areas expertise business growth operational excellence customer satisfaction continuous professional development problem management client participation hr issues technical resource management nigel brookes business operations manager personal summary selfstarter bags energy always leading team front frightened take initiative nigel ability work independently environment change challenge multiple deadlines priorities extensive experience business operational matters passionate supporting individuals businesses excel high achiever successful record delivery exceeding targets relied upon cut unnecessary costs hit goals set outstanding individual eager deliver excellence every opportunity right looking suitable senior managerial position exciting company looking employ individuals highest calibre career history insurance company coventry business operations manager april 2009 present professional mba french speaker german speaker personal skills entrepreneurial spirit persuasive articulate relationship development influencing skills responsible meeting relevant statutory mandatory requirements associated operations working within framework companys core values well promoting ethos mission statement duties overall responsibility shortmedium term planning organisation resources developing managing interdisciplinary teams multiparty projects participating sales process identifying business development potential writing reports business operations executive staff attending regular progress meetings senior managers directors creating positive culture work get done identifying managing risks issues dependencies appropriate provide operational cover absent senior managers mortgage broker manchester assistant manager may 2008 march 2009 key skills competencies business development attributes establishing implementing goals objectives knowledge understanding financial information technology proven track record developing implementing business strategies mature approach setbacks awareness sensitivity cultural diversity sharing knowledge expertise highly professional manner decision making pressured commercial driven environment