professional summary jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom hotel operations general management executive highly developed management leadership skill set almost 10 years progressive experience improving operational efficiency team building management hospitality industry track record delivering exceptional level guest service demonstrating leadership coaching developing others skills accounting internal auditing strategic sales knowledge payroll lead accountant fluency english bengali hindi spanish fluent tip certified gfsa manager certification bar tending night auditing fosse specialist m3 profitsage specialist staff training management work history operations manager poolcorp port saint lucie fl 122018 current directed daytoday operations supervised 18person team across 5 departments including front office kitchen restaurant full bar shuttle service loss prevention department scheduling payroll recruiting performance reviews inspecting attending revenue operational meetings balancing income journals charge account receivable banking deposit banking transfers hotel purchasing auditing inventories monthly prepare weekly end month quarterly reports ensure property compliance brand qa standers reviewed financial reports day investigated variances management team corporate accounting personal keep records accuracy effectively managed occupancy rates wages labor controllable expenses actively participated budgeting forecasting maximize hotel revenue profits restocked inventory sustain par levels produced quarterly inventory audits calculated updated presented reports responded events including network outages issues related circuits websites vendors telecoms oversaw complementary kitchen department restaurant full bar outlet budgeted foretasted effectively communicating results revenue maximization optimized staff supply management elevated guest experience increased restaurant revenue 30 actual budget revenue adding new items menu wisely promoting restaurant inhouse guests actively monitored audited gfsa selfinspection quarterly boosted team performance enhanced employee evaluation processes generated comprehensive reports regarding incidents events important business matters brought 20 staff handled training mentoring direction maximize productivity provided excellent customer care maintain improve customer relations strengthen loyalty increase product service sales monitored customer feedback devise business strategies determine process improvements better customer experiences evaluated upcoming program plans forecast expected resource needs spearheaded department training appraisals new components front desk supervisor turnberry associates aventura fl 102016 122018 assist front office manager manage daytoday operations hotel maintaining forwardlooking perspective integration front desk housekeeping departments successful efficient operation ensure staff delivering excellent customer service assist front office manager project program relating directly customer service assist front office manager walks moves required perform functions front desk agent required assist front office manager make payroll assist front office manager make schedule front desk agentnight audit aimbridge hospitality shenandoah tx answered department telephone calls within 3 rings using correct salutations telephone etiquette 052013 102016 made confirmed reservations computed bills collected payments made change guests reviewed account information charges guests checkout resolved servicerelated problems timely manner trained new members guest service team answered average calls per day addressing customer inquiries solving problems providing new product information provided elevated customer experience generate loyal clientele investigated resolved customer inquiries complaints timely empathetic manner submitted orders new inventory drafted invoices completed work hcojseperson wyndham worldwide houston tx 012011 022013 accepted accountability assigned building keys master keys access cards changed bed linens collected soiled linens cleaning responsible cleaning maintaining designated areas hotel responding guest requests night audit cleaned elevators glass planters public areas lobby pool public restrooms coordinated hotelwide laundry workflow fulfill guest laundry requests cleaned bathrooms kitchens sanitizing products prevent spread germs reduce likelihood illness restocked room supplies facial tissues personal touch every job picked trash parking lot garden areas keep areas free debris education cyber security 052021 montgomery college md takoma park md 20912 high school diploma 2006 mathiura high school sylhet bangladesh bachelor arts 2010 mc college university national university bangladesh ascociate arts 2008 beanibazar gov college sylhet bangladesh certifications global food safety auditing gfsa certified hotel management certification tips training intervention procedures certified