roy heller 882 dudley islands chicago il phone 1 555 598 3569 experience thiel greenfelder kuhlman detroit mi manager aviation manage mentor motivate support aviation team 112017 present manage build airline relationships ensuring titan retains key customer status relevant contracts place provide range flying program requested product team based excellent knowledge routes airline likely rates available point flights come range flights come range source negotiate best rates primarily group fares cover active products manage amadeus paxport systems relationships seeking process improvement automation reducing cost improving service stakeholders oconnerswift detroit mi manager aviation 082010082017 experience construction large civilstructural andor industrial projects specifically related aviation construction familiarity various construction management database systems used engineering construction support work closely ground product commercial teams ensure titans products always commercially operationally successful lead aviation function crisis operational change support areas business maximise every sales opportunity ensuring aviation team always provides exceptional internal customer service education baylor university bachelors education skills proven track record leading aviation department direct airline relationships excellent knowledge amadeus gds aggregator related aviationbased systems experience group booking would advantageous strong understanding scheduled low cost charter aviation markets excellent communication numerical leadership skills advanced knowledge iata regulations knowledge far part 522451 cpps certification desirable project management knowledge skill set desirable