jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary multifaceted solution focused customeremployer oriented management position outgoing professional organic desire deliver results experienced ten years hotel industry proactive extremely hard worker planning directing functions administration run operation felt cracked books trying transmit others something truly believe best way someone excel something learning without assistance work flow planning budgeting forecasting operations management teambuilding skills excellent communication multitasking abilities problemsolving work history operations manager 012021 current city augusta ga augusta ga assessing analyzing departmental budgets find ways minimize expenses optimize profits ensuring proper staffing standard met company policies adp app expert hr payroll established administered annual budget controls prevent overages minimize burn rate support sustainability objectives worked matrix management environment oversight division level managers operations sales finance human resources safety compliance planned resourced personnel logistics operations component exercises resulting highly trained personnel ready act quickly critical roles established positive effective communication among unit staff organization leadership reducing miscommunications missed deadlines directed initiatives achieve regulatory compliance foster good manufacturing practices meet component quality standards tracked employee attendance punctuality addressing repeat problems quickly prevent longterm habits recruited hired trained initial personnel working establish key internal functions outline scope positions new organization assistant front office manager 012019 012021 loews hotels boston implemented new training programs administrative personnel office operations latest technologies recommended strong business plans operational decisions financial processes support business sustainability trained newhires guest services procedures better service customers drafted employee work schedules fill coverage gaps created training modules partnership hr new hires interacted customers phone email inperson provide information supervised payroll corrections accuracy duplications overnight manager 012018 012019 hei hotels resorts san diego ca oversaw participated night crew activities maximize sales earnings customer satisfaction created nightly shift task lists assign duties employee prepared nightly deposits accurately counting cash filling deposit slips securing deposit vault implemented company loss prevention security policies hours encouraged employees adhere safety policies procedures reduce threats prepared planned implemented training programs support ongoing staff development conducted nightly inventory management procedures track sales stock levels reviewed audits reconciled nightly sales transactions balancing cash registers reporting discrepancies guided motivated night team establishing communicating responsibilities duties team member organized shift meetings communicate resolve issues night operations established team priorities maintained schedules monitored performance maintained professional demeanor staying calm addressing unhappy angry customers cultivated positive rapport fellow employees boost company morale promote employee retention workday app expert hr payroll food beverage manager 012009 012017 accor hotels santa monica ca analyze financial reports sales data identify lacking areas offer suggestions improvements support coach evaluate employees following progressive standards performance developed relationships suppliers vendors leading special volume pricing discounts availability improved average wine alcohol spend per guest curation service training handson hospitality maintained highest standards beverage quality service resolved customer complaints involving food beverage quality service oversaw proper disposal unused tainted beverage stock adhering related health safety guidelines managed bar wait staff directed hiring program identified areas opportunity beverage sales analyzing customer feedback product demand metrics coordinated daily nightly shift safety sanitation procedures bar areas entire restaurant oversaw selection ordering inventory controls wine beer alcohol program mba hospitality management 052019 education alliant international university san diego ca bachelor science exercise science health programming 052014 universidad del sagrado corazon san juan pr associate science saint francis university fort wayne awards employee year 2015 shinning star award winning courtyard marriott isla verde beach resort ihe superstar 2015 courtyard marriott isla verde beach resort five times recipient star performance 2018 putting guests first working well team members helping get job done loews coronado bay resort