professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom resourceful system administrator consistently responds wide range technical challenges focused creative approach highly effective problem solving decision making 10 years progressive experience organized dependable candidate successful managing multiple priorities positive attitude willingness take added responsibilities meet team goals skills analytical methodical team collaboration multitasking prioritization technical troubleshooting interpersonal skills cloud management startup shutdown management attention detail hardware installation permissions access control work history controls recordkeeping senior information technology specialist city clovis clovis ca 062017 current manage technical direction project design implementation testing accordance project objectives manage team technicians operate maintain administer computer networks related computing environments including computer hardware software related documentation accordance best practices interface customer technical staff team members management identify issues negotiate changes meet deadlines provide strong customer service orally writing appropriate track support periodic hardware software upgrades work closely support partners promptly resolve incidents manage ticketworkflow multiple department defense organizations support g2 army users attend onsiteoffsite meetings include teleconferences travel may required draft maintain site documents include standard operating procedures concept operations generate daily status reports customers involving project updates infrastructure metrics ticketing trends generate weekly status reports program manager include risk identificationmitigation project updates ticket trends collaborated vendors locate replacement components resolve advanced problems brokedown evaluated user problems using test scripts personal expertise probing questions explained technical information clear terms nontechnical individuals promote better understanding analyzed application user issues identify troubleshooting methods needed quick remediation configured hardware devices software set workstations employees removed malware ransomware threats laptops desktop systems assessed system hardware software suggested modifications reduce lag time improve overall speed patched software installed new versions eliminate security problems protect data configured hardware devices software set workstations employees analyzed issues identify troubleshooting methods needed quick remediation maintained energy enthusiasm fastpaced environment used microsoft word software tools create documents communications resolved issues escalated problems knowledgeable support quality service maintained flexible schedule responded afterhours weekend emergencies 112010 042017 heop desk support specialist belmont village carol stream il provide technical support customers need advice assistance training applying hardware software systems perform setup configuration installation imaging testing new upgraded hardwaresoftware pcslaptops printers networks devices switches servers routers hub connectivity apply needed patches security policies perform maintenance repairs computer hardware including backup recovery equipment cleaning support users email clients services printfile servers network connectivity cabling remote access user permissions file backup operating system upgrades movesaddschanges research evaluate provide feedback problematic trends patterns customer support requirements troubleshoot correct miscellaneous operations issues conduct technical requirements identify collection deploy equipment established inventory management process provide support ntis information technology infrastructure work operations infrastructure projects either independently conjunction personnel document technical activities requirements design implementation specifications user documentation specification provide telephone dropin ticketbased time support employees needing help technical issues onsite remotely support ssa contact set workstation configuration ssa machines shipping systems support ssa user software removed malware ransomware threats laptops desktop systems brokedown evaluated user problems using test scripts personal expertise probing questions installed new desktop systems migrated data new machines responded inquiries phone email walkup requests provided enduser system equipment training patched software installed new versions eliminate security problems protect data inoormation assurance specialistmultimedia specialist army management staff college city state 062005 092010 point contact aspects information assurance computer network defense network security video teleconferencing multimedia processing data networks within army management staff college multimilliondollar enterprise provides technical research design installation configuration integration latest commercial technology existing communications infrastructures manages technical security antivirus software patches conducts vulnerabilities scans electronic systemwide pushes new technologies implemented across army enterprise develops technical solutions ensuring coordination site technicians recommending equipment procurement scheduling presenting updates senior management responsible identifying supporting ia certification accreditation security issues maintains extensive uptodate knowledge community data network architecture responsible ensure network resources including websites community mail sites secured updated coordinates information assuranceinformation systems security training requirements network devices monitored computer virus reports determining update virus protection systems carried daytoday duties accurately efficiently maintained equipment good working order amscwide use conducted security audits identify vulnerabilities education associate science northern virginia community college annandale va avc cloud practitioner certified digital cloud training cectification comptia certification pearson certification high school diploma cardoza high school district columbia 012019 061990