robert smith operation manager phone 0123456789 email infoqwikresumecom website qwikresumecom summary obtain leadership position call center operation field allow improve processes challenge field well help demonstrate skills benefit organization core competencies bilingual management experience professional experience operation manager abc corporation january 2013 february 2014 key deliverables ensure components resource management staff operations comply company standards communicate levels organization regarding processes issues risks etc oversee hiring scheduling staffing ratios assigned department supervise evaluate work department supervisors amp coaches work manage staff analyze workflow improve efficiency work departments coordinate ensure proper training certifications reviews appropriately completed coordinate prepare internal audits oversee departmental supply ordering adhere departmental budget constraints operation manager abc corporation 20082013 key deliverables supervised approximately 30 ftes performed routine quality inspections responsible recruiting new hire training well terminations conducted daily huddles monthly meetings purchase inventoried supplies equipment managed day day operations safe standardized processes meet clients needs promoted assistant director within year achieved 76 hchasps rating maintained 87 customer service rating skills used demonstrated excellent leadership skills brought innovation company education 2259 oak street old forge new york 13420 free resume template copyright qwikresumecom usage guidelines