jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary product management intern expertise area expertise demonstrated knowledge product management methods internship helping task task logical thinker talented translating complex problems actionable steps effectively managed facets type productions strong project management decisionmaking skills reviewed scripts oversaw writing enhanced technical operations skilled coordinating documentation production plans personnel resources complete work tight schedules skills administrative risk management golive sales agile strategy billing strategic planning budget strategic plans busines business process training materials business processes contract negotiations contracts contra conversion conver client relations client customer satisfaction custom customer supportservice customer service customer support data management database dala documentation driving fast tast finance financials focus focus forte forte functional information technology insurance leadership leadership skills managing excel organizational payrolle personnel policies processes product management project management quain quality team building motivation culture transformation collaborative leadership practice operations practi management core core values management ques prospecting skills team building abilities market understanding administrative oversight project coordination relationship development process improvement operational improvement supervision project organization problem resolution business operations ms office team building team management education saint marys universary minneapolis mn 122015 master science project management cardinal stritch university milwaukee wi 062013 bachelor science business administration work history change healthcare senior director product management strausstown pa 042012 current strategy management organizations goals multiple departments external sources continued industry leading position internal external implementation training outcomes contract negotiations execution new software packages bought national customers resulting satisfied execution new software packages including exceptional customer support product management saas software solutions well servicebased client outcomes industryleading organization demonstrating best class practices customer commitment create execute project plan using agile waterfall configurations successful execution organizations projects revenue plans range 5000 1 million different customer size structure one organization complex statewide partnerships encompassing providers clinic groups insurance companies hospitals contract negotiations execution new contracts outside customers sales products single organizations state agencies organizations knowledge expert aspect f software understanding complete clinic operations ensure successful implementation software products exceptional customer focus concentration provider satisfaction lead teams internally multilevel advanced relationships many hospital health plan state industry organizations clinic organizations provide proven knowledge industry worked closely product management team learn daily duties partnered financial customer operations teams drive business transactions using customer data lean concepts performed continuous evaluations business facility teams policies keep operations efficient consistent improved customer experiences increase renewal rates reduced churn enhanced support services services established personnel performance metrics encourage efforts toward common goals strategized executed business plans customer operations design development maintenance assessed final products check quality consistency creative vision directed design execution business transformation initiatives drive performance profit optimization growth opportunities aligned department vision goals objectives company strategy achieve consistently high results executed business plans developed project management tools facilitate project initiatives trainings administrative activities prioritized allocated valuable resources meet business targets evaluated live broadcasts assess signal strength content compliance fcc standards protecting station revenue preventing legal concerns evaluated scripts identify creative strategies resource needs effective production directed work lighting sound crews coordinate efficient production operations conducted customer research using qualitative surveys understand consumer opinions helped set run focus group 101000 participants document product experiences record feedback consumers record interviewed target audience location conduct ethnographic studies monitored sales forecasts projected financial planning organization achieve revenue goals exercised appropriate cost control meet budget restrictions maximize profitability planned integrated project program schedules fostered work culture collaboration inclusion increase morale reduce turnover spearheaded successful business development initiatives aligned companys strategy core competencies led projects boost sales productivity using change methodologies increase sales revenue number sales productivity number worked type type leaders arrange schedules based production requirements available resources helped set run focus group number participants document product experiences record feedback consumers revamped area expertise refocus staff align processes business objectives led business redesign efforts improve customer shopping experiences drive number increase ecommerce revenue set strategic plans type goals strengthen operations drive growth set administered amount yearly budget overages directed work key type type team members create cuttingedge area expertise works supported price management action managed strategic business planning implementation reducing customer support calls number improving user experiences curtiss wright provider enrollment director chula vista ca 052010 102012 analyze assess design implement manage provider enrollment department responsible hospital health plan enrollment 1500 providers evaluate options bringing service back inhouse leaving outsourced executing bringing back inhouse providing positive outcomes within first year enhancing customer experiences project management new services related provider enrollment including bringing back house outsourced arrangement positive experience financials customer related within first year managed staff responsible meaningful use payer quality programs provider enrollment nominated leader year demonstrate advanced knowledge provider enrollment credentialing information technology contact project manager software implementation provide leadership fastchanging industry liaison fairview university minnesota umphysicians faculty management staff development quality matrix process flow ensure timely reimbursement negotiated vendor contracts eliminating individual user license fees reducing annual contract costs approximately 44 established practices critical factors data governance included data establis management data policies business process management risk management surrounding handling handling confidential data formulated policies procedures monitored activities ensure end