amarpreet singh 1 9953776253 infogetsetresumescominlinkedin linkedincomcompanygetsetresumes customer relations manager leveraging 9 years experience management professional consistent contribution various industries customer facing role efficiently partners key stakeholders ensure plans goals metrics consistently monitored evaluated maximizes success rate forging core leadership augments process communication core values guest experience supports brand marketing campaigns sales initiatives alignment overall business priorities goals profile summary well versed microsoft office suite oracle based systems cis system complaint resolution experience process improvement key business metrics kpis demonstrated track record meeting exceeding sales objectives ability coordinate daytoday operations accordance established policies procedures core competencies customer service negotiation complaint management customer experience public relations customer retention professional experience accenture new delhi customer relations manager plan monitor progress towards objectives manage budget spending assigned area research resolve highlevel complicated customer complaints oversee daily operations set unit goals objectives standards identifying issues implementing process workflow changes customer relationship management crm businesstobusiness b2b complaint investigations recommend billing adjustments review analyze billing exception statistics actively participate projects surrounding freight distribution 3rd party logistics companies jan 2020 present work closely major stakeholders inventory optimization attain short term long term goals oversee changes policies procedures ensure proper cash controls develop manage projects manage services functions related frontline customer service citizen assistance revenue processing identify create policies processes procedures increase efficiencies optimize distribution network conjunction distribution partners participate communication process companys supply chain partners internal stakeholders ensure constant availability accurate information administer customer service operations supervising multiple professional level employees provide second level supervision employees customer service unit tata consultancy services mumbai customer relations manager july 2018 nov 2019 worked day day details eye toward big picture built rapport client order increase retention loyalty amarpreet singh resume confidential page 12