jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary customeroriented program manager number years experience strategic planning complex problemsolving expert networking helpdesk automation advertising marketing crossfunctional communication employee supervision process improvements decisive leader resultsoriented program manager enthusiastic taking new challenges successful developing innovative strategies capitalize dynamic market conditions strategic planner clear communicator adaptable approach multiunit operations management cost reduction containment project development lifecycle budgeting forecasting purchasing procurement systems implementation client relations schedule management baseline schedules creation data review vendor sourcing document management site safety coordinator cost control risk management international business skills project scope budget control organizational skills team management problem resolution issue conflict resolution project coordination performance monitoring policy procedure improvements systems automation applications scrum methodology complex problemsolving hardware software installation project integration activities server deployment experience cybersecurity manager 092021 current control tec auburn hills mi oversaw project management product service coordinated requirements scheduling execution reported project statuses facilitate delivery schedules manage bottlenecks directed type projects meet cost schedule quality targets prepared deliverables drive continuous improvement resulting result developed implemented type plans schedules execute client contracts managed production tasking across number functional areas maximize operational efficiency leveraged jobspecific knowledge abilities identify solutions issues diminish conflicts coordinated rollout upgrade type equipment increase operational efficiency played key role developing implementing product service new office buildouts coordinated operations communications crossfunctional areas resulting enhanced result built lasting lucrative partnerships new existing customers continuous engagement monitoring service quality planned conducted strategy meetings brainstorm new ideas deliver program milestone updates maintained uptodate accurate program files records assisted management development enforcement vendor performance standards suggesting approaches optimize vendor efficiency designed implemented standard operating procedures various departments optimal efficiency delegated work staff setting priorities goals promoted high customer satisfaction resolving problems knowledgeable friendly service demonstrated excellent communication skills resolving product consumer complaints addressed internal customerrelated issues day affected strategic resolutions oversaw workforce schedules allocated resources collaboration job titles order achieve project goals extended existing customer relationships extensive communication triedandtrue marketing strategies automated office operations managed client correspondence tracked records mitigated learning hurdles instructed type personnel problemsolving social skills decisionmaking implementation type learning aids methods managed number software engineers system administrators noc operators qa engineers project managers evaluated vulnerability alerts thirdparty sources analyze potential impact company identify appropriate stakeholders communicate threat level exposure installed updated firewalls antivirus software protect computer systems various cyber threats studied researched current trends threats cybersecurity minimize risk within system infrastructure changed passwords permissions user group accounts researched various emerging attacks threats risks related computer security produce internal proactive security awareness reports project manager pmo 032015 082021 mts systems city state built strong community relations subcontractors vendors optimize cost savings complete timely preconstruction brought projects ontime accordance budget quality standards handled continuous project monitoring management including developing forecasts tracking expenses approving payments created project plans established timelines integral phases assigned appropriate teams managed workflow achieved rfp submissions completion deadlines schedule made changes project scope cost implemented effective change management processes keep project uptodate completed fullscale project plans including overseeing engineering activities design processes presided subcontractor kickoff meetings review project requirements schedules compliance coached project management teams recognizing minimizing risks using key actual projects examples converted existing business objectives specific measurable timebased goals realistic action plans utilized forwardthinking approach uncovering solving stakeholder concerns project issues set project schedules oversaw milestones duration project managed entire project life cycle initial concept final delivery communicated clients convey deadlines scope work potential challenges throughout project timeline assessed project risks devised mitigation actions encompassing close attention contracts service level agreements subcontractors vendors external dependencies potential roadblocks utilized project schematics drawings specifications complete detailed highly accurate takeoffs field service engineer 062012 032015 remprex llc city state performed onsite installation modification maintenance systems equipment submitted reports job title following field visits traveled designated area short notice support contractors working weekends overtime needed repaired calibrated systems equipment postinstallation provided onsite services installed new systems escalated customer complaints performed complex technical functions electrical systems support engineers including set operation maintenance calibration troubleshooting diagnosed system failures determined costefficient solutions inspected equipment processes reduce maintenancerelated downtime incidents mitigate equipment failures administered installation service repair products along solutions customer sites part longterm maintenance contracts identified engineering problems recorded solutions reference purposes managed administrative operations including purchase orders quotations time sheets expense sheets reviewed team safety behaviors individual personal protective equipment supervised unloading positioning equipment provided instructions site staff installation filed stored engineering documents proper order due dates including drawings version histories rfis checked team member performance quality work established standards automated gate system ags technician 122009 062012 remprex llc city state identified corrected reported data entry errors performed annual preventive system service maintenance handled telephone support calls determine issues provide solutions maintained equipment performance cleaning components operated surveillance cameras monitors equipment education training bachelor science applied sciences 122017 california state university dominguez hills carson ca minor information systems project management professional pmp certified 2019 certifications