jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary business analyst cognate experience managing product software development teams servant leader ensuring teams follow agile practices scrum framework values work increase team efficiency provide motivation guidance process improvement skills data profiling use cases stakeholders engagement project management communication presentation skills analytical skills problemsolving skills mentoring stakeholder management engagement proficient jiramiro dataiku qa uat testing microsoft office servicenow implementation itom itsm business analyst 022022 current work history animal health international inc garden city ks developing use cases workflows requirements documentation using stories scrum tasks servicenow working servicenow team deliver solutions across organization raise service request oracle technical support coordinate speedy resolution high prioritize issues maintains integrity cmdb supporting improving current solutions solve business challenges improve processes identifying opportunities innovate scale extend enhance service delivery possible help maintain governance policies direction cmdb developing implementing core processes including incident problem change request fulfillment collaborating process owners business partners stakeholders supporting user acceptance testing uat including development scripts conducting uat end users gathering documenting service requests requirements new transitioning existing requests enterprise requests understanding oracle apps base tables views workflows troubleshooting resolution product issues ensuring service request requirements align clients service request design guiding principle determining appropriate catalogue categorization place service request obtaining sign ready user stories product owners documenting work servicenow agile application filling report progress risks issues etc servicenow business analyst 112019 122021 arrow electronics inc north smithfield ri managed itsm specific processes catalogue optimization catalogue recategorization catalogue building conducting gap analysis hosted workshops educate organization updated features promoted continuous process improvement practices efficient operations diagnosis vmware performance perform vmware performance tuning participated agile ceremonies team daily stand sprint planning sprint retrospective backlog grooming sprint demo among others performed scrum master roles coordinate track team member work coordinated facilitated sprint ceremonies ensure developers meet sprint goals defined every sprint schedule perform vmware managed itom worked effectively product owner scrum master manage product backlog roadmap undertook functional testing ensure requirement met carried uat functional regression end end testing whenever needed data analyst 012017 102019 fortress investment los angeles ca identified analyzed interpreted trends patterns complex data sets finding correlations visualizing charts completed data cleaning data validation existing spreadsheets promote robust data management platform resulting accurate data analysis entry presented reports clients teammates regarding project progress results utilized various professional statistical techniques maintained large databases collect analyze data partners customers cleaned backed data maintain data integrity extraction manipulation processing ran data analysis reports distributed management staff extracted loaded reconciled large amounts data across linux system platforms sources validate usercentric scenarios created various excel documents assist pulling metrics data presenting information stakeholders concise explanations best placement needed resources coordinated statistical data analysis design information flow participated requirements meetings data mapping sessions understand business needs developed database objects including tables views materialized views using sql recommended data standardization usage protection data integrity transformed project data requirements project data models produced monthly reports using advanced excel spreadsheet functions synthesized current business intelligence data produce reports polished presentations highlighting findings recommending changes identified documented detailed business rules use cases based requirements analysis identified documented project constraints assumptions business impacts risks scope exclusions documented business workflows stakeholder review program manager 032014 122016 jones lange lasalle inc wilmington de developed maintained relationships new existing client base ensured client satisfaction developed new business opportunities within assigned territory acts liaison communication coordination client operations health care professionals participated regular interface meetings departments assure effective information flow provide program guidance obtain programcontract status followedup aftercarerecommendations medical clinical treatment followedup programmatic recommendations oversaw shift supervisors ensure daily functions carried appropriately according program needs served leader chain command residence managers absence served supporting interface program manager client interfaced closely client ensured client satisfaction delivering quality services solutions supported program manager direction program worked program manager ensure identification assignment resources task deliverable helped develop guided staff direction program manager assisted providing senior management clients metrics assess program performance mba business management science 092020 imo state university bachelor science business management 082017 imo state university servicenow certified system administrator csa professional scrum master psm education certifications