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complaints made social
Unbelievably, Netflix employees are actively deleting Facebook comments about the price hikes scheduled to take effect September 1, 2011. As late as 2 a.m., the movie company has actively deleted hundreds of consumer comments -- pages at a time -- that shed a poor light on the company.
In other words, Netflix doesn't want to hear your customer words about its increased prices or plans to cancel. By evening on July 12, 2011, the movie company already had over 10,000 comments about its pricing changes -- and just hours later that number had skyrocketed to consumer complaints over 25,000. But, interestingly, those numbers continued to dwindle as Netflix customers literally saw their Facebook comments ripped right off the company Fan page of the social networking site.
Customers have continued to re-post complaints and feedback to Netflix on the Facebook site -- noting the company offers no email or phsyical address for consumer complaints -- and it seems Netflix does not want to hear them. It doesn't want you or your comments on Facebook either.