professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom highly motivated sales associate extensive customer service sales experience outgoing sales professional track record driving increased sales improving buying experience elevating company profile target market skills analytical critical thinking selfmotivated data entry attention detail problemsolving ms office organization time management work history business analyst 032022 current american heart association ocala fl interpersonal communication planning coordination excellent communication active listening flexible adaptable teambuilding decisionmaking conducted interviews key business users collect information business processes user requirements analyzed key aspects business evaluate factors driving results summarized presentations applied honed problemsolving skills analyze resolve issues impacting business operations goal achievement improved business direction prioritizing customers implementing changes based collected feedback software quality assurance analyst 072018 032022 taylor corp dallas tx converted type program new operation systems monitored outcome effective change management monitored resolution bugs tested fixes helped developers tackle ongoing problems providing qa perspective documented testing procedures developers future testing use tested functional compatibility new programs updates comparison existing applications authored maintained wellorganized efficient successful manual test cases entire team identified tracked defects software supported developers resolving problems completing additional tests operated agile scrum frameworks complete releases every timeframe wellorganized sprints advised developers problems databases performance issues debugged code located root causes problems reviewing configuration files logs completed indepth usability testing windows android ios mobile devices performed type type type tests modules full software implementations number projects per year implemented use type type tools illustrate project features requirements quickly learned new skills applied daily tasks improving efficiency productivity carried daydayday duties accurately efficiently demonstrated respect friendliness willingness help wherever needed worked flexible hours night weekend holiday shifts performed duties accordance applicable standards policies regulatory guidelines promote safe working environment maintained energy enthusiasm fastpaced environment proved successful working within tight deadlines fastpaced atmosphere junior software quality assurance tester 112016 072018 usmm columbus oh troubleshot endusers development teams reproduce investigate debug software improved product usability number creating feature enhancement requests performing systems analysis existing products wrote technical documentation expedite new team member training successfully training number new team members year interacted software application developers customer service teams clarify design specifications test requirements address defect resolutions provided technical support software installation configuration used software report track monitor defects identified development issues using various type type testing techniques monitored resolution bugs tested fixes helped developers tackle ongoing problems providing qa perspective documented testing procedures developers future testing use tested functional compatibility new programs updates comparison existing applications authored maintained wellorganized efficient successful manual test cases entire team identified tracked defects software supported developers resolving problems completing additional tests operated agile scrum frameworks complete releases every timeframe wellorganized sprints advised developers problems databases performance issues debugged code located root causes problems reviewing configuration files logs completed indepth usability testing windows android ios mobile devices performed type type type tests modules full software implementations number projects per year implemented use type type tools illustrate project features requirements patient care coordinator 082015 112016 asembia city state worked closely patients deliver excellent direct individualized patient care delivered excellent patient experiences direct care maintained confidentiality patient data condition safeguard health information worked patients schedule tests procedures established rapport relationships patients external partners crosstrain support medical staff upheld confidentiality requirements regulatory compliance guidelines reviewed step patient care made proactive adjustments avert issues reviewed medical charts served liaison patient doctor hospital managed prescriptions sending electronic requests new medications refills completed documentation care hospital actions patient activities updated documentation reports detailing patient activities care actions hospital determinations developed strategic relationships general practitioners coworkers build strong network crosstrained support medical staff emphasis establishing patient rapport developing relationships external partners sent handled electronic requests new medications medication refills resolved problems communication billing foster seamless services performed subject matter expert case management processes provided subject matter expertise case management related procedures education bachelor science biology 052015 montclair state university montclair nj member health careers program