information technology technician robert smith phone 123 456 78 99 email infoqwikresumecom website wwwqwikresumecom linkedin linkedincomqwikresume address 1737 marshville road alabama objective network certified actively preparing security certification proven information technology skills gained 20 years military training accomplished leader mentor results based work ethic rewarded several military commendations skills general office skills information technology customer service work experience information technology technician abc corporation may 1985 october 2005 provided technical support air force medical facilities supporting windows xp office 2003 2007 dell computers hp printers instructed users navigate windows xp operating system create various ms office documents spreadsheets powerpoint replaced hp printer fusers hardware cartridges serviced 2000 medical professionals ancillary staff members assisted users via remote desktop connection personal contact troubleshooting installation maintenance windows xp windows 7 troubleshoot replace hardware components include hard drives memory network cards video cards added new workstations network new users via active directory added printers networks via static ip address windows xp information technology technician abc corporation 19801985 lalitpur nepal responsibilities provide desktop support technical training hardwaresoftware enduser internet perform diagnostics troubleshooting system issues document support ticketsresolutions maintain equipment inventory lists install configure dhcpdns clientserver microsoft windows server handled troubleshooting issues related hardware software applications worked project develop maintain pharmaceutical inventory system using 4dsql use ticketing software remote control software respond support requests timely fashion trip outward installation software system customer site education certificate completion information technology august 2010tarrant county college free resume template copyright qwikresumecom usage guidelines