jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary resourceful branch manager offering 19 years experience challenging fastpaced banking environments amiable professional known leading constructive cooperative working relationships within team setting skills ability prioritize manage time work pressure policy development bilingual operations expertise achiever employee coaching team building leadership experience regional banking manager vice president 122012 current penn state university university park pa verbal communication skills financial leadership learner people skills team building managed inspired team members perform full potential driving branch profitability created maintained branch solvency controlling assets proper credit extension planned work schedules maintain adequate staffing levels assigned duties employees examined work accuracy neatness timeliness disciplined employees encourage compliance company policies procedures established built customer relationships targeted outreach initiatives completed monthend yearend closings kept records auditready monitored timely recording accounting transactions led banking tasks business administration financial decisionmaking ensure firstclass client services received golden spoken award exceeding expectations overall job duties year 2020 enhanced financial performance metrics networking create successful sustainable relationships managed one complex largest branch region achieving high customer satisfaction rates positive outcomes built strong rapport new existing clients better serve financial needs promote branch loyalty increased efficiency drove branch revenue optimizing daily operations spearhead 20person team managing daily activities operations branch service manager 022008 122012 seacoast national bank west palm beach fl improved customer satisfaction ratings listening complaints finding appropriate solutions problems prioritized delegated daily work tasks meet anticipated project goals motivated supported employees maintain low turnover created employee work schedules keep shifts properly staffed upheld team productivity quality objectives setting maintaining clear benchmarks service reviewed inventory levels ordered supplies keep products stock collaborated customers offer solutions service needs monitored employee performance key metrics analysis hired trained service department staff drive performance adhered customer service standards foster satisfaction retention teller manager 032005 022008 ameris bancorp live oak fl supervised teller team enforcing policies procedures related teller operations security compliance reviewed approved transactions limits authority levels teller staff drove daily operations cash drawer balancing counterfeit currency identification vault cash management controlled cash carried cash use forecasting maximize availability minimizing risk oversaw daily actions tellers responded escalated customer inquiries assigned tasks meet operational needs created teller team schedules maintain adequate staffing filed governmentmandated reports related large cash transactions sale monetary instruments monitored branch activities compliance bsa aml reporting issues operations manager set reinforced consistent compliant control operational policies accounts tracking reconciliation reporting teller 082003 032005 wachovia bank city state maintained confidentiality bank records client information researched resolved customer issues personal savings checking lines credit accounts ordered checks placed stop payment orders conducted additional special services customers adhered financial services security audit procedures trained employees cash drawer operation met exceeded sales goals promoting bank products services customer interactions identified reported suspicious behavior security personnel appropriate directed specific questions appropriate branch personnel issued redeemed money orders cashier checks travelers checks savings bonds built maintained client relationships quality personalized interactions crosssold bank products answering inquiries informing customers new services promotions used strong knowledge banking products services confidently educate customers features benefits pricing counted drawers reconciled remaining cash accost deposits dispersals delivered exceptional service customers person telephone performed transactional operational customer support tasks knowledge bank procedures products entered customer transactions computers record transactions issue computergenerated receipts handled cash transactions balanced cash drawers performed loan payments issued cashiers checks cashed customer checks verified identification checked account balances accordance bank policy performed basic administrative tasks regarding banking products handling phone calls inquiries emails education training high school diploma 121996 barranquila para se oritas high school barranquila psychology gray harbor college aberdeen wa languages english negotiated accomplishments spanish negotiated exceeded sales goals average 110 2016 consistently maintained high customer satisfaction ratings led team achieve top branch earning recognition upper management financial reward