jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary passionate leader first class communication skills long track record successful management high level 25 years experience extensive knowledge current economic social regulatory issues ability work independently environment change challenge multiple deadlines priorities extensive experience business operational matters passionate supporting businesses excel current role work closely teams individuals across company develop coordinate execution strategies lead increase operational efficiency advanced knowledge corporate policy laws regulatory requirements specific areas responsibility true professional champions company culture employee engagement every opportunity skills approach interpersonal configuration management cost reduction clients client customer service instruction team leader managing meetings policies presentation skills presentations process improvement processes project leadership quality requirement technical assistance technical manuals trainer training materials transmission web applications website written communication business process reengineering advanced problem solving project planning development work history 012016 current user acceptance testing business project support manager vp gardaworldlouisville ky focused primarily supporting ginniemae clients participating program served subject matter expert system security administrator webbased applications portal sites well web security pool processing policies responsible overall success system user acceptance testing uat activities review statement work give level effort timeline complete testing project responsible hiring lead user acceptance testing tester meet project demand participate project kick meetings beginning testing review understand defects entered team members translate actionable items perform triage troubleshooting analysis issues failures reported team members determine issue defect enhancement usererror produce reports uat team findings participate gono go meetings hand qauat phase well iv v testing phase communicate status assignments project manager project team ensure testing defects assigned worked resolved according project schedule communicates status client project team sponsor steering committee conducts project leadership status issue meetings per project communication plan ensures development team adhering team standards processes creates communicates quality plan configuration management plan ensures development team executing plans communicates status team leader monthly travel washington dc work clientrequestor define business requirements conduct testing verification account specific configuration data deliver training account representatives train trainer approach creates system test cases data participates executing system test plan follow projects configuration management quality plan communicate technical issues technical team leader timely manner facilitate resolution developed registration training materials modernization customer adoption also provided hands training internal users external customers specific proper use web applications programs consistently reviewed matrices activity reports measure productivity goal achievement identified areas need cost cuts process improvement implemented standard operating procedures focused customer service operations observed system functionality verify performance detect potential transmission errors 012007 012016 corporate trust operations section manager bnymellon city state ginnie mae relationship service ginnienetginnie mae portal website customer service subject matter expert aspects pertaining ginnienet ginnie mae portal website customer service ginnie mae pool processing policies requirements manage daily operation customer service area managing seven customer service staff members security administrator ginnienet ginnie mae portal website desktop distributed systems manage conduct ginnienet webfingerprint enrollmentuser group training ginnie mae issuer custodian community experience classroom presentations handson format introducing ginnienet ginnie maes issuing community manage testing enhancements ginnienet system ensure timely accurate implementation per ginnie maes requirement develop registration training materials facilitate appropriate instruction internal external customers proper use ginnienet web base program enhanced technical manuals conduct software diagnostics investigate resolve problems providing technical assistance support consistently review matrices activity reports measure productivity goals implement standard operating procedures surrounding customer service operations effective interpersonal verbalwritten communication presentation skills observing system functionality verify performance detecting transmissiondata errors 011996 012007 corporate trust operations section manager jpmorgan chase bank city state ginnie mae relationship service ginnienetginniemae portal website customer service subject matter expert aspects pertaining ginnienet ginnie mae portal website customer service ginnie mae pool processing policies requirements manage daily operation customer service area managing seven customer service staff members security administrator ginnienet ginnie mae portal website desktop distributed systems manage conduct ginnienet webfingerprint enrollmentuser group training ginnie mae issuer custodian community experience classroom presentations handson format introducing ginnienet ginnie maes issuing community manage uat testing enhancements ginnienet system ensure timely accurate implementation per ginnie maes requirement create complete comprehensive uat test plan review approval ginnie mae management develop registration training materials facilitate appropriate instruction internal external customers proper use ginnienet web base program enhanced technical manuals conduct software diagnostics investigate resolve problems providing technical assistance support consistently review matrices activity reports measure productivity goals identifies areas needing cost reduction program improvement implement standard operating procedures surrounding customer service operations effective interpersonal verbalwritten communication presentation skills observing system functionality verify performance detecting transmissiondata errors 011994 011995 customer service officer toronto dominion bank city state understand legal regulatory information security compliance requirements experience instructed clients senior level major firms ability network liaise clients every level experience total facility management hard soft services proven ability lead motivate build successful teams achieving targets dynamic complex business environment experience operating within highly competitive markets ability manage operations within budgetary constraints able manage develop diverse group highly skilled people operationally strong financially aware commercially astute decisive forward thinking strong vision strategic capability building maintaining strong effective relationships suppliers customers education master business administration ongoing ellis university villa park il bsc human resources management ellis university jpmorgan chance bank certification total quality management tqm training completion defects eyes customer training completion process mapping additional information willing relocate anywhere accomplishments understand legal regulatory information security compliance requirements experience instructed clients senior level major firms ability network liaise clients every level experience total facility management hard soft services proven ability lead motivate build successful teams achieving targets dynamic complex business environment experience operating within highly competitive markets ability manage operations within budgetary constraints able manage develop diverse group highly skilled people operationally strong financially aware commercially astute decisive forward thinking strong vision strategic capability building maintaining strong effective relationships suppliers customers