Shirts Were Much, Much Too Big - no refund on S&H

The shirts look nice, but when I tried them on, they hung on me like a giant nightshirt. I ordered XXL, which is my normal size from any other company. But these were more like a 3XLT, or a 4XLT. Along with being ridiculously too big, they were also too long, as if made for a giant. Hung almost to my knees and I am 5'9", not that short. The shirts at the time were thirty-two dollars, and I ordered four colors. So I had to send them back, and I used the enclosed return UPS label. Well they say they are giving me a refund, but they "forgot" to refund the $18.95 shipping and handling charge I paid. I know Amazon has a policy about clothes and returns, but why should I have paid $18.95 for returning clothes that do not fit? Even JC Penney refunds their shipping charges when you make a return.I would not order anything else by Canyon Ridge, or from Casual XL. If you are especially big and tall, then these shirts might just fit you well. But not me. And beware of the shipping and handling which you will not get back!I know Casual Male has stores where you can try on things before you buy them. I would recommend that instead of ordering by mail.I did not launder or wear the shirts, so I did not notice anything about the collars that other reviewers have mentioned.