dorothea watsica 682 rippin circle dallas tx 1 555 739 7735 experience hermiston gottlieb kuhic boston bpo manager 032019 present develops implements cost recovery methodology processes allocation shared expenses across business customers ensure optimal service delivery reports financial performance executive corporate finance enable sound decision making manages internal external financial audit engagements business unit client agencies implementation audit recommendations meet organisational statutory government requirements leads participates financial business reviews improve strengthen internal controls around business processes engages suppliers customers ensure invoices services correctly rendered subsequently paid timely basis durgan keebler mohr boston bpo manager 062013 092018 bachelor engineering economics otherwise supply chain related minimum 8 years experience purchasing manager similar experienced leading global teams frame gbs implementation creation bpo service s2v drive implementation target operating model core model chc countries close cooperation regional s2v heads global s2v solutions head global process excellence s2v ensure core model adherence tom compliance streamlined efficient end2end s2v operations worldwide live chc countries develop methodology strategy framework steady state service provider governance ensure alignment overall company strategy education parsons new school design bachelors business skills proven performance history delivery source 2 pay travel 2 expense processes e2e processes knowledge current best practices experience managing source2 value operation experience working global business services environment good understanding internal controls framework experience working internal external stakeholders across functions executive level drive design core model various required levels level 12 45 67 relevant head s2v engineering core model formalize roles responsibilities chc retained organisation outsourced operations raci ensure formalization s2v outsourced processes operations provider contract sla ensure internal formalization dedicated global racis policies procedures