From Rachel's first message, I could see that she would be a difficult guest. I was hoping that I would be wrong, but in the end I was right, she is a difficult guest. At the time of her stay, I was not in Croatia. I asked the cleaning lady to clean the apartment, she said she did, Rachel claims the apartment was not clean. During Rachel's stay, I decided to get a new cleaning lady and when Rachel checked-out the new cleaning lady said the apartment was left dirty. 4 bags of garbage were left. Since Rachel, I have had 2 bookings and they both say the apartment was very clean. Rachel did not let me know about the shower during her stay, but I got it fixed anyway. The description about the NO Wifi is true, it is NOT excuse. Only 1 apartment in the entire building has a phone line and internet, many houses in the road do not have telephone lines nor internet. Half way through Rachel's stay I messaged her, asking how is her stay, but she did not reply. 1 day before she was supposed to check-out, I messaged her again, asking how is her stay and again she did not reply. She still have not replied to me.