professional summary jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom strategic sales business building leader 15 years inside technology space driving sales teams processes wellknown verticals worked multiple vendorspartners promoting business objective exceed revenue targets build new businesses revive flagging ones transparent empowering leadership strategic planning execution growing channels partnerships utilizing sales cloud telco innovations best practices delivered 100m targets led multichannel sales teams run strategic innovation projects change programs built partner channels 1000 partners managed growing pls consulted cloud business accomplishments resolved product issue consumer testing certified walkme builder certified walkme project manager green belt six sigma certified skills sales marketing transformational leadership business development business consultation process documentation digital adoption sales program coordination work history director operations bpi 012020 current redshelf chicago il customer trend analysis operating procedures policies business analytics marketing strategy development oversaw daytoday production activities accordance business objectives increased sales 55 yoy defined implemented revised operational policies guidelines set team individual kpis provided regular actionable feedback monitored budget utilized operational resources kept uptodate industry trends identified areas opportunity drive improvements achieved team goals formalized training plans coaching performance management monitored coordinated workflows optimize resources led change transformation across business areas deliver benefits align company resources worked collaboratively functional leaders implement new procedures corrective actions improve quality analyzed technology resource needs market demand plan assess feasibility company projects devised new promotional approaches boost customer numbers market penetration enhancing engagement driving growth documented processes drafted sops comply regulations company policies assessed performance management structures implemented enhancements improve frameworks strengthen results senior manager sales 032013 092019 ingram micro philippines bpo llc city state established vendor facing portfolio sales called market development md responsible developing business side multiple vendors increase company revenue maximize profits identifies rising business opportunities builds longterm relationships potential accounts achieve growth hit sales targets successfully managing team 80 recruiting objectives setting coaching performance monitoring sales representatives forecast pipeline review stakeholders manage customer concerns highly technical support requests enterprise customers via telephone web maintain high level customer satisfaction contribute global support processes procedures part support management team across regions provide guidance associates solving issues including proposing discussing fixes providing advice educating customers areas meet schedules manager sales customer support 032011 022013 ingram micro philippines bpo llc city state managed team 28 heads tasked order management pre sales post sales responsibilities charged business process improvements expanded crossfunctional organizational capacity collaborating across departments priorities functions common goals reduced process bottlenecks training coaching employees practices procedures performance strategies maximized performance monitoring daily activities mentoring team members applied customer feedback develop process improvements support longterm business needs crosstrained existing employees maximize team agility performance delivered feedback decisionmakers regarding employee performance training needs corporate training manager 032010 022011 ingram micro philippines bpo llc city state coordinated technical training personal development classes staff members delivered new employee onboarding training sessions via multiple software evaluated success training programs recommended improvements upper management enhance effectiveness reviewed edited training materials accuracy company policy compliance created indepth training manual employees drove departmental performance achievement service levels focused team operational reviews structured coaching managing enterprise targets increase 30 led daily weekly monthly coaching counseling feedback sessions conducted training courses prepared videos longterm use developed departmental systems procedures better align workflow processes education bs nursing 032007 university east ramon magsaysay memorialmedical center metro manila awarded top 4 nursing class deans list 2007 2006 2005 2004 high school diploma 032003 mariano marcos state university ilocos norte awards honors awarded class valedictorian certifications green belt certified six sigma walkme certified project manager 2022 walkme certified solutions 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