jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary dedicated knowledgeable best practices patient care especially patient satisfaction wellorganized approaching problem investigate causes determine optimal solutions detailed understanding organizational regulatory best practices drive patient satisfaction advanced knowledge processing referrals obtaining authorizations along scheduling coordinating testing patients also advanced knowledge everything related insurance verifications approvals skills business operations relationship development operational improvement quality control inventory management communications insurance verifications insurance authorizations problem resolutions health insurance epic system knowledge idx system knowledge experience practice management operations pmo registration 012019 current ivy rehab goshen ny january 2019 till current maintain update patient information registering patients appointments working previsit insurance verifications also support slucares billing department working etms determine problems associated incorrectly documented insurance missing insurance information responsible opening closing clinic office preparing front desk office petty cash forms support materials needed operation clinic office day also travel numerous slucare suites internal medicine family community medicine general dermatology mohs surgery department otolaryngology department open prepare close work front desk office senior patient coordinator 012014 012019 saint louis university slucare city state collaborated multidisciplinary staff providers nurses medical assistants improve overall patient care response times scheduled obtained authorizations testing scheduled coordinated patients referrals different specialists facilities resolved conflicts patients schedules wishes healthcare promptly among physicians nurses healthcare employees keep workflows task improve patient experience coordinated delivery exceptional patient care evaluating working epic workqueue promptly facilitating positive feedback patient regarding schedules wishes communicated patients compassion keeping medical information private responsible front desk operations regarding patient registration making sure referrals needed patient appointments requesting insurance referrals patient appointments scheduled appointments patients follow care physicians worked patient bump lists reschedule appointments worked wait lists schedule patients sooner appointment openings available managed maintained doctors clinic schedules opened prepared closed clinic offices senior admin assistant senior medical secretary 082003 122013 saint louis university slucare city state maximized office efficiency answering incoming calls patients medical representatives doctors per day electrophysiology director cardiologists group provided office information transferred calls desired personnel managed multiple physicians calendars including scheduling patient appointments procedures verified operation office equipment completing preventive maintenance requirements calling repairs managed administrative needs group cardiologists 3 including director cardiology department hospital updated patient financial information insurance ensure accuracy scheduled confirmed patient appointments diagnostic surgical consultation services busy cardiology department hospital group providers managed multiple activities including patient assistance patient appointment management billing assistance office administration supported administrative healthcare staff skilled clerical assistance organizing office inventories interviewed patients collect medical information insurance details updated group medical records technical library support smooth office operations managed medical patient information insurance records patient charts company files using online epic system education training finance fontbonne university st louis mo completed professional development finance banking industry