jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary dedicated worker strong work ethic ability establish longterm relationships clients based professionalism 7yrs experience 25b information technology specialist us army 2yrs experience sasmo section working samse1 samse2 casee pbuse vsat network certification held security clearance entire military career exceptionally passionate talented customer satisfaction skills interpersonal skills team player exceptional communication skills customer service expert secret security clearance troubleshooting organized skilled multitasker education rialto high school rialto ca 2008 high school diploma work history united states army 25b information technology specialist city state 032009 092010 one main operators tactical communications military vehicle trustedchosen go overseas training come back teach performed duties required united states army 25b information technology specialist city state 092009 102010 created user accounts incoming personnel managed accounts based completed annual training received delivered faultydamaged equipment designated locations reimagedupdated government computers needed set government cell phones incoming managers managed call flow responded technical support needs customers demonstrated professionalism courtesy customers times united states army 25b information technology specialist city state 102011 022016 created managed user accounts based required annual training helped customers troubleshoot issues related user accounts pcs network connectivity software peripherals equipment sent service requests appropriate department needed worked sasmo section helping set uptroubleshoot sams1e2e client boxes floats set upupdated caisi pbuse unit supply set vsat different companies handmade cat5 cable onthespot necessary conducted research address customer concerns enthusiastically participated job related training used ticketing systems manage process actions taken performed duties required