jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary exceptional business analyst 6 years successful experience eliciting analyzing documenting requirements business processes information systems retail finance hospitality domains experience agile waterfall software development frameworks detail oriented team player strong analytical presentation interpersonal communication problem solving skills expert managing multiple projects simultaneously executing project deliverables meet highest client satisfaction selfmotivated entrepreneurial resultsoriented individual ability work cross functional environment skilled using rally software development jira advanced knowledge outlook ms office word powerpoint excel outlook ms visio written verbal communication business artifacts documentation business development sdlc interpersonal relationship business process reengineering user support process improvement skills relationship management requirements gathering workflow analysis predictive modeling multitasking business analysis marketing research work history business analyst 022018 current foot locker palm desert ca lead efforts effectively communicate collaborate external internal stakeholders product owners analyze requirements deliver needed artifacts functional requirements document business requirements document use cases process flow diagrams mockup screens responsible eliciting requirements using interviews documents analysis requirements workshops joint application development jad sessions business process descriptions workflow analysis work independently users define concepts clarify functional nonfunctional requirements daily basis facilitated joint application development jad sessions requirements gathering sessions stakeholders subject matter experts system owners order capture business rules processes system requirements various projects served subject matter expert software change request process scr order effectively manage change requests various applications collaborated developers subject matter experts establish technical vision analyze tradeoffs usability performance needs ensure end user support provided high degree quality using superior communication leadership team collaboration staff training time management defining project scope goals deliverables support business goals collaboration project team stakeholders coordinated participated ceremonies program increment sprint backlog refinement meeting sprint planning meeting daily scrum meeting sprint review meeting retrospective meeting prioritized development backlog planning releases planning sprints delivered 8 software solutions consistent product roadmap release plan milestones key performance indicators reduced organizational operating costs 30 streamlining bureaucratic duplicated processes business analyst consultant 042014 022018 avanade florham park nj nigeria effectively communicated collaborated external internal customers analyze information needed capture functional requirements business process reengineering project bpr project worked independently users define concepts clarify functional nonfunctional requirements order translate application operational requirements conducted monthly application review meetings end users gather document business needs translated functional requirement document frd administered requirement change request process rcr software change requests scr effectively managing software change requests collaborated developers subject matter experts smes establish technical vision analyze tradeoffs usability performance needs clarified issues developers efforts validate designs functional specifications collaborated project manager tracking managing project development process following waterfall based sdlc process prepared minutes meetings agendas documentation captured decisions made provided support teams throughout phases software development lifecycle sdlc including policies procedures references specific general instructions navigation manuals user guides job aids required documentation facilitated requirement workshop stakeholders elicit analyze document functional nonfunctional requirements information system projects process improvement activities documented asis tobe process scenarios differences implementation plan necessary organization adopt process target state facilitated participated root cause analysis recommend product enhancements appropriate actions improve productivity business units worked closely software developers retail product managers consultants tailor process improvement effort multiple client requirements analyzed 12 client business needs assisted determining appropriate resources strategies relationship manager 022008 042014 capital one evanston il nigeria marketing business development relationship management coordinated sales marketing activities referrals generating leads cold calling tracking transactions follow money maintaining open communication referral sources assisted development implementation processes policies products retail team enhanced organization reputation marketing maintaining confidentiality maintaining good relationship providing excellent customer service coordinating supervising team members ensure member meets exceeds set target managements expectation preparing implementing business plan retail team consistent banks overall plan managed executed effective business flow achieve facility goals annual budget projections using value chain model vcm strategy grow retail products drive liability drive retail products using ebusiness solutions cards virtual school portal epayments solutions preparing presentation lagos island region retail sales monthly performance reporting mpr supervised 500 million 65 clients portfolio high net worth individuals building rapport relationships consistent quality interactions master science economics 2008 university lagos lagos nigeria bachelor science economics 2000 university ado ekiti ado ekiti nigeria chartered institute bankers nigeria acibn 2018 education certifications institute strategic human capital managers fellow fshcm 2015