jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary talented trainer providing team leadership planning organizational skills built successful career smoothly equip employees independently handle daily functions meet customer needs collaborative leader dedication partnering coworkers promote engaged empowering work culture documented strengths building maintaining relationships skills issue reporting resolution evidence organization feedback incorporation issue conflict resolution employee coaching motivation work history 032015 062022 executive client relations advocate brady corporation lowell 062014 032015 performance tracking evaluations administration reporting complex problemsolving managing multiple priorities training development skills achieved production goals effective use conflict resolution empathy skills researched investigated analyzed completed due diligence resolve client feedback concerns quickly efficiently delivered exceptional customer service every customer leveraging extensive knowledge products services creating welcoming positive experiences organized supporting documentation evaluation coordinated information transfers appropriate team members developed highly empathetic client relationships earned reputation exceeding service standard goals resulting consistent 98 customer satisfaction rating increased efficiency team productivity promoting best practices conducted internal research determine clients eligibility compensation scored top 5 employees successful resolution retention assisted clients navigating documentation website maintained positive relationships team members leaders directors relevant loan origination operations created professional errorfree business correspondence communicate clients senior leadership completed physical digital reporting workday activities coordinated provided direct support escalated clients educated new team members processes services conflict resolution strategies crosstrained existing employees maximize team knowledge performance evaluated employees strengths assigned tasks based upon experience training delivered feedback regarding employee performance training needs provided customer feedback develop process improvements support longterm business needs maximized productivity keeping detailed records daily progress identifying rectifying areas improvement reviewed performance data monitor measure productivity goal progress activity levels responded proactively positively rapid change customer retention specialist cuanswers inc grand rapids mi adhered appropriate scripting required received calls existing customers business retention delivered exceptional customer service every customer leveraging extensive knowledge products services creating welcoming positive experiences investigated resolved customer inquiries complaints quickly recommended products customers thoroughly explaining details met customer call guidelines service levels handle time productivity educated customers billing payment processing support policies procedures promoted superior experience addressing customer concerns demonstrating empathy resolving problems swiftly maintained uptodate knowledge product service changes answered daily average 100 calls emails faxes per day addressing customer inquiries solving problems providing product information developed highly empathetic client relationships earned reputation exceeding service standard goals communicated professionally colleagues clients investigated resolved accounting service delivery concerns facilitated interdepartmental communication effectively provide customer support resolved technology service issues phone customers daily assessed caller accounts determine financial benefits identify service needs resolve issues bolstered customer retention creating offering unique discount options inspiring interest new product lines scored top 10 employees successful resolution retention 012012 022014 collections specialist asset acceptance llc city state negotiated collect balance full education 051994 adhered appropriate legal scripting delivered exceptional customer service collection calls maintained calm professional demeanor processed payments applied customer balances counseled debtors payment options arranged installment agreements monitored accounts compliance established payment plans followed noncompliances used probing techniques determine debtors reasons delinquency worked call center environment handling average 150 manual automatically dialed outbound calls used skip tracing techniques locate debtors coached new team members scripts company services collection strategies discussed options delinquent clients terms proposed solutions set drafts processed immediate payments conducting thorough research analysis account collected documents made portfolios accounts achieved production goals effective use conflict resolution empathy skills researched analyzed settled disputes high school diploma lakeville high school otisville mi