professional summary accomplishments skills jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom knowledgeable dedicated customer service professional extensive experience healthcare industry solid team player outgoing positive demeanor proven skills establishing rapport clients motivated maintain customer satisfaction contribute company success specialize quality speed process optimization articulate energetic resultsoriented exemplary passion developing relationships cultivating partnerships growing businesses resolved product issue consumer testing customer relations earned highest marks customer satisfaction companywide conflict resolution responsible handling customer account inquiries accurately providing information ensure resolution productservice complaints customer satisfaction used microsoft excel develop inventory tracking spreadsheets strong analytical problem solving skills document records management excellent attention detail project management site inspection microsoft office calm professional pressure inbound outbound calling proficiency microsoft office g suite issue complaint resolution upbeat positive personality responding difficult customers customer data confidentiality data entry maintenance multitasking prioritization verbal written communication microsoft office suite administrative office support computer proficiency database management patient empathetic billing adjustments refunds correspondence handling arap document conversion faxing paperwork organizing mail program files maintenance report development routing mail transporting files travel administration work history testing site specialist nye health services lincoln ne collect compile analyze data state local testing programs 122019 052021 summarize testing results effort identify strengths weaknesses instructional programs present testing information parent groups administrators teachers school board community workshops meetings provide support assistance schools address testing needs concerns work state department education implement changes update training packets administrators school staff education serve resource schools regarding testing questions concerns well data analysis train test coordinators school staff responsible test administration consult departments offices testing results procedures physically count move sort distribute testing materials attend assessment workshops conferences regional meetings regarding testing perform related work required supervised contractor work processes adherence project schedule complied safe operating practices assessed operational procedures best practices kept sites compliant osha federal state local regulations prevent unnecessary delays coordinated site investigations documented issues escalated executive teams needed hcome health aide ods companies tigard 102016 092019 traveled clients homes complete healthcare services promote continuity care offered patients families emotional support instruction preparing healthy meals independent living adaptation disability illness provided mobility assistance walking regular exercising completed medical program reports maintained records following clinic standard operating procedures administered medication directed physician provided transportation appointments management increased medication medical terminology knowledge research continuing education completed entries log books journals care plans accurately document report patient progress assisted disabled clients support independence wellbeing coordinated daily medicine schedules administration help clients address symptoms enhance quality life hcome business cleaner kb customized cleaning services city state 022010 102016 utilize clients customized commercial cleaning checklist perform tasks standards established company dust furniture equipment partitions walls etc clean disinfect sinks counter tops floors toilet mirrors tables chairs refrigerators microwaves etc restrooms break rooms andor kitchenettes replenish supplies restrooms break rooms kitchen sweep mop vacuum andor hand scrub floors using brooms mops vacuum cleaners empty trash cans recyclables disposal areas wipe walls woodwork doors wall hangings baseboards etc delivered quality customer service address urgent needs cleaning requests worked cleaning team service hotels offices commercial buildings decital claims processor bluecross blueshield city state 062007 112010 presented insurance options customers order close sales new policies reviewed outstanding requests redirected workloads complete projects time maintained confidentiality patient finances records health statuses coordinated contracting department resolve payer issues communicated effectively staff including members operations finance clinical departments tracked pending authorizations resolve discrepancies avoid revenue loss used microsoft word software tools create documents communications used critical thinking break problems evaluate solutions make decisions resolved problems improved operations provided exceptional service carried daydayday duties accurately efficiently associate science medical assistant south university savannah ga ascociate science phlebotomyekg technician allegany college maryland cumberland md high school diploma frankfort high school ridgeley wv willing relocate anywhere 2015 2013 1998