abbey becker 4816 hyman villages los angeles ca phone 1 555 250 0282 experience cassinfarrell los angeles ca bpo manager 072019 present discuss operational issues critical quality ctq delivery attend customer calls meetings proactively flag issues prevent surprises anticipate plan new business get involved hiring proactively identify opportunities additional business customer prepare report process performance metrics stakeholders participate management discussions governance discussion management forums customer identify better ways deliver anticipated customer needs deliver existing services target customers value education otis college art design bachelors business skills handsonmanagement daytoday operations lead participate support projects initiatives including transforming existing communication channels exceptional thought leadership growth mindset analytics skill create strategic direction engineering process improvement opportunities clear strong governance agile mindset whilst compliance sops company regulatory guidelines policies leading regular operational performance review meetings business feedback performance discuss continuous improvement opportunities sanford llc los angeles ca bpo manager 012014 052019 effective utilization resources prepare infrastructure growth related requirements provide guidance mentorship team drive knowledge management continuous skilling team conduct performance appraisals team members identify training needs direct reports ensure domaindevelopmental trainings needs met manage attrition skip level meetings planning interventions engagement calendars deliver communication received senior management team members though town halls team meetings