jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary account manager focused maximizing sales managing accounts systematically logically believes consistency dedication build successful business partnerships excel building loyal customer base achieve short longterm organization sales goals superior communication skills cheerful energetic effective team player highlights staff training development resolutionoriented dependable reliable accomplishments responsible training new employees aspects distribution sales ensured one hundred percent compliance company rules regulations established new accounts client interaction monitored sales goals expectations multiple brands improved product placement premise premise accounts managed quality assurance products within distribution maintained files individual accounts products increased sales effective customer communication experience sales 082008 api group corporation twin falls id responsible implementing businessbuilding relationshipbuilding expectations uniquely assigned accounts customers consistently met exceeded department expectations productivity accuracy levels recommended helped customers select merchandise based needs informed customers sales promotions friendly engaging manner answered customers questions regarding products prices availability collaborated colleagues exchange selling strategies marketing information collaborated members departments complete sales transactions shared product knowledge customers making personal recommendations city manager 032008 082008 instacart hubbard oh successfully managed activities 12 team members developed implemented monitored programs maximize customer satisfaction interviewed hired trained new quality customer service representatives addressed negative customer feedback immediately resolved customer questions issues complaints coordinated airport vendors regarding fueling catering logistics determined flight close times completed verified flight forms senior corporate travel consultant 082017 032008 signature aviation spokane wa planned travel arrangements 200 executives staff received screened high volume internal external communications including email mail collected customer feedback made process changes exceed customer satisfaction goals made reasonable procedure exceptions accommodate unusual customer requests provided accurate appropriate information response customer inquiries addressed customer service inquiries timely accurate fashion built customer loyalty placing followup calls customers reported product issues passenger service agent 1995 082007 air wisconsin airlines corporation city state h communicated customers daily h committed assistance support others maintaining cheerful helpful attitude h trained maintained excellent interpersonal communication skills complement proven creative problem solving capabilities h provided superior customer service work quality demonstrating attention detail flexibility innovation resolving problems possess effective communications skills work well others levels h dealt tactfully effectively difficult customers h experienced customer service supervisory positions h worked closely inflight flight dispatch maintenance customer service departments operations positon meet needs customers h experienced handling emergencies flight delays diversions related incidents h handled incoming outgoing communications aircraft flight guards initiated overdue actions h handled timesensitive freight general goods hazardous materials government shipments h successfully completed civil aviation security course conducted faa h assured flight safety winter operations deicing certification training education communications west virginia state university charleston wv 2002 united states air force air national guard charleston wv received honorable discharge service communications george washington high school charleston wv gpa assisted organizing participating various community service projects involved several athletics programs assisted organizing participating various community service projects involved several athletics programs skills air force 2 attention detail interpersonal communication communications skills oral communication creative problem solving customer relations customer service government innovation inspection leadership materials problem solving public safety public speaking quality safety sales supervisory supervision technician