robert smith call center manager contact details 1737 marshville road alabama 1234567899 infoqwikresumecom wwwqwikresumecom personal statement proven manager efficient tactful professional skills seeking secure responsible career opportunity fully utilize training human resource management skills making significant contribution success employer work experience call center manager abc corporation april 2005 december 2005 responsibilities monitored calls improve quality minimized errors track operative performance coordinated staff recruitment including writing vacancy advertisements liaising hr staff reviewed performance staff identifying training needs planning training session forecasted analyzed data budget figures weekly andor monthly insured optimal system performance imaging locationssystems developed delivered internal external communications reports coordinate scheduled maintenance services alliance imaging sites call center manager qcss inc 20042005 responsibilities call center manager monona ia location oversee schedules telephone sales representatives tsrs well production develop campaigns call script rebuttals use hours needed campaign monitor calls ongoing coaching opportunities also oversee quality assurance dept another aspect position client services work client developing project opportunities may find develop scripts client approves also work list management hours campaign best dialing times etc education bachelor science sociology savannah state university skills highly motivated organized dedicated customer languages english native french professional spanish professional interests climbing snowboarding cooking reading references reference 1 company name reference 2 company name free resume template copyright qwikresumecom usage guidelines