension administration solution contain intranet internet workflow component state government pension client responsibilities include executing various tasks described accordance project plan ensure ontime onbudget project delivery configure test implement workflows using application extender includes adding attributes workflows order integrate line business lob intranet application configuring security workflow queues provide access appropriate users creating process flows maps used execute tests scripts provide user training support user acceptance testing uat phase assisting client team 40 testers interpret test scripts use sql find data satisfy conditions required specific test cases provide training use compass application order successfully execute test scripts use microsofts team foundation server manage defects responsible testing 300 forms correspondences includes triggering various business process lob application validating content based design documents working offshore development team track resolve defects compose deliverables training manuals used internal external stakeholder use robohelp create implement help pages lob application 022014 072016 events coordinator actioniq new york ny interacted potential clients determine event needs included coordinating schedules preparing financial estimates engaged preplanning event activities organizing space determining staff requirements effort achieve seamlessly orchestrated experience post event analyze financial results guest satisfaction inventory levels using gather software determine overall success event identify lessons learned current current customer service ccs medical dallas tx provided customer service guests point contact resolving queries addressing customer complaints executed night auditing procedures included running financial reports reconciling cash ensure effortless transition shifts coordinated group bookings conferences transportation companies nearby catering facilities assured hotel quality inspecting maintaining cleanliness organizing common areas skills auditing budget business process strong interpersonal skills excellent oral conferences content addressing customer complaints client clients customer service delivery financial financial reports forms government inspecting inventory levels access ms excel microsoft powerpoint microsoft word organizing quality reconciling robohelp scripts sql user training training manuals transportation visio workflow written communication skills education current bba business administration georgia state university atlanta ga business administration