jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary capable program analyst proven history enhancing department veteran affairs operations wellcoordinated addressing problems investigating root causes implementing successful resolutions pursuing new professional opportunities room advancement strong leadership team building skills proven supervisory skills decision making effectively negotiate explain communicate internal external stakeholders background includes event planning software development qa testing business analyst product deployment planning testing manage releases knowledgeable documentation schematics production requirements skills proficient microsoft windows office suite word excel powerpoint adobe creative suite data analysis expertise meeting facilitation planning meetings customer serviceoriented personable problem solving organizational skills project management oversight project planning development team building leadership supervision work history management program analyst 112015 current us department transportation white plains ny excellent written verbal communication skills change management business analysis risk assessment recommendations change ms office suite business planning event management vendor relationship management developed longterm technical business strategy using customer feedback identify necessary process improvements established planning objectives projects identifying key issues approaches performance metrics conduct special analysis recommend solutions develop action plans coordinate partner conduct facilitate internal external stakeholder meetings create design work processes systems stakeholders customers timely manner educated key personnel appropriate production methods achieve expectations meet quality control standards lead special confidential assignments support senior management project manager national hr initiatives plan coordinate execute business functions allocate resources manage production resolve highly complex programmatic problematic issues timely manner communicate technical information person writing diverse audiences functional crossfunctional levels plan coordinate monitor projects assignments competing demands deadlines successfully collaborated engineers verify design changes increased efficiency team performance implementing actionable process improvements led team 4 administering infrastructure aligned staff members develop identify achieve assigned goals initiatives kept project schedule within budget serving project leader increased customer satisfaction adherence quality standards customer requirements oversaw large portfolio projects support teams report progress influence positive outcomes key stakeholders achieved project deadlines coordinating contractors manage performance maintained schedules ensure key milestones met every phase program analyst 012014 092015 us government agencies independent organizations vinton ia supported veterans benefits administration technology solutions include change management application testing data integrity management enduser support drafting business requirements created recommended changes improved workload work methods va employees performed budget analysis monitored project funding managed database integrity offered technical support regarding applications system issues supervised workload performance management departmental staff training assessments face face meetings collaborated senior executives leaders discuss creation business requirements enhance workflow improved resource allocation promote efficiency deadline management fostered client retention providing efficient service oversaw large portfolio technical projects support teams report progress influence positive outcomes key stakeholders worked senior leadership ensure complex projects completed time underbudget achieved project deadlines coordinating contractors manage performance defined clear targets objectives communicated team members took active role company growth consistently providing quality customer service promote growth retention increased efficiency team performance implementing actionable process improvements increased customer satisfaction adherence quality standards customer requirements 30 established planning objectives projects identifying key issues approaches performance metrics aligned staff members develop identify achieve assigned goals initiatives certified veteran service representative 072007 012014 modivcare north ct managed claims inventory associated databases reconciled files reviewed claims determine appropriate action conducted face face telephone interviews veterans various agencies regarding disability benefits responded white house congressional inquiries members staff clients via email mail fax interacted veterans dependents expedite financial hardship cases claims provided customer service veterans dependents resolved complaints timely manner managed high level case loads serving 300 veterans monthly point contact new hire interview candidate site tours provided primary customer support internal external customers fastpaced environment maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns fielded customer questions regarding available va benefits trained mentored new personnel hired fulfill various roles provided constant training staff newly developed training programs including online modules interactive software used classrooms new language labs computer systems designed facilitated training courses aligning new learning development solutions organizations strategic goals mission vision traveled client locations conduct training classes conducted orientation sessions assess skill levels areas strength weakness developed training aids including training handbooks demonstration models multimedia visual aids computer tutorials reference materials corporate graphic designer 042007 072007 swoozies city state managed phases new product developments including conceptualizing designs managing milestones incorporating customer feedback used adobe photoshop adobe illustrator create images layouts projects used adobe photoshop adobe illustrator develop product mockups prototype designs worked clients gather define requirements establish scopes managing project milestones employed design fundamentals selecting typography composition layout color design work created designs collaborated technical team complete projects created digital image files use digital traditional printing methods met customers present mockups collect information adjustments demonstrated ability take various roles including graphics assistant graphics specialist provide range across projects ability work directly customers custom orders exclusive designs various printing projects excellent proofing skills high speed low error rate ability work fast paced environment meet deadlines also demonstrating excellent followup customer service skills collaborated multitude custom vendors including offerings restrictions production shipping times able convey customers successfully led key projects resulted increased sales 10 education master science human services clinical mental health counseling 122018 wake forest university winstonsalem nc master arts pastoral counseling 122011 liberty university lynchburg va bachelor arts fine arts 072004 university west georgia carrollton ga