professional summary jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom business analyst offers 20 years financial industry expert business systems requirements user acceptance testing process improvement enduser training visio source tree skills workflow analysis html css certified csm member test case scenarios microsoft office suite work history web content publisher soap ui stash intellij idea confluence jira organized multitasking 062016 current lunchbox new york developed fiam disclosure library institutional line business developed published content retail web site via proprietary content management system supported quality assurance process assisted publishingdesign issues secior systems analyst city hollywood fi hollywood fl 032011 052016 illustrate new interrelationships consumers middleware producers part digital platform migration project execute cross functional tests services using wso2 code document domain models based analysis current oltx processes support frontend consumers reduced outbound mailings customer financial documents implementation edelivery reduced duration number open incident tickets 30 within 6 months continued management resolution reported production issues 2 online applications coordinated redesign functional updates plan sponsor web application certifications csm member 000394919