jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary servicefocused transportation operations manager superb background logistics management highly skilled efficiency management cost reduction performance maximization dedicated continuous productivity improvements training well timely efficient transportation operations stellar problemsolving critical thinking skills skills sales calls customer service ms office employee motivation recruiting hiring pl responsibility policies procedures implementation trucking dispatching budgeting forecasting logistics effective communication driver relations vendor negotiations education southwest missouri state university springfield mo work history chris kids operations manager lawrenceville ga 052021 current oversee wide range functions facilitate growth repeat business regularly direct support team member ensure reliable consistent profits customer satisfaction longterm client relationships interfaced customers daily basis providing detailed status updates helpful support proactively address customer needs quickly resolve issues collaborated staff customers corporate leadership identify areas improvement implement effective sales operations strategies maintained thorough detailed records across fleet data product performance daily functions staff perforous performance stan performance encouraged productive teamdriven atmosphere established positive effective communication among unit staff organization leadership reducing miscommunications missed deadlines identified resolved unauthorized unsafe ineffective practices set enforced optimized internal policies maintain responsiveness demands supervised department p personnel assigning directing daily tasks well evaluating performance enhance productivity resolve problems devised processes boost longterm business success increase profit levels planned resourced personnel nnel logistics operations component exercises resulting highly trained personnel ready act quickly critical roles worked matrix worke management environment oversight division level managers operations sales recruiting safety compliance advanced productivity kpis leading trainings procedures safety practices trained new employees proper protocols customer service standards assisted recruiting hiring training team members observed employees individual strengths initiated mentoring program improve areas weakness delivered business strategy developed systems procedures improve operational quality team efficiency negotiated price service customers vendors decrease expenses increase profit analyzed finances create detailed forecasting reports using as400 first transit dispatch manager auburn al 032017 052021 established schedules optimal coverage daily workload adjusted quickly changing demands coordinated daily demand planning dispatch procedures 160 fleetcontractor drivers operating tankers flatbed various tractortrailer combinations provided frontline customer support emerging issues provided rapid solutions effective communication gain team involvement served call supervisor 247 operations including holidays unexpected circumstances martin marietta dispatch supervisor euless tx 052014 062016 managed customer trailer pools kansas cityst louis markets participated daily staff meetings address detention notices late missed including relays drivers provided clear communication fleet managers company wide functioned fastpaced environment ability multitask facets day day operations directed dispatching routing tracking 85 fleet vehicles increased area coverage 38 effective scheduling detailed location monitoring paper transport inc owner green bay wi 012008092013 developed implemented business plans targeted growth planned monitored met company profit goals objectives supervised daytoday operations identified new existing markets expansion ensured collection control funds managed marke marketing efforts maintained uptodate knowledge applicable state federal laws dot regulations updated staff new guidelines identified costeffective insurance liability strategies managed accounts payable receivable answered correspondence tracked monitored financial performance solved organizational problems needed incial person recruited hired trained initial personnel working establish key internal functions outline scope positions new organization managed daytoday business operations managed consulted customers assess needs propose optimal solutions enhanced operational efficiency productivity managing budgets accounts costs maintained computer physical filing systems maintained safe work environment confirmed current compliance dot governmental regulations managed 5060 customer calls per day