jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor profile accomplished professional 10 years experience hospitality industry results oriented breakthrough leadership champion consistent ability deliver superior results meet goals objectives recognized senior management outstanding leadership talent development analytical ability project management communication problem solving skills engages associates inspiring continuous learning skills development handson approach skill set multiple layers industry skills strategic thinker problem solver collaborative extensive customer service experience driven deliver dynamic role model coach mentor discrete motivated inspirational leader education michigan state university east lansing mi bachelor arts degree ba hospitality business management linkedin wwwlinkedincominjessicaqclaire affiliations freemason omega psi phi fraternity inc experience center diagnostic imaging director operations riverton ut 032018 current increased front office guest satisfaction score 932 ye 2018 963 ye 2021 increased overall guest satisfaction score 841 ye 2018 882 ye 2021 increased associate satisfaction score 707 2018 950 2021 maintained top 15 tripadvisor ranking since 2018 developed performance goals longterm operational plans maximized efficiency extensive process analysis interdepartmental collaboration monitored directed daily operations ensure workflow optimization identified financial drivers made key decisions impacted bottom line built executed tactical plans championed company mission directed daytoday operations spearheading implementation shortterm longterm strategies achieve business plan profitability goals managed company operations responsibility profit loss scheduling training inventory control implemented policies standard operating procedures managed quality customer service logistics established proactive inspired efficient team prompted positive company culture yielding employee retention increased sales delivered positive customer experiences implementing effective quality assurance practices collaborated staff maximize customer satisfaction streamline procedures improve bottomline profitability reviewed daily financial reports reconciled accounts keep information current accurate oversaw financial management budget management accounting payroll activities four seasons hotels inc operations manager austin tx 042014 032018 capex projects included 85 million rooms renovation project including newly design guest rooms integration staywell product 2017 leader market share 107 improved associate leadership index 89 7 year year increased house profit flow 101 103 delivered 34 increase greenyour choice initiative designed reduce carbon foot print promote increased utility savings championed 212k increase overall room upgrades drove additional revenue bottom line served breakthrough leadership champion property received award trip advisor green silver award aaa four diamond award lead weekly team meetings prompted collaboration delivered professional development expertise area general managers resulting overall increase regional operational profitability goals built team capacity coaching promoting numerous associates hyatt hotels corp assistant general manager san antonio tx 112009 042014 capex projects included 15 million total hotel renovation project including transformation new bistro market design assisted property leadership exceed budget goals 395636 served breakthrough leadership champion property achieved budgeted rooms department profit 35 growth previous year lead team achieve 1027 house profit key index improved total property flow increased associate satisfaction scores 85 98