jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary pursuing position client support specialist ii along opportunity achieve maintain highest level customer service data compilation team excellence highlights staff training development new employee orientations microsoft office suite expert attention detail maintains confidentiality peopleoriented organized exceptional communicator secret security clearance clearable education university brandman lacey wa bachelor arts organizational leadership expected graduation date february 2017 university puerto rico rio piedras puerto rico bba business administration accounting completed 115 credit hours towards business administration accounting accomplishments awarded good conduct medal excellent military service awarded 2 army achievement medals experience connections academy aviation operation specialist indianapolis homebased 012014 022015 compiled managed maintained sensitive flight data 60 aviators ensuring flight departures arrivals successful aviator flight information accurately consistently logged daily weekly flight reports safeguarded analyzed maintained uptodate aviator flight hours personnel individual flight records utilizing centralized aviation flight records cafrs information operating systems 60 aviators identifying correcting deficiencies 20 presented excellent communication skills secured radios identifying aviators medical status aircraft information location cases precautionary landings due aircraft deficiencies weather accidents order inform appropriate channels increased response personnel aircraft recovery time monitored secured radios order assist aviators take landing contacting maintenance crews fueling crews needed increasing communication parties parties rapid service parties managed equipment cost 30 thousand dollars loss conducting constant inventory checks following detail specific procedures issuing receiving specific equipment continuously organized created systems labeling storing classified documents equipment provided excellent customer service aviators issues concerns regarding flight hours searching previous records ensuring current hours accurate tracked aviators aircraft utilizing digital mapping systems assisted control tower base ops communicating aviator flight information secret security clearance us army storck defense travel system representative city state 012012 122014 managed 1 million dollars federal funds travel arrangements claims travel reimbursements 300 employees using defense travel operating systems dts resulting decrease error excessive expenses 10 ensured rapid travel pay reimbursement entitlements excelled din excelled communicating data reports trackers federal funds utilized personnel travel claims reimbursements trave ams remo eme safe guarded destroyed sensitive personnel information social security numbers bank accounts decreasing identity theft provided stellar customer service 300 employees individually collectively coordinating travel arrangements career progression training special missions within different states countries providing smooth transition maintained accounts 300 employees created trackers excel inbound outbound dates worked side side sato travel agency order book flights car rentals employees travelling missions trainings andor emergencies created reports employees delinquent closing travel vouchers trained 5 employees dts policies procedures along federal fund allocation entitlements secret security clearance us army storck administrative assistant city state 072011122011 secret security clearance created weekly rotational day night flight schedules excel assigning aviators specific dates times potential flights enforcing fairness maximizing productivity filed approved flight schedules per faa created battle rhythm books missions training policies procedures directories maps schedules content needed reference complete specific missions excellent communication skills answering phone calls relaying messages sending emails replying emails fast response time prepared weekly reports actual flight times aviators aircrafts flown additional information honorable discharge skills travel agent flight hours keeper trainer excellent communication fast learner content high motivation excellent customer service manager dts digital mapping manager funds inventory excel personnel tracker policies enforcer trainer honest high levels integrity efficient high levels stress team leader enjoy challenges security clearance clearable travel arrangements coordinator fully bilingual spanishenglish