jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary proactive dedicated agile healthcare business analyst 8 years product development management experience drives product development lifecycle concept delivery communicative collaborative proven history improving business operations support corporate growth revenue quickly grasps business priorities identify optimal personnel solutions taps healthcare revenue cycle management knowledge derive value broadranging data points ready lead companywide business intelligence initiatives deft logistical management expert handson analysis skills business artifacts documentation business process mapping data collection analysis operations analysis sql databases product development data mapping business analysis project management work history business analyst 122017 current aaa auto club winston salem nc project 1 health data integration exchange system customer interaction risk identification development team training regulatory compliance process improvement problem resolution ms office strategic planning drove operational improvements resulted savings improved profit margins increased customer satisfaction resolving requirement gap issues capability scrum master led agile setup procedures day day sdlc activities facilitated strategic meetings senior vp business owners identifying business needs develop solution requirements epics user stories acceptance criteria reviewed test cases supporting requirements guide team application agilescrum best practices values maintaininggrowing team dynamic serve facilitator software development team organizing scrum ceremony meetings enforcing timelines facilitating discussions lead effective decisionmaking conflict resolution gathered documented existing client processes data order perform gap analysis developed system legacy system order validate clients go live held jad sessions business owners development teams requirement gathering bug resolution production support activities conducted requirement clarity grooming sessions technical teams maintained requirement traceability matrix rtm make sure test plans written requirements identified specifications healthcare data reporting requirements hedis performed gap analysis presented information technical team identify system requirements responsible uat signoff proceed business stakeholder review conducted uat review sessions business stakeholders document get approvals productionalizing sprint backlog supported client onboarding medical billing emergency physician charge file reporting project 2 medical billing revenue forecasting system developed proof concept poc forecasting application working business owner account managers data analyst subject matter experts reviewing business operational data reports led trained offshore cross functional scrum teams reduced cycle time least 15 using kanban boards value stream mapping techniques period two year thereby increasing throughput client health dashboards lead northeast division consisting 63 clients performed gap analysis redesigned deductible monitoring dashboards medical billing team created product vision product roadmap conducting workshops operational leadership owner worked uiux team develop wireframes html assisted project manager architects business data needs worked release manager deployment setup client meetings review sprint development developed agile use case based documentation repository leveraging microsoft team foundation server tfsazure dev ops conducted requirement clarity grooming sessions technical teams accomplished mvp minimum viable product within estimated project deadline project 3 cms complaint edi x12 270271 276277 transaction systems saas concept cash mvp delivered starting product vision elicitation mvp golive interviewed directors medical billing edi teams edi analysts document operational process pain points existing application scrum master facilitated agile retrospection sprint planning estimation meetings business quarterly basis made sure team acted upon improvements noted created product vision product roadmap conducting workshops operational leadership owner created productivity dashboards edi managers account volume edi errors resolved resulting improving efficiency medical coding 15 using asis tobe model documented business data needs edi eligibility claim check worked uiux team develop wireframes html specialize health data exchange testing validation x12 edi format files gathered documented edi file creation tracking reconciliation reporting needs medical edi department hands experience healthcare edi x12 transactions 270271 276277 interfaced crossfunctional team business analysts developers technical support professionals determine comprehensive list requirement specifications new applications synthesized current business intelligence data produce reports polished presentations highlighting findings recommending changes researched resolved issues regarding integrity data flow allscripts pm databases managed testing cycles including test plan creation development scripts coordination user acceptance testing business analyst consultant 042017 072017 highmark inc monessen pa managed motivated project teams promote collaboration keep members ontask productive produced retrospection roadmap updated reports month updating customers senior leaders progress roadblocks closely collaborated project members identify quickly address problems analyzed projects determine resource requirements procured necessary equipment software drove operational improvements resulted savings improved profit margins managed quality assurance program including onsite evaluations internal audits customer surveys analyzed current