jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary resultsoriented professional diverse background customer service proven ability conceptualize plan manage successful business operations additional experience retail service operations inventory management dedicated well organized highly communicative detailoriented skills business operations organization process improvement problem resolution customer service work history 112015 082018 apparelhome associate donatos parkersburg wv supervision operational improvement motorola equipment project organization mentored new team members mc9000 mc40 tc70 pos system operation customer service strategies sales goals replenished sales floor merchandise organized shelves racks bins optimal appearance requested official identification alcohol tobacco medications select hardware purchases verified details consistently meeting strict legal standards underage sales operated cash register cash check credit card transactions 998 accuracy completed sales excess 15k average day nearzero error rate using pos system reviewed weekly sales circulars monitored price changes promoted customer loyalty consistent sales delivering friendly service knowledgeable assistance assisted customers answering questions fulfilling requests store phone checked prices customers processed items sold scanning barcodes helped customers locate items complete purchases ensure customer satisfaction sales numbers answered questions store policies concerns support positive customer experiences increased sales offering advice purchases promoting additional products trained apparelhome associate backup cashier jewelry coverage provide customers optimal support served needs 200 customers busy day 082018 072019 jewelryshoes sales associate walmart city state coordinated efficient restocking sales floor current merchandise accurate signage current promotions displayed merchandise arranging appealing orderly way boost sales checked pricing scanned items applied discounts printed receipts ring customers also conducted special orders layaway purchases replenished merchandise inventory downtime stock became low performed general maintenance light cleaning showroom completed store opening closing procedures per company guidelines offered customer topnotch personal service polite support boost sales customer satisfaction pursued resolutions achieve complete customer satisfaction including tracking hardtofind merchandise diverse locations provided dynamic service customers active engagement direct eye contact wellhoned listening skills oversaw processed payments made credit debit cards cash provided correct change applicable refunded payments returned items processed exchanges offered store credit achieve customer satisfaction trained watch specialist 3 months employment starting company apparelhome sales associate balanced organized cash register handling cash counting change storing coupons supported loss prevention goals maintaining accurate drawers monitoring shopper behavior mentored new sales associates store return policies customer service techniques greeted customers asked openended questions determine exactly customers required available budgets target recipient purchase help locate merchandise suggest suitable options fielded questions solved problems informing customers current promotions store policies upsold warranties purchase addons customers drive sales revenues achieve sales goals developed extensive conflict resolution skills result diffusing tense situations unhappy customers worked sales associates deliver excellent customer service cut wait times registers 082019 102019 womens shoes sales associate macys city state fulfilled online pickup orders selected recommended helped obtain locate merchandise based customer desires needs examined merchandise took accurate inventory prevent inventory stockouts reduce risks loss measured customers feet determine proper shoe size using brannock device organized store merchandise racks size style color maintain clean visuallyappealing showroom promoted macys star rewards program instore credit opportunities work towards meeting set sales quotas managed promotional instore signage displays restocked merchandise returns dressing rooms educated customers promotions enhance sales monitored customers signs security concerns escalated issues management greeted customers helped product questions selections purchases including instore eservice transactions listened customer needs desires identify recommend optimal products promoted customer loyalty consistent sales delivering friendly service knowledgeable assistance improved operational efficiencies managing customers requests store inventory transactions new purchase orders pricing needs replenished sales floor merchandise organized shelves racks bins optimal appearance organized store merchandise racks displays promote maintain visually appealing environments helped customers complete purchases locate items join reward programs promote loyalty satisfaction sales numbers opened shelved merchandised new products visually appealing organized displays optimal sales promotions managed efficient cash register operations including scanning items processing payments issuing receipts provided accurate information promotions customer programs products helping drive high customer retention maintained uptodate knowledge store sales payment policies security standards checked prices customers processed items sold scanning barcodes issued receipts processed refunds credits exchanges assisted customers locating choosing merchandise store department education associate science physics ohio university eastern saint clairsville oh