jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary experienced supervisor leading team members ontime job completion assign tasks train employees provide feedback mediate interpersonal conflicts implement company procedures excellent communication listening skills provide leadership vision drives teams meet goals dedicated supervisor track record success ensuring productivity within demanding service environment effective team leader effective meeting deadlines ensuring highest standards organization implements methodical thorough approach leadership skills report preparation credit card processing order fulfillment international sales support professional telephone demeanor ms office proficiency administrative support multiline phone talent technical support good liste good listening skills quick learner account management computer proficient complaint resolution staff education training creative problem solving education frank h morrell new jersey 061998 high school diploma john hopkins bloomberg school public health online intro us food system work history bmw group customer service advocate hilliard oh 042019 current researched resolved account service problems friendly knowledgeable support contacted outside providers behalf customers help solve problems gathered interpreted stakeholder feedback shape design solutions meet business consumer needs accessed multiple databases investigate customer questions concerns assisted customers listening closely finding solutions problems making recommendations based extensive product knowledge contributed company achieving holding industryleading customer service ratings enhanced productivity staying top call scripts maintaining control direction conversations entered customer interaction details iris navigator track requests document problems record solutions offered delray beach florida customer service assistant delray beach fl 122015 122016 evaluated customer information explore issues develop potential solutions maintain high quality service submitted completed orders quickly maximize delivery efficiency conferred customers concerns products services resolve problems drive sales maintained accurate current customer account data manual forms processing digital information updates informa calculated expected costs obtained payment provided customers documentation maintain accounting accuracy located evaluated pest damage buildings grounds determine extent optimal corrective actions checked prices calculated totals accurate invoice processing promoted increased sales outgoing calls demonstrating excellent product knowledge acted first point contact set appointments prospective clients answered telephone calls field inquiries clients vendors various callers seeking information performed accounts receivable duties including invoicing researching charge backs discrepancies renome reconciliations tea trained coached motivated staff maintain high performance levels coordinated supplies set schedules delegated assignments keep team target achieve productivity goals developed highlyefficient administrative team ongoing coaching professional development opportunities department homeland security lead transportation security officer ferndale wa 042004012011 identified potential airport rail mass transit security concerns completed indepth checks part investigation discretely observed behavior demeanor travelers staff screen suspicious actions operated scanning equipment view internal structures luggage purses bags check prohibited items operated xray screening machines tools screen people containers personal belongings potential hazards weapons engaged casual conversations individuals assess analyze behaviors operated xray machines hand wands advanced imaging technology conduct screening passengers baggage used explosive detection machines chemical swab systems identify potential hazards collaborated area law enforcement federal investigators support safe fugitive apprehensions coordinate investigations trained repeatedly active shooter response strategies prepare potential security breaches reviewed security camera footage live feeds spot trespassers criminal activity directed passengers navigating screening process providing additional support individuals exhibiting difficulties controlled situations resulting security breaches engaging containing suspects police security personnel arrived performed deep searches patdowns look unauthorized materials items weapons identified challenged potentially unauthorized individuals screening detention order prevent access restricted areas prevented attempted fraud validating passengers tickets assessing photo identification confirm identity authenticated boarding passes identification passports prevent fraudulent travel evaluated success training programs recommended improvements upper management enhance effectiveness developed implemented effective lesson plans cover necessary material charged staffing performance management reviews coaching mentoring salary development budget allocations delegate delegated tasks others grooming team utilized standard operating procedures effective crew resource management communication procedures specified company operation manual evaluated employees strengths assigned tasks based upon experience training developed training task process guidelines communicated clear concise directions employees evaluated employee performance monthly coached trained accordingly increasing quality work employee retention measured effectiveness customer success defining operational metrics tracking systems reporting executive team