professional summary skills jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom dedicated patient support specialistcustomer service representative professional history meeting company goals utilizing consistent organized practices skilled working pressure adapting new situations challenges best enhance organizational brand addition experienced patient support specialist eight years experience customerpatient services excellent reputation resolving problems improving customer satisfaction dedicated data entry support professional history meeting company goals utilizing consistent organized practices complex problem solving critical thinking business strategy microsoft office suite good time management safety protocols patient medical histories family patient support clerical support office operations work history patient support specialist hca lakeland fl assist enrolling least 1015 patients pharmacys program daily maintained energy enthusiasm fastpaced environment education proved successful working within tight deadlines fastpaced atmosphere provided assistance online patient portal account 072020 current processing least 50 patients prescriptions daily used wheelchairs stretchers movable beds move patients hospital locations quickly learned new skills applied daily tasks improving efficiency productivity maintained energy enthusiasm fastpaced environment packaged patients mailorder prescriptions set consultations pharmacists aided transferring prescriptions tracked patients mailorder prescription contacted dr office via fax requesting new prescription updating patient mail order address email phone developed maintained courteous effective working relationships used critical thinking break problems evaluate solutions make decisions account manager ascension health lakeland fl managed clients online stores accounts 072018 072019 help clients become entrepreneurs assisted becoming knowledgeable e commerce assist clients domainhosting detecting errors issues changing details within online website correspondence clients via email phone tickets fax provide assistance online training advocating extra voice company social media management used microsoft word excel spreadsheet google docs google drive often assist clients addressed problems accounting billing service delivery maintain enhance client satisfaction built strengthened longlasting client relationships based accurate price quotes customer centric terms oversaw new business development customer servicing secured highvalue accounts consultative selling effective customer solutions promoting compelling business opportunities addressed problems accounting billing service delivery maintain enhance client satisfaction liaised account holders various departments secured highvalue accounts consultative selling effective customer solutions promoting compelling business opportunities listened attentively client feedback worked product development team introduce new services analyzed account details usage sales data client comments enhance understanding effectiveness client needs managed 200 accounts reviewing mitigating discrepancies collaborating account holders clotomer care agent 052017 012018 concentrix built rapport customers effective precise communication assessed client needs recommended appropriate products modifications successfully assisted customers merchandise selection maintained excellent interpersonal communication skills complement proven creative problem solving capabilities recognized delivering quality service products order develop loyal customers resulting impressive sales directed inbound outbound calls advised clients appropriate equipment needs handled large volume calls professional courteous manner resolved billing questions disputes initiated customer calls performed data entry updated processing procedures notified users regarding changes applications helped 80 customers every day positive attitude focus customer satisfaction responded customer needs competent customer service prompt problemsolving addressed customer complaints mitigated dissatisfaction employing timely onpoint solutions logged call information solutions provided internal database educated clients account services resolved client inquiries regarding statement information account balances clotomer servicesales associate home depot frontier communications 012015 042017 handled high volume inbound outbound calls maintaining accuracy efficiency positive attitude creating payment arrangements accounts past due delinquent accounts used strategic planning replenish accounts proactively offered payment plans benefited customer company also processed payments interact customers daily utilizing professional mannerism skills researched accounts answered questions worked new customers developed credibility correspondence customers analyzed problems researched new followed existing disputes researched requests checked availability necessary recommended alternative products maintained positive company image difficult situations organized racks shelves maintain store visual appeal engage customers promote specific merchandise provided positive first impressions welcome existing new potential customers answered customer questions regarding sizing accessories proper care merchandise engaged least 100 customers daily effectively build rapport lasting relationships business administration management polk state college winter fl major currently business administration management high school diploma 062015 george jenkins high school lakeland fl maintaining 37grade point average managed graduate high honors also member medical academy received certifications home health aide cardiopulmonary resuscitation medical academy also became knowledgeable medical terminology honoree jessica murphy honor roll 1st semester year 2011 37 gpa extracurricular activities basketball team year 2012to2015