123 main street new york ny 11111 john q public businessoperations management created managed business ground floor profitable sale 5555555555 johnqpubliccom track record increasing bottom line contributing operational efficiency dynamic resourceful management professional extensive background diverse facets business including wholesale operations brickandmortar internetbased environments refined sales closing techniques proven ability anticipate customer needs proactively remove barriers sale focused negotiator strives winwin situations client satisfaction strong skills marketing communication distribution production manufacturing process control high degree integrity outstanding work ethic software skills include peachtree accounting act human resource management advertising proven achiever contract negotiation market focus client relationships project management accounting proven leader market penetration time management salessales management policies procedures quantifiable revenue increases professional experience general collection new york llc new york ny generaloperations manager 2001 2007 wholesale costume jewelry business marketing boutiques bridal stores utilizing internet direct mail four color catalog exhibited national trade shows supervised development three successful retail websites directed aspects operations business capitalizing increased popularity effectiveness internet expand client base initiated innovative strategies marketing supervised personnel managed collections accounting sales business organization employee relations purchasing financial aspects distribution customer service recruited hired retained talented professionals assist operations growth development grew business annual sales 500000 leading profitable sale company developed budgets managed office purchased equipment supplies installed computerssoftware supported accounting inventory purchasing streamlined operations increase productivity company profit created implemented training initiatives hammerstein son inc hempstead ny generaloperations manager 1985 2001 wholesale distributor tools equipment supplies jewelry industry specializing finished jewelry gemstones diamonds watch material related items marketing retail operations trade shops manufacturers managed highly successful company oversight aspects operation national sales management development maintenance client base supervised sales force resulting 775 million annual revenue created call center telemarketing included policy procedures manual training evaluation incentive program resulted 8 increase sales developed database marketing strategy increase customer share integrated direct mail telemarketing strategies created cost effective marketing approach strengthen customer relations increased jewelry sales 35 two years maintaining writeoff less 1 annual sales improved competitive advantage jewelry pricing inhouse manufacturing program saving 30 costs directed marketing operations management hr business education bs biology minors chemistry english university florida gainesville fl military service united states air forcemississippi air national guard e4 honorable discharge