rachel anders personal banker randersemailcom 123 4567890 los angeles ca linkedin education bachelor arts economics university california berkeley 20112015 berkeley ca skills fiserv salesforce currency counters chase online venmo laserfiche cts certifications certified bank teller cbt work experience personal banker jpmorgan chase 2020 current los angeles ca opened new accounts customers fostering relationships customers grew referrals bank 6 supported banktobank cts check settlements keep branch liquidity 71 assisted internal audits helped reduce discrepancies 42 updating documentation performing frequent reconciliations analyzed venmo payment security reports recommending customers boosted transactions security 31 identified 24 highvalue customers salesforce developed bespoke products bringing 11m cash flow one month built 101 longterm client relationships exceeding annual sales quota 117 bank teller assistant us bank 20172020 san diego ca oversaw currency authenticity transactions using currency counter enhanced customer retention 87 ensuring 247365 online customer support laserfiche resolved 97 customer queries without refer senior prioritized serving senior disabled customers received 94 5star reviews customer satisfaction customer service representative bank america 2015 2017 oakland ca delivered exemplary customer service saw customer satisfaction rating grow 48 led 71 decrease query tickets customer support team educating clients effective use chase online generated 6m return customers first month new role informing firsttime clients new products engaged section customers fiserv recorded 43 growth new sales sessions