charlott gerlach 1122 heller run los angeles ca phone 1 555 355 9144 experience pagac inc san francisco ca bpo manager ensure team effectively staffed meet client slas 122018 present strong leadership skills excellent judgment strong sense ownership problemsolving abilities strong performance management planning structured work focused process details quality solid detailoriented documentation skills experience customer service systems development deployment enthusiastic leader skill experience creating energetic high performing sales culture kirlinmacejkovic san francisco ca bpo manager 052013 062018 build presentations appropriate executive audiences present story behind data strong collaborator influencer cross functional interdependent teams challenges status quo identify areas improvement efficiency effectiveness impressive track record closing sales winning clients managing territory stellar presentation skills csuite level executives track record overachieving quota managing complex sales process demonstration successful internal external partnership past sales roles education massachusetts college art bachelors business skills drive best practices implement projects strong leadership skills result orientation strong program management project management skills effective collaboration skills peers stakeholders partners across outside organization 20 experience accountingfinance transformation within international context proven working experience transactional accounting deep knowledge sap fico knowledge understanding statutory financial reporting requirements