jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary organized consultant lends excellent communications skills assessment deployment initiatives dedicated team player knack juggling intricate technological regulatory needsbased roadblocks handson assessments focused spearheading key analyses progressive understanding skills change management content management system resource evaluation work planning prioritization client engagement process optimization client requirements assessment experience consultant 062008 current avalara inc nc state reports documentation goal setting subject matter expert forecasting reporting problemsolving timeline development performance assessments oversaw supervised onsite consultant teams liaised team business executives placed orders customer purchases personal inventory maintain consistent stock kept customer information confidential handled details accurately organized maintained filing document management systems coordinating archiving purging files developed administrative processes achieve organizational objectives improve office efficiency handled management communication executives taking making telephone calls reviewing prioritizing mail composing typing correspondence maintained inventory supply closet prevent shortages directed customer communication appropriate department personnel prepared packages shipment generating packing slips setting courier deliveries verified operation office equipment completing preventive maintenance requirements calling repairs controlled building access supplying key cards employees visitors answered logged incoming inquiries via phone fax email greeted individuals gathered medical legal histories obtained emergency contact information determined whether clients counseled referred specialists managed incoming telephone calls took messages directed callers personnel admin assistant ii 052007 062014 avis budget group chattanooga tn organized maintained filing document management systems coordinating archiving purging files developed administrative processes achieve organizational objectives improve office efficiency handled management communication executives taking making telephone calls reviewing prioritizing mail composing typing correspondence updated details company database keying customer contacts delivery dates maintained inventory supply closet prevent shortages coordinated project materials managing physical digital files monitoring spreadsheets updating reports directed customer communication appropriate department personnel tracked submitted employee timesheets accounting department payroll processing prepared packages shipment generating packing slips setting courier deliveries reviewed suggested improvements interoffice correspondence reports presentations liaised senior executive administrative assistants handle requests queries senior managers collected calculated reported expenditure statistical data inform senior management verified operation office equipment completing preventive maintenance requirements calling repairs verified data processing incoming outgoing checks wire transfers increase accuracy controlled building access supplying key cards employees visitors conducted initialized background checks potential employees senior commercial collections 091997 062014 pitney bowesimagisticsocena city state accepted processed customer payments applied toward account balances investigated billing discrepancies implemented effective solutions resolve concerns prevent future problems worked closely delinquent account holders collect reconcile accounts approved channels interfaced customers bring accounts current suitable repayment plans90 routinely contacted account holders balances 90 days past due resolve delinquencies oversaw disputes resolution reconciliation 100 client accounts including banks us states example state california 250k per quarter interfaced customers bring accounts current suitable repayment plans received sales contracts salesmen processed forwarded national head office completion fax copier orders education training high school diploma 051969 bishop conaty memorial los angeles ca bacteriology university california los angeles west los angeles ca accomplishments consistently maintained high customer satisfaction ratings recognized best employee commercial collections sensitive 911 disaster outstanding performance