Cheaply made, never worked for me, waste of money

Bought these in a bookstore at BOS, read the directions for setting the combination and did exactly as directed. I bought two locks and NEITHER of them worked. The lock stays open, I can't close it at either the default setting or the setting at which I tried to arrange. Simply following the directions as any reasonable human being would do provided no help. If I kept the receipt, that would have been fine, but I am stuck now with two useless pieces of metal which have no purpose. With all the similar problems I have read about, this company needs to be investigated for shoddy workmanship. Period. Never again. This name brand has become trash in my opinion.