Before you begin: You must be a Super Admin to grant a User access to Orders & Workflow.
1] On the left side menu, under Administration, click Users.
2] The Users list appears.
3] Scroll through the list or use the search box to locate the User.
4] Click the pencil icon to the far right of their name.
5] The Edit User page appears. Scroll to the bottom to the section labeled IO TOOL.
6] Select the Enable IO Tool module for this user checkbox. This is what grants the User access to Orders and Workflow.
7] Set a role for the User in the IO TOOL dropdown.
8] Choose their notification frequency from the dropdown.
9] Choose whether or not to send them notifications.
10] To assign the User to one or more Queues, click in the Queue Assignment textbox. A list of Queues appears.
11] Click each Queue you wish to assign the User to. To remove them from a Queue, click the "x" to the right of the Queue name.
12] When you have everything the way you want, scroll to the bottom of the page a click Save Changes.
That User will now be able to see the Tasks that are in the Queues that you assigned to that User.