A MODEL FOR MONITORING OF THE 8D AND FMEA TOOLS INTERDEPENDENCE IN THE ERA OF INDUSTRY 4.0

The application of Industry 4.0 technologies is a goal that, sooner or later, all manufacturers will achieve. The implementation process of these technologies involves establishing strategies at the level of each department. In this paper we propose a model and its implementation that improves communication between the quality management department and the manufacturing and logistics departments by using specific Industry 4.0 technologies: business flow automation and communication between equipment. This is an improvement of the 8D methodology flow. Upon receipt of a customer claim, the Failure Modes and Effects Analysis (FMEA risk analysis) must be updated with the new failure mode that occurred - resulting from the claim - so there is a centralized database with the claims that occur and from which the failure modes are automatically populated. On the other hand, the claim triggers a signal flow at the level of all departments and workstations in a factory: the sending of emails to decision makers, alerts and impressions for operators in the workstations (at the level of billboards or on tablets). The proposal uses the following technologies: business flow automation using specialized software tools (middleware business process management solutions), central server communications - mobile terminal clients, server communications - equipment, IoT systems. The paper presents the implementation of the model with a case study in which its impact on the departments involved in an automotive enterprise is studied.