jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary seasoned business analyst offering 3 years industry success expert business systems requirements user acceptance testing enduser training accomplished leveraging past lessons inform future decision making wellversed building positive relationships customers stakeholders strong requirements gathering scope development inventory coordination abilities skilled overseeing complex highvalue technical projects excellent planning competencies hardworking project manager gifted performance specification reviewing designs meet client expectations engaging personable professional monitors work quality manages key milestones delivers exemplary customer service exhibits excellent technical skills using project management methodologies database tools increase productivity quality throughput skills strategic planning data analysis webbased reporting tools revenue development business process mapping agile expertise data migration production support project management quality assurance waterfall methodology technical analysis work history 052017 032019 business analyst f45 training austin tx reviewed files records documents obtain business information key data informing responses development requests drafted quarterly yearly reports company financial metrics assess successes account deficiencies conducted interviews key business users collect information business processes user requirements synthesized current business intelligence data produce reports polished presentations highlighting findings recommending changes documented business processes analyzed procedures align changing business needs mapped current business operational processes recommended areas improvement tracked feedback levels researched resolutions common concerns coordinated data migration consolidation efforts compiled research data gave professional presentations highlighting finds recommended optimizations gathered documented modeled data assess business trends evaluated current processes develop improvement plans organized daily tasks better efficiency use resources 022015 032017 aws cloud engineer pearson tampa fl built maintained network infrastructure consisting windows linux virtual products experience automation installation overall configuration management servers using chef aws experience automation installation overall configuration management servers using chef aws experienced cloud application server virtualization using aws amazon web services experienced cloud application server virtualization using aws amazon web services administering supporting va7400 storage virtualized servers using docker test environments devenvironments needs also configuration automation using docker containers diagnosing system hardware software problems using advanced rootcause analysis managed use various types databases configured installed upgraded new ones 022010 112014 service desk analyst flynn restaurant group leawood ks diagnosed resolved user system functionality issues enable completion desired operations attended weekly team meetings enhance product service knowledge gain insight beneficial issue resolution strategies identified system hardware network infrastructure connectivity issues prevented execution user initiated tasks responded user operational issues desktop computers laptops mobile electronic devices enable problem resolution engaged user support interactions via telephone chat email platforms entered service tickets incident tracking systemservicenow facilitate faster problem identification resolution supervised 30 administrative team members provided constructive feedback resulting higher morale increased employee retention addressed user customer service concerns decided escalate problems specialist team members resolved common user concerns utilizing preset issue resolution scripts education 022015 bachelor science business administration adekunle ajasin university ondo nigeria 022020 master science project management walden university minneapolis mn 122020 master science information technology project management western governors university salt lake city ut affiliations project management institute national association black accountant american redcross association member honors society certifications project management professional pmp information systems management digital transformation ibmi certified scrum master certified amazon web services cloud computing practitioner information technology infrastructure library itil innovation management ibmi