jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom career overview highly talented professional 10 years diverse experience financial services industry major strengths include outstanding relationship building project planningmanagement skills emphasis creative problem resolution excellent customer service highly analytical thinking dedicated identifying improving streamlining complex work processes thrives environments requiring ability effectively prioritize juggle multiple concurrent projects known flexible team player enthusiastic learner quickly assimilate new concepts hard worker committed achieving excellence excellent listener communicator effectively conveys information verbally writing qualifications strong analytical skills project management strong collaborative skills document management excellent problem solving skills technical skills accomplishments work experience 2014 current business analyst volvo car finance limited seattle wa acted liaison ivantage technology team ivantage business team facilitating requirement gathering meetings documenting requested features changes ensure timely effective development technology solutions facilitated requirement gathering sessions technology business partners developed requirement documents july 2014 update ivantage quoting platform developed designed user interface ui mockups illustrate business needs ensures business requirements met software developers clear understanding anticipated business results dictated business partners facilitated project intake meetings ivantage technology business teams responsible providing meeting minutes weekly status reports participated ui software demonstrations uat testing identify bugs opportunities improvement developed presented use cases potential insurance carriers integrated ivantage quoting platform investigated resolved carrier technology issues necessary acted business analyst agile salesforce implementation assisted core development team defining project deliverables monitored status tasks developed delivered status reports stakeholders department management budgeting planning purposes 2009 2012 2007 2009 2006 2007 maintained project sprint backlog agile salesforce implementation facilitated sprint planning daily status updates retrospective product demonstration meetings performed scrum master responsibilities requested senior project managers channel manager finger lakes technologies grp rockland acted liaison allstate bank managing relationships exclusive agents exclusive financial specialists field sales leaders capital florida new jersey new york northeast west central regions supported exclusive agents exclusive financial specialists providing product recommendations based upon customer case analyses quickly effectively solving producer challenges educated producers allstate bank products offerings participating informative vendorfairs annual regional meetings monthly new agent orientation classes facilitating training classes educating new financial specialists conceptualized operations workflow process helped engineer enhancements existing systems design allstate bank prepaid card project analyzing current operations processes identifying possible system department limitations mediating developers business analysts involved develop foundation product launch meeting coordinator bcd travel tobyhanna pa instituted dedicated meeting support team sales organization consisting 14 financial wholesalers 9 trainers developing implementing departmental strategy efficiently support 14 regions streamlining meeting material logistical support january march 2009 supported 40 regional kick meetings nationwide may june 2008 supported 45 regional kick meetings nationwide august october 2007 one week preparation time successfully supported 13 hybrid wholesalers coordinating 90 new product launch training sessions across us project coordinator south carolina job board mccormick sc supported financial sales organization 20 employees providing administrative reporting miscellaneous project support increased overall team efficiency proactively revamping implementing decommissioning outdated processes improved producer awareness utilization allstate financial wholesaling program developing welcome kit accompanying new producer callout campaign originating producer recognition program resulted 10 increase overall production 2005 2006 sales associate 2003 2005 steven madden ltd new york ny assisted financial sales organization 8 employees producer inquiries performed general office administration duties supported allstate agents exclusive financial specialists utilizing illustration software provide hypothetical life insurance annuity payout information prospective customers answering phone inquiries product details recommendations assisted preparing financial wholesaler sales proposals researching competitor information internet informed sales organization regional sales performance distributing weekly monthly sales numbers product line goal percentages operations relationship manager allstate financial city state represented operations overseeing relationships strategic account managers senior management sales division established maintained improved relationship operations sales organization 3 key wire house accounts ubs financial services ag edwards smith barney home office strategic account managers resolving complaints quickly anticipating customer needs reevaluating improving existing operation processes acted operations implementation manager coordinating new product product update launch plans strategic account managers information technology developers operations personnel increased processing efficiency decreased errors analyzing existing process flows identifying areas improvement presenting solutions managers subject matter experts within operations education training present ba communications depaul university chicago il communications 2006 harper college palatine il awards recognition employee 3rd quarter 2002 good hands award outstanding community service 2002 peer recognition award 2005 bravo award exceptional employee performance 2007 bravo team award exceptional team performance 2007 bravo team award exceptional team performance 2008 skills administrative engineer senior management financial general office home office illustration information technology insurance managing meetings personnel presenting processes producer proposals reporting researching sales strategy strategic phone workflow