Significant Aspects of Quality Management in Proportionate with Libraries

A good service is one that meets all of the needs and possibilities of its customers. Traditionally, rather than the library's capabilities, quality has been measured by collection size and assessment. Quality is a necessary condition for providing library services, and all libraries strive to provide the highest possible level of service. A library's tasks typically fall into three categories: managerial supervision, procedural services, and customer services. When it comes to libraries, customer service is the most important thing. The author of the paper discusses the most important aspects of Quality Management (QM) that pertain to the library.