experience khalid rosenbaum 42430 stamm pines philadelphia pa phone 1 555 631 1538 assistant director information technology chicago il 122015present work closely managers staff monitor daily operations provide managementlevel resolution complex sensitive issues assist server infrastructure management performance monitoring operating system upgrades troubleshooting assist management third party vendors perform additional duties assigned director financeassistant director finance director collect analyze incoming data research emerging technologies order provide recommendations continuous improvement services provide system support services including service outage diagnosis troubleshooting restoration service virus protection management assist director strategic planning development annual departmental budget technical assistant information technology dallas tx 052009 092015 accurately create document procedures document record work performed stay current established emerging hardware software network standards protocols monitor tune network equipment performance perform network equipment related supporting infrastructure lifecycle maintenance operates motor vehicle travel work sites performs related duties assigned respond network service interruptions timely professional manner process trouble tickets regular basis information technology assistant dallas tx 042004 112008 3 assist recruiting supervising interns shortterm staff assist workload peak periods assist perform second level support requests user offices helpdesk 7 monitor usage usersatisfaction applications make recommendations improvement working knowledge emerging technologies develop relies instructions preestablished guidelines perform functions job work inside microsoft sccm platform manage deploy software good working knowledge microsoft products windows 7 office primarily wireless devices hardware repair techniques networking concepts education skills oregon state university bachelors degree information technology good knowledge server network virtualization software deployment technologies good analytical skills ability think concepts high level service focused mentality combination excellent communication skills knowledge project management service management great interpersonal relationship building skills team player mentality team player ability take decisions excellent english language skills writing speaking technical background mcse strong network skills maintain harmonious professional relationship departments home office perform additional duties assigned director financeassistant director finance director