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"To insert a digital reference collection with interactive capabilities surely is a step towards achieving our goal of establishing the local library as the information storefront."Aus einem Artikel von Edana M. Cichanowicz vom Suffolk Cooperative Library System. Sie beschreibt die Einführung eines solchen Systems ausführlich in dem Aufsatz  Sunday Night Live!â??An Experiment in Real Time Reference Chatâ??on a Shoestring Budget.Sie kommt zu dem Schluss: "We can create an electronic collection with interactive service having the same cultural and intellectual authority as â??real referenceâ? in the bricks and mortar library. And we are called to do precisely thisâ??establish ourselves as the premier providers of authoritative, reliable, and current information in an impossibly cluttered and chaotic electronic environment."