friendly call center agent 7 years experience seeking use proven skills problem solving communication provide expert service outdoor research customers maintained 91 customer satisfaction lb climbing gear learned products 99 accuracy experience 201209 201710 201007 201208 call center agent level bevel climbing gear used expert problem solving communication skills call center agent highend outdoor product firm named agent month 4 times worked manufacturers vendors answer customer questions maintained 91 customer service satisfaction rating 5 years straight quickly mastered deep product knowledge 177 products parts passed level bevel product knowledge quiz 99 score 1 week resolved customer vendor issues quickly manager nicknamed speedy rudlinger typically logged resolved calls daily call center representative sirano aquatics leveraged advanced communication problem solving product knowledge skills call center representative marine product company jill rudlinger call center worker personal info phone 5039351679 email jillrudlingergmailcom linkedin linkedincominjillrudlinger twitter twittercomjillrudlinger soft skills customer service expert employed elevated listening skills soothe customer irritations three phone recordings played management training tools patience 200906 201207 commended management 4 times positive attitude consistently received quarterly bonus maintaining high average satisfied callers customer service phone experience various took phone orders provided exemplary customer service pizza hut waiter received 3 fast awards excellent customer comment scores employee friedman landscaping spoke customers phone resolved issues received two letters thanks compassion expert communication expert compassion advanced speed temp call center agent speedycollect handled 5 outbound call center agent calls per hour 10 average success rate education advanced hard skills ms office 2005 2009 stebbins senior high got straight english composition four years excelled typing classes voted onto school yearbook team positive attitude made student cocounselor listening skills additional activities learning product knowledge expert expert salesforce take biweekly yoga classes stay shape manage stress regular listener support ops podcast advanced publications article hear smile appeared productivity plus blog courses managing difficult customers icmi course blending sales service icmi course languages spanish fluent french passable