jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary summary experienced software quality assurance tester 15 years dealing testing support desktop webbased environments analyzed pre postdevelopment applications isolate resolve performance errors cooperation development technical support teams dedicated superior debugging services exceptional communication prompt precise diagnosis effective solutions experienced software quality assurance tester 15 15 years dealing testing support desktop webbased environments analyzed pre postdevelopment applications isolate resolve performance errors cooperation development technical support teams dedicated superior debugging services exceptional communication prompt precise diagnosis effective solutions systematic 12 wellversed software development testing protocols helps teams produce highquality quality work completing thorough quality assurance evaluations strong communicator multitasker organized detailoriented approach proficient complex 12 13 deployments experienced software quality assurance tester 15 years dealing testing support desktop webbased environments analyzed pre postdevelopment applications isolate resolve performance errors cooperation development technical support teams dedicated superior debugging services exceptional communication prompt precise diagnosis effective solutions systematic 12 wellversed software development testing protocols helps teams produce highquality work completing thorough quality assurance evaluations strong communicator multitasker organized detail oriented approach proficient complex 12 13 deployments accountable managing people setting direction deploying resources typically responsible m2 manager aligns global grades 9 1012 webex control hub administration beta customers managing users licenses devices hybrid services deployed softwarehardware part regular project maintenance cycles resolved customer problems remedy incident management overall planning administration landscape managesupervise staff assist recruiting hiringselection training evaluation employees receive evaluate vendor club reports employe manage budget compile andor supervises completion statistical related data areas responsibility prepares rfqs new contracts conducts bidding process new contracts andor renewals necessary board participation recommendations regarding contracts budgets board based sound judgement knowledge plan coordinate work subordinates analyze problems develop practical solutions skills management skills management team collaboration plan coordinate work subordinates analyze problems develop practical solutions results deadline driven develop maintain effective working relationships procedure development customer custome service recruit hire retain employees continuous learning teamwork positive attitude advocate advocate voice voice customer crossfunctional team collaborationdiagnostic concise written verbal communication technical skills bug tracking scripting documentation webbased testing performance testing test program development defect tracking reporting engineering team support white box testing hardware software configuration continuousintegration testing software softwar manual testingpassionate quality firmware testingsoftware functionality feedback agile best practices education training masters institute san jose ca 041988 associate applied science computer system administration st james high school montego bay jamaica 071981 high school diploma certifications certified ccna systems 2002 microsoft certified mcp microsoft certified mcse experience cisco systems inc software development testing engineer city state 012022 current experience cisco systems inc san jose ca tracked quality assurance metrics liaised internal teams software development testing engineerworked offsite teams complete timely tests facilitate smooth 012022 currentproduct releases searched bugs newlydeveloped aspects existing web applications sandbox environments reporting errors deliver complete functionality time launch date collaborated developers system installers technical support representatives identifying errors determine appropriate team consult resolving issue tracked software bugs detailed information regarding findings resolution techniques documentation worked cisco communications manager cucm administrator cisco webex control hub administration beta customers managing users licenses devices hybrid services worked several models cisco wirelesswired headsets carnival cruse line assistant maitre city state 061986 082022 greeted guests gathered information seat groups place waitlist supported serving staff food runners bussers keep dining room presentable ready guests escorted guests seating area furnished menus highlighted daily specials answered phone inquiries schedule confirm reservations record takeout orders respond service questions accommodated guests children special needs promote comfortable dining experience scheduled reservations notified servers managers large groups prepare seating advance varice developed longterm relationships customers increase opportunities repeat business delivered outstanding service support initial interaction final departure maintaining loyal clientele checked dining serving areas verify proper cleanliness readiness guests greeted incoming guests escort assigned dining area present menus holiday inn stanfordsheraton palo alto hotel restaurant managerassistance front desk city state 011995 051997 handled guest complaints offered complimentary services hardship cases mentored new employees demonstrating best methods servicing clients guests managed budget expenditures supplies renovations drove operations meet sales profit margins coordinated weekly staff schedule accommodate ongoing seasonal needs hotel delegated work staff setting priorities goals arranged special accommodations guests enhance visitor experiences received incoming calls coordinated staff fulfill customer requests welcomed patrons front desk engaged friendly conversations conducting checkin process worked housekeeping maintenance staff address resolve building room issues new atlantic aluminum ltd aluminum fabricator installation city state feb1976 nov1985 tracked quality assurance metrics liaised internal teams worked offsite teams complete timely installation facilitate smooth product delivery updated software documentation user guides align current features comply best practice standards collaborated developers installers technical support representatives identifying errors determine appropriate team consult installation resolving issues fabricate installation fabricate glass sliding doorswindows bathroom shower doors plantation shutters window blinds aluminum glass entrance doors glass cutting certification