jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary im seasoned leader experience building highly technical effective teams experience modernizing architectures transforming workflows best suit business operationally fiscally technical background infrastructure architecture management highly scalable solutions leadership experience extends missioncritical teams aspire transformational leader practicing servantleadership management style project lifecycle management infrastructure development agile framework requirements analysis budget administration product development written communication organization time management customer service skills teamwork collaboration analytical critical thinking solution development performance management virtualization technologies operational analysis solutions deployment technical analysis director information technology 062012 122021 midland care connection kansas city ks work history oversaw delivery portfolio services 100k users regionally globally strategically led multiple diverse engineering teams experienced professionals design support build costeffective scalable technical platforms leveraged internal external userscustomers responsible budgeting forecasting project management roadmapping technical project development implementation created operational policies procedures standards guidelines best practices across global organization assessed new innovative technologies mission critical systems security communications business transformation opportunities business continuity built maintained collaborative relationships internal external stakeholders drive accurate timely resolutions complex issues prioritized work efforts allocated resources meet internal external customer demands aggressive deadlines competing priorities ensured appropriate balance shortterm impact longterm vision related proposed technical solutions served enterprise advisory architectural committees led example establishing credibility technical execution negotiated several multimilliondollar enterprise license agreements well ongoing vendor contract management successfully led teams responsible enterprise workfromhome strategy covid19 pandemic developed implemented technical application support information technology policies procedures advanced investment needs outcomes performance measurements balance continuous innovation responsible risktaking developed maintained service level agreements strategic applications measured performance objectives developed tracked controlled information technology operating budgets cost benefit analyses spending initiatives deployed monitored maintained system installation upgrades network integration monitored automated build continuous software integration process drive buildrelease failure resolution managed testing cycles script development coordination user acceptance testing software applications within healthcare industry wrote code developed tools integrations meet crossplatform user needs worked crossfunctional design teams create software solutions elevated client side experience significantly improved overall functionality performance designed built infrastructure automation tools applications deploy next generation platform versed complete software life cycle preliminary needs analysis enterprisewide deployment support incorporated cloud architecture new facility planning reducing need onsite equipment technical support personnel developed network system architecture according business needs provided high availability features technologies migrated numerous legacy systems newer technologies reducing costs enhancing efficiency computing tasks senior systems engineer 032009 042012 northwest bancorp inc valencia pa implement support variety tier 1 services technologies analyze log track complex software hardware matters significance pertaining servers applications meet business needs coordinate hardware software installations upgrades ensure work performed accordance company policy coordinate monitor troubleshooting isolate diagnose common system problems architect implement support wide range windows linux based tier 1 server solutions team lead responsible long term architecture planning development junior admins focus team architected implemented managed microsoft dynamics crm infrastructure responsible performance resolution entity customization imports integration updates worked closely software engineering groups implementation custom built scaled solutions design install configure vmware esx esxi within vsphere environments senior technology specialist 012006 022009 ricoh americas corporation arden hills mn train staff users work computer systems programs prepare costbenefit returnoninvestment analyses aid decisions system implementation implement support variety crossplatform technologies including windows server platforms microsoft exchange emc storage networks vmware virtual infrastructure citrix presentation server citrix access gateway proven experience design implementation maintenance multisite multitiered infrastructures provide direct customer support training managed incident resolution initial occurrence successful outcome negotiated lob managers establish priorities influenced product project delivery incident management process itil v3 foundation certified master business administration 2013 argosy university bs management information systems 2007 indiana university pa education