jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary obtain steady employment work company whose focus lies primarily employee customer relations hardworking customer service representative 14 years experience working retail 1 year support office management trained project time management proven multitasking abilities committed maintaining professional relationships clients increase profitability drive business results skills selfmotivated interpersonal written communication strong verbal communication project management staff devel development team leadership process implementation production schedule adherence product verification complaint resolution customer service product identification relationship development interviewing equipment maintenance repair performance monitoring cleaning sanitizing safety compliance resolving discrepancies audit coordination safety compliance loss prevention performance evaluation pos systems onboarding schedule calendar management bookkeeping technical issues analysis software diagnosis desktop support deskt tcpip technical support application support ability effectively communicate ability manage administration active directory problem resolution computer hardware education bakersfield college bakersfield ca culinary arts west high school bakersfield ca 062006 diploma diploma gpa 3 certifications fundamentals technology coursera expected date completion january 2022 technology comptia expected date completion february 2022 network technology comptia expected date completion march 2022 licensed phlebotomist 20142016 work history kraton performance polymers inc support specialistoffice management specialist belpre oh 092019 current configured hardware devices software set work stations employees created help desk tickets troubleshot resolved desktop issues delivered onsite technical support 100 employees worked software development team reported errors bugs newly released software assisted deployment release fixes determined hardware network system issues using effective troubleshooting techniques installed modified repaired software hardware resolve technical issues collaborated supervisors escalate address customer inquiries technical issues broke evaluated user problems using test scripts personal expertise probing questions followed clients verify optimal customer satisfaction following support engagement problem resolution responded support requests end users patiently walked individuals basic troubleshooting tasks explained technical information clear terms nontechnical individuals promote better understanding helped streamline repair processes update procedures support action consistency loaded software granted permissions configured hardware new employees part onboarding process conducted indepth product issue resolution research address customer concerns provided tier 1 support nontechnical internal users desk side support services arranged corporate office conferences company employees guests general office management tasks duties theworks shift manager andover 112017 112019 kept employees operating productively working task meet business customer needs adhered company standards compliance requirements operations cleanliness areas trained mentored new employees maximize team performance monitored cash drawers multiple checkout stations ensure adequate cash supply supervised directed merchandise shipment processing resolved customer r complaints professional manner prioritizing customer satisfaction provided elevated customer experience generate loyal client le followed merchandising guidelines present visually appealing displays determined customer needs asking relevant questions listening actively responses educated customers brand incite excitement companys mission values accurately logged daily shipping receiving orders answered customer questions regarding merchandise pricing excelled every store position regularly backed frontline staff keep expertise fresh relevant payless shoesource store manager city state 022006072017 key holderresponsible opening closing store daily basis procurement daily receipts deposits meeting expected daily sales totals estimating projecting weekly totals customer service confirmation timesheets direction employees daily duties confirming shipments product store placement inventory tracking shrinkage promoting positive attitudes among employees customers relative job sites enforcement practice franchise safety protocols interviewed job candidates made staffing decisions assigned employees specific duties best meet needs store instructed staff appropriately handling difficult complicated sales hired trained evaluated personnel sales marketing examined merchandise verify correctly priced displayed scheduled led weekly store meetings employees reported district manager regarding store staff issues generated repeat business exceptional customer service