jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary certified project management professional program management office expert progressive growth 15 years experience establishing directing portfolio management governance strategy global complex business environments within diverse industries expertise establishing maintaining framework governance model methodology infrastructure design e commerce engineering application development projects programs portfolios mba pmp pfmp itil mcp certified skills pmo governance projectportfolio management agilewaterfall methodology resource management ecommerce hr budget management trend metrics tracking communications client engagement relationship management process definition sow skills capabilities leveraging strong ability influence establish support socialize communicate manage maintain corporate pmo governance risk management strategy strong critical thinking analytical skills demonstrated ability identify mitigate risks issues associated projectprogram portfolio project management process demonstrated ability increase pmo effectiveness education pmo stakeholders deployment pmo best practices training topperforming project management teams partnering collaborating crossfunctional program project management teams across organization establish refine enterprise level processes guidelines tools effective efficient implementation ppmpmo processes providing performance oversight project deliverables budgets resources plans scope staff metrics delivery processes excellent communication presentation skills ability adjust communication style depending target audience subject matter director 052016 present sanne group guernsey wy experience responsible building maintaining comprehensive ecommerce operations cross department coordination communication ensure departments teams schedule aligned internal business partners outside vendors manage work relations deliverables 3rd party partners internal ecommerce business teams lead ecommerce distribution logistics strategy flow develop maintain applicable project documentation including project budget scope schedule milestones issuesrisks status updates communication plans contingency plans pmo manager 032014 052016 abb ltd fort collins co managed portfolio back frontend ecommerce marketing projects digital division championed pmo best practices drive project planning execution full responsibility project prioritization resource management capacity constraints risk exposure roles responsibilities change management strategy align business objectives maximize roi across enterprise managed ecommerce platform transition outsourcing inhouse model partnered closely internal external crossfunctional teams guide direction program managed program level risks issues worked transitioning organization waterfall agile project management methodology improved project delivery timelines launching projects tenure implementation defined management processes tools project plan templates project management guidelines project onboarding checklist doubled number backend projects ralphlaurencom single year improved efficiencies included revising project budget estimation contract statement work processes organizations ecommerce provider organized team dedicated developers enhance existing pmo tool workfront configured defined automated processes within tool improving management systems reporting dashboard capabilities previously underutilized tool built deployed project release calendars throughout organization providing senior management stakeholders structured project reporting communications tool account pmo manager 042007 032014 hewlettpackard corp city state built managed pmo project portfolio management centers ppmc assigned global enterprise accounts consulted clients defining pmo requirements establishing pmo best practices met business needs objectives individual organization configured rolled formal project management software application pmo best practices luxottica group account moved pmo steadystate operation team 5 senior project managers wrote endtoend processes project management functions including project intake nonstandard service reporting provider request processes official project communication plans established account governance project estimation process cost estimation tools project trackingreporting mechanisms escalation pathways project cadence response plans increased portfolio size 0 15 projects tenure clearly defining project criteria prioritization delivery strategy application server data center projects implemented pmo united technologies corporation manage transition transformation activities built organization transitioned pmo ownership customer full steady state managed team developers architects project managers ensure adoption utilization consistent projectprogram health methodology implemented ppmc software resource management tools process templates sharepoint document repository management processes customer satisfaction surveys transformed existing pmo universal music group overcoming change resistance cultural differences face hp turn around project delivery performance new enterprise account doubled portfolio size 12month period promoting pmo value proposition pmo staff retention strategy across levels organization defined structured portfolio governance process including staff onboarding procedures resource estimation financial reporting compliance pm methodology acted principal force addressing roadblocks troubled projects statement work development new projects supervised team 15 project managers across portfolio 50 infrastructure related projects 32 data centers delphi automotive account provided governance oversight project portfolio within existing pmo deploy formal global pmo pmp practice within organization education training master business administration oakland university rochester hills mi bachelor business administration applied mathematics baku state university baku applied mathematics certified project management professional pmp certified portfolio management pfmp microsoft certified professional mcp 4 skills agile analytical skills automotive budget management budgets budget cadence change management com excellent communication critical thinking client clients customer satisfaction delivery delphi direction documentation ecommerce ecommerce senior management financial reporting functional hp hr logistics marketing microsoft certified professional mcp sharepoint enterprise presentation skills processes project management project planning relationship management reporting risk management strategy structured surveys trend activities honors