jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary driven leader experienced assisting executives raising funds various projects activities dedicated building longlasting relationships business partners skilled maximizing client bases enhancing performance increasing efficiency exceptional leader experienced creating integrating business plans strategies procedures dedicated setting goals focused performance growth dedicated operations specialist wellversed establishing policies promoting companys vision seasoned customer service professional competent organizing deliveries dispatching drivers resolving customer concerns detail oriented responsive adaptable changing conditions proficient exceeding informing others company regulations procedures skills benchmarking new business development multisite operations organizational leadership administrational leadership corporate administration staff development pl responsibility schedule management purchasing planning cost analysis savings policyprogram development profit loss accountability crossfunctional team management supervision training employee development proficient microsoft word excel office 360 data entry calendar management experience 012020 012022 operations management specialist columbia university new york ny hired trained evaluated retained highperforming effective diverse team embodying organizational culture accomplished leader skilled maximizing employees skills knowledge achieve highest performance goals developed operational policies processes guaranteeing staff maintained compliance federal state local laws regulations maintained productive relationships communication channels across organization led organizational development changes enabling organization better respond adapt industry market changes served strategic advisor functional expert critical strategic operational matters led employees develop highperforming diverse teams deliver ambitious goals objectives developed highly effective working relationships departments positive constructive leader fostered proactive attitude futurefocused thinking among staff fastpaced environment monitored outcome measures program outcomes performance improvement revamped internal procedures clearly defined structure resulting higher quality services cost reductions prepared financial reports including budgeting profit loss legal analysis reviewed analyzed interpreted financial statements expanded business operations new process development strategic planning orchestrated short long range strategic plans direct financial progress business conducted financial forecasting explore strategic options develop creative solutions complex business issues 122018 012020 customer service manager 022015 092018 wastequip mount sterling ky delivered fast friendly knowledgeable service routine questions service complaints established positive rapport customers managers customer service team members maintain positive successful work environment assisted staff resolving complex customer issues implementing targeted solutions investigated sensitive customer service complaints delivered prompt resolution customer satisfaction assisted customers making payments accounts setting payment plans upheld strict quality control policies procedures customer interactions evaluated authenticated returns exchanges voids interviewed hired trained new qualityfocused customer service representatives set clear expectations helped employees pursue optimal paths achieving target provided outstanding service new longstanding customers attending closely concerns developing solutions reviewed customer account information determine current issues potential solutions customer service representative manager alorica inc saraland al trained staff provide excellent customer service challenging customers promoted clean safe friendly work environment employees guests coordinated schedule maintain appropriate staff coverage routed calls multiple sites correct personnel assisted complex cases led department supported team leads process personnel needs completed leaves absence time requests department transfers promoted high customer satisfaction resolving problems knowledgeable friendly service remained calm professional stressful circumstances dealing unhappy customers effectively diffusing situations treated associates fairness respect providing recognition accomplishments demonstrated excellent communication skills resolving product consumer complaints planned optimized warehouse work processes improve fulfillment system efficiency completed thorough opening closing shift change functions maintain operational standards day oversaw efficient receiving inventory management keep stock within optimal levels maximized warehouse efficiency dispatching crews coordinating optimal daily schedules provided leadership insight mentoring newly hired employees supply knowledge various company programs planned implemented layout enhancements promote efficiency maximize space utilization developed mentored team members provide hospitable professional service adhering established service models crosstrained every store role maximize operational knowledge addressed internal customerrelated issues day affected strategic resolutions 022000 012014 support specialist supervisor community access unlimited city state consulted via telephone understand user problems run testing scripts ask probing questions locate root causes documented repair processes helped streamline procedures future technical support actions set new desktop systems configured laptops incoming employees loaded required software server permissions disassembled computer systems troubleshoot resolve hardware issues upgraded laptopsdesktops improving speed performance maintained composure patience face difficult customer situations applying deescalation techniques positive customer support installed configured set pcs stores optimal operation reporting supported employees advanced troubleshooting helpdesk tickets assisted technical support process refinement improve customer service support supported customers data connectivity issues assisting troubleshooting steps rebooting hardware assisted endusers software hardware troubleshooting determine causes system malfunction backed data evening helping alleviate lost information following malware incident updated reconfigured existing new computers current software operating systems assisted online users via live chat web conference phone resolve issues related software system use access responded support tickets within established timeframe improve customer service education training 051998 high school diploma plainfield high school plainfield nj 032004 master liberal arts union county college cranford nj