professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom forwardthinking team leader looking contribute 10 years customer service skills help grow individual company skilled operating departments efficiently meet goals continuing proactive hardworking focused continuous operational improvement applying exceptional planning problemsolving abilities toward enhancing business plans daytoday activities resultsdriven resilient developing teams bringing solid understanding industry trends excellent communication skills talent spotting areas need improvement implementing changes strategic approach remaining extremely passionate eager help team achieve company goals collaborative leader dedication partnering coworkers promote engaged empowering work culture documented strengths help building maintaining relationships diverse range stakeholders dynamic fastpaced settings skills critical thinking collaboration professionalism team leadership emotional intelligence networking data analysis enthusiasm ethic agility adaptability originality work history operations manager 122021 current sears hometown outlet winter park flloomis ca established positive effective communication among unit staff organization leadership reducing miscommunications missed deadlines set enforced optimized internal policies maintain responsiveness demands devised processes boost longterm business success increase profit levels prepared tax title documents submit legal transfer work dmv organized prepared tax title documents transfer ownership property processed liens managed oversight insurance related possessions filed office related paperwork including invoices checks mtd reports payroll partnered vendors suppliers effectively manage budget assisted recruiting hiring training team members ordered parts customers shop supplies oversaw part ordering invoicing handled tracked 100 part inventory returns greeted registered customers requiring service directed automobiles service garage answered service department phone responded promptly questions messages implemented new programs help shop efficiency invoicing production operations support 042021 012022 hei hotels resorts braintree maclearwater fl resolved issues quickly maintain productivity goals organized work meet demanding production goals matched purchase orders invoices recorded necessary information identified fraud reported suspected cases appropriate contact supported management processing invoices documents consistent ontime delivery reconciled account information reported figures general ledger comparing bank account statement month maintained account accuracy reviewing reconciling checks monthly assessed data information verify entry calculation billing code accuracy gathered evaluated summarized account data detailed financial reports input 75 daily key codes check locked accounts assisted checking merchant gateways processors front desk manager 092020 042021 abm deltona flst petersburg fl greeted visitors customers upon arrival offered assistance answered questions build rapport retention responded telephone email inperson inquiries regarding reservations hotel information guest concerns resolved guest issues rooms reservations knowledgeable friendly service oversaw fastpaced front desk operations guests needs busy facility handled tasks responsibilities front office employees periods understaffing greeted guests front desk engaged pleasant conversations managing checkin process resolved guest complaints addressing issues rooms promptly created lasting relationships guests built loyalty drove hotel revenue kept accounts balance ran daily reports verify totals implemented new procedures help efficiency accountability handled 100 cash deposits shift accuracy correct reporting coordinated room service housekeeping maintenance security meet guest needs increased guest satisfaction brand standard 10 within first month employment manager duty 032017 072020 wingate wyndham city statemissoula mt responded customer concerns providing friendly knowledgeable support maintaining composure professionalism trained employees essential job functions handled employeerelated issues improve performance professional conduct attendance reliability initiated plans improve customer relations quality standards service efficiency developed schedules 15 employees per shift adhered brand standard guidelines maintain total compliance booked large groups weddings seminars conferences events providing best available room rates participated financial activities setting room rates establishing budgets allocating funds departments oversaw daytoday operations 150room hotel staff 50 employees consistently worked upwards 10 hours shift remaining call mod weeks education associate science sport management 062025 southern new hampshire university hooksett nh 375 gpa freshman honors relevant coursework applied statistics microeconomics professional development sport marketing sport society ethics high school diploma 052016 sentinel high school missoula mt member nhs member decca lettered varsity volleyball choir president lettered choir ranked top 10 class 38 gpa active student government leadership certifications first aidcpr certified servesafe certified microsoft word certified food alcohol ihg certification cfdr certified cfom certified