jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional profile talented professional specializing leading highperforming multidisciplinary teams product development successful product launches accustomed managing multiple projects priorities fastpaced environments qualifications languages sql unix shell scripting xml plsql databases ms sql server ms access oracle 10g918i tools ms office suite word perfect operating systems windows xp20078 sun solaris 9080 linux 80 business intelligence crystal reports xi xir2 web design vignetter dreamweaver education university monroe formally northeast louisiana university monroe la 1989 bachelor arts fashion merchandisingmarketing fashion merchandisingmarketing national center paralegal training atlanta ga 1995 associate applied science skills administrative content client clients client interaction excellent customer service customer service customer support databases documentation features leadership marketing messaging processes programming progress quality safety ui design websites good communication skills excellent leadship qualities strong analytical skills logical thinker able multitask still provide accurate results detail oriented fast learner adaptable changing environments good orginizational problem solving skills experience crowe horwath database developer costa mesa ca 2015 current worked large enterprise business critical applications gathered analyzed performance metric data microsoft visual studio strong experience ssis ssrs ssas ssas created cubes dimensions business critical kpis using sql server analysis services developed detailed summary reports using sql server reporting services maintenance support existing reporting database maintenance deployments performance monitoring writing tsql writing stored procedures ssis packages batch jobs designed developed implemented sql server database used reporting along procedures extract transform load data production oltp databases developed tsql stored procedures userdefined functions views ad hoc queries support reporting requirements supervised two developers streamlined processes greatly increase groups efficiency resulting fewer resources needed support workload worked departments assess support reporting needs maintaining good relationships department heads continuously support changing report requirements created maintained geospatial data using mapinfo localities contiguous 48 states automated mapping processes using mapinfo mapbasicdeveloped reports new databases often little application database documentation designed reports using crystal reports sql server enterprise manager reporting servicesdeveloped software applications facilitate automate common data extraction tasks printing crystal reports proactively identified resolved data quality issues production databases appropriate weyerhaeuser company site operations manager santa clarita ca 2008 112014 created innovative intuitive product features example completed average number personal ui design code reviews programming projects quarter data feeds inception 300 feeds created process worked developers worked product team 3rd party providers motorola solutions product manager kentucky ar 2006 112007 partnered marketing team translate product features customer value propositions used consumer messaging led development team created web mobile user interfaces product name translated technical specifications detailed product requirements led communication stakeholders regarding product goals progress made translated business goals feature concepts customer needs prioritized product requirements use cases created innovative intuitive product features example established criteria milestone within product roadmap means measure developmental progress walkme professional services manager denver co managed wide variety customer service administrative tasks resolve customer issues quickly efficiently developed reputation efficient service provider high levels accuracy investigated resolved customer inquiries complaints timely empathetic manner provided elevated customer experience generate loyal clientele worked closely product team develop maintain content assumed ownership team productivity managed work flow meet exceed quality service goals facilitated interdepartmental communication effectively provide customer support met customer call guidelines including service levels handle time productivity managed 10 customer service staff optimized client interaction followed client issues increased client satisfaction earned reputation clients providing excellent customer service adient production manager west point ga developed training materials procedures recommended executed quality improvements production product quality drove daily production activities effective communication leadership managed documentation training production procedures work instructions implemented performance quality efficiency measures achieve aggressive production goals designed new processes increased overall production team 25 one year worked closely developers create applications clients internal users update content websites