professional profile jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom motivated professional twenty years experience business management customer service seeking front desk manager position claremont club ability turn around underperforming departments create profitable departments building strong relationships recruiting talent training teams establishing managing processes selfstarter positive attitude strong problem solving skills qualifications selfmotivated strategic creative thinker outgoing cheerful attitude experience membership sales representative 2015 current team training development process improvement interpersonal oral written communication skills aaa northern california nevada utah insurance exchange concord ca achieve monthly individual team sales attrition goals enrolling prospective members club utilizing relationship selling process take sales process beyond close initial onboarding new client decrease monthly attrition providing enthusiastic level service existing members create personal monthly plans outlining specific inhouse community activities generate new sales develop maintain excel spreadsheets sales tracking purposes support club programs staff members health wellness coach 072014 2015 live nation entertainment inc perth inner wa achieved personal training fitness nondues revenue program sales goals effectively utilized visual fitness planner program features transition members personal training clients integrated new members club assured satisfaction general manager 032013 052014 concord hospitality broomfield co grew two womens personal training studios less 18000 average monthly sales 30000 average monthly sales client base 85 135 implementing top mind sales approach maximize upfront upgrade renewal sales opportunities coach studio team four personal trainers aspects operational excellence turn clients raving fans providing positive highenergy environment clients achieve weightloss results balanced program weight training interval cardio training nutrition support accountability develop communication tools organization including monthly constant contact newsletters instudio contests community board develop specific interesting lead generating emails director performance sports 022011 072011 puma north america city state managed womens mens performance apparel categories running fitness soccer sales goal 21 million category expert spokesperson within apparel team defined strategy business plan performance categories created delivered informative presentations workshops sell product senior director apparel accessories merchandising 022008 042011 puma north america city state defined delivered apparel line north america built strategic alliances sales international product resulted 50 million 2010 24 sales growth traveled corporate headquarters germany every 6 8 weeks represent north america strategic planning meetings increased account base 10 new product quickly brought market introduced revolutionary womens fitness apparel program increased customer base 23 managed team three merchandise managers one merchandising analyst responsible recruiting interviewing new team members department created delivered informative presentations workshops sell product sales director new business 092007 022008 puma north america city state managed new emerging business categories across product classifications exceeded sales goal 20 first year built strong client relationships provided high valueadding services resulting 15 growth within new business account base developed assigned monthly sales quotas 15 national sales managers communicated regularly strategic managers resolve issues plan business launched new categories swimwear sailing limited edition created delivered informative presentations workshops sell product director sales 2006 092007 puma north america city state managed sales operations department store lifestyle business segments resulting 20 million annual sales improved client relationships vice president level resulting expansion account base 60 communicated regularly territory regional managers daily support strategic planning accounts recruited interviewed hired new sales managers department created delivered informative presentations workshops sell product listened attentively account feedback worked product development team introduce competitive product offerings trade channel manager 092002 2006 puma north america city state built managed 30 new accounts 15 million sales established critical alliance three major department store partners within sixmonth period recognized puma employee year increasing sales level 200 changed improved department expectations customer service margin analysis presentation building planned led training sessions customer service business analysis promote sales team professional development sales goal reinforcement education bachelor arts international relations 1998 mount holyoke college south hadley certificate portuguese studies 1997 universidade de lisboa lisbon technical skills mastery microsoft office word excel powerpoint strong working knowledge datatrak abc clubos software ability work several operating systems including microsoft mac osx fluent spoken portuguese proficient written portuguese knowledge spoken written spanish