jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary highlymotivated employee desire take new challenges strong worth ethic adaptability exceptional interpersonal skills adept working effectively unsupervised quickly mastering new skills organized motivated employee eager apply time management organizational skills various environments seeking entrylevel opportunities expand skills facilitating company growth technology planning technical support network configuration critical thinking relationship building skills problem resolution customer service planning organizing computer skills network infrastructure security 032018 current hoffmannla roche ltd arizona la microsoft office experience documented asbuilts network architectures according established processes suggestions workflow improvements introduced routebased ip network solutions handling engineering installation duties provided smooth communications configuring lan technology wireless access points controllers configured network equipment installations performed lifecycle refreshes performed postinstallation testing turnkey services optimized improved expanded upgraded network capabilities connectivity network monitoring tools conducted scheduled maintenance nonpeak hours uninterrupted service conducted security training employees threat spam malicious managed samsung security systems escort pc management v3 ahnlab antivirus malware detection system mds agent nasca document encryption system configured firewall system security network office network security 062011 032018 mega syariah bank indonesia city state maintained hardware software networks assisted installation upgrade servers configured installed routers switches 300 branches maintained company servers computers printers cables equipment managed documented network systems operational procedures responded client requests technical support phone email interoffice chat service optimized improved expanded upgraded network capabilities connectivity network monitoring tools performed tests newly installed hardware software provide components interface correctly network analyzed network capacity develop planning models identified reported resolved network security violations designed configured managed antivirus main server 300 branches created network monitoring center managed mail system dns proxy open source managed pabx ip phone analog configured managed checkpoint firewall school supervisor 082010 052011 fatahillah foundataion city state increased volume work maintaining high level accuracy quality assessed students understanding course material indepth tests exams assisted teachers class supervision organization lunch recess special activity periods communicated teachers school administrators build professional relationships monitored student progress assisted students teachers resolving problems analyzed designed implemented system information support education enhancement technical support consultant 082007 082010 digi telecommunications sdn bhd city state assisted customers various types technical issues via email live chat telephone handled customer service issues providing guidance escalating advanced support troubleshot hardware issues worked service providers facilitate repairs end users provisioned gsm 3g application system created daily report customer issues education training bachelor science management information systems 082005 budi luhur university jakarta hse general certification 2023 economic sharia fundamental 2014 cisco icnd routing switching 2014 linux redhat network security 2012 consultant service training 2007 cisco ccna fundamental university indonesia 2007 visual basic 40 training 2004 english first language negotiated languages malay advanced negotiated c1 arabic intermediate negotiated accomplishments created highly effective new program significantly impacted efficiency improved operations redesign topology interconnection network reduce management cost infrastructure migration warehouse project 20212022 integrated warehouse project 2023 b1 additional information im person taking good care company im working give best company always support give inovative ideas could help workflow company well organize person organization activity certifications hse general certification cisco certificate network administrator linux network administrator avaya system administrator cisco interconnection cisco network device routing switching visual basic 60 thales hardware security module hsm training