jessica claire 9 resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary manager information technology building automation systems versatile building automation system engineer professional vast knowledge enterprise project lifecycle methodology experience deliver insightful network infrastructure building automation solutions network engineering expert strong background project management product support proven communication skills quality development standard documentation well genuine leadership assistance associates clients highlights enterprise platforms current pmp certification project tracking hardware software upgrade planning certified information security manager user experience ux design selfmotivated vast technical knowledge server management mac pc expert computer programming highly motivated resourceful control system design proficient multitasker education university houston houston tx 2015 master science computer information science top 15 class emphasis cyber security information awareness coursework operating systems system programming coursework computer networking information technology university maryland university college houston tx 2011 bachelor science management information systems coursework computer networking information technology 40 gpa certifications certified naval information systems technician first class petty officer e6 information systems security professional cissp microsoft certified systems administrator mcsa pmi project management professional pmp isa certified automation professional cisco certified network associate ccna certified network professional ccnp certified security professional ccsp video teleconference certified expert comptia security network accomplishments awarded navy marine corps achievement medal 2010 2011 2012 2013 awarded sailor year designation pacific naval fleet 2013 successfully managed network infrastructure server environment 150 users 300 pc network systems responsible training development 8 technicians project coordinators within team experience morning star company manager information technology building automation systems williams ca 092014 current led crossfunctional team engineers qas ux designers develop features fix product defects delivered detailed feature roadmaps included action items project targets leveraged indepth understanding endtoend customer experience identify pain points latent customer needs managed 8person local team allocating resources ongoing projects enforcing deadlines conducted computer diagnostics investigate resolve problems provide technical assistance support worked large enterprise business critical applications analyzed created new configuration packaged software meet business system requirements configured maintained provided trending performance analysis enterprise class storage systems performed secondlevel support workstation server class systems served technical lead server infrastructure including development qa staging production systems serviced electrical pneumatic mechanical microprocessor controls analyzed modified repaired digital control systems set tested configured networks desktops laptops printers created employee training materials procedures teach inhouse workers proper software hardware protocols diagnosed installed configured repaired computer systems software us navy information systems technician city state 062008 062014 utilized expertise support communications efforts operation iraqi freedom operation new dawn focusing network security microsoftbased programs installation maintenance affiliated hardware demonstrated technical expertise install upgrade troubleshoot networks related articles video teleconferencing systems routers servers computers switches sound systems entrusted confidential information successfully develop review specifications standards protocol inventory data well keeping numerous systems encrypted maintained monitored server room wireless network server infrastructure set staff workstations pcs macs phones laptops translated technical specifications detailed product requirements maintained audiovisual equipment including overhead projectors laptops video conferencing equipment skills system administration windows server 2003 windows server 2008 vmware active directory microsoft exchange 2013 large computer networks linux mac os microsoft dynamics access control security