john smith 22 street rd city state 00000 222 2222222 emailaddresscom business operations analyst comprehensive experience analysing customer billing financial history service levels call centre environment providing solutions lead sustained sales growth adept monitoring realtime performance finding alternative plans optimize call flow familiar automated staff planning analysing system data providing reports assist longterm planning exceptional followthrough decisionmaking abilities able identify resolve service billing issues customers satisfaction completes accurate transactions sense urgency eye detail within fastpaced environment core competencies realtime monitoring performance optimal call flow management statistical analysis econometrics medians averages process improvement conflict problem resolution team collaboration customer service management professional experience company name customer relations consultant date received inbound calls resolved customer issues concerning wireless price plans telecommunications firm tracked managed customer account details using software systems trained new hires effective call management techniques calculated billing estimates analysed credit usage history determine economical solutions pricing issues service adjustments partnered management review performance metrics identify areas improvement consistently delivering results beyond expectations analyzed financial history rightsize customer programs based actual usage achieving 95 customer retention rate established strong track record selling additional features resolving customer issues increased average sales yield additional 5000 monthly revenues minimized average handle time effective account research analysis quickly identify issues solutions building client rapport exceeded sales retention quality average handle time compliance targets received numerous commendations clients providing exceptional service negotiated creative solutions customers threatening go another provider retaining business increasing sales plan pricing adjustments developed ability extract information early conversation make firm offer minimize time spent phone liaised accounts receivable formulate payment plans delinquent accounts analysed issues casebycase basis find creative solutions retain business continued