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"Some people are calling it "The First Mature Digital Library Service"Others are saying the whole thing has been "a colossal waste of time and money --- unless you're interested in trying to communicate with a bunch of 14 year-olds with a limited grasp of the English language and an even  weaker appreciation for common courtesy" Mit diesen Worten wird die Tagung  Is Virtual Reference Right for You? angekündigt :-)