jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary energetic personality 10 years experience offering quality customer service team leader focused maintaining effective communication diligent work ethic growth mindset looking transfer personable skillset gathered jessicae service industry something aligned human resources involved health insurance years passion navigating benefits customers vendors years position sounds like great opportunity help employees understand utilize benefits maximize experience skills customer service oriented organized effective communicator team player sales minded multitasking flexibilityversatility wellversed microsoft word excelcrms education cal state university fullerton fullerton ca 052016 bachelor arts english graduated cum laude may 2016 gpa 351 deans list spring 2013 fall 2013 spring 2014 spring 2015 en italia fall 2015 spring 2016 member golden key honor society majored english emphasis modernist poetry prose apilorenzo de medici university florence italy semester long study abroad program florence italy studies included world religions english italian language work history mrci worksource patient access advocate shakopee mn 012021 current build maintain relationships patients providers key stakeholders ensuring best interests met proactively keep informed progress issues important updates act patient advocate identifying possible avenues healthcare coverage coordinate doctors offices patients pharmacies manage respond incoming calls determine best meet needs customer ensure calls documented per established guidelines procedures provide oversight guidance transfer prescriptions based degrees urgency specialty pharmacies including tracking deliveries settling shipping disputes assist training new patient access advocates shadowingreverse shadowing streamlinedupdated 45 documentsor processes since program launch involved client feedback improvement answer roughly 1015 callsinquiries per day electric boat program specialist stonington ct 102019 012021 apart emergency service request esr team handled client escalationshigh sensitivity cases patients experiencing barrier continuing treatment conduct insurance verifications understand patients prescribed therapy eligible coverage coordinate prior authorizations investigate alternative insurance coverage funding sources process patient applications various complexities follow programs specifications determine eligibility place follow calls respond enquiries patients andor healthcare providers necessary liaise partner distributors pharmaceutical manufacturers request products per programs guidelines track shipments familiar market place insurance options available patients educate patients available options appropriate maintain professional calm friendly demeanor express thoughts instructions clearly verbal written communication answer upwards 40 callsinquiries per day davidson college program representative davidson nc 122018 102019 quickly efficiently manage incoming faxes program customers identify nature request triage faxes calls information applicable software systems manage customer inquiries per established procedures necessary conduct outgoing calls obtain missing information needed complete program service appropriate information case case basis provide clean complete accurate data information appropriate software systems manage organize coordinate mailing outgoing program related materials per programs specifications marriott international lugg driver goodlettsville tn 092018 122018 completed routine pre post trip inspections evaluate vehicles assess maintenance needs loaded secured items trucks avoid damage parcels delivery coordinated efficient merchandise loading unloading keep tight schedules corbins q catering manager city state 022015 092018 worked directly farmers markets restaurant teams lessen turnover improve sops developed new process employee evaluation resulted marked performance improvements responded client requests via telephone email would main point contact cateringevents initiated key partnerships wedding venues san diego area increasing revenues 100 span 2 years obtained documents clearances certificates approvals local agenciesparties involved service resolved employmentrelated disputes proactive communication led comprehensive safety training 20 staff members handled understaffing disputes terminating employees administering disciplinary procedures coordinated work activities staff relating employment compensation labor relations employee relations outpost summer camps group coordinator city state 062013 082016 worked children varying age interest skill developmental levels organized guided group activities leading coaching participating campers participated meetings coordinate staff campers progress issues goal achievement constructed benches mulched cleaned facilities rotation volunteers trained staff members conducting events following safety procedures coached mentored camp counselors instructors effective strategies relating students teaching important life skills communicated parents staff teachers regarding children program issues additional information worked behalf pharmaceuticals like johnson johnson janssen gilead familiar siebel pegasys salesforce crms familiar saba microsoft office