jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary knowledgeable supervisor aspiring manager oversees technology deployment maintenance instructs leads staff members support hardware software networking infrastructure actively works executives determine implement tech needs manages technology strategy training documentation skills documentation reporting quality assurance project lifecycle management infrastructure development security planning budget administration ms office active listening work history 062018 current information technology supervisor cypress energy oh oh training development flexible adaptable excellent communication multitasking abilities selfmotivated teamwork collaboration attention detail teambuilding oversaw department operations training 30 staff members closely collaborated project members identify quickly address problems guided organizational technology strategy roadmaps wrote policy procedure manuals governing internal use led technology selection rollout focusing organizational planning provider contracts supplier service level agreements adjusted project plans account dynamic targets staffing changes operational specifications coordinated ongoing technical training personal development classes 30 staff members worked closely multiple management teams plan develop coordinate execute technical strategies aligned clients vision mission purpose identified computer hardware network system issues performing troubleshooting techniques remediation 112015 062018 system administrator applied underwriters omaha ne worked users determine areas technology need improved usability implemented corrective plans action network availability utilization latency designed proactive preventive maintenance schedules prevent unnecessary downtime hardware faults installed upgraded timekeeping signage security camera ticketing food merchandise thirdparty software evaluated latest technology innovations adopted costeffective useful solutions oversaw file system storage digital asset upgrades safeguarding data integrity redundancy completed reports detailing network systems performance costs downtime issues provisioned new software hardware use according internal business security policies mentored trained new staff build highly productive group senior junior computer specialists managed onboarding offboarding employees spearheaded inventory control measures replenish maintain equipment supplies tools replacement parts coached mentored employees offered constructive feedback performance improvement provided comprehensive training internal offsite users optimize systems maintenance resolve recurring issues oversaw activities maintain operations maintaining laptops tablets mobile devices 35 users 061993 062013 systems manager education 102016 conduent incorporated sandy ut drafted change management policies streamline introductions new software systems created maintained policy documentation multiple communications platforms detailing best practices inherent goals drafted enforced internal systems policies factors system startup maintenance procedures well emergency shutdown procedures emergency action plans wrote updated technical documentation covering system components recommended systems improvements technical staff prioritizing maximum return investment roi kept computer systems operating optimal performance levels responded incidents quickly troubleshot problems corrected faults assisted onboarding highprofile clients going handson encourage strong business relationship formation communicated third party providers business channel partners maintain strong commercial alliances administered system controls databases networks provided remote troubleshooting support users oversaw internal reporting protocols system malfunction incidents designing prerendered incident report formats streamline response measures coordinated management teams plan develop align execute strategies would meet clients vision mission purpose led assisted technical upgrade projects clients working coordinating consultants developers integrations identified computer hardware network system issues performing troubleshooting techniques remediation played key role ongoing network design reevaluation optimization keep pace company growth increased core system availability 95 developing standards architectural governance implementing best practices tactical communications systems master science information systems management keller graduate school management orlando 102015 master science network communications management keller graduate school management orlando fl 102014 bachelor science network communications management devry university downers grove il accomplishments supervised team 20 staff members resolved product issue consumer testing used microsoft excel develop inventory tracking spreadsheets achieved successful completion 50 projects events effectively communicating collaborating working numerous business technology partners built technical training program ground order effectively train new personnel enhance skillset existing staff members certifications comptia network ccna route switch comptia comptia security