summary jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom would like use 12 years customer support experience coach develop inspire group employees perform peak abilities extensive knowledge technical support passion motivating others im sure make positive impact betterment company highlights strong leadership ability coaching skill set accomplishments high customer service standards promoted customer advocate 2013 graduated step program 2012 promoted first supervisor position 2010 extensive troubleshooting ability supervisor experience test desk skill set experience customer care advocate rcn telecom services morgan hill ca responsibilities helping coach develop customer care agents regionally role model amongst piers leadership know everything cox performing test desk duties handling live escalations gfodundsman supervisor 2013 current 2010 2013 robins tree service city state responsibilities include overseeing team grounds men get task hand completed efficient effective manner coaching develop groundsman efficiency technique safety assisted decision making hiring firing employees education associates degree social sciences sacramento city college sacramento ca cectificate completion supervisor june 2009 step baton rouge la selected amongst piers cox leadership participate supervisor transition education program 9 month course included training directly cox leaders coaching business image leading change much opportunity shadow floor supervisors directly learn cox leadership culture takes great im ready 2012