jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom career overview highly enthusiastic customer service professional 25 years client interface experience truly team player independent self motivated strong organizational skills active listening skills sharp problem solver courteous demeanor energetic work attitude adaptive team player telecommunication skills customer service expert core strengths microsoft office suite microsoft outlook microsoft powerpoint customer service expert telephone inquiries specialist data entry telephone skills time management work experience senior process executive 012012 2013 cognizant technology solutions oak brook il records tracks incoming cases via utilization underwriting database reviewed case information completeness prior submission underwriter applicable region specific identified collected additional information critical decision making necessary explains needs contact external constituents within established time frames applicable region specific outbound phone calls members regarding generalspecific questions status new business submissions input census data quote building preparation underwriters review approval underwriting support analyst 0820072010 ifg companies chapel hill nc new business sold case processing northeast southeast regions small group business sgb intake outbound calls plan sponsors brokers facilitated special projects three regions supporting membership 50000 100000 identified collected information critical decision making necessary provided accurate benefit explanations groups requested handled variety customer service administrative task resolve customer issues expediency inbound queue associates 111998 082007 aetna inc city state responsible intake triage appropriate healthcare management including customer service demographics limited clinical data collection used appropriate criteria sets precertification referral processing knowledge risk nonrisk products proficient medical terminology well idc9 cpt coding 2012 loma certification coursework network networking 2003 javelin tech marietta ga engineering technology 1990 devry institute technology decatur ga educational background