jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary performancedriven professional 20 years experience professional service solution integrator industry services project management demonstrated deal effectively people supervision staff team members talented personnel deployment management program oversight training technical competence customer support objectives skills team leadership direction policy procedure improvements program leadership 20 year equipment proficiency project management lean six sigma proficient microsoft project smartsheet vendor management infrastructure development life cycle time management conflict resolution customer service teambuilding decision making staff management strategic planning education urbe university miami fl degree information technology project management 18month program iesa caracas degree advanced management program 12month program urbe university miami fl 012003 bachelor science computer science certifications pmp project management professional itil v3 cssg certified sic sigma green belt smc scrum master certified cisco business architect azure fundamentals aws cloud practitioner smartsheet user cisco sales expert expired rs ccna expired voice ccna expired vce converged infrastructure associate expired vmware sales professional expired work history computacenter sr projectprogram manager professional services city state 052016 current manage multiple programs projects simultaneously instituting industry best practices project management infrastructure technologies excellent problem solving communication skills help maintain multiple relationships business organizations organizations identify customer needs requirements manage projects estimated 10mm responsibilities included programproject management business analysis project scoping documenting risks interfacing senior management develop maintain manage detailed projectprogram plan ensuring major milestones timelines projects meet agreed clients manage virtual teams completing projects within scope budget schedule provide summary level performance forecasting reports steering committees manage cloud projects refresh migration integration upgrade decommission across cloud providers microsoft azure google aws manage data center networking wireless infrastructure projects refresh migration integration upgrade decommission across multiple manufacturers cisco systems meraki aruba juniper networks hpe palo alto vmware fortinet manage voice collaboration infrastructure projects refresh migration integration upgrade decommission across multiple manufacturers cisco systems ms teams calling zoom calling audio codes manage contact center call recording work force management projects refresh migration integration upgrade decommission across multiple manufacturers cisco systems five9 calabrio zoom colead establishment project management office pmo enable quality systems delivery project management increased stakeholder satisfaction reduced systems risk level key initiative included development governance model developing kpi creation standardized documentation using smartsheets excellent problem solving communication skills help maintain multiple relationships business organizations organizations identify customer needs requirements established performance goals employees provided feedback methods reaching milestones cps latin america group pmo manager professional services city state 012010 012015 organized planned supervised controlled projects programs locally countries offices managed budget usd 20mm 60 programprojects responsibility oversight budgets risk management issue management resources quality conducted performance appraisals reporting team members managed training career development plans team mentored new program project managers ensure adherence pm practices developed implemented new project management methodologies according best practice pmi project management institute executedsupervised 60 infrastructure programprojects latin american countries united states successfully delivering time within budget successfully managed hardware refresh migration disaster recovery programs integrated several vendorsmanufacturers cisco system vmware emc microsoft apc support project managers ensure success individuals well success projects maintaining customer service focus led team 10 project managers located venezuela colombia mexico united states oversaw projects planning completion including working business sponsors vendors staff liaison training related third parties developed implemented new project management methodologies according best practice pmi project management institute recognized implementation development data centers schneider electric awards acted speaker cisco live emc international events uses ms project project server manage projects cps latin america group engineering manager professional services city state 012007 012010 led international teams engineers across 30 projects per year full oversight staff management training coaching service delivery acted technical liaison vendorspartners assigned engineers projects according level expertise specialization led team 35 engineers based across venezuela colombia mexico united states coordinated oversaw infrastructure installation 10 live implementations 20 engineers different countries achieved cost center budget projections labor administrative expense controls reduction overtime wages peak production times handled regularly increased employee engagement 20 focusing efficient workload balance managed scheduled capacity planning based forecasted sales currentfuture productivity rates cps latin america group sr field engineer professional services city state 012002 012007 provided technical network support remotely onsite responsibility installing configuring microsoft windows server networking security wireless ip telephony data center infrastructure led complex installation projects using windows server exchange server knowledge maintained active directory dns resolution mx records exchange servers implemented multiple structured cabling projects fiber optic termination managed configured existing network design facilitate customer usage languages english negotiated german negotiated spanish negotiated