professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom university graduate enriched informed detailed understanding airport business management operational competencies previous five 5 years freetown international airport sierra leone accounted development solid work experience international airport creative innovative able accommodate wider features daily operations emergency preparedness airport agencies experienced desiring holistic planning growth airport departments agencies possesses transformational leadership qualities able maintain stakeholder commitment strategic engagements identifying common interests maintain airline efficiency company growth aviation compliance skills staff support corporate communications operational standards thought leadership lead generation customer relationship management business growth customer feedback passenger assistance passenger documentation program promotion order fulfillment sales expertise microsoft word work history public relations customer service manager 102018 012023 northwell health smithtown ny managed fna airport public information media relations community relations marketing air service development defined achieved project overall organizational vision strategies tactics official airport crisis communicator conducted market public opinion research related companys reputation positioning among key stakeholder audiences building public goodwill developed delivered airport terminal operation programs airport frontline personnel state agencies supervised drew programs action interns various institutions higher learning accredited fna airport led progressive innovative airport terminal operations comprises regulatory legislative procedural requirements worked closely commercial drivers terminal engineers maintained developed opportunities enhanced passengers experience motivated inspired enthusiasm amongst passenger services teams cleaning agencies sustaining contributions airport terminal operations ultimate customer excellence airports image ensured robust change management processes adhered especially airport terminal operations crisis used microsoft create distribute press releases media outlets airport passenger service agent 042018 092018 willis towers watson miami fl escorted handicapped passengers terminal aircraft oversaw ticketing gate ramp services instructed passengers safety emergency procedures answered passenger inquiries monitored security maintained operational protocols checked luggage confirmed carryon items met federal guidelines tagged baggage routed appropriate location loading screening answered incoming phone calls developed friendly rapport callers answering questions making recommendations leading conversations bookings managed online booking inquiries assisted guests travel partners questions throughout entire booking cycle provided high level customer service person engaging customer using active listening effective interpersonal skills informed clients essential travel information travel times transportation connections medical visa requirements facilitate quality service deputy executive director 022016 012018 national concern development sierra leone city state oversaw businesswide changes modernize procedures organization oversaw daily administrative operations including staff concern staff performance efficiency general workforce developed comprehensive performance reports using google analytics strategize resource allocation establish performance metrics donors organization initiated operational improvements using lean methodologies drive efficiency reduce costs aligned department vision goals objectives company strategy achieve consistently high results developed implemented new strategies policies collaboration executive partners establish achieve long term organizational objectives providing company strong sustainable organizational leadership interviewed supervised motivated fifteen 15 staff members achieve optimal productivity developed program promote new managers within building maintaining cohesive leadership structure provided exceptional counseling case management education job training diverse client base sales agent 072015 122015 orange sierra leone city state trained developed new sales team associates products selling techniques company procedures met existing customers prospects discuss business needs recommend optimal solutions developed delivered engaging sales presentations convey product benefits assisted callin customers questions orders identified new targets developed new business opportunities presented product lines customers increased sales customer satisfaction personalized servicing increased sales offering consultation products services applying customer service upselling techniques education cerificate icao annex 9 facilitation 042021 icao global aviation training gat montr al canada certificate office management administration 112019 management development productivity institute accra ghana coursework effective communication minutes writing report writing customer care managing boss managing office equipment records management microsoft excel microsoft access human relations time management stress management office work simplification productivity improvement 55 bachelor arts history 112015 fourah bay college university sierra leone freetown sierra leone accomplishments recognized strengthening airport professional life facilitation agencies establishment airport orientationtraining program significantly reduced passenger dissatisfaction built confidence agencies developed designed yearly passenger customer surveys understand established emerging stress areas collaborated team eight 8 different airport agencies development updated effective standard operation procedures sops operating agencies freetown international airports fna