jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary communicative relater teamoriented individual strong adaptability people variety situation work environments experienced building redeveloping policy procedures exceptional verbal written communication skills project management abilities skills quickbooks general ledger entries accounts payable accounting bookkeeping customer relations account reconciliation team development community outreach volunteer engagement training oversight file records management time management volunteer evaluations volunteer needs assessments volunteer scheduling grant writing effective customer communication customer support assistance cash register operation merchandise restocking pos systems payment processing id verification issue resolution liquor regulations compliance knowledge wine spirits customer assistance cash drawer balancing credit cash transactions staff mentoring event coordination scheduling calendar management file data retrieval systems training coaching microsoft office data entry invoicing billing event planning execution internet email marketing ppe use analytical flexible experience accountant 052017 082017 alston bird ny ny reconciliation expenditures 512 million annual budget investigated resolved discrepancies monthly bank accounts prepared reviewed financial statements resolving discrepancies careful analysis assisted quarterly financial documents call center customer service specialist 102016 012017 state washington olympia wa boosted productivity maintaining strong call control quickly working scripts address diverse problems pursued opportunities advance client relations skills enhance customer satisfaction every interaction resolved average 80 inquiries per week consistently meet performance benchmarks including speed accuracy volume met exceeded call speed accuracy volume benchmarks consistent basis shared detailed information regarding diverse company offered pest control options help customers make decisions delivered fast friendly knowledgeable service routine questions service complaints documented conversations customers track requests problems solutions assisted 250 callers per week fastpaced environment evaluated customer account information assess current issues determine potential solutions consulted customers determine best methods resolve service billing issues corresponded technician department team members build implement successful solutions customer problems cashierovernight crew member 072016 012017 kroger city state assisted customers based currently available product promotional policy information reviewed current planograms end cap placements properly merchandise items prepared products sales floor adding tags readying pallets restocking updated signage reflect current prices help promote target merchandise helped customers complete purchases including processing payments bagging items removed product boxes placed shelves according merchandising guidelines observed strict safety measures stocking shelves prevent falls mishaps office administrative assistant 072015 012016 progressive communicationsinc city state sorted distributed business correspondence correct department staff member reducing dropped communications enabling faster responses key requests conducted research using various media sources obtain relevant data staff requirements answered phones direct callers schedule appointments provide general office information set maintained physical electronic filing systems maintain organizational efficiency prepared packages shipment generating invoices setting courier deliveries organized conference room space materials internal customer meetings took notes distributed meeting minutes support executive needs oversaw office inventory restocking supplies submitting purchase orders maintained office safety screening visitors updating logs issuing temporary passes obtained scanned records uploaded database responsible researching state applicable laws 15 states locations keeping concise records required company obtain titles andor permits operate times managed office duties including ordering materials organizing workspaces answering emails making phone calls education training associate science business administration management 052007 north central texas college bowie tx deans list 20062007 bachelor science business education western governors university salt lake city ut completed two semesters activities honors pto president nocona elementary school nocona isd 20132015 certifications nocona elementary school mentormentee program award 20142015 licensed american association notaries est 2015