jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary 6 years experience business analysis system analysis retail health care insurance domain strong knowledge software development life cycle sdlc proficient rational unified process rup rapid application development rad experience object oriented analysis design ooad uml rational tools like rational rose based uml methodology developed sequence activity state chart use case class diagrams proficient writing steps use cases using uml notations user interface design experience web applications experience designing developing ntier applications msnetadonet aspnet web development experience gap analysis understanding asistobe business processes proficient gathering requirements smes jad sessions interviews questionnaire surveys highly analytical developing methods measures meet requirements solve issues arise project optimum use documentation avoid form miscommunication misinterpretation entire software development process understanding interpreting requirement specifications ability handle multiple senior stakeholders requirements experience implementing time boxing technique reduce scope creep effectively managed requirement creep flexibility allowed agile methodology experience customerclient interaction deep understanding business systems functionality technicality experience writing business requirement document brd detailed functional requirement document frd strong project management skills time estimation task identification scope management experience preparing requirements traceability matrix rtm part engineering exceptional knowledge microsoft office suite including word excel power point visio ms access expert creating mock screens using html xml javascript based user requirements proficient writing test cases test scripts ability facilitate user acceptance testing well conducting application training system users experience designing databases tables normalizing tables proficient writing queries using mysql oracle ability meet deadlines skilled cultivating positive relationship clients excellent written analytical problem solving skills deliver solutions stressful environments worked analysts managers developers testers complex projects full sdlc team player selfstarter excellent communication coordination documentation project planning interpersonal skills skills guest services inventory control procedures merchandising expertise loss prevention cash register operations product promotions work history 092012 042013 business analyst uhaul grapevine tx project reep retail pos enhancement project offering different promotions customers based loyalty category offer given pump customers fueling vehicle promotions based customer purchase history contractor gas station select type promotion online source website based loyalty category responsibilities worked interface users different teams involved application development better understanding business processes analyzed consumer surveys gave technical inputs business meetings worked project stakeholders define business requirements scope reviewed analyzed business requirements document derive functional specifications document assisted preparation system requirement specifications aided project manager developing project plan document schedule budget formed bridge project manager different technical teams effective presentations well verbal written communication initiated lead multiday jad sessions business users solely responsible documenting detailed functional requirement document frd attended weekly change request meetings document changes implement procedures test changes upon completion leveraged experience aiding business process engineering group conducting gap analysis extensively used uml diagrams use case diagram activity diagram communicate requirements used ms office suite word excel access visio power point outlook project tracking documentation presentation reviewed aspnet web application development team sole point contact business users developers requirement analysis testing phase created testing strategies test plans highorder testing based business operational requirements used testdirector testing requirements test cases reporting bugs work completion status conducted uat user acceptance testing provide end user training extensive golive assistance provide solutions users via phoneemail providing screen shots different screens helped understanding process much faster pace reviewed sql queries developed development team ensured queries optimal adhering standards environment ms officems visiodream weaver rational rose ms word sql queries html mock screens 092010 082012 business analyst uhaul great falls mt project 012008 082010 business analyst 012007 2008 uhaul greensboro nc human health care one nations leading providers medical dental vision life insurance benefits humana healthcare agent portal used insurance agents enrolling client generating quote individual group new existing businesses issuing policy client payment processing renew existing client online system agents sell insurance responsibilities application developer computer aid buffalo grove il india project education 2006 certifications btech computer information technology jntu hyderabad ap computer information technology mcts microsoft net framework 20application development foundation 2008 sun certified java 50 programmer 2007 member iiba skills aspnet microsoft net net aspnet 35 ado golive application development benefits budget business analysis business process c com css client data analysis databases database designing documentation dream weaver ecommerce email forms ms front page functional html insurance java java 50 jsp java script languages logic marketing meetings access c ms excel excel ms office ms office suite outlook ms power point power point microsoft project microsoft visio 2000 window 2000 windows xp word ms word modeling mysql operating systems oracle oracle 8i order management pos presentations processes process modeling programmer promotion prototyping rad rational rose reporting requirement research retail rup rational unified process sdlc scripting software design software development sql sql server 2000 sun user training phone testdirector translating type uml user interface utilities visio vision visual studio website workflow written communication xml