jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional overview thirteen years experience dedicated versatile customerservice focused professional experienced training supervision volunteers staff detailedoriented manager effective public speaker teamoriented member served twenty years military holding everincreasing supervisory leadership positions core qualifications unwavering commitment customer service critical thinking problem solving research public speaking project management skilled researcher instructor active listening accomplishments led diverse team create palm beach county history online website resulting three million hits year projector leader led team create onehour long history documentary shown local television stations oversaw development online history magazine resulting readership 11000 used creativity design new museum docent program train 30 docents ready museum opened bachelor arts history 2001 florida atlantic university boca raton fl summa cum laude education associate applied science law enforcement technology 1988 central texas college killeen tx experience curator education 042002 052016 thrivent financial lutherans east grand forks mn handled customer inquiries requests scheduling delivery education programs lectures offered historical society area schools local venues museum greeted visitors museum answered questions local history area destinations satisfactory visitor led adult school tours handled guest inquiries sales bookstore items research requests dealt upset visitors professional manner successfully ending dispute managed development education programs built relationships local schools home schools palm beach post school district palm beach county formed partnerships eight local history organizations create palm beach county history institute awardwinning summer teacher workshop responsible training supervision museum docents volunteer outreach coordinator lecture coordinator responsible coordinating selecting scheduling two seasonal lecture series distinguished lecture series third thursdays three wrote maintained updated education section hspbcs website palm beach county history online website editor graphic designer contributor hspbcs online history journal tustenegee assisted researchers volunteers research requests provided reference service maintained collections reviewed filled research requests provided reference service person mail email serviced maintained collections needed key accomplishments managed highvolume education requests customers resulting 25000 students impacted yearly use organizations programs lead goto person training new museum volunteers staff needed set standard leading children adult tours museum assisted organization attain high customer service ratings determined visitor surveys maintaining high training standards museum docents commended president ceo professionalism enthusiasm intense customerteacherstudent focus serving schools museum tours lead project coordinator team developed organizations palm beach county history online website receives three million hits year contributed 20 growth visitors museum outreach promotion museum tours established organizations first museum docent program train volunteers interact visitors lead museum tours project leader codeveloped historical societys first education program history florida curriculum fourth grade still use schools 156000 students used since introduction 2003 researcher part time 112001042002 historical society palm beach county city state primarily responsible inventorying cataloging researching filing data entry new photographic collection donated historical society assisted customers research requests providing information local state history key accomplishments catalogued photographic collection consisting 200000 photographic images assisted researchers included newspaper reporters authors family researchers architects sold photographic individuals corporations office manager part time 20002002 florida atlantic university city state oversaw daily operations three computer labs twenty lab assistants coordinated ordering distribution supplies issuing access cards lab assistant duties time cards salaries assisted annual budget development hiring lab assistants compiled weekly computer lab usage reports assisted technicians minor computer repairs wrote updates lab assistants standard operating procedures lab guidebook company operations sergeant 061996 051998 us army 204th military police company city state directed daily operations 180soldier military police unit oversaw tasks mission assignments higher headquarters tasking company elements ensuring accomplishment tactical environment directed personnel actions include performance management awards corrective separation actions coordinated processing orientation new personnel assigned duties oversaw maintenance accountability 90000 worth equipment key accomplishments organized established company operations center major tactical exercise involving 20 countries designed staff presentation format adopted three units battalion developed tracking system awards evaluations significantly improved unit system resulting 100 timely turnin higher headquarters awards florida trust historic preservation 2014 organizational achievement palm beach county history institute florida trust historic preservation 2009 education civil air patrol project sylvia martin shaw scholarship 2001 life long learning society scholarship 2001 boca raton historical societys elaine neefus award 2000 saul edleman history award 2000 numerous military awards decorations skills computer software microsoft word powerpoint excel outlook adobe photoshop illustrator indesign