professional summary skills jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom successful customer service advocate 12 years experience addressing fellow blue cross nc employees retirees requests concerns skilled providing relevant information options successfully resolve pertinent issues upbeat love working customers also love part team although working home feel always way bring part together even person want continue make difference company feel moving position vision path skilled multitasking issue complaint resolution exceeds quality efficient detailoriented courteous strong service mindset responsive difficult customers excellent criticalthinking skills excellent problem solving skills customer data confidentiality understanding multiple lines business explain line works benefit specific upbeat positive personality calm professional pressure quickly adapts new systems challenged personalized customer service work history customer service advocate new york life manchester nh 022020 current helped large volume customers every day positive attitude focus customer satisfaction promoted superior experience addressing customer concerns demonstrating empathy resolving problems swiftly multitasking working chat secure email cases help reduce inventory tecs team keep minimal level open enrollment multitasked work two chats simultaneously skilled group individual lines business assisting taking benefit claims assisted multiple lines business including pgdedicated signature service concierge state ppo student blue blue cross nc employee stateipp host web support assisted members issues involving membership benefits appeals claims blue connect prescriptions authorization statuses international travel benefits claims covid19 benefits claims billing inquiries payment information updates refunds transfers rejections medical dental vision policies worked liaison membership claims finance department pushing escalated cases members successfully utilized added knowledge product types functional andor technical skills provide solution focused service customers complex insurance questions issues successfully able understand communicate complex concepts members providers colleagues verbal written form utilized probing creative problem solving well critical thinking ability analyze complex ambiguous information resolve customer inquiries first contact recognized patterns inconsistent andor inaccurate claims filing practices among customers providers educate customers providers acceptable bcbsnc practices policies worked collaboratively business partners optimize customer employer group provider relations identifying opportunities promote stakeholder programs promote programs making sound decisions apply appropriate stakeholder centric course action respond needs cuotomer service representative packaging corporation america filer charter township mi 102006 022020 helped large volume customers every day positive attitude focus customer satisfaction educated customers current promotions upgrades new offerings available current plan adhered company policies scripts consistently achieve calltime quality standards addressed customer account discrepancies concerns work dedicated blue cross nc employeeretiree line assist members yearly open enrollment last 10 years one critical point company one several representatives across company dual secure access initially employees state ppo plans achieved high satisfaction rating proactive onecall resolutions customer issues provided primary customer support internal external customers sought extra training opportunities enhance customer relationship management abilities customer service professional 112014 082015 ceva logistics us inc stockton ca consulted outside parties resolve discrepancies create expert solutions worked customer service representatives providing assistance required difficult calls including benefits membership claims billing authorization appeals worked providing education form uptodate job aids customer service representatives save marked files similar calls future learning experience assisted customer escalations roll taking ownership issue hand getting resolved proper channels working various departments including finance membership claims hics mit times reaching group advisors benefit centers directly resolution supported training classes projects subject matter experts including class prep scenario validation learner observations feedback floor support sme resource related responsibilities assisted documenting current trends best practices coaching training learning served point contact exceptions process urgent rx requests hics escalations vendor support education associate science psychology ohio university chillicothe chillicothe oh 051995 accomplishment additional information given many awards achievements time blue cross nc awarded bcbs customer service award gala april 2012 selected celebrate award ceo time brad wilson also rewarded may 2017 named csr year finalist awarded first year recognized trip kelowna british columbia canada based voted one top 24 customer service representatives per sqm company handles follow surveys also received multiple spot awards bonuses time company based various recognitions recently elected new member customer service support advisory board effective july 6 2022 look forward serving fellow customer service representatives voice listed skills workday affiliated systems including workday lawson facets smart desktop care radius prime ms word type 85 words per minute date skilled rightfax genesys cloud feel like extremely strong candidate posted position employee benefits analyst human resources worked beverly spillman jennifer alps working cases employees past several years also history working kim solomon membership representative hope journey working benefit wellness job family considered