What happened to this company?

I purchased a new contractor's briefcase in January 2012 to replace the one I purchased back in 1999, which had finally started to show wear in the stitching. I was extremely happy with my previous briefcase; it lasted longer than I expected. Already, my new one has seams splitting in THREE places! I had to replace the strap with the one from my previous briefcase because it immediately started fraying. I doubt I will use my new one for more than a few months -- it just seems cheap and unreliable.With a "quality" product such as this I expected there would be some sort of replacement guarantee. In fact, Bucket Boss has almost no internet presence, and only a toll-free number. Calling the number allows you to leave a message, which is never answered (it has been a month since I called).Considering Bucket Boss' former quality, I'm very disappointed.