Seelect Tea Cares
Customers are the most important part in our business. We know that you are not dependent on us, however, we are dependent on you. At Seelect Tea, creating healthy, satisfied customers is our ultimate goal. Nothing makes us happier than a happy customer.
The natural and organic integrity of our products give us confidence you will be delighted with your selection. Our inventory of products has evolved for over 35 years and it continues to do so each day. If you are unsatisfied for any reason or have questions regarding proper usage of our products, please contact us at firstname.lastname@example.org or call us at 714-771-3317 for professional product assistance. Assisting you only makes us better.
Orders placed after 2:00pm PST will be processed the next business day. Seelect Tea makes every effort to process and ship orders as soon as possible, excluding weekends and holidays. Occasionally, orders may be delayed due to inventory shortages or increased order volume. Our processing time varies per order because each product is made to order, meaning you get the freshest product possible. Please keep in mind the additional transit time for your product to arrive once we ship it when estimating your order's arrival date. Respectively, we use USPS Priority or FedEx to ship our orders.
For all commercial accounts, orders that are $200 or more, we require a ten (10) business day processing time. Please plan ahead of time to ensure your delivery arrives on time. The reason for a longer fill time on commercial accounts is simply because order processing for business accounts is a much more detailed process. All orders are made fresh to order. Expedited service is available on request.
All order cancellations must occur within 24 hours from the time of order. Any order not cancelled within the 24 hours will be subject to a 25% disposal fee.
For orders $100 or less, the expedite fee is $35. For orders over $100, the standard expedite fee is 35% of the order subtotal. Expedited orders will be shipped within two (2) business days of payment receipt.
We accept Visa, MasterCard, American Express, Discover, and PayPal. We also welcome payment by cashier’s check or money order. Merchandise will not be processed or shipped until payment is received. Personal checks and purchase orders are not accepted.
All orders are shipped via FedEx or USPS. We do not ship COD (Cash on Delivery).
Seelect Tea provides tracking capability on all shipments. Tracking numbers are emailed after carrier pickup. If your product(s) is/are delivered to the wrong address, or lost by the carrier, tracking information will aid in package recovery. The carrier is responsible for locating lost and/or misplaced merchandise.
Receiving Damaged Merchandise
In the rare event you receive damaged merchandise, please contact Seelect Tea’s Customer Service Department at 714-771-3317 as soon as possible to report the damage. Upon our receipt of the shipment, we are required to file a claim per transportation company procedures.
Please note: The transportation company will require inspection of the packaging and contents. Therefore, all original packaging must be held for inspection. Detailed digital photographs showing the box, packaging materials and said-damage may be acceptable as evidence for claim purposes.
Insured Shipping: FedEx and USPS shipments are insured up to $100. If additional insurance is desired, please inform us when placing your order. When ordering online, requests for additional insurance can be made in the comments section of our website.
We are not responsible for damage to goods caused by inclement weather.
Shipping costs are non-refundable.
All orders where delivery is refused by the customer will be billed for shipping costs plus a 25% disposal fee.
Shipping Returns: Shipping costs associated with merchandise returned to Seelect Tea due to an incorrect address (if provided by the customer), or unclaimed packages returned to us, are the responsibility of the customer. Authorized returns are subject to a 25% disposal fee. If reshipment of unclaimed returned packages is desired, additional shipping costs will apply.
All sales are final. The only exceptions are any problems directly related to product quality due to workmanship.
No refunds are issued for products returned based on personal taste preferences. All complaints will be submitted to our Quality Control Department for testing, according to the 'lot' the product was produced in.
All Sales Are Final
We guarantee the quality of all Seelect Tea products. Due to the nature of natural and organic products, we recommend customers unfamiliar with our products start with smaller quantities for testing purposes prior to purchasing a large order. If an error occurs in the manufacturing process, we will gladly resolve the issue or replace an inadequate product. Per established health and safety programs, we are required to destroy returned merchandise. The item can be replaced at our discretion
Information provided on www.seelecttea.com regarding the use of any products DOES NOT constitute a doctor-patient relationship between you and any person affiliated with www.seelecttea.com. You should not use the information on www.seelecttea.com for diagnosing or treating a health problem or disease, for prescribing medication, other treatment. You should always speak with your physician or other healthcare professional before taking any medication or nutritional, herbal, or homeopathic supplement, or adopting any treatment for a health problem. Seelect Tea does not support the misuse of our natural and organic flavors in electronic cigarettes or other treatment products. Information and statements regarding dietary supplements or natural and organic products have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent disease.
Seelect Tea respects our customers and understands the concerns associated with privacy and the use of personal information. The information you share with Seelect Tea remains personal and confidential.