bob lesch 10933 jetta mountains detroit mi experience 1 555 379 6837 call center trainer trantow marvin torphy dallas tx two 2 five 5 years training experience call center andor transportation effectively prioritize tasks manage time effectively provide instruction peer operators manner encourages communication feedback communicate effectively work departments train motivate develop team intake specialists customer support techniques 082018 present gather best practices top performers develop institutionalize training materials programs based best practices provide followup coaching job performance quality assurance new employees training coach new hires improve performance prevent termination call center trainer rosenbaum llc dallas tx ensure site classrooms well stocked equipment working order assist reproduction destruction training materials make difference personally professionally perform 11 coaching development sessions 012012 052018 conduct 360degree feedback sessions supervisors team leads service delivery operational staff ensure training program date current take calls act roaming supervisor allhands situations may required act supervisor quality assurance monitor peak performance times train manage sales agents remotely handson training experience people management baylor university bachelors education education skills pc skills required including ms products excellent communication skills ability present ideas management peers provide engaging motivating person andor virtual learning environment new hires monitor provide continuous feedback new hires promote continual learning growth participate continuous improvement training content order meet changing operationalbusiness needs organization coordinate development use new hire coaches provide additional training determined management team minimum 35 years experience working adult learners provides person virtual training mentoring sessions