profile rita martin inbound customer service agent 2300 burton road los angeles ca 90026 united states 2132272188 ritamart n88gmailcom friendly proficient inbound customer service agent 12 years exceptional customer service experience proven track record effective liaison companies clients solutionfocused mindset addressing needs callers confident poised professional manner consistently outperform ems team average maintaining 90 higher customer satisfaction rate acing new product knowledge 100 accuracy employment history sep 2015 present customer service agent ems call center los angeles adopt proactive problemsolving mindset determine needs 80 customers average per shift effectively respond researching locating relaying correct information maintain call center database collecting recording information 14 customer service agents assigned shift collaborate manufacturers vendors provide answers customer questions monthly customer service satisfaction ratings averaging 90 96 oct 2013 sep 2015 named agent month 12 times since hired customer service agent xylo corporation santa barbara helped maintain increase customer loyalty placing follow calls expressing consideration customers achieved customer satisfaction rating 97 within 8 months employment named outstanding customer service agent award five times aug 2011 oct 2013 front desk associate hilton education arizona managed group four associates helping promote hilton brand providing outstanding customer service aug 2008 may 2012 bs communications arizona state university sep 2004 may 2008 high school diploma tempe high school skills excellent communication skills patience fast typing skills tempe tempe expert experienced expert resourceful expert bilingual expert references cora jones ems call center cjonesemscallcom 3179891127 roger fue xylo corporation rfuexylocom 5169812317 cameron holte hilton choltehiltoncom 2123191922