jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary pt network engineer two years successful experience norfolk public schools recognized consistently performance excellence contributions success information technology department working closely district administrators school board members superintendent strengths troubleshooting customer service communication enthusiastic eager contribute team success hard work attention detail excellent organizational skills clear understanding adobe pro microsoft office zoom conferencing motivated learn grow excel information technology industry continue support students staff microsoft office suite office 365 familiar windows chrome book knowledge adobe acrobat pro microsoft office suite active directory computer hardware customer service troubleshooting skills documentation inventory knowledge ticket tracking application solarwinds novell network excellent communication presentations answering phones upgrades network engineer 072018 current work history criterion systems las vegas nv responsible providing technical support school divisions technology related equipment provides technical support consultation troubleshooting district users including teachers staff students administrative staff use technology network access issues reset passwords needed worked diagnosis wide range software hardware network telecommunication issues responsible assists coordination site installations relating computer systems technological peripherals including software maintains computer software programs including operating systems communications software utility programs maintain technology inventory records coordinate computer hardware repairs records assign sites coordinate network upgrades assigned sites serves liaison network services department schools regarding technology requirements communication information standards performs configuration testing debugging new hardware software possess excellent communication customer service technical professional skills ability read comprehend technical manuals solve complex problems timely manner ability work independently without constant direct supervision ability properly develop maintain accurate documentation prepare support technology online testing ability make presentations explain technical concepts nontechnical professionals special education teacher assistant 082014 072018 may institute inc brockton stay abreast ever changing sol mandates procedures procter sols classes independent testers procter monitor students small group district testing inform administration charge special education requested due concerns behavior academic achievement assisting students disabilities classroom tasks across educational settings collaborate faculty students parents provide accommodations documented iep well determine remain appropriate need modified according students needs assist students regulating emotional state unable independently use coping strategies bring back task provide materials paper electronicbased support students staff classroom collaborate general education teachers ensure students able complete classroom assignment accordance iep provide assistance special education general education teachers needed grading copies small group teaching discipline oversaw students classroom common areas monitor enforce rules support lead teacher substitute teacher 082009 062014 state indiana jasper stay abreast ever changing sol mandates procedures procter sols classes administer class assignments establish maintain classroom management provide supportrelief office staff requested answering phones assisting student parent visitor questions assistant manager 062005 092005 fedex newville pa create business advertisement documents business monitored cash intake deposit records increasing accuracy reducing discrepancies managed opening closing procedures recommended changes enhance efficiency daily activities generated repeat business exceptional customer service responded customer concerns friendly knowledgeable service offered handson assistance customers assessing needs maintaining current knowledge consumer preferences interviewed hired trained staff associates equipped comply company policies procedures onboarded new employees including training mentoring new hire documentation communicated managers departments maintain transparency bachelors fine arts 2004 christopher newport university newport news va working towards certification working toward network plus certification education