jody bode address 642 ernser crossroad boston tel 1 555 189 1805 experience mcclurekirlin phoenix az bpo manager 032020 present best practice alignment bpos strategic partner management efficient cost management efficient resource management capacity planning workforce management collaborate ih departments drive initiatives improve customer experience lead grow bpo management team work regional benchmark bpo partner align workforce planning gleichnermorar phoenix az bpo manager 042016 112019 implement training communications strategy cio drive cio system strategy including design implementation testing work closely core teams identify additional functionalities coordinate testing roll ensure ap cemea system requirements correctly designed prioritized work team leads identify time savings maintain prioritization listing communication global improve operational processes enable automation ensure efficient use resources create accounting center excellence drive consistent advice stakeholders education university cincinnati bachelors business skills design implement self service reporting business users rolling required training bachelors degree finance business accounting mathematics economics statistics related quantitative field work experience preferably mnc regional operations lead manage multiple projects excellent planning time management skills cultivate effective relationships communicate effectively cross functionally levels management