Organizational Culture and Service Quality at the “Rafael Narváez Cadenillas of Trujillo” Educational Institution

The objective was to determine the relationship between organizational culture and quality of educational service at the "Rafael Narváez Cadenillas of Trujillo" Institution. The type of study was theoretical, with a quantitative approach; the method used was the hypothetical deductive with cross-sectional correlational design. The sample consisted of 36 teachers of the Institution. Likewise, the survey technique and the questionnaire instrument were used for the variables organizational culture and service quality with a Likert scale. The instrument was validated with the judgment of 5 experts and Cronbach's alpha test, yielding a reliability result of 0.955. The distribution of scores for each variable and dimension was calculated using the Shapiro-Wilk normality test, with a significance of 0.05, since no normal distribution was found, the median and interquartile range were calculated. Spearman's correlation was used to test the hypothesis. It is concluded that there is a significant correlation between the variables organizational culture and the service with a p-value of 0.01; Likewise, a Spearman's Rho correlation coefficient of 0.45 was evidenced, showing a moderate positive correlation between organizational culture and quality of educational service at the Rafael Narváez Cadenillas educational institution of Trujillo.