professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom organize drive operations effectively develop enact company policies increase organizational operation efficiency retain strong leadership interpersonal skills advance strategic plans sales objectives set forth management develop policies keep organizations budget low including operations maintenance labor costs skills desktop support technical issues analysis customer service troubleshooting planning coordination work history operations manager 042017 current cambria minneapolis mn microsoft office flexible adaptable intune autpilot sam itam manages client assets according investment preferences goals meets clients assess asset status needs risks goals progress prepares financial statements business activity reports forecasts develops organizes maintains client portfolios studies market trends maximize profits identify investment opportunities supervises employees assist financial reporting budgeting assesses financials legal compliance reviews financial reports find ways reduce costs compiles presents asset management reports clients supervisors senior executives contributes team efforts accomplishing related tasks needed manager end user computing 052010 042017 newport group new bern nc oversee implement process enduser computing solutions oversee problem management change management vendor contract compliance lead local team support staff ensure delivery full information technology infrastructure library itil processes develop maintain effective working relationships team members peers supervisors provide top line customer service provide exceptional support end users develop strong collaboration managed service providers establish effective governance across involved teams work meeting service level agreements slas defined support business improve support procedures including close collaborations information security team ensure full compliance technology devices assist maintenance upgrades support tools use strong communication skills verbal written establish policies procedures identify problems ensure documentation correction identified problems create monitor manage project plans ensuring milestones deliverables work teams ensure applications managed effectively create distribute service desk reporting plan design implement communicate adopt continual improvement configuration management database cmdb hardware asset management propose plans keep supported systems compliance security support standards advise endusers technology best practices perform preventative maintenance conjunction global standards team leader 022006 042010 american red cross providence ri configuration maintenance bras juniper erx 1410 redback sms 1800 broadband network setup pvc administration aggregation shaping configuration maintenance cisco 8620 bpx wan switches cisco ses port provisioning traffic utilization configuration maintenance dslams nokia 50 samsung acemap ng dslam adtran fujitsu dslams carrying scheduled change management tasks ensuring minimal downtime services migrating end users one bras another traffic shaping configuring pnni statistical level changes cisco 8620 bpx wan switch cisco ses turning samsung acemap ng dslam provisioning firmware upgradation lpva line powered voice access configuring viads carrying various network changes coordination partners like att speakeasy mci sbc senior technical support executive 102003 022006 sutherland global services city state worked research development team consultant engineer worked unresolved technical cases need advanced troubleshooting expertise second tier escalation call back team senior support executive direct experience global customer operational care support experienced internationally product lines laptops desktop home networks maturity structure run highly effective global organization managed team 15 members engaging continuously increasing effectiveness technicians conducting training courses dealt varied type customers telephone high degree selfmotivation excellent oral written communication skills education bachelor science computer 042003 university madras chennai tamilnadu india diploma computer hardware network 122002 bharathiar university coimbatore tamilnadu india