jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary goodnatured resultsdriven professional bringing 12 years collected experience customer relations military service volunteer work human resource management higher education specializing skills conflict resolution data collection analysis action plan development organizational compliance enhance work environments valuing efficiency sound judgment resourcefulness skills recruitment hiring termination microsoft office training development benefits administration employee relations state federal compliance policy creation implementation monitoring data collection analysis reporting recommendations compassionate professional collaborative decisive organized efficient dependable education training desales university center valley pa 052019 bachelor arts human resources management business admin mccann school business technology allentown pa 072016 associate arts business administration internship human resources assistant processed new hires fmla paperwork company project certifications accomplishments adp human resources certified consistently recognized customer service professionalism customers employees supervisors since 2007 volunteer allentown marine corps recruiting station 5 years served 2 military deployments graduated marine corps leaders course recognized hometown hero lehigh valley phantoms organization voted best trainer lehigh valley magazine 20152016 experience rich products corporation human resources manager santa ana ca 102019 102020 reduced hr budget 50 attentive strategic management recruiting tools diligently stayed informed advised executive leadership government legislation regarding covid advised leadership hrrelated issues including poor employee performance employee grievances compensation leave benefits tracked programs closely assess effectiveness make proactive adjustments meet changing demands performed sensitive confidential investigations patient complaints employees missing funds employee issues workplace committee team lead monitoring improving outcomes recruitment new hire orientation training integration respective departments caterpillar operations manager triadelphia wv 072016 072017 devised performance metrics reporting analysis support investigative operations managed company operations responsibility hiring training client issues internal workflow conflicts payroll fostered strong relationships marketing customers addressing inquiries maintaining communication personally requested 2 separate business clients consultation regarding matters hr earned additional revenue melior marketing collaborated staff maximize customer satisfaction streamline procedures improve bottomline profitability algonquin human resources generalist jackson mo 072014 072016 ensured company complied federal state local employment laws devised managed performance metrics order create fair objective employee evaluation process successfully improved employee retention 6 months 35 months span 18 months addressing longstanding turnover problem improved employer filing systems created opportunities data retrieval analysis previously available held exit interviews documented information discussed employees created forecasting methods track improve recruiting efforts maximized efficiency planning logistics coexecuting site consolidation fostered culture flexibility acceptance maintaining open communication personnel