jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary dedicated professional demonstrated strengths customer service time management trend tracking good troubleshooting problems building successful solutions excellent verbal written communicator strong background cultivating positive relationships exceeding goals accomplished background customer support business financial processes solid analysis problemsolving skills computer literacy ms office salesforce citrix velocify guidewire singlepoint multiple proprietary systems skills loss prevention goals monitoring data entry maintenance customer account management effective interpersonal customer communication promoting brand company identity data research validation computer proficiency ms excel ms word crm policy procedure adherence proactive selfstarter process improvement quantitative qualitative analysis complex problemsolving work history licensed insurance agent 062020 062022 vizient warrendale pa contracted support insurance carrier sales team high volume call center achieved first place overall sales 16m premium 18 months top close rate 55 consistently exceeded required metrics maximized salesforce crm velocify guidewire proprietary systems maintain customer records prioritized carrier requirements detailed focus created productive relationships new existing customers provided exceptional customer service consistently achieving 5star reviews agency principal 062017 062020 360pistamford ct opened independent insurance agency offering personal commercial specialty lines executed proper record keeping multiple carriers 100 audit operated several carrier proprietary systems rapidly minimal guidance attained acord proficiency lines achieved 100 audits producer quotes engaged clients ensure trust coverage carrier manager payroll 032014 062020 lyft norwood young america mn launched startup 25m revenue within 24 months executed informed operational strategy accurately projecting financial data achieved average 30 comp growth annually resolved payroll discrepancies balanced accounts networked investors stockholders evaluate revenue streams 80 gross profit planned directed financial department workflow district manager 112002 032014 dangelo grilled sandwiches city state executed biweekly audits locations addressed daily problem solving proactive change management spearheaded monthly collaborative team meetings created annual employee reviews maintained 100 staffing analyzed key metrics developed actionable solutions close gaps reduce operational deficiencies financial risks maintained 12 profit consistently business management bradford college massachusetts resident propertycasualty license department insurance rhode island resident life accident health license department insurance rhode island nonresident property casualty license department insurance massachusetts nonresident life accident health license department insurance massachusetts job training seminars corporate training massachusetts professional development completed financial analysis project management employee recruitment development employee training processes education