jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary resourceful information technology specialist 5 years experience expertly delivering crucial troubleshooting technical issue resolution improved organizational efficiency positive enduser focus documenting fielding troublesome hardware software service requests active support tailored deployment management needs seasoned professional scanning necessary organizational regulatory compliance security flaws upgrade challenges skills pos systems operations stock management customer relations merchandising records management strategic planning workforce management records maintenance technical troubleshooting windows xpvista lanwan hardware diagnostics microsoft certified technology specialist mcts ms office proficiency hardware peripherals customer support needs assessment microsoft office specialist mos master leadership development experience information technology specialist 112018 052020 us government agencies independent organizations ogden ut tested troubleshot application documented issue resolutions development team coordinated installation software systems collaborated user experience team design implementation new features identified areas applications regression testing following software updates system changes functionality changes avoid unnecessary downtime recoding leveraged agile methodologies move development lifecycle rapidly initial prototyping enterprisequality testing final implementation coordinated project managers across multiple initiatives align development timelines plan testing work client representatives investigated technical issues using knowledge base personal experience complete timely resolutions diligently followed customers existing orders informing status responding questions researched documented escalated support cases higher levels support unable resolve issues using available resources built maintained successful relationships service providers vendors dealers consumers managed user profiles security access shared file structures performed continuous assessments network structure business content filters security firewalls provided onsite technical support project implementation recommended product changes upgrades product managers troubleshot daily desktop client issues supporting multiple departments various offices kept customers informed issue resolution progress provided updated estimated times resolution ongoing basis devised automation backup recovery protocols preserve safeguard data consistently responded customer service emails within standard window optimal response drafted whitepapers user manuals implementation documentation support base entries reduce customer tickets customer service expenses enable support team solve customer queries effectively audited security program installed ip cameras across multiple platforms part larger building tenant safety program delivered local remote tier 1 support hardware software company personnel developed organizational filing systems confidential customer records reports created new accounts reset passwords configured access servers file management software users assistant store manager 062020 current qurate retail group hickory nc collaborated staff maximize customer satisfaction streamline procedures improve bottomline profitability assisted overall daytoday operations store including continuous development effective store associates achieve desired sales results set schedules delegated assignments based team strengths optimize floor coverage service levels recruited hired individuals demonstrating passion dedication added value team leveraged ims software coordinate enhance inventory delivery completed frequent walkthroughs directed team members correct issues impacting store appearance professionalism conducted analysis address productivity employee needs resulting improved employee morale fielded customer complaints resolved disputes answered questions promote store engagement effectiveness assessed optimized elevated operations target current expected demands provided mentorship employees generate sales promote effective upselling crosssell improve retail productivity collaborated visual merchandising team develop strategies drive profitability interviewed vetted job applicants make effective hiring decisions fill vacancies strong team members handled scheduling two store shifts across 7day work weeks promote proper adequate staffing encouraged professional growth talent development associates increase performance areas monitored supplier operations verify quality delivery schedule conformance contract specifications collaborated department heads identify opportunity develop timely solutions create action plans promoted supported strong relationships local community organizations surrounding area closely monitored customer behavior purchasing preferences offering constructive guidance bolster services shift manager 122019 062020 choicelunch north hollywood ca updated procedures necessary compounding mixing packaging labeling medications assessed safety procedures federal regulations maintain pharmacy compliance trained pharmacy interns newly hired technicians analyzed prescribing trends monitor patient compliance prevent excessive usage advised patients potential drug interactions side effects proper dose timing medication storage discussed overthecounter medication equipment options help patients deal individual symptoms supervised team pharmacy technicians interns support staff monitored various logistic processes including shipments inventory purchasing alleviate discrepancies workflows orchestrated rollout policies procedures effectively contributing management team scheduled coordinated team members shifts adequately staffed meet daily retail targets compiled information damaged inventory reported appropriate senior leaders quick remediation reviewed schedules keep stores leadership properly staffed set sales targets implemented action plans achieving set objectives taught employees optimize space special events discount sales managed daily production verified proper packaging correct timely deliveries enhanced operations boosted efficiency employee training coaching creating work schedules assignments increased customer base market share promoting product diverse channels managed schedules accepted time requests found coverage shifts generated reports assess performance make adjustments data entry specialist 052019 122019 nutraceutical international corporation kansas city ks maintained records creating monthly reports closing terminated records performing chart audits updated departmental standard operating procedures database accurately reflect current practices input client information spreadsheets company database provide leaders quick access essential client data organized billing invoice data prepared accounts receivable generated revenue reports provide controllers vital financial information maintained quality levels prescribed minimums support team productivity efficiency identified corrected data entry errors prevent duplication across systems compiled data source documents prior data entry reviewed updated account information company computer system communicated coworkers regarding deadlines project milestones identified system account issues quickly accurately resolve verified logged deadlines response daily inquiries requests identified errors data entry related issues mentioning supervisors resolution processed confidential tax form information care precision reviewed database entries verify regulatory compliance transcribed data verifying information deliver projects 100 accuracy documented data entry completions corresponding logbooks updated departmental standard operating procedures database accurately reflect current practices education training bachelor science computer information sciences 052018 fedral university ibadan ibadan oyo high school diploma 092014 greenlands academy abeokuta ogun state