danielle oyewo call center representative contact danielleoyewoemailcom 123 4567890 pittsburgh pa linkedin career summary established call center representative 12 years experience looking role leverage problemsolving efficiency skills help ensure customer satisfaction company like jj furniture education high school diploma quaker valley high school 20042008 leetsdale pa skills collaborative verbal communication patient quick learner friendly organized work experience call center agent appleone 2019current pittsburgh pa answered 10 calls per hour exceeding target call rates 16 maintained professional friendly demeanor customers times receiving 130 positive customer reviews established knowledge protocols answering customer inquiries reducing wait times 7 minutes took 55 customer orders per shift made outbound calls delivery delays billing issues collaborated team 27 people call center agent medix 20102019 pittsburgh pa resolved customer call complaints within 24 hours reducing likelihood negative reviews 68 awarded agent year 2 times customer satisfaction spearheaded creation bulleted product lists potential solutions call staff reducing wait times 28 mastered conversational spanish ensuring 99 clients could communicate bilingual agent customer service representative planted 20082010 pittsburgh pa achieved 98 5star customer satisfaction rating friendly understanding patient attitude toward customers engaged 60 customers shifts beating call volume targets 27 implemented product recommendations increasing sales 17 2009 managed customer returns complaints understanding demeanor increasing customer brand loyalty executed customer questions resolving issues reducing need supervisor assistance 19