summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom proven business professional extensive experience providing compliance control risk management administrative managerial operational guidance financial services industry including mortgage banking auto finance student loans fully knowledgeable federal state regulations vast experience monitoring testing design development oversight compliance control programs originations performing servicing default servicing private label operations comprehensive training paralegal studies advanced focus real estate businesscorporate law supervised trained developed staffs numerous sizes developed strong interpersonal skills dealt diversity professionals clients staff members strong initiative decisionmaking assumption responsibilities skills regulatory compliance federal state mortgage lending compliance testing compliance monitoring performing servicing operations default operations operational risk management compliance management system issue management remediation plan development oversight risk controls self assessment mortgage servicing financial services business process improvement conflict resolution organizational skills working collaboratively team building experience svp risk compliance testing anthem inc commack ny 032018 112021 responsible managing critical complex testing function within risk compliance organization overall objective develop execute report robust testing program direct complex risk compliance activities ensure adherence federal state investor regulationsrequirements crafted monitored risk compliance testing program part overall compliance management system completed monthly quarterly performance reports executive senior level leaders board directors include testing results overall health control environment devised utilities needed streamline strengthen operations driving substantial improvement risk compliance testing program transformed risk compliance testing department several internal consolidations improve efficiencies across first second line business implemented best practices strengthen internal control spearhead proactive change mitigated regulatory risks strict adherence federal state investor regulations represented risk compliance organization federal state regulatory entities auditors researched underlying issues regulatory compliance status processes resolve complex business issues recommend strategic corrective actions communicated regularly executive senior level leaders deliver pertinent details related high risk issues determine remediation plans direction projects determined performance goals offered tactics achieving milestones cultivated maintained positive working relationships employees executives stakeholders monitored departmental trend forecasts adjusted budgets operational plans maximize growth opportunities reduced costs optimized revenue executing contract bidding procurement processes vfo originations compliance testing blackhawk bank elgin il 042015 032018 responsible managing compliance testing function assists identification weaknesses correcting regulatory deficiencies nationstar mortgages control structure end goal compliant process oversee annual test plan completion individual compliance testing activities develop execute appropriate testing programsscripts ensure compliance across business units perform root cause analysis ensure accurate timely implementation remediation plans verify effectiveness internal controls mitigate regulatory financial operational reputational risks conduct walkthroughs various business functions provide evidence performance process procedure ensure compliance state federal regulations ensure effective integration new compliance requirements compliance testing activities track evaluate implement regulatory changes annual test plan necessary generate monthly reporting senior management highlighting deficiencies relates design operating effectiveness control environment interface regularly business legal compliance heads discuss compliance needs andor changed regulatory requirements responsible training development performance reviews assigned employees svo real estate compliance testing 032013 042015 citimortgage city state responsible managing compliance function within real estate business partnering north american compliance officers optimize coverage shared services monitoring testing design development oversight compliance control programs ensure senior level compliance control evaluation activity within group mange construction tests controls evaluate results testing activities perform root cause analysis provide recommendations facilitate improvementdevelopment processes procedures conduct compliancerelated monitoring procedures reviews ensure risks identified controls effective policies comply state federal regulations provide guidance business units assessing interpreting new changed laws regulations corporate policy determine impact processes procedures training recommend effective action plans resolve identified issues lead special projectsinitiatives compliance function vfo auto student loan compliance 012012 032013 jpmorgan chase city state responsible compliance management reporting auto student lending businesses well development maintenance policies procedures compliance risk assessment maintain management reporting metrics risks committee executive summaries etc interface business legal compliance partners develop enhance policies procedures internal controls satisfy new changed regulatory requirements ensure appropriate integration new compliance requirements policies processes internal controls training programs system functionality participate change management projects ensure well documented compliance risks associated track evaluate regulatory changes ensure appropriate impact analysis documented associated risks added compliance program risk assessment database testing reporting training etc manage projects required including supporting user testing post implementation monitoring vfo operational risk control 012011 012012 chase mortgage city state responsible reviewing servicing default business processes validating compliance applicable corporate state regulatory guidelines well internal policies procedures manage control design team responsible design maintenance robust control