jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary solutionsoriented business analyst possessing unique combination business analysis quality assurance testing applications development experience toptier organizations 13 years oracle ebusiness suite subject matter expert 6 years business analyst experience 1 year 8 months salesforce subject matter expert experienced analysis research process improvement skills experienced reporting data analytics experienced sql developer highly experienced microsoft office suite highly experienced presenting training advising processes procedures business analyst 102019 current experience hcl technologies ltd douglas ne manages projects served primary liaison client multiple internal groups clarify goals meet standards deadlines continually evaluates researches develops solutions using evolving methodologies keep pace new enhancements technologies participates continuous improvement activities projects assists creating culture continuous improvement end user gathers analyzes data support continuous improvement projects enhancements systems requirements business cases leads daily activities enhancements testing serves liaison regarding technical functional business applications delivers overall service center performance reporting metrics establishes consistent performance metrics evaluate performance prepares data analytic reports including dashboards use stakeholders decisionmakers using graphs charts tables tracks monitors reports defined service level agreements customers utilizes analytical skills identify solve problems extracts monitors reports data pulled case management system cms knowledge base kb prepares technical documentation including interpretation business requirements business process flows participates trainthetrainer workshops educate shared services staff part training implementation phase projects completed include salesforce implementation contact tracing google analytics integration projects process include salesforce community website enhancement platform license development continuous salesforce configuration process improvement business analyst 082015 102019 icf international inc waldorf md evaluating business processes anticipating requirements uncovering areas improvement developing implementing solutions leading ongoing reviews business processes developing optimization strategies conducting meetings presentations share ideas findings performing requirements analysis documenting communicating results effectively communicating insights plans crossfunctional team members management ensuring solutions meet business needs requirements performing user acceptance testing managing projects developing project plans monitoring performance updating implementing maintaining procedures prioritizing initiatives based business needs requirements serving liaison stakeholders users managing competing resources priorities monitoring deliverables ensuring timely completion projects reviewing editing sql code needed taleo recruitingtcc recurring maintenance projects completed include created implemented human resources organizational hierarchy within oracle ebusiness suite taleo recruiting taleo connect client tcc implementation recurring maintenance oracle cloud upgrade virtual card ilab solutions identity management projects worked include applaud solutions taleo social sourcing taleo onboarding client care support team supervisor 022008 082015 west virginia university city state systems processes project lead wvus applicant management system wvu human resources website developed new electronic processes better utilize efficiencies within human resources employment process improvement managed developed analytics daily within oracle ebusiness suite applicant management system access databases project lead applicant management system ams implementation defined assisted implementation taleo application management system first wvu online applicant system background check program administrator background check program implemented 2 background check vendors managed 2 background check rfp processes ensured process streamlined advised recruiters managed children campus process managed hiring minors process supervisor 5 years management experience managed 6 employees managed customer service team hris system admin group current wvu applicant management system ams managed records retentionmanagement 26000 confidential employee job records managed analytical customer service team managed job posting processes positions managed social media employment purposes responsible hiring terminations employees managed employee relations employees prepared job descriptions positions within managed group assessed interviews evaluates prospective candidates education training bachelor arts sociologyanthropology social inequality west virginia university morgantown wv business analyst certificate duke university blue administrator certification explorance academy