hakeem johnson 123 street los angeles ca 12345 hakeemexamplecom 123 4567890 education bachelor science bs information technology university los angeles los angeles ca september 2007 may 2011 key skills information technology technical project management agile methodology cybersecurity strategic planning certifications cisco certified network professional ccnp 2016 cisco certified network associate ccna 2014 comptia 2011 senior specialist 10 years experience specializing network administration software installation technical project management cybersecurity proven track record leading technology teams execute multimilliondollar projects initiatives strong history defining overarching strategy direction organizations professional experience senior specialist los angeles technology inc los angeles ca november 2015 present serve point contact client accounts valued 500k 25m includes troubleshooting tier 1 technical issues deploying technology solutions executing largescale installation network projects across customer sites analyze security policies procedures client businesses propose solutions mitigate risks improve user authentication enhance security manage team 20 system administrators network engineers help desk technicians personnel provide end user support execute 3m initiatives including large scale system migrations networking projects lead meetings department clevel executives create technology roadmaps define longterm strategy organization specialist west coast corp los angeles ca may 2011november 2015 troubleshot tier 3 issues customers identified resolved bugs coordinated team drive enhancements refine service delivery end users standardizing procedures performed software hardware installations upgrades maintenance