The Scale of Causes of Churning: Elaboration and Validation for Portuguese Human Resources

The present study has, as its objective, the construction and validation of a scale of causes of churning. Through both literary review and the results obtained through the performance of interviews in a previous study, a scale composed of 35 items was elaborated. This scale was applied online, through Google Forms, via Linkedin Corporation in the period ranging from June to September 2021. The validity of the scale was conducted through first and second order factor analysis so to confirm its hierarchical structure. After validation by exploratory factor analysis (n = 349), its structure was verified, and the model was subsequently adjusted by confirmatory factor analysis (n = 452) using structural equations. The reliability and internal consistency of the instrument was also tested with values in all dimensions above 0.7. Thus, it is concluded that this new instrument holds nine items and three dimensions, which possesses acceptable validity and reliability, and can be used to diagnose the causes of churning of human resources.