jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom work history operations manager 012008092013 consolidated communications keene nh resolved employmentrelated disputes proactive communication represented organization personnelrelated hearings investigations handled understaffing disputes terminating employees administering disciplinary procedures prepared distributed payroll staff 25 direct reports oversaw daily office operations staff 10 employees negotiated pricing vendors regarding wholesale billing marketing procedures reduced overhead taking responsibility creative administrative projects investigated resolved customer inquiries complaints empathetic manner listening giving carefully formulated responses trained staff operating procedures company services managed work flow exceed quality service goals reduced overtime 30 altering pay scheduling processes established maintained multiple vendor partnerships established operational objectives work plans delegated assignments subordinate managers completed 710 performance reviews quarter offering praise recommendations improvement communicated emergencies delays due weather carrier schedule changes customers supervisors oversaw hiring training 35 new employees quarter forecasted manpower requirements based daily workload company targets tracked time spent assignments day productivity reporting monitored warehouse costs reduced expenses possible directed 5 warehouse shipping associates forecasted manpower requirements based daily workload company targets developed weekly schedules 510 warehouse employees long haul driver 052007 012008 aarons kansas city ks long haul driver 052006 052007 aarons midland tx long haul driverhousehold goods relocation specialist 052003 052006 crown worldwide moving storage city state delivered residential commercial locations inspected cargo count accuracy successfully avoided time delivery delays carefully planning best routes inspected maintained vehicle supplies equipment gas oil water tires lights brakes ensure vehicles proper working condition read bills lading determine assignment details verified contents inventory loads shipping papers managed loading unloading personnel cargo maintained logs working hours vehicle service repair status following applicable state federal regulations obtained receipts signatures delivered goods collected payment services required professional summary motivated operations manager 28 years hands management experience detailoriented selfstarter team player familiar dot regulations order verification scheduling processes highly effective management professional emphasizing innovation creativity solving complex problems energetic resultsfocused success developing leading diverse teams achieve outstanding results dependable reliable effective communication skills unsurpassed work ethic resultsoriented clean dmv printout cost reduction strategies process improvement quality assurance control organized natural leader logistics management vendor sourcing skills employee relations performance evaluations work flow planning superb time management skills project management bachelor science business administration current walden university line emphasis human resource management maintained 30 higher gpa working fulltime 14 classes remaining graduate high school diploma general 1985 henry foss high school tacoma wa education additional information thank taking time read resume happily provide salary historyrequirements references upon request warm regards bill claire