jordan spieth date birth 09191999 address lucan dublin 99999 ireland phone number 999999999 email address hellokickresumecom linkedin wwwkickresumecom profile education work experience solutiondriven detailoriented professional experience working crossfunctional teams data analysis system analysis development operations delivery process innovation driving attainment business goals helping kinds business digital transformation journey 3 years enthusiast advance analytics algorithms models mining big data machine learning msc business analytics h1 first class honors 11 national university ireland galway 092017 082018 galway ireland computer engineering h 21second class honors kurukshetra university 082008 072012 india bachelor engineering computer engineering kurukshetra universityindia business data analyst genpact 042016 082017 noida india worked business functional users analyze clients requirements identified challenges within projects devised software solutions conjunction technical staff analyzed historical data incidents reported reoccurring issues presented data business stakeholders identify trends opportunities improvement using sap bi servicenow reporting created dashboards using ms excel tableau presented finding business stakeholders identified areas process improvement lead post incident review pir meetings critical problem records recommended problem records provided expert guidance support teams within assist training knowledge development implemented shiftleft approach working continuous improvement team drove standardization processes hence leading faster resolution incidents achieved overall reduction mttr time 12 technical consultant genpact 022015 032016 india extensively worked maintenance enhancement backend applications core insurance wealth management provided production support including triage troubleshooting root cause analysis resolution including postrelease analysis reporting monitoring experienced handling change request management implemented change effectively using change management process wrote sql queries complex stored procedures troubleshot failed sql jobs