jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary skilled team player strong background customer service veterinary environments works well independently handle assignments always ready go beyond basics assignments quick learner good computer abilities personable dedicated customer service representative extensive experience retail veterinary industry solid team player upbeat positive attitude proven skill establishing rapport clients motivated maintain customer satisfaction contribute company success articulate enthusiastic resultsoriented demonstrated passion building relationships cultivating partnerships growing businesses skills verbal communication organization multitasking customer relations shipping receiving warehouse operations team management problemsolving credit card payment processing customer account management courteous strong service mindset time management customer service teamwork collaboration veterinary medical records software effective multitasking veterinary terminology relationship building recordkeeping payment processing educating owners appointment scheduling taking client histories medical recordkeeping data entry software problemsolving invoice preparation organization time management critical thinking detailoriented equipment troubleshooting maintenance cleaning sterilizing reception area maintenance overthecounter product sales documenting medical histories exam room preparation proficient cornerstone technologically savvy filling prescriptions experience apparel sales associate 092017 032018 bass pro shops buda tx checked hanging racks shelving regularly locate misplaced items assisted fitting room flow monitoring product movements offering additional sizes added tags folded items hung products process merchandise sales floor replenishment used strong selling behaviors move department merchandise approached customers department offer assistance locating selecting merchandise ran registers busy periods back cashier staff support smooth customer flow organized displays replenished stock maintain attractive clothing merchandise kept pricing updated match advertised sales special clearance promotions quickly connected customer offer assistance promote products minimized loss watching recognizing security risks active theft helped customers find desired items sizes closely supporting person throughout buying process calculated sales prices total purchases processed cash credit transactions maintained revenue attracting customers attractive sales displays maintained knowledge current sales promotions return exchange policies security practices encouraged customers sign warranties additional services consistently exceeding quotas addon sales completed opening closing duties including counting money balancing cash drawers making deposits located outofstock items customers store locations directly contacting vendors completed multiple resets per day keep merchandise wellorganized presentable senior logistics associate 032018 082020 l3harris framingham managed directed materials administrative operational customerrelated processes directed activities warehouse shipping receiving freight movement teams unpacked tagged stocked merchandise sale main floor prepared sales floor new promotions building moving displays updating signs completed regular checks floor storage merchandise identify optimal items replenishment reordering exceeded specific team goals partnering staff share implement best practices approached customers engaged conversation use effective interpersonal people skills displayed strong telephone etiquette effectively handling difficult calls assisted customer requests answered questions improve satisfaction cleaned display cases shelves aisles regularly keep store professional customerready backed front lines running register busy store periods reviewed shipments verify correct type quantity incoming items connected customers assist questions locate merchandise carry heavy purchases customers car helped customers move heavy items packages vehicles worked successfully diverse group coworkers accomplish goals address issues related products services prioritized organized tasks efficiently accomplish service goals office assistant 082020 112020 truteam sparks nv organized company records including central file system special business documents operated office equipment personal computers photocopiers scanners voicemail systems facsimile machines proofread documents organized records reports documents answered telephone calls took messages distributed messages appropriate personnel organized ordered restocked office supplies keep staff efficient productive greeted visitors escorted destinations kept office documents wellorganized quickly retrieved files team members created professional letters spreadsheets emails support daytoday business needs contributed teambased environment maintain line productivity meet expected deadlines boxed labeled moved items keep production lines moving swiftly recognized defective material reported issues management placed products equipment work surfaces processing inspecting wrapping sorted placed materials items racks shelves bins according predetermined sequence customer service representative 072021 current firstservice residential addison tx promoted high customer satisfaction resolving problems knowledgeable friendly service remained calm professional stressful circumstances effectively diffused tense situations demonstrated excellent communication skills resolving product consumer complaints educated customers special pricing opportunities company offerings maintained knowledge current promotions exchange guidelines payment policies security practices upheld quality control policies procedures increase customer satisfaction provided outstanding service new longstanding customers attending closely concerns developing solutions asked probing questions determine service needs accurately input information electronic systems escalated customer concerns issues requirements supervisors immediate rectification made outbound calls obtain account information used proven techniques deescalate angry customers telephone interactions answered incoming calls emails providing frontline customer support assistance product service transactions developed strong customer relationships encourage repeat business explained benefits features recommendations maximize client retention answered inbound calls chats emails facilitate customer service set activated customer accounts improved customer service wait times mitigate complaints relayed customer feedback crossfunctional teams improve products services mentored new employees procedures policies maximize team performance trained new hires products services best practices protocols reduce process gaps organized client contracts records reports strengthen traceability worked clients processes financial transactions processed financial transactions clients answered pet owner phone calls responded questions taking messages staff veterinarians set appointments checkups scheduled veterinary consultations surgical visits approximately 4060 animals per day supervised waiting area mopped floors organized rearranged magazines maintain office assisted new staff training sharing key information veterinary practice protocols answered multiple line phone system busy animal care facility responded questions regarding pricing services called patients confirm scheduled appointments obtain additional details checked patients appointments collected deposits appointments scheduled followed patient appointments collected processed patient payments maintained patient files protected patients observing strict hipaa guidelines took messages patients promptly relayed appropriate staff answered multiline phone system directed callers requested personnel departments greeted patient pleasantly offered desk sheet easy signin delivered highquality administrative customer service sustain patient work flows carried daily tasks professionally communicating physicians nursing staff technicians medical assistants retrieved faxes uploaded documents patient charts assist clinical staff straightened waiting room maintain neat organized space managed office phone lines checking voicemail returning calls directing messages team members informed patients financial responsibilities prior rendering services compiled physical digital documents charts reports scheduled appointments optimizing patient satisfaction provider time treatment room utilization greeted patients visitors answer questions refer inquiries appropriate personnel maintained patient accounts obtaining recording updating personal financial information applied knowledge medical terminology support office administration productivity checked patients appointments collected payments education training high school diploma lafayette high school lafayette ga gpa 38