One star because I can't give cero star!

I ordered this product very excited about it and here the following:shipping: great, very fast.item: incredibly in bad shape: wheel rod dented and bended; the inside plastic cover of the bag with tiny holes and white powder; outside close to the border of the zipper tiny holes too. Spots in the outside fabric.Like totally used item.I sent to the seller couple of emails which were answered. Seller insisted in exchange, I just wanted a refund because there was no time available for me to wait for another item since I was traveling a week after. I sent the product back to the company,I haven't heard from them (seller) neither receive the refund. Still waiting and hoping for my refund.