Customer Service Representative is rude, unhelpful and plain stupid

Customer service is worse than awful, especially a gal called Kim. I didn't get a 2nd chance to give purchaser's name & she refused to talk to me further, no matter how much purchase information I gave to show I'm the actual purchaser. The irony is that it was they who got my records wrong! So, don't sigh, nor cough, nor say "what?". She'll count these as buyer's name misquoted too. The consolation is that the product is of good quality for the discounted price.