1. How can I make a reservation directly with the hotel?
2. What is time of check-in and check-out?
Room is available for check-in after 2pm; check-out has to be done latest 12pm. In case of early arrival or late departure the hotel keeps guest luggage until check-in/departure time. The hotel has a 24 hours reception.
3. Pets are accepted?
Yes, after consultation.
4. The hotel accepts children? What is hotel children age policy?
All children are welcome. Children are considered so from 0-12 years old. Age 13 is considered as an adult. All infants 0-2 are free; 3-12 years old are subject to children supplement policy.
5. Can I change or cancel a reservation that is already made on the reservations system on this site?
6. Which currency are the prices on the www.estalagemdovale.com site quoted in?
Prices are given in euros.
7. Do I have to pay tax on top of the figures presented?
For hotels in Portugal VAT is already included in the prices quoted in the tariffs.
8. Which credit cards can I use to book on the www.estalagemdovale.com site?
You may use any of the following credit cards: American Express, Visa*, Eurocard/Mastercard*. *Visa and Mastercard are preferred.
9. What is the policy for cancelling reservations made on the site www.estalagemdovale.com?
For reservations cancelled within a period of under 3 days before the arrival date and no-shows, 1 night of the total amount of the reservation will be debited*. *Easter, May & August - 100% will be debited.
10. Can a Non Refundable reservation be cancelled?