17-08-2020 06:02 PM - edited 17-08-2020 06:08 PM
Every time I'm watching a flim through several different steaming services paid for my router has a fit and restarts every time I try to watch something obviously makes the flim stop and have to start from start it's driving me batty will only do this on certain paid for subscriptions eg netflicks so on amazon if I'm using say I player or something will work with out a problem it's blocking me where I use the most Internet steaming to subscriptions plus its like I have been capped I'm only getting around 20 Meg from userly receiving 60 Meg ish
on 18-08-2020 12:37 PM
Can you please add your home phone number or Account number to your Community Profile.
We will not attempt to call you, this is so we can locate your account and run tests on your line if required. We will then reply via this Community.
If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.
Please post back on this thread when this has been done..
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE