jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary takecharge professional delivering executive support team leadership business operations dependable detailoriented manage multiple tasks priorities broad experience includes office management accounting accounts receivable invoicing dispatching database management vendor negotiations contract management recognized exemplary customer service team collaboration skills staff training development problemsolving budget development management solutions development cost reduction containment customer service mergers acquisitions knowledge process improvement strategies policies procedures implementation logistics oversight multidisciplinary collaboration performance monitoring quality assurance staff development education training suny empire state college cheektowaga ny 012018 masters science organizational leadership sustainability graduated honors sigma theta tau member american association organizational leaders suny empire state college bachelor science child family services gpa 385 itt technical institute associate science computer networking gpa 37 graduated honors lambda delta pi experience aeg worldwide operations manager 062021 current conducted new hire onboarding training recruitment supervision well ongoing instruction recruiting coordination team ensured maximum efficiency across crosssectional teams maintaining highest level client service quality deliverables drove pilot efforts improve operational metrics including limited turnaround time optimize stakeholder experience external study participant experience identification new kpis identified gaps inefficiencies process servicedelivery training developing solutions optimizations toward improvement partnered client team members understand issues outages processes performance building plans rectify communicated ongoing initiatives improve overall engagement innovative tools systems training directed daytoday operations spearheading implementation shortterm longterm strategies achieve business plan profitability goals managed scheduling training inventory control motivated evaluated personnel performance improvement goal achievement identified areas deficiency performed rootcause analysis solve problems analyzed controlled materials supplies equipment operational expenses presented performance productivity reports supervisors produced sops document workplace procedures optimize productivity standardization anticipated tracked operational tactical risks provide strategic solutions contributed proposal contract development negotiations meetings bcfs training supervisor 122014 052021 supervised 8 training educators developed procedural crossfunctional training medical personnel staff onboarded clinical fulltime registry volunteers reported gap deficiencies continuing education compliance conducted audits policy healthcare transcript maintenance curriculum design training deployment within organization evaluated evaluated communicated trainee participation performance reports management equipped sales associates knowledge motivation make sales establishing recognitionrich culture met company department leaders gather information new training courses identified addressed training needs collaborating management requesting resources necessary resources collaborated senior department leaders develop implement workforce plans crosstrained employees jobs within business increasing job skills productivity developed training materials manuals procedures visual aids effectively achieve organizational goals conducted training needs assessments identify individuals current level skill compared required competency position envigo supervisor operations 072004 112014 directed daytoday operations spearheading implementation shortterm longterm strategies achieve business plan profitability goals responded information requests superiors providing specific documentation identified areas deficiency performed rootcause analysis solve problems delivered positive customer experiences implementing effective quality assurance practices professional development iep curriculum district schools 52 total guided employees understanding meeting changing customer needs expectations recruited hired trained crew members application projects customer relations customer service aided senior leadership executive decisionmaking process generating daily reports recommend corrective actions improvements measured reviewed performance via kpis metrics improved morale management communication creating employee recognition rewards practices activities honors member american honor society association computer networking technical leaders awards diversity equity inclusion certification south florida college 2021 california tax education council taxpayer certification february 2019 google program management certification september 2022