sam williamson 2555 n ballard avenue seattle wa 98102 supporttechnical trainer phone 2535551212 email swilliamson32earthlinknet innovative technology professional takes pride building complex solutions basic technology getting companys technology investment recognized tenacious problem solver focused making technology work accomplished researcher turns challenges building blocks learn new technology master advanced skills streamline processes applies natural talent translate love learning love teaching helping others learn strengths capabilities software installation configuration problem solving technical troubleshooting testing quality assurance technical training diversity roles responsive customers patient respectful nothing technical outsmart stephen hes tech support guy front line people eric wells bi industry expert professional experience handsonbi llc senior technical leader 1999present technical lead small team fastchanging field achieved success multiple diverse projects exceeding demands learn quickly versatile take varied roles responsibilities enthusiasm interest primary roles included systems administrator database administrator technical trainer instructional materials designer software developer web developer business intelligence bi systems administration configuration management managed configuration uniqueintheindustry mobile learning laboratory lab foundation successful education program employed advanced configuration management skills operate many 20 incompatible conflicting software products single platform developed executed processes assure labs quickly reliably configured using rigorous testing procedures master machine ghosting protocol researched functionality elearning tools learned tools built complex prototypes demonstrated prototypes decisionmaking review facilitate tool selection prevented risks occur unlicensed software maintaining extensive list software licenses updates ensuring current versions negotiated vendors acquire complimentary licenses laboratory software business intelligence bi technical training learning laboratory management trusted aspects logistics transportation set mobile learning labs designed instructional materials matched features functions learning needs create high quality classroom experience delivered handson technical training product functionalities included data mining olap dashboards statistical analysis business analytics geospatial analytics query reporting data integration within one short year transitioned new instructor recognized member faculty enhanced learning infomation discovery creating sample data designing dashboards scorecards reports use lab exercises software design development built low cost data flow diagramming tool provided visual design work flow currently lacking commercial etl tools used existing tools create product independent etl database technologies created data quality auditing tool allowed users define data quality rules return confidence levels measures data quality