jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary responsible friendly customer service candidate able make customers feel welcome listen needs promote merchandise practiced care attention individual needs proficient many different areas customer service management roles proficient microsoft office information input business company use focused hardworking punctual excellent interpersonal organizational skills team management project organization problem resolution relationship development communications skills inventory management business operations ms office organization supervision experience apparel associate 062020 082020 bass pro shops waco tx merchandised signed apparel areas consistent visual merchandising approach worked management quickly replenish low outofstock items updated pricing reflect permanent changes temporary sales drops recovered organized stock throughout shift keep racks customerready prepared promotional displays set clearance signs move older products prepare new seasonal lines addressed customer requests certain items resolved service issues maximize satisfaction observed customer behaviors identify security threats escalate concerns supervisors used register system ring customer purchases process payments issue receipts performed floor moves merchandising display maintenance housekeeping keep sales areas wellstocked organized current communicated customers store offerings including policies restrictions refund policies recommended merchandise customers based needs preferences stocked shelves supplies organized displays focus customer attention specific items server 112019 032020 ruby slipper cafe la state satisfied customers topping drinks anticipating condiments napkins needs operated pos terminals input orders split bills calculate totals educated guests daily specials appetizers entrees desserts menu items promoted desserts appetizers specialty drinks optimize sales greeted customers answered questions recommended specials wine desserts increase profits assisted customers selecting appetizers entrees desserts recommended alternative items food allergies gluten intolerances adhered minimum age requirements consumption alcoholic beverages checking identification collaborated host bus person cook efficiently serve food beverage options completed closing duties emptying trash safeguarding alcohol polishing silverware restocked nonperishable food items condiments napkins keep pantry wellsupplied confirmed customers ages alcohol service discontinued service intoxicated guests presented patrons menus specials promptly seating following address questions taking orders prepared alcoholic nonalcoholic beverages specified patrons consistently delivering tables bar without spillage checked guests get feedback food served resolve issues bring additional items refill beverages rearranged tables chairs located rolled extra silverware prepare large groups served plated dinners buffetstyle dinners passed hors doeuvres parties carefully transferred orders kitchen bar areas tables cleared plates patrons finished food beverage items processed customers payments provided receipts applied safe food handling optimal cleaning strategies protect customers foodborne illness maintain proper sanitation minimized customer wait times efficiently taking filling large volume orders day greeted newly seated guests quickly efficiently assisted kitchen staff food counts determining number items required complete service circulated within assigned areas assess address customer needs effectively prioritizing tasks peak hours general store manager 032012 112019 dairy queen herndon va directed safety operations maintained clean work environment adhere fda osha requirements tracked sales generate reports business development planning trained employees business principles best practices protocol system usage monitored supplier operations verify quality delivery schedule conformance contract specifications oversaw corporate communications streamline data information sharing initiatives forecasted sales allocated resources managed labor improve productivity metrics mitigated regulatory risks overseeing compliance visits adhering protocol established clear performance goals metrics revenue pl customer service customer retention delivered exceptional client experiences handson leadership associates managers trained managed motivated employees promote professional skill development coached developed internal candidates promotion general management complied company policies government regulations prevent detect rule violations protect organization fines lawsuits managed shrink processes inventory levels corrective action planning save costs met budget targets controlling expenses eliminating wasteful behaviors developed optimized store schedules meet expected coverage demands maintain optimal service levels collaborated staff maximize customer satisfaction streamline procedures improve bottomline profitability oversaw inventory management cycle counts audits shrinkage control maintained current accounts deposited funds keep onsite cash low oversaw daily operations store including inventory supply restocking cashhandling assisting customers boosted sales cultivating customer rapport delivering superior customer service translated marketing information strategic plans establishment prioritized sanitation safety health standards work areas meet osha requirements generated repeat business responding customer concerns friendly knowledgeable service conducted staff evaluations determined promotions realignments reductions workforce interviewed hired supervised trained employees instituted mentoring program develop skills leadership employee excellence restocked inventory upon shipment arrival checked merchandise system maintain accurate records maintained adequate temperature humidity stockrooms preserve product freshness quality rotated inventory oldest newest maintain fresh stock exceeded team goals resolved issues sharing implementing customer service initiatives resolved customer problems investigating issues answering questions building rapport implemented succession planning training developing associates leadership positions shared product knowledge customers offered personal recommendations boost upselling crossselling goals managed inventory tracking physical inventory counts minimize loss oversaw pos operations cash management reduce errors hired trained evaluated performance enforced disciplinary actions associates trained employees store security monetary procedures customer service expectations strengthened work flow productivity hiring managing developing top talent built loyal customer base delivering excellent service stocking indemand products balanced sales reconciled cash made bank deposits facilitate opening closing duties delegated work employees based shift requirements individual strengths unique training education training associate applied science computer information sciences 072007 university phoenix tempe az word processing pellissippi state community college knoxville tn