jessica claire montgomery street san francisco ca 94105 555 4321000resumesampleexamplecom professional summary experienced quality assurance project leadsenior analyst committed quality client satisfaction professional detailoriented motivated drive projects start finish part dynamic team skills good communication skills hp quality center concord vantage fusion vantage microsoft word microsoft excel microsoft powerpoint tso lifecomm csa customer service accelerator work history sar 021999 current quality assurance project leadersr analyst software testing lincoln financial group city state lead life annuity new product admin policy print qa teams work business partners implement quarterly releases lead multiple strategic projects working onshore offshore qa dev inhouse vendor resources work business partners implement system upgrades system modifications conversions andor new systems eg concord vantage service pack 19 fusion vantage fusion trad fort wayne vantage fa fia platform lcs licensing commission system aka impact vcpro expresso dls xpression work onshore offshore reso resources lead qa culture quality cross training workgroup training mentoring 021990 021999 business analystcomplex change trainer chubb lifejefferson pilot lincoln financial group customer service city state provided training processing coverage changes life annuity health insurance coverage lifecomm concord vantage life70 multiple interfaces developed new procedures worked business partners streamline processing provided analysis testing quality assurance strategic projects eg mail tracking y2k upgrades conversions 011980 101987 supervisor general securities principle ulaicochubb securities lincoln securities city state trained supervised resources processing mail orders trade desk orders customer complaint handling bank new hampshire fiduciary handling general securities mutual funds unit investment trusts limited partnerships private placements provided responses selected nasd sec inquiries senior management education 1983 bachelor science music education minor mathematics plymouth state university formerly plymouth state college plymouth nh continue education maintain pmp designation fundamentals life insurance life insurance life office management association loma