summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom certified nursing assistant 8 years work fastpaced environment handling confidential paperwork administering medication providing quality patient care reliable customer service representative extensive track record demanding sales account management environments strong presenter communicator problem solver working effectively productively diverse customers individual needs technologicallysavvy bank associate proven customer service time management multitasking abilities attentive customer needs ready break technical problems develop effective solutions skills medical terminology knowledge experience patientfamily focused documentation first aid emotional support vital signs osha regulations call center operations balance verification reconciliation data security validation transaction error identification problemsolving account services attention detail customer serviceoriented information processing product service sales hipaa compliance medication administration expert range motion remote desktop services support honest dependable fraud detection troubleshooting diagnosing customer service support multitasking prioritization technical troubleshooting customer relations quality control banking customer service representative total system services inc ks state pleasant personable identity verification balance transfers time management account security 012022 current supported customer service goals enhanced relations friendly knowledgeable positive communication delivered fast friendly knowledgeable service routine questions service complaints provided outstanding service new longstanding customers attending closely concerns developing solutions assisted customers person via telephone reorder checks provide bank statements account balances assisted members managing online services achieving daily banking needs promoted high customer satisfaction resolving problems knowledgeable friendly service communicated customers identify issues walk solutions initiate corrective actions restore service functionality received inbound phone calls customers provide firstlevel support remotely troubleshoot issues service equipment customer accounts documented updated case notes customer work order maintained compliance established updated policies procedures minimal supervision worked supervisors via live chat address customer inquiries technical issues beyond scope expertise consulted via telephone understand user problems run testing scripts ask probing questions locate root causes nlose technician mercy healthcare creve coeur mo 062016 122018 took patients blood pressure temperature pulse documented height weight assisted patients shaving bathing oral hygiene promote healthy habits overall wellness engaged patient family friends provide courteous visit experience documented patient intake dietary requirements aided feeding monitoring documented information patient charts communicated status updates interdisciplinary care team looked physical emotional symptomatic changes patient condition obtained necessary care medical concerns assisted patients ambulation moved one place another pushing wheelchairs turned repositioned bedridden patients promote blood flow prevent bedsores used mobility devices transport patients protected promoted patient rights assisted individuals achieve maximum independence modication aidenurse aide affinity living group burgaw nc 112014 062016 monitored vital signs medication administration quickly identify complications greeted patients families enthusiastic compassionate attitude establish longterm professional relationships maintained medication stock cleaned patient rooms equipment assessed patient needs response medications observed patient vital signs medication reactions reported health concerns behavioral changes planned optimal meals based established nutritional plans organized administered medications schedules alleviate symptoms improve quality life monitored client behaviors emotional states reporting concerns case manager documenting information files interacted patients games fun activities boost mood improve overall memory monitored medications patients various conditions kept watchful eye side effects modication aide 052012 122014 alpha house city state helped clients stay happy healthy providing mental emotional support monitored vital signs medication administration quickly identify complications greeted patients families enthusiastic compassionate attitude establish longterm professional relationships maintained medication stock cleaned patient rooms equipment assessed patient needs response medications observed patient vital signs medication reactions reported health concerns behavioral changes organized administered medications schedules alleviate symptoms improve quality initiated oxygen administered lifesaving drugs emergency obtained recorded reported patient vital signs medication administration safely accurately prepared medications sterilized products using proper techniques calculations standards precautions documented information patient charts communicated status updates interdisciplinary care team leveraged medication expertise accurately enter medications supplies computer system education training ged germanna community college fredericksburg virginia nurse aidemedication aide premiere medical career educators nlosing assistantmedication aide virginia richmond 012016