21. The three steps of planning instructions are creating a flowchart, working the process backward, and _n_.
23. _n_ evaluates instructions by asking subjects to complete a questionnaire or answer questions about a task after they have performed the task.
27. Honesty, justice, and hard work are examples of _n_, which are ideas that determine how a person acts.
28. According to a 2007 survey conducted by the Ethics Resource Center, more than _____ percent of the employees contacted said that they saw a person involved in some kind of ethical violation.
29. In a(n) _n_, a person pledges to make responsible and moral decisions.
30. A(n) _n_ states a company’s commitment to ethical behavior.