professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom experienced program manager analytical problemsolver talents team building leading motivating well excellent customer relations aptitude relationshipbuilding skills proficient using independent decisionmaking skills sound judgment positively impact company success skills customerrelationship management crossfunctional team leadership change implementation planning execution performance monitoring work history program manager 112015 current christiana care health system camden de data collection research policy procedure improvements documentation proficiency proficient oracle primavera software plan execute changes existing product production high salience high impact issues impacting quality delivery customer satisfaction assessed performance scheduled cost control maintaining contractual internal performance requirements interacted customers clients identify business needs requirements develops rfsq bid responses ensuring cross functional organization alignment improves customer engagement satisfaction collaborative workshop create standard work requirements definition new customer introduction program kickoff lead cross functional process improvement efforts creating standard work planning procuring testing flammability test coupons lead cross functional success complete 55 program sharepoint site improve overall data integrity ease use maintenance improve data integrity ease scrap analysis reporting opportunity analysis couched trained managed day day priorities junior program manager intern within project team developed program management skills training program including 30 60 90 day prioritized plan new hires associate program managerpmo processes 072013 112015 clearesult inc west des moines ia met project stakeholders regular basis assess progress make adjustments led internal cross functional team ensuring organization flammability materials requirements build testing report deliverables aligned program commitments facilitated rate readiness projects across leadership team external customer accurately monitor report monthly quarterly annual performance associated mitigation plans established initial business management system bms program management tier 3 tier 4 process support as9100 award including schedule management plan charter development lessons learned etc collaborated cross functional a3 problem solving team root cause analysis product failure communicated potential cost organizational impacts based trend performance levy leadership support partnered operations excellence team serving 55 as9100 auditor associate certification engineer 052011 072013 heath tecna zodiac airline cabin interiors city state maintained certification program schedules task sheets attention risk management agreed upon faa approval flow times developed maintained departmental processes procedures metrics including departments manpower reports associate program manager 062008 052011 heath tecna zodiac aerospace cabin interiors city state monitored internal performance ensure program received proper focus safeguarding time delivery products managed warranty claims customer returns ensure customer satisfaction facilitated customer first article inspections ensuring customer acceptance time delivery product education ba emphasis english studies 122003 western washington university bellingham wa aa general studies 062001 green river community college auburn wa accomplishments toastmasters humorous speech area contest winner 072016 toastmasters evaluation speech content winner 102016 certifications ace associate certification collins aerospace 92020 dare lead two day workshop 62020 lean six sigma green belt advanced 18 ceus everett community college everett wa 102019 122019 toastmaster international competent communicator certificate 102016 lead six sigma green foundations 15 hours everett community college everett wa 032016 project management professional project management institute license 177619 122014 primavera p6 professional foundations certification oracle university 122013