jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary highlymotivated employee desire take new challenges strong worth ethic adaptability exceptional interpersonal skills adept working effectively unsupervised quickly mastering new skills skills decision making work planning problem anticipation resolution adaptable changing conditions proactive focused relationship building sound judgment experience management technician 022016 current slippery rock university financial aid city state technology communications support attention detail excellent customer service creative innovative willing learn prioritizing planning time management strong written spoken communication skills work directors staff ensure processing schedules met reports run timely manner proper checks balances make recommendations communications students suggest populations receive communication asneeded basis keep banner upgrades new releases impact daily processing procedures manage office phone functions via cc supervision setadjust phone queue voicemail messages accurately reflect times operation complete work orders new employee phone set regular use banner cognos federal database systems outofstate grant systems dashboards microsoft office reports data monitor review daily weekly biweekly reports ensure proper processing awards students federal pell grant ncaa athletics aid outofstate grants perform checks gift aid suspended records disbursement errors pell grant leus readmitted students return title iv banner grouping satisfactory academic progress unusual enrollment history make processing adjustments necessary proper knowledge rules regulations processing federal title iv pheaa ncaa outofstate grant institutional private financial aid programs within compliance guidelines customer service exercise excellent inperson phone email skills manners provide information prospective current students families financial aid programs fafsa procedures deadlines withdrawal policies satisfactory academic progress policies aid information related federal title iv funding pheaa institutional private financial aid programs upholding ferpa guidelines develop maintain office phone email correspondence schedule ensure adequate service coverage within office monitor call center queue wait times ensure best possible customer service provided student employment supervisor post available studentworker positions form hiring committees review applicants conduct interviews potential hiring manage current student worker schedule communicate changes office staff necessary approve hours worked e time delegate job duties within office help office staff clerk typist 3 confidential 092015 022016 slippery rock university human resources city state administrative technology meet avp daily review new outstanding issues need addressed review calendar upcoming appointments meetings organize meetings keep avp schedule needed perform frontoffice duties including greeting general public employees students others answering questions directing questions appropriate hrpayroll staff answering phones setting appointments communicating schedule changes avp make conference room reservations needed receive date stamp sort distribute office mail maintain organize order office supplies prepare travel manage memberships subscriptions avp hr payroll staffpersonnel prepare letters memos announcements needed participate review screening ranking clerical pool applicants twice year compare results hr staff maintain distribute seniority lists afscme opeiu scupa spfpa units maintain seniority list custodial workers requesting consideration lateral transfer regular use microsoft office programs sap database confidential filing record keeping create maintain confidential files personnel subject matters arbitration incident grievance files maintain filing active job descriptions essential functions sortarchive nonactive ones maintain proper purge schedule files clerk typist 2 parttime 012014 092015 slippery rock university financial aid city state administrative technology responsible frontoffice duties including greeting students families assisting questions notifying director appointment answering high volumes phone calls emails prospective current students families providing information available financial aid programs application deadlines procedures open datestamp sort distribute incoming mail purchase maintain organization office supplies prepare work orders printing services mailing services maintain supply printed materials bulk mailings generate prepare outgoing correspondence mailings financial aid offers tracking missing information letters exit counseling notices satisfactory academic progress notices assist associate director administering pheaa state work study program swsp monitoring wages hours worked students complete reports data entry within pheaa database clerical support representative 052008 122013 butler refrigerated meats city state warehouse shipping receiving inventory regular use knowledge manhattan oracle databases well microsoft office programs answertransfer calls vendors transportation companies read process purchase orders billofladings shipping manifests enter data accurately system shipments could received warehouse orders could selected shipped warehouse warehouse logistics team could transport deliveries prepare work orders manhattan warehouse selectors dockworkers perform various inventory checks functions within warehouse ensure proper quantities selection use rf unit education training high school diploma 062007 slippery rock area high school slippery rock pa