jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary deadlinedriven detailoriented warehouse manager 8 years career experience possesses excellent organizational problem solving skills dedicated mission focused leader experience building teams achieve organizational excellence superb ability direct coordinate multiple projects ensuring high standard within time constraints management skills allow quick decisive decision stressful situations complete knowledge understanding supply chain fulfillment operations managed inbound outbound loadingunloading accuracy inventory warehousing forward thinking ability allows logistical brilliance quality offering hardworking mentality history success coordinating monitoring operations across various departments highly committed ensuring quality services products skills leadership team building project management account management creative problem solving operations management process procedure development warehouse management team leadership lead generation quality control quality coordination process improvements work history customer relations support operational improvement 032015 032020 inbound manager special project management account manager campbells richmond ut inbound manager subject matter expertise sme warehouse personnel operations excellence expertise 3pl 4pl manage inbound container web portal schedule containers time avoid late charges synthesize data identify problems operational financial analysis order improve operational financial performance governed monitored effectiveness management routines metrics recommended implemented changes needed ensure business objectives met developed process improvement initiatives eg supplier business processes practices directing supply chain activities involving external suppliers functional peers account teams andor crossfunctional teams provided leadership direction coaching achieve work objectives improve performance skills follow fifo offloading containers avoid demurrage detention charges ensure team unloading deliveries timely manner inspecting deliveries ensure match order invoice criteria organizing storing received items appropriate areas processing returns incorrect unsatisfactory items updating inventory received items wms system upon damage short identified follow osd process notify internal external team proper documentation ensure received material get put away appropriate locations time audit operations ensure service standards met experienced transportation carrier management inbound outbound activities act liaison carrier contractors customers coordinate implementation 5s lean six sigma eliminate defects final product wastage material improve quality communicating clients regarding delays problems maintaining records orders delivery details special project management organizes leads helps execute clients projects reworks quality inspection evaluate client project quality inspection request train lead staffs time study client project inspection reworks set time completion staffs ensure staff complete phase project reworks inspection within scheduled timeline verify projects completion ensure quality standards met based client requirement upon completion report total man hours project cost client internal team account management primary point contact build longterm relationships customers help customers email phone online presentations screenshare person meetings ensure timely successful delivery solutions according customer needs objectives managed inbound outbound loadingunloading accuracy inventory warehousing ensure team maintain pick accuracy proper packing reduce intransit damages outbound process develop trusted adviser relationship key accounts customer stakeholders ensure timely successful delivery solutions according customer needs objectives communicate clearly progress internal external team forecast track key account metrics enhance department organizations reputation accepting ownership accomplishing new different requests exploring opportunities add value job accomplishments responsible keeping current clients satisfied delivering exceptional client service daytoday basis liaise customer internal teams 022014 022015 quality coordinator uti worldwide city state responsible document control center data records quality system support documentation follow internal audit qms process dcc esd support documentation follow corrective actions raised internal audits generation update control charts well quality qos support document update visual aids process instructions procedures deviations manuals client documents corrective preventive actions external 8d review validation controlled documentation used displayed thru warehouse qis continuously monitor update document master list equipment list continuously monitoring update calibration preventive maintenance log well notification equipment owners regards due date participate continuous improvement projects work close hand hisher supervisor order develop improvements hisher performance well service provided departments perform lean walk waste order detect activity compliance within quality system keep clean organized conditions workstation andor area availability develop new activity project assigned support lean initiatives 052010 012014 key customer account lead aelspan llc city state serve lead point contact customer account management matters build maintain strong longlasting client relationships leads continuous improvement initiatives ensure deliverydistribution targets achieved ensure timely successful delivery solutions according customer needs objectives clearly communicate progress monthlyquarterly initiatives internal external team forecast track key account metrics kpis assist challenging client requests issue escalations needed liaise customer internal teams follow quality system internal policies procedures provide highest quality service overall customer satisfaction provide daily priority list receiving staff making reference urgent daily incoming product responsible expedite criticalurgent material report create pick list urgent shipments soss new parts set wms system responsible system update cancellation number parts send monthly inventory results suppliers responsible analyze inventory per supplier order find obsolete material low runners andor excess determine disposition participate 8d report preparation required assist collection qos data preparation monthly suppliers qos reports required daily update revision gics intransit report well general intransit module add manual asn required receive distribute rma screening request forms sent oem suppliers andor oem may responsible identification suspicious material designated quarantine area well find corresponding arrangement attend local oem suppliers representatives required provide integral service oem supplier assigned oem follow electronic asns oem suppliers coordination area supervisor department education master commerce business administration management general annamalai university annamalai nagar chidambaram tamil nadu india advanced diploma web centric computing ecommerce web niit chennai tn diploma microsoft office microsoft office 2000 british business school colombo srilanka accomplishments recognition 5s project implementation certifications lean six sigma white belt certification six sigma white belt certification simplified 5s lean management warehouse management fundamentals operations supply chain management operations management supply chain products services program management fundamentals