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Steve Coffman, der Product Development Manager von  LSSI (Library Systems &#38; Services, LLC) schreibt aus seiner Sicht über die Notwendigkeit Online-Auskunftssysteme einzusetzen. Er geht natürlich 8-) einen Schritt weiter und ist der Meinung, man kann mit diesem Service Geld sparen: "As it stands, most academic libraries spend around 60 to 65 percent on staffâ??and by treating the physical building more like a warehouse and outsourcing most of the professional functions, virtual reference could allow organizations to realize tremendous savings in staff costs, even while they were improving access to library services and resources to your campus community."Der Artikel ist in Computers in Libraries zu finden: Distance Education and Virtual Reference: Where Are We Headed? 