jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary optimistic professional trained comptia google support certification aws certified cloud practitioner per scholas academy seek maintain fulltime position offers professional challenges utilizing interpersonal skills excellent time management problemsolving skills relevant knowledge operating systems installation uninstallation software well vast knowledge hardware computer networking deployment os vast knowledge ticketing system zendesk servicenow salesforce familiar sscm active directory problem solving well equipped managerial skills confident reliable ready learn provide outstanding service organized dependable candidate successful managing multiple priorities positive attitude willingness take added responsibilities meet team goals core banking antivirus software system network security commercial projects information technology infrastructure information security technology engineering technology skills engineering support technology support information systems support technologysavvy customer support understanding engineering work history information technology support engineer 012021 current city alexandria va alexandria va interacting 100 customers physically remotely quick fix clientside issues end users devices management desktop services include installation equipment building provisioning migrating deploying macbooks windows machines users remotely person making use sccm excel data management record keeping taking inventory machines weekly biweekly based instructions used critical thinking break problems evaluate solutions make decisions led projects analyzed data identify opportunities improvement created spreadsheets using microsoft excel daily weekly monthly reporting demonstrated respect friendliness willingness help wherever needed worked within applicable standards policies regulatory guidelines promote safe working environment used microsoft word software tools create documents communications collaborated team members achieve target results offered friendly efficient service customers handled challenging situations ease developed maintained courteous effective working relationships increased customer satisfaction resolving issues worked flexible hours across night weekend holiday shifts proved successful working within tight deadlines fastpaced atmosphere worked customers understand needs provide excellent service server associate technician 082020 012021 mt san antonio college walnut ca performed system test system setup test system updates verification execution system test scripts process system failure analysis repair identification error codes troubleshooting system errors corrective actions execution system hardware repairs per proper procedures issue resolution manageescalate issues impacting systems test communicate peer technicians team lead supervisors continuous improvement 5s support work extended team identify execute process improvements 5s actions developed implemented performance improvement strategies plans promote continuous improvement worked customers understand needs provide excellent service developed team communications information meetings developed maintained courteous effective working relationships help desk support technician 012020 092020 saic hampton va installation new programs software managing updates providing technical support diagnosing resolving technical issues hardware software performed depth troubleshooting users issues resolving users issues escalation necessary team worker good communication teams managers meet company demands goals patched software installed new versions eliminate security problems protect data broke evaluated user problems using test scripts personal expertise probing questions configured hardware granted system permissions new employees installed modified repaired software hardware resolve technical issues analyzed issues identify troubleshooting methods needed quick remediation compiled accurately entered data customer encounter record system provided tier 1 support nontechnical internal users desk side support services monitored systems operation quickly troubleshot errors created support documentation enabled user community extend skills leverage system features find resolutions questions without intervention support team researched product issue resolution tactics address customer concerns developed tested new product offerings prior release assist development team bug identification removed malware ransomware threats laptops desktop systems configured hardware devices software set work stations employees desktop support technician 122018 122019 shake shack city state support users remotely onsite help troubleshoot resolve issues manages troubleshoot network nonnetwork printers manages user environment 1000 users 1500 desktopslaptops real time ticket management utilizing monitoring managing service desk system response incidents requests ordering computer supplies keeping inventory desktop support responsibilities include operating system builds fault diagnosis management open tickets within call logging system familiar wiringcabling standards knowledge networking topologies network wiring systems performs related duties assigned management collaborated business partners internal stakeholders optimize scheduling repair upgrade jobs minimizing resource availability disruptions identified negative hardware performance trends common issues afflicting systems reporting findings remediation purchased setup installed new computers education associate science cloud computing 022019 per scholas newark nj licenses certifications certificate achievement getting job course per scholas technical support fundamental courseradged75satqsxgoogle support coursera course certificategoogle support certificate 082018 per scholas newark nj bsc technology entrepreneurshipentrepreneurial studies 2016 jabu certifications comptia help desk implementation ram system administration computer repair computer networking operating systems management amazon web services aws teamwork