EFFECTIVENESS OF USING INFORMATION AND COMMUNICATION TECHNOLOGY IN DEVELOPING MUSEUM EXHIBITIONS: THE CASE O F THE SHARJAH MUSEUMS

Museums are increasingly embracing information and communication technology (ICT) to promote cultural tourism and to keep pace with changes in society. Cultural values, legacies, and customs are transmitted through museums, connecting current generations with their past. ICTs are used in almost all museum operations, both within and outside their walls, and especially for exhibitions and preservation. Prior research indicates that museums utilize a variety of ICTs to further modernize displays and artifacts and improve the visitor experience. Museums also use various digital communication tools to enrich the visitor experience. Many of the functions performed by ICTs used to create interactive processes in museum displays are the subject of ongoing research among museum scholars. This study investigates how experts and museum scholars view the effectiveness of using ICTs in creating a trend in the development of museum exhibitions in the Emirate of Sharjah. It will also discuss which available ICT applications museums can apply to improve technology services for their visitors. The study was conducted at the Sharjah Museum of Islamic Civilization, one of the largest museums in the Emirate of Sharjah. Both qualitative and quantitative data were collected, with questionnaires being the main method of data collection. A questionnaire was distributed to learn the views of experts about the application of ICTs in museum exhibitions. The results of the study indicate that ICTs should be designed with physical surroundings in mind. Physical distance can be bridged using “mixed interfaces” or mobile devices.