jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom career overview 3 years experience diversified background microsoft technologies network engineering system analysis technical troubleshooting architectureconfiguring escalations two masters degree networking information system management also ccna rs certified work experience merging student database generate combine single database 052016 062016 csc lewisville tx manipulating student database using mysql 56 server ms visio installed dbms uploaded student database mysql server created executed sql queries using mysql server given database developed data model using ms visio 2010 database created populated sql database based er diagram business plan wolf power company 0920142015 ametek inc mahwah nj team member chief information officer greet customers ascertain customer wants needs researched market gather information related product website design marketing material developed strategy identify risk associate infrastructure devices implement policies based problem evaluated design technology plan company production department created technology plan keep tracking task using ms project technical support intern 012014 112014 sigma prepaid llc city state involved hardware troubleshootrepair desktop laptop printer malfunctions also provided system software support installed network hardware based design configured per business requirement installed configured windows server 20122008 domain controller provide end user support supplemented staff network maintenance administration troubleshooting security help desk functions area including desktop contributed customer base support department knowledge base documentation maintained domain service administration active directory also troubleshoot issue ms office 365 applications network administrator 082009 112012 3i infotech city state india configured administration cisco switches routers developed planned new strategy upgrade routers switches servers wireless access controllers firewalls new hardware within organization configured l2 switching technologies including new vlans vtp stp intervlan routing hrspvrrp etherchannel installed configured administrated network hardware software maintained information design standardization based company policies maintained user account information using active directory also provide security aaa using acs server reconfigured dhcp dns server downtime within active directory worked team members implement dynamic routing protocol including ripv2 eigrp ospf bgp documented designed ip addressing subnetting vlsm route summarization route redistribution maintained uninterrupted server backing upgrading ios tftp server monitored troubleshoot firewall acl tacacs radius idsips network security features secured networks remote access using encryption via remote access sitetosite vpn tunnels routers firewall installed configured primary backup domain controllers file sharing print server granting lan printer access provided customer support including daily backup procedures testing network connections equipment installation tunningup remote assistance managed microsoft azure sync active directory microsoft exchange cloud service end users undertook network performance providing daily operational support system administration core network infrastructure education training master information system management dec 2016 devry university chicago il masters network communication management jan 2015 devry university columbus oh bachelor engineering electronics communication june 2009 sardar claire university gujarat ccna rs oct 2016 skills active directory microsoft exchange microsoft azure nps federation tools window server 20122008 sql server ms office suite ms visio microsoft project window 10818xp linuxcc