Aegis Global Academy
# Aegis Global Academy

Aegis Global Academy provides an MBA equivalent management education, catering exclusively to the services industry.

## About ICEM

The Institute of Customer Experience Management. (ICEM), the flagship institute of Aegis Global Academy, is the first-of-its-kind to offer an MBA equivalent program focused solely on customer experience management. ICEM offers a variety of specializations according to service industry verticals. The curriculum of ICEM is heavily oriented towards practical experience through live customer contact management and internships.

## Post Graduation Program in Business Management

The Institute of Customer Experience Management's Post Graduate Program in Business Management is a 15-month program with 65% Practical and 35% Theory. The 65% Practical module consists of field visits, case studies, role plays, managing live customer contact channels and internships for up to 16 weeks.

35% Theory consists of

* Principles of general management with customization for CLTV (Customer lifetime value) is taught by IIM Indore with a combination of classes at IIM Indore campus, IIM faculty visiting ICEM campus and synchronous learning methodology.
* Customer Experience Management by SQC, Singapore, consisting of videos, classroom lectures and role plays.
* Industry vertical specific knowledge and related modules (Telecom, Retail, ITES, Banking and Insurance) is taught by core faculty and senior visiting faculty from the industry.
* Evaluation is basis progressive module.
* Participants also have an option to study an advanced course module of SQC in Singapore as part of an international exposure initiative for a nominal additional fee of INR 50,000, plus taxes and visa charges.

## Management Internship

The opportunity for a 16-week internship is guaranteed in the related industry of specialization in leading corporate houses and this offers the students exposure to the real corporate environment.

## Post Graduate Management Admission Procedure & Eligibility Criteria

Admissions are based on the over-all score obtained on entrance tests (CAT, XAT, MAT), followed by the Star Profiling Test and Personal Interviews.

