Luxury Spa Robe - Where's the belt?

I purchased this item for my wife and she loved it; however, after trying it on she discovered that the belt was missing. We thoroughly checked the packaging, but found nothing. The photo of the item clearly shows a belt and the robe has belt loops. Inquiries were fruitless. Lesson learned: if you buy something from Amazon, once they process your credit card and ship, SERVICE ENDS - PERIOD. I will rethink all my future purchases with Amazon, but they are so big, they don't really care about my business.