jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom wwwlinkedincominjessicamc websites portfolios profiles professional summary leadership profile executivelevel 10 years management experience including leading large complex programs multiple releases servant leader 10 years leadership complex program management product development experience technical operations support background successful implementation 4 years financial sector core conversion 5 years business integration experience successfully manages multiple highlevel projects teams everchanging business environment servant leadership information security excellent problem solving conflict resolution strategic direction planning network design cloud implementation quality assurance management skills risk identification management financial services products retail systems vendor management negotiation leadership development microsoft office 365 google workspace software service saas work history director information technology 072017 current electronic systems raleigh nc oversee operations provide executive presence continuously enhance network security reliability infrastructure missioncritical software applications leveraged innovative biometrics security technology software applications lowered operational costs 10 create monitor annual 2 million budget department saved 15 budget negotiate vendor contracts service level agreements sla 3rd party vendor negotiations saved bank 200k annually successfully manages multiple teams builds strong relationships internal external business clients leveraged interactive teller machine itm project increased accuracy eliminated human error 25 roi design develop build manage scalable hybrid network infrastructure support company growth windows 10 migration saved 100k increased network performance uptime 999 maintain business continuity disaster recovery risk management policies procedures excellent communicator leverage technical business financial acumen communicate effectively client executives c suite members establish key performance indicators kpis evaluate improve processes within department meet company strategic goals objectives information technology manager 072016 072017 community college aurora aurora co revitalized relationships business endusers staff members executive members increasing productivity minimizing downtime enhancing user experience internal customer satisfaction increased productivity 15 manage enterprise migration projects align processes system deployments management practices ensure projects meet exceed business goals successfully designed implemented completed windows server 2016 terminal server migration providing optimal network performance uptime 997 lead audit exam processes facilitate responses questions auditsexams keeping executive management abreast potential findings compliance issues manage daytoday operations department provide endtoend application technical support information assistance training business enduser customers senior project manager 062010 112016 conduent incorporated miami fl leveraged changes project scope cost implemented appropriate change management processes keep projects track diligent project manager proven record success leading phases diverse technology projects mentored managed trained team 6 project managers business systems analyst subject matter expert sme served technology liaison vendors business information technology client partners creates manages yearly opex budget 300000000 consisting multiple simultaneous projects successfully managed 35 hosted virtual desktop cloud call center migrations projects 20 different states saved 900000 vendor overhead costs worked closely call center directors managers subject matter expert sme managing cloud migration 18 roi expert agile waterfall project management methodologies produce highquality deliverables meet exceed timeline budgetary targets lead regional information systems coordinator 022001 062010 dobson communications inc city state managed team 8 coordinators 2 data call centers provide technical support business customers committed providing customer service tailored meet customers needs masters science information technology management 2021 western governors university salt lake city ut bachelor science business management 2013 western governors university salt lake city ut education accomplishments board member western states user group wsug 20192021 additional information awarded key contributor year 2013 outstanding technical service leadership awarded technology achievement award winner 2010 excellent customer service quality work comptia project certified associate project management capm certifications