jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary highly qualified detailoriented hardworking office manager 12 years experience proficient research writing case management client relations selfstarter strong problem solving organizational abilities demonstrated ability handle difficult situation tact skilled analyzing task breaking manageable pieces team player exceptional communication interpersonal skills time management strong problem solver resourceful mail management schedule management general highlights meticulous attention detail resultsoriented selfdirected report development selfstarter accomplishments coordinated department functions team 10 employees received merit raise strong attention detail exemplary customer service teamplayer attitude successfully planned executed corporate meetings lunches special events groups 15 employees training successfully trained staff office systems databases policies procedures focusing minimizing errors generating superior results employee management liaised hr department establish employee benefits training payroll termination procedures administration performed administration tasks filing developing spreadsheets faxing reports photocopying collateral scanning documents interdepartmental use customer service handled customers effectively identifying needs quickly gaining trust approaching complex situations resolving problems maximize efficiency multitasking demonstrated proficiencies telephone email fax frontdesk reception within highvolume environment research investigated analyzed client complaints identify resolve issues experience office support coordinator 082013 2015 clifton larson allen ofallon mo provided courteous professional contact site referred calls appropriate agencies accurately completed tracking work processed used case management staff provided support case management directors created forms userfriendly formats assisted leadership support intensity scale referrals long term home health processes requested coordinated meetings meeting arrangements included scheduling room set facilitation assistance requested planned arranged coordinated community projects team development activities needed prepared check requests following finance department policies procedures deadlines ensured proper coding funds taken appropriate accounts assisted completed internal file reviews setup archiving remained knowledgeable current ddd rules regulations program quality standards expectations best practices including ccms benefits utilization system bus etc financial foundation associate seasonal 032013 072013 butterfly effects west palm beach fl interviewed prospective clients learn financial needs discuss existing coverage processed applications payments corrections endorsements cancellations promoted agency products customers telephone presented clearly explained insurance policy options clients based needs goals promoted client retention highquality service follow presented account proposals professional timely manner human resource assistant administrative assistant iii 072011 032013 cdr maguire sacramento ca answered employee questions regarding employment records resolved issues advised managers organizational policy matters recommend needed changes served link management employees handling questions interpreting administering contracts helping resolve workrelated problems verified employment accountable establishment preparation newhire paperwork entered modified proofread data peoplesoft backoffice aba therapist 2013 022013 alpine autism center city state applied behavioral analysis help clients improve fuctionality data entry clerk 042010 072010 colorado international trading company city state verified information computer system uptodate accurate identified resolved system account issues requested pricing vendors created offers clients office management specialist office administrator 102006 022010 eden single freitzeit gmbh city state executed accounts receivable reporting enhancements reconciliation procedures performed debit credit total accounts computer spreadsheetsdatabases using specialized accounting software addressed resolved nonroutine complex unexpected variances provided reliable timely project project expense capitalization amortization spend data departments efficiently implemented shortterm tracking factoring possible longterm tracking strategies coordinated department functions team 10 employees maintained detailed administrative procedural processes improve accuracy efficiency verified logged deadlines responding daily inquiries supervised trained admitting billing collection staff created databases spreadsheets improve inventory management reporting accuracy implemented updated online collection procedures payment increasing ontime payments number implemented updated online collection procedures payment increasing ontime payments 98 managed incoming outgoing calls busy internet website improved communication efficiency primary liaison departments clients education bachelor psychology 2012 university colorado colorado springs colorado springs co ba psychology 387 gpagraduated magna cum laude iii bamberg vocational field economics administration health 20032006 grafstauffenbergbusiness school bamberg business certificate administratin business health 2006 state vocational school iii bamberg germany bamberg bavaria major business administration minor health employment law coursework includes economics coursework includes organizational behavior coursework includes english bilingual english german languages interests committed community service extensive volunteer history includes court appointed special advocate abused neglected children collecting experience neonatal hearing screen volunteer st francis penrose postpartum wing neonatal intensive care unit case management excellent customer service skills