Smart Building Management System (SBMS) for Commercial Buildings—Key Attributes and Usage Intentions from Building Professionals’ Perspective

Smart buildings conserve energy and create a responsive, comfortable, and productive indoor environment for users and occupants. As a crucial component of smart buildings, smart building management system (SBMS) should provide a wide range of functions and bring about the intended benefits upon successful deployment. This paper identifies salient SBMS attributes and explores key factors influencing building professionals’ intention to use the system in commercial buildings. Responses were collected from 327 Hong Kong building professionals. Data were analyzed by exploratory factor analysis and structural equation modeling based on the refined Unified Theory of Acceptance and Use of Technology (UTAUT). Exploratory factor analysis shows that intelligent building operations and safety and recovery readiness are two dimensions of SBMS emerged. Specifically, intelligent building operations include intelligent and optimal scheduling of building systems, monitor and control of building facilities, having an intelligent and interactive interface, and enabling alarm settings and automatic notifications, showing the importance on the application of electrical engineering in smart building management. Structural equation model (SEM) results indicate that facilitating conditions affect habit, hedonic motivation, social influence, performance expectancy and effort expectancy. Additionally, habit, hedonic motivation and effort expectancy significantly affect building professionals’ intention to use SBMS. Practical implications of SBMS attributes for energy management and the ways in which SBMS is encouraged to be used by building professionals are given.