jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary professional objective seeking position information technology director utilize greatest strengths well education building strong relationships coordinator colleagues person phone producing quality work products thinking clearly crisis reacting grace pressure solving technology problems highest quality technical knowledge thinking issues business context serving loyalty reliability summary key qualifications ability work diverse dynamic environment excellent communication people skills ability work pressure ability troubleshoot complex technical problems timely manner thorough attentive detail skills operating systemshardwaresoftwareweb development technologies windows 1011 linux mac os x versions ms server 2019 sql server admin aasi aps wordpress adobe creative cloud ms office 365 davinci resolve canva ecamm live streamyard logic pro x experience director information technology 072014 current aimbridge hospitality mount laurel nj verbal written communication music sound editing software graphics photo imaging software live stream youtube remote production coordinated activities departments expedite work improve interdepartmental performance analyzed problematic situations occurrences provide solutions facilitate company survival growth cultivated maintained relationships promote positive work culture developed presented new ideas conceptualized new approaches solutions information technology support network infrastructure servers updated wireless network wireless na implemented new backup procedure using veeam provided desktop application hardware support union office pcs macs facilitated implementation provided ongoing support division wide payroll software facilitated implementation provided ongoing support division wide accounting software facilitated implementation provided ongoing support church school accounting software successfully implemented office 365 relocated servers offsite tier 3 data center managed zoom enterprise tenant atlantic union conference provided remote production services union wide local conference events implemented cyber security awareness training using know 4 implemented cyber security insurance systems analyst ii 032001 062014 thermo fisher scientific inc fairport ny maintained created user account profiles passwords facilitating companywide security tested newly installed programs applications validate operability assisted postimplementation troubleshooting new applications application upgrades troubleshot resolved problems programs systems help desk support implementation troubleshoot network resolution analysis network management user support maintaining creating deleting users converting users old domain new 2003 active directory using active directory migration tool web content management development converted old staticpage website new dynamic web content management system update existing website needed create new web pages required manage online databases web programming using active server pages special projects assigned leased pc deployment utilize help coworkers manner encouraged teamwork network administrator 072007 052014 center health care services san antonio tx supported network infrastructure servers provided desktop application hardware support installed supported hardware software desktops servers printers worked closely end users solve problems related hardware software monitored system upgrades patches new configurations managed employee access security roles permissions handled network configurations hours weekends alleviate downtime maintain smooth operations determined alleviated hardware software network issues supported various operating systems server technologies provided troubleshooting testing support network manager academic computing 081999 032001 valvoline inc apopka fl recruited hired qualified candidates fill open positions trained employees additional job positions maintain coverage roles assigned tasks associates fit skill levels maximize team performance led team meetings oneonone coaching sessions continuously improve performance exercised good judgment decisionmaking escalating concerns resolving issues monitored staff performance addressed issues lab assistant management hardware maintenance server administration software installationmanagement faculty pc support webmaster responsibilities included web page design maintenance computer technician 061998 081999 valvoline inc argyle tx facilitated computeruser relationship ensuring lowest possible computer time also helping users achieve highest possible onthejob program utilization responsibilities included hardware troubleshooting resolution network problems rebuilding crashed server printing services helpdesk support weekly reports time allocation lotus notes pc troubleshooting repair new pc setup upgrades hardware software y2k compliance testing fixing computer technician 081994 061998 atlantic union college city state identified hardware issues caused component failures using approved diagnostic tools trained users operate manage hardware software facilitated implementation payroll barcode time card readers project involved user trainingsupport development translation software payroll processing designed implemented tutorials office applications helped users achieve higher onthejob utilization responsibilities included hardware problem resolution assemblyupgrade testing personal computers troubleshooting resolution network problems setup internet workstations related work novell 311 network education training master science information technology 052007 bentley college waltham bachelor science computer information systems 011997 atlantic union college lancaster whos among students american universities colleges languages english negotiated portuguese negotiated websites portfolios profiles spanish negotiated