jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary would like secure long term employment company known provide superior customer service pleasant upbeat person focused quality customer service team player shoulder many responsibilities duties real gogetter pleasant attitude welldeveloped interpersonal skills hoping join exciting organization role general manager well respected hotel reliable enthusiastic individual skilled customer engagement service known remaining poised calm busy environments serviceoriented front desk agent years experience providing unparalleled service guests upscale hotels dedicated team professional adept ensuring pleasant comfortable guest experiences wellversed managing reservations group events proficiency skills guest services inventory control procedures merchandising expertise experience 012017 current front deskguest service representative schulte hospitality group oxford ms loss prevention cash register operations product promotions promote high level guest satisfaction genuine enthusiastic friendly interactions always greet guests smile happy disposition even phone arrange special accommodations guests maintain optimal satisfaction post room charges food pets telephone calls based individual customer actions reserve guest rooms phone person via computer travelers provided confirmations monitor reservations track incoming parties special events set group reservations provide property details patrons including dining area pool spa give information needed area restaurants local attractions work gms assistant absent duties payroll dealing state health inspectors supervising employees needs scheduling handle receivables gm collaborated housekeeping maintenance staff address mitigate facility issues 012015 012017 front deskguest service associate rodeway inn city state guaranteed guest satisfaction positive experience genuine enthusiastic friendly interactions arranged special accommodations guests maintain optimal satisfaction posted room charges food liquor telephone calls based individual customer actions welcomed patrons front desk engaged friendly conversations conducting checkin process always smile provided property details patrons including dining areas pool spa reserved guest rooms phone person via computer travelers provided confirmations monitored reservations track incoming parties special events collaborated housekeeping maintenance staff address mitigate facility issues promoted high level guest satisfaction genuine enthusiastic friendly interactions worked gms assistant absent handled payroll dealt fellow employees regarding scheduletraining dealt receivables 082010 122016 automotive department manager walmart city state organized updated schedules optimize coverage expected customer demands responded customer inquiries delivered appropriate information carefully researching issues guided supported average half dozen staff members consistently achieve team personal goals conducted job interviews led employee performance evaluations constructive feedback rewarded top sales performers attract retain topquality personnel trained supervised motivated team members provide knowledgeable fast service every customer worked store cashier promoted customer service manager promoted tle department supervisor csm position dealt customers needs complaints well supervised cashiers maintained schedules 031995 032010 automobile estimatorfront office manager natomas auto body paint city state efficiently completed parts orders resulting projects completed time resolved customer issues maintain high standards customer satisfaction managed wide variety customer service administrative tasks resolve customer issues processed average dozen estimates day keep workflows moving smoothly estimated damaged vehicles negotiated customers insurance appraisers gave excellent customer service entailed heling customers make claims get contact insurance company behalf ie rental car set get direct repair assignments confirm deductibles office manager calmly handle customers concerns issues oversaw office staff entrusted signer company checking account distributed company correspondence including memos andor letters insurance companies setting direct repair program education training 061980 associate applied science business administration management lds business college salt lake city ut