professional summary jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom creative business minded results driven project manager 10 years progressive technical experience proven analytical problemsolving skills keen ability assess needs define requirements develop valueadded solutions streamline improve operating efficiency effectiveness purposeful passionate ability lead motivate project teams ensure success core qualifications project management quality assurance control communications management stakeholder client relations requirements assessments process improvement risk issues management resource management gap analysis ms windows 20032000nt server unix sun solars linux red hat fedora suse ubuntu networking devices cisco routers 2600 3600 7200 7300 7600 10720 1xxx6 cisco switches 2950 3500 3550 6500 monitoring tools hp openview nortel preside fireberd atmt1t3 berd tcarrier analyzer lucent ascendnaviscore hikemian react netscout concord ehealth network protocols tcpip rip irgp eirgp ospf bgp dns dhcp snmp vlsm experience network control engineer specialist opensquare spokane wa 062012 072014 provided project management support network element analysis division att coordinated installation vendors alcatellucent ericsson internal technical teams ensure timely progression att lte deployments umts upgrade initiatives produced written communications status issues managers external vendors program director planning control multiple deployments thereby expediting nea process workflow reduced errors documented process flows developed requirements functional improvements enhancements coached mentored nea staff members providing instructions network project management offering constructive feedback taking interest longterm career goals performed alarm analysis verification att network elements enodeb das metrocell using tools netcool ericson oss alu oss ensure end end connectivity communications capability project coordinator f5 inc ca state 092009 062012 managed project execution ensure adherence schedule scope quality regulatory compliance hub lte umts cellular sites responsible preparing project status reports collecting analyzing summarizing information trends monitored tracked project milestones deliverables network element acceptance nea assisted creation maintenance wbs coordination work packages developed recommended implemented efficient business processes provided continuous improvement delivered positive outcomes conducted activitybased gap analysis business processes made recommendations provided continuous improvement delivered positive outcomes preformed quarterly audits cellular towers ensure communications security safety towers quality standards att fcc faa functioned liaison att vendors ensure compliance federal regulatory standards manipulated data using excel tool vlookup pivot tables spreadsheet syotems engineer project coordinator us government agencies independent organizations blythe ca 012008 122008 planned developed facilitated staff development project using effective training methods classroom training demonstrations onthejob training meetings workshops met department heads managers supervisors vendors others solicit cooperation evaluate training needs sprint noc improved educational strategies 50 employees developed training tools sprint noc personnel assessing system performance motorola asngw ap products integrated end end solution including backhaulnetwork requirements maintained knowledge proprietary tools systems ensure proper training documentation availability via microsoft sharepoint managed team 12 technical trainers tracked monitored progress trainees make recommendations solicit feedback training effectiveness motorola sprint developed organized training manuals visual aids educational materials delivered status reports stakeholders budgeting planning purposes drafted action plans led meetings department executives review project status proposed changes global operation center engineer shift lead 082004 022008 discovery communications city state provided 247 support troubleshooting internal external routing protocols ospf bgp responsible identification prioritization network faults via network alarms monitoring tools nnm ovo investigated analyzed documented faults accordingly ensure appropriate levels response applied speedy fault recovery performed data backups disaster recovery operations change management processes production network analyzed equipment performance determine need repair replacement coordinated vendors company engineers facilitate installs upgrades maintenance company assets implemented assisted implementation changes production network infrastructure server equipment configured installed routers switches wireless controllers acted primary contact computer hardware software problems well network emergencies neowork support engineer ii mci city state 082000 062004 assisted customers configuring troubleshooting bgp neighborpeer sessions adding removing ip routes configuring networks develop filters accesslist configured defined parameters installation testing local area network lan wide area network wan responsible troubleshooting various issues involving customer circuits link link bouncing packet loss coordinated network operations maintenance repairs upgrades vendors customers answered user inquiries regarding network connectivity issues operations resolve problems responded program error messages finding correcting problems terminating program project manager 092014 wavsys city state responsible ensuring efficient education ms information technology project management professional affiliations university maryland adelphi maryland information technology project management b information systems management university maryland adelphi maryland information systems management public administration james madison university harrisonburg virginia public administration project management professional pmp cisco certified network associate ccna att certificate completion agile bronze badge itil foundation 2011 att ip networking fundamentals bronze badge att certificate completion cloud computing bronze badge skills agile ap ascend atm bgp budgeting business processes ccna cisco certified network associate change management cisco routers computer hardware continuous improvement client relations das dhcp disaster recovery documentation dns educational materials functional hp openview hub ip itil local area network lan regulatory compliance linux director meetings access excel microsoft sharepoint ms windows 2000 nt server motorola netcool network networking networks nortel operating systems ospf oss personnel pivot tables processes process improvement progress project management protocols quality quality assurance red hat repairs rip routers routing safety snmp spreadsheet staff development sun switches cisco switches t1 tcpip training manuals troubleshooting umts unix upgrades upgrade wide area network wan workflow workshops written communications