professional summary accomplishments jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom organized dependable candidate successful managing multiple priorities positive attitude willingness take added responsibilities meet team goals seek maintain fulltime position offers professional challenges utilizing interpersonal skills excellent time management problem solving skills complex problemsolver analytical driven mindset dedicated achieving demanding development objectives according tight schedules producing impeccable code customerfocused software professional superior communication skills expertise various technical platforms understands meets client employer needs develops highly functional robust easyto use applications excels handson developer oversees work software teams dynamic decisive leader excellent planning problemsolving abilities ready pursue new professional challenges career advancement growing company resolved product issue consumer testing used microsoft excel develop inventory tracking spreadsheets created robust software testing platform advanced rd efforts designed new workflow improve overall query performance amazons codeninja programming contest customer followup ensured customers satisfied company products services purchase followup calls conflict resolution responsible handling customer account inquiries accurately providing information ensure resolution productservice complaints customer satisfaction product promotion upsold products motivated customers upgrade current product plans telephone service professionally processed 80 calls per day providing information service ensure customer satisfaction implemented new interactive employee scheduling system monitor gauge project staffing needs virus protection skills insurance understanding shipping management verbal written communication client relationship development problem solving discount negotiation security planning good telephone etiquette product development inventory coordination clerical support leadership active listening budget administration revenue profit maximization sales pipeline management order management google workspace prospect targeting startup shutdown management work history web research data entry professional rwj barnabas mountainside nj 022021 current collaborated supply vendors distributors purchase supplies bulk favorable discounts managed financial tracking inventory coordination social media marketing corresponded online customers address questions complaints products policies shipping methods developed successful online sales operations scratch establishing following strategic vision mission operational plans promoted products online communities weblog discussionforum postings email marketing programs online advertising handled 100 calls per day address customer inquiries concerns ccommunications liaison total wine mclean va 012019 022021 engaged professional networking maintain strong relationships communications media professionals drive partnerships effective dissemination mass communications increased revenues supported business goals developing public relations strategies campaigns maintained updated detailed records calls physical electronic database directed investigations verify resolve customer shipper complaints implemented schedule policy changes collaborated management formulate new policies procedures goals processed orders ran bulk pick sheets processed printed invoices created daily shipping logs dfover cdr maguire evans ga 012017 012019 achieved consistent safety targets adjusting driving different road traffic conditions balancing loads avoiding dangerous driving actions completed routine pre posttrip inspections evaluate vehicles assess maintenance needs answered scheduled responded reservation calls specific times locations worked directly customers assess damage incompleteness orders coordinated efficient merchandise loading unloading keep tight schedules upheld high standards professionalism discretion working highvalue clients caol center operations manager kaiser permanente los angeles medical center city state 062015 012017 increased efficiency productivity effective staff training regarding customer service protocols call resolution techniques monitored call quality provided individual constructive feedback enhance performance address areas need improvement established oversaw performance targets call center associates developed quality employees within call center take leadership positions collaborated training team boost product support certification training initiatives oversaw employee performance foster accurate prioritization achievement sales productivity goals established updated work schedules account changing staff levels expected workloads improved organizational efficiency effectively recruiting new hires supporting management personnel decisions education master arts information technology project management 062018 university southern california los angeles ca affiliations certifications high school diploma east wake high school wendell nc association computing machinery project management institute association information technology professionals international association administrative professionals american marketing association american institute certified public accountants nclp10 novell certified linux professional 10 ccie cisco certified internetwork expert comptia pmp 062014