jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary experienced buildings systems engineer base 3 years experience automated systems integration ups excellent reputation resolving problems testing improving customer satisfaction driving overall operational improvements recognized consistently performance excellence contributions success automated application industry well commended meeting new technical challenges finding solutions satisfy customer needs offering proficiency operational technology network accomplishments lead integrator collaborated multiple vendors plainfield columbus oh ontario canada cranbury nj sites resolved sorter issues testing research documented resolved application mechanical issues led successful performing module able sort packages correctly accurately test automation technology integration automated test development test implementation excellent work ethic problemsolving skills strong attention detail reporting metrics skills manual automated testing test evaluation te teamoriented test implementation vulnerability assessments troubleshooting remediation activities work history ot security architecture engineering supervisor 032021 current bae systems fort belvoir va juggled multiple projects tasks ensure high quality timely delivery worked successfully diverse group coworkers accomplish goals address issues related products services motivated encouraged team members communicate openly constructively provided reports provided qualys ip scans automated tug vehicles provided assistance rfas make sure funding agv testing facility kept team track assigning supervising activities giving constructive feedback provided vendor updates district managers keep inform ongoing upcoming projects gathered information identified implemented resolution planned followup logged filed incident report successfully manage complaints oversaw daily monitoring patrolled buildings grounds work sites submitted firewall rules check vulnerabilities testing operational technology network checked resolved crowd strike vulnerability alerts crowd strike made sure stayed within budget least 10 left plc experience ethernetip industrial networks site facility level plc experience manufacturing information software rockwell automation siemens schneider allenbradley site facility level plc status verification site facility level made sure hmi showed connection plc well sorter diagrams verified hmi displayed correct amount chutes sorters well correct labels verified camera connection well assisted camera monitor configurations effectively communicate project status drive elevate decision making help requests qualys scans ran plcs determine plc vendor provided vulnerabilities provided report data plc experience verifying vendor plc program correct configurations ups standards test automation engineer 032018 032021 texas health human services commission alvin tx lead integrator international project ontario canada worked vendors plc programming code verified correct ips listed plc ip plc photo eyes worked sites vendors consultants electrical mechanical contractors local crossfunctional staff successfully meet project objectives regards system functionality system performance system reliability worked vendors siemens mhs sick tsg fhives monitored tested application performance identify potential issues develop solutions collaborate developers solution implementation installed configured tested maintained operating systems application software setup network equipment system management tools documented kept management teams informed support related issues well module status projects devoted special emphasis punctuality worked maintain outstanding attendance record consistently arriving work ready start immediately resolved application problems improved operations provided exceptional client support wrote revised maintained documentation outlining standard test procedures automation standards reference throughout testing department implemented test automation procedures regression progression scenarios powering future implementation repeatable diagnostics troubleshot malfunctioning equipment test systems maintain testing accuracy monitored testing materials security enforcement studied technical specifications installation schematics established interfaces integrations maintained strong honest relationships external internal customers vendors spearheaded test automation script integration shortening diagnostic period timeframes 85 producing great results liaison 032017 032018 verizon wireless city state responsibilities include supporting technologies used bgco employees included limited systems advertised software approved hardware worked business partners understand technology operations responsible quick thorough resolution trouble tickets addressing softwarehardwarevoice network connectivity issues responsible itl jabber chat requests reviewing conditions processes outagescrisis communicating updates resolution participated projects due growing demand technology projects included technology refreshes hardware software switches routers tablets maintained analyzed troubleshooted repaired computer systems hardware computer peripherals trained employees identified repaired product failures ordered replaced parts needed oversaw implementation application developments created reports determined tickets avoidable long crisis tickets lasted along resolutions escalated unresolved issues appropriate level created maintained databases network accounts programs specific department needs oversaw daily performance computer systems evaluated conducted technical functional research analysis referred major hardware software problems defective products vendors technicians service trained users proper use hardware software collected data around every transaction turned tools helped users applied performance tuning techniques participated special projects external audits evaluations process improvements prepared detailed technical design specifications programs resolved conflicts negotiated mutually beneficial agreements parties troubleshot malfunctioning equipment test systems maintain testing accuracy increased efficiency task automation 50 gco tech support 012009 102016 verizon wireless city state provide excellent support voice data hardware software government employees contractors made sure verizon software known vz access manager compatible verizon products well thirdparty devices provided step step instructions install software fix errors may occur trying connect devices insured customers issue resolved correctly first time assisted testing data connections devices embedded modems assisted teacher assistant new hire classes also acting supervisor supervisors town business assisted floor support aid assistance department coordinators new hires recommended take special projects help better department team morale diagnosed problems using testing equipment technical knowledge hand instruments maintained testing resources manuals tools provide informational knowledge insight researched ways help minimize submitting unnecessary trouble tickets 35 security certification completed certified 2012 itcap prima community college tucson az network certification course completed 52011 itcap prima community college tucson az education certification courses 2011 itcap prima community college tucson az network certification course completed 52011 security certification completed certified 12292011 certification course completed 092009 virginia college huntsville al bachelor science electrical engineering 2006 alabama university normal al electrical engineering designed internet security system using labview group three established budget determined type cameras needed executed plan going implement regarding location cameras going placed created presentation demonstrate progress stage internet security system data testing insure program running smoothly program compatible material using security completed certified 12292011 certifications capm certified associate project management completed 6817