kayden zhao professional logical solutionfocused professional 12 years remarkable experience providing comprehensive technical support clients companies adept leveraging superior analytical thinking skills prioritize tasks identify technical issues provide timely resolutions possess incomparable communication abilities convey innovative ideas diverse audiences varying technical expertise kaydennovoresumecom 333 454 454 oshkosh wi githubcomkaydenzhao kaydenzhao work experience supervisor nextgen information systems solutions 082018present milwaukee wi supervise lead team 30 specialists responsible furnishing expert technical support 5000 users 1000 devices throughout city research identify appraise emerging technologies hardware software provide strategic recommendations continuous improvements contribute successful delivery largescale company projects computer system upgrades office365 migration within specified timeline budget collaborating technical teams manage annual budget projects keeping track expenditures ensure alignment budgetary limits negotiate vendors reach mutually beneficial deals reducing equipment costs 15 specialist initar inc 022013062018 madison wi oversaw 200 computers company monitoring configuring maintaining hardware software systems developed implemented innovated connectivity network configurations remarkably boosted overall network capabilities 12 spearheaded installation 100 desktop computers companywide upgrade monitored evaluated systems ensure efficiency well safety security data storage support specialist intouch technologies 022009012013 awards information technology leader award 2020 nextgen information systems solutions niss innovative team award 2019 nextgen information systems solutions 89 areas expertise security complex problem solving project management effective employee training logic reasoning hardware software support team collaboration leadership system installation maintenance microsoft deployment toolkit mdt certificates cisco certified network associate ccna comptia technician microsoft certified solutions expert mcse project management professional pmp certified cloud technology professional cctp security certification information technology languages education bachelor science information technology madison area technical college nnovoresumecom english native bilingual proficiency korean full professional proficiency japanese limited working proficiency