jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary instrumental coworker bringing 20 years experience achieving ambitious goals challenging environment diligent forwardthinking adaptable dynamic company customer project needs successful motivating teams meet demanding timelines microsoft project microsoft visio project management cisco ccna ccna security cisco asa cisco ise cisco ucm cisco webex skills cisco routeswitch iot devices cisco wireless lan controller disaster recovery planning network design coordination implementation network performance analysis network maintenance repair solution development implementation work history network engineer 032017 current icf international inc waldorf md managed tracked coordinated problem resolution escalation processes troubleshot complex multivendor network service provider issues provided network support services devices hubs bridges routers hardware provided complete endtoend engineering installation routebased ip network solutions configured managed troubleshot voip multimedia distributed systems platforms initiated managed network test facilities verify network hardness resilience monitored network capacity performance diagnose resolve complex network problems recommended options disaster recovery remote access network appliances servers directory services security performed troubleshooting juniper cisco packet analysis integrated fixed wireless connectivity facilities lacking access terrestrial highspeed networks owner 012021 current american society prevention cruelty animals el reno ok managed daytoday business operations consulted customers assess needs propose optimal solutions trained motivated employees perform daily business functions enhanced operational efficiency productivity managing budgets accounts costs created monitored promotional approaches increase sales profit levels reconciled daily sales returns financial reports quickbooks assessed supplier quality maintain tight cost controls maximize business operational performance developed key operational initiatives drive maintain substantial business growth established optimized enforced business policies maintain consistency highquality standards across industry operations developed sales presentations promotion initiatives key accounts drive product sales increase brand awareness field technical supervisor 102012 032017 matthews international tx tx kept teams task complete milestones time planned scheduled field activities according set timelines order operations evaluated performance progress made proactive adjustments investigated issues developed effective solutions oversaw daily operations site keeping team production moving optimal pace directed projects according schedule quality demands calculated materials labor required complete jobs onschedule prepared estimates administered budget tracked expenses documented changes trained technicians networking pbx fiber techniques monitored team performance assess training requirements areas need improvement met senior management determine needs develop roadmaps investigated addressed system issues enhance usability improve functionality developed provided technical solutions daytoday operations longrange strategic planning scheduling finance system users collaborated client interdepartmental peers transform client requirements turnkey solutions prepared maintained project budgets complied schedules avoid penalties senior field service technician 012006 112012 karaman communications city state managed onsite offsite installation repair maintenance test tasks reviewed aspects job upon completion alleviate equipment failure prevent callbacks discussed recommended service options customers explained costs involved provided troubleshooting repair support number customers weekly trained supported new hires resulting better understanding process flow safety procedures diagnosed errors determined proper solutions completed partial full dismantling equipment quickly repair replace defective components restore functionality reviewed technical documentation complete equipment maintenance repair telecommunications education central carolina community college sanford nc mcse program completion certificate ecpi university virginia beach va professional development completion certificate professional development network completion certificate professional development security completion certificate professional development eta fiber optics certification bachelor science information technology security bs 052024 campbell university buies creek nc ccna cisco certified network associate ccna cisco certified network associate security certifications