robert smith customer advocate phone 123 456 78 99 email infoqwikresumecom website wwwqwikresumecom linkedin linkedincomqwikresume address 1737 marshville road alabama summary 6 years experience customer advocate seeking apply skills obtained acquire new skills become valued employee asset employer skills fax copy machine multiline phone system customer service money handling cash register typing inventory control work experience customer advocate abc corporation december 2005 april 2011 assist member service department various inquiries inquiries included solving explanation benefits questions providing benefit policy information assisting locating doctors hospitals blue cross blue shield network focus client customers needs expectations ensure best possible information andor resolution provided manage customer relationship performing full range customer service functions use common courtesy discretion achieve customer loyalty review customers account information calls identify match customers needs appropriate product services utilize troubleshooting guides tier 1 troubleshooting calls require device assistance exercise sound independent judgement within established limits authority customer service representative abc corporation october 2005 november 2005 processed various transactions including money deposits withdrawals processed loan payments also keep record transactions throughout day computer database balance drawer every evening leaving job able utilize strong customer service skills learned ability work high paced stressful environment received numerous customer service awards critical quality accuracy high turnovers increased customer renewals utilized siebel software data entry customer service information accuracy quality control typed memos correspondence reports documentation including followup letters customers ensure questions addressed assure support throughout life membership created customer satisfaction survey utilizing microsoft word drastically reduce potential problems education free resume template copyright qwikresumecom usage guidelines