jessica claire montgomery street san francisco ca xxx05 555 4321000 resumesampleexamplecom summary resultsdriven professional knowledgeable hardware systems software programs wellversed wide range programs operating systems platforms desktops laptops mobile devices bringing 17year record success technical support equipment management skills software management network administration system diagnostics equipment maintenance time management critical thinking friendly positive attitude communication experience 032020 current information technology technician benchmark hospitality south beach fl ms office team management multitasking problem resolution clerical basic math conflict resolution maintained composure patience face difficult customer situations applying deescalation techniques positive customer support kept hardware software systems current latest patches current licenses conducted enduser training provided technical support hardware software network issues researched documented escalated support cases higher levels support unable resolve issues using available resources tested performance functionality security network systems individual workstations peripheral devices coordinated ongoing performance assurance software applications automated performance test scripts devised automation backup recovery protocols preserve safeguard data managed user profiles security access shared file structures troubleshot daily desktop client issues supporting multiple departments various offices handled large volume phone calls chat emails support several systems 022018 022020 information technology manager remote benchmark hospitality scottsdale az streamlined decision support reporting process tailoring methodologies meeting compliance requirements implementation several initiative supervised mentored several professionals including project managers qa engineers operators system administrators software engineers developed information technology budget implementing costcutting initiatives stay track examined established systems invoicing accounting reporting data abilities provided updates connected customers relate system changes integrate customer feedback improvement processes produced status reports customers senior management delivered consistent quality mentoring training onboarding teams contractors staff members hired trained managed employees including preparing conducting performance evaluations reviewed network policies infrastructure evaluate suboptimal areas develop solutions kept project teams ontask proactive control budgets schedules scopes created enforced information technology budget implemented multiple software conversions including desktop setup staff training 082002 022018 information technology technician architectural structures limited city state kept hardware software systems current latest patches current licenses maintained composure patience face difficult customer situations applying deescalation techniques positive customer support collaborated development team members create integrate high availability solutions missioncritical applications conducted enduser training provided technical support hardware software network issues performed continuous assessments network structure business content filters security firewalls devised automation backup recovery protocols preserve safeguard data managed user profiles security access shared file structures 031999 072002 data analyst computer programmer university lagos city state formulated defined documented system specifications tested validity accuracy consistency new existing intelligence data improved reliability supply chain software systems database order processing completed quality assurance reviews assess accuracy data validate results directed field studies data collection support sophisticated analysis mined data uncover insights identify market trends inflection points established communication infrastructures including lan wan networks communication mobile device applications organized subsystems execute proper collection data prepared forecasts identified trends data analysis tracking collected tracked organized data evaluate current business market trends defined naming standards data warehouse maintain consistent operations education training 2020 associate science support help desk delaware county community college media pa 032010 bachelor science computer science lagos state university ojo webmaster web management national institute information technology india 042002 032000 associate arts computer management university lagos lagos associate science data processing university lagos lagos computer application university lagos lagos activities honors