jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary goaloriented human resources specialist 8 years experience training protocol development policy implementation strong financial acumen demonstrated success budget development adherence accustomed analyzing company needs developing longterm solutions meet personnel objectives sap expertise contract review recommendations team leadership employee relations conflict resolution fluent spanish training development preemployment screening skills recruitment training mentoring written communication customer service benefits compensation candidate sourcing work history operations manager 042015 current cargomatic charlotte nc responsible managing trip series operated destination america da includes set overtheroad post trip responsibilities main point contact tourtravel director vendors suppliers operating season throughout year monitor quality control allocated trip series order deliver unmatched level service also key success manage pretrip preparations including limited coordinating trip files product department tour directors providing followup needed acting checks balances included trip components product preparing daybyday technical itineraries preparing relevant content tour directors websitedropbox monitor quality control trip components vendorssuppliers provide necessary updates product needed throughout season action operationally special needs requests selling regions include limited meal requestspreferences requests specific guest needs mobility issues scooters wheelchairs health issues cap machines insulin requests strong focus ada compliance medical conditions may arise monitor action vip travel key business partners employees trips well special gift travel requests sent selling regions ensure service excellence brandguest available oncall duties hours weekends assist overtheroad issues may arise formulated processes enabled team improve assistance support groups resulting reduction time financial loss enhanced organizational efficiency gathering business requirements improving data models reporting frameworks human resources generalist 122002 042014 alcatraz cruises nampa id developed enforced company policy procedures relating phases human resources activity responsible recruiting process new castmembers including limited screening interviewing hiring boarding developing coaching educated advised employees group health plans voluntary benefits 401k retirement plans coached educated management throughout organization appropriate guidelines maintaining legallycompliant workplace liaised multiple business divisions improve communications improved operational processes resulting productivity increase 40 hr department provided advice leaders managers consultants employees implementation hr policies procedures collective bargaining union agreements business rollouts provided human resource generalist guidance managers employees including talent management payroll fmla benefits workers compensation 401k osha compliance account executive 051995 062002 dell inc boston built strengthened relationships new existing accounts drive revenue growth identified customer needs achieved service levels met exceeded expectations increased sales 35 latin america execution full sales cycle processing initial lead processing conversion closing responsible daily operations receiving department directed staff twelve imputing tracking parts accessories companys general database developed monitored account management processes management inspections reward recognition quality improvement prepared forecasts mapped resources valuable opportunities managed sales cycle first contact established customer sale maintained solid customer base monitoring changes customer account profiles monitored service sale implemented quick effective problem resolutions developed implemented database sales tracking enabling improved understanding product profitability inventory needs certificate human resources management 122020 california state university fullerton fullerton ca education bachelor arts business administration management 121995 universidad san carlos de guatemala guatemala city guatemala