jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary resourceful network engineer 3 years onsiteremote network management support services experience develops implements initiatives foster corporate objectives proven history providing supplemental total management support systems successful establishing maintaining networks servers strong aptitude identifying solutions solve client challenges skills automation tools scripting hardware software configurations network operations technical infrastructure migration infrastructure planning design team building problem resolution organization communications team management customer service microsoft 365 education training devry university villa park il associate science information technology south puget sound community college olympia wa 022009 ged certifications comptia technician experience adcom network operations center engineer norcross ga 122018 current monitored incident alert systems normal hours afterhours periods alerting appropriate departments personnel malfunctions incidents trained educated endusers nortel avaya siemens microsoft cisco nec systems introduced selfhelp resources triaged incoming support tickets prioritizing requests based severity potential operational disruptions installed maintained voiceover ip vtc devices checking customer availability various networks tracked network telephony devices performance load threshold metering maintained production network according company slas fulfill agreedupon client specifications collaborated 8 teams support new network installation crossfunctional solutions alignment business strategies conducted scheduled maintenance nightly weekly monthly nonpeak hours uninterrupted service determined network devices including firewalls routers switches wireless access points malfunctioning immediately applying troubleshooting methods resolution engaged oncall rotation provide consistent service 500 customers monitored performed hardware software upgrades network servers including operating systems applications responded approximately 30 user support calls week regarding network issues correct problems check functionality resolutions document support best buyitaudio visual technician burbank ca 082017 122018 supervised crew audiovideo installation team members including subcontractors designed implemented enterprise grade unified networking infrastructure campuss 9 buildings including wall cabling wireless access points av integration integrated professional audiovideo systems provided technical assistance resolve issues evaluated circuit boards component level using variety instruments resolve issues employed best practices safety protocols equipment installations including projectors speakers transported installed equipment live events including weddings concerts followed specifications pull terminate cables executed supervised rack fabrication serviced maintained audiovisual systems according project guidelines managed daytoday av operations supervising equipment removal return collaborated production staff deliver exceptional performances designed installed custom audiovideo systems meet customers unique requirements maintained av inventory supplies performing monthly assessments placing orders new equipment lowes companies inc delivery helper city state 052016 082017 maintained installation delivery equipment using troubleshooting methods keep functional shifts maintained accurate order shipment forms inventory documentation facilitate timely material flow moved inventory items using forklift equipment safely prevent accidents mishaps planned followed direct route save time mileage company trucks secured items truck strapping protective padding protected items wrapping cling film padded moving blankets tape optimized project completion time multitasking duties using heavy equipment considered individual product requirements accessibility needs maximize efficiency warehouse storage areas exceeded specific team goal partnering staff share implement best practices juggled shift duties prioritizing immediate tasks streamline operations unloaded cargo mechanized equipment enable receipt preordered inventory followed customer instructions placement items special considerations handling activities honors