professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom experienced customer service manager brings 6 years applying exceptional customer service conflict mediation communication skills address diverse needs smoothly mitigate customer conflicts calm levelheaded strategies responsive resilient team leader adaptable resourceful mindset accomplishments supervised team 20 staff members skills data entry maintenance professional relationships calm professional pressure customer account management customer retention strategies customer feedback pos systems ordering platforms order refund processing online chat upbeat positive personality customer data confidentiality issue complaint resolution work history remote customer care advocate 082020 current taco bell florence sc needs assessment call documentation knowledge base understanding customer needs workload planning courteous strong service mindset efficient detailoriented upselling products services building customer trust loyalty responding difficult customers till counting technical support assistance helped large volume customers every day positive attitude focus customer satisfaction responded customer needs competent customer service prompt problemsolving assisted callin customers questions orders addressed customer complaints mitigated dissatisfaction employing timely onpoint solutions built longterm loyal customer relations providing topnotch service detailed order account service information resolved concerns products services help retention drive sales coordinated timely responses online customer communication researched complex issues logged call information solutions provided internal database educated clients account services resolved client inquiries regarding statement information account balances maintained accurate current customer account data manual forms processing digital information updates described product highlights benefits help guide purchasing decisions created customer profiles answering questions providing tailored experiences based interests agendas maintained superior quality reducing downtime maximize customer support meet revenue goals achieved longterm business objectives analyzing customer feedback process improvements eliminated inefficiencies educating training new employees best practices customer care procedures wrote proofed orders reflect proper pricing discounts coordinated logistics verified equipment shipment pricing availability food service team member 112013 052014 rentokil initial wesley chapel fl received orders customers input order management system prepared food orders support waitstaff team members set prepared cooking supplies workstations opening closing maximize productivity kept supplies sufficient stock assessing inventory levels reporting lower stock items communicated effectively customers plan large specialized orders providing customers recommendations samples response particular requests limited portion sizes used garnishes control food costs maintained clean trashfree workspaces maximize productivity safety strictly followed sanitation food safety guidelines required regulatory agencies company made food according standard recipes requested changes customer satisfaction learned teammates work tasks train backup replenished condiments beverages supplies maintaining cleanliness service areas plated hot meals salads aesthetically pleasing arrangements customer service manager 102010 042013 winn dixie city state resolved customer complaints prioritizing customer satisfaction loyalty trained regularly mentored associates performanceoriented strategies customer service techniques supervised employees assessed performances determine training needs define accurate plans decreasing process lags followed client requests resolve problems aided senior leadership executive decisionmaking processes generated daily reports recommend corrective actions improvements developed documentation logs implemented solutions generated submitted reports education bachelor business administration 062025 pearson home based progress obtains bachelor degree use stepping stone achieve mba associates arts psychology 052016 university phoenix home based member national society collegiate scholars