summary highlights jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom seeking responsible position studio production retail technical support pt ft entry level contributions appreciated rewarded overview motivated resourceful individual combines strong personal work ethic principles environment experience administrative function business administration skills includes identifying solving problems ibm as400 midrang 9404d10 compaq i7 ps ibm psvalue point hewlett packard laser printers lexmark printers pentium i7 systems servers software ibm mvs jcljes2 statements mvs utility programs jes2 operator commands tso ispfpdf vsam idcams utility as400 user profiles work object management as400 control language dos 62 advanced dos 6utilities windows xp vista windows 7810 word 200010 access 70excel 70 power point 70 novell netware 312 lanuser management windows nt 40 html concepts data processing concepts procedures mvsjcl multiuse job stream input output processing major lan components common network topologies logging scripts drivepointer trustee assignments netwareutilities command language utilities as400 batch interactive job processing commands programming utilities seu pdm dfu query400 software hardware develop help desk technical support skills accomplishments experience perform diagnostics determine software hardware failure systems upgrade systems configuration manufacturing competitive analysis performed competitive analysis make recommendations future company growth creative problem solving resolved product issue consumer testing supervision supervised team three staff members strategized ways leverage various communication channels including browser mobile tablet others improved user productivity discoverability simplicity ul redesigns parttime web master technical support advance auto parts fall river installations windows apple android operating systems blackberry systems upgrade troubleshooting 2002 current designed created weekly email campaigns increased revenue number website propertiespresented pros cons various design approaches design teams management drove alignment business requirements usercentered design methodology technology factors create successful uiux designs seosonal retail sales mens department bloomingdales city state helped customers select products best fit personal needs department display designer inventory control 102003 2004 kept showroom clean maintained neat orderly product displays completed floor replenishment guarantee size availability promote customer satisfaction processed sales transactions accurately timely fashion exceeded bloomingdales charge card sign goals 5 customers two weeks education skills seqsonal retail sales mens department barneys warehouse city state 102002 2003 helped customers select products best fit personal needs consulted customers latest styles trends balanced needs multiple customers simultaneously fastpaced retail environment womens department store retail sales assistant manger de janeiro stores city state 022002 2003 opened closed store included counting cash drawers making bank deposits informed customers product lines services offered company maintained visually appealing effective displays entire store women department job assignments customer service display designer inventory controlbalanced needs multiple customers simultaneously fastpaced retail environment 21294390192123469048 fax technical support contract job foribm e b associates inc city state 031999 112001 technical support servers installations job assignments systems installations systems upgrade troubleshooting offered direction gave constructive feedback motivate team members unloaded trucks stocked shelves carried merchandise floor customers recail sales daffys 3 east 18th street new york ny city state 041994 111996 helped customers select products best fit personal needs educated customers product service offerings offered exceptional customer service differentiate promote company brand consulted customers latest styles trends kept showroom clean maintained neat orderly product displays diploma tech support chubb institute new jersey city nj coursework operating systems system programming 1998 coursework computer structure algorithmscoursework computer architecture programming parallel architectures certificate computer networking access 70 apple arts as400 ibm as400 compaq hardware client customer service data processing dos 6 dos 62 editing fax film help desk hewlett packard html ibm ibm 3090 ibm mvs mvs inventory control jcl jes2 lan laser printers lexmark printers lighting logging mainframe excel 70 power point 70 windows 7 windows windows nt 40 windows xp word 2000 navigation network netware novell netware 312 operating systems software pdf pdm pentium iv camera printer programming retail sales servers scripts sound technical support troubleshooting tsoispf upgrade utilities video vsam 486