health advocate robert smith phone 123 456 78 99 email infoqwikresumecom website wwwqwikresumecom linkedin linkedincomqwikresume address 1737 marshville road alabama objective experienced healthcare professional 18 years customer service strong leadership management skills certificate completion obtained six sigma green belt extensive knowledge diagnosisrelated group drg ambulatory payment classification apc healthcare common procedure coding system hcpsc hmos managed care cms hospital reimbursement methodology thorough knowledge independent physicians associates ipa self funded fully insured plans commercial plans third party billing skills leadership training gamma cameras epic library world mindbody online work experience health advocate abc corporation 20122013 managed accounts resolve multiple payers issues problematic special accounts credit balance refunds researched investigated relevant claim billing issues related payment denials adjustment errors misrouted payment reviewed planning documents contracted determine best course action verify insurance eligibility benefits copay collections patient responsibility precertification negotiated consumermember medical claims healthcare providers developed implemented balance settlements calling providers detailed information regarding possible payment terms documenting savings maintained solid relationship customers providers internal staff management documented claim file actions telephone conversations appropriately health advocate delta corporation 20032006 responsible assisting callers finding information types benefits insurance plans cover help customers locate doctors network insurance plan also assist understanding insurance claims skills used quality customer service computer skills tasks performed answer phone lines assist benefits claims eligibility questions members coordinate healthcare related services negotiate fees healthcare providers effectively educate patients health promotion disease provide services low income families children provide health education link provide valuable community resources provide health education classes screenings assist finding education high school diploma free resume template copyright qwikresumecom usage guidelines