jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary resultsdriven professional 15 years access control user provisioning systems administration experience 10 years detection mitigation security threats vulnerabilities exploits well audit regulatory compliance process analysis experience 5 years project management experience large complex fastpaced organization key results include managed 3 year single signon initiative rolebased security 68 inhouse applications managing 40 team members across 5 divisions resulting cleared audit findings deadline performed enterprisewide user provisioning process analysis including userlevel access rights effectively reducing manual processes 75 errors 11 staff needs 20 core qualifications team leadership programproject management building relationships change management implementationmigration communicating technical information preparing facilitating presentations process analysisoptimization complex problemsolving skills professional experience business analyst 042012 current place mom fresno ca collect manipulate multifaceted part formulary data generate reports analyze metrics productlevel data report findingsrecommendations pharmacists review remediation prepare daily formulary auditregulatory reports weekly suppression reports monthly metric audit reports senior leadership present government internal external clients key results utilized yellow belt training streamline data processing report generation defect handling resulted 25 reduction daily analysis time worked closely crosssegment peers improve audit procedures resulted 5 improvement reporting remediation timeliness reduction impact membersaccess project coordinator consultant 072010 012012 avanade huntsville al coordinated facilitated documented systems development events meetings senior leadership tracked forecasted multiple budgets including contract salary created tracking documents project pipelines established audit controls performed audits business analyst consultant 082009 112009 united healthcare city state onboarded sales agents major health care provider audited applications verified licenses initiated appointments background investigations converted documentation system requirements special loans administrator contract 032009 052009 american home mortgage servicing inc city state translated loan modification specifications legal documents servicing system lpsfidelity converting changes functional processes researched resolved exceptions discrepancies senior information security analystproject manager 081988 012008 option one mortgage corp city state senior information security analystproject manager irvine ca 91988 22008 managed enterprisewide information security projects initiatives small mediumsized teams administered audited modes enterprisewide information resource access controls operated administered various network security tools monitor research resolve malicious code incidents security exploits vulnerabilities key results developed administered associate engagement program resulted improving departmental survey factors 12 reduced sla user provisioning requests 5 business days 2 business days automated 5 manual processes documents 1 web application focus usercentered design business needs designed developed implemented improved processes user provisioning access controls remote network access regulatory compliance internalexternal audits interfaced effectively team members stakeholders internalexternal customers across organizational functions divisions acted liaison thirdparty vendors created outward communication bulletins advisories content enterprisewide security awareness program company newsletter created controls automated processes satisfy regulatory compliance requirements senior systems administratorspecial loans managed operations fidelityalltelcpi loan servicing system including user provisioning monthly access review daily data upload acting liaison servicing system provider served system support 500 associates key results implemented arm loan component servicing system resulting 100 successful conversion arm loan portfolio developed training materials facilitated training 40 associates resulting smooth conversiontransition coordinated successful interregional move servicing system satellite uplink resulted zero downtime division supervisor acquisitions transfers responsible performing due diligence full currentstatus accounting loans acquired mortgage lending partners prepared loans sale transfer staff 1320 associates manager investor reporting protem responsible reporting loan portfolio activity reconciling accounts transferring funds government agencies private investors staff ranging 57 associates technical experience proficiencies security tools active directory symantec websense cisco vpn concentrator citrix secure gateway protego pnmars enterprise manager sql verisign mpki console center bioscryptveriadmin pointsec blue coat secure web gateway microsoft baseline security analyzer software microsoft office excel access outlookexchange powerpoint visio sharepoint sql query analyzer terminal services microsoft management console microsoft visual basic powerbuilder microsoft net as400 rxclaims project management tools microsoft project six sigma compass minitab statistical software environments microsoft windows netware education training ba organizational leadership chapman university irvine ca ba organizational leadership chapman university irvine ca aa liberal arts fullerton college fullerton ca aa liberal arts fullerton college fullerton ca certifications cpi arm security lean certification yellow belt certification networking plus certification community involvement affiliations presentations change management implementationmigration preparing facilitating presentations skills access training audits loans net accounting active directory alltel analyzer arm as400 associate cisco citrix due diligence excel exchange sale information security investor reporting lending liaison loan portfolio management console microsoft net microsoft management console microsoft office microsoft project microsoft sharepoint microsoft visual basic microsoft windows minitab mortgage mortgage lending ms net ms office netware network security operations outlook powerbuilder powerpoint project management project manager provisioning reconciling regulatory compliance sale security sharepoint six sigma sixsigma sql symantec terminal services visio visual basic vpn websense audit clients metrics remediation budgets project coordinator systems development networking access control bindview change management information technology project management microsoft project 2000 microsoft security microsoft windows 2000 microsoft windows server 2003 mitigation ms security optimization premier problemsolving process analysis rms scripting single signon systems administration vbscript windows 2000 windows server 2003 documentation healthcare sales sales agents exceptions legal documents translated