jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary administrative assistant 10 years experience providing comprehensive services pre post clients criminal justice system developed organized programs budgets reentry population extensive knowledge community resources assist client barrier remediation coordinated lawyers community civil rights assist participants legal services coordinated monthly job clubs implemented policy procedures field safety communication responsible performance evaluations host site provided staff development implemented intensive job readiness workshops risk adults developed program manual well created forms various programming activities highlights microsoft word excel outlook case management career advising general office skills cross training wia certification customer service works well divers population written verbal communication reentry services barrier removals employment specialist descalation conflict resolution 7c2 client track work force central accomplishments microsoft office proficiency excel spreadsheets meticulous attention detail resultsoriented selfdirected time management professional mature strong problem solver resourceful dedicated team player strong interpersonal skills understands grammar proofreading mail management schedule management selfstarter detailed meeting minutes workers compensation knowledge coordinated department functions team 50 employees increased office organization developing efficient filing system customer database protocols promoted deputy director 12 months employment successfully planned executed corporate meetings lunches special events groups 50 employees experience 032014 102015 deputy director job developer city eureka eureka ca planned meetings prepared conference rooms made copies sent faxes handled incoming outgoing correspondence posted open positions company social media websites organized files developed spreadsheets faxed reports scanned documents managed daily office operations maintenance equipment provided case management daily basis assists participants developing individual career development plan utilizing input participant therapist needed provide client support minimizing barriers employment arranged supportive services participants necessary collects organize information workforce central system coordinate client schedules activities reach employment goals supervise case load 70 clients wia enrolled certified participants qualify facilitated job readiness training workshops maintain confidential information participants maintained employment educational partnerships servicing youths bayview district assisted career goals participants participated focus groups assist participants better oversee coordinate aspects development implementation funded yeararound programs well funded programs manages program administration including ensuring achievement funding objectives high quality service delivery documentation reporting develop recruitment strategy screening protocols program hire supervise train program staff subcontractors order maintain competent team provide quality services participants develop life skills job readiness curriculums provide weekly facilitation workshops monitor program record keeping including participant files program records participate overall empowerment leadership development participants program 062010 112011 homeless services coordinator us government agencies independent organizations temple tx received screened high volume internal external communications including email mail created maintained spreadsheets using advanced excel functions calculations develop reports lists supported day day functions strategic partnerships aimed connecting homeless individuals families housing training services facilitated vendor purchases supplies services program participant maintained information files participants assisted preparation correspondence contracts reports grant applications coordinated transitional employment activities appropriate internal goodwill staff andor external partners distributed vouchers monthly basis provided assisted outreach recruitment efforts worked cooperatively goodwill collaborating agencies ensure data accurately captured recorded monthly quarterly annual reports assisted comprehensive access point daily basis 062010 032014 homeless services coordinator career advisor goodwill industries city state conduct intake interviews participants referred reentry navigator assists participants developing individual career development plan utilizing input participant therapist needed provide client support minimizing barriers employment assist obtaining background checks employment purposes collects organize information client track system coordinate client schedules activities reach employment goals supervise case load 2030 clients wia enrolled certified participants qualify document participants progress maintains appropriate case files accordance carf standards funding source requirements maintain confidential information participants managed receptionist area including greeting visitors responding telephone inperson requests information wrote reports correspondence dictation handwritten notes made copies sent faxes handled incoming outgoing correspondence organized files developed spreadsheets faxed reports scanned documents received screened high volume internal external communications including email mail 042010 072010 clericalreceptionist mercy housing city state provided administrative assistant functions duties staff collected rent payments entered data system typing filing answering phones customer service filling work order processing payments screening residents guests entering building recertified residents monthly basis requested maintenance work order called responsible opening doors garage 122007 092009 administrative support specialist amerisource specialty group city state supported reimbursement counselors patient assistance teams coordinating prescription distribution worked manufacturers mail order pharmacies vendor programs cover variety diseases process patient physicians request expedite urgent shipments medication patients prioritizes daily incoming program correspondences fax transmissions scanning documents document imaging system assign patient cases appropriate counselor education correspond counselors daily basis realistic time management certificate completion antisexual harassment certificate completion conflict intervention certificate completion gang intervention certificate completion alive free prescription training certificate completion first aid cpr certificate professional affiliations roots success certified instructor san francisco ca skills administrative assistant case management conflict resolution contracts counselor cpr client clients customer service client support delivery documentation doors fax filling filing first aid focus general office grant applications imaging leadership development access excel mail outlook microsoft word works reentry navigator patient assistance processing payments progress protocols quality record keeping recruitment reporting scanning strategy strategic answering phones time management typing verbal communication workshops written annual reports