jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary experienced vcio 10 years experience digital marketplace excellent reputation resolving problems improving customer satisfaction driving overall operational improvements consistently saved costs increasing profits expert software networking solutions proven success streamlining processes optimized client satisfaction dedicated detailed accurate proactive work skills strategic planning teamworkcollaboration business development cloudbased environments budgeting work history director veterinary data security 062020 current google inc quebec ca management delivery project management relationship building retention technological analysis represented companys technical security interests partners provide bidirectional flow technical information best practices information security applied leading theories concepts development maintenance implementation information security standards procedures guidelines monitored confidential company data mitigated hacking network systems updates provided consultation technical services aspects information security planned oversaw configuration changes security infrastructure platforms counseled seniorlevel management current privacy security trends recommendations mitigate risk developed implemented documented security programs policies monitored compliance across departments performed risk vulnerability assessments provided results recommendations senior management vcio 022016 062020 salem communications elk grove village il worked veterinary business owners understand requirements provide exceptional delivery service managed veterinary security suite product development cycle including prototyping designs coordinating mass production developed standards care meet needs overall company priorities devised system 50 veterinary hospitals installed necessary systems contract review support negotiations major industry vendors internal client contract review interviewed supervised motivated 8 staff members achieve optimal productivity developed innovative sales marketing strategies facilitate business expansion built strengthened productive valuable industry partnerships drive collaboration engagement revenue stream development fostered new business participation trade shows initiating communications prospective clients via phone email drove performance initiatives facilitating 30 revenue increase starting 2017 achieved underbudget ontime project management adhere project goals oversaw businesswide changes modernize procedures organization furthered brand awareness trade show speaking engagements sponsorship key industry ce increased sales 20 year year offering consultation products services applying customer service selling techniques responsible 13 company yearly revenue managed companylevel architecture platform data configuration processes implementation protocols interpreted multifaceted technological issues defined frameworks highly scripted action plans maintained highlevel knowledge current emerging technology development applications coordinated thirdparty vendors client teams seamlessly deliver effective solutions product manager 052009 022016 nonprofit technologies city state reported findings made proactive targeted recommendation senior leaders managed quality assurance program including site evaluations internal audits customer surveys accomplished industryleading successes nonprofit customers developing managing automated cloud hosting solutions fixed asset accounting software solutions consulted product development teams enhance products based customer data worked advertising teams create deploy optimize marketing initiatives nonprofit customers developed product documentation communicate align key components upcoming features products internal teams prioritized roadmap order achieve product goals metrics spearheaded collaborative efforts development sales bring products market liaised clients develop deep understanding business needs current market landscape championed customer experience expert communication helped incorporate product changes drive customer engagement firm profits collected customer requirements directed testing conducted continuous evaluations make proactive adjustments marketing approaches managed 50 clients nationwide increased customer satisfaction rates 10 1st year net developer tier 3 technical support 062007 052009 escape velocity systems city state wrote clean clear welltested code various projects process manufacturing mas 500 bolt o2 warehouse management analyzed designed relational databases using microsoft sql server adjusted software parameters boost performance incorporate new features discussed project progress customers collected feedback different stages directly addressed concerns met owner weekly basis provide detailed project report milestone updates evaluated multiple software solutions early software architecture plotting system migration planning stage revised modularized updated old code bases modern development standards reducing operating costs collaborated stages systems development lifecycle requirements gathering production releases helped streamline repair processes update procedures support action consistency coordinated professional services team evaluate improve software hardware interfaces broke evaluated user problems using test scripts personal expertise probing questions followed clients ensure optimal customer satisfaction following support engagement problem resolution promotions manager 092005 062007 isatori inc city state collaborated owner determine company goals translate goals individual clients needs managed calendar important fitness trade shows selection management athlete sponsorship developed advertising tactics implemented new solutions increased brand awareness developed contests sweepstakes including rules contracts revenuegenerating strategies partnered marketing manager creative director prepare design implement measure success campaigns collaborated media representatives optimize coverage special events managed 50 customer calls per day increased sales 13 direct customer feedback intervention education jd law 122015 purdue university global west lafayette bachelor science information technology 062006 american intercontinental university schaumburg il speaking engagements veterinary hospital managers association data security veterinary managers group safe practice wild west veterinary conference thinking like cio veterinary practice solutions owner conference protecting data want vetpartners dog turned 4 weeks 24 months smbnation conference animals msps cannabis technology wild west vets thinking like cio affiliations vetpartners vhma cvma