Cloud-based ERP construction process framework in the customer’s perspective

Process frameworks for the implementation of cloud enterprise resource
 planning (ERP) were derived and each process was examined through detailed
 comparisons with on-premise ERP construction processes, using process
 engineering characteristics. The process frameworks for implementing cloud
 ERP are classified into infrastructure-as-a-service (IaaS),
 platform-as-a-service (PaaS), content-as-a-service (CaaS), and
 software-as-a-service (SaaS), depending on the construction type, and are
 defined based on 6 derived processes, 21 activities, and numerous specific
 tasks. The process engineering characteristics of the final proposed process
 framework were further analyzed and examined in comparison to on-premise ERP
 construction processes with respect to differences and similarities. This
 study provides a theoretical foundation of standardized research on cloud
 ERP construction methods. As a practical guideline for stakeholders, it can
 be used in practice as a process tailoring tool, providing information on
 specific activities and tasks for each construction phase, contributing to
 the construction and spread of reliable cloud-based ERP systems from the
 customer?s perspective.