jessica claire montgomery street san francisco ca xxx05 555 4321000 resumesampleexamplecom professional summary customer service representative bringing topnotch skills oral written communication active listening analytical problemsolving skills enhances customer experiences employing serviceoriented behaviors understanding customer desires providing customized solutions build loyalty skilled professional extensive background customer service calm poised pressuredriven situations pursuing online chat specialist position excellent response writing skills help improve companys success skills customer services administrative support telephone etiquette customer engagement training mentoring team building writing skills documentation reporting web portals issue escalation project management special projects ms office office administration technical support work history live chat agent business advisor 102018 052019 actionlink downers grove il business administration scheduling multitasking abilities compassion responsible organization time management excellent grammar microsoft office ability catch errors accurate verbal written communication clerical cultivated relationships new customers maintained good partnerships existing clients assisted coaching mentoring new employees asked openended questions determine products services would best fit customers needs handled inbound customer chat conversations various websites remedied issues quickly within parameters companymandated policies procedures documented customer information accurately computer system providing dated notes future reference worked closely customer carefully resolve issues within timely fashion developed exemplary writing skills continued correspondence upwards 50 customers per day experience working remote environment customer service representative dispatch 052018 082018 airnow hvac city state responded customer requests products services company information entered customer interaction details microsoft office track requests document problems record solutions offered answered customer telephone calls promptly avoid onhold wait times assisted customers setting appointments shipping special order requests arranging merchandise pickup locations liaised customers management sales team better understand customer needs recommend appropriate solutions provided primary customer support internal external customers fastpaced environment evaluated account service histories identify trends using data mitigate future issues recommended product service customers thoroughly explaining details cultivated customer loyalty promoted repeat customers improved sales fielded customer questions regarding available merchandise sales current prices upcoming company changes offered advice assistance customers paying attention special needs wants seasonal voice customer service representative 092016 022017 amazon city state responded customer requests products services company information used company troubleshooting resolution tree evaluate technical problems leveraging personal expertise find appropriate solutions maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns answered customer telephone calls promptly avoid onhold wait times assisted customers setting appointments shipping special order requests arranging merchandise pickup locations provided primary customer support internal external customers fastpaced environment offered advice assistance customers paying attention special needs wants evaluated account service histories identify trends using data mitigate future issues consulted outside parties resolve discrepancies create effective solutions fielded customer questions regarding available merchandise sales current prices upcoming company changes cultivated customer loyalty promoted repeat customers improved sales educated customers promotions enhance sales experience working remote environment electronics sales associate 052004 092009 walmart city state pursued resolutions achieve complete customer satisfaction including tracking hardtofind merchandise diverse locations coordinated efficient restocking sales floor current merchandise accurate signage current promotions offered customer topnotch personal service polite support boost sales customer satisfaction supported loss prevention goals maintaining accurate drawers monitoring shopper behavior checked see requested items available stores inventory fielded questions solved problems informing customers current promotions store policies processed credit debit card payments complete customer buying experience refunded payments returned items processed exchanges offered store credit achieve customer satisfaction stayed uptodate current promotions sales special events impart information customers checked pricing scanned items applied discounts printed receipts ring customers greeted customers helped locate merchandise suggested suitable options balanced organized cash register handling cash counting change storing coupons utilized highly developed interpersonal people skills approach customers engage conversations provided accurate information promotions customer programs products helping drive high customer retention supported efficient timely replenishment sales floor merchandise used consultative sales approach understand customer needs recommend relevant offerings assisted customers answering questions fulfilling requests actively engaged customers provide general assistance information store merchandise used pos system process sales returns online orders gift card activations assisted customers locating choosing merchandise store department trained new associates cash register operations including opening conducting customer transactions balancing drawer greeted customers helped product questions selections purchases including instore eservice transactions maintained clean personal appearance modeled stores outfits working clothing department settings wore uniforms per company policy skilled using cash register including processing sales discounts refunds assisted customers prompt polite support inperson via telephone created inviting environment customers maintaining store organization cleanliness provided excellent customer service cultivate loyalty satisfaction increased sales offering advice purchases promoting additional products upsold crosssold products effectively driving sales increasing revenue answered product questions uptodate knowledge sales store promotions demonstrated items customers created customer awareness interest sales education trade school degree swedish massage therapy 052001 sarasota school massage therapy sarasota fl high school diploma general studies 052000 bayshore high school bradenton fl additional information extensive experience working remotely home office unique ability convey empathy written word type 55 words per minute prefer 1st 2nd shift hours available every day exception saturdays