WRONG ITEM RECEIVED TWICE!

It is REALLY FRUSTRATING...I ASKED FOR WHITE/SILVER STARS, it seems to be a problem with the product, they sent me the WHITE/SILVER TWINKLE STARS one...I purchased it in amazon ONLY because I needed SPECIFICALLY the WHITE/SILVER STARS in the RIGHT DAY...This order was time sensitive, anyhow everybody can make mistakes, so I called to let them know that It was wrong and they told me that they will fix it, they will not make the same mistake they will resend the backpack.... they ask me to send it back and they sent me "THE RIGHT ONE" but today (24 days after) I got in the mail AGAIN THE WRONG BACKPACK!...Not to mention the other hydration pack that I bought in the same order that got lost in the mail...I just want to place the complaint, I feel really frustrated and don't want to hear again a customer service representative telling me that "he assure me this will not happen again"My recommendation: don't buy TIME SENSITIVE ITEMS.... don't think that you can have the very same item you are watching in the website.