jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary highly motivated personable customer service professional 10 years experience offering excellent customer service varying capacities skills strong written oral communication superb interpersonal skills training mentoring excellent customer service skills ability work independently problem solver critical thinker flexible sales technology education university maryland college park college park md bachelor arts work history albany charter school network english language arts teacher cary nc 012018 012020 create manage systems tracking large amounts data mentorship customer service utilized multimedia strategies technology convey information fresh interesting ways cvs health beauty consultant kapolei hi 082015102016 completed purchases processed payments recommended appropriate products meet customers individual needs arranged merchandise present visually appealing displays drive sales maintained reports transactions greeted customers entering leaving establishment pae incorporated law clerk duluth mn 022010 032012 administrated databases containing client information vital data facilitate office operations drove quality control efforts minimizing downtime maximizing efficiency increase revenue kept physical files digitized records organized easy updating retrieval authorized team members directed incoming calls internal personnel departments routing bestqualified department assisted administrative duties office team including making phone calls copies schedules resolved customer problems complaints international paper company customer service supervisor auburn 012005 022009 exceeded team goals collaborated staff members implement customer service initiatives evaluated interactions associates customers assess personnel performance customer satisfaction conducted training mentored team members promote productivity accuracy commitment friendly service daily transactions utility payments store returns ticket master ales payroll money order sales cashier closeout accounts store closing accounting helped employees daytoday work complex problems applying motivational analytical strategies managed store call volume 200 calls per day directing appropriate departments managed customer complaint assessed authenticated customer exchanges voids returns managed complex transactional emotional customer situations promptly professionally meeting service commitments