jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary personable dedicated employee extensive experience health insurance industry solid team player upbeat positive attitude proven skill establishing rapport clients motivated maintain customer satisfaction contribute company success articulate enthusiastic resultsoriented demonstrated passion building relationships cultivating partnerships growing businesses see 2 year gap employment history caring mother stage 4 cancer diagnosis skills google suites epic salesforce zendesk zoom skype attention detail flexibility critical thinking skills communication skills organizational skills analytical methodical verbal written communication customer service customer service support microsoft windows office collaborative team player account administration service schedule coordination attention detail multitasking prioritization teamwork collaboration documentation development excellent positive attitude online chat support time management highly professional problem solving friendly patient data entry call documentation deescalation techniques efficient detailoriented customer account management crm software needs assessment interpersonal skills experience product specialist 022016 072021 verisk analytics create maintain customer account information database second level troubleshooting customers internal external consult designers cabinet maker customers specifications custom cabinetry maintained positive working relationship fellow staff management answered user inquiries resolve computer software hardware operation problems asked probing questions determine service needs accurately input information electronic systems deescalated problematic customer concerns maintaining calm friendly demeanor used proven techniques deescalate angry customers telephone interactions developed strong customer relationships encourage repeat business improved customer service wait times mitigate complaints mentored new employees procedures policies maximize team performance remained calm professional stressful circumstances effectively diffused tense situations answered inbound calls chats emails facilitate customer service account manager 032011 082015 augmedix il consulted insurance agents group sizes 2 plus servicerelated issues renewal information organize present benefit information employees worked directly groups agent representation things related group health policy manually processed groups renewals creating letters spreadsheets completing paperwork related group renewal deescalated customer interactions providing alternative tactics solving problems satisfying customer needs drove sales company products services meeting customers using strategic organized approach kept accurate records pertaining inventory account notes documenting contract updates renewals renewed existing accounts cementing trusting relationships customers sales 031998 042011 leeco steel llc lead management 6 months sold various products explaining unique features educating customers proper application usage assessed customer needs provide assistance information product features inside sales representative 8 outside sales representative 4 years account management 2 years worked fellow sales team members achieve group targets answered product questions uptodate knowledge sales promotions maintained knowledge current promotions exchange guidelines payment policies security practices achieved repeat business referrals personalized services counseled prospects policyholders coverage limits regulations remained current latest industry trends gaining comprehensive knowledge financial insurance products services best practices followed customers check changing needs propose new offerings evaluated customer desires budgetary constraints pick best policies data entryclaims specialist 071993 032011 humana responsible data entry claims data claims payment specialist 2 years manually processed claims verified benefits providers united way loaned executive 6 months worked local united way fundraising campaigns local businesses reviewed updated account information company computer system reviewed source documents locate required data entry exceeded quality goals support team productivity interviewed claimants medical specialists employers determine pertinent claim information investigated questionable claims determine payment authorization gathered information various third parties determine claim acceptability obtained necessary information complete proper evaluation injury claims high school diploma 031990 mount horeb high school mount horeb wi education training