APPLICATION OF ASSOCIATION RULES FOR FORMATION OF PUBLIC (ADMINISTRATIVE) SERVICES PORTFOLIO

The formation of complex services is carried out exclusively according to the principle of association based on a life (business) event or situation. But as practical experience shows, users often request several services at the same time, and these services are not connected by one life event. This can be seen if you analyze the statistical data on service delivery by service delivery centers. The application of intelligent data analysis allows to reveal the hidden relationship between services. Based on this, a new principle of combining services was formulated. The object of research is the process of forming a portfolio of services based on association rules. An algorithm for forming a portfolio and providing recommendations for a decision-maker has been developed. Recommendations are presented in the form of sets of services that can be included in a portfolio. The application of this principle will allow to expand the set of complex services due to new portfolios. This will simplify and improve the service delivery process for both authorities and users.