jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary hardworking passionate individual strong organizational skills seeking position offers professional challenges utilizing interpersonal skills excellent time management problemsolving skills driven work quickly effectively projects types environments proven history process automation system integration various business improvements support corporate growth education bachelor arts major business administration minor accounting 051996 drury university springfield missouri high school diploma 051992 mountain grove high school mountain grove mo technology skills microsoft excel word power point visio sharepoint teams onenote auditboard sap adage jd edwards as400 ceridian crystal power bi miscellaneous custom applications salesforce servicenow work history business analyst 102005 current rakuten chicago il 042021 current business analyst processes governance post dean foods acquisition continuous development governance using cisa cobit itil research 2019 manuals study guides pluralsight courses assist management development execution formal governance strategyframework improve risk control mitigation improved processes within department utilize existing well selfcreated servicenow dashboard filters reports analyze hold infrastructure application teams established processes change management incident management resource management well proper use demand management project management modules defined weekly cab infrastructure application teams responsible review changes proper documentation adherence change process present complete changes cab well meeting organizer facilitator approved cab responsible systematic approval within servicenow change workflow continue obtain working knowledge servicenow using servicenow documentation assist governance perspective using cobit framework reviewing existing documented policies procedures business processes management appropriate stakeholders collaborated closely upper management governance committee drive strategy development improvement processes key contributor first pmo quality assessment review 052020 032021 business analyst position change within department continued development governance using itil servicenow research pluralsight training courses assist management development execution governance using servicenow improved processes within department utilize existing servicenow dashboard filters reports analyze hold infrastructure application pmo brms established processes change management well proper use demand management project management modules defined weekly cab infrastructure application teams responsible review changes proper adherence change process present complete changes cab well meeting organizer facilitator collaborated closely upper management business advisory council drive strategy development improvement processes key contributor internal rollout resource management servicenow support assisted project manager responsible complete training deck training sessions roll support contact post implementation key contributor servicenow cmdb review effort 012020 042020 business analyst post dairiconcepts merger dairy farmers america created maintained monitored edi customers inside sap affiliated customersupplier portals applicable support customer service personnel strategies supporting electronic data interchange activities tracked files origin destination troubleshot errors sap within edi provider portal 012012 122019 business analyst department dairiconcepts subsidiary dairy farmers america educated end users navigate adage erp applications used dfa developed presented training sessions needed user community one one needs implemented new adage erp functionality based business user needs automate streamline processes served liaison business developers automation integration efforts erp connect applications reporting assisted teams served meet project goa ls time managing project activities optimized quality data adage erp salesforce pcm developing continuously improving data collection forms processes education supported multiple departments special projects contactsupport adage erp pcm salesforce issues related process activities locations provided technical support projects developmental teams assigned related adage erp pcm salesforce provided direction guidance internal teams order achieve targets worked closely customer service team plant locations served project team transition locations adage erp sap erp responsibilities included scribe overall project blueprinting sme otc piece edi security set testing production environments support wherever needed well keeping track issues deliverables served key team member adage erp purchasing approval process solution implementation including work third party vendor configuration key team member salesforce project part initial team build launch support ongoing continued improvements meet needs business ongoing maintenance assisted users developer integration effort custom pcm application served transportation projects transition internal transportation third party jb hunt including assisting developers adage erp integration served support post implementation needed served second transportation project two transitions within project due phased erp change project first phase transition third party transportation jb hunt blujay adage erp integration second phase transitions third party blujay adage erp sap erp still blujay third party different flows integration due erp phase followed sap erp transition phases locations edi coordinator integrated customer orders invoicing collaborated third party edi provider oneneck along customersupplier portals integrated nonintegrated adage erp master data maintenance stewardship 102005 122011 cost accountant accounting department dairiconcepts subsidiary dairy farmers america create manage incremental cost requests assist rd product development sales pricing building excel cost models management set pricing position grew include adage erp formula maintenance entry maintenance selfdriven project automate improve sales order pricing process researched built price agreements within adage erp automate move customer service team spreadsheet pricelist manual price entry adage erp sales orders autopricing within sales order also enabled reporting abilities received thank letter gift card leadership management team work area price agreement sme organization responsible quarterly annual price updates inside adage erp responsible excel price list customer price quote letters researched discovered set sales territory designations within adage erp moved excel spreadsheet aided reporting participated continuous improvement system process reporting key team member custom application build product cost maintenance named project cost management pcm program replaced incremental excel cost modeling well outdated estimation program used food scientists developing formulations cost accounting assistant 032002092005 amentum olathe ks accounts receivablejob cost including order entry job set contract billings lien releases collections monthly job analysis reporting management monthly journal entries review entry payroll various union job sites office well uploading payroll ceridian jd edwards performed national transient lodge research paperwork payroll set location multiunion multistate played active role implementation jd edwards worked closely initial implementation projects integrating connectivity third party payroll process created process manual areas worked including step step instructions screenshots accountant 041994 032002 johnston companies city state worked johnston companies many different areas accounting corporate level played active role pioneering accounting side integrated endeavor johnston integrated technologies starting role purchasing expeditor grew accounts receivable role included invoicing credits collections cash application correspondence sales team added accounts payable side well limited general ledger inventory work actively worked oneperson department general reporting projects special billings database feeds company tool cribs within customer plants