jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary dynamic management executive 15 years experience creating digital product programs winning team cultures optimize revenue growth unique digital supply chain experience spans retail ecommerce finserve skilled digital product strategy emphasis leveraging data discover opportunities inform delivery roadmap realize positive business outcomes skills digital product strategy management crossdepartmental alignment product roadmapping objective setting complex problem solving experience 042019 current director digital product good shepherd brooklyn ny digital analytics management application strategic planning alignment team leadership user experience optimization management director leading strategic development schwabs first digital experimentation program modernization digital data capture process capability created executing multiyear strategic roadmap addressing people process technology aspects required scale new digital capability replaced legacy adobe target new optimizely platform including api accessible service cross domain analytics solution best practices launched 100 client facing digital experiences web mobile app 100k saved resource spend 18 months modernizing crossapplication data capture standardizing client journey analysis supporting personalization 18 month project lead crossfunctional teams made digital product ux engineering data analytics partners improve client digital experience developed rolled organizationwide training program facilitate utilization new digital innovation capability set strategic direction quarterly objectives two separate digital teams alignment department organizational goals effectively managed team growth 4 9 meet triple digit yoy increase demand 102017 042019 senior optimization director accenture interactive city state senior director product optimization working closely client leadership product analytics uxui design tech teams deliver increased revenue cost savings led 15 person team 12 month telecom client project primary strategist resulting 25m revenue process improvements drove client satisfaction improved support services increase retention established strategic plans operational objectives meet client revenue kpi goals effectively managed multiple delivery teams across diverse client portfolio 012013 102017 director digital product toys r us city state senior product leader owning postpurchase customer experience including postorder communications touchpoints reimagining account experience developing sso solution across offerings led two product teams one product owner utilizing dual track agile scrum kanban methodologies worked closely technology solutions introduce client sso devised client experience change strategy characterized consistent online email messaging identified use cases implemented integration client rewards program 3rd party rewards provider client account experience redesigned transactional email process based benchmarking user research improve timing content developed strategic approach owned digital products created roadmaps led teams quarterly planning director ecommerce optimization selected cdo newly created role turn around underperforming ecomm site role included building high performing team establishing process standards managed rfp selection process rollout three new saas solutions improved overall conversion 36 revenue per visitor 33 us site 4 conversion rate improvement uk site increased ecommerce revenue 5 pioneering executing 8 second improvement page load time improved product modeling partnering digital analytics inform journey mapping quantify opportunities reduced spend third party vendors 50 developing internal capability increasing velocity contributing 40m revenue first rolling 12 months delivered 650k annual savings implementing rolling new technology oversaw talent acquisition process five person digital scrum team project manager frontend ui developer senior ux designer data analytics analyst team coordinator logistics manager recruited newly developed logistics role manage expanding dotcom fulfillment operations across five locations one 3pl facility piloted reverse logistics process enabled instore returns online orders oversaw general rollout across full store distribution network standardized performance across network supported field teams solve issues rolled network initiatives represented dotcom logistics across corporate projects shortened total timetodelivery two days 7 5 days launch endtoend customer experience analytics reporting tool 052007 012013 senior group leader target corporation city state senior leader within distribution center dedicated providing upwards 30 targets imported product held multiple leadership operations focused roles increasing responsibility led logistics facility engineering departments 30 employees reduced transportation costs 550k annually increased asset utilization 20 developing leading crossfunctional trailer optimization process managed operations planning building peak season accountable gm maintaining strict level service targets week month responsible managed relationship inmarket 3pl deconsolidator education training mba strategy old dominion university norfolk va bachelor science international business management old dominion university norfolk va accomplishments established digital experimentation program supporting strategy including inception rollout growing team fit purpose delivered 90m annualized revenue yielded 650k annual savings streamlining processes impacting site performance reduced spend third party vendors 50 increased velocity contributed 40m revenue utilized digital analytics inform journey mapping quantify opportunities designed tested new initiatives providing data decisionmaking capital allocation decisions digital evangelist illustrates potential digital transformation products services customer relationship certifications safe 4 practitioner 2020 certified scrum product owner cspo 2019 information technology optimizely adobe target adobe analytics jira tealium audiencestream tiq