jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom profile network operations carrier management engineer solves problems maintains business continuity monitoring networks reports errors escalates carrier arranges dispatch technicians manages services regular meetings carrier areas expertise cisco routers 35xx 72xx 76xx12xxx cisco catalyst switches alcatel router 7750 juniper ex 4200 adva lanta extreme switches summit 512448 cmts devicescisco motorola arris terayon traffic controllercisco ellacoya application switch nortel alteon cisco css operating systems unixsolaris9 sco unixwindows netwareserver applications dhcpcisco cnrbpr intermail voip sonusnetwork monitoring systems netcool intermapper ehealth mrtg genie remedy protocols mpls tcpip ospf bgp rip hsrp communication lines sonet atm isdn frame relay bgp configuring bgp cisco routers ccnp routing japan ccnp switching japan professional experience senior network engineer 012007 122014 computer services inc denver co proactively monitor customer network nms perform 1st level trouble isolation open trouble ticket us local carriers troubleshoot network related issues layers 1 3 notify customers outage occurrence status change trouble recovery escalate management receive customer trouble claims global network nonnetwork related services ex internet si services exchange servers firewalls via phone open electronic tt notify appropriate groups noc within company vendorscarriers follow documented maintenance flows refer vendor track repair progress access routers determine network status receive electronic text pages tokyo remote noc network related outages notify customers send internal management text pagers outage status monitor trouble ticket updates tokyo noc send recovery notification customers internal management receive escalations tokyo noc contact us local carriers verizon level3 mci xo broadwing etc escalate poor performance outage follow documented process ensure specific colocation customers equipment servers routers switches etc processes applications functioning correctly take proactive actions refer troubles vendors carriers repair problems make indicated notifications status followup customers internal management perform remote hand services direction specific colocation customer process maintaining troubleshooting equipment monitor nyc data center infrastructure power air conditioning notify technical support service problems maintain inhouse crossconnects cable database test troubleshoot ds1ds3 oc3oc48 data circuits follow instructions day shift perform node equipment upgrade installation guidance ntts headquarters tokyo perform remote hand service direction remote tokyo noc process troubleshooting circuits node equipment test us carriers complete troubleshoot accept various pdh t1 e1 ds3 sonetsdh oc3 oc12 oc48 stm1 stm4 stm16 line rates meet time due date new start service dates provisioning group analyze carrier outage attend meeting assess improvement plan net home jupiter telecom tokyo japan senior network engineer 012001 012006 monitored troubleshooting nationwide redundant network 30 regional data centers supporting one million broadband isp subscribers including servers primary voip systems configured maintaind cmts cable modem termination system devices led shift team customer support engineer 011997 012001 computer services inc installed cisco routers unix servers troubleshooting customers worldwide network supported desktops maintainted corporate servers windows novell networks education bachelor science electronic engineering 1997 tokyo denki university japan electronic engineering affiliations certifications ccna ccnp 20062010 skills atm bgp bpr broadband cable ccna ccnp cisco cisco routers controller css database desktops dhcp direction firewalls frame relay isdn isp access exchange windows modem motorola netcool networking hardware network networks nms nortel novell operating systems ospf pdh processes progress protocols rip router routers routing sco unix sdh seminars servers solaris9 sonet summit 5 switches switch t1 tcpip technical support telecom phone troubleshoot troubleshooting unix unix servers upgrade voip