summary highlights accomplishments experience education jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom highly motivated sales associate extensive customer service sales experience outgoing sales professional track record driving increased sales improving buying experience elevating company profile target market proficient ms office suite ms access web database ms sharepoint pencil project certifications itil foundation certificate service management bcs iseb foundation ba certifications certified function point practitioner business analyst hcl technologies ltd dupage county india 01xxx3 01xxx5 assisted senior managers estimate track project productivity helped efficiently manage development 90 client applications proposed new process measure productivity projects following agile model development resulted capturing accurate metrics helped save 500000 created maintained online knowledge bank portal enable team 12 members effectively understand 50 unique software measuring scenarios client applications reduced delivery time 20 analyzed sized user requirements rfp bidding process partnering presales team smes senior leadership help accenture win 4 5 bids researched lean six sigma principle implemented online portal replaced excel sheets optimized storage data reducing wastage 50 analyst 01xxx2 01xxx3 brainstormed client analyze design tobe business processes recommend solutions developers thus achieved production defect density 008 lower industry standard 013 investigated performed overhaul sensitive credit card payment module reduced time run module almost 10 mentored two new associates made client billable record one month saving 12500 asoociate analyst 01xxx1 01xxx2 analyzed business processes incorporated user feedback supported 25 releases software development upgrades year achieve user experience index 92 evaluated technical development needs implementing test suite automated manual process thereby reducing time test 20 identified issue payment refund module application helped client cut almost 30 duplicate transactions rutgers state university new jersey newark nj moter business administration supply chain management analytics information may xxx7 management rutgers business school supply chain management analytics information management bachelor technology information technology amrita vishwa vidyapeetham indian institute science coimbatore gpa gpa 313 may xxx1 certifications skills information technology gpa 313 iisc ranked 1 india research developed smart classroom software used government india distance learning initiative first south zone national badminton championship two research papers field artificial intelligence published springer journal member bcs chartered institute agile artificial intelligence business processes credit client database delivery government leadership ms access excel ms office suite sharepoint win 4 pencil research rfp sales six sigma software development unique upgrades