jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary resultsdriven customer relationship management finance consultant 9 years handson knowledge financial services industry establish strong rapport internal external stakeholders keen eye details effective leading team adept analysis developing comprehensive financial audit reports growing brands exceptional service innovation professional eye problemsolving seeking winwin approach skills quality assurance expertise financial cash flow analyses process improvement strategies opportunities identification relationship building management debt credit management sales tracking experience financial planning expert social media savvy crossselling upselling business development client servicedriven team leadership collaboration problemsolving aptitude 122013 012022 client relationship management commercial banking crhhartington ne delighting corporate banking clients rendering financial advisory services professionally undertaking market activities increase client base referrals ecosystems delighted clients well strategic marketing facilitating international trade transactions requiring registering forms letter credit bills collection etc conduct risk analysis credit requests corporate clients understanding credit worthiness line organizations credit policies supervise approval loan requests managing loan portfolios well restructuring nonperforming loans crossselling banking products clients satisfaction centre participating internal audit exercises providing responses giving corrective action plans carrying investigations financial activities clients writing technical reports line central bank nigeria amlcft regulation 2009 knowyourcustomer used finacle database servicedesk salesforce salesforce dms document credit application management system manage client relationships met clients ascertain needs develop plans address current longterm goals contacted customers via phone email explore connections offer services cement relationships maximized sales efficiently managing eight sales representatives maintained longterm profitable relationships clients problem solving issue resolution recommendation new products services key achievements manage healthy loan portfolio n1 billion naira equivalent usd2 million minimal nonperforming loans recognized managing corporate base 900 delighted clients dormancy ratio less 10 way industry standard consistently maintained least 100 key result areas digital banking penetration rate 85 across corporate banking client base effectively managed bank branch 3 years added responsibility 2018 2021 time branchs deposit balance sheet grew 60 loan portfolio grew 100 branch consistently generated significant revenue also delivering satisfactory audit ratings also meeting team goals recognized sales staff sales conversion existing clients ecosystem year part team developed sales campaigns marketing initiatives expand acceptance digital prepaid cards part team facilitated migration customer relationship management tools finacle software also part team facilitated migration knowyourcustomer kyc tools conform central bank nigeria antimoney laundering combating financing terrorism banks financial institutions nigeria regulation 2013 coordinated sales training delivered sales presentations onboarding 082013 122013 pension contribution settlements stanbic ibtc pensions ltd city state settlement monthly contribution rsas managed retirement liability funds prepared monthly quarterly annual reports funds status worked successfully diverse group coworkers accomplish goals address issues related products services provided excellent service attention customers facetoface phone conversations educated clients rules regulations retirement plans answered related questions maintained thorough current personnel handbooks records 022013 082013 credit risk management stanbic ibtc bank plc lagos nigeria city state follow delinquent nonperforming loans clients facilitate repayment also restructuring loans meet realities prevailing conditions gathered information related assessment annual bad debt carry indepth reviews reviewed verified borrowers income credit reports property appraisals supplemental information prepare documents underwriting checked approvals established bank government lending standards determined completeness recovery documentation legal fees valuations lien searches loan packages evaluated small business commercial loans approval 062011 022013 production supervisor avon crowncaps containers plc city state completed production plan scheduling assigning personnel accomplished production results communicating job expectations planning appraising job results enforcing systems policies procedures ensured optimum staff productivity selecting orienting training employees well developing personal growth opportunities maintained quality service enforcing improving organization standards fostered spirit cooperation within departments maintained safe clean work environment educating directing personnel use personal protective equipment control points equipment resources compliance established policies procedures provided manufacturing information compiling initiating sorting analyzing production performance records data responding requests monitored steps process setting processing variables observing control points ensured optimum operation equipment scheduling corrective preventive maintenance regimes calling repairs evaluating new equipment techniques reported results processing flow shift production summaries key achievements played major role getting company iso 22000 certified food safety management system certified iso 22000 auditor food safety management system increased production output 23 within year combination motivated employees equipment uptime education training 122010 bachelor science chemical engineering obafemi awolowo university osun sate nigeria second class upper division certifications iso 22000 certified auditor food safety management system