strategy assist line business managers determining risk potential recommending appropriate mitigating controls work closely operational risk management line business administer phoenix risk tracking database manage rcsas ensure kept date accurate risks controls relevant action plans evaluate rcsas ensure risk rated validated predetermined schedule ensure business processes adhering corporate state regulatory guidelines well applicable policies procedures provide timely reporting control validation testing results initiate projects controls need process improvement pursue remediation efforts achieve cost savings improved efficiencies bloiness control director operations control citimortgage city state 012007 012011 responsible management operations control services assigned areas accordance real estate auto lending organizational structure maintain proactive communication senior management including identification escalation control issues manage regulatory audit liaison activities cooperation auditexaminations group manage control selfassessment csa evaluations new products andor services assuring compliance applicable policies procedures manage review approval new revised deletion csas provide risk control self assessment rcsa training including participation tracking client feedback manage quarterly rcsa selfassessment brcc processes including identification escalation mbis bis monthly tracking reporting issues assure timely appropriate resolution provide timely escalation item requiring retarget assure required approvals obtained manage completion rcsa reviews accordance brc standards assure appropriate relevance accuracy consistency csas caps maintained access provide brc director monthly report includes rcsa related work completed project status updates issues status summary conduct control reviews directed management ccompliance director citimortgage city state 012005 012007 manage online selfassessment corrective action tracking system access various support functions consumer lending group lead team four system administrators prepare extensive rcsa reporting clg brc directors utilization various control meetings generate monthly regulatory financial reporting sox compliance reg ab business executives plan execute timely user acceptance testing problem ticket fixes planned enhancements releases automated compliance control electronic selfassessment system access actively participate access steering committee consumer lending group manage daytoday operations system entitlement test process hierarchy maintenance access tool provide ongoing training access tool approximately 2000 users oversee outsourced offshore vendors consumer lending group adherence various regulations corporate policies secior operations audit manager 012004 012005 citifinancial mortgage city state manage risk control self assessment rcsa program various support functions citifinancial mortgage company inc lead team eight risk control officers implemented monitored rcsa program accurately identify inherent risks document related controls develop comprehensive test plans verify controls working intended prepared rcsa reporting executive committee comprised president onedowns discuss issues facing company confirm adequate corrective action place lead detailed validationsaudits promote sound control environment participated peer reviews assist businesses gain best practices oversaw outsourced offshore vendors ensure compliance us regulations citigroup policies managed continuity business program cfmc oforations research manager 012000 012004 citifinancial mortgage city state lead team supervisors direct oversee aspects organizations customer service polices objectives initiatives managed daytoday activities cfmc research services department consisting 70 employees budget 36 million implemented strategies streamline processes improve customer employee satisfaction reduce unit cost developed polices procedures governing customer correspondence handling customer complaints established goals objectives communicated results managed monthly financials adjusted staffing meet volume service level goals introduced new quality assurance program effectively measure employee performance improve customers experience initiated detailed reporting order provide statistical results rootcause analysis senior level management dicector corporate customer relations citifinancial city state 011999 012000 managed customer service operations effectively resolve escalated customer complaints received senior management attorney general better business bureau regulatory agencies negotiated complex settlements legal department handled delicate credit bureau disputes resolved fair lending issues provided ongoing staff development training improve customer service techniques prepared statistical reporting rootcause analysis department operation upper management developed motivated staff achieve goalsobjectives provide excellent customer service dicector payment processing citifinancial mortgage city state 011996 011999 managed high volume production environment responsible coordinating controlling processing remittance exceptions research items within corporate well federally regulated time frames planned organized controlled activities payment processing staff meet corporate financial performance objectives monitored controlled activities payment processing staff meet corporate financial federally regulated guidelines relate suspense accounts bank reconciliation return item processing security checks provided meaningful contributions strategic planning execution business objectives relative expense reduction customer service employee development tecler supervisor 011993 011996 bank one corporation city state lead team bank tellers responsible processing various account transactions reconciling depositing daily funds responsible teller station operations supervision teller staff performed cross selling bank products may meet customers needs trained tellers banking procedures provided ongoing staff development resolved customer problems ensure satisfaction participated monthly internal audits education training diploma paralegal studies blackstone career institute allentown pa bachelor science finance devry university irving tx ascociate applied science business mountain view college dallas tx 2009 2007 1995