links jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary seeking position allow help serve greet customers visit would also like help bank establishing bigger clientele make sure goals met also exceed expectations also would like help establish better relationship spanishspeaking clients providing help interpreting helping resolve concerns may experienced job title number years experience industry excellent reputation resolving problems improving customer satisfaction driving overall operational improvements consistently saved costs increasing profits enthusiastic job title eager contribute team success hard work attention detail excellent organizational skills clear understanding task task training skill motivated learn grow excel industry skills coordinating site operations complaint resolution data entry technical support computer proficient administrative support ms office proficiency training development aptitude staff education training warehousing functions quick learner operations support safety compliance order picking processing loading unloading customeroriented exceptional time management skills record keeping strengths valid nc drivers license osha requirements knowledge certified pallet jack operator physically fit agile warehouse manufacturing operations excellent sense direction excellent time management detailoriented event planning employee relations performance evaluations fluent spanish customer relations specialist operations management data analysis work history project management data collection analysis report generation business administration natural leader resultsoriented warehouse operations oversight strategic partnerships staff management strategic planning employee relations conflict resolution public speaking data management information verification scheduling process monitoring program leadership eligibility review incident reporting service prioritization rapport building document scanning patient assessment cultural awareness client relationship management volunteer tasking volunteer coordination relationship building program development volunteer orientation onboarding proficient office 365 salesforce customer service 012015 042015 hr bpo hennepin county minneapolis mn answered directed number outbound inbound phone calls per day administered compensation benefits performance management systems safety recreation programs managed archived quality documentation participated internal external quality audits worked job title resolve type problems improve operations provide exceptional customer service maintained regular contact clients identified opportunities deliver added value client relationships developed standard operating procedures document workflows current future process steps developed updated maintained database existing potential customers software investigated resolved customer complaints foster satisfaction conducted training change management processes improve operations received incoming calls messages addressed triaged phone requests operated high integrity built trust earned sustained credibility internal external clientele 082015 092016 driver enterprise information services merced ca updated personal logs business tracking documents accurately according schedule requirements answered scheduled responded reservation calls specific times locations generated consistent referrals repeat business providing friendly fast service coordinated efficient routes avoid delays optimize schedules coordinated efficient merchandise loading unloading keep tight schedules kept management looped daily activities updating software logs information mileage gas use special incidents achieved consistent safety targets adjusting driving different road traffic conditions balancing loads avoiding dangerous driving actions delivered goods products customer time excellent condition delivered employees materials job sites number times per day cleaned maintained vehicle assessed vehicle damage shift upheld high standards professionalism discretion working highvalue clients loaded secured items trucks avoid damage parcels delivery verified number daily deliveries shipping instructions delivering customers maintained accurate logs deliveries including type type information 112016 042019 bilingual customer service representative crisis assistance ministry city state evaluated customer information explore issues develop potential solutions maintain highquality service pursued opportunities boost company profile customers providing exceptional support tapped cultural knowledge relationshipbuilding skills assist customers explaining issues maintained accurate current customer account data manual forms processing digital information updates conferred customers concerns products services resolve problems drive sales managed numerous translation requests day positive upbeat communication style uncover handle customer needs compiled customer feedback recommended service delivery improvements management filled type forms related documentation assist callers obtaining required services resolving issues helped achieve result translating customer paperwork company documentation described explained details number product service options inform customers guide purchasing decisions processed orders credits tracked returns identified responded customer requests concerns email online chat phone english typespeaking customers updated maintained information customer accounts number customers communicated management customer issues escalated worked find resolutions answered number calls per day busy fastpaced office english typespeaking customers helped number customers every timeframe approaching conversations positive attitude action tracked expedited orders necessary accurately detailed customer concerns problems well resolution outcomes collaborated team members increase call volume efficiency improve processing outcomes achieved consistently exceeded revenue quota product service promotion routine calls maintained expertise business language help type customers navigate company systems entered customer interaction details software track requests document problems record solutions offered 042019 012020 furniture bank operations manager crisis assistance ministry city state managed archived quality documentation participated internal external quality audits received incoming calls messages addressed triaged phone requests followed quality standards procedures minimize errors maximize customer satisfaction generated new donation leads direct donor engagement creating developing outbound marketing marketing content collaboratively withmarketing team developed updated maintained database existing potential customers salesforce supported marketing programs campaigns content messaging drive demand investigated resolved customer complaints foster satisfaction partnered crossfunctional teams conduct thorough discovery due diligence existing processes established maintained productive working relationships staff resolve operational difficulties promote interdisciplinary collaborative approach customer service provision conducted training change management processes improve operations determined recommended methods address improvement opportunities liaised director organize perform immediate quality standard training new existing staff controlled digital access used confidential waste bins shredders locked document storage cabinets protect confidential files reports fiscal data managed logistics operations meet customer expectations financial standards policies collaborated materials purchasing specialist meet production requirements quality standards conceptualized designed abstract ideas built plans delivered details cmo led type team delivery type project requiring close cooperation among members share information develop solutions meet broad array deliverables worked job title resolve type problems improve operations provide exceptional customer service assisted proactive client outreach initiatives task documented client correspondence software crm system converted community contacts potential clients networking consistency credibility managed highvalue existing new business partnerships deliver objectives maximize corporate revenue support awareness operated high integrity built trust earned sustained credibility internal external clientele monitored social media online sources industry trends offered datadriven recommendations aligned overall company strategies prioritized process improvement initiatives coordinated type team developing project plans prioritized initiatives developed executed targeted relationship account development strategy negotiated agreements employees clarify misunderstood directions resolve conflicts affecting performance inspected inbound outbound products compliance established industry standards company policies procedures resolved conflicts negotiated agreements parties order reach winwin solutions disagreements clarify misunderstandings supervised led employees high performance levels crossfunctional matrix management structure increased customer satisfaction repeat business relentless pursuit resolutions problems arising product service protecting company reputation loyal client base created managed knowledge base offer staff customers immediate informational access products services organization maintained regular contact clients identified opportunities deliver added value client relationships monitered scheduling microsoft outlook efficiently effectively recei adhere shipping commitments welcomed visitors office communicated arrival team managed visit expectations trained internal staff members administrative processes work instructions procedures facilitate consistent seamless company operations tracked warehouse contents continually maintained constant awareness stock levels performed formal inventory review weekly education 052014 bachelor arts latin american studies university north carolina charlotte charlotte nc 122010 associate arts general education central piedmont community college charlotte nc accomplishments used microsoft excel develop inventory tracking spreadsheets documented resolved database issues led streamlined design input process collaborated team 5 development standard operating procedures manuals resolved product issue consumer testing supervised team 3 staff members promoted operations manager 16 months employment