montgomery street san francisco ca 94105 555 4321000resumesampleexamplecom jessica claire executive summary junior database administrator skilled database installation configuration performance monitoring troubleshooting expert knowledge microsoft systems cisco equipment proven ability quickly learn apply new technologies translate client requirements valid technical solutions summary qualifications ms sql server sql server management studio ms active directory dhcpdns ethernet firewall proficient direct access vpn configuration network configurationsupport operation ip data networks oracle vm virtual box windows servers ip addressing ipv4 ipv6 network device security professional development mcse server infrastructure ccna security comptia technician ccna routing switching technical help desk experience database server sql remote systems support proficiency tcpip protocols structured query language sql intermediate level strong collaborative skills customer needs assessment windows operating systems ip routing technologies services mcp microsoft certified professional comptia network work experience 082015 current junior database administratoranalyst rockwell automation inc eden prairie mn plan install configure ms sql server working knowledge ssms familiar database backups recovery strategies assists writing sql scripts immediate knowledge creating understanding relational databases designs routinely review security protocols maintain data integrity tasked importing exporting data different systems platforms responsible creating inner outer joins ability work peers departments provide quality services internal external customers 052015 current remote support engineer uniti group metairie la remotely assists customers software license reloads troubleshoots ports cisco switches review system logs determine root cause error analyze network statistics diagnose repair problems identify detect customers needs resolve software hardware issues rapidly answer 400 calls per month 90 resolution rate north america canadian customers escalate customer product issues evaluation field service engineer issues resolved remotely assist customers equipment setup file configuration hp laser printers components drivers coordinate sending damaged equipment bench repair 082014 082015 windows systems engineer sungard public sector state installed configured servers server roles features hyperv active directory configured file print servers group policy objects network services policies configured file storage solutions design implement network access services designed implemented ms active directory infrastructures logical physical configured direct access vpn connections handled technical troubleshooting utilizing various remote support tools resolve issues 082011 052015 quality assurance coordinator iv philips healthcare city state regularly evaluated service records determine events warrant formal complaint incident report demonstrated superior analytic skills providing thorough review service events completed field personnel strong regulatory background includes knowledge current federal guidelines fda cfr 820100 820198 820200 regulations ensured service records service medical equipment maintained quality level standard prescribed organization diagnosed problems applied effective solutions determined followup actions minimum direction assisted tier 2 applications support teams resolve issues remotely using tools rsn remote service network 092006 082011 product support rep ii philips healthcare city state provided technical remote support philips medical computer tomography equipment troubleshot network connectivity issues via prs custom software utilized clarify crm lotus notes sap internal information solution databases effectively communicated procedural changes updates provided written documentation point reference member communications team led managed trained life solutions quote desk team siebel crm updated configurations handled 30 technicalmissioncritical calls daily consistently met high service standards education training master business administration technology management american intercontinental university dunwoody georgia bachelor science computer information systems herzing university atlanta georgia