jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional profile highly motivated selfstarter seeking customer service management career advancement opportunity 19 years experience information technology telecommunications customer service call center support recognized strengths account maintenance problemsolving troubleshooting sales staff call center support analyst planningimplementing proactive procedures systems avoid problems right first time service levels qualifications strong analytical problem solving skills utilization creation databases spreadsheets adherence departmental policies procedures effective working relationships computer system software operations troubleshooting create complex queries analyze interpret statistics provide overview relevant experience sap hr ecc60 sap hr portal essmss abap webdynpro excellent working knowledge using ibm mac systems adp etime kronos collaborated executive management create viable programs system implementation coordination hr staff effectively launched applications enhance human resources systems efficiencies held responsibility installationconfiguration support along troubleshooting system diagnostics desktoplaptop computers wanlan remote systems implementing helpdesk ticketing system drive efficiency experience 092007 092015 hris sapsenior systems support analyst petco kemah tx 2006 032007 2000 032006 collaborated executive management create viable programs system implementation coordination hr staff effectively launched applications enhance human resources systems efficienciesheld responsibility installationconfiguration support along troubleshooting system diagnostics desktoplaptop computers wanlan remote systems implementing helpdesk ticketing system drive efficiency applied best practices software development staying abreast advances practice answered user inquiries regarding computer software hardware operation worked product designers product managers design user interactions applications analyzed created new configuration packaged software meet business system requirements installed performed repairs hardware software peripheral equipment following design installation specifications conducted computer diagnostics investigate resolve problems provide technical assistance support floor manager go dish comadministaff city state manage sales representatives total 900 customer accounts track manage sales margins account sales rep brand daily basis retail accounts assign sales revenue goals sales service reps two assistant managers sales clerks develop budget implement marketing programs write reviews direct reports member nineperson employment team accomplishments developed implemented series churn reductioncost avoidance programs initiated telesell presell program customers reconfigured sales staff 10 15 people series sales performance goals routing changes achieved average 15 quota since becoming floor manager customer service floor lead att texas city state responsibilities include selling assigned products within full share solutions customers assessing opportunities developing proposalspresentations meet client specifications closing associated sales using short long range marketing strategies strive customer satisfaction dealings focusing data ip technology growth acquisition revenue additional task assignments include coordinating sales tasks 1500 sales professionals covering 5 states texas oklahoma arkansas kansas missouri responsible 100000 individual corporate accounts supporting sales reps opening new accounts upgrading existing service quickly effectively solving customer challenges maintaining quality controlsatisfaction records constantly seeking new ways improve customer service key tasks working wireless devices blackberry enterprise management mobile applications brew qualcomm uione microsoft windows mobile symbian uiq nokia series 60 flash lite education 2004 technical degree cis 1997 techskills houston tx microsoft certified professional mcitp high school diploma klein oak spring tx skills abap active directory adp benefits administration budget cisco citrix closing com oral communication client customer satisfaction customer service customer support dsl erp executive management flash helpdesk hp human resources hr ibm internet explorer inventory ip kronos 5 kronos lan laptop computers leadership skills linux mac marketing strategies marketing mediation microsoft access microsoft excel microsoft office microsoft operating systems microsoft power point microsoft sharepoint share point windows 7 microsoft windows windows 2000 windows xp microsoft word migration ess enterprise network payroll persuasion presentations proposals quality quality control repairs retail routing selling sales sap sap hr sql server systems administration tax troubleshooting unix upgrading view vista wan windows server wordperfect written