CONFLICT MANAGEMENT AND ORGANIZATIONAL DEVELOPMENT IN NIGERIAN BOTTLING COMPANY

Every organization encounters conflicts on a daily basis. Conflict is inevitable; however, it is possible to manage them in a way when recognized on time. It is necessary to continuously track the organizational signals which point to their existence. This study aimed at examining conflict management and organizational development in Nigerian bottling companies. This study sought to examine the effect of conflict management on the growth and development of the organization, investigate the influence of compensation/incentive as factors to resolve conflicting issues in an organization, and to determine the consequences of conflict on the productivity of an organization. The Traditional View Theory and Human Relations theory were adopted for this work. The research adopted a survey research design. The targeted population comprised two hundred (200) members of staff of Nigerian Bottling Company (NBC). The sample size of the study was 133. Pearson’s correlation technique was used to test hypothesis one, while the t-test was used for testing hypothesis two using the data obtained from administered questionnaire copies. The study found that the initial null hypothesis, that inadequate conflict management has no negative impact on an organization's growth and development, was rejected. The resulting Pearson correlation was .878, with a .001 significance level, which is considered less than 0.05. As a result, the alternative hypothesis was accepted at a 5% level of significance, while the null hypothesis was rejected. As a result, the research shows that there was a link between conflict resolution and organizational development. The study recommended that Organizations should take great pain to see that roles are clearly defined in order to minimize role conflict, no room for ambiguity should be created in the roles and responsibilities of officers, and members of staff of the organization.