jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor professional summary detailoriented information technology specialist extensive experience telecommunications retail customer service troubleshoots highly technical complex issues ease patience delivers tier 2 3 support knowledge skills 10 years solid technical help desk experience softwarehardware operating systems software testing programming networkserver maintenance local remoter systems support technical help desk experience system backups network improvementsrepairs upgrades operating systems windows 2003 2008 vista xp 10 software updates employee training development excellent interpersonal skills wms pkms reddwerks education associates remington college memphis tn associates applied science computer networking field computer networking sheffield high school memphis tn diploma combined path work history national aeronautics space administration information technology specialist las cruces nm 102018 current performed daily system monitoring verifying integrity availability hardware server resources systems key processes used ticketing systems manage process support actions requests facilitated best user experience continuous support training classes webinars improvements communication system changes attended regular client meetings report project progress address questions worked desktop floor model printers ricoh lexmark zebra trained autoboxer machines faster production worked pkms warehouse system worked multiple sewinglaser machine computers fast paced quick changing environment communicated regularly users concerning data exchange technology integration worked software development team reported errors bugs newly released software assisted deployment release fixes blythe construction inc apple certified macintosh technician rural hall nc 082017 102018 performed daily system monitoring verifying integrity availability hardware server resources systems key processes used ticketing systems manage process support actions requests facilitated best user experience continuous support training classes webinars improvements communication system changes attended regular client meetings report project progress address questions apple technician certified repair specialist adhered safety protocols policies reduce workplace hazards diagnosed troubleshot problems repairing restoring machines peak performance documented changes actions computerbased tracking system worked flexible hours night weekend holiday shifts demonstrated respect friendliness willingness help wherever needed carried daydayday duties accurately efficiently quickly learned new skills applied daily tasks improving efficiency productivity performed duties accordance applicable standards policies regulatory guidelines promote safe working environment university utah support specialist orem ut 022014 042015 created help desk tickets troubleshot resolved desktop issues responded faults lan wan networks rapidly restore connectivity prevent unnecessary downtimes prepared new computers mobile devices according internal policies standardized software security deployments answered questions provided information customers new software hardware determined hardware network system issues using proactive troubleshooting techniques delivered onsite technical support 300 employees 4 locations managed backup recovery valuable data assets safeguard availability comply applicable regulations coordinated telecommunications providers discern address thirdparty outages implication voip company updated multiple software maintain required performance metrics safeguard security flaws maintained operated av equipment use internal presentations clientfacing events loaded software granted permissions configured hardware new employees part onboarding process offered troubleshooting connectivity issues across networks wifi vpn resolved diverse range technical issues across multiple systems applications customers endusers across various time zones using bomgar translated complex technical issues digestible language nontechnical users assisted users identifying issues explained solutions restore service functionality brady corporation computer technician sacramento ca 112005 022011 ensured customer satisfaction providing online technical support partnered business owner grow business 15 provided continued maintenance development bug fixes patch sets existing web site served operating system expert providing technical support entire organization successfully trained 10 employees use new operating system prior tech experience linked computers network peripheral equipment backed company data regular basis successfully recovering critical information malware attacks executed technology implementation projects minimizing downtimes business disruptions trained customer employees managers machine use maintenance documented changes actions computerbased tracking system flextronics repair technician city state 042006 112006 responsible calibrating repairing computer devices line repaired refurbished items well new completed partial full dismantling equipment quickly repair replace defective components restore functionality conducted diagnostic procedures determine root cause customer problems provide accurate repair recommendations maintained inventory repair supplies ordered parts reviewed technical documentation complete equipment maintenance repair cleaned lubricated parts keep equipment operating peak performance accomplishments repaired rf guns different scanning devices collaborated delivery team office team ensure smooth work flowa nd efficient organization operations ensured customer satisfaction providing online technical support successfully trained employees use newo perating system updated network systems support confidential company operations eliminate hacking calibrated provided tech support different devices printers faxes etc acted first point contact major technical issues knowledgeable different computer systems acted support helpdesk technicians department installed newv oip phone systems maintained maintenance hard working trustworthy actively monitored supervised neww eb page several years improve sales customer online sales traffic extensive training microsoft programs 10 years experience software hardware maintenance experienc experience technical support coordinator dec 2015 jun 2016 wai southaven ms desktop laptop repairs troubleshooting support hardware software maintenance maintaining printer copiers hardware software drivers firmware installation setup devices implementation planning work station upgrades setup newe mployee accounts troubleshoot repair rf guns implement planned rf upgrades manage several access databases installed configured supported voip analog phones distribution center maintained upkeep network cables performed cable maintenance supported several servers within distribution center faith inc memphis tn flowt hroughout organization main contact technical support issues level responsible company spreadsheet development maintained smooth work