jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary highperforming leader operations manager 13 years experience delivering successful improvements business operations profitability team development resourceful project manager compliance specialist ability thrive fastpaced changing environments sustaining operational accuracy delivering results optimal profitability skills issue resolution store opening closing scheduling customer service policies procedures implementation contract review recommendations staff training development experience 022007 current operations manager employee retention team building business administration performance management highpressure environments inventory management merchandise restocking college hunks hauling junk moving lansing mi trained mentored supported highperforming team providing regular performance review feedback coaching deficient areas recruited hired trained crew members application projects customer relations customer service improved daily morale management communication employee recognition rewards practices managed daily operations including supervising multiple team members collaborated staff maximize customer satisfaction streamline procedures improve bottomline profitability enforced security policies procedures protect company assets theft loss damage managed company operations responsibility profit loss scheduling training inventory control directed daytoday operations spearheading implementation shortterm longterm strategies achieve business plan exceed profitability goals delivered positive customer experiences implementing effective quality assurance practices managed daytoday operations including supervision assignment delegation 4560 member team managed profit loss following cash control procedures maintaining inventory managing labor reviewing financial reports created maintained weekly schedules meet payroll guidelines set community involvement events 062006 012007 crew leader giant eagle cranberry twp pa inspected cleanliness organization safety job sites every shift delegated daily tasks team members optimize team productivity reduced crew member injury statistics instructing employees safe work practices managed multiple employees various job tasks supervised employees completing tasks ensuring met high company standards assisted project tasks absent employees help team meet orders mentored newly hired employees prepare core roles 022004 022005 lead cashier ulta salon cosmetics fragrance inc pooler ga developed training mentoring procedures keep team member performance strong optimized store needs drove sales addon purchases promoting specific item options customers learned roles departments provide coverage keep store operational authorized discounts special actions resolve customer disputes maintain satisfaction trained new team members cash register operation stock procedures customer service inventoried stock placed new orders keep supplies within optimal levels expected demands directed merchandising signage updates weekly seasonal promotional changes reviewed stock levels shelves pulled new inventory stockroom replenish floor maximized customer satisfaction providing assistance purchases locating items signing rewards programs inspected checkout areas directed team members cleaning trash removal actions restore professional appearances taught employees use registers merchandising stock satisfaction diverse customer needs worked closely frontend staff assist customers delivered customer service training staff members effort improve overall satisfaction among store patrons effectively made change cash register handling payments cash credit debit personal checks troubleshoot resolved issues cash registers card scanners printers assisted customers find appropriate products answered product questions provided product solutions resolved issues regarding customer complaints escalated worsening concerns store manager remediation scanned items quickly keep lines moving reduce overall wait time processed efficient accurate cash check debit credit card payments using pointofsale system observed company return policy processing refunds including inspecting merchandise wear damage welcomed customers offering assistance help find necessary store items unboxed new merchandise added shelves accordance planograms stock rotation policies education training 052001 ged 052003 southeast polk high school pleasant hill ia ged des moines area community college ankeny ia accomplishments marshalls store team year 3 years row district leader 15 stores alzheimers charity drive district leader 15 stores st jude