Faulty From The Start!

I got this lock with my new suitcase. I have NEVER been able to successfully set it or reset no matter how many times I try! After reading that so many others have had the exact same problems I no longer feel like such a dolt. Rarely have I had so much trouble with something right out of the box. How cruel to torture so many people with such a lame product!! I too give it a 0!