Using the advantages of the KANO model in the process of designing a modern summer house

Abstract The aim of the study was to define and assign to an appropriate group the attributes that the client is looking for and requires when deciding to buy a summer house. This aim was achieved through the use of the KANO model, which helps to define and divide the attributes of a given product into four groups: must-have attributes, one-dimensional attributes, delighters and mistakes. The KANO model was used in a construction company in the process of designing a modern summer house. A questionnaire was carried out, the aim of which was to select a representative group and to investigate what attributes customers who decide to build a summer house are looking for. The result of the survey was the identification of 4 groups of attributes and obtaining information that could support the design of a modern summer house. The results showed that customers are looking for a summer house project, which has, among others attributes, solutions that can enable the house to be used as a year-round house.