professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom linkedin positive determined operations manager experience operations management 14 years passion delivering customer focused designed driven process solutions excel operationalizing strategy deep understanding execute via projectbased work people management skills skills guest services inventory control procedures merchandising expertise work history alexa shopping operations manager ii 052020 032021 delta apparel inc fayetteville nc loss prevention cash register operations product promotions remotely led team 25 device associates alexa shopping operations team seattle usa conducting rcas improving cx machine learning annotations alexa shopping developed managed team members operations managers program managers established measurement reporting delivery management processes effective accomplishment team goals improved productivity team 15 introducing new methods practices systems reduce turnaround time set performance management system team members track productivity quality consistency help progressions promotions responsible people management performance management hiring training retention motivation promoted 2 team members lead position associate senior associate prepared annual budgets controls prevent overages implemented process improvement shape organizational culture optimize procedures higher efficiency senior managerhr operations 072021 current harvard tech seattle city state responsible managing operations across organization 100 volunteers designed developed hr team talent acquisition team hr operations data management policy management team organization harvard tech seattle responsible creating goals hr department measuring progress towards goals participating meetings operational areas organization discuss projects provide feedback drive results examining reengineering operations procedures organization formulating policy developing implementing new strategies procedures oversee organizations operations talent management setting policies procedures organization manage external collaboration requests organization create partnership organizations shared interest groups provided leadership continual management employee training initiatives oversaw workforce management planning volume predictions capacity planning amazon alexa operations manager ii 072016 052020 amazoncom city state led team 60 test engineers alexa operations team working conducting rcas improving cx machine learning annotations alexa shopping manualauto testing amazon alexa responsible managing alexa echo content operations team meet selection expansion service level goals developed managed team members operations managers program managers established measurement reporting delivery management processes effective accomplishment team goals set highquality bar continuously reinforce culture quality innovation drive continuous focus process excellence automation automated 80 communication automated saving 4 full time employee collaborated global stakeholders set developer satisfaction measurement net promoter score 7 languages 10 countries run goal increasing net promoter score 20 percentage points provided inputs technology roadmap tooldevelopment projects improve process efficiency quality endcustomer impact program managed endtoend execution deployment golive automate test risk management system coordinating product engineering qa operations team responsible people management performance management hiring training retention motivation promoted 15 team members l2 l3 role 3 l3 l4 role past 3 years successfully managed low performing team members designing coaching planperformance improvement plan responsible driving kaizens part business excellence team training employees kaizens projects worked operationalizing new programs product releases ensuring impact launch dates launched operations 4 new alexa devices 5 locale multiple api launches alexa device created detailed sops new launches api ensure team trained ready launches implemented process improvement shape organizational culture optimize procedures higher efficiency help company evolve grow managed monthly quarterly annual business review certification team assistant manager 062008 072016 infosys bpo ltd city state managed outsourced business uk registrar equiniti ltd 6 years multiple projects like custodian dividend management estate management sales transfer uk shareholders managed outsourced business us mortgage services pennymac loan services 2 years handled team 80 fte along 3 team leaders worked payment process loan services claim management foreclosure bankruptcy projects service deliveryprocess compliance conducted periodic reviews team dashboards guide support teams review process compliance sign sop changes designed processes systems supporting business needs transitions managed internal external clientfacing relationships transitional periods responsible monitoring maintaining business client work client teams offshore monitor maintain slas along handling bpo operations handled monthly performance reviews analysis process improvement along us counterparts resource optimization monitor control billing losses reduce buffer order meet financial objectives responsible people management performance management hiring training retention motivation lead lean green belt project bringing automation manual tasks saving 48000 client education pgdm 2013 welingkar institute management gpa 70 bsc mathphysicschemistry 2008 kakatiya university warangal gpa 80 xii 2005 balabharthi girls junior college gpa 89 x 2003 fatima convent high school skzr gpa 80 accomplishments 1 introduction securities investments 2 individual savings account 3 global securities operations 4 financial services authority certifications 2022 google agile project management certification 2021harvard business school onlinespecialization leadership management management essential certificate completion 2021 strategy execution certificate completion 2021 leadership principle certificate completion 2021 2016six sigma green belt certified 2013cisi certifiedcertification investment administrative qualification iaq units