jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary resultsdriven human resources business partner skillful strategic planning policy integration performance improvements always pursuing ways maximize efficiency employee satisfaction proficient cost savings skills human resources project management data analysis staff management budgeting performance management work history 082020 current human resources business partner shockwave medical miami fl employee relations advanced problem solving verbal written communication ability effectively communicate microsoft officegoogle suite investigated liaised legal department respond complaints harassment discrimination employee grievances sensitive issues prepared position statements eeoc identified hr training needs conducted training employees leadership recommending approaches effect continual improvements business objectives productivity within company reach business goals collaborated legal compliance teams review paperwork obtain feedback procure available information new training processes streamlined hr efficiencies coordinated new hire orientations provided onboarding training 2000 new employees directed controlled various benefit programs including 401k medical dental vision packages liaised multiple business divisions improve communications developed succession plans promotion paths staff reviewed applicant qualifications assisted management recruiting hiring needs determining compensation total package promoted enabled necessary changes align operations strategic plans resolved understaffing issues disputes employee terminations disciplinary procedures streamlined complaint response management providing guidance policies ensuring appropriate accurate investigation processes educated management successful policy implementation enforcement actions prevent employee legal entanglements instructed senior leaders appropriate employee corrective steps 102018 082020 human resources assistant casa systems paris tx performed various administrative functions including filing paperwork delivering mail sorting mail office cleaning bookkeeping delivered friendly assistance new hires throughout interviewing hiring process administered compensation benefits performance management systems safety recreation programs prepared monthly termination lists added permanent records improved productivity initiatives coordinating itineraries scheduling appointments created completed personnel action forms hires terminations title changes terminations prepared monthly weekly daily logs using microsoft office suite converted employee status temporary permanent set orientations initial training new employees processed documentation employee actions new hires grievance resolutions terminations assigned work activities staff related employment compensation labor relations employee relations helped employees register benefits programs using online portals compiled employee records individual departments maintain central files 122017 102018 manager marten transport san juan capistrano ca responsible service account management set assigned accounts builds maintains active professional network order facilitate communications information transfer develop lead quarterly business reviews upper management reviews include sr history outstanding service requests contract status site information updates connectivity status microcode levels technical advisories planning coordination resources planned activities analyzing data providing detailed recommendations based data presented responsible managing complex service matters including open srs high importance sev 1s ensure correct business units assigned responding timely manner responsible ensuring valueadd program service communicated accepted customers assuring customer renews annually manage multiple work streams tasks daily prioritizing aligning customer needs work highly matrixed environment develop relationships across dell emc provide best possible customer experience demonstrated strong leadership crisis situations knowledge data center operations storage technology foundations desired remotely provided holistic approach account management services team maintenancerecovery support escalation management problem resolution designated portfolio customers 082011 122017 supervisor david j joseph indianapolis directly organize supervise daytoday operations activities within team order achieve key performance goals includes ensuring customer transactions addressed timely accurate manner monitoring associate productivity service levels quality efficient allocation resources managing daily phonechat coverage schedule adherence attendance managing change support building developing effective high performance team providing hands daily coaching order improve maintain team performance directly responsible performance management process evaluations mentoring corrective action hiring direct reports maintaining daily weekly statistics individual direct reports analyze department results troubleshoots operational problems completes team reports required identify analyze escalated problems provide guidance direct reports resolution collaborating contact center managers identify operational improvements identify opportunities contact center efficiency interdepartmental partnerships serves point escalation transactions requiring advance expertise discernment order resolve complex customer issues ensure timely follow customer satisfaction answers front line customer inquiries needed peak critical times education 122020 bachelor science business administration wemphasis human resources weber state university ogden ut associate science business economics 122019 weber state university ogden ut 122017 associate science general studies weber state university ogden ut