jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 executive profile learning development expert learning experience architect energized empathy believe learner im best leading design team engaged defining endtoend learning experiences seek increase confidence reduce fear learner team innovating terms technology approaches used learning apply design thinking approach enables radical collaboration placement learner center design falling love solving problem rather specific idea education florida state tallahassee fl master science instructional systems bethany college bethany wv bachelor arts economics professional experience deloitte touche llp sr manager leader team development san francisco ca 082016 responsible leading design learning experiences ciscos leaders teams lead work focused answering one key question drives organizational success make teams like best teams team design develop learning accelerates ciscos understanding whats special best teams cisco use agile techniques multiple experience end user always center design result is1 helping leaders understand role creating great teams2 helping teams work better together3 embedding learning within technology teams work together highlights includelaunched collaborative social learning experience leaders aligned ciscos leadership outcomes includes microlearning simulations podcasts curated contentin partnership stanford design school coach team design studies using ideos design thinking methodologyresponsible design development ciscos new employee orientation experience new manager experience new director experience learning technologies design thinking approach create best learning exp charter spectrum head business architecture learning development evansville 072014 082016 reported directly ciscos chief learning officer part sr leadership team ciscos central learning organizationled ciscos learner experience experts creation enterprise portal career learning portal ciscos new employees cisco innovation academy sites transformed cisco employees experience reducing time accessing content creased andcreating experience leading loyalty increased usage led team learning architects define common framework learning portfolio learning services business process roadmap learning development technical infrastructure built ciscos business architecture strategy learning development solutions group included managing strategic initiatives partnering define system architecture capabilities gaps creati multiyear strategy organization transformed ciscos learning development infrastructure organization areas video ondemand learning asset access social networklearning led cross functional team set enterprise strategy technology solution career planning work resulted strategic plan used sr leaders decide investment organizational design necessary use career development key pillar cisco workforce plan expected impact increase talent movement across cisco reduction early career turnover improved skills cisco workforce presented strategy first release mlearncon 2014 argo ai sr manager leader development san diego ca 072014 072016 led team learning architects creation ciscos first mobile learning app leader developmentled ciscos learner experience experts creation endtoend experience new employee orientation transformed leader development instructorled elearning learning experience included tedx like broadcasts recordings cohortbased collaboration social learning competency rolebased learning plans 360 assessments regional leader eventsled web development team creation online learner experience leaders cisco systems manager learning development city state 082006 072012 teams managed transformation ciscos technical sales training state social add model integrated model collaboration embedded fundamental component learning program impact 80 increase learner participation use ciscos enterprise social platformmanaged ciscos strategic direction knowledge management sales teams leading cisco oncisco approach 400000 savings per fiscal year platform provides justintime learning sales associates supports 20 product launches per year business impact 700 annually managed content management processes including lms knowledge platform taxonomy standards leading build less time managed tier 1 curricula learning asset inventories enable curriculum teg improved user experience reporting tier 2 technical support operations ciscos knowledge management platform salesled curriculum development team focused identifying existing materials available across enterprise prioritizing skill gaps defining standard rolebased learning experience ciscos sales professionals effort led transformation sales training unstructured structured approach expected impact 200 million increased salesmanaged projects advance use emerging learning technologies including ciscos first immersive 3d learning programmanaged team responsible performing ongoing needs analysis captures wants needs requirements ciscos sales force built elearning programs new product launches tiaacref lead instructional designer city state 072005 072006 plationlable led team designers design development scenariobased learning solutions tiaa crefs enterprise migration new record keeping system wrote training environment requirements documentation managed resources departments build needed environmentled design development course development standards learning development team att formerly cingular wireless curriculum manager city state 022001 072005 managed design development eightweek onboarding learning experience cingulars customer care organization leveraging internal knowledge management platform blended curriculum integrates softskills software systems wireless technology process policy basic technical troubleshooting authentic calltype driven scenarios simulations redesign call center new hire training program resulted 35m savings annually shortened time competency reduced call handling times managed design development tier 1 tier 2 technical support merger curriculum cingulars merger efforts cingular wireless att wireless 2004managed design development technologybased learning solutions including webbased software training simulations live recorded web lectures reusable learning interactions cingulars products technical support systems tier 2 technical support managed design development blended learning curricula cingulars knowledge management customer relationship management solutions enterprise wide built first help system call centers leading centralized aggregation information baseline technical certification system became original source content implementation enterprise knowledge management portal ncr information products designer city state 011997 022001 designed developed maintained technical webbased training customer engineers professional service consultants technical associates retail solutions business unitmanaged webbased training programs included managing production programs validating accuracy usability course maintaining programs served business unit representative ncrs elearning strategy team assisted creation ncrs learning realization processncr corporation awarded 2 corporate training organization us training magazine group