abby schmidt 38741 kuvalis divide chicago il 1 555 753 4178 work experience platform devops support specialistengineer philadelphia pa 082016 present automate infrastructure application deployment rackspace customers aws rackspace infrastructure architect develop full stack solutions whiteboard green slas ensure timely resolution production issues meeting exceeding slas provide technical support companys customers provide hands application support daily operations including data process integrity configuration user administration reporting data pulls optimization identification root cause analysis resolution incidents reported monitoring systems end users analyze data inaccuracies work team members business stakeholders correct data collaborate units business stakeholders fully understand business processes requirements supported applications work business stakeholders determine business process improvements optimization ci devops environment devops support engineer houston tx 072011042016 maintain documentation provide knowledge transfer system support analysts prepare facilitate training sessions required evaluate gaps process operational support documentation implement plan address missing information provide application expertise assist identifying business technical requirements project activities identify raise risks relate application business processes around application identify communicate support requirements lead transition support activities project production demonstrate strong understanding retail applications business processes related point sale payment channels act incident problem coordinator required facilitate regular meetings working sessions team members different business units address ongoing issues require understanding analysis participate oncall rotation provide hours support key business applications experience large software release qa continuous integration devops environment working knowledge git jira ansible bamboo mysql mariadb desired devops support engineer philadelphia pa 092007 012011 implement best practices cicd across organization provide feedback development improvement creates service request tickets change tickets specify build iaas across configuration management environments contributes development new engineering patterns devops architect application development teams systems engineering helps transform internal teams build deployment automation works member technical team develop world class continuous delivery practice works development team team leadership architects maintains deploys internal build releases helps develop automation quickly rapidly deploy instances hardened images supports application deployments building new systems upgrading patching existing ones education washington adventist university engineers degree computer science professional skills strong skills multitasking daytoday activities effectively identifying issues variety hardware proven experience demanding service oriented computing environment person would like use hisher skills work fast growing omnichannel ecommerce platform ninja level windows skills managing maintaining digital solutions continue operate deliver customer expectations strong knowledge operating system scripting commands windows including powershell passionate providing high quality customer experiences learning new technologies 20012006