jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary resourceful meticulous assistantvice president experience successfully optimizing control systems building solid teams meet business needs achieve demanding financial targets precise reporting accurate records management stellar interpersonal operations oversight skills financial management program leadership proficient regulatory requirements data analysis optimal approaches keeping systems current compliant highly organized forwardthinking responsive changing demands skilled varied team dynamics including virtual crossfunctional selfmanaged collaborations skills financial analysis planning hiring coaching employee training policy regulatory compliance risk management performance monitoring evaluation proposals presentations project vendor oversight rules regulations experience assistant vicepresident retail banking 062011 current luk inc ky state budget oversight financial administration public speaking excellent communication skills exceptional time management skills strong interpersonal skills excellent work ethic organizational skills cash handling loan applications customer relationship building performance data analysis train develop coach supervise team branch banking employees promote team dynamics evaluating promoting branch staff special projects based assessed skills proficiencies oversee implement branch banking policies procedures foster maintain strong relationships customer base engage customer retention practices providing customers personal touch resolutions resulted efficient effective beneficial outcomes customer complaints functioning within bank regulations guidelines ensure compliance regulations collaborate assistant branch manager training programs banking regulation initiatives review approve work orders invoices related branch operation activities function liaison vendorclient disputes inquiries resolution participate community outreach programs providing financial education lowmoderate income residents serving financial consultant financial literacy educator work regulatory representatives complete accurate filings maintain compliance ctrsar reporting review customer applications established parameters make sound decisions regarding approvals exceptions rejection modification requirements delegate branch operation tasks comprehensively manage administrative projects alignment established objectives review bank activity reports daily branch items requiring corrective action customer transactions bank employee maintenance account operational risk reports complete daily quality control review electronic imaged customer account files accuracy compliance based bank regulations oversee office renovations repairs oversight corporate officeregional manager serve member special task force assigned test new information technology rollouts provide feedback based new initiatives manage corporatelevel assigned projects overseeing documenting compiling tracking project milestones deadlines complete weekly analysis system generated reports customers aggregate balances 500k1m assess level risk bank based beal bank beal bank usa regulations quality control measures completed ensure account balances exceed specified limits review daily report used track potential check kiting risks help mitigate bank loss beal bank beal bank usa track assess validity daily transactions 250000 posted beal bank beal bank usa used existing banking reports tools along customer records analyze legitimacy item presented payment complete assessment forwarded vice president retail banking final review assistant branch manager financial service representative customer service representative 072004 052011 midatlantic federal credit union city state displayed keen attention detail assessing short longterm customer product needs cultivated impactful relationships customers drove business development delivering expert product knowledge informed customers billing procedures processed payments provided payment option setup assistance assessed customer needs upsold products services maximize sales fielded customer complaints queries fasttracking problem resolution met exceeded monthly goals establishing new accounts consumer loans investment referrals conducted new hire training customer financial service representatives credit union procedures policies completed rollplay exercises maximize team sales performance observed reported employeecustomer interactionsales performance weekly basis developed implemented action plans based branch sales goals diligently maintained branch operations related auditing cashnegotiable items implementation policy changes reporting currency transactions cash management duties excelled effective interdepartmental communication crossfunctional team environment maintained detailed accurate accounting records overseeing documentation sales purchases requisitions monetary instruments collaborated branch manager develop customer service improvement initiatives upheld privacy security requirements established us regulatory agencies deescalated problematic customer concerns maintaining calm friendly demeanor customer service representative 062002 082004 chevy chase bank acquired capital one city state processed financial monetary transactions accurately efficiently fulfilled business account requests including check cash orders deposit verification account research completed daily settlement atm depositscash machines replenishment funds recommended referred additional products services customers accomplished companywide monthly knowledgebased examinations remained constantly aware customer activity ensure safe secure banking environment escalated customer concerns special requests branch supervisors asked probing questions determine service needs successfully recommended appropriate banking products education training mba 022015 university phoenix arlington va bachelor science business administration human resource management 012010 university maryland university college adelphi md associate arts 052006 montgomery college takoma park md accomplishments recommended executive management colead project team tasked creating bank policy procedures new monitoring system contributed using advanced knowledge banking industry regulations operational procedures assist design review implementation updated policy limit reporting procedure virtual team setting