jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary organized motivated employee eager apply time management organizational skills various environments seeking entrylevel opportunities expand skills facilitating company growth creative business analyst broadbased background highly competitive dynamic organizations recognized decisive leader excellent team player committed forming strong productive teams flexible versatile business analyst specializing developing innovative solutions organizational problems advanced knowledge asset tracking software committed providing accurate effective advice customers detailoriented business analyst number years experience serving customers maintains excellent problem solving skills provides extensive social media marketing analysis experience project management product management business process improvement staff training development requirements gathering policies procedures implementation performance reporting process improvement strategies solutions development team buildingleadership business strategy development document control skills microsoft office suite expert customer relationship management performance management business operations management communication improvements delegation productivity improvement specialist staff retention quality assurance controls report type reports expert quality assurance control goal attainment business analyst 112012 current experience maximus inc mount sterling ky identified bottlenecks processes implemented new improved procedures policies ease friction improve productivity pinpointed inefficiencies business processes recommended improved policies computed recorded proofread data preparation records reports developed organizational change management strategies adopted key stakeholders evangelized across departments diminished project gaps facilitate smooth inventory workflow reducing task duplication boosted company productivity customer satisfaction streamlining eliminating inefficient processes identified analyzed business strategy implications growing companies increase longevity managed projects served primary liaison client multiple internal groups clarify goals meet standards deadlines streamlined operational efficiencies gathering requirements facilitate ontime underbudget corporate transitions conducted root cause analyses formulate countermeasures business missteps improve operations manipulated data using pivot tables pivot charts macros excel optimized management roles levels facilitated communication adjusted culture open productive explained technical concepts nontechnical staff members easy understand language concepts managed diverse projects data capture storage forecast analysis analyzed tracked data prepare forecasts identify trends defined appropriate metrics measurements drive results established configuration knowledge base improve functionality streamline support capabilities developing new system application overview team leader manager 072017 122018 fedex cross border lewisville tx fostered positive employee relationships communication training development coaching oversaw daily workloads workflow smooth operations initiated training sessions coached employees develop effective staff solved problems handled escalated issues mitigated risks supervised monitored team productivity observing daily activities task delegated work assignments prioritized tasks conducted regular employee performance evaluations offer constructive feedback solutions propel improvements growth established quarterly annual goals well operational tactics achieve targets coordinated encouraged professional development among direct reports increased team performance number number task demonstrated excellent communication skills resolving product consumer complaints addressed internal customerrelated issues day affected strategic resolutions reviewed employee performance every timeframe delivered constructive feedback improve weaknesses recruited hired trained new employees including monitoring review individual performance remained calm professional stressful circumstances dealing unhappy customers effectively diffusing situations directed schedule weekly projects anticipated timelines milestones completion dates promoted high customer satisfaction resolving problems knowledgeable friendly service coached staff strategies enhance performance improve customer relations established ambitious goals employees promote achievement surpass business targets identified business issues creating customized solutions individual problems spearheaded training initiatives improve employee performance bottomline business results collaborated crossfunctionally action led result customer support representative 072010 112012 descartes systems group feasterville pa assisted online users via live chat web conference phone resolve issues related software system use access supported customers data connectivity issues assisting troubleshooting steps rebooting hardware mba 032020 welingkar institute management rd mumbai bachelor science physics 032011 chm college mumbai education training accomplishments created critical kpis track improve ontime delivery customer issues safety statistics streamlined branch operations resulting number reduction operating budget created highly effective new program significantly impacted efficiency improved operations drove number improvement timeframe profits aggressive action action consistently maintained high customer satisfaction ratings realized result ongoing effort boost revenue reducing costs improved delivery product service action realizing overall increase customer satisfaction cost efficiency led team achieve result earning recognition upper management financial reward linkedincom websites portfolios profiles