jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary experienced senior business analyst 18 years experience healthcare industry excellent reputation resolving problems improving customer satisfaction driving overall operational improvements eager contribute team success hard work attention detail motivated learn grow excel healthcare industry skills requirements gathering scope project definition conflict resolution requirement tracing business systems analysis business process improvement test lead software validation quality assurance testing defect monitoring test implementation jira agile agile automation benefits business process improvement business systems analysis business systems conflict resolution content documentation features functional mediator meetings newsletter processes process improvement protocols quality quality assurance requirement requirements gathering sales validation work history quality assurance testing business analyst 052001 012002 wellpoint inc city state enhanced user acceptance testing efficiencies partnering business area develop quality test scenarios actively participated requirement gathering sessions meet business needs assisted determining best route take satisfy stakeholder needs explained technical concepts nontechnical staff members easy understand language concepts acting mediator business areas conducted root cause analysis identify defect issues improve performance resulting cost care savings assessed business systems processes identifying areas improvement support future growth improved process automation enduser knowledge assisting operation experts creating updating current job aids documentation implemented user acceptance testing protocols consistently deliver high quality functional features minimal defects elicited stakeholder feedback input integrate process improvement create lessons learned communicated testing results release management stakeholders answering questions explain information ensure business needs met organized facilitated meetings testing teams throughout entire system development life cycle resulting efficient implementation projects andor small system change requests minimal defects reviewed approved level efforts new projects small system changes creating savings reducing total hours per project served subject matter expert nonstandard benefits coverage working closely sales team satisfy group requests aided membership retention created newsletter informative content monthly basis regards working virtual environment distributed members claim organization proactively identified current production issues impacting operations discovered user acceptance testing worked toward resolution resolve coordinated implementation projects small system changes production northeast monthly basis gathered composed reviewed business requirements education high school diploma 1997 north branford high school north branford ct early childhood education college eastern connecticut state university willimantic ct psychology college university massachusetts lowell general studies college gateway community college new ct work history quality assurance testing business analyst 052001 012002 wellpoint inc northford ct enhanced user acceptance testing efficiencies partnering business area develop quality test scenarios actively participated requirement gathering sessions meet business needs assisted determining best route take satisfy stakeholder needs explained technical concepts nontechnical staff members easy understand language concepts acting mediator business areas conducted root cause analysis identify defect issues improve performance resulting cost care savings assessed business systems processes identifying areas improvement support future growth improved process automation enduser knowledge assisting operation experts creating updating current job aids documentation implemented user acceptance testing protocols consistently deliver high quality functional features minimal defects elicited stakeholder feedback input integrate process improvement create lessons learned communicated testing results release management stakeholders answering questions explain information ensure business needs met organized facilitated meetings testing teams throughout entire system development life cycle resulting efficient implementation projects andor small system change requests minimal defects reviewed approved level efforts new projects small system changes creating savings reducing total hours per project served subject matter expert nonstandard benefits coverage working closely sales team satisfy group requests aided membership retention created newsletter informative content monthly basis regards working virtual environment distributed members claim organization proactively identified current production issues impacting operations discovered user acceptance testing worked toward resolution resolve coordinated implementation projects small system changes production northeast monthly basis gathered composed reviewed business requirements skills agile automation benefits business process improvement business systems analysis business systems conflict resolution content documentation features functional mediator meetings newsletter processes process improvement protocols quality quality assurance requirement requirements gathering sales validation