jessica claire montgomery street san francisco ca 94105 555 4321000resumesampleexamplecom professional summary certified network engineer specializing optical ethernet transmission networks ability work individually well part team engineers operational environment dealing realtime issues complex projects seeking position within dynamic processoriented department skills cisco switch routing ios ios xr ios xe fujitsu 9500 dwdm fiber optic maintenance capacity add network monitoring applications hpna netsmart ca spectrum work history 062013 current network operations engineer verizon bound brook nj telecom networking protocols docsis bgp ospf mpls vrrp troubleshooting log files network connectivity signal flow computer languages sql html javascript cc java analyzed usergenerated trouble tickets determine causes problems took appropriate action resolution monitored overall network performance installed maintained supported organizations transit core edge access network devices implemented planned emergency nightly network maintenance device upgrades capacity adds compliance standards short term projects outage resolution communicated vendors isps resolve network outages periods reduced performance 062010 062013 residential pac voice provisioning specialist brighthouse networksspectrum city state supported field technicians voice modem installation ported phone numbers external lecs provisioned subscriber voice modems 032008 062010 hsd technical support specialist brighthouse networks spectrum city state provided technical support phone residential data voice subscribers educated customers pc security email services usage education 2016 2012 bachelor science information technology university central florida 4000 central florida blvd orlando fl 32816 associate applied science computer programming valencia college 1800 kirkman rd orlando fl 32811 certifications 2016 cisco certified network professional ccnp 300115 switch exam 2013 cisco certified network associate ccna 640802 2010 comptia security gfl goodforlife