jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary detailoriented business analyst 7 years experience business analyst banking insurance retail health care domains strong knowledge software development life cycle sdlc software testing life cycle stlc requirement gathering analysis design development testing implementation agile methodology demonstrated excellence creating developing artifacts like scope document requirements business requirements document functional requirements document non functional requirementssupplementary specification use cases user stories business rules glossary data elements test plan test cases test scripts test design specification requirements traceability matrix rtm business process mapsflows asis current tobe future defect logging gap analysis prototypes wireframes system design specification documents data mapping use case diagrams knowledge base articles user manuals transition plans project plans worked different business requirement elicitationgathering techniques like interviewing brainstorming conducting joint application development jad worked closely smes stakeholders developers third party vendors liaison experience writing executing sql queries experience manual testing skills includes system testing unit testing regression testing integration testing uat testing smoke testing ability develop manage complete multiple projectstasks simultaneously within specified timeframe skills sql html ms sql visio microsoft office 2010 project word excel powerpoint access visio jira jira scrum scrum agile waterfall business process improvement critical thinking decision making effective cocommunication education training bachelor science agricultural economics certifications scrum master certified smc experience american red cross business analyst toledo oh 022020 current facilitated requirements gathering sessions product owners smes stakeholders facilitated joint application development jad sessions project team responsible defining scope session scheduling design sessions reviewing project scope objectives definition document evaluation jad session worked system analysts create functional nonfunctional requirements document business rules glossary data elements based business requirements reviewed technical team identified use cases gathered requirements prepared comprehensive use case specifications document worked multiple applications member provider website applications gathered requirements prepared comprehensive use case specifications document interviewed developers thirdparty vendors get better understanding processes functioned primary liaison operations technical team resolved process issues throughout project cycle worked project manager define project schedule milestones using microsoft project project used msvisio draw sequence activity diagrams created tobe flowcharts technical discussions wrote detailed use cases user stories different sprint releases conducted gap analysis formulated tobe features based business requirements conducting open discussions relevant stakeholders define process workflows interface points surrounding applications developed test strategies test plans test cases defect reports traceability matrices test environments qa process management involved system testing reporting bugs interacting offshore team timely resolution bugs coordinating delivery client environment used bug tracking tool jira assisted business users preparing uat plan provided user training facilitated customer acceptance testing session get signoff users newly developed features functions american red cross business analyst albany ny 112018 122019 worked building integrated customer communication platform send eventbased service alerts defined scope project involvement discovery activities documented asis process flows various business units obtained sign defined highlevel business requirements obtained signoff business owner performed data analysis identify invalid customer contact data master data management system mdm proposed remediation strategies resolve invalid customer contact data system responsible creating process flow diagrams use cases wireframes project responsible creating maintaining functional design document responsible obtaining business sign functional design document conducted requirements walkthrough sessions development qa teams responsible facilitating design sessions development teams involved project facilitated data mapping sessions esb team applications responsible documenting reporting requirements business users responsible creating multichannel phone email text templates notification american red cross business analyst asheville nc 032016 102018 responsible continuous process improvement identifying maintaining clear measurable development process deployable throughout enterprise using ru developed prototype new information processing application facilitated collection functional requirements system users preparation business requirement documents gathered business requirements analyzed dataworkflows defined scope analyzed financial projections performed costbenefit analysis worked interface users different teams involved application development achieve better understanding business processes formed bridge project manager different teams effective presentations followed structured approach organize requirements logical groupings essential business processes business rules information needs insured critical requirements dusiness process missed followed uml based methods using rational rose create use cases activity diagrams state chart diagrams sequence diagrams collaboration diagrams using rup provided technical leadership expertise reorganization complex endtoend testing effort performed system analysis organizational review existing qa process help data modelers prepare models review models ascertain data warehouse requirements prepared logical process data models contained sets diagrams supporting documents containing essential business elements detailed definitions descriptions relationships data elements analyze document business data requirements american red cross business analyst fort wayne 012015 022016 responsible creating templates project artifacts responsible conducting clinic observations document asis process responsible conducting jad sessions clinic administration department gather clinic specific requirements responsible creating updating requirements specification document used ms visio document process flows use cases data flow diagrams responsible conducting requirements reviews technical team responsible creating test cases conducting endtoend testing different applications responsible coordinating conducting user acceptance tests uat users responsible updating user manual corporate changes based requirements identified user roles business roles data groups constraint types constraint values defining security elaborated business processes use case sequence diagrams collaboration diagrams activity diagrams uml used pseudo logic describe algorithms converted business needs developer oriented specifications designs understand business users requirements information communicated rest data warehouse team helped identify potential sources data data warehouse wrote application test scripts engaged verification validation