professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom business analyst 3 years experience overall business analyst servicenow expert business systems requirements user acceptance testing enduser training accomplished leveraging past lessons inform future decision making seasoned collaborator experienced meeting needs improving processes exceeding requirements team environments diligent worker strong communication task prioritization skills detailoriented team player strong organizational skills ability handle multiple projects simultaneously high degree accuracy organized dependable candidate successful managing multiple priorities positive attitude willingness take added responsibilities meet team goals seek maintain fulltime position offers professional challenges utilizing interpersonal skills excellent time management problemsolving skills proactive leader 2 years management experience small startup business environments effective driver product development lifecycle concept delivery communicative collaborative proven history improving business operations support corporate growth revenue skills billing procedures strategic thinking strategic partnership marketing campaigns project management leadership competency customer service process improvement project finance sales presentation product development customer satisfaction customer service assistance work history business analyst 032020 current arup group san francisco ca seo strategies staff training webbased reporting tools inventory control processes team goals management skills team member development microsoft office sql sap consulting applied honed problemsolving skills analyze resolve issues impacting business operations goal achievement conducted interviews key business users collect information business processes user requirements analyzed key aspects business evaluate factors driving results summarized presentations analyzed open orders backlog sales data provide sales team insights improved business direction prioritizing customers implementing changes based collected feedback delivered analysis market sales consumer trend impact long shortterm strategies generated business intelligence reports inform strategic decisionmaking performed gap analysis identify areas improvement drafted reports company financial metrics assess successes account deficiencies developed maintained data warehouses data marts support business operations deployed predictive analytics models forecast future trends created data models support decisionmaking processes developed customized reports summarizing presenting data visually appealing format implemented business intelligence solutions increase operational efficiency analyzed data identify root causes problems recommend corrective actions identified patterns trends large data sets provided actionable insights utilized data visualization techniques present explain complex data sets designed developed data pipelines acquire clean process data created dashboards monitor track key performance indicators project manager 092018 022020 neogenomics laboratories chicago il achieved project deadlines coordinating contractors manage performance met project deadlines without sacrificing build quality workplace safety planned designed scheduled phases large projects developed initiated projects managed costs monitored performance identified plans resources required meet project goals objectives managed projects procurement commission provided detailed project status updates stakeholders executive management drafted project reports identify successful outcomes insights future recommendations coordinated crossfunctional teams resolve project issues mitigate risks negotiated managed thirdparty contracts related project deliverables coordinated material procurement required services projects within budget requirements reported regularly managers project budget progress technical problems provided detailed technical operational direction project challenges consistently meeting deliverables according deadlines facilitated workshops collect project requirements user feedback verified quality deliverables conformance specifications submitting clients developed implemented project plans budgets ensure successful execution maintained open communication presenting regular updates project status customers tracked project team member performance closely quickly intervene mistakes delays sourced vetted managed vendors needed accomplish project goals scheduled facilitated meetings project stakeholders discuss deliverables schedules conflicts monitored project progress identified risks took corrective action needed analyzed project performance data identify areas improvement team leader manager 022017 042018 fedex cross border northborough identified corrected deficient performance behaviors achieve maximum productivity led employee relations effective communication coaching training development increased productivity 85 revenue streams 85 effective change management practices drove performance staff creating incentives positive work atmosphere administering recognition rewards programs administered monthly annual reviews direct reports set clear measurable goals action plans followup procedures stayed calm collected logical stressful moments identify implement optimal solutions resolved customer service issues finding immediate solutions increasing customer confidence decreasing escalations executive office recruited trained highperforming team members maintaining optimized customer service established maintained performance quality service standards professional customer care analyzed team performance data provide meaningful insights enabling informed decisionmaking delivered regular team meetings aligned work towards common goals implemented training programs maximise team member development potential coordinated team collaboration share ideas build best practices facilitated meetings communicate team performance goals results cultivated positive productive team environments resolving conflicts quickly used industry expertise customer service skills analytical nature resolve customer concerns promote loyalty assisted organizing overseeing assignments drive operational excellence developed detailed plans based broad guidance direction launched quality assurance practices phase development improved staffing busy periods creating employee schedules monitoring callouts identified communicated customer needs supply chain capacity quality teams established team priorities maintained schedules monitored performance trained personnel equipment maintenance enforced participation exercises focused developing key skills education bscmsc computer science indiana university purdue university indianapolis indianapolis bachelor science biotechnology 042018 ekiti state university ekiti state nigeria hs diploma science 072014 fggc akure nigeria certifications pmp project management professional languages english negotiated