jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom risk mangement leader visionary operations executive solid experience managing levels multiple projects including budgeting administration guest services inventory control procedures merchandising expertise skill highlights loss prevention cash register operations product promotions core accomplishments professional experience division operations risk oversight manager 032014 042016 albany charter school network camden sc successfully planned built new business model operations team successfully streamlining internal processes mitigating operational financial risk developed third party risk management oversight platform consisting management awareness testing exercises provided oversight divisional monthly financial management requirements oversight budget administration ie vendor accruals invoice sampling payment reconciliations purchase order fulfillment provided oversight administration divisional operational change management tool pbforr provided oversight vendor sow harmonization operational risk prevention provided oversight governance divisional procedure documents regularly provided operational strategic planning support 5 directors cos vp operations risk oversight manager 052013 032014 frontier communications irving tx planned built new business team division provided oversight foreclosure prevention outreach fpo postmod counseling monthly financial management ie vendor accruals invoice sampling payment reconciliations purchase order fulfillment requirements quality assurance responsibilities departmental spoc risk oversightawareness remediation developed divisional change management tool pbf orr developed vendor sow harmonization platform provided oversight governance divisional procedure documents regularly provided strategic planning operational insightsupport 2 directors vp vendor compliance manager 092011 052013 crown castle usa inc louisville ky regularly reported departmental director partnered key internal stakeholders developed fpos post modification counseling vendor quality assurance program developed managed fpos post modification counseling vendor invoicing platform managed completed foreclosure prevention outreach fpo postmod counseling monthly financial management requirements ie vendor accruals invoice sampling payment reconciliations purchase order fulfillment conducted onsite fpos post modification counseling nonprofitfor profit vendor complianceqa audits regularly provided strategic planning operational insightsupport 2 directors bpo vendor manager 122008 092011 verizon communications city state regularly reported departmental director executive director partnered key internalexternal stakeholders performed vendor onsite audits qahrops risk including domestic international managed vendor performance slas kpis including forecasting actuals communicated existing emerging operational risks senior leadership procurement project managed remediation efforts provided operational insight developmentextension vendor sows managed operational executive vendor relations acted first line defense vendor incident management managed direct reporting management level analysts 4 bpo vendor relationships network operations manager 042008 122008 verizon communications city state regularly reported departmental director metexceeded kpis slas provided oversight fios network provisioning order fulfillment provided oversight network outage management including stakeholder communications managed first second step labor union grievance hearings managed internalexternal inbound network support call center 200hourlyunion workforce management level direct reports network operations supervisor 032006 042008 verizon communications city state metexceeded national network provisioning order fulfillment performance metrics supported fios sales channels regional operations provisioning fallout facilities assignment participated fios crossfunctional teams network provisioning system enhancements managed planned unplanned network outages effectively managed labor union relationships regularly reported team manager department director network operations specialist 092005 032006 verizon communications city state performed root cause analyses monitored completion remediation plans business owners provided fios quality assurance data call calibrations managers directors performed associate level ticket audits quality observations fios provisioning repairmaintenance collaborated nationalregional operations teams development fios provisioning processes procedures facilitated associate level fios provisioning training regularly reported team manager department director education 2011 villanova university certificate bachelors arts applied science baas applied technology performance improvement 2004 university north texas denton tx gpa cum laude cum laude applied technology performance improvement certificate computer network technology associate cnta 2002 southern university shreveport la associate science computer science 2001 southern university shreveport la computer science associate general studies mathematics mathematics skills accruals budget call center change management counseling financial financial management forecasting functional hr invoicing leadership director mod network support network processes procurement profit project management quality quality assurance qa reporting risk management sales strategic planning vendor relations