knowledge customer satisfaction prequalifying prospects arranging call backs switchboard duties customer service reception duties telemarketing cold calling resolving problems personal skills articulate prioritising work literate discrete team player time management flexible detail focused personal details career objective committed wellmotivated young person aspires hold position able interact customers daily basis highly articulate clear friendly voice simon able offer concise polite assistance phone conversation currently looking exciting opportunity customer focused environment able deliver high quality service support employers vision academic qualifications coventry north college diploma business studies birmingham south high school maths english geography physics 20112012 pass 20082011 pass pass pass pass call center skills aquired whilst studying dealing calls highly professional manner act first point telephone contact customer handling complaints diplomatic way accurately updating customer records information responding customers special communication needs language difficulties disabilities answering queries quickly efficiently quickly understanding callers point view empathise able respond adapt needs customers fully aware laws regulations regarding data protection quickly processing information key competencies excellent verbal written communication skills ability work minimum supervision busy environment able repetitive tasks accurately long periods time working knowledge ms office software spreadsheets selected achivievements qualified itil foundation level run blog exceed customer expectations encourage repeat business successfully completed four week advanced first aid course