jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary energetic efficient selfmotivated employee 20 years recreation industry seeking new career environment willing excited take new experiences challenges customer service top priority customers coworkersto employees excel making everyone feel heard valued authorized work us employer skills conflict mediation customer service oriented highenergy attitude cash handling pci compliance interactive teachinglearning continuous skill development public speaking classroom management education training aquatics fitness professional assoc inter longmont co 072015 fitness nutrition trainer completed continuing education fitness nutrition american red cross denver co 042014 first aidcpraed trainer completed continuing education first aidcpraed trainer every two years keep certification current requiring teaching classes online testing continuous community standard updates front range community college longmont co 081995 associate arts early childhood education longmont high school longmont co 051992 high school diploma completed continuing education water safety instructor training every two years keep certification current requiring teaching classes online testing continuous community standard updates certifications certified lifeguard 20012020 certified water safety instructor 2001present certified pool operator cpo 20092019 water safety instructor trainer 2011present experience city longmont recreation department head customer service representativebuilding supervisor city state 112001 current answered customers questions addressed complaints inperson phone immediately rectify issues trained new employees company customer service policies service level standards managed customer conflicts challenging situations staying calm accessing internal knowledge bases develop strategic solutions assisted customers answering questions addressing concerns providing current account information handled cash credit card payments returned receipts change payment cards customers educated customers products pricing policies address resolve issues handled calls new signups service cancellations crossselling opportunities city longmont recreation department health safety instructor trainer city state 062005 current inspected evaluated workplace environments equipment practices verify compliance safety standards government regulations trained new employees proper safety procedures minimize accidents proper behaviors implemented handson activities practice cpr techniques refine students skills prepare emergency situations taught complete requirements help participants pass official cpr certification taught students intervene medical emergencies perform head toe assessments instructed students basic advanced swimming skills techniques promoted safe water practices performed preventive action emergent response firstaid acquired maintained cpr firstaid certification led instructional classes protect recreational users dangerous situations city longmont recreation department fitness nutrition consultant city state 072015 current educated guided clients safe appropriate exercises individual levels fitness physical abilities encouraged clients engage group fitness classes gym activities meet fitness goals aided guests seeking maximize results demonstrating exercises equipment techniques suitable specific skill level prepared teaching area class returned equipment storage classes guided clients proper nutrition exercise habits city longmont aquatics department swim lesson coordinatoraquatic pool manager city state 042004052019 kept equipment good working order frequent inspections minor repairs welcomed employees guests addressing needs accurate information support managed administrative processes prepared key reports documentation conducted new employee orientation introduce employees policies culture objectives completed employee performance evaluations identify deficiencies recommend improvement strategies assigned tasks associates fit skill levels maximize team performance hired scheduled led team lifeguards swim instructors serving 1000s daily visitors certified babysitters instructor trainer 2012present certified cpr instructor 2012 present certified first aidcpraed instructor trainer 20142020