alana okuneva 912 kling street boston 1 555 641 4300 work experience information technology internship program philadelphia pa assist updating technical end user documentation propose options resolve identified process technical deficiency assist troubleshooting various systems assist performing preventative maintenance upgrades various systems 052015present develop skills vitally important todays business environment including teambased interaction ability manage outcomes without direct authority others capability aid definition direction initiatives learn become familiar daytoday operations organization handson learning mentoring participate shadowing professionals work project planning collaboration use computer skills contribute various projects business information technology internship new york ny applications support development project management manufacturing operations enterprise data warehouse business intelligence cyber security risk management access management retail pointofsales solutions enterprise resource planning sap assist migration crystal reports microsoft reporting services 112012 122014 information technology internship new york ny assist facilitating meetings andor discussions assist capturing documenting validating user requirements 092009072012 obtains maintains uptodate knowledge companys business functions work processes systems keeps abreast industry trends technologies applying technology solutions solve business challenges data assessment validation assist domain architects current projects perform special projects determined domain architects assist needs analysis solution research strategy projects neumont university bachelors degree computer science education professional skills 20032008 strong interpersonal skills effectively communicate coworkers employees levels gain working experience creation testing web services using java net andor xml skills possess strong thinkingproblemsolving skills applied business processes cando attitude possess strong problem solving analytical creative thinking skills build skills knowledge job experience coaching training excellent peopleskills outgoing approachable motivated help including ability train end users security aspects excellent collaboration skills working comfortably across teams