jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary personable dedicated extensive experience retail industry solid team player upbeat positive attitude proven skills establishing rapport clients motivated maintain customer satisfaction contribute company success specialize quality speed process optimization articulate enthusiastic resultsoriented demonstrated passion building relationships cultivating partnerships growing businesses skills report creation credit card payment processing report generation system implementation senior leadership support apparel regulations knowledge adaptive team player problemsolving abilities business development understanding technologically savvy customer relations highenergy attitude conflict mediation retail sales customer service training exercises selfmotivated team development experience 112020 current consumer experiance manager arrivia san antonio tx asked probing questions determine service needs accurately input information assessed customer needs upsold products services maximize customer experience fielded customer complaints queries fasttracking problem resolution trained 60 employees procedures policies order maximize team performance deescalated problematic customer concerns maintaining calm friendly demeanor interviewed customers regarding experience store reported feedback management team monitored nps consumers satisfaction levels worked athletes develop customer service improvement initiatives delivered service support customer paving way future business opportunities exceeded company sign standard 3 consistent basis customized streamlined data customer service communications channels one tool assessed customer experience implemented improvement processes procedures led influenced monitored managed customer relations team performance conferred labor relations managers develop internal communications inform employees company activities produced creative collateral successfully share communication strategies achieve public relations goals built updated crisis communication plans handle diverse situations 082013 102020 apparel coach marketsource somerville achieved personal store sales goals sound customer service sales protocol delivered empathy persuasive negotiation talents promote memorable customer experience facilitated positive guest experiences promptly locating desired items customers implemented store visual standards proper product placement advertisement displays coordinated merchandised seasonal collections designs based trending styles conducted job interviews led employee performance evaluations constructive feedback rewarded top sales performers attract retain topquality personnel reviewed inventory sales records tracked trends reported activities senior management use key decision making organized updated schedules optimize coverage expected customer demands collaborated internal personnel clientele improve store operations address concerns quickly collaborated company departments ensure cohesive branding strategic product placement established enforced optimized departmental procedures goals optimize team performance productivity enhanced sales implementing merchandising promotional improvements 082013 112015 sales associate nike factory store city state arranged new merchandise signage appealing displays encourage customer sales move overstock items sold various products explaining unique features educating customers proper application built maintained relationships peers upper management drive team success maintained knowledge current promotions exchange guidelines payment policies security practices assisted teammates salesprocessing tasks meet daily sales goals built trusting relationships customers making personal connections 072006 112011 area manager solstice sunglasses city state inspected production quality control maintenance reports detect address production problems evaluated schedules orders forecasts plan operational processes meet timetables supervised business functions employee staffing customer retention financial accountability stores maximized sales effectively rolling new incentive programs across regional stores promoted positive customer service experiences promptly resolving conflicts streamlined operational efficiencies successfully hiring top talent driving productivity education training 052013 bachelor arts integrated marketing communications roosevelt university chicago il accomplishments joined south chicago 30 go team helped train nike oakbrook apparel team helped customer service chicago marathon 2 years helped customer service nike draft town chicago nike internal internship product buyer team recognized district apparel presentation twice websites portfolios profiles