robert smith information technology specialist ii phone 0123456789 email infoqwikresumecom website qwikresumecom summary 12 years combined experience supervising managing providing technical advice support clients across diverse locations established strong background providing effective communication management strategies chief executives board directors government agencies well possess strong analytical interpersonal written oral communication skills extensive knowledge information assurance security principals core competencies web design development seo sem google analytics crystal reports crm erp ux ui cms systems php dba marketing windows unix administration professional experience information technology specialist ii abc corporation january 2015 january 2019 key deliverables took technical support requests users utilizing helpdesk software assigned monitored tickets managed requests helpdesk system software followedup customer service satisfaction troubleshoot computer software telecom configuration onsite phone utilizing remote management tools required collaborated information technology department staff address requests service solve specific problems followed established guidelines utilizes purchasing system technology purchases assisted planning project management design implementation support technology solutions isolated problems symptoms determined alteratives recommend solution effectively communicate aspects management peers users information technology specialist ii abc corporation february 2006 april 2014 key deliverables maintained expert technical skill level multiple aspects technology assisted day day maintenance operations server systems supporting software ensured daily system backups verification restoration data provided documentation project tracking management reporting 2259 oak street old forge new york 13420 free resume template copyright qwikresumecom usage guidelines