Process Approach as the Basis for Digital Transformations in Transport and Logistics Business

Process management raises the level of technological development of the transport system, serves as the basis for digitalisation of passenger and cargo transportation, reduces costs, improves reliability, safety of infrastructure and vehicles, as well as environmental friendliness of the transport.Digital technology provides an opportunity to restructure production systems of all sectors of the economy to improve interaction with customers, employees, and ecosystem partners, as well as to reduce costs.To build a new operating model, it is necessary to identify losses in existing processes and seize the opportunities offered by digital transformation.The article discusses the main methodological gaps in the transformation of the process architecture of companies, considering the features of large holding-type structures. The objective of the study is to determine the directions of transformation of the process architecture of transport companies.The article proposes to evaluate the level of digital maturity of processes based on the deviation from target values of two of its indicators: the level of automation and the level of digital trust.The need to systematise the methodological aspects of the transition to a process type of management in transport companies through business process reengineering determines the relevance of adapting applied tools and methods of its application.