jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary enthusiastic team member eager contribute business success experience providing quality work exceed expectations brings reliability combined focus customer satisfaction teamwork skills operations oversight financial leadership workforce management customer service data management staff development salesforce management education training simpson university redding ca bachelor science psychology honor roll spring fall semesters 2004 spring fall semester 2005 deans list honoree spring fall semesters 2004 2005 student senate member 2006 386 gpa major psychology argosy university phoenix az bachelor arts psychology deans list honoree fall 2013 spring 2014 fall 2014 minor forensic psychology experience glacier bancorp operations manager belgrade mt 052022 current managed scheduling training inventory control delivered positive customer experiences implementing effective quality assurance practices implemented policies standard operating procedures managed quality customer service logistics guided employees understanding meeting changing customer needs expectations motivated evaluated personnel performance improvement goal achievement conducted employee observations documented findings tracked replenished inventory maintain par levels 7eleven inc karaoke dj south padre island tx 042018 current developed eventspecific playlists aligning music event functions performed sound checks verify proper equipment operation set operated audio video equipment diverse events accepted song requests event guests communicated venue owners event attendance determine music preferences scheduling anticipated engaged guests group dances competitions games demonstrated selfreliance meeting exceeding workflow needs provided excellent service attention customers facetoface phone conversations exceeded customer satisfaction finding creative solutions problems safeway assistant store manager davenport wa 062018 082019 assisted overall daytoday operations store including continuous development effective store associates achieve desired sales results set schedules delegated assignments based team member strengths optimize floor coverage service levels helped team members deliver polite positive service every customer closely monitoring behaviors offering constructive guidance improved efficiency supervising daily staff assignments tasks including food costs labor costs service times recruited interviewed hired individuals demonstrating passion dedication added value team encouraged professional growth talent development associates increase performance areas handled scheduling store shifts across 7day work weeks ensure proper staffing times achieved quarterly sales budget targeted goals resulting store bonuses performed daily activities timely manner including managing housekeeping inventory needs store processed credit debit card payments returned proper change cash purchases replenished merchandise welcomed customers responded questions maintained overall presentation store minimized waste expense tracking effective cost control strategies ensured proper organization store responded customer complaints answered questions quickly completed frequent walkthroughs directed team members correct issues impacting store appearance professionalism mentored team effective upselling crossselling techniques cato fashion second assistant manager city state 012017 052018 monitored supplier operations verify quality delivery schedule conformance contract specifications upheld internal standards productivity goals meet store sales email membership online sales targets inputted customer data store system safeguarding financial personal information avoid breaches extended existing customer relationships extensive communication triedandtrue marketing strategies market automated office operations managed client correspondence tracked records managed daytoday operations including supervision assignment delegation fourmember team completed thorough opening closing shift change functions maintain operational standards day remained calm professional stressful circumstances dealing unhappy customers effectively diffusing situations blue phoenix project board member city state 102011 122015 worked closely stakeholders immediately address issues implement effective solutions managed company key accounts promote ongoing project profitability superior customer satisfaction provided organizational leadership collaborated executive partners establish longterm goals strategies company policies administered daytoday operations including accounting budget management business development performance metrics customer service bluenose soccer inc secretarytreasurer city state 122009 012015 created maintained spreadsheets developed administrative logistical reports received routed incoming calls correspondence promote timely communication maintained office supplies checking stocks placing orders composed proofread distributed clean professional business correspondence internal team communications processed accurate payroll two staff submitted direct deposits quickbooks pro created agendas took minutes prepared documents meetings set maintained physical electronic filing systems managed anticipated clerical needs company employees including copying faxing file management assisted administrative tasks including filing answering phones updating customer accounts contacted noncompliant accounts discuss payment options designed formatted financial reports internal external users reviewed account reconciliations journal entries resolved discrepancies maintain record account accuracy managed accounting payroll financial reporting activities oversaw financial reporting accounts payable receivable asset coordination account management budgets managed daily accounting operations including closing reporting reconciliation functions compiled prepared filed federal state tax returns compliance regulatory standards produced financial reports audit documentation facilitating internal external auditing oversaw monthend closing process prepared financial statements managed advanced reconciliations assured corporate income tax compliance maintain accurate completion corporate income tax returns including application favorable tax codes administered payroll employees oversaw corporate payroll reconciliation tax activities