jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary self motivated goal oriented professional 10 years diverse mortgage experience skilled collaborating members organization adapting change comes ease great attitude willingness help teams move business forward task meeting aggressive deadlines skills training development team leadership quality assurance compliance banking laws regulations interpersonal skills risk analysis management mortgage default work history 012018 042020 document management specialist environmental occupational pittsburgh pa intermediate excel skills vlookups pivots graphs microsoft office applications policies procedures creation encompass lps msp fiserv salesforce building effective relationships project management operational improvement monitored assisted creating control reporting track performance vendors internal workflows slas identified areas weakness recommended implemented process improvements project manger outstanding trailing documents overseeing 150 sellers contributed design implementation team workflow well new system integration salesforce reviewed notes mortgages policies cds mortgage docs accuracy assisted running mers report assisted reconciling mers data ensured registrations transfers batches completed assisted gnma final pool certifications receive audit log track new collateral document packages daily cross trained assist eligibilitypre purchase department reviewed dulp findings validated appraisal info determined pertinent data available validated credit reports income assets liabilities responsible documenting communicating managing championing new process change contact change sellers identify document deficiencies report assist followup deficiencies monitor outstanding collateral documents create reports pivot tables graphs report monthly numbers upper management collaboratively work vendors title companies underwriters settlement agents law firms via phone email clear document requests created reports using vlookups keep track progress made clearing documents uploaded indexed documents digital imaging system preparation shipping 022016 102017 bankruptcy specialist pnc financial services group inc doylestown pa created implemented job aids policy procedures bk procedures processes conducted training classes 1015 associates completed attorney scorecards firm diligence accuracy reviewed completed rebuttals created implemented spreadsheet checklists reporting spreadsheets processed mfrs setups reaffirmations pocs appropriately followed attorneys bankruptcy trustees avoid bankruptcy delinquencies assisted project manager chapter 7 mfrs collaborated attorneys legal personnel bankruptcy documentation reviews making necessary corrections filed documents bankruptcy courts within expected timeframes prevent delays 012012 022016 mortgage customer coordinator leidos holdings inc barstow ca ensured fully educated capital one mortgage home equity procedures enabling provide accurate information customers educated customers mortgage documents provided follow calls customers issues concerns accounts provided detailed information inquiries regarding escrow tax disbursements hazard flood insurance interest calculations billing statement questions processed mortgagehome equity payments ensured accurate account records ie additionchangesdeletion account holders met guidelines resolved conflicts negotiated agreements parties order reach winwin solutions disagreements clarify misunderstandings worked web team resolve technical website problems improve operations provide exceptional customer service 012010 122012 customer relationship manager bank america city state solely responsible managing ownership 100 accounts trusted reviewing mortgage accounts determining economically viable alternative default customers personal liaison short sale deed lieu foreclosure inquiries analyzed reconciled submitted loan packages underwriting approval inside required timeframe validated income credit reports education 2006 high school diploma dallas academy dallas tx associate science current student collin college frisco tx