jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary hardworking employee customer service multitasking time management abilities devoted giving every customer positive memorable experience personable front desk medical receptionist skilled facilitating patient appointments delivers top notch service support works well pressure expert diffusing conflicts solving patient staff problems hardworking medical administrative professional offers great people skills organized file management deep understanding patient protections enhances office operations staying top patient staff needs experience electronic recordkeeping insurance documentation skilled administrative team member indepth understanding medical standards compliance requirements operational procedures practiced problemsolver friendly caring mentality excellent communication skills expertise inventory management customer service inner office operations focused providing professional service support every office visitor diligent scheduling appointments managing packages routing mail recipients positive nature excellent people skills goaldriven receptionist extensive background managing busy reception areas multiline telephone systems securityconscious astute control confidential documentation adaptable front office assistant dedicated providing firstrate attention guest needs versed quickly accurately answering questions offering information completing quick checkin checkout services delivers dynamic service fosters positive relationships guests coworkers skills credit card payment processing report creation report generation multitasking prioritization understanding customer needs data entry calm professional pressure customer service efficient detailoriented computer skills interpersonal skills selfmanagement skills communication skills customer service skills good communication skills education training monarch high school coconut creek fl 062022 high school diploma florida career college miami fl medical assistant experience kemper customer service representative bala cynwyd pa 012023042023 promoted high customer satisfaction resolving problems knowledgeable friendly service answered incoming calls emails providing frontline customer support assistance product service transactions remained calm professional stressful circumstances effectively diffused tense situations answered inbound calls chats emails facilitate customer service demonstrated excellent communication skills resolving product consumer complaints consulted customers resolve service billing issues set activated customer accounts asked probing questions determine service needs accurately input information electronic systems educated customers special pricing opportunities company offerings assisted customers making payments establishing payment plans bring accounts current deescalated problematic customer concerns maintaining calm friendly demeanor life care centers america front desk medical receptionist new market va 122021 012023 photocopied insurance cards documented details verified patient coverage upcoming procedures appointments managed office phone lines checking voicemail returning calls directing messages team members checked patients appointments collected copayments gathered transcribed typed medical information charts called patients confirm scheduled appointments obtain additional details protected patients observing strict hipaa guidelines scheduled appointments optimizing patient satisfaction provider time treatment room utilization scheduled followed patient appointments collected processed patient payments maintained patient files entered insurance demographics health history patient database processed patient payments scanned identification insurance cards handled correspondence managed files performed clerical duties office staff encompass health corp front desk receptionist twin falls id 102020 112021 handled payment processing provided customers receipts proper bills change welcomed patrons front desk engaged friendly conversations conducting checkin process received incoming calls coordinated staff fulfill customer requests greeted visitors provide information direct appropriate personnel input customer data reservation systems updated reflect room changes explained policies procedures visitors responded inquiries room requests made online phone via email