Disappointed with Wrinkled Leather Jacket

BGSD Women's Lambskin Leather Zip Front Jacket in Black or Brown - Misses, Petite, PlusThis brown leather jacket arrived when promised and ran true to Medium Petite size but it was not as pictured. The leather was a matte finish rather than glossy and the hides were very wrinkled and low quality rather than smooth. Hoping that the creases were the result of packaging, I hung it up to "breathe" but the wrinkles never disappeared. The tanning of the hides was imperfect because on several areas, the brown color veneer had already worn off. The zipper worked well but was very difficult to unfasten at the bottom. Despite FTC label requirements for garments sold in the U.S., there were no labels, stitched-in or otherwise, to disclose content, care and where manufactured.I made several calls to Customer Service but the first line reps cannot access online orders and were unwilling to escalate my concerns to a supervisor which was quite frustrating. Ultimately, a supervisor did contact me but explained that an exchange could not guarantee a jacket in better condition since orders are drop shipped without inspection from an offsite warehouse. At that time, she also disclosed that the jacket came from China. I decided to return the jacket and it appears that the refund will be processed smoothly.