jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary accomplished 20 years information technology support experience techsavvy professional wellversed installing configuring computer systems diagnosing hardware software defects supporting new application rollouts graduate information technology e commerce committed providing efficient highquality support knowledgeable information technology assisting process improvement implementation diverse areas familiar industry business practices standards skills infrastructure system management enterprise operations skills remote conferencing support hardware updates office center operations customer support needs assessment hardware upgrades windows 1011 technical troubleshooting hardware diagnostics system testing software management experience department homeland security information technology specialist williston vt 032019 042023 created new accounts reset passwords configured access servers file management software users built maintained successful relationships service providers vendors dealers consumers researched issues various computer systems determine resolutions problems answer inquiries provided onsite technical support project implementation recommended product changes upgrades product managers performance monitoring optimization increased overall company performance improved uptime cost reductions user support data backup hardware installation application configuration virus protection software licenses patches automation management mobile device management virtual machine operation remote conferencing support education training university applied science technology tehraniran 072015 bachelor science e commerce completed coursework network excel photoshop icdl coordinated installation software systems collaborated user experience team design implementation new features conducted technical reviews tradeoff studies identify purpose audience scope directed account management customer training company technical software tools new accounts new users maintained controlled wireless network troubleshot hardware issues worked service providers facilitate repairs end users reviewed support cases technical troubleshooting accuracy identified needed process improvements maintained records logs lifecycle documentation work requests authored distributed training manuals handheld computers devices used staff oak street health datacenter specialist gary 102007 122017 planned completed group projects working smoothly others maintained updated knowledge continuing education advanced training exercised versatility fastpaced agile work environments managed resolved incidents according service agreements employed refined project management skills task completion maintained positive working relationship fellow staff management utilized document management system organize company files keeping uptodate easily accessible data oversaw quality control identify inconsistencies malfunctions set specific goals projects measure progress evaluate end results determined consumer needs provide products services appealing larger market analyzed key performance indicators identify effective strategies tracked project schedules encouraged teams complete tasks time staying budget organized client meetings provide project updates samco pc assembler city state 072004 072006 completed accurate assembly work positioning aligning components assembly hardware computers monitored processes reporting abnormalities management team assembled completed products according production schedules mehr baft sales manager city state 041999 072006 tracked monthly sales generate reports business development planning developed sales plans goals strategies objectives achieve team goals revenue objectives maintained professional network potential clients business opportunities created maintained sales environment support business objectives analyzed business sales targets using critical problemsolving skills established new accounts serviced existing accounts maintaining professional relationships executed created strategic sales plans expand customer base extend country reach tracked analyzed key quantitative metrics business trends relating clients partners languages english negotiated persian negotiated