jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary motivated dedicated employee known punctuality pursuing employment options good customer service positive attitude make difference prepared go beyond expectations every customer well employer enthusiastic hospitality retail industry professional excellent interpersonal communication skills skills management interaction safety procedures hospitality computer skills people skills training development staff development workforce management workio customer service friendly positive attitude impressive math skills impressiv time management organization organization supervision communication troubleshooting active listening active listen reliable trustworthy relationship building team building team dun work ethic decisionmaking fluent spanish multitasking good pressure ability handle stressful situations flexible education college southern nevada las vegas nv engineering preengineering experience bass pro shops concierge specialist rogers mn 122018 current rectified volatile situations quickly active listening effective communication worked successfully diverse group coworkers accomplish goals address issues related products services prioritized organized tasks efficiently accomplish service goals demonstrated selfreliance meeting exceeding workflow needs provided excellent service attention customers phone conversations participated weekly coaching look areas improvement assisted team lead operations management additional support various operational special event tasks worked closely international national leadership always showed extreme professionalism respect personal privacy facilitated research books related customers interests facili assisted customers various types technical issues via email telephone supported customers online billing access account issues reviewed support cases technical troubleshooting accuracy identified needed process improvements informed senior leadership product development issues discovered via technical support calls customers achieved exceeded 96 satisfaction rating consistent basis met exceeded call speed accuracy volume benchmarks consistent basis maintained strong call control quickly worked without scripts address problems managed highvolume inbound outbound customer calls educated customers special pricing opportunities company offerings explained key information regarding products services customers encourage informed decisionmaking informed customers billing procedures processed payments provided payment option setup assistance corrected issues giving agents targeted highly constructive feedback conducted management tasks maintain quality assurance satisfaction levels cosentinos food stores apparel associate saint joseph mo 062018 122018 addressed customer requests certain items resolved service issues maximize satisfaction worked management quickly replenish low outofstock items recovered organized stock throughout shift keep racks customerready prepared promotional displays set clearance signs move older products prepare new seasonal lines maintained customers available product selections quickly replenishing products incoming freight updated pricing reflect permanent changes temporary sales drops audited inventory identify correct discrepancies recovered clothing items fitting rooms returned specified department areas performed stock processing filling stocking floor racks backstock racks ticketed items pricing markdowns restocked sales floor according merchandising plan plan kept fitting rooms cleaned organized wellmaintained folded hung clothing customers tried decided purchase helped customers answering questions locating merchandise greeted every customer warmly upon entrance fitting room area tidied cleaned fitting rooms create welcoming comfortable environment utilized loss prevention merchandise protection standards maintain store assets helped decrease clothing theft limiting number items customers could try fitting rooms answered incoming phone calls related different customer service issues transferred calls accordingly operated walkie talkie managerial announcements direct communication store leadership dominos assistant store manager owings md 082015 062018 oversaw aspects maintenance inventory daily activity management set schedules delegated assignments based team strengths optimize floor coverage service levels handled scheduling store shifts across 7day work weeks achieve adequate staffing supervised cashiers processing credit debit cash payments monitored supplier operations verify quality delivery schedule conformance contract specifications oversaw daily operations store including inventory supply restocking cashhandling assisting customers assisted customers answered questions resolved problems stellar customer service trained staff daily duties supervised provided feedback resulting improved performance customer satisfaction oversaw daily operations delegating tasks managing shift changes conducting keyholder duties open close business recruited interviewed hired qualified employees provide topquality service analyzed inventory trends guide product ordering develop sales promotions minimize overstock completed frequent walkthroughs directed team members correct issues impacting store appearance professionalism sanitized food preparation areas grills equipment avoid crosscontamination raw items operated ovens fryers mixers safely prevent kitchen accidents machinery malfunction enforced proper sanitation practices prevent spoiling contamination foods replenished food items inventory rotated ingredients maintained safe operations food prep equipment reduce complications retain safety procedures regulated oven fryer operations cooking correct temperatures trained managed guided kitchen staff improve overall performance service quality productivity prepared dishes fastpaced environment working teammates maintain high customer satisfaction rate established managed effective controls labor inventory costs priced ordered food products kitchen equipment food service supplies pizza hut pizza delivery driver city state 042015 082015 carried food insulated bags maintain hot cold temperature helped recruit train new team members maintained clean traffic record kept vehicle clean top operating condition documented time delivery record completion order recorded weekly hours mileage accurate payment navigated urban rural delivery routes delivered food items quoted times reported delays due breakdowns weather traffic conditions emergencies trained new staff food delivery money handling customer service processes maintained vehicle according company state safety requirements navigated route customer locations using gps maps additional information servsafe certified 2017 valid 5 years csn student leadership academy certificate 13 hours leadership training csn public speaking festival finalist 2014 millennium scholarship recipient