jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary systematic professional proficient network project emergency management able install hardware patch software configure internal systems complex problemsolver topnotch planning communication strengths effective configuring user desktops laptops servers connected devices work within company security guidelines successful coordinating file systems content filters user accounts enthusiastic individual superior skills working teambased independent capacities bringing strong work ethic excellent organizational skills setting excited begin new challenge successful team knowledgeable information technology specialist capable setting optimizing workstations training users assisting process improvement implementation diverse areas familiar united states army business practices standards ready offer 14 years experience dynamic position company skills geographic information systems technology lighting technology collecting information understanding technology information security experience information technology 092018 current year jersey city nj information gathering technology knowledge technology computer technology business information systems designed maintained network traffic monitoring system support 1000 network administrators coordinated project managers across multiple initiatives align development timelines plan testing work client representatives provided onsite av technical support 1000 staff members implemented unit integration testing protocols consistently deliver high quality functional features minimal defects drafted technical documents including whitepapers user manuals implementation documentation support base entries assembled tested monitoring stations including type developed maintained positive customer relationships resulting increased account services expansion managed user profiles security access shared file structures moved development lifecycle rapidly initial prototyping enterprisequality testing final implementation using agile methodologies signal support systems specialist 052015 092018 partners healthcare system brookline maintained signal support systems provided technical advice commanders staff subordinates identified issues initiated troubleshooting methods signal support services including radio wire battlefield automated systems installed employed signal support systems terminal devices battlefield situations used computers control monitor network status battlefield operations created wrote information services policies procedures supported organizations informed educated new system users delivering indepth training sessions automation equipement developed implemented optimized automation improvements hardware software platforms demonstrated professional attitude exemplary composure every internal customer interaction promote collaboration team success performed diagnostics testing locate root causes resolve issues optimal performance information technology specialist 052012 052015 st therese home new hope woodbury mn designed maintained network traffic monitoring system support 500 network administrators cooperated project partners create development software roadmap based client specifications userguided design developed scripts communicate backend servers order provide realtime updated information coordinated project managers across multiple initiatives align development timelines plan testing work client representatives identified areas applications regression testing following software updates system changes functionality changes avoid unnecessary downtime recoding moved development lifecycle rapidly initial prototyping enterprisequality testing final implementation using agile methodologies researched issues various computer systems databases determine resolutions problems answer inquiries maintained records logs lifecycle documentation automation equipemnt work requests investigated technical issues using knowledge base personal experience complete timely resolutions support technician 052009 052012 owensboro medical health system calhoun ky configured new employee work stations including hardware software peripheral devices updated software versions patches new installations close security loopholes protect users removed malware viruses laptops desktop systems using specialized software collaborated support team assist client stakeholders emergent technical issues develop effective solutions explained technologyrelated details easytounderstand terms individuals walks life various job positions responded assistance requests users directed individuals basic troubleshooting tasks drafted technical documents including whitepapers user manuals implementation documentation support base entries consulted via telephone understand user problems run testing scripts ask probing questions locate root causes conferred vendors obtain replacement hardware software escalate complex concerns education training master science information technology 092020 grantham university lenexa ks 386 gpa major information technology resilience scholarship recipient bachelor science cyber security 092018 ec council university new mexico 284 gpa minor computer science major cyber security high school diploma 092012 penn foster career school scranton pa certifications comptia network comptia technician comptia security cisco certified network associate ccna