jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary dedicated system engineer adept cultivating longterm partnerships vendors clients expertise includes installing configuring monitoring complex systems infrastructures offering successful career history comprising 25 years skills windows server management network infrastructure administration firewalls vpns security products switches routers cloud serv services troubleshooting hardware software installation cloud computing tcpip protocol firewalls project management virtualization storage virtualization network security education western governors university salt lake city ut 072024 bs cloud computing certifications comptia renewed 2021 comptia network renewed 2021 comptia security renewed 2021 cisco ccna expired 2021 fortinet nse1 network security associate 2020 work history thinkcsc lead systems engineer network engineer columbus oh 062018 current performed root cause analysis provide resolutions production issues automated tasks reduce labor costs increase productivity performed veeam cloud backup management cloud replication administration activities analyzed resolved lan vpn wireless connectivity issues advanced troubleshooting tactics configuring installing palo alto enterprise firewalls configuring palo alto policies nat rules ipsec tunnels configuration palo alto panorama centralized management managing branch office firewalls azure cloud administration onprem vm migrations azure cloud administration microsoft azure environments involved azure ad connect configuring virtual machines storage accounts azure resource groups administration azure ad users groups devices participate migration premises azure ad ad connect manage microsoft adfs20 server ad connect server 0365 manage ted configured sso various applications using adfs azure implemented supporting san infrastructure nas infrastructure using iscsi protocol configuring managing deployment pure storage flash array configuring cisco meraki cloud managed switches include ms120 ms225 models configuring meraki wireless access points include mr33 models managing vcenter 55 6x esx5 esx6x infrastructure farm 200 servers configuring vmware clustering ha drs rules vmotion storage vmotion snapshot manager cloning template creation deployment deploy windows 2016 2019 domain controllers services include dns tcpip dhcpdhcp failover ldap active directory gpo permissions manage cloudbased tools use jira atlassian service help desk operations projects track various projects responsible annual ssl wildcard certificate updates various applications internalexternal manage microsoft sccm monthly server patching include scheduling deploying multiple branch offices within enterprise configuration cisco routers switches include trunks acls port channels configuration cisco vlans static routing support netapp data ontap v 9x cluster mode storage sannas iscsi nfs ups united parcel service systems network engineer city state 032015 062018 configured maintained multiple vdom fortigate1500d nextgen firewall including software firmware upgrades assisted redundant firewall implementation high availability load balancing configuration configured installed fortigate virtual security appliances vmware 55 fortimanager fortianalyzer fortiauthenticator forticollector administered vlan trunking hp cisco foundry switches using lacp 8021q programmed fortimanager scripts update firewall policies stage deploy software updates 4600 remote sites 17000 systems via ibms bigfix includes pos software windows patches special software maintained 4700 ipsec vpntunnels using fortigate60d nextgen firewalls troubleshoot resolve ipsec vpn tunnel issues customers daily 2 nat implementation configured layer 2 n configure install deploy fg60d nextgen firewalls remote sites monitor maintain network availability well ensuring network stability locations via solarwinds network performance monitor migrated 4700 juniper ssg5 firewalls fortinet 60d nextgen firewall manage aruba wireless troubleshoot authentication issues clearpass ups united parcel service network operations center administrator city state 042008 032015 increased performance capacity computer systems servers using solarwinds orion network performance monitor web performance monitor server application monitor identify hardware software l environmental alerts anomalies perform root cause analysis triage troubleshoot service issues using sops including coordinating thirdparty vendors customer contacts escalate engineering teams track document issues resolutions detail using internal ticketing portal build knowledge base articles perform standard procedures responsible deploying installing maintaining highly available network server infrastructure responsible configuring deploying optimizing 4700 remote juniper ssg5 policybased site site manual key autokey ike ipsec vpn tunnels using screen os 6 administered daily company backups using veritas netbackup rotated daily incremental backups offsite iron mountain assisted disaster recovery strategy plans enterprise infrastructure ups united parcel service network administrator telecom administrator city state 012001042008 maintained serviced ibm xseries bladecenter dell poweredge servers hp dell precision workstations performed windows server 2008 2012 server administration maintenance including active directory group policy excellent troubleshooting customer service skills quickly meet end user needs implemented symantec ghost unicast server imaging system streamline deployment restoration workstations assisted office personnel 300 internal users network computer problems provided troubleshooting owned issues resolution supported maintained lanwan related equipment routers switches created made changes end user accounts active directory managed telecommunications infrastructure including mitel 3300 pbx call accounting system acds voicemail video conferencing fabricated cat5 5e cat6 lan cables provision layer 2 devices user connections accomplishments awarded certificate appreciation emergency responder award something breaks tillster really breaks tillster jessica person save corporate infrastructure diaster streamlined consolidated overall infrastructure footprint consolidating collapsing multiple branch offices saving company 10k monthly recurring costs