'Mediation’ as an Alternative Dispute Settlement Mechanism under the Consumer Protection Act 2019: An Analysis

“Mediation as an Alternate Dispute Resolution (ADR) mechanism has been introduced which aims at giving legislative basis to resolution of consumer disputes through mediation thus making the process less cumbersome, simple and quicker. This is being done under the aegis of the consumer courts.” The Mediation is a not a new concept in the field of law. Mediation as a method of dispute resolution can be traced to the ancient times as well. Also, in Pre-British India, mediation was popular among businessmen. However, in the modern era, it is a need of hour as the pendency of cases at the National, State and District Commission are 22170, 113165 and 499406 respectively. The paper includes the advantages of mediation and how it can be helpful or the consumer commission and consumers both to solve the dispute in less time and lower cost. This paper is an attempt to make the consumers and academician and students aware about the consumer right activists so that they may be in a position to help and support common people who are interested to know how mediation works in settlement of consumer disputes.