summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom clearance secret public trust accomplished business analyst 6 plus years progressive experience gathering technical requirements preparing specifications defines documents business processes software requirements operational reporting data warehousing application development working knowledge business intelligence products webbased application development high level computer literacy spreadsheets word processing database software business systems skills itsm itil hp integrated systems servicenow data gathering jira experience agile workflow sharepoint process flow mapping scrum business analyst 082020 current mastery systems mn state working tsa end users gather understand define business requirements developing user stories tobe process flows support design development using itil based skills creating various diagrams needed data collected maintaining documentation subcategories sharepoint reviewed company software business programs determine value assess viability live environment reconciled reported record discrepancies prepare annual audit manipulated data using pivot tables pivot charts macros excel compiled current business intelligence data reports presentations analyzed business processes workflows developed automated approaches boost productivity conduct 5 levels testing including functional regression user acceptance integration performance verify clients needs met drafting standard operating procedures sops different office task processing using visio participating hosting key meetings tsa including requirement sessions system demos user acceptance testing end user testing business analyst 102019 082021 maximus inc fishers assisting performing system design product verification testing control systems software hardware equipment worked system engineers portfolio support development user stories creating presenting data formatted meet needs government using itil based skills creating various diagrams needed data collected communicating clients business requirements constructing easy understand data process model entering updating issues epics stories tasks onto jira agile application maintaining documentation subcategories sharepoint creating diagrams using tableau powerbi visio charge incidents created servicenow clients collaborate provide business analysis support product owner business sponsors smes testers development business analyst 072017 102019 maximus inc flint mi advised rapidly expanding businesses process expansion roadmaps developing longterm plans continued growth stable roi conducted reviews assigned organizational functional activities evaluated adequacy effectiveness management controls area maintained knowledge erp crm business intelligence tools operational features used process mapping holistically assess business processes determine opportunities improvement analyzed business processes workflows developed automated approaches boost productivity collected analyzed user stories leveraging data enhance expand future process planning solution strategies collaborated technical staff engineering personnel vendors coordinate system improvements provided data reports clients show current process analysis proposed process numbers communicated customers updates questions projects analyst 062014 072017 alira health boston internship first 2 years installed configured printers scanners resetting default device passwords prevent cyber attacks maintained composure patience face difficult customer situations applying deescalation techniques positive customer support configured new employee work stations including hardware software peripheral devices provided trouble shoot support tsa agents us troubleshot resolved problems programs systems developed streamlined task system provide effective workflows peers management staff observed staff study daily tasks regarding information processing performance better understand business system needs education training bachelor science information technology 042019 university maryland university college baltimore md certifications itil v3 psm safe agile