Effectiveness Of Participatory Soft Skills Training On Quality Of Care, Clinical Communication Skills, Job Satisfaction And Self-Efficacy Among Nurses Working In Tertiary Care Hospitals: A Quasi-Experimental Study

Background: Influence of effective communication tool in improving quality nurse–patient relation in the health industry needs improved nursing practice, good nursing judgement, and satisfaction of the clients which exponentially influences overall patient care. Objective: To assess the mean pairwise relationship between of participatory soft skills training and clinical communication skills among nurses working in tertiary care hospitals. Design: A quasi experimental, two group pre-test and post-test using evaluative approach Setting: Sharda Hospital atertiary care hospitals at Greater Noida, Uttar Pradesh. Participants: Nurse managers, nursing incharge and staff nurses. Methods: Training the trainee program (TOT) was conducted which included 280 participants, (N=20) trainer nurses and (N=20x13=260) trainee nurses in April and May 2018. Data was analyzed using both descriptive and inferential statistics. Results: The statistical findings revealed that trainer and trainee nurses clinical communication skills, job satisfaction and self-efficacy improved significantly after imparting participatory soft skill training the trainee program. Further, there was a significant improvement in level of satisfaction among patients under trainer and trainee nurses. Conclusion: The study concluded that there was specific need for participatory soft skill training for the nurses. Soft skills (TOT) training had a positive impact on patient satisfaction in terms of quality of nursing care imparted by nurses to improve overall care. The enhanced job satisfaction and self-efficacy among nurses contributed to gratification