Developing Organizational Resilience Model to Sustain Business Performance

Organizational resilience is about combination of operational and strategic resilience to sustain company’s performance. In the time of turbulence like COVID-19 pandemic era, this resilience is extremely needed for any organizations not only to bounce back from its disruption but also ensures its sustained performance. However, knowledge related to this ability is still lacking and developing to cover especially factors needed to develop resilience for organization. Thus, this paper is proposing an organizational resilience model that covers what factors known so far. For this research, 100 organizations were invited for the research using questionnaires as its instrument. Among these invited organizations, only 47 organizations have given their responses at rate of 47%. Partial Least Square Structural Equation Modeling (PLS-SEM) method using SmartPLS 3.0 was utilized for data processing. This confirms that organization should promote its resilience through operational dan strategic resilience to sustain its performance especially in times of turbulence especially during COVID-19 pandemic era.