lillian ramirez call center customer service representative lilyramirezemailcom linkedin 123 4567890 indianapolis work experience call center customer service representative lowes 2019current indianapolis addressed inquiries resolving issues guiding customers purchasing decisions resulting 39 increase customer satisfaction ratings utilized oracle crm efficiently manage customer interactions track orders update customer profiles led 67 reduction average call duration collaborated crossfunctional teams microsoft teams slack swiftly resolve complex customer issues contributing 47 decrease escalations higher management used microsoft dynamics 365 manage customer accounts ensuring accurate recordkeeping 26 increase firstcall resolution call center agent anthem inc 20162019 indianapolis assisted policyholders claims inquiries policy information maintaining 96 accuracy rate data entry employed hootsuite monitor respond customer inquiries social media platforms resulting 74 increase social media engagement brand awareness implemented customer feedback calls process improvement discussions contributed 62 reduction average call handling time 6 months helped train new call center associates oracle crm contributing 43 reduction onboarding time telemarketer one cause 20132016 indianapolis conducted outbound calls prospective clients effectively pitching products services achieving 33 conversion rate team average leveraged teamviewer remote product demonstrations increased lead quality 54 partnered marketing team refine telemarketing scripts contributing 24 increase lead response rate supported team members slack sharing quick tips solutions led 19 increase team collaboration education bachelor science business administration indiana university bloomington 20092013 bloomington skills microsoft dynamics 365 oracle crm microsoft teams slack hootsuite teamviewer