compatibility workflow applications interviewing analysts users levels security support team application responsible 42 web based applications compatibility include radiology applications applications revenue management applications hr applications risk management applications gathered test metrics windows engineers reporting results windows engineer enterprise mode configuration identified problems risks requirements concerns order comply pii phi coordinated vendors whenever required analyze current compatibility future scope applications epic kicks interviewed endusers major clinicians doctors caregivers understand complexities face application workflow changes created job aids new workflow designed executed test strategies legacy applications compatible ie11 critical day day operations hospital end user testing conducted webex sessions clinicians supported understand new workflow applications facilitated requirement gathering coordinating application analyst system managers departmental leads come resource documents essential prepare epic implementation maintained documentation sharepoint application questionnaires testing status throughout hospital infrastructure thereby creating visibility project management well infrastructure maintenance team facilitated ie11 enterprise mode testing applications compatible standard ie11 mode ensure compatibility applications across enterprise level business analyst consultant 102015 022017 highmark inc oakmont pa managed coordination benefits program working vendors providers staff maintain strong portfolio insurance retirement options led sprint reviews daily scrums planning meetings realize full team engagement evaluated consistency importance different business intelligence data needs determine optimal courses action increased credibility client awareness developing technicalnontechnical marketing collateral presentations public relations campaigns articles newsletters optimized system platform performance capabilities efficient practical way possible worked oneonone clients improve requirement technical specifications membership enrollment portal exercised critical thinking resolve data conversion errors icd 9 icd 10 conversion investigated addressed legacy system issues enhance usability improve functionality established online configuration knowledge base support functionality developing robust system application overview interpreted data models conversion etl diagrams code managed data quality issues etl processes directing qualitative failures data analysts amelioration wrote optimized inapplication sql statements gathered defined refined requirements led project design oversaw implementation resolved conflicts negotiated mutually beneficial agreements parties verified performance reliability development database transformation solutions via extensive simulation testing anticipated scaling impediments team delivery including cultural barriers logistical challenges confined healthcare domain knowledge worked provide continuous improvement product development lifecycle managed product backlog supported scrum framework monthly sprint releases facilitated scrum framework sprint planning backlog grooming daily scrums sprint reviews sprint retrospectives evangelized agile strategic asset culture business value inspiring teams implementation new tools techniques gathered requirements defined scopes allocated resources established schedules meeting exceeding project demands created fullfledged implementation plans accounting roi costbenefit analyses maintained tactical control project budgets timelines keep teams ontask achieve schedule targets adjusted project plans account dynamic targets staffing changes operational specifications systems engineer 082011 092015 kemtah group wallingford ct collaborated business smes business consultants early project stages develop effective strategies implementation pitched assist global delivery manager setup 353 scrum structure 3 roles 5 events 3 artifacts assist transition traditional waterfall agile scrum implemented data flow processes model using toad data modeler kept personnel informed changes conferred engineers designers investigate solve failure issues evaluated finished assemblies compliance standard procedures design requirements converged realtime oracle databases ensured data integrity security data cleansing exception analysis data migration reconciliation data maintenance support activities post conversion implemented phases sdlc activities participated knowledge management activities interface internal team ensure highquality deliverables guidelines organization monitored solved daily operational issues faced crm erp scm oracle apps modules analyzed suggested fixes system issues proactively engaged resolving team working different client departments across supply chain identify reporting sox encryption access controls security compliance requirements designed control components environment risk assessment control activities information communication monitoring provided authentication authorizations databases incorporated extensive familiarity legacy conversion system data management backup recovery accountability followed standard practices migrating changes test production environments provided technology support meet business requirements maintained complex tsql queries views stored procedures multidatabase environment little supervision developed code fixes enhancements inclusion future code releases patches collaborated developers performance engineers enhance supportability identify performance bottlenecks education bachelor engineering electronics communications engineering 062011 visvesvaraya technological university bangalore