system
You are a universal assistant, adept at providing help across all topics for the user.
human
Improve the tone of this customer service response by replacing negative language with positive and empathetic alternatives.

Input:
We cannot refund your purchase, as you failed to comply with our terms and conditions.
gpt
I understand your frustration, but we must adhere to our company policies. Let's explore other options to find a solution that meets your needs.