jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary results driven zealous seasoned business analyst 5 years robust experience providing strategic innovative technological solutions diversified environments finance pharmacy rails mortgage servicing expert business systems requirements user acceptance testing enduser training solving problems meeting deadlines delivering strong results mission critical projects adapting changing project scope experience working agile waterfall methodologies collaborative working crossfunctional teams across organization skills data analysis strategic planning webbased reporting tools conflict resolution business process mapping forecasting planning data mapping sql databases microsoft office suite workflow analysis project management gap analysis release planning quality assurance test case scenarios education western governors university salt lake city ut 082013 mba management certifications scrum fundamentals certified oracle certified associate work history pierce technology corp business analyst mahwah nj 052019 current reviewed files records documents obtain business information key data informing responses development requests drafted daily biweekly monthly quarterly yearly reports clients assess risks meet government regulations report bankruptcies foreign borrowers coborrowers valid ssns held meetings stakeholders establish favorable business relationships support mutually beneficial interests created workflow diagrams clearly demonstrate processes identified key data elements raw company data mapped current business operational processes recommended areas improvement mappe conducted interviews key business users collect information business processes user requirements applied honed problemsolving skills analyze resolve issues impacting clients reports documented business processes analyzed procedures align changing business needs helped clients setting automated processes updating msp systemloan servicing system setup processes scan incoming documents clients right folders ran reports supplemental queries daily weekly monthly quarterly yearly basis created reports using passport application mapped clients requirements existing fields hadoop written logic fields reports using sql meet clients requirements created statement work project schedules createdupdated produce job instructions helped clients disaster recovery exercise processed punch transactions using tran multiple cards increased client satisfaction 100 getting senior management involved automating client reports participated server load tests pierce technology corp business analyst monroe township nj 022014 092017 successfully delivered website thereby doubling business efficiency company improved process efficiency gathered requirements interviews workshops jad sessions clients developers qa analysts also referring existing system documentation performed asis tobe analysis swot analysis created use cases frd brd maintained user stories user acceptance test plans drafted formal documents rtm sow extensively used jira requirements issue tracking reporting used microsoft visio create visually appealing wireframes prototypes business processes diagrams performed web testing distribution rail cars projects different browsers performed data quality check assisted client uat performed first level troubleshooting onsite testing worked dbas add fields database meet new business requirements conducted participated jad joint application development sessions rad rapid application development sessions stakeholders identified internal external system requirements design configuration setup created user documentation conducted training class successfully took part implemented new process change implementation better customer delivery conducted interviews key business users collect requirements business process information created screen mock ups designed developed use cases activity diagrams sequence diagrams ood using uml methodology business process flow diagrams using visio participated requirements analysis using use case driven approach produced detailed use cases functional specifications interfaces caci international inc business objects administratordeveloper austin tx 122010092013 performed administrative tasks like setting user profiles creating groups assigning rights privileges groups setting categories using cmc designed implemented bo system security including security groups access control list meet business requirements provided level 3 support users involved trouble shooting issues production nonproduction environments migratedconverted users reports folders universes bo xi r2 bo xi 31 using import wizard wizard created work flow process business process user training documentsmanuals presentation business users conducted user training sessions 300 users along team members created universes using universe designer tool worked tickets submitted bmc remedy itsm worked closely dbas resolve database related issues involved 43 stakeholders different teams explain new bi 31 migration process technical limitations created workflow process new teamsbusiness units wanted board business objects installed configured boe 31 bi 40 apex systems business objects developer new albany oh 072008 112010 participated project planning sessions project managers business analysts team members analyze business requirements outline proposed solution suggested universe designer add objects predefined conditions per report requirement generated reports using universe personal data files provided users created complex reports using multiple data providers synchronized data providers linking common objects ensure delivered outputs meet business requirements quality standards involved requirements gathering business successfully prepared documentations report style guide user training maintenance operations worked informatica power center tools designer repository manager workflow manager workflow monitor created mapping documents outline data flow sources targets extensively used informatica designer 860 mapping objects additional information soft skills leadership analytical strategic thinking problem solving skills verbal written communication languages tools utilities ms sql oracle sql access sql developer jira putty bmc remedy hp service desk business objects web intelligence desktop intelligence universe designer infoview crystal reports 80 190 10 xixir2 import wizard report conversion tool cmc performance management crystal xcelsius informatica 860 qaaws launch pad information design tool bi 4 mind map drawio basic linux skills msp loan servicing system adhoc produce info manager sow table manager data view arges passport microsoft dynamics 365 data analysis data modeling coaching mentoring