damien smith call center representative 8905550401 05101973 new york new york address 143 main ave new york new york 10026 united states phone date place birth email emailexamplecom driving license full nationality usa 01 profile 02 employment history 012015 112017 professional personable call center representative 7 years experience handling inbound outbound calls telecom retail companies call center representative comcast houston tx comcast american global telecom conglomerate call center representative work team 70 people responsible answering inbound customer calls daily activities include answering approximately 200 inbound customer calls per day friendly courteous manner discussing billing issues customer offering possible solutions providing information additional products services following conversational script provided comcast keeping customer calls 10 minutes escalating customer calls supervisor needed 012014 012015 call center agent 1800 flowers 03 education houston tx 1800 flowers floral gourmet foods gift retailer distribution company united states call center agent worked team 15 people responsible inbound outbound customer calls daily activities included average answering 40 inbound customer calls shift taking orders inputting orders proprietary system providing customers order numbers approximate delivery date making outbound customer calls inform customers would delay delivery date issue payment processing discussing billing issues customer offering possible solutions escalating customer calls supervisor needed