jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary multi faceted customer service specialist 30 years experience life insurance industry committed maintaining professional relationships increase profitability drive business results knowledgeable dedicated customer service professional extensive experience automobile industry solid team player outgoing positive demeanor proven skills establishing rapport clients motivated maintain customer satisfaction contribute company success specialize quality speed process optimization articulate energetic resultsoriented exemplary passion developing relationships cultivating partnerships growing businesses skilled building bridges cementing connections business accounts serve needs strengthen loyalty drive competitive growth successful achieving sales objectives consistency service edriven team player record providing highquality suppo support passionate promoting lasting customer satisfaction delivering topnotch service unparalleled support proficient customer service best practices related options effectively drives revenue skilled promotional problemsolving abilities customer service specialist bringing topnotch skills oral written communication active listening analytical problemsolving skills enhances customer experiences employing serviceoriented behaviors understanding customer desires providing customized solutions build loyalty skills documentation reporting inbound outbound calling sales invoicing client needs assessment sales goals cash handling staff management quality assurance controls cleaning store merchandising customer complaint resolution product knowledge new product information new cash register operation visual displays till counting account management complaint resolution technical support staff education training service standard compliance sales expertise retail store support strategic sales knowledge key holder experience money handling abilities pos systems expert crm shipping procedures understanding stock management report preparation training development aptitude international sales support retail materials management stocking replenishing receiving support order fulfillment order professional telephone demeanor route dispatch medical terminology knowledge recordkeeping strengths warehousing functions multiline phone talent education university arizona tucson az 041978 bachelor arts sales marketing education work history trusted advisors network insurance customer service specialist city state 062018 current offered basic technical support clients wide range company products collected customer feedback made process changes exceed customer satisfaction goals managed 100 incoming calls day utmost professionalism knowledgeable service supported senior management executive decisionmaking drafting informative reports answered customer questions product availability shipment times nespor responded customer requests offering excellent support tailored recommendations address needs increased efficiency team productivity promoting operational best practices met customer call guidelines service levels handle time productivity collected customer feedback made process changes exceed customer satisfaction goals described product highlights benefits help guide purchasing decisions baker associates experienced insurance customer service specialist city state 062016 112018 managed 100 incoming calls day utmost professionalism knowledgeable service offered basic technical support clients wide range company products answered customer questions product availability shipment times supported senior management executive decisionmaking drafting informative reports submitted completed orders quickly maximize delivery efficiency promptly responded inquiries requests prospective customers responded proactively positively rapid change applied highly effective selling skills properly engaging presenting solutions customers proved successful working within tight deadlines fastpaced atmosphere carried daydayday duties accurately efficiently devoted special emphasis punctuality worked maintain outstanding attendance record consistently arriving work ready start immediately delivered exceptional level service customer listening concerns answering questions offered friendly efficient service customers handled challenging situations ease adhered social distancing protocols wore mask face shield drove operational improvements resulted savings improved profit margins drove operational improvements resulted savings improved profit margins quickly learned new skills applied daily tasks improving efficiency productivity exceeded goals effective task prioritization great work ethic developed developed implemented performance improvement strategies plans promote continuous improvement eliminated downtime maximized revenue providing top project quality control developed team communications information meetings maintained excellent attendance record consistently arriving work time resolved conflicts negotiated mutually beneficial agreements parties completed paperwork recognizing discrepancies promptly addressing resolution oversaw daily operations ensure high levels productivity earnhardt hyundai automobile customer service supervisor city state 022014 062016 enhanced customer satisfaction ratings motivating team members strengthen quality increase productivity 12 shrunk knowledge gaps ongoing training close employee mentoring new less experienced team members monitored priorities liaised maintenance team management delegating tasks complete time contributed dev ito development implementation execution maintenance programs kept watchful eye equipment inventories optimizing work readiness aligning supplies specifications job optimized supp levels keep stock within ideal parameters expected needs resolved problems improved operations provided exceptional service developed maintained courteous effective working relationships actively listened customers handled concerns quickly escalated major issues supervisor proved successful working within tight deadlines fastpaced atmosphere used critical thinking break problems evaluate solutions make decisions saved 50000 implementing costsaving initiatives addressed longstanding problems demonstrated respect friendliness willingness help wherever needed conducted research gathered information multiple sources presented results created sales increase 14