abc banking main town st november 2010april 2015 serves nearly half americas households broad range financial services including personal banking credit cards mortgages auto financing investment advice small business loans payment processing senior loan processor april 2012april 2015 hired streamline department eventually transitioned team working full doc refinances serviced private wealth client loans assisted customers closing reviewed loan applications ensure complete accurate submission underwriting worked title company clear files closing obtainedtitleworkandtaxes ensure againstissue simpacting bank lien position scheduled loans closingandforwarded closing department assistedunderwritingteamwith helocs inquiries translated overly technical conditions understandable language communication clients assisted management trend analysis identify problems application postclosing delivered results consistently ranked among top loan producers terms volume loans sent closing november 2014 february 2015 selected team lead involved standing forteam manager assisting team members inquiries issues served main point contact new team members efficiency productivity strategies selected twice participate quality control projects tenure abc bankingmain town st customer care professional november 2010april 2012 responded inbound customer service requests reviewed mortgage loan notes payment histories escrow information payment irregularities openedwork orders additional requests reviewed edited training materials new hires assisted agents daily handling questions policies procedures delivered results performed pseudo team lead sales captain contributor customer care department served sme cross salesrelated questions acted disbursement specialist group new sales initiatives received performancebased awards recognition eminence club awards perfect customer satisfaction surveys service award collaboration award consistent demonstration ofhome lending values education bachelor science agribusiness applied economics minorcommunications state university main town st technical skills netoxygen msp vls closr realec customer assist ivault instant image connect exposure nowicrd workstation cmao mortgage express microsoft word excel access outlook adobe pdf creator