jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary senior director operations account management event planning expansive experiences professional sports customer support employee engagement saas technology international startups driven achieve results strategic planning building strong relationships colleagues leading effectively encourage individual growth actively participates media creationproofing sales presentations employee engagement strategy design growth implementation work ethic includes acute attention detail thoroughness creativity skills account management operations management verbal written communication customer support detail oriented work history 052018 current performance evaluations training development relationship building retention decision making problem solving budgeting expenditures invoicing pl proficiency crms zendesk salesforce hubspot director operations account management national equity project oakland ca diligently oversee operations including hiring retention annual reviews growth opportunities promotions payroll overtime human resource activities responsible recruitment interviewing contract evaluations training readiness new employees establish opportunities growth development employees engagement retention strategies expanding team 100 directly manage team fifty 50 employees extensive experience multiple crm platforms including zendesk salesforce hubspot familiarity multiple platforms assist b2b b2c services products including shopify shipstation trello slack woocommerce well numerous proprietary platforms actively assist content creation proofing collateral marketing sales purposes strategize growth sales opportunities new clients also closing sales referrals accounts oversee approve monthly invoices clients responsible client accounts account manager also managing two 2 account managers maintaining 90 retention client portfolio 45 revenue growth existing clients lead weekly staff meetings operations account managers executives highlight successes discuss strategies maintain kpis metrics review pertinent internal external information lead monthly pricing meeting executives communicate evaluate monthly progress within set metrics overall pl oversee monthly pl effectively maintain 15 reduction overhead costs increasing annualized revenue 200 research implement new platforms policies procedures streamline processes payroll overall management 052016 052018 events operations manager verb city state coordinated aspects client events within united states internationally six 6 countries ensure client expectations met responsible project management creation upkeep event activities oversaw employee engagement within competitions including correspondence client associates social impact organizations translation services platform management reporting coordination development team resolve issues worked directly marketing manager creative aspects events responsible client satisfaction events based specific metrics experience saas startup entire cycle launching new platform member quality assurance team materials uploaded verbs learning development platform ensure copy verbiage overall look adhered standards updated companywide budgets expense reports monthly basis assisted interim chief financial officer human resources functions proficient program management software including jira basecamp team gantt proficient google workspace apple applications microsoft office adobe creative cloud hubspot slack dropbox expensify quickbooks online billcom 062005 022012 senior food beverage manager education 052005 052003 dallas cowboys football club legends hospitality city state event planner internal events meetings offsite including event location menus cor set upbreak accurate staffing security special appearances logistics executed nfl hall fame induction party new stadium reveal event responsible monthly yearly financial reports led procurement process inventory department needs move att stadium updated distributed master events calendar daily entire department assisted interviewing hiring training new employees created new hire training materials implemented maintained new database streamline booking referral event management financial aspect events developed proofed coordinated collateral packages including printed materials gifts sales information worked closely vice president food beverage confidential projects travel arrangements new stadium logistics special events research masters education sport management university texas austin austin texas bachelors science education kinesiology university arkansas fayetteville arkansas