jessica claire 9 resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary personable hr development sales professional dedicated cultivating positive client staff management connections highlydeveloped communicator outstanding skills complex problem solving conflict resolution expertise leave absence management clms certification team engagement customer service skills leave absence ada rtw programs human resources management systems benefits administration policy procedure writing employee engagement recruiting interviewing new hire onboarding fundraising documentation reconciliation database maintenance data entry management dato 10key touch microsoft office gsuite raisers edge pos software adobe creative suite building customer relationships loyalty documentation docum recordkeeping team management coaching mentoring critical thinking verbal written communication logical methodical troubleshooting complex issues friendly positive attitude customer service education training cleveland high school portland 062007 high school diploma websites portfolios profiles wwwhappyabsencecom experience alliance aviation services limited development associate memphis tn 122022 current maintained close communication agency staff board supporters confirm understanding actual operations performing development work maintained updated prospect tracking system trained supported staff using optimize fundraising responded personalized contacts thank letters donors event attendees social media followers produced reports spreadsheets trend forecasts enhance decisionmaking processes solicited contributions received donations mailed acknowledgment cards maintained updated knowledge continuing education advanced training took transcribed notes weekly departmental meetings disseminated team members learned new technologies development tools quickly recommended improvements facilitate team project workflow experience raisers edge maintaining databases importing records cleaning data comet signs hr administrative coordinator san antonio tx 112022 current handled sensitive employee company information highest level confidentiality discretion recruited new employees built relationships driving visibility provided hr consultation services leadership department heads managed fullcycle human resource operational activities maximize hr employee performance identified operational weaknesses improve innovate people programs processes anticipated responded emerging business needs serving change advocate compiled r procedures reports provide management accurate information comply policies encouraged open communications promoting positive proemployee work environment investigated workplace issues professionalism sensitivity detailed incidents reports senior executives developed documented hr procedures refine processes drive compliance policies conducted background checks orientation coordinating new employee onboarding process identified opportunities improve hr programs proposed solutions increase efficiencies bass pro shops leave disability coordinator centerville oh 052020 082022 developed maintained analyzed employmentrelated data reports procedures interpreted explained human resources policies procedures regulations maintained current knowledge equal employment opportunity affirmative action guidelines laws conferred management develop implement personnel policies procedures prepared maintained employment records using human resources management system software conducted exit interviews completed employment termination paperwork rebuilt leave absence program hris system upgrades including building absence management program policies leave absence packets mailings etc partnered employee health covid19 pandemic leave absence accommodations vaccine administration support hr generalist support assisted diversity equity ethics boards stood meetings pertaining employee workplace safety provided leader peer training leave programs resources member implementation team new hris absence management system developed implemented policies procedures related leave absence vaccine mandates covid19 pandemic cook childrens health care system ld coordinatorhr benefits systems analyst mckinney tx 072018 102019 promoted high customer satisfaction resolving problems knowledgeable friendly service prepared maintained employment records using human resources management system software analyzed employmentrelated data prepared reports coordinated leave absence ada return work programs beginning end volunteered priide employee resource group partnered 3rd party vendors hr partners csuite hr best practices support annual reports conferred conferred management develop implement personnel policies procedures mastered state federal benefit laws including erisa fmla cobra aca hippa mastere aummist administration assisted audits preparing accounts providing information generated reports obtained data develop analytics key performance operational metrics worked internal teams understand business needs changing strategies processed employee status changes keeping human resources systems employee records date handled sensitive confidential employee information complete discretion matrix absence management inc integrated claims examineradmin assistant city state 072014 072018 verified claim data correctness preparation processing processed claims according established quality production standards made corrections adjustments solve problems addressed customer inquiries provide information explanations coverage terms expediting claims reviewed history records determine benefit eligibility services researched medical claims validity resolve discrepancies effectport analyzed contracts claim systems apply appropriate benefit amounts built trust clients employees within diverse array industries effective customer service techniques involved fair prompt processing claims effective custom identified client service improvement opportunities collaboration team leads managers resolve problems assisted claimants providers clients problems questions regarding claims collaborated fellow team members manage large volume claims served subject matter expert team lead fmla state leaves specialization wa ca leaves reviewed evaluated adjusted claims promote fair prompt settlement col led company events committee promote team engagement building communicated personnel legal counsel claims involving litigation fred meyer apparel associate city state 112007 072014 recovered organized stock throughout shift keep racks customerready experienced retail management department lead educationtraining updated pricing reflect permanent changes temporary sales drops prepared promotional displays set clearance signs move older products prepare new seasonal lines kept register totals correct accurate handling cash check card orders replies audited inventory identify correct discrepancies merchandised signed apparel areas consistent visual merchandising approach offered customers maximum value continuously learning new products related services services followed company standards merchandise presentation planograms best apparel displays achieved personal store sales goals sound customer service sales protocol monitored employee productivity provided constructive feedback coaching evaluated performance team members suggested methods improve individual productivity unboxed new merchandise restocked shelves appealing organized arrangements promote items maintained knowledge sales promotions return policies security practices watched recognized security risks thefts prevent handle situations completed thorough opening closing shift change functions maintain operational standards day remained calm professional stressful circumstances effectively diffused tense situations mentored employees management complicated sales complex issues difficult customers member diversity culture council multiple fundraising events toysrus service representative city state 112006 112007 adhered customer service standards foster satisfaction retention reviewed inventory levels ordered supplies keep products stock prioritized delegated daily work tasks meet anticipated project goals pitched complete various duties peak periods employee absences guided department employees changes management resolved customer inquiries complaints requiring managementlevel escalation planned delivered training sessions improve employee effectiveness address areas weakness organized team activities build camaraderie foster pleasant workplace culture put together special displays coached employees latest promotions performed opening closing duties part management team handled cash management oversaw storewide merchandising benchmarks maintain operational excellence engaged positively customer providing professional polite support sales service needs applied strong problemsolving interpersonal skills resolve conflicts consistently met exceeded sales quotas assessing meeting customer needs