Sad 1st Day

My son was so excited to have a Spongebob "wheely" backpack, as he calls it. He has scoliosis and is not permitted to carry a regular backpack. Finding a Spongebob rolling backpack has not been easy! I ordered it and looked it over and all was fine until the morning of his first day of kindergarten. He wheeled it out into the driveway and out comes the handle and the tiny metal pieces that lock it in place went rolling off into the street. The only thing my husband would be able to do is put screws in there to keep the handle in. Not exactly why I paid so much for a backpack that is supposed to have a moving handle. The bag itself was fine but they need to work on the construction of the handles. My son is very upset because we have to return the bag.