jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary serviceoriented customer service agentwho delivers high quality customer service accurately assessing client needs recommending useful policies products skills 30 words per minute 6000 keystroke strong communication skills active listening skills efficient multitasking handles multiple responsibilities professional customer interactions work history customer service agent 072015 current iqor pueblo co toprated sales performance resultsoriented ms office excellent communication skills written verbal personable analytical effectively managed highvolume inbound customer calls tact professionalism resolved service pricing technical problems customers addressed resolved customer product complaints empathy met exceeded quality standards every review period defused volatile customer situations calmly courteously accurately documented researched resolved customer service issues identified solved technical issues variety diagnostic tools telephone order entry specialist 012014 072015 amerimark direct llc city state educated customers brand incite excitement companys mission values welcomed customers brand helped locate items catalogs alerted customers upcoming sales events promotions sold memberships discount plans well additional products responded customer inquiries thoroughly professionally entered data promptly efficiently 99 accuracy rate consistently hit exceeded sales goals 20 directv residential sales representative 062013 012014 p data llc city state prepared sales contracts coordinated billing department customers resolve problems processed debit credit payments rapidly accurately accurately logged daily orders answered customer questions product availability managed customer calls effectively efficiently complex fastpaced challenging call center environment automobile claims processor 112014 current catastrophe management solutions city state tracked progress outstanding insurance claims allstate clients made payments title holders high volume call center due damage caused hurricane sandy communicated lien holders leasing companies education certified pharmacy technician cpht pharmacy technology na cuyahoga community college cleveland ohio high school diploma 2003 health careers center high school cleveland ohio