jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary diligent security professional 4 years experience monitoring facility staff visitors maintain order safety demonstrated ability learn new procedures policies using defensive tactics within strict guidelines leverages excellent listening service skills emergency response evaluation procedures expert assisting customers multitasking handling highvolume work wellversed stressful environments good relationshipbuilding problemsolving abilities resilient adaptable approach positive upbeat friendly team player skills file records management investigation documentation supervision priority management processes procedures operations management customer service leadership personnel strategic planning safety safety security work history 092016 current aviation security officer supervisor securitas critical infrastructure city state respond incidents fire medical emergency bomb threat flooding water discharge elevator emergencys hazardous material identified challenged potentially unauthorized individuals screening detention order prevent access restricted areas provided guidance security staff appropriate courses action diverse situations prepare daily logs reports required oversaw team 15 security officers managed administrative duties including scheduling performance evaluations protect evidence scene incident event accident emergencies security investigations patrol assigned area foot vehicle checking unsafe conditions hazardous unlocked doors controls access client site facility admittance process preserves order act enforce regulations directives site pertaining personnel visitors premises observes reports activities incidents assigned client site providing security safety client property personnel monitored authorized entrance departure vehicles cargo trucks visitors reported suspicious activities persons law enforcement performed deep searches patdowns look unauthorized materials items weapons inspected suspicious activities monitored premises criminal acts rule infractions participated staff meetings special events professional development activities oversaw daily monitoring patrolled buildings grounds work sites checked identification persons entering exiting facility eliminate unauthorized visitors identified challenged potentially unauthorized individuals screening detention order prevent access restricted areas operated xray screening machines tools screen people containers personal belongings potential hazards weapons monitored evaluated unit performance key security issues recommending corrective action programs appropriate managed team schedules provide effective security coverage building needs recorded incident reports detailed accounts occurrences maximized data collection accuracy scores recorded stored analyzed security information zero discrepancies 012015 082016 airport passenger service agent prospect airport services city state checked luggage confirmed carryon items met federal guidelines escorted handicapped passengers terminal aircraft provided high level customer service person engaging customer using active listening effective interpersonal skills informed clients essential travel information travel times transportation connections medical visa requirements facilitate quality service secured passengers transportation buckling seatbelts fastening wheelchairs tiedown straps provided boarding assistance elderly sick injured people provided customers information routes timetables concourses observed safety privacy procedures handling passengers property 062014 082015 front end bagger education 112021 052021 kroger city state supported team members management going beyond meet goals maintained customer satisfaction assisting carrying goods completed customer service duties including returning unwanted merchandise retrieving specially requested products performed general cleaning duties washing windows sweeping mopping floors cleaning bathrooms dusting displays retrieved grocery carts baskets lot various site locations illustrated excellent commitment strong work ethic consistent attendance maintained availability grocery carts monitoring cart corrals answered customer inquiries provided product guidance bagged merchandise carefully prevent damage delicate items bread eggs worked together cashiers guarantee customer satisfaction assisted maintaining clean organized store appearance communicated cashiers customers learn bagging needs maintained superior store cleanliness organization sanitation performing various light janitorial duties including sweeping mopping greeted guests entering exiting store foster customer satisfaction assisted customers escorting placing grocery bags vehicles immediately cleaned spills sidewalks floors prevent customer employee injury maintained inventory grocery carts necessary levels monitoring cart corrals parking lot storage areas smoothed check process replenishing bag supply retrieving carts provided product knowledge help customers select best products completed 300 orders day efficient picking packing shipments associate degree business administration business management administration wayne county community college district detroit mi bootcamp certificate cyber security information security u nexus cyber securtiy ann arbor mi