jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary analytical driven technology leader twentyplus years progressive experience site reliability observability touting strong leadership skills manage diverse crossfunctional teams proven excellence process reengineering drive efficiency reduce costs skills planning coordination organizational skills critical thinking training development problem resolution conflict reso resolution friendly positive attitude team management people skills relationship building computer skills active listening planning organizing education training kaplan university davenport ia master science legal studies business management coursework includes business case development product management accounting executive coaching executive coaching presentations media representation analyst communications critical leadership attributes ranked top one percent class kean university union nj bachelor science architectural engineering kean university union nj bachelor science accounting business management accomplishments drove one hundred percent improvement six months cost savings consolidation disparate observability platforms consistently maintained high customer satisfaction ratings led team establish error budgets across student platforms leveraging servicelevel reliability improved delivery incident management platform standardizing one platform leading team developers extend existing itbm platform realizing overall increase customer satisfaction costefficiency experience capital one director performance systems management bethpage ny 052017 current reporting executive director engineering responsible monitoring applications primarily focused user experience contributed enhanced established baselines architectural groups collaborate developers improve performance studentfacing applications identifying tech debt bloated code responsible delivery automation servicenow integration hub oncall modules combined monitoring systems deliver bidirectional communication automated resolutions leveraging servicenow machine learning migrated pagerduty servicenow event management saving two hundred fifty thousand dollars annually introduced businesslevel metrics help correlate events leverage machine learning build predictability models led team established development roadmap save close five hundred thousand dollars automating introducing bot interactions reducing need external service desk consolidated north american monitoring solutions leverage exact model kaplan higher education closely aligned company ocrs developing refining leveraging digital experience tools along advanced standards capital one director monitoring metrics noc canton 052013 052017 fully developed delivered application performance monitoring apm enduser monitoring eumrum synthetic transactions contributed improving businesscritical systems identifying areas improvements code changes proximity solutions solution tuning consolidated disparate monitoring systems establishing single source truth enhanced existing functionality systems extended monitoring metrics capture metrics relevant saas paas service products united external systems dynatrace pingdom datadog etc reporting single source truth allowing improved correlation events across application improved monitoring metrics overall systems shared services area establishing operational dashboards analytic dashboards executive dashboards tv display dashboards reducing overall costs fifty percent developed custom applicationcentric monitorsmetrics capturing kpis relevant business unit prospect customer flow saved five hundred thousand dollars annually migrating noc operations automated event driven platform integrated tightly pagerduty united business media llc manhasset director enterprise architecture city state 062011 052013 reporting directly vp technology responsibilities include architecting operating globalizing centralized shared practice leading global rationalization subsequent convergence projects coached developed motivated team achieve revenue goals managed staff financials key performance indicators facilitate business operations established clevel support sponsorship architectural vision organization presentations senior stakeholders proposed business cases measured performance realized rois project lifecycle appropriate kpis responsible defining global transformation unification shared service architecture delivery resu delivery resulting sixty percent reduction footprint five million dollar reduction improved services levels fifteen percent transformation fiduciary responsibility model capital operational inspire innovation among various global groups businesses stakeholders deliver right sized solutions utions negotiate contracts terms slas selected global vendors deliver global solution aligned architectural strategy strategize business divisional cios define pragmatic goals global centralization various international programs responsible managing four local remote direct reports combined total 14 staff various matrix global reports provide global governance function projects initiatives advocate global architecture core programsinitiatives application rationalization strategy budgetary responsibilities four million dollars pr newswire senior director enterprise architecture engineering city state 122008 062011 managed multiple projects fortyfive team members tasked developing steering operations process improvements briefed executive team technology risks recommended methods remedy problems supervised transformation companys infrastructure established technical vision senior leader maintained vast knowledge base key current technologies platforms trends collaborated company president developing threeyear strategic operation plans princeton review executive director internet applications city state 122002 122004 led migration systems two locations stable redundant data centers managed twentyplus person operations architecture staff reduced data center overhead thirtyfive percent identified reduced risk single points failure managed productions development quality assurance environments increased redundancy created multiple hot sites offer nearzero downtime applications barnesandnoblecom platform engineer city state 122000 122002 worked closely team members deliver project requirements develop solutions meet deadlines prioritized organized tasks efficiently accomplish service goals demonstrated selfreliance meeting exceeding workflow needs languages english negotiated portuguese negotiated spanish negotiated activities honors member golden key international honour society member society collegiate leadership achievement