summary jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom position offering opportunity advance field management extensive experience management customer service outside inside sales highlights skills microsoft word powerpoint outlook excel accomplishments current 40 grade average office excellence award top sales award employee year 2002 2005 presidents top sales award employee year presidents club winnerplaya del carmen mexico 2007 recognition top sales representative sales team experience testing administrator riley projects city state 082014 current responsible overseeing electronic testing centers assist client job placement work welfare program tabe capscopscopes program protect integrity testing process preventing cheating assist overall performance measurement staff center provide social services assistance lowincome clients providing gas cards clients currently participating snapchoicesawwd tanf education miocattorney general child support officer ii texas attorney generals office 072011 092013 conducts interviews phone custodial noncustodial parents relatives attorneys interested individuals gather necessary information verify facts establish child support case explain procedures child support processing keep accurate information establishes parentage andor enforceable support obligations consistent california child support guidelines locates absent parents performs child support enforcement activities compel compliance court orders ensures information entered accurately case record monitors evaluates payment performance reviewing payment records verifying payment history custodial parent accordance state directives initiates appropriate legal action collection arrearages needed review documents compliance statutes court decisions legal authorities recommends appropriate corrective action program improvement plans prepares various correspondence attends meetings conferences seminars training assigned various capacities including participant trainer assists attorneys performing variety paralegal investigative tasks case preparation initiates fraud referrals recommends case closure following specific guidelines create maintain child support files according state federal regulations established procedures updates records filing systems ensure accurate data kept assigned child support cases perform related duties responsibilities assigned ofoice manager kool smiles hired front officeback office staff calculated submitted payroll 052010 092010 completed administrative tasks billing pricing adjustments refunds customer service scheduling bookkeeping disputes managed two dental office locations company medicaid private insurance billing tracked revenue reported weeklymonthlymonthlyannual sales numbers resolved customer client complaints ordered general medical supplies set appointments hired front officeback office staff pl report reporting responsibilities account services commercial sales residential sales supervisor 072001 2010 suddenlink business services supervised sales retention account services make appropriate recommendations sales team team members develop sales ability handled customer inquiries complaint recruit select office staff biweekly payroll planned organized sales events assisted sales manager providing professional excellent level customer service existing new customers assisted sales rep questions concerns productservice questions supervised sales representatives created reports showing sales install adherence attendance monitoted calls provide feedback reps regarding quality assurance delivered positive feedback employee rewards customer recognitions employees associate applied science ba degree business administration tyler junior college tyler texas leodership certification business administration trinity valley college 2015 business administration information technology pc applications management 101 managing within law training office managers training atlanta ga business communications ivy bridge tiffin university business communications skills administrative billing bookkeeping payroll customer service filing front office information technology insurance leadership law legal management quality assurance scheduling reporting supervising