summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom accomplished healthcare manager seasoned professional helping businesses implement solutions save time money resources strong leader ability inspire trust respect team stimulate production within workplace identified recommended strategies reduce costs improve quality careservice provided staff development training medical personnel served liaison medical staff ancillary support departments quality department members experience business consultantanalyst 122018 current iconma llc waltham lead nations leading notforprofit health plan serving eleven million members 600 locations accountable maintaining cost estimation ce operations providing solutions member complaints resolving system issues leveraging healthconnect servicenow performed ce tool demos provided analytical support improve member experience developed quarterly ce accuracy reports provide visibility performance utilization ce tool highlevel stakeholders reports assisted leadership making informed business decisions identified improvement opportunities responsible creating cross initiative integration test plans case scenarios system upgrades managed testing teams provided test summary reports stakeholders tracked monitored test plan data maintained working relationships ibm medimpact optum internal clients supporting project operational work led increased estimate accuracy compliance reduced member complaints secior health care analyst memorial hermann houston tx 122017 122018 nations leading notforprofit health plan serving eleven million members 600 locations managed project team develop sharepoint implementation quality departments increase efficiency data collection provide visibility across riverside service area guided project team stakeholders implementing sharepoint sites quality departments increase efficiency data collection provide visibility across riverside service area collaborated physicians department administrators nursing managers streamline procedural sedation audit process improved efficiency patient care extracted information major systemsdatabases using techniques validate clean complete data generate present quarterly quality reports monthly sepsis reports assisting clinical staff improve quality patient care scheduled prepared facilitated monthly quarterly meetings present quality reports administration clinicians provide performance insights develop process improvement plans prepared documentation physicians quality care focus reviews peer review process ensure provider care met federal state local requirements general surgery department asoociate pmo analyst providence st joseph health city state 122014 122016 third largest nonprofit healthcare delivery system serving residents across seven states created analyzed managed project data support executives decisionmaking built strong sustainable relationships business partners project team members managed documents processes multiple sources using interviews document analysis requirements workshops use cases workflow analysis prototyping conducted interviews key business users resulted efficient process researched resolved issues regarding integrity data flow databases authored project documentation including scope documents business functional nonfunctional requirements test artifacts implementation guides assisted administrative scheduling activities spearheaded scheduling meetings coordinating conference calls documenting meeting minutes provided pmo support project meetings teach data analytic concepts answer questions data owners led hansei lessons learned meetings leadership project teams supported continuous process improvement participating development implementation maintenance standardized tools templates processes efforts resulted streamlined process reduced variation waste supervised project team 1015 people gather vendor contracts affordable care act aca compliance created live dashboard tracking provided weekly status reports leadership created centralized database clovical application analyst epic management resources city state 122013 122014 management consulting group provides services southern california multispecialty physician groups independent practice associations managed maintained electronic medical record emr database utilized expertise data analysis troubleshoot problemsolve credential users implement solutions electronic medical records efforts increased quality care patients exceeded regulatory standards resolved emr issues clinical staff ensuring request sent appropriate personnel efforts increased provider satisfaction engagement developed system configurations programmed system applications led reduced troubleshooting issues increased system sustainability created training materials composed templates design workflow design training structure ongoing support emr responsible configuration analysis installation testing user training support software applications efforts resulted decrease support tickets time cost organization communicated clinical nonclinical staff assess needs provided relevant solutions led project management activities care link providers staff assisted patients registration process provided technical support customer ticket triage patient portal call center education project management certification 012017 training university california irvine snartsheet certification 012016 moter business administration mba public health 062013 loma linda university loma linda ca epc credentialed trainer radiant application bachelor science business administration oakwood university huntsville al bsq accounting skills project management microsoft office suite program development emr training workflow analysis configuration analysis programming software development research data analysis system configuration development business development process improvement risk management healthcare relations database management lean principles new hire orientation complex event processing applications support people management provider relations 012012 062011