jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor career profile 10 years experience customer success account management consultative sales excellent business knowledge saas companies startup midlevel comprehensive experience enterprise account management reducing churn increasing sales streamlining sales processes redefining client experiences customer centric point view highlights promoted 6 months soley manage strategic enterprise accounts fortune 500 companies redesigned quarterly business review process format implemented primary resource csm teams company wide built managed team 10 customer success reps 2 years linkedin profile skills consultative sales strong interpersonal communication account planning strategy project management highly proficient vast array technology platforms education training santa barbara city college santa barbara ca associate arts liberal arts sciences santa barbara colleges law santa barbara ca law experience infor consultant malvern pa 012022 current consulted areas marketing fundraising operations infrastructure collaborated leadership team launch scale new businesses designed initial marketing collateral content brand identity assisted raising capital new projects salesforcecom inc director business development hillsboro 012015092016 created executed success plans senior stakeholders key accounts particular focus business goals value propostion awareness customer collaborated closely product sales marketing teams ensure customercentric approach holistic synthesized oversaw onboarding implementation process key accounts built customer relationships lead renewals upsell opportunities references via ability identify deliver demonstrate solutions value customers generated leads capitalized valuable business opportunities bring new company revenue improve bottom line profit ispot tv inc enterprise account managercustomer success manager new york ny 062012 112014 demonstrated success working customers held 100k 1mm annual contract values top revenuegenerating accountcustomer success manager year year achieved 220 personal quota fostered relationships consultative perspective lead renewals upsell opportunities references conducted comprehensive qbrs deliver continuous value reduce churn quarterbacked onboarding implementation phases new accounts collaborated customers synthesize business needs product roadmap proven ability work multiple customers across many industries major enterprise account wins included coty technicolor family dollar stores lionsgate entertainment getty images audi america honeys inc director customer success city state 012003 012008 hired trained team 10 customer success managers support companys growth around customer centric culture elevated team performance via strategic planning coaching areas prospecting sales valueadded presentations reviewed customer surveys evaluations made necessary adjustments improve satisfaction increased repeat customer base maintaining relationships highprofile clients effectively managing service issues established sales goals strategies contributed increased growth sales profitability