jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary director 12 years experience trust safety field strong communication leadership skills focus providing excellent legal compliance customer service law enforcement communication service providers adept collaborating crossfunctionally accomplish company goals notary public commonwealth virginia outstanding team leadership staff development excellent customer service quality assurance positive attitude great work ethic exceptional analytical critical thinking skills multitasking decisionmaking prioritization project management client service management creative problemsolving work history director record management services 062018 current subsentio llc city state chantilly va currently leading 247 team consisting supervisors legal compliance analysts managing prioritizing daily workload performances overseeing various operation projects onboarding new clients enhancing policies building scaling quadrupling team based departmental needs support train coach counsel resolve issues escalated analyst staff supervisor team draft implement policies processes used daily operations identify make recommendations remedy possible issues improve performance associated operational staff including proposed action plans review statistical reports determine trends possible issues ensuring key performance criteria met build update process procedures help analyst team supervisors better execute roles responsibilities providing quality service 200 communication service providers csps establishing great client retention enhancing customer experiences maintaining good standing relationships managing vendor team responsible development deployment companys proprietary record management system 5 years create requirements based data analysis design needs improve functionality processing time functional testing bug reporting overseeing new release deployments clientuser level managing client timelines expectations integrations support proposal contract drafting lead strategic sales efforts increase revenue bringing new clients researching market segments expand created new policy procedures digital millennium copyright act dmca compliance defined created oversaw requirements companys proprietary record management database automate handling dmca infringement notices support various international data retention compliance contracts member executive team participate weekly meetings lead strategy operations grow manage records production business recruited interviewed hired trained 20 employees implemented mentoring program promote positive feedback engagement creating fun work environment team building activities include inhouse remote employees legal services supervisor 042017 062018 subsentio llc city state chantilly va managed performance activities analyst staff including reviewing case work quality assurance compiled formatted audited external client reports internal team productivity reports trending analysis held regular meetings legal department stay date latest rulings changes would impact departments process procedures intervened analyst work needed managed 247365 team schedule prioritized client escalations supported afterhours oncall emergency escalations assisted training development team members monitored teams performance gave feedback necessary handled customer complaints inquiries responded customer requests products services company information offered advice assistance customers paying attention special needs wants developed community reputation commitment customer satisfaction strong client relationships maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns cultivated customer loyalty promoted repeat business improved sales senior legal compliance analyst 062015 042017 subsentio llc city state chantilly va duties neustar inc senior legal compliance analyst senior legal compliance analyst 062011 062015 neustar inc city state sterling va participated emergency oncall support rotation reviewed various forms criminal civil legal demands validity ensured conformity local state federal laws communicated directly law enforcement attorneys resolve deficiencies within legal process request created queried retrieved formatted appropriate customer metadata records subscriber information response specifications legal demand reviewed records produced accuracy responsiveness completeness transmitted 10000 records law enforcement agencies attorneys issuing legal process reviewed interpreted 900 lawfully authorized surveillance orders sent appropriate team implementation participated training new data systems created training guides responded quickly efficiently exigent demands made us canadian law enforcement regarding life threatening situations managed entire process case documentation retrieval delivery responsive data resolved phone calls status inquiries legal demand compliance issues handled annoyance harassing call complaints subscribers direct clients served fact witness providing testimony historical data records produced pursuant criminal legal demands translated spanishspeaking callers paralegal certificate 102011 education george mason university arlington va bachelor science criminal justice investigations 082010 university new west ct certificate law enforcement science criminal justice investigations 082010 university new west ct spanish negotiated languages english negotiated