jessica claire montgomery street san francisco ca 94105 555 4321000resumesampleexamplecom professional summary dedicated hard working eager professional seeking position supporting end users exceptional customer service skills strong analytical skills technical support help desk experience windows 7 troubleshooting pc software hardware support pos software hardware support information systems analysis experience 062014 current information technology specialist 25b army national guard fort sill ok researched performed troubleshooting resolved complex problems independently identified corrected performance issues ensured proper installation cables operating systems software trained users proper use hardware software maintained performed troubleshooting network devices including switches routers firewalls made ran cat5e cable adapt different tactical network setups install operate pmcs unit level maintenance comsec devices 102015 072016 cashier cheesecake factory fort lauderdale fl greeted customers entering store ascertain customer needs provided elevated customer experience generate loyal clientele recommended selected helped locate obtain outofstock product based customer requests ensured superior customer experience addressing customer concerns demonstrating empathy resolving problems timely manner routinely answered customer questions regarding merchandise pricing operated pos system itemize complete customer purchases 012017 current service desk technician education 2015 saic science applications int bethesda md identified corrected performance issues ensured proper installation cables operating systems software built provided basic enduser troubleshooting desktop support windows mac systems resolved computer hardware software printing installation email operating systems issues firewall installation remote desktop network troubleshooting monitor ticket queue escalate applicable certificate completion information technology fort gordon cyber center excellence fort gordon georgia