professional summary jessica claire 100 montgomery st 10th floor555 4321000 resumesampleexamplecom friendly management assistant commitment excellence 5 years experience effective collaborator bringing excellent customer service time management abilities talented building relationships managing records optimizing procedures maximum efficiency skills leadership customer service responsible supervision work history adaptability excellent work ethic computer proficiency management assistant first realty management somerville 032019 current boosted customer experiences delivering superior customer service issue resolution merchandising explained services products customers friendly engaging way delivered topnotch administrative support office staff promoting excellence office operations created updated physical records digital files maintain current accurate compliant documentation drove sales customer service assisting guests excellent service executed sales marketing initiatives increase revenue company drafted quotes confirmed orders managed transfers handle rental needs efficiently managed multiple tasks highvolume environment addressed guest complaints resolved issues promote satisfaction responded quickly customer inquiries answering questions offering insight products ccourse materials manager bank america corporation syracuse ny 072017 082018 upheld great standards leadership employees consistently leading example reduced financial inconsistencies assessing verifying billing invoices expense reports monitored 5 employees daytoday activities made plans rectify issues resulting customer satisfaction decreased inventory shrinkage driveoff daily cash discrepancies closely monitoring daily operations offered handson assistance customers assessing needs maintaining current knowledge consumer preferences maintained clean adequately stocked organized store streamlining daily operations introducing new procedures kept close eye department employees customers assess theft risks maintain loss prevention goals educated staff strategies handling difficult customers challenging situations assisted customers locating choosing merchandise store department walked department multiple times shift evaluate correct issues cleaning stock replenishment needs supervised endtoend stock management including examining incoming inventory merchandising shelves preventing shrinkage maintained focus busy times delegated tasks employees keep business running smoothly asoistant textbook manager uncp bookstore city state 012016 072017 implemented daily operating procedures keep store clean adequately stocked wellorganized kept close eye department employees customers assess theft risks maintain loss prevention goals maintained clean adequately stocked organized store streamlining daily operations introducing new procedures assisted customers answering questions fulfilling requests submitted reports senior management aid business decisionmaking planning effectively allocated tasks hightraffic times keep operations running smoothly employees focused offered handson assistance customers assessing needs maintaining current knowledge consumer preferences walked department multiple times shift evaluate correct issues cleaning stock replenishment needs decreased inventory shrinkage driveoff daily cash discrepancies closely monitoring daily operations fiicancial services representative state employees credit union city state 062014 122015 worked maintain outstanding attendance record consistently arriving work ready start immediately assisted customers setting closing accounts completing loan applications signing new services built strengthened customer relationships leveraging excellent interpersonal communication skills reconciled cash drawer resolved discrepancies completed highly accurate highvolume money counts via manual machinedriven approaches answered customer inquiries regarding account balances transaction history services charges interest rates performed customer transactions money orders cashiers checks deposits withdrawals processed customer transactions accurately efficiently executed wire transfers stop payments account transfers education bachelor arts american indian studies university north carolina pembroke pembroke nc 052014