jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary driven claim specialist bringing 10 years experience field insurance emphasis automobile claimstrained aspects insurance property liability claims employs highlevel negotiation skills resolving claims satisfaction involved parties analytical thinker innovative problem solver highlights property liability claims adjusting thorough critical thinking analyze problems develop favorable solutions time management organization proficient math computer skills excel word access programs effective interpersonal listening communication skills multitask prioritize pacify irate people experience tax examining clerk 2013 052015 department treasury indianapolis adjust tax liability on1040x amended returns take corrective actions process close case adjusting taxpayers account penalties credits computing tax liability research pertinent tax data idrs databases accounting records available relevant systems assign case referrals requiring examination per tax code recognize indications tax fraud process statute potential statute cases ensure statutes correct recognize problem areas reference material offer solutions maintain fully successfully level processing 112 documents per hour virtually 100 accuracy rate business ownermanager 081997 112010 great american insurance group orange ca managed operational activities dairy distribution business maximized company revenue creating databases spreadsheets improve inventory control costandrisk analysis maintained account plans 100 customer accounts improved communication efficiency primary liaison customers vendors maintained high levels customer satisfaction offering afterhour deliveries preserving positive customer rapport identified key growth opportunities business expansion product line delivery area leveraged knowledge customers market trends successfully market suppliers products coordinated customer vendor orders prepared procedural material employees wrote correspondence business proposals collection renegotiated payment terms dozens suppliers verified details transactions including funds received total account balances calculated figures discounts credits suggested process improvements secure prompt regular receipts company deposited third party checks well monthly reserve transfers researched resolved billing invoice problems scheduled deliveries conducted monthend balance sheet reviews reconciled variances communicated customers via phone email person obtain payments outstanding accounts claim specialist 081990 012000 pro mach inc fl state process first thirdparty auto liability property damage claims accordance laws regulations policies reduced loss ratios fair prompt processing claims identified collected evidence determined value specific claim interviewed claimants witnesses medical vehicle specialists law enforcement determine pertinent claim information gathered detailed information completed field investigations coordinated attorneys testified criminal proceedings conducted claim estimate reinspections analyzed repair estimates obtained necessary information complete proper evaluation property injury claims contacted injured parties legal representatives negotiate final settlements claims communicated insured claimants explain computations interpret policy explain appropriate coverages insureds claimants offer company solutions improve claim closures evaluate negotiate total losses bodily injury claims access available resources via computer andor storage files inspect property determine damages recognize potential subrogation prepare files accordingly trained mentored 3 new members claim staff customer service representative 1986 1988 mobilecomm city state managed receptionist area including greeting visitors responding telephone inperson requests information maintained electronic paper files wrote reports correspondence dictation handwritten notes dispersed incoming mail correct recipients throughout office made copies sent faxes handled incoming outgoing correspondence managed daily office operations maintenance equipment verified information computer system uptodate accurateanswered customers questions addressed problems complaints person via phone helped customers select products best fit personal needs educated customers product service offerings balanced needs multiple customers simultaneously fastpaced retail environment built maintained effective relationships peers upper management cashiering research resolve customer problems programmed repaired pagers processed shipments maintained organized stock shelves computed sales prices total purchases processed payments wrote reports correspondence dictation handwritten notes experience investigated resolved claims using uncover supply necessary facts resolve claim evaluated evidence ultimate goal creating positive outcomes clients claims chronology tax examining clerk internal revenue service fresno ca education bachelor science degree computer science california state university san bernardino san bernardino ca gpa gpa 313 computer science gpa 313 skills accounting accounts payable receivable cashiering ca cpt data entry databases icd9 inspect inventory control access microsoft access excel policies profit programming proposals reconciling maintain files research sales san scheduling tax telephone