jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary highenergy sales customer relations professional wellversed communicating different individuals negotiating successful solutions focused offering superior support meeting production targets creative applying expertise customer service building robust solutions enhance loyalty promote retention support revenue objectives skilled leadership functions training mentoring new associates also im motivated senior sales representative 3 years sales experience dedication mentorship proficient market research analysis proven ability exceed sales goals retain clients selfmotivated customer service team member passionate utilizing skills maximize customer retention highly accurate efficient strong investigation problemsolving critical thinking skills expert correcting issues little oversight bringing 4 years experience call center setting im hardworking detailoriented tenacious developing pursuing solutions customer concerns adept balancing company objectives customer desires levelheaded positive every customer interaction skills sales closing lead generation customer retention abilities selfmotivated finance skilled multitasker safety oversight complaint resolution coding quality control enhancement program support documentation review cpr first aid education reporting public relations experience customer service representative 012019 012020 curtiss wright idaho falls id technology planning store opening closing skill building safety compliance inspection procedures scheduling calendar management report writing customer relations account maintenance persuasion strategies solution development data review relationship building time management documentation abilities evaluated customer account information assess current issues determine potential solutions informed customers billing procedures processed payments provided payment option setup assistance reviewed account service histories identify trends issues consulted customers determine best methods resolve service billing issues collected customer feedback recommended procedural product changes enhance future service delivery escalated customer concerns store issues inventory requirements supervisors greeted customers facilitate services determine service needs accurately input orders electronic systems crosstrained staff members resulting number increase customer satisfaction ratings maintained revenue streams exhausting every option offering refunds supported endusers responding quickly phone messages following complaints reduced process lags effectively trained team members best practices protocol maintained calm friendly demeanor upset customers deescalate stressful situations documented conversations customers track requests problems solutions addressed customer service inquiries quickly accurately created implemented process improvements reduce workloads bolster callback efficiency delivered high level service support customer paving way future business opportunities worked managers develop service improvement initiatives customer advocate 072016 082019 zendesk madison wi consulted customers discuss concerns offer detailed information reached providers help develop comprehensive solutions collaborated product development teams ensure products met exceeded standards researched problems benefits accounts services speed accuracy used different knowledge banks research customer problems develop accurate responses developed comprehensive test plans clients facilitate quality results conducted surveys measure customer satisfaction identify top issues developed recommendations changes policy offerings analyzing consumer research maintained records general customer service data well customer complaints results using software proactively recommended changes based consumer needs market trends grow company engaged customers worked resolve product service issues established membership loyalty executing flawless customer retail account management completed diverse tasks daily basis serve customer needs including processing issuing money orders managing returns exchanges logging daily shipments improved service quality increased sales developing strong knowledge companys products services escalated customer satisfaction ratings offering valuable insights customers needs expectations documented conversations customers track requests problems solutions capitalized opportunities enhance customer experiences bring repeat business exceeded team goals collaborated staff implement customer service initiatives delivered fast friendly knowledgeable service routine questions service complaints prevented key account losses researching discrepancies corrective action achieved high customer satisfaction scores deescalating complaints quickly achieved top satisfaction retention referral rankings consistent basis patient registrar 032014 042015 beth israel lahey health westwood ensured quality patient care admission discharge direct supervision nursing ancillary staff revised policies procedures accordance changes local state federal laws regulations diagnosed treated patients chronic acute health problems including mi arrhythmias asthma copd pneumonia developed patient care plans including assessments evaluations nursing diagnoses created individualized service program plans assessing resident history preferences greeted visitors established purpose visit complete checkin procedure quickly ensured proper care victims domestic violence visiting urgent care clinics set managed patient appointment schedules using epic monitored nursing operation support departments ensure resident needs met facility properly maintained worked nurses clinical staff process patients direct appropriate departments checked daily doctor schedules verified insurance accessed patient information variety office software applications maintaining strict confidentiality remain compliant hipaa regulations met patients families discuss medical procedures medications treatments continuing care plans education training high school diploma helix high school la mesa ca