professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom dedicated healthcare professional passion effectively maintaining healthcare standards researching statistics analyzing data coordinating treatment programs social determinants pose healthrelated risk communities 10 years experience various health settings knowledge pharmaceutical public health compliance contribute facilitating distribution resultdriven health information effective communication strong leadership skills assess individual community needs educational social services develop tools diagnose assess needs chronic conditions establish supervise educational policies properly service target population evaluate effectiveness counseling educational programs research new insights innovative solutions health problems analyze quantitative data determine effectiveness treatmentstherapies mobilize community partnerships identify solve health problems system program efficiency power point excel windows teams present social service program information target population knowledgeable medicare medicaid processing work history health policy operational consultant avanti senior living flower mound tx 112021 current conduct enrollment logistics outreach content management centers medicare medicaid services cms weekly webinar communications federallyfacilitated marketplace ffm nationalbased issuers qualified health plans qhp report monthly metrics include attendance content feedback administrative policy updates recommend strategic presentation training materials target audiences maintain consistency outreach content pertaining stakeholders responsible continuously researching health policyfederal regulations analyzing impacts clients provide regulatory advice cms staff support federal health program design implementation evaluation develop policy content computer based training insurance employees analyze webinar statistics including outreach metrics advise client trends provide recommendations network within organization identify gaps propose efficiencies unifies best practice procedures better assist stakeholders clinical health coach corporate mayo clinic freeborn mn 102018 112021 provided strategic clinical assessments case management highrisk medicarecms patients 65 years older diagnosis chf pneumonia copd ami cabg total joints knee hip surgery since final quarter 2019 readmission rates lowered 42 due collaborating efforts health agencies brevard county incorporating pathway checklist idn wide patients discharge dispositions home routine home home healthcare conducted initial patient review analysis prepare charts perform preadmission patients may qualify core measures program initial followup visits documented scm midas track results issues construct plans patient apprehension terminal illnesses ensured progression discharged patient weekly calls conduct address potential barriers setups transitional care needs reduce hospital visits insurance costs managing caseload 90 patients per month 180 average workload core measures program executed hospital prevention health promotion programs improve awareness healthrelated issues conditions wrote summaries reports correspondence regarding community outreach efforts presenting vp medical affairs nursing stakeholders ensure quarterly healthsystem goals met collected organized disseminated quality data multiple sources including health plans medicare health first health plans hospitals holmes regional medical center palm bay hospital viera hospital cape canaveral hospital providers health first medical group government entities appropriate individuals attended biweekly research meetings provided accurate updates projects annual readmission committee hospital home program brevard health alliance health first jessicabourne regional parrish advance healthcare integrations hospicepalliative agencies senior behavior wellness trancitional care process supervisorpilot program kroger lansing mi 012020 012021 promoted chief strategist bundle payment program cms signature educate case managers hospitalist registered nurses community resources extending reach quality assurance care patients qualifying diagnosis 14 conditions keep cost low address barriers without need urgent care inpatient visits invasive interventions repeated returns hospital facilities within 90 days period expanded crossfunctional organizational capacity collaborating across departments priorities daily functions achieving goals stakeholders healthcare cost cms medicare va principle payers recruited hired trained initial personnel working establish key internal functions outline scope positions new organization adjusted job assignments schedules keep pace dynamic business needs factoring processes employee knowledge customer demands maximized productivity keeping detailed records daily progress identifying barriers create resolutions improvement directed staff assisted managing annual capital budget cms bundle program bpci 90 days core measures30 days spearheaded department training biweekly meetings unify processes resources contributed keeping health cost low undesired hospitalizations subject matter specialist corporate 082016 092018 kroger logan ut primary point contact health welfare benefit plans administration issues 1200 eligible employees 100 locations within florida developed implemented plans compliance hipaa privacy regulations participated benefit plan