jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary resultsdriven academic testing coordinator successful optimizing administrative procedures control costs improve operations experienced building positive relationships students instructors underpin sustainable policies proven background meeting exceeding operational objectives across 10year career maintain currency trends field keep systems modernized streamlined natural leader analytical problemsolver articulate communication style skills managing confidential records experience student information systems banner blackboard canvas degreeworks eab registerblast syncplicity professional demeanor coordinating services documentation skills proficient google suite microsoft suite detail oriented utilized collaborative software complete team assignments integrated student development theory research address key topics higher education program management experience academic testing coordinator 082017 current metropolitan community college kansas city mo provide leadership one two programs housed center access academic testing stephenville fort worth campuses provide excellent service attention customers stakeholders facetoface encounters phone conversations improve operations working team members customers find solutions maintain industry knowledge continuing education training assist director strategic planning staff supervision budget operations serve campus security authority csa ability implement manage new programs create maintain testing schedules multiple locations implement maintain verify compliance various international quality standards administer training standards developed wrote maintain detailed troubleshooting guide knowledge base use front desk staff make special accommodations students disabilities complete tests keep operations conduct compliance testing policies standards keep testing materials secured confidential prevent cheating collaborate project leaders stakeholders accomplish objectives developed new test scheduling process resulted efficient use testing seats available student worker graduate assistant time disability services coordinator 082013 072017 compass group usa inc mequon wi provided leadership one two programs housed center access academic testing stephenville fort worth midlothian waco campuses assisted director strategic planning staff supervision budget operations provided consultation training campus units departments regarding accessibility issues laws served campus security authority csa implemented managed new programs knowledge section 504 texas rehabilitation act ada adhered ethical standards ada laws regulations worked sensitive information maintained confidentiality escalated identified risk issues challenges trends senior management delivered riskrelated documents audit regulatory exams translated governing board directives actionable frontline service policies meet participant needs identified hired talented individuals bringing valuable skills great experience team presented talks university events promote understanding students disabilities contributed successful transfer 400 disability services student files new crm program hard copy american sign language interpreter 082010 072013 tarleton state university city state provided communication access services students hearing disabilities lectures required group meetings required academic environments delivered realtime accurate oral translations interpretations clients developed understanding specialized concepts translation consulting subject matter experts colleagues reviewed analyzed briefing materials starting translations provided contextual information increase clients understanding translations crossreferenced specialized dictionaries slang nuanced terminology consistently provided exceptional service attention customers stakeholders provided excellent service attention customers facetoface encounters education training master science applied psychology 052020 tarleton state university stephenville tx bachelor science psychology 122009 appalachian state university boone nc accomplishments technology integration increased student participation test scores introducing relevant computer programs exercises encourage student interest enjoyment process improvement developed online forms students requesting disability services resulted faster communication staff onboarding new students disabilities activities honors member ncta alpha chi national collegiate honor society