website portfolio profiles jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary dedicated professional eager create implement successful strategies improve organizational efficiency 7 years experience banking ecommerce industry contributed developing extensive skills ability adapt changing work environments organizational needs adept utilizing data analysis provide insights hr initiatives strong communication interpersonal skills committed pursuing best practices related employee development retention looking opportunity contribute dynamic organization leverage hr expertise achieving business objectives skills project management interpersonal technical communication time management strategic hr talent acquisition management analytical critical thinking report preparation analysis product knowledge microsoft office corporate standards persuasion negotiation relationship building database maintenance work history creative resources manager avnet inc lagos nigeria 012022 092022 collaborated entertainment talent scouts pursue leads pitch potential representation developed contacts individuals organizations applying effective strategies techniques promote client success developed culture clarity commitment empowerment partnership hr leadership oversaw preparation marketing copy images videos emails collateral mentored local personnel best practices protocols maximize productivity handled client communications led meetings providing clear direction consistent updates design progress oversaw technical production implementation online creatives partnered closely senior leadership creative team accumulate disseminate best practices managed mentored internal team digital designers extended team regular freelance designers reached old accounts initiate revenue streams 87 success rate analyzed data metrics measure success campaigns adjust strategies accordingly wrote creative briefs coached copywriters develop compelling content fostered highly communicative collaborative team culture visual product projects dicital sales talent acquisition specialist 122019 112021 horace mann educators corporation lagos nigeria lagos sourced screened candidates available roles worked hiring managers coordinate interviews offers onboarding acted brand ambassador educate candidates culture career growth benefits advantages working company evaluated resumes interviewed presented qualified candidates hiring managers solicited feedback refine recruiting strategy developed maintained strong working relationships executives hr team hiring managers foster partnerships produced consistent results leveraged employee referrals direct sourcing internet applications recruitment agencies source candidates positions promoted increased focus internal talent mobility emerging talent across organization made outbound calls existing customers upsell advertising packages created presented media advertising packages prospective customers contributed 70 growth fiscal year developing strong relationships clients upselling additional services increased sales average prospecting new business networking events cold calling clotomer service executive 122017 112019 heritage bank plc lagos nigeria lagos described provided banks product policies service details walkin customers upon inquiry benefits advantages applied compliance trainings amlfraud recognize possible risk prevent future business loss assessed customer service trends evaluated complaints determine areas need enhancement align teams better meet customer demands developed working relationships internal external customers assisting account management duties maintained accurate current customer account data manual forms processing digital information updates delivered exceptional training handson motivation team members enhance service delivery approaches boost customer satisfaction marketed additional products services complementing customers current offerings adding value trained 5 new recruits crm account opening finacle bvn registration filing banks product techniques procedures enhance acrosstheboard customer service better meet company service demands managed irate customers clotomer experience analyst zeta web nigeria lagos nigeria lagos 052016 122017 consecutively led experience center top rank customer satisfaction bankwide provided seamless banking experience 3000 customers active engagement complaint resolution wrote grammatically sound documents presentations crafted messages right level reported high level data quality metrics staff management triaged resolved complaint requests via crm engaging teams resolve disputes provided proactive highly responsive communications produced detailed relevant reports use making business decisions gathered documented modeled data assess business trends collected organized modeled data using microsoft excel created optimized records management strategies coordinate protect information leveraged onsite observation personal surveys identify customer needs teamindividual strengths strengthened customer filing systems enhance efficiency minimize labor requirements compiled survey data gave professional presentations highlighting finds recommended optimizations veodor sourcing executive company name lagos nigeria lagos developed productive relationships key account holders 122014 042016 generated weekly monthly quarterly yearly reports purchasing operations reduced costs streamlining contract bidding procurement processes assure best prices materials services drove sales growth products area conceptualizing ideas employee engagement e commerce platform quickly learned new skills applied daily tasks improving efficiency productivity used critical thinking break problems evaluate solutions make decisions assessed areas service concern developed improvement plans education master science strategic human resource management development 122023 university denver denver co bachelor science sociology 112014 bowen university iwo nigeria certifications shrmcp certification view 2023 professional certificate customer service relationship management training 2020 cisco certified network associate ccna aptech meridian solutions training 2013