Understanding consumer adoption and actual usage of digital payment instruments: comparison between Generation Y and Generation Z

The continued development of technology has changed the way people conduct financial transactions using digital payment instruments, which have made alternative payments other than cash. Digital payment instruments have an improved future for payment methods that are widely used in society, supported by the fact that the Central Bank of Indonesia has made a campaign to support the country to be less, with the progress and emergence of sophisticated digital payment instruments. Thus, future generations such as Generation Y and Generation Z can be people who will be supported by their entire lives, supporting them to have grown up in a technology-supported world, which makes them indigenous people using technology. Therefore, the aim of this study is to adopt the adoption and actual use of digital payment instruments in Generation Y and Generation Z and whether or not there are differences regarding the adoption and actual use between generations. This study uses a combination of two theories, namely the Integrated Theory of Acceptance and Use of Technology 2 (UTAUT2) and the Innovation Resistance Theory (IRT), together with stickiness to use cash payments and the formulation group that uses the Generation Group theory as a moderating variable. This study successfully obtained 320 respondents consisting of 160 respondents from each generation that currently reside in Indonesia, which was collected through the distribution of online questionnaires. In addition, the analysis was carried out using the partial quadratic structural equation modeling method, and approval using SmartPLS 3.0.