jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary organized program management professional bringing diverse experience customer service business management project coordination wellversed effective communication relationship building deep interest bringing empathy creativity business proven history successfully engaging clients business audiences quicklearning taskdriven excellent delegation planning abilities technologically adept passion innovation development creative business currently stay home parent tremendously enjoyed privilege opportunity see children grow school age passionate reentrance professional workforce skills selfdiscipline program management recruiting training teamworkcollaboration community focused business residential facility management policy procedure improvements conflict mediation cultural awareness sensitivity partnership development special large event planning management natural teacher mentor supervisory role background accreditation standards performance improvement standard operating procedures safety precautions business development testing center supervisor 082012 052015 emory university atlanta ga relevant experience administered variety exams local columbia college students community including limited act residual ada accommodated testing clep cbase dsst distance education midterms finals english second language major field test successfully led key projects resulted new testing technology national certifications ensured compliance policies quality standards maintain consistency quality services managed supported grew business relationships existing accounts developed strategies increase sales revenue responsible ordering storing safeguarding exams examrelated material coordinate educate columbia college faculty staff students maintain accordance americans disabilities act pertains testing collaborate extensively full time adjunct faculty regarding testing protocols scheduling test material retrieval return addressing individual student concerns supervise lead train one parttime assistant one student employee recruit approve qualified evening weekend proctors based specific guidelines well provide training new current proctors coordinate payroll forms local proctors maintain weekly biweekly payroll submissions testing center staff maintain evaluate interpret statistical data regarding services provided testing services maintained repaired facilities equipment tools ensure operational readiness safety cleanliness coordinate participate interdepartmental efforts facility reservations safety security requests special events training sessions planning initiatives serve administrator several software applications integral automation delivery departmental functions including register blast scheduling software pearsons labs plus act compassesl clep test delivery management software academic advisor 122010 082012 city university new york queens ny maintained student database electronic records student contact received reviewed transcripts ensure eligibility admission college specific programs maintained accurate confidential participant files meet state federal guidelines provided comprehensive support services encompassing career personal goals student consulted students advise topic selection appropriateness academic value discussed student success strategies development study skills reviewed student files ensure deadlines met completing various graduation requirements mentored students offering advice support topic selection appropriateness academic value provided support guidance students experiencing academic personal troubles managed multiline switchboard system busy online campus financial aid coordinator 072008 122010 eastern oregon university la grande advised students regarding regulations policies procedures federal financial aid student accounts registration evaluated reconciled student account issues identifying problems coordinating interdepartmental efforts fostering open communication demonstrated thorough understanding federal state law regards student financial aid continued selfguided education regarding state federal laws managed student accounts application personal payments identifying refund scenarios allocating student aid voucher use observed regulatory compliance security policies procedures keep data safe possible breaches ensured observance corporate federal regulatory policies terms data security privacy confidentiality spent ample time applicant break complex information terms easy understand effectively managed 1000 client relationships area coordinator 062005 052008 columbia college city state maintained general operation 2 residence halls including budget management assessment physical environment communication custodial staff managed hall occupancy assignments oversaw compliance regulations supervised hired trained evaluated six resident assistants one head resident facilitated delivery intentional educational social programming residence hall campus communities mentored resident assistants advisement programming community development efforts developed educated students schools code conduct residence hall policies procedures advised counseled provided support students aspects personal academic pursuits assisted students common issues including transition college financial concerns stress management study skills selecting majors administered student conduct cases emphasis education community personal responsibility sanctions conducted weekly area meetings discuss inclusive intentional programmatic efforts student concerns facility issues cofacilitated coll 104 105 covering topics leadership skills development responsible choices peer advising peer counseling crisis response collaborated multicultural affairs develop implement vibrant diverse programming resident students coordinated college officials safety crisis intervention within residential communities supervised atkinsholman student commons information desk included hiring training scheduling approximately ten student staff ensure successful daily operations affiliations coowner community minded music art cooperative brings musical talent portland offers services community events manager artist promotion event venue registration contracts administration public relations subduction audio established 2015 still active currently serving event security specialist crystal ballroom mcmenamins evening weekend additional income certified safety professional dppst oregon bachelor arts psychology 2005 columbia college columbia mo certifications education