summary jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom senior group manager quality assurance qa project management pmp six sigma green belt certified group manager global consumer banking xlob enterprise programs projects process improvement executive presentation business analysis metrics pmo staff development quality assurance sdlc highlights portfolio management project management executive presentation dmaic accomplishments servant leadership coaching team development xlob team leadership delivered projects global teams north america emea apac created developed culture continuous improvement north america qa lead team managed project teams delivering projects payments collections crm retail partners sears home depot costco exxon others directly improving customer experience millions customers experience senior manager 092015 082016 fiserv inc stafford tx manage branded cards portfolio due organization reduction added citi north america retail services portfolio cobranded cards qa leads 3550 gct projects per quarter presented portions monthly operating report mor managing director cto dev ops produced presented portions citi retail services crs mor cio crs update drive resolution corrective action plan cap items north america cards global digital quality assurance qa organization crs agile task force team tools automation leader rapid transition agile waterfall project methodology senior manager 092013 092015 fiserv inc king prussia pa managed quality assurance leads north america branded cards portfolio led audit response branded cards qa resolved audit questions produced mor branded cards qa organization presentation managing director cto dev ops delivered key metrics provided root cause analysis deviations anomalies presented portions mor managing director cto dev ops led team deliver 22 process improvements 2015 improved productivity reduced head count examples estimate qa completion tool apply existing mca tool requirements traceability manage branded cards qa portfolio management control assessment mca assure process compliance deliverables project complete meet specified criteria set software process management compliance pass audit inspection coached developed 3 additional qa leads handle flagship 100k gct hours projects led qa management team address gaps conflicts pmo testing project leadership tasks delivering clear ownership tasks organization throughout sdlc senior project analyst 012012 092013 abbvie inc san juan pr defect manager rusa application simplification standardization program north america collaborated business find gaps deliver improvement testing created distributed surveys partner feedback testing performance improvement defect manager asia pacific region apac get common g2c application simplification global standardization program brought agile coaches citi move g2c agile methodology delivered process improvement escalation removing interim steps gain enforcement director level resulting participation improving 60 99 europe middle east africa emea region test management leader providing direction portfolio deliverables ensuring time completion testing artifacts resolved issues coached employees deliver risk projects successfully built test management pages monthly reporting group director simplified instructions 3 pages 2 sentences distributed input existing weekly report blue traingold train test manager global program application simplification took one hand written diagram matched new software delivery lifecycle sdlc guide manage initial program testing global application simplification standardization testing passed audit inspection led process improvement data warehouse testing saving 100 hours per project senior project manager manager 062010 012012 denim group san antonio tx pm salesforcecom conversion siebel commercial banking systems managed project mesh two different software delivery life cycle systems proprietary testing sandbox commercial business crm conversion pm ibm demand application upgrade late start compressed sdlc combined test environments including offshore shore resources pm atm online deposits gcat pilot project identified missing validation components greater atm online deposit program rollout developed implementation validation criteria national rollout program must win initiative mwi e2 variance reduction identified testing development leadership required provide corporate solution escalated expand scope accordingly proper representation collaborated pmo cbg test ebusiness development experts delivered solution validated recent project sample rather reinventing recreating processes identified key sources variance pointed two resources group access avoid creating variances labor estimates regardless sdlc model used project manager 092005 062010 denim group austin tx pm day post cards payments coordinated 2 lines business 3 test environments 14 development groups project improved customer experience 15 million payments month via customer facing channels branch telephone online atm managed retirement domino document management application transitioned 1560 cards projects store management records without incremental storage cost managed transition collaboration documents sharepoint application cards projects managed multiple projects visa mastercard associations managed multiple cards rewards projects managed multiple collections projects utilizing offshore development testing since 2006 pm strategic project convert home depot sears commercial 22 private label clients acs collections 28 million accounts 54 billion balances 12 billion delinquencies 190 customer letters converted pm implement collections online payment solution sears portfolio received 1 million payments first four days pm implement first use collections payments via debit card channel citicard process improvement merchant services provider changed delivering cost savings 17 million annually project manager collections portfolio conversions internal external accounts receivable systems oil private label clients exxon shell etc retail commercial customers measured millions accounts billions dollars collections balances presented collections project status executive control board delivered collections conversions superior customer quality audit performance contractor project manager 042004 092005 ameriprise financial grand rapids mi managed major software development implementation projects citicard deliver revenue generation compliance objectives provided ad hoc process improvement tactical support project management office managed rapid response exercises executive management decision support championed implemented new testing approach complex mainframe applications contractor project manager 092003 022004 denim group san antonio tx managed virtual teams utilizing six sigma change process bank america managed million dollar cis project deliver enforced secure remote access bank network employees project tracked time budget technical support project teams located throughout united states united kingdom corporate services program manager 052000 032003 carreker