jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary experienced service manager writer professional solid background team leadership partnership development advertising relations marketsavvy analytical wellcoordinated devising implementing plans capable marketing automotive products services via diverse channels consistently outperforming targets resultsdriven service writer manager offering 30 years expertise developing multitasking running successful team puts customers first skills talking points expertise informational materials preparation public relations community engagement skilled multitasker experience public information officer 021981 091997 city aurora co aurora co enthusiastic team player articulate public speaker quality leadership dedicated team player deadlinedriven applied consistent business communication strategy online content offered media organizations specific story ideas focused key areas oversaw daily communications emergency response identified target audience developed optimized communication plans engage interest individuals established goals soliciting funds developed collection security policies coordinated funds disbursements oversaw special promotional events drive positive media coverage boost revenue enhance sales managed public relations fundraising activities across columbus area developed contingency plans alternative solutions projects managed public relations fundraising activities across columbus areams established effective working relationships clients government officials media representatives devised optimal communications strategies reach target audiences service reconditioning manager 052009 082011 patterson companies queens ny planned executed aspects highly rated performance team evaluated effectiveness training surveying trainees managers collecting beforeand afterdata showing training impact conducted analysis address fixed right first time led highly positive customer service satisfaction rate effectively controlled release proprietary confidential information general client lists collaborated customers discuss service needs offer available solutions model expected customer service standards promote customer satisfaction loyalty retention defined department objectives monitored performance hired trained developed monitored performance service department staff established oversaw department budgets expenditures materials labor business owner 021999 012020 top quality construction property maintenance city state monitored supplier operations verify quality delivery schedule conformance contract specifications established enforced updated policies keeping business agile responsive changing market conditions collaborated staff maximize customer satisfaction streamline procedures improve bottomline profitability assessed optimized elevated operations target current expected demands service manager 091997 022020 bobby layman chevrolet city state model expected customer service standards promote customer satisfaction loyalty retention directed team service professionals focused fixed right first time improve productivity preparing monthly forecast control performance department directed team service professionals focused highest csi rating along lowest return repair vehicles maintained extremely low employee turnover motivating leadership employee support forecasted goals objectives department monitored employees task progression adherence deadlines established oversaw department budgets expenditures materials labor created employee work schedules keep shifts properly staffed resolved order discrepancies research ordering keep inventory properly stocked alleviate possible backordered items resolved customers issues providing timely effective solutions collaborated customers discuss service needs offer available solutions communicated changes management inform educate department employees recruited hired mentored service department personnel oversaw service department budget informed management discrepancies addressed order discrepancies provided timely resolution monitored employee performance effective data analysis efficiency key metrics education training service operations chevrolet services supremacy columbus oh business management certificate business management development columbus oh