jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary proud microsoft employee im driven customer obsession growth mindset one microsoft principles every position ive microsoft guiding principle taking customer feedback advocating crossorganizational initiatives unite ecosystem provide best possible product services support experience customers combining technical knowledge experience excellent communication problem solving strategic planning skills front lines providing dedicated engineering support delivered created services global portfolio offerings architected delivered cloud migration engagements driven critical watchlist customers get green programs built proactive outreach scale models empower entire microsoft ecosystem account teams support services product engineering teams visibility awareness data actionable guidance improve customers skype business 0365 experience skills guest services inventory control procedures merchandising expertise loss prevention cash register operations product promotions education training university stellenbosch nelson mandela metropolitan university 1998 associate degree collegiate girls high school 1996 matriculation certificate 07 2018 mcse communication communication microsoft license f3727058 mcsa office 365 072015 072018 microsoft license 10013480 experience consultant 022016 current enterprise communications global practice microsoft accepted position ecgp specifically help develop expand get healthy program well act solutions architect pre sales artefact delivery activities engagements key contribution date taking premises framework content developing hybrid online frameworks content program go live end july point focus around training global delivery resources worked pg escalations large customers like 3m online get healthy efforts well engaging customers like alcoa sfbonline aon 0365dedicated lubrizol allstate premises scope customize deliver get healthy offerings assisted airlift deliveries well conducting technical interviews consultant architect level candidates premier field engineer birmingham al 062013 022016 dse workload least 1600 hours well assisting many transactional engagements specifically risk assessment service office 365 network performance assessments customers like delta airlines worked two dedicated customers many transactional customers analyze performance issues assist getting environments healthy using raas primarily ongoing khi cqm analysis scom alert tuning helping move realtime methods statsman call quality dashboard part aig 0365 team recently achieved 40 million dollar 0365 deal lync dse aig account two years renewed lync dse contract another two years focused helping stabilize environment starting position successful hybrid environments part 0365 strategy worked dse multiple customers helping transition im p replacing att conferencing companywide enterprise voice capabilities analysis correction performance call quality issues well assisting mergeracquisition scenarios successful consolidationmigration two lync environments assisted transactional engagements citrix carnival cruise lines florida hospital diebold kelloggs company provided back pfes covering amazon visa mastercard humana deloitte king county state washington volunteered myskillsforafrika assisted botswana innovation hub skype business deployment keste lead application engineer 012009 062013 responsible designing engineering unified communication solutions lead lync application engineer completed migration ocs 2007 r2 300 user deployment onpremise lync 2010 deployment 25k user capacity im presence group chat federation pic audiovideo collaboration ciscotandberg integration functionality also completed acquisition integration morgan keegans lync 2010 environment designed lync 2013 architecture completed polycom integration rmx dma infrastructure additional responsibilities include mobile device management solutions deign implementations including blackberry good activesync mobileiron skills go live architect audio cisco citrix consultant content developing content delivery designing engineer focus hub innovation office migration enterprise network quality real time risk assessment sales strategy video additional information mcitp lync server administrator 201005 2013 microsoft license 10013480