help desk resume sample 123 address city state zip code xxx xxxxxxx youremailcom help desk specialist 6 years handson experience delivering technical support managing operations supporting users variety technical issues skilled aligning enduser needs long term resolutions complex challenges professional discovery benefits fargo nd experience help desk specialist august 2016present conduct troubleshooting resolve itrelated application issues 2000 users consistently meet call handling goals closing average 47 calls per day 80 first call resolution ratio developed implemented efficient ticketing system monitor incoming service desk tickets track incidents troubleshoot issues provide clients information available upgrades troubleshoot computerrelated problems internal external clients administer aspects active directory group policy creating managing enduser accounts using active directory tie national llc aurora il help desk specialist july 2013august 2016 diagnosed resolved range software hardware connectivity issues delivering technical training hardwaresoftware endusers acted single pointofcontact managing telecommunications data networking technology services installation maintenance delivered support multimillion dollar corporations franchises remotely dispatching subcontractors field grew franchise account base 20 working directly franchise owners repaired emergency networking issues 247 remote support avoid potential loss revenue franchises corporations education los medanos junior college pittsburgh ca associate computer science may 2011 honors cum laude gpa 3640 additional expert microsoft office word excel powerpoint skills proficient helpdesk ticket system service remedy manage engine understanding tcpip lanwan technologies 123 address city state zip code xxxxxxxxxx youremailcom