jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary overall 13 years experience sap basis administration sap hana db technical operations solution architecting cloud certified inmemory architecture datamanagement prof dr hasso plattners open university adhere business process work closely different teamsdepartments document various issues create rca report submit customer performed security audit customer systems sox compliance consolidated information gathering process various teams changing current process documenting issues preparing rca documents customer issues share information sap board members products innovations area 5 years project lead role includes customer escalation handling people management experienced various sap technical projects includes design planning support excellent analytical troubleshooting skills project management staffing capacity planning mentor coach expert estimating tco ensure maximum roi preparing rfp participated design implementation support golive post golive sap projects experienced professional sap hana db installation upgrade performance tuning knowledge project lifecycle phases software development functional design technical specifications data conversion performance tuning mentoring end user training experienced landscape setup sap partner products isv implementation integration sap products conducted sap technical administration trainings internal external teams delivered sessions sap hana capabilities sap teched bangalore years 2011 2012 2013 work history senior sap technology consultant 102015 current publicis groupe philadelphia usa investigating rca root cause analysis hec hana enterprise cloud customers providing detailed report issue fix pi board members customers run security audits customer systems coordinating different technical teams includes various applications network operating systems find root cause issue analyzing hana db provide solutions issues supporting rca team getting issues resolved analysis customer systems propose best practices customers supporting escalated customers ensure issues addressed customer confident solution analyzing landscape design propose new solutions customer requirements s4 hana sap hana training support senoir hana database consultant 2014 092015 verizon communications helena usa primarily focused sap hana database administration architecting solutions customer location sap hana coe design setup support technical architecture sap hana landscape operations sap hana revision implementation upgrade planning execution support sap hana performance analysis tuning troubleshooting providing rca issues encountered deescalation architect dea projects escalation handling coordinating teams different skills working towards solving customer issues onsite experienced replication backup recovery high availability disaster recovery table distribution sap hana involved multiple sap implementations upgrades production support roles various flavors sap applications running different operating system database combinations services quality senior specialist 072011 2014 sap labs india city state india performed installation sap erp ecc 60 aix red hat linux platforms db2 95 database create business process documents diffrernt products review prepare technical specification docuements implementation projects installed supported sap solution manager aix db2 database involved landscape project planning new projects upgrade planning new dimension product implementation executed daily basis administration task sap os systems topic owner india software logistics tasks transport delivery daily auto imports preimports taktsprint based imports mentoring new colleagues team scale daily operational tasks make work independently sap basis technical services professional 2011 072011 ibmcity state india sap basis technical project planning resource allocation reporting progress stakeholders planning execution administration activities like system upgrade support pack update database refresh system copy scoping project execution project plan support senior managers capacity planning cost analysis coordination teams successful execution project preparing rfp new projects sap basis project lead 042007 2011 wipro technologies city state india project lead sap account responsible business growth technical consultation various customer projects onsite remote architect sap erp upgrade projects involved business discussions prepared project scope using asap methodology involved billing related activities along technical tasks senior software engineer 012006 042007 bristlecone india city state india installation configurations sap systems various os db combinations prepared system landscape design documentation preparation projects local client copy remote client copy maintaining r3 clients exporting importing table data 13trans define roles create authorizations sap r3 profile generator software engineer 022005 102005 ibm global services city state india created users assined roles supported security related issues educate customers authorization process troubleshooting systems performance related issues skills c c sql plsql operating systems unix windows linux solaris database systems sap hana oracle ms sql applications ms office word excel powerpoint project remedy selfstudy sql script hapdoop bigdata iot content marketing education bachelor technology btech computer science information technology november 2003 jnt university hyderabad