professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom mba educated certified scrum product owner safe 5 agilist lean six sigma green belt transferable crossfunctional experience ecommerce strategist demonstrated experience retail consumer goods consulting quick adaptable learner seasoned collaborator experienced meeting needs improving processes exceeding requirements team environments diligent worker strong communication skills capability prioritize organize tasks indepth understanding industry concepts education mba business administration 072020 texas university commerce commerce tx magna cum laude distinction bachelor arts business global politics 052016 arizona state university tempe az received regent high honors endorsement member alpha kappa psi iota xi chapter deans list cum laude distinction accomplishments target corporation high performer award district 306 q4 2018 cognizant technology solutions collaborator award q1 2020 highest performing team award q1 2020 perfect client satisfaction scores july 2021 always striving never settling award august 2021 skills agile scrum azure devops jira aha confluence ecommerce otc oms personalization pos seo human resources workday salesforce peoplesoft greenfield kronos icims hrbi hris workforce management tools certifications microsoft office suite outlook word excel powerpoint access publisher sharepoint teams visio basic sql aws essentials ibm cognos analytics apis crm magento admin performance testing lighthouse gtmetrix cognizant digital business analyst certificate program issued arizona state university june 2019 microsoft technology associate database administration fundamentals issued microsoft jan 2020 certified scrum product owner certification issued scrum alliance july 2020 lean six sigma green belt certification issued council six sigma certification july 2020 certified safe 5 agilist issued scaled agile inc june 2021 work history consultant 072019 current benz communications chicago il ecommerce support associate product manager rj reynolds acting functional lead production support enhancements 2 storefronts vuse velo magento platform also acting onsite integration testing coordinator sprint planner business liaison qa onsite lead addition apm role documenting functional understanding documents triaging standard operating procedures team resources refining prioritizing product backlog gathering requirements creating new user stories acceptance criteria per business need conducting performance testing identify trends improve performance storefronts creating highvisibility weekly status reports client internal leaders overseeing systems access tracking issues development team facilitating onboarding process managing product lifecycle via agile methodologies coordinating everchanging requirements pact act impacts tobacco landscape acting business liaison multiple teams hybrid headless integration velo storefront via adobe experience manager managing production priority queue internally reported defects customer reported incidents omni selling platform associate product manager neiman marcus helped build omnichannel ecommerce platform part agile scrum team researched documented endtoend cx customer experience business requirements touchpoints mobile application via user stories acceptance criteria test cases specialized styling component oms order management system component supported communications textcall component employee mobile application attended quarterly planning brainstorming sessions develop additional content product roadmap analyzed systems integrations smes discover dependencies risks could impact development facilitated sprint refinements ensure alignment requirements priorities product development teams performed high level testing business functional requirements including support qa uat collaborated regional storelevel trainers support enduser training worked closely scrum master development team uiux team others support ensure consistency requirements proper prioritization backlog business goals led desk checks managed signedoff user stories collaboration uiux qa executive team leader human resources 072017 072019 target cary nc managed daytoday store operations high volume 50 million year store 130 team members trained 100 team members leaders use workday phase 1 2 implementation group 1on1 training sessions acted pointofcontact community engagement initiatives district 306 stores received award highest community engagement rate district 306 2018 fiscal year maintained payroll management cowroteaudited weekly schedules 100 team members ensure optimal operational efficiency sales performance taking account various kpis modernization rollouts senior human resources assistant 072016 072017 abb ltd sugar land tx acted one two pointofcontacts hr reporting analytics supported warehouse operations via icqa inventory control quality assurance analyzing spikes error quantities acted primary coordinator sitewide attendance management project created distributed marketing material sops operations hr finance teams made recommendations retention optimization based quantitative analysis predictive data modeling redesigned site appeals process appeals team identifying barriers streamlining current processes creating new processes gain full compliance network specifications reduced existing backlog zero eliminated average processing time nearly 50 coordinated onsite staffing team train hr employees use salesforce lead orientation onboarding process presented groups 30100 new hires us north american fulfillment center hr policies weekly supported operational management warehouse 42005500 associates managed career choice program onsite program coordinator assisted hundreds associates enrollments job placements ranked 3rd 60 fulfillment centers across north america active participants 2017 9th 2016