Developing a Bi-Level Structure for Evaluation of Regional Bank Branch Managers Focusing on their Consumption

Regional bank branch management is the most important elements of a bank’s structure. Each regional bank branch manager (RBBM) manages a large group of branches. In this paper, we develop a bi-level structure for the evaluation of RBBMs. In the developed bi-level structure, RBBMs are positioned at the upper level, and each RBBM has a group of branches located at the lower level. Generally, each RBBM, including their branches, tries to use inputs and produce outputs efficiently. However, each branch performs according to its goals and limited resources. The evaluation is a data envelopment analysis (DEA)-based model that focuses on the bank’s consumption perspective. We apply the suggested model to a real-world case study to evaluate five RBBMs, who altogether manage 110 branches in one of the expert banking systems.