bad customer service

I bought one on August 15, 2009 and the size was too short. I sent an email asking for an exchange and no response. A week later after I filed a bad feedback, they called me up and were willing to do the exchange. I was asked to send the item back and I did. Then I received a message on September 22, 2009 staying I have to pay $5.65 for the shipping and handling in order to receive the exchange items. I did on the same day and replied to the email message about the confirmation of the payment. When I received the replacement, I only received the belt without the buckle. I called the number listed on the site here and got a message staying the number was disconnected. I checked the caller ID on my phone because they called me after I filed the bad feedback. I called this second number and no one answered. I tried every day calling both numbers until October 14, 2009 the same lady picked up the phone. I told her the problem and she promised to send me the buckle. I waited two weeks I still didn't receive the buckle. I called both numbers again and I got "the number was disconnected" message on both. They also removed the original page which I filed a bad feedback and they set up this new one with FIVE starts. Take your own risk if you decided to buy from them.