jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary goaloriented compliance business analyst strong banking background lending compliance team building client service operations project management equipped bring extensive knowledge experience organization skills data analysis reporting leadership project management team building coaching development consumer lending regulations process operational improvement quality controlassurance client service support written verbal communication business process improvement client onboarding internal controls testing toastmasters vp education ms office salesforce argo sales service channel link experience business analyst 012019 082020 2knovato ca antimoney laundering project completed ahead schedule manipulated greater 12000 lines data using pivot tables pivot charts macros excel assisted project manager liaised pm internal groups clarify goals meet quality standards deadlines ontime successful completion coraclient onboarding antimoney laundering project involving greater 60000 client accounts analyzed retail client business needs assisted determining appropriate resources strategies determine client status provided customers realtime account status upcoming events regulatory compliance analystassistant vp 042014 112017 suntrust bank truist city state instrumental completion banks first enterprise privacy compliance risk assessment corrected reported audit issues first audit refined procedures defined best practices developed internal privacy controls first privacy test script measure control elasticity created privacy complaint key risk indicator monthly reporting instrumental successful startup consumer complaints program examining upwards 2000 monthly consumer complaints determine compliance federal regulations provided teammates strategic tactical advice advance resolve consumer compliance cases commercial credit services supervisorassistant vp 032006 042014 suntrust truist city state led highperforming commercial credit service teams 30 teammates loan exceptions paid outs loan doc preparation coachedmentored 12 supervisors guide operations educate motivate teammates success successfully coached teammates seek promotions 5 teammates successful promoted within organization established ambitious goals teammates promote achievement surpass business sla targets 98 ontime 97 accuracy ratios spearheaded led new clearing team maximize customer satisfaction enhance procedures improve bottomline profitability recruited hired trained new teammates including assessing monitoring annual review individual performance vp lendingdepartment managercompliance officer 022004 102005 jefferson financial federal credit union city state produced monthly excel reports detailing compliance findings recommendations improvements provided compliance risk control consultation leadership managed lending departments collections loan documentation established working relationships regulatory agencies reviewed loan applications established parameters determine approval rejection modification requirements decreased delinquencies 3 implemented new lending products campaigns employee management performance reviews credit admin mgrloan compliance officervp 031999 022004 dryades savings bank fsb city state managed loan compliance loan operations 30 million portfolio laser pro closing administration special assets vendor management responded corrected state audit findings delivered compliance training bank staff reviewed loan packages documentation new credit program initiatives bank state federal compliance collaborated leadership devise strategies improve processes risk controls well implement new systems best practices monitored employee performance conducted annual employee performance reviews mba business management 082007 university phoenix tempe az education training