jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary introduction background shows well equipped customer service representative great communication skills efficient money handling well previous cashier banking employment enjoy empathetic helping customers far pass beyond past job experiences dealt customer service industries whether fast food call center environment fluent things microsoft personal like ios systems also worked health care call centers data collections banking many varieties experiences contracted work homehybrid work seasoned investment professional strong leadership interpersonal skills adds energy value organizational quest excellence special talent banking customer first resolution experience skills strong sense banking ethics excellent communication skills debt credit management safe vault operation currency coin counter risk management evaluation background ms office proficient international finance knowledge exceptional customer service account coding specialist microsoft office customer service conflict resolution computer skills problem resolution process monitoring account services data entry customer service information processing reliable trustworthy experience 102020 012023 electronic banking specialist cadence bank martinez ga maintained confidentiality bank records client information directed specific questions appropriate branch personnel exceeded customer service satisfaction ratings maintained confidentiality banking records client information avoid possible data breaches recommended key updates system software based performance data user feedback integrated software enhancements examined checks identification endorsement fulfilled diverse duties provide customer service operate money counters balance replenish atms maintain accounts open new accounts verified amounts integrity every check funds transfer managed customer referrals help financial services team members capitalize sales changes acquired maintained knowledge emerging technologies customer virtual interactions processed 25 cash withdrawals per shift highlevel accuracy exceeded customer service satisfaction ratings 94 providing prompt answers specific questions used customer information tailor recommendations promote sell travelers checks savings bonds cashiers checks received mortgage loan payments verifying payment dates amounts due performed special services customers ordering bank cards checks composed typed mailed statements correspondence related discrepancies outstanding unpaid debts 122016 102020 customer service representative hartung glass renton wa deescalated problematic customer concerns maintaining calm friendly demeanor educated customers special pricing opportunities company offerings documented conversations customers track requests problems solutions assisted customers making payments accounts setting payment plans fielded customer complaints queries fasttracking problem resolution upheld strict quality control policies procedures customer interactions provided outstanding service new longstanding customers attending closely concerns developing solutions reviewed customer account information determine current issues potential solutions asked probing questions determine service needs accurately input information electronic systems informed customers billing procedures processed payments provided payment option setup assistance consulted customers determine best methods resolve service billing issues built client rapport accurately processing repair documentation troubleshooting technical discrepancies completion escalated customer concerns store issues inventory requirements supervisors remained constantly aware customer activity ensure safe secure shopping environment secured client retention driving service product benefits features recommendations around clients needs answered 70100 inbound calls per day directed individuals departments trained new employees procedures policies maximize team performance worked supervisor develop customer service improvement initiatives created implemented process improvements reduce workloads bolster callback efficiency 052014 052016 crew member college hunks hauling junk moving germantown wi wiped tables equipment swept refilled stock kept restaurant lobby front counter drivethru kitchen restrooms neat clean throughout shift packed fast food products approved containers cups bags entered orders computer system send order details kitchen mentioning customers special requests food allergies person prepared quality products maintaining portion control presentation within service goal times drove team success completing assigned task quickly accurately demonstrated proper food safety practices accurately completing quality control checklist upheld high standards productivity quality operations restocked supplies removed trash cleaned areas answered customer questions took orders verified orders bagged items easy transport maintained order customer crew member work areas 032014 052015 cashier westgate resorts cosby tn operated cash register collected payments provided accurate change completed daily recovery tasks keep areas clean neat maximum productivity wiped counters conveyor belt remove debris maintain cleanliness helped customers find specific products answered questions offered product advice worked closely frontend staff assist customers processed sales transactions prevent long customer wait times accepted cash credit card payments issued receipts provided change trained new team members cash register operation stock procedures customer services wrapped items bagged purchases properly prevent merchandise breakage helped purchases locating items signing rewards programs inspected items damage obtained replacements customers verified customer identification alcohol tobacco purchases answered customer quests provided store information escorted desired store areas education training 052021 associate arts allied health career pathway pearl river community college poplarville ms 052016 high school diploma west marion high school foxworth ms 052015 vocational certification allied health information technology carl loftin career technical columbia associate arts general studies southwest mississippi community college summit ms