This is a good product, but Fiskar's customer service stinks

This is one of the best shoulder bags I have ever had, I like it a lot. However, my bag has split the sides and the buckle has broken. I have tried repeatedly to get Fiskars, the parent company of Bucket Boss, to fix or replace it attempting contacting them through their consumer &quot;hotline&quot; No one has e-mailed me and there are no other descernable ways to contact the company. Buyer beware ! This bag is defefective and Fiskars has done absolutely nothing to help.I hate to complain but the manufacturer of this product has majorly dropped the ball.