jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary sales operations professional experience wholesale retail servicing loss mitigation mortgage banking industry expertise includes cold calling mortgage processing operations underwriting quality assurance developing refinance liquidation program mortgage servicing company core qualifications guest services inventory control procedures merchandising expertise experience risk specialist 022014 102014 amazoncom inc virtual location arizona az loss prevention cash register operations product promotions perform duties integrated partner home loans business leaders ensure appropriate awareness execution risk management process assist identifying designing executing appropriate risk management processes practices establishing wellmanaged business responsible standard risk reporting management including inputupdates various reports loan modification underwriter 082010 022014 sandvik chino ca review analyze borrower documentation determine income repayment ability assess borrower hardship analyze housing expenses determine proper loan resolution work loan modification underwriter chase bau hamp freddie mac fannie mae fha loans work loan remediation underwriter specializing post modification auditing remediation review recommended foreclosure prevention alternatives offered homeowner ensure investorinsurer guidelines followed analyze delinquency perform escrow analysis analyze modification scenarios proposals recommend appropriate loan workout reviewed default escalations foreclosure recession reviews duplicate mha files received 3 awards outstanding quality production mortgage refinance liquidations manager 022009 072010 channeladvisor berlin de manage pipeline current qualifying refinance candidates worked motivated candidates effort increase credit scores meet new mortgage guidelines work mortgage portfolio managers develop loan settlement borrower maintains profitability yield investor provide principal reduction borrower developed refinance program mortgage servicing company provide exit strategy qualifying refinance candidates order increase cash flow company third party mortgage investors performed due diligence mortgage created asset sheets showed borrowers credit mortgage payment histories employment previous appraisal values current market property values developed direct mail phone campaigns reach qualified borrowers attempt originate new loan borrower would provide tangible benefit coordinate flow refinance activity provide microsoft excel reports prodovis management 3rd party investors mortgage portfolio investors account manager 032008 2009 first community bank blacksburg va recruited physicians cold warm sourcing matched open permanent physician opportunities coordinated activities physician client interview process closing account executive 082007 032008 homecomings financial city state originated conforming jumbo altaa home equity loans mortgage brokers maintained monthly funding average one two million dollars loan acquisitions account executive 032007 072007 security national city state made cold calls banks acquired portfolios distressed charged 1st 2nd mortgage liens acquire distressed loan portfolios worked point contact banks due diligence team solve problems occurred due diligence process loan processorwholesale account executive 072004 042007 wmc direct mortgage company ge money company city state worked inside sales associate managing production team outside michigan sales representative helping increase monthly production volume five million eight million dollars nine month period worked mortgage processor largest team division loan processor monthly production volume increased 75 million 110 million dollars nine month period retail mortgage account executive 062003 072004 countrywide home loans city state worked subprime lending division originating purchase refinance home equity mortgage loans developed self sourced referral method utilizing 3rd party collection agencies new mortgage leads retail loan officer 112002 062003 citifinancial mortgage city state worked subprime lending retail office originating purchase refinance home equity mortgage loans highest producer office february 2003 bpo support analyst 042001 062002 bpo direct city state worked inside support help desk analyst freddie macs bpo software provided phone email support bpo appraisers needing assistance uploading bpos bpodirectcom education masters business administration business administration 2004 university phoenix dallas campus dallas tx bachelor science degree telecommunications marketing 1998 texas tech university lubbock tx telecommunications marketing professional affiliations skills