experience education skills veda kuhlman 1164 carter pass philadelphia pa phone 1 555 217 9006 information technology services director philadelphia pa 122015present maintains technical managerial currency continuous learning responsible overall performance unit including budget resources timeframes scope outcomes manages oversees unit work activities including planning budgeting reviewing personnel actions coordinates unit participation major universitywide technology development implementation projects collaborates actively across libraries services units academic units support units reviews new softwarehardware offerings trade literature order identify technologies strategies interest university client community departments represents unit higherlevel university committees policy development groups crossunit management coordinating committees crossunit initiatives represents university external boards committees related unit responsibilities communicates strategy plans throughout organization including management groups professional staff information technology services operations manager phoenix az 122010082015 participate planning process including justification planned staffing levels responsible maintaining safe workplace ensuring safety highest priority workplace manage staff direct indirect resources assigned operations maintenance tasks managing staff levels forecasts work continuous performance improvement initiatives coordinate business approval production migrations infrastructure changes provide leadership critical issue resolution coordinate select initiatives within cjflcci operations groups supervisor information technology services chicago il 042004082010 takes personal responsibility making tough decisions meeting commitments ensuring expected results achieved proven leadership defining developing supporting technical infrastructures business applications create empowering enriching work environment maximum performance results basic computer proficiency working knowledge microsoft office word excel outlook actively solicit encourage innovation process improvement varying points view stay selfdirected focused activities outcomes benefit customer understands applicationinfrastructure affects overall towson university bachelors degree business proven experience working zuora billing experience cloud platform design usability would desirable evidence problem solving skills action combined excellent customer service skills excellent written verbal communication skills knowledgeable sales pipeline management sales revenue quotas strong customer interface presentation skills customer focus attitude solid understanding avanade solutions microsoft products technology services accenture industry solutions competitive offerings able skillfully navigate negotiation phases able leverage network inside outside contacts increase influence proficient account planning skills utilizing global standard account plan document strong understanding software development lifecycle sdlc exposure software development projects proven ability act intermediary business stakeholders technical development teams