jessica claire montgomery street san francisco ca 94105 555 4321000resumesampleexamplecom professional summary dedicated customer service representative provides exceptional customer service active listening problem solving hands customer service manager effective motivating others reach optimum potential skills strong customer relations customeroriented completed telephone training seminar customer service award multiline phone operation proficiency skilled call center operations work history 092013 current banking strong client relations proficient cash management ms windows proficient credit card processing multiline phone talent medical terminology knowledge mohawk industries usa west columbia sc ssc 216 sc assessed clients financial situations develop strategic financial planning solutions collaborated compliance department eliminate procedural errors margin breaks 092007 092013 customer service rep five points healthcare jacksonville fl resolved service pricing technical problems customers asking clear specific questions managed high call volume tact professionalism met exceeded service quality standards every review period identified chronic customer issues creating maintaining customer complaint log accurately documented researched resolved customer service issues 062005 082007 cna education woodley manor city state assessed patients documented medical histories experience various medical conditions including parkinsons dementia diabetes cancer alzheimers pagets disease collected blood tissue laboratory specimens prepared lab testing performed monthly inventory maintained office medical supply counts 2005 certificate medcial easter seal montgomey east south blvd montgomery al 36116