david brooks general manager dbrooksemailcom linkedin work experience general manager wawa inc 2018current media pa 123 4567890 media pa developed operational reports google data studio provide actionable insights sales inventory labor kpis implemented oracle hcm cloud employee onboarding resulting 21 improvement first 90 days performance managed financials using xero achieve 97 accuracy rate reporting 12 reduction billing errors trained team members effective use salesforce resulting 98 adoption rate increased operational efficiency operations coordinator aramark corporation 20142018 philadelphia pa coordinated operations streamlined processes achieved 94 ontime delivery rate 17 faster order processing time applied kinaxis rapid response optimize inventory levels improve demand forecasting resulting 22 fewer stock outs optimized order fulfillment using netsuite increased inventory turnover rate 14 oversaw crossfunctional projects basecamp leading 23 increase overall team productivity team leader comcast corporation 20102014 philadelphia pa led customer service team comcast achieving 96 customer satisfaction rating 21 improvement firstcall resolutions presented monthly performance reports using google data studio providing valuable recommendations management team contributing 19 team efficiency improvement leveraged salesforce crm system streamline customer interactions expediting average response time 32 collaborated team google workspace reduce email response time 28 improve information sharing education master business administration university pennsylvania 20102012 philadelphia pa bachelor science economics university pennsylvania 20062010 philadelphia pa skills salesforce netsuite google data studio oracle hcm cloud xero basecamp kinaxis rapidresponse google workspace encryption software certifications certified manager cm