summary jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom general sales manager offering 17year background sales customer service well leading cohesive team consistently achieving aggressive sales goals compelling leadership skills resolutionoriented highlights excellent communication skills established track record exceptional sales results energetic effective retail sales manager exceptional multitasker excellent time management experience sales 032014 current petco flagstaff az successfully assisted clients choosing floor covering consistent preferences budget described use operation merchandise customers ensured project vision design intent reflected shared product knowledge customers making personal recommendations maintained friendly professional customer interactions opened closed store including counting cash opening closing cash registers creating staff assignments wrote sales slips sales contracts geoieral sales manager peterson machinery co san leandro ca identify staff vacancies recruit interview select applicants 2005 052013 determine staffing requirements interview hire train new employees oversee personnel processes plan direct staffing training performance evaluations develop control sales service programs provide current prospective employees information policies job duties working conditions wages opportunities promotion employee benefits plan conduct new employee orientation foster positive attitude toward organizational objectives perform difficult staffing duties including dealing understaffing refereeing disputes firing employees administering disciplinary procedures analyze training needs design employee development language training health safety programs manage staff preparing work schedules assigning specific duties serve link management employees handling questions interpreting administering contracts helping resolve workrelated problems plan organize direct control coordinate personnel training labor relations activities organization develop administer evaluate applicant tests prepare personnel forecast project employment needs represent organization personnelrelated hearings investigations plan direct activities sales promotions coordinating department heads required review operational records reports project sales determine profitability resolve customer complaints regarding sales service monitor customer preferences determine focus sales efforts advise dealers distributors policies operating procedures ensure functional effectiveness business direct coordinate review activities sales service accounting recordkeeping receiving shipping operations perform sales floor work greeting assisting customers stocking shelves taking inventory recommend locations new facilities oversee remodeling renovating current facilities plan store layouts design displays store manager ross stores inc york sc resolve customer complaints regarding sales service 071998 092004 plan direct staffing training performance evaluations develop control sales service programs review operational records reports project sales determine profitability monitor customer preferences determine focus sales efforts direct hiring training performance evaluations marketing sales staff oversee daily activities use sales forecasting strategic planning ensure sale profitability products lines services analyzing business developments monitoring market trends consult buying personnel gain advice regarding types products services expected demand select products accessories displayed trade special production shows serve link management employees handling questions interpreting administering contracts helping resolve workrelated problems perform difficult staffing duties including dealing understaffing refereeing disputes firing employees administering disciplinary procedures identify staff vacancies recruit interview select applicants plan conduct new employee orientation foster positive attitude toward organizational objectives plan direct supervise coordinate work activities subordinates staff relating employment compensation labor relations employee relations represent organization personnelrelated hearings investigations provide current prospective employees information policies job duties working conditions wages opportunities promotion employee benefits analyze statistical data reports identify determine causes personnel problems develop recommendations improvement organizations personnel policies practices prepare follow budgets personnel operations prepare personnel forecast project employment needs develop administer evaluate applicant tests education bachelor science psychology louisiana tech university ruston l skills accounting benefits budgets excellent communication contracts resolve customer complaints employee relations firing hiring inventory labor relations market trends marketing organizational personnel policies problem solver processes promotion receiving safety sales sales forecasting shipping staffing strategic planning time management employee development