jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary versatile senior leader deep experience building highperforming teams delivering largescale programs leading increased customer satisfaction subscriber revenue growth talented creating vision identifying opportunities executing tactical plans translate business strategies worldclass products skills product management program management change management agile development strategic operational planning team building leadership education university maryland college park md 2005 mba strategy operations university maryland college park md 1999 bachelor science information systems certifications certified scrum master csm certified scrum product owner cspo work history fiserv inc sr director change management pmo king prussia pa 062011 112016 led business modeling budget management implementation planning endtoend program execution companys top strategic initiatives largest programs 50m visibility board level focus transforming core productsbusinesses address customer satisfaction concerns drive subscriber growth executed implementation plan twc maxx 1b multiyear program convert digital network increase highspeed data speeds 7m customers improve network reliability customer service managed team direct 10 direct indirect people responsible business planning budget management partner development project management testing reporting managed nationwide deployment twcs home security home automation product intelligenthome grown alpha launch base 140000 subscribers 60m annual revenue product owner fcc mandated programs led team created user stories defined acceptance criteria prioritized resources meet business needs led crossfunctional teams create deployment plans marketing material launch requirements created program intake process clevel executive committee enabled company react quickly market customer business demands providing fast approval budgeting new programs products horizontal director product management austin mn 112007 062011 led geographically dispersed product team creation launch new video broadband products defined communicated product roadmap senior leadership represented product rest company including questions sales force customers regarding core product functionality position competitive advantage direction worked key stakeholders across organization launch twc tv app pay tv industrys first authenticated live tv streaming experience ios android devices next three years launched twc tv six additional device platforms kindle roku xbox samsung smart tv desktop fan tv launched modem lease program implemented nationwide broadband customers program generated revenue 400m first year represented product team internal project introduce agile software development company agile successfully implemented used video development projects managed nationwide deployment signaturehome new highend quadruple play package grew zero 160k customers 345m annual revenue year 4 aol sr product manager city state 042005 092007 product lead new internal external customer care products included email live chat ivr several selfhelp applications launched completely revamped aol chat product supporting 15m paying customers created executed roadmap product worked closely engineering user experience operations customer support teams ensure successful product launch product lead ivr speech recognition worked closely internal external development teams ensure development matched requirements cost savings reached 18m first year launch