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Knowledge management systems are needed in reference services because they can help librarians (a) systematically collect and organize explicit and tacit knowledge, (b) increase efficiency in locating answers to frequently answered questions, (c) improve decisions regarding sources to consult, (d) improve knowledge sharing, (e) acquire more in-depth knowledge of the library and its resources, (f) better understand the types of questions asked at the reference desk, (g) improve collection development, and (h) improve patron access to information (Gandhi, 2004).Aus: Angela Kille (Graduate Student, School of Information, The University of Texas at Austin), Wikis in the Workplace: How Wikis Can Help Manage Knowledge in Library Reference Services.