upgraded software latest operating systems trained workers operate troubleshooted repaired systems periodically needed maintain accurate dependable work tools created company website maintained functionality impleme implemented driver pda devices ensure correct arrival times improve document sending support specialist information feb 2014 nov 2014 dufresne spencer group memphis tn repaired rf guns different scanning devices collaborated delivery team office team ensure smooth work flowa nd efficient organization operations ensured customer satisfaction providing online technical support successfully trained employees use newo perating system updated network systems support confidential company operations eliminate hacking calibrated provided tech support different devices printers faxes etc acted first point contact major technical issues knowledgeable different computer systems acted support helpdesk technicians department installed appropriate security patches dissolve security vulnerabilities hard working trustworthy actively monitored supervised neww eb page several years improve sales customer online sales traffic extensive training microsoft programs 3 years experience software hardware maintenance troubleshooted resolved web application issues escalated customer support departments 100s uccess rate assisted monitoring reporting store traffic performance worked employees analyze computing network problems installed appropriate solutionsdeveloped strategic vision drove key departmental objectives served operating system expert providing hand provided technical support inhouse staff user departments remotely solely responsible software hardware issues building 150 people remotely 34 stores nationwide technical support mar 2010 feb 2011 memphis tn faith inc responsible company spreadsheet development maintained smooth work flow throughout organization upgraded software latest operating systems trained workers operate troubleshooted repaired systems periodically needed maintain accurate dependable work tools skills 10 years solid technical help desk experience softwarehardware operating systems software testing programming networkserver maintenance local remoter systems support technical help desk experience system backups network improvementsrepairs upgrades operating systems windows 2003 2008 vista xp 10 software updates employee training development excellent interpersonal skills wms pkms reddwerks work history william sonoma information technology specialist olive branch ms 102018 current performed daily system monitoring verifying integrity availability hardware server resources systems key processes used ticketing systems manage process support actions requests facilitated best user experience continuous support training classes webinars improvements communication system changes attended regular client meetings report project progress address questions worked desktop floor model printers ricoh lexmark zebra trained autoboxer machines faster production worked pkms warehouse system worked multiple sewinglaser machine computers flextronics apple certified macintosh technician fast paced quick changing environment communicated regularly users concerning data exchange technology integration worked software development team reported errors bugs newly released software assisted deployment release fixes memphis tn 082017 102018 performed daily system monitoring verifying integrity availability hardware server resources systems key processes used ticketing systems manage process support actions requests facilitated best user experience continuous support training classes webinars improvements communication system changes attended regular client meetings report project progress address questions apple technician certified repair specialist adhered safety protocols policies reduce workplace hazards diagnosed troubleshot problems repairing restoring machines peak performance documented changes actions computerbased tracking system worked flexible hours night weekend holiday shifts demonstrated respect friendliness willingness help wherever needed carried daydayday duties accurately efficiently quickly learned new skills applied daily tasks improving efficiency productivity performed duties accordance applicable standards policies regulatory guidelines promote safe working environment dufresne spencer group llc dba ashley furniture homestore support specialist memphis tn 022014 042015 created help desk tickets troubleshot resolved desktop issues responded faults lan wan networks rapidly restore connectivity prevent unnecessary downtimes prepared new computers mobile devices according internal policies standardized software security deployments answered questions provided information customers new software hardware determined hardware network system issues using proactive troubleshooting techniques delivered onsite technical support 300 employees 4 locations managed backup recovery valuable data assets safeguard availability comply applicable regulations coordinated telecommunications providers discern address thirdparty outages implication voip company updated multiple software maintain required performance metrics safeguard security flaws maintained operated av equipment use internal presentations clientfacing events events loaded software granted permissions configured hardware new employees part onboarding process offered troubleshooting connectivity issues across networks wifi vpn resolved diverse range technical issues across multiple systems applications customers endusers across various time zones using bomgar translated complex technical issues digestible language nontechnical users assisted users identifying issues explained solutions restore service functionality modular furniture specialists computer technician memphis tn 112005 022011 ensured customer satisfaction providing online technical support partnered business owner grow business 15 provided continued maintenance development bug fixes patch sets existing web site served operating system expert providing technical support entire organization successfully trained 10 employees new use new operating system prior tech experience linked computers network peripheral equipment backed company data regular basis successfully recovering critical information malware attacks executed technology implementation projects minimizing downtimes business disruptions trained customer employees managers machine use maintenance documented changes actions computerbased tracking system flextronics repair technician memphis tn 042006 112006 responsible calibrating repairing computer devices line repaired refurbished items well new completed partial full dismantling equipment quickly repair replace defective components restore functionality conducted diagnostic procedures determine root cause customer problems provide maintained inventory repair supplies ordered parts accurate repair recommendations reviewed technical documentation complete equipment maintenance repair cleaned lubricated parts keep equipment operating peak performance