jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom relevant work experience 111999 current current software development testing concord hospitality pittsburgh pa tracked quality assurance metrics liaised internal teams worked offsite teams complete timely tests facilitate smooth current product releases searched bugs newlydeveloped aspects existing web applications sandbox environments reporting errors deliver complete functionality time launch date collaborated developers system installers technical support representatives identifying problems determine appropriate team develop practical solutions tracked software bugs detailed information regarding findings resolution techniques documentation worked cisco communications manager cucm administrator cisco webex control hub administration beta customers managing users licenses devices hybrid services worked several models cisco wirelesswired headsets 011993 051996 assistant front desk manager holiday inn stanfordsheraton city state handled guest complaints offered complimentary services hardship cases hired retained mentored new employees demonstrating best methods servicing clients guests managed budget supplies renovations drove operations meet sales profit margins coordinated weekly staff schedule accommodate ongoing seasonal needs hotel delegated work staff setting prioritiesgoals tracking goals accomplishment arranged special accommodations guests enhance visitor experience received incoming calls coordinated staff fulfill customer requests welcomed patrons front desk engaged friendly conversations conducting checkin process worked housekeeping maintenance staff address analyze resolve building room issues active member senior management meetings responsible cash credit card payment transactions front desk corrected guest issues promptly knowledgeable friendly service 091986 121993 assistant maitre carnival cruise lines city state greeted guests gathered information seat groups place waitlist supported serving staff food runners bussers keep dining room presentable ready guests escorted guests seating area furnished menus highlighted daily specials answered phone inquiries schedule confirm reservations record takeout orders respond service questions accommodated guests children special needs promote comfortable dining experience scheduled reservations notified servers managers large groups prepare seating advance developed longterm relationships customers increase opportunities repeat business delivered outstanding service support initial interaction final departure maintaining loyal clientele checked dining serving areas verify proper cleanliness readiness guests greeted incoming guests escort assigned dining area present menus 021976 111985 aluminum fabricator installation new atlantic aluminum ltd city state tracked quality assurance metrics liaised internal teams managed worked offsite teams complete timely installation facilitate smooth product delivery updated software documentation user guides align current features comply bestpractice standards collaborated developers installers technical support representatives identifying errors determine appropriate team consult installation resolve issues fabricate installation glass sliding doors windows bathroom shower doors plantation shutters window blinds aluminum glass entrance doors management skills management team collaboration plan customer crossfunctional team collaboration coordinate work subordinates analyze problems develop practical solutions results deadline driven develop maintain effective working relationships procedure development customer service manage work within budget recruit hire retain employees continuous learningprofessional development teamwork positive attitude advocate represent voice customer concise written verbal communication data creation analysis presentation receive evaluate vendor department reports rfq preparation conduct evaluate bidding process education training 041998 071981 associate applied science computer system administration masters institute san jose ca high school diploma st james high school montego bay jamaica certifications certified ccna systems microsoft certified mcp microsoft certified mcse certification