augustus dach address 1471 demarco shoal detroit michigan united states tel 1 555 569 4381 experience operations manager san francisco operations manager 072014 present adaptable varied workloads prioritized tasks independent decision making ability manage multiple functions simultaneously analyzed daily operational metrics monitor operational efficiency equipment utilization performance profitability assessed quality completeness delinquency team member activities assisted members operations team tasks projects needed developed strong relationship internal external teams developed implemented process enhancements diagnosed improved processes procedures ultimately improve performance profitability drove innovation adoption new technology results improved financial performance business facilitated timely completion closeout corrective actions identified tracked implemented effective corrective actions prevent recurrence deficiencies interfaced internal external customers answer inquiries resolve issues observations managed compliance regulatory requirements associated reporting managed general staff training development monitored budget operational metrics motivated led team meet exceed customers expectations goals company oversaw driver dispatch personnel oversaw productivity multiple locations performed analysis explore issuesconcerns determine root apparent causes assist fostering continuous improvement resolved service tickets related connectivity according service level agreements reviewed company partner websites quality assurance according department guidelines worked account management suppliers needed recommend best connection option supplier worked partners suppliers solve connection problems education lim college 20092014