jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary seeking management position utilizes strong experience skills achieve organizations sales profit goals wellorganized detailoriented individual manages high volume workload within deadline driven environment expertise establishing priorities coordinating work assignments control maximize productivity skilled working harmoniously associates resolving minor personnel problems experience staff performance evaluation creationimplementation procedural changes improve quality workforce outstanding customer service skills focus achieving top levels customer satisfaction skilled use ms word ms excel ms power point bilingual french creole guest services inventory control procedures merchandising expertise highlights loss prevention cash register operations product promotions accomplishments experience comanager 102011 2016 dynamite victor ny 120 employees 800000 weekly sales volume compile interpret reports ensuring maximum profits achieved seek high selling merchandise feature endcaps analyze revenue weekly forecast expenditures staffing needs supervise proper scanning outs make changes onhands replenish merchandise search reduce shrink look opportunities capture markdowns ensure store line company initiatives hire train supervise terminate hourly associates develop plans assist achievement maximum performance monitor give constructive feedback timely manner provide learning opportunities guidance support set clear expectations creating timelines performance metrics require associates adhere customer service initiatives create pleasant shopping experience customers daily meetings coaching walking computerbased training drive community awareness programs participating supporting community events ie soup kitchens cancer walks childrens miracle network enforce safety standards relating accidents stfs osha compliance work ecolab kay chemical prevent hazards compliance issues assistant manager 052011 112011 planet fitness haverhill 300 employees 150000000 weekly sales volume managed direct reports delegated monitored predetermined deadline measure quality hired trained developed appraised subordinates budgeted forecasted minimize shrinkage achieved sales target goals monitored controlled expenses several divisions ensured customer satisfaction retention analyzed market competitions building strategy ensure profitability implemented bench marking process merchandise instock level small business sales consultant 022008 042011 adp latham ny 20 employees 100000 weekly sales volume consulted customers recommend sell variety att products services meet customers needs provided customers positive sales service experience interacted multiple online systems speaking customers met sales quotas service objectives fastpaced call center environment team leaderservice delivery coordinatorsupervisor 062005 012008 lineage logistics springfield oh 108 employees 325000 weekly sales volume began csr promoted team leader roadside assistance division crucial evening shift provided guidance direction member service counselors realtime management call center floor frequently interacted dispatch aaa members servicerelated issues handled escalated inquiries members interacted dispatch resolve inaccurate information taken counselors issues served shift leader absence evening supervision coached call takers call quality issues arose performed new hire training operating system handled customer inquiries complaints billing questions payment services customer service representative 012001 062006 potbelly sandwich shop dearborn mi performed light typing clerical duties heavy volume phone calls assisted customers renewal application process shift leader 082002 112003 bump health peoria il supervised inventory verified quantity quality products received interfaced directly customers provide assistance resolve problems assigned identification numbers recorded items processed performed paperwork customer service team leader 062001 082002 nestle international santa clara ca 23 employees supervised daily functions store activity ensure customer satisfaction performed daily safety temperature audits adhering standards set health board interacted customers daily basis transferred monetary transactions business generated weekly reports profits loss within business shift manager 092000 052001 taco bell city state 12 employees handled inventory controlled cash maintained safe work environment coworkers managed shift instruction ordered products store customer sales closed store performed necessary duties department licensing liberal arts kean university liberal arts high school diploma hamilton high west work history education skills billing call center cancer clerical coaching customer satisfaction customer service direction fast instruction inventory team leader market meetings network operating system speaking quality realtime safety selling sales scanning staffing strategy supervision phone typing