philip nguyen debugging expert resolved 500 hardware software problems desk technician knowledgeable information technology software hardware systems familiar html css javascript python exceptional critical thinking analytical problemsolving 1252459081 ho chi minh vietnam work experience support engineer cultivar asia pte ltd 092009 062014 remotely supported customers issues troubleshot hardware identified problems desktop notebook printer tablet technical support engineer assa abloy 092014 102016 held product usage training staff drafted guidelines common technical problems developed product mockup display phi123gmailcom skills hard skills software debugging hardware repair intranet maintenance upgrade computer system troubleshoot copier scanner soft skills communication skills patience effective problemsolving procedure provide helpful customer service attentive attitude education class 2012 university california san diego computer science major gpa 36 certification comptia certification