summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom hardworking customer success executive project management professional driven exceed expectations maximize customer satisfaction offers 8 years experience consulting services industry leading projects managed services 3mm collaborating crossfunctional teams accomplish organization goals strong customer relationship skills built solid relationships 20 customers ensure quality delivery services projects strong technical skills business software tools applications experience working remote teams versatile project team leader experience c customer success executive axon madison wi 062021 current execute processes customer success methodology aligning products services organization baseline objectives clients assigned preparation value creation plans allow customer success follow monitor proper execution projects transition process towards stage adoption operation service ensure delivery value relationship management customer throughout operational life contracted services highlights achieved 215 growth expansion target recurring contracts assigned customers accomplished 117 growth ibm license renewals assigned customers project manager otis worldwide columbus oh 122015 052021 planned lead managed coordinated assigned projects continuously monitored execution within budget schedule defined scope managed led personnel assigned execution projects identified managed monitored controlled risks associated projects provided specialized support management layer definition project initiatives company prepared regular technical financial reports projects stakeholders customer internal team organization highlights 96 projects completed withing schedule budget led 2m project installation setup ibm powerha infrastructure foreign exchange platform banking regulatory entity dominican republic managed multicultural team 15 experts including infrastructure architects cloud solutions specialists automation engineers 10 crossfunctional team members delivery disaster recovery center ibm rtp nc considered biggest private bank country directed setup first outsourcing sap azure contract organization top retail company achieving successful migration subsequent updates bw bo modules sap hec cloud azure cloud successfully delivered cloud infrastructure paas 1st migration cloud t24 core banking system 2nd top private banking institution dominican republic incern human capital pmo gbm dominicana city state 122014 122015 supported human capital unit processes particularly emergency organization ensuring compliance requirements organization emergency level business continuity pmo supported monitoring update preaudit organizations projects processes pmo unit highlights increase emergency maturity index 861 2014 95 2015 project management professional pmpno 2270892 certifications certified scrummaster csmno 001459775 certified scrum product owner cspo 001459775 itil foundationno gr750482673cd scrum fundamentals certified 677641 delf b1 certificate diploma french language studies languages spanish negotiated french negotiated english negotiated education training master business administration finance concentration 092021 pontificia universidad cat lica madre maestra santo domingo distrito nacional bachelor science industrial engineering 092016 pontificia universidad cat lica madre maestra santo domingo distrito nacional graduated summa cum laude gpa 3840 skills critical thinking organizational sensitivity problem solving skills communication skills adaptability skills team management project planning crisis management interpersonal relations seminars courses 2022 xii international congress project management 2021 xi international congress project management 2019 ix international congress project management 2018 viii international congress project management 2018 professional project management according guide pmbok sixth edition aloes pms pmi rep 2017 vii international congress project management 2012 course master ceremonies broadcaster national school locution professor otto rivera accomplishments recipient excellence award 2022 recipient excellence award 2019 recipient excellence award 2018 recipient merit award 2017 recipient merit award 2016