Yes, there are some products you cannot return, based on restrictions from suppliers. These are referred to as firm-sale items. If Kookaburra has ordered a product specifically for you, it has been customised or made to order, we are unable to accept a return on these items.
For a full list of firm-sale items, please visit Firm-sale items.
If you are not sure whether you are able to return something, it is best to give us a call on
1300 766 997, or email us.