jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary hardworking reliable manager proven skills communication multitasking problem solving critical thinking team management career dedicated teamoriented mentality optimize resources maximize employee company success dedicated employee known punctuality proven ability pursue employment options advancement effective creating policies procedures proficient microsoft word excel powerpoint qualified seasoned leader welldeveloped management skills abilities developed practiced career spanning 19 years working financial services company earned five promotions skills customer service training development recruitment hiring compliance microsoft people skills education training mercer county community college trenton nj business management bordentown regional high school bordentown nj high school diploma experience redfin recruiting manager modesto ca 042020 032021 communicated senior leadership uncover recruitment needs hiring goals researched jobposting platforms inform marketing strategy coordinated interviews qualified applicants created offer letters new promoted employees monitored employee retention worked close gaps enhanced team member performance use daily meetings positive reinforcement shared best practices supported onboarding new employees supplying key job information including policies job duties employment benefits strengthened retention reduced complaints facilitating group meetings employees initial sixty 60 days employment mrs bpo llc avp training city state 102018022020 communicated regularly executive team members deliver details related progress status direction projects cultivated maintained positive working relationships employees executives stakeholders identify opportunities plan corrective actions determined quarterly performance goals implemented business strategies increase revenue traveled remote offices participated client meetings promote company brand partnered compliance department research underlying issues resolve complex business issues recommend strategic corrective actions identified addressed process deficiencies avoiding costly pitfalls keeping operations scalable future expansion mrs bpo llc sr director corporate training city state 062011 102018 trained mentored developed managers aligned company state federal policies procedures govern credit collection industry strengthened performance developing communication campaigns training materials database future reference met deadlines consistently highquality work line demanding expectations objectives developed maintained deepened internal partnerships department leaders built incorporated training repository core departments reference policies procedures including revision history auditing created presented documentation clients audits