Creating New Correctional Programs and Services in Response to the COVID-19 Pandemic

This article explores the changed and changing COVID-19 pandemic programming implemented by Brooklyn Public Library and Queens Public Library's correctional outreach teams. Every program or service offered by the correctional outreach teams was required to change to meet the needs of the pandemic. Additionally, the libraries created two new services: Library Hub, a tablet program for people in Rikers Island jail complex, and Immediate Access, a technology and resource access program for people on parole. The article explains the new services, provides the findings associated with almost two years of providing these services, and presents insights and suggested best practices.