john doe 1 fake street city xx 5555555555 johndoeyahoocom software consultant highly effective technology consultant 15 years international experience specializing project management implementing complex technology applications revenue management taxation management offering array skills team building oracle systems end user training proposals presentations quality assurance risk management stakeholder collaboration streamlining processes logically balancing competing priorities proven ability establish credibility trust among client project teams achieve exceptional results track record success serving project manager simultaneous complex initiatives consistently meeting targets remaining budget finishing ahead schedule project management pricing technology justification functional technical analysis optimizing resource allocation business requirement analysis summary qualifications budgeting billing forecasting customer care client satisfaction product development delivery identifying gaps target markets building solutions issue resolution professional experience consulting technical manager delivery lead citi bank oracle systems ltd city xx data conversion analysis increasing revenue change innovation marketing sales support crossfunctional leadership 2013 present manage lead major implementation oracles revenue management billing practice citigroup new york global billing system gbs operational 20 countries across three continents processes bills 60m transactions per month 80000 corporate clients globally oversee ormb offshore development team serve ormb project manager lead architect gbs accounting project earning credits projects worldlink conversion gbs ormb technical upgrade v2401 well gbs rollouts brazil mexico uae support business operations production support teams providing ormb level 3 support increased citis revenue eliminating invoice aging issues prepare necessary designs documentations change requests production tickets institute necessary measures effective risk management quality management client satisfaction ensured successful rollout gbs brazil mexico uae well efficient rollout gbs account project recognized citi operations business team key contributor project success senior consultant accenture middle east bv city xx 20102013 oracle utilities customer care billing ccb architect national water company nwc project riyadh jeddah full transformation project including gis eam sharepoint customer portal ebs ensured integration oracle utilities customer care billing led ccb team jeddah business unit golive implemented ccb riyadh jeddah great success analyzed designed nwc business processes ccb directed trainthetrainer professional development business managers delivered functional interfaces bill extract avaya payment gateway sadad eservices gl supported conversion team data mapping functional verification followup data cleansing activities facilitated strategic planning insights environments management locale configuration arabic spearheaded successful management production environment onshoreoffshore resources