professional summary jessica claire montgomery street san francisco ca 94105555 4321000 resumesampleexamplecom successful customer service sales professional persuasive communicator fluent english spanish analytical problem solver skilled uncovering customer needs matching company offerings offering 20 years sales experience account management customer service excellence reliable upbeat leader successful promoting customer loyalty satisfaction consultative techniques diligent attention individual needs dedicated dependable relationshipbuilder excellent organizational strengths superior work ethic skills bilingual support telephone etiquette crossselling selling documentation review insurance knowledge excellent customer service collaborative relationships customer satisfaction work history insurance agent education effective communicator negotiation skills policy understanding cost reduction containment natural leader contract negotiation employee relations conflict resolution 042021 current richmond american homes houston tx determine client needs financial situations listening scheduling factfinding appointments enhanced insurance agency reputation accommodating new different requests exploring opportunities add value respond customer calls swiftly resolve issues answer questions spend ample time customer verbally reviewing explaining documents client comprehension build relationships clients active listening identifying needs provide excellent service maintain high standards customer service building relationships clients schedule factfinding appointments consultations determine client needs overall financial situations finalize sales collected necessary deposits calculate premiums established payment methods sales displayed consistent positive attitude towards customers peers personnel even highstress situations identify solicit sales prospects agency databases recail sales consultant windstream communications fairfield tx 072020 042021 identified prospects needs develop appropriate responses along suitable information products services boosted sales conferring customers evaluate specific need requirements recommend bestfit company offerings demonstrated products show potential customers benefits advantages encourage purchases established new customer accounts perseverance dedicated cold calling exceptional service used consultative techniques understand customer needs make strategic referrals business partners applied basic sales strategy engage customers present solutions suit individual needs educated customers promotions enhance sales increased efficiency team productivity promoting operational best practices provided primary customer support internal external customers fastpaced environment answered customer telephone calls promptly avoid onhold wait times entered customer interaction details hubspot track requests document problems record solutions offered cultivated customer loyalty promoted repeat customers improved sales internal business manager 012010 072020 united rentals hammond la served primary point contact appointed internal sales teams vendors alike regards safety sales ordering day day operations worked sales teams collaboratively reach targets consistently meeting exceeding personal quotas track stock using company inventory management software engaged industry partners effectively build rapport lasting relationships planed events including trade shows vendor fairs clients partners attend order create brand awareness drive sales maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns company information created managed executed business plan communicated company vision objectives motivate teams oversaw improved deliveries proactive coordination daily operations upheld great standards leadership employees consistently leading example bestinclass individual work communicated customers vendors positively particular attention problem resolution brought new business connections revenue generation opportunities improving networking strategies implemented launched internal safety program personal assistant celebrity athlete 022007 012010 kfe city state wrote scopes requirements handled incoming outgoing correspondence including mail email faxes coordinated travel arrangements accommodations behalf clients accountable staff development budgeting supply ordering entrusted handle confidential sensitive situations professional matter maintained regular contact clients inform transactions performance resolved conflicts negotiated mutually beneficial agreements parties entrusted handle confidential sensitive situations professional matter handled incoming mail bills invoices completed appropriate actions provided staff coaching mentoring consultation enhance performance professional development organized attended meetings including compiling related documents reports saces rep frito lay city state 062001 122006 executed optimal sales strategies achieve commercial goals markets recommended product changes enhance customer interest maximize sales unboxed new merchandise added shelves accordance monograms stock rotation policies monitored frito lay product availability store shelves orders accurately answer customer questions distributed new merchandise efficiently different departments completed orders sales software handheld system organized product deliveries meet customer timetables managed quality assurance program including onsite evaluations internal audits customer surveys worked retail supermarket customers understand needs provide best service fostered closenit partnerships customers uncover meet specific goals utilized effective communication active listening skills create client rapport grow profitability served primary backup officer charge various responsibilities related compliance operations management staff supervision identified customer needs deliver relevant product solutions promotions meet target budgets high school diploma garey high school pomona ca ascociate science criminal science san bernardino valley college san bernardino ca cuctomer service management training seminars sals marketing education training seminars peconal lines insurance license department insurance california accomplishments sales consistently increased sales five year period collaborated team launch safety program employees fluent bilingual english spanish monetary transactions handled cash check credit automatic debit card transactions 100 accuracy customer relations earned highest marks customer satisfaction companywide conflict resolution responsible handling customer account inquiries accurately providing information ensure resolution productservice complaints customer satisfaction supervised team fifteen staff members negotiated worked government officials various campaigns helped company growth employee retention overall community relations