jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 career overview resultsdriven customer quality focused program manager broad technical background developing software distributed network proven experience developing software multisite overlapping release environment qualifications project development lifecycle multiunit operations management risk management organized productivity improvement consensus building systems implementation process improvement education training marquette university milwaukee wi may82 bsee degree electrical engineering accomplishments work experience ameriprise financial program manager small cell operations maintenance om interfaces san francisco ca 052012092015 led program management activities estimation planning scheduling risksissues small cell lte cell site multinationally developed network elements nokia telecommunications network established working relationships four nokia product teams om partners integrated small cell business om pjm activities existing om partners pjm infra structure startup release drove resolution technical architecture issues om partners introduced automation reduce schedule analysis small cell successfully integrated supported four lte releases motorola release manager cdma system engineering se program management office pmo city state 2009 2012 led program management office estimation planning scheduling risksissues activities 80 engineers cdma se organization 2g 3g development nine releases overlapping schedules se organization delivered releases time se organization reduced errors defects 20 yearly basis left shifting fault discovery se organization increased feature effort 45 70 total effort per release time frame evolved organization centralized pmo function distributed feature team model motorola resource manager cdma evdo call processing systems engineering city state 2007 2009 led team 12 senior engineers provided requirements system models customer facing documentation endtoend product support six releases grew team 6 12 engineers led updates groups processes procedures workinstructions team delivered content ontime team reduced errors defects 30 yearly basis left shifting fault discovery team reduced cost due poor quality 10 motorola resource manager cdma performance systems engineering city state 20062007 led team 9 senior engineers modeled documented system feature performance capacity operability availability requirements team provided endtoend support development test customers team drove availability 4 9s 5 9s motorola release manager cdma mobility manager city state 20022005 led project management estimation planning scheduling quality staffing activities staff 75 engineers reporting release program manager delivered two releases time met quality goals submitted evaluated process quality productivity improvements mobility manager representative system engineering process group led organizations software engineering institute sei l3 pjm process improvement team led capability maturity model cmm requirements management software process engineering discussion sessions obtained sei l3 tl9000 certification motorola software development management city state 101987 052002 held increasing higher positions responsibility accountability software development verification software engineer resource manager led multilocation increasingly larger teams 30 people development test activities across three platforms 1g 2g cellular networks experience includes user interfaces performance management configuration management fault management software load management realtime call processing software experience software requirements architecture design software component subsystem verification support commercially deployed products designed wrote verified maintained software written cc unix environment using object oriented analysis design techniques led process quality productivity improvement teams delivered 10 releases time increasing levels quality functional complexity honeywell software engineer city state 051982 101987 developed software based test tools procedures hardware quality inspections developed user interface energy management software building control systems skills call processing change management configuration management database engineering management microsoft office tools networks performance management process improvement projectprogram management quality software development software engineering system engineering telecommunications verification