jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary methodical certified scrum product owner experience utilizing salesforce increase customer acquisition customer retention engagement meticulous disciplined approach gathering understanding requirements enhance customer experience increase customer lifetime value experienced breaking specifications working alongside different departments develop high quality products tactical planner complex problemsolver experience digitalinnovative products prepared bring 8 years experience field challenging new role skills total 8 years competitive experience product management utilizing agile scrum methodologies plan execute forwardthinking digital products strong expertise solution planning epicsfeatures writing user stories defined acceptance criteria sprint planning development execution release management wellversed utilizing salesforce manage user roles permissions developing custom objects entityrelationship data model validationworfklow rules international experience working multiple colocated scrum development teams regions worldwide wellversed gathering business requirements product documentation experienced gathering root cause analysis mitigation strategy great work ethics excellent communication interpersonal skills members clevel management peers capable delve new leading technologies stay abreast ahead industry trends advancements ability work well team environment individual environment experience global product manager 052020 current koch industries inc de witt ia managed ps5 ps4 peripherals consumer experience global support agents consumers americas europe asia japan responsible globalizing regions onto 1 crm platform using salesforce service cloud lightning managed omnichannel strategy using phone live chat social chatbots case deflection responsible leading agile ceremonies including daily standup backlog refinement sprint planning sprint reviews retros interfaced global stakeholders capture requirements user stories utilized jira user story backlog provided kpis metrics interactions customer support agents translated business goals feature concepts customer needs prioritized product requirements use cases built close relationships industry consumers thought leaders industry influencers stay abreast emerging market trends applications provided oversight collaboration excellent documentation organizational analytical communication senior product owner api gateway 082018 032020 fannie mae city state senior product owner developer fanniemaecoms api gateway onboarding procedure responsible gateway management product roadmap sprint planning user story creation process flows wireframes development alignment desk checks release management assisted scrum master scheduling agile ceremonies including daily standups grooming sessions sprint demos retrospectives responsible generating kpis showcase api transaction counts http error codes lender usage share weekly status reports display current upcoming features iterative enhancements utilize google analytics adobe analytics monitor traffic bank customers utilizing developer portal enhance features build backlog responsible assisting deployment self serve onboarding portal internal product teams beforehand onboarding process conducted manual intervention fully automated portal promote apis lower higher environments partnered software development team design custom applications trackers meet client needs effectively handled communications inhouse software team clients stakeholders developed managed project plans providing status updates management leads team 15 developers frontend development developer portal backend development 1 business analyst 1 scrum master technical product manager hut rewards account 022016 082018 pizza hut city state product owner pizzahutcoms loyalty program hut rewards managed project concept deployment responsible product roadmap sprint planning user story creation process flows wireframes development alignment desk checks release management responsible acquiring 125 mm hut rewards members since launch program august 2017 utilized salesforce acquisition retention hut rewards members via pizzahutcom worked development team design soapbased web services external systems communicate salesforce created managed user roles fieldlevel security responsible custom objects entityrelationship data model validation rules workflow rules autoresponse rules managed annual budget 18m project budget digital delivery innovation managed customer experience flows hut rewards acquisition state throughout pizzahutcom top funnel checkout screens customer acquired managed retention kpis engage frequently loyal customers responsible vendor relationships third party development design firms consisted finalizing sow vendors monthly status reviews ongoing process improvement discussions responsible weekly status reports showcasing monthly ytd performance goals clevel executives responsible creating briefcharter business case legal impact project mvp features measurement successfully implemented minimizing pizzahutcom one codebase make website fully responsive saved development firm double effort time project roadmap cut development cost half implemented created project plan charter features tokenization project pizzahutcom protect brand security hacks customer data assisted business analyst create user stories executional development managed third party vendors including verifone first data bank america citi bank franchisees complete project successful implemented store authorization pizzahutcom credit cards preauthorized online forwarding restaurant authorization project saved us approximately 7m loss sales previous year architected daily stand ups third party partners vendors internal teams product owner enterprise collaboration 022013 022016 yum brands inc international city state managed budget 600k office 365 licensing sharepoint online 34 markets around world created product roadmap 10 international markets microsoft sharepoint websites created managed total 10 sharepoint online know portals including global market level content produced features user stories wireframes hifidelity mockups development team managed portals kfc africa kfc central easter europe kfc turkey kfc south pacific primarily australia ph south pacific kfc netherlands plano core restaurant support center kfc global ph global always original brand purpose site includes custom development building site modules functional users update content share intended audiences responsible leading engaging users yammer spur dynamic collaborative sharing content global recognition eventually team member adoption kfc australia managed gave direction developer contractor team build forwardthinking technological advancements benefit global brands also responsible managing multiple developer agencies design future enhancements web sites net software developer 022007 022013 city frisco tx city state created managed 4 sharepoint site collections city frisco consisted frisco texasgov city intranet friscofunorg extranet using c 2010 aspnet xslt rest jquery json captured requirements necessary web parts ensure optimal user experience sharepoint site collections responsible design development master pages content assets via adobe photoshop sharepoint designer visual studio 2010 created custom sharepoint workflow manage city website approval processes intranet line business applications planned designed implemented deployed custom web part used city intranet frisco texasgov coordinated qa testers endtoend unit testing postproduction testing implemented unit integration testing protocols consistently deliver high quality functional features minimal defects collaborated support team assist client stakeholders emergent technical issues develop effective solutions education training cspo certified scrum product owner agile scrum product management 112017 mountain goat software richardson tx computer science devry university irving tx