jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary offers exceptional organizational interpersonal computer skills strong background aspects customer service support accustomed working fastpaced environments success effectively handling difficult client situations education southern illinois university carbondale carbondale il 2014 bachelor arts radiotelevision broadcast journalism healthcare management speech communication major radiotelevision broadcast journalism double minor healthcare management speech communication highlights microsoft office programs social networking sites facebook instagram twitter data entry typing event planning front desk training communicates effectively fluent twi ghanaian customer servicefocused organized efficient motivated team player accomplishments answered telephone calls responded inquiries assigned patrons tables suitable needs according rotationassisted maintaining preparation service areas sanitary condition greeted customer friendly eye contact helped preparation setup service catering events spoke patrons ensure satisfaction food service oversaw kitchen employee operations ensure production levels service standards maintainedmaintained contact kitchen staff management serving staff customerscomplied scheduled kitchen sanitation ensured standards practices met managed front desk operations staff four calendaring planned meetings travel student advisors provost scheduling facilitated onboarding new employees scheduling training answering questions processing paperwork multitasking demonstrated proficiencies telephone email fax frontdesk reception within highvolume environment administration performed administration tasks filing developing spreadsheets faxing reports photocopying collateral scanning documents interdepartmental use reporting maintained status reports provide management updated information students faculty training successfully trained staff office systems databases policies procedures focusing minimizing errors generating superior results back house operations understanding strong customer relationship builder ability handle fastpaced environment ability handleresolve problems cash handling willing work pressure written oral communication skills works well pressure experience chumash casino externshippublic relations santa ynez ca assisted development marketing planning event night park contacted every chicago public school provided information detailing lifeguard summer program sent press releases worked directly executives attended boardroom meetings yavapai college guest service agent prescott az 2015 current greets completes established checkin procedures arriving guests daily basis using manual computerized methods order ensure guests satisfied rooms requested facilitates guest departure checkout daily basis following established manual computer procedures order close guest accounts open room next sell regularly calculates andor posts monies receipts guest accounts forms credit using accurate proper cash handling methods established procedures order present customer timely precise hotel charges upon checkout maintain accurate hotel records record courteously answers inquiries accepts reservations person telephone accurately communicating hotel rates information using suggestive selling techniques sell room nights increase occupancy revenue maintains good customer relations keeping abreast inhouse area functions order answer questions concerns timely knowledgeable responses person telephone operates pbx equipment accepting incoming calls assisting outgoing calls scheduling setting wakeup calls paging guests provide guests timely efficient service controls cash transactions front desk maintains complete responsibility personal bank specified hotel bank agreement policy maintains friendly cheerful courteous demeanor times performs duties assigned requested deemed necessary management radisson hotel group hostessassistant manager phoenix az 042014 022015 monitoring restaurant make sure everything working proficiently estimating wait times guests come venue charge monitoring register ensuring proper change distributed accommodating large parties attend location well booking proper reservations guests multitasking instore orders well phone ordersbookings detailed knowledge software use within establishment continuously training supervising new employees back house operations university colorado boulder volunteer boulder co 012012 052014 recorded student news broadcast live wsiu pbs station conducted scheduled games guests published news stories detailing current events african student council public relations officer city state 092010 042014 marketed africa week throughout sius campus print advertisements social media sought contacted recording artists perform events contacted schools strengthen organizations footprint midwestern african conference exploratory student advisement front desk assistant city state 2010042014 scheduled meetings students advisors ensured student filings compliance university standards updated filing system increasing staff efficiency maintained order appropriate behavior office indepth knowledge university administrators within colleges knowledge respective colleges majors well concentrations within colleges charge night shift managed made sure office ran adequately office managers shift wsiu fm npr radio host city state 011052012 interviewed radio guests authored news stories summarizing key highlights analysis interviews skills account management calendaring computer proficiency coordination critical thinking data collection data entry documentation executive management support microsoft excel microsoft outlook microsoft powerpoint microsoft word organizational skills proofreading scheduling service orientation speaking time management typing