jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary dedicated mental health professional bringing background working individuals suffering substance abuse behavioral disorders focused client advocacy prevention education reduce impacts recurrence serious issues collaborative multidisciplinary teams create solid support networks client needs skills conflict resolution case management active listening defining treatment objectives microsoft office first aidcpr customer service experience contact tracer 112020 112022 bonita unified school district san dimas ca contact clients tested positive covid19 provide information local clinics treating facilities conduct case investigations phone andor email case managerquality control representative 062021 092022 agricultural life sciences madison wi interview clients determine eligibility accurately enter information website portal daily basis keep detailed information files applicant motivational interviewing cognitive behavioral therapy critical thinking anger management domestic violence mental health first aid trainer assist documentation paperwork needed complete application follow clients communicate landlords needed maintain spreadsheet reporting perform duties assigned outreach specialist 042019 032020 promises addiction treatment center nunnelly tn presented clients information referrals assistance accessing resources food housing transportation promoted integration services clients including behavioral health care long term services enhance continuity care identified problem areas impacting participants ability successfully complete treatment assessed patients active drug alcohol withdrawal provided interventions manage physical psychological withdrawal symptoms led supportive group discussions education sessions alcohol drug users families educated patients detox withdrawal medications addiction recovery coping skills community resources group facilitator 012017 032019 brown brown inc altamonte springs fl implemented activities events programs encouraged individuals embrace healthier attitudes towards treatment offers insight available wellness programs services prove helpful clients coordinated patient support groups provide support encouraged clients express feelings discuss happening home helped person develop insight personal lives relationships trained properly compassionately interact clients coming walks life life situations offering guidance group settings address selfesteem anger management issues helped clients deal substance abuse mental illness concerns delivering personalized counseling support using cognitive behavioral therapy techniques personnel representative 022016 012017 synovus financial corp thomasville ga evaluated staff performance multiple facilities made recommendations training improvement boosted employee morale establishing fair job descriptions grades salaries benefit programs accordance market standards executed integrated recruiting campaign across multiple media channels prepared employees assignments establishing conducting orientation training programs challenged refined current recruitment sourcing processes suggesting actionable improvements innovations oversaw facets staff client training objectives install knowledge federal state local regulations requirements reduced process lags quickly processing personnel actions awards flags legal incidents sponsorship evaluations morale welfare documentation claims consultant 102004 022016 automobile club southern california city state strengthened operational efficiencies developing organizational filing systems confidential customer records reports worked strict deadlines responded service requests emergency callouts escalated customer satisfaction ratings offering valuable insights customers needs expectations diminished financial discrepancies managed monetary transactions including deposits credit card transactions investigated technical issues using knowledge base personal experience complete timely resolutions lead offsite customer support teams across multiple time zones maintained calm friendly demeanor upset customers deescalate stressful situations documented conversations customers track requests problems solutions asked probing questions determine service needs accurately input information electronic systems evaluated benefits caller determine service needs address concerns evaluated customer account information assess current issues determine potential solutions senior teller 101999 062005 nix check cashing city state maintained optimal financial controls securing funds making accurate transactions offering every customer exceptional service levels remaining friendly professional every transaction helped customers open close accounts apply loans make sound financial decisions adhered strict guidelines regarding financial customer data avoid breaches information misuse met exceeded sales goals promoting bank products services every interaction verified amounts integrity every check funds transfer education training certificate substance abuse disorder 012020 breining institute california diploma 011997 fremont high school los angeles ca associate applied science psychology barstow community college barstow ca certifications substance use disorder certified counselor california association dui treatment mental health firstaid instructor mental health first aid anger management specialist california cognitive behavioral institute domestic violence specialist california cognitive behavioral institute supervised visitation monitor