jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary adaptable ops manager extensive experience quality driven management shipping receiving package handler training central control central control unload sheets focused continual process improvement cost reduction manage support mentor monitor performance direct reports provide leadership training opportunities order develop retain talented employees ops manager maintained perfect attendance safety records throughout 9 year career desires role operations customer service highlights safetyoriented defect tracking first aid certified accomplishments purple promise award excellent training bravo sulu consistent scanning 9960 six month period bravo sulu consistent cubes 75 3 months experience operations manager 062012 current church dwight co inc ewing nj bilingual customer serviceoriented oversaw sortation package central control room communicate necessary information run sort effectively including current throughput numbers per segment secondary view primary overview lane full defects next day start times safety messages productivity goals previous days performance enforce compliance policies procedures goals directed team package handlers specialized breaking jams keeping updates clear order maximize sortation packages traveled system key member operation team coordinated team unload manager package handlers drive results kept track inbounds local accounts trough central control unload sheet tms yms strategically pacing trailers different order unload maximize efficiency unload package handlers kept constant communication line haul late arrivals purchase rails aided sort manager assistant hub managers determining start times next day according volume availability service managerii 062011 062012 empire southwest llc buckeye az manage support mentor monitor performance direct reports provide leadership training opportunities order develop retain talented employees lead team package handlers load dock kept track direct report like scanning compliance cubes missed scan load factor load rates held package handlers accountable fedex ground policies procedures policy010 acceptable conduct hmr057 attendance policy dck010 package handler productivity standardsect responsible tms compliance load dock control sheet using mc55 scanner manage flow iss within area minimize handles lane full damages lead team package handlers unload cock motivated developed unload package handles achieve highest unload rate higher goal 1049 emphasized hand surface techniques safe lifting techniques strategized maintain consistent throughput achieve tlh goals provide fastest service possible service manageri 072010 062011 fedex cross border quincy il manage support mentor monitor performance direct reports provide leadership training opportunities order develop retain talented employees lead team package handlers load dock kept track direct report like scanning compliance cubes missed scan load factor load rates held package handlers accountable fedex ground policies procedures policy010 acceptable conduct hmr057 attendance policy dck010 package handler productivity standardsect responsible tms compliance load dock control sheet using mc55 scanner manage flow iss within area minimize handles lane full damages package handler trainer load coach 072009 072010 fedex ground city state trained package handlers loading unloading scanning techniques order ensure efficient safe movement packages operation utilizes handtosurface methods package handling loads unloads packages onto delivery vehicles trailers conveyor system carts load gratings lifts carries pushes pulls packages continuous repetitive basis kept track new hire records trends better develop future package handlers package handler 012007 072009 fedex ground city state used proper loading techniques brick layer method volt method achieve excellent load factor keep cube 75 goal safe lifting techniques achieve consistent goals 9960 scan compliance 420 packages per hour knowledgeable operating 3 stage 5 stage power belts tugger chutes expert loading 28 foot drop trailers 28 foot flat trailers 53 foot rails rollers power belt education high school diploma 2006 arroyo valley high school san bernardino ca languages fluent english spanish skills fluent english spanish first aid safety shipping trainer microsoft word power point excel