bpo manager robert smith phone 123 456 78 99 email infoqwikresumecom website wwwqwikresumecom linkedin linkedincomqwikresume address 1737 marshville road alabama objective bpo manager responsible managing multiple outsourcing projects per year conducting due diligence analysis incorporating findings creating project plan business case support move work stream reviewed skills compliance risk management work experience bpo manager delta corporation20032003 responsible drafting reviewing financial statements key stakeholders productivity savings business case responsible identifying process inefficiencies gap analysis responsible mapping process activities desired outcomes rectify operational inefficiencies responsible recommending operational improvements based tracking analysis responsible conducting interviews key business users collect information business processes user requirements responsible maintaining professional organized safe environment employees patrons responsible resolving staff member conflicts actively listening concerns finding appropriate middle ground bpo manager delta corporation20002000 responsible drafting reviewing financial statements key stakeholders productivity savings business case responsible identifying process inefficiencies gap analysis responsible mapping process activities desired outcomes rectify operational inefficiencies responsible recommending operational improvements based tracking analysis responsible conducting interviews key business users collect information business processes user requirements responsible maintaining professional organized safe environment employees patrons responsible resolving staff member conflicts actively listening concerns finding appropriate middle ground education free resume template copyright qwikresumecom usage guidelines