jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary jessicais talented network infrastructure consultant 15 years experience span many areas network data infrastructure hardware software integration throughout enterprise infrastructure organization skilled designing implementing maintaining new technologies product evaluation vendor relationships upgrade cycles firmwarerelease infrastructure elements hardwaresoftware accordance organizations strategy governance process excellent communicator team player problem solver strong troubleshooting background recent experience oil gas setting implementing cisco voip solution skills pmi windows 2008 r2 terminal server management 2010 exchange server administrator remedy active directory vmware solarwinds cisco router switch configuration san administrator itil mpls design deployment microsoft project 2010 ms office 2010 project management pmbok microsoft sharepoint shoretel voip systems agile scrum microsoft projects oracle e business suite visio tivoli endpoint security aspnet lotus notes sql ibm as400 six sigma training disaster recovery planning helpdesk ticket management reporting software developer analyst javascript c experience 092013 current senior network engineer consultant plansource kansas city mo providing technical solutions many infrastructure projects oil gas environment projects include polycom video conferencing solution stabilization san local backup job process network load balancers exchange health maintenance reports antispamvirus solutions active directory domain standardization scripts automate backup jobs etc working experience vmware virtualization technologies led projects migrate servers virtual environment project involved creating configuring testing deployment virtual servers also microsoft system center solution windows 2008 r2 server support network monitoring latency availability issues expert level support bes exchange activesync bes exchange activesync apple ios android mobile platforms currenled project cisco voip conversion site administrator unified communication system cisco jabber microsoft lync shoretel call manager unified presence call manager email 092008 102013 senior systems analyst edi project lead engility corporation vancouver wa project lead experience bringing new sites branch offices based project specifications mpls ms project based environment also designed implemented new network setups network upgrade projects based network analysis user analysis bandwidth issues upgrade capabilities requirements also includes router switch configuration managing carriervendor installations security firewall proxy setup etc managed wide range microsoft core infrastructure products troubleshooting network related issues including dhcp static ip issues also responsible managing exchange 2003 server proxy server active directory lan wan tasks include establishing organizations server configuration policies ensuring applications server installed configured supported maintained designed implemented warehouse ipad scanner inventory management solution allowed us scan products inventory automatica 122004 082008 edi project coordinator accenture des moines ia employed projectmanagement methodology skills project lead implement edi ebusiness projects business process improvements projects budget time superior quality analysis design testing implementation edi ansi x12 data transaction sets proprietary data solutions successful completion goal convert 90 independent distributor orders electronic documents project approved cio cfo clear business case built roi details clearly defined served ftp site administrator responsible maintenance support ftp related activities working many projects goodman known many successes projects added value saved significant costs drove efficiency company drove appropriate solutions company acted change management coordinator implementing change management environment goodman worked closely functional groups 082003 122004 service desk manager goodman manufacturing inc city state responsible efficient effective daytoday operations helpdesk desktop teams particular emphasis providing excellent technical support within sla requirements ensuring optimum staff performance service desk staff scheduling included threelevel support system afterhour call management also ensured appropriate actions undertaken accordance proper policy guidelines procedures provided managerial support 14 employees service desk desktop support technicians team responsible 4 plant locations 150200 branch locations nationwide including canada 24 hour coverage great experience serving primary point contact end users many different time zones occasionally continents monitored inputting updating data help desk software system ensuring accurate information entered technical knowledge base system responsible supervision attendance monitoring ap 072002 082003 network support analyst goodman manufacturing inc city state responsible remedy magic ticket tracking software ran reports conducted updates software required basis maintained client setup subject setup distributed escalated tickets appropriate support groups technicians monitored ran reports helpdesk microsoft exchange active directory administrator handled service desk calls resolved user issues first call resolution rate 90 second level support various applications ipass dial software vpn setup troubleshooting security badges network drops phone setups houston facilities various branches troubleshooting pc hardware issues performing pc os upgrades lan wan dhcp storage tasks maintenance infrastructure etc 052001 052002 network support specialist consultant education 2009 north forest school district city state led team efforts rebuild network entire network infrastructure flood caused tropical storm allison project government funded included recabling redesigning building new network system school district team responsible building new exchange 55 server school district coordinated windows 2000 rollout activities schools district includes pc upgrades new installs conducted pc upgrades operating system installs hardware replacement 2nd level support general network support issues setup fiber network connection various facilities school district sites responsible troubleshooting lan wan related issues microsoft exchange admin working experience using active directory setup users unix based tiny term application participated setup school library multimedia center team lead setup schools first modern computer laboratory center included hardware setu master business administration colorado technical university 2004 bachelor science computer information systems university houston american sentinel