jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary information specialist experienced managing data employers clients distributing information across organization analyze data ensure security organize classify maintain records contribute team efforts expertise information technology technical understanding documentation reporting customer service process improvement knowledgeable information technology professional background project management business systems analysis installation configuration 3 years experience deskside remote technical support skilled technologist experience configuring computers servers peripheral devices work within established company security parameters adept managing permissions filters file sharing detailoriented computer technician 2 years highquality technical service experience large corporate environment internal external clients ranging executives endusers looking provide exceptional customer service troubleshooting repairing full range desktop laptop multifunction printers microsoft office products blackberries remote support tools skills information technology literacy skills information security technology adept technology system information providing information gathering information information management information analysis techniques informational mapping information security public information research technology development information verification information transmission management technologybased curriculum sensitive information handling work history 102014 032016 information technology year barrington ri maintained tactical control project budgets timelines keep teams ontask achieve schedule targets closely collaborated project members identify quickly address problems guided implementation companywide enterprise security strategy network hardware disaster recovery data protection endpoint protection liaised effectively others promote ongoing network design reevaluation optimization scaled company growth delivered effective integrations warehouse management system software applications tasks could centrally managed analyzed architecture design scoping implementation testing deployment needs define project requirements coordinated management teams plan develop align execute strategies would meet clients vision mission purpose analyzed network security current infrastructure assess areas need improvement develop solutions 052012 082014 customer service representative agilent technologies inc sacramento ca provided primary customer support internal external customers fastpaced environment offered advice assistance customers paying attention special needs wants maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns answered constant flow customer calls 10 calls queue per minute collected customer feedback made process changes exceed customer satisfaction goals educated customers promotions enhance sales compiled customer feedback recommended service delivery improvements management 042011 122013 call center representative jordans furniture brockton maintained accurate current customer account data manual forms processing digital information updates contributed company achieving holding industryleading customer service ratings evaluated customer information explore issues develop potential solutions maintain highquality service enhanced productivity staying top call scripts maintaining control direction conversations responded average 100 calls behavior helpline shift analyzed escalated complaints issues grievances designated departments investigation response learned maintained indepth understanding product information providing knowledgeable responses diverse questions recommended product service customers thoroughly explaining details ensured accurate responses questions inquiries maintaining advanced product knowledge communicated customers assess address individual needs providing timely quality support via bop systems reached customers completed sales suggest additional service product purchases inquire needs concerns answered customer questions regarding merchandise pricing 012011 122012 information management officer education xator bethesda md worked team members personnel coordinate deploy personnel resources oversaw facility system updates enhancements keep operations line current demands kept communication equipment functional ready need conducted training change management processes improve operations investigated resolved customer complaints foster satisfaction implemented brand demand strategies meet revenue targets business services products managed quality assurance program including site evaluations internal audits customer surveys determined recommended methods address improvement opportunities created managed knowledge base offer staff customers immediate informational access products services organization researched competitive solutions maintained competitive market comparisons evaluations analyzed current business plan identified inefficiencies existing processes tracked performance following implementation improvements documented meeting minutes distributed staff facilitate followup permanent record developed executed plans monitor standard process adherence 012013 bachelor arts information technology makerere university uganda 032008 high school diploma kinawa high school uganda