jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary professional business analyst advanced knowledge portfolio asset management systems skill driving positive outcomes exceptional organizational project management leadership skills adaptable assessor business health product success expertise optimizing solutions changing industry landscapes skills business systems analysis agile methodologies business process management unified modeling language business process improvementreengineering bpmn software requirements management 6 years scrumkanban frameworks 6 years project management 6 years use case methodology 6 years wireframemockups 6 years jira confluence 6 years behaviourdriven development 6 years structured query language sql 6 years balsamiq mockflow 6 years microsoft office 12 years microsoft sharepoint 12 years user stories 6 years business architecture 6 years trello 3 years work history 012018 current business analyst afmic american family mutual insurance company si green bay wi created business process diagrams part gap analysis understand current state future state processes derived businesssystem level requirements business processes assisted product owner splitting large user stories features epics smaller user stories using different techniques wrote acceptance criteria using gherkin syntax givenwhenthen designed developed use case diagrams activity diagrams sequence diagrams class diagrams web page mockups using microsoft visio balsamiq tools facilitated managed requirements walkthrough sessions product ownersmes scrum team provided support scrum team sprint planning meeting sprint execution wrote sql scripts using toad oracle part data analysis effort collaborated qa team ensure adequate testing software completion maintained quality procedures ensured documentation uptodate facilitated scrum ceremonies capacity scrum master developed implemented processes tools requirements gathering analysis planning tracking delivery designed developed project document templates based sdlc methodology assisted project managers several project management artifacts like project roadmap project plan project scope statement weekly status meeting minutes conducted uat user acceptance testing provided training application end users performed impact analysis derived requirements requests change rfcs discrepancy reports drs provided client 012012 122018 business systems analyst 22nd century technologies la state worked product owner define business requirements groomed product backlog documented end user requirements created workflows process diagrams support customer business needs collaborated product owner helping drive process change added value business prioritizing work efforts scrum team including ownership backlog created business process diagrams part gap analysis understand current state future state processes derived businesssystem level requirements business processes assisted product owner splitting large user stories features epics smaller user stories using different techniques wrote acceptance criteria using gherkin syntax givenwhenthen designed developed use case diagrams activity diagrams sequence diagrams class diagrams web page mockups using microsoft visio balsamiq tools facilitated managed requirements walkthrough sessions product ownersmes scrum team provided support scrum team sprint planning meeting sprint execution wrote sql scripts using toad oracle part data analysis effort collaborated qa team ensure adequate testing software completion maintained quality procedures ensured documentation uptodate facilitated scrum ceremonies capacity scrum master 012008 122012 business process analyst rockwell automation inc charlotte nc communicated collaborated proactively external internal clients analyze functional technical needs identified sources gathers analyzes data relevant process definition completed documented analysis business technical processes develop new andor streamlined processes reporting response evolving internal customer requirements worked closely team document asis state tobe state business processes developed process recommendation documents including presentations process maps supporting metrics business requirements related impact analyses complex processes portions larger interrelated processes conducted interviews gather user requirements workshops questionnaires surveys site visits workflow storyboards use cases scenarios methods defined developed evaluated performance metrics establish process success including working multiple stakeholders often competingconflicting objectives ensure cohesive reachable measures success education 072013 mba 072006 certifications obafemi awolowo university tbd bachelor science mass communication madonna universityu tbd itil v4 certified yyyy certificate course business analysis busyqa mississauga ontario 2020 certified scrum master 2022