summary skills jessica claire 100 montgomery st 10th floor555 4321000 resumesampleexamplecom seasoned professional exceptional leadership project management skills wellorganized systematic diplomatic building consensus spearheading teams specialize team building planning implementation team collaboration documentation management teamwork collaboration project coordination agile work processes security improvements good work ethic reliable trustworthy critical thinking customer service active listening training development conflict resolution team management team building supervision leadership planning organizing problemsolving experience information technology manager peraton linthicum heights md 102022 current maintained knowledge advances information technology systems applications met stakeholders collaborate resolve problems provided company users tech support problems account maintenance evaluated organizations technology recommend upgrades hardware software installed supported hardware software desktops servers printers worked closely end users solve problems related hardware software trained employees additional job positions maintain coverage roles assigned tasks associates fit skill levels maximize team performance recruited hired qualified candidates fill open positions led team meetings oneonone coaching sessions continuously improve performance communicated company directives programs associates ensured followup items completed accurately timely leveraged leadership skills identify deficiencies opportunities improve policies procedures controls minimized staff turnover appropriate selection orientation training monitored staff performance addressed issues enhanced team member performance use strategic tactical approaches motivational coaching training exercised good judgment decisionmaking escalating concerns resolving issues entered time attendance logs preparation payroll enforced customer service standards resolved customer problems uphold quality service led team 40 employees decktop engineering supervisor nelson mullins riley columbia sc 062015 102017 supervised motivated engineering team members surpass timeline quality targets maintained high standard work quality monitoring team performance proactively correcting identified deficiencies coordinated projects different stages simultaneous deadlines fastpaced schedules worked effectively stakeholders address resolve issues desktop engineering work met users vendors technicians determine computing requirements developed data security disaster recovery procedures provided company users tech support problems account maintenance maintained knowledge advances information technology systems applications met stakeholders collaborate resolve problems recruited trained supervised department staff procured resources strategic operational computing requirements trained employees additional job positions maintain coverage roles recruited hired qualified candidates fill open positions monitored staff performance addressed issues led team meetings oneonone coaching sessions continuously improve performance minimized staff turnover appropriate selection orientation training exercised good judgment decisionmaking escalating concerns resolving issues lead team 8 employees deoktop engineer department technology information city state oversaw daily performance computer use maintenance 012015 062015 troubleshot desktop notebook issues clients agency employees performed maintenance 5000 desktop computers assisted end users diagnostics resolve issues provided software support general technical solutions operational database security requirements applications resolved service requests individually troubleshooting addressing user issues evaluated software testing deployment updates maintain compliance organizational mandates responded assistance requests users directed individuals basic troubleshooting tasks provided senior technical support inhouse staff user departments network applications education training high school diploma lake forrest high school felton de infomation technology delaware technical community college dover de 062019 accomplishments highly skilled building high performing teams led teams multiple employees teams year department technology recognized outstanding work governor multiple times led team achieve team year earning recognition upper management financial reward certifications promoted desktop engineer desktop engineering supervisor less 12months md100 certified microsoft training 2019 completed leadership essentials training 2021 dell certified systems expert dcse 2019