professional summary skills jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom job title successful responding shifting business needs priorities systematic effective way wellversed implementation operational assessments conducting functional requirements analysis businesses sizes quantitative expert exceptional speed analysis quarterly annual reports providing comprehensive syntheses proactive job title number years product management experience small startup business environments effective driver product development lifecycle concept delivery communicative collaborative proven history improving business operations support corporate growth revenue talented business analyst advanced knowledge software portfolio asset management system exceptional organizational project management leadership skills adaptable assessor business health sales metrics product success efficiency devising plans devise acceptable solutions personable business professional bringing successful numberyear career financial roles within large fastpaced corporations releaseplanning specialist trained advanced excel modeling creative solutions architect realtime problemsolving flexibility enthusiastic job title dedicated employee integrity strong work ethic great leadership skills number years experience building revenues improving processes driving business growth periods ranging market health exceptionally aware early warning signs economic downturn strategic adaptability industrious job title successful history developing type intelligence improve business operational planning implementation exceptional applying vast knowledge business best practices regulatory standards optimal control systems support growth success reliable quantitative analyst accuracy efficiency comprehension company metrics multi talented job title consistently rewarded success planning operational improvements experience policy development staff management procedures positively impacting overall morale productivity enthusiastic job title eager contribute team success hard work attention detail excellent organizational skills clear understanding task task training skill motivated learn grow excel industry performance report creation ms office data analysis benefits administration software database management skilled database work order administration local anesthesia administration compiling data data audits database development webbased reporting tools business process mapping business planning data mapping forecasting planning conflict resolution operational assessments database recordkeeping data imports database administration business artefacts documentation records database administration strategic planning administering databases highquality customer service operations analysis test case scenarios strong interpersonal communication skills html css type programing language proficiency microsoft office suite strong multitasking skills predictive modeling scalable enterprise software solutions quality assurance relational database design development time management type graphic design sql databases needs assessments workflow analysis excellent analytical problemsolving skills relational database management release planning marketing research work history junior data analyst salesforce admin tillster los angeles ca 022019 current monitored employee tasks evaluating information processing performance gauge business functions inefficiencies boosted information sharing enhancing interfaces computer systems organized system infrastructure documentation operating procedures strengthening controls enhancing overall performance delivered indepth software training imparting knowledge best practices protecting data minimizing errors evaluated adopted new technologies address changing industry needs oversaw installation software programs hardware systems meet type requirements developed flowcharts diagrams describe lay logical operational steps planned conceived computer systems using information engineering data modeling structured analysis assessed business needs problem areas create focused solutions like result enhanced reconstructed computer systems resulting number increased efficiency business endusers investigated addressed type system issues enhance usability improve functionality presented business leaders costbenefit returnoninvestment estimations drive project planning execution resolved malfunctions systems programs troubleshooting participated internal audits regarding quality management system improved type system adding new features infrastructure enhancing result gathered requirements developed project plans investigated available resources develop useful project plans designed developed type product using system completed reviews codes requirements project plans performed tests prototypes final products jucior salesforce admin 072018 012019 trupoint partners city state mortgage lending project engaged assisting streamlining challenging compliance issues fair lending home mortgage disclosure act hmda community reinvestment act cra transforming slowmoving documentheavy process lacking transparencymaking smoother transparent visible easier track using salesforce platform designed developed deployed page layouts custom objects custom tabs email templates html fulfil organizational needs administered support 25 users assisted administrating monitored companys salesforce crm application created workflows automated lead routing lead escalation email alerts developed maintained naming conventions picklists report folders dashboards etc improve system usability handled basic administrative functions including user account maintenance reports dashboards workflows routine tasks developed configured various reports report folders different user profiles based need organization customized company profile security controls communication templates organization per organization requirements managed ongoing support request administrative needs users provided training sessions documentations needed designed project documents performed gap analysis actual expected results collaborated project manager maintaining jira boards performing uat testing supported existing integrated platforms new integrations using thirdparty integration tools enhance business processes operations discovered number effective project execution techniques year liaised directly customers understand requests requirements updated programs per user needs developed codes accordance specifications developed documented test cases scenarios software platform checked processes assessed communications within crm systems efficiency controlled adaptability apis integration delivered frontend backend architecture