jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary operations manager equipped extensive experience retail management sales employs excellent leadership skills multitasking strengths highlights retail inventory management bilingual accurate cash handling store opening closing procedures store operations ms office proficient outstanding communication skills accomplishments exceptional leader conflict resolution skills teamoriented sales professional recruiting interviewing reliable flexible schedule identified acquired number highvalue new clients company increased output number action taken cut inventory half improved ontime delivery number action taken spearheaded employee engagement program resulting number decrease annual employee turnover streamlined branch operations resulting number reduction operating budget boosted customer satisfaction ratings number number months cut company operating budget amount action taken grew revenue amount first year spearheading development program description experience operations manager 102012 current canyon ranch fort worth tx delivered excellent customer service greeting assisting customer addressed customer inquiries resolved complaints design implemented customer satisfaction metrics stocked restocked inventory shipments received reorganized sales floor meet company demands directed supervised 20 employees engaged sales inventorytaking reconciling cash receipts determined staff promotions demotions terminated employees necessary completed weekly schedules according payroll policies trained staff deliver outstanding customer service analyzed marketing information translated strategic plans addressed corrected sales staff communication issues tactful effective manner worked closely district manager formulate build store brand contributed merchandising ideas team sale meetings built maintained effective accounts receivable cash flow monitoring systems identified inefficiencies made recommendations process improvements sales manager 092004 102012 bloomerang nashville tn led sales calls team members establish sales customer retention goals hired trained sales staff determined merchandise price schedules discount rates resolved customer complaints regarding sales service monitored customer preferences determine focus sales efforts generated monthly annual sales reports created directed sales team training development programs managed regional sales staff 80 members resolved customer complaints exchanging merchandise refunding money adjusting bills wrote sales slips sales contracts shared product knowledge customers making personal recommendations maintained friendly professional customer interactions trained negotiations time management