summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom organized motivated employee proven expertise accounting processes account reconciliations performance reporting knowledgeable apar contract administration budgeting aspects financial operations customer service skills time management serviceoriented prioritizing planning problem anticipation resolution willing learn customer service attention detail intuit quickbooks typing 10key entry customer account management transaction processing verbal written communication data entry understanding customer needs experience microsoft office spreadsheet tracking word processing finance director city baraboo baraboo wi current supervisor mayor lee burger current wage gs 7 step 5 salary 40 hoursweek received recorded cash checks transfers customer data confidentiality 052017 current prepared bank deposits verifying balancing receipts sending cash checks banks calculated produced checks utilities taxes operational payments accessed financial information answer questions gather details specific accounts handled biweekly payroll services hourly salaried employees checked postings documents correctness accuracy proper coding performed financial calculations amounts due interest charges balances used accounting software enter post accounts receivable payable documents recorded debit credit account transactions computer spreadsheets databases evaluated budget plans current costs project trends recommend updates completed monthend yearend closings kept records auditready monitored timely recording accounting transactions assist budget audit preparation make travel arrangements staff council submit gaming activity reports state alaska city thorne bay gaming permit reporting requirement act 911 dispatcher regular work hours passport acceptance agent notary public flosht operations agent unifi albany ny supervisor danita scott phone xxx 2258800 102014 052017 starting wage 1600 ending 1800hour full time provided clients brochures guides maps assist trip preparation automated office operations manage client correspondence record tracking data communications addressed client inquiries resolved issues complaints regarding various travel arrangements helped clients purchase flight tickets locate forms transportation took payments via credit debit cards handled sensitive information professionalism discretion handled travel arrangements groups couples executives special needs clients loaded unloaded freight luggage mail floatplanes delivered appropriate destinations monitored aircraft radar computer equipment visual references grew revenue cultivating key partnerships loaded stowed unloaded baggage cargo communicated flight dispatch personnel regarding incoming outgoing aircraft leod passenger service agent promech air city state supervisor jill lindgren company relocated florida starting wage 1200 ending 1800hour full time greeted passengers provided boarding instructions operated computerized system handle ticketing checkins carried operated radio pager communicate airport personnel 022010 092014 keyed passenger information ticketing reservation system process boarding passes followed company regulations rules promoting safe environment travelers employees lifted moved passenger luggage onto baggage belts created bag labels facilitate proper delivery furnished customers information routes gates terminals assuage baggage boarding concerns kept passengers informed announcing important information itineraries flights luggage recruited trained guided team members offer every passenger topnotch service support oversaw employee work schedules delegated daily assignments assisted passengers reservations ticketing adjustments itinerary collected baggage charges accepted baggage checkin cfodit claim department supervisor sports inc city state supervisor ceofounder pfau retired current ceo todd adams 406 5383496 starting wage 750 ending 1850hour full time 061987 072009 investigated sensitive customer service complaints delivered prompt resolution customer satisfaction responded phone online customer service requests within designated turnaround time improve customer satisfaction ratings conducted research reviewed findings solve customer issues assisted staff resolving complex customer issues implementing targeted solutions evaluated employee job performance motivated staff improve productivity reviewed accounts payments received approved credit arrangements delivered fast friendly knowledgeable service routine questions service complaints demonstrated excellent communication skills resolving product consumer complaints assisted customers making payments establishing payment plans bring accounts current created updated financial reports frequent basis present information leadership teams managed reporting documentation recordkeeping requirements department completed monthend yearend closings kept records auditready monitored timely recording accounting transactions education high school diploma training fergus high school lewistown mt geoeral studies miles community college miles city mt otcer 051984 montana state university 4 creditscertification excel level 1 excel level 11 access level 1 power point level 11 northern montana college continuing education word perfect intermediate word perfect lewistown bowhunters association secretary 4 years president 2 years alaska department fish game fur bearer sealing agent 2010 present state alaska notary 2015 present powcac prince wales community advisory council secretary 20152017 seaswa southeast alaska solid waste authority secretary 20152017 certificate completion quickbooks power user level one completed 32 hour elected officials management rural utilities program emergency management institute fema introduction incident command system ics100 ics single resources initial action incident ics200