jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary qualityfocused customer service representative committed approaching customer service task tenacity attention details willingness go beyond basic administrative tasks take multiple projects excellent work ethic strength boosting company morale skills 60 wpm typing speed customer serviceoriented excellent communication attentive details listening professional phone etiquette invoice processing multitasking prioritizing proficient ms office ms excel ms outlook ms powerpoint experience virtual web search evaluator 012017 current navient corp raleigh nc perform online tasks evaluate quality relevance internet based search results advertisements andor web page content position helps ensure people around world presented effective relevant data possible searching information internet parttime job done virtually home customer care specialist 052015 102015 department defense londonderry nh identified customer needs interpret motor vehicle code policies procedures customers level comprehension neutralized challenging escalated customer situations remaining calm professional showed empathy customers problems resolved issues taking appropriate action researched resolved customer disputes inquires presented professional courteous image represent customerfocused penndot standards acted integrity professionalism times used proactive listening skills probing techniques better understand customers perspectives behaviors motivations balanced quality quantity provide information accurately professionally timely fashion order assist maximum number customers monitored evaluated adapted behavior respond variety ages ethnic cultural backgrounds displayed positive attitude meeting exceeding demands given situation task performance standard answered quickly redirected 120 calls per day business support specialist 062014 032015 american security llc inver grove heights mn provided sdministrative support ceo apd solutionschairman dekalb development authority managed ceos calendar assessed urgency priorities accepting declining appointments meetings ceo coordinated domestic travel arrangements including booking airfare hotel transportation created detailed expense reports requests capital expenditures screened applicant resumes coordinated phone inperson interviews provided general administrative support backup support management team staff company needed performed general clerical duties include limited copying faxing mailing filing opened sorted distributed incoming correspondence including faxes email filed coordinated retrieved organizational documents corporate files records reports staff processed outgoing mail packages accurate log transaction listing date location postage cost shipping cost requested staff supported various office operations including press conferences mailroom business conferences holiday partiesevents office equipment supplies repairs records others entered data incoming invoices maintain functions housing properties logged checks mailed assisted preparation client meetings spreadsheets reports planned coordinated logistics materials board meetings committee meetings staff events assisted rbr project administer master hoa list surrounding counties called hoas master list obtain meeting information created hoa meeting calendar project manager attend meetings bring clients unarmed security officer 092017 062014 walden security city state periodically patrolled buildings grounds work site examined doors windows gate determine secure warned violators rule infractions loitering smoking carrying forbidden articles apprehends expels persons engaging suspicious criminal acts watched reported irregularities fire hazards leaking water pipes security doors left unlocked observed departing personnel guard theft company property permitted authorized persons enter property hours registered watch stations record time inspection trips recorded data property damage unusual occurrences malfunctioning machinery equipment use supervisory staff member services representativeregistration 082012 022014 ymca metropolitan atlanta city state promoted sold ymca memberships programs families setup invoices autocharge transaction future payments provided facility tours potential members utilizing sales customer service techniques completed followup phone calls thank cards order meet exceed personal monthly goals team goals sales retention collected receipted moneys memberships sand programs approved procedures ensuring moneys secured times also includes shift deposit reconciliation answered registration questions registered members programs via phone facetoface assisted answering general phone lines stayed educated updated current issues programs upcoming events relation cay ymca setup break basic membership equipment inspected reported general maintenance issues well incidents provided appropriate assistance needed communicated positive manner members guest programs participants volunteers maintained branch association certifications cpraed branch orientation branch emergency procedures 3540 keyboard input ms word ms excel ms outlook 60 wpm member services representativeregistration 082012 022014 ymca metropolitan atlanta city state promoted sold ymca memberships programs families setup invoices autocharge transaction future payments provided facility tours potential members utilizing sales customer service techniques completed followup phone calls thank cards order meet exceed personal monthly goals team goals sales retention collected receipted moneys memberships sand programs approved procedures ensuring moneys secured times also includes shift deposit reconciliation answered registration questions registered members programs via phone facetoface assisted answering general phone lines stayed educated updated current issues programs upcoming events relation cay ymca setup break basic membership equipment inspected reported general maintenance issues well incidents provided appropriate assistance needed communicated positive manner members guest programs participants volunteers maintained branch association certifications cpraed branch orientation branch emergency procedures 3540 keyboard input ms word ms excel ms outlook 60 wpm member services representativeregistration 082012 022014 ymca metropolitan atlanta city state promoted sold ymca memberships programs families setup invoices autocharge transaction future payments provided facility tours potential members utilizing sales customer service techniques completed followup phone calls thank cards order meet exceed personal monthly goals team goals sales retention collected receipted moneys memberships sand programs approved procedures ensuring moneys secured times also includes shift deposit reconciliation answered registration questions registered members programs via phone facetoface assisted answering general phone lines stayed educated updated current issues programs upcoming events relation cay ymca setup break basic membership equipment inspected reported general maintenance issues well incidents provided appropriate assistance needed communicated positive manner members guest programs participants volunteers maintained branch association certifications cpraed branch orientation branch emergency procedures 3540 keyboard input ms word ms excel ms outlook 60 wpm member services representativeregistration 082012 022014 ymca metropolitan atlanta city state promoted sold ymca memberships programs families setup invoices autocharge transaction future payments provided facility tours potential members utilizing sales customer service techniques completed followup phone calls thank cards order meet exceed personal monthly goals team goals sales retention collected receipted moneys memberships sand programs approved procedures ensuring moneys secured times also includes shift deposit reconciliation answered registration questions registered members programs via phone facetoface assisted answering general phone lines stayed educated updated current issues programs upcoming events relation cay ymca setup break basic membership equipment inspected reported general maintenance issues well incidents provided appropriate assistance needed communicated positive manner members guest programs participants volunteers maintained branch association certifications cpraed branch orientation branch emergency procedures 3540 keyboard input ms word ms excel ms outlook 60 wpm member services representativeregistration 082012 022014 ymca metropolitan atlanta city state promoted sold ymca memberships programs families setup invoices autocharge transaction future payments provided facility tours potential members utilizing sales customer service techniques completed followup phone calls thank cards order meet exceed personal monthly goals team goals sales retention collected receipted moneys memberships sand programs approved procedures ensuring moneys secured times also includes shift deposit reconciliation answered registration questions registered members programs via phone facetoface assisted answering general phone lines stayed educated updated current issues programs upcoming events relation cay ymca setup break basic membership equipment inspected reported general maintenance issues well incidents provided appropriate assistance needed communicated positive manner members guest programs participants volunteers maintained branch association certifications cpraed branch orientation branch emergency procedures 3540 keyboard input ms word ms excel ms outlook 60 wpm elementary education 2011 education training harrisburg area community college harrisburg pa 42 credits completed towards degree early childhood education 2009 lackawanna college scranton pa william r fitzgerald scholarship early childhood education 2009 lackawanna college scranton pa william r fitzgerald scholarship high school diploma academic education 2008 scranton high school scranton pa honor roll student computer applications 2005 united neighborhood centers scranton pa trained computer software applications microsoft office word excel powerpoint access publisher frontpage window xp internet explorer