jessica claire 9 resumesampleexamplecom 555 4321000 claire street san francisco ca 94105 professional summary driven informational technology specialist 18 years experience developing enhancing technology systems academic setting talented diagnosing troubleshooting computer hard ware software issues across various operating systems maintaining network network security practiced personably translating end user requests obtaining corresponding technology meet specifications skills macintosh operating windows operating systems management maintenance network administration network performance tuning security lan protocols echnical support equipment management enduser support hardware installations software updates software update problemsolving skills task prioritization software microsoft word power point excel power point excel outlook expertise lotus argo remote software pearson testing software certiport administrator tools audacity microsoft teams zoom pinnacle gradebook canvas lms facebook twitter instagram pinetrest education american intercontinental university bachelor science information technology broward community college associate arts elementary education certifications comptia network plus work history city clovis senior information technology specialist clovis ca 012003 current handled computer systems troubleshooting provided technical support faculty students staff analyzed hardware software network issues identify troubleshooting methods needed quick remediation repaired troubleshoot assembled updated 100 computers daily manually configured computer systems repaired replaced computer printer peripheries configuration installed end users desired hardwaresoftware revised system co comp evaluated performance computers identify areas failing quality standards respect officia efficiency speed accuracy performed installations routine upgrades reimaging computers necessary supervised maintained accurate schoolwide technology inventory database maintained functional computing environment identifying network requirements installing upgrades monitoring network performance oversaw network file servers avaya network phone system servers education conducted instructional education software web 20 programs teachers staff maintain network performance performing network monitoring analysis performance tuning troubleshootin troubleshooting network problems escalating problems vendor served online test administrator configured hardware devices software set work stations employees patched software installed new versions eliminate security problems protect data helped streamline repair processes update procedures support action consistency monitored systems operation input commands troubleshoot areas responded support requests end users patiently walked individuals basic troubleshooting tasks worked software development team reported errors bugs newly released software assisted deployment release fixes removed malware ransomware threats laptops desktop systems assessed system hardware software suggested modifications reduce lag time improve overall speed explained technical information clear terms nontechnical individuals promote better understanding executed various techniques maintain servers systems keeping networks fully operational exring peak periods collaborated vendors locate replacement components resolve advanced problems performed tests functionality security performance different workstations devices developed maintained strong client relationships deliver exceptional customer service problem resolution trained supported faculty staff software hardware network standards use processes monitored school server network connections firewalls filters maintain maximum uptime functionality fresno county office education mental behavioral specialist fresno ca 012011 current worked psychiatrists psychologists social workers counselors therapists helped patients reach goals established individualized therapeutic plan care worked goals personal care independent living health care social recreational employment activities established close contact patients helping keep track progress toward goals well barriers reaching goals emergence new goals worked mentally developmentally emotionally impaired individuals daily basis city hollywood parks recreation aftercarecamp counselor city state 011998 012004 established lead counsellor groups 1525 elementary schoolaged children collaborated camp counselors design fun enriching learning activities campers developed ageappropriate arts crafts activities encourage campers artistic skills development creative expression led groups children safely variety camp activities supervised preplanned field trips followed established safety guidelines minimize campers accident injury risks mcnicol middle schoolbroward county school district substitute teacher city state 012001 012003 implemented lessons grades 68 various disciplines provided continuous instruction absence regular classroom teacher served regular consistently dependable substitute one primary location managed student behaviors executing outlined curriculum