jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary highlymotivated employee desire take new challenges strong worth ethic adaptability exceptional interpersonal skills adept working effectively unsupervised quickly mastering new skills skills testing analytics defect tracking reporting software release versioning script scenario design test program development software development life cycle standards security compliance software compatibility testing web mobile application qa wed customer service software defect documentation bug tracking resolution client requirements application subject expertise status reporting reportin technical support test plans cases defect analysis resolution system performance assessment technical troubleshooting hardware software repair system performance assessments error detection microsoft windows office help desk support software evaluation account administration troubleshooting network issues issue resolution tracking computer diagnostics computer system diagnostics software database management software patches education training college career academy pruden suffolk va 062013 ciw web development associate college career academy pruden suffolk va 062013 ciw internet business associate kings fork high school suffolk va 052012 high school diploma experience ubs software testing technical writer philadelphia pa 112022 current tested web application compatibility performance recommend crossbrowser compatibility improvements web development team tracked software bugs detailed information regarding findings resolution techniques documentation collaborated developers system installers technical support representatives identifying errors determine appropriate team consult resolving issue comprehended new content functionality research testing searched bugs newlydeveloped aspects existing web applications sandbox environments reporting errors deliver complete functionality time launch date updated software documentation user guides align current features comply opuated bestpractice standards verified automated testingrelated activities followed strict company standards reviewed user software error reports submitted technical support representatives diagnosis evaluated merits developing studies better understand underlying causes designed simulation tests focusing common user applications unlikely cases advising development team current configuration performance limitations used gitlab database maintain detailed records known bugs patches produced test scripts new automated software testing rounds alphapointe application support analyst little rock air force base ar 042019 112022 contributed technical support documentation updating literature based common support interactions known issues software supported internal external user requests technical intervention joint knowledge online website handled user account access management assigning credentials distributing permissions terminating defunct users escalater escalated technical issues development technical operations team following prescribed support guidelines gathered user requirements preferences application changes integrating feedback subsequent patching schedule coordinated software developers system engineers qa engineers identify address customer needs participated software testing writing test cases scenarios improve future training designed training materials reference guides endusers tested new software releases quality assurance purposes determined coordination performance efficiency goals facilitated onboarding new employees conducting orientation companywide jobspecific training monitor database server status report issues system engineering navy marine corps intranet help desk technician city state 062018 032019 service desk technician answers evaluates prioritizes incoming telephone email requests assistance customers experiencing problems hardware software networking computerrelated technologies created new accounts reset passwords configured access servers file management software users assisted customers various types technical issues via email live chat telephone troubleshot hardware issues worked service providers facilitate repairs end users maintained manitar logs lifecycle documentation work requests remedy ticketing system hp service e manager recorus researched issues various computer systems databases determine resolutions problems answer inquiries answered user inquiries resolve computer software hardware operation problems installed performed minor repairs hardware software peripheral equipment oversaw daily performance computer systems entered commands observed system functioning verify correct operations detect errors us army active duty automated tactical data systems specialist city state 102014 032019 automated tactical data systems specialist primarily responsible operating data systems cannon multiple launch rocket systems play critical role delivery fire support infantry tank units combat deliver manage maintain database operations assist preparation computer centers prepare field artillery tactical data systems centers operation determine target location use various data systems afatds install repair communication technology compiled trend reports proactively assess technology issues threshold compliance analyzed key process metrics trends conducting investigations assist problem resolution document resources supported inspections based internal regulatory requirements installed wiring cabling devices establish repair improve network operations configured hardware devices software settings optimize network performance