jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary strategic highly analytical performancedriven senior manager 15 years experience aligning systems business requirements policies regulatory requirements passionate applying excellent organization communication skills manage lead teams resultsoriented individual wellversed interfacing consulting business processes drive results based sound overall business judgment skills staff management leadership personnel management business development expertise organizational leadership revenue management data management strategic planning performance evaluation research evaluation conflict resolution time management peoplesoft expert risk assessment internal controls compliance monitoring internal audit administration compliance management innovative thinking financial management business controls policies procedure development people management evaluation risk management contract management work history 012018 current banking manager ii helping hand homecare glendale ca establishes manage goals dcss banking unit enhance support statewide performance within dcss program expand crossfunctional organizational capacity collaborating across departments priorities functions common goals manage financial statistics accounting data develop fiscal impact projections represents financial interests dcss state accountingrelated interactionsnegotiations parties vendors external stakeholders manage file site visits reports quarterly ensure proper internal control maintained assigned local offices inform executive leadership team current activities progress investigations consistently maintained 100 disbursement rate 3years recommends implements policies procedures directs subordinate managers staff provides direction influence agency policy ensure leadership across multiple units department andor regions communicates administrative priorities around data warehouse position reconciliation support enterprise level trainings initiatives performs professional responsibilities assigned 122013 122017 client care manager georgia department behavioral health developmental disabilities city state redesign modify policies programs productive effectiveness efficiency supervise day day operation outpatient clinic including revenue management quality assurance billing team satisfaction facility maintenance manage current data files use tracking goals productivity oversee 3 psychiatrists 1 np 17 fte 4 pte 2 interns provide daily guidance advice assistance clinical staff administrative staff potential employees new hires assist developing implementing departmental policies procedures needed supervise department activities ensure availability appropriate clinical support staff outpatient care ensuring necessary compliance provide orientation training new staff work human resources recruit select new staff carroll heard county clinic proactively effectively communicate physicians ensure client satisfaction compliance set standards responsible evaluating clinical nonclinical support staff performance quarterly basis provide timely performance coaching needed consults qa team monthly reaccess services performance surveys offer recommendations based research findings product performance assist qa monthly project team meetings expert advice regarding transition planning activities implement corrective action plan mentoring warning needed recommend action hr director resolve employmentrelated disputes peer conflicts proactive communication styles created companys first employee manual including training development updated key human resource metrics including turnover terminations using reporting tools hrms database streamlined improved program operational processes creating effective corrective action plans coordinated statistical data analysis design information flow developed database objects including tables views materialized views using spss 062002 082009 senior branch operations specialist ibm southeast employees federal credit union city state supervisedtrained tellers developed strategic alliances solicited business accounts audited branches monthly supervised daily operations openedclosed branch secured vault maintained daily automated teller machine managed coordinated daily banking activities ach authorizations credit card reconciliations deposit transfers bank reversal requests fees journal entries reconciled weekly debit card transactions disbursements researchcorrection disbursement errors reversals assessed employee performance developed improvement plans resolved escalated customer issues within timeframes met deadlines proactively managing individual team tasks gathered reviewed customer feedback improve operations motivated staff exceed quotas regular basis engaged employees business processes positive motivational techniques assisted customers setting closing accounts completing loan applications signing new services performed duties accordance applicable standards policies regulatory guidelines promote safe working environment increased overall annual sales 400 implementing several quality improvements within branches increased branchs profits 200 annually consistently exceeded branch individuals goals monthly replenished atm funds empty canisters prior validation process executed wire transfers stop payments account transfers exceeded goals effective task prioritization great work ethic balanced branch standard cash limit prepared cash shipments federal reserve intermediary banking institution reconciled cash general ledger account education 122016 master science organizational leadership brenau university gainesville ga 052013 bachelor arts sociology georgia state university atlanta ga 122007 associate science business administration atlanta metropolitan state college atlanta ga