experience education skills jamir kautzer 220 candace rapid philadelphia pa phone 1 555 816 0821 call center sales manager new york ny 102014present coach supervisors employees provide feedback including development performance improvement plans disciplinary notices manage overall direction development performance department analyze results trends develop individualized coaching plans improve performance coach develop management level professionals order achieve optimal performance manage supervisors sales team performance sales metrics time management attendance policy compliance manage performance operations high performance sales team lead reward recognition programs team develop formally counsel employee performance conduct faircall center salesservice agents boston 122011082014 participate ongoing training coaching development programsclasses provide exceptional customer service professionalism customers every day continuously improve quality service well product knowledge provide customers highest levels service professionalism courtesy meet periodically peers supervisors regarding sales performance goals metrics bilingual plus use computer systems obtain relay information price location size call center sales supervisor boston 092007092011 coach employees provide feedback including development performance improvement plans disciplinary notices manage agents sales performance sales metrics time management attendance policy compliance provide regular feedback identify coaching opportunities manage teams progress manage team 18 22 consultants unionized workforce manage team 1525 consultantsunionized workforce analyze call center metrics develop individual performance action plans develop train sales agents various telephone sales techniques sales behavior drive maximum performance university alabama bachelors degree administration ability supervise workflow focus quality results ability delegate positive style thorough follow skills detailorientation efficient focus work activities ability work independently ability handle fasterthanaverage pace activities positive teambuilding skills persuasive selling communication skills prior management experience experience phoneinternet lead solicitation sales