professional summary jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom customeroriented bank officer offering nine years experience overseeing online services verifying adherence state federal banking rules regulations supportive communicative professional polished providing banking services individuals corporate customers including opening accounts upselling financial services indepth knowledge available bank products services paired outstanding customer service abilities professional banking officer experience serving bank customers various offerings helpful processing transactions opening accounts crossselling bank services team player quick assist staff members various departments managers staff various needs deliver outstanding service accomplished bank officer nine years experience interacting customers increase sales offer services seasoned expert promoting products offerings creating new accounts assisting customers various requests motivated results oriented background increasing new customer accounts maximizing services among existing customers skills training development sales cash management banking document preparation teller support build relationships customers banking product sales product presentation bank services transactions detailoriented process implementation skilled formal informal presentations accomplished sales skills working knowledge business community work history online banking officer loreal sacramento ca met clients generate new business negotiate contracts directed staff 15 personnel including four direct reports 012019 current established key procedures teams preparing documentation models presentations encouraged employee development promoted staff within analyzed customer profiles identify appropriate products provide valueadded approaches client issues collaborated compliance department complete audits several areas including federal state internal audits complete annual due diligence ach rdc clients included obtaining financial statements analyze risk establish thresholds managed oversaw biggest online banking conversion bank history 2020 integral piece recent bank merger managed trained staff cash management online services rewrote update policiesprocedures different areas products involved heavily mapping data bank merger work closely lending team crosssell migrate customers appropriate product set demonstrate services products prospects personal meetings 052016 012019 online bankingcash management specialist gcs credit union ofallon il provide support customers bank staff regarding electronic products services establish online customer accounts including entering data assigning access permissions performing account verification ensure timely response resolution customer questions issues timely professional manner via telephone email inperson perform maintenance existing online accounts resetting passwords making account changes requested monitor electronic security system cash management clients perform daily tasks including account balancing monitor fraud prevention review mobile deposited checks review bill pay ach reports manage multiple email accounts assist customers ach wire origination take consultative approach customers match customers nonloan products best fit needs include limited online banking bill pay remote deposit capture wire transfer estatements ach origination clotomer service representative first western bank trust city state greet visitors customers courteous manner 012016 052016 establish solid customer relationships identifying needs providing creative best solutions customers using crosssell referral opportunities open new accounts assist customers changes updates existing accounts answer customer credit debit card questions resolve maintenance issues post payments open maintained certificates deposits customers tecler first western bank trust city state 082012 052016 performed daily teller functions including receiving deposits loan payments cashing checks issuing savings withdrawals recording night mail deposits issuing cashiers checks money orders counted packaged verified currency coins maintained drawer sold vaults reconciled loan coupons transactions maintained recommended cash limits drawer vaults performed teller closing procedures ensure teller stations bank access areas ready next business day accurately balance cash drawer end business day trained newly hired tellers providing extensive mentoring along positive reinforcement education bachelor science international business minot state university minot nd bachelor science business management minot state university minot nd high school diploma garrison high school garrison nd accomplishments collaborated team number development project name supervised team four staff members implemented tested positive pay system fraud prevention led online services bank merger key deciding member online banking platform conversion 052016 052016 052012