professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom experienced customer advocate 15 years experience customer service excellent reputation resolving problems assisting escalations improving customer satisfaction subject matter expert skills adept conflict resolution excellent time management skills expert running team huddles trainer team player escalations expert subject matter expert work history senior customer service advocate 092005 current unitedhealth group vancouver wa effective communicator maintained current knowledge company policies products marketing initiatives better serve customer resolved customer service issues using company processes policies provided updates customers checked status orders backordered products coordinate efficient shipments coached new team members service techniques provided scoring quality assurance program stepped assist customer service manager complaints issues times department short staffing developed dynamic ownership skills resolving challenging situations asking indepth questions customers investigated resolved accounting service delivery concerns followedthrough critical interdepartmental escalations increase customer retention rates delivered excellent customer service resulting consistent 100 customer satisfaction rating investigated resolved customer inquiries complaints quickly provided excellent customer care responding requests assisting product selection handling ordering functions developed highly empathetic client relationships earned reputation exceeding service standard goals handled escalated calls resolution educated customers billing payment processing support policies procedures delivered exceptional customer service every customer leveraging extensive knowledge products services creating welcoming positive experiences subject matter expert applied highly effective selling skills properly engaging presenting solutions customers patient care coordinator 082004 092005 hebrew senior life canton maintained confidentiality patient data condition times safeguard health information supported patient care excellence via planning interpretation programs resolved problems areas communication billing could negatively impact services ordered equipment supplies patients workmen compensation claims provided accurate icd9 hcpcs quotes billing departments delivered stellar customer service customers resolved problems communication billing foster seamless services performed advisory resource capacity providing patient family care expertise insurance processor iii trainer 081997 082004 university michigan ann arbor mi scheduled taught class online courses increase learning opportunities quickly adapted training plans client needs keeping timelines budgets desires mind managed escalation resolution processes external vendors drive turnaround times employed job analysis accordance principles instructional design create effective training programs eliminated process gaps implementing new methods standardized training posted payments accounts maintained records monitored participant workflow behaviors throughout training process resubmitted claims editing denial achieve financial targets reduce outstanding debt verified client information analyzing existing evidence file mentored new hires resulting stronger staff development increased productivity processed claims via edi electronic data interface executed calls sent emails employed channels communicate existing prospective clients contributed teamwide goals improve processes integrate additional functions daily operations inpatient unit clerk 061996 081997 mercy hospital springfield city state received recorded addressed incoming outgoing communication via telephone email answered unit calls took messages healthcare staff maximize team productivity delivered clerical support handling range routine special requirements coordinated diagnostic tests including collection samples transportation scanning rooms answered multiline telephone system provided information directed calls responded resolved diverse patient issues speedy knowledgeable assistance arranged discharges patient transportations education high school diploma 061982 springfield south high school springfield ohio