jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary hardworking customer service representative several years experience working customers trained project time management extensive knowledge travel product proven multitasking abilities committed maintaining professional relationships clients increase profitability drive business results focused customer service professional skilled lead generation customer relationship development sales accomplished providing unsurpassed support demanding customers offering several years experience related roles well passion always improving numbers enhancing knowledge exceeding expectations skills credit card processing sale expertise order fulfillment complaint resolution education conlin hallissey travel school ann arbor mi 081993 associate arts tourism travel management college community schools cedar rapids ia 081979 high school diploma work history borgwarner inc customer service representative troy mi 092012 012020 received incoming calls messages addressed triaged phone requests worked nordstrom customers understand requirements provide exceptional customer service tracked customer shipment requirements improve customer satisfaction increasing service efficiencies developed rapport clients vendors cultivate loyalty satisfaction accepted payments nordstrom services discussed remaining balances customers take accounts zero bluegreen resorts travel consultant palm bay fl 022004 122011 informed clients travel policies utilized preferred vendors maximize company profits supervised payments via credit debit cards handled sensitive information professionalism discreteness provided exemplary customer service new existing clients helped build lasting relationships secure new travel assignments advised clients visa passport security requirements relating destinations confirmed flight details reservation discussed security issues protocols individuals traveling highly insecure areas mexico european regions supervised credit debit payments handling sensitive information professionalism discretion completed accurate reservations business travelers point sale developed loyal clientele base due excellent listening research skills keen understanding travel budgets organized memorable exquisite travel itineraries vacations highlevel clients celebrities politicians business executives discussed benefits information regarding travel insurance clients obtained best rates increased repeat business 70 arranged travel accommodations groups couples executives special needs clients asked openended questions better ascertain client needs determine best travel offerings kept abreast airline rules regulatory requirements industry standards scheduling travel arrangements responded clients questions issues complaints found appropriate solutions needed exceeded customer service satisfaction standards understanding anticipating clients expectations responded clients questions issues complaints implemented appropriate solutions bluegreen resorts travel consultant palm coast fl 031998 032003 informed clients travel policies utilized preferred vendors maximize company profits supervised payments via credit debit cards handled sensitive information professionalism discreteness provided exemplary customer service new existing clients helped build lasting relationships secure new travel assignments advised clients visa passport security requirements relating destinations confirmed lught det flight details reservation supervised credit debit payments handling sensitive information professionalism discretion completed accurate reservations business travelers point sale developed loyal clientele base due excellent listening research skills keen understanding travel budgets organized memorable exquisite travel itineraries vacations highlevel clients celebrities politicians business executives arranged travel accommodations groups couples executives special needs clients asked openended questions better ascertain client needs determine best travel offerings kept abreast airline rules regulatory requirements industry standards scheduling travel arrangements exceeded customer service satisfaction standards understanding anticipating clients expectations responded clients questions issues complaints found appropriate solutions needed implemented automated office systems optimizing client data communications well records management provided customers best deals wellresearched travel options successfully negotiating rates improving customer satisfaction ratings consistently fostered business growth delivering firstrate travel advising itineraries develop valuable client relationships developed process improvements longterm business strategies analysis customer feedback responded clients questions issues complaints implemented appropriate solutions maintained operational proficieny coordinating international domestic travel accommodations customers arranging airfare well hotel rental car reservations