Testing a Benefit Analysis Model to Evaluate the Benefits of IT Projects

With the high pace of digitalization, numerous information technology projects are initiated, but few are finished in time or at all. One reason is the inability to clarify the benefits of finishing the project from a perspective other than economic utility. The paper assesses a benefit analysis model within public-sector organizations. The evaluation is performed during three workshops with five representatives from five regions, municipalities, or cities in Sweden. The results reveal how the participants experienced difficulties quantifying qualitative information, focusing on economic utility, translating qualitative benefits into monetary value, finding representative measures for qualitative benefits, and defining a benefit from different perspectives.