Cheap Feel, Low Quality Materials, Good Space

Within a month of buying the High Sierra Swerve Pack (Backpack), the stitching in the right shoulder strap had come undone along the "suspension" area, and eventually tore all the way down the length of the strap. Within the same time frame, the stitching along the side of the main pocket in the front compartment came undone, rendering it almost completely useless. The elastic top of the key/IDcard/change pouch on the left shoulder strap became loose within a few weeks too, and as a result, I lost a house key and more than one bike lock keys.This product seems to be made up of cheap, thin, easily-breakable/tearable material. Even the shoulder strap padding is made of what looks and feels like styrofoam- completely lacking the comfort found in other competing backpacks that have gel-like padding.I originally bought this backpack because I had owned my old Jansport backpack for many many mannnny years, and I wanted something new, spacious and comfortable. The only reason I am giving this product more than one star is because I did not have to pay shipping when I had to return the defective backpack- although their customer service was less than flattering- and because the backpack does seem to be well thought-out when it comes to the different compartments and such.While waiting for my replacement High Sierra backpack, I went back to using my Jansport backpack. Ever since the new replacement backpack arrived a few months ago, the High Sierra has been sitting in my closet, and has never been used once. I work hard for my money, and when I buy a product, I take care of it, and I expect it to last for more than just a few weeks.In summation, this product is cheap, in look, feel, and quality. It does have a well planned compartment scheme, but did not come anywhere close to meeting my expectations when it comes to durability.