Householders who moved in to newly-built ‘dream homes’ claimed today they were ‘more like hell’ after suffering months of problems including flooding, 2ft holes and damp. The owners in Huddersfield, West Yorkshire, began to experience problems when heavy rain started falling last autumn - and are now calling on Harron Homes to resolve their 11-month ordeal. Neighbours have also reported issues with drains, streetlights, cracks in front doors, gaps between interior doors and the architrave, loose fence panels and a collapsed pipe under the street. Property problems: Liz Brindley, 31, is pictured with her nine-month-old daughter Cora in her sandbagged garage at one of the new homes facing issues such as damp and flooding in Huddersfield, West Yorkshire . Issues: Neighbours in Huddersfield have reported issues with drains, street-lights, cracks in front doors, gaps between interior doors and the architrave, loose fence panels and a collapsed pipe under the street . The family homes in the Lindley area of Huddersfield have four or five bedrooms and cost in the region of £250,000 - in an area where the average property value is just over £150,000. Liz Brindley, 31, who was one of the first people to move into a property in May last year, said: ‘This was meant to be our first dream home, but it has turned into more like hell. It is unbelievable. ‘With a new build you expect some snagging problems - but this has become much more than that. When it rains, we have to put buckets up against the windows as it comes running through. ‘Our bathroom was uneven when we first moved in - and, as Harron Homes were still on site, we asked the site manager to have a look. He could not believe it and said the structural beam may have bowed.’ Married Mrs Brindley, who has a nine-month-old daughter Cora, is unsure if her home is structurally safe, after workers’ attempts to correct the problem saw the floor pulled up and cemented over. She added: ‘We were originally told that they would have to remove part of the house in order to fix the issue with the structural beam, but they just came back and cemented over it. ‘They have also had to redo [this] since. Now I have to step up to get into the bathroom as they raised the floor. They have been three times to try and rectify the situation. Photographed by residents: These pictures show leaking coming from the homes' garages and windows . Flooding inside: The owners began to experience problems when heavy rain started falling last autumn . ‘However, it has still not resolved. I still wonder whether or not there is still a problem with the beam and how safe it is. There is also cracks in my house and I’m wondering if it is all connected.’ Another resident David Netherwood, 37, says he feels ‘robbed’ by the whole situation with his ‘dream home’. He said: ‘When you buy the house, you expect it to be like the showroom. You expect snags here or there but it’s been 11 months of this. 'We were delighted to move in to our home - a property that we felt we could spend the rest of our lives in. You don’t expect to have rain coming through your front door, down the hallway and through windows. ‘Our garage door I feel is not fit for purpose as it has gaps which you notice when it rains because it almost feels like you’re in a shower.’ A 2ft hole caused by a collapsed drain has also sparked great concern with residents after repeated calls allegedly failed to prompt a response. Alan Cadman, construction director for Harron Homes, said: ‘We are aware of the frustrations experienced by some of our valued purchasers and would like to take this opportunity to reassure them that we are committed to rectifying their issues. 'Hell': Mrs Brindley with nine-month-old Cora outside their home in the Lindley area of Huddersfield . Leaking: Harron Homes said it was 'genuinely sorry for the inconvenience caused' and admitted the 'current level of customer care is simply not acceptable' Loose tiles: As well as problems with the roofs (above), a 2ft hole caused by a collapsed drain has sparked great concern with residents after repeated calls failed to prompt a response . ‘Many of the issues have been fixed previously but given months of bad weather and the notoriously exposed location of many of the properties, some problems have unfortunately, reoccurred. ‘In line with the construction industry as a whole we have experienced significant delays in securing trades to undertake the remedial work, especially on developments where there is no longer any active construction present. ‘ . He added that a new customer care manager will soon be visiting the new homes, insisting that an emergency meeting with subcontractors will establish time scales for work to be done. Mr Cadman said: ‘As Yorkshire’s premier homebuilder we remain confident in the quality of the homes we build but realise the current level of customer care is simply not acceptable. We are genuinely sorry for the inconvenience caused and are taking a robust and direct approach to resolving them as soon as possible.’
Huddersfield residents began to have problems after heavy rain last year . Neighbours reported issues with drains, streetlights and cracks in doors . Also told of loose fence panels and have suffered problems for 11 months . Harron Homes admits it is 'genuinely sorry for the inconvenience caused'