This 8 hour class is designed to support your ability as a leader to coach others through the gPDCA scientific problem solving methodology.
Objectives of Day 1 (4 hours): Upon completion of this section you should be able to:
- Describe the roles of different types of leaders in problem solving
- Describe how to initially scope and prioritize problems
- Describe how to create a workplace culture where ‘problems are good’
- Define coaching as it relates to problem solving, and explain why it matters
- Describe the characteristics of effective coaching
- Define humble inquiry and explain how it opens the door to coaching
- Prepare/refine an improvement (problem solving) story for day 2 coaching practice
Prior to Day 2, participants are expected to complete steps 1 – 5 of an improvement (problem solving) story. Completion includes capturing data and facts about the current state and analyzing the problem to determine root cause(s).
Objectives of Day 2 (4 hours): Upon completion of this section you should be able to:
- Describe how to coach using a humble, curious approach
- Understand how to discover and meet learners’ needs when coaching
- Describe how to recognize when coaching isn’t working and what to do about it
- Describe key aspects of a mindset that prompts effective coaching behaviors
On Day 2, participants will practice coaching each other using the improvement stories. This course builds on the learning in Problem Solving the Washington Way. You must attend the Problem Solving the Washington Way course before you attend this one.
Prerequisites: WA-State: Problem Solving the Washington Way (1/2 Day)
Intended Audience: Supervisors, Managers and Leaders