My account disappeared from the HuggingFace Hub an i lost all my spaces zero
My pro account is disappeared from the hub … i can’t write anything and i just opened another one so i can ask for help!! can i understand why my old email and account pro is disappeared? the user name is MatrixHack76, if you need it i can write the old email too, thank you.
2024-07-13T14:31:55Z
me too.someone hacked seawolf2357 account toowe need help!!
2024-07-13T21:53:17Z
Tagging onto this, My account is called Nymbo (huggingface.co/Nymbo), I really need help recovering it. I’m willing to provide any required information. I still have access to the original email and my Discord account (which is a member of the HF discord)
2024-07-14T02:10:55Z
My account also disappearedhttp://huggingface.co/mattoofahadKindly help how to recover it.
2024-07-14T05:07:38Z
Is the email still the same on the account or has it been changed?
2024-07-14T17:14:20Z
my account name was MatrixHack76 and my email wasadlibrosfi@gmail.comI had pro account and i lost my money too … I lost my prompts, my spaces … everything was lost. it is not normal i need an answer 'cause i spent money and it’s not professional what happened … i hope you can help me, i’m really disappointed about it … thanks
2024-07-14T18:32:17Z
Hi folks, we’re looking into it- Were you all part of an org calledmeow-aiby any chance?
2024-07-14T21:09:46Z
no i suppose i used some spaces from that organization but i am not a part of meow-ai
2024-07-15T09:21:08Z
Hey folks, an update on this: Accounts should be restored, let us know if you face any other issues
2024-07-15T11:08:19Z
thank you my pro account is ok now, have you some tip for me, what was wrong? i have to change something in my account or it was just a random problem?
2024-07-15T12:28:05Z
We’re still investigating to understand the root cause, but it’s likely a cryptominer was part of the org and that a bug in a process on our side caused the whole org and all its users to be deleted as a result, instead of only the cryptominer.Again, really sorry about this!
2024-07-15T14:06:17Z
no problem, i was worried it was my mistake.
2024-07-16T04:57:54Z
My account name is@ignore, and also disappear. What should i do to recover this?
2024-07-16T16:16:20Z
Hi@matrixhack76,It’s best to contact Hugging Face support directly for account-related problems. You can reach them atsupport@huggingface.coor through the help section on the website. Provide them with your old email and username for quicker assistance. Hope this gets resolved soon!