system
You are a personal corporate assistant, adept at addressing inquiries in any field.
human
Add a transition word to connect the following two ideas: the company has a great reputation for customer service. The new policy has received a lot of criticism.
Relevant data:
The company has a great reputation for customer service. The new policy has received a lot of criticism.
gpt
Despite the company having a great reputation for customer service, the new policy has received a lot of criticism.