jessica claire montgomery street san francisco ca 94105 555 4321000resumesampleexamplecom professional summary dedicated customer service representative provides exceptional customer service active listening problem solving worked customer services past 10 yrs maintaining level great customer services skills skilled call center operations customer service award exceptional communication skills quick learner multiline phone talent goaloriented positive friendly peopleoriented exceptional time management skills strong interpersonal skills team building expertise work history 042015 current internet banking old dominion freight line inc tolleson maintained friendly professional customer interactions experienced assisting customer issues online banking filling cases correct customer online issues servicing customer bill pay issues lost payments placing stop payments lost stolen checks assisting non online banking rep online issues resolving issues branch working online ops reactivate deactivated customer logins due fraud meeting monthly scorecard sales goal fluctuates banks needs assisting manager task motivate team monthly team sales goal 2014 042015 customer service banker portland general electric company city maintained friendly professional customer interactions assisted customer setting payment arrangements handling high call volume customer experienced power outages assisting customer address moves changes services accurately documented researched resolved customer service issues improved call center functionality service capacity resolving customer complaints efficiently quickly defused volatile customer situations calmly courteously gathered verified required customer information tracking purposes acted professionally patiently addressing negative customer feedback effectively managed highvolume inbound outbound customer calls 012010 112014 customer service education 2005 affiliated computer services city effectively managed highvolume inbound outbound customer calls addressed resolved customer product complaints empathetically professionally resolved service pricing technical problems customers asking clear specific questions provided elevated customer experience generate loyal client le routinely answered customer questions regarding merchandise pricing asked openended questions assess customer needs built longterm customer relationships advised customers purchases promotions high school diploma grant high schoool portland oregon accomplishments several months top performer assisting managers manager duties