robert smith call center technical support summary phone 123 456 78 99 email infoqwikresumecom website wwwqwikresumecom linkedin linkedincomqwikresume address 1737 marshville road alabama call center technical support position field computer networking network routing switching security configuration installation maintenance troubleshooting skills utilized manage maintain secure network resources skills interview patients measure vital signs pulse rate temperature blood pressure weight height record information patients charts work experience call center technical support abc corporation february 2005 may 2006 configured troubleshoot dialup dsl cable connections tcpip configuration configuring troubleshooting various brands wireless routers nics pcmcia cards installed removed troubleshoot mcafee norton antivirus software educated customers made suggestions technical issues effort reduce callbacks handled 3540 calls day maintained record troubleshooting activity using call center database software assisted producing outstanding customer service apple products approved disapproved leave absences employees supervision deemed necessary reported 3shift schedule call center technical support delta corporation 20002005 handled large volume customer calls related bank tax software walked customers network setup intemet connectivity issues inbound call center assisting teachers transition new website use experience technical support software programs skills used listening skills customer service teamwork documenting call provide customer support e billing sales technical dispatch field technicians insideoutside issues proficient use crm cms ticketing systems provided beta testing internet tcpip troubleshooting cable broadband dsl dialup troubleshooting network connectivity issues lanwan including wireless troubleshooting windows xp win8 macintosh operating systems troubleshooting issues related firewall antivirus spy ware browsers education bs computer science free resume template copyright qwikresumecom usage guidelines