adam r worzella n5291 blueberry lane plymouth wi 53073 cellular 9203858591 worzellal 982yahoocom summary accomplished business analyst project manager fortune 500 company skilled achieving operational efficiency increasing customer satisfaction creating solutionsoriented process improvements highlights proficient microsoft suite essbase lotus notes moderate experience microsoft projectpmi proficient financial data systems analysis experience project management sdlc teachable personable open minded highly skilled multitasking time management deadline achievement analytical problem solver always looking learn accomplishments created implemented 20 operational process improvements 2006 employee year promotion operational financial analyst assistant operations leadership team multiple team player service excellence awards experience us bank consumer loan lease operations oshkosh wi business analyst 062006012012 performed analysis related quality assurance risk management accounting operations bank services audit experienced sdlc plm agile serum waterfall methodologieslooking learn cucumber skilled prioritization benefits analysis user requirements design functional technical testing matrix documentation leadership experience performed implementation pretesting defect reportingresolution livetesting posttesting participated bcp planning ecommerce statistical analysis financial analysis financial reporting qba processbusiness solution driven idea recommendations smart objective principles lead analyst representative bank acquisitionsmergers private client groups vendor relations advocate lead contact performed ongoing education coworkers relations vendor policies department procedures software updates communication leadership organization skills adapted leading attending many project meetings calls education bachelors degree business administration 2006 university wisconsinoshkosh oshkosh wi usa emphasis finance coursework accounting finance economics human resources marketing ops management qba member finance club skills people skills patient honest ethical personable modest courteous respectable punctual understanding businessspecific skills agile adaptable driven analytical professional team player independent worker communications