jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary resultsfocused pharmacy technician professional strength customer service data entry shipping transplant drug compoundingsuspending proactive leader strengths communication collaboration proficient leveraging pharmacy technician skill based knowledge promote accurate quality service adept managing concurrent objectives promote efficiency influence positive outcomes skills point sale systems proficiency proper labeling procedures ordering stocking medications stocking shelves troubleshooting malfunctioning equipment verifying orders data entry verbal written communication answering routing calls customer service experience pharmacy technician 112011 current pine belt mental healthcare resources bay st louis ms patient profile setup detailoriented prescription filling labeling equipment cleaning maintenance payment processing resolving customer issues problemsolving skills insurance verification workflow optimization cash register operations teamed peers technicians pharmacists prioritize complete orders created new customer profiles updated demographics allergies new medications pharmacy computer systems assisted pharmacist clearing high volume prescriptions responded customer questions interpreted processed medication orders supervision pharmacist transmitted claims insurance companies payment reconciled eobs maintained strict patient confidentiality adhere hipaa regulations avoid data compromises verified patients identities pickup prevent sale wrong medications performed wide range pharmacy operations strong commitment accuracy efficiency service quality completed filed patient paperwork updating records system insurance carrier changes allergy information worked insurance companies process claims resolve problems obtain payments established updated patient profiles medications insurance details adhered infection control policies procedures prevent spread disease compiled customer demographic allergy medical history background received reviewed dispensed labeled 150 prescriptions daily participated prescription pharmaceutical overthecounter product inventory audits entered patient medication information qs1 generate prescription labels customer service representative 112011 current cintas corporation laurel ms promoted high customer satisfaction resolving problems knowledgeable friendly service remained calm professional stressful circumstances effectively diffused tense situations demonstrated excellent communication skills resolving product consumer complaints assisted customers making payments establishing payment plans bring accounts current provided outstanding service new longstanding customers attending closely concerns developing solutions asked probing questions determine service needs accurately input information electronic systems escalated customer concerns issues requirements supervisors immediate rectification developed strong customer relationships encourage repeat business made outbound calls obtain account information answered incoming calls emails providing frontline customer support assistance product service transactions set activated customer accounts shipping receiving associate 112011 current parkerhannifin corporation maryland heights mo checked customer orders labeling documentation prior shipment avoid delays rejected deliveries containing damaged items shortages corresponded shipper rectify issues communicated carrier representatives follow specific procedures make special delivery arrangements checked items shipped work orders confirm correct quantities destination routing organized deliveries sorting stocking receivables maintained inventory shipping materials supplies prepared documentation track report damaged missing items tracked inventory levels handling aspects shipping receiving kept accurate records contacted vendors information inbound outbound shipments logged inbound outbound discrepancies wrong products incorrect quantities damages education training certified pharmacy technician pharmacy technician 052012 ayers career college shreveport la high school diploma 052002 northwood high school shreveport la additional information skilled preparing transplant medication compoundingsuspending certifications certified pharmacy technician certification board ptcb