Return policy is iffy

I called yesterday, on January 2, to inquire about exchanging a gift for the same item in a different color and was told to call back January 3 when the "returns" department was open. I called today (Jan 3) to inquire about the color I wanted. As far as I could tell, it's all the same person, and there is no "returns" department. I was told they didn't have the color I wanted but they would call when they received the package - but I had checked and it's available online for purchase. I will post follow-up but wanted to warn potential customers.