jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom executive profile ambitious consultant creates strategic alliances organization leaders effectively align support key business initiatives builds retains high performance teams hiring developing motivating skilled professionals skill highlights working knowledge python c familiar html html5 css software microsoft sql server microsoft access platforms microsoft windows xp microsoft windows 7 windows 8 linux osx windows server 2008 2012patch management project management technical help desk experience programming design skills pbx telecom strong analytical skills database servers gui tools knowledge streaming video platforms proficiency tcpip protocols core accomplishments training successfully trained 25 employees use new operating system network security planned installed maintained optimized documentation lanwanvpn network hardware software security systems communication links managed clients network lanwan hardware including routers switches load balancers wireless networking equipment network support acted first point contact major technical issues including power outages system failures disaster recovery oversaw infrastructure three offices acted support helpdesk technicians department professional experience 032015 current chief information officer technology consultant 2012 current 082011 2012 cox automotive charleston sc assess anticipate technology projects recommend appropriate action resources provide technological guidance within organization supervise build maintain information system communications network analyze companys current technology infrastructure align business strategic plans build cross functional teams carry projects clients stakeholders work clients project managers ensure optimum allocation utilization technology resources keep current trends issues industry including current technologies prices advise counsel educate executives management competitive financial impact develop methodology implement itas managed services recommends information technology strategies policies procedures evaluating organization outcomes identifying problems evaluating trends anticipating requirements maintains professional technical knowledge attending educational workshops reviewing professional publications establishing personal networks benchmarking stateoftheart practices participating professional societies contributes team effort accomplishing related results needed senior support technician lake health beachwood oh act escalation point advanced difficult helpdesk request record track document help desk request problemsolving process including successful unsuccessful decisions actions taken final resolution apply diagnostic utilities aid troubleshooting installing upgrading software hardware implementing file backups well configuring systems applications provide support team members support requests volumes high coordinate helpdesk supervisor resolution escalated issues provide technical training tier 1 2 help desk technicians conduct evaluations tests ensure reported issues adequately resolved postresolution follow tier 1 tier 2 technicians required create technical training faq documentation process procedures support end users reinforce slas manage enduser expectations liaison operations manager vendors request service regarding defective products technology services intern brandywine realty trust state general pc hardware software troubleshooting network office environment pc imaging windows 7 xp os laptops desktops printer set networking troubleshooting maintenance software deployment work tracked helpdesk ticketing system 032008 032012 patient care associate childrens hospital philadelphia city state responsible greeting completing check documentation requirements fast friendly manner collect copayments record receipts post payments verified insurance coverage per hippa compliance scheduled confirmed patients appointments prepared maintained accurate hippa compliant patient charts provided employee training needed upon request direct supervisor switchboard coverage needed answering directing calls education 2015 life coach certification expert rating new york ny diploma project management project management 2014 allison learning philadelphia pa 2011 comptia cisco essentials techimpact philadelphia pa 2009 2008 liberal arts community college philadelphia philadelphia pa liberal arts business administration university vermont burlington vt business administration skills benchmarking c coach competitive hardware css client clients database desktops directing documentation employee training functional help desk html html5 imaging information technology insurance laptops linux microsoft access office windows 8 microsoft windows 7 windows 7 xp network networking networks os pc hardware policies printer problemsolving publications python software troubleshooting microsoft sql server strategic plans supervisor switchboard technical training troubleshooting upgrading utilities windows server workshops