jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom objective efficiently administer knowledge learned order support development progress firm render professional growth highlights 12 years web hosting services website enhancement advance ms office knowledge word excel outlook advanced critical thinking proficient customer account software typing speed 45 wpm emailweb support troubleshooting data backup recovery high customer service standards dedicated process improvement filing data archiving quick learner cpanelhtmllampftp experience remote web hosting consultant 112007 current hosting philippines domain web services city state 12 years experience internet services ensuring uninterrupted hosting 350 websites achieved 95 customer satisfaction rating provide technical support diagnose troubleshoot resolve wide range website email issues proven problem solver resolve tickets created support issues able solved initial trouble ticket timely manner setup new whmcpanel hosting customers cloud linux servers remind customers current productsservices expiring offer customers assistance extensionrenewal current service contracts inform customers new products services become available ensured hosted websites display fully functional intended across browsers technical support representativeweb hosting support specialist 062003 112007 hosting philippines domain web services city state provided speedy knowledgeable customer support help customers build maintain successful web presence supported customers online billing account issues assisted customers installing troubleshooting online websites using cpanelphp based web application fantastico researched issues various computer systems databases resolve complaints answer inquiries delivered continuous improvement service products maintained records logs databases lifecycle work requests issued license codes new existing customers created new account cpanel reset passwords configured access users provided assistance top level domain registration renewal administration assisted monitoring reporting website traffic performance troubleshot resolved website connectivity general software hardware issue managed granted wordpress user permissions tested features across various browsers designed maintained websites support engineersenior helpdesk 052002 062003 sweda system city philippines provided level 1 remote voice chat email level 2 onsite support function performed onsite software maintenance software problem troubleshooting email support checked incoming mails clients software hardware maintenance client consolidated daily weekly monthly helpdesk reports prepared program design database design integration specification process flow assisted initial project implementation program testing program documentation implementation training new recruits supervisor computer repair technician 051999 032002 gopherspace computer center city philippines designed built computer systems provided additional software hardware installation reimaged pcs workstations using ghost software upgraded installed new software needed setup small business networks resolved network issues diagnosedtroubleshoot repaired pcs discussed work performed preventive measures work history manufacturing operator level ii backup lead metals department 2014 current qorvo inc apopka fl medical records mail specialist 052013 2014 stat imaging solutions llc orlando fl print production level ii 2012 052013 acs xerox corporation contractor franklin lakes nj casual mail clerk seasonal 092009 072011 united states postal service jersey city nj education bachelor science degree computer engineering 2001 adamson university 900 san marcelino street ermita manila adamson university computer engineering society committee acoes committee 19942001 active member adamson university rong akeanon recognize sociocivic organization adamson university 1997 1998 president 19961997 secretary