jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary energetic resultsdriven professional decade experience customer service expert conferring customers telephone person provide information regarding products services reconciling customer support issues within timely manner expert taking entering orders creatingcanceling orders obtaining details complaints familiar principles processes customer needs assessment meeting quality standards services evaluation customer satisfaction selfmotivated exceptional communication computer capabilities including 20 20 designing program email lotus notes sap crm esvs skills effective workflow management customerfocused microsoft outlook word excel skilled trainer effective problem solver adherence high customer service standards excellent time management skills ms office expert call center metrics decoding aptitude 2020 design program exceptional telephone etiquette payment processing team leadership store openingclosing procedures flexible schedule multitasking skill reliability design process customer service awards skilled call center operations adheres customer service procedures education james madison high school milwaukee wi 2007 high school diploma milwaukee area technical college milwaukee wi accounting associates work history bellevue building supply inc kitchen bath designer schenectady 072016 current kitchen designer work many clients discuss aspects creating remolding updating kitchen area homes businesses requested discussing ideas create floorplans including flooring cabinets countertops appliances using 20 20 design program demonstrating excellent customer service listening skills discuss gain needs project goals clients allows ability posse eye efficient drafting designing using date design trends clients staying within budget assigned project designing kitchens allowed gain knowledge building codes drywall doorways countertop architectural knowledge sprouts farmers market head cashier atlanta 022016 072016 head cashier responsibilities included demonstrating team management resolving conflicts maintaining daily schedules providing exceptional customer service maintaining employee customer conflicts reinforcing quality service goals creating empathetic employee relationships helping management create positive professional work environment implementing excellent time management skills professional care phone etiquette keeping true values influential team player mind first midillinois bancshares inc chatter saint peters 082015 012016 provides customer service network problem resolution live users customers interact customers provide process information response inquiries concerns requests products services processing orders using card payments via online live chat gather customers information determine issue evaluating analyzing purchase order following standard process procedures accurately process transactions using pc phone offer alternative solutions appropriate objective retaining customers clients business demonstrating proficiency typing grammar fis fraud analyst city state 022014 062015 provides support prevent detect identify resolve fraudulent activity customers potential customers outside agents identify fraud trends help develop fraud prevention techniques knowledge finance computer systems analyzing monitoring investigative skills detect suspicious activity work prevent fraud occurring