jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary highly organized communications specialist 11 years communications field areas expertise include web video production public speaking project management highlights deadlinedriven strategic planning exceptional problem solver event planning experience digital communications project manager 032014 current cigna fenton mo skilled multitasker focused driven dedicated team player positive attitude manage productive team web technicians developers execute timely quality effective sites based scope strategy client launch significant digital projects dows key businesses serve liaison staff dow client earning confidence reliable followthrough clear communication recognized consistently delivering ontime quality executed projects despite downsizing internal reorganizational conflicts corporate video production specialist 072011 032014 office depot canton mi produce external internal corporate storytelling training messaging video projects dow clients conceptualize creative director client deliver impactful pieces meeting strategic goals collaborate key stakeholders provide input crafting messaging scripting supporting visuals oversee workflow concept completion ensuring smooth operation processes project execution support instudio remote field media pre postproduction activities corporate travel buyer 022010 072011 crawford company riverside ca served liaison lead business meeting program series incentive travel operations fortune 100 clients create proposal summaries client review based thorough research domestic international destinations based clients needs proactively negotiate program concessions pricing legal verbiage pertaining contract crs sales agent gm dealer business center 092009 022010 morley companies city state resolved general motor dealer issues regarding incentive compatibility creditdebits payment status currentexpired incentive programs call center atmosphere facilitate delivery transactions inventory transfers across dealerships us assist dealers navigational inquiries using gm global connect web applications lead agent maximum call volume highest dealer satisfaction ratings jaguar land rover agent 2009 092009 morley companies city state conduct outbound customer satisfaction surveys jdpower associates behalf jaguar land rover call center atmosphere ensure exceptional communication maintained pleasant demeanor despite industry prejudices transcribe completed audio surveys rate 60 wpm rvdcrepurchase coordinator 022008 082008 morley companies city state serve liaison coordinator general motors customers dealerships attorneys better business bureau repurchase lemon law casework resolve negotiate disputes involved parties lead member team highest case resolution customer satisfaction ontime metrics sales consultant 062006 022008 labadie auto company city state strengthen dealership automaker reputation brand providing extraordinary expertise new used car inventory consumers develop build strong customer satisfaction loyalty implementing excellent customer service models meet exceed monthly sales goal profit objectives leading upper management recognition product presenter north american auto shows 072005 032006 gail rice productions city state narrate english spanish scripts indicated daimlerchrysler jeep vehicles north american auto shows nationwide generate engage interest jeep line conducting tours vehicles providing oneonone technical expertise membership services coordinator 072004 032006 mi hispanic chamber commerce city state build membership growth planning hosting implementing events networking opportunities geared towards corporate executives small business owners publish quarterly bilingual newsletter weekly enewsletter promote active members generate interest new membership participate actively community business events create interest mhcc education bachelor arts international studies communications spanish concentration 2005 university michigan dearborn mi gpa academic distinction skills voice recordings video call center creative concepts client interaction customer satisfaction sales negotiations processes proposals quality research scripting spanish strategy 60 wpm digital writing additional information dow enabling customer success award 2015 dow coating materials recognition award 2013 dow packaging recognition award 2013 morley employee recognition award 2008