robert smith care advocaterepresentative infoqwikresumecom linkedin profile qwikresumecom licensed mental health counselor extensive background group individual work children adolescents adults couples prior experience residential treatment programming experience care advocaterepresentative abc corporation november 2010 may 2015 processed telephonic initial inpatient intermediate admissions psychiatric chemical dependency patients evaluated patient assessments determined appropriate levels care obtained information providers outpatient requests treatment received electronically determined additional clinical treatment sessions needed handled inbound calls via avaya one system utilized electronic databases administered benefits review treatment plans coordinated benefits transitions various levels care care advocate delta corporation 20062010 obtained prior authorizations imagingsurgical procedures addressed insurance benefit concerns south carolina medicaid recipients reviewed matemity related claims resolved pharmacy issues granteddenied referrals outofnetwork providers care members received specialized maternity program enrollment asthma education outreach scheduled diabetes copd cad hypertension education outreach obtained clinical criteria intensive outpatient level care reviews consulted psychologists psychiatrists schedule peer reviews practical support clients included medication food delivery shut patients client escort medical appointments advocated emotional supporttrained active listener using shanti model free resume template copyright qwikresumecom usage guidelines