jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom professional summary director managed team responsible corporate local office systems including applications data center servers networks firewalls antimalware antispam security active directory azure active directory backups storage pcs telecom reported president organization upon hire completed current state assessment authored firms strategy project roadmap implemented changes resulting 20k operating expense savings first year planned managed physicaltovirtual server migration retired 8 servers saved 50k operating expenses led evaluation selection new voip phone system organization allowed us reduce number pri circuits three one leveraging existing data circuit converted legacy pbx phone system voip managed aspects various construction projects including square footage needs hvac cabling relocation equipment minimal time cutover set lab simulate production environment testing upgrade planning performed upgrades hardware software minimal time skills windows server desktop support active directory azure active directory troubleshooting issues resolution remote management tools windows admin center comodo gpo kace mdm rdpvnc observium nagios help desk management team leadership windowsmacoslinux vmware proxmox hyperv virtualization group policy msi deployment vb script batch file powershell comodo vulnerability management project management multi project management work history strategies goals leadership experience excellent analytical verbal written communication technical knowledge customer service verbal written communication technical analysis 042005 current director information technology fiserv inc michigan nd consulted help desk staff evaluate hardware software requirements business operations desktop needs worked helpdesk staff needed support microsoft windows 7810 issues well desktop applications evaluated procured installed supported cloud server hardware networking hardware san blade servers firewalls voip phone systems desktops laptops medical equipment determined wan infrastructure needs brokered contracts waninternetcloud services evaluated procured installed supported carbon black antimalware initiatives encrypted email patient portals fax servers worked hipaa compliance officers design appropriate corporate policies respect ephi mumips initiatives supported installed upgraded vmware proxmox athena centricity surescripts document mangement smpp erx biscom fax server t38 fax fax email mas 200 accounting system vision windows server active directory azure active directory microsoft exchange windows server centos linux setup maintain monitoring environmental hvac ups generator systems server rooms setupmaintain backup systems disaster recovery initiatives vmware proxmox infrastructure lowered costs 25 percent leveraging open source software asterisk phone systems hypervisor proxmox firewalls network monitoring nagios rancid edge email using spamassassinpostfix hylafax fax email squid proxy internet website blocking 102001 042005 manager central valley community bancorp modesto ca closely collaborated project members identify quickly address problems performed detailed assessments risks determine constraints develop mitigation strategies created fullfledged implementation plans accounting roi costbenefit analyses maintained tactical control project budgets timelines keep teams ontask achieve schedule targets using open source software possible oversaw daily performance computer systems immediately responded issues keep business running worked helpdesk issues microsoft windows applications 011999 122001 instructor medical college wisconsin brookfield wi implemented optimized new curriculum daytoday instruction mcse test preparation eventual certification provided clear informative lectures microsoft comptia courses classes 1015 students initiated new learning methods promoting total student comprehension curbing learning time done lots hands lab work well providing real world examples encountered jobs earned positive feedback parents regarding classroom instruction student learning success tested students materials presented workshops classes assess grasp material reviewed class student records look areas need improvement implement plans action 061995 092001 network engineer education 1994 nfi industries forest park il worked various large contracts giant eagle mortons chicago state florida department health department education department insurance chief judge fish wildlife department community affairs department corrections west penn power peoples gas abb electrical installed servers workstations network switches routers firewalls upgraded windows servers set new domain controllers dns active directory converted novell netware nds active directory imaged installed workstations upgrades new deployed software sms group policy technologies bachelor science industrial management computer science california university pennsylvania california pa degree computer science university pittsburgh pittsburgh pa certifications formerexpired certifications mcse mcsa mct dell hp ctt foremarconi layer 3 switches hardware experience emc clariion 5 years emc vnx 5400 5 years dell m1000 rackchassis servers 5 years cisco switches 10 years dell powerconnect switches 10 years cisco asa 10 years hp ilo pripotssip trunking networksecurity experience carbon black protect 4 years carbon black sensor 2 years comodo anti malware 1 year quest rapid recovery data protection 10 years observium snmp aggregation graphing alerting 2 years nagios 10 years zoneminder dvr surveillance camera system 5 years asterisk voipfreepbx 10 years additional information best assets ability multi task projects problems issues able troubleshoot break issues root cause appropriate resolutions discovered created proactive approaches always best way maximize uptime minimize problems