jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary currently depositcash management operations specialist solid leadership skills dependably achieves goals also dynamic reliable worker nine years banking business cash management customer service operational experience excellent team member enjoys working others achieve goals skills strong attention detail high degree accuracy precision knowledge microsoft payroll software bachelors degree organizational leadership work history 9 years experience business banking including assisting multiple businesses payroll deposit operations specialist cash management specialist electronic banking specialist 102015 current first kentucky bank city state provides operational compliance application support needed 2 assists ctr review approval customer identification program cip program us patriot act 314a list bank secrecy act bsa 3 provides support investigations answers staff questions operational compliance legal issues assists internal operational compliance monitoring new account review selfreview audit preparation assists implementation audit review recommendations 4 assists reviewing writing operations compliancerelated procedures assists development administration bank forms assure use correct updated forms bank personnel 5 assists performs deposit operations activities involving areas account analysis customer statements debit card activities irs reporting related deposits cash internal controls ira administration rate adjustments general banking procedures 6 provides exceptional customer service bank customers employees 7 assists research discovery design line business processes current future integrations upgrades releases ensure consistent implementation ease use administration assists user support aspect application upgrades releases conversions fields customer support calls required trouble shooting internalexternal customer issues deposit applications products 8 answers telephones answers questions directs callers proper bank personnel regarding account activity balances problem resolution within given authority 9 reconciles accounts statements daily 10 assist creationupdate system generated queries 11responsible verifying reconciling outgoing wire transfers fedadvantage 12 process incoming wires customer notification 13responsible processing outgoing foreign currency wires using dual control 14 responsible processing incoming outgoing wires within banks wire policy 15 responsible making suggestions increase efficiencies identify potential risk 16 cross train areas within department 17 responsible updating job procedures current 18 responsible assisting others within department needed 19 logs achpayroll queue receive handle member department calls 20 pulls files federal reserve 21 sends files federal reserve return file 22 processes ach exception reports exceptions nsf gl tran code etc 23 processes maintain ach credit debit origination prearranged payments 24 processes ach dispute forms accordance regulation e requirements 25 processes deposit files health savings accounts hsa 26 scans necessary ach documents optical files 27 processes international ach transaction iat day ach files 28 posts acheft manual transfer payroll files within times frames required daily 29 balances reconcile ach gl 30 handles member inquires received fax email 31 processes file acheft returns stop payments 32 maintains set payroll sources member accounts 33 interfaces payroll agencies companies provide cu service 34 completes member account corrections andor adjustments teller supervisorbranch service leaderfinancial service leaderservice excellence coordinator 102011 102015 regions bank city state 1 monitored key performance metrics 2 opened new customer accounts including checking savings lines credit 3 scheduled staffing multiple branch locations 4 managed opening closing times main branch 5 processed sales referrals promoted bank services products resulting 20 branch sales increase 6 balanced daily cash deposits bank vault inventory zero error rate assembled instore marketing displays 7 adhered regions bank security audit procedures 8 reported daily averages shortages operations department maintained confidentiality bank records client information 9 delivered prompt accurate excellent customer service 10 evaluated employee performance 11 reconciled branch accounts 12 worked branch manager ensure employee providing excellent customer service 13 coached employees needed cashier gardening customer service representative 052009 102011 walmart supercenter city state 1 greeted store customers promptly 2 responded questions knowledgeable service 3 kept showroom professional neat times 4 delivered products customers timely manner 5 evaluated competitors performed market research 6 maintains area responsibility accordance company policies procedures properly handling claims returns zoning area arranging organizing merchandisesupplies identifying shrink damages ensuring safe work environment 7 operates equipment cash registers related tools process customer purchases using appropriate procedures different payment types items sold processes customer transactions operates register equipment meets frontend performance goals bags items customer places items customer cart following shrink safety procedures education finance economics business administration computerized accounting specialist training accounts receivable management course coursework selling skills techniques consultative selling coursework public relations strategic leadership course operations quality management coursework march 2016 bethel university mckenzie tn gpa 5 high school diploma may 2008 graves county high school mayfield ky coursework included finance advertising marketing technology organizational leadership