jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary goaloriented technology leader trusted business partner recognized leveraging information security applications networking operations risk management drive business growth strategic consultative approach identifying requirements opportunities organizational transformation interprets communicates complex policies procedures others applies significant tact diplomacy committed delivering exceptional service excellence application itil proven approaches meet customer requirements achieve process efficiencies skills workload prioritization verbal written communication security testing time management prioritization collaborative team player decision decision making key performance indicator tracking results deadlinedriven crossfunctional team collaboration passionate quality software development tools software jika con jira confluence agile best practices agile root cause analysis strong problem solver training onboarding team collaboration data analysis continuous learning customer service standards security compliance client requirements hardware software configuration teamwork positive attitude organized detailoriented team mentoring relationship building deadline driven quality assurance change management attention detail information confidentiality presentations demonstrations team leadership assigning work documentation reporting schedule management evaluating employee work quality improvement quality experience leadership coaching mentoring overtime management issue resolution teamwork collaboration teamy analytical thinking problemsolving onboarding orientation team supervision overseeing daily activities people management quality control flexible schedule giving constructive feedback leading team client support meetings work planning prioritization resource allocation software release versioning defect tracking reporting reporting documentation telecommunications systems protecting networks team building critical thinking training development active listening people ace skills work ethic data management microsoft office problem resolution working collaboratively team management organizational skills reliable trustworthy friendly positive attitude computer skills education training southern new hampshire university hooksett nh 082021 bachelor science management hawkeye community college waterloo ia nursing lpn experience pacific office automation sap security admin uaweb admin eugene 042017 current created procedure documents microsoft office guide endusers new processes documented triaged managed defects microsoft office worked developers facilitate timely resolutions worked agile scrum methodologies accomplish project milestones meet demanding timelines created optimized automated testing tools repetitive tasks monitored facilitated bug resolutions optimize software documented identified defects using jira helped developers complete testing resolve issues conducted record searches coordinated units procedural problems involving complex cases audited networks security systems identify vulnerabilities provided software troubleshooting support organization provided excellent service attention customers facetoface phone conversations worked successfully diverse group coworkers accomplish goals address issues related products services performed site evaluations customer surveys team audits kept team track assigning supervising activities giving constructive feedback ibm kyndryl team lead iteration manager city state 102011 current arranged meetings external organizations stakeholders overseeing logistical needs 30 personnel oversaw onsite offsite teams 30 professionals working diverse projects leveraged microsoft office internal company essential management tools fostered positive employee relationships communication training development coaching established quarterly annual goals well operational tactics achieve targets oversaw daily workloads workflow smooth operations delega delegated work assignments prioritized tasks solved problems handled escalated issues mitigated risks supervised monitored team productivity observing daily activities ticket handling drove account financials team utilization optimal staffing levels schedule adherence drove staff performance creating incentives positive work atmosphere created call schedules admins keep every shift wellstaffed outside office hours holidays busy periods completed thorough opening closing shift change functions maintain operational standards day day increased team performance 60 92 metrics mentoring coached staff strategies enhance performance improve customer relations planned implemented layout enhancements promote efficiency maximize space utilization delegated work staff setting priorities goals eliminated process discrepancies implementing continuous improvements scheduling procedures across multiple client calendars supervised 15 customer service calls per week track support issues improve operating procedures applied continuous improvement program daily activities boost productivity improve quality reduce costs mitigated risk ensuring regulatory compliance required licensing led team 30 professionals 3 direct reports led staff meetings team 30 communicate customer driven directives provided leadership insight mentoring newly hired employees supply knowledge various company programs coordinated work schedules distributed tasks 30 employees multiple departments identified business issues creating customized solutions individual problems automated office operations managed client correspondence tracked records coordinated work 30 employees offering clear direction motivational leadership demonstrated excellent communication skills resolving product consumer complaints promoted high customer satisfaction resolving problems knowledgeable friendly service collaborated crossfunctionally multiple service lines led increased customer satisfaction remained calm professional stressful circumstances dealing unhappy customers effectively diffusing situations kept department ontarget meet sales profit objectives minimizing waste pursuing revenue generation opportunities recruited trained new employees meet job requirements mitigated learning hurdles instructed support personnel