experience liza kulas 9827 aidan manors new york ny phone 1 555 965 6732 small business renewal account consultant los angeles ca 082016present coordinate influence superior customer service delivery developing maintaining strong intercompany relationships participates special projects requested management recognized subject matter expert products service technology aspects participates major finalist presentations rfprequest proposalnbeanew business existing account situations leads directs conducts enrollmentbenefit meetings health fairs assigned business forges relationships key customers consultants acts main contact unitedhealthcare use designated systems track report activity ie atlas account consultant small business chicago il 082012042016 influence educate train employer groups uhcs online electronic services tools technologies directly responsible 1 timeliness quality support provided aes management customers brokers 2 number quality open enrollment meetings 3 number quality customer broker training sessions delivered eservices business impact resulting training subject matter expert electronic services customer enrollment lead direct conduct enrollmentbenefit meetings health fairs assigned business prepares proposals renewal additional sales research analyze identify root causes complex service issues brokers customers direct dedicated functional experts billing customer service claims etc corrective action steps issue resolution ensure end end resolution issues lead direct conduct enrollmentbenefit meetings health fairs assigned business small business account consultant philadelphia pa 062005022012 timeliness quality support provided management customers brokers multidepartment back san antonio assisting san antonio account executives sales operation analyst account advisors proficiently plan coordinate assist client member meetings group wellness trainings broker employer trainings health fairs multidepartment backup phoenix assisting phoenix account executives sales operation analyst account advisors direct dedicated functional experts billing customer service claims etc corrective action stepsissue resolution ensure end end resolution issues educate consult brokers employers enrollment benefits electronic service processes directly responsible 1 timeliness quality support provided aes management customers brokers 2 number quality open enrollment meetings 3 number quality customerbroker training sessions delivered eservices business impact resulting training education skills georgia state university bachelors degree quantitative disciplines strong business acumen professional presence communication skills ability cultivate relationships clients ability present small group setting proven effective customer service skills ability manage full customer endtoend experience problem resolution working knowledge small business products services ability build productive partnerships working relationships experience outbound phone sales experience financial information spreadsheets financial skills experience working small business clients proven sales track record