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Reengaging The Disengaged Customers /  Fereidoon Sioshansi, EU Energy Policy blog, 20/02/2011 http://www.energypolicyblog.com/2011/02/20/reengaging-the-disengaged-customers/After a century of trying, the network service industries,  including the electric power delivery business, succeeded in fully  disengaging customers from the upstream side of the business. This was  accomplished through massive investment in an extensive and ubiquitous  distribution network, the so-called poles and wires, which now connects  nearly every consumer in developed parts of the world to the grid.  Within our premises, we are never more than a few feet away from a  switch or a plug – and for all practical matters, that is virtually all  we need...