jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary obtain position utilize networking cyber security customer service experience order grow company 5 years experience networking microsoft servers cyber security 6 years experience sales customer services certifications cisco certified network associate ccna 200125 routing switching cisco id csco13209949 microsoft certified solutions associate mcsa windows server 2012 microsoft certified solutions expert mcse core infrastructure cyber security career studies certificate northern virginia community college alexandria va network security basics network attacks computer crime hacking network comm security authentication inter intranet firewallsecomm sec network security layers cyberlaw skills hardware cisco routers cisco catalyst switches cisco wlan controllers access points troubleshooting maintenance upgrading computer hardware servers printers apc ups apc sensors software microsoft operating systems microsoft hyperv microsoft office suites microsoft exchange microsoft sharepoint microsoft iis microsoft office 365 microsoft azure powershell solarwinds system center operations manager goldfax servicenow remedy vmware vsphere client struxureware data center expert apple operating systems commvault securecrt dns servers dhcp server mcafee web gateway forefront active directory standard accesslist extended accesslist vlans configurations router ios backup recovery file access blackberry eum putty lockoutstatus education cyber security associate degree applied science northern virginia community college alexandria va protocols ip suite tcp udp dhcp dns smtp etc ipx appletalk rip ospf igrp ftp eigrp mpls ipsec l2tp pptp ssl ppp framerelay ip addressing administrating subnets etc bachelors degree law 062010 banisuef university work history network engineer systems engineer 012019 current general dynamics atlantic city nj responsible entire windows server infrastructure includes windows hyperv servers active directory dns application servers vmware vsphere virtualized environment monitor network operations add maintain nodes withing solarwinds scom responsible building virtual machines hyperv vmware troubleshoot excising virtual machines physical servers manage goldfax sba environment troubleshoot add nodes upgrade migrate servers azure cloud decommission onpremises servers dns updateremoveadd new records create ssl certificates specialize backup restore design new backup nodes using commvault system provide support office 2010 2013 office 365 outlook install configure mail accounts restore missing emails creating managing active directory ad organizational units ou group policy objects gpo 5 years experience azure active directory active directory windows admin vm ware administration designing configuring maintaining active directory services windows server 2003 2008 2012 2016test development domain controller responsible servers health check performance monitoring window servers manage windows 2012 2016 2019 hyperv clusters vmware using virtual machine manager initiated managed network test facilities verify network hardness resilience enterprise operation center analyst 082018 012019 ami expeditionary healthcare chester county pa tsaimpact monitor network operations 24 x 7 x 365 basis using solarwinds provide technical expertise resolve network operational events trouble tickets deliver notifications alerts critical operational events incidents email searching blocking malicious emails sent tsa network blocking malicious domains using mcafee web gateway provide engineering resource support data communications related applications requirements created maintained email addresses distribution lists ms exchange manages assists configuration routers switches etc recommend implement network policies procedures ensures adherence security procedures provides compilation records reports concerning network operations maintenance troubleshoots network performance issues analyzes network traffic provides capacity planning solutions monitors responds hardware software network problems utilizes software hardware tools identifies diagnoses complex problems factors affecting network performance troubleshoots network systems necessary makes improvements tsa network cyber security analyst 072018 012019 lookingglass cyber solutions city state performs security monitoring verify respond report security incidents brand protection malware attacks copyright infringement trademark violations phishing attacks online impersonation activities performs detailed analysis takedown phishing sites fraud types vishing 419 scams pharming using inhouse tools assists tracking unresolved cases ensure successful completion escalation appropriate individuals organizations based established guidelines procedures deliver results within given time frames ensuring work consistent well documented inline team standards times identify opportunities drive improvements internal processes procedures workflows system administrator 032015 122017 hyatt regency hotel city state troubleshooting computer hardware peripheral mobile device issues assisting team configure dhcp ip phones zebra printers hp printers create update route tickets appropriate support group necessary oversaw activities maintain operations maintaining laptops tablets pdas 50 users established network specifications analyzed workflow access information security requirements