user satisfaction successfully integrated service line implementation inhouse budget within timeframe contract term clause far exceeded customer service expectations managed quality assurance program including onsite evaluations internal audits customer surveys increased customer satisfaction resolving product service issues monitored social media online sources industry trends resolved type problems improved operations provided exceptional client support drove operational improvements resulted savings improved profit margins handled number calls per timeframe address customer inquiries concerns devoted special emphasis punctuality worked maintain outstanding attendance record consistently arriving work ready start immediately transported product service customer locations timeframe maintained excellent attendance record consistently arriving work time saved amount implementing costsaving initiatives addressed longstanding problems developed team communications information type meetings resolved conflicts negotiated mutually beneficial agreements parties worked type customers understand needs provide type service farmtek program manager dyersville ia 042008 102010 successfully orchestrate design implementation first statewide credentialing platform hospitals health plans provider groups minnesota manage large project related statewide implementation new service minnesota health care providers hospitals payer groups demonstrate leadership skills managing developing team projects responsible overall business performance demonstrate responsibility implementing statewide electronic credentialing program mn credentialing collaborative create maintain training materials program deliver project schedule met penetration rate goal golive responsible implementation strategic plans provide exceptional customer support related software user education project management met project stakeholders regular basis assess progress make adjustments coached team members productivity strategies policy updates performance improvement plans accomplish challenging goals maintained tight production timetables quality standards give audiences exceptional offerings interacted customers clients identify business needs requirements improved success program making proactive adjustments operations delivered training staff development change management materials process technical controls planned created tested deployed system life cycle methodology produce high quality systems meet exceed customer expectations planned executed meetings connect organizational representatives community members clients trained developed personnel improve safety employee relations resolve type issues coordinated daily tasks including recruitment office upkeep inventory maintenance evaluated provided use cases pilot type software controlled resources assets type department activities compliance industry resources standards government regulations ensured performance scheduled cost control maintaining contractual internal performance requirements supervised performed human resource management functions number subordinates developed detailed plans based broad guidance direction set oversaw yearly amount budget cover number hours new station programming performed program research analyzed data collection develop cost estimates budgets supported type type programs nurturing professional relationships community members job titles identified costs involved type type tasks keep line departmental budget designed infrastructure solutions resolve business issues improve delivery processes established implemented global security processes identified system needs designed processes support business requirements established maintained longrange plans quality assurance instituted quality systems within organization encompassing training corrective preventative action collaborated type staff define legal operational parameters participated lean six sigma events routinely looked processes apply lean concepts resolved client issues quickly using skill skill increasing customer retention rate number monitored progress programs using applying programming documents program directives funding documents program material improved revenues number implementing successful type marketing campaigns penetrated new markets executed managed assigned production programs valued number mentored led new employees enhance type program production launched quality assurance practices phase development developed organized routine special programming factoring slot timing demographics important parameters trained number type teams area expertise accomplish result directed number simultaneous projects boost business opportunities number defined systems trade secrets intellectual property classification levels types information data including privacy pci quality checked programming logs live broadcasts conformance fcc requirements avoid legal issu issues strategically balanced technology business needs organization pitched built new programming strategies oneoff feature shows boost audience interests diversify offerings developed administered project budgets created presented data using ms excel spreadsheets ms office tools met collaborated job titles uncover issues identify applicable solutions offer guidance task task ensured design operation systems complied applicable regulations orchestrated smooth efficient program development collaborating crossfunctionally across departments established team priorities maintained schedules monitored performance attained improvement technical project delivery processes leading global infrastructure engineering project management process improvement analyzed interpreted impact federal state local legislation companys internal structure structure scheduled supervised staff meetings discuss new ideas update participants program details milestones implemented executed reviews computer systems compliance state federal regulations resolved problems provided solutions customers communicating requirements subordinates addressed resolved technical financial operational concerns working team members directors healtheast care systems human resource assistant city state 011993 012008 liaison clinic staff ancillary services insurance payers provide exceptional service related contract terms participated contract negotiations insurance payers received healtheast one best aware superior customer service developed partnerships clinic leadership regarding insurance contracts changes updates collaborated healtheast billing staff insurance payers resolve claim issues responsible providers credentialing hospital clinic based providers employed contracted approximately 750 maintained electronic database oneapp credentialing documentation collaborated finance department provide proper documentation billing purposes interfaced 26 different insurance payers relates claims issues credentialing recognized superior customer service providers administrative leaders tracked information health system related joint commission affirmative action regulations maintained employee personnel files per requirements responsible payroll encompassing 700 upper management corporate employees recognized healtheast one best award superior customer service leadership