summary skills jessica claire 100 montgomery st 10th floor555 4321000 resumesampleexamplecom focused operations manager adept liaising key clients accounts external business stakeholders build rapport drive retention focused promoting safety productivity across multiple business lines advanced knowledge applying trend analysis create value customers profitability company policies procedures implementation process improvement strategies staff training development business process reengineering performance reporting financial cash flow analyses multiunit operations management systems implementation team buildingleadership performance management technology business operations management business administration organizational management warehouse operations goal attainment highpressure environments business development understanding advertising background marketing procedure development business planning troubleshooting problem solving staff retention consultative sales multisite operations document control market growth consensus building techniques graphic media design contract development invoice processing business strategy development staff development retail space planning revenue generation product management social media marketing production dedicated workforce management sales presentations customer relationship management management health safety compliance client relationships retail operations management case management experience operations manager glacier bancorp layton ut 012011 052022 directed daytoday operations spearheading implementation shortterm longterm strategies achieve business plan profitability goals planned delivery routing team workflows promotional initiatives improved morale management communication creating employee recognition rewards practices recruited hired trained crew members application projects customer relations customer service oversaw financial management budget management accounting payroll activities addressed customer concerns suitable solutions enforced federal state local company rules safety operations measured reviewed performance via kpis metrics monitored resource use achieve set goals within budget constraints collaborated team leaders quality audits contributed proposal contract development negotiations meetings responded information requests superiors providing specific documentation guided employees understanding meeting changing customer needs expectations conducted periodic assessments evaluate companys financial performance motivated evaluated personnel performance improvement goal achievement analyzed controlled materials supplies equipment operational expenses generated performance labor strategies compete new existing markets presented performance productivity reports supervisors crafted operations best practices using audits project management team feedback created corrective actions based adverse kpi trends conducted employee observations documented findings aided senior leadership executive decisionmaking process generating daily reports recommend corrective actions improvements identified areas deficiency performed rootcause analysis solve problems collected customer fees managed refunds provided complete sales documentation oforations executive us bank eau claire wi 032000 122011 reviewed operations performance reports drive improvements boosted company profits optimizing performance strategies increasing efficiency communicated departmental leaders identify solve daily operations issues proactively identified solved complex problems impacting operations management business direction brought substantial operational improvements reworking policies enhancing enforcement monitored performance metrics responded notifications daily assessed financial reports statements review quarterly annually monitored external internal service providers improved operational efficiencies analyzing issues implementing project management developed deepened relationships functional leadership interconnect revenue generation initiatives daytoday operations analyzed expenses revenues compared budget forecasts modify operations spending enhanced profitability delivered expert thought leadership recognized driving process improvements prepared weekly schedules verify proper floor coverage within fiscal guidelines set clear goals area managers implemented systems measuring results support optimal decision making leveraged analytical design implementation skills offer leadership support operations areas spearheaded strategic planning operations coordinator proper allocation resources alignment mission capabilities researched determine root cause issues related downtime underperformance launched solutions designed boost efficiency managed product deliveries working closely logistics team addressing recurrent roadblocks new tactics provided workplace setting conducive efficient productive work developed operations policies procedures organization 14 employees developed operations policies procedures organization 14 employees developed operations policies procedures organization 14 employees developed operations policies procedures organization 14 employees developed operations policies procedures organization 14 employees developed operations policies procedures organization 14 employees developed operations policies procedures organization 14 employees devised longterm business plans improve operations customer experiences sales drove alignment team members technology systems processes strategic goals evaluated benefitcost ratio proposed solutions assess longrange cost effectiveness led strategic planning negotiations contracting indirect services legal building leases facilities furniture telecommunications supplies records management recruiting many others reviewed quality foliage pinpoint problems resolve managed western foliage commercial operations budgetary needs managed western foliage commercial operations budgetary needs responded rfqs authoring delivering ontarget quotations meeting specific parameters requirements led purchasing installation projects enhanced multiple internal departments oforations executive us bank inglewood ca created updated operational documents database records 041986 111999 reviewed operations performance reports drive improvements boosted company profits optimizing performance strategies increasing efficiency communicated departmental leaders identify solve daily operations issues proactively identified solved complex problems impacting operations management business direction brought substantial operational improvements reworking policies enhancing enforcement monitored performance metrics responded notifications daily monitored external internal service providers improved operational efficiencies analyzing issues implementing project management developed deepened relationships functional leadership interconnect revenue generation initiatives daytoday operations analyzed expenses revenues compared budget forecasts modify operations spending enhanced profitability delivered expert thought leadership recognized driving process improvements prepared weekly schedules verify proper floor coverage within fiscal guidelines leveraged analytical design implementation skills offer leadership support operations areas set clear goals area managers implemented systems measuring results support optimal decision making spearheaded strategic planning operations coordinator proper allocation resources alignment mission capabilities researched determine root cause issues related downtime underperformance launched solutions designed boost efficiency managed product deliveries working closely logistics team addressing recurrent roadblocks new tactics developed operations policies procedures organization 45 employees developed operations policies procedures organization 45 employees developed operations policies procedures organization 45 employees developed operations policies procedures organization 45 employees developed operations policies procedures organization 45 employees developed operations policies procedures organization 45 employees drove alignment team members technology systems processes strategic goals evaluated benefitcost ratio proposed solutions assess longrange cost effectiveness led strategic planning negotiations contracting indirect services legal building leases facilities furniture telecommunications supplies records management recruiting many others responded rfqs authoring delivering ontarget quotations meeting specific parameters requirements collaborated president plan growth initiatives adding services ovoneroperator 121984 041986 lineage logistics murfreesboro tn promoted business social media platforms maximize brand identity generate revenue oversaw staff hiring initiating new training scheduled processes streamline operations devised business marketing plans prepared monthly financial reports set pricing structures according market analytics emerging trends employed managed vendors negotiating deliverables cost expected quality executed performance reviews encourage improved productivity team members led startup creation operational procedures workflow planning trained teams specific operations applicable procedures techniques job site supervised performance workers goals improving productivity efficiency cost savings enhanced operational performance developing effective business strategies systems procedures promoted store offerings newspaper advertisements catalogs brochures attract new customers managed sales presentations promote product brand benefits oversaw project execution phase progress workmanship team performance drive ontime completion deliverables prepared weekly schedules verify proper floor coverage within fiscal guidelines negotiated vendors gain optimal pricing products resulting substantial increase profit margin analyzed client business needs assisted determining appropriate resources strategies hosted special events boost brand awareness increase community engagement hired trained new department managers increase team oversight productivity developed implemented successful sales strategies meet business goals created implemented employee onboarding training programs promote employee retention team collaboration coordinated technical teams develop company website create online advertisements education bba business administration management training san diego state university san diego ca high school diploma helix high school la mesa ca 061986 061984