jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary claims adjuster deep experience confidential litigation claims superbly positioned investigate evaluate settle liability bodily injury personal injury medical claims property casualty insurance claims excellent abilities decipher fraudulent activities analyze data confer legal counsel communicate insurance brokers gain details processing claims strong client relations creative problem solver quick learner skills insurance policy knowledge determination succeed work history claims adjuster automobile casualty 062016 current leidos holdings inc little rock ar responsible work time every day making sure work area neat clean provided elevated customer experience generate loyal clientele greet customers calling warm friendly greeting ascertain customer wanted needed examined claims investigated insurance adjusters investigating questionable claims determine whether authorized payments payed processed claims within designated authority level entered claim payments reserves new claims computer system inputted concise yet sufficient file documentation investigated evaluated settled claims applying technical knowledge human relations skills achieve fair prompt disposal cases contribute reduced loss ratio reviewed police reports medical treatment records medical bills physical property damage determine extent liability corresponded claimants witnesses police physicians determine claim settlement denial review status resolved complex severe exposure claims using high service oriented file handling participated discussion claim committee meetings examined claims forms records determine insurance coverage referred questionable claims investigator claims adjuster investigation settlement adjusted reserves provided reserve recommendations ensure reserve activities consistent corporate policies analyzed information gathered investigation report findings recommendations conferred legal counsel claims requiring litigation interviewed corresponded agents claimants correct errors omissions investigate questionable claims investigated assessed damage property created reviewed property damage estimates verified analyzed data used settling claims validate claims settlements according company practices procedures attended mediations trials claims investigations answers average 240 calls per day addressing customer inquiries solving problems providing claim information assist taking new loss reports handling general liability first party claims document file prepare summaries determine liability fault fault claims answer attorney demands prepare suit related claim assist mentoring guiding team members need help coaching diary work take recorded statements resolve close average 100 claims per month work closely prepare litigation mediation arbitration legal counsel tracking specialists 092014 062016 fed ex corp city state answer average 100 calls daily addressing customer inquiries solving problems responsible work time every day making sure work area neat clean responsible helping customers track lost packages responsible assisting customers scheduling pickups ensuring customers packages get picked sent time directed calls appropriate individuals department managed wide variety customer service administrative tasks resolve customer issues quickly efficiently estimated freight postal rates recorded shipment costs weights negotiated arranged transport goods shipping freight companies kept records goods shipped received stored retrieved stored items trace lost shipments necessary contacted vendors claims adjustment departments resolve shipment problems contacted service depots arrange repairs customer service representative 072012 092014 sykes enterprises incorporated city state addressed customers courteously using suitable methods problemsolving skills investigated resolved customer inquiries complaints timely empathetically managed wide variety customer service administrative tasks resolve customer issues quickly efficiently directed calls appropriate individuals department asked openended questions assess customer needs learned reference applied product knowledge information developed maintained working knowledge internal policies procedures services appropriately address customer issues updated maintained database accurate customer information timely data entry maintained logs documentation detail key information regarding incoming outgoing calls remained open feedback supervisor peers build improve skills set assisted mentoring new employees training greeted customers name displayed respectful attitude helping develop rapport customer base build lasting relationships delivered personalized customer service relating questions promptly resolved basic problems customer accounts responded telephone inquiries complaints following standard operating procedures complied corporate regulatory policies regarding information confidentiality privacy utilized automated systems log retrieve call information followed customers regarding product functionality overall satisfaction maintained knowledge company products provide helpful suggestions recommendations customers provided account information customers explained bill service policies customer rights determined charges services requested arranged billing analyzed collected customer information prepare product service reports recommended improvements products services billing methods prevent future problems ged 092014 alternative unlimited adult school bartow fl aie accredited insurance examiner licensed florida insurance adjuster lines 0620 education certifications