jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary highly motivating detailoriented adaptable social services professional skilled intakes assessments crisis management comprehensive case management possessing strong background criminal justice field excellent organizational analytical skills extensive experience managing heavy case loads working closely social services criminal justice agencies program management wellrounded professional experienced applying principles psychology personnel handling administration management marketing problems extensive knowledge human industry behavior performance mental processes assessment methodsenergetic job title successful program development implementation management well community outreach missionoriented organizations highlights problem solving expertise time management ms office proficiency case planning aware legal ethical standards able work independently member team comfortable diverse populations excellent relationship building skills excellent writing critical thinking skills experience performing assessments interpersonal oral written communication skills traumainformed therapy attentive listener empathetic detailoriented strategic planner selfstarter meticulous attention detail resultsoriented selfdirected data collection analysis exceptional organizational skills accomplishments data organization improved office organization compiling quarterly budget reports financial spreadsheets organizational charts company data reports using advanced microsoft excel functions multitasking demonstrated proficiencies telephone email fax frontdesk reception within highvolume environment customer service handled customers effectively identifying needs quickly gaining trust approaching complex situations resolving problems maximize efficiency increased office organization developing efficient filing system customer database protocols created implemented daily parenting workshops teen mothers involved criminal justice system managed caseload number clients given time experience 022014 current victim advocate 011 011 city colorado springs colorado springs co created organized maintained files daily case notes electronic databases organized office schedules maintained relationships necessary agency contacts completed statistical analysis developing updating maintaining statistical related records reports attended meetings trainings necessary professional development required agency funding sources maintained problemsolving solutionoriented attitude aspects work determined whether clients counseled referred specialists asked questions helped clients identify feelings behaviors assessed patients risk suicide attempts provided assessments counseling case management services youth families conferred clients discuss options goals conducted regular assessments adhered documentation processes procedures counseled individuals groups families communities regarding issues including mental health poverty unemployment substance abuse physical abuse rehabilitation social adjustment child care medical care referred clients support services needed medical housing social services employment services legal provided client tools better manage emotions address anger management issues present supported residential clients completing tasks toileting brushing teeth general hygiene built positive rapport law enforcement officers court officials community service agencies collected information clients using techniques testing interviewing discussion observation analyzed information police reports client intakes assess clients abilities needs eligibility services effectively managed work limited work environment serving large multicultural community working collaboratively judicial officers attorneys court case managers probation officers reviewed provided comments adequacy documents took necessary steps cure deficiencies created maintained computer paperbased filing organization systems records reports documents developed created effective filing system accelerate paperwork processing successfully established effective systems record retention creating database daily correspondence tracking updated departmental standard operating procedures database urately reflect current practices created maintained spreadsheets using advanced excel functions calculations develop reports lists maintained detailed administrative procedural processes improve accuracy efficiency created databases spreadsheets improve inventory management reporting accuracy successfully established effective systems record retention creating database daily correspondence tracking residential advocate volunteers america colorado denver co accompanied victims local area hospitals police departments prosecutors office courts provide crisis intervention advocacy services oversaw 24hour hotline victims domestic violence sexual assault guided victims providing caserelated medical legal information counseled victims families significant others designed distributed training flyers recruit volunteers agencys sexual domestic violence advocacy programs assisted supervisor managing volunteers setting trainings monthly meetings managed victim case files following state agency guidelines assisted office procedures pertinent operations program generated monthly quarterly reports agency used grant writing training purposes accompanied victims local area hospitals police departments prosecutors office courts provide crisis intervention advocacy services oversaw 24hour hotline victims domestic violence sexual assault referred clients resources community met needs crisis hotline residential program conducted follow calls scheduled appointments clients surveyed surveillance cameras ensure safety clients residing domestic violence shelter facilitated workshops educated residents parenting financial literacy selfsufficiency legal rights processes adjusting communal living 042010 042012 deli clerk giant eagle inc delmont pa frequently switched positions deli clerk cold food prep support changing needs large retailer ensured minimal product shrink coordinated secondary usage product prepared variety foods according customers orders supervisors instructions received processed cash credit payments instore purchases opened closed store including counting cash opening closing cash registers creating staff assignments demonstrated customers come first serving sense urgency worked team member provide highest level service customers cleaned maintained beverage area display cases equipment order transaction area upsold additional menu items beverages desserts increase restaurant profits prepared food items sandwiches salads soups beverages completed closing duties including restocking items closing cash drawer effectively communicated kitchen staff regarding customer allergies dietary needs special requests maintained neat attractive bakery food cases took necessary steps meet customer needs effectively resolve food service issues recorded customer orders repeated back clear understandable manner frequently switched positions fountain server dishwasher support changing needs large industrial kitchen consistently adhered quality expectations standards checked deliveries signed products received correctly received orders processed payments responded appropriately guest concerns served orders customers windows counters tables quickly efficiently processed payments made accurate change mastered point sale pos computer system automated order taking maintained friendly professional customer interactions stocked rotated products stocked supplies paper goods timely basis communicated customers regarding orders comments complaints complied scheduled kitchen sanitation ensured standards practices met ensured firstinfirstout system ingredients labeled stored properly 022008 072008 volunteer kennell attendant sage intacct san jose ca adhered high standards safety cleanliness professionalism monitored animals recovering surgery notified veterinarians changes promoted skin coat health regular grooming advised animal owners regarding sanitary measures feeding general care medical conditions treatment options talked animals soothe familiarize human voice walked number dogs day responding dogs individual needs keeping eye whole group fed watered number animals day observed general shelter population illness injury cared animals special medical needs including diabetes prioritized animal safety comfort times talked animals soothe familiarize human voicefed animals twice daily made sure access fresh water times 022015 current support analyst education 2013 cognosante city state provided accurate appropriate information response customer inquiries addressed customer service inquiries timely accurate fashion maintained uptodate records times worked upper management ensure appropriate changes made improve customer satisfaction maintained uptodate comprehensive electronic paper filing systems entered client records centralized database progress tracking identified customer needs market research analysis worked management identify trends developments might influence pr decisions strategiesdeveloped new analytics tool allow senior management understand impact project masters science criminal justice saint josephs university philadelphia pa masters science criminal justice 20122013 saint josephs university philadelphia pa 385gpa 2012 bachelor arts law justice rowan university glassboro nj bachelor arts law justice 20102012 rowan university glassboro nj 33gpa 2010 technology homeland security forensic cumberland county college vineland nj concentration forensic technology homeland security 20082010 cumberland county college vineland nj 38 gpa deans list summa cum laude affiliations volunteer facilitator presentations observed courtroom proceedings bail motions arraignments status conferences trials sentencing hearings juvenile family court proceedings certifications skills clerk heavy machinery forensic security community outreach compensation filing multiline multiline phone multiline phone system phone system operations training clients cases dynamics engines learning center learning centers microsoft dynamics community service