functionality translating development requirements evaluated data use mapped integration requirements support business objectives engineered software ecosystem using combination configuration data integration custom development approaches platform coordinated job title identify support business process requirements development needs managed client applications web services soap protocol rest architectural style determined integration frequency methods specifications inputs reports tested functionality performed debugging carried modifications conduct quality checks crafted modules interfaces applications native salesforce development employed extracttransformload etl tool migrate information one database another utilized sql server integration services sql server reporting services additional data warehouse business intelligence bi tools wrote type code inbound outbound web services including parsing response mapping appropriate salesforce fields monitored maintained backup recovery plans best practices versioning processes designed developed type analytical data structures planned implemented security measures safeguard vital business data administered supported monitored databases proactively resolving database issues maintaining servers built databases table structures following type architecture methodology web applications wrote maintained technical functional specifications document database intentions requirements tested programs databases identify issues make necessary modifications modified existing databases meet unique needs goals determined initial evaluation planning process implemented bi solution framework endtoend business intelligence projects coordinated project management staff database development timelines project scope eliminated downtime accurately implementing type database set controlled user profiles access levels database segment protect important data developed updated organized software databases handle customer type data managed systems infrastructures defining hardware requirements planning storage capacity type type type databases created implemented database designs data models installed upgraded configured tuned type type type systems associated middleware linux windows environments buoiness analystconsultant visual enterprise architecture bank america city state 022018 062018 evaluated data use mapped integration requirements support business objectives updated programs per user needs developed codes accordance specifications controlled adaptability apis integration developed documented test cases scenarios software platform utilized sql server integration services sql server reporting services additional data warehouse business intelligence bi tools employed extracttransformload etl tool migrate information one database another tested functionality performed debugging carried modifications conduct quality checks crafted modules interfaces applications native salesforce development discovered number effective project execution techniques year liaised directly customers understand requests requirements coordinated job title identify support business process requirements development needs monitored maintained backup recovery plans best practices versioning processes supported existing integrated platforms new integrations using thirdparty integration tools enhance business processes operations delivered frontend backend architecture functionality translating development requirements managed client applications web services soap protocol rest architectural style engineered software ecosystem using combination configuration data integration custom development approaches platform checked processes assessed communications within crm systems efficiency wrote type code inbound outbound web services including parsing response mapping appropriate salesforce fields determined integration frequency methods specifications inputs reports managed systems infrastructures defining hardware requirements planning storage capacity type type type databases eliminated downtime accurately implementing type database wrote maintained technical functional specifications document database intentions requirements built databases table structures following type architecture methodology web applications planned implemented security measures safeguard vital business data designed developed type analytical data structures administered supported monitored databases proactively resolving database issues maintaining servers created implemented database designs data models implemented bi solution framework endtoend business intelligence projects developed updated organized software databases handle customer type data set controlled user profiles access levels database segment protect important data tested programs databases identify issues make necessary modifications modified existing databases meet unique needs goals determined initial evaluation planning process coordinated project management staff database development timelines project scope installed upgraded configured tuned type type type systems associated middleware linux windows environments business analyst points conducted interviews key business users collect information business processes user requirements synthesized current business intelligence data produce reports polished presentations highlighting findings recommending changes drafted quarterly yearly reports company financial metrics assess successes account deficiencies mapped process activities identify shortfalls propose options rectify operational inefficiencies reviewed files records documents obtain business information key data informing responses development requests assigned tasks associates staffed projects updated involved parties enhance optimal business flow diminished process gaps encouraged optimal productivity closely supervising workflow claims analysts mail clerks identified type type process inefficiencies gap analysis outlined sensible solutions recommended type operational improvements based tracking analysis type data achieved number success automation analyzing claim operations data system issues identify discrepancies troubleshooting corrective action created workflow diagrams gantt charts clearly demonstrate processes timelines researched competitors build report rising trends type markets evaluated consistency importance different business intelligence data needs determine optimal courses action developed type metrics derived raw company data track improvements organizational efficiency evaluated type type trends understand competitive environments assess current strategies created detailed type reports type research review development team performed competitor benchmarking