vanessa ford call center supervisor 8792056681 vanessaford59gmailcom trickyhydrofoilcom life philosophy faheyton iraq every customer interaction opportunity create positive impression build loyalty summary experienced call center supervisor proven track record leading highperforming teams delivering exceptional customer service skilled optimizing call center processes reducing customer complaints improving customer satisfaction expertise training developing agents implementing call quality monitoring systems driving operational efficiency bachelors degree hospitality management fluent english spanish passionate providing memorable guest experiences dedicated success team organization leadership led team 15 call center agents resulting 20 increase customer satisfaction strengths problemsolving implemented new call routing system reducing waiting times 50 customer service received multiple employee month awards providing exceptional service experience abc hospitality call center supervisor managed team 20 call center agents overseeing daily operations ensuring customer satisfaction implemented new training program resulting 20 increase agent productivity new york usa ongoing 2022 developed implemented call quality monitoring system resulting 15 reduction customer complaints created implemented customer feedback survey resulting 10 increase overall customer satisfaction xyz telecom customer service representative provided excellent customer service addressed customer inquiries complaints timely manner achieved highest customer satisfaction rating company three consecutive quarters assisted implementing new customer management system resulting improved efficiency managed high volume calls consistently meeting exceeding performance targets los angeles usa 20172022 wwwenhancvcom powered c enhancu