professional summary jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom dedicated customer service representative motivated maintain customer satisfaction contribute company success skill highlights strong organizational skills energetic work attitude telephone inquiries specialist customer service expert telecommunication skills adaptive team player active listening skills sharp problem solver work experience software support specialist tyler technologies chicago il evaluated system potential testing compatibility new programs existing programs maximized use software training users interpreting instructions answering questions maintained system capability testing computer components assisted customer installation software hardware fiicancial foundations associate concordia college bakersfield ca acquired applies developing knowledge products services processes recognized life events understands members needs provides advice order deliver appropriate solutions member handled basic billing inquiries focusing one done philosophy specific product knowledge includes auto home renters valuable personal property assisted members online account acomission representative community science gaithersburg md execute high volume outbound phone calls contacted students computer issues completed interview process prospective followup regularly student start classes soociate worldwide express nashville tn handled inbound telephone inquiries retirement plan participants responded clients requested account maintenance balance information education training skills processed financial transactions offered appropriate products services provided appropriate education regarding participants retirement plan wells fargo equity direct customer service advocate responded complaints customers regarding banking financial products communicated departments resolve customer issues monitored customer inquiries complaints assist effective resolution coordinated customer ensure optimal level customer services prepared records monitor results customer associate departments ensured optimal level customer services bloiness development representative ewing irrigation santa barbara ca developed sales training guide used training period newly hired agents excellent oral written communication skills successful development maintenance positive customer relationships experienced database management web content development responsible annual range 13m net new business bfanch manager american protective security city state trained administrative personnel managers loss prevention took measures building precaution like alarm management camera provide necessary training loss prevention personnel completed weekly payroll using adp payroll services accomplished recruiting staffing required client took measures equipment cost reduction control audits security police superintendent united states air force city state supervised security forces cheyenne mountain afs norad supervised trained informationindustrial security inspector norad responsible monitoring emergency response exercise norad ensured safety base weapons property personnel hostile forces directed vehicle pedestrian traffic base leads organizes security police operations enforced standards conduct discipline adherence laws directives carried security police onscene commander function oversaw evaluated unit performance developed security police plans policies procedures instructions assessed installation deployed location vulnerabilities established programs plans policies protect air force combat capabilities developed orientation education programs information security developed managed force protection antiterrorism programs training bachelor science business administration regis university colorado springs co business administration xxx5 administrative adp payroll air force balance banking basic billing excellent oral hardware cost reduction client customer services customer service database management equity financial information security loss prevention weapons payroll personnel philosophy camera police policies processes recruiting safety sales training staffing telephone phone web content development written communication skills