jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary 3 years experience industry experienced designing development implementation itsm experience various services servicenow tool like incident problem management service catalog requests servicenow administration configuration management knowledge management reporting asset management integration web services skills excellent open proactive written communication skills focus grammatical usability skills strong javascript sql programming skills experience excellent verbal written communication skills ability effectively interact coworkers stakeholders including senior leadership strong written oral communication facilitation skills effectively work global environment excellent interpersonal skills ability work effectively staff levels excellent written verbal listening communication interpersonal skills strong documentation record keeping skills attention sdlc solid experience tableau reports performance tuning dashboards optimization involved publishing various kinds interactive data visualizations dashboards workbooks tableau desktop tableau servers experience reports validation modeling data purpose understanding making conclusions data evidencebased decisionmaking involved trouble shooting performance tuning reports resolving issues within tableau server reports worked data blending increased dashboard performance extracting data working published data sources published workbooks creating user filters appropriate teams view developed doughnut charts analyzing sales planning data experience 012019 022021 servicenow developer caci international inc norfolk va working knowledge reporting bi industries landscape including vendors tools working end user groups evaluate solve technical problems willing learnadopt taking ownership technical solutions developing system integrations process automation within servicenow instance information services applications creating servicenow reports dashboards promoted positive customer support training experience application completion used variety technologies including aspnet mvc html5 javascript sql server create new applications leveraged agile methodologies move development lifecycle rapidly initial prototyping enterprise quality testing final implementation wrote user manuals documentation rollout customer training sessions 042018 112019 servicenow developer caci international inc charlottesville va developed service catalog includes creating new catalog items designing workflows execution plans interacted stakeholders users customers gathering requirements arrive design solution worked modules servicenow like incident management change management service catalog reporting custom applications provided design technical solutions user requirements clientname made recommendations improve current processes wrote client scripts ui policies business rules security rules ui actions ui pagesmacros worked jdbc extracts sql queries data sources external connectivity using sn data source web services email integrations ldap etc designed many catalog items catalog items involves integration using soap web services restful api 082017 032018 tableau developer amsted industries incorporated canton nc involved generating dailyweekly sales finance trending reports using tableau identifying dimensions measures measure values level details business analytics top executives give overview current trends served liaison business department conducting weekly callsmeetings stakeholders developers qa team uat team document changes apply tableau reports needed developed tableau workbooks perform year year quarter quarter ytd qtd mtd type analysis developed interactive dashboards using advanced tableau features like action filters dynamic parameters actions track every claim open follow customers close claims much timelier manner created data connections published tableau server usage operational monitoring dashboards assisted users publish collaborate reports via web browser embed tableau views web applications like sharepoint worked rest apis tableau client server greatly reduce burden asurions analyst team allowing focus businesscritical activities designed developed maintained tableau selfservice reports dashboards different drilldown capabilities inclined identifying pattern behavior education training 2015 bachelor science computer science university lagos activities honors member nigerian association computer science society mentored grade school children houston reading comprehension