jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary knowledgeable senior analyst exceptional teamwork leadership communication skills 13 years experience working largescale projects well handling daily operational requests proactive heading issues operations workflow production uncovering trends affecting business success skills decision making internal audits data analysis computer proficiency employee training adaptable changing demands document processing monitoring policy assessment compliance issues good telephone etiquette bank secrecy act bsa education james b hunt high school wilson nc 062001 high school diploma work history ollies bargain outlet enterprise fraud management senior analyst claremont nh 102020 current utilize financial crimes risk detection systems internal bank systems review suspect items warning reports based independent research made decision close accountsblock cards hold funds applicable direct client filing consumer claims fraudunauthorized transactions accordance reg e visa operating rules prepare tracking spreadsheets enter data database system order capture monitor loss information analysis establish maintain files records maintaining client company confidentiality includi including new account activity debit card activity online activity etc actively review financial crime alerts channels new accounts opening including branch onlineindividual shared review procedures provide updates department procedures training materials performed subject matter expert sme procedure creation training served lead trainer onshore teammates offshore trainers researched recommended process improvements mitigate operational financial risk truist bank fraud management financial crimes case analyst ii city state 032009 102020 assist work needed ensure timely completion responsible andor assist department manager performing personnel administration duties including hiring job assignment termination completion delivery performance reviews supervise processing production results ensure effective measures place make recommendations implement changes improve operational efficiency supervise processes place mitigate risks associated fraudulent trendspatterns compile information prepare reports presentation management fraud trends based working know working knowledge fraud detection system served primary frontline contact fraud processing questions problems evalu evaluate situations make recommendations correction department manager ensure compliance applicable regulatory requirements dor particinate applicable lead andor participate teamrelated projects knowledge experience case manager system knowledge experience case management systems fraud detection systems eg early warning syste systems falcon card fraud detection system 41st parameter asi 16 asi 19 fraud pegasystems pega fis case management ment system fcms assist training efforts crosstraining initiatives new transfer associates provide general supervisory oversight daily production workflow enterprise fraud management efm fraud systems detection claims ensure efficient utilization personnel processes systems achieving departmental objectives use tableau link analysis uncover fraud links seemingly unrelated fraud events various channels across enterprise including exclusive credit card debit card deposit digital etc assist systems implementation testing training becomes necessary result conclusions reached projectrelated activities systems implementation policy change utilize pc andor mainframebased systems software compile prepare reports graphs charts data developed gather document maintain statistics records reports help establish policies procedures quality control standards prepare accounting entry system aes upload sheets post entries truist general ledger gl resolve complaints oral written statement client expressing displeasure allegation wrongdoing truist corporation practice product service analyzing process documentation completing adhering internal control procedures assumed responsibility phone case audits team members acted secondlevel review analyst internal departmental procedures policies analyzed large amounts data find patterns fraud anomalies collaborated team members discuss fraud trends brainstorm methods combat type crime ross dress less front end supervisor city state 102016042019 resolved customer complaints requests refunds exchanges adjustments greeted visitors customers upon arrival offered assistance answered questions build rapport retention monitored cash drawers seven checkout stations verify adequate cash supply responded customer concerns friendly knowledgeable service remedied issues promptly effectively trained team members successful strategies meet operational sales targets controlled retail associates break schedule backups lunches breaks maintained pace energy presence front end managing line expedite customers wait time conducted code 50 package inspections truist bank liability risk management specialist city state 112007 032009 utilized financial crimes detection systems internal bank systems review suspicious debit card transactions communicated clients branches phone24 banks primary contact center actively reviewed financial crimes card alerts based rules strategies implemented prevent high risk transactions assisted management outlining process calling client working cases debit card merchant breaches cam events merchant skimmed events skimming events compromises aided bank improving efficiency effectiveness contacting potentially impacted clients reducing bank losses