jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary innovative solutionsfocused financial executive 15 year career demonstrating visionary leadership outstanding performance credit collections million dollar multisite nationally internationally based operations fortune 500 companies forwardthinking leader enterprising problemsolver tactical foresight verifiable success capitalizing growth opportunities improving bottomline performance optimizing organizational efficiency productivity profitability delivery valueadded systems programs procedures articulate communicator presenter trainer direct decisive management style focuses matrix teamwork clearly defined mission values buyin levels superior interpersonal organizational analytical skills innate ability work unison customers staff key internalexternal stakeholders 15 years financial business management position credit collections management training render approval decline decisions financial analyst knowledgeable regulatory compliance mortgage finance tila mdia air fdcpa highlights strong communication facilitation group collaboration skills procedure development process improvement team buildingdevelopment distinguished microsoft office word excel powerpoint relationship management retention quality assurance fraud analysis mastered negotiations conflict resolution experience finance manager 012015 current martin management group nashville tn negotiate banks insurance companies employers behalf clients resulting 97 approval rate responsible structuring approvaldenial loans satisfy conditions stipulations required lenders manage customer closings ensure timely funding examine financial legal documents verify accuracy adherence financial regulations acceptable financial principles strategies analyze debt ratio loantovalue ratios credit scores employment various factors determine feasibility granting loan determined documented loan conditions communicated requirements decisions unit manager mortgage services 092013 122015 onemain formerly springleaf onemain financials hanover pa managed team 14 direct reports facilitated focus groups upper management set production goals provided feedback individual biweekly coaching sessions direct report focusing employee development handled incoming escalation calls calls springleaf customers insure proper resolution reached reviewed daily reporting verify direct reports meeting specified goals made outbound customer service sales calls new existing customers generate revenue created facilitated training material employees analyze customers individual situations provide customer resolutions based accounts unique circumstance maintained knowledge state federal laws relating billing sales collection procedures proceeded unresponsive customers ordering merchandise repossession turning accounts attorneys skilled qualified trainer sr 092007 092013 hsbc city state created training procedure manuals guides managed team 10 professionals collaborated subject experts develop specific effective training programs designed facilitated tracked site wide training pilot determine effectiveness manual queue work liaison training departments ensure company consistency world wide developed facilitated web ex training sessions collaborate partner facilities globally solicited input training needs employee surveys interviews focus groups mortgage services manager 022003 082007 hsbc city state monitored loan quality originated loan officers ensuring company policy strictly followed served underwriting representative legal compliance related issues developed reports accurately capture daily weekly monthly production managed 50 customer calls per day worked loan officers branch managers staff properly structure loans identifies opportunities improvement implements action plans address underwriting collection manager 1999022003 household finance corporation city state maintained knowledge branch operations regulatory compliance company compliance company procedure directed 12 direct reports designed sales service strategies improve revenue retention built maintained customer relationships prepared financial reports required law worked directly individual customers bba 138 credits towards business management degree 2017 somerset community college london ky associate science early childhood education 2003 university phoenix corbin ky education affiliations