jessica claire management professional 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary seasoned information systems professional experienced leading overseeing streamlining company data voice communications infrastructure directs department operational activities provides solution support enhances missioncritical business operations high level competency operational systems management advanced virtualization knowledge proven track record lead manage projects high levels technical functional complexity skills requirements specifications expansion projects network design coordination health information policy procedure development project leadership solution development implementation disaster recovery planning technology upgrades technology recommendations operational support infrastructure planning design adaptability flexibility technical planning work history 122019 current senior network engineer nfi industries south elgin il emergency situations enterprise technology time management server consolidation strategic goals project management instructional leadership organizational systems technological alignment technical system improvements best practices methodologies continuous quality improvement cqi disaster recovery operations oversaw companys entire network related policies covering use maintenance infrastructure established monitored key performance metrics verify consistent compliance important networking standards recommended network security standards upgrades management installed configured network security solutions vpns firewalls intrusion detections mitigation tools managed purchasing installation networking equipment core routers switches led planning technical design activities routine operations special projects backed support desk team handle user problems technical concerns maintained expanded vendor relationships amicable beneficial interactions network carriers partners improved network operation incorporating new technologies existing designs planned implemented effective disaster recovery business continuity solutions protected company assets users effective firewall solutions strict security protocols analyzed existing network application architectures presenting findings possible enhancements improvements senior decisionmakers built improved network documentation training procedures lead successful team completing high quality work monitored network activities quickly detect resolve operational security issues managed tracked coordinated problem resolution escalation processes coached mentored employees offered constructive feedback performance improvement provided comprehensive training internal offsite users optimize systems maintenance resolve recurring issues orchestrated integration communication software upgrades conducted testing troubleshooting various software remotely onsite 150 servers maintain operational readiness maintained flexible schedule responded afterhours weekend emergencies implemented developed tested installation update file servers print servers application servers led server infrastructure development quality assurance staging production systems crosstrained existing employees maximize team agility performance adjusted job assignments schedules keep pace dynamic business needs factoring processes employee knowledge customer demands 092017 122019 network administrator cadia healthcare beaver pa installed configured supported local area network lan wide area network wan internet system maintained network hardware software monitored network support network availability end users performed daytoday lan wan administration maintenance support constructed maintained virtual local area network vlan identified immediately resolved issues network devices managed maintained stability network wireless services throughout enterprise provided oncall support network engineering duties provided required network documentation inform management backed company data distributed storage centers avoid massive data loss event network breach failure planned implemented maintained wireless network strategy operation provided consistent support oncall rotation duty verified continuity computer telephone system services users technical expertise assistance project coordination managed data backups disaster recovery operations greater 500 person company increased knowledge base help desk staff authoring documentation system configuration troubleshooting introduced hyperv infrastructure management tools create manage virtual server computing environment took responsibilities administrator absence filled gaps around office deployed antivirus security solutions throughout entire system network facilitated installation processes deliver project requirements time installed configured tested maintained operating systems application software system management tools worked closely customers internal staff stakeholders determine planning implementation integration systemoriented projects provided 2nd 3rd level technical support troubleshooting internal external clients 112015 092017 specialist cannon equipment lagrange ga configured hardware devices software set work stations employees explained technical information clear terms nontechnical individuals promote better understanding responded support requests end users patiently walked individuals basic troubleshooting tasks assessed system hardware software suggested modifications reduce lag time improve overall speed patched software installed new versions eliminate security problems protect data maintained servers systems keep networks fully operational peak periods removed malware ransomware threats laptops desktop systems monitored systems operation input commands troubleshoot areas performed server backups changed replaced backup tapes daily broke evaluated user problems using test scripts personal expertise probing questions helped streamline repair processes update procedures support action consistency worked software development team reported errors bugs newly released software assisted deployment release fixes followed clients verify optimal customer satisfaction following support engagement problem resolution 062010 122015 support engineer fishers technology boise id resolved diverse range technical issues across multiple systems applications customers endusers across various time zones offered troubleshooting connectivity issues across networks wifi cellular wired lan connections collaborated supervisors escalate address customer inquiries technical issues researched product issue resolution tactics address customer concerns assisted customers identifying issues explained solutions restore service functionality resolved escalated issues serving subject matter expert wideranging issues translated complex technical issues digestible language nontechnical users explained security measures simple terminology help users understand malware phishing threats 062014 102015 field technician company name city state followed clients verify optimal customer satisfaction following support engagement problem resolution configured hardware devices software set work stations employees broke evaluated user problems using test scripts personal expertise probing questions removed malware ransomware threats laptops desktop systems patched software installed new versions eliminate security problems protect data helped streamline repair processes update procedures support action consistency collaborated vendors locate replacement components resolve advanced problems quickly learned new skills applied daily tasks improving efficiency productivity carried daydayday duties accurately efficiently demonstrated respect friendliness willingness help wherever needed worked flexible hours night weekend holiday shifts performed duties accordance applicable standards policies regulatory guidelines promote safe working environment maintained energy enthusiasm fastpaced environment education 062020 master science information technology management western governors university salt lake city ut 062018 bachelor science network administration western governors university salt lake city ut 062014 associate science computer information systems networking shasta college redding ca certifications microsoft certified solutions expert mcse cloud platform infrastructure microsoft certified solutions associate mcsa server 2012 r2 certified associate project management capm cisco certified network associate routeswitch ccna comptia linux comptia project comptia security