Disappointed

I received the outfit just as pictured very pleased with shipment but the hat (which makes the outfit) had a small hole at top of the brim. Emailed Customer Service they said to send back the hat back which I did immediately. Emailed Customer service to be sure they received it they emailed back they did receive the hat, that was 2 weeks ago. No Hat, No Emails, No Customer Service, Now I have a $50.00 outfit without the Main portion the HAT....If they don't have it and have to order it or maybe never get a new one they should let me know, not just avoid my emails...I wanted this for his 6 month picture which is in September... Too bad for me.