jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary pc technician security analyst security services identity management solutionsoriented notable success broad range corporate initiatives participating planning implementation policy procedures set standards reference training create maintain procedures end users support staff increase productivity support end user track record increasing responsibility network security systems analysis development works department staff management inform processes procedures training needed clearly understands importance sla agreements standards incidents cases skills microsoft windows operating systems windows nt 2000 xp vista win7 iseries ifs iseries navigator ibm tivoli administration tools windows server 20032008 networking tcpip sms wsus ethernet vpn secureid active directory users computers hyena v73 lotus notes lan manager sophos virus protection utilities websense norton lawson surveillix central station rsa authentication manager citrix remedy gwi help desk solutions unix reflection manager putty kana iq resource manager pc anywhere netop telnet technical skills experience consultant 062012 072013 expeditors international washington inc hazelwood mo responsible upgrading replacing windows xp pcs win7 os 3000 employee company creating updating asset management new disposed equipment working network team ensure port closure security contacting working vendors project management best practices upgrading machines hospital equipment senior contact person service desk personnel procedures training inventory audits clinics surrounding hospital hardware software machines replaced creating new procedures company service desk employees end users follow upgrading software installations installing configuring new hardware software new os platform training end users software hardware changes creating editing user accounts active directory working network group ensure port closure security contactsupport person service desk employees field services technician ii 012011 112011 corning new york ny front line support 10000 walmart stores sams clubs worldwide provide technical support usability critical site issues front line support store situations working development specialty teams restore connectivity isp networking equipment front line support softwarehardware related stores clubs may encounter pc technician iiisecurity analyst 081998 012010 conway truckload city state front line phone support us mexico terminals connecting remotely correct pc software issues installation software support monitor security log management environment user account administration monitor records control changes order maintain network security collaborate system engineers infrastructure team solutions mitigate risks enhance system security develop procedures facilitate awareness training management employees participate defining implementing overall security strategy policies procedures documenting security projects task planning research testing implementation create maintain company wide iseries ifs authorization lists files directories create maintain user accounts within company including iseries ifs authorization lists files directories key member creation maintenance 800 active directory accounts iseries profiles help desk pc technician 081990 031998 hutchinson technology inc city state involved setup delivery leased pcs commodity area provided consultation users solving problems telephone generating help requests provided customer support win95 winnt 40 ability identify troubleshoot hardware software install support hardware software including lotus products microsoft products client access netsoft internet autocadlt certified dell optiplex dell latitude micron certification education training associate applied science computer systems network technology october 2000 vatterott college joplin mo computer systems network technology skills active directory asset management citrix hardware consultation client customer support delivery dell editing ethernet phone support help desk ibm isp inventory iq lawson lotus lotus notes micron microsoft products access lan manager win7 2000 win95 winnt 40 windows nt windows xp navigator network security network networking norton ghost operating systems os pcs pc anywhere pc software personnel policies project management research sms sophos strategy tcpip technical support telephone telnet tivoli troubleshoot unix upgrading utilities vpn vista windows server