Misleading sizing chart and poor return policy.

I ordered over $800 worth of spanx products including 3 different types of bras, 2 power panties, and 2 shapeware bottoms all in several different colors. I measured carefully as according to the website and thought the sizes seemed too small (36 C when I usually wear a 36D). The website says 100% satisfaction guarantee so I ordered one size up as well and planned to keep the ones that fit the best. Only two items worked and they were sized differently than the others (had their own size chart). Everything else was much too small. I probably wear either a 38 D or 38DD in their stuff. So I thought, no big deal, I placed a large order, I'll just call customer service and let them know that I want to directly exchange the same items for larger sizes. They would not do that. They said that I had to return everything that didn't fit, at my expense, to arrive to them within 30 days of purchase. They would refund the purchase price but not the shipping. And then I had to get online and place a new order of everything I wanted and pay shipping again. Of course, if those don't fit again, I pay return shipping again. So basically, if you order something that doesn't turn out to be the right size and you want to exchange, you pay shipping 3x. I don't expect shipping to be free. I would have even been happy with them taking my order over the phone and shipping out the replacements free (so I only paid shipping two times). They wouldn't do that. After much conversation and my pointing out the size of my order several times, she did agree (after talking to someone else), as a ONE TIME COURTESY (which she stressed multiple times) to refund my shipping. That is all. She wouldn't take my new order. I am disappointed because I think if I got the right size some of these bras would be awesome and I would order again and again (I tend to be loyal with underwear brands). But I really don't think I want to deal with them again.