professional summary jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom information technology management data center operations application support business continuity disaster recovery hippa sox pci auditing compliance vendor management contract management network security cyber security devops management sdlc agile support desk management governance project management budgeting strategic information technology manager skilled guiding navigation modern technology accustomed driving efficiency effectiveness developing delivering supporting strategic plans demonstrated skill translating technical requirements business solutions successful 20 year trackrecord building positive relationships internal external stakeholders skills agile framework security planning project lifecycle management work history risk mitigation planning requirements analysis manager information technology operations electronic systems nc nc insurance subsidiary fortune 500 wr berkley insurance co 012015 current direct team responsible data center operations database administration devops service desk operations develop strategy ensure technology initiatives support business objectives creating technology roadmap collaborating business leadership via technology steering committee user council meetings secure corporate data performing risk threat analysis developing remediation plans implementing patch management encrypting oracle ms sql databases cyber security education users conduct disaster recovery business continuity initiatives including business impact analysis integration r2c evaulting iron mountain offsite storage creation rpo rto enhance data center availability fault tolerance implementing smart ups system leveraging rackspace cloud services increasing internet bandwidth installing diversepath redundant mpls connectivity satisfy audit compliance requirements conducting quarterly internal sox kpmg audits ensuring practices compliance applicable hippa state regulations coordinate legal compliance team review vendor contracts software licensing service maintenance contracts provide technical consultation legal team responses security incidents data breaches maintain data center performance meeting operational slas implementing change control policies leveraging foglight performance investigator solarwinds monitoring tools increase network performance availability upgrading network infrastructure using cisco catalyst 9300 switch stack core cisco catalyst 2960x switch stack access layer deliver reduced batchjob processing times increased disk storage implementing capacity planning guidelines performing equipment upgrades hitachi storage area network san remediate legacy technologies developing technology roadmap remediate windows server 2003 windows 7 office 2010 vmware 5 ms sql 2012 oracle 112 ibm aix environments optimize production job efficiency reduce processing conflicts resource contention job failure rates implementing cisco tidal enterprise scheduler tes manage job workflow improve application development efficiency implementing devops controls processes reduced deployment failures increased stability development environments facilitate improved collaboration capabilities implementing cisco video conferencing system cisco voip phone solution wifi capability interactive dashboard conference room presentation systems optimize operational service desk kpis reducetimetoresolution implementing change control policies enduser documentation selfservice tools enduser training sessions dicector information technology comcastspectacor lp city state 012008 012015 subsidiary fortune 50 comcast inc operates public assembly facilities providing management services operational services specialty catering lead team professionals supporting data center operations project management behalf 120 facilities 4000 employees throughout us canada manage internal audit team responsible coordinating conducting annual audit performed outside audit firm improved technology project outcomes spearheading initiative establish project management office pmo created first dedicated enterprise pm role developed internal standards project management based pmi guidelines best practices functioned team lead systems integration acquisitions acquired facilities migrated onto enterprise network infrastructure messaging enterprise application platforms acted project lead 12m high density wifi network improved customer experience employee mobility productivity lead enterprise website development template project employed project management agile development methodology ensure project deliverable matched stakeholder requirements managed pci compliance efforts implemented network monitoring solution operational controls procedures ensure enterprise met compliance requirements fostered professional growth within team resulting 4 team members promoted management roles diligently coached mentored staff levels organization project lead corporate mobile device standardization byod policy development defined standards implemented policies resulting cost savings increased data security collaborated learning management system lms project team contributed development functional requirements product release implemented enterprise video conferencing utilizing microsoft lync enterprise standard video conferencing solution improving collaboration remote teams reducing travel costs managed 25m operational budget ensured projects operational objectives achieved within budget costs appropriately allocated business units moiager enterprise application support comcastspectacor lp city state 012001 012008 align technology initiatives corporate strategic goals partnering divisional leaders identify optimal application technology resources researched recommended implemented technology solutions improve business productivity responsible technology procurement capital operating budget planning activities designed managed construction new corporate data center improved security capacity redundancy operational efficiency facilitated transition multiple disparate financial systems onto common platform utilized citrix centrally provision financial systems 100 remote locations played lead role development launch employee mentoring initiative eventually rolled enterprisewide improved employee productivity professional development promoted effective succession planning launched selfservice portal employees reduced support calls 180 per month allowed end users independently manage passwords spam filter settings afolication development program manager spx valley forge inc city state 012000 012001 multiindustry manufacturing leader operations 35 countries product offerings concentrated serving customers 3 primary end markets power energy food beverage industrial flow markets managed sdlc 5 simultaneous webbased application development projects utilizing microsoft visual studio java platforms major automobile manufacturers including bmw mercedes benz subaru managed activities 14 internationally dispersed software developers technical writers maintained iso 9000 certification developing documenting standard processes procedures increased revenue 350000 building sales pipeline prospective clients performed business needs analysis existing perspective clients made recommended customized technology solutions education master science cyber security maryville university st louis mo moter science information systems penn state university bachelor arts economics texas southern university houston tx certifications itilv3 certification data privacy cyber law seton hall university law school fall 2021 052017 052000 051997