summary jessica claire 100 montgomery st 10th floor555 4321000 resumesampleexamplecom highly educated client success manager known improving service quality 20 years experience client facing industry gifted mentor patiently works people remain composed sorts situations looking new position organization customer success manager sector best known strategic thinking detail orientation skills project manager risk management customer relations goal oriented computer skills critical thinking training development experience client advocate relationship building data management conflict resolution multitasking soft sales problem resolution decisionmaking 022019 current marathon health center tx maintained client base answered questions responded inquiries deliver high level service clients built maintained strong relationships clients successfully resolving issues responding promptly phone inquiries facilitated classes workshops meetings address client needs subscription management yearly renewal utilized client management database record client progress document relevant information upsell benefit packages onboarding clients conduct cadence calls customer ensure stay track project assist customer managing account compiled customer feedback crossfunctional departments improve product service features remained calm professional stressful circumstances effectively diffused tense situations answered incoming calls emails providing frontline customer support assistance product service transactions demonstrated excellent communication skills resolving product consumer complaints developed strong customer relationships encourage repeat business provided outstanding service new longstanding customers attending closely concerns developing solutions deescalated problematic customer concerns maintaining calm friendly demeanor promoted high customer satisfaction resolving problems knowledgeable friendly service asked probing questions determine service needs accurately input information electronic systems educated customers company offerings fielded customer complaints queries fasttracking problem resolution made outbound calls obtain account information hloman resources specialist 012018 022019 illinois action children homewood il created organized maintained employee personnel files keep sensitive data secure guided new hires orientation onboarding explained documentation requirements facilitate hr process initialized background checks potential new hires reviewed processed payrollrelated actions drive data accuracy comply company policy federal state regulations developed maintained training materials benefits packets new hires guided employees automated selfservice platform realtime attendance tracking queries answered questions regarding salaries benefits pertinent information coordinated training schedules filed crucial administrative paperwork managed payroll temporary hourly salaried employees gathered timesheets prepare weekly payroll data processing payroll coordinator organized maintained payroll information entering data deleting errors calculating collecting information calculated accurate wages including overtime salary increases bonuses clotomer success specialist vista equity partners new orleans la managed payroll clients 122014 122018 answered incoming calls emails providing frontline customer support assistance product service transactions remained calm professional stressful circumstances effectively diffused tense situations developed strong customer relationships encourage repeat business provided outstanding service new longstanding customers attending closely concerns developing solutions deescalated problematic customer concerns maintaining calm friendly demeanor maintained knowledge current promotions exchange guidelines payment policies security practices asked probing questions determine service needs accurately input information electronic systems educated customers special pricing opportunities company offerings upheld quality control policies procedures increase customer satisfaction used proven techniques deescalate angry customers telephone interactions made outbound calls obtain account information drove customer escalations resolution engaging directly clients established relationships clients anticipating needs requirements identifying best offerings promote positive outcomes assessed customer issues researched solutions implemented corrective actions maintain high satisfaction evaluated current products paperwork compliance client success guidelines communicated well clients phone calls online meetings maintain satisfaction keep parties current changing environment resolved issues concerning software hardware clients monitored client renewals reviewed documentation data maintain compliance education fpc certification 2013 payroll 012012 training american payroll association uicasound diagnostic diagnostic medical sonography sanford brown institute garden city ny bucness nassau community college garden city ny 062000