Conceptual development in face-to-face interaction: creating knowledge in a co-creation workshop

In this study, conceptual development and interactive practices related to it in face-to-face discussions of a working community to find out, how new knowledge on an issue important for the working community is created in organizational settings. Ethnographic approach is used to examine the process of knowledge creation. Videotaped face-to-face discussions are analysed in a detail to analyse the conceptual development and interactive practices related to it. Face-to-face discussions are analysed in the light of conversation analysis and the relevance of the discussions in the longer knowledge creation process is analysed by using ethnographic knowledge of the work in the community. The results indicate, that the new conceptual combinations, extensions and reframings were used frequently especially to build bridges between people coming from different backgrounds. In addition, their use allowed the participants to develop ideas concerning new technological solutions. Examining dialogues is essential in understanding knowledge processes in organizations. However, it is concluded, that longer phases of discussions and other knowledge processes in organizations should be included in the analysis, to be able to understand the relevance of the face-to-face discussions.