jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary knowledgeable dedicated customer service professional extensive experience call center public retail industry solid team player outgoing positive demeanor proven skills establishing rapport clients motivated maintain customer satisfaction contribute company success specialize quality speed process optimization articulate energetic resultsoriented exemplary passion developing relationships cultivating partnerships growing businesses skills efficient detailoriented calm professional pressure issue complaint resolution upbeat positive personality punctual dependable goals performance detailed instruction critical thinking leadership coaching lifelong learner teamoriented cooperative education littlestown high school littlestown pa high school diploma nasm fitness certification 072014 certified fitness professional work history valley health personal trainergroup fitness instructor hanover pa 092014 current designed specific workout systems individual clients based performance ability trained clients strength training cardio vascular exercise stretching developed planned led personal group fitness sessions well wellknown specialty fitness programs explained exercise modifications contraindicated movements participants history injury educated customers preventive care nutrition fitness stress management ergonomics grew customer base wordofmouth referrals based customer satisfaction results educated club members relationship nutrition fitness organized files created new system personal fitness plans records contracts educated customers creative presentations health personal benefits services managed short long term goals clients built personal schedules maximise acheivements created reputation discipline punctuality empathy effectiveness intoxalock remote customer service representative baltimore maryland 102021042022 answered customer telephone calls promptly avoid onhold wait times offered advice assistance customers paying attention special needs wants provided primary customer support internal external customers cultivated customer loyalty promoted repeat business improved sales consulted outside parties resolve discrepancies create expert solutions delivered exceptional customer service every customer leveraging extensive knowledge products services creating welcoming positive experiences investigated resolved customer inquiries complaints quickly responded proactively positively rapid change exhibited high energy professionalism dealing clients staff met customer call guidelines service levels handle time productivity responded customer requests offering excellent support tailored recommendations address needs maintained uptodate knowledge product service changes effective liaison customers internal departments applied highly effective selling skills properly engaging presenting solutions customers recorded actions taken issues resolved updated client information effectively manage customer accounts efficient fast pace self motivated multitask environment moonrise hotel restaurant server hanover pa pennsylvania 062011 052021 cultivated warm relationships regular customers worked pos system place orders manage bills handle complimentary items explained menu items suggested appropriate options food allergy concerns bussed reset tables keep dining room work areas clean kept register accurate correct billing payment processing cash management practices used slow periods restock supplies ice trays delivery bags increased sales significantly upselling higherend products customers carried complete opening closing shift change duties keep restaurant working efficiently teams ready meet customer needs displayed enthusiasm promoted excellent service customers successfully increasing referrals walkin business maintained thorough menu knowledge sufficiently answer questions regarding menu item sourcing ingredients cooking methods quickly clearly communicated dining orders kitchen staff directing attention special requests dietary restrictions scheduled numerous reservations managed seating arrangements simultaneously high traffic multi level restaurant maintaining calm professional demeanor used communication problemsolving skills resolve customer complaints promote long term loyalty