richard vaccarolio 7923 bohning houston tx 77005 tel 713 4290412rvaccarolioaolcom training development profit manager personnel management project management sales customer service business process results oriented professional trainer marketing consultant seeking challenging leadership role fully utilizes creativity strong analytical ability presentation skills expertise providing strategic marketing insight direction process training development automotive industry skilled communicating motivating team members enhance strategic goals bottom line objectives accomplished speakertrainer employee leadership training training material development strategic marketing inc core professional strengths automotive technical skills efficiency improvements problem solving ability highlights employment senior training consulting manager 2004 2008 direct marketingecommerce persuasive ability build rapport customer retention strategies 1998 2008 responsible developing automotive crm business strategy defining product value proposition company offerings worked operations finance field sales ensure quality product implementation support achieving productline pl goals provides onsite consultation focused customer retention productivity parts profitability csi improvement dealerships sales fixed operation concerns monitors success changes establishment project metrics followup consultations resulting increase customer service index csi profitabilitysales margins performed business case analysis auto dealers significant accomplishments developed training material provided onsite trainthetrainer sessions independent retention program independent appointment program rolled 1800 dealers meeting facilitator conducting dealer launch meetings 52 markets nationally conducted training several hundred dealerships largest 52 markets