jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary resultsoriented business leader eight years experience daytoday business operations management effective liaison key clients accounts external business stakeholders leverage trends across industries markets derive solutions approaches focused creating value customers profitability company streamlines processes efficiency productivity wellversed applying multifaceted approach managing safety operations productivity across multiple business lines accomplishments supervised team 64 staff members promoted call center manager one year supervisor gdit earned supervisor year award 2012 consistently managing top performing teams reduced branch case management 40 effectively pioneering branch support teams collaborated team 4 senior account representative development kpis procedures white glove customer accounts used microsoft excel develop monthly kpi tracking spreadsheets skills assignment delegation verbal written communication supplier monitoring decision making policy development enforcement budget control problem anticipation resolution department oversight team leadership business leadership training management staff management budgeting negotiation superb time management skills crossfunctional communications work history operations manager 112016 022020 center diagnostic imaging woodbury mn met customer service standards expectations consistently effectively communicating actively listening made decisions broad positive impact security management operations assisted recruiting hiring training team members studied latest trends improving sales revenues 250000 tracked analyzed profitability key metrics monthly billing establishment improve overall profitability bring new clientele handled problematic customers clients assist lowerlevel employees maintain excellent customer service oversaw daytoday production activities accordance business objectives achieved team goals formalized training plans coaching performance management monitored office workflow administrative processes keep operations running smoothly evaluated performance adjusted strategies maintained agile sustainable operations set team individual kpis provided regular actionable feedback managed 22 team members across 2 departments resulting approximate 1m increase annual revenue cultivated strengthened lasting client relationships using persuasion relationship building skills operations manager 072013 032016 center diagnostic imaging saint louis park mn collaborated process owners refine procedures devise best practices correct quality audit findings promoted positive customer experience daytoday supervision consistent floor presence call center staff developed implemented highquality work environment measured employee satisfaction ratings supervised daily operations multimillion dollar ccms call center operation identified resolved unauthorized ineffective practices set enforced optimized internal policies maintain responsiveness demands supervised 4 supervisors 64 call center agents day shift overseeing efficiency average handle time first call resolution developed quality employees within call center take leadership positions reduced workflow inconsistencies recruiting hiring capable staff members provided management oversight operational control assigned programs valued 8 million improved staff morale reduced employee turnover 30 achieved specific team objectives collection activity office administration research 112012 072013 kipp houston public schools austin tx validated incoming data check information accuracy integrity independently locating correcting concerns developed macros special formulas actions produce reliable consistent statistical reviews helped team meet regulatory requirements coordinating documentation filings developed correspondence letters memos emails 1000 participates supported design implementation survey instruments telephone questionnaires obtain study information prepared materials reports presentations submission peerreviewed journal publications worked independently collaboratively fastpaced laboratory environment communicated medical research participates study guidelines esl paraprofessional 012012 112012 waco independent school district city state maintained 3000 files records implementing effective filing systems boosted efficiency organization maintained excellent attendance record consistently arriving work time coordinated special projects managed schedules team four employees coached new hires company processes managing employees achieve maximum production established developed strong administrative team delivering ongoing coaching motivation fostering career advancement taught adult spanish courses guidance senior instructors copied organized distributed classroom assignments paperwork compiled maintained filed reports records documents required school district education associate applied science degree paralegal studies 2008 virginia college austin tx toastmasters mayor beverly hills texas president apostolado service group affiliations