jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary linkedin highly detailed program coordinator office administrator excels facilitating program management administration level projects program excels meeting short long term deadlines make sure program accordance university guidelines expert microsoft office applications expertise customer service relations working customer service related role past 10 years experience face face phone email customer service expert communicating front facing role differing cultures including india middle eastern nations africa etc worldwide worked matter differing cultures integrated team expert mobile operating systems experienced microsoft related products extensive knowledge working membership database platforms extensive knowledge scheduling software including atts proprietary opus plaftorm extensive knowledge inbound scheduling software including fitware lead generation sales funnel integration enthusiastic retail sales consultant achieved 150 increase sales revenue 1 month time period att mobility sales services focused sales professional highly effective establishing maintaining relationships potential existing customers extremely motivated ambitious exceptional inside sales representative highly effective transforming customer inquiries new sales att including selling cross selling various key products exceed sales goals technicallysavvy outstanding relationship building training presentation skills previous experience detailoriented professional personal trainer successful meeting exceeding gym sales goals previous experience results oriented general manager dedicated team player experienced overseeing operations fitness facilities develops successful programs improve profitability growth excelled networking meeting business needs wireless communication needs skills works upper heads leadership within private university setting overseeing largest graduate program school excels aspects programproject coordination works daily people utilizing interpersonal conflict resolution skills excels microsoft related products including office 365 cloud based file saving sharing systems extensive knowledge scheduling software membership database platforms used opus att fitware manager local business proficient website design website content managemnet systems experienced facebook advertising platform experienced social media management marketing extensive customer service experience face face phone email customer service 10 years extremely comfortable meeting greeting conversing people group focused easily able build rapport ethnic groups small business relationship management att self starter excellent communication skills energetic research driven accuracy driven know work within government guidelines rules strong working knowledge sciences groundwater testing excellent time management skills excels team leadership excellent work ethic strong interpersonal skills excels conflict resolution customers excels meeting exceeding customer care excels microsoft office working knowledge operating systems including ios android windows expert working knowledge mobile platforms due att work history clinical mental health counseling coordinator 042019 current cvs health boston oversee short term day day operations cmhc program provides exceptional customer service bound applicants main point contact universitys largest graduate program acting liaison students making sure information needed faculty university handles incoming calls emails related directly program coordinate university leadership department heads need information programs director core faculty main project lead long term projects specifically related master arts clinical mental health counseling ground online programs main facilitator degrees overarching life cycle including possible student application setup coordination program recruiter facilitating bound students specific program deadlines including processing acquiring student assignments counseling forms making sure faculty tracking deadlines university setting course start dates course end dates submission grades process help facilitate programs finances including purchases receipts also work students payments purchases need addressed work high grossing purchases accordance 10000 make sure necessary purchase orders filed utilized project lead duties include planning coordinating program faculty make sure course curriculum updated ready facilitation following year including updating proof reading program documents specifically syllabi student handbooks clinical program guide also facilitate programss wordpress site coordinate marketing process new marketing campaigns directives accordance programs needs expert daily data entry analytics regards curriculum student files compliance ferpa regulations facilitate meetings top level college heads including directors deans meetings create agendas take notes publish minutes record decision high level accreditation process includes course syllabi accordance state education guidelines expert tracking editing facilitating faculty use word excel outlook applications daily basis track program students upwards 100 students make sure grades accurate inline registrars office specifically excels excellent customer service listening proving necessary information timely manner also excel conflict resolution problematic students faculty excel interpersonal relationships leader within graduate program students go person faculty within cmhc program program data file information program att retail sales consultant 102017 2018 att city state exceeded targeted sales goals 150 att completed company sales training program answered customers questions regarding products prices availability deescalated angry customers talking bridging gap management customer care resolve billing return exchange related needs provided mentorship training job shadowing new recruits provided leadership team members encouraging new sales tactics example hitting exceeding sales goals month month provided guidance support unruly customers worked closely small businesses grow relationships cover communication data needs head personal trainer 072009 112017 snap fitness redmond city state successfully grew personal training client base included well 30 clients increased personal training sales year year 30 90 closing rate personal training sales retained 85 clients one year retained 68 clients 8 years developed implemented successful strategies help trainers grow created sales programs help foster trainers sales growth provided excellent interpersonal skills clients meet multiple times per week self starter worked floor foster create relationships used relationships create selling opportunities training cross promoting different gym products implemented individual exercise programs met variety different needs clients created implemented fitness training paradigms focused meeting client goals weight loss functional fitness fostered relationships patient excellent communicator great listener executing client wanted general manager 2013 2015 snap fitness city state prepared program operating budgets budget reports financial performance reports oversaw daily office operations staff 8 employees composed drafted outgoing correspondence reports managers oversaw inventory gym supply purchases ensured superior customer experience addressing customer concerns demonstrating empathy resolving problems spot developed enforced safety standards procedures overall cleanliness quality sanitation purposes networked local businesses facilitate grow memberships create bound networking programs impact local businesses within business park increased profits 15 spearheading marketing groupon marketing services boosted gym memberships 33 within 2 year time frame reduced controlled company expenses finding free alternatives paid marketing prepared program operating budgets budget reports financial performance reports collaborated pcc creating specified business business deals achieve new revenue streams pcc employees education associate applied science personal training 2009 lake washington technical college washington also recieved national academy sports medicine certified personal trainer national academy sports medicine corrective exercise specialist national academy sports medicine behavior change specialist bachelor science biochemistry 2007 washington state university washington