robert smith patient care advocate phone 123 456 78 99 email infoqwikresumecom website wwwqwikresumecom linkedin linkedincomqwikresume address 1737 marshville road alabama summary seeking gainful employment reputable organization order successfully complete apprenticeship become valued company employee goal undertake tasks assignments enable learn skills offer order become effective employee also complete job related studies order broaden experience understanding company productsservices may provide excellent customer service skills suggestive selling consultative sales superior work experience patient care advocate abc corporation may 2014 january 2015 worked research resolve problems timely manner assisted members understanding maximizing use pharmacy distribution program used computerized system gather information respond questions documented issues resolutions common database handled inbound outbound member provider physician calls answered questions related pharmacy benefits maintaining productivity standards performance guarantees applicable ensured privacy members maintain security information using hipaa policies patient care advocate delta corporation 20092014 answer incoming calls patients regarding pharmacy benefits mail order pharmacy assist patients inquiries regarding benefits eligibility copay deductible outof pocket costs locate retail pharmacies patients provide location details provide direct member reimbursement information manual claims status assist patients mail order requests new registration prescription refills order status etc familiarize patients esi website promote benefits using website refills serve patients contact billing hotline resolution mail order billing issues education cosmetology 2009academy technology academics conway conway sc free resume template copyright qwikresumecom usage guidelines