jessica claire montgomery street san francisco ca 94105 555 4321000resumesampleexamplecom professional summary eighteen years business analyst experience meeting needs improving processes exceeding requirements team environments diligent worker strong communication task prioritization skills successful responding shifting business needs priorities organized dependable candidate successful managing multiple priorities positive attitude willingness take added responsibilities meet team goals excellent reputation resolving problems improving customer satisfaction seeking fulltime position offers professional challenges utilizing interpersonal skills excellent time management problemsolving skills advanced entry level positions long term career based positions 30 years one employer skills microstrategy architecture microstrategy reporting dashboard creation oracle redshift sql knowledge data synthesizing business analysis compiling data work history 102004 082022 business analyst altair yorkville il bi tool system design technology architecture analysis data analytics requirements definition pivot tables data warehousing microstrategy architect business intelligence group created new microstrategy objects attribute metrics ensure accurate timely access new data ensure accuracy new objects existing objects timely reporting global microstrategy power users responsible troubleshooting microstrategy objects analysis generated sql worked daily global microstrategy power users via help desk email tool freshdesk assist reporting needs along resolving data related issues created accurate microstrategy dashboards global microstrategy power users assist identifying new data needs working multiple departments obtain data requirements working database engineers ensure timely accurate data multiple databases implementation microstrategy responsible developing reports meet corporate responsibilities outside professional organizations 052001 102004 call center supervisor enterprise information services elizabeth city nc monitored call quality provided individual constructive feedback enhance performance address areas need improvement oversaw employee performance foster accurate prioritization achievement productivity goals increased efficiency productivity effective staff training regarding customer service protocols call resolution techniques supervised 8 10 call center agents providing excellent customer service callers requiring assistance missing items orders delayed shipments well return refund issues 021995 052001 account manager education allied universal north wales pa worked regularly 275 300 nu skin independent business leaders differing geographic areas united states help maintain necessary requirements maximize financial success built maintained highimpact longlasting relationships independent business leaders ensured timely successful delivery solutions according business leaders needs clearly communicated progress initiatives identified areas improvement meet sales quotas increase commissions assisted business leaders organizations escalated issues able resolved departments limited travel attend corporate sponsored trainings around us support programs initiatives corporate management build relationships business leaders advocate business leaders various corporate departments ensure compliance policies best interests parties 052007 bachelor science business administration utah valley university orem ut