jessica claire montgomery street san francisco ca 94105 555 4321000 resumesampleexamplecom summary upser 21 years broad scope talents include strong computer analytical skills attention details easy going type personality also results oriented highlights access excel word accomplishments designed built hris system powerpoint project implemented product line partnered usps grown metered mail ups shipping customer counts subject royalty actual revenue per transaction managed work usps gain store adoption 286 centers well 2600 centers saved company tens thousands dollars implementing notification program centers following international shipping protocol experience business analyst 012012 current place mom harrisburg pa successfully introduced new usps program currently growing shipping revenue exponentially center adoption program grew 286 centers 2700 little year leadership analyzed data many sources impact demonstrated positive franchisees organization usps create reports ad hoc weeklymonthly manage present reports easy read pleasant manner project managerproduct development manager 032009 012012 brown harris stevens residential management llc new york ny grew shipping profit center approximately 5 percent met goals organization duties include planning organizing controlling product line conceptual stages product life cycles optimize profit meet marketing financial corporate growth objectives familiar research building business cases project scopes project plans presenting rfps communicating training network managed 800 million dollar profit center 4400 ups store franchised locations human resources 052006 032009 armour atlantic city nj represent mbe human resources discipline administering various personnel functions benefits administration compensation administration datamining analysis workforce planning hiring successfully turned corporate caf losing 150k per year losing around 75k maintained knowledge labor laws dispute resolution assumed human resources managerial responsibilities successful meeting beating organizational goals created administered mbe hris system still use today industrial engineering 2004 042006 columbia university new york ny industrial engineering responsibilities included datamining analysis process improvement identified centers needing growth assistance trained franchisees best practices coordinating field creating successful training campaign maintain knowledge international shipping laws successfully turned networkwide shipping error could cost organization 10k per error 50 effective 998 effective road supervisor 062003 012004 ciena corp remote site managed approximately 30 drivers ensured drivers dispatched according plan performed quality audits drivers conducted disciplinary action managed reduce missed pickups successfully implementing solution drivers communicate center phone number customers office business supervisor 092001 062003 united parcel service city state oversee functions office responsibilities included customer service human resources timecards center cost plan high value packages customer claims investigations employee investigations trainingcompliance osha dot standards vip customer relations 2500 pickup accounts reduced missed pickups implementing solution drivers communicate center phone number customers preload supervisor 112000 092001 united parcel service city state responsible ensuring 30 package cars loaded according plan time supervised preloaders parttime supervisors ensure everyone worked safely efficiently meet organizational goals operations management specialist 042000 112000 united parcel service city state responsibilities included fielding concerns messages dispatching drivers handled escalated concerns resolved issues putting customer first responsible investigating damaged package claims implemented solution effectively manage damage claims missdelivered packages trained district new damage claims procedures implemented claims procedure entire pacific region adopted manage missdelivered packages region average approximately 49 effective implementing solutions increased regions percent effective 90 network engineer 011996 042000 united parcel service city state provided support computer hardware software network needs internal external customers took upon assist users automating shipping systems make shipping experience much pleasant proficiencies access excel word powerpoint project education real estate broker real estate broker 2009 allied real estate san diego ca bachelor science information systems 2005 university redlands san diego ca skills ad benefits administration computer hardware customer relations customer service datamining dispatching drivers financial hiring hris human resources leadership managerial marketing access excel office powerpoint word network organizing organizational personnel pick presenting process improvement profit project plans quality read research shipping phone