professional summary jessica claire montgomery street san francisco ca 94105 555 4321000 authorized work us employer us army veteran 3 years active duty obtained top secretcrypto clearance resumesampleexamplecom strong diverse background retail sales customer service project management currently employed home good specialist retail sales customer service customer support nine years retail sales eight years project management experience managing supporting projects various complexities high standards professionalism personal ethics main focus meet surpass companys business objectives dedicated loyal totally focused getting tasks hand completed delight customers proficient use project management tools including microsoft office suite word excel powerpoint visio microsoft outlook microsoft project project management skills abilities experience many phases project life cycle including presales support contract negotiation request proposal rfp project planning project scope requirements gathering timelines statements work sow service level agreements slas resource planning assignment client relations project implementation change management problem management procurement subcontracting budgeting costing project tracking risk management project reviews project meetings maintaining constant client communications verbal written manage multiple projects simultaneously focus critical paths achieve positive results provide leadership motivation counseling members project teams skills project planning development contract management contract review recommendations team building change control processes communication skills adapt diverse groups point sale knowledge relationship building excellent people skills problemsolving skills retail sales team management ms office project management client service contract preparation exceptional customer service professional demeanor multitasking strength ms project process improvement project organization work history home goods specialist 102011 current chegg san francisco ca sales associate assigned sales specialty home goods including major appliance mattresses custom drapery recommended items customers based specific needs explained features benefits consistently achieved sales goals department 2018 awarded achievement top 10 sales company customer service provide service customers including details specialty products resolving customer issues handling complaints within department high rating customer survey responses file energized motivated performing sales floor activities including merchandising selling cultivated customer loyalty promoted repeat customers improved sales assist departments needed secior project manager pmo fujitsu systems america city state 012000 112008 managed numerous projects different sizes included requirements gathering creating statements work sows service level agreements slas creating executing project plans milestones deliverables managing problem change management holding internal client project status meetings obtaining signatures project completions managed 4 departments within pmo procurement telecommunications administrative network operations center noc conceived established project management office pmo developed processes checks balances phases project presales project completion ongoing support metrics managed migration internal customer data center new facility within locale using ms project prepared tasks milestones needed complete project migration provided better telco services included redundancy systems clients required 24x7 availability coordinated presales sales contracts installation ongoing support sap application sun server based system fr large consulting firm project also included warehousing app data center monitoring availability noc intrusion detection backup redundancy systems provide 99 uptime availability contract brought 15 million dollars one time charge ongoing support recurring revenue 100kmonth 3 year duration secior project manager client services phoenix technologies ltd city state 121993 121999 delivered outstanding service clients maintain extend relationships future business opportunities major clients included sanyo electronics osaka jp micron electronics boise id managed bios firmware projects based customer specifications interacted clients regular basis quickly alleviate issues provide project updates developed project plans managed project scope using methodologies guide projects conceptualization implementation maintenance handled complaints provided appropriate solutions alternatives within appropriate timeframes followed achieve resolution directed changes project scope cost implemented appropriate change management processes keep project track advisory systems engineer 121987 071993 ibm global services city state education additional information worked closely customers internal staff stakeholders determine planning implementation integration systemoriented projects provide variety billable services clients acting project manager ensure requirements deliverables satisfied assisted ibm team scope deliver project plan development inventory system boeing corp renton wa managed proof concept ca department motor vehicles dmv sacramento ca purpose newly designed drivers license system would incorporate scanning storing retrieval drivers license information including photo fingerprint signature included non disclosure agreement 3rd party vendor use new beta testing mass storage system proof concept resulted ibm awarded multi million dollar contract bachelor business administration marketing pace university new york ny us military 3 years active duty top secretcrypto clearance honorable discharge