jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary techsavvy smart equipped experience medical environments topnotch administrative skills works great colleagues maintains strong patient relations excels following procedures independently handling common questions concerns skilled administrative team member indepth understanding medical standards compliance requirements operational procedures practiced problemsolver friendly caring mentality excellent communication skills expertise inventory management customer service inner office operations skills critical thinking project management everchanging environments skill development teambuilding task initiative customerclientpatient oriented microsoft word microsoft powerpoint english verbal written communication medical charting medical recordkeeping time management data entry software appointment scheduling organization time management patient health information access data management office coordination patient eligibility requirements hipaa compliance patient database maintenance scheduling tests procedures regulatory documentation data entry patient referral computer proficiency adaptable flexible ehr software patient interviewing skills appointment confirmation registration scheduling administrative office support resolving problems organized efficient providing information resources explaining policy procedures patient confidentiality data security microsoft office building rapport credibility business management principles forms spreadsheet creation conflict resolution education training pascohernando state college new port richey fl 052026 associate arts project management west area adult school lakeland 012015 equivalency diploma experience universal health services central scheduler mansfield oh 032022 current adhered hipaa requirements safeguard patient confidentiality reviewed insurance information patients processed copays updated patient information databases adhered confidentiality requirements coordinated appointments customers staff members according availability informed patients regarding needed medical tests procedures instructed patients regarding prepare appointments scheduled tests lab work xrays patients based physician orders set managed patient appointment schedules using nextgen phreesia brevium collaborated multidisciplinary staff improve overall patient care response times instructed patients policies required actions different types appointments procedures counselled patients potential financial liabilities payment requirements verified patients insurance payment methods admissions checkin processes registered patients verifying records update computer system patient charts explained policies procedures services patients supported hospital clinic operations using customer service skills detailed system knowledge stayed current communitybased resources services useful patients obtained proper authorization identification release confidential medical records answered patient questions fielded complaints resolve issues collaborated clinical administrative staff meet patient needs documented patient counters hospital system initiated followup actions university massachusetts medical school customer serviceagent shrewsbury 112020 012022 effectively managing consistent outbound calls recalling reciting proper action scripting accurately retaining data entry submission answered phone calls responded questions concerns addressed customer inquiries increase customer satisfaction ratings educated customers special pricing opportunities company offerings troubleshot shortages overages support quality control efforts sykes event specialist mesa az 092019 102020 event specialist responsible creating level excitement organizations product service main duties event specialist handing free samples boosting mission awareness setting taking displays interacting potential donors centura health customer service agent berthoud co 052018 082019 customer experience agent attracts potential customers answering product service questions suggesting information products services process orders prepare correspondences fulfill customer needs ensure customer satisfaction greystone health network cna city state 012017 042018 restorative aides healthcare professionals responsible providing restorative rehabilitation care residentspatients maintain regain physical mental emotional wellbeing aides capacity certified nurse assistants cnas specialized training restorative care