DO NOT BUY FROM FOGDOG!

I ordered this backpack because I was going to start back to school in less than a week and I really needed a new one. After doing some more research I decided to cancel my order and buy a different backpack. At this point I attempted to cancel my order with the seller (Fogdog) but was told that the order couldn't be cancelled because it was about to ship. The backpack still hadn't shipped days later, so I contacted Fogdog two other times (via phone and email) trying to cancel my order. I was told that the order would either ship or would be cancelled but that they really didn't have any control over whether it did or not. They said that I would receive an email confirmation either way, but I never did.Eventually I assumed that the order was in the process of being cancelled because it was taking so long. But the next day the package shipped. The package arrived 8 days late and by then school had started back and I was still in need of a decent backpack. I have returned the backpack and I am awaiting a refund. I also had to pay the return postage because Fogdog doesn't cover that either.The backpack itself seemed more like a hiking backpack than a school backpack. It's got way too many clips and straps. I thought it would be large because I had seen reviews that said it was a good college backpack and I therefore assumed it would be big enough to hold my textbooks. However, it is too small and quite heavy even when it is empty. I am very disappointed.