summary jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom technical customer service specialist vast knowledge web applications software framework seeking assist clients troubleshooting endeavors outstanding networking adept developing customer relationships looking opportunity bring exceptional team building skills management position vibrant customer service department highlights accomplishments routershubsswitches juniper nexus cisco 2600 2800 3600 3700 3800 7200 2900 3500 authentication tacacs radius network analyzers ethereal sniffer pro network technologies stp rstp hsrp vrrp irb port channel cisco asa 5500 sa operating systems windows20002003 win98 me2000 proxp routing protocols tcpip rip eigrp ospf bgp wan technologies t1e1 ds3 framerelay dsl mpls leasedline lan technologies 8021q isl patching backuprestoration dns infoblox dhcp voip siph323 mgcptdmss7 avaya voice gateways 10 years experience design development implementation troubleshooting maintenance mediumto large scale network infrastructure experience static routing configuring dynamic routing protocols rip v1 v2 igrp eigrp ospf bgp expertise network protocols switching routing security technologies experience cisco catalyst series 6500 switches virtual switching system deployed switches high availability configuration good knowledge spanning tree protocol ieee 8021d ieee 8021w ieee 8021s pvst well experienced vlan implementation vtp domain settings stacking load balance redundancy technologiesxrrp vrrp hsrp pagp lacp configuration access control listsacl quality serviceqos vpn natpat policies experience implementation ppp isdn hdlc frame relay t1 ds3 mpls installation maintenance radius tacacs cisco secure acs good understanding osi reference model tcpip model network management ciscoworks lms procurve manager pluspcm sonicwallopen view network analysis troubleshooting tools sniffer pro wireshark agilent network analysis tools experience working cisco nexus 2148 fabric extender nexus 5000 series provide flexible access solution datacenter access architecture experience configuring virtual device context nexus 7010 experience convert pix rules cisco asa solution worked extensively cisco firewalls cisco pix 506e515e525 asa 550055105540 series proficient operation administration juniper netscreenisgssgbased firewalls juniper srxseries services gateways juniper jmmxseries routers juniper saseries ssl vpn appliances f5 loadbalancing products ltm gtm firepass various cisco iosbased platform assisted converting pix rules cisco asa solution good knowledge voip protocols like h323 sip mgcp ss7 interfacing tdm voip system worked avaya voice gateways voip implementation using cisco catalyst switches experience system software installations implementation dns tcpip dhcp ias network environments windows 2003 windows 2000 windows 9598 sound knowledge networking methods techniques processes extensive knowledge installing advanced configurations cisco call manager platforms possess good working knowledge tcpip networks comprehensive knowledge cisco network protocols transport systems indepth knowledge cisco unified communications like ucm uccx mpe unity nsts drsn well experienced planning designing implementation management mediumtolarge scale enterprise networks experience voice data network engineer criterion systems washington dc education 012015 current responsible presales postsales support design implementation call center corporate voice solutions implemented call routing call management computer telephony integration configured installed supported cisco unified communication manager callmanager 8x cisco messaging systems unityunity connection 8x cer voicegateways cisco routers switches performed system upgrades patches based request schedule events created dialplans route patterns route groups route lists calling search space partitions patched upgraded cisco unified communications applications created voice mail boxes call handlers create reset passwords mwis administered maintained active directory unity used tools advanced settings tool message store manager doh proptest services tools depot checked outlook accounts exchange servers view warning limits text messages associated w unity voice mail created subscriber services skill sets prompts uccx deployment created subscriber services skill sets prompts uccx deployment established maintained collaborative relationships customers recognized consistently providing excellent customer service retention instrumental developing telecommunications departmental service level agreements slas standard processes optimized daily operations neowork engineer criterion systems beltsville md 072012 112014 performed responsibilities assisting voice engineer designing installing cisco network equipment handle first level designing installing cisco call manager associated voice applications responsible administration configuration implementation ip telephony systems handle tasks designing maintaining documentation related network layout perform responsibilities maintaining security policies cisco firewall solutions monitor ensure requirements high availability place cisco environment manage team tasks slas well work project plans adhering project timelines resource constraints within budget primary support cisco unity unity connection unity express aim nmcue call manager voip migration project involved migrating lehmans branches centralized voip platform replace existing standalone phone system cisco router 3745 series switch series 3560 used support add vlans routers switches support voip phones worked avaya gateway equipment added network support ports cisco switches across network successfully performed installation configuration ipsec vpn cisco routers pix series vpn concentrator 3000 asa 5500 security appliances worked extensively configuring monitoring troubleshooting ciscos asa 5500pix security appliance failover dmz zoning configuring vlansroutingnating firewalls per design assisted migration centralized voice mail system based cisco unity connection support interfacing legacy tdm pbx sited voice network system familiar h323 ios gateways srst telephony design implementation call manager deployment voice network hands experience implementation troubleshooting acls qos networks involved supporting voice infrastructure including call routing voice gateways troubleshooting methods worked updating catos switches ios routers support voip standalone system 6500 multilayer switch 3500 switch series hp openview snmp network node manager used monitor network times green zones dmz zones srovoice data analyst 2012 062012 criterion systems germantown md troubleshoot network software hardware issues remote corrective actions supporting monitored functions around voice data network responsibly monitorered network