jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary hardworking reliable women focused going beyond support team serve customers trained customer service offering topnotch supervised abilities motivated continue learn grow customer service professional expert customer service 20 years related experience advanced people skills always looking ways improve productivity customer satisfaction exceptional service maintain wellorganized presentable work areas times skills guest services inventory control procedures merchandising expertise loss prevention cash register operations product promotions experience 022020 current operations manager caterpillar louisiana la directed daytoday operations spearheading implementation shortterm longterm strategies achieve business plan profitability goals conducted performance reviews providing coaching feedback benefit company employee delivered positive customer experiences implementing effective quality assurance practices implemented policies standard operating procedures managed quality customer service logistics collaborated staff maximize customer satisfaction streamline procedures improve bottomline profitability planned daily operational strategies including delivery routing team workflows promotional initiatives maintained safety emergency readiness among personnel disseminating information monitoring compliance regulatory organizational policies improved morale management communication creating employee recognition rewards practices oversaw financial management budget management accounting payroll activities reviewed daily financial reports reconciled accounts keep information current accurate enforced security policies procedures protect company assets theft loss damage built upon established practice standards improve operational performance reduce labor costs evaluated invoices shipping paperwork accuracy compliance examined problemsolving concepts including quantitative methods techniques approaches optimize organizational operations facilitate decisionmaking conferred subordinate managers day assess needs optimize activities cultivated strengthened relationships customers vendors internal stakeholders resolved issues including challenges regarding circuits websites vendors telecoms strengthened operational efficiencies traceability developing organization systems financial records sales reports 062021 102021 manger department defense champaign il restocked office supplies daily troubleshot problems equipment keep operations ontrack maintained records timely updates employee files freed management important business personally handling basic responses email letters facilitated communication managers employees writing professional internal correspondence fielded high volume daily telephone calls using multiline telephone system assisted revenue profitability improvements including advertising sales human resources initiatives planned organized daily work schedules accordance established menus special events seasons special requests handled management communication executives taking making telephone calls reviewing prioritizing mail composing typing correspondence kept office equipment functional supplies wellstocked promote efficient operations pleasantly welcomed visitors answered phone calls maintained front reception desk organized files developed spreadsheets faxed reports scanned documents maintaining front desk reception area neat organized fashion handled incoming calls directed callers appropriate department employee maintained detailed administrative procedural processes improve accuracy efficiency controlled managed document processes reviewing files records critical information confirm accuracy comply company policies procedures directed customer communication appropriate department personnel supported office operations managed client correspondence tracked records handled internal communications answered phone calls 2 rings asked appropriate questions determine department staff member could service proofed edited letters correspondence correct grammar spelling errors answered hundreds daily phone calls multiline phone system transferred calls appropriate person improved office efficiency managing client correspondence record tracking data communications attended meetings took meticulous notes disseminate participants 052015 122015 general manager schlotzskys deli mansfield tx coordinated work handoffs schedules shift managers supervised hourly temporary personnel provided work direction reviewed work processes managed allocation staff resources close monitoring projected future staff needs addressed resolved customer inquiries complaints engaged customers ensure satisfaction products offered evaluated performance associates mentored underperforming employees ways improve developed maintained effective working relationships team members management customers held area managers accountable meeting performance goals reported losses employee behavioral issues customer complaints significant issues upperlevel management oversaw daytoday operations special projects fastpaced setting improved performance individual team members motivating training person developed employees improve knowledge bases increase team value improve leadership potential communicated policy updates department answered questions enforced compliance managed performance team members conducted performance appraisals managed promotion recommendations performed analysis inform key strategic decisions presented datadriven recommendations senior leadership exemplified general manager leadership maintained company standards protocols locations mentored many entrylevel associates achieve leadership positions quickly became leadership trainer new store managers drove singleyear sales growth 98 setting new record companywide managed business operations working closely senior management develop kpis build operating dashboards monitor performance recognized excellence building motivating management hourly teams held associates accountable meeting established operational guidelines brand standards customer service expectations company policies maintained onsite presence ensure operations team met company operational standards worked finance team manage streamline accounts payable accounts receivable payroll processes supported back office procedures including hiring employment processes reversed poor performing store revising systems processes training programs personnel education training 081996 certified medical assistant medical assistant brookline college albuquerque nm gpa 41 high school diploma general ludlow high school ludlow ky gpa 39