experience education skills kathlyn kling 22995 zoie street los angeles ca phone 1 555 848 8107 patient care advocate clinical call center cranberry san francisco ca 122013present execute medication therapy management company competency mtm platforms includes limited mirixa socrxates outcomesmtm mtm sessions focus adherence gaps therapy omissions also include comprehensive medication reviews cmrs targeted intervention programs tips gapincare alerts gaps esi star ratings programs project management follow established best practices relate work flow use mtm platforms contacting patients scheduling appointments andor followup calls performing data entry assist execution company initiativesprograms participate staff meetings provide adequate notes documentation within platform ensure proper reimbursement patient safety provide seamless management patients amongst staff use pharmacy computer complete actions necessary provide optimal patient care computer based tasks include limited searching patientsprofiles determining dates medication fillpick purpose identifying true false adherence gaps properly schedule perform followup adherence calls ensure success continued compliance medication clinical patient care advocate clinical call center new york ny 042010062013 conduct telephone conversations polite manner ensure accurate information exchanged customer satisfied maintain productivity rates meet quality expectations determined leadership customer focused report errors omissions incidents pharmacist presentation verbal communic gets things done contact physician office necessary patient care advocate chicago il 052003012010 assist checking removing outofdate product instructed pharmacist assist pharmacist preparation reconciliation billing thirdparty insurance claims rebilling rejected third party claims attend educational events sponsored provided pharmacy assist pharmacist filling prescriptions pulling stock pouring counting restocking packaging labeling pricing prescription maintain accurate complete documentation inquiries order continuously improve customer service process ensure compliance prepare orders packing shipping properly execute record sales shipping transactions handle inbound outbound member provider physician customer service calls call center setting university alabama bachelors degree nursing preferred demonstrated ability handle challenging customers intermediate demonstrated interpersonalverbal communication skills intermediate demonstrated written communication skills intermediate ability create review interpret treatment plans intermediate ability effectively present information respond questions families members providers intermediate ability multitask intermediate ability work fast paced environment changing priorities intermediate ability identify basic problems procedural irregularities collect data establish facts draw valid conclusions intermediate ability analyze interpret financial data order coordinate preparation financial records intermediate demonstrated organizational skills