analysis identify manufacturing savings opportunities potential product enhancements documented business processes analyzed procedures align changing business needs applied honed problemsolving skills analyze resolve issues impacting business operations goal achievement analyzed key aspects business evaluate factors driving results summarized presentations assisted type departments type staff improve client satisfaction provided type operational support highvolume financial institution fastpaced 24hour work environment met stakeholders establish favorable business relationships support mutually beneficial interests assessed impact current type business processes users stakeholders evaluated potential areas improvement derived conceptual designs business objectives deliver software applications according specifications usability performance functionality built library models reusable knowledgebase assets produce consistent streamlined business intelligence results improved business direction prioritizing customers implementing changes based collected feedback assisted planning type type software system testing efforts worked closely software development testing team members design develop robust solutions meet client requirements functionality scalability performance mapped current business operational processes recommended areas improvement established online configuration knowledge base support functionality developing robust system application overview led crossfunctional teams analyze understand enterprisewide operational impacts opportunities technology changes overhauled operational workflow launch product service new processing platform assisted type departments type staff improve client satisfaction surveyed clients ascertain requirements expectations type product type service exercised critical thinking resolve type error type reports worked oneonone clients improve type specifications ob analyst 082016 052017 university texas arlington city state devised solutions operations issues related system software working closely via phone email live chat web teleconference processed number support requests weekly technical assistance wide range issues related software software developed tested new product offerings prior release assist development team bug identification created support documentation empowered enabled user community extend skills leverage system features find resolutions questions without intervention support team monitored systems operation input commands troubleshoot areas type type configured hardware devices software set work stations employees authored number articles entries type type problem resolutions addition support knowledge base collaborated vendors locate replacement components resolve advanced problems installed type security applications devices suggested additional security measures assisted customers identifying issues explained solutions restore service functionality removed malware ransomware threats laptops desktop systems resolved system hardware telephone issues within number hours improving efficiency among departments troubleshooting tasks conducted indepth product issue resolution research address customer concerns installed modified repaired software hardware resolve technical issues responded support requests end users patiently walked individuals basic provided documentation startup shut firstlevel troubleshooting technical processes support desk staff helped streamline repair processes update procedures support action consistency resolved escalated issues serving subject matter expert wideranging issues related software answered number incoming calls residential small business customers type type products maintained updated type customer service database broke evaluated user problems using test scripts personal expertise probing questions patched software installed new versions eliminate security problems protect data used type ticketing systems manage process support actions requests loaded software granted permissions configured hardware new employees part onboarding process activated accounts clients interested new services evaluated responded incoming sales leads requests technical support assistance teamed hard push resolve number support tickets resulting failed rollout new version software clearing entire queue within timeframe assisted customers product selection based stated needs proposed use budget built provided basic enduser troubleshooting desktop support windows linux mac systems trained supported endusers software hardware network standards use processes resolved issues systems hardware telephones quickly accurately provided oncall support critical type issues related software system uploaded new software rolled updates applied patches type servers upon release thwart type type threats penetrating networks documented transactions support interactions system future reference addition knowledge base trained endusers software software use functionality application business problems assessed system hardware software suggested modifications reduce lag time improve overall speed identified solved technical issues using variety diagnostic tools tactics managed high levels call flow responded type technical support needs used type scripting skills contribute internal technical tools provided tier 1 support nontechnical internal users desk side support services collaborated supervisors escalate address customer inquiries technical issues fielded average number inbound phone calls deliver effective support remotely resolve service issues performed tests functionality security performance different workstations devices managed customers expectations support technology functionality order provide positive user experience retained existing clients developed number new accounts extending high quality efficient support service upsold products services increase company revenue number beyond timeframe targets identified potential type sales crossselling opportunities course delivery support followed clients verify optimal customer satisfaction following support engagement services problem resolution increased sales educating prospects benefits products services comparison competitors resolved diverse range technical issues across multiple systems applications customers endusers across number time zones defined documented technical support best practices type type technologies analyzed type type issues identify troubleshooting methods needed quick remediation wrote reviewed tickets request maintenance various types equipment education master science information systems university texas arlington arlington tx bachelor engineering computer engineering university pune 052017 052015