jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary information technology analyst 3 years experience managing data employerscoworkers distributing information across organization skilled technician proficient data analysis security support highly technical troubleshooting expertise information technology technical understanding documentation reporting process improvement proficient providing excellent customer service person phone video chat professional friendly manner ambitious careerfocused jobseeker anxious obtain related position help launch career achieving company goals currently seeking information technology related internships summer 2022 potential fulltime position education mississippi state university bba information systems mississippi state university minor computer science accomplishments deans list msu department msu ecocar team msu cyber security msu baptist student union msu college ready msu college business ambassadors msu association technology management applied technology msu skills c sql java python htmlcss data analysis information security enduser support network administration softwarehardware installations remote support device configuration work history kimleyhorn associates inc information technology analyst sarasota fl 082019 current provided tier 1 support nontechnical internal users desk side support remote services controlled managed server room wireless network server infrastructure audiovisual equipment laptops desktops video conferencing equipment loaded software granted permissions setup network profiles configured hardware new employees part onboarding process performed daily system monitoring verifying integrity availability hardware server resources systems key processes used lansweeper ticketing system manage process support actions requests resolved computer issues utilizing remotedesktop access software bomgar beyond trust developed maintained strong client relationships ensure delivery exceptional customer service problem resolution managed numerous computer labs 2040 desktops lab servicing work station new desktops peripherals also securing hardwaresoftware station leidos holdings inc computer systems analyst anniston al 042020 082020 oversaw 2550 customer calls per day providing excellent customer support supported managed software hardware peripherals use hr block team identified computer hardware network system issues performing troubleshooting techniques remediation provided reporting technical expertise maintenance organizational processes communicated regularly coworkers concerning data exchange technology integration analyzed network security current infrastructure assess areas need improvement develop solutions edison technology services computer technology assistant city state 012019 072019 entrusted multitude computershard drives erase recycle several tax businesses maintained client confidentiality cautiously erasing confidential tax information desktops safely destroyed unusable computer components ecofriendly approach analyzed projects determine resource requirements procured necessary equipment software conducted numerous tests components systems evaluate performance identify concerns maintained current software licenses patched applications stay uptodate latest features