jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary seasoned director program management nearly 15 years experience designing managing technology operational programs impeccable track record project completion ongoing program support sets meets goals eliminates overcomes obstacles manages risk company client respected helping organizations innovate thrive grow known optimizing resources achieve core mission earning confidence key stakeholders establishing positive enthusiastic corporate culture verifiable success managing successful risk management initiatives improving health stability operations increasing organizational visibility exceeding goals skills business strategygoals global team leadership global change management stakeholder commitment qualitative analysis organizational culture portfolio prioritization resource planning strategy execution pmopm budgeting risk management methodology development pm tool development technology upgrades process standardization financial reporting methodology implementation projectfeedback tracking executive leadership project portfolio governance technical management work history director program management strategic plannin 112019 current booking holdings new york ny pioneered establishment department children family services first programproject management office boosted productivity streamlined strategic initiatives largest child welfare organization country supporting 9000 staff 35000 families throughout los angeles county strengthened departments project management capability team building project leaders direct reports project staff stakeholders evaluation crossfunctional project team capability coaching training staff enhance project results efficiently guided executive team various activities related covid19 pandemic recovery response initiating creation business continuity telework reentry plans acted representative department los angeles county chief information officer strategic planning team formulated strategies related digital civic engagement strategically direct department information technology team institute strategic projects resourcing requirements assist formulation governance board framework conjunction business information systems bis senior leadership thought partner maintain synergy thoughtful connection outcomes driven advisory board processes lead coordinate department governance support activities including project review risk management prioritization resource allocation guiding staff departmental decision making strategy execution spearheaded development delivery organizations 5year strategic plan roadmap executive leadership tracked monitored controlled reported regularly aspects department programproject portfolio including project progress kpi risks issues recommendations prioritization directly responsible hiring coaching training management project management staff including project managers business analysts administrative staff anticipated identified resolved program issues solicitation timely feedback use conflict resolution techniques senior manager program management 072017 112019 ssc technologies new york ny established implemented ucpath university californias streamlined payroll benefits human capital management cloud based enterprise resource planning technology system 10 uc campuses 4 medical centers impacting 100000 employees students statewide assumed full accountability ucpath project management office endtoend project life cycle management methodology initiation completion served shared services operations leader charge administering ucpath functional analysis policy procedure development issue risk management defect resolution minimized production backlog 550 items 125 open items three months designing postpilot change request defect backlog reduction process collaboration ucpath executive leadership uc governance groups monitored controlled inventory encompassing daily production workflow distribution conducted regular technical meetings program briefings corporate management customer personnel managed inventory production workflow distribution analyzing stage product life cycle recommending improvements streamline processes led client relationship management contract development extension presented monthly metrics upper management improve decisionmaking standardized processes evaluated programs conducted performance reviews eye toward continuous improvement organization tracked kpi monitored net profitability assigned agreements manager pmo 012014 012017 manuel band mission city state spearheaded tribal government information technology project management methodology portfolio impacted casino operations tribal government affairs various business lines rendered oversight phases approved projects line project system development life cycles including service improvements utilizing itil methods tribal government casino lines business new software state federal gaming compliance regulatory projects along impacts patron loyalty reward programs casino enhancement projects exemplified leadership skills managing various projects initiatives focused streamlining business process internal communication well increasing cost savings customer satisfaction guided project management office pmo team maintained interaction business relationship managers regarding approved project proposals align strategic projects roadmap assigning projects project managers led financial planning analysis department detailed metrics staffing offered recommendations regarding reporting achieve financial efficiencies related workforce management assigned tasks personnel junior module staff delegating work orders based individual employee proficiencies provided personalized enduser training offering education via inperson online courses performed costbenefit analyses determine potential return investment proposed upgrades oversaw quality assurance testing new installations researched acquired new hardware maximize system functionality meet required performance metrics maintained open communication presenting regular updates project status customers verified quality deliverables conformance specifications submitting clients built successful project plans covering objectives resources staffing meet schedules tracked project team member performance closely quickly intervene mistakes delays sourced vetted managed vendors needed accomplish project goals senior project manager 012007 012014 southern california edison city state oversaw teams deployed projects solutions internal stakeholders 13000 employees across 20 business lines commercial residential customers 15 million across 50000 square miles territory administered ensured alignment enterprise projects competing priorities support senior leadership played key role managing critical customer relationship management crm stabilization project involved completion following tasks facilitation rootcause analysis focus group discussions customer service leaders planning themes trouble areas heat map provision recommendations executive leadership support tool stabilization increase efficiency improve customer satisfaction ensure regulatory compliance california public utilities commission cpuc cultivated relationships vendors ibm deloitte private consulting firms guarantee delivery invoices appropriate reconciliation timecards prior payment remittance handled processing invoices consultants accordance approved statements work multiple projects scecom platform dynamic pricing office 365 migration directed team managers support overall delivery key initiatives prescribed general rate case approved california public utilities commission led strategic efforts related organizations enterprise resource planning erp deployment across three releases supporting finance human capital management asset management among others developed project plans managed project scope using methodologies guide projects conceptualization implementation maintenance directed changes project scope cost implemented appropriate change management processes keep project track adjusted project plans account dynamic targets staffing changes operational specifications monitored contracts service level agreements identify potential risks implement mitigation actions protect development process unforeseen delays costs formulated integration system process flows business process model notation bpmn plans data mapping diagrams based stakeholders specifications technology surveys interviews collaborated business users technical teams database administrators testing teams kickoff meetings joint application designing planning sessions validate requirements communicated project plans progress key stakeholders project contributors oversaw internal external projects reviewing activities maximizing efficiency increasing collaboration communication transparency maintained tactical control project budgets timelines keep teams task achieve schedule targets produced reports updated customers senior leaders progress roadblocks gathered project requirements interactions meetings walkthroughs potential application users develop business requirements documents brd functional requirements documents frd user mockups bachelor science information technology education western governors university california institute technology accomplishments nearly 15 years raised bar higher designed deliberate objectives framework solid portfolio management saving hirisk multimilliondollar projects mining organizational value problem foretelling distinction infectious optimism ingenuity birdseye view ensured consistency adapting best methodologies elevating project management several organizations energized programproject managers partner bridged gaps diversified branches advancing pmo standards curtailing project derailments meeting exceeding stakeholder client business expectations impressive history visionary leadership respected healing organizations innovate thrive grow known optimizing resources achieve core mission earning confidence key stakeholders establishing positive enthusiastic corporate culture verifiable success managing successful risk management initiatives improving health stability operations increasing organizational visibility exceeding goals career highlights played center role implementation key legislation transformed child welfare system sculpted solidified national leadership reputation diagnosed communication conflicts due systemic differences counseled unified executive teams across county departments shared best practices leaders across country including new york city san francisco architected analyzed designed implemented business processes procedures new policies related human services program project management establishment program management office prominently featured ucla school social work usc business colleges developed specific targeted bestinclass project management training project managers senior leaders successfully drove development implementation statewide erpcrm systems supporting 10 university california campuses 4 worldclass medical centers impacting 150000 end users pioneered organizational culture shift san manuel managing deployment implementation jive software cloudbased collaboration platform largest employer inland empire infrastructure library itil 4 foundations certified comptia project network security certified certified scrum master certifeid scrum product owner certifications