jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary organized motivated employee eager apply time management organizational skills various environments seeking entrylevel opportunities expand skills facilitating company growth skills ppe use courteous demeanor call center operations inbound outbound calling clerical support verifying data accuracy certified 10key customer serviceoriented resourceful strong problem solver data processing data entry experience social science aide 032013 current lake charles memorial hospital lake charles la order processing excellent communication skills strong interpersonal skills critical thinker troubleshooting friendly positive attitude evaluated patient behavior reported changes clinical team nursing assistant 072006 042013 service partners aurora co computer skills microsoft office flexible work ethic active listening provided basic patient care bathing grooming patients changing bedding assisting feeding activities documented patient intake dietary requirements aided feeding monitoring maintained accurate timely flow information completing thorough patient records updating healthcare team patient status assisted patients ambulation moved one place another pushing wheelchairs followed rehabilitation treatment care plans accelerate patient recovery minimize pain optimize patient outcomes observed patient conditions compassionately listened attentively reported abnormal changes supervisor verbally writing also following patient customer service representative 092003 112006 catholic health initiative bryan tx type customer information system prescription also fast fax information doctors answer inbound outbound calls also made copies scripts direct customers need go clean phones stuff folders answer customer questions provided outstanding service new longstanding customers attending closely concerns developing solutions addressed inquiries resolved customer issues managed customer relations supported customer service goals enhanced relations friendly knowledgeable positive communication educated customers special pricing opportunities company offerings strengthened traceability developing organization systems client contracts records reports agendas input client information spreadsheets company database provide leaders quick access essential client data reviewed updated account information company computer system verified logged deadlines response daily inquiries requests communicated coworkers regarding deadlines project milestones mail clerk 072004 022005 afs acceptance orlando fl open envelopes hand machine stamps date time incoming mail sort mail according destination type returned letters adjustments bills orders payments readdress undeliverable mail bearing incomplete incorrect address examines outgoing mail appearance seals envelopes hand machinestamp outgoing mail hand postage meter fold letters circulars inserts envelopes distributes collect mail weighs mail determine postage correct keep record registered mail placed letters individual mail slots internal staff pickup weighed items using electronic scale calculate shipping costs applied appropriate postage outgoing mail using postage machine mailing labels loaded letters automated processing equipment maintained continuous flow feeding letters sorted loaded mail cart prepare interdepartmental delivery route collections agent 121999 042001 interim healthcare morgantown wv negotiated rates customers entered payments accounting system identified past due accounts contacted account holders arrange payment contacted customers explained debt management encourage timely debt payments updated account status records collection efforts created repayment plans based account holders financial status repayment abilities monitored accounts identify overdue payments pursue timely remedies recovered lost revenue persistently reaching customers past due accounts scheduling clerk 041999 111999 university kansas medical center topeka ks scheduled confirmed appointments provided exceptional customer service effective telephone communication followups delivered administrative support team members making copies sending faxes organizing documents rearranging schedules made phone calls sent emails establish leads welcomed visitors upon entrance answered inquires directed questions appointments appropriate personnel managed large volumes daily outgoing calls adhering predetermined quotas drove sales objective applying strong product service knowledge outgoing sales calls teacher aide 081998 111999 carlow college city state assisted instructional staff implementing lessons activities full classes small groups supported classroom teachers managing files preparing materials updating records supervised children field trips maintain safety foster cultural learning experiences sorted shelved books help manage materials free teachers important work operated binders sorters folders collators office equipment facilitate administrative functions supervised children participated children activities provided oneonone assistance tutoring students requiring additional help handled clerical duties managed classrooms coordinated documents teachers monitored students class hallways cafeteria supervise enforce rules support lead teacher helped teachers material generation lesson plan development class preparation scheduling exam distribution student mentoring education training bachelor science register nurse 012024 ccac boyce campus monroeville pa associate arts hair design 012010 empire beauty school monroeville pa associate science international business 052003 carlow college oakland pa 061998 forbes road career technology center monroeville pa