jessica claire resumesampleexamplecom 555 4321000 100 montgomery st 10th floor summary compassionate patient care advocate dedicated smoothing communication patients hospitals analytical problem solver clear communicator fifteen years customer service allowing character built help people walks life friendly adaptable collaborative professional successful devising satisfying solutions complex problems able identify problems resolve little supervision skills program knowledge patient education applicant engagement administrative supervision insurance knowledge icd10cm coding medical terminology knowledge payment processing data entry microsoft program proficient 10 key typing account management analytical problemsolving complaint resolution pharmacy knowledge helpful serviceoriented communicating patients families verbal written communication documenting recording information calm effective pressure gathering information patients complaint investigation knowledge community services programs claims processing registration scheduling education training 052009 wooddale high school memphis tn high school diploma strayer university washington dc criminal justice experience us physical therapy patient care advocate sioux falls sd 112021 072022 answers average 150175 calls emails faxes per day addressing patient inquiries solving problems providing pharmacy benefit information identify resolve problems related package delivery inquiriestracking return reroute shipments required ensure address identify report trendsproblems provide resolution escalate historical patient data applicable therapy teamsmanagement determine root cause resolution maintain clear concise documentation transaction provide applicable followup therapy team andor management assisted pharmacist creating medication labels show correct dosage patients gave phone assistance patients regarding correct syringes correct dosage different types specialty medicines educated patients side affects certain medications allergic reaction body rejects specialty medications sedgwick claims management services inc consumer care advocate bedford nh 102020 092021 processed incoming calls faxes voicemails claimants providers clients attorneys etc resolving claims related questions issues accordance designed guidelines policies communicated claims status current claim activity client appropriate medical contact responded inquiries jurisdiction claimspecific issues entered data claims systems ensured claim files properly documented claims coding correct coordinated claimant address updates changes internal departments contacted thirdparty payors obtain confirm authorization services communicated necessary related clinical information maximus inc child support caseworker buffalo ny 012018 102020 assisted clients acquire services facilitate program goals eg educational andor vocational training medical child care transportation substance abusemental health child support establishment legal related needs built solid trusting rapport children families fostering trust communication meet case needs contacted clients regarding missed payments andor case updates followedup customers ensure needs met questions concerns resolved maintained accurate timely case notes customer contacts document activities hill carruthers enterprises customer service supervisorsales administrative supervisor city state 032013 062017 established updated work schedules account changing staff levels expected workloads conducted training mentored team members promote productivity accuracy commitment friendly service actively supported service associates quickly responding questions via phone email finding appropriate solutions customer issues maintained current compliant financial records monitoring addressing variances detailed analyses assessed personnel performance implemented incentives teambuilding events boost morale walmart supercenter store sales associatecashier team lead city state 102013 052014 provided positive first impressions welcome existing new potential customers helped customers locate products checked store system merchandise sites reconciled cash drawer start end shift accounting errors resolving discrepancies maintained records related sales returns inventory availability trained developed new hires company processes product knowledge customer service selling techniques