jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary highly motivated sales associate extensive customer service sales experience outgoing sales professional track record driving increased sales improving buying experience elevating company profile target market guest services inventory control procedures merchandising expertise highlights loss prevention cash register operations product promotions experience human resources manager 012014 082015 rich products corporation recruiting staff development liaising recruitment team salary levels exciting prospective staff consistent organization market conditions policies ensured compliance companywide policies procedures employee onboarding orientation needs assessments training employee relations grievance hearings board adjustments union contract negotiations 8 separate locals conducted investigations took appropriate steps resolution provided guidance advice managers grievances attendance disciplinary performance issues investigated employee complaints acted accordingly resolve knowledge sap lotus notes taleo hr generalistus office administrator 042012 042014 chenega corporation provide prioritization planning coordination hr department including recruiting writing job descriptions redesigning hr policies procedure manual new employee orientation maintaining employee records handle full cycle recruitment open positions hris software knowledge managed onboarding process including i9 verification new hire orientation drug screening us manger 7 sites across usa oversee aspects operations include budget analysis performance reviews safety reviews epa inspections project management operational efficiency effectiveness policy writing coordinating contractors direct supervisor administrative staff responsible monitoring controlling operating expenses identifying areas cost savings planned organized special events worldwide workshops worked closely hr contractor regards workers comp claims employee allegationscomplaints performed investigations administered performance review program site manager 022008 032012 freedom mortgage manage daily operations call center va medical center including 247 staff scheduling staffing needs depending call volume personnel management including recruiting hiring training supervising disciplinary action evaluating counseling maintain related personnel documentation payroll benefit reimbursement records well interfacing regularly project hired payroll experienced adp payroll application manage functional activities associated call center related answering phones routing connecting incoming calls responding code emergency calls including coordinating va police dispatching response teams responding patient inquires information scheduling assistance indicated responsible employee training coaching responsible adherence federal contract requirements including ability one guidelines severely disabled persons evaluate office operations monitor trends implement changes improve operations implemented customer service standards regards courtesy accuracy accountability escrow processor 082005 012008 financial title co managed entire real estate closing process including compliance real estate contracts lender instructions title requirements company requirements written instructions collaborate title department resolve title issues legal descriptions easements lot splits vesting tax liens abstracts judgments bankruptcies boundary disputes encroachments list pendants etc prepare closing documents necessary ensure title insurance issued closing oversee issuance checks bills statements receipts documents needed ensure customer satisfaction conduct escrow closings customers realtors lenders attorneys prior disbursement confirm funds collected appropriate documents checked accuracy signatures collected acknowledgements legal descriptions correct collect taxes due hoa dues delinquencies andor principal interest ensure payoffs collected mailed delivered wired according instructions masters science legal studies 2011 education kaplan university fresno ca legal studies bachelor science business management 2006 university phoenix fresno ca business management strategic management personnel planning selection organizational decision making compensation performance appraisal business data communications ethnic relations staffing selection skills administrative adp payroll budget analysis call center closing coaching contract negotiations contracts counseling customer satisfaction customer service data communications decision making dispatching documentation employee relations employee training special events functional funds hiring hris hr insurance legal lotus notes market office organizational payroll performance reviews performance appraisal personnel personnel management police policies project management real estate recruiting recruitment routing safety sap scheduling staff development staffing strategic management supervisor supervising tax taxes answering phones workshops written