summary highlights jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom accomplished senior business systems analyst 10 years business process project management technology experience fortune 500 companies recognized success driving projects highest level complexity critical business value corporate visibility international institute business analysis iiba certification august 2011 mcdst certification microsoft certified desktop support technician august 2007 lean six sigma certification may 2013 demonstrated skills business systems analysis project management process analysis improvement data analysis mining inventory control quality assurance experience consultant urban science franklin tn 052013 current trained internal personnel process awareness execution documented mission critical processes analyzed business process workflows identified improvement opportunities identified control gaps determined root causes ensured appropriate controls enhanced implemented installed secured cisco netgear routers triaged internet connectivity issues pos systems secior business system analyst publicis groupe sa arlington va 092011 042013 served change case management liaison cardinal healths medical products pharmaceutical distribution stakeholders enterprise groups provided sme guidance support business functional users existing prospective sap related business processes provided business process analysis recommended workflow design solutions informed work teams process improvement reengineering strategies updated maintained documentation process improvements process performance researched sap crm 30 crm70 ecc60 system issues documented opportunities improvement gathered business requirements business partners sap crm system enhancement business continuity purposes documented uat plan large project worked uat team ensure acceptance criteria requirements included uat task plan tracked reported system user acceptance test errors management developers uploaded maintained documents sharepoint knowledge base training purposes managed sap crm60 crm70 skill group escalation rule changes service profiles bp profile categorization schema changes maintenance enhancement analyzed business data applied analytical tools interpret data created reports using business objects functionalities including like multiple data providers prompts slice dice ensured testing activities enabled applications meet business requirements systems goals lead discussions development business teams capture business requirements stories use cases business flows acceptance criteria secior lead consultant manager homedics inc el segundo ca 012011 092011 provided ms office 2010 windows 7 deployment consulting support package installation support application patch updates via sms enterprise deployment tools managed team responsible analysis definition specification development testing documentation installation new existing applications led maximized ecommerce sales achieved goals customer satisfaction levels analyzed monitored sales revenue generation website traffic ensured successful launch implementation operations website provided packaging scripting applications via distributed desktops laptops across large distributed enterprise environment provided tier ii iii support escalated issues troubleshooting documented failed deployments worked cross functional teams internally business endusers cechnician business analyst avenues new york ny 072010 112010 facilitated conducted jad joint application design sessions determine business requirements bringing stakeholders team common platform provided detailed mapping current future state process workflows created reports using sql server reporting services identified prioritized process system improvements designed reduce costs increase productivity coordinated researched detailed definition mathematical models demand forecast optimization models replaced current backuprecovery system enterprise solution provide reliable data backuprecovery solution meet enterprise sla requirements documented usecase scenarios whatif scenarios mark process worked quality assurance team create execute unit system user acceptance plan test case scenarios opplication supportbusiness analyst vf corporation cabazon ca 032010 062010 analyzed current state process promotion item forecasting identified opportunities improvement organized information system policies procedures meet audit requirements prepared statistical sections protocols statistical analysis plans programming specifications phases study design developed managed care financial goals specific hospitals unique services costs market demographics developed maintained professional business relationships medical staff chambers commerce local employer groups leveraged data stage tools including infosphere datastage designer infosphere datastage director developing jobs view log files execution errors implementation knowledge hipaa code sets icd9 icd10 coding defined icd9 icd10 mapping process using gems general equivalency mapping crosswalk file interacted surgeons doctors nurses regarding equipment app crashes collaborated regulatory clinical quality assurance bioanalytical programmers data managers monitoring ongoing clinical trials including database locks unblinding collaborated business units assess impact business requirements reach consensus alternative solutions necessary maintain consistent flexible architecture organized participated scrum meetings team members project managerbusiness analyst cardinal health city state 022008 052009 served project manager role ensure key responsibilities carried accordance defined expectations ensured project deliverables met defined expectations completed within baseline time scales budget certified safety health environmental standards achieved required statutory regulatory conditions met provided regular timely reporting project progress sponsors stakeholders proactively managed project issues risks mitigating necessary managed changes project without unduly affecting stated objectives benefits established scrum project management process assisted team meet sprint story goals served business analyst role identify opportunities system enhancements assist planning implementation facilitated relationships third party vendors carriers affiliates meet improve sla timelines licensing process partnered procurement team identify assets risks assets risk assessment liaison ensure contract requests moved process timely manner monitored batch processing made corrective actions required reviewed business requirements system functional requirements developed systems specifications assisted customers establishing methods trade files partner using cyclone sftp as2 performed testing every installation triaged customer issues regarding ftp trading files connection error issues including edi transaction sets bloiness analystproject manager washington mutual city state 012006 012008 established managed demand management program technology organization improved optimization use resources provided sme guidance compliance issues requirements testing phases established enterprisewide governance structure technology demand management program enabled effective decisionmaking management stages planning delivery operations responsible running data profiling reports developing reports using sql datastage worked phases data warehouse development product lifecycle management including gathering requirements testing implementation support collaborated management changing requirements business processes order disseminate data four different development teams internal external identified potential risks ongoing basis led feedback sessions stakeholders solidify business requirements gain management approval prior design phase project bloiness analyst option one mortgage corporation city state 102004 112005 provided underwriting experience interpret requirements business user community order accurately develop oomcs first automated production underwriting auds engine worked closely project sponsor build 500 test cases facilitate vendor proof concept ilogfrance prior vendor selection contractual engagement selected work handinhand pricing manager documenting enterprise pricing requirements creating auds message table ensured testing activities enabled applications meet business requirements systems goals participated user acceptance testing prior go live date worehouse dock specialist trainer old dominion freight line logistics city state 2000 2004 unloaded loaded trailers freight ensured necessary paperwork attached shipment freight dispatched loaded freight trucks yard delivery trained new dock workers proper handling freight forklift driving ensured osha regulations enforced continuous basis education bachelor science network communication management devry university dallas tx skills demonstrated handson experience leanagile sdlc waterfall agile itil gap analysis uat business requirements process improvement process mapping demand management resource management project management lifecycle 2005