richard bach mba 1234 park avenue south new york ny 10021 9171234567 bachemailcom senior operations project management executive strategy development business process management technology integration retail banking commercial banking private banking outcomefocused banking operations executive 28 years inhouse clientfacing experience consolidating repositioning corporate strategies improve profitability expertise leading multimillion dollar initiatives aligning operations business strategy financial institutions ranging s6b 4t assets management 90 people budgets 30m expertise across lines business developing gotomarket strategies designing sales delivery models streamlining operations selecting deploying information technology solutions known integrating change devising collective solutions leverage business drivers incentives professional experience name withheld new york ny one worlds largest professional services firms director financial services group 2001 present hired abd associates llc lead client strategy process technology change management projects retained pwc acquisition principal roles across engagements banks assets 8b 23t project highlights top four us bank business banking operating model performed segmentation identify customers best served another channel market analysis optimize bankers geographic placement directed nationwide customer noncustomer focus groups quantitative surveys validate customer value proposition east coast regional bank 80b assets 12575 employees operations review identified 10m annually process improvements implementations s3m annual new fee income opportunities state bank 28b assets 140 branches 6000 employees teller workforce management reduced teller fte 10 identified implemented process technology changes gain teller line efficiencies 400k annually implemented segmentbased fee collection approach teller training increasing fee collections 970k annually private bank s7b assets 1100 employees client service review inventoried assessed customer backoffice processes seven client service offices potential automation standardization centralization transfer departments created businessstaffing model support anticipated growth rationalize optimized resources jp morgan chase co new york ny 1994 2001 sixty countries 2 trillion assets largest capitalization third largest deposit base united states ebusiness systems consultant managed technology business project teams serving 800 staff new york ny five sites daily facilitating 14500 customer calls 72500 email queries continued