jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary highenergy individual focused promoting customer satisfaction exceptional service courteous professional great sense humor customer service positions 10 years least 8 upper management knowledge use cash management counting verification inventory invoices ordering entering verification good use time management skills work pressure complete tasks deadline work others alone enjoy building rapport coworkers trainees clients alike highlights inventory profitsloss troubleshooting responsible team 25 employees performance tracking evaluation accomplishments decisive leader team building employee engagement promoted manager 18 months consisting 4 promotions time frame mentored 3 assistants per year minimum efficiently operated store 6 weeks without general manager loss shift manager producing higher sales issues set successful hires kept store aor ready outside help played key role complete store remodel reopening 2014 experience 042015 082016 senior agent fedex gainesville ga provided accurate appropriate information response customer inquiries demonstrated mastery customer service call script within specified time frames properly directed inbound calls phone queues improve call flow addressed customer service inquiries timely accurate fashion developed rapport customer base handling difficult issues professionalism built customer loyalty placing followup calls customers reported product issues provided cross training fellow staff members monitored daily activities 15 customer support representatives senior agent provided high level product leadership support representatives superioreffectively communicated team members maintain clearly defined expectations resolved customer questions issues complaints 072010 042015 assistant manager mfa oil columbia mo conducted daily preshift weekly departmental meetings ensure organizational efficiency scheduled directed staff daily work assignments maximize productivity continually monitored restaurant counseled disciplined staff necessary took appropriate action ensure food quality service standards consistently met assigned tasks oversaw direction employees ensure compliance food safety procedures quality control guidelines optimized profits controlling food beverage labor costs daily basis consistently maintained high levels cleanliness organization storage sanitation food beverage products ensure quality developed maintained staff provided hospitable professional service adhering policies business initiatives communicated well used strong interpersonal skills establish positive relationships guests employees greeted customers restaurant drivethru took rang orders handled payment thanked customers continuously moved stations ensure great customer service wait times kept minimal possible 112007 032009 comanager fiesta mart carrollton tx conducted daily preshift weekly departmental meetings ensure organizational efficiency scheduled directed staff daily work assignments maximize productivity developed maintained staff provided hospitable professional service adhering policies business initiatives communicated well used strong interpersonal skills establish positive relationships guests employees counseled disciplined staff necessary 012004 112007 manager education 2004 jones lange lasalle inc tampa fl conducted daily preshift weekly departmental meetings ensure organizational efficiency scheduled directed staff daily work assignments maximize productivity efficiently resolved problems concerns satisfaction involved parties exhibited thorough knowledge foods beverages supervisory duties service techniques guest interactions assigned tasks oversaw direction employees ensure compliance food safety procedures quality control guidelines optimized profits controlling food beverage labor costs daily basis consistently maintained high levels cleanliness organization storage sanitation food beverage products ensure quality assisted coworkers managed food produce receiving process 100 accuracy greeted customers restaurant drivethru took rang orders handled payment thanked customers continuously moved stations ensure great customer service wait times kept minimal possible high school diploma general kearns high school kearns ut completed high school diploma general study excel dance arts main focus beyond main classes