jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary harvard yale wharton law school school business sap workday higher education public sector masters degree jurisdoctor mba masters business administration president valedictorian leader executive senior vice president 40 top class utilities oil gas retail cloud managed services unix sun solaris oracle database alliance manager associate partner bw bobj technical functional consulting finance business advisory human resources enterprise operations stakeholder deployment manager deloitte kpmg ibm ernst young pwc price waterhouse coopers accenture programproject managers management consulting pmo senior project manager oracle pmp six sigma vp svp director supply chain advisor technologyindustry senior sap program manager specializing program management service delivery advisor endtoend erp direction risk identification analysis mitigation largescale solution delivery successfully lead global teams transformation efforts complex program project implementations transition establishment support maintenance infrastructure focus areas include projectspecific planningbudget financialscope management internalexternalstakeholder communication strategies clientspecific balance stakeholder expectations service delivery requirements definition planning client global project team integration org change management sap solutionspecific resource management team building budget management developing project scope customer relationships cost avoidance continuous design improvements providing project metrics client executives stakeholders business development identify addon work proposal development efforts develop key win themes vendor presentations delivery timelines budget staffing plans strategy operations delivery professional noted success business transformation engineering technology solutions capitalize existing investments provide path meet organizational goals drive financial improvement servicedriven methodology focused innovation creativity recognize opportunities may typically expected 1420 years implementing business solutions fullcycle1400 usersacross global multiple geographies achieve executive client collaboration buyin build maintain longterm sustainable clients competitive procurement exceeded target margins 12 years row closed booked sold delivered addon work year managed engagement risk project financials planning budgeting define deliverable content managed revenuebilling post golive operate support environment runsapo standards roadmap ams managed onsite offsite onoffshore resources 0 attrition program project management engagement risk project economics including planning budgeting ar deliverable content secured buyin proposed solutions executive leadership business development identified cultivated relationships top decision makers key clients organizes leads pursuit teams participating leading aspects proposal development process contributes proposal pricing strategy practice development created compared contributions collateral solutions methodologies knowledgeexperience sharing showcased successes internalexternal conferences staff team development manage participate mentored coached project resources provides input guidance staffing performance management process recruitment retention activities aerospace defense automotive banking chemicals consumer products defense security engineering construction operations healthcare higher education high tech industrial machinery components insurance life sciences media mill products mining oil gas professional services public sector retail sports entertainment telecommunications transportation logistics utilities wholesale distribution asset management finance human resources information technology manufacturing marketing procurement rd engineering sales service supply chain sustainability big data rapid deployment solutions small medium enterprises customer relationship management enterprise resource planning product lifecycle management supply chain management supplier relationship management advanced planner optimizer apo analytics apparel footwear solution afs skills guest services inventory control procedures merchandising expertise work history sap program delivery manager 2007 2013 office depot oneonta ny loss prevention cash register operations product promotions client port authority ny nj onsite 2001 2012 sap application management ams implementation services pre post 911 eras program summary 47m program value 50 sapit projects completed 1225 functional technical direct report ftes 2 competitively bid 6year contracts mixed staffing onoffsiteshore employed onoffsite managed services sap delivery model based maintaining slas instead fte count delivery ams support mission critical sap system well safeguard sensitive financial nyc metro airportfacility information developed employed pasap maintenance methodology providing principles support delivered consisting best practices systematic set guidelines procedures templates forms risk management development change standards needs requirements assessment lead daytoday sap program operations project management risk mitigation case managementresolution sla reporting workload management enhancement breakfix change control activities scoped staffed delivered new initiatives parallel support services led delivery new sap initiatives implementations within productive sap landscape crossfunctional touch points maintained 100 sla compliance met exceeded slas 12year duration services delivered 4 budget year year cost avoidance year 12year program able advanced delivered 12 succeeding years scheduled sap initiatives year year addition delivering current year scheduled efforts advanced 12 effort scheduled following year team development mentoring career performance guidance 0 turnover 6 years 12 ftes risk management project system organizational recent 4 years 0 general controls segregation duty issues discovered annual audit conducted external enterprise risk audit vendor client engagement manager 2005 2007 vmware inc burlington vt client port authority ny nj onsite 2001 2012 sap application management ams implementation services pre post 911 eras program summary 47m program value 50 sapit projects completed 1225 functional technical direct report ftes 2 competitively bid 6year contracts mixed staffing onoffsiteshore employed onoffsite managed services sap delivery model based maintaining slas instead fte count delivery ams support mission critical sap system well safeguard sensitive financial nyc metro airportfacility information developed employed pa sap maintenance methodology providing principles support delivered consisting best practices systematic set guidelines procedures templates forms risk management development change standards needs requirements assessment lead daytoday sap program operations project management risk mitigation case management resolution sla reporting workload management enhancement breakfix change control activities scoped staffed delivered new initiatives parallel support services led delivery new sap initiativesimplementations within productive sap landscape crossfunctional touch points maintained 100 sla compliance met exceeded slas 12year duration services delivered 4 budget year year cost avoidance year 12 year program able advanced delivered 12 succeeding years scheduled sap initiatives year year addition delivering current year scheduled efforts advanced 12 effort scheduled following year team development mentoring career performance guidance 0 turnover 6 years 12 ftes risk management project system organizational recent 4 years 0 general controls segregation duty issues discovered annual audit conducted external enterprise risk audit vendor senior consultant 2001 2012 port authority ny nj sap application management ams implementation services pre post 911 eras program summary 2001 2012 port authority ny nj sap application management ams implementation services port authority pre post 911 eras fully dedicated delivery ams implementation services overseeing diverse portfolio simultaneous crossfunctional projectsproject managers distinct delivery teams ensuring quality financial performance booked scoped delivered 2nd contract term analyst sr consultant 1997 2005 chicago public school system city state metropolitan water reclamation district greater chicago sap hcm education ba international relations instituto tecnologico de estudios superiores monterrey stjdy yale school management leadership management foundation certification new new york ct ny accomplishments sap program delivery strategy sap w sdlc application support ams runsapo professional strengths focus delivers leads teams deliver levels sap programs scope timeline staffing delivery including application management ams maintenance services 47m sap program 2000 2012 full lifecycle run state 50 sap projectsrelease upgrades 2000 2012 service methodologyfocused yet flexible enough identify opportunities solutions typically exist developed implemented ams support methodology extremely security driven environments bridges gaps business system functions risk industry best practice secures executive stakeholder buyin engages collaboration effective risk avoidance mitigation 4 consecutive annual sap controls audits 0 findings integrity delivery quality services scope budget 4 20062012 capitalizes systemprocess efficiency datasystem integrity vital operational excellence champions logicalcritical thinking bolster performance 12 fte 6 years zero 0 turnover