jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary patient customerfocused patient advocate supervisor equipped administrative customer service expertise helps keep healthcare services proceeding smoothly coordinating communications referrals policy enforcement talented finding balanced solutions resolving conflicts hardworking reliable patient advocate strong ability customer service communication offering passionate confidential care patients highly organized proactive punctual teamoriented mentality seasoned patient advocate successful resolving conflicts managing multiple simultaneous responsibilities building strong relationships skills customer service staff assessments multitasking organizational skills decisionmaking proactive problem solving personable nature sterilization procedures microsoft office loss prevention ordering stocking cash register operation customer assistance cash counting machine operations cash drawer balancing security monitoring id verification credit cash transactions training mentoring problemsolving skills quality assurance control effective communication skills pharmacy operations troubleshooting malfunctioning equipment understanding drugs great counting abilities verifying orders stocking shelves experience patient advocate supervisor 052017 current hospitality health er city state provided knowledgeable compassionate service response patient questions concerns liaised staff diverse hospital departments bring effective resolutions range issues acted liaison hospital staff physicians patients family members addressed patients complaintshead investigated concerns worked medical staff devise solutions received patient inquiries complaints directed appropriate medical staff members trained facility volunteers guest relations procedures patients rights helped patients obtain health care services setting referrals helped patients understand care coverage payment responsibilities rights established positive rapport customers managers customer service team members maintain positive successful work environment maintained knowledge company products services promptly resolve complaints concerns created training manuals targeted resolving simple difficult customer issues enhanced customer service procedures policies improve support structures companywide boost customer satisfaction prepared work schedules based staff availability forecasted demands optimize personnel coverage organized shift assignments meet expected coverage demands factoring typical loads upcoming changes evaluated employee job performance motivated staff improve productivity delivered continuous training associates maximize performance customer relations skills interviewed hired trained new qualityfocused customer service representatives pharmacy clerkpharmacy technician trainee 052014 082017 brookshires pharmacy city state maintained clean organized pharmacy shelving work areas managed inventories rotated stock removed expired damaged drug products efficiently processed cash register transactions new refilled prescription orders created new customer profiles updated demographics allergies new medications pharmacy computer systems filled processed prescriptions delivering prompt efficient patient care adhered regulatory guidelines workplace safety customer confidentiality received verified daily incoming drug inventories reported discrepancies logged items inventory system assisted patients finding overthecounter solutions aid minor health issues compiled customer demographic allergy medical history background reduced errors handcounting controlled medications measuring liquids prepared medication labels item name quantity answered customer questions prescribed otc medications supported pharmacist preparing daily prescriptions processed pharmacy payments ringing customers cash register handling cash credit transactions managed received inventory checking deliveries counting stock monitoring medication expiration dates placing orders provided filled prescriptions customers included medication information sheets coordinated consults cashierpricing specialist 032011 042014 super one foods city state operated cash register collected payments provided accurate change completed daily recovery tasks keep areas clean neat maximum productivity wiped counters conveyor belt remove debris maintain cleanliness helped customers find specific products answered questions offered product advice worked closely frontend staff assist customers processed sales transactions prevent long customer wait times accepted cash credit card payments issued receipts provided change trained new team members cash register operation stock procedures customer services wrapped items bagged purchases properly prevent merchandise breakage helped purchases locating items signing rewards programs maximized sales potential preparing storing rotating merchandising products pointofsale inspected items damage obtained replacements customers verified customer identification alcohol tobacco purchases resolved customer complaints escalated worsening concerns remediation maintained professional store appearance inspecting checkout areas directing team members cleaning trash removal actions managed client marketing strategies product promotion campaigns gathered competitor data analyzing pricing product sales marketing strategies worked effectively crossfunctional fastpaced environment complete tasks drafted reports presentations illustrate research findings assessed consumer needs buying habits identify potential markets product demand variables 062013 chapel hill high school mount pleasant tx associate applied science 052016 tyler junior college tyler tx education training accomplishments recognized patients family staff positive effective resource facility patients recognized employee year 2017 2018 2019 outstanding performance team contributions led team achieve better standards care earning recognition upper management financial reward consistently maintained high customer satisfaction ratings promoted patient advocate patient advocate supervisor less 12months certified first aid cpr2016 current certifications