jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary enthusiastic information technology specialist eager contribute team success hard work leadership skillful multi tasking problemsolving abilities aid operation state department experienced managing day day application operations successful opening communication departments meeting project demands analyzes data supports security organizes continues remain motivated learn grow excel skills cerner millennium windows microsoft office suite excel power point word outlook livecycle visio business information systems consultation data analysis information systems explorer leadership skills work history information technology specialist 052018 current city copperas cove copperas cove tx microsoft office suite organizational troubleshooting relationship development business operations problem resolution process improvement customer service project organization create support documentation empowered extend skills leverage system features find resolutions questions without intervention support team manage customers expectations support technology functionality order provide positive user experience resolve escalated issues serving subject matter expert wideranging issues related cerner millennium lead internal product training train support team endusers new employees develop maintained strong client relationships deliver exceptional customer service problem resolution use servicenow ticketing system manage process support actions requests conduct new software implementation rollouts across business enterprise review current proposed system changes order determine potential risks mitigation strategies work closely management program services teams plan develop coordinate execute technical strategies aligned clients vision mission purpose attended regular client meetings report project progress address questions lead design development environment management operational procedures associate information systems analyst 112016 052018 vitera healthcare solutions pittsburgh pa led teams internal external stakeholders successful implementation electronic health care system ehrs served ehrs technical lead mental health nursing scheduling business areas recommended procedures standards compliance technology best practices led design development complex enterprise system components support ehrs scheduling appointment book performed business data analysis planned coordinated approved application changes repairs interested parties provided training help desk staff lower level support staff preparation ongoing ehrs support investigated managed customer inquiries took appropriate action regarding technical problems completed configuration modifications well performed system testing supported aspects maintenance operations assistant information system analyst 052014 112016 california correctional health care services cchcs city state acted first level support identifying resolving complex customer issues followed customer inquiries could immediately resolved verified resolution satisfaction service requests using departmental standards software remotely logged customer workstations providing backup support field staff coordinated field staff restoring network application access result server andor network failures provided special services program staff production staff customers relating support provided training newexisting staff management creating training documentation assisted held desk agents trainingtechnical support customer issues improve 1st call resolution researched analyzed solution center data inventory create customized detailed reports management worked vendors contractors cchcs staff identifytroubleshootresolve complex issues provided system administration functions cchcscdcr applications education degree computer science los rios community college sacramento ca high school diploma 2002 rio linda high school rio linda ca