catherine richardson business consultant business consultant 8 years experience process improvement design measures designed developed implemented global crm strategies reduced number support tickets 15 successfully coached trained junior business consultants entrepreneurial attitude towards challenges excellent communication presentation skills proficient spanish french personal info experience address 201305 30 elvido dr 201806 los angeles ca 90049 phone 3290868922 email catrichardsonyahoocom linkedin linkedincomcathrich22 twitter twittercomcathrich skills excellent communication skills oral written interpersonal skills strong analytical problem solving reporting skills languages spanish french 201009 201304 management consultant xyz consulting chicago illinois designed implemented global crm strategy led 15 reduction number support tickets built managed customized crm roadmaps provided regular reporting crm performance leadership team high level executives planned facilitated training sessions launch succesful business transformation assisted management projects including emergency preparedness projects junior management consultant xyz consulting chicago illinois consulted clients design deployment crm projects analysed qualitative quantitative data used crm development implementation stages developed trainthetrainer content led training key crm users delivered persuasive presentations small groups 201007 junior consultant 201008 help africa ny new york 2013 2015 2007 2010 together team three provided consulting services nonprofit organization led 10 increase fundraising education uclaanderson emba city university new york ba business administration 39 gpa coursework included statistics macroeconomics business law