jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 professional summary innovative business analyst 7 years skilled enhancing optimizing business processes ensure growth success experienced analyzing internal workflow process identify areas enhancement developing implementing business development plans assessing business requirements education university north carolina 1400 spring garden st greensboro nc 2021 bachelor science management information systems skills customer engagement program development articulate inventory management strategic planning conflict resolution pivot tables team collaboration goal oriented multitasking business process mapping gap analysis sql databases work history markel corporation business analyst plano tx 092017 102020 develop broad understanding encounter operations end end asmalternative submission method process corrected 51206 records year date use eqms tool perform job function supporting testing new product releases features successfully learn steps required make correction within tool provide feedback improvement enhancement opportunity eqms 20 support bringing 200m revenue capturing risk adjustable errors submitting records cms risk adjustment correct workable errors submissions reducing amount onholds resubmissions 2019 priority 2020dos drafted quarterly yearly reports financial metrics assess successes deficiencies support onboarding new cdos eqms ensure data flowing tool data showing correction queue data properly imported process assist updating process documentation ensuring complete accurate kept date changes occur ensures implemented referred per day day assignments telenetwork technical support specialisttelecommute city state 022017 092017 resolve average 200 telephonic broadbandhsi service inquiries issues every week consistently meet performance benchmarks areas speed accuracy volume deescalate disgruntled customers threatening discontinue broadband services active listening demonstrating empathy offering solutions converting 70 calls sales evaluate respond incoming sales leads requests technical support assistance ensure sales improvement customers hsi services define document analyze best technical practices shared floor manager increase efficiency resolving customer issues inquiries call floor collect data submit trend forms track radius outage within area assist proactive notification service customers dispatch coordinate perform indepth tests including enduser information software firmware upgrades postimplementation support prepare deliver reports recommendations alternatives address existing potential trouble areas hsi service across organization improving customer feedback 30 provide guidance andor instructions new agents providing opportunities self development training communicate ideas technical userfriendly language residential business wholesale service providers steelcase internal customer service provider city state 052010 112016 respond internal customer calls 5 departments providing accurate useful information ensure communication transparency departments give feedback managers efficiency production synergy processes system streamlining internal customer service department operations memorize inventory tooling services processes within department able answer internal customer calls questions within 35 minutes efficiently execute duties objectives coordinate clients production management annual visits showroom ensure safe presentable environment product line operations demonstrate professional etiquette manners interacting employees supervisors improving feedback department managers supervisors employees participate developing training booklets supervisors coworkers entails accurate answers commonly ask questions internal customers