herbert murphy 743 lebsack crescent new york ny phone 1 555 498 6195 experience kutch llc boston customer advocate 082020 present support sales team administrative licensing questions interact cross functional teams necessary assist customer support via incoming emails calls chats tickets built efficient effective responsiveness existing operations help define new operational strategies develop creative proactive solutions daytoday problems create analyze reports needed support processes metrics projects necessary experience salesforce crm strong microsoft office skills ritchie sons boston customer advocate recent graduates welcome apply 092014 022020 proven success collaborating building strong relationships customers experience evaluating customer situations making decisions responding quickly questions experience working various lines business cdhp medicare wellness disease management strong experience supporting customers mainly via live chat also phone email experience swarming based support environment proficiency spoken written english education lim college bachelors associates skills expertise saas retention sales process excellent knowledge value driven sales excellent communication skills written verbal experience building strong relationships wide variety personas business users management executive level competence reporting information management tools including ms office suite crm information management applications identifies communicates improvements understand business requirements support change policies internally externally