faye rempel 106 pagac glens houston tx phone 1 555 786 0640 experience senior customer advocate education skills phoenix az 092014present providing recommendations regarding setting metrics tracking results builds fosters broad network across customer across emc builds key relationships effective networks assists participates project work communicates relevant service updates recommendations internal external customers ensure level compliance performance leverages big data analysis provide customer environment insight uses data build compelling account plan strategy proactively communicate positive changes within windstream including service model enhancements new products network expansions responses customer feedback etc customer advocate program customer product reference specialist los angeles ca 042011042014 provide product expertise help builddevelop references reference content review content provide product trainings content writers peers lead development customer references daytoday management assigned oracle cloud applications product reference activities provide reporting outcome salesmarketing activities reference usage stakeholders management build maintain relationship product development product marketing pr managers etc lead development customer references daytoday management assigned oracle technology product reference activities lead development customer references daytoday management assigned oracle could services product reference activities supervise progress ongoing requests escalate concerns roadblocks management early process customer advocate philadelphia pa 092005 112010 create improve relevant processes procedures product templates make outbound calls new seasoned leads lead management system innovator demonstrated success project management process improvement develops maintains strategic relationships field personnel division management teams including division presidents works directly new home contact center manager contact center associates including shared job duties part team collaborate social media manager establishing maintaining consistent writing style voice across communications develops strong working relationships customers dmea internal team members chapman university bachelors degree applicable field demonstrated ability learn quickly effectively apply new knowledge skills attention detail ability multitask work fastpaced environment demonstrated ability coordinate collaborate team player build strong relationships demonstrate respect colleagues times possesses strong producttechnologyindustry knowledge demonstrated ability quickly assess issues coordinate effective solutions despite obstacles excellent written communication skills expert knowledge microsoft word excel powerpoint excellent organizational skills attention detail work develop capability endusers health ministry assisting working knowledge submit issues order reduce avoid exceptions ability work nonair conditioned environment applicable strong customer account management knowledge