ike veum 938 lindsey field dallas tx phone 1 555 734 7318 experience shield concierge health advocate lead education skills phoenix az 042016present anticipates potential barriers establishing realistic goals ensure success member providers bsc researches opportunities improvement assessment methodology actively promotes continuous improvement position onsite daily work team cover f 8 8 pm occasionally saturday 10 6 pm works projects independently demonstrates cultural competence work effectively respectfully sensitively within clients cultural context conducts member care review medical groups individual providers continuity care areaout network investigationalexperimental cases monitors clinical support coordinators nonclinical performance um support activities health advocate claims supervisor houston tx 092013 112015 assist selection coaching mentoring discipline staff team responsible problemsolving issues coordinating efforts internal departments subject matter experts nature work position sedentary incumbent sitting time provide quality customer service exceeds customer expectations improves level service provided escalate supervisor situation outside employees control could adversely impact services provided cooperate team members meet goals complete tasks coach mentor evaluate performance assigned team behavioral health advocate boston 042007032013 consistently provides supervision assigned patients facilitate psychoeducational groups clearly documents observations patient behavior ensures safety patient times ensures patients rights confidentiality maintained escorts patients events away facility recreational activities court conservatory hearings emergency room clinician office necessitated physical condition promotes positive working environment demonstrating respect tolerance age gender race choice lifestyle university kentucky bachelors degree mental health field allscripts enterprise andor idx experience highly desirable ability transfer knowledge patients diverse cultural backgrounds effectively coordinating care excellent verbal written communication skills ability read write speak understand english clearly basic understanding managed care principles good critical thinking skills resourcefulness ability problemsolve effectively assist patient issues challenges basic microsoft office skills ability effectively use organizations health information technology resources patient management ability willingness travel ministry locations proficient microsoft office applications including word excel