jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary highly motivated sales associate extensive customer service sales experience outgoing sales professional track record driving increased sales improving buying experience elevating company profile target market skills 5 years relevant experience experience windows andor active directory active directory operating system antivirus organizational skills army policies backup presenting cabling printers interpersonal skills problemsolving skills hardware procurement computer hardware progress computer networks quick concept repairs clients research customer service routers customer support scheduling diagnosis servers direction scripts documentation shipping email software development experience 022018 current senior information technology specialist city clovis clovis ca senior management specification file servers switches hub system architecture imaging tcpip information systems technical support information technology user documentation inventory management telephone laptops time management troubleshoot managing troubleshooting meetings upgrades access upgrade mail video windows web sites multimedia workflow enterprise network architecture network security networks network direct supervise support resources performance project assignments activities manage technical direction project design implementation testing accordance project objectives manage team technicians operate maintain administer computer networks related computing environments including computer hardware software related documentation accordance best practices interface customer technical staff team members management identify issues negotiate changes meet deadlines provide strong customer service orally writing appropriate track support periodic hardware software upgrades work closely support partners promptly resolve incidents manage ticketworkflow multiple department defense organizations support g2 army users attend onsiteoffsite meetings include teleconferences travel may required draft maintain site documents include standard operating procedures concept operations generate daily status reports customers involving project updates infrastructure metrics ticketing trends generate weekly status reports program manager include risk identificationmitigation project updates ticket trends collaborated vendors locate replacement components resolve advanced problems brokedown evaluated user problems using test scripts personal expertise probing questions explained technical information clear terms nontechnical individuals promote better understanding analyzed application user issues identify troubleshooting methods needed quick remediation configured hardware devices software set workstations employees patched software installed new versions eliminate security problems protect data removed malware ransomware threats laptops desktop systems assessed system hardware software suggested modifications reduce lag time improve overall speed 012011 062017 help desk support specialist aetna inc kansas city ks provide technical support customers need advice assistance training applying hardware software systems perform setup configuration installation imaging testing new upgraded hardwaresoftware pcs laptops printers networks devices switches servers routers hub connectivity apply needed patches security policies perform maintenance repairs computer hardware including backup recovery equipment cleaning support users email clients services printfile servers network connectivity cabling remote access user permissions file backup operating system upgrades movesaddschanges research evaluate provide feedback problematic trends patterns customer support requirements troubleshoot correct miscellaneous operations issues conduct technical requirements identifycollection deploy equipment established inventory management process provide support ntis information technology infrastructure work operations infrastructure projects either independently conjunction personal present options solutions satisfy technical requirements identify apply advise ntis projects team industry standards concepts document technical activities requirements design implementation specifications user documentation specification provide telephone drop ticketbased ontime support employees needing help technical issues site remotely support ssa contact set workstation configuration ssa machines shipping systems support ssa user software 062007 012011 information assurance specialist multimedia specialist army management staff college city state point contact aspects information assurance computer network defense network security video teleconferencing multimedia processing data networks within army management staff college multimillion dollar enterprise provides technical research design installation configuration integration latest commercial technology existing communications infrastructures manages technical security antivirus software patches conducts vulnerabilities scans electronic systemwide pushes new technologies implemented across army enterprise develops technical solutions ensuring coordination site technicians recommending equipment procurement scheduling presenting updates senior management responsible identifying supporting ia certification accreditation security issues provides recommendations upgrade current infrastructure include guidance support technical expertise unit security networks manages coordinates implementation information processing standards relate system security manages coordinates guidance hardwaresoftware required bring systemsnetworks regulatory compliance provides technical expertise security aspects network accreditation packages network tracks circuit installations network upgrades throughout amsc ensures new connections documented tenant security plans interim approvals operate iatos maintains extensive uptodate knowledge community data network architecture ensures system administrators receive information assurance vulnerability alert iava alerts tracks progress towards application responsible ensure network resources including web sites community mail sites secured updated coordinates information assuranceinformation systems security training requirements network devices education training 091990 associate science information technology northern virginia community college annandale va 061990 high school diploma cardoza high school district columbia