experience education skills orie legros 6700 billie parkways philadelphia pa phone 1 555 799 6128 associate manager operations san francisco ca 092016 present general office activities including sitting walking filing occasional lifting etc manage 2 concierge contract support staff cem including front desk coverage mail management ordering stationery onboardingoffboarding employees responsible developing updating scorecards performance trend analyses identifies recommends ways increase efficiency organizational agility across cross functional teams including ways working ensure high level service setting clear standards communicating status regularly respective business partners team members executives drives adhoc projects performs analyses involve collaborating managing teams development delivery functions monitor centercontracted services vendor supplies particular monitor emergency hours work snow removal flooding power outages etc manager operations detroit mi 042011052016 recognize reward extraordinary performance give feedback develop performance improvement plans underperforming employees drive program performance establishing performance metrics goals provide ongoing coaching feedback reinforce address performance direct supervisors perform work evaluate direct reports develop corrective action underperformers manage solid waste recycling service providers haulers including service performance rfps selection contract development collaborate facility management project management teams develop plan execute capital expense investments develop vision effective work system develop plan move workforce direction vision works projectproduction managers producers manage product development forecast manager operations phoenix az 122004 112010 communicating performance formal informal methods working team develop evaluate improve existing operating processes championing continuous improvement assembling top notch team including hiring training performance management writing annual semiannual 90day performance reviews monitor key performance indicators operation team workflow tools take corrective action necessary modeling leadership principals mentoring subordinates developing future leaders working cooperatively system medical directors direct integrate clinical management northern illinois university bachelors degree business strong knowledge microsoft office specifically word excel outlook exchange proficient internet explorer ability deal clients professional courteous manner developing leveraging professional working relationships highly organized possesses strong aptitude managing multiple projects deliverables simultaneously ability align motivate lead team including creating accountability knowledge modern call center systems ability utilize maximum potential knowledge call center planning ability create implement capacity plan meets goals ability deliver timepressured project ontime onquality exhibits regular reliable punctual predictable attendance strong organizational project management skills ability multitask prioritize work load demo