education training jessica claire 100 montgomery st 10th floor 555 4321000 bachelor science business information technology george mason university resumesampleexamplecom skills adaptability detail focused communication organization bandwidth evaluations integration testing installation management system user support network problem solving technical platforms unixlinux proficiencies mac os x windows calix cisco os free pbx microsoft office suite open office hardware printers scanner fax machines windows servers 2012 2016 software microsoft azure active directory windows operating systems mac operating systems slack scanner printer support onsite exchange autotask jonas network detective roaming profiles office 365 administration network documentation development technology recommendations network maintenance repair vendor relations procedure development network performance analysis project management excellent verbal written communication languages summary english negotiated arabic negotiated bilingual network engineer 11 years experience broad variety tools hardware industries customer service experience complaint resolution well collaboration multiple departments resolve client issues comfortable troubleshooting wide range technologies across multiple disciplines including voice internet security monitoring experience network engineer landrys helotes tx optimized improved expanded upgraded network capabilities connectivity network monitoring tools monitored system performance promote network speed availability reliability addressed emergent issues technical problems assisting project planning staff developing action plans appropriate solutions assisted clients employees explaining properly use network equipment replaced faulty damaged network hardware components improve performance secured network systems establishing enforcing access control policies implemented tested validated maintained networking services according solution designs evaluated existing networks systems potential weaknesses support intrusion prevention measures researched recommended network equipment peripheral devices collaborated professionals identify system needs implement comprehensive solutions employed firewalls vpns safeguard network security block unauthorized access held primary responsibility availability reliability network infrastructure provided highlevel connectivity support corporate business partner systems tilo ii network engineer 022020 122021 dr horton inc annapolis md providing technical support managed services clients onsite remote support working clients email issues outlook platforms responsible managing documenting communication clients opening tracking tickets autotask completion onsite dispatch support installation troubleshooting equipment working internet phone providers behalf clients outages running network assessments network detective ensure security clients servers configuration severs including windows servers switches monitoring clients systems remote support workstations monthly maintenance servers including upgrading updating team collaboration projects installation deployment new network set independently researching diagnosing resolving uncommon technical issues phone support walk clients basic troubleshooting steps including configuring boardband assessments creating roaming profiles troubleshooting neowork analyst midatlantic broadband city state 072011 122019 undertakes large scale projects periodically upgrade air force lodging systems analyzing isolating resolving network issues provide customer support guests air force lodging facilities escalate issues necessary investigate report 247 security alarms test circuits trunk lines equipment ensure consistent operation install maintain alarms cables icnd1 interconnecting cisco network devices 1 training course 2001 edgeware vcp edge abr multiscreen iptv training 2015 undertakes large scale projects periodically upgrade air force lodging systems configure cisco access points switches routers configuration iptv working field technicians troubleshooting resolving issues working cisco call managers configure phones use voip services large scale environments training nortel mitel pbx handled configuration voice mail systems nevotek janarriss supporting worked customers resolving internet phone cable tv issues contacting working third party vendors area wide outages analyzing layout network equipment developing plan based coverage needs created guide newly hired employees covering companies equipment software utilized created guide air force lodging guests instructing connect network troubleshoot basic network problems