jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary talented business systems analyst offering proven skills analyzing enhancing business systems department enterprisewide level adept collaborating diverse personnel involved testing implementing refining improving systems address problems meet current needs propel companies forward topnotch researcher presenter diplomatic communicator 4 years field skills forecasting planning technology architecture analysis stakeholder communication data summaries data synthesizing decision making technical support reusable knowledge assets spreadsheet development report generation customer monitoring business analysis business requirements process improvement customer communication data compiling project management business process improvement product management costbenefit analysis requirements gathering user acceptance testing staff training development experience business analyst 052022 current akken cloud eagan mn business rule consolidation enhancement support feature functionality understanding requirements definition best practices standards strategic planning review project documentation problem resolution team management good work ethic reliable trustworthy critical thinking organizational skills planning organizing complex problem solving verbal written communication attention detail systems analysis data analysis agile methodology scrum expertise relationship building utilized internal external feedback document business requirements managed projects served primary liaison client multiple internal groups clarify goals meet standards deadlines led ongoing business process reviews optimize strategies defined functional requirements system interfaces improve efficiency usability liaised internal teams establish criteria contracts assisted key users testing new functionality documenting retaining knowledge facilitated meetings prepared presentations share ideas findings collaborated stakeholders develop project schedules reviewed documents guarantee quality consistency adherence criteria supported business processes endusers monitoring system operations resolving issues business systems analyst 122020 052022 22nd century technologies schaumburg il gathered outlined reviewed business requirements troubleshot resolved problems programs systems troubleshot malfunctions systems programs pinpoint root cause issues restore determined areas need enhancements identified relevant feasible systems address concerns contributed successful field deployment business systems improvements organized enhanced business rules governing enhancements existing systems expanded systems new features structural components organized executed strategies migrating consolidating data trained endusers best practices minimize errors protect key data collected data field evaluated findings produced reports presentations business systems specialist 072018 122020 hasbro inc cedar rapids ia interpreted advocated company vision direction turning business goals actionable plans system enhancement promoted business engagement building relationships key stakeholders surfacing opportunities driving opportunities delivery participated business solution design process client understand define functional project requirements developed managed project plans providing status updates management created oversaw updated policies information standards guidelines regular basis explored new technologies tools productivity security quality assurance purposes streamlined acquisition reporting requirements specifications disseminate across multiple business lines support teams worked successfully diverse group coworkers accomplish goals address issues related products services worked closely team members deliver project requirements develop solutions meet deadlines prioritized organized tasks efficiently accomplish service goals juggled multiple projects tasks ensure high quality timely delivery claims analyst 112015 072018 travelers insurance city state followed company procedures keep data confidential gathered proper documentation data prepare claims submission reviewed coverage determinations investigated evaluated claims negotiated settlements investigated claim settlement deals reviewed coverage determinations adhered company insurance clients guidelines claims processes estimate writing claim closures determined insurance coverage levels restrictions thoroughly examining claims forms associated records conducted interviews gathered detailed information completed field investigations delivered exceptional customer service clients communicating information actively listening concerns reviewed policies determine appropriate levels coverage assist approval denial decisions explained loss coverage assisted policyholders itemizing damages coordinated alternative living arrangements education training bachelor arts economics 052017 central connecticut state university new britain ct master science information technology 052016 southern new hampshire university hooksett nh bachelor arts criminologypsychology 122013 central connecticut state university new britain ct languages english negotiated certifications certified scrum product owner cspo 2022 certified scrum master csm 2022 certified safe 5 agilist mta database fundamentals mta cloud fundamentals mta networking fundamentals albanian negotiated