jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary detailoriented database administrator seven years experience overseeing physical virtual clustered sql servers databases talented understanding accommodating business needs expert technical troubleshooting maintaining servers skills continuous process improvement database administration experience 102014 current sql database administrator accenture wayne pa agile methodology customer needs assessment investigated resolved sql server job alerts including backups sql maintenance jobs cpu memory low disk space replication latency failovers monitored database performance using dmvs foglight sql databases sql windows event logs solarwinds vmware environment 500 sql server instances containing 3000 databases assisted converting sql security individual accounts active directory security groups led project cleanup many shared sql database servers researched composed emails scheduled zoom meetings addressed managers directors determine database application owners 2500 unclaimed databases improve database security demonstrated ability communicate effectively resulting good rapport inhouse customers infrastructure application teams planned setup remote meetings composed correspondence wide audience targeted groups investigate unresolved issues notify explain upcoming changes restored refreshed databases including point time recovery implemented stored procedure database structural changes data modifications resolved connection application performance issues using windows active directory groups windows sql server logs dmvs sql queries whoisactive foglight sql standalone always clusters availability groups ssrs ssis servers assisted analyzing query execution plans suggestions indexing query tuning installed configured sql server 2008 r2 2012 2014 2016 2017 standalone alwayson failover clusters availability groups coordinated executed database migrations newly built systems applied new patches versions needed managed database security access sql server databases ssis integration ssrs report servers experienced working application teams thirdparty vendors installations upgrades worked closely capacity planning team set adjust memory monitoring standards sql servers orchestrated best practices database security controls data governance performed sql server evaluations regularly ensure data security privacy integrity excellent analytical problemsolving skills ability work indirect supervision excellent attention detail experience agile kanban jira confluence servicenow foglight sql databases redgate sentryone plan explorer software 032007 102014 senior support specialist saic remote work receive incoming calls servicedesk help maintain servicedesk voice mail inbox resolve connectivity issues remote users documented computer problems steps taken resolve issues servicenow software performed new employee orientation training laptops vdi citrix outlook owa created power point slides training presentations supported centene software performance issues ccms amisys macess well microsoft office suite windows xp win7and citrix applications installed configured software needed vdis laptops desktops service desk trainer new employees uat tester servicenow upgrades supported network cnet wifi wireless air card issues well cellular issues reconnected computer accounts domain enabled deleted computer accounts moved correct ou supported users network accounts active directory supported vdi thin client desktop laptop users software hardware performance issues well performing research resolve complex issues time allowed performed servicedesk oncall rotation scheduled 122002 022007 desktop support application support briljent bloomington il experienced installing configuring windows 2000 xp operating systems thru pxe boot server cd ghost imaging assisted creating ghost image windows 2000 replaced hard drives video cards audio cards motherboards cddvd rom drives necessary drivers setup configured maintained repaired lexmark hp network printers provided second level support endusers microsoft outlook word excel one note crystal reports trackit windows 2000 xp various inhouse vb net applications ability discover troubleshoot resolve software application problems several house purchased databases various departments assisted troubleshooting mcintosh os issues well installed configured graphic software graphic arts tv media department responsible running house mass email program included monitoring performance server stress load adjusting increased performance made recommendations software development team program needed validation checks resulting improved performance accuracy provided follow users ensure customer satisfaction achieved created active directory users accounts email accounts enabled sip communication ms instant messenger reset passwords added removed user groups computer accounts created user documentation proper way archive maintain user exchange mailbox well schedule meeting room resources outlook 2003 documented software installation configuration procedures needed became sme microsoft office issues experience troubleshooting connectivity issues vpn owa outlook web access 122001 122002 help desk support joyce meyer ministries city state received incoming requests computer assistance phone email used trackit 50 log work order problems computer technicians created various crystal reports necessary monitor analyze work order flow analyzed corrected report database discrepancies resulting accurate reporting performed administrative database duties maintain trackit database compacting repairing purging database records well troubleshooting resolving database technical problems created technician accounts 092000 122001 software engineering student database technician us geological survey city state assisted gathering documenting requirements new inventory system perform system analysis system design documented data analysis results designer 2000 repository object navigator imported dbase fox pro data oracle tables using excel oracles sql loader resulting multi platform access needed perform data migration developed sql queries scripts using toad tool oracle application developers migrate data non relational database new system design demonstrated ability communicate effectively resulting good rapport users systems analysis design new inhouse computer inventory system designed oracle form using oracle form builder included use sql triggers plsql stored procedures updated users guide instructions mapping application usgs website using ms word screenshots links instructions converted pdf document web access 031999 082000 student computer support services us geological survey city state assisted help desk providing customer support logging work orders forwarding requests appropriate department logged helpdesk work orders excel spreadsheet created monthly trend reports help desk using excel helped troubleshoot software application network related problems received installed configured software applications requested help desk designed developed help desk knowledge base access 2000 help desk technical support team search capabilities allowing quick reference supported sales force customer calls solving problems involving customer accounts created various marketing reports data imported microsoft excel analyze sales data produced marketing correspondence bids using ms word computerized several thousandinventory records using ibm as400 data entry screens designed chemical beverage reports using customer information as400 company database combined department inventory tracking records ibm gui software called vista showcase 041987 081990 customer service representative patient accounts penrose hospital city state received customer dissatisfaction calls took necessary steps resolve issues explained hospital billing charges explanation benefits patients phone person analyzed referred accounts insurance rebill assisted customers making payments accounts setting payment plans credited administrative adjustments contractual allowances blue cross hmo ppo insurances prepared accounts referral attorney collection agencies financial assistance program bank loans deescalated problematic customer concerns maintaining calm friendly demeanor documented conversations customers track requests problems solutions education training 072004 bs computer information systems business management columbia college rolla missouri gpa 38 accomplishments office specialist certification outlook 2003 mcp 2000xp mcdst network mcsa 2 page