charity tillmon marketing operations manager contact ctillmonemailcom 123 4567890 bozeman mt linkedin education bachelor science marketing montana state university august 2007 may 2011 bozeman mt skills crm management project management hubspot google ads google analytics microsoft excel word powerpoint stakeholder communication team leader work experience marketing operations manager administrate october 2018 current bozeman mt managed 17 staff members producing rois 6 targets average directed launch campaign new educational product resulting firstyear revenue 27m surpassed sales targets 29 full year 2020 established culture data collection ab testing increased campaign performance leading 70 average campaign improvement evaluated employee performance initiated meetings ensuring 100 standards met employees support required thrive marketing operations manager bamboohr january 2015 october 2018 lindon ut overhauled existing employee onboarding processes increasing performance 22 average employees first quarter handled customer complaints reducing instance negative google reviews bbb reports 90 held 2 weekly meetings establishing quotas collaborating staff create plans action increased revenue generated 11 reducing staff size 4 addressing protocol inefficiencies junior marketing operations manager bamboohr july 2011 december 2014 lindon ut managed development robust reporting customer support team improved customer nps 11 yeartoyear negotiated vendors reducing shipment delivery fees 10 reducing delivery time 2 days organized presented data analysis performance results making recommendations upper management improved campaign rois 9