jim miles attentive technician extensive knowledge various operating systems technician 4 years experience providing diagnosis troubleshooting assistance resolving complex system errors skilled security backup networking additional support troy ny 12180 2228022088 jimmilesgmailcom work experience technician texconn corp apr 2019 present perform diagnosis provide maintenance mac windows computer systems hardware performance network connections software updates assisted malfunctions troubleshooting quickly accurately 50 clients weekly resulting average client satisfaction rate 98 improved performance 15 configuring new systems upgrade os 40 45 better network connection technician assistant networkz feb 2017 mar 2019 installed updated data storage uptodate hardware software data assisted troubleshooting hardware servers supported technicians resolve clients requests within reasonable amount time replaced damaged hardware 100 clients skills hard skills active directory vendor management backup recovery system analysis system build soft skills critical thinking problem solving methodical communication adaptable firewalls hardware configuration network management network administration network security organized integrity multitasking collaborative education bs information technology web science rensselaer polytechnic institute 20132017 certifications comptia certified microsoft certified professional cisco certified network associate