macy diamond 5 years leadership experience food beverage industry proven success decreasing operating costs implementing programs improve customer retention coffee enthusiast passion wowing customers excellent service delicious brews work experience manager witchy brews potions destin fl january 2016 present prepared weekly work schedules staff found suitable replacements cases staff absence ensured caf expenses within budget identified new suppliers decreased operational costs 15 received delivered caf supplies verified correct items quantities delivered took inventory caf supplies ordered new stock needed resolved customer complaints regarding food quality customer service suggested new menu items based customers preferences feedback identified strategies retain attract customers including implementing new loyalty system increased customer retention 25 deposited cash twice week mondays fridays maintained sufficient rolled coin small bills safe set completed roasting batches managed storage areas put away deliveries arrive counted closed cash drawers closing bundling money safe deposit reported maintenance needs ensured cafe employees complied health safety regulations delegated checklist tasks ensured completion maintained updated records daily weekly monthly revenues expenses advised staff best ways resolve issues customers delivered excellent customer service barista starbucks destin fl january 2013 december 2015 prepared served drinks 300 customers day answered customer inquiries brews flavors bartended hot cold beverages greeted customers provided information specials promotions setup advertisement displays new incoming merchandise beverages bakery items recommended brews flavors specific customer tastes demonstrated food drink beverage knowledge prepared espresso shots specialty coffee drinks regularly cleaned coffee machines tables chairs counters bathrooms surfaces replenished rotated front house items maintain proper inventory profile destin fl 985 4794037 macydiamondgmailcom instagramcommdiamond twittercommdiamond skills customer service inventory tracking scheduling communication payroll supply ordering education orlando community college destin fl 2012 2014 associates degree gpa 3740 edwards high school destin fl 2008 2012 high school diploma gpa 3440 certifications food handlers certification 2021 foodservice management professional fmp 2020