Buyer beware

This item arrived in just under 10 days, which seems like a long time when the shipping charge for an item under 1 pound is $9.49. However, there was a hole in the fur covering the forehead large enough for me to fit my thumb through. How this passed quality control I haven't a clue. Customer support has been very disappointing. The Sportsman's Guide's policy for amazon.com items that need returned/exchanged is different from their general policy and I was told that since I ordered it from amazon.com that I would have to wait 10 business days for a return label, plus 10 business days transit back to them, plus time to process the return and a minimum of 10 business days for the item to be reshipped. The order was placed Jan 3, near the beginning of winter. According to customer service, I won't get a replacement item until mid- to late-February. Horrible item, even worse customer service. Hugely disappointing.