jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom professional summary certified scrum master skills agile planning leadership seeking improve cost delivery time quality metrics project coordinator highly talented overseeing schedule materials scrum management operates effectively busy deadlineoriented settings works well stakeholders experienced agile scrum master topnotch implementation project management abilities highly organized methodical skilled overseeing daily milestones across highperformance teams skills agile leadership project planning development removing impediments procedure development work history 012016 05xxx0 project manager pmo c spire wireless huntsville al waterfall methodology collaboration selfmotivated professional multitasking abilities assisted logistics creation 3 selforganizing development teams led 2 cross functional teams development 2 products led retrospective meetings identified recurring impediments developed solutions overall strategies addressed complex business needs opportunities championed derived development standards improve quality efficiency within teams digital platforms organizations used knowledge agile assist software development process including planning analysis design development testing problem resolution collaborated individuals groups person virtually constructive collaborative manner conducted formal informal presentations various settings oneonone small large groups peers senior management communicate effectively influence team members external groups 052013 012016 project manager hilton worldwide dorado pr managed customer relations customer service daily communication interaction improved customer satisfaction ratings addressing issues fostering timely resolution maintained accurate current customer account data manual forms processing digital information updates conferred customers concerns products services resolve problems drive sales evaluated customer information explore issues develop potential solutions maintain highquality service beat delivery times 15 cut supply costs 18 issued receipts processed refunds credits exchanges provided management daily log report calls complaints resolutions order statuses escalations surpassed performance goals approaching interactions resourcefulness organization customer centric solutions 102008 052010 business administrator education 012013 052008 062003 nexstar media group inc charleston wv maintained accurate current customer account data manual forms processing digital information updates defused customer concerns exceptional conflict problem resolution skills evaluated customer information explore issues develop potential solutions maintain highquality service updated customer accounts system database latest details support accuracy efficiency future interactions coordinated timely responses online customer communication researched complex issues coordinated timely solutions guests issues coordinating proactively operations team maintained good call control quickly uncover questions keep call times low contributed continuous improvement teamwide collecting data calls giving managers knowledgeable feedback assisted inbound callers payment information support skillfully operating multiple administrative systems managed billing service account processed employee expense reports quickly prevent delays payouts associate applied science information technology project management itt technical institute manassas va bachelor arts business administration management operations george mason university fairfax va high school diploma marshall high school falls church va member international baccalaureate english 2 international baccalaureate social cultural anthropology international baccalaureate