jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary seasoned selfmotivated operations manager 20 years experience applying exceptional planning problemsolving abilities toward enhancing business plans daytoday activities resultsdriven resilient developing teams improving processes increasing productivity bringing excellent communication skills attention detail organization talent spotting areas need improvement implementing changes strategic approach skills b2b b2c crm website portfolio profiles linkedincominjessicavclaire microsoft office suite account management staff education training technical support complaint resolution client service sales expertise teamwork purchasing procurement business administration propertyasset management education thomas edison high school alexandria va 061986 high school diploma work history sagora finance team supervisor cypress tx 012021 current manage team eight finance specialists work distribute federal grant funds provide housing utility assistance without service housing displacement qualify program develop recommend implement measures improve productivity performance staff members interact crossfunctional support groups manage daytoday operations identify resolve operational problems using defined processes expertise judgment build strong relationships customers positive attitude attentive response communicate policy updates company information team meetings huddles one onone development sessions maintain awareness basic hr laws regulations kept uptodate department policies mentored guided employees foster proper completion assigned duties coached team members customer service techniques providing feedback encouragement toward reaching goals facilitated training associates daily coaching regular performance appraisals managed 50 customer calls day researching resolving payment issues firstservice residential lifestyle director city state 072016 022021 managed social recreational cultural travel fitness entertainment designed enrich quality life enhance vibrancy 55 active adult community met exceeded monthly revenue training goals worked association finance committee determine operating budget lifestyle division diligently worked stay budget save association funds enhancing social programs community networkedpartnered local community vendors help offset costs events held community managed staff sixteen resident volunteers include performance training hiring dismissal scheduling payroll instituted new attendance software increase productivity ease finding coverage team membe member schedule changes substantially decreased time necessary submit payroll reports human resourcesaccounting uniformly implemented uniformly implemented policy procedures established association board developed maintained community relationships resources enhance diversify program development benefit association residents coordinated developed publication monthly magazine working editor securing securing advertising revenue maintaining effective system billing advertisers solicited negotiated hireddismissed contract services ensured vendors properly licensed insured services rendered handled travel travel arrangements residents include hotelairground transportation used critical thinking break problems evaluate solutions make decisions umiking proved successful working within tight deadlines fastpaced atmosphere maintaining energy enthusiasm offered friendly efficient service customers handled challenging situations ease monitored trends lifestyle programming enrich program offerings provided guidance oversight committees planning travel social events conducted needs assessments surveys determine interest satisfaction wellness fitness programs events services senior lifestyle corporation sales marketing counselor city state 022013 072016 consistently achieved monthly sales goals affluent community requiring substantial entrance fees membership condo style independent assisted living accomplished fostering relationships potential residents families managed 75 calls day increase foot traffic touring community ultimately increase sales month month createdimplemented strong community outreach program media marketing plans consistently met corporate expectations meaningful contracts leases occupancy budget goals exercised strong organizational skills ability multitask meet deadlines rotated weekend community manager duty wells fargo advisors llc senior registered sales associate city state 051997 022013 acted satellite hub business office manager ensuring records kept audit ready condition maintaining wfa finra standards practice maintained key partnership five high performance financials advisors fredericksburg richmond territories managed individual schedules assisted increasing retaining individual books business uncovering additional sales opportunities providing excellent customer service experience acted first point contact clients vendors provided sales administrative support 20 nasd series 6 licensed employees attended continuing education courses workshops gain additional insurance industry knowledge promoted variety products services using upselling sales strategies exceeded corporate quotas monthly policy sales built relationships customers community promote long term business growth gained customer trust confidence demonstrating compelling persuasive composed professional demeanor developed new business relationships maintained existing regular communications effective account management met customers discuss ascertain needs tailor solutions close deals kept detailed records daily activities utilizing crm liaised clients support team quickly resolve issues