professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom leadership profile executive information technology professional builds strong relationships 15 plus years experience managing technical projects information security infrastructure networks application development technology integration business analysis client technology consulting servant leader 10 plus years experience leadership leads efficiently manages multiple teams areas expertise servant leadership project management methodologies information security excellent problem solving conflict resolution strategic direction planning network design implementation quality assurance management risk identification management vendor management contracts leadership development microsoft office 365 google workspace organizational change management ocm software service saas software development life cycle sdlc banking financial services industry business continuity risk planning skills guest services inventory control procedures merchandising expertise loss prevention cash register operations product promotions work history director information technology indiana packers corporation owensboro ky spearheaded operations 450 million dollar assetsized financial institution 072017 current oversee operations provides executive presence continuously enhance network security reliability infrastructure missioncritical software applications leveraged innovative biometrics security technology software applications lowered operational costs 10 create prepare monitor annual 2 million budget department saved 15 budget negotiate vendor contracts including service level agreements sla 3rd party vendor negotiations saved bank 200k annually successfully manages multiple teams builds strong relationships within also internal external business clients leveraged automated teller cash machine project increased accuracy eliminated human error 25 roi design develop build manage scalable hybrid network infrastructure support company growth windows 10 migration saved 100k increased network performance uptime 999 maintain business continuity disaster recovery risk management plans procedures bank communicates proficiently clearly effectively internal external business customers establish key performance indicators kpis evaluate improve processes within department meet company strategic goal objectives drmation technology manager national lutheran communities services annapolis md 072016 072017 revitalized relationships business end users staff members executive members increasing productivity minimizing time enhancing user experience internal customer satisfaction increased productivity 15 manage enterprise migration projects align processes system deployments management practices ensure projects meet exceed business goals successfully designed implemented completed windows server 2016 terminal server migration providing optimal network performance uptime 997 lead audit exam processes facilitate responses questions auditsexams keeping executive management abreast potential findings compliance issues manage daytoday operations information technology department provide endtoend application technical support information assistance training business end user customers perform risk vulnerability assessments monitor risk appetites croject manager abacus group llc frisco tx 062010 112016 provide full project life cycle ownership plan execute make changes improve finalize multiple projects time budget within project scope using project management body knowledge pmbok best practices supports coordinates implementation major improvement projects computer hardware upgrades renovations service implementations within corporate office call centers mentored managed trained team 4 project coordinators business systems analyst subject matter expert technology liaison vendors business information technology client partners creates manages yearly opex budget 300000000 consisting multiple simultaneous projects successfully managed 35 hosted virtual desktop cloud call center migrations 20 different states coordinating virtual meeting across four time zones saved business 900000 vendor overhead costs worked closely call center directors managers served subject matter expert sme managing cloud migration 18 roi work creatively analytically problemsolving environment leod regional information systems coordinator dobson communications inc city state 022001 062010 managed team 8 information systems coordinators 2 data centers provide support business customers committed providing service tailored meet customers needs strategized norton ghost implementation provide quick desktop reimaging reducing end user time 40 awarded technology achievement award winner excellent customer service quality work 2010 education masters science information technology management 2021 western governors university salt lake city ut ccomptia project certified associate project management capm pending 2021 board member western states user group 20192021 bachelor science business management 2013 western governors university salt lake city ut