Tracking the perceptions of refugees
Ground Truth Solutions is partnering with Projekt Verein Integrationshaus to provide them with the tools to collect direct feedback from their clients: refugees and asylum seekers in Vienna. The organization offers counselling to help shape the future of refugees and asylum seekers, whether in terms of housing, education, employment, psychological support or integration more generally. The objective of the project is for the Projekt Verein Integrationshaus to better understand the needs of their clients and the general satisfaction with the services provided. Ground Truth Solutions is undertaking this project on a pro bono basis.
Survey questions on services provided by the Integrationshaus will track perceptions on the following issues: relevance of the services provided and fair access to services, access and usefulness of information provided, trust in the organization and the respect with which they are treated by staff.
The surveys are being translated into the main languages of the clients at the Integrationshaus, including Arabic, Dari/Farsi, Somali and Russian. The first round of data collection was completed in December 2016, and will be followed by a focus group discussion in early 2017 in order to gain more in-depth insight. A second round will take place in Spring 2017.