jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary business analyst seasoned successful responding business needs priorities systematic efficient way wellversed implementation operational assessments conducting functional requirements analysis business sizes quantitative expert exceptional speed analysis quarterly annual reports providing comprehensive syntheses organization leader talent development optimization predictive modeling business process mapping active listening skills prioritization interpersonal skills management skills problemsolving business analytics work history business analyst 032015 current advent software atlanta ga routine daily management internal external accounts include proper utilization checks wires intercompany wires secure accurate post resolves discrepancies cross company balance issues corporate well internal customers across dominion energy supports budget development consolidation process ensure financial accuracy identifying creating critical customer experience opportunities via leveraging voc platform creative insight customers values managing associated needs expectations communicating captures support business areas impacted synthesized unstructured data call transcripts survey information verbatim identifies model relationship drivers cx creative development processes tools accurately measure efficiency customer experiences coalesced knowledge customer billing systems resolve prepare complex bill analysis reconciliation midmarket large key customer accounts educated consumers company policies procedures terms conditions exercising sound judgment ensuring consumer needs balanced excellent working rapport internal dominion energy leadership midmarket account managers key account managers partnering departments eliminated downtime maximized revenue providing top project quality control prepared variety different written communications reports documents ensure smooth operations created plans communicated deadlines ensure projects completed time mortgage loan officer 042010 012014 first horizon corp tn state facilitated loan pipelines 12 million dollars fostered senior managers development implementation plans layouts trade shows conventions headed analysis presentation preparation support investment decisions going investment review committee supported reviewed update communication cost capital utilized business investment decisions identified recommended critical customer experience opportunities via leveraging voc platform mobilized efforts respond requests special studies competitors industry trends etc identified modeled relationship drivers cx claims department manager 012008 042010 mondial assistance city state negotiated employee agreements resolve conflicts affecting performance productivity managed quality assurance program including site evaluations internal audits customer surveys navigated resolved conflicts agreements parties order reach winwin solutions analyzed customer data identify patterns trends voc tool prism customer journey research obtained standard materials services suppliers lowest cost consideration quality reliability need acquired managed moderately complex agreements materials equipment services rentals leases identifies solicits evaluates awards bids supplier quotations proposals product descriptions merchant services supervisor 042004 122007 capital one bank na city state increased customer satisfaction repeat business effective resolutions disputed visa mastercard purchases protecting companys reputation identified customers business metrics fielded supplier standards service proposals price performance capability quality delivery compliance order terms consistency sourcing strategy negotiated awards implements contracts purchase orders supported identification implementation cost improvements purchased materials services developed processes tools measure efficiency expenses communicated field project personnel evaluate compliance purchase contracts resolved problems regarding material delivery price discrepancies quality analyzed cx metrics determine differences experience quality mba international finance 052022 liberty university lynchburg va master science human service counseling 122019 liberty university lynchburg va bba business management 052017 columbia southern university orange beach al education