jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom profile accomplished information technology business technical professional 7 years sap r3 hcm functional experience implementation customization testing interfaces reports support personnel administration organizational management advanced knowledge sap human resources organizational management benefits time payroll master data results oriented professional extensive expertise applying system development lifecycle methodology quality business solutions strengths include project management capabilities ability multi task effectively collaborate subject matter experts fellow analysts technical team members projects extensive problem solving decisionmaking skills coupled excellent teamwork interpersonal communication skills involved 2 successful sap module full life cycle implementations srm pep sap career qualifications experienced functional configuration customization maintenance sap hcm involving personnel administration organizational management extensive experience design implementation work flow organizational management om creating organizational units positions reports chiefs integrating ess remedy srm extensive experience configuration personnel administration using img creation personnel actions dynamic actions reasons personnel actions info groups info type maintenance features extensive experience complete system development life cycle include business requirement gathering process analysis design configuration writing functional specifications abap development testing deployment functionality sap hr modules non hr modules third party software experienced implementing inbound outbound third party software integration include remedy srm neo gov telestaff pep moodle ecc upgrade experience sap sempep service pack implementations extensively worked batch data processing using toolbox lsmw secatt scripts working knowledge reporting tools ad hoc query se16 data browser developing custom reports extract analyze system data possesses thorough understanding aspects human resources business process comprising life cycle employee including recruiting hiring employee maintenance payroll benefits promote maintain exemplary internalexternal team relationships manage expectations provide innovative solutions ensure flexible options designed meet trend setting department needs motivated team player cando attitude concern maintaining quality levels professional experience sap business solutions senior analyst 032007 current state maryland somerset nj team leadermember multisimultaneous technology projects original concept planning sessions customers requiring business improvement designs requirements successful implementation completion goals pertinent sap systems functionality sap application tools responsible managing system enhancements related hr division including personnel administration organizational management pepsem sap functional liaison customer organization tasked negotiating technical solutions projects behalf changing user needs manage shortterm projects author implement tables trees upgrades fixes simultaneously managing large scale 6month projects coteam member successful deployment new modules srm supplier relations management procurement part purchasing module pepsem personnel expenditure planning new budget component supporting human capital projects coteam member deployment third party software integration neo gov comprehensive recruitment system remedy customer ticket system telestaff fire uniform scheduling system moodle training learning system apply testingintegration testing creating executing test scripts documenting defects using quality center system software sap functionality changes subject matter expert primary trainer customers basic application features respond tier ii support following established policiesprocedures conduct root cause analysis identify customer problems resolve escalate issues necessary develop checklists user guides training documentation manual web enabled systems project coordinator involving scheduling tracking reporting assigned systemchange initiatives follow organizational sap standards full lifecycle projects recognized sap system expert one senior sap team members established contributions team member willing go beyond assist team members selfeducate advance technical knowledge special projects officer 072005 032007 city antioch antioch ca managed myriad special projects related departments payroll function supervised preformed performance evaluation assigned staff conduct daily staff supervision well documentation individual employee progress investigated researched gathered analyzed complex data detailed report presentations related projects prepared recommendations improvements solutions monitored developed personnel fireems budget coteam member employee hiring developed critical timetables collected information pertinent internal external requests including limited open records requests pending litigation issues coordinated department sections divisions identify correct payroll issues prepared written summaries reports presentations project reports action plans address identified problems developed implemented policies procedures related projects identified reported corrected hundreds errors within sap system improved accuracy overall production affecting 2800 fire department employees retrained staff sap system usage progressed novice expert level sap technician based primarily selfeducation accounting office technician 022003 072005 university texas san antonio business managers office city state assisted students class withdrawals drops refund policies procedures authored demand letters implemented followup necessary student nsf checks notified students business managers final appeal determination reconciled maintained agency accounts reviewed students residency determine appropriate tuition rates served cashier payment deadline periods collecting 125000 per diem successfully identified problems electronic check advance payment system prior student rollout authored procedures universitywide implementation advance payment system accounting technician 2000 022003 university texas san antonio payroll office city state assisted faculty staff questions regarding payroll functions regulations reviewed processed manual payroll vouchers authorization service agreements transitioned expense reimbursements electronic overtime vouchers verified bimonthly payroll finalizing distribution organized distributed 1500 monthly 300 bimonthly paychecks earning statements processed garnishments levy collections monthly distributed funds appropriate agencies trained new payroll staff university policies regulations payroll functions promoted reconciling four years hris system six weeks education bba tourism management 2005 university texas san antonio san antonio tx minor marketing