coleman guthrie project manager work experience genovice project manager san francisco ca 2019 current directed project cycles develop website mobile applications completing project scopes risk assessments coordinated tech team schedules stakeholders clients deliver 97 projects time communicated junior staff provide guidance challenging repairs troubleshooting cases supervised projects start finish implement changes adjust needed increasing referral rates 78 analyzed completed projects drafted feedback reports implemented suggestions future project plans federal reserve bank boston project manager san francisco ca 20142019 led creation project timelines 21 technicians ensure deliverables met crm platforms implemented correctly increasing customer satisfaction 42 scheduled adjusted client appointments installations implementation training sessions 85 companies prepared project status reports budgets quotes timetables conferences vendors clients technicians traveled work site 13 projects help clients resolve unique project issues increasing client satisfaction 29 netapp technical support engineer san francisco ca 2010 2014 installed configured networks software applications 45 increasing referral rates 59 communicated 14 remote clients provide technical support troubleshooting recommendations inspected products monthly address customer feedback diagnose future issues reducing errors 74 employed knowledge sql 3 programming languages network configuration support api maintenance documented internal external requests reporting ticket details actions taken results dates decreasing ticket resolution time 57 coleguthrieemailcom 123 4567890 san francisco ca linkedin skills server maintenance sql apis crm microsoft 365 programming languages c java python project management data analysis education bachelor science computer engineering university california san diego 2006 2010 san diego ca minor communication certifications pmp certification cism certification