jessica claire resumesampleexamplecom 555 4321000 montgomery street san francisco ca 94105 summary experienced professional leader adept leading programs development delivery monitors procedures maximize efficiency balance objectives operational requirements organized self motivated detailoriented problem solver effective people manager performancedriven responsible leader passionate driving growth improvements across organization skills team leadership change growth management program development process improvement relationship management resource allocation complex problemsolving business organizational development strategic planning execution managing operations efficiency education training babson college speakerpanelist center information studies pmo collaboration member pmi new england himss project management symposium salem state college salem bachelor science degree boston university boston certificate project management experience ohl vice president program managment mount juliet tn 042022 current communicated regularly executive team members deliver pertinent details related progress status direction projects conducted independent analyses resolve program deficiencies made recommendations senior leaders business strategy initiatives reviewed weekly churn reports analyzed financials support data drive recovery plans successfully influenced streamlined process leaders manage client relationships drive retention renewals kohler director global program operations miramar fl 082014 042022 assisted ongoing development existing programs promote growth portfolio increased revenue assessed resources skill sets tools necessary accomplish team goals continuously identifying process improvements identified resolved tactical issues relating directly processes initiatives member team created business model positioned company sold 500m 500m collaborated key stakeholders guarantee project outcomes met exceeded expectations terms scope timeliness quality provided leadership insight mentoring employees supply knowledge various company programs integrated global health care staff programs leaders alignment company mission goals developed retrained recruiting team led increase screened applicants 300 3000 month kohler sr project integration leader ca state 082012 082014 collaborated different business groups identify areas procedural change set clear communication strategy implemented necessary changes within member provider service worked closely leadership team streamline high profile projects assisted creating enhanced performance management model resulted improved customer satisfaction first call resolution identified areas opportunity within internal support teams implemented systematic data collection process influenced training needs created cohesive communication loop analyzed business performance data forecasted business results upper management produced thorough accurate timely reports project activities livingston international sr operations manager atlanta ga 102006 032011 designed analyzed internal reporting systems procedures company provided strategic recommendations leadership regarding new modified company practices designed implemented new infrastructure organization including new servers phone system networking hardware procurement developed requirements new crm tool managed implementation led steering committee determine criteria cross functional teams developed sops organizational efficiencies system utilization partners healthcare system corporate manager pmo city state 122001 102006 responsible maintaining efforts pmo working areas organization 2 amcs 6 entities supporting corporate wide initiatives current focus top 5 projects combined cost 6 million working executive leadership developing reporting metrics process performed project management functions assisted senior project managers provide overall management daily activities pmo staff training program project management resource management time tracking wrf tool manage vendor relationships contracts service agreements created training department designed facility layout defined peoplesoft registration process provided training 480 project managers 270 resource managers 845 team members 12 weeks work closely executive leadership team process training current project updates supported 57 prioritization groups manage projects within context larger environment including competing priorities staffing levels budgetary concerns knowledge impact sr project leader city state 121998 122001 responsible planning organizing directing design development delivery implementation training solutions customers developed contingency plans alternative solutions projects assisted project managers identifying gaps establishing best practices existing upcoming project initiatives conveyed project objectives internal external stakeholders maintained open communication assess progress targets wang healthcare sr project leader city state 121996 121998 assembled project teams assigned individual responsibilities facilitate ontime completion planned tasks devised project strategies scopes accordance established methodologies conceptualizing ideas implementing plans optimizing operations meditech consultant city state 121994 121996 presented recommended software options improve operational effectiveness hospitals healthcare organizations collaborated stakeholders contribute recommendations deliver client objectives mitigated project conflicts proactively seeking acceptable outcomes acceptable stakeholders applied techniques analyze requirements system capabilities workflows