Fuzzy Multicriteria Decision-Making Model Based on Z Numbers for the Evaluation of Information Technology for Order Picking in Warehouses

Order-picking process management is one of the most demanding tasks within the operations of a warehouse system. It is especially evident in companies that have a high intensity of product flows, so the question of increasing the productivity of order picking arises. In this paper, a novel integrated fuzzy MCDM (Multicriteria Decision-Making) model was developed for the evaluation and selection of information technologies for order picking in a warehouse system, which is one of the most important novelties and contributions of the paper. Barcode, pick-to-light, pick-to-voice, and pick-to-vision technologies were evaluated based on IMF SWARA (improved fuzzy stepwise weight assessment ratio analysis) and fuzzy EDAS (evaluation based on distance from average solution) based on Z numbers. IMF SWARA-Z was applied to determine the importance of four criteria while the information technologies for order picking were evaluated with the fuzzy EDAS-Z method. The averaging of the estimates of the critera and alternatives was performed using the fuzzy Dombi aggregator. The results show that in this particular case under these research conditions, pick-to-vision is the best order-picking technology. Subsequently, validation tests were carried out, and they included the simulation of criteria weights and the impact of the reverse rank matrix.