jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary support daytoday program operations expertise records management resource coordination skillfully meet diverse needs address issues maintain efficiency program outreach demonstrated success building longlasting relationships skills hightouch member support complaint resolution order fulfillment conflict resolution telephone etiquette good communication skills excellent written oral communication comm nation good listening skills creative problem solving account management service standard compliance payment processing credit debt card processing product knowledge quality management billing inquiries education gateway technical college kenosha wi associate arts business administration management fscj associate science business administration management university phoenix tempe az 052008 bachelor science business administration management work history multnomah education service healthtrust advocate portland 31213 current communicated patients collect information prescriptions medical conditions arrange consultations pharmacists consulted insurance company representatives complete claims processing resolve concerns reconcile payments solved customer problems inperson telephone providing assistance placing orders navigating systems locating items collected copayments full payments customers helped pharmacist clear problematic prescriptions address customer questions keep pharmacy efficient reviewed verified customer information insurance provider information processed incoming drug orders dxp enterprises educational assistant deer park tx 092011 022013 collated classroom materials help teachers prepare daily instruction activities supported student learning objectives personalized small group assistance prepared instructional materials group oneonone use comply established curriculum partnered teacher plan implement lessons following schools curriculum goals objectives philosophies performed special tasks learning development sped help students special needs learn grow kept classrooms clean neat properly sanitized student health classroom efficiency oversaw students classroom common areas monitor enforce rules support lead teacher handed classroom materials like pencils paper crayons oversaw groups students school offsite locations maintaining optimal safety security participated lesson planning curriculum implementation promote quicker rollout delivery tailored lesson plans students emotional cognitive disabilities assigned homework assignments quizzes wrote corresponding keys set visual aids equipment classroom displays support teachers lesson delivery assisted teachers classroom management document coordination maintain positive learning environment circle k stores inc administrative assistant austinville va 032002 062009 coordinated travel arrangements including booking airfare hotel ground transportation prepared meeting minutes edited subcontractor proposals project punch list transmittals memorandums organizational support created powerpoint presentations business development purposes interacted vendors contractors professional services personnel receive orders direct activities communicate instructions prepared packages shipment pickup courier services prompt delivery customers performed general office duties including answering multiline phone system routing calls delivering messages staff greeting visitors coached new employees administrative procedures company policies performance standards welcomed office visitors warmly alerted staff arrivals scheduled appointments offered officewide microsoft software support training including troubleshooting issues optimizing usage managed office inventory restocking supplies placing purchase orders maintain adequate stock levels convergys att lead csr city state 071995 042002 conferred senior management handle correct disciplinary knowledge issues coordinated responses key accounts using business acumen attention detail balance company customer demands helped operators handle incoming calls managed escalated needs targeted resolutions trained oversaw mentored new team members strengthen performance job expertise boosted team spirit performance communicating clear service expectations quality goals goals team member engaged clients person phone answer questions address complaints facilitated interdepartmental communication effectively provide customer support trained staff operating procedures company services delivered exceptional customer service every customer leveraging extensive knowledge products services creating welcoming positive experiences developed highly empathetic client relationships earned reputation exceeding service standard goals