professional summary jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom driven motivated customer service insurance specialist offering indepth experience administration vital business projects processes excellent communicator project manager strengths daily operations management workflow improvements customer service seeking work established company stable growing field position increased responsibility thrive dynamic fastpaced environments skills excellent multitasking ability advanced oral written communication skills insurance policy coverage knowledge administrative background work history agent advocate proof loss adjuster take 5 oil change missouri city tx answered questions posed insured attorneys 072016 112016 evaluated evidence ultimate goal creating positive outcomes clients claims accurately documented researched resolved insureds issues mastery customer service insurance management systems databases defused volatile insured situations calmly courteously named management handled claim specialist work specifically insureds complaints resolve issues quickly efficiently effectively managed highvolume inbound outbound customer calls met exceeded service quality standards followed compliance guidelines respresented allstate flood department ensured prompted delivery proof loss documents insureds claim payments exocutive administrative assistant cm financial new york life city state answered customer telephone calls promptly appropriate manner managed executive calendar coordinated weekly meetings calculated quotes educated potential clients insurance options followed customers unresolved issues maintained computer physical filing systems received screened routed incoming calls handled incoming business client requests information 102013 052016 assessed urgency priorities accepting declining appointments meetings ceo coordinated scheduled arranged meeting travel calendars including business social events asoistant manager pier 1 imports city state 032012 102013 generated repeat business exceptional customer service hired trained evaluated personnel sales marketing examined merchandise verify correctly priced displayed interviewed job candidates made staffing decisions counted cash drawers made bank deposits assigned employees specific duties best meet needs store promoted team leader assistant manager within 3 months created visual marketing styled window displays certifications education assembled promotional displays including quarter fullsize point purchase displays property casualty adjusting insurance license 0693899 life health insurance license 0693899 auto adjusting license state farm auto certified state farm basic user training certification california fair claims act certification 2017 nicta classic car fraud certification 2017 catastrophe fraud certification 2017 high school diploma murphy high school