profile core qualifications jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom highenergy manager successful building motivating dynamic teams cultivates company culture staff members feel comfortable voicing questions concerns well contributing new ideas drive company growth competent trainer skilled meeting customer stakeholder needs capable implementing lean agile scrum able leverage peoples individual skills understanding employee rights responsibilities familiar union collective bargaining agreements operating systems windows 8 7 vista mac os x ios android linux technologies desktop workstations mobile tablets phones sql html css software visual studio 20102013 office 20072013 visio sharepoint project professional testing quality assurance supervisor experience engility corporation fort lewis wa provide leadership team nine software testers oversee day day activities operations team maximize house capacities maintain efficient daily operations perform recruitment tasks interviews training monitor facility staff complete annual trial probationary performance evaluations understand work within union collective bargaining agreements 042014 current establish relationships appropriate project members stakeholders projects understand apply project management principles practices meet business objectives participate application design process facilitate communication final phase projects release meet timelines understand leverage phases project life cycle kickoff requirements system integration regression acceptance testing lead serve technical advisor projects recognize mission critical information affects business rules release identify user responsibilities ownership adhere software development life cycle practice transparent communication scotware tester bayer inc kansas city mo 032000 042014 perform endtoend testing major dept revenue applications understand apply project management principles practices meet business objectives participate application design process lead teams quality improvement feasibility studies enterprise wide deployments facilitate communication final phase projects release meet timelines coordinate application feedback among technical leads stakeholders ensure collaborative resolution post implementation problems write test plans test cases execute test cases impact enterprise level applications understand leverage phases project life cycle kickoff requirements system integration regression acceptance testing use automated test runs simple regression tests recognize mission critical information affects business rules application functionality identify user responsibilities ownership coordinate configuration test environments utilize microsoft visual studio test manager visual sourcesafe sql server query analyzer write run sql update insert query scripts querying database tables assist testing offer test priorities guide stakeholders developers testers testing phases adhere software development life cycle practice transparent communication review trends impact current applications like mobile devices participate facilitating employee satisfaction surveys travel throughout state accordance dor wa state policy oforations lead department information services city state oversee 12 staff 247 computer mainframe operations environment assume supervisors duties absence 041998 032000 manage multiple resources priorities shifts resolve conflicts staff scheduling make decisions adjusting work flow travel accordance dis wa state policy participate disaster recovery exercises troubleshooting diagnose hardwaresoftware system failures large mainframes regulate restructure processing priority resources system ensuring maximum performance job completion document track problem incidents coordinate plan client technical analysts resolve issue notify customers system problems processing delays test new software hardware installations equipment software used ibm s390 ibm es9000 unisys 2200600 aces automated client eligibility system ca7ca11 os390 clear path platform jcltso jes2jes3 quick scan star ca1 education programmingdatabase management south puget sound community college olympia wa programmingdatabase management ascociate technical arts electronics technology centralia community college centralia wa electronics technology june 2006 june 1992 skills agile application design ca1 ca11 ca7 excellent communication hardware css client database disaster recovery feasibility studies html ibm es9000 jcl jes2 jes3 leadership linux mac os mainframe mainframes office windows 8 enterprise operating systems os390 project management quality improvement quick recruitment research scheduling scripts software development visual sourcesafe sql server sql supervisor tables phones trainer troubleshooting tso unisys visio vista microsoft visual studio visual studio