jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom executive profile experienced business leader 20 years experience systems engineering focusing software engineering program management lead programs telecoms media banking public safety utilities ecommerce program management scrum agile engineering management account management vendor management service delivery management skill highlights release configuration management product management team building mentoring technical pre sales qa management core accomplishments program management program product manager 180squared iptv management platform initiated delivered core ossbss management platform managing iptv systems alcatellucent lead verizon oncue pmo team delivering go90 mobile media product launched october 2015 staff development built structured pmo deliver key business initiatives within verizon oncue developed team technical program managers become scrum masters agile delivery model professional experience head program management 072012 current cherry bekaert holland llp tysons corner va responsible software engineering program management implementation subscription media service running cloud based infrastructure lead oncue business systems pmo hands scrum master key business systems programs including program governance risk management change management technical requirement definition portfolio management partner vendor selection management define manage quality stage gates release production continuous improvement change transformation implementer using pmp methodologies director solution architecture 102010 072012 capital one hutchins tx group program director multi media iptv rd cross team program management architecture development product management validation business development professional services management iptv deployments tier 1 2 telecom operators pl responsibility iptv software programs group product managerdirector program management 062009 092010 180squared inc city state responsible program product management 180squared products release configuration management product releases product roadmap definition strategy define enforce quality standards processes escalation point contact customer software project deployment issues manage engineering resources meet customer demands project delivery support deployments technical presales customer solutions positioning engineering test manager consultant 022008 042009 airwave solutions city state uk manage multiple test implementation teams implementing tetra motorola dimetra public safety first responder communications system integrated command control gd92 interfaces provide guidance test process structure onsite project teams airwave project partners manage customer expectations project deliverables problem management escalation customer issues found validation service delivery contracts manager consultant 032007 022008 scottish water city state uk vendor management contract sla adherence production gatekeeper manage implementation new upgraded products applications development production created operational acceptance criteria framework implementing projects development production manage multiple projects hardware software delivered multiple vendors ensuring risk mitigated resources place projects plans accurate run books place production implementations service delivery manager chief staff 042006 032007 sigdev city state uk operational manager multi site contact center solution government services manage change production estate mitigating risk communicating contact centers outages impacts provide delivered services within defined measurable processes quality gates standard methodologies iso9001 itil major incident management communication root cause analysis identification manage 3rd party suppliers partners infrastructure software services manage contact center application software engineering team ensure projects resourced quality built deliverables produce rfi rfp responses bids submitted certified company iso90012000 operations applications support manager 032005 042006 jp morgan chase bank city state uk responsible daily operations application support key trading applications within investment bank managed team operate analysts across multiple global regions manage service delivery critical applications ensuring kpi bpi sla olas met tracked reported management mis manage production issues raised ensure incidents fully documented include full root cause analysis preventative measure implemented timely fashion education associate science computer science 1992 bell college technology hamilton higher national diploma computer science skills engineering management program management agile development