jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary analytical network engineer adept resolving complex network issues critical thinker addresses customer support issues quickly consistently exceeds performance standards specialist 8 years technical customer support roles effectively identifies problems using advanced troubleshooting skills understand importance communication skills expert electronics equipment operation maintenance repair experience includes 9 years electronics computer repair highlights clear communicator dependable understand technology pay attention details experienced software user problem solver make hard decisions quick learner dedicated employee afraid hard work education certified careers institute orem ut 1997 graduate computer repair technician uvu orem ut general ed attended 15 years university utah salt lake city ut general ed attended 5 years accomplishments network security professional planned installed maintained optimized documentation lanwanvpn network hardware software security systems communication links managed clients network lanwan hardware including routers switches load balancers wireless networking equipment network support acted first point contact major technical issues including power outages system failures disaster recovery oversaw 8 specialists acted support helpdesk technicians department computer electronic repair technician classified employee year nebo school district completed crucial confrontations course member utah saint organization compaq hp certified technician apple certified technician served mission lds church eagle scout experience basic commerce industries assistant network engineer dahlgren va 042008 current provided base advanced level support district personnel resolved customer complaints concerns strong verbal negotiation skills displayed courtesy strong interpersonal skills customer interactions nebo school district specialist city state 042000 042008 provided onsite support district personnel installation configuration software hardware provided technical training district personnel maintained composure patience face difficult customer situations nebo school district electronic computer repair technician city state 1992042000 repaired electronic equipment including types brands computers peripherals maintained manufacturer certifications warranty repair saving district thousands dollars