jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom website portfolio profiles professional summary well educated managing groups people leading teams working together teams eager find managerial position industry service help customers team leader employees providing proper business skills information successful within business eight years total experience leadership managerial positions leading staff directing regarding job requirements responsibilities five years head coach main supervisor managing staff groups employees canlan ice rink shifts regarding coaching multiple leagues hockey players three years working owner general manager shorewood fitness managed current new staff responsibilities resolved problems presented employees customers also worked lead female personal trainer working men women ages also managed privately owned salt water fish store accountant caretaker animals servicing customers working large events managing stock inventory highly respected personal training certification national federation personal training receiving high school diploma inducted phi theta kappa honors society joliet junior college first semester accomplishments achieved communication skills completing helping customers needs accuracy efficiency supervised team 6 staff members collaborated lead team example 5 individuals development multiple drills large group kids would split groups rotate designed drills increase abilities skills within sport achieved bringing new company affiliates business help cross promote businesses improve sales income achieved reaching negotiating cross promotion terms agreements companies compliance cross promote businesses secured highly professional customer service skills working customer service learned understand side customer needs wants still understanding businesses best interest accommodate negotiating deal make customer happy still benefiting business manner learned built strong skills managing small large teams people leading helping learn position role within business well help understand retain information learn utilize accomplished learning multiple facts nutrition help individuals nutritional needs either maintain healthy body improve current physical state health accomplished one complex personal training certifications national program proving intellectuality intelligence high also leading conclusion able learn new things easily quickly apply tasks well improve already existing knowledge apply current skills improving abilities application skills also accomplished high school completing honors ap courses selected participant phi theta kappa honors society attending joliet junior college accomplished becoming general manager within first 6 months working health club within first year became owner health club promotions became team manager staff trainers official leadereducator teach inform new employees responsibilities operations business duties job requires requirements position skills developing brand messaging strategic selling process procedure development marketing strategy merchandising operations conflict resolution computer skills responsible multitasking abilities planning coordination organization time management supervision customer service cultural awareness first aidcpr leadership skills work history health club owner general manager 042019 current edge fitness clubs deptford nj less year working lead female certified personal trainer shorewood fitness became part owner business general manager responsibilities manage employees part hiring firing process manage supervise employed workers train personal training clients manage front desk answer calls manage customer accounts finances work customer services advertise company manage companies social media platforms work sales department work liaison bring businesses partner also took part cleaning making sure facility par ends take pride leader knowing work people professional manner generate business help assist customers employees general manager 012017 062020 oakland ice center oakland ca increased yearoveryear business growth leading operations strategic vision longrange planning applied performance data evaluate improve operations target current business conditions forecast needs implemented operational strategies effectively built customer employee loyalty delivered business strategy developed systems procedures improve operational quality team efficiency set enforced optimized internal policies maintain responsiveness demands assessed reports evaluate performance develop targeted improvements implement changes launched new robust business management software system resulting improved operational insight planning developed maintained relationships customers suppliers account development assessed supplier quality maintain tight cost controls maximize business operational performance worked scheduled events sell product manage income work customer service increase product sales events hockey coach 012015 052019 canlan ice sports city state educated players nutrition positive life choices better health performance introduced games drills helped students better develop skill levels increased player strength agility game skills successful practices trained athletes proper use equipment safety maximum results promoted proper stretching warmups conditioning exercises prevent sports injuries quickly learned new skills applied daily tasks improving efficiency productivity delivered exceptional level service customer listening concerns answering questions performed duties accordance applicable standards policies regulatory guidelines promote safe working environment managed quality assurance program including onsite evaluations internal audits customer surveys improved operations consistent hard work dedication actively listened customers handled concerns quickly escalated major issues supervisor took leadership supervisor roles leading coaching staff large training camps education high school diploma 052016 joliet junior college joliet il high school diploma went joliet junior college 25 years inducted phi theta kappa honors society