experience education skills maxwell funk 87574 sage divide philadelphia pa phone 1 555 136 4832 customer advocacy leader detroit mi 022016 present develop standard operating procedures contribute continuous improvement existing ones seen sme work streamworkgroup make recommendations operational teams delivery optimum performance keeps others informed data contributes performance team department company flexible work weekend evening shifts engenders trust respect working relationships may active training andor development others customer advocacy manager los angeles ca 112010 102015 keep track customer advocacy participation provide customers tokens appreciation thank notes fico world tickets complementary training etc identify additional forms insight help deep dive learn vmware insights partner surveys example marketing events sales activities etc works pleasant office environment department staff utilizing computer workstation various software applications specific work schedule coordinated direct supervisor execute performance career development discussions provides handson learning development opportunities direct reports consistent coaching call shadowing account management training development client care programs provides high touch customer care assigned customers consistently demonstrating subject matter expertise manage respond urgency clarity competence swift fulfillment customer reseller requests identifies issues monitoring support inquiry queues task assignments customer communications performance reports takes timely action resolve issues customer advocacy analyst los angeles ca 092005 052010 utilize processes maximize work flow work minimize causes customer dissatisfaction educating agents customers work closely support vendor management phoenix retention teams adhoc requests inquiries willingness work matrix environment value importance teamwork maintain positive results oriented work environment analyze voc voa surveys sent customers priority immediate resolution coaching business improvement daily audit voc voa results manager ensure within 48 hour sla survey received flexible attitude respect work assignments new learning florida atlantic university bachelors degree customer satisfaction resulting excellent interpersonal verbal written communication skills work individuals teams across adobe develop data driven point view well adobe delivering customer advocacy goals leveraging building upon existing frameworks models communicate insights aggregate organize perform quantitative analysis relevant survey data operational metrics using spss data analysis tool identify customer experience insights effectively visualizing communicating data ability manage prioritize tasks efficiently accurately culturally aware ability think work globally literate experience microsoft based applications general knowledge pc functions attention detail organizational skills ability work independently take ownership responsibility work assigned analytical skills willingness work matrix environment value importance teamwork