jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom websites portfolios profiles professional summary obtain position service industry customer service number 1 priority dedicated hardworking restaurant management professional extensive daily planning operations experience skilled staff training development friendly reliable customer service professional skilled achieving sales targets highend merchandise environments serviceoriented inventory control record keeping staff scheduling natural leader food service background point sale pos system operation strong work ethic passion customer satisfaction resultsoriented business operations expertise marketing advertising skills cash handling management positive friendly retail merchandising experience detailoriented exceptional time management skills bookkeeping expert quickbooks pro ms office expert operations manager 082013 092014 work history campbells foxborough usa carefully interviewed selected trained supervised staff clearly promptly communicated pertinent information staff large reservations last minute menu changes interacted positively customers promoting menu upcoming events organized special events restaurant including receptions promotions corporate luncheons carefully developed lucrative annual food beverage marketing plan strict budget maximize profits correctly calculated inventory ordered appropriate supplies strategically developed effective marketing plans increase sales profits managing costs recognized formally acknowledged outstanding staff performance boost company morale productivity actively participated ongoing customer service programs build sales rapport community promoted positive atmosphere went beyond guarantee customer received exceptional food service led directed team members effective methods operations procedures oversaw front house personnel maintain adequate staffing minimize overtime effectively managed payroll timekeeping including completion proper paperwork new hires terminations promoted business participation sponsorship community events created fun team building activities engage staff upselling meet revenue targets purchased adequate quantities necessary restaurant items including food beverages equipment supplies met greeted encouraged feedback customers used feedback implement positive changes within restaurant serverbartenderbook keeper 022012 042014 red robin international inc reno compiled financial reports pertaining cash receipts expenditures profit loss prepared accurate financial statements end quarter collected reported monthly expense variances explanations built guest satisfaction enjoyment wiped counter areas sinks floors maintain clean safe work station operated maintained equipment utensils accordance guidelines safety procedures carefully organized liquors fruits glassware linen silverware paper supplies sundries designated areas consistently monitored guest consumption alcohol appropriately intervened needed actively promoted cooperative harmonious working climate boost morale productivity efficiency displayed friendly outgoing energetic behavior create warm fun atmosphere guests immediately informed supervisors problems unusual situations took appropriate action accurately recorded sales made correct change prepared charge slips guests set bar operation obtained cash bank stocked service bar maintained consistent regular attendance record continually provided exceptional service customers friendly knowledgeable accommodating maintained updated knowledge menu items specials liquor brands beers nonalcoholic selections manager 092014 current happy belly city state answered telephone calls responded inquiries assisted maintaining preparation service areas sanitary condition checked temperatures freezers refrigerators heating equipment ensure proper functioning cleaned organized eating service kitchen areas consistently provided professional friendly engaging service skillfully promoted items beverage lists restaurant specials displayed enthusiasm knowledge restaurants menu products routinely supported areas restaurant requested including answering telephones completing financial transactions staff developed maintained positive working relationships others reach business goals demonstrated genuine hospitality greeting establishing rapport guests demonstrated genuine hospitality greeting establishing rapport guests provided friendly attentive service promoted business participation sponsorship community events prepared executed new menu implementations ged 2000 gig harbor highschool gig harbor wa experience 072014 032013 education accomplishments skills basic accounting basic book keeping cost control inventory market marketing excel word office management organizational skills outside sales pos quickbooks sales experience sales scheduling staffing website articles