Too Much Trouble

I ordered these briefs on July 18, 2012 and immediately was aware I had ordered the wrong size. Amazon has a feature where the buyer can email the dealer when something was wrong with the order. I did this the same day. I received the order in a timely fashion, but the briefs were the wrong size. I returned them, along with another item I had ordered, via USPS Priority Mail along with a copy of the email I had sent them (Amazon had sent me a copy.) I did not know what they would do - refund my money in total or refund for the other item and perhaps send me the correct size in the briefs.August 7, I received a message from the company that the other item I had returned was being credited to my credit card - nothing about the briefs. I contacted them thru Amazon a number of times with no response. Finally, I received an email from them 2 days ago stating that they understood there was a problem and would I call them. I did and they said the credit I had received from them was actually for the briefs - no mention of sending the correct size - and I would now be credited for the other item plus about $4 for shipping.I was very unhappy with this - to put it mildly - and would never order anything from them (Bealls Florida)again. I also found the email setup you have to reach the dealer unwieldly and with no assurance that the dealer would respond. Amazon is difficult to reach, itself, and this is also very frustrating when trying to find out what has happened.