PANDEMIC-INDUCED CRISES IN TOURISM AND HOSPITALITY – AN INDIAN CONTEXT

This paper aims to examine the pandemic-induced crises psychological and physical distress experienced by the employees during the Covid19 pandemic and the implications on job loss and job characteristics from all domains of the hospitality industry in India. The study is designed to explore the pandemic-induced tourism crisis along with emotional, mental, and physical effects. An in-depth qualitative exploration was used and a tool comprising of data sets include representatives from aviation, resorts and hotel segments, tour operators, and travel agents. The researchers used a semi-structured questionnaire that had two sections and explored industry concerns, HR strategies, and employee distress through a multi-stage process involving coding and content analysis. The study analyzed the pandemic-induced crises at the micro and macro levels and grouped them under three essential dimensions such as; organizational and industry concerns, organizational HR policies, and employees’ psychological distress. The subthemes under these dimensions can contribute to scale validation. The subthemes grouped under the three major dimensions have come out as a theoretical model of how the pandemic has affected professionals at these three levels. The findings as items can be validated through descriptive research in quantitative terms forming the future scope. The study analyzed the perceptions of professionals in the tourism and hospitality business amid the pandemic and concludes that a proactive HR policy can minimize employees’ psychological distress.