CA cites Sacramento 911 dispatchers for failed response times
The State 911 Office sent a letter of noncompliance to the city of Sacramento regarding the failure to meet 911 call answer times, according to a report in Tuesday night's city council agenda.
The letter, dated Aug. 3, also cited the "non-acceptance of all wireless 911 calls."
During Tuesday's meeting, city council members will be asked to approve the hiring of two recently retired dispatchers to address a "critical need" for temporary 911 dispatchers.
The city has already approved the hiring of 10 new dispatchers. However, it will take approximately six months to a year to hire and train those new hires, according to a city council report.
Since the state's letter, the city has been using police officers and other dispatchers on overtime to improve 911 call answer times.