jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary strong software skills including ms word excel powerpoint publisher banner visiflow xtendersolutions cisco agent desktop cisco supervisor desktop adobe acrobat proficient mainstream social networking sites highlights training development team building management dedicated process improvement invoice processing management remote employees high customer service standards client relations specialist excellent communication skills filing data archiving computersavvy experience 062012 112015 public relations development associate university tennessee medical center knoxville tn managed daytoday operations public relations development office facilitated planning execution annual fundraisers including creating invitations tracking replies preparing tracking invoices depositing payments appropriate accounts paying vendors preparing mailing thank letters processing donations health fund medical center nursing home medical center dr nicholas derobertis foundation contributed information regarding events accolades medical centers employee newsletter assisted creating marketing promotional materials monitored medical centers facebook pages reviews submitting positive reviews employee newsletter reporting negative reviews vice president review managed physician referral line performed duties requested vice president human resourcespublic relations development 062010 052011 specialist kelly insurance agency integro insurance brokers city state provided administrative support including answering calls filing client paperwork contacted clients arrears prevent suspension cancelation policies reviewed renewals previous years policies created insurance summary booklets vip clients contacted policyholders obtain missing information submitted policies changes insurance claims insurance companies behalf client provide customer service giving limited instructions proceed claims 062004 052008 admissions processing manager mercy college city state 2002 052004 interviewed hired trained managed employees admissions processing center maintained administered admission policies procedures undergraduate graduate programs recommended maintained policies procedures concerning aspects colleges computer systems related admissions assisted writing editing admission correspondences applicants students regarding admissions record standing coordinated outside agency mail correspondences applicants students managed cisco phone queue admissions processing center managed testing system updates related admissions accountable accurate timely processing admission records matriculation status admissions processing assistant director mercy college city state created maintained visiflow accounts college employees trained new employees managed weekly work schedule supervised workload staff student workers supervised staff student workers absence director quality assured work performed staff student workers developed distributed manual admission processing policies procedures admissions processing center continued perform duties senior admission processing clerk needed 122000 062002 senior admissions processing clerk mercy college city state trained new employees student workers assisted director overseeing student workers collected processed admissions applications official transcripts supporting documents determined applicants met automatic admission standards 101998 112002 admissions processing clerk mercy college city state collected processed admissions applications official transcripts supporting documents education february 2010 bachelor science corporate communications mercy college ferry ny corporate communications skills seasoned professional significant experience management employee hiring training customer service seeking position fully utilize skills offer opportunity continued professional growth specialties strong software skills including ms word excel powerpoint publisher banner visiflow xtendersolutions cisco agent desktop cisco supervisor desktop adobe acrobat proficient mainstream social networking sites