summary skills jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom hardworking reliable individual strong ability customer service proactive punctual teamoriented mentality basic math customer service organization friendly positive attitude planning experience education training communication organizational skills supervision troubleshooting multitasking finance assistantmedical billerclinic operations colliers international los angeles ca coded invoices records maintain organized accurate records followed specific company rules maintain integrity security data greeted customers answered account questions resolved complaints 052020 current assessed data information check entries calculations billing codes accuracy applied mathematical skills calculate totals check figures correct problems physical digital files assisted managers additional duties employee absences performed database entry updates keep information current resolved vendor employee inquiries invoices purchases quickly research verified vendor accounts reviewing documentation rectifying issues contacting account holders maintained accuracy reviewing reconciling general ledger reviewed vendor invoices expense reports identifying discrepancies verified items billed items received followedup vendors employees reconcile variances prepared mailed client invoices within expected timeframes promote likelihood ontime payments ofoice manager signature aviation west palm beach fl 042008 092020 oversaw receiving organizing correspondence answering forwarding calls creating business letters records managed office inventory placed new supply orders handled scheduling managed timely effective allocation resources calendars trained mentored administrative staff members company policies daily task execution industry best practices elevated customer satisfaction ratings resolving client case issues effectively reduced financial discrepancies accurately managing accounting documentation negotiated vendors determine optimal material purchase pricing reduced financial discrepancies accurately managing accounting documentation maintaining case costs billing processes managed office budget handle inventory postage vendor services conducted staff performance evaluations monitor progress individual skills drafted manuals resources identify services clients racip agent ecolab evansville 112019 032020 loaded unloaded aircraft cargo passenger baggage freight operated conveyor belts pushback tractors aircraft tugs daily handled passenger luggage mail cargo accordance safety privacy protocols connected electrical power units service hoses aircraft collected sorted checked baggage tags flight lists protected customers baggage loss theft damage used scanners track parcel information condition receipt juggled shift duties prioritizing immediate tasks streamline operations clotomer service agent exceeded specific team goal partnering staff share implement best practices 082019 102019 alaska airlines city state delivered fast friendly knowledgeable service routine questions service complaints utilized active listening communication skills address customer inquiries escalate issues supervisor investigated solved routine complex customer issues earn repeat business asked probing questions determine service needs accurately input information electronic systems pursued networking opportunities advance client relations skills enhance customer satisfaction implemented additional services maintain exceptional client service ratings leveraged reference tools conducted trainings improve customer service deescalated problematic customer concerns maintaining calm friendly demeanor assisted customers making payments establishing payment plans bring accounts current fielded customer complaints queries fasttracking problem resolution provided outstanding service new longstanding customers attending closely concerns developing solutions informed customers billing procedures processed payments provided payment option setup assistance processed documentation troubleshot discrepancies build client rapport escalated customer concerns issues requirements supervisors immediate rectification explained benefits features recommendations maximize client retention upsold products services address customer needs maximize sales trained new employees procedures policies maximize team performance high school diploma waiakea high school hilo hi 051996