corporation city state provided pmi based project management direction portfolio projects facilities travel peoplesoft applications business resumption developed summary status reporting issue management processes requiring minimum overhead project managers managed crossfunctional projects delegated project manager ability initiative measured results allowed developed operational quality tracking metrics reporting managed hybrid teams contract employees vendors full time employees complex web based projects disasterrecovery managed project concept management action plan interruptionfreeze calendar designed implemented first process integrate project managers operations managers data owners schedule implementations maintenance interruptions around mandatory operational processes freezes payroll processing month end close revenue forecasting etc project operations events scheduled communicated 60 days advance process also created complete notification list case emergency every corporate services system travel portal inserted project struggled twelve months brought successfully beta implementation two months clarifying assignments reducing issue resolution time cycle enforcing accountability managed coordinated 3 vendors travel manager teams established managed project management information system pmis utilizing eroom hosted inhouse peoplesoft application hosting move managed project feasibility analysis project solution design peoplesoft applications directed coordinated multiple projects enabling carreker one first complex peoplesoft customers implement web based version 80 hrfincrmportal sunoraclentsql server platforms logical 3 tier physical 3 tier hardware environment asp hosting managed problem resolution application upgrade implementation processes asp host provider created project management methodologies improve performance provided project management direction collaborative teams consisting network end users developers project managers implement integrate 20 peoplesoft modules managed pmo functions portfolio operations expense projects administrative closure guided project managers project life cycle internet based ad hoc projects executed portfolio reengineering projects finance travel facilities operations recognized benefits excess 1 million managed due diligence activity corporate acquisition developed improved process led project managers company rollout first intranet environment project manager 051999 032000 bank one corporation city state project management troubleshooter risk projects filled various roles required project improved monitor control processes schedule risk quality enhanced system testing customer employee communications designed executed command center management strengthened processes improve quality reduce delays realize target benefits road warrior troubleshooter atrisk bank consolidation integration projects created command center strategy operations manual post merger business integration conversion event resulting reduced workload minimized operational errors improved communications organization improved analysis reporting tools y2k event command center created eleventh hour ad hoc process required federal agency compliance gathered data requirements treasury management operations disaster recovery project treasury management operations project manager national dda account number realignment project manager pmo 111998 051999 bank one corporation city state project tracking event coordination managed team three provide pmo guidance treasury management operations six states created projecttracking environment utilizing corporate client server network leveraging existing infrastructure recent practices project teams later enhanced design significantly entire corporation directed creation new national treasury management lotus notes project management environment manage 200 projects simultaneously facilitated corporate solutions outstanding crossenterprise issues improving quality reducing expense multiple lines business developed master work plan milestone templates integration projects reduced errors improved performance managed fast track expense reduction project portfolio realize annual benefit 6 million project manager 101997 111998 bank one corporation city state treasury management operations project management managed commercial customer communication notifications deposit system conversions banks 4 billion 9 billion size coordinated trained commercial customer service sales personnel six markets business integration events treasury management ops project manager proposed dda conversion information analystprogram administrator 051996 101997 bank one corporation city state project one corporate wide reengineering project changed corporation local state regional based management structure national sales based structure across product lines support services 100 million project reduced two three management levels throughout corporation project portfolio dimensions 36 months 400 team members 16 product programs 6 support programs 3700 milestones 300 projects managed national project creating corporations first lotus notes wide area network schedule developed managed dedicated pmis create single data entry following tools project monitor control milestones work plans status issues quality assurance quality control readiness assessment checklist project closure summary report measured results compared project charter documentation project procedures team contact information project resource library support project coordination facilities communications hr telecom computing finance managed executive reporting functions 140 billion corporations first national reengineering program achieving expense reductions beyond three year 400 million target generated one page executive summary entire program biweekly cycle created summary graphs status health milestone progress financial tracking project personnel issues escalation summary readiness assessment summary events 30 days prior implementation led new project managers entire life cycle reengineering projects realizing financial operational quality goals assetliability manager 041990 051996 bank one texas city state analyzed financial models cash flows 15 billion bank corresponding 10 billion derivative portfolio reducing interest rate risk centralized bank one texas asset liability management process saving 40 fte days per month presented monthly income statement balance sheet forecasts bank one texas ceo cfo executive officers investment operations analyst asset liability analyst 081986 041990 bank one corporation city state managed two internal facility moves 20person department accommodate rapid growth managed procedures documentation project 20 positions reconciled every investment safekeeping outage 60 days 10 years balance federal reserve bank commercial bank nine months education bs business administration 1986 ohio state university columbus oh business administration skills project portfolio management managing xlob cross cultural teams six sigma continuous improvement microsoft office project visio sharepoint