jessica claire 100 montgomery st 10th floor 555 4321000resumesampleexamplecom professional summary customer service representative bringing topnotch skills oral written communication active listening analytical problemsolving skills enhances customer experiences employing serviceoriented behaviors understanding customer desires ad providing customized solutions build loyalty dedicated customer service professional knowledge service delivery proven multitasking abilities committed maintaining professional relationships increase profitability drive business results encouraging manager analytical problemsolver talents team building leading motivating well excellent customer relations aptitude relationshipbuilding skills proficient using independent decisionmaking skills sound judgment positively impact company success dedicated applying training monitoring moralebuilding abilities enhance employee engagement boost performance skills efficient detailoriented calm professional pressure building customer trust loyalty establishing maintaining customer relationships customer account management responding difficult customers work history 082019 current customer service representative specialist anthem inc fairfax va data entry maintenance customer data confidentiality understanding customer needs patient empathetic cultural awareness inbound outbound calling maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns provided primary customer support internal external customers clarified customer issues determined root cause problems resolve product service complaints responded customer requests products services company information answered product service questions suggesting offerings attract potential customers quickly accurately answered customer questions suggested effective solutions resolved issues increase customer satisfaction 100 012016 032019 customer service specialist anthem inc id state achieved high satisfaction rating proactive onecall resolutions customer issues used consultative techniques understand customer needs make strategic referrals business partners maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns provided primary customer support internal external customers education 122011 09xxx5 bachelor science economics tai solarin university ogun elected captain team professional development associate science diploma international relations obafemi awolowo university oau osun certifications sales essentials certificate languages english negotiated additional information authorized work us newly relocated texas