jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary clientfocused social services professional background managing social work programs highly educated laws relating welfare crisis intervention determined employee years experience leading highly effective talented teams maintains composure diplomacy efficiency situations passionate developing facilitating programs support communities need collaborative analytical proven ability build strategic partnerships advocate clients advance change communities need skills social services crisis intervention referrals networking case management program development management written verbal communication client needs assessments data analysis program development customer service problem resolution relationship development team management business operations supervision process improvement work history legal advocate health insurance specialist 092013 current hopehealthbrockton provide traumainformed legal representation advocacy eligible hiv project clients manage caseload 100 clients complete proper documentation interactions supervise agency operations open enrollment medicare marketplace ensure clients access lifesustaining healthcare connect clients public benefits snap aabd cash tanf ride free medicaid act representative fair hearings conduct trainings outreach providers partners community members health insurance public benefits hivspecific legal issues coordinate staff inperson medicallegal clinics intakes mercy hospital tpan clients living hivaids engage diversity equity efforts within organization order ensure improved services outcomes clients targeted specific community groups wellness disease management information helped vulnerable individuals navigate complex healthcare system processed eligibility benefits verification authorization requests maintained confidentiality patient finances records health statuses social worker 082012 072013 hopehealth north kingstown ri provided casemanagement home visits first 90 days refugees arrival assisted clients enrollment applications appropriate public benefit options supported clients settling new home assisting apartment setup developed rainbow welcome policy protocol training teaching materials new lgbtq refugees facilitated donation drives winter clothing holiday gift giving interviewed clients families groups assess situations limitations issues implement services address needs offered therapeutic services crises intervention emotionally disturbed children adolescents advocated client rights sought solutions tracking monitoring legislation arranging attending meetings congressional lawmakers staff social worker 082011 062012 lutheran social services chicago uptown ministry city state cofacilitated mental health support groups individuals experiencing chronic homelessness conducted need assessments food pantry clients oversaw staff development indepth trainings workshops seminars learning opportunities referred clients appropriate team members community agencies organizations meet treatment needs developed created programs monitored effectiveness individual participant needs referred families shelters legal resources educational programs worked senior case managers coordinate team development activities trainings visual therapist 112007 082012 dr jeffrey getzell behavioral optometry city state led clients vision challenges due traumatic brain injuries autism spectrum diagnoses oneonone therapy sessions modified therapies client evaluated progress built collaborative relations supported children adults effort worked clinical psychiatrist primary care physician review patient progress update treatment plans documented patient information analyzing data interview notes test results identified diagnosed nature clients problems education social work university illinois chicago jane addams school social work chicago il mfa cultural anthropology carnegie mellon university pittsburgh pa ba anthropology art carnegie mellon university pittsburgh pa accomplishments insurance counselor legal knowledge familiarity broad range topics including employment consumer law confidentiality estate permancy planning transgender issues public benefits expertise expertise public benefits pertaining food medical coverage income employment trauma informed care support clients sensitive needs including homelessness lgbtq cooccurring disorders therapeutic counseling certified notary date number certified lcsw pending anticipated date guest teach graduate college classes presenting current legal disenfranchised community members advocacy micro macro levels edit certified notary state illinois lcsw pending anticipated date additional information