professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom resultsoriented business leader ten years experience daytoday business operations management effective liaison key clients accounts internal external business stakeholders offering ability leverage trends across industries markets derive solutions approaches focused creating value customers profitability company demonstrated ability streamline processes efficiency productivity wellversed applying multifaceted approach managing safety operations productivity across multiple business lines experienced team leader emphasizes streamlining operations continuous improvement crossfunctional collaboration build highperforming teams comprised inspired staff order achieve personal professional goals skills business planning staff management strategic planning sales marketing work flow planning budgeting forecasting risk analysis management project development life cycle solutions development work history consultant 012018 current kaiser permanente santa cruz ca policies procedures implementation cost reduction strategies contract review recommendations team leadership relationship development negotiation business development data analysis report generation evaluated diverse organizational systems identify workflow communication resource utilization issues conferred existing potential customers assess requirements propose optimal solutions managed revenue models process flows operations support customer engagement strategies managed monetary transactions perfect accuracy elevated customer satisfaction ratings developed strategic component development plans support future projects compiled research data gave professional presentations highlighting finds recommended optimizations researched latest market trends provide current knowledge clients manager 012012 012018 mcdonalds zionsville established administered annual budget effective controls prevent overages minimize burn rate support sustainability objectives developed submitted strategy initiative reports highlight current actions proposed changes corporate committee developed implemented daily operations plans delivery routes employee assignments promotional strategies conducted performance reviews quarter offering praise recommendations improvement implemented policies standard operating procedures continuous improvement expanded crossfunctional organizational capacity collaborating across departments priorities functions common goals controlled costs optimized spending via restructuring budgets labor capital assets inventory purchasing technology upgrades operations manager 072009 122011 emcor group inc league city tx applied performance data evaluate improve operations target current business conditions forecast needs 55 lean six sigma accelerated efficiency operations controlling budgets overseeing customer accounts managing scheduling driving meetings directed activities initiatives achieve regulatory compliance foster good manufacturing practices meet component quality standards organized preventive maintenance reduce downtime line shutdown production delays boosted team performance enhanced employee evaluation processes documented safety action plans quality initiatives team performance developed project management roadmap define project objectives timelines milestones operations manager 032006 062009 emcor group inc loveland co recruited hired mentored trained 20 staff business procedures policies duties customer care methods oversaw daytoday business operations fostering deep professional relationships contacts customers promoted energetic atmosphere purpose drive improvements customer care experiences applied performance data evaluate improve operations target current business conditions forecast needs supported regulatory compliance overseeing audits verify protocol adherence trained guided team members maintain high productivity performance metrics education mba corporate finance 062020 southern new hampshire university manchester nh member delta mu delta graduated 40 gpa graduated summa cum laude graduated top 1 class master science project management operations 112020 southern new hampshire university manchester nh graduated 40 gpa graduated summa cum laude graduate certificate project management 062020 southern new hampshire university manchester nh fulfilled required coursework pmp certification pmi bachelor science business administration management oregon state university corvallis affiliations rotary international eugene active 2030 club eugene chamber young professionals network ypn eugene association realtors ypn founder holt international childrens services habitat humanity volunteer