professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom reliable operations manager eleven years experience bookkeeping payroll financial management motivational inspiring team leader expertise scheduling customer relationship management inventory control resourceful methodical selfstarter skills problem anticipation resolution cost reduction finance accounting oversight recruitment hiring work history operations manager 112011 current fooda boston employee motivation training management team leadership multitasking prioritization established positive effective communication among unit staff organization leadership reducing miscommunications missed deadlines work implementation line system worked team create customized system improved tracking logging work issues investigated resolved departmental nonconformances set enforced optimized internal policies maintain responsiveness demands directed initiatives achieve regulatory compliance foster good manufacturing practices meet component quality standards formulated processes improve assistance support groups resulting reduction downtime financial loss updated resolved incidents managed accessorial charges objectively maximizing profit observed employees individual strengths initiated mentoring program improve areas weakness provided exceptional customer service customers decreasing customer complaints managed trained motivated personnel continuously improve knowledge abilities financial aid field assisted recruiting hiring training team members reduced financial inconsistencies assessing verifying student files error reports identified resolved unauthorized unsafe ineffective practices senior financial aid officer 062006 112011 keiser university boca raton fl provided financial aid counseling enrolled prospective students reviewed initial financial aid applications accuracy compliance reporting standards accepted processed account payments designed financial aid reward packages aligning contents individuals monetary logistical needs counseled students parents financial aid options program details helped individuals complete physical electronic paperwork fafsa represented financial aid office group meetings high school students parents authored presentations documentation distribution current prospective students processed federal financial aid verifications per department education unm guidelines presented financial aid workshops help groups students parents navigate process reviewed financial aid appeals issuing secondary final judgments award packages monitored financial aid award notices banner sis software handled customer complaints relative ease conducting research listening carefully taking appropriate action explained technical financial information applicants easy understand language supervised loan personnel motivated maintain customer service performance standards helped college students obtain financial aid loan programs financial aid officer 051998 052006 garys wine marketplace madison nj provided financial aid counseling enrolled prospective students reviewed initial financial aid applications accuracy compliance reporting standards counseled students parents financial aid options program details communicated prospective students illustrate available financial aid opportunities within degree certificate programs offered unm gallup complied state federal financial aid guidelines regulations represented financial aid office group meetings high school students parents processed federal financial aid verifications per department education unm guidelines collaborated admissions department facilitate application verification completion designed financial aid reward packages aligning contents individuals monetary logistical needs helped individuals complete physical electronic paperwork fafsa collaborated communitybased organizations increase economic diversity applicant pools cashiers 121993 051998 university new mexico gallup branch city state trained coached cashier team members checkout procedures strategies maximize customer satisfaction resolved customer issues frontline departments throughout branch institution employing strong operations knowledge problemsolving abilities modeled outstanding customer service held cashier team accountable consistently delivering expert support backed cashiers customer service employees questions rules refunds defective items education bachelor science university studies 052006 university new mexico albuquerque