jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary experienced analyst 8 years product development businesssystem analysis solving business problems using technology process solutions adept providing solutions drive net promoter score skilled combining soft hard skills solve critical business software problems skilled communicator executive leadership skilled product management product development conversant pbmhealthcare industry banking afraid ask question perform root cause analysis skills advanced microsoft suite word excel pivot tables vlookups project powerpoint adobe outlook presidential member national society leadership success knowledge jd edwards as400 sql qlik sense visio quickbooks mysql sap ability articulate details professional clear manner detailed analytical problemsolving skills work history 022019 042020 business analyst homeserve usa bethel park pa results oriented ability set clear goals priorities deliver timely accurate guidance reporting requirement gathering analysis user acceptance testing project management data mining analytics build platform features user stories maintain backlog priorities using rally jira platforms gathered requirements stakeholders planning finance asset protection legal business manage content team customer contact center warehouse operations teams creation scope deliverables implementing change control time cost management documented functional specification operational report secured approval business stakeholders worked various teams identify right source pull data points conducting jad sprint retrospective story grooming primary liaison executive leadership stakeholders 8person scrum team successfully collaborated smes subject matter experts including executive directors financial analysts bond counsels business engineering stakeholders elicit requirements facilitate sprint review meetings created agile artifacts groomed prioritized product backlog created test scripts established acceptance criteria quclairety assurance qa policies procedures maximize product quclairety user adoption conducted gapanalysis made insightful recommendations executive directors business process improvement coordinated scrum rituals sprint planning backlog grooming storysizing sprint retrospectives reviews daily standups analyze document business requirements processes communicate requirements via necessary toolstemplates appropriate team members create process flow procedure diagrams workflows part pilot team lead transition waterfall agile methodology write agile user stories acceptance criteria gherkin format rally obtain signoff deliverables impacted parties participate technical reviews inspections verify intent change carried via solution design create current state future state business functional process flows assist providing uat ba related project tasks corresponding estimates create execute uat plan scenarios cases document review results subject matter experts program owner rxclaim platform collaborate developers qa lead ensure smooth transition qa uat contribute status progress reports communication internal external project team collaborate project manager uat analysts project team plan execute uat testing 032015 012019 business analyst homeserve usa jamaica ny analyze clients business requirements processes document analysis interviews workshops work flow analysis work team members testing activities include writing endtoend scenarios data coordination preparation test execution defect followup resolution develop vclairedate articulate business functional system requirements conduct levels testing including functional regression user acceptance integration performance testing verify clients needs met enhance web portal using different natural language processing techniques potential patients deciding participate clinical trials therapies using chatbot working data scientists enhance rmmi raw material manufacturing lot environments support lab sample storage analysis create functional requirement testing requirement documents create traceability matrix documents end end requirement management conduct user walk system functionclairety end every sprint develop automation testing scripts qe teams work hp application lifecycle management alm tool requirement management test planning functional testing performance testing defect management enhance team center unite application document storage distribution create user stories agile method product owner jira work process transition waterfall agile nonpilot agile teams establish business process mapping requirement intake delivery agile work part scrum team agile methodology sprint cycles daily stand ups story implementation serve point contact clients stakeholders provided customer support addition team building shore agile teams create functional requirement testing requirement documents create traceability matrix documents end end requirement management conduct user walk system functionclairety end every sprint develop automation testing scripts qe teams work hp application lifecycle management alm tool requirement management test planning functional testing performance testing defect management enhance team center unite application document storage distribution create user stories agile method product owner jira work process transition waterfall agile nonpilot agile teams establish business process mapping requirement intake delivery agile work part scrum team agile methodology sprint cycles daily stand ups story implementation serve point contact clients stakeholders provided customer support addition team building shore agile teams 032012 022015 financial analyst junior business analyst oasis financials city state handled vast array financial reporting accounting functions including reconciliation bank accounts preparationbusiness analysis monthly yearly financials preparation budgets prepared monthly financial reports commissions house sales staff outside representatives handled vast array financial reporting accounting functions including reconciliation bank accounts preparationbusiness analysis monthly yearly financials preparation budgets prepared monthly financial reports commissions house sales staff outside representatives performed thorough research prepared analyzed financial data well designed weekly monthly variance reports managed analyzed vclairedated implemented platform following agile scrum methodology throughout application development process practiced various techniques targeted questionnaires interviews brainstorming sessions end users smes stake holders gather business requirements documented business requirement document use cases used ms visio conduct umi modeling use case diagrams written use cases activity diagrams screen mock ups data flow diagrams class diagrams business process flows diagrams work flows diagrams worked part team communicated effectively software developers product managers stakeholders management progress projects created uat test scenarios ran uat tests performed thorough research prepared analyzed financial data well designed weekly monthly variance reports managed analyzed vclairedated implemented platform following agile scrum methodology throughout application development process practiced various techniques targeted questionnaires interviews brainstorming sessions end users smes stake holders gather business requirements documented business requirement document use cases used ms visio conduct umi modeling use case diagrams written use cases activity diagrams screen mock ups data flow diagrams class diagrams business process flows diagrams work flows diagrams worked part team communicated effectively software developers product managers stakeholders management progress projects created uat test scenarios ran uat tests 042010 022012 lead supervisor lead supervisor enova financial city state education mba finance completed training learn ways enhance customer satisfaction improve productivity along cross training new customer service representative handled customer inquiries problem solving data questions complaints billing questions service requests managed highvolume workload deadlinedriven environment along resolution average 400 inquiries weekly basis consistently generated additional revenues utilizing product knowledge friendly sales techniques sell product specials completed training learn ways enhance customer satisfaction improve productivity along cross training new customer service representative handled customer inquiries problem solving data questions complaints billing questions service requests managed highvolume workload deadlinedriven environment along resolution average 400 inquiries weekly basis consistently generated additional revenues utilizing product knowledge friendly sales techniques sell product specials columbia southern university bachelor business administration finance columbia southern university