selection product lines annual renewal discussions cowrote policies trained onboarding employees including senior management managing short longterm coverage programs provided guidance fmla issue resolution local remote sites initiated tracked pending claims point contact insurance carrier healthcare systems siebel customer connect coordinated extended absences returntoduty issues employees work sites created internal tracking system disability claims oversaw carrier change life disability plans including producing notices correspondence coordinated actions new enrollment forms beneficiary designations supplemental life underwriting distributed plan documents insured employees fitness coordinator kroger longmont co 092017 032018 supervised fitness wellness workers fitness instructors recreation workers health educators nutritionists implemented effective social media strategies nbcs biggest loser silver sneakers facilitate new business promote patronage existing customers resulted 18 million monthly fees annual dues 2017 ne florida region demonstrated strong knowledge fitness equipment explained customers properly use machine responded promptly customer issues resolved problems effective communication decision making skills provided individual health coaching help clients optimize personal choices built strong relationships members promote health wellness available services conducted needs assessments surveys determine interest satisfaction wellness fitness programs events services regiotered certified pharmacy technician uf health jacksonville city state 062012 102016 verified safety accuracy physician orders lt commanderregistered pharmacist precisely measured combined ingredients deliver scrupulous formulation customer compound prescription orders dispensed procured medicinal products supplies used hospital verified safe secure storage medicines hospital supplies minimize loss accidents monitored counseled chronic disease patients maximize treatment efficacy provided consultations answered inquiries patients healthcare professionals physicians regarding drugs potential side effects specified use processed 500 prescriptions per day busy pharmacy achieving decreased customer wait times maintaining excellent customer satisfaction active duty veterans families lead certified pharmacy technician walgreens city state 092013 102014 supervised 18 pharmacy technicians coordinated daytoday assignments set modified patient profiles epic database include current information medications insurance details verified patient data billing information discover resolve erroneous bills due system errors monitored ordering pharmacy medication stock maintain streamlined inventory low overhead maintained proper drug storage procedures registries records controlled drugs prepared intravenous solutions admixtures respiratory drugs solutions using aseptic techniques communicated patients collect information prescriptions medical conditions arrange consultations pharmacists senior certified pharmacy technician 022011 102013 winndixie stores inc city state set modified patient profiles intercom plus include current information medications insurance details supervised 5 fulltime pharmacy technicians 3 intern students per semester coordinated daytoday assignments communicated patients collect information prescriptions medical conditions arrange consultations registered staff pharmacists consulted primary secondary insurance company representatives resolve concerns process claims retrieve correct copayment information patients ordered medicines daily cardinal health replenish stock increase inventory anticipation medicinal needs patients lead certified pharmacy technician 012009 012011 company name city state assisted pharmacist filling prescriptions customers responding patient questions regarding prescription medicationspecific issues maintained proper drug storage procedures registries records controlled drugs counted measured compounded medications following standard procedures answered incoming phone calls addressed questions customers healthcare providers performed various pharmacy operational activities strong commitment accuracy efficiency service quality supervised 3 pharmacy technicians coordinated daytoday assignments education master business administration leadership organizational management eastern university wayne pa affiliations certifications bachelor science public health health promotions university north florida jacksonville fl deans list brooks college health spring 2016 internship spring 2018 uf health jacksonville 655 w 8th street jacksonville fl 32209 quality improvement infection prevention control preceptors semaj badgermclendon bsn ip cic jan 2018 apr 2018 associate science pharmacy prepharmacy albany technical college albany ga internship spring 2009 tifton regional medical center 901 18th street tifton ga 31794 inpatient pharmacy nuclear iv medicine preparation preceptors paul carrier rph jan 2009 may 2009 apha american public health association eta sigma gamma national health education honorary sigma alpha pi national honor society leadership success naacp south brevard chapter kappa alpha psi cocoamerritt island alumni certified health education specialist nchec pending 102022 cpr firstaid bls american heart association 022021 lean six sigma certified yellow belt 042019 certified pharmacy technician ptcb 042009 072022 042018 052009