jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary advanced operations manager offering 2 years experience proven success managing productivity quality assurance leadership highly skilled streamlining operations improving throughput continuous process improvement crossfunctional collaboration accomplished building highperforming teams inspiring staff achieve personal professional goals skills management information systems risk analysis management work flow planning raw materials packaging production data entry customer engagement telephone etiquette verbal written communication conflict resolution coaching mentoring effective leader delegation rf device usage team leadership labeling expertise computersavvy order pulling package preparation pick lists product location interdepartmental communication familiar rf systems safetyconscious flexible schedule quality inspection quality assurance operations manager 042019 current work history chi health little falls mn uphold fedex grounds safety culture supports related initiatives coordinate terminations coaching training recognition rewards performance evaluation management discipline addressing employee concerns staff productivity plans organizes staffs directs controls specific daytoday operations within station hub responsible assigning managing employees ensure safe efficient sortation packages facility minimizing operational cost maximizing operational quality including movement tracking administration trailers conjunction linehaul department applicable analyze operational performance direct observation interpretation reports collaboration others determines opportunities improvement key metrics executes action plans achieve results lead daily employee andor planning meetings ensure workforce communication understanding operational updates daily goals participate development responsible administering company employee relations strategies including maintaining confidentiality material matters participate development responsible administering company safety strategies programs investigates resolves andor escalates customer service issues appropriate responsible training new employees regarding job duties performance expectations ensuring compliance fedex ground policies procedures training requirements including limited training related quality assurance swak hazardous materials dock safety identified resolved unauthorized unsafe ineffective practices inspecting production areas regularly operatios administrator 082017 042019 fedex cross border elizabeth nj worked customers understand requirements provide exceptional service developed exceptional attendance record special attention punctuality preparation work upon arrival increased customer satisfaction repeat business relentless pursuit resolutions problems arising lost packages protecting company reputation loyal client base worked operations managers resolve problems improve operations provide exceptional customer service supported company maintaining work environment focused quality communication collaboration integration teamwork helped pilot new label research initiative resulting decrease lost untracked packages responsible assessment repackaging potentially damaged products utilized available reports searches locate information based damaged labels find original tracking number researches zonespecific information ascertain correct customer addresses assure timely delivery packages maintain customer satisfaction utilize provided equipment create scannable labels allow proper sortation packages manual automatic sortation systems achieved admin period october 2018 package handler 102015 082017 enjoy houston tx used handheld scanners physical logs accurately track item movements prevented load shifting damage using bracing strapping techniques kept storage areas organized clean secure fully protect company assets sorted items according destination assembled sealed loaded packages correct trucks quickly answered jobrelated inquiries supervisor delivered updates anticipated task completion times safely loaded unloaded packages using manual automated sortation systems used proper lifting techniques ensure safe work environment fulfillment lead 062013 112015 macys city state handled production duties including picking packing shipping orders assessed team member performance compliance company standards processed 200 orders shift consistent record meeting exceeding productivity targets prioritized tasks meet dynamic conditions changing company demands managed motivated monitored team 3 associates every shift trained new warehouse employees safety procedures provided updated safety manuals review purposes preassembled containers easily selected packing associates coordinated efficient organization palletizing transportation completed packages inspected ingoing outgoing shipments verify accuracy prevent errors reviewed printed tickets digital orders get item numbers merchandise locations alternated goods inventory observing firstinfirstout approach keep shelves organized properly stocked reduced fulfillment errors using rf scanners quickly pick items proper bins piloted process instore fulfillment including traveling train employees facilities oversaw transition rfid usage product tags ged hagerstown community college hagerstown md education