jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary clientfocused victim services coordinator background managing social work programs highly educated laws relating victim services crisis intervention managed 30 advocate volunteers facilitated training sexual abuse prevention awareness skills crisis intervention safety planning rapport trust building leadership project management verbal written communication interviewing skill adult education staff education training work history victim advocacy 102019 012021 advocatecase manager summer house inc city state supervised 14 direct support staff ensure responsibilities adequately performed managed employee schedule absence manager facilitated medication orientation training ensured residential care facility operating accordance title 17 title 22 regulations regulated community care licensing coordinated daily activities identified requested specialized services individuals physical therapy hearing speech psychiatric medical dental vocational assessments psychological testing concurrence person circle support wrote formal reports clients progress submitted adult protective services reports case abuse neglect assisted selfadministration prescribed medication accordance established procedures records medication given refused individuals accordance established procedures ensured accurate ample supply medications follows procedures medication ordering filling setting dispensing destruction identified facilitated necessary training maintained records composing daily observation notes relative work acted liaison resident workday program doctor family counselors funding regional center scheduled doctors appointments worked social security office medicare ensure continuity benefits counseled direct support staff consulted clinicians devise manage effective ongoing care plans atrisk patients took active role patient family planning process detailing instructions responding appropriately effectively questions concerns collected special education enrollment data generate statistic reporting microsoft excel managed streamlined referral queues 12 efficiently prioritizing residents clearing insurance obstacles reported plans findings results employers insurance carriers adhered established rules ethical standards codes professional conduct conducive positive learning atmosphere partnered physicians social workers activity therapists nutritionists case managers develop implement individualized care plans documented patient interactions interventions electronic charting systems liaised teachers develop individualized education programs provide quality education residents disabilities evaluated isp compliance state federal requirements regulations rectified noncompliance issues immediately developed positive relationships parents foster communication encourage involvement resident growth improved staff performance recreating disciplinary procedures commensurate level infraction dramatically reducing turnover 092015 022017 casa program volunteer coordinator family childrens court services city state provided office coverage absence executive director supervised work 5 staff led special training courses yearly sexual harassment seminars coordinated individual group counseling meet victim service standards collaborated law enforcement district attorneys improve services sexual assault victims identified developed maintained grants fund programs services attended child abuse court hearings child protective services cps meetings testified court wrote court reports obtained necessary information understand situation child reviewing relevant documents interviewing child parents social workers persons relevant case determine facts circumstances childs situation identified explored potential resources could facilitate family preservation alternative permanency planning supervising work 30 casa volunteers compiled training manuals educational materials casa access victim compensation screened interviewed prospective volunteers scheduling coordination facilitation 30hour initial casa 3hour inservice training coordinated documented channeled casa volunteer requests resolution maintained accurate statistics 70 cases casa volunteer assignments volunteer time activity consulted casa volunteers problems concerns filled petitions court documents hearing notices reports notes filled crime victims reparation commission compensation applications attended community meetings conferences workshops relevant casa work participated interdisciplinary meetings police cps sexual assault response team city officials prepared managed social media supervised visitation monitor ninth judicial district family childrens court services clovis new mexico performed skills assessments link volunteers roles matching individual skills competencies uncovered opportunities volunteer program improvement soliciting staff feedback evaluating volunteer performance managed volunteer calendar verified coverage key roles volunteer unavailability worked leadership staff special committees define volunteer mission set standards coordinated logistics scheduling supplying transporting volunteers supervised promoted volunteers permanent roles based staff feedback recruited interviewed hired volunteers fill positions administrative support tracked volunteer applications conducted background checks facilitate participation casa volunteer program enhanced collaboration team members preparing meeting materials taking clear notes distribute stakeholders planned coordinated logistics materials board meetings committee meetings staff events 012013 072016 translating consultantlanguage reviser english kids city state netherlands read original material rewrote target language ensuring meaning source text retained proofread edited final translated versions researched culturally specific phraseology find correct translation 134 children maintained message content tone emotion closely possible provided cultural input speakers help parties speak similar languages communicate understand one another 012012 012013 health insurance consultant education 2013 certifications trendmart city state verified insurance coverage telephone online guarantee proper reimbursement benefits estimate patients financial responsibilities performed needs analysis obtain information required make appropriate health insurance product recommendations scanned received sent faxes appropriate departments including insurance claims copay assistance information patient documentation explained features disadvantages advantages 5 policies promote insurance sales contacted insurance companies discuss resolve unpaid claims incorrectly paid claims determined financial needs assessing existing coverage aligning new products services longterm goals calculated premiums established payment methods sales presented financial wellbeing education groups 78 people cultivate new business increase financial knowledge customer base bachelor arts ba psychology ljubljana slovenia university ljubljana professional certificate foundations victim services awarded joint center violence victim studies first aid cpr additional information adult education facilitator