Never Received Package. Lousy Customer Service.

I ordered one from e4hats in November 2008, and never received my order. It is now April 2009. In February 2009 I had written to e4hats to query them about it but was told in their response email that it can't be true. That they'd already sent it. That was all they did to assist me. Took my money but left me out cold. They could have at least given me the package tracking number or something to assist in tracking the package. But nothing was done. Just one email to make me feel like a liar.