jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary highly motivated sales associate extensive customer service sales experience outgoing sales professional track record driving increased sales improving buying experience elevating company profile target market highlights workflow design enterprise connect records management visio requirements gathering documentation system troubleshooting correspondence tracking education experience nbc universal business analyst 012012 012012 university delaware newark de 1994 ba political science political science certifications opentext cs10 consultant certification produced test strategy document new system deployment document focused full regression testing livelink functionality records management requirementsbased use cases business analyst 012009 012011 reconciled issues custom screens adding folders documents workflows assisted end users livelink explorer issues provide additional help desk support end users business analyst 012008 present facilitate requirements discussions enhancements current blue invoicing system manage design implementation previous system enhancements include system testing uat end user documentation training expert managing nuances blue invoicing system include troubleshooting workflow issues assisting contracting officers representative cors locating inputting financial data editing workflow forms managing permission matters assisting financial analysts reassignments reassignments contractvendor table provide additional support cor ree updates cors regarding contract invoicing statistics used monthly performance plan report ppr meetings assist procuring invoice documentation various audits work closely fiscal operations division chief expedite processing invoice payments accordance prompt pay guidelines worked closely fiscal operations division chief creating blue invoicing documentation used financial training class created directive obo director class ultimately taught 300 end users within bureau also provided assistance blue invoicing portion classes already taught provide additional help desk support end users blue invoicing system include new cor delegation blue overview assisting partial payments disapprovals blue assignments correcting errors made creation blue workflow incorrect invoice contract dollar amounts stoppingarchiving payments paid outside blue invoicing system exceptional rapport established various blue end users include financial analysts cors bureau wide certifying officers creates new users user groups applies permissions per cis model business analyst 012008 012009 created requirements design documents suspense tracking system enhancements generated test documents performed testing system upgrades created end user documentation conducted end user training nbc universal business analyst 012007 012008 provided technical support end users document management system planned tested new releases led design meetings gather consult client requirements system modifications new releases responsible documentation training business analyst 012006 012007 provided technical support 23000 end users tested new releases included system upgrades enhancements software fixes implemented information retention policy official record types records management module served course instructor nbc universal system modernization 012002 present solicitation saqmma16r0217 technical proposal c6 senior business analyst jessica claire clearance issuing agency top secret dod caf summary ms business process analysis workflow design system administration process automation primarily federal agencies claire 13 years experience document management records management experience includes facilitating meetings subject matter experts managers executives additionally responsible reviewing modifying recommending business requirements applied livelink blue systems working closely technical team test record track issues impletement needed changes providing direct support users gather data business requirements based issues challenges facing organization specific relevant experience includes enhancement existing systems dos obo facilitated requirements discussions blue invoicing system enhancements including user interface changes improved workflow logic workflow management tools additionally managed design implementation blue invoicing system enhancements include include system testing conducting uat creating end user documentation delivering end user trainin training air force office special investigation gathered requirements created design documents suspense tracking system enhancements responsible delivering end user training capital one assisted implementing information retention policy official record types records management module additionally additionally served lead end user training instructor operations maintenance obo worked closely client database administrator keep system running effortlessly completing system upgrades successfully time provided ongoing end user support including troubleshooting workflow issues assisting cors locating inputting financial data editing workflow forms managing permission matters assisting financial analysts reassignments contractvendor table updates provided additional support end users regarding acquiring contractspecific data procuring documentation audits oneonone training requests nbc universal business analyst 012002 012006 provided training new end users developed revised course material documentation managed users permissions documents workspace structure provided help desk support nbc universal instructor relations coordinator 012000 012002 managed contracts 150 instructors communicated clients issues course needs nbc universal legislative assistant 011997 012000 tracked various legislative regulatory issues throughout federal state legislative sessions researched presented industry data federal state government affairs nbc universal regional manager 011996011997 scheduled coordinated presentations 370 healthcare member institutions use disclosure information contained page july 13 2016 skills air force army agency automate automation benefits business analyst business processes business process analysis c consultant contracts client clients database administrator document management documentation dos editing financial financial management forms government help desk support instructor explorer invoicing logic director managing meetings office enterprise page personnel presentations proposal rapport requirements gathering statistics strategy system administration technical support user support user training user documentation troubleshooting upgrades user interface visio workflow