jenna chapin 5217 st sw willmar mn 56201 320 2121535 misschapingmailcom senior level operations manager 12 years restaurant operations experience locally owned establishments 23 million annual revenues active participant management style entrepreneurial progressive leadership experiences created passion team building retention attaining successful profitable client relationships core professional duties include multifacet operations management customer relations staffing staff retention marketing online presence food labor maintenance cost controls vendor sourcing negotiating multimilliondollar p l management human resources management menu planning development community volunteer presence relevant experience oaks eagle creek privately owned company restaurant catering golf course houseboat general manager september 2008present wilmar minnesota varying job duties including customer service staff retention hiring training customer satisfaction absorbed role catering director 2009 implemented new strategies menus standards expanded event division controlling food beverage costs innovating creating new food beverage menus working salesmenwomen within foodbeverageadvertising areas main customer contact offsite events detail event organization food beverage sales establishment includes finecasual dining atmosphere weddingbanquet center 400 18hole golf course offpremise events including houseboat seats 55 runs public private cruises 35 times per day summer months orchestrates big picture within areas manage separate teams effectively focus area concern success focus maintaining high level communication connection customers hold building relationship customers high regard communication skills effective leadership customer service skills training microsoft suite team player innovation change management customer relationship management