summary jessica claire 100 montgomery st 10th floor555 4321000 resumesampleexamplecom results driven professional 5 years experience impacting organizational performance execution multimilliondollar operations data configuration shortlong term strategic planning business development project management expert troubleshooting policies procedures improve efficiency reduce cost enhance programming systems background suited fast paced sizable field andor corporate environments summary qualifications 5 years management implementation experience 3 years operations logistics training financial administrative experience experience simultaneously overseeing training 100 trainees 525 direct staff reports programming languages c html c sql java visual basic networking wan lan database management oracle mysql microsoft server relational databases active directory software microsoft suite word excel access powerpoint sharepoint dreamweaver ms project operating systems windows mac operating systems data entry networking software microsoft suite business development database management client teamwork data analysis technical support databases disaster recovery information systems leadership network skills software training project management hardware reporting consultation servers experience business analyst operating systems policies presentations 072019 current aaa northern california nevada utah insurance exchange citrus heights ca support business initiatives data analysis identification implementation barriers user acceptance testing new systems identify analyze user requirements procedures problems improve existing processes perform detailed analysis assigned projects recommend potential business solutions assist implementation monitor project progress tracking activity resolving problems publishing progress reports recommending actions contribute team effort accomplishing related results need manage informative actionable repeatable reporting highlights relevant business trends opportunities improvements validate resources requirements develop cost estimates models identified bottlenecks processes implemented new improved procedures policies ease friction improve efficiency identified analyzed business strategy implications growing companies increase longevity oystems coordinator atlantis casino resort spa reno nv institute protocols use across departments projects 022017 072019 provide advice suitable choices provide technical support training systems networks act link end users higher level support monitor system network performances install configure software hardware printers network cards kiosks etc perform troubleshooting repair restore data acc regulated kiosks across state collaborate professionals maintain standards policies support maintain eomis software develop plan manage eomis projects well monitor usage performance end users oicite configuration training manager firstservice residential wimauma fl 112015 022017 contribute companys 100 500 million annual revenue 20152016 arkansas best places work ranking working business ownersmanagers source outside vendors develop understanding processes configure software business needs work onsite implementation managers assure configuration correct deployment schedule assist configuration software hardware according business needs educate 100 front back office staff system software functions work team environment resolve client configuration concerns develop test deploy software changes provide consultation expert advice club management technical products best fit business objectives designed training modules implementing strategic business practices organizational behavior training concepts planned led training programs staff development enhance employee knowledge engagement satisfaction performance effectively trained instructors supervisors techniques managing employees presented training information via role playing simulations team exercises oystems specialist arkansas childrens hospital city state 092013 092015 installed configured monitored tuned sccm iis sharepoint web hosting technologies 370 bed hospital established implemented policies procedures training presentations pertaining deployment security maintenance disaster recovery assisted problem tracing performance tuning troubleshooting problems related applications deployed sdg carehub servers performed site inventories using microsoft system center configuration manager sccm current ad dsm inventory local site communication acted liaison system developments testing end users programmers analyzed user requirements procedures problems improve existing processes software development supported house business initiatives data analysis identification implementation barriers user acceptance testing new system applications education training master arts information technology management little rock ar webster university little rock ar bachelor arts management information system little university arkansas little rock little rock ar activities honors 052014 122012