jennice hayes 2005 klingensmith rd unit 66 bloomfield hills mi 48302 home 2483346896cell 2484254051 email neecey115yahoocom management demonstrated success negotiating winwin employee issues crosstraining budget anaylsis management reports leading strategist expertise business process organizational structures technology following cutting edge emerging trends passionate ambitious professional intensive experience managing multiple programs also known integrity detail orientation outstanding commitment follow expertise organizational development orientation recruitment retention training development sales strategies hr policies project management succession planning professional experience citifinancial servicing llc oak park mi branch account managerloss mitigation specialist 42003 present complied analyzed statistical data relative unit productivity monitoring live calls providing feedback staff led team 13 account representatives assist various cusomer needs ensuring staff attained exceeded individual monthly goals minimum 3 extensive training development provide advice question resolution concerning collection activities reviewing status severely delinquent accounts handling loss mitigation efforts conducted performance reviews making recommendations needed regarding corrective actions suggested dismissals maintained distributed monthend numbers staff providing relevant information help team achieve individual well team monthly goals created valuable reports assisting peers agent availability leading increase team results 20 coached negotiation skills reducint pastdue loan balance outstanding whil improving departmental bottomline handling objections time management handled responded escalated customer inquiries prompt professional manner remaining compliance federated policies procedures educationcertifications training