jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary strategic highly analytical insightful senior manager 10 years experience directing improving operations effective employee motivational strategies strong policy enforcement proficient best practices market trends regulatory requirements industry operations talented leader analytical approach business planning daytoday problem solving skills staff management leadership personnel management business development expertise organizational leadership revenue management data management strategic planning performance evaluation research evaluation conflict resolution time management peoplesoft expert risk assessment internal controls compliance monito monitoring internal audit administration compliance management innovative thinking financial services business controls policies procedures people management evaluation risk management finance managerial operational compliance sales experience business knowledge financial goals critical thinking professional development volunteer organizations emergency planning project plans project management problem solving recovery programs education brenau university gainesville ga 122016 master science organizational leadership georgia state university atlanta ga 052013 bachelor arts sociology atlanta metropolitan state college atlanta ga 122007 associate science business administration work history always best care banking manager ii south bend 012018 current establishes manage goals dcss banking unit enhance support statewide performance within dcss program expand crossfunctional organizational capacity collaborating across departments priorities functions common goals manage financial statistics accounting data develop fiscal impact projections represents financial interests dcss state accountingrelated interactionsnegotiations parties vendors external stakeholders manage file site visits reports quarterly ensure proper internal control maintained assigned local offices inform executive leadership team current activities progress investigations consistently maintained ned 100 disbursement rate 3years recommends implements policies procedures directs subordinate te managers staff provides direction influence agency policy ensure leadership across multiple units department andor regions communicates administrative priorities around data warehouse position reconciliation support enterpriselevel trainings initiatives performs professional responsibilities assigned state georgiadbhdd community service board client care supervisor city state 012013012017 redesign modify policies programs productive effectiveness efficiency supervise day day operation outpatient clinic including revenue management quality assurance billing team satisfaction facility maintenance manage current data files use tracking goals productivity oversee 3 psychiatrists 1 np 17 fte 4 pte 2 interns provide daily guidance advice assistance clinical staff administrative staff potential employees new hires assist developing implementing departmental policies procedures needed supervise department activities ensure availability appropriate clinical support staff outpatient care ensuring necessary compliance provide orientation training new staff work human resources recruit select new staff carroll heard county clinic proactively effectively communicate physicians ensure client satisfaction caverycom compliance set standards compu responsible evaluating clinical nonclinical support staff performance quarterly basis provide timely performance coaching needed consults qa team monthly reaccess services performance surveys offer recommendations based research findings product performance assist qa monthly project team meetings expert advice regarding transition planning activities implement corrective action plan mentoring warning needed recommend action hr director action resolve employmentrelated disputes peer conflicts proactive communication styles created companys first employee manual including training development updated key human resource metrics including turnover terminations using reporting tools hrms database streamlined improved program operational processes creating effective corrective action plans coordinated statistical data analysis design information flow developed database objects including tables views materialized views using spss ibm southeast employees federal credit union head tellerbranch specialist city state 012002 012009 supervisedtrained tellers developed strategic alliances solicited business accounts audited branches monthly supervised daily operations openedclosed branch secured vault maintained daily automated teller machine managed coordinated daily banking activities ach authorizations credit card reconciliations deposit transfers bank reversal requests fees journal entries reconciled weekly debit card transactions disbursements researchcorrection disbursement errors reversals assessed employee performance developed improvement plans resolved escalated customer issues within timeframes met deadlines proactively managing individual team tasks gathered reviewed customer feedback improve operations motivated engaged employees staff exceed quotas regular basis business processes positive motivational techniques assisted customers setting closing accounts completing loan applications signing new services performed duties accordance applicable standards policies regulatory guidelines promote safe working environment increased overall annual sales 400 implementing several quality improvements within branches increased branchs profits 200 annually consistently exceeded branch individuals goals monthly replenished atm funds empty canisters prior validation process executed wire transfers stop payments account transfers exceeded goals effective task prioritization great work ethic quarterly employee excellence award multiple times