jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary motivational leader organizational problemsolver advanced supervisory team building customer service skills experience stepping roles quickly making positive changes drive company success focused using training monitoring moralebuilding techniques maximize employee engagement performance skills performance reporting systems implementation workforce training solutions development staff training development retail sales customer service inbound outbound calling experience operations manager 052022 current catapult learning zuni nm managed scheduling training inventory control merchandise restocking sales promotions payment processing loss prevention id verification credit cash transactions customer assistance delivered positive customer experiences implementing effective quality assurance practices addressed customer concerns suitable solutions tracked replenished inventory maintain par levels manager 092021 022022 hcl technologies ltd adams pa trained employees additional job positions maintain coverage roles assigned tasks associates fit skill levels maximize team performance recruited hired qualified candidates fill open positions completed thorough opening closing shift change functions maintain operational standards day enforced customer service standards resolved customer problems uphold quality service entered time attendance logs preparation payroll minimized staff turnover appropriate selection orientation training exercised good judgment decisionmaking escalating concerns resolving issues assistant 022020 072021 puff co los angeles ca scheduled coordinated meetings appointments travel arrangements managers supervisors used advanced excel functions calculations develop reports lists checked stock determine inventory levels maintain office supply products maintained positive working relationship fellow staff management performed scheduled inventory counts supply audits coordinated inventory stocking ordering delivered fast friendly knowledgeable service routine questions service complaints customer service specialist head cashier 092019 072020 circle k stores inc davenport fl handled customer complaints concerns promptly escalating complex issues direct supervisor quick resolution greeted customers responded informational requests processed credit card ebt gift certificate payments electronic computer systems counted tills beginning shift start money balanced reconciled register reflecting financial discrepancies refunds account deferrals redeemed coupons crosssold products maintain customer satisfaction levels counted balanced cashier drawers cleaned stocked frontend areas register tapes ribbons welcomed customers offering assistance help find store items managed cashier shifts breaks lead csr 062017 092019 twice daily central city ky answered customers questions addressed complaints inperson phone immediately rectify issues delivered fast friendly knowledgeable service routine questions service complaints coached monitored motivated new agents boost performance enhance job knowledge handled cash credit card payments returned receipts change payment cards customers attended job training sharpen skills keep informed new products cashier 052011 112016 gila river casino city state collected payments provided accurate change completed daily recovery tasks keep areas clean neat maximum productivity helped customers find specific products answered questions offered product advice worked closely frontend staff assist customers processed sales transactions prevent long customer wait times accepted cash credit card payments issued receipts provided change trained new team members cash register operation stock procedures customer services helped purchases signed customers rewards program verified customer age requirement alcohol tobacco purchases operated cash register pos system receive payment cash check credit card answered customer questions provided store information delivered high level customer service patrons using active listening engagement skills dmo 072007 042010 gila river casino city state scrubbed pots pans trays hand cleaned using industrial washing machine kept dishware glasses utensils ready customer needs quickly scraping washing restacking items loaded unloaded dishwashers washing hand large pots items used continuous basis developed great team spirit personnel pitching helping task completion sanitized counters wiped surfaces following food preparation prevent crosscontamination raw meats restocked main kitchen areas items shelves coolers freezers replaced clean utensils storage bins easy access repaired maintained dishwashing machine keep dishes clean kitchen running smoothly education training high school diploma chemawa indian high school salem oregon