jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary 10 years extensive testing experience supporting large scale enterprise application systems wide range functional areas various technology platforms including oracle iris mainframes rxexpress as400 3 years experience testing lead coordinated test planning test execution led uat team 7 team members accomplish quality testing deliverables timely fashion demonstrated ability conceive plan prioritize organize assignments monitor team progress dynamic environment successfully meet multiple project deadlines alignment business strategic vision skilled effectively coordinating multiple teams including limited system administrators dbas soa development adg sss rxclaims ivr cag dfm accounting portal teams ensure quality completeness test artifacts testing process experience providing ongoing metrics quantify progress testing cycle completeness defect management individual productivity developing standardized testing processes across geographically distributed teams depth knowledge defect management testing life cycles including differences issues enhancements defects proficient functional regression user acceptance uat load performance post implementation testing various phases sdlc well versed detecting errors conducting user acceptance testing designing developing executing test cases solid expertise leveraging testing tracking tools including limited hpqc alm mqc hpsm sme trackerbrb load runner etc coordination defect resolution strong operational understanding sharp analytical skills validate business processes find defects testing cycles hands experience working oracle erp systems experience project management software including microsoft project sharepoint ms office suite excellent oral written communications skills demonstrate ability effectively convey explain information tactfully deal diverse people situations ideas well versed health care regulatory compliance hipaa pci phi pii enthusiastic results oriented team player high commitment quality client service guest services inventory control procedures merchandising expertise business analyst 012011 011 2k highlights loss prevention cash register operations product promotions accomplishments experience responsible leading coordinating user acceptance testing development maintenance releases sss adg test verify solutions tools meet requirements set business stakeholders ensuring successful project delivery responsible leading daily scrum defect review meetings uat team members project managers development team responsible uat planning test case specification test execution defect management test status reporting activities responsible creating test scenarios writing executing test scripts reporting project progress responsible coordinating testing assignments uat team members various business departments smes assist various business teams claims portal ivr imaging respective developer testing teams set data uat environment various testing sessions throughout year train instruct uat team members various system areas prepping scanning images opk cb testing environments portal ivr eprescribing ortf pci support uat team point contact portal ivr scanning eprescribing ortf pci testing questions responsible providing system access internal external users help onboarding new uat team members training scheduling sidesbysides business smes requesting various system accesses responsible establishing owning driving uat testing activities start completion assigned projects participate project planning meetings review forum activities understand requirements business processes solution designs sr pharmacy technician 012009 012011 fresenius medical care responsible test script execution validation screen shots attend project meetings follow detailed test scripts based established workflows procedures report defects monitor resolution defect validation retest appropriate perform uat pi certification testing individually team environment various iris components compiled developed presented powerpoint based slideshow order management users demonstrating newly developed forms functionalities oracle based system iris conduct iris performance testing regular basis test claims process adjudication medicare medicaid private insurance sectors log triage manage defects using hpsm hpqc sme tracker brb supported conversion migrations execution test cases validated business processes find defects exercising functionality responsible processing workarounds iris application handing workarounds order management teams assisted leadership monitoring performance iris users assure proper procedures implemented adapt changes based assignment priorities using strong organizational multitasking prioritizing skills implementing appropriate policies compliances strict hipaa regulations attention detail ability work limited supervision pharmacy technician 012005 012009 beth israel deaconess medical center trained assisted newly assigned personnel various geographical locations carlsbad cypress overland park ks responsible inputting prescriptions calling patients pharmacists doctors offices documenting calls resolving claims issues verifying patient information coverage following processing quality standards policies strict hipaa regulations lead spanish cell accomplished goals answering questions regarding procedures spanish language related questions tracking daily hours distributing cell work goto person procedural questions pharmacy support associate 012005 012009 mckesson corporation participated multiple six sigma projects uatsar testing supported updating company policies different order management queues assisted supervisors special projects involving direct contact patients resends orders stuck msiiaps walkin customers special handling orders drug dispensing issues regularly exceeded calltransfer resolve quotas took additional projects crossed trained following areas drrx copays pt wy wf resends diabsigvqty tips hold pa processing hold orders call card reports trained newly assigned personnel bachelor science management information systems 2015 post university management information systems associates business administration 2013 palomar college nationally certified pharmacy technician 2007 high school diploma 1999 university guadalajara education skills attention detail business processes conversion delivery driving forms hipaa regulations imaging insurance ivr leadership meetings access powerpoint multitasking oracle developer order management organizational pci personnel pharmacy technician policies progress project planning quality reporting scanning scheduling scrum scripts script six sigma spanish spanish language specification supervision triage validation