- Report: #65307
Report - Rebuttal - Arbitrate
Complaint Review: Gateway Computer Company
Gateway Computer Company610 Gateway Drive, Sioux City, South Dakota U.S.A.
Gateway Computer Company Totally non-supportive of machine under Warrantee - canned tech support doesnt give a dam Sioux City "Moo" South Dakota
*Consumer Comment: Misery loves company
*REBUTTAL Individual responds: I thought that I was the only one that this happened too!!
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PO'd beyond reason, I call a local guy who comes to my house wihin an hour of my call & picks it up. They recover the data off the crashed drive & install a new hard drive and return it to me within 48 hours. ( Great guys, but I can't plug the name here ). But, now I need the OEM System Restore disks that have the OEM applications and O/S, and I lost those disks over a year ago. Gateway's answer to my request to 'buy' these Recovery Disks? "You have to BUY the applications and O/S at Retail".
Yes, folks.. after paying WAY too much for the machine to begin with, Gateway wants me to BUY the applications and O/S at retail price. Applications and O/S that I already paid for as OEM barely over a year ago. And, just in case any of you Gateway geeks are looking in, refer to Gateway Support file KMM4465001V23547L0KM.
In closing, I say; "Hey, Moo-Town... go pound sand!" I bought two of your POS systems over the last four years, and I'm done with your company. Both Gateway systems crashed like a 70's hippie on a bad acid trip. And, every time I had an issue, all Gateway Support gave me was a 'canned' response from someone who was both English and technically challenged. So, "Moo" dudes; next time, I'm gettin a Dell.
West Springfield, Massachusetts
This report was posted on Ripoff Report on 08/05/2003 05:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gateway-Computer-Company/Sioux-City-South-Dakota/Gateway-Computer-Company-Totally-non-supportive-of-machine-under-Warrantee-canned-tech-s-65307. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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