jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary solution driven result oriented professional business analyst 4 years experience excels challenged works well pressure focused providing innovative solutions complex problems applying business acumen critical thinking skills experienced business process management bpm business process reengineering bpr using six sigma techniques communicated subject matter experts smes performing requirements gathering business analysis data analysis documentation knowledge scrum agile methodology including daily scrums sprint review sprint retrospective sessions water fall model prototype model rad model v model methodology experience phases sdlc including requirements gathering risk analysis project planning scheduling testing defect tracking management reporting executed process analysis process gap analysis created process flows ms visio exposure sql saas sap cognos interfaces skills business development workflow analysis business artifacts documentation html xml css jiraetl business process mapping cyborg cognos sap cyb j2ee java scripting trained six sigma methodologies sql sas data mapping finance accounting gap analysis microsoft office suite brand management education fairleigh dickinson university teaneck new jersey 2016 master science work history southern company business analyst des plaines il 022016 current american airlines airline company recently merged us airlines worked different interfaces like cognos oracle transfer employee central data sap developed sql sas queries extract data analysis model construction elicited gathered user business requirements open ended discussions brainstorming conducted jad sessions gather cross function information different opinions worked stake holders create user stories required documents developed wireframes site maps content inventories facilitated ensured agile scrum ceremonies daily standups sprint review sprint retrospect meetings well coordinated product owner scrum team ensure delivered product meets desired acceptance criteria developed reports data translation applications like sap sql cyborg developed business requirements document functional specification document fsd test plan test scripts test cases coordination user acceptance testing worked jira tool drafting user stories redefined use cases process flow activity diagrams using ms visio clear understanding requirements reviewed test plan based requirement traceability matrix rtm defect tracking using clear quest assisted project managers manage scope schedule cost benefit analysis project various stakeholder groups within project team order resolve conflicts southern company business analyst glenwood il 092013 102014 gathered requirements develop process model detailed business policies modified business requirement document identified process inefficiencies gap analysis developed checklists verify ensure functional specifications use cases ui specifications documents written line guidelines specified client quality standards specified worked sql server used etl tool validate develop reports supported collections kpi metrics build selfserve reporting strengthen decision quality meaningful data assisted managed project plan work breakdown structure wbs using ms project jira agile scrum framework design development testing phases implemented user acceptance testing focus documenting defects executing test cases conducted technicalnontechnical presentations management training workshops clients pae incorporated technical analyst san jose tx 092011082013 performed gap analysis asis tobe processes identify validate requirements organized requirements high level use cases low level use case specifications modeled use cases activity diagrams using ms visio developed models accurately represent business process workflows clearly communicate stakeholders contributed development test strategy test estimates created test plan test cases worked test management tool quality center creating test cases generating traceability matrix generating test progress reports performed test coverage analysis mapping requirement test cases hp quality centeroc centerqc performed browser compatibility testing using multiple ie browsers fire fox safari performed sanity testing end end testing functional testing integration testing regression testing backend testing performance testing performed positive negative testing using business requirements coordinated defects right logging defect till resolution quality center working closely development team business analyst created matrix analysis testing result graphs flow chart using quality center