jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary highachieving management professional possessing excellent communication organizational analytical capabilities devises innovative solutions resolve business technology challenges eager advance business goals careful team management skills partnership development project coordination program leadership systems automation applications issue conflict resolution active listening leadership ms office problem resolution training training development organizational skills customer service team management confli conflict resolution data entry project management senior leadership support customer relations time management crossfunctional collaboration management remote employees mrp sable proficiency superior computer skills deadlineoriented meticulous attention detail education training charter university 012003 bachelor science business administration experience att communications project manager pmoscrum master city state 062018 current successfully brought projects ontime accordance budget quality standards consistently worked identify project risks initiate risk mitigation implement risk reduction action plans led daily scrum standups agile development sprint planning meetings multiple concurrent projects managed multiple internal outside scrum teams ensuring effective collaboration maila communication worked project owners end users prioritize feature development enhancements based critical paths business needs trained mentored team members best effective ways use scrum processes improve efficiency reduce production times assessed team metrics worked drive improvements innovate new approaches evaluated projects issues alleviating problems distractions meeting team goals worked gather customer requirements clarify specifications translate product backlog documented new features strategies well user stories criteria acceptance brought projects ontime accordance budget quality standards delegated tasks team member regularly assessing workloads complete tasks time within project parameters monitored facilitated scrum processes team meetings software development handled continuous project monitoring management including developing forecasts tracking expenses approving payments built strong community relations subcontractors vendors optimize cost savings complete timely preconstruction stayed current emerging technologies trends could benefit production process forecasted scheduled monitored project timelines personnel performance cost efficiency lead agile team development data warehouse business intelligence data lake cloud technologies within agile environment created project plans established timelines integral phases assigned appropriate teams managed workflow achieved rfp submissions completion deadlines schedule made changes project scope cost implemented effective change management processes keep project uptodate strong understanding project management methodology pmo standards enhanced development drove continuous improvement project delivery process providing strong program leadership assessed project risks devised mitigation strategies avoid potential roadblocks mitigated regulatory risks increasing guideline compliance clarification policies procedures departments furlows tax accounting bookkeeper tax preparer seasonal city state 111996 042019 stored copies completed returns related documents according company procedures business regulations determined clients eligibility tax credits abatements deductions careful research oversight supplied detailed tax documentation needed submit accurate corporate individual returns finalized processed paperwork local state federal government authorities responded state federal tax notices preparing written responses tax return amendments reduced errors associated missed tax benefits completing comprehensive reviews internal tax tax preparation documents informed clients potentially beneficial products services resulting additional business opportunities analyzed information assessed liabilities deductions according relevant tax code produced us state income gift tax estate tax returns individuals liaised clients tax authorities irs representatives produced work papers lead sheets tax projects payment estimations supported work seniorlevel accounting tax preparation professionals maximize office productivity helped clients integrate new tax software accounting software worked successfully diverse group coworkers accomplish goals address issues related products services collected detailed information required paperwork clients complete tax returns worked closely team members deliver project requirements develop solutions meet deadlines pike county water authority human resource managercustomer success service delivery manager city state 082002 062018 advised leadership hrrelated issues including vacation sick time benefits job services employment discrepancies managed fullcycle human resource operational activities maximize hr employee performance developed hiring recruitment policies drive transparent fair hiring process selecting candidates basis merit relevance job candidates supported top talent identification processes interviewing candidates executing onboarding orientation benefits processes provided ihr consultation services leadership department heads held exit interviews documented information discussed employees created implemented exit interview program process created succession plans promotion paths staff boost passion reaching goals objectives f organization formulated formulated corrective action plan analysis management feedback consultation employee achieved desired work environment performance proactively advising guiding employees best practices overseeing hr training supervised guided personnel eliminate downtime boost productivity facilitated strategies planning productive partnerships leaders advised management development staffing equity plans oversaw address customer requests friendly knowledgeable service support drove customer escalations resolution engaging directly clients revised department schedules maximize coverage peak hours scheduled appointments meet customer needs resolve key concerns prepared documentation reports logs identify manage sales metrics support process driven activities negotiated short longterm contracts sales associates franchisees customers communicated effectively clients phone calls online meetings maintain satisfaction keep parties current changing environment assessed customer issues researched solutions implemented corrective actions maintain high satisfaction oversaw daytoday office operations including receiving organizing correspondence answering forwarding calls creating business letters records maintained impeccable office organization support efficiency professionalism performance objectives updated details company database keying customer contacts delivery dates managed office inventory placed new supply orders handled scheduling managed timely effective allocation resources calendars coordinated office activities operations secure efficiency compliance company policies reduced financial discrepancies accurately managing accounting documentation quickbooks maintaining case costs billing processes automated office operations managing client correspondence payment scheduling record tracking data communications wrote professional business correspondence maintain strong line communications directed oversaw office personnel activities planned major business changes including system conversions office moves solicited vendor quotes determine optimal material purchase pricing distribu distributed memos updates apprise departments divisions corporate objectives developments managed office budget handle inventory postage vendor services conferred business leaders evaluate needs strategize operational improvements conducted staff performance evaluations monitor progress recommend professional development plan streamlined back office services clients promote proper functionality positive user experience culled knowledge federal statelevel mandates assess compliance across areas operation aided senior leadership executive decisionmaking process meeting clients research case collect data prepare settlement packages interpret information daily report generation oversaw crm updates backups report generation troubleshooting requisition mitigated regulatory risks guaranteeing program requirements met compliance standards linkedin information linkedincominbobiclairelittlea12b781aa