jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary dedicated customer service professional knowledge service delivery proven multitasking abilities committed maintaining professional relationships increase profitability drive business results skills capital resource allocation customer communication recommendations action stakeholder communication decision making process improvement business requirements bi tool system design spreadsheet development data analytics specifications documentation data mining accounting principles information flow management erp software documentation management requirements analysis verbal written communication data warehousing tableau administration management attention detail data modeling procedure development presentation delivery complex problem solving database management executivelevel presentations critical thinking business analysis technical support report generation data compiling statistical analysis machine learning ms office computer proficiency computer skills adaptability reading comprehension collaboration teamwork training development multitasking abilities written communication statistical analysis database programming sql data visualization presentations strong work ethic reporting tools data integrity validation analytical problem solving query tools data mapping python programming data science r programming customer service basic math microsoft office compassion interpersonal communication good telephone etiquette work history bposervice delivery consulting advisor 112015 112021 brattleboro memorial hospital brattleboro vt adp provides global human capital management various area human resources payroll benefits leave absence taxes healthcare reform 401k spearheaded lucrative book business worth 17m across 19 accounts maximizing revenue via client upgrades longterm contract renewals new business conducting user acceptance test roll userfriendly product line clients requests driving excellent client experience serving liaison client technical team elicit requirements enhancement product tools performs performed rootcause analysis input inaccurate data clients hr files allowing assigned clients surpass allotted 95 compliance rate established training basic advanced excel functions empowering 96 trainees gain software knowledge mitigating potential risk irs penalty 1095c 1094c reporting analyzing employees data formulate accurate monthly reports client virtual review created various excel documents assist pulling metrics data presenting information stakeholders concise explanations best placement needed resources trained employees software improve data management monitored use suggested improvements synthesized current business intelligence data produce reports polished presentations highlighting findings recommending changes produced monthly reports using advanced excel spreadsheet functions researched resolved issues regarding integrity data flow databases human resource manager 122013 042015 caci international inc los gatos ca logistics overtheroad freight haul east coast midwestern well justintime sequencing onsite assembly manufacturing kitting repackaging devised governed procedures policies related human resources uphold best practice ensure conformity federal state local regulations streamlined new hire process strategic partnerships external agencies acquire appropriately skilled employees improving organizations production 36 introduced reporting system update executive leadership turnover retention benefits eligibility hr expenditure developed implemented automated timesheet utilized across three divisions resulting substantial reduction payroll errors preparation time enhanced business efficiency 15 eliminated inefficient practices capitalizing lean methodology create audit business processes presided aspects human resources functions including maintained payroll benefits employees various locations diminished financial discrepancies expert program management maintained company compliance local state federal laws addition established organizational standards worked managers achieve compliance organizational policies providing clarifying information recommending necessary changes maintained optimal staffing levels tracking vacancies initiating recruitment interview processes identify qualified candidates educated management successful policy implementation enforcement actions prevent employee legal entanglements maintained current knowledge industry regulations legislation amend policies needed promote compliance technical writer 092011 012013 michelin north america city state second leader tire manufacturing worldwide designs engineers sells extensive variety tires various vehicles collaborated engineers project manager execution activities 20 projects within allocated timeframe adding 12 new machines production accessed engineers vendors formulate process mapping probability severityrisk matrix notifying production associates workflow potential hazards administered project milestone phases addition team changes clarity software activate purchase codes billing hours materials procurement every project phase reviewed blueprints existing machines collate data create bill materials well procuring parts build new machinery customs documents guidelines permitting 8 new machines ship factories outside us observed inprogress operations identify important steps technical instructions education master arts human resources management 122014 webster university st louis mo associate applied science accounting public service 122007 greenville technical college greenville sc bachelor science business administration 052003 southern wesleyan university central sc