tier 23 support interfacework repairrestoration remote site equipment assisting field technicians maintenance remote site equipment responsibly cross trained members network engineering team broaden knowledge base within team managed emergency change needs business proven ability learn new systems required effectively support customer needs troubleshoot wireless problems using different rf analysis tools handle prioritize high call volumes customer inquiries duties assigned director telecommunications neowork engineer morgan stanley city state involved network redesign branch data environment 102009 112011 convert branch primary wan circuit t1 mpls branch router security migration performing bgp changes branch router headend router conversions bgp wan routing convert wan routing ospf bgp ospf used local routing involves new wan links replace network hardware new 7200 routers 3825 switches branch locations design implementation gre multicast unicast communication existing ip vpn managed engineered 58 junipercheckpoint firewalls experience designing troubleshooting complex bgp ospf routing problems involved designing implementing qos policy map 3800 series routers branches worked closely network monitoring staff network design testingcertification prior production implementation implements configurations implementation instructions change management system insures approvals processes adhered compliant audit worked layer 2 protocols vtp stp rstp pvst mst vlan troubleshooting issues configuring switches scratch deployment experience branch relocation connect workstation servers etc rack stack preconfigured new hardware connect circuits worked carrier test turnup circuits worked carriers like att verizon wind stream level3 deploying wan circuits implementation mpls cloud performs system level documentation platforms assists project tracking documentation experience developing network design documentation presentations using visio troubleshoots problems regarding network changes migrations neowork engineer 112006 092009 pitney bowes city state responsible design integration configuration maintenance performance monitoring security network infrastructure including local area networks lan wide area networks wan firewalls dhcp dns installing network devices datacenter environment clearly articulate complex network designs drawings documentation visio well verbal training sessions experience configuring sitetosite remote site vpns natpat policies managing cisco secure acs tacacs radius authentications monitoring customer data networks providing fault isolation remote troubleshooting experience designing troubleshooting eigrp routing issues responsible management network client environment supporting performing projects client wan environment global level implementation network system upgrades modifications including planning testing scheduling coordination ensures change management defined security procedures network systems executed accordance customer policies procedures interacting carriers installation new wan circuits customer premises makes sure circuit installed issues ready use users move branch providing teir3 technical support lanwan issues oncall technical escalation rotational basis remedy ticketing system well experienced troubleshooting bug related issues help cisco tac service providing networking services coordinate tasks ensure execution documentation accordance established corporate standards syotems network engineer western union city state 052005 092006 resolved customer complaints concerns strong verbal negotiation skills responsible clients new branches turn managing network environment installation operating systems application softwares troubleshooting hardware issues management wan connected frame relay dsl management pix firewall cisco routers switches infrastructure configuration routers switches ospf eigrp vlans stp trunks ether channel load balancing configuration routers firewalls sitetosite ipsec vpn tunnels implemented secured wireless network based wpa mac authentication technologies integration avaya ipphones switches vlan environment policy configuration management firewalls dns changes per client requests planning new product requirements contacting vendors product purchases contacting service providers troubleshoot issues wan connectivity involved planning designing team network upgradeschanges configuring nat policies global vpn client policies establishing sitesite vpn connections maintenance dhcp server enabling highavailability highcapacity features spanning tree link aggregation switches responsible service request tickets generated helpdesk phases troubleshooting maintenance upgrades patches fixes around technical support basic configurations maintenance various switches routers firewalls wireless access points different client locations responsible interaction third party technicians site performed network support involving daily wiring maintenance cabling switch maintenance network port enabling cable room documentation new software installation procedures troubleshooting procedures responsible implementation new network infrastructure includes cabling switching routing establishing man connectivity different braches involved loop back tests troubleshooting issues establishment t1 line dynamic vlan implementation using ieee 8021x protocol radius server integration active directory services ads radius server creation remote access polices radius implementation access control lists acls qos implementation portfast access switches setting bridge priorities l3 switches environment cisco 2900 3560 1800 3700 3800 7200 2900 3500 bachelor technology goa institute technology 2003 certifications ccnp cisco certified network professional ccna cisco certified network associate skills active directory ads articulate avaya backup basic bgp budget cable cabling call center change management cisco router cisco cisco routers hardware network systems computer telephony integration client excellent customer service doh designing dhcp documentation dns dsl eigrp engineer fast features firewalls framerelay gateways gateway hp openview hubs ip local area networks lan layout leasedline mac director managing messaging access exchange outlook 2000 windows 2000 win98 migration network engineering network design network hardware network support network networking networks operating systems ospf pbx phone system policies presentations processes project plans protocols express rip router routers routing sales sales support scheduling servers service level agreements sla snmp software installation ss7 store manager switches switch cisco switches t1 tcpip tdm technical support telecommunications telephony phones troubleshoot troubleshooting upgrades view vpn visio voice data voice mail voip wan wiring