professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional branch service manager skilled informing clients banking products services recommending best options meet needs resultsoriented selfmotivator 10 years sales branch management general bank operations skills problemsolving skills professional demeanor client service relationship building account management work history banking officerbranch service manager 122004 current mfa oil omaha ar effective problem solver excellent time management skills adherence high customer service standards exceptional interpersonal communication achieve maintain high level customer service satisfaction train coach motivate develop branch personnel required skills achieve service quality goals compliance operational procedures assess performance complete performance reviews branch personnel timely manner develop team environment positive employee morale prepare disciplinary action notices required discipline andor discharge branch personnel consistent hr guidelines interview hire orient branch personnels respond employee complaints timely fashion consistent banks policies regulatory requirements legal requirements escalate proper channels assist tsm coaching developing staff product knowledge achieve inbranch sales referrals service quality goals coach manage branch personnel selling participate help develop organize inbranch sales activities assigned tertiary manager meet individual inbranch sales goals determined tertiary district sales manager build expand customer relationships maintain deposit base grow branch manage operational aspects branch functions ensure satisfactory audit ratings adherence compliance requirements full knowledge branch operations encompassing making sound business decisions including manage timely submission accuracy branch management operational reports aml reporting audits required maintain prepare daily weekly andor monthly reports coached staff improve efficiency revenue effective procedures approaches delivered quality service remarkable efficiency skillfully overseeing daily branch operations crosssold products services listening customers understanding needs taught staff implement similar processes every interaction built trusting relationships members offering sound financial advice personalized service handled customers complaints questions utmost professionalism restore satisfaction maintain loyalty branch enhanced branch production rates handling staff conflicts evaluations hiringtermination processes coaching employees company protocol management trainee 062002 112004 bluelinx corporation marietta ga managed customer expectations strategic communications helped navigate sales processes supported sales team administrative assistance coordinating paperwork responding basic inquiries shadowed sales professionals gain deeper insight best practices strategies maximizing sales revenue helped organize sales events meetings including preparing materials setting spaces tracked measured reported trends sales team analysis decision making developed implemented comprehensive salesperson training program demonstrated products customers answered questions redirected objectives positive features identified new sales opportunities week leveraged knowledge company goals strategies offer insight viability potential connections developed referralbased sales opportunities keeping contact existing customer base sales manager 012001 122003 hand hand realty city state arranged corporate office conferences company employees guests tracked recorded expenses reconciled accounts maintain accurate current compliant financial records established efficient workflow processes monitored daily productivity implemented modifications improve overall effectiveness personnel activities performed billing collection reporting functions office generating annually compared vendor prices negotiated optimal savings oversaw appointment scheduling itinerary coordination clients personnel oversaw office inventory activities including ordering requisitions stocking shipment receiving provided complete meeting support including materials preparation notes minute taking handled incoming business client requests information completed biweekly payroll employees solved problems timely effectively ensuring customer satisfaction interacted customers professionally phone email inperson provide information directed desired staff members education bachelor arts business administration management 061999 university guyana guyana south america certificate program business administration queens college 20022003 flushing ny degree marketing drake business school manhattan ny