Poor service from Harold's

I ordered this item and it looked so beautiful on the site but when i received it, it was the wrong item they sent to me and charged the same price for it but i must admit Harold's refunded me the extra they charged. Nevertheless i had my heart set on wearing the sequinned sweater and what i got was a poncho looking thingie (i don't even know what to call it)with lace on the borders that my dead grandmother would never wear. I was so disappointed that i have not done any online shopping since that incident.