jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary motivational leader organizational problemsolver advanced skills technology consulting team building agile transformation experience stepping roles quickly making positive changes excited possibilities passionate people incredibly happy get team account management agile champion employee engagement operations management organizational transformation expertise portfolio management product development program management project management strengths coaching experience practice leader digital delivery operations 062013 current omni hotels new orleans la agile champion rightsized agile customers actively passively resistant change reinforced values resonated teams respect collaboration teamwork everyone win purpose delighting customer delivering quality product service timely manner delivery leader lead opportunity pursuits engagement solution design discovery execution delivery enablement assigned accounts collaborated management peers worked cross functionally across system continually identify lead improvement initiatives operations leader collaborated corporate services define processes procedures applicable digital practice socialized standard operating procedures peers managed flow communication members practice reviewed industry standards best practice materials recommend path forward evaluating rewarding performance consultants program account manager initiated programs leading alignment program scope release planning aligning one teams vision business goals creating program structure securing crossfunctional support developed strong partnerships functional leaders drive focus business objectives positive customer outcomes managed program feature dependencies across multiple teams functions divisions stakeholders web applications technology services leader 062010 052013 jds uniphase corporation city state product owner managed sharepoint product life cycle including strategic planning project design issue resolution vendor relationship management communicated product vision regularly detailed written product requirements roadmap documents presentations identified future opportunities leverage integration platforms business units service owner defined communicated ongoing application support model business users assisted planning technical support infrastructure creation service level agreements ensured transition application development support director engine business unit technology 052006 122009 cummins city state business unit leader supported business applications aligned global marketing sales customer engineering functions applications included legacy mainframe products recently released beta mode oracle microsoft change agent successfully implemented software service solution less ten weeks global usage spearheaded effort create reusable support model including service level agreements cummins call center process improvement champion became certified six sigma certified green belt leading projects saved 45 million dollars annually software licensing costs product owner facilitated creation crossbusiness unit team address web content management w3c compliance application roadmap strategy service level agreements internal external providers various 051992042006 various city state conseco inc business analyst new annuity products participated creating new annuity products utilizing stagegate process defined compliance requirements federal state usa group business analyst loan origination maintenance participated technology modernization process moving mainframe based architecture clientserver application mapped 2500 unique fields 14 different customer types new system created organizational change management materials day day job aids operation staff lincoln national financial services analyst mergers acquisitions related 401k pension programs served intermediary lincoln company whose portfolio acquired documented gaps systems input solutioning indiana university analyst financial aid services worked director translate federal regulations business requirements operationalized requirements would occur automated workflow education training ms college student counseling personnel services indiana university bs liberal arts general studies indiana university fort wayne aas organizational leadership supervision purdue university certified scrummaster scrum alliance 20162025 fusion alliance companywide valuebased awards 2021 team 2020 commitment 2019 commitment 2018 team 2017 character 2015 team certifications activities honors