professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom seasoned operations manager talented leader applying exceptional planning problemsolving abilities toward enhancing business plans daytoday activities resultsdriven resilient developing teams improving processes increasing productivity bringing solid understanding industry trends excellent communication skills talent spotting areas need improvement implementing changes strategic approach skills systems implementation workforce training work history performance reporting staff training development process improvement strategies solutions development multiunit operations management policies procedures implementation incidents management high pressure environments goal attainment originality creativity staff scheduling operations manager city pearland pearland tx 022021 012022 managed company operations responsibility profit loss scheduling training inventory control conducted performance reviews providing coaching feedback benefit company employee implemented policies standard operating procedures managed quality customer service logistics directed daytoday operations spearheading implementation shortterm longterm strategies achieve business plan profitability goals collaborated staff maximize customer satisfaction streamline procedures improve bottom line profitability planned daily operational strategies including delivery routing team workflows promotional initiatives recruited hired trained team members application projects customer relations customer service developed initiatives process movement reviewed accessed ongoing operations aided senior leadership executive decisionmaking process generating daily reports recommend corrective actions improvements evaluated invoices shipping paperwork accuracy compliance cultivated strengthened relationships customers vendors internal stakeholders work associates properly executed logistics dispatching 810 vehicles different sized compartments fuel provide proper amount fuel needed 3040 customers daily oversaw employees working logistics ensure executing positions highest level managed fleet came prepost tripping trucks ensure vehicles road proper safety rules regulations oversaw delivery tickets invoices every morning assure issues discrepancies day prior turning billing department implemented new strategies software maximize efficiency operations disatch supervisor dayton freight mentor oh 042015 022021 analyzed project vendor data compiled information presentations internal purposes modernized communications systems improve productivity reliability efficiency maintained updated detailed records calls physical electronic database directed investigations verify resolve customer shipper complaints established maintained positive relations drivers creating work environment embrace promote lead continuous improvement efforts managed daily scheduling labor equipment needs changes embracing continuous improvement efforts developed monitored field efficiencies innovated new ways improve operations managed communications assigned territories luoricant driver colorado county oil city state 042015 022021 achieved consistent safety targets adjusting driving different road traffic conditions balancing loads avoiding dangerous driving actions completed routine pre posttrip inspections evaluate vehicles assess maintenance needs assure operating trucks proper safety rules regulations planned adjusted optimal routes based traffic weather conditions provide maximum efficiency generated consistent referrals repeat business providing friendly fast service delivered goods services customers time excellent condition delivered oil executed pump offs different oils properly run oils line ensure cross contamination delivered cases drums oil fuel coolants kerosene mineral spirits worked extreme work conditions ensure customers serviced properly timely manner education degree sports management texas state university san marcos tx attended august 2011 december 2014 nooegree criminal justice blinn college bryan tx attended august 2008 may 2009 nooegree kinesiology blinn college brenham tx attended august 2006 may 2008 high school diploma columbus high school columbus tx 052006