Read this first....re: double knee panel seam

I recently purchased my first pair of these work PANTS. Size 30 x 32. I have been happy with OTHER Dickies pants...namely the workhorse jean with double knee. But if you are on your knees at all with these work PANTS, the lower seam of the double panel falls directly under your kneecap, making it almost impossible to kneel down on a hard surface without pain. Note that on their double knee JEANS, the reinforcement panel starts 10 inches above the bottom of the pant leg and works like it should. On these work PANTS, the panel starts 13 inches above the bottom of the pant leg. Why would they change it up like that? I assumed when I bought them, the positioning of the knee reinforcement panel, within the same manufacturer, would be the same. When kneeling down, they ride up just enough to be too high for knee reinforcement. More like thigh reinforcement.When Dickies Customer Service was contacted for explanation, and refund, I got just the standard, non-personal form letter, not signed by anyone (but still saying to "just call me" if you have questions)They want me to pay shipping, handling, and insurance to send them back, and all they can do is send me another pair of the same style, size etc. Very disappointed in this product and their customer service.