jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary personable dedicated customer service representative extensive experience solid team player upbeat positive attitude proven skills establishing rapport clients motivated maintain customer satisfaction contribute company success specialize quality speed process optimization articulate enthusiastic resultsoriented demonstrated passion building relationships cultivating partnerships growing businesses customer servicefocused customer assistance customer service troubleshooting problem resolution promotional support sales expertise skills customer relations call center experience complaint resolution documentation reporting order fulfillment international sales support work history customer service agent 112019 current empire auto parts savage md educated clients navigate company systems work within established frameworks obtain desired services met exceeded call speed accuracy volume benchmarks consistent basis documented conversations customers track requests problems solutions asked probing questions determine service needs accurately input information electronic systems boosted productivity maintaining strong call control quickly working scripts address diverse problems managed highvolume inbound outbound customer calls returned routine general customer calls good time responded customer requests unavailable products suggested suitable options delivered fast friendly knowledgeable service routine questions service complaints increased sales 10 daycare worker 112018 112019 sentinel technologies inc rosemont il informed customersparents billing procedures processed payments provided payment option setup assistance addressed customersparents inquiries quickly accurately answered inbound calls outbound calls address needs customersparents developing ageappropriate socialization skills children encouraging positive behavior good manners providing basic care children includes feeding grooming using various learning methods stories games drawing intellectually stimulate children communicating parents providing updates childrens progress providing pleasant safe sanitary environment sanitized dishes tabletops toys frequently touched surfaces prevent spreading germs observed play activities identify positive behaviors areas need improvement implementing behavior redirection appropriate met parents daily activities positive developments issues applied positive behavior management techniques enhance social interactions emotional development managed 50 calls per day customer service representative 072016 102018 rh raleigh nc answered customer telephone calls promptly avoid onhold wait times regularly exceeded daily sales product addon quotas maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns offered advice assistance customers paying attention special needs wants evaluated account service histories identify trends using data mitigate future issues assisted customers setting appointments shipping special order requests arranging merchandise pickup locations responded customer requests products services company information fielded customer questions regarding available merchandise sales current prices upcoming company changes interior design consultant 062015 072016 bella agency interior decorations city state nigeria undertook design project concept completion interpreting translating customer needs rough plans meet business needs set costs project fees according budget making sure expenditures accurate work closely designers decorators architects constructors constantly researched decided materials products sourcing customersclients supervised work progress throughout entire project developed space planning concepts color palette selections textile presentations transformed uninspiring areas warm inviting living spaces using various lighting fixtures materials products consulted clients determine architectural preference meet overall design goals interfaced effectively design team members including contractors vendors resolve issues discuss ideas associate arts english language literature 052012 university port harcourt nigeria licensed designer2015 education certifications