jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary motivated professional successful track record developing enhancing maintaining strong working relationships known multitasking meeting deadlines accomplished technologist handson experience cloud infrastructure software development process management enjoys public speaking skills process management itil intermediate certified agile architecture togaf certified languages c powershell python bash cloud services aws azure windows server hyperv mcse unixlinux solaris debian redhat federated identity adfs saml ldap security cissp expired cloud management dynatrace cloudwatch system center automation process design software development lifecycle cost analysis savings infrastructure development experience cloud management sr automationdevelopment engineer 092016 current wellmark blue cross blue shield city state created enterprise automation system allowed monitoring applications automatically open incidents remedy itsm ticketing increased visibility application issues 75 measured number incidents opened per application designed implemented bidirectional synchronization azure devops remedy ticketing allowed incidents create bug reports vice versa helpdesk development staff could use preferred tools tracking resulted increased tool utilization awareness common software problems developed fully automated security controls update internetfacing application key user interaction authorization keys automation firewall rules devops management updated weekly enterprise availability engineer 102011092016 wellmark blue cross blue shield city state lead multidiscipline teams resolve wellmarks challenging visible problems utilizing itil methodologies performed rootcause analysis highly visible incidents standard support teams required escalation issues enterprisewide scope coordinated executive leadership status blockers resolution lead team architect implement enterprise federated identity solution enabling seamless identity sharing onsite hosted applications microsoft azure cloud acted itwide overlay resource provide architectural design guidance areas service availability scalability redundancy coordinated infrastructure application development teams identify costeffective ways increase availability existing services data center technology specialist 122002092011 microsoft corporation city state worked technical executive leadership define business objectives blockers translated technology solutions spanning multiple divisions integrating nonmicrosoft software provided architectural design guidance microsofts largest customers north central portion united states infrastructure windows server hyperv active directory operational tools system center designed enterprisewide customer solutions cloudbased applications services selfhealing selftuning infrastructures virtualization infrastructures patch management os update software deployment complex application monitoring operating system infrastructure upgrades presented educational marketing workshops regional national events microsoft management summit mms product launches user groups attendee feedback score less 46 5 session created presentations live demonstrations microsoft management technology showcase value solution common scenarios infrastructure architecture leader 091994 122002 meredith corporation city state managed infrastructure architecture team provided vision architecture leadership windows unix san network infrastructure lead enterprisewide migration novell technologies nds netware windows technologies active directory windows server lead enterprisewide email migration novell groupwise microsoft exchange chief architect designing consolidated programming system merediths 17 television stations throughout united states prior station ran independent systems various vendors education training bachelor science law enforcement 051989 mankato state university mankato mn processes itil intermediate certified architecture togaf certified windows server hyperv mcse security cissp expired certifications activities honors wellmark blue cross blue shield cio gold star recipient 2012 microsoft north central district gold star recipient 2010 microsoft central region top contributor 2009 microsoft north central district top contributor 2009 microsoft north central district top contributor 2008 volunteer watch dogs forest view elementary school 20102011 foster parent polk county iowa 2004 2007