Developing a Conceptual Model with Policy Implications to Better Support Healthcare Providers Working with Older Adults during a Pandemic: An Interpretive Descriptive Qualitative Study

Although many studies cover the experiences of older adults during the COVID-19 pandemic, few address the daily impact upon health care workers’ lives. We used an adapted interpretive description approach to analyze narrative data from 54 practitioners working with older adults, June–October 2021. Stemming from research with those working in the health field, this approach applies knowledge directly back to policy and practice. Analysis of narrative data from open-ended survey questions produced themes and conceptual mapping of practitioners’ experiences. Findings illustrate: Advantages and disadvantages of going virtual; challenges of quickly changing policies; concerns about personal and patient safety during the pandemic; needs of the organization and staff; and work-life balance issues. Clearly defining policy-based solutions for delivering services during emergencies offers ways to improve practitioners’ and older adults’ quality of life.