jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary senior program developer fm operations manager strong leadership experience contract management compliance within building operations facilities management fm work effectively across sales marketing finance people culture improve streamline internal processes proven record developing deploying fm working principles use integrated digital solutions combined low codenocode systems rapid application development rad platforms improve bring value site operations teams customers stakeholders skills implementation planning relationship management risk management onsite plant support deployment plans customer service support project management data analytics work history 062019 102022 senior program manager developer sodexo usa city state client relationship management leadership supervision maintenance requests building inspections schedule management inventory procurement work orders manage staff responsible design development implementation tools processes enable teams work efficiently delivering increased value operations customers stakeholders developed customer facing technology solutions deliver results responsible design development deployment pilot application pilot custombuilt suite operational applications built quickbase platform pilot apps used field operations teams collect data job site realtime seamlessly update customers reporting dashboard identified system needs designed processes support business requirements collaborated development teams internal customers product line management verify delivery desired quality requirements distributors launched pilot program gathered functional business requirements support team mitigate risks tracked reported program results customers stakeholders facilitate change management activities mentored supported 30 operational employees create strong workplace culture 062019 102021 senior manager digital ifm implementation sodexo usa city state liaison voice operations teams defining product strategy roadmap ensuring successful delivery coordinating crossfunctional team key player defining value proposition digital integrated facilities management ifm platform corporate services north america oversee manage adoption rollout digital facilities management fm platform noram responsible engagement region stakeholders successful implementation digital facilities management fm platform client liaison responsible value proposition delivery jointly agreed expectations work teams define product improvements change management define future app roadmap managed inventory production workflow distribution analyzing stage product life cycle recommending improvements streamline processes led routine maintenance equipment withfocus safety upkeep proper handling emergency repairs 082014 062019 senior facilities operation manager sodexo usa city state responsible ensuring organizational effectiveness providing operational support across levels work directors management teams development implementation organizational strategies policies best practices interfaced levels company personnel clients ensure services provided expected levels quality costeffectiveness timeliness improve upon present levels implement maintain detailed cost monitoring savings programs related functional areas developed implemented ongoing business strategies appropriate management departmental interface vendor contract negotiations recommended contract selections negotiation award service agreements monitoring contractor performance ensure compliance terms conditions work stakeholders define key performance indicators kpis service level agreements slas manage monitor delivery system support services utilize kpis slas enhance delivery support services enterprise provide reporting recommendations management support function ensure support function meets exceeds established slas kris maintained kept meticulous records facility expenditures gains projections assessed building design accessibility inform others updates existing infrastructure maintaining ada compliance supervised trained custodial staff cleaning maintenance facilities premises coordinated employee onboarding operational support staff led facility management staff consultants producing business plan focused facility operations evaluated facility operations personnel safety health regulations compliance cooperated company leadership collaborated projects mutual interest multiple levels organizational leadership 062001 082014 general services manager education 051989 cushman wakefield city state general services manager responsible managing administration daytoday client food service contact building shipping receiving mail reprographics center interface levels company personnel ensure services provided expected levels quality costeffectiveness timeliness improvement upon present levels implement maintain detailed cost monitoring program related functional areas oversee contract operations services ensure qualitative costeffective level service maintained including limited analysis service pl providing monthly report clientcontract manager review develop longrange planning pricing analysis meet client objectives monitored team performance adhered service level agreements slas provided detailed job training followed customers installations verify satisfaction inspected rental equipment rentals marking changes conditions charging customers necessary reduced budgetary expenditures effectively negotiating contracts advantageous terms cultivated strengthened lasting client relationships using strong issue resolution dynamic communication skills launched staff engagement gender diversity cultural programs addition robust reporting tools increased operational quality handled problematic customers clients assist lowerlevel employees maintain excellent customer service interacted well customers build connections nurture relationships developed optimized organizational systems boost efficiency keep operations scalable agile changing demands high school diploma framingham high school framingham