jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary resultsoriented customer service specialist diverse background management customer service dedicated providing excellent customer service making operational procedural improvements highlights complex problem solving policyprocedure development vendor management cost reduction containment contract management staff retention team building process improvement strategies accomplishments successfully implementing iso 9002 2000 registration mail code system client site created implemented employee recognition program experience revenue management representative 022009 current computacenter plc canton oh experienced collection representative strong customer service critical thinking problem solving project management skills call center environment promotes quality service effective communication resulting high level customer satisfaction effectively assisted customers explanations uverse bills collected payments reduce nbd dso within aht requirements handle customer bills excellent analytical organizational skills making necessary adjustments educating customer offering solutions ensure opportunity optimal collections proficient systems tracs crm excel word powerpoint outlook customer operations manager 091988 112007 pitney bowes management services city state organizes technical administrative support activities including installation new equipment monitor analyze opportunities cut costs improve efficiencies directed recruitment retention staff 45 employees supervise direct employee work monitor employee performance including administration discipline appropriate managed mail shipping receiving operation received volumes excess 13 million pieces year managed reprographics operation also included 160 convenience copiers successfully implemented managed iso 9002 2000 registration process maintained excellent registration 6 straight years managed vehicle equipment maintenance monitors contract terms conditions education high school diploma canton public high canton ms additional information proficient microsoft excel word powerpoint internet explorer lotus notes outlook crm trims sap