jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary resultsdriven academic testing coordinator successful optimizing administrative procedures control costs improve operations experienced building positive relationships students instructors underpin sustainable policies proven background meeting exceeding operational objectives across 10year career maintain currency trends field keep systems modernized streamlined natural leader analytical problemsolver articulate communication style skills managing confidential records experience student information systems leadership skills professional demeanor coordinating services management program documentation skills proficient google suite microsoft suite detailoriented utilized collaborative software complete team assignments integrated student development theory research address key topics higher education education training tarleton state university stephenville tx 052020 master science applied psychology appalachian state university boone nc 122009 bachelor science psychology experience metropolitan community college academic testing coordinator kansas city mo 082017 current provide leadership one two programs housed center access academic testing stephenville fort worth campuses provide excellent service attention customers stakeholders facetoface encounters phone conversations improve operations working team members customers find solutions maintain industry knowledge continuing education training assist director strategic planning staff supervision budget operations serve campus security authority csa ability implement manage new programs create maintain testing schedules multiple locations implement maintain verify compliance various international quality standards rents man administer training standards developed wrote maintain detailed troubleshooting guide knowledge base use desk staff make special accommodations students disabilities complete tests make special acc keep operations conduct compliance testing policies standards keep testing materials secured confidential prevent cheating collaborate project leaders stakeholders accomplish objectives developed new test scheduling process resulted efficient use testing seats available student workergraduate assistant time compass group usa inc disability services coordinator elmhurst il 082013 072017 provided leadership one two programs housed center access academic testing stephenville fort worth midlothian waco campuses assisted director strategic planning staff supervision budget operations provided consultation training campus units departments regarding accessibility issues laws law served campus security authority csa implemented managed new programs knowledge section 504 texas rehabilitation act ada adhered ethical standards ada laws regulations worked sensitive information maintained confidentiality escalated identified risk issues challenges trends senior management delivered risk related documents audit regulatory exams translated governing board directives actionable frontline service policies meet participant needs identified hired talented individuals bringing valuable skills great experience team presented talks university events promote understanding students disabilities contributed successful transfer 400 disability services student files new crm program hard copy tarleton state university american sign language interpreter city state 082010 072013 provided communication access services students hearing disabilities lectures required group meetings required academic environments delivered realtime accurate oral translations interpretations clients developed understanding specialized concepts translation consulting subject matter experts colleagues reviewed analyzed briefing materials starting translations provided contextual information increase clients understanding translations crossreferenced specialized dictionaries slang nuanced terminology consistently provided exceptional service attention customers stakeholders provided excellent service attention customers facetoface encounters accomplishments technology integration increased student participation test scores introducing relevant computer programs exercises encourage student interest enjoyment process improvement developed online forms students requesting disability services resulted faster communication staff onboarding new students disabilities activities honors member ahead member ncta alpha chi national collegiate honor society