taylor foster call center director callcenterdirectoremailcom new york ny summary experienced call center director 10 years experience managing large teams exceeding performance metrics proven track record improving customer satisfaction reducing call wait times strong leadership communication skills experience peace center technical director managed daily technical operation 3 venues resulting seamless execution 80 annual events greenville sc date period coordinated production 1012 weeks touring broadway shows 6070 single night performances annually oversaw resident performing arts companies 5060 performances per year implemented costsaving measures resulting 15 decrease production expenses abc inc call center director led team 100 call center agents improve customer satisfaction 20 developed implemented training program resulting 25 decrease call wait times improved first call resolution rate 15 process improvements staff training implemented quality assurance program resulting 10 increase customer satisfaction scores xyz corp customer service manager managed team 50 customer service representatives improve retention rate 15 implemented customer feedback program resulting 20 increase customer satisfaction scores developed implemented crosstraining program resulting 30 reduction training expenses reduced average handling time 10 process improvements staff training team management led team 50 agents increase customer satisfaction 25 strengths process optimization developed implemented new call routing system resulting 20 faster resolution times dallas tx date period chicago il date period training development created comprehensive training program resulting 30 reduction agent turnover education university illinois urbanachampaign bachelor science business administration wwwenhancvcom urbana il date period powered enhancy