jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary dedicated consultant bringing dynamic skills client oversight issue resolution presentation successful juggling multiple tasks projects simultaneously excellent business knowledge within technology driven companies highlight professionalism comprehensive experience leading improving industry operations uniquely qualified navigate rigors latest standards specifications protocols organizational regulatory needs fulfillment genuinely dedicated making realworld contributions multitasking managing projects prioritizing customer needs ms office consultation problemsolving client engagement subject matter expert reports documentation analytical thinking forecasting reporting skills client requirements assessment goal setting attention detail issue resolution customer relationship management research development strategic planning experience consultant 052017 082022 livingston international new orleans la delivered consulting services assisted clients achieve academic migration goals defined framed complex issues developed processes support decision making within team client developed client proposals outlining project structure approach work plan interacted subject matter experts bring highest level expertise service engagement formulated implementation plans evaluating effectiveness actions programs designed survey questionnaires gather highquality data insights collaborated stakeholders contribute recommendations deliver client objectives offered presales consultations via telephone facetoface meetings supporting sales marketing teams conducted formal presentations inform seniorlevel audiences researched key business issues collecting analyzing quantitative qualitative data translated needs issues ideas effective strategies action plans presented conferences briefings educating prospective clients services collaborated across organization meet needs client research mastered processes focused continuous innovation provide worldclass service clients kept clients information confidential handled details accurately evaluated internal systems prepared training initiatives mitigate ongoing problems costumer service associate technology 082016042017 akqa new york ny delivered fast friendly knowledgeable service routine questions service complaints supported customer service goals enhanced relations friendly knowledgeable positive communication educated customers special pricing opportunities company offerings documented customer correspondence crm track requests problems solutions met exceeded productivity targets handling every interaction topnotch customer service upheld quality control policies procedures increase customer satisfaction addressed inquiries resolved customer issues managed customer relations provided outstanding service new longstanding customers attending closely concerns developing solutions processed documentation troubleshot discrepancies build client rapport troubleshot shortages overages support quality control efforts organized prioritized tasks activities worked within strict timeframes deadlines followed policies procedures meet exceed established performance requirements maintained customer privacy protected company operations keeping information private confidential promoted brand marketing campaigns create interest customer handled large amounts cash balanced cash drawer daily within prescribed balancing guidelines partnered internal teams uncover customer needs crosssell opportunities used collateral material documents share information services products promotions multitasked trouble shooting handling customers queries telephone face face project management intern 032016 062016 intersective nsw global scope city state assisted planning helping document develop refine concepts align strategies stated project objectives nsw study department premier cabinet progressively operated cloud based software practera track project efficiency performance assisted planning helping document develop refine concepts align strategies stated project objectives extensively undertook indepth research nsw government departments agencies national international wil programs mentor programs professionally liaised supervisor mentor government professionals research information actively lead meeting intersectives board room every week accurately noted minutes created agenda meeting following week proposed reviewed approved modifications project plans conferred project personnel identify resolve problems delivered research outcome solution nsw department premier cabinets presentation team leader education training professional year program information technology 062016 performance education sydney achieved student month award bachelors degree information technology 062015 charles stuart university sydney received academic achievement award outstanding academics associate degree liberal arts general studies 122011 quincy college boston high school diploma 012005 vidya devi jindal school hisar presented position activities prefect year 2004 2005 english negotiated hindi negotiated languages nepali negotiated