experience education skills deonte heathcote 8614 shawn inlet new york ny phone 1 555 725 5410 customer service advocate lead new york ny 092016 present familiarity network architectures network routing concepts consistently meet exceed daily weekly call goals providing touch points existing customers interact directormanager level stakeholders engineers drive value realization services work closely vendor teams help transition current environment match customer road map develop nurture customers become advocates behalf sens3 caci deliver technical product presentations either via web onsite reinforce value sens3 services highly motivated selfstarter competitive personality strong attention detail customer service advocate st luke center detroit mi 082012032016 performs miscellaneous billing functions workload allows analyzes current procedures bringing suggestions improvement attention team members supervisor consideration answers cbo telephone lines timely fashion provides callers pleasant courteous professional reception guidance billing questions andor concerns performs related business office responsibilities assigned maintains courteous professional relations departments andor employees maintain current knowledge procedure codes insurance codes diagnosis codes practice management system maintains documentation records accordance federal state regulations takes active role facilitation team approach functions within department customer support advocate new york ny 042008042012 drive product change improvement make zendesk leading support platform proactively look solutions problems propose improvements something could work better provides management team outstanding issues ensure customer satisfaction consistently provide education status customer requests ensures database accuracy ie customer account detail reflects current information service request case order created utilization customer relationship management crm applications basic computer knowledge outstanding typing 10key touch new york university bachelors degree information technology management basic computer knowledge outstanding typing 10key touch demonstrates ability manage multiple projects effectively timely manner expert knowledge french language written spoken ability multitask high volume fast paced call center environment ability multitask high volume fast paced call center environment proficient windows based applications including microsoft office word excel good understanding social media social media dashboards ability effectively negotiate resolve issues conflicts internal external customers expert knowledge portuguese language written spoken proficiency european languages advantage