jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary helpful customer experience agent passionate delivering exceptional customer service promote loyal business pleasant demeanor excellent problemsolving skills dedicated researching identifying complete lasting solutions customer problems enthusiastic individual superior skills working teambased independent capacities bringing strong work ethic excellent organizational skills setting excited begin new challenge successful team skills merchandise restocking customer service product recommendations issue resolution customer greeting id verification returns exchanges credit cash transactions customer assistance training mentoring cash register operation liquor regulations compliance payment processing cash management building guest relationships guest teaching experience guest advocate 102017 022020 witt obriens washington dc guest observations guest safety guest service assistance guest service delivering orders guests developing rapport guests guest interaction guest satisfaction guest client satisfaction guest communication anticipating guest needs guest relations expertise greeting guests guest liaison guest conflict resolution guest assistance effectively communicated guests benefits redcard created effective communication redcard training program utilized train new guest service advocates consistently sold redcards averaging 2 per day minimum 10 maximum busy shifts became proficient register learned new changes job directed team leader vice president human resources 011993 061996 witt obriens miami fl analyzed compensation benefits policies develop modifications establish competitive programs reduced accidents workplace proactive prevention implementing safety policies procedures created implemented highly effective individualized human resource solutions clients advised managers strategies improving policy enforcement eliminating concerning behaviors legal concerns liaised management employees conducted research maintain uptodate knowledge relevant legislation regulations promote compliance requirements identified solved complex strategy problems impact management business direction executed strong negotiation skills able see sides work reach agreements satisfy parties executed integrated recruiting campaign across multiple media channels secured optimal productivity supervising 6 employees staffing recruiting administrative operational clerical functions ensured legal compliance maintaining applicable state federal requirements provided representation hearings vice president human resources 011986 051993 calgene biotech program city state executed strong negotiation skills able see sides work reach agreements satisfy parties negotiated collective bargaining agreements labor unions factoring company profit operational requirements achieve favorable outcomes transformed underperforming overstaffed department trimmeddown well organized staff reduced workers compensation claims implementing strong return work policy eliminated discrimination harassment risks investigating internal eeoc charges corrective action evaluated updated compensation strategies offer competitive employment packages attract topnotch talent fostered positive employee attitudes toward organizational objectives effective orientations townhall meeting systems maximized hr efficiencies maintained compliance operational functions performing background investigations employment interviews requisition posting budgeting statistical reporting confidential document control protocol development executed integrated recruiting campaign across multiple media channels improved operational efficiencies tracking creating filing systems maintain confidential employee documents reports advised managers strategies improving policy enforcement eliminating concerning behaviors legal concerns crafted leadership development programs personalized area challenge advance current leaders created implemented highly effective individualized human resource solutions clients diminished regulatory risks managing random monthly drug testing employees ensure compliance adherence projected employment needs devised strategies meet targets identified vacancies staff supported recruiting process interviewed prospective personnel reduced accidents workplace proactive prevention implementing safety policies procedures boosted staff morale resolving personnel management inquiries new hire activities ongoing employee relation issues supervised coordinated activities human resources staff delegating tasks relating employment compensation employee relations identified solved complex strategy problems impact management business direction facilitated new hire onboarding program scheduling training initiatives resolving issues processing paperwork identified vacancies recruited hired applicants fill positions variety departments conducted employee performance reviews access strengths weaknesses keeping feedback positive constructive launched wellness plans reduce stress boost morale increase productivity education training mba human resources 1996 national university la jolla ca master arts human behavior 1995 national university la jolla ca