jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 career overview seeking network support position progressive firm utilize skills experience creativity productivity 8 years experience area networking cisco routing switching experience cisco catalyst 2900 6500 8960 series switches cisco 1800720012000 series routers knowledge troubleshooting data communication protocols standards including tcpip ieee 8023 protocols ospf mpls bgp mpls ipv4ipv6 support trouble shooting vlans including operational knowledge spanning tree protocol stp vlan trunking inter vlan routing knowledge t1e1t3oc 12oc48 technologies leased lines strong analytical skills technical business arenas excellent problem solving skills highly motivated detailed oriented adaptable strong interpersonal organizational communication customer focus presentation skills professional teamplayer multitasking reliable valid us driver license us citizen qualifications guest services inventory control procedures merchandising expertise loss prevention cash register operations product promotions education training stevens institute nj may 2012 ms telecomwireless management telecomwireless management bloomfield college bloomfield nj june 2006 bs internet technology gpa gpa 35 internet technology gpa 35 stevens hoboken nj may 2012 graduate certification wireless network management accomplishments work experience interactive brokers llc network support engineer chicago il 022013 022016 support 24x7 data network center monitor network performance manage maintain cisco ios iosxr junos hardware analyzing complex network issues routing problems consisting cisco 12k 8800 8600 juniper m320 t640 use alarm remedyitlbmp ticketing systems troubleshoot resolve network customer problems like card errors routing issues trunk failures hardware software failures provide reason outage provide consultation training new employee understand network maintaining network equipments configuring swapping defective cards upgrading hardware software firmware create cisco juniper cases sr jtac update required captures perform return materials authorization procedure rmas find problem resolution support layer 2 layer 3 platforms using troubleshooting configuring mainly atm frame relay bgp ospf troubleshooting configuring troubleshooting network linkdevice hardwareconfiguration issues isolating problem fixing problem troubleshoot tracing loop back testing links locate physical issue install configure support large scale production corporate network infrastructure including routers switches console servers optical transport equipment suppressing alarms replacing optics line cards sup cards hcl technologies ltd contractor adams wa 082012 102012 provided tier3 supports verizon wireless customersbusiness isolation resolution wireless voice data faults includes network element performance resolve service impacting conditions responsible analysis resolution customer impacting faults verizon wireless network using wwan lte cdma technology troubleshoot resolve service impairments roaming transport services network hardware software faults translations voicedata network elements isolation resolution wireless voice data faults includes network element performance resolve service impacting conditions used data network elements protocols tcpip osi frame relay atm x25 ss7 different wireless technologies 1x 3g evdo lte used remedy ticket system mtas real time tool mars net geo tools worked closely noc system performance rf engineer team highly escalated issues cox enterprises network support kingston ga 012011082012 monitor network provided support basic system level medical offices provided network support new installation provisioning equipment infrastructure call outages worked networked trouble tickets worked vendors localglobal telco focus monitoring customer location uptime provide immediate support address network quality e effectively communicated status customers internal staff management team defined hardware systems configuration recommendations ongoing projects experience juniper equipment routersswitches double check duplex mismatch cisco switches checked bandwidth usage bw detecting failure using hsrp failover ces needed documentation trouble resolution use trouble ticketing system running scheduled virus checks updates servers desktops conduct meetings vendors assisted training albertsons company inc ip support engineer ellensburg wa 092006 082010 participated 24 x 7 incidents nocgsc environment level 2 supported maintained wan network operations 25000 customers strict slas circuit breakfix layer 1 2 3 support call outages localglobal telco worked networked trouble tickets used bgp ping remote site connectivity latency associated circuit provisioning testturn order delivery intervals per service order commissioning assisted thomson reuters financial customers line issues complex routing migration issues within radianz recent mpls network globally asia pac europe latin america canada responded timely manner outages took ownership resolved customer troubles maintaining mttr 28 hours assisted circuit provisioning testturn order delivery intervals per service order commissioning proactively monitored clients connectivity bt network including connections frame relay private line ds1 ds3 e1 e3 strict attention traffic impedance packet loss supported cisco equipment 18003800 7200 switches 18006500 protocols bgp mpls performed troubleshooting telecommunication entities across globe isolate network issues via loop bert testing pinging clients thru firewalls user connectivity issue managed communications escalations level ensure optimal resolution minimal network outage time customers managed dispatches cisco dimension data unisys fujitsu local telco visit customer onsite equipment repairs replacement sites troubleshoot tracing loop back testing links locate physical issue worked internal resources 3rd party vendors fix cabling issues tracking maintaining updating asset inventory defective replacement parts complete ownership followups resolve issues till task closure pfizer deployment technician city state 062006 092006 contracting compucom pfizer rollout 1500 computers scanned users computers desktop laptop network drive mail deploy data legal matters updated network shared drive manage data files assisted project manager administered implemented user defined configuration backing restoring user data supervised troubleshooting data transfer across network troubleshooting software hardware network issues answered client concerns network related problems languages bilingual fluent hindi urdu limited spanish skills 3g atm basic bgp cabling cisco ios cisco hardwareconfiguration hardware consultation client clients data transfer delivery desktops documentation engineer financial firewalls focus frame relay frame relay hindi inventory latin legal mars materials meetings mail migration network management network hardware network support network osi ospf problem resolution protocols quality real time repairs reuters routers routing servers spanish ss7 switches cisco switches tcpip telecommunication translations troubleshoot troubleshooting unisys upgrading urdu voice data wan x25