summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom skilled delivery dispatch operations manager versed business employee management bringing 17 years experience building supply industry decisive leader strategic problem solver excellent communication planning abilities skills team buildingleadership dedicated experience operations manager education training warehouse operations management 022015 072021 carpartscom lasalle il directed daytoday operations spearheading implementation shortterm longterm strategies achieve business plan profitability goals conducted performance reviews providing coaching feedback benefit company employee managed company operations responsibility profit loss scheduling training inventory control implemented policies standard operating procedures managed quality customer service logistics delivered positive customer experiences implementing effective quality assurance practices collaborated staff maximize customer satisfaction streamline procedures improve bottom line profitability planned daily operational strategies including delivery routing team workflows promotional initiatives maintained safety emergency readiness among personnel disseminating information monitoring compliance regulatory organizational policies improved morale management communication creating employee recognition rewards practices recruited hired trained crew members application projects customer relations customer service evaluated invoices shipping paperwork accuracy compliance replenished inventory maintain par levels achieved surpassed production targets effective staff management task allocation materials coordination inspected production areas identify correct unsafe unauthorized practices conferred subordinate managers day assess needs optimize activities cultivated strengthened relationships customers vendors internal stakeholders assisted refining procedures defining best practices correcting reported audit issues deoivery dispatch builder first source city state 022005 022015 grouped routed deliveries according designated areas maintain efficient delivery times delivered rush merchandise tight schedules meet customer targets handled merchandise accordance product handling standards handled customer service complaints utmost professionalism knowledgeable responses maintain trust company loyalty answered customer questions regarding shipments notified customers delays decrease calls support obtained signatures invoices credits stay top paperwork requirements maintained safety emergency readiness among personnel disseminating information monitoring compliance regulatory organizational policies processed payments accepting cash checks credit card payments located selected merchandise verify delivery sheet specifications directed product loading checked load balance prevent onroad incidents satisfied recordkeeping demands accurate invoicing shipping paperwork coordination daily logs outlining field activities contacted customers prior delivery coordinate delivery times improved project completion time multitasking operations heavy equipment trucks promoted positive customer service delivering ontime shipments fully resolving issues pulled reviewed daily customer tickets successfully fulfill orders determined optimal routes based gps application information knowledge local routes checked loads shipping papers verify contents identify special handling requirements recorded expenses maintained receipts delivery dispatch lw supply city state 072021 present grouped routed deliveries according designated areas maintain efficient delivery times delivered rush merchandise tight schedules meet customer targets handled merchandise accordance product handling standards handled customer service complaints utmost professionalism knowledgeable responses maintain trust company loyalty answered customer questions regarding shipments notified customers delays decrease calls support obtained signatures invoices credits stay top paperwork requirements processed payments accepting cash checks credit card payments located selected merchandise verify delivery sheet specifications directed product loading checked load balance prevent onroad incidents satisfied recordkeeping demands accurate invoicing shipping paperwork coordination daily logs outlining field activities operated maintained forklifts stair climbers pallet jacks contacted customers prior delivery coordinate delivery times promoted positive customer service delivering ontime shipments fully resolving issues pulled reviewed daily customer tickets successfully fulfill orders determined optimal routes based gps application information knowledge local routes checked loads shipping papers verify contents identify special handling requirements carpentry construction blue ridge community college flat rock nc