jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary focused customer service agent looking new challenge resultsdriven environment expertise includes solid experience defining analyzing customer requests resolve issues accurately quickly high first contact resolution rates data entry equipment setup maintenance creative problem solving good listening skillsquick learnerms office proficiency technical support call center customer care skills microsoft office microsoft windows support microsoft excel live chat customer service verbal written communication work history member advocate 062022 122022 aetna inc helping members solve problems loans claims billing issues concerns related coverage authenticate information provided purposes funding consumer shortterm personal loans documentingnotating account information resolving conflicts negotiating others obtaining confidential information communicating supervisors peers positive fashion evaluating information determine compliance standards customer service representative 032021 052022 systemax inc responding calls emails chats customers questions assisting website application related issues answering questions regarding products services customer may documenting customer interactions client system thoroughly using proper spelling grammar punctuation transferring data documents clients system making outbound calls collect customer information missing applications needed enrollment specialist 052020 122020 childrens hospital philadelphia received inbound calls makes outbound calls qualified leads generate student enrollment applications utilizing interpersonal product knowledge skills students parents responsible adults enrollment responsible achieving quality assurance targets client satisfaction student retention enrollment targets communicate families throughout complete enrollment process lead inception student enrollment student retention communicated effectively via telephone email person prospective customers customer service representative 082019032020 systemax inc keep records customer interactions process customer accounts file documents responsible maintaining high level professionalism clients working establish positive rapport every callers customer accounts recording account information managed customer accounts responded inquiries issues collected documented orders assisted customers via live chat acted first point contact set appointments prospective clients answered phone calls answered questions potential customers general clerk ii 032016 072019 chickasaw nation industries answered incoming phone calls behalf client provide accurate appropriate information callers assist customers researching issues exploring answers providing information alternative solutions responded average 8090 calls behavior helpline shift educated customers use company systems complete forms obtain desired services quickly accurately answered customer questions suggested effective solutions resolved issues increase customer satisfaction 97 technical support representative 012013 122015 adt security services delivered exceptional customer service every customer leveraging extensive knowledge products services creating welcoming positive experiences explained technical information clear terms nontechnical individuals promote better understanding set pc apple desktops laptops types mobile devices resolved issues systems hardware telephones quickly accurately managed customers expectations support technology functionality order provide positive user experience internet technical support 012011 112012 centurylink submitted service tickets equipment maintenance requests provided tier 1 support nontechnical internal users personnel desk side support services demonstrated professionalism courtesy customers working resolve complaints problems respond questions answered support calls within 3 seconds minimize delays subsequent abandoned calls high school diploma southwood high school education websites portfolios profiles skills data entry equipment setup maintenance creative problem solving good listening skillsquick learnerms office proficiency technical support call center customer care microsoft office microsoft windows support microsoft excel live chat customer service verbal written communication member advocate 062022 122022 happy money work history helping members solve problems loans claims billing issues concerns related coverage authenticate information provided purposes funding consumer shortterm personal loans documentingnotating account information resolving conflicts negotiating others obtaining confidential information communicating supervisors peers positive fashion evaluating information determine compliance standards customer service representative 032021 052022 activus connect responding calls emails chats customers questions assisting website application related issues answering questions regarding products services customer may documenting customer interactions client system thoroughly using proper spelling grammar punctuation transferring data documents clients system making outbound calls collect customer information missing applications needed enrollment specialist 052020 122020 k12 virtual school received inbound calls makes outbound calls qualified leads generate student enrollment applications utilizing interpersonal product knowledge skills students parents responsible adults enrollment responsible achieving quality assurance targets client satisfaction student retention enrollment targets communicate families throughout complete enrollment process lead inception student enrollment student retention communicated effectively via telephone email person prospective customers customer service representative 082019032020 aclara smart grid solutions keep records customer interactions process customer accounts file documents responsible maintaining high level professionalism clients working establish positive rapport every callers customer accounts recording account information managed customer accounts responded inquiries issues collected documented orders assisted customers via live chat acted first point contact set appointments prospective clients answered phone calls answered questions potential customers general clerk ii 032016 072019 general dynamics information technology answered incoming phone calls behalf client provide accurate appropriate information callers assist customers researching issues exploring answers providing information alternative solutions responded average 8090 calls behavior helpline shift educated customers use company systems complete forms obtain desired services quickly accurately answered customer questions suggested effective solutions resolved issues increase customer satisfaction 97 technical support representative 012013 122015 kelly services temp delivered exceptional customer service every customer leveraging extensive knowledge products services creating welcoming positive experiences explained technical information clear terms nontechnical individuals promote better understanding set pc apple desktops laptops types mobile devices resolved issues systems hardware telephones quickly accurately managed customers expectations support technology functionality order provide positive user experience internet technical support 012011 112012 centurylink submitted service tickets equipment maintenance requests provided tier 1 support nontechnical internal users personnel desk side support services demonstrated professionalism courtesy customers working resolve complaints problems respond questions answered support calls within 3 seconds minimize delays subsequent abandoned calls