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Probleme in der online-AuskunftEine amerikanische Kollegin fragt nach der Lösung des folgenden Problems. Ein Zeichen dafür, für wie wichtig die online-Auskunft bei den amerikanischen KollegInnen angesehen wird :"...But what do you do when there is a fire drill or another emergency?  Just log off and run?  What about the remote users don't know that you evacuated your building due to a fire drill.  All they know is that there is no one at the chat service.  We've never had to worry about this in traditional reference services.  Walk-in users can see that there is a fire drill, etc. when they try to get in the building. Phones can be easily forwarded to an answering machine.  Does anyone have a policy or procedure in place to handle coverage of chat reference in emergency situations?..."Die Lösung kam schon Minuten später über DIG_REF:"I just checked with LSSI, and you can have pre-scripted messages for times when you are temporarily unavailable.  Just click and the patron would see "Fire drill in building, a librarian will be with you as soon as the coast is clear" or something along those lines..."