willy walsh 391 kandy houston tx phone 1 555 407 6668 experience gutkowski lubowitz metz boston bpo manager 012019 present review open tickets daily promptly following support contact center technology manage nice samanage reporting administer contact center technology 7 months experience working active directory howe inc boston bpo manager 052012 082018 use variety word processing spreadsheet graphics scheduling tools able gather convert data written narrative experience working servicehelp desk environment carveout contribute definition tobe core model covering transactional processes procure pay order cash account report also statutory compliance monitor sla bpo monitor kpi review quality service education kent state university bachelors business skills within framework tax planning schedules particular transactions operations including reporting business acquisitions disposals within upgrade implementation new tools within deployment group tools new acquired entities ensure compliance group accounting methods best practices