Maria Passemard is joined by Jenny Hacker, Head of Legal Operations at Royal London Group. Jenny's team has just been awarded Legal Operations Team of the Year (In-house) by The Lawyer for 2020!
In this discussion, they cover various topics, including:
- How to triage your legal workflows using data capture and risk analysis
- Sending the right work to the right people
- Team management through bi-weekly 'huddles' (and other principles of Agile)
- Using skills and allocation matrices to assign matters
- Capacity management through 'traffic light' systems
Please note, this is audio loss from 4:11 to 4:28.