jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary successful banking professional unsurpassed attention detail superior ethics focused balancing customer needs banks sales target goals dedicated building strengthening customer relationships skills customer service proactive focused relationship building experience business banking administator 072021 current first national bank texas dallas tx prioritizing planning sound judgment time management supported commercial loan team clerical tasks loan processing duties assisted loan officers application data acquisition verification examined verified information loan application closing documents prioritized organized tasks efficiently accomplish service goals juggled multiple projects tasks ensure high quality timely delivery senior personal banker 102019 72021 crossfirst bankshares inc dallas tx built strong rapport new existing clients better serve financial needs promote branch loyalty partnered loan mortgage officers financial advisors provide clients optimal financial solutions helped customers open close accounts apply loans make sound financial decisions processed sales referrals promoted bank services products resulting 40 branch sales increase personal banker 052012 102019 bancfirst corporation mustang ok helped customers open close accounts apply loans make sound financial decisions built strong rapport new existing clients better serve financial needs promote branch loyalty partnered loan mortgage officers financial advisors provide clients optimal financial solutions surpassed annual quota 140 sales consistently met service team sales targets call handling quotas consistently teller supervisor 52011 52012 university miami miller school medicine coral gables fl supplied tellers coin currency maintained optimal financial controls securing funds making accurate transactions verified transactions involving cashiers checks money orders account transfers managed balanced cash vault audits general ledger accounts promoted facility security monitoring customer behaviors following established protocols protect individuals assets office assistant 072008 042011 keysight technologies washington dc va updated financial customer business records company databases organized files developed spreadsheets faxed reports scanned documents bolster organizational workflow collected payments issued receipts updated accounts reflect new balances offered diverse clerical support office team members managed correspondence answered telephone calls tracked documentation maintained business records updating customer information customer service repfloor support supervisor 082007 012008 emerson hospital bedford respond customer contacts received incoming calls respond customer contacts received emails handle problems questions situations customers accurately enter customer information trained staff provide excellent customer service challenging customers monitored team 16 customer services representatives assess knowledge tone adherence company policy customer service 032005 022007 dick blick art materials city state answer incoming calls customer problem solving work drop ship vendors process vendor charge backs file damage loss claims freight carriers answered customer questions products services recommended appropriate solutions reviewed customer complaints determine appropriate methods resolution lead tellerpersonal banker 071997 032005 wells fargo bank na city state supervise teller staff train new employees maintain security control manuals monitor incoming outgoing cash vault customer problem solving develop maintain relationships prepare loan documents set closings unit secretary 041994 071997 st mary medical center city state register patientsanswer incoming calls order lab work xraysinitiate manage trauma alerts enter patient charges billing schedule outpatient procedures admissions conducted patient intake interviews collect medical information insurance details education training medical terminology emtb state illinois 012001 carl sandburg college galesburg il gpa 35 business carl sandburg college galesburg il accomplishments exceeded sales goals average 140 1 year promoted senior banker due sales achieved surpassed annual goals