Payments and reminders
If you have any questions about payment transactions with the City of Munich - City Treasury - we will be happy to provide you with information by telephone, in person or in writing.

Due to tax confidentiality and for data protection reasons, we are only allowed to answer some enquiries by letter. Therefore, please always include your postal address in emails or on the phone.
Information can be provided by e-mail if you send us the declaration of consent form.

Prerequisites
Your request concerns specific payments to or from the city, for example

Payment methods and bank details,

Receipt of payments made,

Refunds of overpayments,

Payment requests and reminders,

Late payment surcharges and ancillary costs,

Payment arrears and payment facilities.

Required documents
If you have any questions about specific transactions, you will need your cash account number. You will find this on your notification, payment request or reminder. If you call us, we may ask you further questions about your transaction to verify your identity.

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