jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary hardworking motivated customer relations professional six years experience record success telecommunication industry solid history balancing team performance customer service targets business objectives dedicated working closely employees maximize productivity optimize procedures decisive leader good planning organizational skills communicative team leader expertise strategic planning inventory management committed driving improvements innovation leadership skills staff development sales techniques scheduling coordinating recruitment hiring administration reporting verbal written communication documentation reporting team leadership managing operations efficiency customer management skills decision making customer service strong organisational skills powerful leading skills andbusiness orientation good communicating interpersonal skills proficient databaseword processing spreadsheet presentation applications self motivated team player setting meeting deadlines established mentoring leadership skill ability work team always willing learn good understanding store operation methods standard service processes able conduct operation analysis good understanding consumers able handle common complaints cooperate sales department experience manager 102020 042023 tata consultancy services allendale mi monitored staff performance addressed issues enforced customer service standards resolved customer problems uphold quality service trained employees additional job positions maintain coverage roles exercised good judgment decisionmaking escalating concerns resolving issues completed thorough opening closing shift change functions maintain operational standards day assigned tasks associates fit skill levels maximize team performance recruited hired qualified candidates fill open positions led team meetings oneonone coaching sessions continuously improve performance conducted quality timely performance feedback performance appraisals leveraged leadership skills identify deficiencies opportunities improve policies procedures controls communicated company directives programs associates ensured followup items completed accurately timely report store sales performances enhanced team member performance use strategic tactical approaches motivational coaching training team leader 102018 102020 elliot health system remote manchester nh offered training support keep team members motivated working toward objectives delegated daily tasks team members optimize group productivity kept work areas clean neat free safety hazards maximize efficiency motivated empowered team members build customer satisfaction loyalty support retention growth maintained daily inventory facilitate successful material distribution interviewed selected potential new team members list candidates recommended recruitment team created distributed monthly quarterly annual reports management regarding performance maintained positive working relationship fellow staff management identified needs customers promptly efficiently utilized document management system organize company files keeping uptodate easily accessible data call center customer service representative 052016 062018 adt security services hallam ne answered incoming calls provided highest level professionalism knowledgeable service every customer answered screened processed high volume calls daily call management system webbased communications resolved customer inquiries questions concerns consistently offer quality service meet performance benchmarks handled escalated customer service concerns preserve customer satisfaction maintain longterm business relationships used available resources provide efficient accurate solutions customer service requests delivered fast friendly knowledgeable service routine questions service complaints asked probing questions determine service needs accurately input information electronic systems managed customer expectations clarifying needs identifying options recommending products services met exceeded call speed accuracy volume benchmarks consistent basis built sustainable relationships engaged customers going extra mile seized opportunities upsell products maximizing revenue promoted available products services customers service account management order calls adhoc staff 072014 092015 west african examination council city state manage examination conduct logistics supervision ssce examinations allocation scripts examiners grading record keeping controlled scripts education training bachelor science public administration 012013 olabisi onabanjo university ago iwoye high school diploma 092007 community comprehensive high school eegua ogun state national examination council result high school diploma 062006 african church grammar school itaiyalode abeokuta high school diploma 091999 st bernadette nursery primary school onikolobo abeokuta languages english upper intermediate negotiated b2