jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary resultsoriented business leader 8 years experience daytoday business operations management effective liaison key clients accounts external business stakeholders leverage trends across industries markets derive solutions approaches focused creating value customers profitability company streamlines processes efficiency productivity wellversed applying multifaceted approach managing safety operations productivity across multiple business lines merger acquisitions specialist adept creating seamless integration new operations businesses seasoned operations manager talented leader 20 years experience applying exceptional planning problemsolving abilities toward enhancing business plans daytoday activities results driven resilient developing teams improving processes increasing productivity bringing solid understanding industry trends excellent communication skills talent spotting areas need improvement implementing changes strategic approach logistics oversite operations management crossfunctional communications unsurpassed work ethic sales background operations manager 081987 072007 cabot corporation charlotte nc skills superb time management skills distribution center management logistics management shipping operations oversight pl management work history reviewed shift reports understand current numbers trends worked matrix management environment oversight division level managers operations sales finance human resources safety compliance led warehouse improvement initiatives advance operational efficiencies increase revenue investigated resolved departmental nonconformances advanced productivity kpis leading trainings procedures safety practices streamlined order fillingshipping operations budgeted effectively decrease overtime trained new employees proper protocols customer service standards assisted recruiting hiring training team members trained guided team members maintain high productivity performance metrics tracked employee attendance punctuality addressing repeat problems quickly prevent longterm habits observed employees individual strengths initiated mentoring program improve areas weakness boosted team member productivity enhancing performance monitoring instituting motivational approaches promoted positive customer experience daytoday supervision management distribution facility interviewed hired strong candidates team openings using newspapers job boards social media find applicants supervised 100 employees 2nd weekend shift overseeing efficiency order filling shipping directed product flow informed management delays challenges well suggested resolutions eased team transitions new employee orientation effective training development directed management meetings enhance collaboration maintain culture based trust group problemsolving interacted well operations managers build connections nurture relationships interacted well area managers operations managers build connections nurture relationships supported toplevel decisionmaking strategy planning forging productive relationships top leaders serving key advocate various personnel issues demonstrated exceptional knowledge process optimization relation profit loss supervised daily operations multimilliondollar distribution operation managed trained motivated area managers associates continuously improve knowledge abilities distribution field sales representative 071985 081987 mdvip inc lutherville md retained excellent client satisfaction ratings outstanding service delivery reached customers completed sales evaluate satisfaction determine immediate service requirements assisted product placement visual merchandising maintaining attractive inviting appearance evaluated inventory delivery needs optimized strategies meet customer demands expanded customer base boosted profit quarterly sales around 10 quarter increased sales offering advice purchases promoting additional products sales around 10 assisted product placement visual merchandising maintaining attractive inviting appearance assistant store manager 071981 071985 fedex san bernardino ca maintained positive customer relationships responding quickly customer service inquiries managed opening closing procedures recommended changes enhance efficiency daily activities responded customer concerns working manager significantly raise customer satisfaction ratings rotated merchandise displays feature new products promotions provided weekly work schedules employees accommodate business demands vacation requests processed payments credit debit cards returned proper change cash transactions reconciled daily sales transactions balance log daytoday revenue approved regular payroll submissions employees high school diploma 051975 petersburg high school petersburg tx education additional information worked since 2007 due failed back surgery syndrome two ruptured discs heal correctly required two surgeries could continue walk distribution center climb modules work 14 16 hour days advise doctor resigned position time resigned jobs available would accommodate needs since pain pump implanted allows function normal rate feel experience handling customers store working associates walmart resolve issues taught excellent listener listen every issue come resolution works parties involved realize time since last worked feel hired could anything asked