jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary experience linuxwindowsnetwork administration help desk support operations support desirable experience help desk ticketing systems highly preferred skilled almost 8 years experience technical support customer facing roles technologist experience configuring computers servers peripheral devices work within established company security parameters adept managing permissions filters file sharing devoted troubleshooter deep understanding system architecture diagnostics competent information technologist wellversed assisting users diverse computer system mobile device peripheral equipment problems familiar security standards usability optimization effectively operates autonomously troubleshoot fix concerns seek maintain fulltime position offers professional challenges utilizing interpersonal skills excellent time management problemsolving skills skills zendesk ticketing software atlassian suite jira confluence etc support ticketing documentation linux window administration help desk support hetp application installations discharge planning technical issue analysis application support debugging customer service expert data data recovery desktop support mac systems tcpip technical issues analysis teamwork conflict resolution flexible adaptable good listening skills supervision education university texas austin texas 112021 certification continuing education full stack web developer fresno pacific university visalia ca 052015 bba business administration sales marketing professional development completed business administration sales marketing links mailtoresumesampleexamplecom work history state arkansas information technology assistant city listed countie ar 022021 102021 patched software installed new versions eliminate security problems protect data configured hardware devices software set work stations employees analyzed technical issues identify troubleshooting methods needed quick remediation worked software development team reported errors bugs newly released software assisted deployment release fixes helped streamline repair processes update procedures support action consistency helped responded support requests end users patiently walked individuals basic troubleshooting tasks monitored systems operation input commands troubleshoot areas followed clients verify optimal customer satisfaction following support engagement problem resolution increased sales educating prospects benefits products services comparison competitors liggett vector brands retail sales account manager city state 052019092021 improved account management predicting potential competitive threats outlining proactive solutions secured highvalue accounts consultative selling effective customer solutions promoting compelling business opportunities liaised store manager set visually appealing layout store merchandise controlled shipments inventory purchasing inspection reduce workflow gaps maintained responsibility sales contracts negotiations reporting account worth 100k boosted customer satisfaction providing teams training skills optimize service delivery alignment individual needs deliver consistently achieved top ranking revenue profit growth leveraged strategic planning penetrate key accounts utilized saas track customer information drive purchases new product well providing exceptional client satisfaction directed training performance monitoring 50 staff members oversaw preparation distribution promotional materials flyers conducted inventory analysis determine optimal stock levels reduced workflow downtime ordering supplies organizing stock meet demand contributed leadership team implementing company policies procedures analyzed operational expenses cost inventory identify losses developed strategies increased profits supported human resources responding candidates prescreening interviewing hiring team members luxottica sunglass regional manager city state 032011042019 leveraged profit opportunities recruiting top talent managing brand image exceed plan performance monitored customer buying trends market conditions competitor actions adjust strategies achieve sales goals collaborated internal teams suppliers evaluate costs expected market price points set structures achieve profit targets defined locations dealers investors drive product sales foster brand expansion developed brand expansion initiatives across sales marketing advertising campaigns improved customer experience creating custom showrooms across retail locations supervised staff optimize brand expansion initiatives productivity held weekly meetings sales team identify techniques overcome sales obstacles achieved retail market share goals developing executing dealer eventoriented marketing promotions developed promotional plans complement national sales initiatives boosted brand growth devising strategic network marketing tactics attracted new clientele developed customer relationships hosting productfocused events assessed locations individual team performances analyzing data trends determine best methods improve sales results worked diligently resolve unique recurring complaints promoting loyalty enhancing operations identified aboveaverage stores acquisition underperforming stores implemented change management network restructuring strategies built deepened partnerships industry leaders strengthen collaborative efforts promote mutual profitability accomplishments github stack overflow linkedin4 years exp 3yrs saas 6yrs web dev 18projects 10clients