jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary enthusiastic energetic customer advocate looking dynamic fastpaced position exceptional multitasking prioritization organizational abilities adaptable focused unparalleled work ethic dedication providing topnotch customer service self motivated customer service team member passionate utilizing skills maximize customer retention highly accurate efficient strong investigation problemsolving critical thinking skills expert correcting issues little oversight bringing 20 years experience skills customer personal service time management critical thinking complex problem solving active listening computers electronics judgment decision making experience 082006 022021 customer advocate ii calendly philadelphia pa billing inquiry resolution customer services employee coaching call center operations inbound outbound calling resolving conflicts persuasive communication engaged customers worked resolve product service issues consulted customers discuss concerns offer detailed information maintained thorough detailed documentation customer interactions outcomes performed extensive research inquiries concerns achieve complete client satisfaction used different knowledge banks research customer problems develop accurate responses researched problems benefits accounts services speed accuracy proactively recommended changes based consumer needs market trends grow company maintained records general customer service data well customer complaints displayed strong telephone etiquette effectively handling difficult calls worked colleagues fulfill special customer requests followup requests provide telephone coverage ptc high call volume environment provide superior computer skills telephone etiquette secure hipaa protected information resolve provider inquiries first contact speed accuracy professionalism provide complete quote members medical benefits according health plan contract review claims accuracy perform adjustments necessary communicate clearly prompt efficient manner obtain excellent computer skills knowledgeable various hcsc software programs ever changing workflows handle complete written correspondence adhere productivity timelines working overtime needed 112003 082006 customer service representative ii genuine parts company norman ok responsibilities included answering back back calls regarding problems customers cell phones troubleshooting resolving issues well processing payments adding removing services accounts reconciling customer accounts deescalated problematic customer concerns maintaining calm friendly demeanor educated customers special pricing opportunities company offerings documented conversations customers track requests problems solutions assisted customers making payments accounts setting payment plans upheld strict quality control policies procedures customer interactions provided outstanding service new longstanding customers attending closely concerns developing solutions reviewed customer account information determine current issues potential solutions asked probing questions determine service needs accurately input information electronic systems informed customers billing procedures processed payments provided payment option setup assistance consulted customers determine best methods resolve service billing issues escalated customer concerns store issues inventory requirements supervisors 011999 072003 coowneroperator state idaho meridian id duties included aspects running small termite pest control business include scheduling appointments explaining treatment options handling accounts receivable payable collections monitoring production inventory answer telephones give information callers take messages transfer calls appropriate individuals perform payroll functions maintaining timekeeping information processing submitting payroll collect deposit money accounts disburse funds cash accounts pay bills invoices keep records collections disbursements ensure accounts balanced operate office equipment fax machines copiers phone systems arrange repairs equipment malfunctions schedule confirm appointments clients customers supervisors order dispense supplies oversaw staff hiring initiating new training scheduled processes streamline operations 102002 042003 legal assistant hayes law office city state managed office scheduling kept accurate notes deadlines motions dates handled telephone calls meeting plans conference organization requirements maintained knowledge case status reviewing relevant records reporting back clients corresponded daily clients insurance adjusters doctors attorneys drafted legal complaints summons interrogatories drafted motions briefs legal documents mailed arranged delivery legal correspondence clients witnesses court officials education training 051989 high school diploma sacred heartgriffin high school springfield il dental assisting premier dental technologies springfield il dental assistant certification