stephen greet operations manager experience education technology company operations manager january 2019present brooklyn ny 11222 123 4567890 stephenbeamjobscom instephengreet new york ny overhauled existing employee onboarding processes resulting increase performance 33 average employees first three months created coaching strategy sales development representatives leading new business performance 25 plan 2019 oversaw development robust reporting customer support team improved customer nps 14 year year reduced overall headcount 11 exceeding revenue goals 19 identified manually intensive data collection tasks sales team worked engineering launch tools reduced manual work 105 hours month grew lead onboard team 3 operations analysts financial services company operations manager august 2017 january 2019 managed team 12 outbound sales specialists exceeded sales targets 11m 2017 pittsburgh pa established monthly goals coaching sales development representative leading average yearly improvement sales 14 per sdr analyzed data identify potential upsell opportunities new clients leading 550k incremental sales marketing company operations analyst april 2016 august 2017 pittsburgh pa developed processes proactively identify underperforming paid acquisition channels resulting increase ad spend roi 11 created reporting contractors identify areas improvement leading 9 increase performance education university pittsburgh ba business administration september 2012april 2016 cumulative gpa 37 skills salesforce microsoft excel microsoft word microsoft powerpoint data analysis reporting employee onboarding pittsburgh pa