jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary seasoned customer service expert bringing extensive knowledge media production messaging communications dissemination techniques methods public relations consultant knowledgeable planning creating implementing campaign strategies media relations placement driven public relations director specializing developing implementing strategic corporate communications programs flexible hard worker ready learn contribute team success organized motivated employee eager apply time management organizational skills various environments seeking entrylevel opportunities expand skills facilitating company growth skills indesign experience organized efficient experience public relations coordinator 022017 012021 georgia state university alpharetta ga project management grant writing background cultivated positive relationships community members public relations campaigns worked management identify trends developments might influence pr decisions strategies organized public appearances lectures contests exhibits increase product awareness identified customer needs market research analysis developed forwardthinking strategies coached less experienced public relations staff members corporate communications practices acted communications liaison 3 internal teams integrated public analyst relations programs company departments planned organized corporate media special events public relations specialist 042016 102018 avalara inc seattle wa identified customer needs market research analysis developed forwardthinking strategies developed guest relationships achieve high level satisfaction answered questions pointed overlooked features offered details special exhibits educate visitors created tour programs focus providing positive guest experiences managed guest financial transactions collected payments via cash check payment card entertained visitors tourists various props signs maximize engagement kept safety group members high level pointing cracked sidewalks bad lighting steps provided assistance researched topics pertained tour locations information could added scripts escorted individuals groups cruises sightseeing tours points interest worked closely team members deliver project requirements develop solutions meet deadlines customer service representative 012015 122016 blevins inc nashville tn educated customers special pricing opportunities company offerings documented conversations customers track requests problems solutions assisted customers making payments accounts setting payment plans upheld strict quality control policies procedures customer interactions provided outstanding service new longstanding customers attending closely concerns developing solutions asked probing questions determine service needs accurately input information electronic systems built client rapport accurately processing repair documentation troubleshooting technical discrepancies completion remained constantly aware customer activity ensure safe secure shopping environment secured client retention driving service product benefits features recommendations around clients needs set activated customer accounts customer service representative 022012 042015 bmo la crosse wi educated customers special pricing opportunities company offerings documented conversations customers track requests problems solutions assisted customers making payments accounts setting payment plans provided outstanding service new longstanding customers attending closely concerns developing solutions consulted customers determine best methods resolve service billing issues made outbound calls obtain account information remained constantly aware customer activity ensure safe secure shopping environment secured client retention driving service product benefits features recommendations around clients needs reviewed account service histories identify trends issues relayed productive customer feedback marketing teams education training theatre arts missouri southern state university joplin mo bachelor arts cosmetology 012004 vatterott college joplin joplin mo accomplishments consistently maintained high customer satisfaction ratings rewarded promotion within two months hire date result outstanding work performance developed lucrative revenue streams actively promoting company merchandise tourists consistently maintained high customer satisfaction ratings sold 40 paintings private collections across country websites portfolios profiles wwwthegentlemanpsychiccom