summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom hardworking warehouse associate excellent materials handling storage management shipment preparation skills experienced picking orders assembling pallets preparing containers delivers accurate inventory counts maintains detailed warehouse records proven skills receiving moving stocking merchandise efficient accurate hardworking team player knowledgeable grocery stocking rotation procedures comfortable lifting 55 pounds reliable customer service representative extensive track record demanding sales account management environments strong presenter communicator problem solver working effectively productively diverse customers individual needs personable dedicated customer service representative extensive experience call center industry solid team player upbeat positive attitude proven skill establishing rapport clients motivated maintain customer satisfaction contribute company success articulate enthusiastic resultsoriented demonstrated passion building relationships cultivating partnerships growing businesses skills experience forklifts pallet jacks materials handling transport warehouse operations microsoft word microsoft outlook able lift carry 50 lbs loading unloading rf scanning devices heavy lifting mentoring training safety methods persuasive speaking problem solving sales typing live chat customer support warehouse worker six flags inc gurnee il call center support issue resolution banking closing ability call documentation skills communicating clients account updating technical troubleshooting prospecting skills providing customer support data gathering call control skills payment processing professional telephone voice quality control data entry call controlling used pallet jacks move items warehouse locations staged sorted multiple types products loading 072019 current moved large bulky items manually equipment pallet jacks forklifts loaded perishable goods environmentally controlled trucks caol center agent old national bank farmington mn 102020 072021 handled customers effectively identifying needs quickly gaining trust approaching complex situations resolving problems maximize efficiency delivered fast friendly knowledgeable service routine questions service complaints managed customer expectations clarifying needs identifying options recommending products services met exceeded call speed accuracy volume benchmarks consistent basis managed highvolume inbound outbound customer calls explained key information regarding products services customers encourage informed decisionmaking reviewed files records obtained documents respond customer requests maintained strong call control quickly worked scripts address problems answered screened processed high volume calls daily call management system web based communications resolved inquiries consistently meet performance benchmarks consulted customers regarding needs addressed concerns clotomer service representative 032021 062021 one80 intermediaries kansas city mo deescalated problematic customer concerns maintaining calm friendly demeanor documented conversations customers track requests problems solutions delivered service support customer paving way future business opportunities made outbound calls obtain account information secured client retention driving service product benefits features recommendations around clients needs answered 100 inbound calls per day directed individuals departments upheld privacy security requirements established regulatory agencies answered customer questions addressed concerns resulting 40 reduction complaint calls reviewed account service histories identify trends issues tecemarketing sales representative tti inc wallingford ct handled inbound telephone calls interested customers 012018 072019 used scripted sales strategies converse customers reached manual dialing automatic systems helped team meet rolling sales goals maintaining proficiency company systems scripts procedures educated customers product service offerings meeting individual needs resolved customer complaints escalating calls proper department maintained recorded customer information database reached multiple potential accounts month contributed team efforts successfully accomplishing exceeding daily sales goals resolved inquiries consistently meet performance benchmarks set new accounts listed personal demographic payment information system education high school diploma training robert e lee high school jacksonville fl 052018