jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary insightful application systems analyst 2 years experience information technology industry 9 years healthcare industry adept performing troubleshooting maintenance optimization software applications helpful dedicated professional providing training database support facilitate operational success demonstrates leadership well team whole aligning shared future goals progressing forward provides careful attention infrastructure operational procedures well provides advanced technical expertise implement new existing processes procedures resulting successful deployment development skills attributes detailoriented customer service time management efficient selfproductive responsible timely respectful team playerteam building motivated test plan execution database maintenance experience application analystarchitectureos 092020 current humana inc palm beach gardens fl data extraction project management programming design skills strategic planning review microsoft office planning organizing critical thinking reliable trustworthy conflict resolution information security problem solving oral communication trained staff users work epic computer systems programs working closely server security teams abstractions cyber malware detected collaborated team developers architects analysts delivering technical requirements testing implemented functionalities created executed test plans cases scripts identifying issues providing resolutions developers documented troubleshooting problem resolution steps including tracking identified defects prepared costbenefit returnoninvestment analyses aid decisions system implementation designed built tested supported new applications modules client service line troubleshot program system malfunctions restore normal functioning developed managed project plans providing status updates management expanded modified system serve new purposes improve workflow developed documented revised system design procedures quality standards tested maintained monitored computer programs systems maintained qualityfocused performance benchmarks schedules directing project teams implemented golive new hospital locations maintained command center post go live schedule assess devations proficient onenote excel microsoft applications collaborates daily teams cohesively deploy finished project mentored newly hired analysts extended periods time certified pharmacy technician 052013 092020 anthem inc magnolia ar maintained proper pharmacy general safety procedures standards including department cleanliness routinely operated computerized resource patient management system rpms electronic health record ehr system accurately pulled medications shelves pyxis replenishment delivered various patient care areas labeled products appropriately including cautionary auxiliary labels maintained proper compliance logs including refrigerator temperatures cleaning assignment areas rotating stock accurately recorded compounded products prepared appropriate labels dosing adhered regulatory guidelines workplace safety customer confidentiality filled departmental requisitions crash cart medication trays communicated visitors hospital staff pleasant professional manner dispensed delivered patient medications patients throughout hospital extremely proficient electronic software epic used hospital setting responsible outpatient infusion billing coding flexible work many different pools within main pharmacy well surgery pharmacy billing issues maintained strict patient confidentiality adhere hipaa regulations avoid data compromises pharmacy technician 052012 052013 kroger city state assisted pharmacist clearing high volume problem prescriptions customer questions maintain optimal team efficiency merchandised related products drive pharmacy department sales verified filled prescriptions busy pharmacy setting worked insurance companies process claims resolve problems obtain payments managed medication stocks including conducting counts labeling products maintaining controls substances established updated patient profiles including lists medications insurance details consulted customers via telephone inperson assist navigating pharmacy systems completing requests prepared submitted claims insurance companies payment managed inventories rotated stock removed expired damaged drug products resolved discrepancies drug counts efficiently processed cash register transactions new refilled prescription orders maintained clean organized pharmacy shelving work areas received verified daily incoming drug inventories reported discrepancies logged items inventory system maintained proper pharmacy general safety procedures standards including department cleanliness strictly maintained customer patient confidentiality regularly completed paperwork entered prescription insurance billing information patient profiles completed kroger company technician level training education high school diploma 052012 illinois valley central high school chillicotheil science education illinois central college east peoria il honors activites high school honors french national honor society spanish national honor society graduated bilingual honors activities band concertjazz marching certifications epiccare inpatient clinical documentation epiccare inpatient procedure orders ordertransmittal otx stork core analyst badge regulatory reporting quality measures eligible hospitals badge hospital outpatient department hod build