When using a Fargo HDP5000 printer, the error code “ribbon has miscued” may display on the LCD screen. The printer may also display an Error Code 97. The following are the steps you can take to attempt to resolve the error and resume printing.
- Open Windows’ “Devices and Printers” screen;
- Locate the HDP5000 printer, and right-click on it with your mouse;
- Select the option for “Printing Preferences”;
- Select the tab named “Card”;
- Click the link button for “ToolBox” and a new window will open;
- In the new window, select the “Calibrate Ribbon” tab, and follow the directions provided.
If the calibration finishes normally, resume printing your cards. If the calibration does not resolve the problem, or the same errors continue to occur, please contact us about your warranty or service options, as this error is also symptomatic of a ribbon sensor that has gone bad.
For a complete list of error codes for the HDP5000, access the User Guide provided by HID Global. A list of the codes that appear on the LCD screen begins on page 65 of the PDF.
Visit our website or web store for information about the Fargo HDP5000 and other Fargo printers. For further technical support, contact us for a free consultation at +1 888.485.4696 (US & Canada), or +1 704.535.5200.
Following is a question received from our technical support response team:
We have a Fargo Printer. Generally the print quality on the card is good and there are no lines or streaks like that indicating print head damage. We do get what I can only call a smudge on the first 1/2 inch of the card. Any ideas?
You might go to the print driver settings to change the way the printer prints the card. This can be found in the printing preferences. Go to the device options tab and choose “rotate front 180 degrees”. Then print a card. This may fix the problem.
If not, try downloading the latest print driver from Fargo.
If the problem persists, contact your solutions provider for technical assistance or the Fargo Technical Support line at 800-459-5636 for specific repair information.
For additional information about the current Fargo printer models, let our id card experts provide you with a free consultation.