links jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary talented accomplished energetic leader expertise training mentoring coaching developing high performing diverse multi locational teams highly skilled claims professional strong organizational results creating maintaining positive business environment flexibility adaptability within fastpaced environment recognized exceptional abilities business operations collaborate influence build consensus senior leadership cross functional teams external partners key stakeholders demonstrated skills developing strategic measurable outcomes customer satisfaction streamlining process procedures cost analysis change management acknowledged peers direct reports goal oriented servant leader skills emotional intelligence results oriented training skills leadership courage performance management coaching work history project manager 062020 current lennar corp phoenix az project management data analytics claims evaluation methodology customer expectations management insurance policy review interpretation regulatory compliance review maintained relationships material vendors lower costs diversify capabilities worked multiple stakeholders develop initiate projects managing costs monitored performance project completion within scope schedule met project quality assurance adhering internal external controls reviewed operational guidelines made presentations implementation process improvements operational fiscal efficiency approved monitored process improvement assistant project manager 112020 122020 amazoncom inc mount juliet tn delivered high level quality service clients resulted opportunities towards long term relationship building future business opportunities team manager 092008 122018 cognizant technology solutions bedminster nj responsible selection training development salary administration claim representatives claim processors service automobile claims administered monthly annual performance reviews direct reports set clear measurable goals action plans followup procedures drove performance staff creating incentives positive work atmosphere administering recognition rewards programs maintain consistent compliance company processes procedures serves technical resource applicable localstatefederal policies contracts limited insurance claim settlement handling including automobile repairs medical anatomical terminology handling injury settlements structural property damage analyze data review control employee unit claim activity investigation handling claim adjust expense payments resolved customer service issues finding immediate solutions increasing customer confidence decreasing escalations executive office identified corrected deficient performance behaviors achieve maximum productivity evaluated employee performance coached trained team members leading increase quality work employee motivation developed implemented new overtime workflow parameters teams leading efficiency increased productivity overtime resulting reduction overtime hours 50 positive employee morale facilitated daily meetings communicate team performance goals results developed delivered new hire transition training quality assurance programs increasing newhire retention 3 10 accomplished leader employee relations effective communication servant leadership coaching training development monitored incoming calls provided feedback 1525 associates improve customer focus retention led leadership discussions annual budgetary performance consensus process developed formal informal mentor relationships human resources recruiter 062007 072008 keystone human services pine grove pa managed onboarding processes programs successfully integrate new transferred promoted employees collaborated hr director develop integrate workforce planning analysis solutions maintained thorough understanding knowledge hiring practices recruitment strategies staffing industry trends recruited talented diverse qualified candidates employment guided candidate recruitment selection hiring managers create drive workforce alignment company diversity equity inclusion goals developed deepened relationships college campus representatives meet graduating seniors recruitment leveraged social media platforms online job boards advertise open positions engage potential candidates assisted individual departments business units achieve goals fostering culture diversity equity inclusion conducted employee code conduct investigations partnered departmental leaders potential performance management areas education bachelor arts history university california los angeles los angeles ca certification project management 062020 university california davis davis ca