experience education skills ava ondricka 20701 fahey isle phoenix az phone 1 555 728 4356 director food beverage operations dallas tx 012015present ensures operations comply concept clarity statement creates executes marketing plan build sales provides information supervisors coworkers subordinates telephone written form email person creates oversee completion location business map objectives clientpartner relationship executes primary relationship business key revenue clientpartners regularly obtains feedback guests improve operations develops recommends menus promotions programs accordance levy standards respond assist departmental guest service issues food beverage operations manager dallas tx 102008092014 supervises work planning scheduling work assignments coaching subordinates improved performance including catering coordinator provides guidance direction subordinates including setting performance standards monitoring performance provides information supervisors coworkers telephone written form email person assists training orientation development new employees assists develops analysis departmental budgets forecasts capital asset plans operational reports performs hourly job function necessary ensures safe work customer environment food beverage operations coordinator philadelphia pa 012006072008 write research prepare reports documents menus letters requested executive chef culinary management team assist month endyearend inventory culinary stewarding assist capex purchases culinary stewarding assist creating tracking scheduling approving ptos vacations keep updated list organized colleague telephone numbers stewarding culinary including union extras reporting engineering maintenance requests royal service system culinary stewarding submit weekly bimonthly payroll accounting east carolina university bachelors degree hospitality management ability maintain excellent relations staff ability maintain staff guest confidentiality times accountable profitability department ability understand financial statement react ability establish annual objectives division management member team ability effectuate quality quantity control standards ability participate lead necessary departmental hotelwide meetings ability converse calmly irate guests superiors subordinates sometimes intense emotional situations ability create systems standards train others delivering exceptional experience taking pride service product ability access input analyze retrieve information computers ability focus maintain attention performance tasks despite frequent stressful emergency critical unusual interruptions effective positive leadership skills including ability clearly set expectations train individuals foster teamwork