jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom education associate arts computer science broward college fort lauderdale fl professional summary skills work history languages high school diploma west park high school west park fi organized dependable candidate successful managing multiple priorities positive attitude willingness take added responsibilities meet team goals decision making new hire onboarding retention program development ms office advanced computer skills highly motivated 122022 062019 customer service representative common spirit lincoln ne 042020 current maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns provided primary customer support internal external customers answered constant flow customer calls minimal wait times evaluated account service histories identify trends using data mitigate future issues cultivated customer loyalty promoted repeat customers improved sales used company troubleshooting resolution tree evaluate technical problems find appropriate solutions clotomer retentionworkforce management analyst clubcorp club operations inc milton ga 042019 022021 talks customers phone email online chat social media resolve questions concerns maintains updates customer information necessary calmly attempts resolve deescalate issues escalates calls supervisor necessary appropriate tracks callrelated information auditing reporting purposes responds requests assistance andor possible processing credit card authorizations provides feedback reports call issues related downtime andor training issues upsells customers necessary interface center management central operations regarding factors may impact staffing service levels assist coordinating center activities central operations implement effective administrative tracking analytical trending procedures support units goals maintain workforce management system integrity workforce data ie agent data archiving reports deleting old schedule runs etc may responsible producing periodic productivity required adhoc reports workforce management system manage intraday call volume trends ensure effective efficient workload adjust intraday workforce requirements based changingdynamic forecasts schedule transaction based work special events optimal service levels occupancy eg meeting training coaching email queue work projects generate daily weekly monthly statistics adherence attendance acdcms information management capacity planning requested periods coverage needs perform command center duties required workforce manager ie rta slc scheduling etc otoredelivery driver papa johns city state 062018 052019 managed customer service issues professionalism analytical approaches maintain satisfaction promote continued brand loyalty inspected truck equipment supplies reported problems safety hazards supervisors following shift boosted revenues upselling crossselling products new established customers contacted customers prior delivery confirm coordinate delivery times completed rush deliveries tight timetables satisfy customer needs fostered positive working relationships customers responding questions concerns worked overnight shifts peak periods meet coverage needs reported customer questions issues complaints management sacdwich artistmanager 082018 022019 subwayrestaurants city state communicated menu item information offered suggestions promote featured products organized work areas foster efficiency model exceptional kitchen etiquette assisted guests including offering personable greetings taking orders identified price goods calculated bills optical price scanners calculators cash registers provided product information menu item explanation consideration dietary restrictions assisted customers choosing menu items providing food complementing information maintained clean sanitized wellorganized food preparation zones met sales targets encouraging customers buy extra food items drinks desserts sides reduced customer wait times quickly efficiently operating customer window sales register hcostess dough boys pizza city state 032017 062018 maintained highly loyal clientele delivering unparalleled service every stage restaurant dining experience assisted managers quickly resolving service foodrelated issues collected credit card cash gift certificate payments dispensed change cash transactions cultivated positive guest relations managing information orchestrating speedy seating took reservations phone walkin keeping scheduling demands kitchen output time avoid overbooking supported servers food runners bussers keeping dining area ready every guest stayed open communication kitchen team assess cooking times avoid worker overload minimize customer dissatisfaction english negotiated japanese negotiated spanish negotiated