jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary computer scientist experienced various company analyst inhouse programs develop new programs jessica build projects team members looking forward new extraordinary project seek maintain fulltime position offers professional challenges utilizing interpersonal skills excellent time management problemsolving skills organized dependable candidate successful managing multiple priorities maintaining strong work ethic exhibiting positive attitude willingness take added responsibilities meet team goals highly adept information technology technician proven hardware software configuration troubleshooting expertise manages officewide local area network minimizes downtime overseeing system expansion excellent technical communication skills coupled training computer science jessica looking role environment improve coding data skills well company give opportunity grow term professional personal learn experienced peers work history web developer 012022 current benchmark hospitality san antonio tx provided frontend website development using wordpress hubspot editing software oversaw technical issues troubleshooting requests resolve user problems applied emerging technologies update maintain site applicability coded websites using html css javascript jquery languages developed technical solutions required accommodate specific userfacing assets engaged clients plan optimize site issues queries generated web hosting presence accommodate specified needs maintain files account ran debugging tools eliminate flaws glitches prior publishing multitasked across multiple functions roles meet deadlines organizational expectations implemented changes integrated requested elements streamline business operations troubleshot debugged code ensuring compatibility devices browsers operating systems adapted quickly constantly changing deadlinedriven environment investigated resulting impacts application concurrency improve procedures studied user requirements gain strong understanding project initiatives deadlines reviewed code debugged problems corrected issues discussed site app requirements clients produce actionable development plans implemented changes integrated requested elements streamline business operations information technology technician 062020 042021 department treasury annapolis md managed systemwide operating system software deployments well related software upgrade problems conducted daily system monitoring verifying security integrity availability hardware server resources applications key processes established repaired optimized networks installing wiring cabling devices investigated corrected problems printers copiers peripheral devices answered triaged requests assistance order provide topnotch support updated department documentation license databases infrastructure maps faqs maintain consistent response levels set hardware software optimal configurations meet network performance requirements built provided basic enduser troubleshooting desktop support windows mac systems installed modified repaired software hardware resolve technical issues followed clients verify optimal customer satisfaction following support engagement problem resolution performed tests functionality security performance different workstations devices managed customers expectations support technology functionality order provide positive user experience developed maintained strong client relationships deliver exceptional customer service problem resolution handled computer system troubleshooting provided technical support entire team computer operations provide accurate information customers update database information quickly efficiently support customers sales ecommerce issues responds inquiries requests timely manner answer screen telephone calls recording messages quick reply needed solve companys computer problem propose efficient way various aspect company provide thorough support swift customer resolution clients daily computer scientist 062019 072019 mastec vineland nj provided comprehensive analysis recommend solutions address complex business problems issues using data internal external sources applied advanced analytical methods assess factors impacting growth profitability across product service offerings investigated available resources develop useful project plans performed tests prototypes final products completed reviews codes requirements project plans gathered requirements developed project plans collaborated intern stakeholders identifying gathering analytical requirements customer product projects needs developed datagathering reporting structures ground strategized methods capitalizing system features applied statistical algebraic techniques interpret key points gathered data learn analyze inhouse new program companys benefit improvement validate data technological programs analyze productivity existing programs companys used time update database information quickly efficiently respond inquiries requests timely manner maintain operational efficiency following proper office protocols information technology specialist 062018 072018 mastec apex nc performed daily system monitoring verifying integrity availability hardware server resources systems key processes controlled managed server room wireless network server infrastructure audiovisual equipment laptops video conferencing equipment authored protocols appropriate costeffective safe handling equipment materials attended regular client meetings report project progress address questions identified potential sales crossselling opportunities course delivery support services created support documentation enabled user community extend skills leverage system features find resolutions questions without intervention support team worked closely management teams plan develop coordinate execute technical strategies aligned clients vision mission purpose conducted indepth product issue resolution research address customer concerns resolved escalated issues serving subject matter expert wideranging issues assisted customers product selection based stated needs proposed use budget worked software development team reported errors bugs newly released software assisted deployment release fixes used ticketing systems manage process support actions requests performed tests functionality security performance different workstations devices managed customers expectations support technology functionality order provide positive user experience set network profiles security permissions file sharing systems prepared reports collecting analyzing summarizing information update database information quickly efficiently respond inquiries requests timely manner maintain operational efficiency following proper office protocols information technology specialist 062017 082017 benchmark hospitality stevenson wa performed daily system monitoring verifying integrity availability hardware server resources systems key processes controlled managed server room wireless network server infrastructure audiovisual equipment laptops video conferencing equipment conducted indepth product issue resolution research address customer concerns prepared reports collecting analyzing summarizing information communicated regularly customers concerning data exchange technology integration documented transactions support interactions system future reference addition knowledge base set hardware software optimal configurations meet network performance requirements investigated corrected problems printers copiers peripheral devices installed modified repaired software hardware resolve technical issues built provided basic enduser troubleshooting desktop support windows mac systems information technology technician 042016 062016 department treasury appleton wi conducted daily system monitoring verifying security integrity availability hardware server resources applications key processes managed systemwide operating system software deployments well related software upgrade problems set hardware software optimal configurations meet network performance requirements updated department documentation license databases infrastructure maps faqs maintain consistent response levels learn analyze inhouse new program companys benefit improvement established repaired optimized networks installing wiring cabling devices performed tests functionality security performance different workstations devices handled computer system troubleshooting provided technical support entire team computer operations installed modified repaired software hardware resolve technical issues built provided basic enduser troubleshooting desktop support windows mac systems computer scientist 042015 062015 company name city state completed reviews codes requirements project plans gathered requirements developed project plans performed tests prototypes final products investigated available resources develop useful project plans develop computer system inhouse programs assist setting computers launching exhibition provide support assistance employee validate data technological programs maintain operational efficiency following proper office protocols update database information quickly efficiently respond inquires requests timely maintain operational efficiency following proper office protocols skills network administration systems administration device configuration technical troubleshooting software updates equipment setup computer operation document review data analysis skills system analysis budget cost analysis project management teamwork analysis skills computer skills project coordination programming enduser support website optimization web development projects technical analysis troubleshooting programming bachelor science computer science 052021 california state university east bay hayward ca education accomplishments resolved product issue consumer employee testing collaborated team 4 development companys system documented resolved employees issued computer system problem led hampered employees work used microsoft excel develop inventory tracking spreadsheets achieved efficiency system effectively helping developing companys new system resolved hardware software issues accuracy efficiency developed programming system used launch new product easier timesaving employee customer