jessica claire montgomery street san francisco ca xxx05 555 4321000 resumesampleexamplecom profile creative versatile professional dedicated delivering technology driven solutions meet needs business ability build highreturn internal business relationships longterm client retention talent tackling difficult opportunities providing creative solutions increase productivity manage expectations streamline processes technical nontechnical team members core accomplishments key resource aided growing 80k wses 250m revenue 250k wses 1b revenue period 3 years assisted presales teams preparing presenting customized technologyarchitectural presentations liaison new client needs onboarding support implemented company wide crm solution allowed 360 degree visibility client interactions included knowledge base reporting slas kpis custom metrics improved case management client service professional experience project manager 072013 current us government agencies independent organizations kansas city ks accountable aspects web presence hotel booking application hospitality manager site including overall customer satisfaction spearheaded social media marketing effort resulting 10 increase revenue period 90 days created new revenue streams cross channel marketing efforts using strong partnerships nearby vacation management firms managed multiple projects various products services director relationship management 052012 072013 planned parenthood federation america inc new york ny created 18 month product road map reporting budgetary timeline status led implementation ms project server report resource loads constraints risks delivery dates consisted 22m budget 175 global resources 120 projects across 7 product lines primary ui architect trinets inaugural mobile app 2014 silver stevies american business award implemented scrumagile methodology development teams director support services 082009 052012 trident seafoods seattle wa interfaced clients identify report manage resolve support issues product enhancement requests implemented itil v3 helpdesk tier 1 application support tier 2 workstation support teams across 3 separate locations reduced cell phone costs 50 consolidating carriers negotiating costs oversaw entire replacement company laptops standardizing one model service plan resulted reduced support issues increase colleague satisfaction director systems architecture 2007 082009 xgility doral fl led technology initiatives 5 company acquisitions including infrastructure application consolidations integrations sole ownership selection budgeting operations two datacenters located charlotte nc consisting 26 racks network server backup equipment hired managed team 12 microsoft administrators support datacenter equipment complete ownership microsoft products including upgrades performance assessments availability management senior manager 022005 2007 lg electronics alpharetta ga managed 4 microsoft administrators 3 workstation administrators 7 helpdesk analysts virtualized 109 physical servers virtual using vmware p2v consolidated 32 domains within timeframe 6 months maintained role ms sql server database administrator microsoft exchange administrator 022002022005 gevity city state monitored optimized exchange performance transferred user accounts installed internet circuits deployed new laptops migrated email profiles migrated users active directory trained new hires regarding technology network shares technical support representative 021998 022002 gevity city state answered inbound phone calls external clients maintained high level first call closures escalated issues needed via trouble ticket system bachelor science mis florida state university gpa cum laude education training karrass effective negotiating pmi project management professional training priority project management training dale carnegie leadership development program ken blanchard situational leadership building trust effective listening giving feedback brmi relationship management principles skills acquisitions agile api architect ba budgets business analyst consolidations contracts crm client relations customer service version control ldap exchange microsoft office suite windows negotiator oracle payroll peoplesoft peopletools policies process improvement relationship building relationship management sdlc specification sql strategic planning systems architecture