jessica claire 100 montgomery st 10th floor555 4321000 resumesampleexamplecom summary articulate wellspoken head public relations specialized experience crisis communications effectively developing strategic communications campaigns pressure fastpaced settings strong leadership mentoring coaching skills adept developing implementing strategic tactical marketing plans 22visionz inc familiar attending trade shows conferences networking customers obtaining favorable media coverage enhance visibility goaloriented client service representative wellversed corporate communication sales support branding exceptional writing editing interpersonal skills internal external audiences deadlinedriven tenacious successful thriving highpressure environments accomplished public relations professional expert understanding business needs public perception media practices helps companies high profile individuals control narrative strategic communications approaches persuasive articulate relationship builder people manager organized motivated employee eager apply time management organizational skills various environments seeking entrylevel opportunities expand skills facilitating company growth experienced public relation professional solid background team leadership partnership development media relations marketsavvy analytical wellcoordinated devising implementing plans successful marketing clients products services via diverse channels consistently outperforming targets strategic consultation offering proven leadership creating comprehensive public relations communications strategies advance companys vision goals adept aspects public relations including media relations internal communications event planning community programming skills portfolio growth experience education training communications leadership spokesperson experience multitasking critical thinking problem resolution time management people skills public relations manager leadership customer service collaboration active listening organizational skills project planning planning 022016 current ascension health cleveland al continually maintained improved companys reputation positive image engaging community members addressing issues headon built maintained relationships key consumer trade media strategized implemented public relations promotional programs strengthen brand support business goals oversaw strategic event planning executive presentation materials visual presentations researched reacted expeditiously internal external communications needs planned managed prepared public relations department budget analyzed media commentary check consistent appropriate use company name brand enhanced exposure opportunities controlled large strategic messaging programs collaborated crossfunctionally develop story angles thought leadership programs achieve maximum media exposure liaised client community ensure communication relations improvement oversaw special promotional events drive positive media coverage boost revenue enhance sales developed maintained companies corporate image identity using logos signage wrote crisp fresh press releases prepared media kits dloable medical equipment cpap representative rollins inc belmont ca 072019 022022 developed training exercise programs meet individual requirements team play strategies trained patients properly operate medical equipment informed patients proper use compression stockings nebulizers urinary bags answered questions regards items demonstrated correct operation preventive maintenance medical equipment personnel reported data maintenance installations inventory assessments analyzed part lists requisition parts repairs worked successfully diverse group coworkers accomplish goals address issues related products services worked closely team members deliver project requirements develop solutions meet deadlines prioritized organized tasks efficiently accomplish service goals juggled multiple projects tasks ensure high quality timely delivery demonstrated selfreliance meeting exceeding workflow needs demonstrated leadership making improvements work processes helping train others provided excellent service attention customers facetoface phone conversations clotomer service representative convergys city state 012007 012019 deescalated problematic customer concerns maintaining calm friendly demeanor educated customers special pricing opportunities company offerings documented conversations customers track requests problems solutions assisted customers making payments accounts setting payment plans fielded customer complaints queries fasttracking problem resolution upheld strict quality control policies procedures customer interactions provided outstanding service new longstanding customers attending closely concerns developing solutions reviewed customer account information determine current issues potential solutions asked probing questions determine service needs accurately input information electronic systems informed customers billing procedures processed payments provided payment option setup assistance consulted customers determine best methods resolve service billing issues built client rapport accurately processing repair documentation troubleshooting technical discrepancies completion confirmed delivery orders troubleshot missed delivery dates shortages overages escalated customer concerns store issues inventory requirements supervisors remained constantly aware customer activity ensure safe secure shopping environment made outbound calls obtain account information secured client retention driving service product benefits features recommendations around clients needs assessed customer needs upsold products services maximize sales reviewed account service histories identify trends issues set activated customer accounts recommended improvements products services mitigate complaints relayed productive customer feedback marketing teams created implemented process improvements reduce workloads bolster callback efficiency supported operational improvements resolution problems deliver topnotch customer service exceeded company productivity standards consistent basis telecommunications lee university cleveland tn high school diploma 052005 chattanooga center creative arts chattanooga tn websites portfolios profiles 22visionzcom