jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary serviceoriented people leader adept planning directing maintaining continuous operations various departments experienced overseeing employees enhancing company culture improving process optimization much 70 accordance quality standards applying creative analytical approach operations continuous project risks management skilled identifying anticipating problems providing solutions thrives guiding teaching enabling team members achieve exceptional levels performance visionary growth mindset 11 years experience working people leader highperforming enterprises highly effective communicator experience active listening program administration exceptional abilities areas strategic planning efficiency development teams skills program management policy development enforcement performance standards analysis project planning development policy procedure development performance metrics analysis recruiting hiring staff trainingdevelopment coaching mentoring talent management organizational development work history 082021 current program manager enterprise pmo lyons consulting group qc ca strong problem solving sound judgment data accuracy hr systems continuous improvement excel troubleshooting assigning work process management performance management managed projects 2m 20m procurement commission identified plans resources required meet project goals objectives developed initiated projects managed costs monitored performance played vital role 20 million effort improve operational efficiency resulting 45 decrease operations work time 2 million yearly savings orchestrated projects within strict timeframes budget constraints solving complex problems maintained open communication presenting regular updates project status customers responsibilities synchronization pmo product engineering qa design oversee planning monitoring execution high impact programs teams establish manage track progress release plans identify oversee crossproject dependencies anticipate mitigate team program risks work crossfunctional teams track dependencies plan releases resolve blockages communication management regarding current state team program crisis resolution 082017 082021 director strategic academic programs stride inc city state designed program intake workflows prioritized project schedules coordinated resource allocation optimize roi 7 consulted government regulatory licensing agencies verify institutional conformance applicable standards devised strategies reduce expenses modernize operations revamp procedures improve institution operations directed 35person team innovative policies increased employee engagement 41 94 responsibilities stakeholder communication strategic planning implementation research development innovation scheduling needs mapping cost management diversity inclusion process improvement training compliance 092012 082017 project lead stride inc city state communicated project expectations team members stakeholders set tone high productivity level developed managed comprehensive project plans associated project documents keep ongoing development schedule maintained open communication presenting regular updates project status customers verified quality deliverables conformance specifications submitting clients assessed workloads developed new operating procedures resulting productivity improvement 40 responsibilities steering committee preparation business acumen project scope resource allocation management scheduling execution team motivation negotiation influence time management quality management education ms computer education cognitive systems university north texas denton tx ba english rtvf university north texas denton tx affiliations women big data dallasfort worth chapter active member project management institute active member certifications pmp project management professional product owner ssgi scrum master ssgi ux foundations research ccna cisco