POOR CUSTOMER SERVICE & PRODUCT QUALITY

I am extremely disappointed with the quality of their customer service, and the quality of their product. I received a pair of gloves as a Christmas gift, and after light wear for about a week- the gloves looked weeks old. They were discolored and the leather had begun to crack. After reading about their company's self proclaimed ease of return and exchanges, as well as their commitment to quality, I wrongly assumed I would have no problem exchanging these gloves for a replacement pair.I sent an initial email inquiry about how to return these gloves January 4th, and did not receive the merchandise return label until January 18th. For a company with a time limit on returns and exchanges, it seems clear that they are trying to make it so that customers miss the imposed deadline. Furthermore, as I had previously explained - these gloves were received as a Christmas gift, December 25th, and therefore should have been accepted as returned within the time period. Though they may have been purchased "3 1/2" months ago, I, the wearer, did not receive them at that time. The company sighted this as a reason for exchange refusal.All of this is nothing compared with the complete lack of respect in the return letter enclosed with my gloves after their refusal to exchange. The hand written note was accusatory and sloppy. Again - as discussed in my initial email inquiry- the reason for the return was that these gloves looked as though they had been worn many times - though I had worn them only lightly for a short period. Their reason for refusing to exchange the gloves is the exact reason for my wish to exchange them!Leather Gloves Online has officially lost a customer.