jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary dedicated human resource administrator bringing experience resourcefulness providing guidance human resources topics challenges committed supporting recruitment efforts focus engaging retaining talented staff sophisticated communicating collaborating effectively relying excellent interpersonal skills highlevel emotional intelligence solid expertise employee relations skills complaint resolution inbound outbound calling payroll administration policy procedure development benefits oversight new hire orientation payroll processing talent management training development preemployment screening recruitment education 052019 052013 ms national security studies american public university west virginia bs criminal justice university central florida orlando fl certifications executive protection professional epp asis certification 2019 human resource training pryor learning solutions 2019 undergraduate certificate criminal profiling university central florida 2013 first aidcpr certified work history 012017 current human resources administrative manager mentor network beltsville md oversee operational administrative functions 100 security employees across 13 bluecross blueshield south carolina bcbssc site locations within southeast region consistently significantly reduced payroll errors accurately processing payroll 80 security officers ensuring timesheets distributed sites schedules entered winteam precision timeliness collaborate recruitment marketing teams secure retain high quality talent resulting reduction overtime rate ensure 100 compliance state regulations requirements security officers timely submitting sled renewals monitoring weekly expiration renewal needs officers initiate submit necessary documentation fmla loa vacation requests careful consideration employee needs organizational capacity manage security access create 550 access badges per month bcbssc sites across southeast region allied universal officers well 50 new employees weekly new hire orientations trained utilization security equipment intrusion detection devise access control systems cctvs member executive protection detail team providing security bcbssc executive staff members major events maintain knowledge trends best practices regulatory changes human resources 012016 012017 independent distributor camp recovery fayetteville ar oversaw operational functions daily route maintaining specific territory consisted four large chain grocery stores analyzed sales data help drive effective decisions market well drive brand growth customers increased sales acquisition new space displays established maintained effective customer relationships initiate maximize sales demonstrated store excellence building displays drive incremental sales ensuring racks set accordance customer guidelines seamless execution promotions utilized order management tools promotional holiday planning information making independent ordering decisions ensure adequate fresh products sold delivered used handheld device maintain proper inventory counts place product orders 012015 012016 executive administrative assistant bellows plumbing heating air san rafael ca performed complex administrative tasks assist executive staff members contracts department warranty repair department assumed various responsibilities including planning scheduling logistics meetings recruitment training travel security access inventory management policy presentations updating rosters office related functions screened resumes conducted interviews assisted office manager recruitment process background checks i9 documents onboarding protocols prepared executed nondisclosure agreements contractual documents departments requiring special access classified projects within strict deadlines created policy procedures presentations conducted security briefings new hires orientation designed power point presentations posters various clients prepared invoices quotes warranty repair department sent vendors managed return process assisted director contracts preparing important documents contracts vendors clients managing correspondence updates regarding contractual obligations issued facility badging proper clearance 50 guests time critical client meetings 012013 082013 customer service representative att inc city state addressed solved 4050 customer issues per day within threeminute window 80 time 5000 business customers call center environment exceeded company requirements maintaining 90 customer satisfaction rate responded customer requests products services company information leveraged sales expertise promote att services capitalize upsell opportunities consulted outside parties resolve discrepancies create effective solutions maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns offered advice assistance customers paying attention special needs wants adhered company policies scripts consistently achieve calltime quality standards enhanced productivity staying top call scripts maintaining control direction conversations