jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom career focus business professional acutely focused customer service network building promptly develops vital relationships needed operate succeed sales field manager expertise delivering support services resolving customer complaints seven years experience real estate development also quick study ability easily grasp put application new ideas concepts technologies exceptional organizational communication interpersonal analytical problem resolution skills thrive independent collaborative work environments proficient use computer applications including ms word excel powerpoint access well autocad act training development employee relations compensation administration performance management strategies human resources audits maintains confidentiality hrms national human resources association summary skills homeowners insurance knowledge excellent communicator deadlinedriven marketing sales specialist new program promotion implementation procedure development human resources information systems hris accomplishments experience includes 1000 physical property inspections promoted city counsel liaison fifteen months consultant 042011 current professional experience keybank national association denver co maintain inhouse clients obtain customer referrals continuously build relationships recruited interviewed 3060 applicants per 30 days customize benefit plans individuals company employees based current health financial needs family history budget administer following benefit programs medical dental life accident short longterm disability serve clients supportive service promoted agency products customers person telephone writing explained premiums owed policyholders agents underwriters advised implementation payroll tax systems recruited hired international contract workers advised managers organizational policy matters recommend needed changes query data generate data clients conducted benefits administration benefiteligible employees identified prospective customers using lead generating methods performing average 25 calls per day assisted creation vendor contracts outside vendors responded customer inquiries timely manner advised managers organizational policy matters recommend needed changes link management employees handling questions interpreting administering contracts helping resolve workrelated problems loan consultantdeveloper 012009 092014 cascades barnwell sc adhered federal state compliance guidelines relative retail mortgage lending determined appropriate rate locks issuance disclosures overage underage waivers fee waivers developed close relationships area realtors promoted builders boost referral network assisted seniorlevel credit officers complex loan applications analyzed applicants financial status credit property evaluation determine feasibility granting loan developed tool track monitor personal sales opportunities deals progress finished contracts negotiated contracts coordinate lenders attorneys inspectors diligently reviewed specialty loan portfolio compliance reporting requirements performed daily maintenance loan applicant databaseplanned executed operational audits various business areas using riskbased audit methodology delivered informational sales presentations potential investors build symbiotic client relationships researched banking guidelines statutory requirements stay updated new laws applications generated new accounts implementing effective networking content marketing strategies organized weekly sales reports sales department track product success managed project budget 24 million defined project deliverables monitored status tasks assisted builders developers potential projects schedulingutility assignments txdot issues created financial analysis reports commercial real estate borrowers financial statements lease reviews market research process lead 042013 052014 first state community bank kennett mo answered employee questions regarding unionization attendance issues resolved issues provides technical sales support assure successful customer integration implementation established company products consistently exceeding monthly individual group metrics conducted new employee orientation foster positive attitude toward organizational objectives directed personnel training labor relations activities answers customer inquiries concerning system software applications provides software development consultation prospective users understands develops delivers systemsapplications solutions customers business information technical educational needs subject matter expert several field applications recommend implement new methods techniques andor procedures analyzes practices procedures data determine answers technical issues project lead various assignments tasks tracked negative communication organization websites blogs developed strategies addressing implemented payroll options temporary contract employees received company employee performance award maintaining record sales achievement 20 growth three months row participated various incentive programs contests designed support achievement production goals international human resource manager 032009 022011 talentforce incasgard company city state directed personnel training labor relations activities recruited specific roles within departments based budget facilitated recruitment activity global nature requiring knowledge different legislation pay practices opinion government policies procedures upsold addon services existing customers generating incremental revenue 250000 per year verified approved payroll wires manual check request administer quarterend yearend process includes auditing w2s review quarter end year end reports preparing corrected w2s review wage tax registers working vendor ensure tax returns filed correctly responsible assisting 401k internal external audits reconciliation 401k files payroll registers responsible maintaining integrity personnel data 5004800 employees based client processing multistate payrolls weekly biweekly union via adp enterprise ensured processing unemployment compensation partnered payroll vendor ensure accurate timely preparation filing monthly quarterly annual tax reports coordinated international domestic employees including preparation invitation letters confirmation schedule managing logistics program coordinated activities facilitated timely delivery payroll benefits employee relations training development legal compliance services consulted clients evaluated worksite hr services developed implemented delivered service plans capturing clients objectives facilitated applicable training programs developed required business units assisted business units implementing training specific environment prepared sent offer letter employment agreements benefit information visa check list boarding documents new hires provided accurate information erisa reporting verified i9 documentation time hire receipt adviser maintain accurate records conducted quarter i9 reports annual audits worked hris vendor customize system according client needsap ultipro ceridian pay express consulted management staff identify issues problems confronting department offer suggestions human resource development organizational development advised managers organizational policy matters recommend needed changes reviewed contracts appropriateness adherence internal policies regulations identified staff vacancies recruited interviewed selected applicants processed rehires transfers terminations garnishments withholdings managed company tax payments organization 32 million annual revenue worked hr advisors hr representatives establishing consistent hiring practices real estate inspector 072006 032009 city houston housing community development city state coordinated enforcement application various codes ordinances technical specifications assure conformance plans established maintained cooperative relationships representatives community consumer employee public interest groups prepared submitted annual report finances administrative activities city tested soil determine adequacy strength concrete asphalt steel foundations gathered relevant materials bid processes coordinated bidding contract approval advised project manager regarding construction material costs quantity calculations drafted action plans led meetings department executives review project status proposed changes collaborated contractors clients onsite engineer single multifamily projects kept uptodate thorough accurate case files presented agenda items 4 meetings per week researched evaluated plans specifications drawings performed investigations prohibited work issued citations correction notices recommendations ensured housing expenditures complied budgets maintained worked general public contractors technical professionals ensure city regulations policies procedures adhered understood drafted rcas monitored costs timescales resources used achieve department city dead lines developed bid packages rfis required contractors submit project proposals facilitated processing rfis submittal samples among general contractor owner owners consultants assisted public relations media relations crisis communications campaigns prepared work repair specifications quotes cost analysis construction process managed project budget 42000 per single family project 85 million per multifamily project met clients oneonone determine necessary services make appropriate treatment recommendations collaborated team members identify accomplish hudprogram objectives loan officer 032006 012009 liberty bank city state processed loan applications including reviewing financial information reported determining financial status ability pay created financial analysis reports commercial real estate borrowers financial statements lease reviews market research generated 6080 leads weekly produced 24 million net sales volume average month ensured loan requests within policy procedure guideline properly prepared documented approved researched insurance information flood certificates adhered federal state compliance guidelines relative retail mortgage lending prepared promissory notes repayment schedules support documents required federal regulations counseled loan applicants recipients regarding diversity loans available prepared assisted preparation reports determined appropriate rate locks issuance disclosures overage underage waivers fee waivers complied regulatory requirements including bank secrecy act antimoney laundering ofac usa patriot act privacy act community reinvestment act reviewed 40 financial statements week built knowledge latest banking products services home buyer programs fha va payment assistance advanced user calyx sales management software generating pipeline account reports weekly certification human resource 2104 rice university susan b glasscock houston tx professional human resources phr certificate certification mortgage 2003 champions school real estate houston tx bachelor science civil environmental engineering 1999 rutgers university houston tx shmr education professional affiliations skills