jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary flexible hard worker ready learn contribute team success dedicated employee known punctuality pursuing employment options good customer service positive attitude make difference personable dedicated customer service representative extensive experience healthcare industry solid team player upbeat positive attitude proven skill establishing rapport clients motivated maintain customer satisfaction contribute company success articulate enthusiastic resultsoriented demonstrated passion building relationships cultivating partnerships growing businesses skills bootstrap visual studio 2017 css sql server html git jquery mvc javascript js 4 layer architecture typescript ts bower es6 dependency injection angularjs repository pattern ajax azure c agile methodologies net framework scrum netcore unit testing entity framework aspnet mysql web api net aspnet agile ajax call center css customer satisfaction customer service html javascript jquery c c mvc mysql objectoriented programming developer policies scrum script sound sql server visual studio exceptional time management understanding customer needs data entry data entry upbeat positive personality customer data confidentiality customer account management responding difficult customers multitasking prioritization verbal written vel dal communication comman 60 wpm typing 6 focused detailoriented focuse resultsoriented excellent communication time management skills patient history expertise documentation abilities records organization data entry experience maintains strict confidentiality workflow improvements extensive anatomyphysiology knowledge knowledge hmos medicare medical team play team player positive attitude hidaa hipaa requirements electronic medical record emr software strong planning skills critical thinking reliable trustworthy computer skills education training magnavista high school houston ridgeway tx va 012017 certificate net full stack developer 012005 high school diploma general studies barton community college great bend ks nightingale college school nursing salt lake city ut experience wellvana healthcare advocate representative csr 2 oak brook il 092022 052023 utilized active listening communication skills address customer inquiries escalate issues supervisor managed customer inquiries telephone email answered patient questions fielded complaints resolve issues scheduled confirmed patient appointments patients healthcare professionals coordinated patients healthcare professionals meet patient needs obtained proper authorization identification release confidential medical records referred patients appropriate professionals services utilized technology specialized software maximize productivity scheduled patient appointments procedures engaged conversation customers understand needs resolve issues answer product questions accessed patient information various software applications maintaining strict confidentiality remain compliant hipaa regulations documented managed patient information computer system promoted high customer satisfaction resolving problems knowledgeable friendly service kept records customer interactions transactions thoroughly recording details inquiries referred unresolved customer grievances designated departments investigation updated databases new modified customer data xpo logistics medical scribe twin falls id 082021072022 turned mattresses changed sheets freshen bedding washed polished glass windows doors keep entryways clear professional planned prepared meals met clients expectations tastes cleaned customer laundry according care instructions specific garments articles dothis input details patient histories physical examinations medications information physical electronic charts used ehr system manage patient records always maintaining patient confidentiality according hipaa standards demonstrated knowledge terminology multiple medical specialties consistently seeking ongoing training expand maintain knowledge base documented initiated tests scan orders used epic medical record software every day developed advanced skills evaluated charts documents orders made timely corrections prepared sent patient documentation physician review approval via authentication detailed data entry facilityspecific procedures reconciled clinical notes patient forms health information compliance hipaa rules transcribed dictation variety medical reports returned dictated reports physicians review signature corrections inclusion patients medical records transferred transcribed materials electronic health records system reviewed edited transcribed reports dictated material spelling grammar proper medical terminology set maintained medical files databases identified mistakes reports checked doctors obtain correct information took dictation using shorthand stenotype machine headsets transcribing machines edited drafts originating speech recognition software eliminate errors improve flow coder camps full stack javascript net developer city state 022017 052017 programmed objectoriented programming language eye toward code abstraction reuse created project timelines eliminated bugs interfering user experiences coder camps individual project name meals2go technologies used visual studio 2017 sql server git mvc bower dependency injection repository pattern azure agile methodologies scrum unit testing ashley bouldin llc business owner sales consultant city state 012015 122016 recommended helped customers select merchandise based needs exercises sound judgment issuing credits making exceptions customer policies maintain high levels customer satisfaction extended customer subscriptions offering discounts promotions ensure high customer retention rates tracked sources special products services meet customers special needs accretive commerce customer service representative city state 052005 102008 collected customer feedback made process changes exceed customer satisfaction goals made reasonable procedure exceptions accommodate unusual customer requests provided accurate appropriate information response customer inquiries demonstrated mastery customer service call script within specified time frames maintained uptodate records times developed effective relationships call center departments clear communication worked upper management ensure appropriate changes made improve customer satisfaction