problemsolving social skills decisionmaking implementation internal company learning aids methods reduced process gaps effectively managing training 30 employees best practices ensure optimal productivity led team 30 customer support professionals meeting several areas customer needs coordinated staff clarify information enforce procedures resulting effective problem solving smoother operations reviewed employee performance delivered constructive feedback improve performance studied existing procedures policies offer optimal leadership employees day day operations standing absent managers assessed current office procedures implemented improvements boosting productivity 90 spearheaded training initiatives improve employee performance bottomline business results improved productivity initiatives coordinating itinerary scheduling appointments reviewed resources assets departmental activities noting compliance issues industry standards regulatory agencies enhanced data collection accuracy preparing authoring updating communications policy memorandums treated associates fairness respect providing recognition accomplishments strengthened operational efficiencies traceability developing organizational filing systems confidential client records reports addressed internal customerrelated issues day affected strategic resolutions maintained close connection project personnel quickly identify resolve problems maintained project schedules managing deadlines adjusting workflow oversaw step maintenance support projects meeting goals achieving goals completed thorough risk assessments deployed management response strategies prevent roadblocks developed implemented performance metrics kpis huddle board reports manage project data keep leadership informed progress evaluated monitored reported work progression verifying compliance manhour budget used wellorganized implemented lean agile methodologies efficiently manage project needs ibmkyndryl dispatch security focal city state 092009 current managed daily delivery work schedules maximize coverage monitored dispatch board adjusted call priorities regularly based caller needs trained employees triaging dispatching procedures properly handle daily calls recorded results service calls create report summaries senior management devised implemented work plans check quality consistency work organizational standards investigated resolved customer vendor issues retain business tracked changes n computer system keep records current accurate set schedules implemented new policies worked managers optimize operational procedures establish clear objectives addressed questions problems requests service equipment documented securityrelated situations submitted indepth reports superiors followed established security safety procedures posted orders include enforcement company rules policies regulations addressed problems quickly reported clear information working minimal supervision analyzed produced courseofaction reports escalated issues management typical crisis situations east dubuque savings bank administrative sales assistant city state 062008 092009 uawebclaire worked professionally handle client vendor public guest requirements organized files developed spreadsheets faxed reports scanned documents maintaining front desk reception area neat organized fashion oversaw staff correspondence record tracking data communications resulting improved automation office operations improved office efficiency managing client correspondence record tracking data communications supported office operations managed client correspondence tracked records handled internal communications created monthly newsletter organizations events updates increasing event participation 60 pleasantly welcomed visitors answered phone calls maintained front reception desk created implemented new organizational recordkeeping processes notes records client documents strengthened operational efficiencies traceability developing organizational filing systems records agendas reports kept office equipment functional supplies wellstocked promote efficient operations received incoming packages mail dispersed parcels shipped outgoing items team 4 investment bankers responded customer issues provide immediate resolution improve retention coordinated catering services various functions including sales trainings department meetings exceeded specific team goals partnering staff share implement best practices managed new files retrieval requests quickly improved filing process accuracy 90 maintained detailed administrative procedural processes improve accuracy efficiency maintained data confidentiality inputting pii phi information brokerage customer account management system accour generated investment financial reports present decisionmakers valuable data automated office operations well managed client correspondence record tracking data communications input data brokerage customer account management database system applicable customers conducted followup cases recorded within 2 hours answered phone calls second third ring asked appropriate questions determine department staff member could service directed customer communication appropriate department personnel updated system organize office documentation maximizing efficiency increasing productivity oversaw filing systems scanned documents manage physical electronic documents informati information prevented scheduling errors demonstrating strong attention detail managing daily calendar creating weekly monthly reports presentations controlled managed document processes reviewing files records critical information confirm accuracy comply company policies procedures handled incoming calls directed callers appropriate department employee sorted incoming mail disseminated correspondence applicable departments improved productivity initiatives coordinating itinerary scheduling appointments maintained 100 accuracy digitizing records taking meeting minutes messages transcribing notes updated brokerage customer account management software scheduled appointments management teams maintained updated calendar using microsoft outlook system proofed edited letters correspondence correct grammar spelling errors developed implemented efficient filing systems customer database protocols