professional profile jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom continue work information technology field developing skills information systems networking qualifications guest services inventory control procedures merchandising expertise relevant experience experience information technology specialist 042015 current st marys county public schools loss prevention cash register operations product promotions set maintained network infrastructure wired wireless configuration setup maintained users computers including hardware software set assisted users email accounts maintained security networks company users could access network setup configured users android phones could access companys resources maintained security companies machines computer technical specialist 092007 012014 custom computer specialists inc new hyde park set maintain software faculty staff computers windows mcintosh environment troubleshoot software hardware problems users machines check network connectivity issues client side set maintain printers scanners fax machines staff faculty students configure setup pdas faculty staff help maintain lab computers windows mcintosh environment including hardware software printing issues assist network administrators setting maintaining network assisting network issues including routers switches servers included dhcp server domain controllers using active directory layer 3 thru 5 switches captured pushed images workstations ghost server pushed software packages users machines using kbox server maintaining classroom projectors connected smart board including attached devices installing troubleshooting software hardware issues school engineering applied science serve primary contact vendors maintain licenses maintain license server keep software operational set maintain intermapper monitored switches servers lab workstations real time see machines running set virtual machines installed software client machines set configured polycom qdx 6000 video tandberg conferencing machines set brought conference calls senior computer network support technician 112001 092007 city state provide statewide data telecommunications thesite problem analysis resolution consultation hardware software installations technical guidance support personal computing equipment provide local wide area networking support included router switch server router configurations installations problem resolutions troubleshoot network components including routers switches servers patch panels analyzing diagnosing network correct topology protocols configurations install maintain video conferencing systems included meeting point diagnosed fixed problems computers may experiencing including network software hardware issues junior network administrator 091999 112001 na city state performed installation removal programs network teaching testing facility assigned rights permissions users servicing network troubleshoot hardware well software problems network also configured ip addresses dynamically statically new machines network using dhcp server maintaining compatibility new hardware software network included routers switches servers well workstations reorganized lans insure speed performance installed maintained wiring network education comp course windows 7 course comptia network course comptia security course windows server 2012 class ccna class certified ethical hacker class comptia network certification comptia security certification comptia certification mcse microsoft certified professional systems engineer 2003 ccna cisco certified network associate 1988 northern virginia community college virginia commonwealth university gpa deans lists gpa 34 deans lists gpa 34 education biology general science 1982 george mason university fairfax city education biology general science bs biology 15 biology nvcc alexandria aas networking 06252001 nvcc alexandria aas microcomputer specialization 06252001 virginia commonwealth university richmond affiliations skills certification active directory ccna cisco certified network associate hardware consultation client dhcp email fax machines ghost ip lans access microsoft certified professional mcse windows 7 windows network networking networks printers problem analysis resolution protocols real time router routers scanners servers switches switch systems engineer teaching telecommunications phones troubleshoot troubleshooting video video conferencing windows server wiring