jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary retired property casualty insurance adjuster talent innovative ideas specializing mediating facilitating positive outcomes catastrophic situations proven history team player independent worker multitasking environment subject matter expert passion mentoring coworkers prior work history includes myriad experiences entertainment industry zoological education coordinatorinstructorzookeeper busch entertainment followed 10 years film industry animal trainer television movies commercials skills property adjusting utilizing strong computer skills including xactimate strong interpersonal communication skills sales background customer service representative concise report writing claims file management insurance fraud expertise lesson planning performance evaluations webinar classroom instruction project management curriculum development display designs brand recognition detail oriented quality assurance proficient fast paced deadline driven environment maintaining flexible positive attitude experience claims adjuster 031998 082018 amita health oneonta al managed 100 contracting companies multiple states part usaas property direct repair program responsible performance contractor handled conflict resolution performed quarterly performance reviews conducted webex training sessions monthly stakeholders contracting firm oversaw adjusting property loss managed approximately 800 cases per quarter associate adjuster general adjuster level losses trained conducted onboarding third party independent adjusters responsible handling incoming status calls contractors completed file audits call quality reviews team third party adjusters adjuster handled large losses within catastrophe claims unit 5 years served team lead personal property claims 20052008 recognized consistently providing superior empathy customer service usaa members catastrophes taking personal responsibility ensure accurate timely claim resolution championed developed articulated business case new standard operating procedure handling processing small business administration loan requests embodied usaa mission statement contributed financial security association new procedures successfully implemented company wide received innovation implementation award 2016 developing self serve refrigerated products claims process utilized catastrophes process contributed usaas financial security provided members streamlined online opportunity file self pay refrigerated product claims one done claims process lead pilot program direction special investigation unit small team designed handle property theft claims received several awards including usaas prestigious diamond award successful investigation prosecution insurance fraud claims worked inside outside property claims adjuster handling losses 100000 limit authority prior working property claims adjuster worked policy service developing member relationships issuing servicing automobile homeowners umbrella marine policies skilled providing consistent quality calls fast paced environment explaining products answering questions developed product leads cross telling opportunities ensure member financial security company owner 101988 031998 animal talent studio inc city state owned operated brick motor retail store specializing dog training small animal supplies provided trained animals motion picture television industry including feature films television series second noah rescue 911 commercials print advertising worked marketing companies providing brand support st bernard dog general general rent car traveling sites across country meet greet various airline employees actively promoted store offerings newspaper advertisements brochures well featured multiple media spots local news stations newspapers set administered annual operating budget set inventory controls oversaw day day management activities maintained records commercial production inventory income employee payroll expenses trained employees standard operating procedures requirements job location client including animal care procedures positive reinforcement training techniques responsible deadline dates set producers directors ensure filming schedules adhered production company requirements fulfilled worked closely american humane association ensure safety wellbeing animals production sets locations organized participated community education programs adults children focusing responsible pet ownership wildlife obtained 501c3 status childrens companion dogs notforprofit organization providing trained service dogs children age 18 applied received funding childrens board tampa support specific children receiving services volunteered united cerebral palsy tampa bay providing pet therapy facility children aged 210 collaborated licensed physical occupational therapists develop activities utilizing service dogs help stimulate tactile verbal motor skills children volunteered dog trainer dogs visiting moffit childrens cancer center pet therapy program visited hospital weekly provided multiple service dogs hands interaction patients zoological public program coordinatorzookeeper 021982 101988 busch entertainment corp city state began career zoological education department teaching multiple subjects summer zoo camp programs children adults developed public program known animal encounters featured wildlife focus conservation entertaining facts handson animal interaction worked tandem team develop successful preschool program subsequently coauthoring paper program resulted team receiving national science teachers association award worked areas zoo department zookeeper responsible daily animal husbandry duties included daily interactions park guests support education conservation initiatives native exotic wildlife worked closely engineers architects design new animal displays ensure enrichment opportunities animal welfare worked dr jane goodall early stages development new primate display adhered osha requirements standard operating procedures ensure safety animals park guests zoology university south florida tampa fl zoology clemson university clemson sc high school diploma 051980 chamberlain high school tampa fl valedictorian 1980 graduating class florida 220 license education training certifications