experience claire moen 573 muller view chicago il phone 1 555 491 8514 information technology technician level boston 122014 present may serve technical team task leader maintains current knowledge relevant technologies assigned creates maintain user network access provides end users training log password confidentiality applying endorsing existing procedures software asset management hardware asset management services assist support guidance infrastructure team performs system backup restore necessary maintain logs system backup recovery accurately performs duties functions necessary efficient economic operation department assigneddirected information technology technician san francisco ca 062010 102014 servers network security provides pcs peripherals hardware software troubleshooting support maintain client environment continental standards utilizing management tools like landesk hpam ad hpsm provides promotes technical guidance end users strong knowledge networking vlan configuration develop implement standard operating procedures training regards operations develop website structure prepare documentation population implement maintain web sites information technology technician dallas tx 092004 052010 documents complete requests work order system create maintain user accounts respond requests technical assistance person via phone electronically valid us passport expire throughout deployment support overall identity management via performance maintenance technical support local area networks lan wide area networks wan outside cognizance navymarine corps intranet nmci modify implement maintain web based information systems links perform necessary modifications computer systems conform local dod configuration policies software versions hardware components education skills clark atlanta university bachelors degree computer science day day operations responding support requests technical issues via email phone electronic medium continental incident management system accountability accepts personal responsibility decisions made role team member adaptabilityflexibility meets changing conditions situations work responsibilities accepts constructive criticism suggestions makes reasonable effort apply mentoringcoaching assistance leads supervisors hisher benefit deals anger frustration disappointment mature manner maintains professionalism conflict situations seeks solutions acceptable ethics integrity earn trust respect confidence coworkers customers consistent honesty forthrightness professionalism interactions writing skills create clear concise grammatically correct documents email defect tickets testing results use spell check format information logically help readers quickly understand writing software testing quality assurance break data component parts understand nature relationship parts recognize underlying principles patterns themes array related information determine whether additional information would useful necessary critical thinking absence clear guidelines information use judgment critical thinking infer appropriate meaning form conclusions necessary resolving problem issue successful candidate experience technology licensing installations maintenance repair work computer equipment ie end users computing devices communications equipment local