hugh bacca call center representative summary insurance claims representative eight years experience successfully resolving sensitive customer calls committed fostering empathetic dialogue english spanishspeaking callers able handle high claims volumes exceeding csat targets contact baccahughemailcom 123 4567890 new york ny languages english native spanish professional education ohio state university columbus ohio 2013 bachelor arts foreign language skills bilingual customer service claims data processing nys insurance law document review effective communication experience insurance claims center representative bilingual millennium insurance new york ny 2017 present translate calls maintain 95 csat build trusting customer relationships study apply nys insurance law efficiently resolve detailed claims maintain updated thorough claims log assist training new hires insurance customer service representative bilingual falcon insurance new york ny 20152017 answered 150 inbound calls daily english spanishspeaking customers maintained average handle time four minutes per call 97 csat provided callers relevant information falcon insurances products