jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary focused surpassing expectations driving team success skilled call center professional versed customer support protocols technical support needs bring extensive highcall volume experience spanning 23 years working variety consumers superior computer skills telephone etiquettefocused professional track record success responding customers needs accordance procedures assertive yet polite individual special talents drumming new business indepth knowledge csg avaya personable customer service professional offering 23 years experience resolving account service concerns many variety customers smoothly uncovered solved challenges promoting company products maintaining loyal satisfied customers dedicated consistently surpassing customer service goals unparalleled support every customer care need effectively manage incoming outgoing calls remote requests letters applying strong organizational research time management skills knowledge solid history success fastpaced call centers skills documentation reporting customer complaint resolution first call resolution quality assurance professional telephone demeanor shipping procedures understanding equipment manual interpretation problem resolution work history 022020 current customer care representative bend memorial clinic nutley nj new product information inbound customer service payment processing complaint resolution multiline phone talent technical equipment troubleshooting technical support evaluated customer information explore issues develop potential solutions maintain highquality service defused customer concerns exceptional conflict problem resolution skills updated customer accounts system database latest details support accuracy efficiency future interactions built longterm loyal customer relations providing topnotch service detailed order account service information logged call information solutions provided csg database responded customer needs competent customer service prompt problemsolving maintained accurate current customer account data manual forms processing digital information updates assessed caller accounts determine security benefits identify service needs resolve issues educated customers billing payment processing support policies procedures used company troubleshooting resolution tree evaluate technical problems leveraging personal expertise find appropriate solutions conducted maintained tested repaired different security systems electronic components parts equipment systems coordinated timely responses online customer communication researched complex issues assisted callin customers questions orders educated clients account services resolved client inquiries regarding statement information account balances 092019 022020 customer sales representative propak inc phoenix az contacted potential customers capitalize sales opportunities cultivated strengthened account relationships achieve exceed company targets conferred customers concerns products services resolve problems drive sales assessed expected product demands coordinated necessary merchandise levels meet goals educated customers promotional options sales policies methods obtaining desired results company offerings maintained customer accounts relationships preserved revenue streams utilizing strong communication negotiation skills offering refunds last resort maintain customer satisfaction assisted callin customers questions orders emphasized product specifications meet customer needs evaluated customer information explore issues develop potential solutions maintain highquality service 012018 112018 customer service cashier total wine friendswood tx restocked arranged organized merchandise front lanes drive product sales counted cash register drawer beginning end shift maintained current knowledge store promotions highlighted sales customers monitored selfcheckout systems provided assistance intervention required resolved customer complaints maintained clean tidy checkout area educated customers promotions enhance sales maintained reports transactions greeted customers entering leaving establishment assisted customers locating choosing merchandise store department checked identification proofofage refusing alcohol tobacco sales underage customers checked prices customers processed items sold scanning barcodes 012019 082020 cashier education 052019 healthcare services group dresden tn counted cash register drawer beginning end shift greeted customers responded requests information performed cash card check transactions customer purchases reviewed resolved differences accounting information cash drawer handled customer complaints concerns escalated direct supervisor quick resolution tracked inventory located items requested new merchandise handheld scanners cellular devices approached every question concern calm levelheaded approach successfully address need followed company policies procedures practices accurate recordkeeping loss prevention high school diploma 072022 discovery high school lawrenceville ga associate arts sciences mass communications florida state college jacksonville jacksonville fl certifications first aidcpr certified