jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary dedicated focused support representative excels prioritizing completing multiple tasks simultaneously following achieve project goals seeking role increased responsibility authority highlights microsoft office proficiency excel spreadsheets schedule management meticulous attention detail strong interpersonal skills resultsoriented dedicated team player advanced ms office suite knowledge testing strong problem solver patient charting time management executive presentation development medical terminology critical thinker planningcoordinating cprbls certified fluent telugu managable hindi language sql data warehousing analytics accomplishments experience data ware houseetl tester 052015 072015 dignity health los angeles ca testing activities validate overall process extract integrate data including delivery information using predefined ad hoc reports testing performance system extract load data respond database queries tested data staging process load flat files data ods developed complex sql queries querying data different databases data verification process worked data warehousing developers extensively used datastage design mapping move data source target databaseusing stages functionality prepared status summary reports details executed passed failed test cases functional testing ensure business requirements met nonfunctional testing ensure usability system requirements met power query import data sources including relational databases text files web pages excel workbooks build repeatable processes filter clean aggregate transform data prepared test plan testing strategies data warehousing application extensively interacted developers business management teams understand opm project business requirements etl design document specifications tested validate data using excel data mapping sql studio participated regular project status meetings qa status meetings every week involved peer review test cases prepared daily status reports details executed passed failed test cases defect status assigned tasks testing functional applications validating testing procedures used data profiler test files environment microsoft management studio visual studio sql flat files excel xml power query manual testing medical office representative 052014 052015 regional one health guthire primary care city state planned executed aspects major office headquarter move received merit raise strong attention detail exemplary customer service teamplayer attitude coordinated department functions team 6 employees performed administration tasks filing developing spreadsheets faxing reports photocopying collateral scanning documents interdepartmental use successfully trained staff office systems databases policies procedures focusing minimizing errors generating superior results answered multiple phone lines transferred calls corresponding departments filed patient records billed accordingly facilitated boarding new employees scheduling training answering questions processing paperwork reviewed medical records completeness assembled records standard order filed records designated areas according alphabetic numeric filing system handled processed confidential patient information coordinated admission processes prepared medical records agreement packets communicated patients via phone email person obtain payments outstanding accounts accounts requiring deductibles copays improved communication efficiency primary liaison departments clients vendors scheduled confirmed appointments entire management team managed incoming outgoing calls busy medical office updated patient accounts information daily basis contacted insurance providers verify correct insurance information get authorization proper billing codes maintained detailed administrative procedural processes improve accuracy efficiency designed electronic file systems maintained electronic paper files managed receptionist area including greeting visitors responding telephone inperson requests information made copies sent faxes handled incoming outgoing correspondence student tech assistant 082013 052014 university houston clear lake city state drafted meeting agendas supplied advance materials executed followup meetings team conferences managed receptionist area including greeting visitors responding telephone inperson requests information maintained front desk reception area neat organized fashion organized files developed spreadsheets faxed reports scanned documents received distributed faxes mail timely manner managed daily office operations maintenance equipment inspired students translate academic interests real world taking positive actions established course websites make updated handouts resources available students times reviewed admissions folders transferred students admitted university cashiercustomercare 102009 072012 patel brothers city state supervised 9 employees per shift checked customers bagged items quickly suggested additional items offered samples weekly promotional items increase store sales arranged stocked department displays gave every customer immediate undivided attention emphasized fast friendly customer service operated check stand equipment including cash register scanner scale accurately made change cash transactions developed positive vendor relationships offered product samples answered questions suggested products recommended helped customers select merchandise based needs exchanged returned merchandise customers quickly efficiently informed customers sales promotions friendly engaging manner increased store sales 38 bachelor science healthcare administration 2014 university houston clear lake houston tx healthcare administration associate science science 2012 northlake college irving tx science education skills academic administrative administrative support attention detail billing cash register strong interpersonal skills conferences clients customer service databases email fashion fast faxes faxing filing insurance legal materials meetings excel spreadsheets mail microsoft office ms office suite office neat numeric filing policies presentation development problem solver processes receptionist reception sales scanner scanning scheduling spreadsheets teamplayer team player telephone phone time management websites qa testing sql