jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary systematic professional proficient network project emergency management installs hardware patches software configures internal systems complex problemsolver topnotch planning communication strengths effective configuring user desktops laptops servers connected devices work within company security guidelines successful coordinating file systems content filters user accounts history maintaining equipment updating software handling network security organized systematic focus strong multitasker excellent communication planning abilities proficient information systems technician successful troubleshooting technical issues training endusers skilled problemsolving solution management comfortable working teams individually maintain expand technology performance client operation systems system hardware technical expertise computer business operations networking fundamentals training development customer service troubleshooting team management skills decisionmaking time management planning collaboration network security routing switching fundamentals maintenance repair experience information technology specialist 012019 current us government agencies independent organizations prescott az maintained composure patience face difficult customer situations applying deescalation techniques positive customer support assisted technical support process refinement improve customer service support directed account management customer training company technical software tools new accounts new users audited security program installed ip cameras across multiple platforms part larger building tenant safety program reviewed support cases technical troubleshooting accuracy identified needed improvements processes trained new employees support processes procedures knowledge base delivered local remote tier 1 support hardware software company personnel maintained calm professional demeanor faced high demand high volume workloads led working groups develop mitigation strategies prepare standard operating procedures system operations tested performance functionality security network systems individual workstations peripheral devices maintained controlled server room wireless network server infrastructure supervises installs operates performs unit maintenance manual automated telecommunications equipment may link mainframes minicomputers microcomputers networks uses various protocols topologies including local area networks wide area networks installs operates maintains telecommunications automated message switching equipment performs network troubleshooting problem diagnosis performs tests check signal flow linkage installations maintains records message activity business owner 122018 current buffalo wild wings milwaukee wi developed favorable relationships vendors contractors facilitating contract negotiation implementation marketing sales strategies devised implemented standard operating procedures training program office management systems including inventory management financial management human resource management actualized processes successfully fulfill sales via phone store consignment leveraged social media including facebook expand market reach facilitate sales agent recruitment established favorable relationships vendors contractors facilitating contract negotiation development marketing sales strategies leveraged erp software coordinate enhance inventory delivery maintained functional orderly building areas meet business needs deliver professional appeal customers managed financial functions operations budgeting accounts payable accounts receivable payroll promoted store offerings newspaper advertisements catalogs brochures attract new customers maintained uptodate knowledge statutory requirements regulations developed business marketing plans prepared monthly financial reports manager 092020 072021 dominos pizza city state evaluated operational trends made proactive strategy adjustments maintain alignment performance objectives greeted encouraged feedback customers implement instore operational changes conducted inventory counts assessing current state inventory integrity target accuracy levels tracking variances assigned tasks associates fit skill levels maximize team performance evaluated store performance receiving analyzing incorporating feedback store inspections implement action plans improvements strengthened operational efficiencies traceability developing organizational filing systems confidential client records reports established ambitious goals employees promote achievement surpass business targets directed schedule weekly projects anticipated timelines milestones completion dates interacted prospects customers various events including trade shows seminars workshops leveraged erp software coordinate enhance inventory delivery extended existing customer relationships extensive communication triedandtrue marketing strategies forecasted trends expected business levels adjusted labor inventory match expectations leveraged market knowledge leadership ability help drive profit increases strengthened product branding initiatives coordinated effective marketing campaigns education training bachelor science computer networking cybersecurity 012023 university maryland college park college park md certificate completion information technology telecommunications 102019 us army cyber center excellence fort gordon additional information active secret clearance would like claim 5 veterans preference need obtain top secret clearance army