jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional objective business analyst successful responding shifting business needs priorities systematic effective way wellversed implementation operational assessments conducting functional requirements analysis businesses sizes quantitative expert exceptional speed analysis quarterly annual reports providing comprehensive syntheses skills strategic planning data analysis predictive modeling business process mapping systems analysis software development life cycle ms project ms visio ms office ms outlook sharepoint work history 012019 current business analyst ventera philadelphia pa oracle ms access sql salesforce business analysis sql databases sql plsql java sas programming staff management gap analysis project management reviewed files records documents obtain business information key data informing responses development requests drafted quarterly yearly reports company financial metrics assess successes account deficiencies consulted regularly internal customers application development project status new project proposals softwarerelated technical issues collaborated middleware privacy security salesforce teams respond questions concerns regarding project details achieved 97 success automation analyzing claim operations data system issues identify discrepancies troubleshooting corrective action recommended decrease agile team 26 people 1012 people operational improvements based tracking analysis time spent versus accomplishments versus bottom line data 012014 012019 manager deloitte rosslyn mo improved operational planning business frameworks enhance resource utilization reduce waste applied strong leadership talents problemsolving skills maintain team efficiency organize workflows meet daily demand performed average 16 reviews assessing employees performance developed improvement plans boosted team member productivity enhancing performance monitoring instituting motivational approaches maximized performance monitoring daily activities mentoring team 24 associates raised performance areas sales management operations identifying targeting areas need improvement maintained current knowledge facets operations audited maintained team performance compliance within 97 012008 012014 education trainer developer chubb state facilitated 30 people allstates property casualty business training class utilized microsoft powerpoint presentation software programs analyzed requirements designed developed implemented software applications multiple websites adjusted software parameters boost performance incorporate new features liaised executives entrylevel workers facilitating smooth communication successfully achieving 98 success rate ensured proper tracking newly created databases students instructors leaves attendance scores overall performance developed lesson plans instructional materials written practice tests new hire frontline training courses 012004 012008 business specialist education 2010 avp capital one bank north fork bank city state managed customer request provide technical assistance made recommendations increase business relationship created standard process bring business rapid speed identified gathered executed streamlines business process 50 branches gathered small business requirements fulfill business growth needs lockboxes line credit developed growth strategies based customer satisfaction financial gain consistently built longterm relationships existing new customers conducted research identify customer needs prepared average 10 million business accounts adherence company guidelines bachelor arts communication mass media studies university north carolina charlotte nc