jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary dedicated customer service specialist providing skills prioritize multitask fastpaced working environment successfully works part team reach personal business goals known successfully handling escalated customer support issues skills team collaboration customer service strong work ethic time management microsoft office organizational skills building customer trust loyalty creative problem solving calm professional pressure multitasking prioritization clerical support problemsolving abilities microsoft office expertise upbeat positive personality understanding customer needs understan excellent attention detail decision making relationship building ms office email telephone etiquette emotional awareness education training oakhaven early college high school 3125 ladbrook road memphis tn 38118 062013 diploma experience archer daniels midland company case managercustomer service representative mount auburn il 042022 012023 assisted individuals eligibility available benefits answered incoming calls provided highest level professionalism knowledgeable service every customer answered screened processed high volume calls daily call management system webbased communications updated customer accounts addresses contact information within call management databases navigated computer systems review information respond appropriately callers maintained strong call control quickly worked scripts address problems us bank product assurance coordinator cerritos ca 082019 082020 documented inspection results completing reports logs summarizing entering data quality database assessed materials parts products conformance quality control requirements production specifications used specialized tools take precise measurements various aspects samples recommended improvement measures production process meet quality control standards examined products materials defects deviations remove discard nonconforming items made sure product met industry regulations standards tested products check defects flaws identify correct quality issues exela technologies inc packager ii des moines ia 082017 092019 verified quantity quality products preshipment comply production standards inspected outgoing shipments maintain quality assurance standards accomplished production goals working speed accuracy inspected orders accuracy carefully reviewing containers products packaging labeling promoted workplace safety smooth production keeping workspaces clean organized free hazards checked validated incoming data customer base researching correcting errors promptly usps 2966 rural carriercustomer service city state 032016 032018 delivered mail residences commercial customers outside city limits along established postal route greeted customers pleasant attitude offered assistance mailrelated issues drove mail vehicle delivered mail rural locations collected mail customers brought back facility processing sorting met performance targets consistently hard work efficient handling stop followed strict package safety standards protect customers team members handled missing postage returned mail route customers picked delivered mail businesses residences schedule allotting time poor weather road conditions obtained signatures registered certified insured mail inspected delivery vehicle prior shift immediately reporting problems safety hazards supervisors provided changeofaddress cards postal forms upon customer request sold stamps money orders mail customers along daily route smith nephew surgical product specialist city state 072015 022016 prepares updates accurate lists bills material related costing implant kit works product managers sales shipping receiving customer service sap inspection quality assurance manufacturing new kits monitoring turns identify trends demands maintained composure patience face difficult customer situations applying deescalation techniques positive customer support xerox transaction processor city state 102014 032015 processing returned mail outgoing correspondence emails assure required turnaround time met adjusted client account information posted updated responses guarantee customer satisfaction remitted settled funds using account system programs networks verified legitimacy client information requests protect information identity theft attempts received requests documents related processing financial transactions classified labeled documents relating contract requirements legal necessity scanned uploaded loan related documents system reviewed customer accounts determine ontime payments loan terms compliance williamssonoma quality assurer city state 052013 062014 identified resolved quality issues escalating critical problems supervisors assessed finished items defects ordered reworks eliminate irregularities measured product dimensions assess compliance specifications completed evaluations properly using various gauges tools equipment fedex supply chain data entry clerk city state 122011032013 identified corrected data entry errors prevent duplication across systems scanned stored files records electronically reduce paper files secure data input client information spreadsheets company database provide leaders quick access essential client data transferred data hard copies digital databases organizing information new formats reviewed updated account information company computer system reviewed corrected deleted data verifying customer account information addressed data problems troubleshooting solutions minimize interruptions gamestop assist manger recruiting city state 072010 072012 organized schedules workflows shift coverage meet expected business demands maintained inventory accuracy counting stockonhand reconciling discrepancies delegated daily tasks team members optimize group productivity collaborated store manager develop strategies achieving sales profit goals mentored staff enhance skills achieve daily targets using handson motivational leadership managed candidate activity within applicant tracking system ats utilized internal recruiting systems icims record update track candidate progress ensured adherence compliance us eeo regulations employment legislation advertised promoted open positions using social media digital marketing procedures explained job duties compensation benefits potential candidates